Service Manual PIXXO A/B Coupon Printer
Contents
1. 28 HENGSTLER 2688180 1e doc 18 2 Consumables Description Paper Paper Paper 18 3 Accessories Description Data cable Power supply cable Page 28 of 28 Part number 3 810 845 60 3 810 846 82 5 3 810847 114 Part number Z1 688 320 Z1 688 253 Requirement per installed device Requirement per installed device Modification no 080799 File 2688180T_ 1e doc Hengstler s Sales Partners in Germany for Printers Counters amp Sensors Please contact us if you would like to be put in touch with our Sales Partner in your area HENGSTLER GmbH PO Box 1151 D 78550 Aldingen Germany Telephone 49 0 7424 890 Fax 49 0 74 24 89210 e mail info hengstler de2. EE 2 Bos PRR ACE eE SA AE EEE A AE AE E DEE EE A EE 4 ET TEE 5 6 1 Electro magnetic Compatibility ENEE ENNEN 6 7 Additional Information DEEN 7 7 1 GOSS a EE 8 SB Version DESCPTION i vessiisssicdsitintsuasiesnscdas cateuaisnnaccstteatssuaiawiiansd canuusiiomeddandendieuneenccununsinuiee 9 8 1 PIXXO Device Description E 9 8 1 1 PIXXO A Construction cc ccccecccsessescssessescssescsscsssscsecsesecaesscnssaesecaessesecaesssnscaesesaeseesesacseesessesesseseeseaeaeeaesseeses 9 8 1 2 PIX XO RODEN ee EE 10 8 1 3 PIX XO A B Construction cccccccscssescsscsssscssescscsssscsecsssscsesecsessesesseseesscaesssseseesesacseesessesesacseesesscseesesecsesaeseees 11 C Rei EE 12 MO EVES VAY aaa a E tents tease taneaudi E A 12 11 Installation amp Mounting Description ssssssenenenenunennnnununununununununununununnnunnnnnnnnn nna 12 EIE Mechanical Fixings era Geceacecesec E AE ele LEI AR geb ode eosdveeravennseees 11 3 Electrical Connections TD MAIC MANGE arara amaaan a cciictscenseduscawitenistectunccecieinsenancasscushteotenestunasevictetuvactunctene 13 VQ CUS E 13 12 2 Print MECHANISM A eee csesccsessescesescssessescssesessessesescescssessescsscssecsscsssecascscsessssecsecsssecaesecnesaesecseseesscaeseesecaeseeaecaeeees 13 123 Papert load EE 13 dE ESCMSOTS 5 EE E Ee e 13 Se gt IT EE 13 TBA get 14 13 2 At Service Centre serre e eee eege EES Ee 14 13 3 At Manufacturer 22 tac us cit a ec eit ee EE ec 14 Page 2
3. This Service manual covers topics which are relevant to service personnel PIXXO A Software Manual SWH 2 688 181_ 565 PIXXO B Software Manual SWH 2 688 181_ 586 Installation Manual 2 688 179 Data Protocol Manual 2 688 259 A This symbol identifies text which gives important advice relating to the correct and safe operation of the unit Page 4 of 28 Modification no 080799 2688180_1e doc HENGSTLER 6 Safety Advice A e The PIXXO Voucher Printer is a quality product manufactured according to recognised technology standards It left the factory in a condition compliant with all safety regulation e In order to maintain this condition and to guarantee operation without danger to the User the advice and warnings contained in this handbook must be followed e This unit has been built and tested according to EN 60950 relating to the safety of IT equipment It has Protection Class Ill e The installation and assembly of electrical devices should only be undertaken by a qualified electrician e This unit should only be used once it has been built in e When building equipment in it must be guaranteed that the device requirements set for the fixture by the corresponding device safety norms are not in any way negatively influenced leading to a reduction of the equipment safety levels e Before switching the unit on it must be guaranteed that the operating and control voltages connected do not exceed the values stated in
