User manual - HYPOnet certificates - HYPO ALPE-ADRIA
Contents
1. Customer Service 0800 14 14 2 1 2 Downloading the installation using the link Application email for downloading certificates If the bank has issued a certificate for you you will receive an email for downloading of the certificate in which you can access the download by using the link Application Example email Certificate HYPO ALPE ADRIA BANK d d Testni Korisnik Dear clients In order to use HYPOnet you need to download digital certificate and store it on a Smart Card or USB Key Please click on the download link to install the application HYPOnet certificates Application Certificate consists of two passwords which for securitv reasons are being sent separatelv First password XXXXXXXXXX Second password will be delivered to vou in a registered mail ID 3973 For additional information please contact us on our free line 0800 14 14 and for international calls please use the line 4385 1 6030 000 Best regards Hvpo Alpe Adria Bank d d Note When opening the email always check if the sender is hyponet croatia hypo alpe adria com After selecting the Application link vou will be offered two options Run and Save depending on the tvpe of vour Internet browser and its settings We recommend vou to save the application locallv bv clicking the Save button and check the authenticitv of the application issuer prior to the installation 2 2 Authenticity check of the HYPOnet certificates app2. Selection of a cryptographic device Certificates mfo Issue certificate Ghange PIN Unblock PIN Show PUK Install PROSET to Firefox Reset cryptographic device 5 1 1 Selection of a cryptographic device return to the home page 5 1 2 Certificates info screen with an overview of all certificates stored on vour device It includes several options HYPOnet certificates X Certificates info l Tesini Korsad B ng l chdanq ihe ceri late you Can Choose between Delete certificate Certificate reaistrabon Certificate renewal AS Q HyPo ALPE Apri 5 VAMA UZ VAS ZA VAS 5 1 2 1 Certificates info By double clicking or by right clicking the selected certificate a new window will open with certificate details 13 HYPOnet certificates at Certificate x General Details Certification Path A Certificate Information Certificates info This certificate is intended for the following purpose s Proves your identity to a remote computer Testni Korisnik Issued to Testni Korisnik Issued by HYPO HR IB Test CA Valid from 16 2 2015 to 16 2 2017 cking the certificate you can choose between cate Certificate registration Certificate renewal Learn more about ertificates OK Device info Serial number 24760FCB4FDE63E4 ror Manufacturer Gemalto S VAMA UZ VAS ZA VAS Mode ID Prime NET gt By right clicking the selec
3. certificate IBCA IBCA root certificate is a certificate issued bv Hvpo Alpe Adria Bank and intended for checking of authenticitv of the certificate issuer If the certificate is not installed on vour computer its installation will be offered to vou on the first screen the first time you run the HYPOnet Certificates application Select Yes Root certificate is missing k It needs to be installed If you do not install it the program will close You are about te install a certificate from a certification authority CA A claiming to represent IBCA You should confirm its origin by contacting BCA The following number will assist you in this process Thumbprint shal ESD4E2B7 AIFEFFBA B26975685 2ACEABA3 CEDESS09 Warning If you install this root certificate Windows will automatically trust any certificate issued by this CA Installing a certificate with an unconfirmed thumbprint is a security risk If you click Yes you acknowledge this risk Do you want to install this certificate 3 Using of the HYPOnet certificates application When you start the application it will automatically recognize the HYPOnet device you have plugged into your computer If the message Card not supported is displayed on the screen this means that your card is old You can order free replacement of the card by calling the free line 0800 14 14 or by calling your Financial Advisor Only cards with 64K and higher are supported
4. devices In order for the application to be used vou need to install it on vour computer 2 Application installation 2 1 Application download 2 1 1 Installation download via web site of the Bank Vou can download the application bv using the link on the web page of Hvpo Aple Adria Bank http web2 hypo alpe adria hr WebDownload In order to access the web page you will need the password provided by the bank together with security equipment or you can check the password with your Financial Advisor g HYPO ALPE ADRIA SUPPORTIVE FRIENDLY FAIR Installation Download Password Login gt Enter the code you recieved from bank together with HYPOnet equipment Customer Service 0800 14 14 Select the equipment type g HYPO ALPE ADRIA SUPPORTIVE FRIENDLY FAIR Logout jee Installation Download Smart Card USB Key fem Select equipment type Customer Service 0800 14 14 Click on the link HYPOnet certificates zip f HYPO ALPE ADRIA SUPPORTIVE FRIENDLY FAIR Logout Installation Download Which Which operating browser system am am I I running using Equipment Type Category File Name Description Equipment Type Category HYPOnet certificates zip 1 Application for downloading of certificates and managing smart card Smart Card Software PAGE 1 To determine if you are using 32 or 64 bit Windows see System Type field in Control Panel System and Security System
