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User manual for the Sberbank Online Banking application
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1. Messages Customer EB TEST 2 Account overview Address Nova Cesta 50 10000 Zagreb Account movements overview E pu Selected account HR8825030073201012435 HRK by criteria Available balance 593 81 HRK Enter new Payment orders Overview of set payment Period 10 days v NM CXII orders Loans and term deposits Account movements as of 24 05 2013 till 03 06 2043 Exchange rate list Account movements PDF format Modification of the PIM Note All movements initiated through the Internet banking system show on the left side a small letter e Sberbank d d Page 8 Y SBERBANK Sberbank Online Banking 3 5 Account movements overview by criteria In this submenu you can access the account movements and search them by pre defined search criteria as shown below Finally the overview of the account movements can be printed or saved to your hard disc in the PDF format Internet banking Account movements overview by criteria MESI Messages Customer EB TEST 2 Account overview Address Nova Cesta 50 10000 Zagreb Account movements overview Selected account HR8625030073201012436 HRK by criteria Available balance 593 81 HRK Enter new Payment orders af set payment Search in coming Outgoing All Loans and term deposits and execution date 03 06 se 2013 n os ye oe 2013 v cc dedu where contains and first Modification of the
2. In this submenu you can access the details on the selected customer and account number as shown below Internet banking Overview of additional account data Messages l Customer EB TEST 2 a Address Nova Cesta 50 10000 Zagreb Additional data E mail ebigmail com Account movements Overview Enter new Payment orders E s Overview of set payment Bookkeeping Non Hon Open orders Account type Status Overdraft Available Cecy processed processed IM transactions amount Loans and term deposta TEWwuCIBACUN AKTIVAN 59381 HRK 0 0 00 20 12 2005 Exchange rate list Modification of the PIN Logout In this screen you can also enter your e mail address onto which you would like to receive the response of the Bank regarding your reclamations and questions 3 4 Account movements overview Upon the selection of this option the application generates and displays an overview of all account movements for the last 10 days The criteria you can select in this screen are Incoming payments Outgoing payments and payments The displayed account movements can be limited by selecting the desired number of items to be displayed in the drop down menu Period Once you have selected all search filters criteria click on the Display option Finally the overview of the account movements can be printed or saved to your hard disc in the PDF format internet banking Account movements overview
3. Internet banking Account overview Messages Customer EB TEST Z Account overview Address Nova Cesta 50 10000 Zagreb Additional data Account movements Overview Accounts Enter new Payment orders Account number Account Overdraft Bookkeeping Available qpe d Account Overview of set payment n Balance balance overview vnu transactions Loans and term deposits le HR862503007 3201012436 Exchange rate list P TEKUCI RACUN 0 00 370 85 570 85 HRK 4 Modification of the PIN E HR31 ee DEVIZNI RACUN 0 00 757 757 USD 4 4 EU DEVIZNI RACUN 0 00 28 37 2837 CHF DEVIZNI RACUN 0 00 70 06 70 06 EUR E Internet banking Logoff from the Internet banking system Thank you for using the Sberbank Online service If you are using a USB minikey device for logging into the internet banking system please remove your login device from your PC once you have completed all activities in the system and close your internet browser Private customers Corporate customers Contacts Instructions Instructions Certificates FAQ Sberbank d d Page 21 Y SBERBANK Sberbank Online Banking 4 Setting the Internet Explorer IE browser In order to provide for a smooth usage of the Internet banking system with all functionalities several settings in the Internet Explorer browser need to be adjusted 4 1 Adding of the Internet banking site to the list of trusted sites By following the next few step
4. e data on the individual bank accounts data on the outstanding non processed transactions by clicking the number of the non processed transactions a list displaying such transactions is displayed By clicking the desired account number details on the selected account are displayed You can also access the account detail data by selecting the Account overview Additional data option on the left If there are several bank accounts managed in the Sberbank Online banking application all accounts are listed in the bottom part of the screen In order to select the desired account just click on the account type or currency Also by clicking on the E icon next to the account number you can gain information on the account movements Account overview Messages Customer EB TEST 2 DeC Wr Address Nova Cesta 50 10000 Zagreb Additional data Account movements Overview Accounts Enter new Payment orders Non Account number Account Overdraft Bookkeeping Available DET Account Overview of set payment Balance balance y professes loverview orders transactions Loans andtermdeposits HR8625030073201012436 bh TEKUCI RACUN 0 00 5863 81 593 81 HRK 3 3 HR3425030073204386003 Exchange rate list Modification of the PIN Logout HR512503007 3201841737 HR532503007 3201563311 Sberbank d d Page 7 Y SBERBANK Sberbank Online Banking 3 3 Account overview Additional data
