Sophos Mobile Control User guide for Android
Contents
1. You need to enter this password every time you open the protected app afterwards or after your device has been locked In the Sophos Mobile Control app you can view the protected apps and lock all of them at once For further information see Lock protected apps section 7 3 If a TouchDown email client is available on your device it will be configured as your primary email client The Sophos Mobile Control app may ask for your email password User guide for Android 7 7 1 7 2 7 3 Using the Sophos Mobile Control app After your device has been registered with Sophos Mobile Control and the Sophos Mobile Control app has been installed on your device you can carry out the procedures described in the following sections by using the Sophos Mobile Control app Synchronize your device manually After you have installed and configured the software on your device you can manually synchronize it with the Sophos Mobile Control server This is for example useful in the following situations m Your device has been switched off for a long period of time and therefore has not been synchronized with the server In this case your device is non compliant and you may for example not be able to receive emails on your device To make your device compliant again you have to synchronize it with the Sophos Mobile Control server m Your device is non compliant due to other reasons for example non compliant apps and you have to make changes2. apps For further information see Reset app protection password section 8 9 1 Open the Sophos Mobile Control app on your device 2 Flick to App protection 3 Under PROTECTED APPS all apps your system administrator has configured as protected are shown 4 Tap Lock listed apps View apps not allowed to start If your system administrator has configured App control for specific apps on your device you cannot start these apps on your device In the Sophos Mobile Control app you can view the apps that cannot be started 1 Open the Sophos Mobile Control app on your device 2 Flick to App Control 3 Under App Control you can see a list of all apps that are not allowed to start 4 Tap Lock listed apps View compliance violations on your device As soon as your device becomes non compliant with the company policy for example due to a non compliant app installed on it a Sophos Mobile Control notification is displayed in the notification bar on your device In the Sophos Mobile Control app you can view all violations 1 Open Sophos Mobile Control on your device 2 Flick to Compliance A list of all compliance violations is displayed For some compliance violations there is a detail view offering more detailed information Tap the violation to display the detail view You can now carry out the necessary steps to make your device compliant again View server messages on your device After Sophos Mobile Control has b
3. device For easy identification enter a Device description In the Owner field select My private device or Company device SOPHOS Mobile Control Home Support Logout Device information Please enter the phone number of the device You have to enter the number in international format for example 441701234567 for a UK number or 12025551234 for a number in North America For easy identification you should name the device for example John Doe s iPhone Phone number 4311111111111 Device description Android Phone Owner My private device Y Copyright 2011 2014 Sophos Ltd All rights reserved Privacy Policy and Terms amp Conditions Trademark Notices Sophos is a registered trademark of Sophos Ltd All other product and company names mentioned are trademarks or registered trademarks of their respective owners 10 User guide for Android 7 After you click Next a message with a confirmation code is sent to the phone number you have entered lt be ii In your browser the Confirm phone number page is displayed 11 Sophos Mobile Control 8 On the Confirm phone number page enter the confirmation code Q SOPHOS Mobile Control A Home Support Logout Confirm phone number An SMS with a code has been sent to number 431111111111 Please enter the code in the field If you do not receive an SMS check the phone number you have entered With B
4. on the system configuration you may receive a post install message that describes any further required steps Follow the instructions in the message Sophos Mobile Control has been installed and set up on your device Your device is displayed in the Sophos Mobile Control list of registered devices 21 Sophos Mobile Control 22 5 Set up Sophos Mobile Control on an Android tablet 1 Inthe browser on your Android tablet log on to the Sophos Mobile Control Self Service Portal The Self Service Portal Welcome page is displayed Note If other devices have been registered for you they are displayed on the Welcome page This list shows all devices you have registered through the Self Service Portal and devices that have been registered for you by your system administrator Tap Register new device The Company Policy page is displayed Read the company policy information select I accept the terms and tap Next 4 On the Select device page select Android and tap Next 5 On the Installation mode page select The installation is done directly on the appropriate device and tap Next Note The Installation mode page is only displayed if Sophos Mobile Control cannot detect automatically if the Self Service Portal is accessed from the browser of an Android device On the Device information page enter a Device description for easy identification In the Owner field select My private device or Company device Tap Next
