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Troubleshooting Guide

1. Open the Hole Punch Unit while pushing the green lever 4 Remove the staple cartridge 54 Refilling With Staples 5 Take the empty staple case out of the staple cartridge Pull up the empty staple case while pushing both sides as shown in the figure 6 Fit a new staple case on the staple cartridge Push the staple case hook into the staple cartridge socket until you hear a click 7 Fit the staple cartridge into the stapler Insert the cartridge until it is caught by the latch and fixed with a Click 8 Return the Hole Punch Unit to its original position 9 Carefully return the finisher to its original position A CAUTION Do not put your hand or fingers on the top of the finisher when closing it They could be caught and this could injure you Refilling With Staples 55 1 TROUBLESHOOTING FOR THE HARDWARE 1 0 Close the front cover of the finisher Saddle Stitch Finisher 1 Open the front cover of the finisher 2 Remove the staple cartridge Take the empty staple case out of the staple cartridge Pull up the empty staple case while pushing both sides as shown in the figure Fit the new staple case into the staple cartridge Push the staple case hook into the staple cartridge socket until you hear a click 56 Refilling With Staples Fit the staple cartridge
2. Error Codes 111 Error Code Problem Description Corrective Action 00E8 HDD error Reattempt the communications If the error still persists contact your service representative 00F0 Software failure Reattempt the communications If the error still persists contact your service representative 00F1 Hardware noise Reattempt the communications If the error still persists contact your service representative 1010 System access abnormality Turn the power OFF and then back ON Perform the problem job again If the error still persists contact your service representative 1011 Insufficient memory Complete any running jobs first before performing the job in error If the error still persists turn the power OFF and then back ON and try again 1012 Message reception error Turn the power OFF and then back ON Perform the job in error again 1013 Message transmission error Turn the power OFF and then back ON Perform the job in error again 1014 Invalid parameter If a template is being used create it again If the error still persists turn the power OFF and then back ON and try again 1015 Exceeding file capacity Ask your administrator to change the Fragment Page Size setting for the Internet Fax setting or reduce the number of pages and try again 1030 1033 Disk access error Complete any running jobs first before p
3. 2 Open the front cover of the finisher 3 Move the lower green lever to the right and remove the misfed paper 4 Return the lever to its original position 5 Close the front cover of the finisher Clearing a Paper Misfeed 33 E Clearing paper misfeeds caused by a wrong paper size setting Paper misfeeds occur when there is a mismatch between the size of the paper in a drawer or the bypass tray and the size registered for the corresponding drawer or the bypass tray in the equipment The message Check paper size setting on control panel for drawer N Check the direction or size of the paper or Check paper size setting on control panel for Bypass Check the direction or size of the paper appears on the touch panel MISFEED Check paper size setting on control panel for drawer 1 Check the direction or size of the paper In this case just clearing the misfed paper does not prevent another paper from being misfed Be sure to follow the procedure below Troubleshooting differs depending on how the paper misfeed has occurred P 34 Misfeed when making copies or prints using a drawer P 37 Misfeed when making copies or prints using the bypass tray P 37 Misfeed when printing from the FAX Misfeed when making copies or prints using a drawer 1 Clear the paper misfeed following the guidance shown o
4. Corrective Action e For Windows OS search the network for the equipment using the search function of Explorer The data are stored in the equipment s shared folder named FILE_SHARE e For Macintosh make sure that the OS version is Mac OS X 10 3 x or later a client computer running Mac OS X 10 2 x or earlier cannot access the shared folder on the equipment If your computer is running Mac OS X 10 3 x or later search the network for the equipment on Finder and access the folder named FILE_SHARE e f you cannot find the equipment on the network make sure that the SMB Server Protocol setting is enabled on TopAccess For details on the network settings refer to the TopAccess Guide For details on storing the scanned image refer to the Scanning Guide E Cannot perform scanning from a PC with Office 2013 Problem Description cannot perform scanning from the equipment in a PC with Office 2013 Corrective Action Install an addin to invoke a scan driver for the equipment For details on how to install the addin refer to the Software Installation Guide If the addin is not included in your DVD contact your service technician 84 Scanning Problems TROUBLESHOOTING FOR e Filing This chapter describes how to troubleshoot the problems on e Filing e Filing Web Utility Problems 0 sccsn sein eit innaniin indinnceeeinet 86 e Filing Web Utility terminates the SCSSION ccceeceseeeeeeeeeeeeteneeseeeeeeeeeseeee
5. Network Fax N W Fax Driver Problems This section describes the troubleshooting for the Network Fax N W Fax driver E N W Fax Driver Installation Error Messages Replace Printer with N W Fax as required in the troubleshooting description For information on the installation of the N W Fax driver refer to the Software Installation Guide L Setup needs to copy Windows NT files Problem description The wrong port type was selected from the Printer Ports dialog Corrective action 1 2 3 Click Cancel until the Add Printer Wizard terminates Select Add Printer from the File menu in the Printers folder to start the Add Printer Wizard and then perform the installation again When the screen for selecting a port is displayed select Local port to add a printer Client software DVD now required Problem description When adding a new printer driver the end user did not choose the Have Disk option instead the user selected the printer name from the Add Printer list Corrective action 1 2 3 4 Cancel the Add Printer Wizard Select Add Printer from the File menu in the printer folder to start the Add Printer Wizard and perform the installation again When the screen for selecting a printer is displayed select Have Disk Select Use Existing Driver to add another copy of an existing driver or browse to the subdirectory that contains the appropriate inf file File DRV on
6. and the processing displayed on the sub window ends Do not operate the main window until the processing on the sub window has been completed E Numerous sub windows repeatedly appear Problem Description Numerous sub windows repeatedly appear and e Filing becomes uncontrollable Corrective Action Close all the windows and exit from the web browser Then restart the browser and clear the cookie files from Internet Option for Internet Explorer E Displaying the items in the Contents Frame takes a long time Problem Description Displaying the items in the Contents Frame takes a long time Corrective Action Displaying more than 100 items in the Contents Frame may take a long time A smaller number of items shortens the time for displaying 86 e Filing Web Utility Problems E Error messages See the table below to troubleshoot the problem if a message appears Message Corrective Action Internal error occurred Please restart e Filing Turn the power of the equipment OFF and then ON and then try again If the error message is still displayed contact your system administrator or contact your dealer for support Your e Filing Session has Timed Out Please Restart Exit from e Filing and change the session timer setting to be longer on the Setup page of the TopAccess Administrator mode Then restart it The items have been modified The items are currently being modified by another user Try again
7. 1 Open the front cover of the finisher Cleaning the Hole Punch Dust Bin 63 2 Pull out the hole punch dust bin 3 Dispose of the paper punchings 4 Push back in the hole punch dust bin 5 Close the front cover of the finisher 64 Cleaning the Hole Punch Dust Bin When Printed Sheets Overflow from the Exit Tray When thin small size paper A4 R LT R or smaller is used the end of the sheets may get stuck in the exit tray walls If 300 or more sheets are printed under such condition some printed sheets may be pushed out of Ee the exit tray a In the case above installing the paper exit stopper at the designated location of the exit tray will increase the amount of recommended plain paper that can be loaded on to the exit tray to about 500 sheets e When printing a large number of large size sheets such as A3 and A4 LD and LG place the paper exit stopper back in its original location e When the finisher or inner tray is installed in the equipment use the paper exit stopper installed in its original location Removing the paper exit stopper from its original location 1 Unfold the paper exit stopper located on the left of the exit tray and remove it from its groove while pushing the fulcrum inward Installing the paper exit stopper in the designated location for improving paper exit 1 Turn the tip of the paper exit stopper to the left and insert the paper exit stopper fulcrum
8. E Replacing a Near Empty toner cartridge The message Toner near Empty appears on the touch panel when there is not much toner left in a toner cartridge NON SORT NON STAPLE FULL COLOR we BLACK geo AUTO eee COLOR gt SIMPLEX Ez 2 SieD g St a ORIGINAL MODE Se Ld PROOF COPY cy JOBSTATUS Some toner is still left in the toner cartridge while the message Toner near Empty is displayed You do not have to replace the toner cartridge yet but if you choose to do so follow the procedure below 48 Replacing a Toner Cartridge 1 Press JOB STATUS FULL COLOR e AUTO ooo COLOR NON SORT L Toner near Empty Y 2 Press the TONER tab JOB STATUS zd o N User Name Date Time Paper Pages Sets Status LJ Toner near Empty Y 3 Press REPLACE TONER CARTRIDGE JOB STATUS wow MAGENTA 75 CYANC a 100 BLACKIK 100 REPLACE TONER CARTRIDGE a Toner near Empty Y M JOBSTATUS Replacing a Toner Cartridge 49 4 To replace a toner cartridge press YES To cancel press NO JOB STATUS ATTENTION A toner cartridge is nearly empty Do you want to replace the cartridge at this time CLOSE i BHS JOB STATUS If you press YES go to the next step If you press NO the previous scre
9. Complete any running jobs first before reperforming the job in error If the error still persists turn the power OFF and then back ON and then try again 2040 Failed to convert image file format This error occurs when conversion to a highly compressed PDF format fails Do the scanning again If the error still persists Use the normal PDF format When this error occurs in conversion other than to a highly compressed PDF format turn the power OFF and then back ON Then try to scan again If the error still persists contact your service representative 2043 Encryption error Failure to create a file If the error still persists after reattempting turn the power OFF and then back ON Then make another effort 2044 Creating a file was not allowed Creating an unencrypted file was not allowed Configure the encryption settings and try again To create an unencrypted file consult the administrator 2045 Failure in making meta data Make sure that the template setting is correct and do the scanning again If the error still persists turn the power OFF and then back ON and then try again 2C60 HDD full failure during processing Reduce the number of pages of the problem job and try again Check whether the server or local disk has sufficient space in its capacity 2C61 Failure to read Address Book Turn the power OFF and then back ON Try the problem job again Reset the data in the
10. E Paper misfeed in the Bridge Kit 1 Open the cover holding the handle of the Bridge Kit 2 Remove the misfed paper inside the Bridge Unit Tip If the misfed paper cannot be removed because the right side is caught by the fuser unit follow the steps on P 25 Paper misfeed in the fuser unit f 3 Close the Bridge Kit cover E Paper misfeed in the Inner Finisher and the Hole Punch Unit 1 Lift up the control panel and then open the front cover of the finisher 2 While holding the green lever move the finisher to the left until it stops 28 Clearing a Paper Misfeed Pull down the green lever on the right hand unit of the finisher The paper exit of the equipment opens Turn the green dial clockwise to send the paper and remove it Return the green lever to its original position When the Hole Punch Unit is installed and used for punching holes while pulling the green dial toward you turn it to align the yellow marks on the parts Turn the upper green dial counterclockwise to remove the misfed paper Clearing a Paper Misfeed 29 8 Turn the upper green dial clockwise to remove the misfed paper 9 Holding the green knob open the upper cover 10 Remove the misfed paper and then close the upper cover
