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vSphere Agent User Guide

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1. 55 9 Best Practices and LIMMAUOMS iiisisiccscisstssccasscespsnsissscsnsinesasinsstsnsiasecastianseisneacneandaaussinns 56 9 1 vCenter Login Credentials vase RS nernet 56 9 2 Organization and Naming Conventions cceeeeeceeeeeeeeeeeeeeeeeeeeeeeeseeeeeeenaeeees 56 9 3 vSphere Agent Settings ns diner naines s 56 9 4 vCenter ENVITONMENT s es atrisdas ain reerre din drna entrer tas ere seen 56 9 5 Changed Block Tracking CBT 57 9 6 vMotion and Storage vMotion notera sine 57 i 9 7 LIMITAN S She Re een AE Eaa TA ne en Nan 58 9 7 1 Unsupported Features in vSphere 5 1 58 9 7 2 Domain Name Username and Password Limitations ccccccesceeeeseeeeees 58 9 7 3 vSphere Object Naming Limitations c ce eeeeceeeeeseeceeeeeeaeeeeeeeeeeeetenaees 59 9 7 4 Snapshot Removal sonne nent dane 59 9 7 5 Concurrent Backup Session Limited 59 9 7 6 VM Size LINE nan da a ei ia 59 9 7 7 VMDK Size 9 SSSR eee ne eee eee meen eee eer 60 9 7 8 Virtual Machine Templates 60 9 7 9 Raw Disk Mapping RDM Virtual and Physical 60 9 7 10 Quick File Scanning Disabl d issued 60 9 7 11 Devices with Attached Images ccceeeeeeeeeeeeeeeeeeeeeeneeeeeneeeeneneeenenees 60 9 7 12 Delays in Detecting Changes wis ssssssssasneinennineiteneninnasntiene 61 10 Appendix Setup Intent Oa iciicisiscccecessiincctccansesecuxcnsnscncsennestiensncnccmnesascneseteausarecasnnerencced 62 11 Append
2. After sharing the VMDK you can access the disk using the UNC path provided On supported Windows operating systems the preferred method of accessing shared disks is to use the Dynamic Disk Tool provided with the vSphere Agent For more information see Accessing Shared VMDKs and Restoring Files 7 1 1 Sharing VMDKs Using Windows CentralControl To share a VMDK for restoring files and folders using Windows CentralControl 1 In Windows CentralControl select a vSphere Agent 2 Select a Job 3 Click the Restore icon The Restore from a backup workflow begins with the Choose what you want to restore screen 4 Select Files and Folders and then click Next The Select the source from which to restore screen appears D From the Source list select a source from which to restore data 6 From the Safeset list select a safeset from which to restore 7 If the safeset is encrypted enter the encryption password in the Password and Verify Password fields 8 To change the share idle time or bandwidth options click Advanced Share Options The Advanced Share Options screen appears In the Idle time field enter the number of minutes of inactivity after which the shared drive should automatically unshare The Idle time can range from 2 to 180 minutes Note The drive will not unshare as long as new data is being copied If you copy the same data from a shared drive more than once the system could time out because no new data is bei
3. a maximum amount of time that the backup job can run select Use Deferring In the Backup Time Window fields specify the number of hours or minutes that the job can run The backup job stops after the specified amount of time even if some VMs in the job have not been backed up When the job runs again the vSphere Agent first checks for changes in VMs that were previously backed up and then backs up remaining VMs Click OK to close the Advanced Backup Options page 6 Click Start Backup Page 34 vSphere Agent 7 1 User Guide 5 Restoring Virtual Machines You can restore entire VMs from a backup You can also restore a single VMDK or specific files and folders from a backup For more information see Restoring VMDKs and Restoring Files and Folders Note You can only restore VMs with hardware version 8 to a vSphere 5 or later ESXi host The Agent performs crash consistent backups rather than application consistent backups VMs are started from the BIOS after they are restored and may perform forced check disks after being started 5 1 Restoring Virtual Machines Using Windows CentralControl To restore virtual machines using Windows CentralControl 1 In Windows CentralControl select a vSphere Agent 2 Select the backup job from which you want to restore a VM 3 Click the Restore icon click Ctrl R or right click the backup job and then select Restore Note The Restore process requires 15 more space than the size
4. lt password gt is the password for logging in to Web CentralControl If you do not include the lt WebCCAddress gt lt port gt lt login gt or lt password gt parameter in the command the following questions prompt you for the information e What is the Web based Agent Console address e What is the Web based Agent Console connection port 8086 Note Press Enter to accept the default port of 8086 e What is your Web based Agent Console username e What is your Web based Agent Console password When the registration is complete a Registration complete Agent restarted successfully message appears Page 13 vSphere Agent 7 1 User Guide 2 7 2 Configuring the vSphere Agent in Web CentralControl When you register the vSphere Agent with Web CentralControl Web CentralControl obtains vCenter credentials from the Agent You can test and change the credentials and create a backup job through one wizard in Web CentralControl as described in the following procedure You can also change Agent credentials and settings using the Agent Settings screen For more information see Changing vCenter Credentials in Web CentralControl Note For more information about configuring an Agent through Web CentralControl see the online help To configure the vSphere Agent in Web CentralControl 1 In Web CentralControl select the unconfigured vSphere Agent 2 Click This is a new Agent I would like to configure in the lower pa
5. 2 In Web CentralControl select a vSphere Agent Choose Advanced gt Restore from another Computer The Restore From Another Computer screen appears Note The Restore from a computer option is only available if the Agent is registered to a vault From the Vault list choose the vault with the backup from which you want to restore The list only shows vaults that the selected Agent is registered to Note For information about registering the Agent to another vault see the Web CentralControl Help From the Computer list choose the vSphere Agent with the backup from which you want to restore From the Job list choose the job from which to restore Click Next The Agent downloads job information from the vault The Choose what you want to restore screen appears Restore VMs VMDKs or files and folders as described in Restoring Virtual Machines Restoring VMDKs and Restoring Files and Folders Page 55 vSphere Agent 7 1 User Guide 9 Best Practices and Limitations 9 1 vCenter Login Credentials The same user account should be used for registering the vSphere Agent with the vCenter and connecting to the vSphere Agent from Windows CentralControl If you change to a different user in the vSphere Agent using VCenter change login you should also change the account in Windows CentralControl In CentralControl on the Agent Configuration gt vCenter tab provide the same credentials that you used for vCenter
6. 7 0 the vSphere Agent VM partition that contains Agent files is significantly larger than in previous Agent versions The larger VM partition ensures sufficient room for catalog and delta files If you upgrade the vSphere Agent from version 6 91 or earlier the partition size is not increased and the upgrade might fail if you have a large number of configured jobs and VMs Instead of upgrading the vSphere Agent you can remove the previous vSphere Agent version using the vSphere Client deploy and configure Agent version 7 1 and then re register the Agent to the vault Note When you upgrade Agent 6 91 for VMware to vSphere Agent 7 1 the tmpfs setting for the Agent VM is increased This increase enables the Agent to support as many as 1000 VMs managed by a vCenter Server Previous versions of the Agent could support as many as 250 VMs in a vCenter There are two ways to upgrade the vSphere Agent e With Internet access you can enter a command in the Agent CLI The system then connects to the vSphere Agent upgrade server and checks for and performs any available updates For more information see Upgrading the vSphere Agent Over the Internet e f direct internet access is not available you can download required RPMs from your service provider and upgrade the vSphere Agent locally For more information see Manually Upgrading the vSphere Agent 3 1 Upgrading the vSphere Agent Over the Internet With internet access you can upgrade the vS
7. Administrator rights are the minimum requirements for the account that the vSphere Agent uses to back up and restore VMs To create a vCenter role with the required permissions and assign it to a user see Creating a vCenter Role for a User and Assigning a vCenter Role to a User If the password or domain credentials change you need to make the same changes on the vSphere Agent using the vcenter change login command and in CentralControl For Page 16 vSphere Agent 7 1 User Guide more information see Changing vCenter Credentials on the Agent Changing vCenter Credentials in Windows CentralControl and Changing vCenter Credentials in Web CentralControl 2 9 1 Creating a vCenter Role for a User Full Administrator rights are required for the account that the vSphere Agent uses to back up and restore VMs Note The following procedure describes how to create a vCenter role using one version of the vSphere Client For complete information see the documentation from VMware To create a vCenter role for a user 1 Open a vSphere client and select View gt Administration gt Roles 2 If you wish to create a custom user role you can clone it from the Administrator role Select the Administrator role and clone it To back up the entire vCenter the administrator role should be propagated from the top level To back up VMs in a particular datacenter the administrator role should be propagated from this level 2 9 2 As
8. Commerce to be the Federal Information Processing Standard FIPS The EVault Software Agent and EVault Software Director applications include the security feature of over the wire OTW encryption Contents 1 3 4 EVauh vSpher AGEN ndnrtnniterersenercenens asiasana aaas iunea Sesau risinn 4 1 1 IN OCIUICTION ES en o aan a aa eaaa Ea aA AEAN RAKE nan 4 1 2 What s New in Version 7 107 5 1 3 Whats New in Version 7 01 Ps annee inner 5 1 4 What s New in Version 7 00 ccccccseccscecseeeaeeeaeeeaeecaeeeaeeeaeeeaeeeaeceaeeeaeeeaeesaeeees 6 Deploying and Configuring the vSphere Agent see 7 2 1 Deploying the vSphere Agent 7 2 2 Configuring Network Settings for the vSphere Agent ssssessssseessssrnneeeeenessrresene 9 2 3 Adding Static Entries on the vSphere Agent for the vCenter and ESX i Servers 9 2 4 Setting the vSphere Agent Time Zone 10 2 5 Registering the vSphere Agent with vCenter Server 10 2 6 Adding the vSphere Agent in Windows CentralControl cccceeeeeseeseteeees 11 2 7 Adding the vSphere Agent in Web CentralControl 13 2 7 1 Registering the vSphere Agent with Web CentralControl 13 2 7 2 Configuring the vSphere Agent in Web CentralControl sssnssssseneeeeeneenenne 14 2 8 Changing the CBT S tif 15 2 8 1 Changing the CBT Setting using Windows CentralControl 15 2 8 2 Changing the CBT S
9. For more information see Sharing VMDKs for Restoring Files and Folders 2 Access the shared VMDK on the machine where you want to restore files You can access the CIFS share on any supported Windows host or ona Linux UNIX host with the Samba client Note Samba is an installable option with some Linux distributions or you can download the open source software from www samba org The preferred method of accessing shared VMDKs on supported Windows operating system is to use the Dynamic Disk Tool provided with the vSphere Agent If the shared VMDK is a Windows dynamic disk you must use the Dynamic Disk Tool to access files and folders on the disk If you do not use this tool not all data will be accessible Note The Dynamic Disk Tool is a Windows based application It can only be used to mount supported Windows file systems You cannot use the Dynamic Disk Tool to mount Linux or other file systems For a list of supported Windows versions see the release notes For more information see Accessing Shared VMDKs and Restoring Files 3 Copy files and folders from the shared VMDK to the desired location Page 44 vSphere Agent 7 1 User Guide 7 1 Sharing VMDKs for Restoring Files and Folders Using Windows CentralControl or Web CentralControl you can share a VMDK from a VM backup for restoring files and folders This process provides a UNC path CIFS share for accessing the VMDK on the machine where you want to restore files
