User guide
Contents
1. view your mail appleyard Log Out FE Email Sea Address Book Calendar Tasks IM Beta Documents Briefcase Preferences es cga ss es ven ft e G From P Subject Fo Bob Jones BEC E mail Two retalers Suspend smartphone m Appleyard BEL E mail Vodatone undes social networks Lim Min main renewal process tim i Full Name tim Email tm appleyard vedafone com Subject BBC E mail Vodafone unites social networks Sent 4 webmasters ibbe co uk On 25 November 2009 15 45 By gt r s On Behalf tim rye To timapp pro 51 lt tmapp_pro_s1 vhemail vodafone com Tim Appleyard saw this story on the BEC News website and thought you should see i 5 E 18 S 4 m FF PUA LO bii s Fun EE ME e P ES ay a JE wm 5 J HT u Dr Bjs Bes ae a at UJ ot ok i E ec ah Li LE ES je oF ke br FE k i JES Lt in Lor ei Le a all E u TE je CI DE De mr Re Nm aa _ e EAL SG Vodafone Hosted Services webmail write a new email To write a new email just click on the New Mail blue button appleyard Log Gut j Email Sea Address Book Calendar Tasks IM Beta Documents Briefcase Preferences e enter the email address to send it NewiMm Save Draft J Add Attachment If Spell Check nn win Bun sche is to If it s in your address book it will ri autocomplete T Folders tim tim appleyard wodafone com isse before you add another address put a En semi2. all your email messages looking for that content More advanced searches can be carried out by specifying a search operator this is a special keyword followed by a colon e g in inbox returns messages which are in the inbox folder whereas from someone returns messages which have the word someone in their email address If multiple search terms are entered separated by spaces they are combined together by default e g in inbox house returns messages which are in the inbox and which have the word house in them If you delete an email it will not be lost you can find deleted emails in the Trash folder Click on the Preferences tab to change the Search settings to include the Trash folder O Mail Address Book Calendar Tasks IM Beta Documents Save Login Options Login using Advanced Ajax Standard HTML Theme se English United Kingdom Language Default Timezone DUR ee eine Change Password Searches Search Settings Include Junk Folder in Searches include Trash Folder in Searches Search Language LI show advanced search language in search toolbar Other webmail search appleyard Log Out Ga Files v Sea Briefcase Preferences New Address Book 3 vw Address Books Contacts Emailed Contacts i Trash Friend List v Zimleis Y Local January 2010 a Vodafone Hosted Services webm
3. mailbox If your email client connects using POP3 you can still use webmail to view new messages in the inbox you won t be able to see the messages in any other folders which are stored on your computer However you will only be able to view the messages whilst your normal email client is off and not downloading mail Vodafone Hosted Services desktop mail If you or your users are running Microsoft Outlook Express you can set it up using the following steps Using IMAP 1 Start up Outlook Express This can be found in your computer s Start menu from the menu click Tools then Accounts a pop up window will appear with four tabs All Mail News and Directory Service Click the Add button click the Mail option the display name is the name that will appear in the From field every time you send an email Type in your name then click the Next button Using POP3 Follow steps 1 to 6 above then 8 10 your incoming mail server type is POP3 your incoming mail server is Pop vhsmail vodafone com your outgoing mail server is mail vhsmail vodafone com select Outgoing server requires authentication then choose Use same details as my incoming server 10 d 12 13 14 19 16 set up Outlook Express type the email address you are 11 Configure the server ports configuring e g me mydomain Inco
4. Local H dl January 2010 Docume nts Actions Briefcase applieyard Log Owi Preferences Modified by Modified on documents Clicking on the Documents tab lets you Create simple documents that will synchronise with your desktop email program The Documents application is a document sharing and collaboration application that gives you a central place to develop and organise information Images spreadsheets and other rich web content objects that can be embedded into Document pages External documents can also be uploaded The pages display in your browser Documents is made up of notebooks with individual pages that are organized in a table of contents By default every account includes one notebook You can create as many additional notebooks as you need Vodafone Hosted Services webmail professional Clicking on the Briefcase tab lets you copy files from your computer to your account You can access these files whenever you log into your account from any computer and you can share these files with other colleagues Like your own personal hard drive Briefcase is a complete solution for storing sharing and managing your important files in one place Upload a file e click on the Upload File blue button then select the file you want to upload e if itis a folder it will automatically be zipped compressed into one file that can be uncompressed when downloaded View a file e sel