11. KAA JME CHECK DRA ADDRESS E MAL PRINT gt gt CLOSE JOBSTATUS USER ADMIN Clearing a Paper Misfeed 35 7 Press the drawer button indicated in the message p DRAWER SIZE a3 J A4 A4 R ABR AUTO mm ae ee e 1 i B5 R FOLIO STR COMP J 13 LG 85SQ J 16K J ikan PAPER TYPE CANCEL JOBSIAIUS p 8 Press the paper size button corresponding to the paper placed in the drawer and OK SIZE ag asn ASR a EVES ES eo B4 B5 J B5 R FOLIO STR COMP 13 LG Ji 85SQ 8 J 16K J 16K R PAPER TYPE CANCEL Lo xn 12 59 I gt ol D m eo A Press the USER FUNCTIONS button to return to the basic menu 1 0 Confirm that the paper size is correctly detected if you selected AUTO mm or AUTO inch in step 8 The detected paper size is indicated on the drawer button in the equipment status indication area on the left FULL 100 NON SORT eo Kes ORG gt A4 NON STAPLE s BLACK E SS w 70 2 jo eeo AUTO ED gt gt gt 298 color 171 SIMPLEX Ba l E espe a EXIT APS gt a TRAY BASIC aero JOBSTATUS An incorrect paper size or indicates an unsuccessful detection In this case check if e There is too much space between the paper and the side and end guides of the drawer e You have selected AUTO inch even th
12. 11 While holding the green lever open the Hole Punch Unit to remove the misfed paper 12 Return the Hole Punch Unit to its original position 30 Clearing a Paper Misfeed 1 3 Carefully return the finisher to its original position A CAUTION Do not put your hand or fingers on the top of the finisher when closing it They could be caught and this could injure you 1 4 Close the front cover of the finisher E Paper misfeed in the Saddle Stitch Finisher and the Hole Punch Unit Remove the misfed paper from the receiving tray section 2 Open the front cover of the finisher 3 Turn the green dial until the triangle mark falls within the designated area of the label Clearing a Paper Misfeed 31 4 Move the upper green lever to the right and remove the misfed paper 5 Return the lever to its original position misfed paper 7 Close the upper cover of the finisher 8 Close the front cover of the finisher Open the upper cover of the finisher and remove the 32 Clearing a Paper Misfeed E Paper misfeed in the Saddle Stitch unit of the Saddle Stitch Finisher 1 Remove the paper misfed on the saddle stitch tray in the lower left part of the finisher
13. improperly so Install the toner cartridge correctly P 45 Replacing a Toner Cartridge The terminal of the toner cartridge is stained Wipe the terminal with a soft cloth The recommended toner cartridge is not being used Use the recommended toner cartridge P 45 Replacing a Toner Cartridge READY SADDLE STITCH TRAY FULL The saddle stitch tray of the finisher is full of paper Remove the paper from the saddle stitch tray of the finisher READY CHECK SADDLE STITCH STAPLER Staple jam has occurred in the stapler of the saddle stitch unit Remove the jammed staples P 43 Staple jam in the Saddle Stitch unit READY CHECK SADDLE STITCH STAPLER No staples are left in the stapler of the saddle stitch unit Refill the staples P 57 Refilling Saddle Stitch unit staples READY CHECK STAPLER Staple jam has occurred inthe Remove the jammed staples stapler of the finisher P 39 Clearing a Staple Jam READY CHECK STAPLER No staples are left in the Refill the staples stapler of the finisher P 54 Refilling With Staples READY HOLE PUNCH DUST BIN IS FULL Hole punch dust bin is full of paper punchings Remove the paper punchings P 62 Cleaning the Hole Punch Dust Bin READY FINISHER FULL The receiving tray of the finisher is full of paper Remove the paper from the receiving tray of the finisher
14. tab Make sure that the path to the printer and the device name are correct lt device name gt print lt device name gt is the same as the device name set from the touch panel print may be univ or ps3 depending on the printer driver you use 6 Click the General Tab and click Print Test Page to confirm that the settings are correct arWNDM E Cannot print SNMP Community Name problems Problem Description cannot perform printing with the equipment Corrective Action Check if the SNMP community names are the same in the following 3 settings e Equipment e TCP IP port of the Ports tab in the printer driver SNMP Settings dialog box of the Others tab in the printer driver E Command line options not processed Problem Description All the print options are sent to the equipment at the beginning of the print job If the print file already contains print commands they overwrite the command line options you set For example if the print file specifies Letter paper and you specify A4 paper with the Ip command the document is printed on Letter size paper Corrective Action Change the properties of the document you intend to print to create another print file Submit the print job using the Ip command without setting additional parameters 76 Printer Driver Problems E Retrieval of printer configuration failed Problem Description When accessing the printer properties the message Retr
15. 4 green levers located under the toner cartridges 1 2 Push the waste toner box securely until the upper latches click taking care not to tilt it 1 3 Close the front cover pressing both edges 1 4 Press FINISH CLEANING Close the front cover pressing both edges Cleaning the Main Chargers and LED Print Heads 61 Cleaning the Hole Punch Dust Bin When the hole punch dust bin becomes full dispose of the paper punchings following the procedure below E Inner Finisher Hole Punch Unit 1 Lift up the control panel and then open the front cover of the finisher 2 While holding the green lever move the finisher to the left until it stops 3 Open the Hole Punch Unit while pushing the green lever After moving the hole punch dust bin to the left pull it toward you 62 Cleaning the Hole Punch Dust Bin 5 Dispose of the paper punchings 6 Push back in the hole punch dust bin 7 Return the Hole Punch Unit to its original position 8 Carefully return the finisher to its original position A CAUTION Do not put your hand or fingers on the top of the finisher when closing it They could be caught and this could injure you 9 Close the front cover of the finisher E Saddle Stitch Finisher Hole Punch Unit
16. Address Book and reattempt it If the error still persists contact your service representative 2C63 Terminal IP address unset Ask your administrator to set the IP address of the equipment 2C64 Terminal mail address unset Ask your administrator to set the Email address of the equipment 2C65 2C66 2C69 Failure to connect to SMTP server Make sure that the SMTP server is correctly working or the SMTP server address has been set correctly 2C6A Failure to send Email message Turn the power OFF and then back ON Try scanning again If the error still persists contact your service representative 2C6B Invalid address specified in From field Ask your administrator to check the SMTP Authentication method or if there is an unpermitted character in the Terminal mail address Set the correct SMTP Authentication method or delete the unpermitted character in the Terminal mail address Error Codes 115 Error Code Corrective Action Error Code Problem Description Corrective Action 2C6C Invalid address specified in To field Make sure that there is no unpermitted character in the Destination mail address Delete any unpermitted character and reset the appropriate Destination mail address then try again 2C70 SMTP service is not available Ask your administrator whether the SMTP service is enabled 2C71 SMTP authentication error Confi
17. Cover Close the Bridge Unit cover Finisher Joint Cover Open Please Close Cover Close the Finisher joint cover Finisher Door Open Please Close Door Close the Finisher door Lower Tray Delivery Cover Open Please Close Cover Close the lower tray delivery cover Lower Tray Front Cover Open Please Close Cover Close the lower tray front cover Punch Unit Front Cover Open Please Close Cover Close the Punch unit front cover Hole Punch Unit Open Please Close Cover Close the Hole Punch Unit cover Standard Output Tray Paper Full Please Remove Paper Remove the paper from the tray Upper Tray Paper Full Please Remove Paper Remove the paper from the tray Lower Tray Paper Full Please Remove Paper Remove the paper from the tray Saddle Tray Full Please Remove Paper Remove the paper from the tray Job Separator 1 Full Please Remove Paper Remove the paper from the tray Job Separator 2 Full Please Remove Paper Remove the paper from the tray Paper Empty in Drawer 1 Please Add Paper Set the paper in the drawer Paper Empty in Drawer 2 Please Add Paper Set the paper in the drawer Paper Empty in Drawer 3 Please Add Paper Set the paper in the drawer Paper Empty in Drawer 4 Please Add Paper Set the paper in the drawer Paper Empty in External Large Capacity Feeder Please Add Paper Set t
18. ORG gt COPY NON STAPLE The waste toner box is full WASTE TONER BOX FULL i Replace it following the guidance Dispose of used toner h POTatcatnnest on the touc panel P 52 Replacing the Waste Open the front cover of the equipment Toner Box The equipment requires adjusting by a service technician Contact your service representative with the error code displayed on the right side of the touch panel A WARNING Never attempt to repair disassemble or modify the equipment by yourself You could cause a fire or get an electric shock Always contact your service representative for maintenance or repair of the internal parts of the equipment CALL FOR SERVICE When This Screen Is Displayed 9 Messages Displayed on the Touch Panel A message appears on the upper part of the screen to notify users of a problem etc The major examples of problems and how to solve them are described in the table below Message kkk Close cover Problem Description The cover indicated by is open Corrective Action Check the cover on the touch panel and close it Misfeed in Paper misfeed has occurred inside the equipment Remove the misfed paper following the guidance displayed on the touch panel P 15 Clearing a Paper Misfeed Install new toner cartridge No toner is left indicates the color The colors are shown
19. Problems scccesecssseeeeeeeeeeseeeseneeeeesseaeeneeeeeseeesenseeess 103 Cannot log in using client SOtWALE eeeeeeeeeeececeeeeeeeeeeeeaeeceneeeeseaaeeeeeeeesaaeeseeeeessnaeessaes 103 Printing can be made even with incorrect user name and password eeeeeeeeeeentees 103 Chapter 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Hardware Status Icons on TopAccess Device Tab ccssseecceessssceeseesesecenenseeseeeeees 106 Error Messages sorreran cccezentee ceceeses sc tteassansecetdenvsnceceesausecueuerss octeeeevercuse2esbetaeedss 108 Error Gode Sacaron renro antenne aaraa cacseeececdouestderescecndcaatecesacdadenuuesdsversetnears Sutcveddensvessesecnceeeas 110 Error COde S 0n print jODS neraereir ea EA AAE R AE AE A 110 Error codes on transmission and reception essssseesssessrrsssssrrsstrirrrsstiirrssiinnsstennnnnnrnn ns 111 Error codes ON SCAN JODS ce iriserai inps earet aA deiae aE aeara TRR p aSa Aa RARE OATU ERRES SREL EER ESES ER K 114 Chapter8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT When You Think Something Is Wrong With the Equipment cs ccsssseseeseseeeeeeees 124 General Operations ccccccceceeencceceneeeeeeeeeceeaeeeeaaeeceaeeeeeeaaeecneeeeseaaeeseeeeeeaaeessaneeeseaeeneaes 124 Originals and papet vee wie ey ea an aera ae ee rene ees 126 Regular Maintenance cccseseeeeeesseeeeeeeeseeeneeeeeseneneeeeseeneneeseseeneeeseeseneeeesasseeeneesnseeeneeees 12
20. READY INNER TRAY FULL The exit tray of the equipment is full of paper Remove the paper from the exit tray of the equipment Cannot copy Check DEPARTMENT COUNTER The number of originals to be scanned has exceeded the limit specified with the department code during scanning Ask your administrator for details of setting the limit for the number of copies Add paper No paper is left in a drawer or on the bypass tray Set paper in the drawer or on the bypass tray The touch panel indicates which drawer or the bypass tray has no paper To set paper refer to the Copying Guide Call for service The equipment requires adjusting by a service technician Contact your service representative with the error code displayed on the right side of the touch panel A WARNING Never attempt to repair disassemble or modify the equipment by yourself You could cause a fire or get an electric shock Always contact your service representative for maintenance or repair of the internal parts of the equipment Examine stapler in the Saddle Stitch unit Staple jam has occurred in the stapler of the saddle stitch unit Remove the jammed staples P 43 Staple jam in the Saddle Stitch unit Messages Displayed on the Touch Panel 11 Message Problem Description Corrective Action Check staple cartridge in the Saddle Stitch unit No staples are left in the stapler of the sa
