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Avira User Manual

1. e RestartWindows 0 1 If a restart of the system is required after the installation this can be performed automatically standard or a message box is displayed 0 Disabled restart with Message Box 1 Enabled automatic restart Avira Server Security User Manual Status 17 Dec 2012 16 R AVI RA Installation and uninstallation e DeleteFolderOnUninstall 1 Deletes the configuration during uninstallation e Guard 0 1 Installs the Avira Real Time Protection on access Scanner 1 Install Avira Real Time Protection default 0 Do not install Avira Real Time Protection e RootKit 0 1 Installs the AntiVir rootkit protection module The module detects malware hidden in the system 1 Install AntiVir Rootkits Protection 0 Do not install AntiVir Rootkits Protection default e VMWare 0 1 Installs the VMWare offline Scanner The module performs an offline scan of VMWare images for viruses and malware 1 Install VMWare offline Scanner 0 Do not install VMWare offline Scanner default e ShellExtension 0 1 Installs the Shell extension Directories can be scanned directly for viruses and unwanted programs using an entry in the Windows Explorer context menu 1 Install Shell extension default 0 Do not install Shell extension e Systray 0 1 Installs the Systray tool An Avira Server Security tray icon is visible in the notification area of the protected server The Tray Icon lets you monitor th
2. Software that may be able to compromise the security of your system initiate unwanted program activities damage your privacy or spy on your user behavior and could therefore be unwanted Your Avira product detects Security Privacy Risk software If the option Programs that violate the private domain is enabled with a check mark in the configuration under Threat categories you receive a corresponding alert if your Avira product detects such software Avira Server Security User Manual Status 17 Dec 2012 32 CK AVIRA enin Unusual Runtime Packers Files that have been compressed with an unusual runtime packer and that can therefore be classified as potentially suspicious Your Avira product recognizes Unusual runtime packers If the option Unusual runtime packers is enabled with a check mark in the configuration under Threat categories you receive a corresponding alert if your Avira product detects such packers Avira Server Security User Manual Status 17 Dec 2012 33 CK AVIRA raene 8 Info and Service This chapter contains information on how to contact us e see Chapter Contact address e see Chapter Technical support e see Chapter Suspicious files e see Chapter Report false positives e see Chapter Your feedback for more security 8 1 Contact address If you have any questions or requests concerning the Avira product range we will be pleased to help you For our contact addresses please refer to the Con
3. Avira Server Security User Manual Status 17 Dec 2012 72 R AV RA Reference Configuration options Note In this case please inform our technical support and include the data given in the email The specified file should also be sent for examination Edit The Edit button opens the Email template window in which you can configure the notification for a Critical error in Real Time Protection event You have the option of inserting text for the subject line and body of the email You can use variables for this purpose See Email Template Recipient s Enter the email address es of the recipient s in this box The individual addresses are separated by commas The maximum length of all addresses together i e the total character string is 260 characters 9 7 2 System Scanner email alerts With certain events the on demand scan can send alerts and messages via email to one or more recipients Email alerts If this option is enabled the program sends email messages with the most important information when a certain event occurs This option is disabled as the default setting Email messages for the following events The scan reported a detection If this option is enabled you receive an email with the name of the virus or unwanted program and the affected file wnenever the on demand scan detects a virus or an unwanted program Edit The Edit button opens the Email template window in which you can configure the
4. D Quarantine Scheduler Reports i Events H Settings EJ server2 ts Server3 Server is connected The Avira Server Security service protects your servers against viruses and malware You install the service on all Windows servers to be protected on the network The Avira Server Security service provides comprehensive functions to protect your system in one package with several program components and other help programs Overview of the main components The System Scanner scans your computer system for viruses and unwanted programs on demand scan Affected files are deleted repaired or moved to quarantine depending on the configuration System Scanner scans are performed automatically The interval and scope of scans can be configured e The Realtime Protection runs in the background It monitors and repairs files if necessary during operations such as opening writing and copying in real time The Scheduler supports you in planning regular tasks such as scans and updates via the Internet or Intranet Avira Server Security User Manual Status 17 Dec 2012 R AV I RA Product information e The Updater always keeps your program up to date via an Internet or intranet connection e The Quarantine manager conveniently manages and monitors the files placed in quarantine Avira Server Security Console provides a desktop for Avira Server Security services with which you can control configure
5. RAVIRA CR AVIRA trout Trademarks and Copyright Trademarks Windows is a registered trademark of the Microsoft Corporation in the United States and other countries All other brand and product names are trademarks or registered trademarks of their respective owners Protected trademarks are not marked as such in this manual This does not mean however that they may be used freely Copyright information Code provided by third party providers was used for Avira Server Security We thank the copyright owners for making the code available to us For detailed information on copyright please refer to Third Party Licenses in the Program Help of Avira Server Security Avira Server Security User Manual Status 17 Dec 2012 2 CK AVIRA trout Table of Contents 1 m Introduction SOSH SSSHHSHSSSHSSSHSSHSHSHSHSSHSSSHSHSHSSHHSSSHSHSHSSHSHSHSSHSSHSSHSHSHSSHSSSSHSHSHSSHHSSSHHSHSSHSHSSHHOHSSHOESEEEE 6 t1 IOONS GING SINPNESCS sins cccartisieaincs romaine aaeN 6 2 Product information sssssssssescoescocosoccooccosoosocosocsoscssosocssoscsosssoossoso S Paa E Da eaol aT LA A E E ENA tesa 8 2 2 Delivery SCODE seasiessinatxcisasisstacieinneidseeatanstiem es deeanercacemesoneins errr Kas eann i eair 9 2 3 System requirements sivscvensetasciacsiedieimasaaieriielancnseiietiommadinudinnaieennieaneananes 10 ZA LICENSING EAT TEETE EE EAEE TET 11 3 Installation and uninstallation SOHOHHHHOHHHHSHHHHSHHHHSHHHHSHHHHSHHHSHHHHSHHHHSHHHSHHHSOHH
6. 9 1 System Scanner You can define the behavior of the on demand scan routine If you select certain directories to be scanned depending on the configuration the System Scanner scans e with a certain scanning priority e also boot sectors and main memory e all or selected files in the directory Files The System Scanner can use a filter to scan only those files with a certain extension type All files If this option is enabled all files are scanned for viruses or unwanted programs irrespective of their content and file extension The filter is not used Note If All files is enabled the button File extensions cannot be selected Use smart extensions If this option is enabled the selection of the files scanned for viruses or unwanted programs is automatically chosen by the program This means that your Avira program decides whether the files are scanned or not based on their content This procedure is somewhat slower than Use file extension list but more secure since not only on the basis of the file extension is scanned This option is enabled as the default setting and is recommended Note lf Use smart extensions is enabled the button File extensions cannot be selected Use file extension list If this option is enabled only files with a specified extension are scanned All file types that may contain viruses and unwanted programs are preset The list can be edited manually via the button File extension
7. gt When configuring a server you must confirm information in the window Settings with the button OK or Accept in order to accept the new settings Your settings are cancelled with the button Cancel Avira Server Security Console overview Avira Server Security e Display of the created servers with connection status e Actions Add server Note The local Avira server and all Avira severs added by the registered user are displayed on the Avira Server Security Console Server e Display of server status e Actions start product update update license file reload configuration display report file rename server disconnect server connect server delete server Overview e system status last system test last update license e statistical data of the on access scan of the Real Time Protection and the on demand scan of the System Scanner e program version Avira Server Security User Manual Status 17 Dec 2012 19 R AV RA User interface and operation e contact and support addresses Profiles e Display of the default profiles and of the profiles created for the on demand scan e Actions create new profiles rename profiles delete profiles Quarantine Display of the objects in quarantine e Actions scan object again display object properties restore object add file to quarantine send object to Avira Malware Research Center delete object export all properties Scheduler Display
8. with less important information ignored for improved clarity This option is enabled as the default setting Extended If this option is enabled Real Time Protection logs less important information to the report file as well Complete If this option is enabled Real Time Protection logs all available information in the report file including file size file type date etc Limit report file Limit size to n MB If this option is enabled the report file can be limited to a certain size Permitted values are between 1 and 100 MB Around 50 kilobytes of extra space are allowed when limiting the size of the report file to minimize the use of system resources If the size of the log file exceeds the indicated size by more than 50 kilobytes then old entries are deleted until the indicated size minus 50 kilobytes is reached Back up report file before shortening If this option is enabled the report file is backed up before shortening For the save location see Report directory Write configuration to report file If this option is enabled the configuration of the on access scan is recorded in the report file Note If you have not specified any report file restriction a new report file is automatically created when the report file reaches 100MB A backup of the old report file is created Up to three backups of old report files are saved The oldest backups are deleted first Avira Server Security User Manual Status 17 Dec 2012
9. 4 CK AVIRA trout 9 3 2 Variables for Windows 7 32 Bit 64 Bit English uu ssssssesscscsessssccseeesesseseceseeesssseeeceeseeees 60 9 4 Update cvicncicivnninesiindidinnddddnnnenidwandi need aiii aiaiai 60 9 4 1 Product USC AUG 5 aesiantinvonduinssneansiovoviyenvs osayshaviondysuvs ounsnee iecsuus boenab viavaunsvipesnndriSoenverbomabayiomuyseipalindensyiasuuaien 61 9 4 2 WED SOV T E EAEE SEEE E EA EAEE A ENEE 62 9 4 3 LOSAL AS EEE E E E E 62 SESE E 011 E E T E E A A Avorn errr rere errT yer 63 9 5 1 Threat CALS GOMES res exci nastes nntvocceranenntneis tine ueseaseseie iset aatonskenel once ee ard SOE aSU E enna maine NEEE EREA e Ee 63 9 5 2 PASSWOIG ES E E ES EE S E EES A E 64 9 5 3 WM ccsssstsccsesnsanhssasswesasssseukasaseeiasrotsbasuiorn sie SE eede Ss er EES eae Sr eaea oet e ASau EE oas Ea OnE Esir EESE SRESER EERE ESS 65 9 5 4 EVON era a e E E E A toate 65 9 5 5 lE LO H E E EE T E E 65 9 5 6 DKEA E E AEE E S EEA A E E EESE 66 96 Ales academe eee 67 9 6 1 Real Time Protection network alerts ns sssessessesssesseessesesseesseosesseesseossossessersseosesseesseoseoseesserssese 68 9 6 2 System Scanner network alertS e s ssssseesssssesssseesssecesssscesssecesssscesseetesssseessseresssssesseeersssseesserrsssseess 69 9 6 3 ACOUSTIC Aleris wicccsssicstsiescscsscdusxcesestis castes costes cscesecasebwctetsneestsheedeodoecbessbondSsucertansesastdutesdsecd ssssbentets cudsvebeeetes 70 o ml 62 nr RE EO Se ee en ee ee ee
10. a single character C Program Files Application application exe C Program Files Application applicatio exe C Program Files Application applic exe C Program Files Application exe To avoid the process being excluded globally from monitoring by Real Time Protection specifications exclusively comprising the following characters are invalid asterisk question mark forward slash backslash dot colon You have the option of excluding processes from monitoring by the Real Time Protection without full path details For example application exe This however only applies to processes where the executable files are located on hard disk drives Full path details are required for processes where the executable files are located on connected drives e g network drives Please note the general information on the notation of Exceptions on connected network drives Do not specify any exceptions for processes where the executable files are located on dynamic drives Dynamic drives are used for removable disks such as CDs DVDs or USB sticks Avira Server Security User Manual Status 17 Dec 2012 53 R AV RA Reference Configuration options Warning Please note that all file accesses done by processes recorded in the list are excluded from the scan for viruses and unwanted programs J The button opens a window in which you can select an executable file Add With this button you can add the p
11. and monitor Avira Server Security services You install the Avira Server Security Console on at least one computer with a network connection to the servers to be protected Avira Server Security Console can also be installed on the servers to be protected The Avira Server Security Console can be connected to any number of servers to be protected and provides access to components reports events and to the Configuration of the connected Avira Server Security service 2 2 Delivery scope Main features e Console for monitoring management and control of the whole program e Simple keyword based configuration support for configuration through integrated wizard and context sensitive help e Configuration and operation from separate computer possible user interface Avira Server Security Console can be installed separately from the Avira Server Security service e Network management via the Avira Management Console AMC e System Scanner on demand scan with profile controlled and configurable scan for all known types of viruses and malware e Resident virus guard real time scan or on access scan for constant monitoring of all file accesses e Extremely high virus and malware detection via innovative scanning technology scan engine including heuristic scanning method e Innovative AHeAD Advanced Heuristic Analysis and Detection technology for detection of unknown or fast changing attackers for proactive security e Detection of a
12. before a special virus signature to combat the damaging element has been created and before a virus guard update has been sent Virus detection involves an extensive analysis and investigation of the affected codes for functions typical of malware If the code being scanned exhibits these characteristic features it is reported as being suspicious This does not necessarily mean that the code is in fact malware False positives do sometimes occur The decision on how to handle affected code is to be made by the user e g based on his or her knowledge of whether the source of the code is trustworthy or not Macrovirus heuristic Macrovirus heuristic Your Avira product contains a highly powerful macrovirus heuristic If this option is enabled all macros in the relevant document are deleted in the event of a repair alternatively suspect documents are only reported i e you receive an alert This option is enabled as the default setting and is recommended Advanced Heuristic Analysis and Detection AHeAD Enable AHeAD Your Avira program contains a very powerful heuristic in the form of Avira AHeAD technology which can also detect unknown new malware If this option is enabled you can define how aggressive this heuristic should be This option is enabled as the default setting Low detection level If this option is enabled slightly less unknown malware is detected the risk of false alerts is low in this case Medium detection le