4. be set as a factor of the remaining paper length Paper weekend sensor Impulse time unit can be set as a factor of the remaining paper length These signals are created through a fork type light beam and a slotted disc which is mechanically connected to the paper dispenser roller Paper route sensor Reflex light beam between print head and cutter 16 8 2 Paper Dispenser Roll diameter max 230 mm at 78g m paper weight Core diameter Light gap 50 mm Paper weight 60 120 g m Paper thickness 0 07 0 13 mm Paper width 60 mm 2 0 5mm 82 5 mm 3 Lt 0 5 mm 114 mm 4 0 5 mm Page 22 of 28 Modification no 080799 2688180_1e doc HENGSTLER 16 9 Power Supply Power supply 24 V 5 Unom 24 VDC Power consumption Typically approx 85 VA at Uom Short term max 240 VA Standby approx 5 VA With print head and connector connected TSP prase note 4 AT fuse to be connected 16 10 Standards Noise Emission acc EN 50022 Class A This printer is Class A device The device can cause radio interference in a domestic situation If this occurs the user can be required to carry out appropriate counter measures at his expense 16 10 1 Noise Immunity acc EN 500082 1 The following conditions must be met e Power supply cable must have a maximum length of 3 metres e A power unit equipped with a power filter must be used 16 10 2 EMC Test Environment e Built in in a 19 ratiopac housing 6HE or 84TE from
5. mm paper width Overall depth Width Height See measurements sheet Weight without paper Type A 6 6 kg Weight without paper Type b 8 6 kg Type A B with 114 mm paper width Overall depth Width Height See measurements sheet Weight without paper Type A 7 6 kg Weight without paper Type b 9 6 kg 16 15 Build in Position A In the standard configuration the printer must be built in horizontally 16 16 Earthing A The printer housing must be earthed Modification no 080799 Page 25 of 28 HENGSTLER 2688180 1e doc 17 Further Documentation PIXXO Type A Measurements sheet PIXXO Type B Measurements sheet Installation manual PIXXO A Software manual PIXXO B Software manual Data protocol manual System documentation Page 26 of 28 0 688 800 0 688 803 2 688 179 2 688 181_565 2 688 181_586 2 688 259 0 688 969 Modification no 080799 2688180_1e doc HENGSTLER 18 Replacement Parts amp Accessories 18 1 Replacement Parts 18 1 1 Wear amp Tear Parts Description Part number Requirement per installed device Paper spindle E1 688 313 60 1 Print mechanism E3 537 208 60 0 5 Cutter E1 685 309 60 0 2 Paper spindle E1 688 314 82 5 1 Print mechanism E3 537 206 82 5 0 5 Cutter E1 685 304 82 5 0 2 Paper spindle E1 688 315 114 1 Print mechanism E3 537 211 114 0 5 Cutter E1 685 305 114 0 2 Controller with bi directional E1 688 319 0 2 Centronics interface Modification no 080799 Page 27 of
6. the Schroff company e Screened data cable e Power supply hinged ferrite used on the cabling within the 19 housing W rth no 742 710 1 Hengstler no 3 533 140 Modification no 080799 Page 23 of 28 HENGSTLER 2688180 1e doc 16 11 Emulations PIXXO A Software manual SWH 2 688 256_565 or PIXXO B Software manual SWH 2 688 256_xxx 16 12 Thermal Head Control 16 12 1 Thermal Head Current Time The thermal print head temperature monitoring is carried out by a sensor in the thermal head The current supplied is continuously controlled in relation to the thermal head temperature ensuring a consistent print and avoiding overheat he heat element tolerances can be compensated in three steps 16 12 2 Head Temperature Monitoring The maximum temperature monitoring is carried out by the controller firmware by measuring the PWM signal If the temperature exceeds 90 C the printer goes in error mode For error descriptions please refer to the Errors and Disturbances Chapter 16 13 Paper Specification Problem free printer operation can be guaranteed if you use paper from the following manufacturers Manufacturer Paper description K hler KT78 and KT78 TC Stora KT 7051 Page 24 of 28 Modification no 080799 2688180_1e doc HENGSTLER 16 14 Dimensions Type A B with 60 mm paper width Overall depth Width Height See measurements sheet Weight without paper Type A 5 6 kg Weight without paper Type b 7 6 kg Type A B with 82 5