21. UNIX Linux environment The model below does not support printing from UNIX Linux workstations e STUDIO2551C Series No Check Yes No Corrective Action 1 Are the IP address properties correctly Next Set up the IP address correctly set Step 5 gt 2 Is the LPR LPD print correctly set Next Set up the LPD print service correctly Step gt 3 Did you successfully install the UNIX Next Refer to the Software Installation Linux filters Step Bi Guide to install UNIX Linux filters 4 Did you successfully create and set up Next Refer to the Software Installation a print queue Step gt Guide to configure the print queue 5 Can you print to the equipment using Set up UNIX Linux access for the LPD as the root Next equipment to enable other users to print Step gt from the Bourne shell Refer to your v UNIX Linux documentation for more information Printing Problems Network Related 99 No Check Yes No Corrective Action 6 Can you ping the equipment from your Try a remote ping from another server computer Next If you can reach the equipment from Step gt that server check for conflicts between v the equipment and your current network segment 7 Is the LP Daemon functioning Next Reload Daemon or restart the system Step gt u 8 Can you print to the equipment End gt Contact your service representative 100 Printing Problems Network Related
22. a aee a reaa a ar r aa r a a aaa Ee aae ae aaa e EAE SE Er S EEEn ET 62 Saddle Stitch Finisher Hole Punch UNlit cceeceeeeeeseeeeeeeeeeeeseeeeaeeceeeeeaeeeseeseaeeeseeesaeeesaeseaeseseesaeeaeessaeenieeenaeeenes 63 When Printed Sheets Overflow from the Exit Tray cccccesssecccesseeseesseeeeeesseeeeeeeseneeeeneeeees 65 When This Screen Is Displayed Various screens are displayed on the touch panel depending on the state of the equipment This section describes how to solve problems with some of the screen examples a_ COPY Add paper Screen FULL NON SORT COLOR NON STAPLE oe BLACK ea AUTO ee COLOR Cunt tere et te 0 PROOF COPY Description Remedy A message appears on the upper part of the screen to notify users of a problem etc For the major examples see the following page P 10 Messages Displayed on the Touch Panel Misteed in duplexer Open the cover on the right TOTAL COUNTER The original or copy paper is misfed Remove it following the guidance on the touch panel P 15 Clearing a Paper Misfeed COVER OPEN Close the cover on the right a a A cover is open Check which cover on the touch panel and then close it securely 8 When This Screen Is Displayed Screen Description Remedy Toner has run out Replace the new toner cartridge P 45 Replacing a Toner Cartridge 100 NON SORT
23. client DVD could not be found Problem description When adding a new printer driver the user did not choose the Have Disk option but selected the printer name from the Add Printer list Corrective action 1 2 3 4 Cancel the Add Printer Wizard Select Add Printer from the File menu in the printer folder to start the Add Printer Wizard and perform the installation again When the screen for selecting a printer is displayed select Have Disk Browse to the subdirectory that contains the appropriate inf file L Location does not contain information about your hardware Problem description The path to the inf file selected during driver installation is too far away In other words there are too many characters in the directory path Corrective action Copy the directory containing the inf file to the local drive and resume installation Network Fax N W Fax Driver Problems 101 This port is currently in use Problem description The driver was either opened printing a job or in use by another printer or application when you attempted to delete it Corrective action Make sure all print jobs have been completed before deleting a port If there are still problems exit all applications and try again Check each driver to see if another driver is using the same port If so first change the driver s port setting and delete the port Problem with the current printer setup Problem descriptio
24. equipment Next Enable the HTTP server in the HTTP enabled Step gt Network Service 3 Is the IPP print correctly set Next Set up the IPP print service correctly Step gt 4 Were the proper printer drivers Next Refer to the Software Installation installed Step gt Guide to install the proper printer y drivers 5 Is the IPP port configured with the Next Refer to the Software Installation correct URL Step 2 Guide to configure the proper port 6 Can you print to the equipment See the following section to fix the problem End gt P 78 Cannot print with the equipment network connection problems Printing Problems Network Related 97 E Novell print in a NetWare environment No Check Yes No Corrective Action 1 Are the IPX SPX protocols enabled Is Next Set up the IPX SPX correctly the correct frame type selected Step 2 If applicable did you successfully setup Next Set up the NetWare server properly queue based print Step gt 3 Did you configure the equipment for a Next Set up the NetWare network settings NetWare connection Step gt correctly 4 Did you configure the equipment for Next Set up the NetWare print service NetWare print service Step gt correctly 5 Were the proper printer drivers Next Refer to the Software Installation installed Step gt Guide to install the proper printer x drivers 6 Is the IPP port configured with
25. error following the procedure below To print by placing paper on the bypass tray 1 Press the JOB STATUS which is blinking fy COPY E SET FULL ora gt Copy NON STAPLE AK 23 ZOOM ZB FINISHING aaa E FEED 22 COLOR AE E sine aan Eza PHOTO C j READY Press JOB STATUS button a EXIT Sint BASIC 2 Place paper of the size specified with the computer on the bypass tray and press the START button Printing is performed Press JOB STATUS when printing has been completed Printing by selecting a paper size already placed in another drawer You can perform printing with the paper already placed in the drawers Some part of the image may not be printed however if the paper size in the drawer is smaller than the one you have specified Press the drawer button you intend to use on the touch panel and press the START button 74 Print Job Problems E Cannot remember the document password for a Private Print job The Private Print function is available only when the hard disk is installed in the equipment Problem Description cannot remember the document password for my Private Print job Ee Corrective Action The document password for a Private Print job is never shown once the job has been sent to the equipment To print the failed Private Print job submit the document again as a new Private Print job The failed Private Print job remains unprinted in the job queue To del
26. is displayed on the normal Does the current Ethernet ETHERNET setting screen a contact speed appear on the ETHERNET failure or disconnection may be setting screen USER FUNCTIONS occurred in the cable ADMIN NETWORK ETHERNET In this case check the cable and replace it with a new one if required Furthermore confirm whether the hub Furthermore if the hub does not you are using supports FULL mode Ne 2s support FULL mode connect the Does the hub support its mode ne equipment to the switching hub When the port setting of the switch is fixed at half duplex communication change it to any of 10 100 1000 Mbps full duplex fixed communication mode or auto negotiation Contact your local network support specialist for further assistance 90 Locating the Equipment in the Network No Check Yes No Corrective Action Make sure that the device name for the equipment is unique and verify that the WINS and or DNS server database are not causing potential naming conflicts with the network settings on the equipment If necessary change the network settings on the equipment After the communication comes back online can you see the equipment in the network Next Step Set up the NetBIOS name of the device correctly If the network environment is using complex subnet or supernet structures is the IP address used by the equipment within the network structures range of valid addre
27. is not available Ask your administrator whether the FTP service is configured correctly 2D68 File Sharing service is not available Ask your administrator whether the SMB protocol is enabled 2D69 NetWare service is not available Ask your administrator whether the NetWare protocol is enabled 2DA6 Failure to delete file Delete the files in the shared folder with Explorer turn the power OFF and then back ON and reattempt the problem job If the error still persists contact your service representative 2DA7 Failure to acquire resource Turn the power OFF and then back ON Try the problem job again If the error still persists contact your service representative 2DC0 Job canceled The job was canceled Error Codes 117 Error Code Corrective Action Error Code Problem Description Corrective Action 2DC1 Power failure occurred Make sure that the power cable is connected properly and is inserted securely Resend the job Store to USB 2E10 2E12 2E13 Wrong Job status Turn the power OFF and then back ON Try the problem job again If the error still persists contact your service representative 2E11 Not enough memory Wait for a while and try again If the error still persists turn the power OFF and then back ON and make another effort 2E14 Invalid parameter specified If you are using a template create it a
28. it is see L P 96 Printing Problems Network Related In that section several OS and printing method based check lists are provided to help you find the appropriate action to take Mo Check Yes No Corrective Action 1 Have you set the protocol settings so Next Set up the proper protocol they are compatible with your network Step gt and client protocol settings v 2 Have you set up the appropriate type s Next Check the settings required for your of print services that should be Step gt printing environment supported v 3 If you are using Novell print services Set up the NetWare server did you set up the Novell side of Aa Refer to the Software Installation network printing such as creating print rd Guide servers and attaching the print queue 4 If you set up Novell print services can Next Refer to your Novell PCONSOLE or you see the print job using PCONSOLE Step gt NWAdmin user documentation for help or NWAdmin v with using these utilities 5 Have you checked the gateway and Set up the TCP IP correctly subnet settings to make sure that the Next equipment is part of the same network Step gt gateway as the client from which you v are trying to print 6 Are other services and communications Refer to your network documentation or performed over the network behaving in End gt use a network diagnostic utility to the normal and expected manner identify the netwo
29. messages press the FUNCTION CLEAR button twice ERASING DATA The Data Overwrite Enabler is clearing the data This message is displayed if the Data Overwrite Enabler is installed You can operate the equipment while the message is displayed Check paper size setting on control panel for Bypass Check the direction or size of the paper Paper misfeed has occurred because of a mismatch between the paper size placed in the bypass tray and the size registered for the bypass tray in the equipment Register the paper size correctly Just removing the misfed paper does not prevent another paper from being misfed P 34 Clearing paper misfeeds caused by a wrong paper size setting Set the paper on the bypass tray again The paper placed on the bypass tray misfed Remove the misfed paper and set the paper again Check the direction or size of the paper on the bypass tray and press START The direction or the size of the paper placed on the bypass tray is incorrect Check the direction and the size of the paper and then replace it on the bypass tray The side guides of the bypass tray do not fit the paper length Align the side guides of the bypass tray to the paper length Reboot the machine An error has occurred in the equipment and it stopped normal operation Rebooting the equipment may correct the error Press the ACCESS and POWER buttons on the control panel