13. before an action step that you perform 4 Placed before an event that follows the previous action Warning Placed before a warning when critical data loss might occur Avira Server Security User Manual Status 17 Dec 2012 6 CK AVIRA trout Note Placed before a link to particularly important information or a tip which makes your Avira product easier to use The following emphases are used Emphasis Explanation Italics File name or path data Displayed software interface elements e g window section or error message Bold Clickable software interface elements e g menu item navigation area option box or button Avira Server Security User Manual Status 17 Dec 2012 7 CG AVIRA Product information 2 Product information 2 1 Functionality The Avira Server Security protection package includes the Avira Server Security service and the Avira Server Security Console The Avira Server Security service protects your Windows Server from viruses and malware The Avira Server Security Console is used for management control and monitoring of the servers to be protected or of the Avira Server Security services on the servers to be protected You can access any number of servers via the Avira Server Security Console amp Avira Server Security loj xj File Action View Help 9 2 C Console Root Avira Server Security Status AVIRA Overview amp Profile
14. boxes for login authentication Login name Enter your user name here Password Enter the relevant password here The password is saved in encrypted form For security reasons the actual characters you type in this space are replaced by asterisks Send test email When you click on the button the program attempts to send a test email to the sender address to check the data entered 9 7 1 Real Time Protection email alerts Avira Real Time Protection can send alerts by email to one or more recipients for certain events Email alerts If this option is enabled Avira Real Time Protection sends email messages with the most important information when a certain event occurs This option is disabled as the default setting Email messages for the following events The on access scan detected a virus or malware If this option is enabled you always receive an email with the name of the virus or unwanted program and the affected file when the on access scan detects a virus or an unwanted program Edit The Edit button opens the Email template window in which you can configure the notification for an On access detection event You have the option of inserting text for the subject line and body of the email You can use variables for this purpose See Email Template A critical error occurred in Real Time Protection If this option is enabled you will receive an email whenever an internal critical error is detected
15. files can later be repaired or if necessary sent to the Avira Malware Research Center Delete If this option is enabled the file is deleted This process is much faster than Overwrite and delete Ignore If this option is enabled access to the file is allowed and the file is left as it is Warning The affected file remains active on your workstation It may cause serious damage on your workstation Overwrite and delete If this option is enabled the Real Time Protection overwrites the file with a default pattern and then deletes it It cannot be restored Deny access If this option is enabled the affected file is not written the Real Time Protection only enters the detection in the report file if the report function is enabled In addition the Real Time Protection writes an entry in the Event log if this option is enabled Note If you have selected Delete or Overwrite and delete as the primary or secondary action please note In the case of heuristic hits the affected files are not deleted but are instead moved to quarantine 9 2 2 Further actions Use event log If this option is enabled an entry is added to the Windows event log for every detection The events can be called up in the Windows event viewer This option is enabled as the default setting 9 2 3 Exceptions With these options you can configure exception objects for the Real Time Protection on access scan The relevant objects are then not i
16. for an alert 9 6 2 System Scanner network alerts Enable network alerts If this option is enabled network alerts are sent This option is disabled as the default setting Note To be able to activate this option at least one recipient must be entered under Settings gt Alerts gt Network Message to be sent The window shows the message sent to the selected workstation when a virus or unwanted program is detected You can edit this message A text may contain a maximum of 500 characters You can use the following key combinations for formatting the message Shortcuts Description Ctrl Tab Inserts a tab The current line is indented by several characters to the right Ctrl Enter Inserts a line break The message can include wildcards for information found during the search These wildcards are replaced by the actual text when sent The following wildcards can be used Avira Server Security User Manual Status 17 Dec 2012 69 R AV RA Reference Configuration options Wildcard Description SVIRUS Contains the name of the detected virus or of the unwanted program SNAME Contains the name of the logged in user using the System Scanner SCOMPUTER Contains the name of the computer on which the System Scanner is running Default The button restores the predefined default text for an alert 9 6 3 Acoustic alerts You can deactivate or activate an acoustic alert t
17. generally speaking to make themselves invisible They attempt to update already installed spy programs and reinstall deleted spyware Script viruses and worms Such viruses are extremely easy to program and they can spread if the required technology is on hand within a few hours via email round the globe Avira Server Security User Manual Status 17 Dec 2012 28 R AV RA Viruses and more Script viruses and worms use one of the script languages such as Javascript VBScript etc to insert themselves in other new scripts or to spread themselves by calling operating system functions This frequently happens via email or through the exchange of files documents A worm is a program that multiplies itself but that does not infect the host Worms cannot consequently form part of other program sequences Worms are often the only possibility to infiltrate any kind of damaging programs on systems with restrictive security measures Spyware Spyware are so called spy programs that intercept or take partial control of a computer s operation without the user s informed consent Spyware is designed to exploit infected computers for commercial gain Trojan horses short Trojans Trojans are pretty common nowadays Trojans include programs that pretend to have a particular function but that show their real image after execution and carry out a different function that in most cases is destructive Trojan horses cannot multiply themselv
18. may be unwanted Your Avira product recognizes Adware Spyware If the option Adware Spyware is enabled with a check mark in the configuration under Threat categories you receive a corresponding alert if your Avira product detects adware or spyware Application The term APPL respectively application refers to an application which may involve a risk when used or is of dubious origin Your Avira product recognizes Application APPL If the option Application is enabled with a check mark in the configuration under Threat categories you receive a corresponding alert if your Avira product detects such behavior Backdoor Clients In order to steal data or manipulate computers a backdoor server program is smuggled in unknown to the user This program can be controlled by a third party using backdoor control software client via the Internet or a network Your Avira product recognizes Backdoor control software If the Backdoor control software option is enabled with a check mark in the configuration under Threat categories you receive a corresponding alert if your Avira product detects such software Dialer Certain services available in the Internet have to be paid for They are invoiced in Germany via dialers with 0190 0900 numbers or via 09x0 numbers in Austria and Switzerland in Germany the number is set to change to 09x0 in the medium term Once installed on the computer these programs guarantee a connection via a suitable
19. notification for an Scan detection event You have the option of inserting text for the subject line and body of the email You can use variables for this purpose See Email Template End of scheduled scan When the option is activated an email is sent when a scan job has been performed The email contains data on the point and duration of the scan job on the folders and files scanned as well as on the viruses found and warnings Edit The Edit button opens the Email template window in which you can configure the notification for the End of scan event You have the option of inserting text for the Avira Server Security User Manual Status 17 Dec 2012 73 R AV RA Reference Configuration options subject line and body of the email You can use variables for this purpose See Email Template Add report file as attachment If this option is enabled the current report file of the System Scanner component is added to the email as an attachment when sending System Scanner notifications Recipient s Enter the email address es of the recipient s in this box The individual addresses are separated by commas The maximum length of all addresses together i e the total character string is 260 characters 9 7 3 Updater email alerts The Updater component can send notifications by email to one or more recipients for specific events Email alerts If this option is enabled the Update component sends email messages w
20. via a file server under Configuration gt Local protection gt Update gt File server If this option is enabled you can configure the file server you are using 9 4 1 Product update Under Product update configure how product updates or the notification of available product updates are handled Product updates Download and install product updates automatically When this option is enabled you can define a time for the product update Specify a day and time for the product update The product update will take place at this time provided there are product updates available Updates to the virus definition file and scan engine are performed independently of this setting The conditions for this option are complete configuration of the update and an open connection to a download server Before a product update is performed you will receive an alert on the Avira Server Security Console used to manage the server to be protected Download product updates If a restart is necessary install the update after the system restart otherwise install it immediately If this option is enabled product updates will be downloaded as soon as they become available If no restart is necessary the update is installed automatically after the update file is downloaded If a product update requires you to restart your computer it will be executed at the next user controlled system reboot and not immediately after the download of the update file This ha
21. you receive a corresponding alert if your Avira product detects such files Games There is a place for computer games but it is not necessarily at work except perhaps in the lunch hour Nevertheless with the wealth of games downloadable from the Internet a fair bit of mine sweeping and Patience playing goes on among company employees and civil servants You can download a whole array of games via the Internet Email games have also become more popular numerous variants are circulating ranging from simple chess to fleet exercises including torpedo combats The corresponding moves are sent to partners via email programs who answer them Studies have shown that the number of working hours devoted to computer games has long reached economically significant proportions It is therefore not surprising that more Avira Server Security User Manual Status 17 Dec 2012 31 R AV I RA Viruses and more and more companies are considering ways of banning computer games from workplace computers Your Avira product recognizes computer games If the Games option is enabled with a check mark in the configuration under Threat categories you receive a corresponding alert if your Avira product detects a game The game is now over in the truest sense of the word because you can simply delete it Jokes Jokes are merely intended to give someone a fright or provide general amusement without causing harm or reproducing When a joke program is
22. 12 26 R AV I RA Viruses and more of bot nets is that the networks can achieve grow to thousands of computers and their total bandwidth exceeds most conventional Internet accesses Exploit An exploit security gap is a computer program or script that takes advantage of a bug glitch or vulnerability leading to privilege escalation or denial of service on a computer system One form of exploitation for example is an attack from the Internet with the help of manipulated data packages Programs can be infiltrated in order to obtain higher access Fraudulent software Also known as scareware or rogueware it is a fraudulent software that pretends that your computer is infected by viruses or malware This software looks deceptively similar to professional Antivirus software but is meant to raise uncertainty or to scare the user Its purpose is to make the victims feel threatened of imminent unreal danger and to make them pay to eliminate it There are also cases when the victims are lead to believe they were attacked and they are instructed to carry out an action which in reality is the real attack Hoaxes For several years Internet and other network users have received alerts about viruses that are purportedly spread via email These alerts are spread via email with the request that they should be sent to the highest possible number of colleagues and to other users in order to warn everyone against the danger Honeypot A hone
23. 58 R AV RA Reference Configuration options 9 3 Variables Real Time Protection and System Scanner exceptions If your Avira product is managed with AMC you may use variables to configure exceptions for the Real Time Protection and the System Scanner When saving the configuration on the managed system the variables are automatically replaced by true values corresponding to the operating system and its language The following variables may be used 9 3 1 Variables for Windows XP 32 Bit English Variable Windows XP 32 Bit English SWINDIRS C Windows SSYSDIR C Windows System32 SALLUSERSPROFILE C Documents and Settings All Users PROGRAMFILES C Program Files PROGRAMFILES x86 S SPROGRAMFILES x86 SSYSTEMROOTS C Windows SINSTALLDIR C Program Files Avira Antivir Desktop SAVAPPDATAS C Documents and Settings All Users Avira AntiVir Desktop The paths marked with are language dependent The above mentioned examples name the relevant paths on an English operating system Avira Server Security User Manual Status 17 Dec 2012 59 R AV l RA Reference Configuration options 9 3 2 Variables for Windows 7 32 Bit 64 Bit English Variable Windows 7 32 Bit English Windows 7 64 Bit English ZWINDIRS C Windows C Windows SSYSDIR amp C Windows System32 C Windows System32 SALLUSERS
24. Avira Server Security User Manual Status 17 Dec 2012 36 R AV RA Reference Configuration options Note If this option is enabled and you have deleted all entries from the list with file extensions this is indicated with the text No file extensions under the button File extensions File extensions With the aid of this button a dialog box is opened in which all file extensions are displayed that are scanned in Use file extension list mode Default entries are set for the extensions but entries can be added or deleted Note Please note that the default list may vary from version to version Additional settings Scan boot sectors of selected drives If this option is enabled the System Scanner scans the boot sectors of the drives selected for the system scan This option is enabled as the default setting Scan master boot sectors If this option is enabled the System Scanner scans the master boot sectors of the hard disk s used in the system Ignore offline files If this option is enabled the direct scan ignores so called offline files completely during a scan This means that these files are not scanned for viruses and unwanted programs Offline files are files that were physically moved by a so called Hierarchical Storage Management System HSMS from the hard disk onto a tape for example This option is enabled as the default setting Optimized scan When the option is enabled the processor capacity is opti