7. the technical data specifications e Control and data lines must only be connected using SELV separated extra low voltage system circuits or circuits with power limitation which meet the requirements of EN 60950 e The power plug connecting to the external power supply must be protected by external fusing The corresponding socket must be installed with easy access close to the unit Modification no 080799 Page 5 of 28 HENGSTLER 2688180 1e doc A If you suspect that the device cannot be operated without danger it must be switched off and put in a condition such that operation cannot accidentally be resumed This may be the case if e damage to the unit is visible e the unit has been stored for a long time in unsuitable conditions e the unit has been subject to extreme transport demands If as the result of equipment failure or error there could be a danger of personal accident or damage to property this must be avoided through additional safety measures such as the installation of a position switch or a guard or barrier 6 1 Electro magnetic Compatibility The unit is deigned for use in domestic commercial or industrial applications Page 6 of 28 Modification no 080799 2688180_1e doc HENGSTLER 7 Additional Information JE Delivery Please check that the delivery is complete by reference to the accompanying delivery documentation Unpacking Having unpacked the equipment please check that there has bee
8. 625 mm 100 mm sec max 80 mm at 640 dots max 82 5mm Reflex light beam 24 VDC 5 VDC Non impact parallel Thermal sensitive 0 125 mm 0 125 mm max 800 Dot lines sec 100 mm sec at 50 print ratio 8 dot mm horizontal and vertical Bipolar controlled step motor to drive a friction roller 0 0625 mm 100 mm sec max 104 mm at 832 dots max 114mm Reflex light beam 24 VDC Page 19 of 28 HENGSTLER 2688180 1e doc Logic 5 VDC Page 20 of 28 Modification no 080799 16 6 Controller 16 6 1 Hardware Micro controller Code Flash RAM Interface 1 Interface 2 Keyboard Display Power control Print head temperature monitoring Print head controls Data input buffer Power supply I O expansion 16 6 2 Software Emulation 16 7 Cutter Paper feed width Cutting power Drive Power supply Modification no 080799 2688180_1e doc HENGSTLER H8 3003H 1 16 Mbit AMD 5 Volt Flash 128 kb x 16SRAM V24 RS232 Centronics parallel 3 keys can be connected 3 LED s 1 buzzer can be connected Bipolar step motor and DC cutter motor A D switcher Load head power head measure head 64 Kbytes 24 VDC internal 5 VDC 8 Bit Graphic Device Interface 60 90 120 mm max 120g m paper weight Integrated DC motor 24 VDC Page 21 of 28 HENGSTLER 2688180 1e doc 16 8 Paper Route Monitoring amp Paper Dispenser 16 8 1 Paper Route Monitoring Paper end pending sensor Impulse time unit can
9. HENGSTLER Service Manual PIXXO A B Coupon Printer 2 688 180 File 2688180T_ 1e doc Copyright HENGSTLER The HENGSTLER Company claims copyright protection for this documentation No part of this documentation may be modified extended reproduced or passed on to a third party without the express written permission of HENGSTLER HENGSTLER GmbH PO Box 1151 D 78550 Aldingen Germany Telephone 49 0 7424 890 Fax 49 0 74 24 89210 e mail info hengstler de Homepage http Awww hengstler de Modification number 080799 We reserve the right to make technical modifications to our products as part of our ongoing policy of Continuous Improvement 1 Modifications Listing Modification number 080799 2 Document History 2 1 Previous Versions 02 05 96 First release 15 09 97 20 01 98 08 12 98 2 2 Modifications Version 150997 Error corrections Version 200198 Reworked for Word 6 0 Safety Advice Version 081298 Standards norms extended A4 format Version 080799 Error corrections 3 Bibliography System Description 0 688 969 Modification no 080799 2688180 1edoc HENGSTLER Page 1 of 28 HENGSTLER 2688180 1e doc 4 Contents 1 MOGHICATIONS Listing sists scicdirvasicianctcuwstanescuviesiutevunonadennetsavaseradassedeuneivcaneucnvevenienimunetentsialan 1 2 DOCUMENE FISTORY geegent GEELEN 1 2 1 Previous ViETSIONS ganiri e EAE ess avo E Ea E AE EE Ae 1 22 IA Coe ge e 1 ge ET AT 1 i e En