5. password every time you open the app or after your device has been locked You can reset the password in the Self Service Portal 1 2 3 Go to the Self Service Portal Welcome page In the list of registered devices go to the relevant device Select Reset app protection password from the Please select dropdown list and click Perform A message box is displayed 4 Enter a new password in the New password field and confirm it Click Reset password Support information in the Self Service Portal Should any problems occur while using the Self Service Portal that require assistance by your support team click the blue Support button showing a question mark in the header In the Support view you find the contact information for your support team and any further information required User guide for Android 9 Technical support You can find technical support for Sophos products in any of these ways E Visit the SophosTalk community at http community sophos com and search for other users who are experiencing the same problem E Visit the Sophos support knowledgebase at http www sophos com en us support aspx E Download the product documentation at http www sophos com en us support documentation aspx E Send an email to support sophos com including your Sophos software version number s operating system s and patch level s and the text of any error messages 33 Sophos Mobile Control 10 Legal noti
6. registered devices go to the relevant device 3 Select Decommission from the Please select dropdown list and click Perform A message box is displayed 4 Select Iam aware that the following action cannot be undone and click Decommission Your device is removed from device management E The Sophos Mobile Control device administrator is disabled m If installed the Samsung SAFE Plugin device administrator is disabled m All data is removed from the app but the app remains on the device Note The Sophos Mobile Control app is not uninstalled automatically If required you have to uninstall it manually Delete decommissioned device After you have decommissioned a device you can delete it in the Self Service Portal to remove it from the system Prerequisite Your system administrator has activated this function for the Self Service Portal 1 Go to the Self Service Portal Welcome page 31 Sophos Mobile Control 8 9 8 10 32 In the list of registered devices go to the relevant device Select Delete device from the Please select dropdown list and click Perform A message box is displayed 4 Select I am aware that the following action cannot be undone Click Delete device Reset app protection password If your system administrator has configured app protection for specific apps on your device you will be prompted to define a password when you open a protected app for the first time You need to enter the
7. to initiate installation The Progress page is displayed It shows the tasks of the installation process Note In part the installation and configuration process depend on your company specific configuration so different tasks may be displayed Note With the Home button you can return to the Self Service Portal Welcome page during installation This page shows an overview on devices To return to the installation progress page tap Show tasks for the relevant device After installation has been prepared a page with two links is displayed one for installation and one for configuration Tap the installation link Depending on your system configuration you may be asked which browser you want to use Select Play Store The Sophos Mobile Control app is displayed in Google Play Store 10 Download and install the Sophos Mobile Control app 11 Return to your browser and tap the configuration link 12 When prompted activate Sophos Mobile Control as device administrator User guide for Android 13 After configuration has been completed the Configuration finished page is displayed Note Tasks 1 and 2 shown on the Configuration finished page are always displayed The remainder of the installation and configuration process depends on your company specific configuration so different tasks may be displayed Depending on system configuration you may receive a post install message that describes any further required steps F
8. 5 HTC Android devices Apple iOS for example Apple iPhone 5 Apple iPad Apple iPod touch Windows Mobile for example HTC Touch HTC HD 2 Samsung Omnia Windows Phone 8 for example Nokia Lumia 920 Samsung Ativ S HTC Windows Phone 8S Copyright 2011 2014 Sophos Ltd All rights reserved Trademark Notices Sophos is a registered trademark of Sophos Ltd All other p Privacy Polit in indition company names mentioned are trademarks or registered rs User guide for Android 5 On the Installation mode page select The installation is done via pc and click Next SOPHOS Mobile Control Home Support Logout Installation mode Please select the installation mode The installation is done via pc O The installation is done directly on the appropriate device Copyright 2011 2014 Sophos Ltd All rights reserved Privacy Policy and Terms amp Conditions Trademark Notices Sophos is a registered trademark of Sophos Ltd All other ct and company names mentioned are trademarks or registered trademarks of their respective owners Note If you are accessing the Self Service Portal on the device you want to install Sophos Mobile Control on select The installation is done directly on the appropriate device In this case continue with step 6 in Set up Sophos Mobile Control on an Android tablet section 5 Sophos Mobile Control 6 On the Device information page enter the Phone number of your