5. the Add button on the right side Pop up Blocker Settings X Exceptions E websites by adding the site to the list below Address of website to allow https eb sbhr hr mA Sberbank d d Page 24 2 SBERBANK Sberbank Online Banking Inthe drop down menu below select the filter level and click on Close 4 Click OK 5 Information You can also try out the demo version of the Sberbank Online Banking system access httos eb sbhr hr and click on Private customers Demo which activates the demo version of the application For any questions click on Contacts and write us an e mail By clicking on Questions amp Answers you will gain access to the FAQ of our users and our answers to those questions If you have any questions suggestions criticism commendations or advice regarding the Sberbank Online Banking feel free to contact us at eob sberbank hr or our free of charge telephone number 0800 0600 09 00 16 00 on a working day We are here for you Sberbank d d Page 25
6. PIN Logout select criteria and press Display Note All movements initiated through the Internet banking system show on the left side a small letter e Sberbank d d Page 9 9 SBERBANK Sberbank Online Banking 3 6 Enter new payment orders Description of the input fields a Payment currency this input field is automatically filled with HRK and cannot be changed b Amount payment amount c Debit reference number model the first input field is automatically filled with HR and cannot be changed If no model is available please enter model 99 or 00 if the user has a reference number but no model d Sender paying party this predefined data cannot be changed e IBAN or bank account number of Sender paying party this predefined bank account number cannot be changed The account number is based on the IBAN bank account number format f Recipient the data is entered manually or can be selected in the menu on the right g Credit reference number model the first input field is automatically filled with HR and cannot be changed If no model is available please enter model 99 or 00 if the user has a reference number but no model h IBAN or bank account number of Recipient the user enters the account number which is to be credited The format of the bank account number may be the format of the Bank bank account number old format or the new IBAN format i Payment description the
7. and to set the payment orders i e the procedure starting from the creation till the final sending of the orders to the Bank correctly and completely After you have selected the Internet banking for Private customers the following screen appears in which you must enter the personal data necessary for a login into the Internet banking system which you have received in the Internet banking package in the Bank The following data has to be entered User name please refer to the Application for activation which you have received in the Bank the PIN number the initial PIN is also provided in the package the password the password is nonrecurring and generated by the token device which is also part of the package Sberbank d d Page 4 Y SBERBANK Sberbank Online Banking Appearance of the Login screen SBERBANK I Ir N 7 About us Services Products Contact Press portal Login to Internet banking system For login to the Internet banking system please enter user name PIN and OTP password Confirm login by clicking on the button Login confirmation Internet banking Login User name PIN Password Private customers Corporate customers Contacts Demo Instructions Demo Instructions Certificates FAQ After you have entered all the required data provided the data is correct the application will open the following screen in which the user is asked
8. currency you wish to purchase After you have entered the desired amount the application will automatically calculate the counter value based on the Exchange list valid on the day of the transaction Sberbank d d Page 12 Y SBERBANK Sberbank Online Banking 1 Click the gt gt button Enter new Payment orders Date of Payment order execution 03 06 2013 Payment onder Templates Amount to be exchanged Targeted amount Sale purchase of 0 00 1 31 foreign currencies From account account Overview af set payment HR8525030073201012436 HRK v HR 3125030073201336003 EUR vw orders By the exchange rate By the exchange rate Loans and term deposits Exchange rate list Modification of the PIN Logout 2 Click Confirm Account HR8525030073201012435 HRK will be debited with the amount of 10 00 HRK account HR3125030073201385003 EUR will be credited with the amount of 1 31 EUR 3 You can choose between the options of entering new payment orders or authorizing the order s you have just entered Payment order reception Input of payment order successful B Enter new payment order 3 Set payment orders overview Authorization Payment order awaits additional signatures Transaction reference number 4265520 Payment description Kupovina valute EUR Execution date 03 06 2013 Debiting amount 10 00 HRK Crediting amount 1 31 EUR Exchange rate 7 530000 Entered 03 06 2