10. PrA Presenter output sensor PrE Presenter input sensor PVE Paper out pending message PWE Paper weekend message Step Smallest paper advance distance in inches TOF Top of Form sensor Page 8 of 28 Modification no 080799 2688180 1edoc HENGSTLER 8 Version Description 8 1 PIXXO Device Description 8 1 1 PIXXO A Construction 11 1 Paper entry point 2 Paper supply with paper holder 4 Chassis build in position horizontal option 15 5 Electronics with data and power supply connections 6 Paper exit point with anti static brushes 7 Cutter 8 Thermal print mechanism 11 Print head lifting arm Modification no 080799 Page 9 of 28 HENGSTLER 2688180 1e doc 8 1 2 PIXXO B Construction 1 Paper entry point 2 Paper supply with paper holder 4 Chassis build in position horizontal option 15 5 Electronics with data and power supply connections 6 Paper exit point with anti static brushes 7 Cutter 8 Thermal print mechanism 11 Print head lifting arm Page 10 of 28 Modification no 080799 2688180_1e doc HENGSTLER 8 1 3 PIXXO A B Construction 10 3 Paper out pending monitoring 9 Power supply connection 10 Centronics data connection Modification no 080799 Page 11 of 28 HENGSTLER 2688180 1e doc 9 Operation The operation of the printer is carried out exclusively using the data interface 10 Display There is no display 11 Installation amp Mounting Des
11. cription 11 1 Mechanical Fixings The mechanical installation of the Pixxo unit must be carried out according to the printer fixing points The printer must always be installed horizontally with a maximum angled position of 15 11 2 Assembly The two fixing bolts should be inserted into the 2 mounting holes located on the underside of the unit and secured using the captive knurled screws 11 3 Electrical Connections A IEN note The device must be disconnected from any power source during connection The power supply cable is attached to connector 9 The data cable is attached to connector 10 If it is not mounted on a conductive surface the chassis must be earthed to the protective conductor Page 12 of 28 Modification no 080799 2688180_1e doc HENGSTLER 12 Maintenance 12 1 Cutter Each time a new paper roller is installed we recommend that the paper dust in the paper out feed slot between the print mechanism and the cutter 1 is cleaned with a small brush To do this you have to remove the cover 6 first and then replace it when the cleaning is complete 12 2 Print mechanism Every three months or so depending on how much printing has taken place the print head 3 should be cleaned Procedures Lift the print head using the lever 11 Feed the paper out Insert 160 g m paper through the paper entry point 1 Move the paper across the print head 4 or 5 times by hand and then remove it Close the p
12. ed off Print head is open Data interface incorrect Paper isn t cut off Cutter defective TSP prase note 2688180 _1e doc HENGSTLER Counter measures Insert new paper roll Check power connections and or switch power on Close print head with lever 5 Check data interface data cable plug in connections etc Call service technician If the problem continues please contact your Service Technician Modification no 080799 Page 15 of 28 HENGSTLER 2688180 1e doc 16 Technical Data 16 1 Controller Service Life MTBF calculations The accepted MTBF for the Controller is 69 4 months 16 2 Print Mechanism Service Life MTBF calculation Paper length 100 km 12 5 print