25. Computer Pentium or later at least 1 GHz Operating system Windows XP newest SP 32 or 64 bit or Windows Vista 32 or 64 bit SP1 recommended or Windows 7 newest SP 82 or 64 bit or Windows Server 2003 newest SP 32 or 64 bit or Windows Server 2008 newest SP 32 or 64 bit or Windows Server 2008 R2 newest SP 64 bit only At least 150 MB of free hard disk memory space more if using quarantine for temporary storage At least 512 MB RAM dedicated to Avira Server Security only under Windows Server 2003 At least 1024 MB RAM dedicated to Avira Server Security only under Windows Vista Windows 7 Windows Server 2008 and Windows Server 2008 R2 For installation of the Avira Server Security Administrator rights The Avira Server Security Console is a snap in of the Microsoft Management Console MMC On 64 bit operating systems you can create an MMC snap in only by using the MMC for 32 bit applications Avira Server Security User Manual Status 17 Dec 2012 10 R AV I RA Product information Internet access For regular updates it is necessary for a server in your network to have Internet access Alternatively the updates can also be downloaded from a file or HTTP server in the Intranet More information is available under Update 2 4 Licensing You require a license to use Avira Server Security Activate your license for Avira Server Security with the license file hbedv key You can obtain the license fi
26. HSEOES 12 3 1 esi 2 eee nee nn mse EE ES I ee Ori ENEO 12 3 1 1 Installation typ ES a cssssneavensvssoxasandasnssonaeesssstusiaviossssnsasndennran sotoieanonnaenndeinnsnuaironelvaanaienanasibvananiees 12 32 WINSTAIIAION txcseickeee csi sh eee a A a ENS 14 3 3 Installation ANd uninstallation ON the NETWOFK cccccccccscsssssssssssssssssssssssssssssssssssssssssssees 14 3 3 1 Installation ON the NETWOKK ee ccecsscscescssccssscsscecsccsscecsccscecsscsscesescsccecescscceseccsccesessscceseccesceceaseceese 15 3 3 2 Uninstallation on the network uu ccecccccccsecccscesscccscsssscsscesssscscsssescecsssecssessseesscesseesecssseesecessenseceess 16 3 3 3 Command line parameters for the setup PFOGrAIM sscsssecsecessecnecessecsseessecnscessecneeeeseeneeeeneeeese 16 3 3 4 Parameters of the file setup inf stecereseceeavsbexvsarsnesereetooxnsevenotenershenentemneteniutaaaibivemt nee eataniveeddanmebalts 16 Avira Server Security User Manual Status 17 Dec 2012 3 CK AVIRA ntroduton 4 User interface and operation SOHO HOHHHHHHHHSHHHSHHHSHHHSHHHSHHHHSHHHSHHHHHHHSHHHSOHHHSEOES 18 4 1 User interface Avira Server Security Console sesseseesessesseseeseesesscesescoescesesseesessessesessesse 18 4 2 User interface Tray ICON ssessesseseeseesesosscsseeceecescssossesseesesceecescssessesseeceecssossessessesceecescssesse 21 Mid E GIUICKSIOM E E E E E emai 22 5 System Scannel sesssssssccssssssecsscsssocssosssccsscsssccsacossccsicss
27. PROFILES C ProgramData C ProgramData PROGRAMFILES C Program Files C Program Files PROGRAMFILES x86 3PROGRAMFILES x86 C Program Files x86 SSYSTEMROOTS C Windows C Windows SINSTALLDIR C Program C Program Files Files Avira Antivir Desktop x86 Avira Antivir Desktop SAVAPPDATAS C ProgramData Avira AntiVir C ProgramData Avira AntiVir Desktop Desktop The paths marked with are language dependent The above mentioned examples name the relevant paths on an English operating system 9 4 Update The connection to the download servers is configured in the Update section Download via web server The update is performed via a web server using an HTTP connection You can use a proprietary web server on the Internet or a web server on an intranet which obtains the update files from a proprietary download server on the Internet Note You can access further settings for updating via a web server under Configuration gt Local protection gt Update gt Web server Avira Server Security User Manual Status 17 Dec 2012 60 R AV RA Reference Configuration options If this option is enabled you can configure the Web server and where necessary the proxy server via file server shared folders The update is performed via a file server on an intranet which obtains the update files from a proprietary download server on the Internet Note You can access further settings for updating
28. TS Number of infected files moved System to quarantine Scanner SWARNINGCOUNTS Number of warnings System Scanner SENDTYPES Status of scan System Terminated Successfully Scanner completed SSTART TIMES Start time of the scan System Start time of the update Scanner Updater SEND TIMES End of the scan System End of the update Scanner Updater Avira Server Security User Manual Status 17 Dec 2012 78 R AV RA Reference Configuration options STIME TAKEN Duration of scan in minutes System Duration of the update in minutes Scanner Updater SLOGFILEPATHS Path and file name of the report System file Scanner Updater Avira Server Security User Manual Status 17 Dec 2012 79 This manual was created with great care However errors in design and contents cannot be excluded The reproduction of this publication or parts thereof in any form is prohibited without previous written consent from Avira Operations GmbH amp Co KG Issued Q4 2012 Brand and product names are trademarks or registered trademarks of their respective owners Protected trademarks are not marked as such in this manual However this does not mean that they may be used freely live free 2012 Avira Operations GmbH amp Co KG All rights reserved Avira Operations GmbH amp Co KG Telephone 49 7542 500 O Errors and omissions excluded Kaplaneiweg 1 88069 Tettnang Facsimile 49 7542 500 3000 Germany www avi
29. Viruses and other malware Adware Adware is software that presents banner ads or in pop up windows through a bar that appears on a computer screen These advertisements usually cannot be removed and are consequently always visible The connection data allow many conclusions on the usage behavior and are problematic in terms of data security Backdoors A backdoor can gain access to a computer by bypassing the computer access security mechanisms A program that is being executed in the background generally enables the attacker almost unlimited rights User s personal data can be spied with the backdoor s help But are mainly used to install further computer viruses or worms on the relevant system Boot viruses The boot or master boot sector of hard disks is mainly infected by boot sector viruses They overwrite important information necessary for the system execution One of the awkward consequences the computer system cannot be loaded any more Bot Net A bot net is defined as a remote network of PCs on the Internet that is composed of bots that communicate with each other A bot net can comprise a collection of cracked machines running programs usually referred to as worms Trojans under a common command and control infrastructure Bot nets serve various purposes including denial of service attacks etc usually without the affected PC user s knowledge The main potential Avira Server Security User Manual Status 17 Dec 20
30. abled monitored files on network drives will be made available in the Real Time Protection s cache Monitoring of network drives without the caching function is more secure but does not perform as well as the monitoring of network drives with caching Archives Scan archives If this option is enabled then archives will be scanned Compressed files are scanned then decompressed and scanned again This option is deactivated by default The archive scan is restricted by the recursion depth the number of files to be scanned and the archive size You can set the maximum recursion depth the number of files to be scanned and the maximum archive size Note This option is deactivated by default since the process puts heavy demands on the computer s performance It is generally recommended that archives be checked using an on demand scan Max recursion depth When scanning archives the Real Time Protection uses a recursive scan Archives in archives are also unpacked and scanned for viruses and unwanted programs You can define the recursion depth The default value for the recursion depth is 1 and is recommended all files that are directly located in the main archive are scanned Max number of files When scanning archives you can restrict the scan to a maximum number of files in the archive The default value for the maximum number of files to be scanned is 10 and is recommended Max size KB When scanning archives you can res
31. ains active on your workstation It may cause serious damage on your workstation Overwrite and delete If this option is enabled the System Scanner overwrites the file with a default pattern and then deletes it It cannot be restored Secondary action The option Secondary action can only be selected if the setting Repair was selected under Primary action With this option it can now be decided what is to be done with the affected file if it cannot be repaired Rename If this option is enabled the System Scanner renames the file Direct access to these files e g with double click is therefore no longer possible Files can later be repaired and given their original names again Quarantine If this option is enabled the System Scanner moves the file to Quarantine These files can later be repaired or if necessary sent to the Avira Malware Research Center Delete If this option is enabled the file is deleted This process is much faster than overwrite and delete Ignore If this option is enabled access to the file is allowed and the file is left as it is Warning The affected file remains active on your workstation It may cause serious damage on your workstation Overwrite and delete If this option is enabled the System Scanner overwrites the file with a default pattern and then deletes wipes it It cannot be restored Avira Server Security User Manual Status 17 Dec 2012 40 R AV RA Refere
32. be easily shared on the network with a server login script or via SMS For information on installation and uninstallation on the network e see Chapter Command line parameters for the setup program e see Chapter Parameter of the file setup inf e see Chapter Installation on the network e see Chapter Uninstallation on the network 3 3 1 Installation on the network The installation can be script controlled in batch mode The setup is suitable for the following installation e Initial installation via the network unattended setup gt Change installation and update Note We recommend that you test automatic installation before the installation routine is implemented on the network Note When installing on a server operating system the Real Time Protection and the files protection are not available To install Avira product on the network automatically V You must have administrator rights also required in batch mode gt Configure the parameter of the file setup inf and save the file gt Begin installation with the parameter inf or integrate the parameter into the login script of the server Avira Server Security User Manual Status 17 Dec 2012 15 R AVI RA Installation and uninstallation Example presetup exe inf c temp setup inf 3 3 2 Uninstallation on the network To uninstall Avira products on the network automatically V You must have administrator rights also required in batch mode Example preset
33. cted product are excluded from the monitoring by Real Time Protection 9 2 5 Heuristic This configuration section contains the settings for the heuristic of the scan engine Avira Server Security User Manual Status 17 Dec 2012 56 R AV RA Reference Configuration options Avira products contain very powerful heuristics that can proactively uncover unknown malware i e before a special virus signature to combat the damaging element has been created and before a virus guard update has been sent Virus detection involves an extensive analysis and investigation of the affected codes for functions typical of malware If the code being scanned exhibits these characteristic features it is reported as being suspicious This does not necessarily mean that the code is in fact malware False positives do sometimes occur The decision on how to handle affected code is to be made by the user e g based on his or her knowledge of whether the source of the code is trustworthy or not Macrovirus heuristics Macrovirus heuristics Your Avira product contains a highly powerful macrovirus heuristic If this option is enabled all macros in the relevant document are deleted in the event of a repair alternatively suspect documents are only reported i e you receive an alert This option is enabled as the default setting and is recommended Advanced Heuristic Analysis and Detection AHeAD Enable AHeAD Your Avira program contains a very powerfu
34. cted server in the notification area The tray icon displays the status of the Avira Real Time Protection Icon Description GJ Avira Real Time Protection is enabled Avira Real Time Protection is disabled You can access the functions via the tray icon context menu gt To open the context menu click the tray icon with the right hand mouse button e Start Avira Opens the Avira Server Security Console for management of the connected Avira Server This option is only available if an Avira Server Security Avira Server Security User Manual Status 17 Dec 2012 21 R AV l RA User interface and operation Console has been installed locally on the computer and if you are logged on to the computer with administrator rights e Check My Documents Starts the System Scanner scan profile My Documents The default My files location of the logged in user is scanned for viruses and unwanted programs e Help opens the Online Help e Avira on the Internet Opens the Avira web portal Note The Avira Server Security Console can also be opened by double clicking the tray icon 4 3 Quickstart Carry out these steps if you are using the Avira Server Security for the first time 1 Installation Install the Avira Server Security service on the servers that you want to protect against viruses and unwanted programs Install the Avira Server Security Console on at least one computer on your network See chapter In
35. e System Scanner is only allocated processor time by the operating system if no other process requires computation time i e as long as only the System Scanner is running the speed is maximum All in all work with other programs is optimal The computer responds more quickly if other programs require computation time while the System Scanner continues running in the background normal The System Scanner is executed with normal priority All processes are allocated the same amount of processor time by the operating system This option is enabled as the default setting and is recommended Under certain circumstances work with other applications may be affected Avira Server Security User Manual Status 17 Dec 2012 38 R AV RA Reference Configuration options high The System Scanner has the highest priority Simultaneous work with other applications is almost impossible However the System Scanner completes its scan at maximum speed 9 1 1 Action on detection You can define the actions to be performed by System Scanner when a virus or unwanted program is detected Copy file to quarantine before action If this option is enabled the System Scanner creates a backup copy before carrying out the requested primary or secondary action The back up copy is saved in Quarantine where the file can be restored if it is of informative value You can also send the backup copy to the Avira Malware Research Center for further investigatio