5. stated at the back of the card HYPOnet certificates b Your card is not supported Please contact your bank for the new card at 0800 14 14 Activeard Gold SchlumbergerSema Cryptoflex 8k SB8640 2706801010204 AC 4 Application login 4 1 Selecting the cryptographic device When you start the application please select the security device you are using by clicking either USB Key or Smart Card button selection of a cryptographic device No device has been found Please turn the device on and wait lf you have turned the device on please select the device type and wait If the HYPOnet Certificates application does not recognize the plugged in HYPOnet equipment please check in the Device manager if the installed drivers are correct There Should not be a yellow icon question mark under options smart card reader smart card start run enter devmgmt msc and confirm with OK Details on how to install the corresponding driver can be found by following the link http www hypo alpe adria hr troubleshooter index html Prerequisites for working with Smart Card In order for you to use smart card on your computer ActivClient application version 6 2 or 7 0 must be installed on your computer we recommend to always use the latest version Application HYPOnet certificates will automatically recognize that the smart card is inserted your computer and if ActivClient application is not installed it will aut
6. 197 is available Do you want to install it now Please upgrade the ActivClient application because some functionalities may not work properly ji ActivClient x64 Patch InstallShield Wizard s Welcome to the Patch for ActivClient x64 Actividentity ActivClient The InstallShield R Wizard will install the Patch for ActivClient x64 on your computer To continue dick Update ACTIV BJENTITV pert of HD Gobet Actividentity ActivClient The InstallShield Wizard has successfully installed ActivClient x64 Click Finish to exit the wizard ACTIV BJENTI TV part of HD Gobet 4 2 Application login ActivClient Update Downloading Please upgrade the ActivClient application because some functionalities may not work properly ACTIV ENTITY entity The following applications are using files that need to be updated by this setup ira y updated while the system is running If you choose to continue a reboot will be required to complete the setup Some files that need to be updated are currently in use a Do not dose applications A reboot will be required InstallShield Lox e You must restart your system for the configuration y changes made to ActivClient x64 to take effect Click Yes to restart now or No if you plan to restart later RESTART RA UNALA NIJE OBAVEZAN Cove J F Application will offer you to define a PIN or to enter the PIN if the card was already initia
7. Cryptographic device Program Issuing new certificate This process can take a while Please leave the cryptographic device plugged in and do not turn the computer off Preparing request for the certificate Requesting a new certificate Storing the certificate to the cryptographic device Please unplug the device from the computer and then plug it in again Certificate successfully downloaded Certificates info If the download for some reason was unsuccessful a red error message will be displayed on the screen After you have successfully downloaded the certificate please turn the HYPOnet device USB key Smart Card off and then on again after which the new certificate will be ready to be used 5 1 4 Change PIN option to change the PIN Enter the current PIN and enter the new PIN two times and click on Confirm 16 Change PIN Old PIN New PIN Repeat new PIN F Show PIN Confirm PIN length is 6 8 characters 5 1 5 Unblock PIN PIN will be locked if it was entered incorrectly for 5 consecutive entries after which you will no longer be able to use the device In order to unlock the PIN you will need PUK number Enter PUK and after that enter the new PIN two times and click on Confirm This will unlock your card on the USB key or on your Smart Card Unblock PIN PUK New PIN Repeat new PIN E Show PUK and PIN Confirm PIN length is 6 8 cha