9. SOPHOS Security made simple Sophos Mobile Control User guid Product version 4 Document date May 2014 Contents 1 About Sophos Mobile Control oo ee eessseesesescesseceseeeeseseeecseeesseeeeaeseacseseeseeeeasseeaeseseeseeeeaeeeeasseeeeaseesases 3 25 About This CUIde sas sits iskccsnscetssivedvhcecaseus cess ss sets Casi lela cob gace tend sesaeasyoasadexaoslangvacnea sna sa tetas onia deh alah aah seanbeaa gid 4 3 Logim tothe Self Service Portal ic scciicseavae sara gd evade vacant E RE EE ER desea E i 5 4 Set up Sophos Mobile Control on an Android phone ec eeesssessesseceeeeeseeeeseeceecsceeesceeeaseeeecseeessseeeaees 7 5 Set up Sophos Mobile Control on an Android tablet 0 sesseeeeseeeeseeeeseseeesseeeeseeeeeeseeesseeeaeeeeees 22 6 What to expect after installation 0 eeeseecesseeeseeeeseseeeeseeesceceacseecseseeseeeeacseasseeesaeeeeasseesseeeeaeeesees 24 7 Using the Sophos Mobile Control app ou ssssssscssseceseeseeeseeeesseceacseeecsceeeseeeeaesesassesesaeeeeasseesseeeeaeeesees 25 8 Using the Self Service Portal after Sophos Mobile Control setup ssssessssssesesesssssresesesseresesesserereseseeee 28 9 Technical s ppo rt snn a a tees sila Abs eh estes aie Sete RS 33 1O Legal NOCES eroriren E EER ERER A EE near EOR REEE 34 User guide for Android 1 About Sophos Mobile Control Sophos Mobile Control is a mobile device management solution for smartphones and tablets It allows configuration and sof
10. ack you can change the phone number Confirmation code Copyright 2011 2014 Sophos Ltd All rights reserved Privacy Policy and Terms amp Conditions Trademark Notices Sophos is a registered trademark of Sophos Ltd All other product and company names mentioned are trademarks or registered trademarks of their respective owners 12 User guide for Android 9 Click Next to initiate installation A Progress page shows an overview on the set up progress It is followed by a Progress page with a short instruction on how to proceed Note In part the installation and configuration process depend on your company specific configuration so different tasks may be shown SOPHOS Mobile Control ft Home Support Logout Progress Preparing the next task Please wait a moment Task 1 MDMAgentinstall 2 CommandBundleTransfer Copyright 2011 2014 Sophos Ltd All rights reserved Privacy Policy and Terms amp Conditions Trademark Notices Sophos is a ph othe ct and company names mentioned are trademarks or reg 13 Sophos Mobile Control SOPHOS Q Mobile Control ft Home Support Logout Progress In a few seconds you will receive an SMS with a link Please open the message click on the download link and install the software package Copyright 2011 2014 Sophos Ltd All rights reserved Privacy Policy and Terms amp Conditions Trademark Notices Sophos is a registered t
11. ces Copyright 2011 2014 Sophos Ltd All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise unless you are either a valid licensee where the documentation can be reproduced in accordance with the license terms or you otherwise have the prior permission in writing of the copyright owner Sophos is a registered trademark of Sophos Ltd All other product and company names mentioned are trademarks or registered trademarks of their respective owners 34
12. ction for the Self Service Portal 1 Go to the Self Service Portal Welcome page 2 In the list of registered devices go to the relevant device 29 Sophos Mobile Control 30 8 6 8 7 3 Select Wipe device from the Please select dropdown list and click Perform A message box is displayed 4 Select I am aware that the following action cannot be undone 5 Click Delete all data Your device is reset to its factory settings All data is deleted Reconfigure device If Sophos Mobile Control has been removed from your device for example because the device has been wiped and your device is still registered you can reconfigure your device with the Self Service Portal Prerequisite Your system administrator has activated this function for the Self Service Portal 1 Go to the Self Service Portal Welcome page 2 In the list of registered devices go to the relevant device 3 Select Reconfiguration from the Please select dropdown list and click Perform A message box is displayed 4 Click Reconfiguration A Notice page is displayed 5 Click Next The installation and configuration process is initiated The steps are identical with those described for setting up Sophos Mobile Control on Android phones and tablets After the process has been completed Sophos Mobile Control is set up again on your device Show location of your device In case of theft or loss you can locate your registered Android device based o