36. e attachment of an email to the following address virus avira com As some email gateways work with anti virus software you should also provide the file s with a password please remember to tell us the password e You can also send us the suspicious file via our website http www avira com sample upload 8 4 Reporting false positives If you believe that your Avira product is reporting a detection in a file that is most likely clean send the relevant file packed WinZIP PKZip Arj etc as an email attachment to the following address virus avira com As some email gateways work with anti virus software you should also provide the file s with a password please remember to tell us the password 8 5 Your feedback for more security At Avira our customers security is paramount For this reason we don t just have an in house expert team that tests the quality and security of every Avira solution before the product is released We also attach great importance to the indications regarding security relevant gaps that could develop and we treat those seriously If you think you have detected a security gap in one of our products please send us an email to the following address vulnerabilities avira com Avira Server Security User Manual Status 17 Dec 2012 35 R AV RA Reference Configuration options 9 Reference Configuration options The configuration reference documents all available configuration options
37. e status of the Avira Server Security and gives you access to other Avira Server Security functions 1 Install Systray tool default 0 Do not install Systray tool e GUI 0 1 Installs the Avira Server Security Console user interface which allows you to remotely manage and configure the Avira Server Security services running on protected servers 1 Installs the Avira Server Security Console default 0 Does not install the Avira Server Security Console In the FEEDBACK section the setup enters error codes and error test which are reported by the setup Example Errcode 0 ErrMsg Product was installed successfully Avira Server Security User Manual Status 17 Dec 2012 17 CK AVIRA User interface and operation 4 User interface and operation 4 1 User interface Avira Server Security Console The Avira Server Security service that is installed on the servers to be protected is managed via the Avira Server Security Console The Avira Server Security Console is a snap in of the Microsoft Management Console MMC You can create any number of servers to be protected on the Avira Server Security Console in order to configure and monitor them on the Avira Server Security Console Q Avira Server Security File Action View Help esj 0l 4 Console Root Avira Server Security Status l x R AVIRA Overview amp Profile D Quarantine O Scheduler Reports i Events Server is connected H Sett
38. e to activate this option at least one recipient must be entered under Settings gt Alerts gt Network Message to be sent The window shows the message sent to the selected workstation when a virus or unwanted program is detected You can edit this message A text may contain a maximum of 500 characters You can use the following key combinations for formatting the message Shortcut Description Ctrl Inserts a tab Tab The current line is indented by several characters to the right Ctrl Inserts a line break Enter The message can include wildcards for information found during the search These wildcards are replaced by the actual text when sent The following wildcards can be used Reference Configuration options Wildcard Description SVIRUS Contains the name of the detected virus or of the unwanted program SFILES Contains the path and file name of the affected file SCOMPUTER Contains the name of the computer on which the Real Time Protection is running Contains the name of the user who accessed the affected file Avira Server Security User Manual Status 17 Dec 2012 68 R AV RA Reference Configuration options SACTIONS Contains the action performed after the detection of the virus SMACADDR Contains the MAC address of the computer on which the Real Time Protection is running Default The button restores the predefined default text
39. ee below Ignore Access to the file is permitted and the file is ignored Overwrite and delete Real Time Protection overwrites the file with a default pattern before deleting it It cannot be restored Deny access Access is denied to the file Real Time Protection logs the detection in the report file if the Report function is enabled Real Time Protection also appends an entry to the Windows Event log if this option is enabled Warning If Real Time Protection is set to Scan when writing the affected file is not written Avira Server Security User Manual Status 17 Dec 2012 49 R AV RA Reference Configuration options Default This button allows you to select an action that is activated in the dialog box by default when a virus is detected Select the action that should be activated by default and click on the Default button Note The action Repair cannot be selected as the default action Click here for more information Automatic If this option is enabled no dialog box in case of a virus detection appears Real Time Protection reacts according to the settings you predefine in this section as primary and secondary action Copy file to quarantine before action If this option is enabled the Real Time Protection creates a backup copy before carrying out the requested primary or secondary action The backup copy is saved in quarantine It can be restored via the Quarantine manager if it is of informative va
40. efault If the option Dialers is enabled with a check mark in the configuration under Threat categories you receive a corresponding alert if a dialer is detected You can now simply delete the potentially unwanted 0190 0900 dialer However if it is a wanted dial up program you can declare it an exceptional file and this file is then no longer scanned in future Double Extension Files Executable files that hide their real file extension in a suspicious way This camouflage method is often used by malware Your Avira product recognizes Double Extension Files If the option Double Extension files is enabled with a check mark in the configuration under Threat categories you receive a corresponding alert if your Avira product detects such files Fraudulent software Also known as scareware or rogueware it is a fraudulent software that pretends that your computer is infected by viruses or malware This software looks deceptively similar to professional antivirus software but is meant to raise uncertainty or to scare the user Its purpose is to make the victims feel threatened of imminent unreal danger and to make them pay to eliminate it There are also cases when the victims are lead to believe they were attacked and they are instructed to carry out an action which in reality is the real attack Your Avira product detects scareware If the option Fraudulent software is enabled with a check mark in the configuration Threat categories
41. enabled only files with a specified extension are scanned All file types that may contain viruses and unwanted programs are preset The list can be edited manually via the File extensions button This option is enabled as the default setting and is recommended Note If this option is enabled and you have deleted all entries from the list with file extensions this is indicated with the text No file extensions under the File extensions button File extensions With the aid of this button a dialog box is opened in which all file extensions are displayed that are scanned in Use file extension list mode Default entries are set for the extensions but entries can be added or deleted Note Please note that the file extension list may vary from version to version Scan mode Avira Server Security User Manual Status 17 Dec 2012 46 R AV RA Reference Configuration options Here the time for scanning of a file is defined Scan when reading If this option is enabled the Real Time Protection scans the files before they are read or executed by the application or the operating system Scan when writing If this option is enabled the Real Time Protection scans a file when writing You can only access the file again after this process has been completed Scan when reading and writing If this option is enabled the Real Time Protection scans files before opening reading and executing and after writing This option is enab
42. engine or of the virus definition file could not be performed as a product update is necessary These alerts are sent irrespective of your email warning settings for the Update component 9 7 4 Email template In the Email template window you can configure the email notifications for the individual components to the enabled events You can insert text of up to a maximum of 128 characters in the subject line and up to a maximum of 1024 characters in the message field Avira Server Security User Manual Status 17 Dec 2012 75 R AV RA Reference Configuration options The following variables can be used in the email subject and email message Globally acceptable variables Variable Value Windows The email notifications component supports all environment Windows environment variables variables SSYSTEM IP IP address of the computer SFQDN Fully qualified domain name STIMESTAMPS Event time stamp Time and date format as per the language settings of the operating system SCOMPUTERNAMES NetBIOS computer name SUSERNAME Name of user accessing the component PRODUCTVERS Product version PRODUCTNAMES Product name SMODULENAME Name of the component sending the email SMODULEVERS Version of the component sending the email Avira Server Security User Manual Status 17 Dec 2012 76 CK AVIRA Specific component variables Reference Configuration option
43. erver you can enter the relevant information here Address Enter the computer name or IP address of the proxy server you want to use to connect to the web server Port Please enter the port number of the proxy server you want to use to connect to the web server Login name Enter a user name to log in on the proxy server Login password Enter the relevant password for logging in on the proxy server here For security reasons the actual characters you type in this space are replaced by asterisks Examples Address proxy domain com Port 8080 Address 192 168 1 100 Port 3128 9 5 General 9 5 1 Threat categories Selection of extended threat categories Your Avira product protects you against computer viruses In addition you can scan according to the following extended threat categories Adware Adware Spyware Applications Backdoor Clients Dialer Double Extension Files Avira Server Security User Manual Status 17 Dec 2012 63 R AV RA Reference Configuration options e Fraudulent software e Games e Jokes e Phishing e Programs that violate the private domain e Unusual runtime packers By clicking on the relevant box the selected type is enabled check mark set or disabled no check mark Select all If this option is enabled all types are enabled Default values This button restores the predefined default values Note If a type is disabled files recognized as being of the rel
44. es which differentiates them from viruses and worms Most of them have an interesting name SEX EXE or STARTME EXE with the intention to induce the user to start the Trojan Immediately after execution they become active and can for example format the hard disk A dropper is a special form of Trojan that drops viruses i e embeds viruses on the computer system Zombie A zombie PC is a computer that is infected with malware programs and that enables hackers to abuse computers via remote control for criminal purposes On command the affected PC starts denial of service DoS attacks for example or sends spam and phishing emails 7 2 Threat categories Adware Adware is software that presents banner ads or in pop up windows through a bar that appears on a computer screen These advertisements usually cannot be removed and are consequently always visible The connection data allow many conclusions on the usage behavior and are problematic in terms of data security Your Avira product detects Adware If the Adware option is enabled with a check mark in the configuration under Threat categories you receive a corresponding alert if your Avira product detects adware Avira Server Security User Manual Status 17 Dec 2012 29 R AV RA Viruses and more Adware Spyware Software that displays advertising or software that sends the user s personal data to a third party often without their knowledge or consent and for this reason
45. evant program type are no longer indicated No entry is made in the report file 9 5 2 Password You can restrict the access to servers you wish to protect in the Avira Server Security Console with a password The password of the server must always be entered when a connection is made to the server Connection to servers protected by a password is ended as soon as you close the Avira Server Security Console Password Enter password Enter your required password here For security reasons the actual characters you type in this space are replaced by asterisks The password can only have a maximum of 20 chars Once the password has been issued the program refuses access if an incorrect password is entered An empty box means No password Confirmation Confirm the password entered above by entering again here For security reasons the actual characters you type in this space are replaced by asterisks Note The password is case sensitive Avira Server Security User Manual Status 17 Dec 2012 64 R AV RA Reference Configuration options 9 5 3 WMI Support for Windows Management Instrumentation Windows Management Instrumentation is a basic Windows management technology that uses script and programming languages to allow read and write access both local and remote to settings on Windows systems Your Avira product supports WMI and provides data status information statistical data reports planned requests etc as
46. he Real Time Protection scan e C Program Files1 exe All processes for executable files located under the path C Program Files1 are excluded from the Real Time Protection scan Examples for files to be excluded e mdb All files with the extension mdb are excluded from the Real Time Protection scan e xils All files with a file extension beginning x s are excluded from the Real Time Protection scan e g files with the extensions x s and x sx e Cr Directory log All log files with the extension og located under the path C Directory are excluded from the Real Time Protection scan e Computer name Sharedl1 All files are excluded from the Real Time Protection scan accessed via a connection Computer name 1 Shared1 This is generally a connected network drive which accesses another computer with a shared folder via the computer name Computer namet and the shared name Shared1 e 1 0 0 0 Shared1 mdb All files with the extension mdb are excluded from the Real Time Protection scan accessed via a connection 7 0 0 0 Shared1 This is generally a connected network drive which accesses another computer with a shared folder via the IP address 1 0 0 0 and the shared name Sharea7 9 2 4 Products Products to be skipped by Real Time Protection In this display box you can select products which are excluded by the Realtime Protection scan All applications services or databases of the sele
47. he file is deleted This process is much faster than Overwrite and delete Ignore If this option is enabled access to the file is allowed and the file is left as it is Warning The affected file remains active on your workstation It may cause serious damage on your workstation Overwrite and delete If this option is enabled the Real Time Protection overwrites the file with a default pattern and then deletes it It cannot be restored Deny access If this option is enabled the Real Time Protection only enters the detection in the report file if the report function is enabled In addition the Real Time Protection writes an entry in the Event log if this option is enabled Warning If Real Time Protection is set to Scan when writing the affected file is not written Secondary action The option Secondary action can only be selected if the Repair option was selected under Primary action With this option it can now be decided what is to be done with the affected file if it cannot be repaired Rename If this option is enabled the Real Time Protection renames the file Direct access to these files e g with double click is therefore no longer possible Files can later be repaired and given their original names again Avira Server Security User Manual Status 17 Dec 2012 ST R AV RA Reference Configuration options Quarantine If this option is enabled the Real Time Protection moves the file to Quarantine The