9. of the Sberbank Online Banking system The following chapter describes in detail the usage of the Sberbank Online Banking system 3 1 Authorizations If you are authorized to manage in the Internet banking system accounts apart from your own that is accounts for which you have been authorized upon successful login on the initial screen of the Sberbank Online Banking application the option Authorizations will be displayed automatically and it serves for an insight in all accounts for which you have been duly authorized There are 3 levels of authorization authorization of payment orders data input information The accounts of the customer within the Internet banking system and the authorizations given are defined in the moment the Internet banking service is arranged in the Bank at the request of the customer Of course these issues can also be modified subsequently if necessary In order to select the desired account click on the account number Internet banking Pregled ra una ie Ovlasti Komitent Robert Knez 5 Adresa Nova Cesta 50 10000 Zagreb Pregled ra una Trenutni korisnik Tezini HUB2 Dodatni podaci Ra uni Pregled prometa Knii Meob Zadavanje naloga Stanje nal Pregled zadanih naloga E HR8625030073201012436 Kredili i om enja b TEKUCI RACUN HRK 000 Te ajna lista E HR6525030073201572604 Odjava TEKUCI RA UN HRK 258 78 E E 3 HR2225030073100039013 IRO RA UN HRK 0
10. the basis of the Execution schedule of the Bank which is available on the corporate website of the Bank Sberbank d d Page 11 Y SBERBANK Sberbank Online Banking 3 7 Enter new payments order templates If you would like to create a new or use a previously saved payment order template you can do this by selecting the Enter new payment orders Templates option in the Main menu After you have selected this option you can create a new template by selecting the option Add new template This opens the payment order form which you can complete as required To close save the payment order template under a name which you can freely choose If you would like to use a previously saved template just click on the icon on the left side of the template or the underlined account number in blue This will open the desired template which you now must modify if necessary and authorize for the authorization procedure please refer to the chapter Authorization of payment orders If you would like to delete previously saved templates you can do so by clicking on the rubber on the right side Templates Authorizations Messages Payment orders p Add new template a a DOPUNSKO OSIGURANJE DR AVNI PRORA UN REPUBLIKE HRVATSKE Account movements PREMIJA ZA DOPUNSKO ZDRAVSTVENO OSI Mm GURANJE 01 2010 RACUN 10010051863000160 USED LAST TIME 5 2 2010 8 26 51 e Enter new Payment orders 1 Eurohertz
11. use the Internet banking system we recommend that you set your Internet Explorer IE browser in accordance with these instructions chapter Setting the Internet Explorer browser Setting the Internet Explorer browser This is not a mandatory step however if you fail to do so the application will in some parts not be able to provide all of its functionalities When you first login into the Sberbank Online Banking system it is necessary to enter the following address www sberbank hr in the Internet browser Then click on the Sberbank Online Banking link or enter the address htips eb sbhr hr directly If you have entered the correct address the following screen will appear i 7 7 Contact Press portal Application selection ee Y SBERBANK i About us Services Products Internet banking Online Banking Business Online Private customers Corporate customers Contacts Demo Instructions Demo Instructions Certificates FAQ On the application s homepage you can select the desired language Croatian or English You can also select the application type for Private or Corporate customers At the bottom of the homepage see upper image in the blue line the link to the demo version of the Internet banking system as well as the Instructions are located It is strongly recommended that you read the instructions prior to first use in order to set and provide for a smooth operation of the application
12. 00 ES 3 HR3125030073201386003 DEVIZNI RACUN USD 0 00 B DEVIZNI RACUN CHF 00 E DEVIZNI RA UN EUR 0 00 5 E 3 HR5125030073201841737 B FREE RACUN EUR 000 S E 3 HR5325030073201563311 B FREE RACUN HRK 00 E Na glavnom pregledu ra una po svakom ra unu prikazana su polja Authorised overdraft amount of the authorized overdraft facility Account balance amount available on bank account without authorized overdraft Available sum of the authorized overdraft and the account balance Currency account currency Authorizations overview of the account authorizations e g cash withdrawals at ATMs not yet processed registered Unprocessed pending transactions overview of all unprocessed account transactions e g payment orders with future value date Account movements overview of all transactions credit and debit on the selected account Sberbank d d Page 6 Y SBERBANK Sberbank Online Banking 3 2 Account overview Upon successful login the start screen of the Sberbank Online Banking application shows the Account overview option This option has been selected automatically and enables an insight in selected accounts and the account balances In this form the User is able to gain information on the following elements e Customer first and last name of the customer using the Sberbank Online Banking application the address of the customer and the first and last name of the user currently logged in