13. devices in case of theft or loss decommission devices and delete them from the list of registered devices in the Self Service Portal reset app protection passwords Note The functions available in the Self Service Portal may vary depending on the system configuration according to company policy Some functions described in this guide may not be available in your Self Service Portal User guide for Android 3 Login to the Self Service Portal 3 1 First login Note Depending on the system configuration the first login procedure may differ from the one described in this section The procedure described refers to users created through Sophos Mobile Control internal user management If a different user management method is used you will receive the required login information from your system administrator For login at the Self Service Portal you receive the Self Service Portal URL from your system administrator For the first login you also receive a welcome email with your user credentials and a link for generating a one time password To log in at the Self Service Portal for the first time 1 In the Self Service Portal welcome mail click the link for generating a one time password The Self Service Portal login dialog is displayed SOPHOS Mobile Control Self Service Portal Customer User Password An email with the new password has been sent You receive a second email with a randomly generated password Sopho
14. e relevant device in the table of registered devices 2 Select Show compliance violations from the Please select dropdown list and click Perform A table with all violations for the selected device is shown It shows the violation and the date and time it was detected You can now carry out the necessary steps to make your device compliant again Synchronize your device manually After you have installed and configured the software on your device you can manually synchronize it with the Sophos Mobile Control server This is for example useful in the following situations E Your device has been switched off for a long period of time and therefore has not been synchronized with the server In this case your device is non compliant and you may for example not be able to receive emails To make your device compliant again you have to synchronize it with the Sophos Mobile Control server m Your device is non compliant due to other reasons for example non compliant apps and you have to make changes on your device to comply with your company policy After you have made the necessary changes you have to synchronize your device with the Sophos Mobile Control server Prerequisite Your system administrator has activated this function for the Self Service Portal User guide for Android 8 3 8 4 8 5 To manually synchronize your device 1 Go to the relevant device on the Self Service Portal Welcome page 2 Select Refresh data
15. een installed and set up on your device you can view messages sent by the Sophos Mobile Control server directly on your device 1 Open Sophos Mobile Control on your device User guide for Android 7 7 2 Flick to Messages The server messages are displayed in the Messages view You can delete messages from this view Use the Support view The Sophos Mobile Control app offers a Support view that shows support information To use the Support view 1 Open Sophos Mobile Control on your device 2 Flick to Support The Support view is displayed with support contact information You can use this view to contact support directly 27 Sophos Mobile Control 28 8 Using the Self Service Portal after Sophos Mobile Control 8 1 8 2 setup After your device has been registered with Sophos Mobile Control and the Sophos Mobile Control app has been installed on your device you can carry out the procedures described in the following sections by using the Self Service Portal View compliance violations in the Self Service Portal You can view all compliance violations for devices registered for you in the Self Service Portal Prerequisites E Your system administrator has activated this function for the Self Service Portal m Compliance violations have occurred on your device Otherwise this function is not available for selection in the Self Service Portal 1 On the Welcome page of the Self Service Portal go to th
16. from the Please select dropdown list and click Perform Lock device In case of theft or loss you can lock your registered device Prerequisite Your system administrator has activated this function for the Self Service Portal Go to the Self Service Portal Welcome page In the list of registered devices go to the relevant device 1 2 3 Select Lock device from the Please select dropdown list and click Perform 4 Click Lock device Your device is locked with your current password Reset device password You can remotely reset your device password in the Self Service Portal Prerequisite Your system administrator has activated this function for the Self Service Portal 1 Go to the Self Service Portal Welcome page 2 In the list of registered devices go to the relevant device 3 Select Reset password from the Please select dropdown list and click Perform A message box is displayed 4 Enter a new password in the New password field and confirm it 5 Click Reset password Your password has been reset The device is locked automatically and you need to enter the new password to unlock your device Wipe device In case of theft or loss you can reset your registered device to its factory settings wipe If you are in doubt whether a full wipe is required contact your system administrator Note If you wipe your device all data on the device is deleted Prerequisite Your system administrator has activated this fun