8. GREES TO BE BOUND I accept the terms in the license agreement ACTIV BJENTITV I do not accept the terms in the license agreement part of HD Gobet InstallShield Setup Type activ ENTITY Ready to Install the Program L Choose the setup tvpe that best suits vour needs part of HID Global The wizard is ready to begin installation AETI v entity Please select a setup type Click Install to begin the installation l If you want to review or change any of your installation settings dick Back Click Cancel to Typical exit the wizard All program features will be installed Requires the most disk space Choose which program features you want installed and where they will be installed Recommended for advanced users InstallShield InstallShield Actividentity ActivClient The InstallShield Wizard has successfully installed ActivClient x64 Click Finish to exit the wizard E Show the readme file AcTIV ENTITY part of HID Gobe After you install the ActivClient 7 0 already at your next start of the application you will be offered to update the version with a latest fix The procedure of the ActivClient 7 0 update is described here select buttons marked in red ActivClient Update ActivClient update 0 2 409 is available Do vou want to install it now Please upgrade the ActivClient application because some functionalities may not work properly Welcome to the Patch for ActivClient
9. by bank on your e mail address stated on the HYPOnet admission form while the other part of the password was sent to you via registered mail Please enter all requested data and click on Confirm After this the certificate download will be started During certificate download please do not turn off your computer and do not plug out the USB key or the Smart Card Please wait until the process is complete Steps being performed are written on the screen and success messages are written next to it in green if successful and in red if for some reason the download was unsuccessful HYPOnet certificates K Cryptographic device Program Issuing new certificate Enter ID Password 1 and Password 2 and press Confirm Password 1 Password 2 Mt Lunncccccscccccencnnccccsscsccsccenescccccesccccsecnsccsccscsccced During the certificate download process a pop up window will appear on which you should click the OK button 15 HYPOnet certificates Cryptographic device Program Issuing new certificate This process can take a while Please leave the cryptographic device pluqqed in and do not turn the computer off Preparing request for the certificate C HR L ZADAR O j l Device info Serial number 24760F CB4FDE63E4 HYPO Manufacturer Gemalto aq S VAMA UZ VAS ZA VAS Model ID Prime NET Green message says that the download was successful HYPOnet certificates K
10. d o o company is listed in the Name field Application is signed authenticated by the certificate of Symantec institution exact name is Symantec Time Stamping Services Signer G4 Should vou notice anv problems with the digital signature red X please contact our contact center on our free line 0800 14 14 Example of the signature with a red X View Certificate j i 2 xi General Details Certification Path Trust Certificate Information This certificate cannot be verified up to a trusted certification authority 2 3 Application installation on vour computer Run the HVPOnet certificates exe installation file Following pictures represent the installation process Open File Security Werring o De you wart io run ihia file L HYPOnet ertifikati Installation Package Setup i 7 Hame L MIPOet cdib sip Hint vertifieates ent om sects iz MW l a Installation Package Fam caie pu uat s E HvPCinet Certifikati Installation Package Setup d d HyPOnet Certifikati Installation Package Setup eS Q iro tieeaons HYPOnet Certifikati Installation Package 7 e itoa HYFOnet Certifikati Installation Package Setup Progress Setup Successful Proceszingi behiai Application can be found on the START menu or you can start it by using the shortcut on your desktop under the name HYPOnet certifikati HYPOnet Gertifikati 2 4 Installation of the root
11. l process Here is an example of an email which will be sent to the user Dear customers Digital certificate for using HYPOnet will soon be expiring In order to use HYPOnet further we suggest you to renew the certificate as soon as possible by clicking the link https www hypo hr certenrollrenew renew asp ce xXXXX lang en For additional information please contact us on our free line 0800 14 14 and for international calls please use the line 385 1 6030 OOO Best regards Hypo Alpe Adria Bank d d 19
12. lication Authenticity check of the application can be done by checking its digital signature which is important for the security since it is guaranteeing that the application is the one you want to use in this case HYPOnet certificates by Hypo Alpe Adria Bank It might occur that some internet pages will persuade you to download malicious software This is why you should always first check the following e if the application is digitally signed with a certificate in our case this is Symantec company e Who is the issuer in our case this is CREA plus d o o company e if the certificate is valid All mentioned parameter can be checked by right clicking the installation package and by selecting Properties gt Digital Signatures tab gt Details button gt General tab eS wef HYP Onet Certificates exe Properties Signature list Name of signer E mail address Timestamp CREA plus d o o Not available 19 sije nja 2015 14 Digital Signature Details 2 General Digital Signature Information F This digital signature is OK Signer information Name CREA plus d 0 0 E mail Not available signing time 19 sije nja 2015 14 46 22 View Certificate Countersignatures Name of signer Timestamp Symantec Time Stamping 19 sije nja 2015 14 46 22 4 Valid digital signature can be recognized by the message at the top of the dialogue box where you can see that CREA plus