13. 013 14 04 50 EB TEST 2 Ordering party EB TEST 2 Address Nova Cesta 50 10000 Zagreb Account HR86525030073201012436 HRK Beneficiary party Name EB TEST 2 Address Nova Cesta 50 10000 Zagreb Account HR3125030073201385003 EUR By selecting Overview of set Payment orders in the Menu werify the correctness of the Payment order NOTE foreign exchange transactions are limited to 20 00 hours each day The daily limit for currency exchange transactions is 30 000 00 by 15 00 hours 10 000 00 after 15 00 hours If by 15 00 hours one or several currency exchange transactions amounting to or exceeding 10 000 00 have Sberbank d d Page 13 Y SBERBANK Sberbank Online Banking been executed no additional currency exchange transactions can be executed till the following business day 3 9 Authorization of payment orders Prior to the authorization itself it is necessary to checkmark the checkboxes on the left side of the listed payment orders awaiting authorization thus confirming the authorization step Then click on the Authorize button Fayment orders awaiting authorization Beneficiary party Execution Amount account and name date Reclamation number HR1123600001300000283 a 11 00 E j b 3 ZAPRESIC 0 0 0 4255521 3125030073201385003 3 m 31 EUR BEER TOS Kupovina valute EUR EB TEST 2 4265520 11 00 1
14. 31 EUR Puthorise Delete After you have check marked the desired payment orders and clicked on the Authorize button previous image the following screen is displayed In order to complete the authorization process and to send the payment orders for execution to the Bank the PIN number and the password must be entered in the respective fields the PIN is identical to the number used in the login process while the password is generated by the token device After you have entered this data click on the Authorize group of payment orders button If the data you have entered is correct the payment orders will be authorized Payment orders group authorization Description AMOUNT Account and name of Beneficiary party Execution date Credit information Reclamation numbe number HR11238500001300000283 11 00 HRK ZAPRESIC 0 0 0 3 6 2013 4265521 2 00 HRK HR31250300732013865003 1 31 EUR EB TEST 2 3 6 2013 kupovina valute EUR 4765520 0 00 HRK Total number of paymentorders 2 Total amount of the payment 11 00 HRK orders 1 31 EUR Total fee 2 00 HRK Puthorise group of payment orders be After this action and provided the entered data PIN number and password is correct the application returns to the Overview of set payment orders screen image below Here you can review the statuses of the individual payment orders for in detail information on the statuses please refer to the chapter Overview of set
15. 6 6 4383 6 4695 CZK 203 1 0 2900 0 7915 0 298404 0 3065 0 3080 Formatted print out Sberbank d d Page 19 2 SBERBANK Sberbank Online Banking NOTE foreign exchange transactions are limited to 20 00 hours each day For in detail information please refer to the chapter Setting of payment orders Sale and purchase of foreign currencies 3 16 Changing the PIN If you would like to change your PIN number select in the menu on the left side the option Modification of the PIN This opens the following screen with the data fields which need to be completed e the old PIN number the PIN used in the login process e the new PIN number this new PIN will be used for all subsequent logins The new number must have between 4 6 alphanumerical characters e confirmation of the new PIN number re enter the new PIN number e password the nonrecurring password is generated by the token device Login to Internet banking system Please enter the new PIN this by entering the old PIN and then the new PIN twice new PIN and new Messages PIN confirmation and the OTP password Account overview Authorizations Account movements Old PIN overview Enter new Payment orders New PIN ore Overview of set payment orders Confirm new PIN Loans and term deposits Password Exchange rate list Modification of the PIN Eee Logout After you have entered the required data in the upper form it is necessary to save these entries
16. EUROHERC OSIGURANJE Payment order OBROK ZA OSIGURANJE ZG 5561 AO RACUN 24810001400105253 USED LAST TIME ON 21 8 2012 10 44 19 e Payment onder old aes E HEP Zapre amp i HEP OPERATOR DISTRIBUCIJSKOG SUSTAV l l STRUJA 01 2012 000 EREMO RA UN 23400091510077598 USED LAST TIME ON 29 1 2012 12 51 25 E Overview of set payment HA Kabelska Zapre i OPTIKA KABEL TV 0 0 0 orders KABELSKA 01 2012 RACUN 24020061100434452 USED LAST TIME ON 15 1 2012 20 38 59 e Loans and term deposits Exchange rate list MASTER Volksbank d d PES UPLATA ZA MASTER Modification of the PIN RACUN 25030071011111116 USED LAST TIME ON 8 11 2010 9 14 57 Logout Es olen NOTE When working with templates please pay special attention to the models and reference numbers in order to avoid that incorrect orders are entered This warning is given due to the fact that the accounts do not always have the same reference number 3 8 Enter new payment orders Sale purchase of foreign currencies In order to sell or purchase foreign currencies in the Sberbank Online Banking system you must have at least two accounts open in different currencies Select in the Main menu the Enter new payment orders Sale purchase of foreign currencies option In the respective screen you must e designate the desired accounts e select the desired amount the amount you wish to exchange or the amount of the desired foreign