48. he master server and supplies them to other servers This is useful if you want to update Avira Server Security on more than one computer on a network A download server on an intranet can be used to ensure the Avira Server Security is up to date on the protected servers using a minimum of resources To set up a functioning download server on an intranet you need a server that is compatible with the update structure of the Avira Server Security When a web server is used the HTTP protocol is used for the download When using a file server access to the update file is provided via the network The update is configured on the Avira Server Security Console Note You can use Avira Update Manager file server or web server in Windows as a web server or file server in the intranet Avira Internet Update Manager mirrors the download servers of Avira products including the Avira Server Security and can be obtained on the Internet from the Avira website http Awww avira com Avira Server Security User Manual Status 17 Dec 2012 25 R AV RA Viruses and more 7 Viruses and more Avira Server Security not only detects viruses and malware it can also protect you from other threats In this chapter you can find an overview of different kinds of malware and other threats describing their background behavior and the unpleasant surprises they have in store for you Related topics e Threat categories e Viruses and other malware 7 1
49. he update directory and URL of the web server that will first be requested to provide the update If this server cannot be reached the standard servers indicated will be used The format for the address of the web server is as follows http lt hostname or IP gt port update If you do not specify a port port 80 will be used Default server Enter the URL and update directory of the web servers from which the updates are to be downloaded Multiple entries are separated by commas The address format is http lt hostname or IP gt port update If you do not specify a port port 80 will be used By default the accessible Avira web servers are specified for updating You can however use your own web servers on the company intranet If a number of web servers are specified separate each one by a comma Default The button restores the predefined addresses 9 4 3 Proxy settings Proxy server Do not use a proxy server If this option is enabled your connection to the web server is not established via a proxy server Avira Server Security User Manual Status 17 Dec 2012 62 R AV RA Reference Configuration options Warning If you are using a proxy server which requires authentication enter all the required data under the option Use this proxy server The Use proxy system settings option can only be used for proxy servers without authentication Use this proxy server If your web server connection is set up via a proxy s
50. ieasaveleaniaes 36 9 1 1 Action on detection sisssiresssricissessiusesresestissrrsserssesisiasiusrnsestetas anata e iiao ris ies eiiie saeka aas eeki eaei iiaea k osi 39 9 1 2 F rtheractionssisssonasnnnun n a a a aa aa aeaa NEA 41 9 1 3 TANE NAE e A E EAE EE EEE 41 9 1 4 EGE TICI NS cs ssosssesaseoootaeiosnavexenndbungsseoavasosnpstaeisupiunvonsd uagendorieyonepisiinneiseventdiioandoeibpunaslpeiauwevouasasiogutinal 43 9 1 5 m e10 AEI i OS EA E asesuiclesse ocx seuubabeasitentanersesiestoas 44 9 1 6 FLED CIN g EE EnA EE EET E E E A AEE E E E 45 9 2 Real Time ProtectiOM siissssrssssssessiisessieiososssesedosarososssoresssosuisias essasi oieoss oidis sardi oio soko sssi daint 45 9 2 1 PACTHONT CFU O 2112101110 A ERAAN E AEE EE E A ATT 48 9 2 2 F rther actions aos Snes santncnaaicenctcentealsic See SensaceshidaSeactousSuc nassau anat titana ER Eea oie eae eS aes Oie eE REESS ATENa 52 9 2 3 Ceao A A E E E E E E led E EE 52 9 2 4 PN NCS iosasecoss co ssostcessccacsceeestaxsscisacosagcssuntsdavadousneuseuhaeoradveasstanuaadaeecaneatteieotacsanest eerie 56 9 2 5 e10 VSS i esses cscs E E AE A nens eweneant bis tess ened soko oesveemsteanenes 56 9 2 6 AEL g Aee E A A E EE AS 57 9 3 Variables Real Time Protection and System Scanner exceptions essesssessesssssseesessse 59 9 3 1 Variables for Windows XP 32 Bit EngliSh uu esessessscessecseeessececessecnseessecuseessecnseesseeneneeseenees 59 Avira Server Security User Manual Status 17 Dec 2012
51. ings EJ Server2 T Server3 Note Please note that only the proprietary elements of the Avira Server Security Console are documented in this help For information on the MMC and on manual integration of a snap in please refer to the user manual or the online help of the operating system Starting and closing the Avira Server Security Console Start the Avira Server Security Console via the Avira Server Security user interface link in the Windows Start menu or under All programs You can also load the Avira Server Security Console directly in the MMC You will find the preconfigured Avira Server Security Console in the installation directory of the Avira Server Security Console To close the Avira Server Security Console you must close MMC Operation gt Navigate via the console structure in the left hand window of the MMC Avira Server Security User Manual Status 17 Dec 2012 18 R AV RA User interface and operation Navigation elements are also displayed as objects in the right hand detail window of the MMC Open these objects in the detail window by double clicking The Configuration is located under the node Settings Expand the node and click the module you would like to configure You can select various configuration sections in the detail window b Commands and actions are available via icons in the detail window and via context menus of the individual console nodes or of objects in the detail window
52. ith the most important data when a specific event occurs This option is disabled as the default setting Email messages for the following events No update necessary Your program is up to date If this option is enabled an email is sent if the Updater has successfully made a connection to the download server but there are no new files available on the server This means that your Avira product is up to date Edit The Edit button opens the Email template window in which you can configure the notification for a No update necessary event You have the option of inserting text for the subject line and body of the email You can use variables for this purpose See Email Template Update completed successfully New files have been installed If this option is enabled an email is sent for all updates performed This may be a product update or an update of the virus definition file or of the scanning engine Edit The Edit button opens the Email template window in which you can configure the notification for an Update successful new files installed event You have the option of inserting text for the subject line and body of the email You can use variables for this purpose See Email Template Avira Server Security User Manual Status 17 Dec 2012 74 R AV RA Reference Configuration options Update finished successfully A new product update is available If this option is enabled an email is only sent if an upda
53. jan or virus The result is that the system can now only access fake websites even if the correct web address is entered Phishing Phishing means angling for personal details of the Internet user Phishers generally send their victims apparently official letters such as emails that are intended to induce them to reveal confidential information to the culprits in good faith in particular user names and passwords or PINs and TANs of online banking accounts With the stolen access details the phishers can assume the identities of the victims and carry out transactions in their name What is clear is that banks and insurance companies never ask for credit card numbers PINs TANs or other access details by email SMS or telephone Polymorph viruses Polymorph viruses are the real masters of disguise They change their own programming codes and are therefore very hard to detect Program viruses A computer virus is a program that is capable of attaching itself to other programs after being executed and cause an infection Viruses multiply themselves unlike logic bombs and Trojans In contrast to a worm a virus always requires a program as host where the virus deposits its virulent code The program execution of the host itself is not changed as a rule Rootkits A rootkit is a collection of software tools that are installed after a computer system has been infiltrated to conceal logins of the infiltrator hide processes and record data
54. l heuristic in the form of Avira AHeAD technology which can also detect unknown new malware If this option is enabled you can define how aggressive this heuristic should be This option is enabled as the default setting Low detection level If this option is enabled slightly less unknown malware is detected the risk of false alerts is low in this case Medium detection level This option combines a strong detection level with a low risk of false alerts Medium is the default setting if you have selected the use of this heuristic High detection level If this option is enabled significantly more unknown malware is detected but there are also likely to be false positives 9 2 6 Report Real Time Protection includes an extensive logging function to provide the user or administrator with exact notes about the type and manner of a detection Reporting This group allows for the content of the report file to be determined Avira Server Security User Manual Status 17 Dec 2012 57 R AV RA Reference Configuration options Off If this option is enabled then Real Time Protection does not create a log It is recommended that you should turn off the logging function only in exceptional cases such as if you are executing trials with multiple viruses or unwanted programs Default If this option is enabled Real Time Protection records important information concerning detections alerts and errors in the report file
55. l settings Avira Server Security User Manual Status 17 Dec 2012 24 CK AVIRA j 6 Updates The effectiveness of anti virus software depends entirely on the scanning engine and the virus definitions being up to date For this reason regularly download updates for the Avira Server Security from our download servers To enable regular updates to be performed the Updater component is integrated in the Avira Server Security The Updater component updates the following program components e Virus definition file e Scan engine e Program files product update The Scheduler facility on the Avira server console allows you to create update jobs that will be executed by Avira Updater at the specified intervals Following the installation of Avira server an update job is created that will be executed by default at the following interval 60 minutes With every update order the status of the virus definition files and the scan engine is checked and updated if necessary product updates are performed in accordance with the configuration You can initiate a manual product update from the context menu of a server node on the Avira Server Security Console A restart of the system after an update is required only after a product update You can obtain updates via the following servers e directly from the Internet via a web server of Avira e via a web server or file server on an intranet which downloads the update files from the Internet as t
56. le by email from Avira The license file contains the license for all products that you have ordered in one order process You thereby accept the license terms License models You can use the many functions of Avira Server Security with the following license models e Evaluation version Complete range of functions 30 day license e Full version Licensing comprises a license for all platforms and depends on the number of users in the network who are to be protected by Avira Server Security For further information on the licensing versions and the optional support offers please go to our website http Awww avira com The delivery scope of a full version comprises e provision of Avira version to download from the Internet e four weeks installation support from date of purchase e newsletter service by email e update service via Internet Avira Server Security User Manual Status 17 Dec 2012 11 R AVI RA Installation and uninstallation 3 Installation and uninstallation 3 1 Installation Before installing Avira Server Security certain conditions must be met 4 A 4 Please ensure that the system requirements are met see System requirements and that the Windows Server used is running Ensure that you are logged in on the server as an administrator or as a user with administrator rights Ensure that an Internet connection or network connection to a download server exists for updating the Avira Server Sec
57. led as the default setting and is recommended Drives Monitor local drives When the option has been activated files of local drives such as HDUs CD and diskette drives MO and ZIP drives etc only are monitored This option is enabled as the default setting and is recommended Monitor network drives If this option is enabled files on network drives mapped drives such as server volumes peer drives etc are scanned Note In order not to reduce the performance of your computer too much the option Monitor network drives should only be enabled in exceptional cases Warning If this option is disabled the network drives are not monitored They are no longer protected against viruses or unwanted programs Note When files are executed on network drives they are scanned by the Real Time Protection irrespective of the setting for the Monitor network drives option In some cases files on network drives are scanned while being opened even though the Monitor network drives option is disabled Reason These files are accessed with Execute File rights If you want to exclude these files or even executed files on network drives from scanning by the Real Time Protection Avira Server Security User Manual Status 17 Dec 2012 47 R AV l RA Reference Configuration options enter the files in the list of file objects to be excluded see Real Time Protection gt Scan gt Exceptions Enable caching If this option is en
58. list of the exceptions has to be used e g Device HarddiskDmVolumes PhysicalDmVolumes BlockVolume1 If you use the mount point itself for example C DynDrive the dynamic drive will be scanned nonetheless You can determine the alias of the operating system to be used from the Real Time Protection report file The button opens a window in which you can select the file object to be excluded Add With this button you can add the file object entered in the input box to the display window Delete With this button you can delete a selected file object from the display window Please note the further information when specifying exceptions In order to also exclude objects when they are accessed with short DOS file names DOS name convention 8 3 the relevant short file name must also be entered in the list A file name that contains wildcards may not be terminated with a backslash For example C Program Files Application applic exe This entry is not valid and not treated as an exception Please note the following with regard to exceptions on connected network drives If you use the drive letter of the connected network drive the files and folders specified are NOT excluded from the Real Time Protection scan If the UNC path in the list of exceptions differs from the UNC path used to connect to the network drive IP address specification in the list of exceptions specification of computer name for connection to netw
59. ll conventional archive types including detection of nested archives and smart extension detection e Comprehensive filter functions and file caching to increase scanning speed e Multi threading capability simultaneous scanning of many files at high speed e Configurable reactions to a detection repair deletion moving to a quarantine directory blocking renaming and isolation of programs or files automatic removal of viruses and malware Avira Server Security User Manual Status 17 Dec 2012 9 R AV I RA Product information Quarantine manager infected files can be deleted in the quarantine directory or restored at their place of origin Integrated scheduler for planning one off or recurring jobs such as updates or scans Automatable updating via the Internet or network wide distribution without system interruption Comprehensive logging warning and messaging functions for the administrator sending of warnings in Windows networks and by email SMTP SMTP authentication possible Protection against modification of the program files as a result of intensive self test Extended terminal server support Rootkits protection not under Windows XP 64 bit Windows 2003 64 bit Windows Server 2003 64 bit Support for Windows Management Instrumentation 2 3 System requirements The Avira Server Security has the following requirements for successful use of the Avira Server Security service and the Avira Server Security Console