ratio Voucher length 100 mm Number of vouchers per year 77 000 12 5 Print head MTBF is 5 6 years Equivalent to 16 200 hours at 8 hours per day 16 3 Cutter Service Life MTBF calculation 1 000 000 cuts up to 80g m paper weight Cutter MTBF is 12 8 years Equivalent to 37 376 hours at 8 hours per day 16 4 Environment Ambient temperature Operational 0 C 50 C continuous Storage 40 C 70 C Humidity Operational 35 80 Storage 10 90 Temperature modification 8K hour Page 16 of 28 Modification no 080799 2688180 _1e doc HENGSTLER Impact load 3 AXIS 5 cm Vibration stress 0 25g Modification no 080799 Page 17 of 28 HENGSTLER 2688180 1e doc 16 5 Printer Mechanisms 16 5 1 60mm P
13. ment 16 11 Emulations ccccccccsescsesseecsseeeees ae ken sees ee 16 12 Thermal Mear tee eege det shek geo sce vs Se esa sa se SoS a a a0 E 16 12 1 Thermal Head Current Time c cccccccccscscssescsscsssscsecsssecsesscnecsesscaessesesaesesaeseesessesessesaesesaeseeseacseeseseesesaeass 16 12 2 Head Temperature Monitoring NEEN 16 13 Paper Specification 16 14 Dimension6 5 16 15 Build in Position ae ax ce WW 16 16 Earthin ge eeneg ee ERREA EE EEEE E 17 Further Doc mentati N s Eed Ee 26 18 Replacement Parts amp Accessories cscscssseesessteeeesseeneesseeneesseeeneeseeeseensneaes 27 ISL Replacement Parts erene eea late E E E el eae a EAEN EE EE 18 1 1 Wear amp Tear Parts 18 2 Consumables 18 3 Accessories Modification no 080799 Page 3 of 28 HENGSTLER 2688180 1e doc 5 Preface The PIXXO Voucher Printer is modular constructed build in printer with thermal print mechanism and integrated paper cutter An extensive paper sensor system monitors the paper progress At agraphic print speed of 100 mm sec the maximum voucher length is 250 mm The paper dispenser is based on a paper roll of up to 230 meters length with a weight of 78 g m Printer applications include voucher printing at Info Point terminals lottery tickets etc D gt pease note The PIXXO Voucher Printer User Documentation covers e Software Manual e Installation Manual e as well as this Service Manual
14. n no damage in shipping Make sure that all parts including and accompanying accessories have been removed from the packaging Claims Any damage claims caused through transportation are only valid if the delivery company is advised without delay A damage report must be completed immediately and sent back to the manufacturer with the defective part s When returning goods the original packaging should be used if at all possible The following information should accompany all returns e Name and address of recipient e Device type and serial numbers e Adamage report with description of the defect Modification no 080799 Page 7 of 28 HENGSTLER 2688180 1e doc 7 1 Glossary BoF Bottom of Form sensor BPZ Block Check Character cpi Characters per inch cpl Characters per line CPOS Cutter position for paper transport CSC Customer Service Centre CST Customer Service Terminal Dot Pin or thermal point printing dpi Dots per inch DPOS Print position for paper transport EMC Electro Magnetic Coupling ESD Electro Static Discharge GDI Graphic device interface Host Host computer HTp Hengstler thermal print mechanism lpi Lines per inch lps Lines per second McbF Mean cycle between Failure Mk Mark Recognition 1 2 n MPOS Mark position for paper transport MTBF Mean time between Failure MtbSC Mean time between Service Call Mun Mean time to Repair PCS Print Contrast Signal PE Paper End message pps Pulses per second