10. OK e To select VMs to back up by applying filter criteria when the backup runs select the Virtual Machines check box and then click Include The Include Options screen opens Select Include only virtual machines with names matching this filter In the field enter a filter for selecting VM names and then click OK You can include the following wildcard characters in the filter asterisk signifies a wildcard string up to the next separator character Page 30 vSphere Agent 7 1 User Guide question mark signifies a single wildcard character For example to back up all VMs with names that start with vm type vm Note You can enter only one filter in the field To apply several filters use the Include Options screen several times Filters and VM names that you include in the backup job appear with green plus signs in the Backup Set pane as shown in the following screenshot Backup Set Include Exclude Virtual Machines Include VM 1 Include a Exclude VM 2 6 To exclude VMs from the backup job do one or more of the following e To exclude specific VMs from the backup expand the Virtual Machines list select the check box for each VM you want to exclude and then click Exclude e To exclude VMs by applying filter criteria when the backup runs select the Virtual Machines check box and then click Exclude The Exclude Options screen appears Select Exclude only virtual machines
11. Restore Mode screen Select Files and Folders and then click Next The Source screen appears From the Safeset location list choose the vault from which you want to restore files and folders Choose the safeset for restoring files from the Restore from this backup version menu Alternatively select Restore from the safeset entered in the textbox below and enter the safeset number in the field If the safeset is encrypted enter the encryption password in the Password and Verify Password fields To change the share idle time or bandwidth options click Advanced Share Options The Advanced Share Options screen appears In the Idle time field enter the number of minutes of inactivity after which the shared drive should automatically unshare The Idle time can range from 2 to 180 minutes Note The drive will not unshare as long as new data is being copied If you copy the same data from a shared drive more than once the system could time out because no new data is being read To use all available bandwidth select Use all available bandwidth Click OK to close the Advanced Share Options screen Page 47 vSphere Agent 7 1 User Guide 10 11 12 13 14 15 Click Next The Shared Data Selection screen appears In the left pane select the VM with the VMDK that you want to share In the right pane select the VMDK with files or folders that you want to restore Click Next The Share Summary screen
12. enable CBT for VMs select Change Block Tracking Change Block Tracking is selected by default Page 15 vSphere Agent 7 1 User Guide e To stop the Agent from enabling CBT for VMs clear Change Block Tracking Note Clearing this option does not disable CBT for VMs that already have it enabled through the Agent or through another mechanism It only stops the Agent from enabling CBT in the future for VMs that do not already have it enabled 4 Click OK 2 8 2 Changing the CBT Setting using Web CentralControl To change the CBT setting using Web CentralControl 1 In Web CentralControl select the vSphere Agent 2 Point to the Edit button and choose Agent Settings from the menu The Agent Settings screen appears 3 Click the vCenter tab 4 Choose one of the following CBT settings e To allow the Agent to enable CBT for VMs select the Enable Changed Block Tracking CBT for Virtual Machines check box The CBT check box is selected by default e To stop the Agent from enabling CBT for VMs clear the Enable Changed Block Tracking CBT for Virtual Machines check box Note Clearing this check box does not disable CBT for VMs that already have it enabled through our software or through another mechanism It only stops the Agent from enabling CBT for VMs in the future 5 Click OK 2 9vCenter User Privileges for Backup and Restore A Windows domain account is used to register the vSphere Agent with vCenter Server Full
13. files on a VMDK that has been shared You can limit the amount of time that a VMDK is shared using an Idle time option However if you have security concerns do not perform file and folder restores restore entire VMs or VMDKs instead For information about limiting the amount of time that a VMDK is shared see Sharing VMDKs for Restoring Files and Folders 7 2 1 Accessing Files and Folders Using a UNC Share Most shared VMDKs can be accessed using a standard method on the VM where you want to restore files For example on a VM with a Windows guest operating system you can paste the UNC path into the Windows Explorer address bar or map the network drive When you access the share each VMDK partition appears as a sequentially numbered directory For example if the VMDK contains three partitions the directories are named 0 1 and 2 You can then copy the files you want to restore Note Although you can access files and folders on shared VMDKs using this method the Dynamic Disk Tool is the preferred method for accessing shared VMDKs on supported Windows operating systems and is required for accessing files and folders on Windows dynamic disks Page 49 vSphere Agent 7 1 User Guide 7 2 2 Accessing Files and Folders Using a Dynamic Disk Tool Mount On supported Windows operating systems the preferred method of accessing shared disks is to use the Dynamic Disk Tool provided with the vSphere Agent The Dynam
14. folder name in the Use new folder field and then click Apply The datastore and folder names appear in the Restore to this datastore folder field Note When restoring to a new folder a datastore must be selected before Use New Folder becomes available You can then enter a folder name in the Use New Folder section Click Next The Customize the restore behavior screen opens From the Log file detail level list choose a log file detail level To use all available bandwidth select Use all available bandwidth Click Next The Restore Summary screen shows the restore settings If you are satisfied with the settings click Run Restore 6 2 Restoring VMDKs Using Web CentralControl To restore VMDKs using Web CentralControl 1 2 3 In Web CentralControl select a vSphere Agent Select the job from which you want to restore one or more VMDKs Click Run Restore Note The Restore process requires 15 more space than the size of the VMDK being restored The Restore from Backup workflow opens with the Select Restore Mode screen Select Virtual Disks and then click Next The Source screen appears From the Safeset location list choose the vault from which to restore VMDkKs Page 41 vSphere Agent 7 1 User Guide 10 11 12 13 14 Choose the safeset for restoring files from the Restore from this backup version menu Alternatively select Restore from the safeset entered in the text
15. for mapping each virtual disk and disk partition from the protected VM Each virtual disk and partition is labeled with Partition and a number ix Virtual drive mounting Please set up virtual drive mounting EA Partition 1 FA Partition 2 eA Partition 3 Note The drive letter for each disk is obtained from the available drive letters on the system where you are restoring files If you run out of available drives on the system the tool will not map any more drives For each disk and partition that you want to map as a different drive letter choose a drive letter from the drop down list For each partition that you do not want to mount as a mapped drive choose none from the drive letter drop down list Page 51 vSphere Agent 7 1 User Guide 5 Click Mount The Mount Status screen shows the drive letter where each protected virtual disk and partition is mapped You can then copy the files you want to restore from each mapped drive to the VM aix General Info UNC Path 192 168 4 220 share 5DD04F9EA04D 44934d8e 467130 VM Name 501e03f2 a1b9 7aa0 2bca 9188e44d8618 Task winxP DD Bindings l E Partition 1 Unmount 7 2 3 Installing the Dynamic Disk Tool The preferred setup is to install the Dynamic Disk Tool on the same machine as Windows CentralControl However it can be installed on any supported Windows platform The Dynamic Disk Tool can be installed
16. for your vSphere environment See Adding Static Entries on the vSphere Agent for the vCenter and ESX ESXi Servers 4 Configure the time zone See Setting the vSphere Agent Time Zone 5 Register with the vCenter Server See Registering the vSphere Agent with vCenter Server 6 Add the Agent in Windows CentralControl or Web CentralControl See Adding the vSphere Agent in Windows CentralControl or Adding the vSphere Agent in Web CentralControl 7 By default the Agent enables Changed Block Tracking CBT for VMs If you want to stop the Agent from enabling CBT you can change the CBT setting See Changing the CBT Setting 2 1 Deploying the vSphere Agent The vSphere Agent is pre installed in a VM with 2 virtual CPUs and 2 GB of RAM The Agent is provided in OVA format and requires 158 GB of free space After obtaining the OVA file from your provider deploy the file in the vCenter where you want to back up VMs For a list of supported vSphere platforms see the vSphere Agent release notes The following procedure describes how to deploy the OVA file using one version of the vSphere Client The procedure can vary depending on the vSphere version You can also deploy the OVA file using the VMware OVF Tool or the vSphere Web Client For more information see documentation from VMware To deploy the OVA file using the vSphere Web Client you must first install the Client Integration Plug in on the machine that you are using When search
17. lt gt Datacenter Folder Cluster Hypervisor In vCenter 4 VMware folder names cannot contain wide characters or any of the following characters 9 7 4 Snapshot Removal After VM backups finish there is a lag before snapshots are removed 9 7 5 Concurrent Backup Session Limit VMware allows a limited number of connections to a vCenter Our recommendation is to not to exceed 10 concurrent connections to the vCenter including connections for backups restores VMware and 3 party applications 9 7 6 VM Size Limit There is no size limit imposed Page 59 vSphere Agent 7 1 User Guide 9 7 7 VMDK Size Limit The vSphere Agent cannot back up a VM if it has a VMDK that is greater than 2032 GB in size If a backup job includes a VM with a VMDK that is larger than 2032 GB the VM is skipped during the backup 2032 GB is the maximum VMDK size recommended by VMware to allow sufficient overhead for snapshots and snapshots are required for vSphere Agent backups 9 7 8 Virtual Machine Templates Virtual machine templates which were backed up in a folder container created by VMware are restored outside the folder 9 7 9 Raw Disk Mapping RDM Virtual and Physical Backups and restores of physical RDMs are not supported with vSphere Agent VMware does not allow snapshots of physical RDMs and snapshots are required for vSphere Agent backups If you back up a VM with a physical RDM the VM backup is marked
18. not recommended for regular upgrades When you first run an existing backup job using a restored vSphere Agent the Agent rereads all data for the job rather than using CBT to recognize changed data Backups after regular upgrades use CBT and do not reread all data To restore a vSphere Agent 1 o N Oo aT PF D Ensure the previous vSphere Agent is cleaned up removed if necessary Deploy a new vSphere Agent of the same version or a later version Configure the new vSphere Agent and register to the vCenter Connect with Windows or Web CentralControl Perform a reregister from the Vault Add the vCenter credentials in Windows or Web CentralControl If data is encrypted reset the encryption password Perform a synchronize for delta recreation of the Job s Backups can proceed Page 69
19. of the VM being restored The Restore from a backup workflow begins with the Choose what you want to restore screen 4 Select Virtual Machines and then click Next The Select the source from which to restore screen appears 5 From the Source list select a source usually a vault from which to restore data 6 From the Safeset list select the safeset from which you want to restore data i e a recovery point 7 Click Next The Select Virtual Machines to restore screen opens 8 Select the checkbox for each VM that you want to restore Click Include The VM names that you include appear in the right pane of the screen Note You cannot select incomplete VMs to restore Page 35 vSphere Agent 7 1 User Guide 10 11 12 13 14 15 16 Click Next The Select the datastore where you want to restore the Virtual Machines screen opens From the list select the datastore where you want to restore the VMs Choose one of the following options for restoring VMs to the selected datastore e Restore all selected Virtual Machines to the selected datastore only e Restore to the selected datastore only when a Virtual Machine s original datastore is not available If a VM contains multiple VMDKs that reside on two or more datastores and one or more of those datastores is unavailable the entire VM will be restored to the selected datastore Note If you restore a VM or TEMPLATE to a vCenter and th