60. loaded the computer will usually start at some point to play a tune or display something unusual on the screen Examples of jokes are the washing machine in the disk drive DRAIN COM or the screen eater BUGSRES COM But beware All symptoms of joke programs may also originate from a virus or Trojan At the very least users will get quite a shock or be thrown into such a panic that they themselves may cause real damage Thanks to the extension of its scanning and identification routines your Avira product is able to detect joke programs and eliminate them as unwanted programs if required If the option Jokes is enabled with a check mark in the configuration under Threat categories a corresponding alert is issued if a joke program is detected Phishing Phishing also known as brand spoofing is a clever form of data theft aimed at customers or potential customers of Internet service providers banks online banking services registration authorities When submitting your email address on the Internet filling in online forms accessing newsgroups or websites your data can be stolen by Internet crawling spiders and then used without your permission to commit fraud or other crimes Your Avira product recognizes Phishing If the option Phishing is enabled with a check mark in the configuration under Threat categories you receive a corresponding alert if your Avira product detects such behavior Programs that violate the private domain
61. lue You can also send the backup copy to the Avira Malware Research Center Depending on the object more selection options are available in the Quarantine manager Primary action Primary action is the action performed when the Real Time Protection finds a virus or an unwanted program If the Repair option is selected but the affected file cannot be repaired the action selected under Secondary action is performed Note The Secondary action option can only be selected if the Repair setting was selected under Primary action Repair If this option is enabled the Real Time Protection repairs affected files automatically If the Real Time Protection cannot repair an affected file it carries out the action selected under Secondary action Note An automatic repair is recommended but means that the Real Time Protection modifies files on the workstation Avira Server Security User Manual Status 17 Dec 2012 50 R AV RA Reference Configuration options Rename If this option is enabled the Real Time Protection renames the file Direct access to these files e g with double click is therefore no longer possible Files can later be repaired and given their original names again Quarantine If this option is enabled the Real Time Protection moves the file to Quarantine The files in this directory can later be repaired or if necessary sent to the Avira Malware Research Center Delete If this option is enabled t
62. mail The Avira product can send alerts and messages via email to one or more recipients with certain events This is done with the Simple Message Transfer Protocol SMTP The messages can be triggered by various events The following components support email sending e Real Time Protection email alerts e System Scanner email alerts e Updater email alerts e Quarantine manager Sending suspicious files to the Avira Malware Research Center Note Please note that ESMTP is not supported In addition an encrypted transfer via TLS Transport Layer Security or SSL Secure Sockets Layer is currently not possible Email messages SMTP Server Enter the name of the host to be used here either its IP address or the direct host name The maximum possible length of the host name is 127 characters For example 192 168 1 100 or mail samplecompany com Port Enter the port to be used here Sender address In this input box enter the email address of the sender The maximum length of the sender s address is 127 characters Authentication Avira Server Security User Manual Status 17 Dec 2012 71 R AV RA Reference Configuration options Some mail servers expect a program to verify itself to the server log in before an email is sent Alerts can be transmitted with authentication to an SMTP server via email Use authentication If this option is enabled a user name and a password can be entered in the relevant
63. mally utilized during a System Scanner scan For performance reasons an optimized scan is only logged on standard level Note This option is only available on multi processor systems but is always displayed in the configuration and can be enabled If the managed server does not have more than one processor the System Scanner option is not used Avira Server Security User Manual Status 17 Dec 2012 37 R AV l RA Reference Configuration options Follow symbolic links If this option is enabled System Scanner performs a scan that follows all symbolic links in the scan profile or selected directory and scans the linked files for viruses and malware Note The option does not include any shortcuts but refers exclusively to symbolic links generated by mklink exe or Junction Points generated by junction exe that are transparent in the file system Note The rootkits scan is not available for Windows XP 64 bit Windows 2003 64 bit or Windows Server 2003 64 bit Note The rootkit scan is not performed remotely Scan Registry If this option is enabled the Registry is scanned for references to malware This option only changes the settings of profiles created by you Scan process Scanner priority With the on demand scan the System Scanner distinguishes between priority levels This is only effective if several processes are running simultaneously on the workstation The selection affects the scanning speed low Th
64. n Primary action Primary action is the action performed when the System Scanner finds a virus or an unwanted program If the option Repair is selected but the affected file cannot be repaired the action selected under Secondary action is performed Note The option Secondary action can only be selected if the setting Repair was selected under Primary action Repair If this option is enabled the System Scanner repairs affected files automatically If the System Scanner cannot repair an affected file it carries out the action selected under Secondary action Note An automatic repair is recommended but means that the System Scanner modifies files on the workstation Rename If this option is enabled the System Scanner renames the file Direct access to these files e g with double click is therefore no longer possible Files can later be repaired and given their original names again Quarantine If this option is enabled the System Scanner moves the file to the quarantine These files can later be repaired or if necessary sent to the Avira Malware Research Center Avira Server Security User Manual Status 17 Dec 2012 39 R AV RA Reference Configuration options Delete If this option is enabled the file is deleted This process is much faster than overwrite and delete Ignore If this option is enabled access to the file is allowed and the file is left as it is Warning The affected file rem
65. n all files involved as well as alerts and tips are included in the report file Note If you have to send us a report file at any time for troubleshooting please create this report file in this mode 9 2 Real Time Protection You will normally want to monitor your system constantly To this end use the Real Time Protection on access System Scanner You can thus scan all files that are copied or opened on the computer on the fly for viruses and unwanted programs Files Avira Server Security User Manual Status 17 Dec 2012 45 R AV RA Reference Configuration options The Real Time Protection can use a filter to scan only those files with a certain extension type All files If this option is enabled all files are scanned for viruses or unwanted programs irrespective of their content and their file extension Note If All files is enabled the File extensions button cannot be selected Use smart extensions If this option is enabled the selection of the files scanned for viruses or unwanted programs is automatically chosen by the program This means that the program decides whether the files are scanned or not based on their content This procedure is somewhat slower than Use file extension list but more secure since not only on the basis of the file extension is scanned Note lf Use smart extensions is enabled the File extensions button cannot be selected Use file extension list If this option is
66. n ee 71 9 7 1 Real Time Protection email Ale rts ccesesesssesssscsesssessssssesescsessssssssescsescscsessseseesesescsssssessssesesesesees 72 9 7 2 System Scanner email Al rts eeessescsccscssceccscesceccscesseceeeesseceseesseeesseeseseesessesesseeseeesseeseeesseeseeeeee 73 9 7 3 Upda t r email ISHS arcassiercseccsnlesUnanicewaeiewonmcnnnelnaaisnaiciamenaeln edamuuimaunaniaaine 74 9 7 4 ET FeAl LAST AUG e ASEE E E AA E E 75 Avira Server Security User Manual Status 17 Dec 2012 5 CG AVIRA ntroduto 1 Introduction Your Avira product protects your computer against viruses worms Trojans adware and spyware and other risks In this manual these are referred to as viruses or malware harmful software and unwanted programs The manual describes the program installation and operation For further options and information please visit our website http Awww avira com The Avira website lets you e access information on other Avira desktop programs e download the latest Avira desktop programs e download the latest product manuals in PDF format e download free support and repair tools e access our comprehensive knowledge database and FAQs for troubleshooting e access country specific support addresses Your Avira Team 1 1 Icons and emphases The following icons are used Icon Explanation designation a Placed before a condition which must be fulfilled prior to execution of an action gt Placed
67. n unwanted program in an archive the System Scanner must scan up to the recursion level in which the virus or the unwanted program is located Maximum recursion depth In order to enter the maximum recursion depth the option Limit recursion depth must be enabled You can either enter the requested recursion depth directly or by means of the right arrow key on the entry field The permitted values are 1 to 99 The standard value is 20 which is recommended Default values The button restores the pre defined values for scanning archives Archives In this display area you can set which archives the System Scanner should scan For this you must select the relevant entries Avira Server Security User Manual Status 17 Dec 2012 42 R AV RA Reference Configuration options 9 1 4 Exceptions File objects to be omitted for the System Scanner The list in this window contains files and paths that should not be included by the System Scanner in the scan for viruses or unwanted programs Please enter as few exceptions as possible here and really only files that for whatever reason should not be included in a normal scan We recommend that you always scan these files for viruses or unwanted programs before they are included in this list Note The entries in the list must not result in more than 6000 characters in total Warning These files are not included in a scan Note The files included in this list are recorded in the rep
68. nce Configuration options Note If you have selected Delete or Overwrite and delete as the primary or secondary action you should note the following In the case of heuristic hits the affected files are not deleted but are instead moved to quarantine 9 1 2 Further actions Launch program following detection After the on demand scan the System Scanner can open a file of your choice if at least one virus or unwanted program has been detected for example an email program so that you can inform other users or the administrator Note For security reasons it is only possible to start a program after a detection when a user is logged on the computer The file is then opened with the rights that apply to the logged on user If no user is logged on this option is not performed Program name In this input box you can enter the name and the relevant path of the program that the System Scanner should start after a detection This button opens a window in which you can select the desired program with the aid of the file selection dialog Arguments In this input box you can enter command line parameters for the program to be started if necessary Event log Use event log If this option is enabled an event report with the results of the scan is transferred to the Windows Event Log after a System Scanner scan has been completed The events can be called up in the Windows Event Viewer The option is disabled as the default setti
69. ncluded in the on access scan The Real Time Protection can ignore file accesses to these objects during the on access scan via the list of processes to be omitted This is useful for example with databases or backup solutions Avira Server Security User Manual Status 17 Dec 2012 52 R AV l RA Reference Configuration options Please note the following when specifying processes and file objects to be omitted The list is processed from top to bottom The longer the list is the more processor time is required for processing the list for each access Therefore keep the list as short as possible Processes to be omitted by the Real Time Protection All file accesses of processes in this list are excluded from monitoring by Real Time Protection Input box In this field enter the name of the process that is to be ignored by the real time scan No process is entered as the default setting The specified path and file name of the process should contain a maximum of 255 characters You can enter up to 128 processes The entries in the list must not result in more than 6000 characters in total When entering the process Unicode symbols are accepted You can therefore enter process or directory names containing special symbols Drive information must be entered as follows Drive letter The colon symbol is only used to specify drives When specifying the process you can use the wildcards any number of characters and
70. ng 9 1 3 Archives When scanning archives the System Scanner uses a recursive scan Archives in archives are also unpacked and scanned for viruses and unwanted programs The files are scanned decompressed and scanned again Avira Server Security User Manual Status 17 Dec 2012 41 R AV l RA Reference Configuration options Scan archives If this option is enabled the selected archives in the archive list are scanned This option is enabled as the default setting All archive types If this option is enabled all archive types in the archive list are selected and scanned Smart Extensions If this option is enabled the System Scanner detects whether a file is a packed file format archive even if the file extension differs from the usual extensions and scans the archive However every file must be opened for this which reduces the scanning speed Example If a zip archive has the file extension xyz the System Scanner also unpacks this archive and scans it This option is enabled as the default setting Note Only those archive types marked in the archive list are supported Limit recursion depth Unpacking and scanning recursive archives can require a great deal of computer time and resources If this option is enabled you limit the depth of the scan in multi packed archives to a certain number of packing levels maximum recursion depth This saves time and computer resources Note In order to find a virus or a
71. ntains the VMware Image scan profile which you can use to perform an offline scan of VMware images for viruses and unwanted programs Shell Extension This function generates an entry in the context menu of Windows Explorer that can be used to scan directories for viruses and unwanted programs e A target folder can be selected for the program files to be installed Performing installation Installing the Avira Server Security b Start the setup by double clicking the installation file that you have downloaded from the Internet or insert the program CD The installation wizard opens Follow the instructions of the installation wizard Complete the following installation steps Where appropriate install Microsoft Visual C 2008 Redistributable Kit if the kit has not already been installed Note Avira Server Security uses the runtime libraries of the Microsoft Visual C 2008 Redistributable Kit To use the Avira Server Security Microsoft Visual C 2008 Redistributable Kit must be installed Confirmation of license agreements Selection of the type of setup express installation or user defined installation Licensing of the Avira Server Security Load the license file or select a 30 day test license Installation of Avira Server Security service and or Avira Server Security Console If you have installed the Avira Server Security service a configuration wizard opens after the installation has been completed Y