5. taken to today s appointments no matter which 4AM view youre in New entry e click on the New blue button to choose H 4 January 2010 gt m a type of new entry and enter the S M T W F 5 7 AM details i 3 e you can set alarms repeats and other options New calendar e to set up anew calendar such as one for personal appointments click on the New Calendar blue button Vodafone Hosted Services webmail professional If your email administrator has signed up to the Professional Email service you may be able to see tabs for Documents and Briefcase as well as Address Book and Calendar e if your email administrator has signed up for the Professional Email service they may still have given you only Basic privileges Please check with them if you want to find out if you can access the Professional features E Friend List Tags vw Zimiets A dl January 2010 professional users apmleyard Log Out Address Book Calendar Tasks IM Beta Documents Briefcase Preferences Pi e 8 cy Gs From P Subject Bob Jones BBC E mai Two retaders suspend smariphone Tim Appleyard BBC E mail Vodafone unites social networks Tim Appleyard WF Group Domain renewal process HH To view a message click on it Email Sea Vodafone Hosted Services webmail professional Address Book Calendar Tasks Notebook Friend List Fe Tags Table of Contents r dimiets Document name Y
6. Next button for logging on your User Name is your mailbox username your Password is the mailbox password click the Next button click Finish close and restart Outlook 2007 Set both to Encryption using SSL click the Next button for logging on your User Name is your mailbox username your Password is the mailbox password click the Next button click Finish close and restart Outlook 2007 Vodafone Hosted Services desktop mail If you or your users are working on an Apple Macintosh using OS X Mail you can set it up using the following steps Using IMAP 1 2 open Mail from the Applications folder from the menu click Mail then Preferences click on the Accounts tab then click on the box under the list of accounts this starts the Add Account helper enter your name full email address and password then click Continue set the account type to IMAP your incoming mail server is imap vhsmail vodafone com your user name is the first part of your Using POP3 Follow steps 1 to 4 above then 5 6 set the account type to POP your incoming mail server is pop vhsmail vodafone com your user name is the first part of your email address up to the sign your password is the same as the one you entered earlier click Continue the helper will then verify that your settings are correct if n
7. User guide This guide will show you how to get your email now that it is hosted by Vodafone Hosted Services be able top gt AB and EEM email able to a access oi er vr mobile Ben nn yo ur more address book task manager and documents This DEDE assumes that you are already set up as a user through ostec T ani RE SM emai ecir ministrator and that webmail address book calendar professional users documents briefcase desktop mail mobile email dealing with spam email Vodafone Hosted Services webmail Webmail Being able to access your email online O Vodafone Hosted Email using webmail means that you can pick up your mail regardless of your location as long as you have an internet connection aa e open your browser on your PC or Mac and go to https webmail vhsmail vodafone com e save this page as a bookmark so that you can get to it quickly in the future e login using your username and password 1 When you first login you ll be asked if you want to view emails using AJAX or e if your browser supports it save the HTML login details don t do this if you re using appieyard Logout ELIS Using AJAX provides a much richer an unsecure computer such as one in aie Gatland aa Make Peace experience than HTML and because it stays connected with the server your email updates will appear without an internet caf New Folder The webmail
8. ail Address Book BRM ET ME CR es save 4 Smith Mary Last Sm h First Mary 1 cee Fie i Last First RE Email and Instant Messaging E mail Emai Emai Add Fhoto address book Click on the Address Book tab to open your address book This address book is synchronised with your desktop and mobile Mail programs so be careful not to delete contacts you may need in other situations You can enter a name in the top right Search bar to find a contact or email correspondent or just click on the folder you want to view in the Address Books column Add a new contact e to enter a new contact click on the New blue button and add the details Emailed contacts e this shows the email addresses of the people who have emailed you Vodafone Hosted Services webmail Calendar Click on the Calendar tab to open your calendar appleyard Log Out Appointments Address Book Calendar Tasks IM Beta l Documents Briefcase Preferences w Calendars 2010 Mon 25 Jan Tue 26 Jan Wed 27 Jan Thu 28 Jan This calendar will be synchronised with your desktop and some mobile Mail programs so any entries you make will appearthere as well Delete m Calendar Calendar views Friend List ej e click the Day Work Week Week Month Tags or Schedule appointment List blue y Zimiets buttons to change the way you view Y Loca your calendar entries e click on the Today button to be
9. ch will show you all the emails that are being caught by your anti spam e click on the Add filter menu bar and choose an option from the drop down menu then click on Add filter 1706 10 kkbi4w3e3e vodafonehosted co 6 Vodafone Hosted Services Search Anti Spam Lists Filters Color legend Add filter forwarded a Ey cn pam Kara Wiens Ian x where from domain is spamalot Policy Blocked x where subject is viagra Clear filters Message list Messages perpage 20 Date From To Subject Report Action No results Vodafone Hosted Services Anti Spam Anti spam Settings Help e mail test062010qa kkbi4w3e3e vodafonehosted com The aggressiveness of spam filtering Thresholds Low Only the most obvious Spam will be blocked Some spam will pass through undetected Medium Balanced solution for normal activity users High System will block messages at the minimum suspicion of spam Some good e mails may also be marked as spam Spam threshold High rT Update settings test062010qa kkbi4w3e3e vodafonehosted co Vodafone Hosted Services Search Anti Spam Whitelist Blacklist Whitelist Settings Help Whitelists Whitelists enable you to guarantee the delivery of messages based on the sender s e mail address IP address or CIDR IP address routing prefix to define a range of IPs IP CIDR If you insert an IP address for example 12 13 14 15 in the whitelist you ensure the deliver