15. of 28 Modification no 080799 2688180_1e doc HENGSTLER 14 Testprogra MS aeaeaie sacecncnstincdaschevensts aa oaaae entera Aa Paa raae aoa rr aai raean babaan aaaea napakna saninin 14 15 Errors amp Disturbances ccceseeeeeeeeceeecnsneececeeececesnsnnneeceeeeeseessnsnneeeeeeesesesnsneneneees 15 16 Technical Date E 16 1 Controller Service Life cccccecccccsssscssescsscsesscsecsesscsessesecsesssseseesesscscsscseesessessesesscscsaesscscsacaesecasescsecaseeceecaeeecaeeeseeea 16 2 v Print Mecha Service ihe ss css cece se a dee e ATI OS I 16 3 Cutter Service Life 16 4 Environments ran ae een DEES Nee 16 5 Printer Mechanisme 16 5 1 60mm Printer Mechanism 16 5 2 82 5mm Printer Mechanism de Si SE Ss 16 5 3 Hmm Printer Mechanisii nenon a es Sea coca eae ea ded aes ead E aa 16 6 Controler ccc ececcceccssesssscssessescssescsecsssscseeccsessesecsessessscaesssseseesssaessesesseseaeseesesaessesesaeacsacsscecsacseeecsscscsecaseeceecaesecaeeseecs 21 16 6 1 Phar Ware ees se5st seal E eg ege AS OOS LIRR BSED EAE SE 16 6 2 STOI MEN 1627 TEE 16 8 Paper Route Monitoring amp Paper Dispenser 16 8 1 Paper Route Monitoring 0 eee ai Zei Le ILe iPaper E E 16 9 Power Supply ssscciscessccssecssescesstegvesscatses csenspectesunssetugvec ENEE R N KRETE RER 16 10 Stand Fet a PARAE EEEE esses Ri LR Ee se es eae 16 10 1 Noise Emission acc EN 50022 Class A 16 10 2 Nois e Immunity acc EN 500082 1 16 10 3 EMC Test Environ
16. rint head using the lever 11 Feed the normal paper back in 12 3 Paper loader No maintenance is necessary 12 4 Sensors If necessary any dirt or dust should be cleaned away with a small bush 13 Repair I3 prase note During the warranty period repairs should only be carried out by the manufacturer Modification no 080799 Page 13 of 28 HENGSTLER 2688180 1e doc 13 1 On Site No repairs should be carried out on site with this printer In the case of problems a service call should be requested If no corresponding cause of error is found the complete printer should be exchanged 13 2 At Service Centre Some of the components of this printer can be exchanged by appropriately trained personnel The list of exchangeable components is e Complete print head carrier e Controller printed circuit board e Paper roll holder 13 3 At Manufacturer If the error s cannot be eradicated by the measures outlined in 13 1 and 13 2 the complete printer should be returned to the manufacturer 14 Test programs You can start test print actions by sending corresponding commands over the interface as described in the Software manuals 2 688 181_565 and 2 688 181_ 586 The following test patterns are printed e Chessboard pattern or e Pixel pattern Page 14 of 28 Modification no 080799 15 Errors amp Disturbances Error description Cause No print possible End of paper reached or no paper available Power switch
17. rinter Mechanism Print type Print method Vertical dot separation Dot diameter Print speed Resolution Drive Step distance Feed speed Print width Paper feed width Paper end sensor PE Power supply Head and step motor control Logic Page 18 of 28 Non impact parallel Thermal sensitive 0 125 mm 0 125 mm max 800 Dot lines sec 100 mm sec at 50 print ratio 8 dot mm horizontal and vertical Bipolar controlled step motor to drive a friction roller 0 0625 mm 100 mm sec max 56 mm at 448 dots max 60 mm Reflex light beam 24 VDC 5 VDC Modification no 080799 16 5 2 82 5mm Printer Mechanism Print type Print method Vertical dot separation Dot diameter Print speed Resolution Drive Step distance Feed speed Print width Paper feed width Paper end sensor PE Power supply Head and step motor control Logic 16 5 3 114mm Printer Mechanism Print type Print method Vertical dot separation Dot diameter Print speed Resolution Drive Step distance Feed speed Print width Paper feed width Paper end sensor PE Power supply Head and step motor control Modification no 080799 2688180_1e doc HENGSTLER Non impact parallel Thermal sensitive 0 125 mm 0 125 mm max 800 Dot lines sec 100 mm sec at 50 print ratio 8 dot mm horizontal and vertical Bipolar controlled step motor to drive a friction roller 0 0
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