Service Manual PIXI Coupon Printer
Contents
1. 13 HEADCLK j Clockinpt Jo Headclockinpt 14 HDDAT Datainput Jo Headdatainpt 15 Eath j Headeath TI Headearthconnection 16 24V Head24dV Headpowersuppy NE REESE MEC ELLAS 15 6 Paper Out Head Up Connection Plug description JST B 5B XH A Mating pat PIN NAME DESCRIPTION FUNCTION COMMENT 1 SenseHDUP Anode HDUP__ O Diode0R gt Vcc 2 Coll PAPE Collecto I Paper out light barrier 3 Sense HDUP___ Cathode HDUP_ O Diode220R gt Earth 4 HDUP Collector 1 Headuplightbarier 5 Ja jEath Sensor earth connection Page 32 of 35 Modification no 080799 2688434e HENGSTLER 15 7 Sensor Connection LS1 LS2 Plug description JP9 PAPVE JST B 7B XH A Mating part PIN _ NAME DESCRIPTION FUNCTION COMMENT a Je BV current Oo 2 Col LSt Collector I Lightbarrercollector 3 SenselS CathodelS Io Diode LS1 220 R gt Earth 4 earth Earth Sensor earth connection 5 Jay Voren 6 SENSELS2 CathodeLS2 O Diode LS2 220 R gt Earth 7 Col LS2 jCollecto IL j Lightbarrercollector 15 8 Operational Mode Display Connection Plug description JST B 3B XH A Maingpat o DN NAME DESCRIPTION O FUNCTION COMMENTEN Ready JjLEDgreen 2 earth Eath Earthconnection 3 Desch J L eenmi Modif2. 13 23 Controller Service Life 13 2 4 Cutter Service Life 13 3 setting Print Density steet nee D e Et Y Yao cete obe t reto ee eoe 14 Further Documentation lueeeeeeeccccceseeeeee eene nne n naa n nana atem rn na gas asas nnna na 28 15 Plug Assignment ane ec tnicnda a sn oead dct next gd cinis a id exa asasan anniina kis ian 15 1 15 2 15 2 1 V2A RS232 to Printer Controller OVervleW etr E er EE REESE E Rr eee RATER AREE Data Interfaces eee 15 2 2 To the Host 15 3 15 4 15 5 15 6 15 7 15 8 Power Supply ee ee ESCHER Step Motor Connection used eR P Ubri ENEE EE Thermal Print Head Conmecton ENEE Paper Out Head Up Connection eee Deere BUDE EES Sensor Connection LS1 LS2 Operational Mode Display Connection 15 9 Cutter Connection cece eseeseeeeeeeeeees 15 10 Key Connection ep EURO DO ERO PO RU UR RO 16 Replacement Parts amp Accessories eese ennt tnnns 35 16 1 Replacement Paftsz se cies Hees ne SE D E RARO 35 16 1 1 Weat amp Tear Parts etre reete e mede me e epe eoe teorie eee perd 35 Modification no 080799 Page 3 of 35 HENGSTLER 2688434e 5 Preface The PIXI Voucher Printer is a modular constructed build in printer with thermal print mechanism and integrated paper cutter An extensive paper sensor system monitors the paper progress The paper dispenser is b
3. 2 688 434 HENGSTLER Service Manual PIXI Coupon Printer File 2688434Te DOC Copyright HENGSTLER The HENGSTLER Company claims copyright protection for this documentation No part of this documentation may be modified extended reproduced or passed on to a third party without the express written permission of HENGSTLER HENGSTLER GmbH PO Box 1151 D 78550 Aldingen Germany Telephone 49 0 7424 890 Fax 49 0 74 24 89210 e mail info hengstler de Homepage http www hengstler de Modification number 290799 We reserve the right to make technical modifications to our products as part of our ongoing policy of Continuous Improvement 1 Modifications Listing Modification number None 2 Document History 2 1 Previous Versions 29 07 99 First release 2 2 Modifications 3 Bibliography Specification System Description 0 688 825 Specification System Description 0 688 824 Modification no 080799 2688434e HENGSTLER Page 1 of 35 HENGSTLER 2688434e 4 Contents 1 Modifications LISTING BE 1 2 Document HISIOEV e sich Fac e ndn Ord UNE Pu aO KU RR jT e 1 2 1 Previous Versions ee 1 22 MOdifiCatiOns iiS EGER EE 1 3 Bibliograph aieiaa aeeaiei M 1 4 e 2 GEN dcr pe et E 4 ET TEE 5 6 1 Electro magnetic Compatibility ENEE ENNEN 6 T Additional InformatiOn uina iiir tmauns trad a ripa tuac DLE dua U cs th sqav de a ci ri Re Dua 7 7 1 Glossaty E 8 8 Version Descripti