20. restore files You can access the CIFS share on any supported Windows host or on a Linux UNIX host with the Samba client Page 48 vSphere Agent 7 1 User Guide Note Samba is an installable option with some Linux distributions or you can download the open source software from www samba org On supported Windows operating systems the preferred method of accessing shared disks is to use the Dynamic Disk Tool provided with the vSphere Agent With the Dynamic Disk Tool you can access files on Windows dynamic disks mount multiple disks and partitions from Windows VMs and restore Windows files and folders with advanced permissions For more information see Accessing Files and Folders Using a Dynamic Disk Tool Mount Note To restore files from a Linux VMDK you cannot use the Dynamic Disk Tool a Windows only tool You can access shared VMDKs using the UNC path outside of the Dynamic Disk Tool For example on a Windows operating system you can paste the UNC path in the Windows Explorer address bar or the Map Network Drive tool No authentication or user name is required For more information see Accessing Files and Folders Using a UNC Share When you access a file or folder using a UNC share in Linux file attributes are retained if you copy files using the appropriate flags Check your Linux man pages for the correct copy command flag for your Linux distribution Note Users do not have to enter credentials to access
21. share lt hostname gt megatest Successfully removed mounted share lt hostname gt disk1 11 3 Creating and Sending a Support Bundle If you should require assistance from Support they may ask you to create and send them a support bundle This will assist them in diagnosing the situation To create a support bundle 1 The syntax is support logs scp user host path 2 Ensure there is a Windows share accessible with the appropriate permissions set for the user intended example home evault support_bundle 3 Also ensure you can access the destination from the vSphere Agent This can be checked by pinging the IP address or hostname you wish to reach by typing net ping lt IP or hostname gt 4 Atthe command line type support logs scp evault 192 168 2 64 home evault support bundle 5 You will see Collecting Support logs This may take a while Page 68 vSphere Agent 7 1 User Guide 11 4 At the end of this you will be asked for your user s password to complete the request Also you will be asked if you want to save the RSA key for future sessions Once completed successfully you will find a file similar to the following support bundle 20111118 054151 tar bz2 the numbers are datestamp and timestamp Restoring a vSphere Agent If a vSphere Agent is deleted damaged or lost you can restore the vSphere Agent using the following procedure Note This procedure is
22. subsequent backup This is expected behavior as the VM must be read in full before CBT can be applied 9 6 vMotion and Storage vMotion During a backup window do not migrate a virtual machine s disks to another datastore or migrate a virtual machine including memory and storage to another host and datastore A backup might fail if it occurs while a VM is being migrated to a different datastore Page 57 vSphere Agent 7 1 User Guide 9 7 Limitations 9 7 1 Unsupported Features in vSphere 5 1 The following vSphere 5 1 features have not been tested with vSphere Agent 7 1 and are not supported e The Agent has not been tested with vCenter Single Sign On servers configured with identity sources other than Active Directory such as OpenLDAP NIS local UNIX or local Windows e vSphere Agent 7 10 backs up VMs with vSphere Distributed Switches but restores the VMs without the switches 9 7 2 Domain Name Username and Password Limitations Domain name The Domain field value accepts alphanumeric characters and dash The value should start with a letter The maximum length is 15 characters The domain field value can be set in two places the Domain field in the Agent Properties window and on the vCenter tab of the Agent Configuration window Username Username field accepts alphanumeric characters and the following special characters l The maximum length is 20 characters The Agent Properties window an
23. you can have up to four vSphere Agents in a single vCenter Avoid removing the original network adapter from a deployed vSphere Agent If it is removed or replaced network services may need to be reset from the Agent Setup interface If you add a secondary virtual network adapter on a different VLAN to the vSphere Agent and reboot the vSphere Agent the new network adapter is not added until you reset the network using the Agent Setup interface For information about the Setup interface see Appendix Setup Interface Note VMs configured with VMware Fault Tolerance or independent disks are not supported 9 5 Changed Block Tracking CBT To support CBT VMs must be CBT enabled through CentralControl Enable CBT through the Agent Configuration gt vCenter tab For more information see Changing the CBT Setting The vSphere Agent enables CBT globally for CBT capable VMs CBT cannot be enabled in the following cases e The hardware of the virtual machine is lower than version 7 e With any disks that use Virtual Raw Device Mapping e fa VM is in SUSPENDED state and has not been previously backed up with CBT then CBT will not be set on the VM because the Advanced Properties of the VM cannot be accessed in this state As a result this VM will not take advantage of CBT until the VM is powered on and a backup is performed Note If you add a VM that has CBT enabled to an existing Job you will not see any messages regarding CBT until the
24. 9 2 Organization and Naming Conventions Use meaningful host names when deploying vSphere Agents to help you distinguish them from other vSphere Agents Since you can have more than one vSphere Agent in the same vCenter name your Agents carefully Names such as vSphereAgent Win and vSphereAgent Unix might be helpful On the Agent Properties screen of CentralControl it might be useful for you to make the Description field match the name of the vSphere Agent Note In vCenter 5 the following characters cannot be used and are not supported for VM names amp 9 3 vSphere Agent Settings The vSphere Agent is deployed on a VM with 2 GB of RAM and 2 virtual CPUs You can increase the RAM for the VM higher than the default value Changing the RAM setting will require you to power off the VM The Agent performs best if you choose Thick provisioned format when you deploy the vSphere Agent This is the default behavior Eager Zeroed is recommended 9 4vCenter Environment Ensure that the vCenter has sufficient resources including CPU and memory for the vSphere Agent and all VMs in your vCenter Ensure that the vCenter configuration follows VMware recommendations and best practices Using Microsoft SQL Server Express for the vCenter Server database is not recommended Page 56 vSphere Agent 7 1 User Guide We recommend not exceeding 1000 VMs per vCenter We recommend one vSphere Agent per vCenter To distribute the workload
25. EVault Software vSphere Agent Version 7 1 User Guide Revision This manual has been updated for Version 7 10 December 2012 Software Version 7 10 1997 2012 EVault Inc EVault A Seagate Company makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Furthermore EVault reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of EVault to notify any person of such revision of changes All companies names and data used in examples herein are fictitious unless otherwise noted No part of this document may be reproduced transmitted transcribed stored in a retrieval System or translated into any language including computer language in any form or by any means electronic mechanic magnetic optical chemical or otherwise without prior written permission of EVault A Seagate Company c o Corporation Trust Center 1209 Orange Street Wilmington New Castle Delaware 19801 www evault com EVault EVault Software EVault SaaS and EVault DeltaPro are registered trademarks of EVault A Seagate Company All other products or company names mentioned in this document are trademarks or registered trademarks of their respective owners Acknowledgements Two encryption methods DES and TripleDES include cryptographic software written by Eric Young Th
26. Note Ensure that the Agent date and time are set correctly To change the Agent date and time use the following command config set date lt MM gt lt DD gt lt YYYY gt lt HH gt lt MM gt lt SS gt Where lt MM gt s lt DD gt lt YYYY gt is the current date month day year and lt HH gt lt MM gt lt SS gt is the current time hour minute second 2 5 Registering the vSphere Agent with vCenter Server Before you can back up VMs using the vSphere Agent you must register the Agent with the vCenter Server where you want to back up VMs You cannot connect to the vSphere Agent using Web CentralControl or Windows CentralControl unless you register the Agent with vCenter Server To register the Agent with vCenter Server enter the following command in the Agent CLI vcenter register lt vCenter gt lt backupUsername gt Where e lt vCenter gt is the name or IP address of the vCenter where you are registering the vSphere Agent Page 10 vSphere Agent 7 1 User Guide e lt backupUsername gt is the name of the user for performing backups and restores You must use a vCenter or domain account that is mapped to a vCenter role with full administrator permissions For more information see vCenter User Privileges for Backup and Restore If you do not include the lt vCenters or lt backupUsername gt in the command you are prompted for the information You are also prompted for the user password 2 6 A
27. To view VMs that have been selected for the restore and their original hosts and datastore locations click Show Selected Items Click Next The Host Selection screen appears From the Host list select the host where you want to register the VMs Only hosts that have access to the datastore selected on the preceding page appear in the list Page 38 vSphere Agent 7 1 User Guide 17 Choose one of the following options for registering the VMs with the selected host e To register all of the selected VMs with the selected host select the Register all selected Virtual Machines with the selected host only e To only register VMs to the selected host if the VM s original host no longer exists at restore select Register with the selected host only when a Virtual Machine s original host is not available 18 To automatically power on all restored VMs when the restore finishes select the Power VMs on after restoring check box 19 Click Next The Summary screen shows the selected restore settings 20 Click Run Restore Page 39 vSphere Agent 7 1 User Guide 6 Restoring VMDKs You can restore VMDKs from a backup You can also restore a full VM or specific files and folders from a backup For more information see Restoring Virtual Machines and Restoring Files and Folders 6 1 Restoring VMDKs Using Windows CentralControl To restore VMDKs using Windows CentralControl 1 2 3 10 11 In Windows Cent
28. ail level list choose the level of log detail To automatically delete log files when a backup is deleted select the Automatically purge expired log files check box To delete the oldest log file after reaching a certain number of log files enter a number in the Keep the last x log files field e To not generate log files for the job clear the Create log file check box 19 20 4 1 2 Click Next The Finished page appears Select one of the following options for running the job and then click Finish Run the job immediately Schedule the job For more information see Scheduling a Backup Job Using Windows CentralControl Just exit from this wizard If you select this option the job is created but does not start running Running a Backup Job Using Windows CentralControl To run a backup job using Windows CentralControl 1 e e In Windows CentralControl do one of the following Select the job and click the Backup icon Select the job and choose Actions gt Backup Right click the job and select Backup The Backup Wizard opens to the Welcome page Click Next Note If the Skip this screen in the future check box is selected the Welcome page does not appear The Destination page appears From the Back up list select the vault for saving the backup data or select Alternate safeset location In order to use the alternate safeset location option you must create an external CIFS or external mount to a Window
29. as incomplete You cannot restore a VM from a backup that is marked as incomplete but you can restore a VMDK or specific files and folders from the backup To back up a physical RDM you must install an Agent in the VM with the physical RDM Backups and restores of virtual RDMs are supported If you created a backup of a VM with a Virtual Raw Disk Mapping on a different datastore rather than with the VMDK upon restore of your VM that contains a virtual RDM disk the restore will attempt to restore the virtual RDM to the datastore used for the mapping The total size of the virtual RDM disk is usually larger than the datastore used for storing the mapping As a result you may see a warning in the log that indicates that the space maybe insufficient Since a virtual RDM is restored as a VMDK please ensure that the datastore used for storing the mapping has sufficient space to store the VMDK Virtual RDM disks will be restored as VMDKs on an accessible datastore 9 7 10 Quick File Scanning Disabled Quick File Scanning QFS is disabled globally by the vSphere Agent It cannot be enabled through CentralControl or any other method 9 7 11 Devices with Attached Images If you restore a virtual device such as a CD ROM or floppy drive with an attached image the image is not restored Page 60 vSphere Agent 7 1 User Guide 9 7 12 Delays in Detecting Changes After a VM or VMDK is added or deleted the vSphere Agent detects the change