17. STAY address city Payment description STRUJA Execution date Submission date 15 01 2013 15 01 2013 Payment fee 2 00 kn 3 In this step you can select whether a new payment order will be entered or the order s awaiting authorization authorized Pyment order reception BEEN NN NI Input of payment order successful Payment order awaits authorization Transaction reference number 4087669 Amount 1 00 HRK Date of execution 15 01 2013 Description STRUJA Urgency Purpose code Entered 15 01 2013 19 35 23 EB TEST To be debited to account Mame EB TEST Z Address VARSAVEZKA 9 10000 Zagreb Account HR885250300732010124385 Information number HR 99 To be credited to account Mame HEP OPERATOR DISTRIBUCUSKOG SUSTAY Address Account 23400058 1510077588 Information number HR 01 0137644037 1201064 Select Overview of set orders in the Menu in order to verify the correctness of the Payment order s Note please refer to the chapter Authorization of payment orders for details regarding the authorization process Internal payment orders with the current value date may be set by 8 PM at the latest and payment orders transferred for execution to another bank with the current value date by 2 PM If the internal payment order is set after 3 PM and if the payment order is to be executed with the current value date the Execution date needs to be changed manually All payment orders are executed on
18. Y SBERBANK Sberbank Online Banking User manual for the Sberbank Online Banking application Manual version 1 12 June 2015 Sberbank d d Page 1 Y SBERBANK Sberbank Online Banking TABLE OF CONTENTS 1 INTRODUCTIO N EEE E OSEE 3 2 FIRST LOGIN c n 4 3 USAGE OF THE SBERBANK ONLINE BANKING SYSTEM 6 SEP UI e Fe E 6 Sae ecoliMe ic 7 3 3 ACCOUNT OVERVIEW ADDITIONAL DATA 8 3 4 ACCOUNT MOVEMENTS 8 3 5 ACCOUNT MOVEMENTS OVERVIEW BY GCRITERIA 0scccccesecccceseceeceeeceeseeesceseaeeceeseuseeessaeeeeseeeeeeas 9 3 6 ENTER NEW PAYMENT 10 3 7 ENTER NEW PAYMENTS ORDER TEMPLATES ccccseecceceescceceeseeeeceesceeceeceeseeeeesseaeceesaeeeesaeeeeeas 12 3 8 ENTER NEW PAYMENT ORDERS SALE PURCHASE OF FOREIGN CURRENCIES 12 3 9 AUTHORIZATION OF PAYMENT ORDERS cccccsseceeceecceceescceceeseceeceeeceeceueceeseeeeeessaaeeessaeeeesseeeeeeas 14 3 10 PRINTING OUT CONFIRMATIONS ON THE EXECUTED PAYMENT ORDERS 15 3 10 1 Printing out confirmations in the Overview of set payment orders option 15 3 10 2 Printing out confirmati
19. ance 570 85 HRK Enter new Payment orders Overview of set payment orders status of payment 1 Authorization received all Loans andtermdeposits T status Number of results 20 v Additional beneficiary party v cotans Exchange rate list Modification of the PIN Order by Execution date in descending order m With error Display warning d 3 13 Filing a reclamation A unique reclamation reference number is assigned to each payment order set in the internet banking system In order to file a reclamation in the Overview of set payment orders click on the reclamation number displayed Sberbank d d Page 17 SBERBANK Sberbank Online Banking Payment orders awaiting authorization Beneficiary party Execution Amount Description Reclamation number account and name date HR1123800001300000283 11 12 HRK uw 1 F L zAPREEI D 0 0 Reclamation 11 12 HRK Then enter short remark description with respect to the reclamation The field This reply will be sent to must contain your e mail address at which you will receive the reply of the Bank regarding your reclamation Reclamation of transaction Reclamation number 4265522 Please enter your remarks here The reply will be sent to Once a short description of the reclamation has been entered click Send The delivery of the reclam
20. ation is then confirmed 3 14 Loans and term deposits By clicking on the Loans and term deposits option in the Main menu the User can gain an insight in all loans utilized and deposits held with Sberbank d d For loans at Sberbank d d Loan number Loan type Non due principle amount Annuity Interest rate Disbursement date Maturity date For deposits at Sberbank d d Deposit number Term deposit type Amount Sberbank d d Page 18 Y SBERBANK Sberbank Online Banking e Interest rate e Opening of term deposit e Expiration date of term deposit Overview of loans and term deposits Authorizations Customer EB TEST 2 Messages Address VARSAVSKA 9 10000 Zagreb Account overview Current user EB TEST Account movements liane overview Loan Non due principle Interest Disbursement Maturity Enter new Payment orders Loan type Annuity number amount rate date date Overview of set payment 240240 kredit 1 176 73 EUR 171 44 EUR 5 25 06 08 2012 06 08 2013 Loans and term deposits Term deposits Exchange rate list Term E Opening of Expiration deposit Term deposit type Amount term date of term rate number deposit deposit Modification of the PIN E 8598777383 Bonus amp tednja 171 44 EUR 44 25072012 25 07 2013 3 15 Exchange rate list By clicking on the Exchange rate list option in the main menu the valid exchange rate list of Sberbank d d for the
