Bluwireless Internet Access Everywhere User Guide
Contents
1. 2006 Bluwireless that a check mark is present skip this step if you are using Windows 2000 If TCP IP is NOT listed you will need to install it before your wireless card will work Follow the instructions below to install the TCP IP protocol 1 Go to Start gt Settings gt Control Panel 2 Double click on the Network icon 3 Click on the name of your wireless card and click the Add button 4 Select Protocol and click Add 5 Under Manufacturers select Microsoft 6 Under Network Protocols scroll down and select TCP IP Click OK 7 The TCP IP protocol is now installed and available for your wireless card to use Repeat letters A D above to confirm proper installation and binding If you are still unable to use the wireless service after completing all of the troubleshooting steps above please contact Customer Support at 800 12 67 97 Revision 3 02 A 2006 Bluwireless2. not installed properly or there is a resource conflict in the Windows operating system Solution Re install the software driver Possible Cause The PCMCIA slot on your computer is faulty Solutions Try another PCMCIA slot on your computer if available Try inserting the card into another computer s PCMCIA slot if available to help isolate the problem Problem I am having trouble associating connecting with the wireless access point Possible Cause The wireless card s network settings SSID Network Type and Encryption values are incorrect Solution Change your card s network settings so that the Network ID SSID is set as Bluwireless case sensitive and the Network Type is set as Infrastructure Encryption should also be set to Disabled Possible Cause Did not log in correctly when prompted for your Windows network username Revision 3 02 A 2006 Bluwireless and password Note This log in box only appears when your computer is first turned on or restarted Solution When the Windows network log in box appears you should enter your network username and password or you can simply press the Esc key to bypass the window completely Do NOT press the CANCEL button in this window or you will be unable to use your wireless card Possible Cause Too far away from the Access Point Solution Move closer to the Access Point Problem When I eject my wireless card the PCMCIA socket hangs or the computer reb
3. the Back button on your web browser and enter the correct information Once the correct information has been entered click the Continue button again Continue this process until you receive the success notification message Revision 3 02 A 2006 Bluwireless How to View Edit Your Account Information Revision 3 02 A 2006 Bluwireless How to View Edit Your Account Information Note This section does not apply to PayPerUse customers To view the current status of your account current rate plan current usage history minutes used remaining etc or to edit your account information click the My Account Info link on the wireless log in page After clicking this link you will be prompted to enter your account username and password If authentication is successful the page below will appear on your screen Edit your Information To edit your account information click the Subscriber Info button shown above When this button is selected the following Subscriber Information screen will appear The subscriber information screen displays your current personal and billing information The buttons located on the right hand side of the screen allow you to change update the following information Address To change update your address click the Update Address button A new screen will appear allowing you to change update your information After entering the new information on this screen click the Update button to save the chan
4. uninstall and re install the software driver before proceeding H Click on the Resources tab Check under the Conflicting device list to identify if there Revision 3 02 A 2006 Bluwireless are any existing conflicts If a conflict is NOT reported proceed to letter I If a conflict is reported you will need to uninstall and re install the software driver before proceeding I Click the Start button and select Settings gt Control Panel J Double click the PC Card PCMCIA icon K The PC Card Properties window opens Check that the name of your wireless card is displayed under the Socket Status tab If the name of your card is NOT listed you will need to uninstall and re install the software driver before proceeding If your card is listed click OK to close the window and proceed to letter L L Click the Start button and select Settings gt Control Panel M Double click the System icon N Click the Device Manager tab In Windows 2000 you will need to select the Hardware tab followed by the Device Manager button O Inside the Device Manager window click the mark to the left of the PCMCIA Socket listing A Card Bus Controller should be listed P Highlight select the Card Bus Controller and click on the Properties button Q Check under Device Status and confirm that the following message is displayed This device is working properly If this message is displayed proceed to letter R If you