4. 14 22 h v 14 5cpi 37 cpl at 12 22 h v 16 9cpi 44 cpl at 10 22 h v 20 3cpi Print matrix 16 22 14 22 12 22 10 22 h v Print widths 12 7 14 5 16 9 20 3cpi Line separation 6 and 8 Ipi programmable in n 203 Character set 4 character sets fixed in the Flash IBM Il Country specific character sets Print attributes Underline Inverse N fold width n fold height Details are to be found in the corresponding Software Manual Page 22 of 35 Modification no 080799 2688434e HENGSTLER 13 1 6 Tests and Approvals 13 1 6 1 Electro magnetic Compatibility EMC Noise emission EN 50081 1 Noise immunity EN 50082 1 Hengstler standard test environment Power supply lines fed twice through ferrite sleeves 3 533 140 13 1 6 2 Safety Tests EN 60950 13 1 6 3 Environment Test IEC 721 3 3 3K3 with ambient temperature from 0 to 50 C 13 1 6 4 Vibration Test DIN EN 60068 2 6 Displacement 0 15mm Frequency range 10 60 Hz Acceleration 10mps Frequency range 60 500 Hz 13 1 6 5 Shock Test DIN EN 60068 2 27 300 mps Duration 6ms Type half sine 13 1 7 Packaging Meets postal requirements Individual packaging to be defined Modification no 080799 Page 23 of 35 HENGSTLER 2688434e 13 1 8 Environment Ambient temperature Operational Storage Humidity Operational Storage Temperature modification Impact load Vibration stress 13 1 9 Power Supply Power supply Power t
5. Modification no 080799 2688434e HENGSTLER 15 3 Power Supply VG Plug description JP19 Plug type JST B2PS VH JST VHR 2N PIN NAME DESCRIPTION FUNCTION COMMENT 24V Input Power supply connection j Ground Mase Earth connection The power supply cable has a 2 pin JST plug The 5v logic power is created internally on the board 15 4 Step Motor Connection Plug description JST B 6B XH A Matingpart LI PIN NAME DESCRIPTION FUNCTION COMMENT 1 PHO Phase2 O Phase2Stepmotor_ 2 PH Phaee0 O PhaseOStepmotr 3 PHL2 Phaei O PhaseiStepmotr 4 PHi3 Phaee3 0 Phase3Stepmotr 5 LIT 5 LI Il Modification no 080799 Page 31 of 35 HENGSTLER 2688434e 15 5 Thermal Print Head Connection Plug description JP6 Print head FTP622 USTPH16 sd Plugtype JST PH 16 PN NAME DESCRIPTION O FUNCTION ICOMMENT 1 aV J24Vhead Headpowersuppy 2 MV 24VHead_ Headpowersuppy 3 Eath j Headeath Head earth connection 4 Eath Headearth Head earth connection 5 STRBO Strobe Io 6 STRBi Strobe OF 7 STRB jJSroe OF 8 HDTHERM j Thermitor Sensor connection 9 STRB2 jStroe2 amp O 10 LATCHN jDatasrobe JO o o y y O 11 STRB2 jStroe2 O J 12 5vV Jegen Logic power connection
6. vertically with the cutter underneath 9 2 Installation The unit should be installed by locating the mounting points 5 on the two mounting screws either by sliding or hanging them on The mounting screws must then be tightened in order to hold the printer securely in position 9 3 Electrical Connections A D pease note e The device must be disconnected from any power source during connection e The power supply cable is attached to connector 9 e The data cable is attached to connector 10 e f itis not mounted on a conductive surface the chassis must be earthed to the protective conductor Modification no 080799 Page 13 of 35 HENGSTLER 2688434e 10 Set Up 10 1 Power Supply Cable Connect the power supply cable to connector 8 10 2 Data Cable Connect the data cable to connector 9 Pin5 Pin 1 Page 14 of 35 Modification no 080799 2688434e HENGSTLER 10 3 Inserting the Paper 15 15 Paper roll with the thermo sensitive surface on the outside 16 Paper spindle Modification no 080799 Page 15 of 35 HENGSTLER 2688434e After the paper spindle has been inserted into the paper roll the paper must be inserted into the print mechanism with the thermo sensitive surface inwards A 3 vicase note The print head 13 must be closed Lay the paper roll in the paper spindle position Page 16 of 35 Modification no 080799 2688434e HENGSTLER 10 4 Power On The LE
7. 24 89210 e mail info hengstler de Homepage http www hengstler de