30. press YES To cancel press NO Copied image is too light No toner is left The message Install new Black Cyan Magenta or Yellow cartridge appears when no toner is left Replace the toner cartridge of the color the message indicates P 45 Replacing a Toner Cartridge Copy density is set too light Darken the density manually or try the automatic density mode Copied image is too dark Copy density is set too dark Lighten the density manually or try the automatic density mode Copied image has stains The Original Cover or the Reversing Automatic Document Feeder is not fully lowered Lower it fully to block outside light The original glass platen sheet scanning area and guide are stained Clean them P 128 Regular Maintenance The copy density is set too dark Lighten the density manually or try the automatic density mode A transparent original such as a transparency or tracing paper is being used To copy a transparent original clearly put a sheet of blank white paper behind the original Make sure that the paper is large enough to cover the original Copied image has stains The separation fingers in the fuser unit are dirty When paper is placed on the bypass tray to make copies set its size 68 Copying Problems Problem Description Cause Corrective Action Copy image is skewed The original is se
31. server 3E30 POP3 login error Ask your administrator whether the POP3 user name and password are set correctly 3E40 POP3 login type error Ask your administrator whether the POPS login type Auto POP3 APOP is set correctly 3F10 File I O error Ask the sender to resend the Email If the error still occurs 3F20 contact your service representative E Error codes on scan jobs 114 Tip The error indications on scan jobs are done as follows On TopAccess log list messages indicating the status are displayed e On the touch panel of the equipment error codes are displayed See the listings below Error Code Problem Description Corrective Action Email Wrong Job status A system error has occurred during the sek Oi sending of an Email Try it again If the error 2020 2022 still persists contact your service representative Not enough memory Complete any running jobs first before reperforming the job in error If the error still ei AODH persists turn the power OFF and then back ON and then try again Invalid parameter specified If you are using a template create it again If 2014 the error still persists turn the power OFF and then back ON and then try again Error Codes Error Code Problem Description Corrective Action 2015 Mail size exceeded limit or maximum size You are sending too many documents at a time Send them separately 2030 2033 Disk access error
32. status The printing problems are caused by the printer driver settings network settings errors in the network connections and so forth First contact the administrator of the equipment to see if there is one of these kinds of problems or see the following sections P 76 Printer Driver Problems P 78 Network Connection Problems P 96 Printing Problems Network Related Another possible cause is one related to a client If the print jobs sent from a specific client within a network fail the problem may be caused by the client Problem Description The jobs sent from a client cannot be printed Corrective Action The checklist below will help you identify the source of the error and direct you to information resolving the problem If the problem persists after you have followed all of the steps contact your service representative No Check Yes No Corrective Action 1 Does the equipment work properly Are Next Check the device status displayed in copy jobs output properly aR Si the Device page of TopAccess 2 See the Device page of TopAccess Are If not delete the job install the required the options specified for the job as components and try again Contact tep gt i f supported by the hardware g your service representative for further configuration information 3 Can you print the jobs from other See the following section to fix the clients Next problem Step gt P 7
33. the Next Refer to the Software Installation correct URL Step 2 Guide to configure the proper port 7 Can you see the equipment in Windows Next Check that the SMB protocol is enabled Network Neighborhood Step gt in the client computers 8 Can you print to the equipment See the following section to fix the problem End gt P 78 Cannot print with the equipment network connection problems 98 Printing Problems Network Related E Macintosh environment The model below does not support printing from Macintosh e STUDIO2551C Series Check Yes No Corrective Action 1 Is AppleTalk enabled on the Next Enable AppleTalk equipment Step gt 2 Are the IP address properties correctly Next Set up the IP address correctly set Step gt 3 Is the equipment available in the Next Make sure that the AppleTalk zone is Chooser when you click the LaserWriter Step gt supported by the Macintosh client 8 printer icon v 4 Can you access any other network Next Refer to your Macintosh networking device from the Macintosh computer Step gt documentation or contact Macintosh v technical support 5 Can another Macintosh computer on Refer to your Macintosh networking the network print to the equipment If documentation or contact Macintosh so compare the settings to determine End gt technical support which need to be changed to support print from this machine E
34. the fuser Unit ccececeeeeceeceeeeeeeeeeeeeeeaaaaecaeeeeeeeeeeeeeeceenaaeaeeeseeeeeeeees 25 Paper misfeed in the Job Separator and the Offset Tray ccccccccsssesceceeseeseeeeesssreeeees 27 Paper misfeed in the Bridge Kit ccc ccceeseeeeeeeeeeeeeeeeeeeeeeeeeeeeaaeeeeeeteaeeeeeeseeeeeeeeeeeeneaeees 28 Paper misfeed in the Inner Finisher and the Hole Punch Uniit cccceeeeeeeeeeeeeeeeeees 28 Paper misfeed in the Saddle Stitch Finisher and the Hole Punch Uniit cceeeseeeees 31 Paper misfeed in the Saddle Stitch unit of the Saddle Stitch Finisher cccceesseeees 33 Clearing paper misfeeds caused by a wrong paper Size setting cceeeeeeeeeeeseeeeeeeeees 34 Clearing a Staple Jai a ces cetececeesteesttsccedsuesiestectececeedstogerester a aeaaea aa Ka aaaea ESEA haaa 39 Staple jamin the finishe ane raei E E EANA A EAEN 39 Staple jam in the Saddle Stitch Unit cece cccccssseceeeeeeseeeeseeeeeeeesceeaeeeeesssaeeessscseeeeesesaas 43 Replacing a Toner Cartridge cccscccssseeeeeeeeeeneeeeneeeeeseaaeeneeeeeesaesenseeeeseaaesenseaeeseeaeseseeneeseas 45 Replacing a Near Empty toner cartridge seassssseeesssrneesnsnnnesrnnnnessnnnnnnsrnnnnessnnnnnnennnnnnnnna 48 Replacing the Waste Toner BOX ccccsssseeeesseeeeeeensneeeeeeenseceeeeeeeseeeeeeenseeeeeeensneeeeeeeeeeeeeneees 52 Refilling With Staples scccesscessseeeeeeeeessneeseseeeeeseaaeee
35. the power OFF and then back ON Try 2B20 the problem job again If the error still persists contact your service representative 2B30 Insufficient disk space Delete unnecessary documents in e Filing and try again Error Codes 119 Error Code Problem Description Corrective Action 2B31 Failure to access Electronic Filing Turn the power OFF and then back ON Retry the job in error A folder with the same name as an already existing document in the box cannot be created Retry by changing the folder name Delete the specified e Filing or folder and reset them If the specified e Filing or folder cannot be deleted contact your service representative 2B50 Failure to process image Turn the power OFF and then back ON Try scanning again If the error still persists contact your service representative 2B51 Failure to process print image Make sure that the Function List can be printed out Try printing again If the error still persists contact your service representative 2B71 The storage period of e Filing documents will expire Check whether any necessary documents are stored in e Filing The documents will be deleted in a few days 2B80 The HDD for storing e Filing data is running out of space Delete all unnecessary documents in e Filing 2B90 Insufficient memory Turn the power OFF and then back ON Try scanning again If the error still persists conta
36. 33 86 4 Wax Silica 7631 86 9 Organic Metal Complex TOSHIBA TEC CORPORATION 217 2 Higashigotanda Shinagawa ku Tokyo 141 8664 Japan MADE IN CHINA FABRIQUE EN CHINE DO NOT TOUCH THE METAL CONTACT ON THE CIRCUIT BOARD NE PAS TOUCHER LES CONTACTS METALLIQUES DU CIRCUIT IMPRIME VOR GEBRAUCH GUT SCHUTTELN NON TOCCARE IL PEZZO DI METALLO NELLA SCHEDA DEI CIRCUITI DAS METALLSTUCK AUF DER STROMKREISTAFEL NICHT BER HREN NO TOCAR LA PIEZA MET LICA EN EL TABLERO DE CIRCUITOS MADE IN CHINA FABRIQUE EN CHINE E MANIPULER AVEC PRECAUTION E GARDER DANS UN ENDROIT SANS HUMIDITE OU LA TEMPERATURE AMBIANTE EST MOINS DE 35 C ME LIRE LE MANUEL D EMPLOI DE L APPAREIL AVANT D EN FAIRE USAGE DO NOT TOUCH THE METAL CONTACT ON THE CIRCUIT BOARD NE PAS TOUCHER LES CONTACTS METALLIQUES DU CIRCUIT IMPRIME HERGESTELLT IN CHINA HECHO EN CHINA FATTO IN CINA NOIR NEGRO Do not place it verticaly Ne jamais mettre debout Non lo mettete verticalmente Setzen es nicht vertikal INo lo colocan verticalmente PAT P BLACK SCHWARZ NERO Do not place it vertically Ne jamais mettre debout PAT P Replacing a Toner Cartridge 45 Recommended toner cartridges To assure optimal printing performance we recommend that you use only genuine TOSHIBA toner cartridges If you use a TOSHIBA recommended toner cartridge you can utilize the following three functions of this equipme
37. 8 Cannot print with the v equipment network connection problems 4 Have you ever printed successfully from See the following section to fix the ne ne Next this client Ste S problem va P 76 Cannot print port setting problems 5 Did you set up the printer driver other Next See the following section to fix the than by an SMB connection Step gt problem v P 78 Cannot print with SMB print 6 For Macintosh only Next Refer to the Software Installation Can you see the equipment you created Step gt Guide in the Selector v 7 At this point the problem is most likely to be related to a client side error Refer to the Printing Guide to fix the problem The model below does not support printing from Macintosh e STUDIO2551C Series 80 Client Problems Hardware Problems This section describes troubles caused by the hardware device the equipment If an icon or a message indicating an error is not displayed or the problems in the printer drivers or the network connection cannot be specified a hardware problem is a possible cause of the trouble The following are common factors involved in the hardware problems e System board cables and connectors e The equipment and its components such as the duplexing unit or the Finisher e System software or firmware of the equipment E Print jobs not output Problem Description All the clients within a network fail to make the equipment output the p
38. 8 1B Ge eS a Sn ee ro a Ce en ee 129 CONTENTS 5 6 CONTENTS TROUBLESHOOTING FOR THE HARDWARE This chapter describes how to troubleshoot problems with paper toner and other finishing processes This chapter also describes how to supply the paper toner and staples When This Screen Is Displayed cccccesseeeeeseeeeeeeseeeneeeeeeeeeeeenseeeeeeesneeeeesesseneeseeeeeeeeeeneenes 8 Messages Displayed on the Touch Panel seeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeensnneeeeneneeeeens 10 Clearing a Paper Misteed jiiiicia neon eee in inane ene 15 Locating a paper misteed seiis onne ee eee Ae eed io 15 Clearing a paper MIS eedi ces shes eee sete Matern Hale ede tere teat Aig aie ited Aol ieee teas 16 Paper misfeed in the Reversing Automatic Document Feeder Lower ccesceeeceeeeeeeeeeeeeeeseeeeeeeeeeeeeaeeeanersaee 17 Paper misfeed in the Reversing Automatic Document Feeder Upper eeeeseseeeeeeeeeeeeeeeesaeeeeeeeeeseaeereeeees 18 Paper misfeed in the drawer feeding POrtion eceeecceeeeeeeeeeeeeneeeeeeeeaeeseeeeeeecseeeeaeseaeeceaeseaeeseeeeeseaeeseaeesieeenaees 19 Paper misfeed in the Large Capacity Feeder eececceeeceeeeeeeneeeeeeeeaeeceeeeeaeeeaeeseaeesaeeseaeesaeseaeesaeeseeeenaeeneeseneeeaees 20 Paper misfeed in the Paper Feed Pedestal cccceccceeeeeeeseeneeeeeeeeeaeeeeeeeeaeaeeesescaeeeeeeeeenaeeeeseseceeestecieeeeeseeeas 20 Paper misfeed in the first AVO T l a r a e
39. DAP authentication on the touch panel Corrective Action Try the checklist below If the problem remains unsolved contact your service representative No Check Yes No Corrective Action 1 Is the LDAP server correctly running Next Confirm that LDAP server is correctly Step 2 running u 2 Is the LDAP server setting correctly Enter the correct LDAP setting Reenter set End gt the correct password carefully because it is displayed by asterisks LDAP Search and Authentication Problems 95 Printing Problems Network Related Among the several ways to use the equipment in the network the simplest one is to set the equipment in the TCP IP environment using a DHCP server to assign IP addresses dynamically to devices Using the default settings also assures an easier network implementation although you may be required to customize the settings to accommodate them in your particular environment Some common network configurations are shown below along with the steps required to configure the equipment If you perform all the steps in the applicable checklist and still cannot print satisfactorily with the equipment contact your service representative Tips e You can change the network protocol settings with the touch panel of the equipment or with TopAccess the Administration page For the error messages that appear during the installation of the printer drivers refer to the Software Installation