13. lised or if you have already used it Depending on the situation please define a new PIN or just enter an already defined PIN and select the Confirm button 11 HYPOnet certificates Cryptographic device Program Enter PIN Show PIN Confirm Initially PIN will not be displayed because dots will be displayed instead of it for security reasons in case someone is standing next to you and if you check the Show PIN check box PIN will be visible After you enter your PIN PUK Unlock Code will be displayed PUK serves to unlock the Smart Card and USB key and without the PUK number this would be impossible You can close the window by clicking the Confirm button The window will be permanently closed if you check the check box I stored the PUK don t show it anymore but bear in mind that you will no longer be able to get the PUK and we suggest you to store it on a safe place prior to selecting the check box PUK Unlock code 2984 3575 1098 3219 5821 2025 Write down this number and save it to a safe place You will need this number to unblock your cryptographic device Issuing the new USB Key or a Smart Card will be charged in B stored the PUK don t show it anymore accordance with the bank tariff Confirm 5 Description of application functionalities Application offers drop down menus Cryptographic device and Program 12 5 1 Cryptographic device Cr raphic dewi Program
14. omatically offer to install the ActivClient 7 0 application latest fix for the mentioned version The procedure of the basic ActivClient 7 0 installation is described here select buttons marked in red ActivClient Install ActivClient Install ActivClient is not installed on this computer Do vou want to Downloading install ActivClient version 7 0 2 0 Installation of ActivClient application is prerequisite for Installation of ActivClient application is prerequisite for HYPOnet certifikati application HYPOnet certifikati application l Welcome to the InstallShield Wizard for L si ika ActivClient x64 Please read the following license agreement carefullv v en La ctivllient The InstallShield R Wizard will install ActivClient x64 on your ACTIVIDENTITY a ENEKE END USER LICENSE AGREEMENT EULA Standard Version v 101612 IMPORTANT READ CAREFULLY This End User License Agreement EULA is a legal agreement between you Licensee either an individual or an entity and Actividentity Inc Actividentit governing the use of the software products and modules Software that came with this EULA whether provided on a standalone WARNING This program is protected by copyright law and basis or installed or embedded on hardware products Hardware and any international treaties associated product documentation or other written materials accompanying or provided with the Software Documentation LICENSEE A
15. racters 5 1 6 Show PUK Unlock Code This option will display the PUK Unlock Code which can be used to unlock the USB Key in case when you have entered incorrect PIN 5 times in a row Window can be closed by clicking the Confirm button PUK Unlock code 2984 3575 1098 3219 5821 2025 Write down this number and save it to a safe place You will need this number to unblock your cryptographic device E stored the PUK don t show it anymore Confirm The window will no longer be displayed if you check the check box I stored the PUK don t show it anymore but bear in mind that you will no longer be able to view the PUK and we Suggest you to store it in a safe place prior to selecting the check box Issuing of new security equipment will be charged in accordance with the bank tariff 17 5 1 7 Install PKCS 11 on your FireFox The first time you are using HYPOnet on Firefox browser be sure to set the module by Starting this option which will in the background make the installation and you will be informed once it has completed successfully a Installation successful 5 1 8 Card reset Both types of security equipment USB Key and Smart Card have their card on which the certificate is stored and if the devices should be reset please select this option When you reset the card all certificates which were stored on it will be deleted 5 2 Program Program Hrvatski About v Hrvatski C