5. will not take effect until the end of your current plan s billing cycle Revision 3 02 A 2006 Bluwireless How To View Past Invoices To view your past invoices click the Account History button shown on the previous page When this button is selected you will be able to view a history of your past billing invoices example is shown below Note To view a detail of each invoice click the Details button How to View Usage in the Current Billing Cycle To view your usage history for the current billing cycle click the Current Usage button shown above When this button is selected a screen similar to the following will appear At the bottom of the Current Usage screen you will see a listing of the following account information Your Current Rate Plan The Billing Details for Your Current Rate Plan Plan Minutes Used Plan Minutes Remaining if applicable Next Billing Date if applicable At the top of the Current Usage screen you will see a view sessions link Clicking this link will provide you with a listing of locations you have visited during the current billing cycle along with the Start Stop times of each of your sessions An example sessions report is shown below Note Under the Terminate Type column there are three possible termination types that can be listed A description of each of these types is found below 1 LOGOUT LOGOUT terminations occur when a session is ended by clicking the Logout button in the L
6. Bluwireless Internet Access Everywhere User Guide Revision 3 02 A 2006 Bluwireless Table of Contents How it Works What do T nee ei aaa ag aa ch aa AN a AD GK Da BANG AN a a NB a a Ka a Na E a NAN ae Nga a NGA aaa 3 How I Set online asa aaa ga Gg a a Nan E DG TAS A ceeds BA Bada a Da a dag a gen abadan 3 HOW much does it COST ii ta aaa as aa aaa GA NA ANG a NSA A BA NG GA KE ANG A Sa aka 3 How to Configure Your Wireless Card How to Configure Your Wireless Card ssenenenaee anana aaa a nana n anana nenen a nana enan anana nene 5 How to Set Up an Account How t Set Up an ACCOUML sesawen una anaa gi NG Na ENGGEN Gae a astus orr aga 7 How to View Edit Your Account Information s0essee00e00o0 anna an anaa n nenen eaaa 11 Troubleshooting General Trouble stom ie ir 2 hictusacascrende calusduatesuecls tes A tected a aana ba apaa aapa ai 18 Troubleshooting Wireless Cards and Connections to the RAP sssr 21 Revision 3 02 A 2006 Bluwireless How It Works What Do I Need A laptop computer e A Wireless Network Card Note If you do not have a wireless network card you may be able to borrow rent one from this location Please ask the employee or manager on duty for assistance e A valid credit card How Do I Get Online Step 1 You will need to configure your Wireless Network Card to communicate with our network Refer to page 5 of this manual for more information Step 2 You will n
7. b For Windows 2000 click the Configure button listed under the name of your wireless card and then click the Advanced tab 6 Inside the Advanced tab window you will need to specify the Network Type To do this select Infrastructure Mode and set the Value option to Yes Note For some wireless cards the correct procedure for this step would be to select Network Type and then choose Infrastructure Mode from the Value drop down box 7 While still inside the Advanced tab you need to specify the Network Name To do this select SSID ESSID and type the following text in the Value box Bluwireless Note The Network ID is case sensitive Enter the ID exactly as shown above 8 If there is an Encryption or WEP option inside the Advanced tab window make sure its Value is set to Disabled 9 Click OK or Close in both the Properties and Network windows 10 When prompted to restart your computer click Yes After your computer restarts launch your web browser If the configuration was successful the web page below should appear Wireless Log in Page Note If the welcome page shown above does not appear refer to the General Troubleshooting and the Troubleshooting Wireless Cards and Connections to Revision 3 02 A 2006 Bluwireless the RAP sections of this manual for further assistance 11 Proceed to the section of this manual entitled How to Set Up an Account Revision 3 02 A 2006 Bluwirele
8. d select Run Type command in the Open field and press OK When the command prompt appears C gt type the following bolded commands in the order shown i CA gt ipconfig release_all ii Press the Enter Key iii C gt ipconfig renew_all iv Press the Enter Key v C gt exit vi Press the Enter Key Open your web browser if your browser was already open close it and then re open it If the problem is corrected the Wireless Log in Page should appear Step 6 Confirm the Installation of the TCP IP protocol In order for your wireless card to communicate with the Access Point and the Internet you must have the TCP IP protocol installed and bound to your card If you have completed steps 1 5 above without success you will need to confirm the installation of the TCP IP protocol To check your card s TCP IP settings do the following Windows Based Computers Only a Go to Start gt Settings gt Control Panel b Double click on the Network icon for Windows 2000 click Network and Dial up connections gt Local Area Connection gt Properties c Highlight the name of your wireless card and click the Properties button for Windows 2000 confirm that Internet Protocol TCP IP is listed in the components used box If it is not listed click the Install button and proceed to step 5 under letter D d Click the Bindings tab Confirm that TCP IP gt name of your card is listed and Revision 3 02 A