30. as soon as a related backup or other event runs However if no related backup or other event occurs it can take up to an hour to detect the VM or VMDK change Page 61 vSphere Agent 7 1 User Guide 10 Appendix Setup Interface To view or change vSphere Agent network settings use the Agent Setup interface To use the Setup interface 1 Open the vSphere Agent console 2 Press Enter The vSphere Agent Login screen appears 3 Type the username sysadmin and password sysadmin in the fields and then press Enter The Setup screen appears EUault A Seagate Company Agent for UMware This virtual appliance is named Search Domains Network eth8 Network Reset DNS Server Proxy Setting System Shutdown lt Up Dowm gt Select Change Logout 4 Do one or more of the following e To highlight the setting you want to view or change press the up and down arrow keys e To select a setting press Enter e To select an option press the space bar e Tochange a value type the new value e To save a setting press Enter e To exit from the Setup interface press Esc Page 62 vSphere Agent 7 1 User Guide Appendix Command Line Interface To configure and manage the vSphere Agent use the Agent s Command Line Interface CLI For a list of CLI commands see vSphere Agent Commands To use the CLI 1 Open the vSphere Agent console 2 Press 1 The Command Line Interface appears 3 Log in as
31. backs up remaining VMs Click OK to close the Advanced Options page Page 32 vSphere Agent 7 1 User Guide 12 13 14 4 2 2 Click OK to close the Schedule Details page Note You can add multiple schedules for the backup job Click Next The Destination screen appears Select the vault for saving the backup data To add a new vault click Add Click Save Changes Running a Backup Job Using Web CentralControl To run a backup job using Web CentralControl 1 2 In Web CentralControl select a backup job Click Run Backup The Run Backup screen appears Run Backup Q Agent VRA Job v250 fe Destination v250 v Retention Scheme Daily x Advanced Backup Options Start Backup Cancel j From the Destination list select the vault for saving the backup data or select Alternate safeset location In order to use the alternate safeset location option you must create an external CIFS or external mount to a Windows share For more information see Creating a Share and Working with Mounts with the vSphere Agent From the Retention Scheme list choose a retention scheme that specifies the number of days for keeping backups number of backups to store online and days to archive the data Page 33 vSphere Agent 7 1 User Guide 5 To specify deferring options click Advanced Backup Options To allow the backup job to run without a time limit clear Use Deferring To specify
32. box below and enter the safeset number in the field If the safeset is encrypted enter the encryption password in the Password and Confirm password fields To change log detail or bandwidth use options click Advanced Restore Options The Advanced Restore Options page appears From the Log detail level list choose the level of logging detail Specify one of the following bandwidth settings To use all available bandwidth so that the restore runs as fast as possible select the Use all available bandwidth check box To apply Agent bandwidth settings to the restore clear the Use all available bandwidth check box Click OK to close the Advanced Restore Options page Click Next The Data Selection screen appears In the left pane expand the VMs to show VMDKS that can be restored Select the checkbox for each VMDK you want to restore Click Include The VMDK names that you include appear in the right hand pane Click Next The Datastore Folder Selection page appears From the Datastore list select the datastore where you want to restore the VMDKs Folders in the selected datastore appear in the Available Folders list Specify where to restore the VMDK by doing one of the following To restore the VMDK to an existing folder select the folder in the Available Folders list To create a new folder in the selected datastore and restore the VMDK to the new folder enter a folder name in the Create new folder field and then cl
33. d Agent Configuration window are two places where the username field is used Password Accepts alphanumeric characters and the following special characters S amp 4 lt gt The maximum length is 31 characters in the Agent Properties window The Agent Properties window and Agent Configuration window are located in two places where the username field is a user with different limitations The Agent Properties window and Agent Configuration window accept up to 31 characters Page 58 vSphere Agent 7 1 User Guide 9 7 3 vSphere Object Naming Limitations vSphere Object Naming Limitation VM VM names can contain a maximum of 80 characters In vCenter 5 VM names cannot contain any of the following characters amp VMDK VMDK names can contain a maximum of 27 characters including the suffix flat vmdk Snapshot Snapshot names can contain a maximum of 81 characters The maximum suffix length is 20 characters Datastore Datastore names cannot contain any of the following characters Datacenter In vCenter 5 long datacenter names with multibyte characters are not supported Datacenter names cannot exceed 255 bytes In vCenter 4 datacenter names cannot contain multibyte characters VMware Folder e g In vCenter5 VMware folder names cannot contain wide Folder Datacenter Cluster characters or any of the following characters _ Hypervisor or
34. dding the vSphere Agent in Windows CentralControl To manage the vSphere Agent through Windows CentralControl add the Agent in Windows CentralControl Note For more information see the Windows CentralControl guide or online help To add the vSphere Agent in Windows CentralControl 1 In Windows CentralControl right click the Workspace icon and choose New Agent from the menu The Agent Properties screen appears 2 In the Description field enter an Agent name 3 In the Network address field enter the IP address or host name of the vSphere Agent 4 In the User name and Password fields provide the vCenter credentials that you used to register the vSphere Agent with vCenter Server See Registering the vSphere Agent with vCenter Server The vCenter credentials allow Windows CentralControl to access the vSphere Agent Page 11 vSphere Agent 7 1 User Guide x mAgent information o OK Description Jus phere Agent c ancel Network address 92 168 413 Get Status VSMP BUAgent Default ports 808 8031 Custom ports m Authentication information User name administrator Password IV Save password Domain 5 Check the Agent connection settings by clicking Get Status If the settings are correct the Agent Status screen shows Agent information Click OK If the IP address or host name information is incorrect a Failed to connect to lt gt messag
35. directly on the VM Windows guest operating system or in the disaster recovery environment where you want to restore files You can send the UNC path to the user to access and restore the required data Microsoft NET Framework 3 5 or a later version must be installed on the machine where the Dynamic Disk Tool is installed To install the Dynamic Disk Tool 1 On the computer where you want to restore files and folders double click the Dynamic Disk Tool installation executable file The Dynamic Disk Tool InstallShield Wizard screen opens 2 Click Install The Welcome page appears 3 Click Next The Destination Folder screen opens 4 Specify an installation directory and then click Next The Ready to Install the Program screen appears Page 52 vSphere Agent 7 1 User Guide 5 Click Install Page 53 vSphere Agent 7 1 User Guide 8 Restoring from Another vSphere Agent s Backup Job You can restore VMs VMDKS or files and folders from a backup using a vSphere Agent that did not create the backup job This can be useful in a disaster recovery situation You can restore VMs VMDKS or files and folders in any vCenter that supports the hardware version of the protected VM For example if you back up a VM with hardware version 9 you can restore the VM to a vCenter version 5 1 or later and ESXi host version 5 1 or later The Agent must be registered with the vCenter where you want to restore the VM VMDK or
36. e Windows versions of these algorithms also include software written by Tim Hudson Bruce Schneier designed Blowfish encryption Part of the software embedded in this product is gSOAP software Portions created by gSOAP are Copyright 2001 2006 Robert A van Engelen Genivia Inc All Rights Reserved THE SOFTWARE IN THIS PRODUCT WAS IN PART PROVIDED BY GENIVIA INC AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE The EVault Software Agent EVault Software CentralControl and EVault Software Director applications provide encryption options for 128 256 bit AES Advanced Encryption Standard Advanced Encryption Standard algorithm named Rijndael pronounced Rain Doll was developed by cryptographers Dr Joan Daemen and Dr Vincent Rijmen This algorithm has been chosen by the National Institute of Standards and Technology NIST of the U S Department of
37. e appears Enter a new IP address or host name If the authorization information is incorrect a Failed to authorize user or user possesses insufficient privilege message appears Enter a new user name or password Note A Windows domain account is used to register the vSphere Agent with vCenter Server If the password or domain credentials change you need to make the same changes on the vSphere Agent using the vcenter change login command and in Windows CentralControl on the vCenter tab in the Agent Configuration screen For more information see vCenter User Privileges for Backup and Restore 6 Click OK The new Agent appears in the left pane of Windows CentralControl Page 12 vSphere Agent 7 1 User Guide 2 7 Adding the vSphere Agent in Web CentralControl To manage the vSphere Agent through Web CentralControl register the Agent with Web CentralControl using the CLI You can then configure the vSphere Agent 2 7 1 Registering the vSphere Agent with Web CentralControl To register the vSphere Agent with Web CentralControl enter the following command in the Agent CLI webcc register lt WebCCAddress gt lt port gt lt login gt lt password gt Where e lt WebCCAddress gt is the Web CentralControl IP address or host name e lt port gt is the port used to communicate with Web CentralControl The default port is 8086 e lt login gt is the username for logging in to Web CentralControl e
38. e original VM is present it will restore as a clone The VM will be restored as a clone of the original and named VMNAME vra restored DATE The VM will be restored as a clone whether the original VM is powered On Off or Suspended If the original VM is powered on and using a static IP Address you may encounter an IP Address conflict when the newly restored cloned VM is powered on To view VMs that have been selected for the restore and their original hosts and datastore locations click View Selected Virtual Machines Click Next The Select the host where you want to register your Virtual Machines screen opens From the list select the host where you want to register the VMs Only hosts that have access to the datastore selected on the preceding page appear in the list Choose one of the following options for registering the VMs with the selected host e Register all selected Virtual Machines with the selected host only e Register with the selected host only when a Virtual Machine s original host is not available To power on the VMs after restoring select Power on the VM after restoring Note When restoring a VM to an alternate host and datastore when the VM is powered on either manually or through our software a VMware dialog box might indicate that the VM was moved or copied If you do not know whether Page 36 vSphere Agent 7 1 User Guide 17 18 19 20 21 the VM was moved or copied choo
39. e to allow sufficient overhead for snapshots and snapshots are required for backups If a backup job includes a VM with a VMDK that is larger than 2032 GB the VM is skipped during the backup Note Avoid running concurrent backups of the same VM or job from the same or another vSphere Agent This can cause negative results in CBT and delta backups to be out of synch 4 Backing Up Virtual Machines Using Windows CentralControl To create and back up virtual machines using Windows CentralControl see Creating a Backup Job Using Windows CentralControl and Running a Backup Job Using Windows CentralControl You can also schedule backup jobs to run For more information see Scheduling a Backup Job Using Windows CentralControl 4 1 1 Creating a Backup Job Using Windows CentralControl To create a backup job using Windows CentralControl 1 In Windows CentralControl do one of the following e Select a vSphere Agent and choose File gt New Job e Right click the Agent and choose New Job The New Job Wizard opens to the Welcome page Note If the Skip this screen in the future check box is selected the Welcome page does not appear 2 Click Next Page 23 vSphere Agent 7 1 User Guide The Backup Source Type page appears The Backup source type is always VMware vSphere This is the only available selection because the vSphere Agent only supports backup and recovery in VMware vSphere environments 3 Click Next The Vault pa