10. colon after the f rst address Sent a I e use the blue buttons to add ei a JUDET Pe Series Seeing i attachments spell check or save it as a junh Hi Tim draft Trash Hosted Services Meeting is now a conference call then click on the Send blue button to ii a send it Led regaras Friend List ta Maryi Tage r Zimlets be Ho January 2010 k hd Vodafone Hosted Services webmail In the folders column you can view your Inbox sent mail drafts and other email collections You can make new folders to hold emails related to specific projects or people e click on the New Folder blue button e enter the name of the new folder e move related emails into that folder using the Move blue button The Folders column can also contain other collections such as Tags which will show you emails that have been tagged New Folder v Folders Friend List Tags y Zimilets 4 January 2010 12 13 14 19 20 2 Address Book Calendar lasks hk da Fur Em IM Beta Documents webmail folders appieyard Log Out earct Email Sea Briefcase Preferences ee 8 Ss To ty gate mil i Subject Fo To view a mess age click on il Vodafone Hosted Services webmail You can search through your email folders just as you can in your desktop email Simple searches can be carried out by entering a word name or email address into the Search field This will look through
11. e email address you are Using POP3 1 Start up Outlook 2007 This can be found in your computer s Start menu from the menu click Tools then Email Accounts to start the setup process select POP3 then click Next enter your user information Your Name this is the name that will appear in the From field every time you send an email Type in your name then click the Next button type the email address you are 10 10 Ti set up Outlook 200 configuring e g me mydomain co uk then click the Next button your incoming mail server is imap vhsmail vodafone com your outgoing mail server is mail vhsmail vodafone com select Outgoing server requires authentication then choose Use same details as my incoming server Configure the server ports Incoming server IMAP Port 993 Outgoing server IMAP Port 465 Set both to Encryption using SSL configuring e g me mydomain co uk then click the Next button your incoming mail server type is POP3 your incoming mail server is pop vhsmail vodafone com your outgoing mail server is mail vhsmail vodafone com select Outgoing server requires authentication then choose Use Same details as my incoming server Configure the server ports Incoming server IMAP Port 995 Outgoing server IMAP Port 465 11 12 13 14 la 16 12 13 14 15 16 17 click the
12. ect the file you want to view and then click on the View blue button and choose how you want to view it O i Eie Me ei Briefcase New Briefcase vy Folders gt Friend List Tags v Zimlets Y Loca A 4 January 2010 d mm new T niona re ua Y move fro Y view g Analyst Day GS Presentation 040909 F appleyard Log Out Preferences briefcase Files Sea Vodafone Hosted Services desktop mail desktop mail You can also send and receive your emails from your usual PC or Mac mail program Setting this up may be slightly more complicated than for the webmail but we will go through the process for the main email programs you re likely to have Microsoft Outlook Express Microsoft Outlook 2007 and Mac OS X Mail If you need help then please contact the person who sets up your company email Once set up you can just use it like any other email account What is the difference between POP3 and IMAP Everyone using your account has a mailbox which can receive and store mail Employees in your company or members of your family can have separate mailboxes You can connect to your mailbox using POP3 or IMAP e POP3 downloads and stores your messages on your computer e IMAP stores your mail folders inbox sent items etc on the server and this means you can view them from any location home office etc Webmail uses IMAP to connect to the
13. ming server IMAP Port 993 co uk then click the Next button Outgoing server IMAP Port 465 your incoming mail server type is IMAP SEE BONN IS Ene puoi Eng your incoming mail server is imap 12 click the Next button vhsmail vodafone com 15 your Account Name is your mailbox your outgoing mail server is mer mail vhsmail vodafone com 14 your Password is the mailbox password select Outgoing server requires authentication then choose Use 15 click the Next button Same details as my incoming server 16 click Finish Configure the server ports Incoming server IMAP Port 995 Outgoing server IMAP Port 465 Set both to Encryption using SSL click the Next button your Account Name is your mailbox username your Password is the mailbox password click the Next button click Finish Vodafone Hosted Services desktop mail If you or your users are running Microsoft Outlook 20072 you can set it up using the following steps Using IMAP 1 start up Qutlook 2007 This can be found in your computer s Start menu from the menu click Tools then Email Accounts to start the setup process select IMAP then click Next enter your user information Your Name this is the name that will appear in the From field every time you send an email Type in your name then click the Next button type th