40. ER NET 570g M HANDLE WITH CARE M STORE IN A DRY PLACE BELOW 35 C 95 F M READ THE OPERATING INSTRUCTIONS OF THE MACHINE BEFORE USING COMPONENTS Polyester resin Carbon black 1333 86 4 Wax Silca 7631 86 9 Organic Metal Complex TOSHIBA TEC CORPORATION 2417 2 Higashigotanda Shinagawa ku Tokyo 141 8684 Japan MADE IN CHINA FABRIQUE EN CHINE E MANIPULER AVEC PRECAUTION m GARDER DANS UN ENDROIT SANS HUMIDITE OU LA TEMPERATURE AMBIANTE EST MOINS DE 35 C m LIRE LE MANUEL D EMPLOI DE L APPAREIL AVANT D EN FAIRE USAGE DO NOT TOUCH THE METAL CONTACT ON THE CIRCUIT BOARD NE PAS TOUCHER LES CONTACTS METALLIQUES DU CIRCUIT IMPRIME Do not place it vertically Ne jamais mettre debout PAT P TOSHIBA T FC30E K FOR POUR FUR DA PARA e STUDIO2050C 2550C 2051C 2551C ORIGINAL amp GENUINE TOSHIBA TONER TOSHIBA T FC30D K FOR POUR e STUDI02050C 2550C 2051C 2551C ORIGINAL amp GENUINE TOSHIBA TONER SHAKE WELL BEFORE USING AGITER AVANT EMPLOI AGITARE BENE PRIMA DELL USO SACUDIR BIEN ANTES DE USER COMPONENTS Polyester resin Carbon black 1333 86 4 Wax Silica 7631 86 9 Organic Metal Complex TOSHIBA TEC CORPORATION 2 17 2 Higashigotanda Shinagawa ku Tokyo 141 8664 Japan NET 570g m HANDLE WITH CARE M STORE IN A DRY PLACE BELOW 35 C 95 F E READ THE OPERATING INSTRUCTIONS OF THE MACHINE BEFORE USING COMPONENTS Polyester resin Carbon black 13
41. Guide E SMB print in a Windows operating system environment No Check Yes No Corrective Action 1 Are the IP address properties correctly Next Set up the IP address correctly set Step gt 2 Is the Microsoft computer name device Next Set up the device name correctly name unique Step ad 3 Is the workgroup name valid and Next Set up the workgroup correctly correctly entered Step gt 4 When IPv4 is supported Is the WINS When IPv4 is supported Set up the server address correctly set WINS server address correctly or enter When IPv6 is supported Is LLMNR for Next 0 0 0 0 for the WINS server address to the IPv6 setting enabled Step gt disable the WINS service u When IPv6 is supported Enable LLMNR for the IPv6 setting referring to the TopAccess Guide 5 When IPv4 is supported If the client When IPv4 is supported Set up the computers are located in different oe 5 WINS server and enable it on the segments is the WINS service correctly o equipment to allow users access from a provided different segment 6 Can you see the equipment in Windows See the following section to fix the Network Neighborhood a Problem ar P 90 Cannot locate the equipment in the network 7 Were the proper printer drivers Next Refer to the Software Installation installed Step gt Guide to install the proper printer v drivers 8 Is the driver s port name valid Next Ref
42. PAN R120120K8705 TTEC 2012 2014 TOSHIBA TEC CORPORATION All rights reserved Ver04 F 2014 03
43. Remote Scan WS Scan File Downloader 2A20 Failure to acquire resource Reattempt the problem job If the error still persists turn the power OFF and then back ON and make another effort 2A31 WS Scan function is not available Check if the WS Scan function is enabled If not change it to enabled 2A40 System fatal error Turn the power OFF and then back ON Try scanning again 2A50 Job canceled The job was canceled 2A51 Power failure occurred Make sure that the power cable is connected properly and is inserted securely Resend the job 2A60 Authentication for WS Scan failed When Fax amp Scan of Windows is used with the WIA driver check if the user name for the login is registered When the control panel or EWB of the equipment is used check if the user name for the login is registered 2A70 Insufficient permission to execute Remote Scan Check if the user is authorized to perform this job 2A71 Insufficient permission to execute WS Scan Check if the user is authorized to perform this job 2A72 Insufficient permission to access e Filing box using scan utility Check if the user is authorized to perform this job Store to e Filing Job status failed Turn the power OFF and then back ON Try 2B11 the problem job again If the error still persists contact your service representative Failure to access file Turn
44. TOSHIBA Leading Innovation gt gt gt MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS Troubleshooting Guide f svupio2050c 2550c f svupio2051 c 255lc 2012 2014 TOSHIBA TEC CORPORATION All rights reserved Under the copyright laws this manual cannot be reproduced in any form without prior written permission of TTEC Preface Thank you for purchasing TOSHIBA Multifunctional Digital Systems This manual describes how to troubleshoot the problems that could occur while you are using the equipment Keep this manual within easy reach and use it to configure an environment that makes the best use of the e STUDIO s functions This equipment provides the scanning printing function as an option However this optional scanning printing function is already installed in some models E How to read this manual Symbols in this manual In this manual some important items are described with the symbols shown below Be sure to read these items before using this equipment A WARNING Indicates a potentially hazardous situation which if not avoided could result in death serious injury or serious damage or fire in the equipment or surrounding objects A CAUTION Indicates a potentially hazardous situation which if not avoided may result in minor or moderate injury partial damage to the equipment or surrounding objects or loss of data Indicates information to which you should pay attention when operating the equipment Other tha
45. Toner Cartridge Cyan Toner Empty Please Install New Toner Cartridge Replace the cyan toner See J P 45 Replacing a Toner Cartridge Magenta Toner Empty Please Install New Toner Cartridge Replace the magenta toner See J P 45 Replacing a Toner Cartridge Yellow Toner Empty Please Install New Toner Cartridge Replace the yellow toner See J P 45 Replacing a Toner Cartridge Black Toner Near Empty Please Prepare New Toner Cartridge Prepare the new toner cartridge Cyan Toner Near Empty Please Prepare New Toner Cartridge Prepare the new toner cartridge Magenta Toner Near Empty Please Prepare New Toner Cartridge Prepare the new toner cartridge Yellow Toner Near Empty Please Prepare New Toner Cartridge Prepare the new toner cartridge Confirm waste toner bottle is attached and close waste toner bottle cover Confirm the waste toner box is securely attached and close the waste toner box cover Close duplexing unit cover Close the duplexing unit cover Close receiving tray low cover Close the low cover of the receiving tray Prepare new waste toner box Prepare a new waste toner box Fatal Error Please Contact Service Technician Contact your service representative Main Motor Error Please Contact Service Technician Contact your service representative Printer I
46. UBLESHOOTING FOR SCANNING Scanning Problems msue asenaan aeaea as rae ian ee ea Soraa Ee araea Eeoa aeee aana Eai aei 84 Gannot E mail my Scans i ci ig aivn ei edi Ge eet Al a Nad eat edi 84 Cannot find the data saved in the shared fOlder cccccccesceeeeeeeeeeeeececeeeseaeeeseteeeteneees 84 Cannot perform scanning from a PC with Office 2013 oo ee ceeeeseeeeeeeeeeeeeeeeeeeeeeeaeeeeeeees 84 Chapter5 TROUBLESHOOTING FOR e Filing e Filing Web Utility Problems 00 c eccceceseeee eee eeeeneeeeeeeeeeeeseeeeeneeeseeeesneeeseeeeseeeeseeeesneneseeesenes 86 e Filing Web Utility terminates the SCSSION cceeeeeeeeeeeeeneeeeeeeeenaeeeeeeeeaeeeeeeeeaaeeeeeeenaas 86 Numerous sub windows repeatedly appear eee eeeeeeeeeeeeeeeeeeeeeaaaeeeseeeaaeeeeeeeeaeeeeeeenaas 86 Displaying the items in the Contents Frame takes a long timMe cceecceeeeseeeeeteeeeeeteeeees 86 Error INOCSSAGOS oeae REESE IR EA ted ages obsap teases begs AAE RA ARAIA AAEE TE ANETARE 87 Chapter6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Locating the Equipment in the Network cccsssseeecesseeeeeeeeeeseeeeeeeensneeeeeeeesneeneeseeeneeeeeenes 90 Cannot locate the equipment in the network cccceceeeeeeeeeeceeeeeeeeeseaeeeeaaeeeseaeeeeeaetesaes 90 Cannot locate the equipment with Local DiSCOVELY c cceeecceeeeeeeeeeeeeeeetaeeseeeeeetaeeeeees 92 Equipment does not respond to ping COMMANG cceceeeeeeeeee
47. a a a ea ra a aaar aa a e n o a a A 21 Paper misfeed in the second to fourth GrAWEL cccccecceesececesneeeeseneeeseeeeeaeeeecaeeeceeeecesaeeeseneeeseaeesssaeeessneeeseeeeess 21 Paper misfeed in the drawer of the Large Capacity Fe er eceeeccseseeseeceeeeeeeeeeeeeeaeeeneeeaeeseaeseaeeseeeseeeeeeenaees 22 Paper misfeed in the bypass tray cesceesceeseeceseeeseeteeeeeeeeceaeeaeesaeecsaeeeaeessaeeaeesaeessaeesaeesaeseaeeseeseaeeeaeeseaeeneeeenaees 23 Paper misfeed in the automatic duplexing Unit eee cece ceeeeeeeeeeeeeeeeeeeeeeeeeeeeeecaeeeeaeseaeeseaeesaeeseeeesaeeeeeteaeeeeeeenaees 23 Paper misfeed on the paper transport path ccccsccccessecesseeeeeseeeceeeeeeeeaeeeseneceseneeeccaeeessaeeeeaaeeeeseessaeeessseesseneees 24 Paper misf eed inthe fuser Unities e a Seschess aa E EE E Ea E PEE aaae EEEE ne 25 Paper misfeed in the Job Separator and the Offset Tray ccccscccesseeeeeeeeeseeeeeeeeeeeseaeeesnaeeeseeeeeseaeeesneeeseneeess 27 Paper misfeed in the Bridge Kit 22 0 4 cee cdien spain eit aesies EEEN EE AE NEEE E cbr SEE E E rs 28 Paper misfeed in the Inner Finisher and the Hole Punch Unit ccessscceeeeeeeeeeeeeeseeeeeseeeeeeeneeessseeessneeseneeess 28 Paper misfeed in the Saddle Stitch Finisher and the Hole PUNCH Uniit cccccecceseseceeeeeeeeeseeeeseeeeesneeesseeess 31 Paper misfeed in the Saddle Stitch unit of the Saddle Stitch Finisher c ccccsccessseceeeeeeeeese
48. abbreviated when two or more toners are running out Y yellow M magenta C cyan and K black See the color indication on the touch panel and replace the toner cartridge About another 50 copies can be made after this message appears The number varies depending on the conditions of copying P 45 Replacing a Toner Cartridge TONER NOT RECOGNIZED Check the toner cartridge The toner cartridge indicated by is not installed at all or improperly so Install the toner cartridge correctly P 45 Replacing a Toner Cartridge The terminal of the toner cartridge is stained Wipe the terminal with a soft cloth The recommended toner cartridge is not being used Use the recommended toner cartridge P 45 Replacing a Toner Cartridge Check paper size setting on control panel for drawer N Check the direction or size of the paper Paper misfeed has occurred because of the mismatch between the paper size placed in drawer N and the size registered for the drawer N in the equipment Just removing the misfed paper does not prevent another paper from being misfed Be sure to correctly register the paper size in the equipment P 34 Clearing paper misfeeds caused by a wrong paper size setting Wait Performing Self check The equipment is undergoing maintenance to keep its imaging quality Wait until the adjustment is completed and the message disappears Time for cl
49. aeeaeeeeeseeaaaas 70 uneven image a iuri i ii a aaa ea a a a aa niai 69 D Department code cccceeeceeneeeeeeeeeeaeeeeeeaaeeeeeeneees 124 Device Settings tab oo eee cece eee eeeeeeeeeeaaeeeeees 77 DOCUMENT password 00 eee eee ee eee cece eee eeeeeeeaeaeeeeeeeeeaaaeees 75 E e Filing Web Utility CONTENTS MAME ccc nntbvecthiessmedeceberetenv tes igwentiusassaceen tits 86 errr MESSAGES eeeeeeecceeeeeeeeeeeceaeeeeeeeeeaeeaeeeeeeeeaaaas 87 SESSION ONS nra a re aaa 86 SUD WINDOWS hienoi aa iiia aia a AN 86 Energy saving MOE sasssesssssssseseessnsrinssnnnrenensnnnene 124 Error codes ainn a a a ai 110 ald la LO S A EEE EEE OA E EETA 110 SCAN jobs apoiar ai I i R A 114 transmission and reception ceeeeeeeeeeeeeeeeeeeeeees 111 Error messages e Filing Web Utility 2 0 0 cece eee eeeeeeeeeeeeeeeeeeeeeeeeeeeaes 87 TOPACCOSS eitazate eieaeoeaii an uatan uaia raais 108 TOUCH Pane asii aariak a aana eia aaia eaaa 10 H Hardware problems sssssssssssssesessessssssrsssssnnnrnessnnnntne 81 l Icons on TopAccess call for Service siiani aenar anaiai aih 107 COVEN ODEN ornare aaa ea eaaa a Eai S 106 paper empty iasi iagi cahedeacscaetedacasansdeeaadanaenoedes 107 Paper MISCO cece eeeeeeeeeeeeceeeeeeeeeeeeeeeeeeeeeeeaeees 107 printer errori missien lle alee 106 Printe CMON 2 meere e ae E eA 106 staples emply acrist iiini a a a da i aa 107 tonere mMpiy erases e spenta esaera apa aia enea iain 106 was