8. D will light up to indicate that the power has been connected and switched on correctly 11 Operation The printer operates solely as a result of commands sent over the interface These operating commands are described in the corresponding Software Manual A single press of the LF key advances the paper by one line If you press the LF key for a longer time a FF is carried out Modification no 080799 Page 17 of 35 HENGSTLER 2688434e 11 1 Changing the Paper Raise the print head with the lever 13 and remove any paper remaining in the unit Print head opened Print head closed Close the print head and insert the paper as described in 10 3 Page 18 of 35 Modification no 080799 12 Errors amp Disturbances Error description No print possible Paper isn t cut Paper can t be inserted D icase note Cause End of paper reached or no paper available Power switched off Print head is open Data interface incorrect Cutter defective Print head open Paper remaining in paper route Defective sensor in the print mechanism 2688434e HENGSTLER Counter measures Insert new paper roll Check power connections and or switch power on Close print head with lever 5 Check data interface data cable plug in connections etc Call service technician Close the print head with lever 13 Remove any residual paper Request service call If none of the above solves the problem or if the problem reoc
9. On ussisiei i irc ida dai Rer cR i naian dig aL IY IM FK d aV oRME nai de 9 8 1 PIXI De Vice Deserppon Ete gereret de geb e eere cb ee e E E tette ee edel 9 CT TE EE 13 9 1 Mechanical EIxihgs ue ENSURE UE e de ERES UP tec E EAE e err eite 13 92 EE EE 13 93 Electrical C OrifiectIofis i m err is RR ge EE NER EGA GEENE eer Eee dere d p 13 a E Don Ras Dedi Erde DOR nid cee tou deere ER CIDUET ux Do ERE 14 LOM Power Supply Cable s e eem ede e NERO ots de IHRER ER ea neon 14 102 Data Cable eStore tede ete dede e eile 10 3 Inserting the Paper Toca GPO Wer OD a Rc EAR RIED ERE E PERRA IE UE RENTE Nal ru t 17 113 Changimngthe Paper sas ERE ee eet eee ee 18 E ERT E e 19 Ase Technical Data WE 131 Complete EE 13 1 1 Paper Specification 13 1 2 eNA SIC AE EE E E E AET 13 1 3 Dien Si OMS ieomp tiiath t dasa GREETE NGRA ISAs Weighted oed aee toD pb RE HU ete i ed ded Page 2 of 35 Modification no 080799 2688434e HENGSTLER 13 1 5 Igunlbliti ee Na EAE E E S 13 16 Tests and Approvals 15 12 Packagiigien Scan tek RE eie E AE ee 13 1 8 Environment 13 19 Power Supply 13 1 10 Standards in Gm Di ss 13 1 11 EMC Test Environment ms iE BP he 13 1 12 zin d AER AE ESA EE AEN 13 2 Individual Components x o eT eR ERU ERR RU ARM E ERE el 132 1 FTP622 Print Mechanism 3 aos cette eroe eee eter eie iere tene tee tuere eei stetit en 13 22 Dye ee eter
10. ake up FTP 622 Plug 5 pease note Or A 50 C continuous 40 C 70 C 35 80 10 90 8 K hour 3 AXIS 5 cm 0 25 g 24 vDC SELV 5 approx 2 VA in standby approx 10 VA during printing peak 50 VA JST 2 pin 1 5 AT fuse to be connected If the print mechanism s power supply is lt 30 VA some functions have restricted use since the print ratio within one line can go above 70 which overloads the power unit In such cases a power unit delivering 60 VA must be used The following functions are affected e Underline of more than 128 sequential dots e Inverse print see underline e Semi graphic characters from OBOH to ODFH see underline Graphics see underline e e Barcode must be tested e n fold width must be tested 128 dots correspond approximately to the following number of characters e 8 characters at 12 7 cpi e 9 characters at 14 5 cpi e 10 characters at 16 9 cpi e i2characters at 20 3 cpi Page 24 of 35 Modification no 080799 2688434e HENGSTLER 13 1 10 Standards 13 1 10 1 Noise Emission acc EN 50022 Class A This printer is Class A device The device can cause radio interference in a domestic situation If this occurs the user can be required to carry out appropriate counter measures at his expense 13 1 10 2 Noise Immunity acc EN 500082 1 The following conditions must be met e Power supply cable must have a maximum length of 3 metres encase in a double fe