40. ears From the Log detail level list choose the level of logging detail Page 37 vSphere Agent 7 1 User Guide 10 11 12 13 14 15 16 Specify one of the following bandwidth settings To use all available bandwidth so that the restore runs as fast as possible select the Use all available bandwidth check box To apply Agent bandwidth settings to the restore clear the Use all available bandwidth check box Click OK to close the Advanced Restore Options page Click Next The Data Selection screen appears In the left pane select the VMs to restore Click Include The VMs that you include appear in the right hand pane You must include at least one VM to continue Note You cannot select incomplete VMs to restore Click Next The Destination Datastore screen appears From the Datastore list choose the datastore where you want to restore the VMs Choose one of the following datastore options To restore all VMs to the selected datastore select Restore all selected Virtual Machines to the selected datastore only To only restore a VM to the selected datastore if the VM s original datastore no longer exists select Restore to the selected datastore only when a Virtual Machine s original datastore is not available If a VM contains multiple VMDKs that reside on two or more datastores and one or more of those datastores is unavailable the entire VM will be restored to the selected datastore
41. elect the Create log file check box From the Log detail level list choose the level of log detail To automatically delete log files when a backup is deleted select the Automatically purge expired log files check box To delete the oldest log file after reaching a certain number of log files enter a number in the Keep the last x log files field Click OK Click Next The Schedule screen appears To create a backup schedule and set retention options for the scheduled job click Add The Schedule Details page opens From the Schedule View list choose Days of Week Days of Month or Custom and specify when to run the backup From the Retention Scheme menu choose a retention scheme that specifies the number of days for keeping backups from the scheduled job number of backups to store online and days to archive the data To specify data compression and deferral options click Advanced Schedule Options From the Compress file data list choose the file compression level To allow the backup job to run without a time limit clear Use Deferring To specify a maximum amount of time that the backup job can run select Use Deferring In the Backup Time Window fields specify the number of hours or minutes that the job can run The backup job stops after the specified amount of time even if some VMs in the job have not been backed up When the job runs again the vSphere Agent first checks for changes in VMs that were previously backed up and then
42. entralControl 1 In Windows CentralControl right click the Agent and choose Agent Configuration from the menu The Agent Configuration screen opens 2 Click the vCenter tab 3 In the User name and Password fields enter the backup user name and password 4 Click Test A message indicates whether or not the credentials are valid Click OK If the credentials are not valid enter new vCenter credentials 5 Click OK 2 9 5 Changing vCenter Credentials in Web CentralControl To change vCenter credentials in Web CentralControl 1 In Web CentralControl select the vSphere Agent 2 Point to the Edit button and choose Agent Settings from the menu The Agent Settings screen appears Page 18 vSphere Agent 7 1 User Guide 3 Click the vCenter tab 4 In the User Name and Password fields enter the backup user name and password D Click Test If the credentials are valid a Success message appears Click Close If the credentials are not valid an Error message appears Click Close then enter new vCenter credentials 6 Click OK Page 19 vSphere Agent 7 1 User Guide 3 Upgrading the vSphere Agent You can upgrade previous vSphere Agent versions to version 7 1 When you upgrade the Agent settings such as vCenter registration and Web CentralControl credentials are preserved Note vSphere Agents prior to version 7 0 were named Agent for VMware Important Beginning in version
43. er create a CIFS share and upgrade the vSphere Agent locally To manually upgrade the vSphere Agent 1 2 Create a CIFS share Download the RPMs from your service provider and save them in the CIFS share Enter the following command system upgrade manual lt server share gt lt username gt lt password gt Where e lt servernshare gt specifies the server and CIFS share where the RPMs are saved e lt username gt is a user with read access to the CIFS share where the RPMs are saved Page 21 vSphere Agent 7 1 User Guide e lt password gt is the password for the specified user Note If you do not provide a username and password the system attempts to connect to the CIFS share as the Guest user The Guest account must be enabled and have read access to the share or the upgrade will fail Page 22 vSphere Agent 7 1 User Guide 4 Backing Up Virtual Machines After the vSphere Agent is deployed and configured you can back up virtual machines You can create and run backup jobs using Windows CentralControl or Web CentralControl For more information see Backing Up Virtual Machines Using Windows CentralControl and Backing Up Virtual Machines Using Web CentralControl The Agent performs crash consistent backups rather than application consistent backups Note The vSphere Agent does not back up a VM if it has a VMDK larger than 2032 GB 2032 GB is the maximum VMDK size recommended by VMwar
44. erver For more information see Introduction e The vSphere Agent now backs up VMs with VMDKs as large as 2032 GB 2032 GB is the maximum VMDK size recommended by VMware to allow sufficient overhead for snapshots and snapshots are required for vSphere Agent backups If Page 5 vSphere Agent 7 1 User Guide a backup job includes a VM with a VMDK that is larger than 2032 GB the VM is skipped during the backup For more information see Backing Up Virtual Machines 1 4 What s New in Version 7 00 e The vSphere Agent now supports granular file and folder recovery This allows you to restore specific files and folders from a VM backup rather than restoring an entire VM or VMDK For example you can restore individual files from a My Documents folder or even the entire My Documents folder instead of restoring the entire VM or VMDK where the folder resides For more information see Restoring Files and Folders Page 6 vSphere Agent 7 1 User Guide 2 Deploying and Configuring the vSphere Agent The vSphere Agent is pre installed in a VM and provided in Open Virtualization Appliance OVA format You can deploy the OVA file and configure the vSphere Agent using the following steps 1 Deploy the Agent in the vCenter where you want to back up VMs See Deploying the vSphere Agent 2 Configure network settings See Configuring Network Settings for the vSphere Agent 3 If you are not using a DNS server add static entries
45. es by adding a static entry on the Agent for the vCenter and each ESX ESXi server To add a static entry enter the following command in the Agent CLI net hosts add lt ipaddress gt lt hostname gt Where lt ipaddress is the IP address that is mapped to the lt hostname gt For more information about the CLI see Appendix Command Line Interface Page 9 vSphere Agent 7 1 User Guide 2 4 Setting the vSphere Agent Time Zone By default the vSphere Agent time zone is set to Pacific time To ensure that backup logs show the correct time and to prevent problems when the Agent communicates with other servers you must set the correct vSphere Agent time zone using the Agent CLI To set the time zone enter the following command in the Agent CLI config set timezone lt region gt lt timezone gt Where e lt region gt is the region associated with the timezone Available values are Africa America Antarctica Arctic Asia Atlantic Australia Brazil Canada Chile Europe Indian Mexico Mideast Pacific and US e lt timezone gt is the time zone for the vSphere Agent To show a list of available time zones in a region use the following command config show timezones list lt region gt Examples of lt region gt lt timezone gt combinations include America New_York Europe Paris and US Pacific For example to set the time zone to US Eastern time use this command config set timezone US Eastern
46. es on the vSphere Agent using the vcenter change login command and in Web CentralControl on the vCenter tab in the Agent Settings screen For more information see vCenter User Privileges for Backup and Restore 7 Click Next 8 On subsequent wizard pages configure a backup job by entering a job name adding VMs and changing encryption and other backup options For more information see Creating and Scheduling a Backup Job Using Web CentralControl 2 8 Changing the CBT Setting Changed Block Tracking CBT is a VMware feature that tracks changed disk sectors and improves the performance of VM backups By default the vSphere Agent enables Changed Block Tracking CBT for VMs However because CBT requires some virtual disk processing overhead you can stop the Agent from enabling CBT for VMs This does not disable CBT for VMs that already have it enabled through the Agent or another mechanism It only stops the Agent from enabling CBT in the future for VMs that do not already have it enabled For detailed information about CBT and the vSphere Agent see Changed Block Tracking CBT 2 8 1 Changing the CBT Setting using Windows CentralControl To change the CBT setting using Windows CentralControl 1 In Windows CentralControl right click the Agent and choose Agent Configuration from the menu The Agent Configuration screen opens 2 Click the vCenter tab 3 Choose one of the following CBT settings e To allow the Agent to
47. etting using Web CentralControl 16 2 9 vCenter User Privileges for Backup and Restore ccceeceeeeeeeeeeeeeeeeeeeeeteeees 16 2 9 1 Creating a vCenter Role for a User 17 2 9 2 Assigning a vCenter Role to a User ccececeeesceeeeeeeeeeeeeeneeeseeseeeeeeeeenaeeees 17 2 9 3 Changing vCenter Credentials on the Agent 18 2 9 4 Changing vCenter Credentials in Windows CentralControl 18 2 9 5 Changing vCenter Credentials in Web CentralControl ssnnnnnoneeennnnneeeeen 18 Upgrading the VSphere Agent nneescennssenss 20 3 1 Upgrading the vSphere Agent Over the Internet 20 3 2 Manually Upgrading the vSphere Agent 21 Backing Up Virtual Machines sise darssuerosnetenentuinannenaiei ss unisennnetntendenn renainis 23 4 1 Backing Up Virtual Machines Using Windows CentralControl ceceeeeees 23 4 1 1 Creating a Backup Job Using Windows CentralControl eeeeeeees 23 4 1 2 Running a Backup Job Using Windows CentralControl 0 eee 27 4 1 3 Scheduling a Backup Job Using Windows CentralControl eeeees 28 4 2 Backing Up Virtual Machines Using Web CentralControl ccceceeeseeeeeeees 29 4 2 1 Creating and Scheduling a Backup Job Using Web CentralControl 29 4 2 2 Running a Backup Job Using Web CentralControl 33 5 Restoring Virtual Machine
48. files and folders 8 1 Restoring from Another Agent s Backup Job using Windows CentralControl To restore from another Agent s backup job using Windows CentralControl 1 In Windows CentralControl select a vSphere Agent 2 Choose Actions gt Restore from another computer The Restore From Another Computer wizard opens to the Select the Vault Computer and Job from which to restore screen Note The Restore from a computer option is only available if the Agent is registered to a vault 3 From the Vault list choose the vault with the backup from which you want to restore The list only shows vaults that the selected Agent is registered to Note For information about registering the Agent to another vault see the Windows CentralControl Operations Guide or Windows CentralControl Help 4 From the Computer list choose the vSphere Agent with the backup from which you want to restore 5 From the Job list choose the job from which to restore 6 Click Next The Agent downloads job information from the vault The Restore from a Backup workflow begins with the Choose what you want to restore screen 7 Restore VMs VMDKs or files and folders as described in Restoring Virtual Machines Restoring VMDKs and Restoring Files and Folders Page 54 vSphere Agent 7 1 User Guide 8 2 Restoring from Another Agent s Backup Job using Web CentralControl To restore from another Agents job using Web CentralControl 1