9. do NOT receive this message the socket controller is not loading automatically You will need to contact your computer manufacturer to troubleshoot the problem R Click on the Resources tab Check under the Conflicting device list to determine if there are any existing conflicts If no conflicts are reported proceed to then next step of this troubleshooting document Step 2 If a conflict is being reported you will need to uninstall and re install the software driver before proceeding 2002 Bluwireless Corporation 22 Step 2 Check the Network Settings of your Wireless Card In order to connect to the Routing Access Point RAP your wireless card s network settings must be configured properly If have completed step 1 above and you are still unable to connect to the RAP your next step is to verify the network settings configuration of your wireless card The network settings configuration of your wireless card must be as follows SSID ESSID Setting network name bluwireless Note the network name is case sensitive and must be entered exactly as shown above e Network Type or Network Mode Infrastructure Encryption Type Disabled The procedure for setting the network parameters of wireless cards varies depending on each card s manufacturer For specific instructions on how to configure your wireless card and or check its settings refer to the manufacturer s documentation supplied with your wireless card Step 3 Ch
10. eck Your Signal Strength and Link Quality Almost all wireless network cards have monitoring software which measures the strength and quality of wireless signals If you have completed troubleshooting steps 1 and 2 above the next step is to check the strength and quality of your wireless signal The procedure for checking signal strength and quality varies depending on each card s manufacturer For more information on how to use your particular card s monitoring software refer to the manufacturer s documentation supplied with your wireless card NOTE When troubleshooting it is always a good idea to move as close as possible to the wireless access point This will help eliminate poor signal strength and or quality as the cause of a connection problem Step 4 Check your Web Browser Settings If you have completed steps 1 3 above and you are still unable to communicate with the RAP the next step is to check the configuration settings within your Web Browser With your web browser open check the following Internet Explorer Windows Based Computers a Select Tools gt Internet Options gt Connections gt LAN Settings b In the LAN Settings window make sure that none of the options available are selected no check marks If any of the options are selected check marked de select them and then click OK Revision 3 02 A 2006 Bluwireless c Exit your web browser and then re open it If the problem is corrected the Wir
11. eed to set up a wireless account or initiate a PayPerUse session Refer to page 8 of this manual for more information How Much Does it Cost To see a listing of the available rate plans click the Rates link on the wireless jump off page that appears when you launch your web browser Revision 3 02 A 2006 Bluwireless How to Configure Your Wireless Network Card Revision 3 02 A 2006 Bluwireless How to Configure Your Wireless Network Card To configure your wireless card follow the instructions below Note These instructions are general in nature and only apply to those computers running a current version of the Windows operating system Windows 95 98 ME 2000 or NT If you are unable to configure your card using the instructions below please contact Customer Support at 800 12 67 97 1 With your wireless network card installed and your computer fully booted into the Windows interface double click the My Computer icon located in the upper left hand corner of your screen 2 Double click the Control Panel icon 3 Double click the Network icon For Windows 2000 double click the Network and Dial up Connections icon and then double click the Local Area Connections icon 4 In the Network window click on the name of your wireless card and then click the Properties button For Windows 2000 click the Properties button in the Local Areas Connections dialog box 5 In the Properties window click the Advanced ta
12. eless Log in Page should appear If the problem is not corrected proceed to letter d d Select Tools gt Internet Options gt Connections e Under the section of the window entitled Dial up and Virtual Private Network Settings make sure the option Never Dial a Connection is selected if selected properly a black dot will appear inside the circle to the left of the option f Exit your web browser and then re open it If the problem is corrected the Wireless Log in Page should appear If the problem is not corrected proceed to step 5 Step 5 Release and Renew Your IP addresses If you have completed steps 1 4 above without success the next step is to release and renew your computer s IP addresses Follow the steps below based on your computer s operating system Windows 95 98 ME Users a b d e Press the Start button and select Run Type winipcfg in the Open field and press OK An IP configuration window will appear Select the name of your wireless card from the drop down box at the top of the configuration window After selecting your card click the Release All button at the bottom of the window Next click the Renew All button at the bottom of the window Click OK Open your web browser if your browser was already open close it and then re open it If the problem is corrected the Wireless Log in Page should appear Windows 2000 and NT users a b Press the Start button an