11. ased on a paper roll of up to 100 meters length with a weight of 78 g m Printer applications include voucher printing at Info Point terminals 5 pease note The PIXI Voucher Printer User Documentation covers e Software Manual e Installation Manual e as well as this Service Manual This Service manual covers topics which are relevant to service personnel e PIXI Standard Software Manual SWH 2 688 181 581 e PIXI 302 Software Manual SWH 2 688 181 583 User Manual 2 688 435 e Data Protocol Manual 2 688 259 A This symbol identifies text which gives important advice relating to the correct and safe operation of the unit Page 4 of 35 Modification no 080799 2688434e HENGSTLER 6 Safety Advice A e The PIXI Voucher Printer is a quality product manufactured according to recognised technology standards It left the factory in a condition compliant with all safety regulation e In order to maintain this condition and to guarantee operation without danger to the User the advice and warnings contained in this handbook must be followed e This unit has been built and tested according to EN 60950 relating to the safety of IT equipment It has Protection Class Ill e The installation and assembly of electrical devices should only be undertaken by a qualified electrician e This unit should only be used once it has been built in e When building equipment in it must be guaranteed that the device requirements s
12. curs please contact your Service Technician Modification no 080799 Page 19 of 35 HENGSTLER 2688434e 13 Technical Data 13 1 Complete unit Print type Print method Cutting method Print width 13 1 1 Paper Specification Paper width Paper weight Roll length Roll core internal diameter Paper roll external diameter Thermo sensitive surface Paper manufacturer Paper manufacturers part number Hengstler part number Voucher length Page 20 of 35 Non impact parallel Thermal sensitive Guillotine max 56 mm at 448 dots 58 0 5 56gsm 5 100m 25 4mm 1 95mm Inside Blumberg TF 00 22 00 3 810 849 Depends on format Modification no 080799 2688434e HENGSTLER 13 1 2 Paper sensors 13 1 2 1 Paper out The sensor in the print mechanism identifies paper out when no more paper is detected in front of the sensor 13 1 2 2 Paper out pending sensor The following calculations are made based on the above paper specification Paper length Core diameter in in metres millimetres 0 29 9 1 31 1 2 32 3 3 33 1 4 34 6 5 35 4 The paper out sensor is triggered by a core diameter value of 34 6mm 4 Modification no 080799 Page 21 of 35 HENGSTLER 2688434e 13 1 3 Dimensions Please refer to Dimensions Sheet 0 688 819 13 1 4 Weight Weight without paper approx 1010g 13 1 5 Emulations Number of print 28 cpl at 16 22 h v 12 7cpi characters 32 cpl at
13. et for the fixture by the corresponding device safety norms are not in any way negatively influenced leading to a reduction of the equipment safety levels e Before switching the unit on it must be guaranteed that the operating and control voltages connected do not exceed the values stated in the technical data specifications e Control and data lines must only be connected using SELV separated extra low voltage system circuits or circuits with power limitation which meet the requirements of EN 60950 e The power plug connecting to the external power supply must be protected by external fusing The corresponding socket must be installed with easy access close to the unit Modification no 080799 Page 5 of 35 HENGSTLER 2688434e A If you suspect that the device cannot be operated without danger it must be switched off and put in a condition such that operation cannot accidentally be resumed This may be the case if e damage to the unit is visible e theunit has been stored for a long time in unsuitable conditions e theunit has been subject to extreme transport demands If as the result of equipment failure or error there could be a danger of personal accident or damage to property this must be avoided through additional safety measures such as the installation of a position switch or a guard or barrier 6 1 Electro magnetic Compatibility The unit is designed for use in domestic commercial or industrial application