49. ge appears 4 Select a vault from the Destination menu or click New to create a new vault destination Note To add a new vault please refer to the Windows CentralControl Operations Guide or Windows CentralControl Help 5 Click Next The New Job Name page appears 6 In the Name field type a name for the job 7 In the Description field type a job description 8 Click Next The Source page appears 9 Click Add The Include Exclude screen appears allowing you to choose which VMs to back up and which to exclude from the backup Include Exclude x Gk Virtual Machine Include Exclude Remove Item 10 To add VMs to the backup job do one or more of the following e To select specific VMs to back up expand the Virtual Machines list Select each VM you want to back up and then click Include The names of VMs you Page 24 vSphere Agent 7 1 User Guide include appear in the Virtual Machine pane You can include more than one VM in your backup e To back up all VMs including VMs that are added after the backup job is created select Virtual Machines and then click Include The Confirm VMs to Include screen appears Select Include all virtual machines and then click Yes e To select VMs to back up by applying filter criteria when the backup runs select Virtual Machines and then click Include The Confirm VMs to Include screen appears Select Include only virtual machines with names ma
50. h vSphere Agent 7 1 The vSphere Agent is deployed as a VM in the vCenter environment where you want to back up and restore VMs As shown in the following diagram you use Web CentralControl or Windows CentralControl to manage the Agent and jobs back up VMs to a secure remote vault and restore VMs VMDKs and files and folders VMware vCenter Server ESXi Host ES Hos ESX Host ESXi Host ESX Host ESXi Host ESXi Host AN UNNS Ke so N panan Soin Vids Restore VMs g Restore p and VMDKs and jobs specific files and Li folders UNC Share or Restore specific files and folders Dynamic Disk Tool ny Web or EVault Windows lt e CentralControl Director Vault You do not have to install the vSphere Agent on each VM you want to back up a single vSphere Agent can support as many as 1000 VMs managed by a vCenter Server The Page 4 vSphere Agent 7 1 User Guide Agent supports both ESXi and ESX hosts and does not require the VMware ESX Service Console The Agent performs backups using the VMware vStorage APIs for Data Protection VADP ensuring correct backups regardless of the power state of the VM Backups read only the disk blocks that are being used by the guest operating system applications and user data Delta backups use Changed Block Tracking CBT to reduce backup time and space required on the vault For more information see Backing Up Virtual Machines You can
51. ic Disk Tool is required or especially useful in the following cases e Windows dynamic disks If the shared VMDK is a Windows dynamic disk you must use the Dynamic Disk Tool to access all files and folders on the disk If you do not use the Dynamic Disk Tool not all data will be accessible e Windows VMs with multiple disks and partitions The Dynamic Disk Tool mounts all disks and partitions from a VM with Windows basic and dynamic disks e Windows files and folders with advanced permissions If you restore a file using the Dynamic Disk Tool and copy the file using an advanced copy utility or the appropriate switches advanced permissions on the file are retained Advanced permissions are not retained on files and folders if you access the files or folders using the UNC path outside of the Dynamic Disk Tool Instead the user copying the data from the shared VMDK becomes the file owner When you share a VMDK in Windows CentralControl or Web CentralControl a message indicates if the shared VMDK is a Windows dynamic disk You can then run the Dynamic Disk Tool on any supported Windows operating system on a VM or in a disaster recovery environment where you want to restore files You can also start the Dynamic Disk Tool from within Windows CentralControl so that the UNC path is passed directly to the tool After accessing a shared VMDK using the Dynamic Disk tool you can copy the files you want to restore Note You can only use the Dyna
52. ick Apply The datastore and folder names appear in the Restore to this datastore folder field Page 42 vSphere Agent 7 1 User Guide 15 Click Next The Summary screen shows the selected restore settings 16 Click Run Restore Page 43 vSphere Agent 7 1 User Guide 7 Restoring Files and Folders EVault vSphere Agent 7 1 supports granular file restores This allows you to select and restore specific files and folders from a VM backup rather than restoring an entire VM or VMDK For example you can restore individual files from a My Documents folder or even the entire My Documents folder instead of restoring the entire VM or VMDK where the folder resides You can only restore files and folders when both the vSphere Agent and vault versions are 7 00 or later Files and folders can be restored from safesets that were created using vSphere Agent version 6 90 or later and version 6 x vaults but only after both the Agent and vault are upgraded to version 7 00 or later Note vSphere Agents prior to version 7 0 were named Agent for VMware You can restore specific files and folders from a VM backup using the following steps 1 Using Windows CentralControl or Web CentralControl from a VM backup select a VMDK with files and folders you want to restore and share the VMDK This process provides a Universal Naming Convention UNC path CIFS share for accessing the VMDK on the machine where you want to restore files
53. ing for the file to deploy make sure that the filter includes OVA files by default the wizard shows OVF files only Page 7 vSphere Agent 7 1 User Guide To deploy the vSphere Agent 1 2 10 11 12 13 Log in to the vCenter using the vSphere Client From the File menu select Deploy OVF Template The Deploy OVF Template wizard begins with the Source screen Enter the location of the vSphere Agent OVA file or browse toit Click Next The OVF Template Details screen shows vSphere Agent information Review the information Click Next The End User License Agreement screen appears Review the license agreement click Accept and then click Next The Name and Location screen appears In the Name field enter a name for the vSphere Agent VM In the Inventory Location tree specify the location for deploying the Agent Click Next The Host Cluster screen appears Select the host or cluster for running the vSphere Agent Click Next The Storage screen appears Select the storage location for the vSphere Agent files Click Next The Disk Format screen appears Select one of the following formats for storing virtual disks e Thick Provision Lazy Zeroed e Thick Provision Eager Zeroed e Thin Provision By default the vSphere Agent is deployed as Thick Provision Lazy Zeroed This is the recommended format Note In vSphere 4 0 the vSphere Agent automatically deploys with thick provisioning The
54. ix Command Line Interface nes 63 11 1 vSphere Agent COMMANOS Lau NN end aan 63 kt agoMar a E E a a 63 CO Aa E A E tes 63 TERS MOUN asii a Nine its that 64 TR OR E T 64 RS RS O a 65 TELG Sd ee ee 65 ILZ SUPPO senimanna creme ee emer ere eee errs 65 Alle SSYSTOM rte nn en nent ee 65 1151 97 lt W OCMC Io riean a E A E EE 66 11 14 10 M DOC sinon a a a Raa a iti 66 11 2 Creating a Share and Working with Mounts with the vSphere Agent 67 11 2 1 Creating a Share and Adding External Mounts to the vSphere Agent 67 11 2 2 Viewing Existing MODS ss ae tee cs hee inci eeleeeeeeet 67 11 2 3 Mounts Remove 1 by 1 or All serieuse 67 11 2 4 Mount Remove ARS tactessessarantercetensatatuactonniennextes 68 11 3 Creating and Sending a Support Bundle ssssssesssseeeennesserrnnsrennrrrrrerrssrrrr neern 68 11 4 Restoring a vSphere Agent 69 iii vSphere Agent 7 1 User Guide EVault vSphere Agent 1 1 Introduction The EVault vSphere Agent 7 1 backs up virtual machines VMs and restores VMs virtual disks VMDKs and specific files and folders in VMware vSphere environments vSphere Agent 7 1 supports granular file restores This allows you to select and restore specific files or folders rather than restoring an entire VM or VMDK For example you can restore individual files from a My Documents folder or even the entire My Documents folder without restoring a whole VM You can also recover entire VMs and VMDKs wit
55. mation see Creating and Scheduling a Backup Job Using Web CentralControl and Running a Backup Job Using Web CentralControl 4 2 1 Creating and Scheduling a Backup Job Using Web CentralControl To create and schedule a backup job using Web CentralControl 1 In Web CentralControl select a vSphere Agent and choose Add gt Job Page 29 vSphere Agent 7 1 User Guide The New Job wizard opens to the Job Type Selection page New Job o Agent Name VRA Job Name Job Description Job Type Selection Backup Source Type VMware vSphere v vCenter Credentials vCenter Address User Name O Password Domain Next gt 3 2 In the Job Name field type a name for the job 3 In the Job Description field type a job description Note The Backup source type is always VMware vSphere This is the only available selection because the vSphere Agent only supports backup and recovery in VMware vSphere environments 4 Click Next The Selection page appears 5 To add VMs to the backup job in the vSphere pane do one or more of the following e To select specific VMs to back up expand the Virtual Machines list select the check box for each VM you want to back up and then click Include e To back up all VMs including VMs that are added after the backup job is created select the Virtual Machines check box and then click Include The Include Options screen opens Select Include all virtual machines and then click
56. mic Disk tool on supported Windows operating systems The preferred setup is to install the tool on the same machine as Windows CentralControl To access files and folders using a Dynamic Disk Tool mount f Using Windows CentralControl or Web CentralControl share a VMDK from a VM backup When the disk is shared a UNC path appears in the Path field For more information see Sharing VMDKs for Restoring Files and Folders Page 50 vSphere Agent 7 1 User Guide 2 Start the Dynamic Disk Tool by doing one of the following If you are sharing the VMDK using Windows CentralControl and the VMDK is a Windows dynamic disk click Start Recovery on the Process Information screen Windows CentralControl opens the Dynamic Disk Tool and passes the UNC path to the tool if the Dynamic Disk Tool is installed on the machine where Windows CentralControl is running If a warning message indicates that the Dynamic Disk Tool cannot be found you must install the tool For more information see Installing the Dynamic Disk Tool If you are sharing the VMDK using Web CentralControl or want to run the Dynamic Disk Tool on different machine than the one where Windows CentralControl is running double click the Dynamic Disk Tool shortcut on the desktop The UNC Share screen appears In the Path to the UNC Share field enter the UNC path from the Path field in CentralControl Click Next The Virtual Drive Mounting screen shows drive letters
57. ne of the screen The Configure Agent wizard starts with the Agent Configuration screen 3 In the Agent Description field enter a description for the Agent 4 Click Next Web CentralControl tests the vCenter credentials from the Agent 5 If the vCenter credentials obtained from the Agent are invalid a Test Credentials Failed message appears Click Close The Job Type Selection screen appears The Backup Source Type is always VMware vSphere This is the only available selection because the vSphere Agent only supports backup and recovery in VMware vSphere environments vCenter credentials appear in the User Name and Password fields These credentials are obtained from the vSphere Agent If the vCenter credentials are valid the User Name and Password fields cannot be edited To change the credentials see Changing vCenter Credentials in Web CentralControl 6 If the vCenter credentials are not valid the User Name and Password fields can be edited Enter vCenter credentials in the fields and then click Test If the new credentials are valid a Success message appears Click Close Page 14 vSphere Agent 7 1 User Guide If the new credentials are not valid an Error message appears Click Close and then enter new vCenter credentials Note Windows domain account is used to register the vSphere Agent with vCenter Server If the password or domain credentials change you need to make the same chang
58. ng read To use all available bandwidth select Use all available bandwidth Click OK to close the Advanced Share Options screen 9 Click Next Page 45 vSphere Agent 7 1 User Guide 10 11 12 13 14 The Select a virtual disk to share screen shows the names of VMs with files and folders that can be restored from the safeset From the Virtual Machines list choose the VM from which you want to restore files or folders The names of the VMDKs associated with the VM appear in the right hand pane Select the VMDK from which you want to restore files and then click Next The Share Summary screen shows settings for the shared disk If you are satisfied with the settings click Share The Process Information screen shows the process status When the disk is shared a UNC path appears in the Path field The drive remains shared while files are being copied until there is no activity for the specified amount of idle time or until you click the Unshare button If the shared VMDK is a Windows dynamic disk a message indicates that the VMDK is a Windows dynamic disk If the shared VMDK is a Windows dynamic disk use the Dynamic Disk Tool to access the shared VMDK To restore files on the machine where Windows CentralControl is installed click Start Recovery If the Dynamic Disk Tool is installed the tool starts If the Dynamic Disk Tool is not installed the share is shown in Windows Explorer but you cann