16. roatian version of the application v About details on the Hypo Certificates application 6 Notification on certificate issuing or renewal 6 1 Issuing downloading new certificate New certificate is being issued by the Bank and for security reasons it is being sent in two parts First part of the password you will receive on your email address stated on the HYPOnet admission form and the second part you will receive via registered mail This mail the bank will send to the user Certificate HYPO ALPE ADRIA BANK d d Test User Dear clients In order to use HYPOnet you need to download digital certificate and store it ona oliart Card or USB Key Please click on the download link to install the application HYPOnet certificates Application Certificate consists of two passwords which for security reasons are being sent separately First password XXXXXXXXXX Second password will be delivered to you in a registered mail 18 ID AXXX For additional information please contact us on our free line 0800 14 14 and for international calls please use the line 385 1 6030 000 Best regards Hvpo Alpe Adria Bank d d 6 2 Certificate renewal If vour certificate will soon expire 70 davs prior to the expirv vou will receive a pop up message about the renewal with a renewal link Also the user will receive an e mail with the same content By selecting the link in the message the user will start with the certificate renewa
17. ted certificate following options are displayed Certificate Info Certificate deletion Certificate registration USB Key Certificate renewal SASA Info Delete certificate Certificate registration Certificate renewal 5 1 2 2 Delete certificate This option offers permanent deletion of the certificate from your card USB key 5 1 2 3 Certificate renewal If the certificate is expiring soon in the next 70 days an exclamation point will be displayed next to this option In order to start the process of certificate renewal please select Certificate renewal on the drop down menu and click on the Confirm button HYPOnet certificates 7 Cryptographic device Program Certificates info t E Testni Kof info Delete certificate Certificate registration By right clicking the certificate you can choose between Delete certificate Certificate registration Certificate renewal Device info Seriali number 2476OFCBAFDES3EA lt i HYPO Manufacturer S VAMA UZ VAS ZA VAS Mode After you have successfully renewed your certificate please turn of and on again the HYPOnet device USB Key Smart Card after which the new certificate will be ready to be used 5 1 3 Issuing new certificate By selecting this option you can start the process of certificate download There are three fields on the screen ID and two fields for passwords ID unique certificate number and the first part of the password were sent to you
18. w HvPO ALPE ADRIA S VAMA UZ VAS ZA VAS HYPOnet Certificates MANUAL CONTENT 1 DESCRIPTION 2 APPLICATION INSTALLATION 2 1 APPLICATION DOWNLOAD 2 1 1 INSTALLATION DOWNLOAD VIA WEB SITE OF THE BANK 2 1 2 DOWNLOADING THE INSTALLATION USING THE LINK APPLICATION EMAIL FOR DOWNLOADING CERTIFICATES 2 2 AUTHENTICITY CHECK OF THE HYPONET CERTIFICATES APPLICATION 2 3 APPLICATION INSTALLATION ON YOUR COMPUTER 2 4 INSTALLATION OF THE ROOT CERTIFICATE IBCA 3 USING OF THE HYPONET CERTIFICATES APPLICATION 4 APPLICATION LOGIN 4 1 SELECTING THE CRYPTOGRAPHIC DEVICE 4 2 APPLICATION LOGIN 5 DESCRIPTION OF APPLICATION FUNCTIONALITIES 5 1 CRYPTOGRAPHIC DEVICE 5 1 1 SELECTION OF A CRYPTOGRAPHIC DEVICE 5 1 2 CERTIFICATES INFO 5 1 2 1 Certificates info 5 1 2 2 Delete certificate 5 1 2 3 Certificate renewal 5 1 3 ISSUING NEW CERTIFICATE 5 1 4 CHANGE PIN 5 1 5 UNBLOCK PIN 5 1 6 SHOW PUK UNLOCK CODE 5 1 7 INSTALL PKCS 11 ON YOUR FIREFOX 5 1 8 CARD RESET 5 2 PROGRAM 6 NOTIFICATION ON CERTIFICATE ISSUING OR RENEWAL 6 1 ISSUING DOWNLOADING NEW CERTIFICATE 6 2 CERTIFICATE RENEWAL SN HO UB WwW WwW 11 12 13 13 13 13 14 14 15 16 17 17 18 18 18 18 18 19 1 Description HVPOnet Certificates is an application for management of certificates which are stored on a USB kev or SmartCard issued bv Hvpo Alpe Adria Bank Using this application vou can download certificates and manage HVPOnet
19. x64 Actividentity ActivClient The InstallShield R Wizard will install the Patch for ActivClient x64 on your computer To continue dick Update ACTIV BJENTITV part of HD Gosa Actividentity ActivClient The InstallShield Wizard has successfully installed ActivClient x64 Click Finish to exit the wizard ACTIV BJENTI TV part of HD Gobe ActivClient Update Downloading Please upgrade the ActivClient application because some functionalities may not work properly Some files that need to be updated are currently in use AGTIV BJENTITV The following applications are using files that need to be updated by this setup ActivClient Agent Actividentitv Event Service Actividentity Shared Store Service B Automatically dose and attempt to restart applications Do not dose applications A reboot will be required InstallShield You must restart your system for the configuration changes made to ActivClient x64 to take effect Click Yes to restart now or No if you plan to restart later RESTART RA UNALA NIJE OBAVEZAN Coe J LM If you already have installed ActivClient 6 2 it will also have to be updated with the latest fix We recommend you to make this update although it is not necessary for using the HYPOnet certificates application 10 The procedure of the ActivClient 6 2 update is described here select buttons marked in red ActivClient Update ActivClient update 6 2 0
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