21. d this website to the zone https eb sbhr hr HC um Trusted sites xi You can add and remove websites from this zone All websites in this zone will use the zone s security settings https eb sbhr hr Remove V Require server verification https for sites in this zone 4 Click OK Sberbank d d Page 23 Y SBERBANK Sberbank Online Banking 4 2 Setting the Pop up Blocker In order to use the Internet banking system the Pop up blocker for the https eb sbhr hr site has to be modified 1 First click on Tools Internet Options Then click on the Privacy tab if the Turn on Pop up Blocker option is check marked click on the Settings button on the right side Otherwise click on and log in Tools Delete Browsing History Sei Ae InPrivate Browsing E i Reopen Last Browsing Session ERES Ctrl Shift F InPrivate Filtering Settings Pop up Blocker SmartScreen Fiter Manage Add ons Compatibaty View Compatib ty View Settings Subscnoe to this Feed Feed Discoyery 4 Internet Options 4 jx General security evel Content Connections Programs Advanced Home page a To create home page tabs type each address on its own line e ES A El Pop up Blocker Prevent most pop up windows from e a appearing Turn on Pop up Blocker 2 Enter the address in the field as shown below https eb sbhr hr Then click
22. it has been proven that the Internet as a media for exchanging information enables a very high level of availability of various information and content in general and expands the services offered to the customers Moreover the concept of electronic business speeds up the process downsizes the paper work and offers 24 hour working hours of the Internet branch office Of course all from the comfortableness of the own home or from any other location where the customer has access to the Internet The systems for electronic business have been applied from the beginning in the banking business the evolution of the applications which can also be used by private customers for personal banking and account processing purposes was inevitable A large number of researches have shown that the number of the private users of Internet banking services worldwide is constantly rising moreover many customers choose their main bank both in Europe and in the USA based on the integrity and intuitiveness of its Internet banking solution We hope that our application will comply with all of your needs and that our efforts will manifest in your satisfaction with the Sberbank Online Banking system Many regards Sberbank d d Minimum technical requirements for the installation and operation of the application access to the Internet Internet browser Sberbank d d Page 3 Y SBERBANK Sberbank Online Banking 2 First login Before you start to
23. of the payment orders e rectification of data incorrectly entered in the payment orders These are the offered search criteria e status of the order Received In the processing phase Executed Deleted e status of the authorization All Authorized Non authorized e additional criteria beneficiary account number value date amount number of the reclamation credit reference number name of the beneficiary party It is also possible to limit the number of search results to be displayed in the drop down menu Number of results e 20 50 100 200 500 1000 2000 or 3000 After the desired criteria have been set click on Display The following statuses are possible e received orders with errors orders awaiting authorization announced authorized orders in the processing phase authorized orders executed deleted by the User not executed payment orders with errors payment orders awaiting authorization announced and authorized payment orders pending payment orders in the processing phase Orders with errors all payment orders which have not been executed successfully By sliding the cursor over the red mark X you can access the error description Such orders can only be deleted Overview of set payment orders M oe gt Messages Customer EB TEST 2 Account overview Address Nova Cesta 50 10000 Zagreb Account movements vy Selected account HR8525030073201012436 HRK Available bal
24. ons in the Account movements overview option 15 3 11 DELETING PAYMENT ORDERS ccccssscceccesececceseceeceeceeeaeseceesaueceeseuecesseueceeseeeeeessaeeeeseeeessaaes 16 3 12 OVERVIEW OF SET PAYMENT ORDERG ccccsescecceeeceeceescceteeseceeceeeceeseueceeseuseeesseeeceeseaeeeesseeeeeeas 17 3 13 FILING A RECLAMATION 0sccccccssececcasececeasseeeeeaseeccsaeeecsauseeesaseeeeeuseeecsageeecsauseeseauseeessageneses 17 3 14 LOANS AND TERM DEPOSITS 18 319 EXCHANGE RATE LIST 19 3 16 CHANGING THE PIN 20 IME GSAGES 21 ow Ir oE 21 4 SETTING THE INTERNET EXPLORER IE 22 4 1 ADDING OF THE INTERNET BANKING SITE TO THE LIST OF TRUSTED 1 5 22 4 2 SETTING THE POP UP eni Ear b ruta eae TRUE d eae nho XE ERES EA EL Ie 24 5 INFORMATION Mem CD 25 Sberbank d d Page 2 Y SBERBANK Sberbank Online Banking 1 introduction Today s society identifies on day to day basis new methods of using the Internet in order to save up valuable time and money in the performance of day to day activities By developing advanced applications in the electronic business segment