14. ication no 080799 Page 33 of 35 HENGSTLER 2688434e 15 9 Cutter Connection Plug description JST B 5B XH A JST XHP 5 PIN NAME DESCRIPTION O FUNCTION COMMENT connection m Motor plus connection Er REN PER Earth connection Active TTL low The connection corresponds to the Hengstler cutter The maximum power is 2A at connectors 1 and 2 Connector 4 has a pull up resistor of 3 3 Kohm to Vcc and can be switched active to TTL low level 0 8V by a switch or transistor 15 10 Key Connection Plug description JP15 JST B 2B XH A Matingpat O PIN NAME DESCRIPTION FUNCTION COMMENT Taser ke Linefeed 2 Ground Eath Earthconnection Page 34 of 35 Modification no 080799 2688434e HENGSTLER 16 Replacement Parts amp Accessories 16 1 Replacement Parts Controller With ferrit core With ferrit core Printer 0688505 16 1 1 Wear amp Tear Parts Thermal paper 1 roll 3810849 Min 25 pcs per order ET Thermal paper 1 roll 3810850 Min 25 pcs per order for Printer 0688505 Modification no 080799 Page 35 of 35 File 2688434Te DOC File 2688434Te DOC File 2688434Te DOC Hengstler s Sales Partners in Germany for Printers Counters amp Sensors Please contact us if you would like to be put in touch with our Sales Partner in your area HENGSTLER GmbH PO Box 1151 D 78550 Aldingen Germany Telephone 49 0 7424 890 Fax 49 0 74
15. mally 1 msecatO C Default value 01 Powering time 15 0 85 msec at 0 C Minimum definable time 01 Powering time 15 1 15 msecat0 C Maximum definable time Powering time normally 1 msecatO C Default value 14 Further Documentation PIXI Standard amp 302 Measurements sheet 0 688 819 PIXI Standard Software manual SWH 2688 181 581 PIXI 302 Software manual SWH 2 688 181 583 User Manual 2 688 435 Data protocol manual 2 688 259 System documentation PIXI Standard 0 688 825 System Documentation PIXI 302 0 688 824 Page 28 of 35 Modification no 080799 2688434e HENGSTLER 15 Plug Assignment 15 1 Controller Overview Power supply 24VDC RS 232 s interface Sensors LS1 LS2 PVE Print head Cutter Are JP A JP8 JP 15 LF PE Op cond key HEADUP display Modification no 080799 Page 29 of 35 HENGSTLER 2688434e 15 2 Data Interfaces 15 2 1 V24 RS232 to Printer Plug description JP10 DSub 9 pin Matingpart o o ooo O ER NAME DESCRIPTION DESCRIPTION FUNCTIOMGOMMENT IFree S EE V24 Receive line B3 TD TransmitData oO V24 Transmit line e DataTerminalReady E Hardware protocol buffer control 5 GND X Eath E p Hoe RR pim E Hr bh e e S ad 8 CTS ClearToSend_ Hostready to receive B Je lp ee e Free 15 2 2 To the Host NAME _ DESCRIPTION CONNECTION Recommended cable norm AT AT LINK CABLE 4 6 8 Page 30 of 35
16. ption Number of cuts Cut duration Throughput width Paper strength Drive Blade material MTBF calculation Number of vouchers per year Cutter MTBF is 12 8 years 2688434e HENGSTLER Guillotine Full and part cut 1 000 000 max 400 ms 60mm 0 07 0 1mm DC motor with gearing Stainless steel 77 000 Equivalent to 37 376 hours at 8 hours per day Modification no 080799 Page 27 of 35 HENGSTLER 2688434e 13 3 Setting Print Density The print density can be influenced using pluggable bridges or the emulation command FS D After power on the values set by the bridges is read out and used as the default setting This value can be overwritten with the FS D command but this value is lost again if the unit is powered off By modifying the time that power is applied to the print head the amount of energy used can be altered in 3 steps of 15 through the bridges This in turn affects the print density on the vouchers The final result depends on the paper used and the corresponding values can be found in the paper specification Looking from the front of the unit where the voucher is ejected the bridges must be plugged towards the back of the unit The default value is 00 or 11 and the value cannot be changed while the printer is in operating mode The value is set once during power on The left bridge is for the value 01 and the right hand one for 10 Value Function Description 00 Powering time nor