17. n GPS coordinates Prerequisites E Your system administrator has activated this function for the Self Service Portal m For this function location services using GPS or wireless networks need to be allowed for your device 1 Go to the Self Service Portal Welcome page 2 In the list of registered devices go to the relevant device 3 Select Show location from the Please select dropdown list and click Perform A message box is displayed showing the last location User guide for Android 8 8 8 8 1 4 To show the last known location click Show Location If the device has not been located before the message The location is unknown Do you want to request the location is displayed Click Request new location A Task in progress page is displayed Note With the Home button you can return to the Self Service Portal Welcome page To return to the progress page click Show tasks for the relevant device After the task has been completed you can view the location of your device in Google Maps Decommission device If you no longer use your managed device for example because you got a new one you can decommission it This is particularly useful if the number of devices you can register in the Self Service Portal is limited Prerequisite Your system administrator has activated this function for the Self Service Portal To decommission a managed device 1 Go to the Self Service Portal Welcome page 2 In the list of
18. ollow the instructions in the message Tap OK Sophos Mobile Control has been installed and set up on your device Your device is displayed in the Sophos Mobile Control list of registered devices 23 Sophos Mobile Control 24 6 What to expect after installation Depending on the settings of the configuration profile installed the following can be expected after installation New applications may be available Your system administrator may have specified required and recommended apps to be installed on your device To view and install them open Sophos Mobile Control on your device and flick to Required or Recommended For further information see Install required and recommended apps section 7 2 When your device becomes non compliant with the company policy for example due to a non compliant app installed on it a Sophos Mobile Control notification is displayed in the notification bar on your device In the Sophos Mobile Control app you can view all violations For further information see View compliance violations on your device section 7 5 You can also view the compliance violations for devices registered for you in the Self Service Portal For further information see View compliance violations in the Self Service Portal section 8 1 If your system administrator has configured app protection for specific apps on your device you will be prompted to define a password when you open a protected app for the first time
19. on your device to comply with your company policy After you have made the necessary changes you have to synchronize your device with the Sophos Mobile Control server To manually synchronize your device 1 Open the Sophos Mobile Control app on your device 2 In the Home view tap Synchronize now Install required and recommended apps Your system administrator may have configured required and recommended apps for your device You can install these apps directly from the Sophos Mobile Control app 1 Open the Sophos Mobile Control app on your device 2 Flick to Required apps Recommended apps Depending on the system configuration the app is suggested for installation or installed directly on your device Lock protected apps If your system administrator has configured app protection for specific apps on your device you will be prompted to define a password when you open a protected app for the first time Afterwards the app is password protected You need to enter the password every time you open the app or 25 Sophos Mobile Control 26 7 4 7 5 7 6 after your device has been locked In the Sophos Mobile Control app you can view the protected apps and lock all of them at once This is for example useful if you want to hand over your device to somebody else to prevent them from using your protected apps Note The Sophos Mobile Control Self Service Portal offers a function for resetting the password for protected
20. out button in the header User guide for Android 4 Set up Sophos Mobile Control on an Android phone 1 Log in to the Sophos Mobile Control Self Service Portal The Self Service Portal Welcome page is displayed SOPHOS Mobile Control Q Change password Home Support Logout Welcome to Self Service Portal You have not registered a device yet To receive your personal company settings please register your device Register new device Copyright 2011 2014 Sophos Ltd All rights reserved Privacy Policy and Terms amp Conditions company names mentioned are trade Note If other devices have been registered for you they are displayed in a list on the Welcome page This list shows all devices you have registered through the Self Service Portal and devices that have been registered for you by your system administrator Note The number of devices you can register through the Self Service Portal may be restricted by company policy In this case you cannot register any further devices after the specified number has been exceeded 2 Click Register new device The Company Policy page is displayed 3 Read the company policy information select I accept the terms and click Next Sophos Mobile Control 4 On the Select device page select Android and click Next SOPHOS Mobile Control ft Home Support Logout Select device Android for example Samsung Galaxy devices Google Nexus devices