50. aeeeaeeseaeseaeesaeesaeeeeeesaeeeeeteaeetieeenaeenaes 86 Numerous sub windows repeatedly appear ceeceeeceeeeeeseeeeeeeeeeeeeeeeeaeeseaeeeaeeeseeseaeeeaeeseaeeeaeesaeeeeeeeeaeseaeeseeeenaees 86 Displaying the items in the Contents Frame takes a long tiMe eeececeeseeeeeeeeeeeeeeeseeeeeaeeeeeeeeaeeseeeeeaeesieteeeeeeaees 86 ErrOn MeOSSAQES RE EAE TAT 87 e Filing Web Utility Problems This section describes troubleshooting for the web browser based e Filing web utility You will also find the error messages and the corrective actions for each message The e Filing function is available only when the hard disk is installed in the equipment E e Filing Web Utility terminates the session Problem Description The message This operation will end your e Filing session appears and e Filing Web Utility returns to its top page Corrective Action 1 Clicking the Return Refresh and home button or login link leads to this message and e Filing Web Utility returns to its top page In this case try again to do the operation you intended Corrective Action 2 Closing the window by clicking the x button of the browser leads to the message This operation will end your e Filing session and the e Filing session ends Finish your current operation before you close the window Corrective Action 3 Operating the main window while the sub window is displayed leads to the message This operation will end your e Filing session
51. aees 97 IPP print in a Windows operating system environment eee eeeeeeeeneeeeeeeeeteeneeeeeeeeeeeaeeeesaeeeeeaeeeseneeeesneeeeeaeeees 97 Novell print in a NetWare envirOnMentt ccescceeeecceeseeeeteseeeeenseeeesenenenenenensaeeeseneesneneeeseaeeeaeeeseeesesaneneensesteenenss 98 MacintoshenvirOnment 201 5 newdata tite aes Spe eae aati tare ie nese eters aha aha eee 99 WNIX EImUxXe6nviIfOnMent 4424 access Hei ati A alee EE tthe as tected aa al 99 Network Fax N W Fax Driver Problems ccscceeceeeeeeeseeeeseeeneeseeeseeeseeneeesneeseeesneneneeees 101 N W Fax Driver Installation Error Messages ceeeeeeseeeeeeneeeeneeeeeneeeeeneeeeesaeeeteaeeeeaeeeseaeeesesaeetesaeeseeeeeenateneages 101 N W Fax Driver General Errors scrcas dees oe hsec cages see decsedscecdsdhd duel evens Javegdeeesolehedteidvesnediedesesblisesdies 102 Client Software Authentication Problems ceccccssseeceeeseeeeeeeeeeeneeeeneseneeesseeeeeeeeseneneeeees 103 Cannot log_in using client softWware sz is ciscecchcsecuseceescceysccaiseesiseduheneceeeuccesigasecs eidahgagtagscshgace acevestestseasbendaanedeapectanes 103 Printing can be made even with incorrect user name and password ee ee ee eter tere eee eee etre etna tee enaee 103 Locating the Equipment in the Network E Cannot locate the equipment in the network Problem Description cannot locate the equipment in the network Corrective Action Improper settings may ca
52. after the other user has finished Cannot start e Filing Session The Disk is Full Erase unnecessary data from the Control Panel For instructions on how to delete data from the Control Panel refer to the e Filing Guide Cannot create a Box The Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot create a Folder The Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot edit the Document The Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot insert Page The Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot archive Documents The Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot upload archived file The Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cut failed Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Copy failed Disk is full Erase unnecessary data using the administrative function or deletin
53. all blackish originals e Originals in light color Set the color mode to FULL COLOR You can change the criterion for determining whether an original is black and white or color For further information refer to the MFP Management Guide A black and white original is copied in color even if AUTO COLOR is selected for the color mode Some black and white originals may be copied in color e Yellowed originals e Originals with background color Set the color mode to BLACK You can change the criterion for determining whether an original is black and white or color For further information refer to the MFP Management Guide Copied images are skewed against the paper The paper in the drawer is fed on the skew Check and adjust the space between the paper and the side guide not to take much space 70 Copying Problems Problem Description Cause Corrective Action Copied paper is wrinkled The paper in the drawer is fed on the skew Check and adjust the space between the paper and the side guide not to take much space The paper in the drawer is damp Place paper newly opened from the wrapping Note the following points in storing the excess paper e Wrap the paper in its wrapping to keep it free from dust e Avoid direct sunlight e Store in a damp free space To prevent paper from being folded or bent store it in a flat place Cop
54. as shown in the illustrations depending S on the position of the paper ean R Pulling it up tg a S 2s Pulling it down Clearing a Paper Misfeed 25 4 Remove the paper from the exit section 5 When the finisher is installed open the Bridge Kit cover while holding the handle 6 Remove the misfed paper When the finisher is installed close the Bridge Kit cover 8 Return the two green fuser pressure release levers to their original position 9 Close the automatic duplexing unit cover 26 Clearing a Paper Misfeed E Paper misfeed in the Job Separator and the Offset Tray A CAUTION e Be careful not to let your fingers be caught between the equipment and the duplexing unit cover or automatic duplexing unit cover This could injure you Do not touch the fuser unit or the metal portion around it Since they are very hot you could be burned or the shock could cause you to get your hand injured in the machine 1 Open the automatic duplexing unit cover on the right 2 Open the cover inside of the equipment A Ja 0 Re a owen aX SEERA cr On ERR q aaa al D TA ro SS 3 Remove the misfed paper A Sa 4 Close the cover inside of the equipment 5 Close the automatic duplexing unit cover Clearing a Paper Misfeed 27
55. can data eee eeeeeeeeeeeeceeeeneeeeeeeeaeeeeeeees 84 saving in the shared folder eceeeeeeeeeeeeeeeeeees 84 Sleep Mode serat ie a ai 124 SMB PriNt nin unai a i ii 78 96 Staple jam Finisher clearing Inner Finisher ccisecsscccesidceetitieeeke avis iineieccentiavss 39 Saddle Stitch Finisher c ceceeeeeeeeeeeeeeeeeaaeeeeeeees 41 Staple jam Saddle Stitch unit clearing Saddle Stitch Finisher c ceseeeeeseeseeeeeeeeaaeeeeeeees 43 Staples Finisher refilling Inner FIMISHE I cs sdecccesasess acs a aaa fabaces Cavedanks ftesacen dias 54 Saddle Stitch Finisher ccceeeeeeeseeseeeeeeeeaaeeeeeeees 56 Staples Saddle Stitch unit refilling Saddle Stitch Finisher ccceeeeeeeseeseeeeeeeeaaeeeeeeees 57 Super Sleep mode eee eeececceeeeeeeeceeeeeeeeeeeaeeneeeeeeeeas 124 INDEX 129 T Toner cartridge Toner Near Empty message 0 seeeeeeeeeeeeeeeeeeeees 48 Toner cartridge Near Empty message 48 Toner Cartridge replacing eeceeeeeeeeeeeeeeeeeeaeeeeeeeees 45 U User information cccecseceeeceeeeeeeeeeeeeeeesseeeeeeaeeeees 124 WwW Waste toner box replacing ssssccsecsssiieerseerreressennn 52 130 INDEX FC 2050C 2550C FC 2051C 2551C OME120006D0 MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS Troubleshooting Guide F svupio2050c 2550c F supio2051c 2551c TOSHIBA TEC CORPORATION 1 11 1 OSAKI SHINAGAWA KU TOKYO 141 8562 JA
56. ck ON and make another effort 2D31 2D33 Failure to create file Make sure that the access privilege to the storage directory is writable and also that the disk in the directory has enough space and then try again If more than one job is performed simultaneously the error may occur because the disk temporarily runs out of space In this case wait for a while and try again If the error still persists turn the power OFF and then back ON and make another effort 2D32 Failure to delete file Make sure that the access privilege to the storage directory is writable and then try the job again If the error still persists turn the power OFF and then back ON and then make another effort 116 Error Codes Error Code Problem Description Corrective Action 2D40 Failure to convert image file format This error occurs when conversion to a highly compressed PDF format fails Do the scanning again If the error still persists Use the normal PDF format When this error occurs in conversion other than to a highly compressed PDF format turn the power OFF and then back ON Then try to scan again If the error still persists contact your service representative 2D43 Encryption error Failure to create a file If the error still persists after reattempting turn the power OFF and then back ON Then make another effort 2D44 Creating a file was not allowed Creating an unencrypted
57. ct your service representative 2BA0 Invalid box password specified Make sure that the password is correct and try scanning again or first reset the password and then reattempt the scan When this error occurs in the printing of the data in e Filing do this with the administrator s password If recovery is still not completed or in case of an invalid password for the operation of other printing opening the file etc contact your service representative 2BA1 Incorrect paper size color mode or resolution This size color mode or resolution is not supported by e Filing Please check the paper size color mode or resolution 2BBO Job canceled The job was canceled 2BB1 Power failure occurred Make sure that the power cable is connected properly and is inserted securely Resend the job 2BC0 System fatal error Turn the power OFF and then back ON Try scanning again If the error still persists contact your service representative 2BD0 Power failure occurred during e Filing restore Make sure that the power cable is connected properly and is inserted securely Resend the job 2BE0 Failure to obtain the machine parameters Turn the power OFF and then back ON Try scanning again 2BFO Reached the maximum number of pages Reduce the number of pages of the job in error and perform the job again 2BF1 Reached the maximum number of documents Delete the d
58. d resend the Email Error Codes 113 Error Problem Description Corrective Action Code Offramp security error Confirm that the specified fax numbers are registered in 3C60 the address book of the equipment If not register the fax numbers in the address book and ask the sender to resend the Email with the correct fax numbers Power failure Confirm that the job is recovered or not If not ask the 3C70 sender to resend the Email 3C90 OffRamp Fax transmission Confirm if the Fax Send Function of MFP setting is disable disable error or not Destination address error Ask your administrator whether the DNS and mail server 3D10 settings are correctly set If they are ask the sender to confirm that the destination address is correct Exceeding maximum offramp Ask the sender to specify up to 40 destinations for one destinations offramp gateway job The equipment cannot perform 3D20 s offramp gateway transmission for more than 40 destinations 3D30 Fax unit is not installed Make sure that the Fax unit is installed or connected correctly POP3 server communication error Ask your administrator whether the POP3 server address 3E10 is correctly set and whether the POP3 server works properly If SSL is enabled make sure that SSL port number is correctly set 3E20 POP3 server communication Ask your administrator whether the POP3 server works timeout properly and the LAN cable is connected to the
59. ddle stitch unit Refill the staples P 57 Refilling Saddle Stitch unit staples Check staple cartridge No staples are left in the stapler of the finisher Refill the staples P 54 Refilling With Staples Examine Stapler Staple jam has occurred in the stapler of the finisher Remove the jammed staples P 39 Clearing a Staple Jam Saving energy press START button The equipment has entered into the energy saving mode since it has not been used for a certain time Press any of the START COPY e FILING SCAN PRINT FAX and ENERGY SAVER buttons to clear the energy saving mode CHANGE DRAWER TO CORRECT PAPER SIZE No paper suitable for the original is set Place the suitable size paper for the original in the drawer The size of the original is not detected correctly because the original is sent from the Reversing Automatic Document Feeder at a skew Replace the original while aligning the side guides of the Reversing Automatic Document Feeder to its width so that it will be placed straight Time for periodic maintenance The equipment requires inspection and maintenance by a service technician Contact your service representative for maintenance POWER FAILURE A job was interrupted by a power failure or some other reason The print or fax job may be incomplete Press JOB STATUS to check whether any jobs are unfinished To clear the