72. o signal that a virus has been found during a scan by the Real Time Protection The acoustic alert is only emitted in Extended terminal server support action mode An alternative WAVE file can be selected as an acoustic alert Note The action mode for the Real Time Protection is set under the following heading Settings gt Real Time Protection gt Action on detection No warning When this option is activated there is no acoustic alert when a virus is detected by the Real Time Protection Use PC speakers only in interactive mode When this option is activated there is an acoustic alert with the default signal when a virus is detected by the Real Time Protection The acoustic alert is sounded on the PC s internal speaker Use the following WAVE file only in interactive mode If this option is enabled there is an acoustic alert with the selected WAV file when a virus is detected by the Real Time Protection The selected WAVE file is played over a connected external speaker WAVE file In this input box you can enter the name and the associated path of an audio file of your choice The program s default acoustic signal is entered as standard Avira Server Security User Manual Status 17 Dec 2012 70 R AV RA Reference Configuration options The button opens a window in which you can select the required file with the aid of the file explorer Test This button is used to test the selected WAVE file 9 7 E
73. of all created scanning and update jobs e Actions insert new jobs display job properties edit job delete job Reports Display reports of scans of on demand scan and updates e Actions display report display report file print report delete report Avira Server Security User Manual Status 17 Dec 2012 20 R AV RA User interface and operation Events e Display all events of the Avira Server Security service on the server to be protected e Actions display events export events delete events Settings e Configuration of the Avira Server Security service on the server to be protected e Configuration sections 4 2 System Scanner Configuration of on demand scan Realtime Protection Configuration of on access scan General Extended risk categories for on demand and on access scans password protection for the server on the Avira Server Security Console security alerts for outdated Avira servers directories used restriction of reports and of event log Update Download via web server or file server product updates configuration of connection to the download server Alerts Configuration of network alerts of the Real Time Protection and System Scanner Email Configuration of email alerts via SMTP from the Real Time Protection System Scanner Updater modules User interface Tray icon After installation of the Avira Server Security service the Avira Server Security tray icon is displayed on the prote
74. of the operating system or via the setup of your Avira product During uninstallation the Avira services are stopped all report files and infected files in quarantine are deleted During uninstallation you can specify that the directories with the report files and the quarantine are not deleted You will be asked to restart your computer gt Click Yes to confirm Your Avira product is uninstalled now 3 3 Installation and uninstallation on the network To simplify installation of Avira products on a network of multiple client computers for the system administrator your Avira product has a special procedure for the initial installation and the change installation For automatic installation the setup program works with the control file setup inf The setup program presetup exe is contained in the program s installation package Installation is started with a script or batch file and all necessary information is obtained from the control file The script commands therefore replace the usual manual inputs during installation Avira Server Security User Manual Status 17 Dec 2012 14 R AVI RA Installation and uninstallation Note Please note that a license file is obligatory for initial installation on the network Note Please note that an installation package for the Avira product is required for installation via a network An installation file for Internet based installation cannot be used Avira products can
75. ork drive the specified folders and files are NOT excluded by the Real Time Protection scan Locate the relevant UNC path in the Real Time Protection report file lt Computer name gt lt Enable gt OR lt IP address gt lt Enable gt You can locate the path Real Time Protection uses to scan for infected files in the Real Time Protection report file Indicate exactly the same path in the list of exceptions Proceed as follows Set the protocol function of the Real Time Protection to Complete in the configuration under Real Time Protection gt Report Now access the files folders mounted drives or connected network drives with the activated Real Time Protection You can now read the path to be used from the Real Time Protection report file If you are managing the Avira product in AMC you can use variables in the path details for process and file exceptions You can find a list of variables you can use under Variables Real Time Protection and Scanner Exceptions Avira Server Security User Manual Status 17 Dec 2012 55 R AV RA Reference Configuration options Examples for processes to be excluded e application exe The application exe process is excluded from the Real Time Protection scan irrespective of which hard disk drive it is located on and which directory it is in e C Program Files1 Application exe The process for the file application exe which is located under the path C Program Files1 is excluded from t
76. ort file Please check the report file from time to time for unscanned files as perhaps the reason you excluded a file here no longer exists In this case you should remove the name of this file from this list again Input box In this input box you can enter the name of the file object that is not included in the on demand scan No file object is entered as the default setting J The button opens a window in which you can select the required file or the required path When you have entered a file name with its complete path only this file is not scanned for infection If you have entered a file name without a path all files with this name irrespective of the path or drive are not scanned Add With this button you can add the file object entered in the input box to the display window Delete The button deletes a selected entry from the list This button is inactive if no entry is selected Avira Server Security User Manual Status 17 Dec 2012 43 R AV RA Reference Configuration options Note If you are managing the Avira program in AMC you can use variables in the path details for file exceptions You can find a list of variables you can use under Variables Real Time Protection und System Scanner Exceptions 9 1 5 Heuristic This configuration section contains the settings for the heuristic of the scan engine Avira products contain very powerful heuristics that can proactively uncover unknown malware i e
77. ou have the option of configuring the most important settings of the installed Avira Server Security service Defining AHeAD Advanced Heuristic Analysis and Detection technology settings The settings are defined for System Scanner and Real Time Protection Selection of extended threat categories By selecting other extended threat categories to be detected and reported by the Avira Server you can adapt the protective function of the Avira Server Security to meet your needs Selection of product exceptions Real Time Protection You can select software products to be exempt from monitoring by the Real Time Protection on access System Scanner In this way you can avoid any loss of performance that the Real Time Protection may cause Avira Server Security User Manual Status 17 Dec 2012 13 R AVI RA Installation and uninstallation Select email settings You can define the server settings for sending email Avira Server Securityuses SMPT to send emails send email alerts to the Avira Server Security administrator Note After installation your own system is automatically added by the Avira Server Security Console Local Host 127 0 0 1 as a server to be protected even if no Avira Server Security service is installed Note If you want to add or remove program components of the current Avira Server Security installation use the Avira Server Security setup 3 2 Uninstallation Carry out uninstallation via the Control Panel
78. premium rate number whose scale of charges can vary widely The marketing of online content via your telephone bill is legal and can be of advantage to the user Genuine dialers leave no room for doubt that they are used deliberately and intentionally by the user They are only installed on the user s computer subject to the user s consent which must be given via a completely unambiguous and clearly visible labeling or request The dial up process of genuine dialers is clearly displayed Moreover genuine dialers tell you the incurred costs exactly and unmistakably Unfortunately there are also dialers which install themselves on computers unnoticed by dubious means or even with deceptive intent For example they replace the Internet user s default data communication link to the ISP Internet Service Provider and dial a cost incurring and often horrendously expensive 0190 0900 number every time a connection is made The affected user will probably not notice until his next phone bill that an unwanted Avira Server Security User Manual Status 17 Dec 2012 30 R AV RA Viruses and more 0190 0900 dialer program on his computer has dialed a premium rate number with every connection resulting in dramatically increased costs We recommend that you ask your telephone provider to block this number range directly for immediate protection against undesired dialers 0190 0900 dialers Your Avira product can detect the familiar dialers by d
79. ptions Limit number to max n piece When this option is enabled the maximum number of reports can be limited to a specific amount Values between 1 and 300 are permissible If the specified number is exceeded then the oldest report at that time is deleted Delete all reports older than n day s If this option is enabled reports are automatically deleted after a specific number of days Permissible values are 1 to 90 days This option is enabled as the default setting with a value of 30 days No limit If this option is enabled the number of reports is not restricted 9 5 6 Directories Temporary path Use default system settings If this option is enabled the settings of the system are used for handling temporary files Use following directory If this option is enabled the path displayed in the input box is used Input box In this input box enter the path where the program will store its temporary files The button opens a window in which you can select the required temporary path Default The button restores the pre defined directory for the temporary path Report directory Input box This input box contains the absolute path to the report directory The button opens a window in which you can select the required directory Default The button restores the pre defined path to the report directory Quarantine directory Avira Server Security User Manual Status 17 Dec 2012 66 R AV RA Reference Configura
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81. rocess entered in the input box to the display window Delete With this button you can delete a selected process from the display window File objects to be omitted by the Real Time Protection All file accesses to objects in this list are excluded from monitoring by the Real Time Protection Input box In this box you can enter the name of the file object that is not included in the on access scan No file object is entered as the default setting The entries in the list must have no more than 6000 characters in total When specifying file objects to be omitted you can use the wildcards any number of characters and a single character Individual file extensions can also be excluded including wildcards C Directory mdb mdb md SS C Directory log Directory names must end with a backslash If a directory is excluded all its sub directories are automatically also excluded For each drive you can specify a maximum of 20 exceptions by entering the complete path starting with the drive letter For example C Program Files Application Name log The maximum number of exceptions without a complete path is 64 For example log computerl C directoryl Avira Server Security User Manual Status 17 Dec 2012 54 R AV RA Reference Configuration options In case of dynamic drives that are mounted as a directory on another drive the alias of the operating system for the integrated drive in the
82. s Variable Value Component emails SENGINEVERS Version of scan engine used Realtime Protection System Scanner SVDFVERS Version of virus definition file Realtime used Protection System Scanner SOURCE Fully qualified file name Real Time Protection SVIRUSNAME Name of the virus or unwanted Realtime program Protection SACTIONS Action performed after the Realtime detection Protection SMACADDR MAC adaress of the first Realtime registered network card Protection SUPDFILESLISTS List of updated files Updater SUPDATETY PES Update type Update of scan Updater engine and virus definition file or product update with update of scan engine and virus definition file SUPDATEURL URL of download server used for Updater update SUPDATE ERROR Update error in words Updater Avira Server Security User Manual Status 17 Dec 2012 77 CG AVIRA Reference Configuration options SDIRCOUNTS Number of scanned directories System Scanner SFILECOUNTS Number of files scanned System Scanner SMALWARECOUNTS Number of viruses or unwanted System programs detected Scanner SREPAIREDCOUNTS Number of infected files repaired System Scanner SRENAMEDCOUNTS Number of infected files renamed System Scanner SDELETEDCOUNT S Number of infected files deleted System Scanner SWIPECOUNTS Number of infected files System overwritten and deleted Scanner SMOVEDCOUN
83. s the advantage that the restart is not performed while users are working at their computers Updates to the virus definition file and scan engine are performed independently of this setting The conditions for this option are complete configuration of the update and an open connection to a download server Notify user if product updates are available If this option is enabled you will only be notified when new product updates become available Updates to the virus definition file and scan engine are performed independently of this setting The conditions for this option are complete configuration Avira Server Security User Manual Status 17 Dec 2012 61 R AV RA Reference Configuration options of the update and an open connection to a download server You will be notified in the Avira Server Security Console and by email if email notification has been configured Notify once again after n day s If the product update was not installed after the initial notification enter in this box the number of days that are to elapse before you are again notified that product updates are available Warning An update of the virus definition file and of the search engine is performed during every update process independent of the settings for the product update see Chapter Updates 9 4 2 Web server The update can be performed directly via a web server on the Internet or the intranet Download Priority server In this field enter t