13. ges or click the Cancel button to keep the original address information E mail Address To change update your e mail address click the Update Email Address button A new screen will appear allowing you to change update your e mail address After entering the new information on this screen click the Update button to save the changes or click the Cancel button to keep the original e mail address Password To change your password click the Update Password button A new screen will appear allowing you to change your password After entering the new information on this screen click the Update button to save the changes or click the Cancel button to keep your original password Credit Card Number To change your credit card information click the Change Billing Information button A new screen will appear allowing you to specify a new credit card number After entering the new information on this screen click the Update button to save the changes or click the Cancel button to keep the original credit card number Rate Plan To change your current rate plan click the Change Rate Plan button When the Change Rate Plan button is selected a new screen will appear allowing you to select a new plan After entering the new information on this screen click the Update button to save the changes or click the Cancel button to keep your original rate plan Note You must wait at least 24 hours before making any rate plan changes and once made any changes
14. ogout Pop Up Window 2 AUTOLOGOUT AUTOLOGOUT terminations occur when a The connected computer is turned off for longer than 15 minutes b The wireless card is removed from the computer for longer than 15 minutes c You walk outside the wireless coverage area for longer than 15 minutes d Multiple Login Attempts are made using the same Account Username and Password 3 REBOOT REBOOT terminations occur when the access point your computer is connected to goes through a reboot cycle Revision 3 02 A 2006 Bluwireless Troubleshooting Revision 3 02 A 2006 Bluwireless General Troubleshooting Problem I can t logout end my session Possible Cause Logout pop up window was closed by mistake Solution In the event you close the logout window by mistake you will need to do one of the following to end your session Using your web browser go to https wireless nnu com bluwireless logout html and click the logout button provided at the top of the page Turn your computer off and leave it off for at least 15 minutes e Remove the wireless card from your computer and leave it out for at least 15 minutes Walk outside the coverage area for at least 15 minutes Possible Cause Computer rebooted before session could be ended properly Solution In the event your computer reboots before you are able to end your session you will need to do one of the following to end your session Using your web browser go to https
15. oots Possible Cause Removing the card without stopping it first Solution Stop the card by using the PC Card Tool located in the Windows Control Panel To safely remove your card do the following 1 Click the Start button and then select Settings gt Control Panel 2 Double click the PC Card PCMCIA icon A Properties window will appear 3 Click on the name of your wireless access card and then click the Stop or Finish button whichever is applicable 4 When a dialog box appears stating You may safely remove this device click OK 5 Carefully remove your wireless card from its PCMCIA slot Troubleshooting Wireless Cards and Connections to the RAP If you are having trouble installing and or configuring your wireless network card or you are unable to connect to the RAP Log in Page does not appear when you launch your web browser etc follow the troubleshooting steps below to correct the problem Perform the steps in the order presented Windows Based Computers Step 1 Verify Card Recognition and Proper Driver Installation The first step in troubleshooting your connection problem is to verify that your computer is recognizing the wireless card and that the driver software is installed properly Follow the steps below to confirm these settings A Click the Start button and select Settings gt Control Panel B Double click the System icon C Click the Device Manager tab In Windows 2000 you will need to