60. deveuchcnestecceccuedssandestatecedeeeeeseaze 15 Locating a paper MISCO ceata aaraa sai ie raTa KN AASR A OAAR TEENE KELARKAN ra R 15 Clearing a paper misfeed ceeeececeeeeeeeeececeeeeeeeneeeeaeeeteaaeeeeeaeeesaaaesgaeeeseaaeseeneeeesaeeeseness 16 Paper misfeed in the Reversing Automatic Document Feeder Lower sssesesssessss 17 Paper misfeed in the Reversing Automatic Document Feeder Upper eeeeeeeeees 18 Paper misfeed in the drawer feeding POrtion cecececeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeseeeeeeeeeeeeeeaaees 19 Paper misfeed in the Large Capacity Fee der ccccccseseeeeeeeeeeeeeeeceeeeeeeeeeeeetaeeeeeneees 20 Paper misfeed in the Paper Feed Pedestal eceeeeeeceeceeeeeeeeeeeeeeecneaaeaeeeeeeeeeeeeeneees 20 Paper misfeed in the first CraWeY ccccccceceeeeeeeeeeeeeeneaaecaeeeeeeeeeeeeeeeeeeeaaeaeeeeeeeeeeeeeeeeeeeees 21 Paper misfeed in the second to fourth Grawel ccceceeceeceeeeeeeeeeeeeeceeaaeaeeeeeeeeeeeeeenees 21 Paper misfeed in the drawer of the Large Capacity Fee der cccccccceeeeeseeeetteeeeeneeees 22 Paper misfeed in the bypass tray ccccccceceeeeeeeeeeeeeceeaeceeeeeeeeeeeeseceaaaaaeaeeeeeeeeeeeeeeeeeeeeeees 23 Paper misfeed in the automatic duplexing Unit eee cece eee eeeeeeeeeeeeeeeeeeeeteeeeeeeeeeeeaaees 23 Paper misfeed on the paper transport path eeeceeeeeeeeceeeeeeeeeeeeeeeeneeeeeeeseneeeeeeeeeeeaeees 24 Paper misfeed in
61. e Filing Web Utility Problems TROUBLESHOOTING FOR NETWORK CONNECTIONS This chapter describes how to troubleshoot the problems on network connections Locating the Equipment in the Network scseeeeenneeeseeeeeeeeeeeeeeeeeeeeneeeeeeeeeeeensneeeenenenenees 90 Cannot locate the equipment in the network eeceecceeeeeeeeeeeeeeeeeeeaeecaeeeeaeeeaeeseeeeeaeesaeeeaeeseeeseeeneeeeaeenieeenneenaes 90 Cannot locate the equipment with Local DiSCOVETY cecceseeeeeeeeeeeeeeeeeeaeeeeaeesaeeseeeeaeesaeeseaeesieeseaeeeeeseaeenaeeeaes 92 Equipment does not respond to ping COMMANGA eeeeseeeseeeeeneeeeeneeeteeneeeseaeeeeeeaeeseneeessaeeeseaeeeesaeeeseneeeeeaeersneeess 94 LDAP Search and Authentication Problems cccccscseeeeesseeneeeesenneeseeeeeeeeeesseeeeeeeeneeeeeeees 95 Network shutdown occurs or touch panel disabled after LDAP Search ccccceccceeeseeeeeeeeeeeeeeeeeeeteeeneeeeeeeeees 95 LDAP authentication takes a long tiMe eeeeeeeeeeeneeeeeeeeeeaeeeeeneeeeeeaeeteaeeeseaeeeseaeeeseaeeeseaeeeeneaeeseeeensaeeeseeeeseneeess 95 Printing Problems Network Related nsssssssnsnsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nn 96 SMB print in a Windows operating system environment ceeeeeeeeeeeeeeeeeeteeeeeaeeeeeeeeaeesaeeseaeeseesneeeeieeseaeeneenaes 96 Raw TCP or LPR print in a Windows operating system environment ceeceeeeeeeeeeeeeeeeeeeeeeeeeaeeeaeeeeeteteeeeeeee
62. e common causes of paper misfeeds If the problem persists check for the following situations e An unsuitable original is placed on the Reversing Automatic Document Feeder e Unavailable paper with the equipment is used e Paper sizes are not consistent between the size in a drawer or the bypass tray and the size registered in the equipment e All the misfed paper has not been removed e There is too much of a gap between the paper and the side or end guide in the drawer e The amount of paper placed in a drawer exceeds the limit indicated on the side guide of the drawer E Paper misfeed in the Reversing Automatic Document Feeder Lower 1 Open the Reversing Automatic Document Feeder Lower the green lever open the reverse cover and remove the original 3 Close the Reversing Automatic Document Feeder Clearing a Paper Misfeed 17 E Paper misfeed in the Reversing Automatic Document Feeder Upper 1 Raise the lever and open the upper cover 2 Remove the original Turn the inner green dial and remove the misfed original 4 Raise the green lever and open the transport guide 5 Raise the guide plate under the transport guide and remove the original under the guide plate 18 Clearing a Paper Misfeed 6 Close the transport guide 7 Raise the original feeder tray and remove the original under the tray 8 Lower the original feeder tray 9 Close the upper c
63. e of soft cloth which has been moistened with water and then squeezed well Do not use liquids other than water such as alcohol organic solvents or neutral detergent 3 Guide 4 Platen sheet Clean the surface as follows depending on the extent of the staining e Clean it with a soft cloth e Clean it with a soft cloth lightly moistened with water e Clean it with a soft cloth lightly moistened with alcohol and then wipe with a dry cloth e Clean it with a soft cloth lightly moistened with watered down neutral detergent wipe with a cloth moistened with water and then wipe with a dry cloth 128 Regular Maintenance INDEX A AppleTalk Print Asiera een aaar ae eaa aa ea aisle aioe 79 Cc Cleaning CHANGED aiaiai aaia qpantadesd eb bias taasacogetieeaaniacaais 59 hole punch GUSt DIN swssctes ectcatcsdacccccekbbaieeve maiinis 62 GIGS sises aiaa a aa aa aaa aaa Tana Saacan ia 80 Command line option 0 cee eeeeeeeeeeeeeeeeeeeaeeeeeeeeeeeaeeeees 76 Copying bl rred IMAGES lt f2cesacasJeasasotenedendosseadeteaenneceauanscesedandess 69 color black and white cceeeeeeeeeeeeeeeaeeeeeeeeeeeaeees 70 COPVING SLOPS meae aeo eataa t aaa aaaea aa 68 dENSIY aestas ai a a ia da 68 image MISSIN arste adini nedtio iia aad aada 69 setting functions ge nean iia a aaia 68 skewed IMAGE wiccc cecteiacisetesiedericcquesacadeanedadaaeaariwesead 69 stained IMAGE sssrinin nans aaan 68 streaked image ceceeceeeeeeeeeeeceeeeeeeeeee
64. eaning Open the front cover and follow the guidance The main charger or the LED print head need cleaning Clean the main charger and the LED print head P 59 Cleaning the Main Chargers and LED Print Heads Check the original and set it again The original is misfed inside of the Reversing Automatic Document Feeder Remove the misfed original following the guidance on the touch panel P 17 Paper misfeed in the Reversing Automatic Document Feeder Lower The direction or the size of the original placed on the Reversing Automatic Document Feeder is incorrect Check the direction and the size of the original and then replace it on the Reversing Automatic Document Feeder Then reattempt the operation Change direction of original The orientation of the original placed on the original glass is incorrect Change the orientation of the original by 90 degrees and place it on the original glass Change from this mode Count over cannot store anymore The number of originals to be scanned has exceeded the limit specified with the department or user code during scanning Ask your administrator for details of setting the limit for the number of copies 10 Messages Displayed on the Touch Panel Message Problem Description Corrective Action READY TONER NOT RECOGNIZED Check the toner cartridge The toner cartridge indicated by is not installed at all or
65. ececeeseneececeeeeeneeeeeeaeeeseaeeeeesaeeeeaaeeseeaeeeeeeeeeeaees 76 Cannot print SNMP Community Name problems 0 cccccceeceeeseeeeeceeeeeeaeeseeeeeeseaaeeeeaees 76 Command line options not processed ccccccececeeeeeeeeeeeeeeeeeeeeeeeaeeeeeeeeesaeeseeeeeeesiaeeeenees 76 Retrieval of printer configuration failed 0 0 0 ee ceeeeceeeeeeeeeeeeeeeeeeeeeeeeaaeeeeeeeaaaeeeseeenaeeeeeeeeaees 77 Cannot change settings on the Device Settings tab cecceeceeeseseeeeeceeeeeeeeeeteteeteneees 77 Network Connection Problems ccccsscsseeeeeseeeeeeeeeeeeeeeseseeeeeeeesseseeeeeeeeeeaseeeeeeeneseseeeeneees 78 Cannot print with the equipment network connection probleMS cccscceeesessteeeeeeeeees 78 Cannot print with SMB rint cceecceeceeeeeeeeeeeeeeaeeeeeeeeeseaaeeeeeaeeesaaaesecaeeeeeaaeeseeeeeesnaeeeeeaes 78 Cannot print properly with AppleTalk print cccccceeceeeeceneeeeeneeeeeeeeeeeeeeeeaeeseeeeeeseaeeteenees 79 Client Problems ssssccisssccccscccseccsccacctctcccccctete cezcscctecscesiosccatdecetetaccccadscutenscconscaticestatg secatiststezeatete 80 Checking the client Status cceeceecseeeeeeeeceeeeeeeeaeeseeeeeeeeaaeeseeeeessaaeseeneeeesaeesseeeeeesiaeeseneees 80 Hardware Problem ccccstscsesseesesseseseeesssseeesseeesseeeseseneeessneeesseaesassneeseaeseasneesssoesesaneeeeeaes 81 Print JODS noton We rea a AET E bbedeel OG ER T ETE sce blnendacy ebuale teddy 81 Chapter 4 TRO
66. eeeecneeseeeeeeeeeeeeeeaeeeaeeceaeeeseesaeesaeesneeeseeseeeeeaeeeieeenaeenaes 84 Cannot perform scanning from a PC with Office 2013 ooo eee eecceeeeeneeeeeeeeeeseaeeeeeeeaeeeeaeeseeeseaeeseeeeeaeesaeeeeaeenaeeeaes 84 Scanning Problems This section describes troubleshooting for using scan data E Cannot E mail my scans Problem Description have scanned a document and sent the copy as an e mail attachment but the e mail does not reach the specified e mail address Corrective Action Check the following points e The correct e mail addresses are specified e The equipment is correctly configured for and connected to the network e For the SMTP Client settings the SMTP server address is correctly set e For the SMTP Client settings the Port Number is correctly set e For the SMTP Client settings the settings for SSL and or authentication are correctly set e The data size of the attached file is smaller than equal to the maximum data size receivable on the recipient s side For details on the network settings refer to the TopAccess Guide For details on e mailing the scanned image refer to the Scanning Guide E Cannot find the data saved in the shared folder Your scans can be saved in the equipment s shared folder MFP LOCAL only when the hard disk is installed in the equipment Problem Description have scanned a document and saved the copy in the shared folder of the equipment but cannot locate the saved file
67. eeeeeeeeeeeeeeeeeteeeeeeeeeeeneaees 94 LDAP Search and Authentication Problems cccsscccssecceeseeeeseeeeeeeeeeeseaeseeeeeeesenaeseneeneeeeas 95 Network shutdown occurs or touch panel disabled after LDAP search 95 LDAP authentication takes a long tiIMe eee ceeeeeeeeeeeeeeeeeeaeeeeeeeeaaaeeeeeeeaaaeeeeeeeeaaaeeeeeeeaaas 95 Printing Problems Network Related eeeceeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeeenseeaseseeneaeeeseeeeesees 96 SMB print in a Windows operating system environment ccceeeeeeeeeeeseeeeeeeeeeeetaeeeeeeees 96 Raw TCP or LPR print in a Windows operating system environment ccceeeeeee 97 IPP print in a Windows operating system environment cc eeeeeeeeeeeeeeeeeeeteeeeeeeeeeeeeeeeees 97 Novell print in a NetWare EnvirOnMent ec ceeeeeeeeeeeee eee eeeeaeeeeeeeeaaaeeeeeeeaaaeeeeeeeaeeeeeeeeaas 98 Macintosh environment Sse iraani AEEA E EERE E 99 UNIX Linux ENVIFONMENL cccccceee cece eee eee eee cece eeaaeae eee eeeeeee ce seaaaaaeaeeceeeeeeeeeeeseesecsaaaeeeeeeeess 99 Network Fax N W Fax Driver Problems cccccesceseeeeeeeeeee eee eeeeeeeeenseeneeeaeeeaeeeseeeeeeeeneeas 101 N W Fax Driver Installation Error Messages eeececeeeeeeneeeeeeeeeaeeeeeeeeaaeeeeeeeeaeeeeeeenaas 101 N W Fax Driver General Errors cccececeeeeeeeeeeeeeeeceaeeeeceeeeecaaaeeeeaeeeecaaeeeseaeeeeceeeeeeneeseags 102 4 CONTENTS Client Software Authentication
68. eeeeeneeeeseeeeseeeees 33 Clearing paper misfeeds caused by a wrong paper size Setting cee eeceeeeeeeeeeeeeeeeeeeeeeeeaeeeeeeeeaeeeeeeeeeeeeeeeenaeeeaes 34 Clearing a Staple Jami issa arrana eee es eer ne eee eee eer EEO nee 39 Staple jam i the finishen 2 35 eset edecebs ccd ev nk a da dea eaaa ae Eear Ene debian Eonar okie te adaa erki aieiaa aaee 39 Staple jam in the Saddle Stitch Unit cccccecescccesseeeeseceeeseneeeceaeeeeceaeeeseeeeeceaeeseeaeeesseeeesceeeesersessaeeeseeeeesssaeessenes 43 Replacing a Toner Cartridge s ccccssseeeeeeseneeeeeesseeeeeeseeneeeessseneeseeseneeeeaseeeeeeeesseeeeessseneeeees 45 Replacing a Near Empty toner cartridge cesecccceceecessneeeseeeecesceesenseeeeneneeedeceeeeseeeesseeeeseeesesesenseeneseseeeestenenes 48 Replacing the Waste Toner BOX win sscicissiitescicicecssertauceetionctsntetenasscenuensniusaranecsicasescaseaniensennees 52 Refilling With Staples z inina bcs sc caisneceatdase lc cdoicetinutabaxbewshgennhsadsbsecninatevaunsdeldedeudelsuuataiwetectivess 54 Refilling finisher stapleSz 3 fest naar een nae Vaan iain aa ees ia a ete dl eee eee 54 Refilling Saddle Stitch Unit Staples cienie E EEEE ENEE E N 57 Cleaning the Main Chargers and LED Print Heads nssnnnssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnna 59 Cleaning the Hole Punch Dust Bin cssseeeeeeeeeeeeeeeeeeeeeeeeeenseeseaeeeeeeeensseneeneeeseeeeeeeesenenoes 62 Inner Finisher Hole Punch U