14. ot please contact your adminstrator 11 12 11 12 13 14 set up Mac OS X Mail email address up to the sign your password is the same as the one you entered earlier click Continue the helper will then verify that your settings are correct if not please contact your adminstrator your outgoing mail server is mail vhsmail vodafone com if asked tick Use Secure Sockets Layer SSL and choose Password authentication add your full username and password your outgoing mail server is mail vhsmail vodafone com if asked tick Use Secure Sockets Layer SSL and choose Password authentication add your full username and password click Continue the helper willthen verify that your settings are correct if not please contact your adminstrator click Finish to end the set up process 13 click Continue the helper will then verify that your settings are correct if not please contact your adminstrator 14 click Finish to end the set up process Vodafone Hosted Services mobile email mobile email Now you can also send and receive your emails on most modern models of mobile phone they don t have to be Vodafone ones Setting this up will be slightly different for each phone operating system but we will show the process for the Nokia Series 60 and Apple iPhone If your phone isn t mentioned you should be able to see the common information you need to put in Once se
15. portal is where all your email a gree A needing to refresh the page folders can be found mer nn ere end Sent Tim Appleyard VF Group Domain renewal process However this also uses up more You will also be able to see tabs for Address gt bandwidth and some features may Book Calendar Documents and Briefcase Tu en you want to keep your data use under ee a control or are using an older browser Tags To view a message click on it select the HTML option ae i You can change this at any time by ZZ clicking on the Preferences tab Vodafone Hosted Services webmail The Mail tab is where you view create and manage your email It works in very much the same way as a desktop email program so once you have selected a message or messages you can use the blue buttons to delete it move it to another folder print it reply to it forward it label it as junk tag it Clicking on the name of the sender will show their email address Syncing your email Because your email is kept in sync any changes you make to your email in the Webmail portal will also be made when you view your desktop and mobile mail If you delete an email it will not be lost you can find deleted emails in the Trash folder If you delete the emails in the Trash folder then you won t be able to restore them T Folders lire Chats Drafts Trash Friend List Tags Zimlets 4 January 2010 1 12 3 14 i 19 U 2 25 26 28
16. t up you may need to refer to your phone s documentation in order to receive and send emails Vodafone Hosted Services mobile email Use the following URL to access your email via a mobile browser http web mail vhsmail vodafone com m To access your email from a mobile client using POP IMAP use the similar configuration details to a standard desktop email client 1 IMAP hostname imap vhsmail vodafone com with SSL enabled 2 POP hostname pop vhsmail vodafone com with SSL enabled 5 SMTP hostname mail vAsmail vodafone com with SSL enabled access your email via a mobile browser Vodafone Hosted Services dealing with spam email dealing with spam email Your email administrator will decide the overall anti spam settings for your company However if you find you are still getting more spam than you re happy with or important emails are being blocked you can make additional changes to your account This allows you to add further filters to the anti spam adjust how aggressive the spam filtering is and set their own whitelist and blacklist Go to the user anti spam settings e Log in to the main Vodafone Hosted Services portal with your user login and click on the Anti spam tab Add new filters Filters allow you to define what email gets stopped using many of different attributes what domain they are sent from what the subject is etc e click on the Search tab whi
17. y of all e mails coming from that IP address If you insert a CIDR address for example 12 13 14 0 24 you ensure the delivery of all e mails coming from a network range in the example from 12 13 14 1 to 12 13 14 255 e as you add filters new emails will be added to the Search list as they are caught by the filters Adjust the anti spam aggressiveness You can change the overall aggressiveness which the anti spam software applies to your email See Anti spam settings for more information on this e click on the Anti Spam tab adjust the Spam threshold slider then click Update settings Add to your whitelist and blacklist You can add email addresses and other identifiers to a whitelist which will guarantee that email from there will get through to your inbox or a blacklist which makes sure that you never see mail from there in your inbox For more information see Blacklists and whitelists e click on the Lists tab which will show you your existing whitelist and blacklist settings e add the email or IP addresses you want 3 2010 Vodafone Group VODAFONE the VODAFONE logos are trade marks of Vodafone Group Other product names mentioned herein may be the trade marks of their respective owners vodafone
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