16. rname and password proceed as follows 1 On the Wireless Log in Page click the Sign Up Now link located on the right hand side of the screen The Account Sign Up page will appear as shown below Account Sign Up Page Personal Information Section 2 Enter the required Personal Information Account Sign Up Page Billing Log in and Password Recovery Sections 3 In the Billing Information section choose the rate plan that best meets your needs and enter a valid credit card number and expiration date 4 In the Login Information section create and enter your own unique username and password 5 10 letters and or numbers no spaces or special characters allowed 5 In the Password Recovery Information section enter a four digit number of your own creation This number will be used in the event you forget your password To ensure you remember this number we recommend that you enter the last four digits of your social security number 6 Once you have entered all the necessary information click the Continue button once If all the information you entered is correct you will receive a success notification message stating that You may now login in using your account username and Revision 3 02 A 2006 Bluwireless password If the system encountered a problem while trying to set up your account you will receive an error message explaining which fields could not be processed To correct the problem you will need to click
17. select the Hardware tab followed by the Device Manager button D Inside the Device Manager window click the mark to the left of the Network Adapters listing The name of your wireless card should be listed If your card does NOT appear in the list proceed to letter E If your does appear in the list proceed to letter F E If your wireless network card does NOT appear in the Network Adapter list do the following i Inside the Device Manager window click the Refresh button If your card then appears in the Network Adapter list proceed to letter F If the card does not appear perform the step below ii Power down your computer remove the wireless card from its current slot and re insert it if you have another PCMCIA slot available on your computer insert the card into that slot instead Reboot your computer and perform letters A D again If the card then appears in the Network Adapter list proceed to letter F If the card still does NOT appear in the list you will need to uninstall and re install the software driver before proceeding F If your card is listed in the Network Adapter list click on it and select the Properties button G A Properties window will appear Check under Device Status and confirm that the following message is displayed This device is working properly If this message is displayed proceed to letter H If the message is NOT displayed you will need to
18. ss How to Set Up an Account Revision 3 02 A 2006 Bluwireless How to Set Up An Account If you have installed and configured your wireless card correctly the web page below will appear when you launch your web browser if the web page does not appear refer to the Troubleshooting section of this manual Wireless Log In Page PayPerUse Sessions If you wish to use our wireless service on an as needed basis and do not want to set up a permanent account you may choose the PayPerUse login option To initiate a PayPerUse session simply click the Continue button located on the right hand side of the screen The PayPerUse login page will appear as shown below PayPerUse Login Screen 1 In the Credit Card Information section you will need to enter a valid credit card number and expiration date followed by your e mail address 2 In the Billing Information section you will need to select the PayPerUse plan that best suits your needs 3 Once you have entered all the necessary information click the Continue button once If all the information you entered is correct a disclaimer page and logout pop up window will appear on your screen After reading the disclaimer and logout information you will need to click the Accept button indicating you agree to all items After clicking Accept you will gain instant access to the Internet Subscription Plans If you wish to set up a subscription wireless account with your own unique use
19. wireless nnu com bluwireless logout html and click the logout button provided at the top of the page Turn your computer off and leave it off for at least 15 minutes e Remove the wireless card from your computer and leave it out for at least 15 minutes Walk outside the coverage area for at least 15 minutes Problem I can t receive e mail Possible Cause You are not logged into the wireless system Solution Before you can receive e mail you must either initiate a PayPerUse session or log into the wireless system using your account username and password If you are a new user you will need to set up an account and log in or initiate a PayPerUse session before you can access your e mail Refer to the How to Set Up An Account section of the wireless User Guide for more information Problem I forgot my password If you forget your password click the Forgot Password link on the main log in page A security form will appear Enter the required information and click the Submit button If the information you entered is correct your password will be displayed on the screen If you are unable to retrieve your password using the online form contact Customer Support at 800 12 67 97 Problem My computer does not recognize the network card Possible Cause The network card is not properly inserted into the PCMCIA slot of your computer Solution Remove and re insert the card into the PCMCIA slot Possible Cause The software driver is
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