25. order for which a confirmation is to be printed HR1123600001 3000002463 NU KUHSKI 10 00 HRK ZAPRESIC 0 0 0 SRS VANJSKI IBAN 4265379 3 10 2 Printing out confirmations in the Account movements overview option 1 In the menu on the left side of the screen select the Account movements overview option and click on Display Account movements overview Selected account HR25250300732 Available balance 570 85 HRK by criteria Enter new Payment orders Overview of set payment Period 10days Mapas E All m Display orders Loans and term deposits Account movements as of 24 05 2013 till 03 06 2013 Exchange rate list Modification of the PIN Account movements PDF format Logout Execution Payment description Payout Disbursement In payment Balance 31 05 2013 EB PLA ANJE 15 00 15 00 Sberbank d d Page 15 Y SBERBANK Sberbank Online Banking 2 Click the plus icon of the account movement for which a confirmation is to be printed Then click the account number of the recipient marked in blue Execution tum Payment description Payout Disbursement In payment E 31 052013 EBPLACANJE 15 00 15 00 Beneficiary party HR1123600001300000283 account Name of Beneficiary party ZAPRE I 0 0 0 Value date 31 05 2013 Heference IB20130530000002 3 11 Deleting payment orders The procedure of deleting payment orders resembles the procedure for the authorization of the o
26. payment orders Sberbank d d Page 14 SBERBANK Sberbank Online Banking 3 10 Printing out confirmations on the executed payment orders You can print out confirmations on the executed payment orders but only if the payment order has been set in the Internet banking system and that the order has been executed in a duly manner The confirmations can be reviewed and printed by selecting one of the following two options the Overview of set payment orders option in the menu on the left side of the screen the Account movements overview option also in the menu on the left side of the screen 3 10 1 Printing out confirmations in the Overview of set payment orders option 1 In the drop down menu Status of payment order select the option executed and click Display internet banking Overview of set payment orders Messages Customer EB TEST 2 Address Nova Cesta 50 10000 Zagreb Account movements VEE Selected account 4R3625030073201012436 HRK Available balance 593 85 Enter new Payment orders verview of set payment orders status of payment Authorization la v Loans and term deposits order i status Number of results 20 Additional criteria beneficiary party contai s Exchange rate list m co Order by Modification of the With error or Logout warning F 2 Click the printer icon next to the payment
27. permanently In order to do so click on the Save option In this moment the new PIN number becomes valid NOTE in case you have entered the PIN number or the password incorrectly for three times you must visit your nearest Sberbank d d branch office and file a request for a new PIN number or for a de blocking of the login instrument Sberbank d d Page 20 Y SBERBANK Sberbank Online Banking 3 17 Messages The application also contains a segment in which the Users have access to all messages put at disposal by the Bank directly in the application messages on the Internet banking system greetings information on new products and the like To access this functionality click on the main menu on the Messages option or click directly on the You have new message notification which is visible until the message is opened Messages O Authorizations Customer EB TEST 2 REALE Address VARSAVSKA 9 10000 Zagreb Account overview Current user EB TEST Account movements Overview Display read messages as well Enter new Payment orders Message entered Message title Overview of set payment orders Loans and term deposits Exchange rate list Modification of the PIN Logout 3 18 Log off After you have concluded all transactions in the Sberbank Online Banking system prior to the closing of the browser it is recommended that you log off In order to log off just click on Log off option in the Main menu
28. rders required authorization for the deleting The payment orders can be deleted in the following cases Procedure 1 Checkmark the payment order you wish to delete on the left side of the payment order checkmark the checkbox and click on Delete Payment orders awaiting authorization Beneficiary party Execution Amount 4 account and name date Reclamation number HR11238500001300000283 11 12 HRK Sale i 08 F ZAPRESIC 0 0 0 E cL Eel 4265522 a 11 12 HRK 2 Enter the PIN number and the password then click on Delete group of payment orders Payment orders group deletion ii Description AMOUNT Account and name of Beneficiary party Execution date Credit information Reclamation numbe number HR1123600001300000283 11 12 ZAPRE I 0 0 0 3 6 2013 diced 4265522 l 2 00 HRK Total number of payment orders 1 Total amount of the payment 11 12 HRK orders Total fee 2 00 HRK Delete group of payment orderz Sberbank 16 Y SBERBANK Sberbank Online Banking 3 12 Overview of set payment orders By clicking on the Overview of set payment orders option the application displays the statuses of all payment orders and the processing phases The following image shows all options In this part of the process you can execute the following actions e overview and search of payment orders by different criteria e authorization of the payment orders e deletion