59. ot browse all of the data unless you install the Dynamic Disk Tool To restore files on another machine click the UNC path to select it and then right click the path and choose Copy from the menu Use this path in the Dynamic Disk Tool installed on another machine For more information see Accessing Files and Folders Using a Dynamic Disk Tool Mount If the shared VMDK is not a Windows dynamic disk access the shared VMDK by doing one of the following To restore files on the machine where Windows CentralControl is installed click Start Recovery The path to the shared VMDK is opened in Windows Explorer Copy files that you want to restore from the VMDK To restore files on another machine click the UNC path to select it and then right click the path and choose Copy from the menu Use this path to access Page 46 vSphere Agent 7 1 User Guide 15 7 1 2 the UNC share or send the path to another user who can access the shared VMDK and copy files For more information see Accessing Shared VMDKs and Restoring Files To unshare the drive click Unshare In the confirmation message box click Yes Sharing VMDKs Using Web CentralControl To share a VMDK for restoring files and folders using Web CentralControl 1 2 3 In Web CentralControl select a vSphere Agent 7 1 Select the backup job from which you want to restore files and folders Click Run Restore The Restore from Backup workflow opens with the Select
60. ource x From the available sources add the items that you want to back up You must add at least one item Click Next The Options page appears Choose one of the following deferral options To allow the backup job to run without a time limit select Disable Deferring To specify a maximum amount of time that the backup job can run clear Disable deferring and specify the number of hours or minutes that the job can run The backup job stops after the specified amount of time even if some VMs in the job have not been backed up When the job runs again the vSphere Agent first checks for changes in VMs that were previously backed up and then backs up remaining VMs Click Next The Encryption page appears From the Encryption type list select the type of encryption for the backup data If you encrypt the data enter an encryption password in the Password and Verify password fields The password is case sensitive In the Password Hint field enter a password hint to help you remember the encryption password during a restore Warning You must remember the encryption password to recover files If you lose your password you lose access to your data The password is not maintained anywhere else Click Next Page 26 vSphere Agent 7 1 User Guide 18 The Log Options page appears Specify one of the following logging options e To generate log files for the job select the Create log file check box From the Log det
61. phere Agent by entering a command in the Agent CLI The system then checks for Agent updates on the upgrade server and performs available updates Connections to the upgrade server are done through the host name vraupdate evault com If name resolution is not configured in your environment you must manually add a static entry for the upgrade server using the net hosts command After upgrading the vSphere Agent you must reboot the vSphere Agent VM Page 20 vSphere Agent 7 1 User Guide To upgrade the vSphere Agent over the Internet 1 If name resolution is not configured in your environment add a static entry by entering the following command in the Agent CLI net hosts add 199 87 219 148 vraupdate evault com Ensure that no backups or restores are running Enter the following command in the Agent CLI system upgrade If no updates are available a No packages marked for update message appears If updates are available you will see the updated RPMs on the server You have the option to select Y or N If you select Y then the upgrade will commence Note Do not interrupt the upgrade process or power off the vSphere Agent VM during the upgrade process After the upgrade is complete reboot the vSphere Agent VM by entering the following command in the Agent CLI system reboot 3 2 Manually Upgrading the vSphere Agent If direct Internet access is not available you can download RPMs from your service provid
62. ralControl select a vSphere Agent Select the job from which you want to restore one or more VMDKs Click the Restore icon click Ctrl R or right click then select Restore Note The Restore process requires 15 more space than the size of the VMDK being restored The Restore from a backup workflow begins with the Choose what you want to restore screen Select Virtual Disks and then click Next The Select the source from which to restore screen opens From the Source list select a source usually a vault from which to restore data From the Safeset list select a safeset from which to restore data Click Next The Select Virtual Disks to restore screen shows VMs that are available for VMDK restore In the left pane expand the VMs to show VMDKS that are available for restore Select the checkbox for each VMDK that you want to restore Click Include The VMDK names that you choose appear in the right hand pane Click Next The Select where to restore the Virtual Disks screen opens From the Datastore list select the datastore where you want to restore the VMDKs Page 40 vSphere Agent 7 1 User Guide 12 13 14 15 16 17 Folders in the selected datastore appear in the Available Folders list Specify one of the following locations for restoring VMDKs e To restore the VMDKs to an existing folder select the folder in the Available Folders list e To restore the VMDKs to a new folder enter a
63. restore entire VMs VMDKs or specific files and folders from a vSphere Agent backup For more information see Restoring Virtual Machines Restoring VMDKs and Restoring Files and Folders When restoring specific files and folders you are provided with a UNC path of mounted VMDKs You can use this UNC path to access and restore required files and folders on the machine where you want to restore files On supported Windows operating systems the Dynamic Disk Tool provided for use with the vSphere Agent is the preferred way to access all available data For more information see Accessing Shared VMDKs and Restoring Files 2 What s New in Version 7 10 e The vSphere Agent now supports vSphere version 5 1 including the following features e vCenter Single Sign On server vSphere Agent 7 10 can authenticate with a vCenter Single Sign On server configured with multiple Active Directory domains e Hardware version 9 vSphere Agent 7 10 can back up and restore VMs that are running hardware version 9 e vCenter Server Appliance vSphere Agent 7 10 can back up and restore VMs in a vCenter that is managed by the vCenter Server Appliance e vSphere 5 1 vMotion vSphere Agent 7 10 can back up VMs that have been migrated to another host 1 3 What s New in Version 7 01 e The vSphere Agent can now support as many as 1000 VMs managed by a vCenter Server Previous versions of the Agent could support as many as 250 VMs managed by a vCenter S
64. s share For more information see Creating a Share and Working with Mounts with the vSphere Agent Page 27 vSphere Agent 7 1 User Guide 3 4 1 3 Do one of the following To run the job without changing options click Back Up Now To change retention or backup time options before running the job click Next The Options page appears Specify retention and backup time options and then click Next The Finish page appears Click Finish Scheduling a Backup Job Using Windows CentralControl To schedule a backup job using Windows CentralControl 1 In Windows CentralControl do one of the following Select an Agent and choose Tools gt Schedule Entries Right click an Agent and choose Schedule Entries The Schedule List screen appears Click New The Schedule Wizard opens to the Welcome page Note If the Skip this screen in the future check box is selected the Welcome page does not appear Click Next The Command page appears Select Backup and click Next The Job List page appears Select the backup job to schedule and then click Next The Options page appears From the Retention list choose a retention scheme that specifies the number of days for keeping backups number of backups to store online and days to archive the data From the Compression type list choose the level of data compression Compression levels allow you to optimize the volume of data sent versus the speed of transmission In
65. s wiisscisisscessscisssscccasnansenssassccnaiieassksastecasanneasanassisnsnateeasanianasinn 35 5 1 Restoring Virtual Machines Using Windows CentralControl ceeeceeeeeeees 35 5 2 Restoring Virtual Machines Using Web CentralControl ceeceeeeeeeeeeeeeeeeees 37 6 Restoring VMDK Sissis aiaia ioraa Ars aa Enae inabana tec secessesesazaseres 40 6 1 Restoring VMDKs Using Windows CentralControl ccecceeeeeeeeeeeeeeeeeeeneeeeeeee 40 6 2 Restoring VMDKs Using Web CentralControl 41 7 Restoring Files and Folders issscssssssnsiveccsacsadensncsussssscscsntansansinassardanasnannenesssetsstanauassancen 44 7 1 Sharing VMDKS for Restoring Files and Folders cccccceseeeeeeeeeeeeeeeeeeeneeees 45 7 1 1 Sharing VMDKs Using Windows CentralControl cceceeeeeeeeeeeeeneeeees 45 7 1 2 Sharing VMDKs Using Web CentralControl ccceeeeeeeeeeeeeeeeeeeeeeneeeees 47 7 2 Accessing Shared VMDKs and Restoring Files 48 7 2 1 Accessing Files and Folders Using a UNC Share 0 ccceeeesseeeeeeeneeeees 49 7 2 2 Accessing Files and Folders Using a Dynamic Disk Tool Mount 50 7 2 3 Installing the Dynamic Disk TOO idees reuntenntnntenis 52 8 Restoring from Another vSphere Agent s Backup Job 54 8 1 Restoring from Another Agent s Backup Job using Windows CentralControl 54 8 2 Restoring from Another Agent s Backup Job using Web CentralControl
66. se Copied new UUID will then be generated which will not cause a conflict with an existing VM Click Next The Customize the restore behavior screen opens Choose a log file detail level from the list To use all available bandwidth select Use all available bandwidth Click Next The Restore Summary screen shows the restore settings If you are satisfied with the settings click Run Restore 5 2 Restoring Virtual Machines Using Web CentralControl To restore virtual machines using Web CentralControl 1 2 3 In Web CentralControl select a vSphere Agent Select the backup job from which you want to restore a VM Click Run Restore Note The Restore process requires 15 more space than the size of the VM being restored The Restore from Backup workflow begins with the Select Restore Mode screen Select Virtual Machines and then click Next The Source screen appears From the Safeset location list choose the vault from which to restore virtual machines From the Restore from this backup version list choose the safeset from which you want to restore virtual machines Alternatively select Restore from the safeset entered in the textbox below and enter the safeset number in the field If the safeset is encrypted enter the encryption password in the Password and Verify Password fields To change log detail or bandwidth use options click Advanced Restore Options The Advanced Restore Options page app
67. se the force option if you wish to shut down the vSphere Agent regardless of backups and restores running It is NOT recommended to force shutdown the vSphere Agent system upgrade manual username password checks for available vSphere Agent updates and performs the update if available Username and password are for the share where the downloaded files are located vcenter vcenter register lt vCenter gt lt backup username gt registers the vSphere Agent to a vSphere vCenter server this is required before EVault backups can be performed vcenter change login lt backup username gt enables changing the user and password associated to the vCenter registration vcenter show show which vCenter the vSphere Agent is registered to if any vcenter unregister vCenter unregisters the vSphere Agent from a vSphere vCenter server vcenter force unregister unregisters the vSphere Agent from a vSphere vCenter server 11 1 10 webcc webcc register lt WebCCAddress gt lt port gt lt login gt lt password gt registers the vSphere Agent to your Web CentralControl server Webcc register cannot be run when backups and restores are in progress vCenter register must be run first before webcc register Page 66 vSphere Agent 7 1 User Guide 11 2 Creating a Share and Working with Mounts with the vSphere Agent In order to use the alternate safeset location option when backing up VMs you must create an external CIFS or e