17. r second McbF Mean cycle between Failure Mk Mark Recognition 1 2 n MPOS Mark position for paper transport MTBF Mean time between Failure MtbSC Mean time between Service Call Mun Mean time to Repair PCS Print Contrast Signal PE Paper End message pps Pulses per second PrA Presenter output sensor PrE Presenter input sensor PVE Paper out pending message PWE Paper weekend message Step Smallest paper advance distance in inches ToF Top of Form sensor Page 8 of 35 Modification no 080799 2688434e HENGSTLER 8 Version Description 8 1 PIXI Device Description 1 Cutter 2 Paper supply 3 z Paper spindle position 4 z Paper out pending sensor 5 Unit fixing points 6 Thermal print mechanism 7 Paper exit point Modification no 080799 Page 9 of 35 HENGSTLER 2688434e 12 11 Paper out pending sensor rocker 12 Rocker spring Page 10 of 35 11 Modification no 080799 2688434e HENGSTLER 14 13 13 Wheel to raise print head manually 14 z Screw to turn cutter manually Modification no 080799 Page 11 of 35 HENGSTLER 2688434e 8 z Power supply connection 9 z Data connection 10 Combined in operation display and LF key Page 12 of 35 Modification no 080799 2688434e HENGSTLER 9 Installation 9 1 Mechanical Fixings The mechanical installation of the unit must be carried out according to the printer fixing points The printer can be installed horizontally or
18. rrite sleeve 3 533 140 Ferrite core data Description Ferrite sleeve with plastic housing 10 5x31 9x18 Manufacturer W rth Elektronik Part number 7427111 e A power unit equipped with a power filter must be used 13 1 11 EMC Test Environment e Built in in a 19 ratiopac housing 6HE or 84TE from the Schroff company e Screened data cable e Power supply hinged ferrite used on the cabling within the 19 housing Worth no 742 710 1 Hengstler no 3 533 140 13 1 12 Earthing A The printer housing must be earthed Modification no 080799 Page 25 of 35 HENGSTLER 2688434e 13 2 Individual Components 13 2 1 FTP622 Print Mechanism Print resolution 8 Dots mm horizontal and vertical Print speed Paper transport Max 312 5 dotlines s 37 5 mm s at speed 70 printing ratio Paper length 50km 12 5 print ratio MTBF calculation Assumptions Voucher length 100mm Number of vouchers per year 77 000 Print ratio 12 596 Result Print head MTBF 5 6 years based on 8 hours operation per day 13 2 2 Drive Dotline resolution 2 step Step resolution Full step 2 phase Step distance 0 0625 mm Step frequency 600 pps Spool resistance 6 ohm Power take up max 500 mA with 2 phase Gearing play 18 steps 13 2 3 Controller Service Life MTBF calculations The accepted MTBF for the Controller is 69 4 months Input buffer 8 kb Page 26 of 35 Modification no 080799 13 2 4 Cutter Service Life Cutting principle Cut o
19. s Page 6 of 35 Modification no 080799 26884340 HENGSTLER 7 Additional Information 5 Delivery Please check that the delivery is complete by reference to the accompanying delivery documentation Unpacking Having unpacked the equipment please check that there has been no damage in shipping Make sure that all parts including and accompanying accessories have been removed from the packaging Claims Any damage claims caused through transportation are only valid if the delivery company is advised without delay A damage report must be completed immediately and sent back to the manufacturer with the defective part s When returning goods the original packaging should be used if at all possible The following information should accompany all returns e Name and address of recipient Device type and serial numbers e A damage report with description of the defect Modification no 080799 Page 7 of 35 HENGSTLER 2688434e 7 1 Glossary BoF Bottom of Form sensor BPZ Block Check Character cpi Characters per inch cpl Characters per line CPOS Cutter position for paper transport CSC Customer Service Centre CST Customer Service Terminal Dot Pin or thermal point printing dpi Dots per inch DPOS Print position for paper transport EMC Electro Magnetic Coupling ESD Electro Static Discharge GDI Graphic device interface Host Host computer HTp Hengstler thermal print mechanism Ipi Lines per inch lps Lines pe
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