21. rademark of Sophos Ltd All other product and company names mentioned are trademarks or registered trademarks of their respective owners Note With the Home button in the page header you can return to the Self Service Portal Welcome page To return to the progress page click Show tasks for the relevant device 14 User guide for Android 10 On your phone you receive a message with a link lt ba 15 Sophos Mobile Control 11 Tap the link Depending on your system configuration you may be asked which browser you want to use Select Play Store The Sophos Mobile Control app is displayed in Google Play Store 0s Mobile Control SOPHOS LIMITED SOPHOS kkk kk Rate amp review KKKK What s new 12 Download and install the Sophos Mobile Control app Upon completion a success message is displayed 16 User guide for Android 13 Start Sophos Mobile Control on your device You are prompted to activate Sophos Mobile Control as a device administrator The following task needs your attention Activate device admin Not now 17 Sophos Mobile Control 14 Tap OK The dialog for activating Sophos Mobile Control as device administrator is displayed O Activate device administrato O Control SOPHOS Activating administrator will allow Control to perform following operations e Erase all data Erase the phone s data without warning by performing a factor
22. s Mobile Control 3 2 3 3 3 4 2 In the Self Service Portal login dialog enter the user credentials customer and user from the Self Service Portal welcome email and the password from the second email 3 Click Login You are prompted to change your password 4 Enter a new password confirm it and click Save A message confirms that the changes have been saved You can now use the new password for login Login 1 Go to the Self Service Portal URL The Self Service Portal login dialog is displayed 2 Enter your Customer User name and your Password and click Login You are logged on to the Self Service Portal The Self Service Portal Welcome page is displayed Password recovery If you have forgotten your password for logging in to the Sophos Mobile Control Self Service Portal you can reset it to receive a new password 1 In the Login dialog of the Self Service Portal click Forgot password The Reset password dialog is displayed 2 Enter your Customer and User information and click Reset You receive an email with a link for resetting your password 3 Click the link The login dialog is displayed with a message that an email with a new password has been sent to you This second email contains a randomly generated password 4 Enter the password to log in You are logged in to the Self Service Portal and prompted to change your password Logout To log out from the Self Service Portal click the blue Log
23. tware distribution as well as security settings and many other device management operations on mobile devices The Sophos Mobile Control system consists of a server and a client component which communicate through data connections and SMS messages Sophos Mobile Control secures corporate data on your mobile device and ensures that your device is compliant with the corporate policy that applies in your company With the Sophos Mobile Control Self Service Portal you can register your mobile device with Sophos Mobile Control In addition you can remotely locate lock or wipe your device and reset your password passcode without having to contact the helpdesk Note The functions available in the Self Service Portal may vary depending on the system configuration according to company policy Some functions described in this guide may not be available in your Self Service Portal Sophos Mobile Control 2 About this guide This guide describes how to install and set up Sophos Mobile Control on Android devices view messages sent by the server on your device view compliance violations on your device and in the Self Service Portal manually synchronize registered devices with the Sophos Mobile Control server lock devices in case of theft or loss reset your device password passcode reset devices to their factory settings wipe in case of theft or loss reconfigure your device if Sophos Mobile Control has been removed from it show the location of
24. y data reset Change the screen unlock password Change the screen unlock password Set password rules Control the length and the characters allowed in screen unlock passwords Monitor screen unlock attempts Cancel Activate 18 User guide for Android 15 Tap Activate A configuration SMS with encrypted contents is sent to your phone in the meantime It is processed by the app and deleted The Sophos Mobile Control app starts synchronization automatically O Sophos Mobile Control mpliance Home Required Synchronize now C Sync status 19 Sophos Mobile Control 16 After synchronization has been completed the sync status shows the last successful synchronization O Sophos Mobile Control mpliance Home Required Synchronize now Sync status successful on Other configuration dependant steps might follow 20 User guide for Android 17 If your device supports Samsung SAFE you may be prompted to install the Sophos Mobile Control Samsung SAFE plugin Tap OK in the message displayed and install the plugin The following task needs your attention Open url to install Plugin installation Not now 18 After all configuration steps have been completed a success message is displayed in your browser Click OK The Configuration finished page is displayed The remainder of the installation and configuration process depends on your company specific configuration Depending
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