84. sccsscsssocssssssse Z4 6 Updates sic ssssdiuniinsiewecocssccescunsncescsdswsranesiewiieesswetsans redec s sesisss ia O 7 Viruses and more SOCHOHOSHSSHSSHSSSSHSHSHSSHSSHSSHSSSHSHSHSSHSSSSHSSSHSHSHSSHSSSSHSSHSHHSHSHHHSHSHSHOSSHOSEEEEE 26 7 1 Viruses and other malware 2 2 ceecsssscccccccccsssssssscccccccccsssssssccccccccccsscssssccccccccssscssssscesees 26 7 2 Threat categories seseeseeseeseecsssescsscesesccecsscsscsscsscesesceecescsscsscsseesesceecescsscssesseesescsecescssesse 29 8 Info and Service ss essecseecsoccsoccooscooccsccsocsoccsocssossossosssesssossossossssos Oo 8 1 ContactaddreSS sisssssssisssicsssssssosseascaniooosonosioisscsiaoiusou seasta sasani dooson p ssiise ideano si isatsean 34 8 2 Technical SUPpOrt eseeesesssesseesesesesssessessesssesscessceseesseesoesscesossseesoesseeseessesseessessossseesoessessesese 34 8 3 SUSPICIOUS Mle eraics saetacttacctassenenansticviaws rscetnuediselavsaninsamntduciaancleataneciestansnieriaie tie oa esia oaeiai 35 8 4 Reporting false positiveS sseessessessoesseeseesccescesccessesccescescsessesceesoesceeseesceeseesseessessseseesesese 35 8 5 Your feedback for more security sessssssesssessessoesscsseesscesessseeseesseeseesseeseessesseessesssessessesese 35 9 Reference Configuration options cccccccccsccsccccccccccccccccscscccsees 36 9 1 System SCANS ca eesisscseccvsetscediaciinctetessantideatesesdcauschadectecavdetiaeandsbiastudsecictuaeadeuidect
85. stallation 2 Management on the Avira Server Security Console gt Add server Add all servers on the Avira Server Security Console that you want to manage on the Avira Server Security Console See Chapter Avira Server Security Console Carry out the following steps for every server added gt Configuration Configure the Avira Server Security service on the server to be protected Assign a password for the server on the Avira Server Security Console See Chapters Settings and Settings gt General gt Password gt Carry out update and system scan First carry out an update For this create an update job in the Scheduler Select Immediately as the start time Carry out a complete system scan For this create a scan job in the Scheduler For the scan job select Local hard disks as the profile Avira Server Security User Manual Status 17 Dec 2012 22 CK AVIRA and Immediately as the start time See Chapter Scheduler User interface and operation gt Define scans and update jobs Define scans and update jobs To configure Scanner scans first create where appropriate user defined profiles under Scheduler In the next step you can create the scans and update jobs under Scheduler See Chapters Scan and Scheduler Avira Server Security User Manual Status 17 Dec 2012 23 R AV RA System Scanner 5 System Scanner With the Scanner component you can carry out targeted scans on demand scans for vir
86. te of the scanning engine or virus definition file was performed without a product update but a product update is available Edit The Edit button opens the Email template window in which you can configure the notification for an Update successful product update available event You have the option of inserting text for the subject line and body of the email You can use variables for this purpose see Email Template Update failed If this option is enabled an email is sent if the update has failed due to an error Edit The Edit button opens the Email template window in which you can configure the notification for an Update failed event You have the option of inserting text for the subject line and body of the email You can use variables for this purpose See Email Template Add report file as attachment If this option is enabled the current report file of the Updater component is added to the email as an attachment when sending Updater notifications Recipient s Enter the email address es of the recipient s in this box The individual addresses are separated by commas The maximum length of all addresses together i e the total character string is 260 characters Note Alerts are always sent by email for the following events if an SMTP server anda recipient address have been configured for Updater notifications A product update is required for every further update of the program An update of the scanning
87. tion options Input box This box contains the path to the quarantine directory The button opens a window in which you can select the required directory Default The button restores the predefined path to the quarantine directory 9 6 Alerts You can send individually configurable alerts from the System Scanner or from the Realtime Protection to any workstations in your network Note An alert is always sent to computers not to a certain user Warning This functionality is no longer supported by the following operating systems Windows Server 2008 and higher Windows Vista and higher Send message to The list in this window shows names of computers that receive a message when a virus or unwanted program is found Note A computer can always be entered only once in this list Insert With this button you can add a further computer A window is opened in which you can enter the names of new computers A computer name can be a maximum of 15 characters long J The button opens a window in which you can alternatively select a computer directly from your computer environment Delete With this button you can delete the currently selected entry from the list Avira Server Security User Manual Status 17 Dec 2012 67 CK AVIRA 9 6 1 Real Time Protection network alerts Network alerts If this option is enabled network alerts are sent This option is disabled as the default setting Note To be abl
88. trict the scan to a maximum archive size to be unpacked The standard value of 1000 KB is recommended 9 2 1 Action on detection You can define the actions to be performed by Real Time Protection when a virus or unwanted program is detected Options available in expert mode only Avira Server Security User Manual Status 17 Dec 2012 48 R AV RA Reference Configuration options Enhanced Terminal Server support If this option is enabled a dialog box appears if a virus or unwanted program is detected during the on access scan in which you can choose what is to be done with the concerning file Permitted actions In this display box you can specify the virus management actions that should be available as further actions in the dialog box You must activate the corresponding options for this Repair Real Time Protection repairs the infected file if possible Rename Real Time Protection renames the file Direct access to these files e g with double click is therefore no longer possible The file can be repaired at a later time and renamed again Quarantine Real Time Protection moves the file to Quarantine The file can be recovered from Quarantine manager if it has an informative value or if necessary sent to the Avira Malware Research Center Depending on the file further options are available in the Quarantine manager Delete The file will be deleted This process is much faster than Overwrite and delete s
89. trol Center under Help gt About Avira Server Security 8 2 Technical support Avira support provides reliable assistance in answering your questions or solving a technical problem All necessary information on our comprehensive support service can be obtained from our website http www avira de en support So that we can provide you with fast reliable help you should have the following information ready e License information You can find this information in the program interface under the menu item Help gt About Avira Server Security gt License information See License information e Version information You can find this information in the program interface under the menu item Help gt About Avira Server Security gt Version information See Version information e Operating system version and any Service Packs installed e Installed software packages e g anti virus software of other vendors e Exact messages of the program or of the report file Avira Server Security User Manual Status 17 Dec 2012 34 CK AVIRA rae 8 3 Suspicious file Suspect files or viruses that may not yet be detected or removed by our products can be sent to us We provide you with several ways of doing this e Identify the file in the quarantine manager of the Avira Server Security Console and select the item Send file via the context menu or the corresponding button e Send the required file packed WinZIP PKZip Arj etc in th
90. up exe remsilent unsetuplog c logfiles unsetup log gt Start the uninstallation with the parameters inf and AVUNINSTALL or integrate the parameters into the login script of the server 3 3 3 Command line parameters for the setup program Use the following parameters for installation and uninstallation e INF lt Script name with path gt The setup program starts with the script mentioned and retrieves all parameters required Installation PRESETUP EXE INF e disks setup inf Uninstallation PRESETUP EXE INF e disks setup inf AVUNINSTALL e SILENT The setup script runs down completely without user interaction 3 3 4 Parameters of the file setup inf In the control file setup inf you can set the following parameters in the DATA field for the automatic installation of the Avira product The sequence of the parameters is unimportant If a parameter setting is missing or wrong the setup routine is aborted and an error message is displayed e iInstallPath Destination path in which the Avira Server Security is installed It has to be included to the script The environment variable cannot be used Example InstallPath PROGRAMFILES Avira AntiVir Server e LicenseFile lt Path and file name of the license file gt Avira Server Security is installed with the license If you enter the file name only the license file will be searched in the source folder of the setup only Example LicenseFile A hbedv key
91. urity If you use a fileserver you may require a user name and a password for server login When installing the full version ensure that a valid license file hbedv key exists and is stored in a local directory on the server When installing the service Avira Server Security If you want to connect remotely to the protected server with the Avira Server Security Console ensure that the following ports are opened 139 NetBIOS SSN 137 NetBIOS NS 138 NetBIOS DGM Note When installing on a server operating system the Real Time Protection and the files protection are not available 3 1 1 Installation types During installation you can select a setup type in the installation wizard Express Avira Server Security is installed together with the Avira Server Security service the Avira Server Security Console and all recommended program components No destination folder can be selected for the program files to be installed User defined You can select whether you want to install the Avira Server Security service and or the Avira Server Security Console You have the option to select and install additional functions for the Avira Server Security service Avira Rootkits Protection This function contains the rootkit scan profile which you can use to look for hidden malware Avira Server Security User Manual Status 17 Dec 2012 12 R AVI RA Installation and uninstallation VMware Offline System Scanner This function co
92. uses and unwanted programs The following options are available for scanning for infected files Scan in Scheduler remote and local The Scheduler gives you the option to schedule the times at which scan jobs are to be executed on the protected server Scan via Profile remote and local Profiles enable you to initiate defined and configured scan profiles on the protected server Shell Extension Scan from the context menu in Windows Explorer local only You have the option to use the Scan selected files with Avira entry in the context menu of a directory to scan that directory for viruses and unwanted programs The Shell Extension function is an additional component that is only available if it was selected during the user defined installation Scanning of own documents using the context menu of the tray icon local only You can initiate a scan for viruses and unwanted programs in the Windows My files user directory of the protected server by choosing the My Documents entry in the tray icon context menu Special processes are required when scanning for rootkits boot sector viruses and when scanning active processes The following options are available Scan for rootkits via the scan profile Scan for Rootkits and active malware Scan active processes via the scan profile Active processes Scan for boot sector viruses in all scan profiles by activating the corresponding options under Settings gt System Scanner gt Scan Additiona
93. vel This option combines a strong detection level with a low risk of false alerts Medium is the default setting if you have selected the use of this heuristic High detection level If this option is enabled significantly more unknown malware is detected but there are also likely to be false positives Avira Server Security User Manual Status 17 Dec 2012 44 R AV RA Reference Configuration options 9 1 6 Report The System Scanner has a comprehensive reporting function You thus obtain precise information on the results of an on demand scan The report file contains all entries of the system as well as alerts and messages of the on demand scan Note To be able to establish what actions the System Scanner has performed when viruses or unwanted programs have been detected you should activate the report file in the expert mode configuration Reporting Off If this option is enabled the System Scanner does not report the actions and results of the on demand scan Default When this option is activated the System Scanner logs the path and names of the concerning files In addition the configuration for the current scan version information and information on the licensee is written in the report file Extended When this option is activated the System Scanner logs alerts and tips in addition to the default information Complete When this option is activated the System Scanner also logs all scanned files In additio
94. well as events and methods stopping and starting processes via an interface WMI gives you the option of downloading operating data from the program and controlling the program You can request a complete reference guide to the WMI interface from the manufacturer The reference file is available in PDF format when you sign a confidentiality agreement Enable WMI support When this option is enabled you can download operating data from the program via WMI Allow services to be enabled disabled When this option is enabled you can enable and disable program services via WMI 9 5 4 Events Limit size of event database Limit size to max n entries If this option is enabled the maximum number of events listed in the event database can be limited to a certain size possible values 100 to 10000 entries If the number of entered entries is exceeded the oldest entries are deleted Delete all events older than n day s If this option is enabled events listed in the event database are deleted after a certain period of time possible values 1 to 90 days This option is enabled as the default setting with a value of 30 days No limit When this option has been activated the size of the event database is not limited However a maximum of 20 000 entries are displayed in the program interface under Events 9 5 5 Reports Limit reports Avira Server Security User Manual Status 17 Dec 2012 65 R AV RA Reference Configuration o
95. ypot is a service program or server installed in a network Its function is to monitor a network and log attacks This service is unknown to the legitimate user because of this reason he is never addressed If an attacker examines a network for the weak points and uses the services which are offered by a honeypot it is logged and an alert is triggered Macro viruses Macro viruses are small programs that are written in the macro language of an application e g WordBasic under WinWord 6 0 and that can normally only spread within documents of this application Because of this they are also called document viruses In order to be active they need that the corresponding applications are activated and that one of the infected macros has been executed Unlike normal viruses macro viruses consequently do not attack executable files but they do attack the documents of the corresponding host application Avira Server Security User Manual Status 17 Dec 2012 27 R AV RA Viruses and more Pharming Pharming is a manipulation of the host file of web browsers to divert enquiries to spoofed websites This is a further development of classic phishing Pharming fraudsters operate their own large server farms on which fake websites are stored Pharming has established itself as an umbrella term for various types of DNS attacks In the case of a manipulation of the host file a specific manipulation of a system is carried out with the aid of a Tro

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