68. shows the selected restore settings Click Share The Process Details screen shows the progress of sharing the VMDK When the disk is shared a UNC path appears in the Path field The drive remains shared while files are being copied until there has been no activity for the specified amount of idle time or until you unshare the drive If the VMDK is a Windows dynamic disk a message indicates that the VMDK is a Windows dynamic disk Click the UNC path to select it and then right click the path and choose Copy from the menu If the shared VMDK is not a Windows dynamic disk access the shared VMDK using the UNC path on a supported CIFS file system or send the path to another user who will restore the files If the shared VMDK is a Windows dynamic disk use the Dynamic Disk Tool to access the shared VMDK For more information see Accessing Shared VMDKs and Restoring Files To unshare the drive click Unshare A confirmation dialog box appears To allow the Agent to unshare the drive click Yes Note The Process Details dialog box does not indicate when the drive has been unshared To determine whether the drive has been unshared view the Process Monitor A Restore Completed message appears for the process when the drive has been unshared 7 2 Accessing Shared VMDKs and Restoring Files After sharing a VMDK from a VM backup and obtaining a UNC path CIFS share you can access the shared VMDK on the machine where you want to
69. signing a vCenter Role to a User After creating a vCenter role for the backup user you can assign the role to a user Note The following procedure describes how to assign a vCenter role using one version of the vSphere Client For complete information see the documentation from VMware To assign a vCenter role to a user 1 Open a vSphere client and select View gt Inventory gt Hosts and Clusters 2 Inthe tree panel select the level at which you want the user permission to start Select the Permissions tab Right click to add permissions Select the role on the right Click Add On the left select the new or existing user Click OK N Oo GG 8 Page 17 vSphere Agent 7 1 User Guide 2 9 3 Changing vCenter Credentials on the Agent You can change vCenter login credentials by entering the following command in the Agent CLI vcenter change login backupUsername backupUsername is the name of the user for performing backups and restores You must use a vCenter or domain user account that is mapped to a vCenter role with full administrator permissions For more information see vCenter User Privileges for Backup and Restore For example enter vcenter change login NewUser This command changes the login name to NewUser The change occurs after the password for the new user name has been authenticated 2 9 4 Changing vCenter Credentials in Windows CentralControl To change vCenter credentials in Windows C
70. some cases it might be better to take the time and CPU cycles to compress the data before sending it at a slower rate as opposed to not compressing it and sending it at a faster rate Also compression reduces the space required to store the data on the vault Page 28 vSphere Agent 7 1 User Guide 8 Choose one ofthe following deferral options e To allow the backup job to run without a time limit select the Disable Deferring check box e To specify a maximum amount of time that the backup job can run clear the Disable deferring check box and specify the number of hours or minutes that the job can run The backup job stops after the specified amount of time even if some VMs in the job have not been backed up When the job runs again the vSphere Agent first checks for changes in VMs that were previously backed up and then backs up remaining VMs 9 Click Next The Command Cycle page appears 10 Inthe Command cycle area select whether you want the job schedule to be Weekly Monthly or Custom and then click Next 11 On the following page specify when to run the backup job and then click Next The Finish page appears 12 Click Finish When your scheduled job runs on the specified date and time you can see the job running in the Process Manager 4 2 Backing Up Virtual Machines Using Web CentralControl You can create and schedule backup jobs using Web CentralControl and run backup jobs on demand For more infor
71. splays a listing of the existing mounts 11 1 4 net net hosts add lt ipaddr gt lt hostname gt lets you map an IP address to a hostname net hosts del lt ipaddr gt Delete the mapping of the IP address specified net hosts show Lists the IP Hostname mappings currently configured net hosts reset Clears the entire list of IP hostname mappings net nslookup lt hostname ipaddr gt performs a names server lookup to determine the IP address of a hostname net ping lt host gt sends a ping to a specified hostname or IP net reset resets all networking configuration to default values net set hostname lt hostname gt sets the hostname for the vSphere Agent net show config all displays current networking configuration of the vSphere Agent net show dhcp displays current dhcp portion of the networking configuration of the vSphere Agent net show hostname displays the hostname of the vSphere Agent net show routes displays the routing table of the vSphere Agent net show status displays the current connections as well as open and listening ports on the vSphere Agent Page 64 vSphere Agent 7 1 User Guide 11 1 5 11 1 6 11 1 7 ntp ntp add lt server gt adds a server address to the list of Network Time Protocol ntp servers configured for the vSphere Agent ntp del lt server gt removes a server address from the ntp list ntp show displays a list of ntp servers currently configured ntp s
72. sysadmin password is sysadmin The command prompt appears 4 Enter commands at the command prompt For a list of CLI commands see vSphere Agent Commands 5 To exit from the CLI type Exit 1 1 vSphere Agent Commands The following is a list of the commands available in the vSphere Agent CLI IRR agent agent start launches the EVault Agent processes agent stop stops running EVault Agent processes agent restart relaunches running EVault Agent processes agent status displays the run status of both the VVAgent and buagent processes as well as their PIDs Process IDs also reports running backups or restores 11 1 2 config config set date MM DD YYYY HH MM SS manually sets the date and time for the vSphere Agent config set timezone lt timezone gt sets the timezone of the vSphere Agent This is necessary for proper operation of the Agent Page 63 vSphere Agent 7 1 User Guide config show timezones help regions all list lt region name gt search lt pattern gt lists available regions such as Canada America and Europe based on the region you can list available timezones in that region i e Eastern Pacific Toronto 11 1 3 mount mount add host share domain username guest mount a share from a Unix or Windows host used when backing up to disk mount remove all removes a previously added mount by selection mount list Di
73. tching this filter In the field enter a filter for selecting VM names and then click Yes You can include the following wildcards in the filter asterisk signifies a wildcard string up to the next separator character question mark signifies a single wildcard character For example to include all VMs with names that start with vm type vm and then click Yes 11 To exclude VMs from the backup job do one or more of the following e To exclude specific VMs from the backup expand the Virtual Machines tree Select each VM you want to exclude and then click Exclude e To exclude VMs by applying filter criteria when the backup runs select Virtual Machines and then click Exclude The Confirm VMs to Exclude screen appears Select Exclude only virtual machines with names matching this filter In the field enter a filter for selecting VM names and then click Yes You can include the following wildcards in the filter asterisk signifies a wildcard string up to the next separator character question mark signifies a single wildcard character For example to exclude all VMs with names that start with vm type vm and then click Yes 12 Click OK Filters and VM names that you include in the backup job appear in the Virtual Machine pane of the Source page as shown in the following screenshot Page 25 vSphere Agent 7 1 User Guide 13 14 15 16 17 New Job Wizard S
74. with names matching this filter In the field enter a filter for selecting VM names and then click OK You can include the following wildcards in the filter asterisk signifies a wildcard string up to the next separator character question mark signifies a single wildcard character Note You can enter only one filter in the field To apply several filters use the Exclude Options screen several times Filters and VM names that you exclude from the backup job appear with red minus signs in the Backup Set pane 7 Click Next The Options screen appears Page 31 vSphere Agent 7 1 User Guide 10 11 From the Encryption type list select the type of encryption for the backup data If you encrypt the data enter an encryption password in the Password and Verify Password fields The password is case sensitive In the Password Hint field enter a password hint to help you remember the encryption password during a restore To set retention compression or logging options click Advanced Backup Options The Advanced Options screen opens From the Retention list choose a retention scheme that specifies the number of days for keeping backups number of backups to store online and days to archive the data From the Compression list choose the level of data compression Data compression allows you to optimize the volume of data sent against the speed of transmission To generate log files for the job s
75. wizard does not allow you to select a different format Click Next The Ready to Complete screen appears Review the deployment settings Click Finish Page 8 vSphere Agent 7 1 User Guide Deployment begins and its progress is shown 14 When the deployment finishes power on the vSphere Agent To view the startup process open the vSphere Agent console 2 2 Configuring Network Settings for the vSphere Agent After deploying the vSphere Agent configure network settings including the Agent host name IP address and default gateways Optionally you can set up DNS servers and change the IP address assignment method By default the Agent is configured to use Dynamic Host Configuration Protocol DHCP There are two ways to configure network settings for the vSphere Agent e Using the Agent s Setup interface For more information see Appendix Setup Interface e Using commands in the Agent s command line interface CLI For more information see Appendix Command Line Interface 2 3 Adding Static Entries on the vSphere Agent for the vCenter and ESX i Servers When you back up VMs or restore data using the vSphere Agent the vCenter sends ESX and ESXi server host names to the Agent If the vCenter provides a host name to the Agent and the Agent cannot resolve the host name connections fail and Host address lookup errors occur If you are not using a DNS server ensure that the vSphere Agent can resolve host nam
76. xternal mount to a Windows share You can create one or more mounts These mounts are per session If you reboot the vSphere Agent these mounts will be disconnected and will have to be re established Once you create an external mount you can use Windows CentralControl or Web CentralControl to perform backups to these locations alternate safeset locations 11 2 1 Creating a Share and Adding External Mounts to the vSphere Agent 1 Create a Windows share The share must have write access for the user that you will establish the connect with or Allow Full Control for Everyone 2 If you do not have name resolution use the IP of your Windows machine and run the following command mount add lt hostname gt megatest SSV lt username gt Password enter password 11 2 2 Viewing Existing Mounts vra 9f0023 gt mount list Mounted shares lt hostname gt megatest Name lt hostname gt megatest User lt username gt lt hostname gt disk1 Name lt hostname gt disk1 User lt username gt 11 2 3 Mounts Remove by I or All vra 9f0023 gt mount remove Page 67 vSphere Agent 7 1 User Guide 1 lt hostname gt megatest lt hostname gt megatest 2 lt hostname gt diskl lt hostname gt disk1 Specify mount number 1 2 all or list Press ENTER to cancel Remove which mount 11 2 4 Mount Remove All vra 9f0023 gt mount remove all Successfully removed mounted
77. ync manually synchronizes the date time between the configured ntp servers and the vSphere Agent ntp reset resets the list of ntp servers to the default pool ntp org ssh ssh enable enables ssh for the vSphere Agent which is necessary for the SCP portion of the support command ssh disable Disables the SSHD daemon for incoming connections to the vSphere Agent You will not be able to use SSH like putty to connect to the vSphere Agent Does not disable outgoing SSH connections from the vSphere Agent You can still use support logs with scp ssh status displays the run status of the ssh service support support logs scp user host path copy hostname share path domain username guest For more information see Creating and Sending a Support Bundle 11 1 8 system system reboot force reboots the vSphere Agent if there are no backups or restores running use the force option if you wish to reboot the vSphere Agent regardless of backups and restores running It is NOT recommended to force reboot the vSphere Agent system show date shows the current date time of the vSphere Agent system password change the password for the lt sysadmin gt user of the vSphere Agent system show uptime displays total uptime of the vSphere Agent system shutdown force Page 65 vSphere Agent 7 1 User Guide 11 1 9 shuts down the vSphere Agent if there are no backups or restores running u

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