29. reference date is displayed The Exchange rate list can be viewed by dates and also printed out saved on your hard disc in a printable format or as a file formatted with TABs The following image shows the appearance of the exchange rate list Should you require an insight in exchange rate lists for previous dates please select in the Date of exchange rate list drop down menu the desired date and click on Display Exchange rate list For an overview of previous exchange rate lists select date and click Display Date of exchange rate list Exchange rate list applied as of16 1 2013 Buying rate for Currency Currency Buying rate for Selling rate for Selling rate for i non cash Middle z Banking Umit cash exchange foreign cash exchange exchange exchange rate Code Code transactions currency transactions transactions FUR Dra 1 7 5100 7 5300 7 55569 7 6300 7 6500 USD 540 4 5 5539 5 6929 5 609095 5 9543 5 9834 AUD 35 1 5 4229 5 9531 6 043745 6 1646 6 1948 DKK 208 1 0 9918 0 9965 1 01303 1 0323 1 0373 626 1 9 1051 9 1516 9 309869 9 5054 9 5519 JPY 392 1 0 064172 0 064502 0 065818 0 067792 0 068121 CAD 124 4 5 7545 5 78380 5 850005 5 9889 6 0182 HUF 348 100 2 5296 2 5426 2 5945 2 6723 2 6553 NOK 1 1 0135 1 0185 1 03626 1 0549 1 0601 PLN Da5 1 1 7989 1 8081 1 835602 1 8723 1 8815 RUB 643 1 0 1857 0 190535 0 1943 SEK T52 1 0 8684 0 8728 0 885072 0 9038 0 9082 1 6 1257 6 1570 6 25073
30. s you will add the https eb sbhr hr site to the List of trusted sites within the Internet Explorer browser 1 Click on Tools Internet Options Tools Help Delete Browsing History Ctri Shift Del InPrivate Browsing Ctrl Shift P Reopen Last Browsing Session InPrivate Filtering Ctrl Shift F InPrivate Filtering Settings Pop up Blocker 2 SmartScreen Filter gt Manage Add ons Compastibaty view Compatib ty View Settings 2 Then click on the Security tab then on the Trusted sites zone and finally on the Sites button General Privacy Content Connections Programs Advanced page ooo a To create home page tabs type each address on its own line E x Use current Use default Use blank internet General Security privacy Content Connections Programs Advanced Select a zone to view or change security settings Internet Local intranet Restricted sites Sberbank d d Page 22 Sberbank Online Banking Y SBERBANK Restricted sites trust not to damage your computer or You have websites in this zone 3 Enter the address in the field as shown below Then click on the Add button on the right side Deactivate the checkmark at the bottom as shown and click on Close or OK in IE 6 Trusted sites You add and remove websites from this zone All websites in this zone will use the zone s security settings Ad
31. to change the initial PIN number bottom image In order to do so the user must enter the old PIN number the initial PIN received in the Sberbank Online Banking package the new PIN number this new PIN will be used for all subsequent logins The new number must have between 4 6 alphanumerical characters confirmation of the new PIN number re enter the new number password the nonrecurring password is generated by the token device 23 SBERBANK i S About us Services Products Contact l Press portal Login to Internet banking system Please enter the new PIN this by entering the old PIN and then the new PIN twice new PIN and new PIN confirmation and the OTP password Internet banking Logout Old PIN New PIN Confirm new PIN Password Private customers Corporate customers Contacts Demo Instructions Demo Instructions Certificates FAQ After you have entered the required data in the upper form it is necessary to save these entries permanently In order to do so click on the Save option In this moment the new PIN number becomes valid NOTE in case you have entered the PIN number or the password incorrectly for three times you must visit your nearest Sberbank d d branch office and file a request for a new PIN number or for a de blocking of the login instrument Sberbank d d Page 5 ZA SBERBANK Sberbank Online Banking 3 Usage
32. user must enter a payment description maximally 140 characters j Payment purpose code non mandatory input field If available the code may be entered here manually or selected in the menu on the right k Execution date the user must enter the desired date of payment order execution up to a maximum of 365 days in advance l Payment order receipt date filled automatically m Save as template as checkbox mark this checkbox if you would like to save this payment order as a payment order template for future use n Save amount in template checkbox mark this checkbox if you would like to save the amount from the created payment order as well 1 Once completed click Send PAYMENT ORDER ORDERING PARTY Payment description Purpose code Execution date Submission date iz 03 06 2013 03 06 2013 C Save as template Save amount in template Sberbank d d Page 10 Y SBERBANK Sberbank Online Banking 2 In this step you can make a final review of the created payment order If there is an error you may click on Edit data and correct the data PAYMENT ORDER eR Eu Model IBAN of ordering party account number nane EB TEST 2 HRS HR8825030073201012438 address VARSAVSKA 9 Debit information number city 10000 Zagreb BENEFICIARY PARTY HEP OPERATOR IBAN beneficiary party account number name HR z2340008 1510077598 Credit information number 0137644037 120108 4 DISTRIBUCIJSKOG SU
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