69. en appears 5 Press the button for the color you intend to replace REPLACE TONER CARTRIDGE Select toner cartridge color to change Exchange a toner cartridge with reference to the following guidance YELLO MAGENTA M CYAN C BLACK K Open the F A ver of the equipment 6 To replace the toner cartridge press YES To cancel press NO Bos TONER CARTRIDGE Select toner cartridge color to change Exchange a toner cartridae with reference to the followina auidance ATTENTION Do you change a toner cartridge CANCEL FINSH J If you press YES go to the next step If you press NO the previous screen appears Replace the toner cartridge See P 45 Replacing a Toner Cartridge for the correct procedure 50 Replacing a Toner Cartridge 1 TROUBLESHOOTING FOR THE HARDWARE 8 Press FINISH REPLACE TONER CARTRIDGE Press FINISH button IRON MAGENTAM CYANC BLACK K Replacing a Toner Cartridge 51 Replacing the Waste Toner Box When the waste toner box becomes full the symbol for replacement of the waste toner box blinks and the message Dispose of used toner appears Replace the waste toner box following the procedure below A WARNING Never attempt to incinerate waste toner boxes Dispose of used toner cartridges and waste toner boxes in accordance with local regulations 1 Open the front cover of the equipment 2 Put your fin
70. eneeesessneeeesseaeeesenseeeeeenseenaees 78 Cannot print with the equipment network Connection ProbleMS ecceeeceeeeeeseeeeeeeeeeeeeeeeeeeeeeteaeeeeetseeeeaeeeaes 78 Cannotprint with SMB Printsess sisean deceaes Mies chal y ives seek tes ceeets aaae ag edivde ei arei oaaae 78 Cannot print properly with AppleTalk print cccceeceseceeeceeeeeeceeeeeeeeeaeeseaeeeaeeseeesaeesaeeseaeeseeeseaeeseeseeeeseeseaeeneenaes 79 Client Problems asc sess scr ast sacs acca eet acta a ta a aad aca at teases 80 Gheckingithe client statuse iccssevcescesiec sic tae soos asec clases E 80 Hardware Problems icncics faces ceciwahstuac cad sdancadscicead tek sate wdens aid sdarcecdaca duoctenandachadsshecdenenamnancuntds 81 PrintijObS novOUlpUbrsst nee acs eotile eet a mitch din a ee eee ees Stet 81 Print Job Problems This section describes how to clear the print jobs errors E Clearing print job errors Problem Description A print job error occurs and JOB STATUS blinks when the paper specified by the computer is not set in the drawers of the equipment READY Press JOB STATUS button a COPY BECEN O a TART FULL NON SORT COLOR ora S copy NON STAPLE 2 BLACK ER ES as ZOOM 2 FINSHNG fag 200 gt gt 900 COLOR CESEN meee e SIMPLEX TEXT PHOTO AUTO cE 2 spen fe ORIGNAL neon VE um EXIT Q gt gt E APS PROOF COPY BASIC EDIT MAGE 2011 05 00 08 Corrective Action Clear the
71. er to the Software Installation oe i Guide to configure the proper port 9 Can you print with the equipment See the following section to fix the problem End gt P 78 Cannot print with the equipment network connection problems 96 Printing Problems Network Related E Raw TCP or LPR print in a Windows operating system environment No Check Yes No Corrective Action 1 Are the IP Address properties correctly Next Set up the IP address correctly set Step gt 2 ls Raw TCP print correctly set Next Set up the Raw TCP print service Step gt correctly 3 Is LPR LPD print correctly set Next Set up the LPD print service correctly Step gt 4 Were the proper printer drivers Next Refer to the Software Installation installed Step gt Guide to install the proper printer x drivers 5 Is the Raw TCP or LPR port configured Next Refer to the Software Installation with the correct IP address Step z Guide to configure the proper port 6 Can you print to the equipment See the following section to fix the problem End P 78 Cannot print with the equipment network connection problems E IPP print in a Windows operating system environment No Check Yes No Corrective Action 1 Are the IP address properties correctly Next Set up the IP address correctly set Step E gt 2 Is the HTTP server on the
72. erforming the job in error If the error still persists turn the power OFF and then back ON and try again 1040 Image conversion abnormality Turn the power OFF and then back ON Perform the job in error again If the error still persists contact your service representative 1C60 Failed to process your job Insufficient Storage space Reduce the number of pages of the job in error and perform it again Check whether the server or local disk has sufficient space in its disk capacity 1C61 Address Book reading failure Turn the power OFF and then back ON Perform the job in error again Reset the data in the Address Book and perform the job again If the error still persists contact your service representative 1063 Terminal IP address unset Ask your administrator to set the IP address of the equipment 1064 Terminal mail address unset Ask your administrator to set the Email address of the equipment 1C65 SMTP address unset Ask your administrator to set the SMTP server address 1C66 Server time out error Check whether the SMTP server is operating properly 1069 SMTP server connection error Ask your administrator to set the login name or password of the SMTP server and try again Check whether the SMTP server is operating properly 1C6B Terminal mail address error Ask your administrator to check the SMTP Authentication method or if there is an unp
73. ermitted character in the Terminal mail address Set the correct SMTP Authentication method or delete the unpermitted character in the Terminal mail address 112 Error Codes Error Problem Description Corrective Action Code Destination mail address error Check if there is an unpermitted character in the 1C6C Destination Email address Delete the unpermitted character and reset the appropriate Destination Email address then try again System error Turn the power OFF and then back ON Perform the job in 1C6D error again If the error still occurs contact your service representative 1070 SMTP client OFF Ask your administrator to enable the SMTP Client and perform the job again SMTP authentication error Confirm that the login name and password are correct If 1071 SSL is enabled make sure that SSL port number is correctly set 1072 POP Before SMTP error Confirm that the POP Before SMTP settings and POP3 settings are correct 1CCO Job canceled The job was canceled Power failure Check whether the power cable is connected properly and 1CC1 is inserted securely Check whether the power voltage is unstable 3A10 MIME format error Ask the sender to resend the Email in the MIME1 0 format 3A20 Email process error Ask the sender to resend the Email Partial Email timeout error Ask the sender to resend the Email or change the Partial 3A30 Li Wait time setting 3A40 In
74. erver is operating properly 2552 Insufficient system storage The file is too large for the mailbox Confirm the mailbox size on the mail server Transmit again in text mode or with a lower resolution If the error still persists divide the document and transmit again 2553 Mailbox name not allowed Check if there is an unpermitted character in the mailbox name in the mail server Error Codes 121 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT Try the troubleshooting tips in this chapter when you think there is something wrong with the equipment This chapter also describes the daily care for the equipment When You Think Something Is Wrong With the Equipment ccssseeeeseeeeeeeeseseeneeeees 124 General operations 4s c niin ea EE a ein ie a awit edi ain ee ee 124 Originals and pape ties seetiet nieces ati h ee eens ease dive eee os ea ee Baie a 126 Regular Maintenance aici iciia wads scoctinatsartecsted cca thscaneatseneneapunsataegessebedanediaienasensdianraiaruttanedliveas 128 When You Think Something Is Wrong With the Equipment If you think there is something wrong with the equipment check the following items Tips e To see the functions of the equipment such as copy or print refer to their operator s manuals Copying Guide and Printing Guide respectively e Checking the operations or procedures may help you solve the problems When something is unclear in the operation of t
75. esponding to the set size in the drawer Clearing a Paper Misfeed 37 3 Check that the guide width is correct and there is no folded curled paper or overloading and then close the drawer Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides In particular be sure that the upper limit for thick paper is not exceeded when placing thick paper in the first drawer The amount of thick paper you can load in the drawer is lower than that for plain paper gl spor 4 Clear the paper misfeed following the guidance shown on the touch panel Then close all the drawers and covers Printing resumes 38 Clearing a Paper Misfeed Clearing a Staple Jam When a staple jam has occurred in the stapler of the finisher or saddle stitch unit clear the jam following the procedure below Ee P 39 Staple jam in the finisher P 43 Staple jam in the Saddle Stitch unit E Staple jam in the finisher Inner Finisher 1 Lift up the control panel and then open the front cover of the finisher 2 While holding the green lever move the finisher to the left until it stops 3 Open the Hole Punch Unit while pushing the green lever 4 Remove the staple cartridge Clearing a Staple Jam 39 1 TROUBLESHOOTING FOR THE HARDWARE 5 Lower the guide while holding the knob A CAUTION Do not t
76. ete it either way below is required Contact the administrator of the equipment e Enter the administrator s password in the Private Print job list on the touch panel and delete the job For details refer to the Printing Guide e Log in to TopAccess with the administrator s password and delete the job in the Print Job list For details refer to the TopAccess Guide E Printing a document including many graphics takes time Problem Description It takes time to print a document including many graphics from a Universal Printer Driver PCL6 Corrective Action Since this may happen occasionally clear the JPEG Compression check box of the PDL Settings tab in Customization of the Device Settings tab before printing such documents Print Job Problems 75 Printer Driver Problems This section describes the troubleshooting for the printer drivers Tip For the error messages that appear during the installation of the printer drivers refer to the Software Installation Guide E Cannot print port setting problems Problem Description cannot perform printing with the equipment Corrective Action If the printer driver on the client computer points to a wrong network port jobs neither appear in the current jobs queue nor are printed Fix the problem following the procedure below Open the Printers folder from the Control Panel Right click the printer driver icon Select Properties from the shortcut menu Select the Ports
77. eway and subnet v settings are correct 7 If you have customized the device The NIC is faulty or improperly installed name you can check if the NIC is Contact your service representative functional by restoring the default settings When the equipment Ma on automatically reboots and an NIC ri 8 Check link activities on the port being used by the equipment and also the integrity of the network cable hub or switch that is connecting the equipment End gt to the network Replace any network components that you suspect are faulty Can you ping the equipment now Contact your service representative 94 Locating the Equipment in the Network LDAP Search and Authentication Problems E Network shutdown occurs or touch panel disabled after LDAP search Problem Description After performing the LDAP search the network shutdown occurs or the touch panel is disabled Corrective Action Try the checklist below If the problem remains unsolved contact your service representative No Check Yes No Corrective Action 1 Is the LDAP server correctly running Next Confirm that the LDAP server is oe gt correctly running 2 Is the LDAP server setting correctly Enter the correct LDAP setting Re set End gt enter the correct password carefully because it is displayed by asterisks E LDAP authentication takes a long time Problem Description It takes a long time to perform L
78. f originals exceeds the limits The scanned data are deleted The number of originals to be scanned has exceeded the limit of 1000 sheets during scanning The magazine sort or page number function is used Reduce the number of originals to be scanned and try again Messages Displayed on the Touch Panel 13 Message Problem Description Corrective Action The number of originals exceeds the limits Will you copy stored originals The number of originals to be scanned has exceeded the limit of 1000 sheets during scanning To print out the data for the originals stored scanned until the message appeared press YES on the touch panel To delete the stored data press NO LAN cable is not detected The LAN cable connection is not detected Check the following items e Check that the LAN cable is connected to the equipment e Check that there is no damage on the connector of the LAN cable e Check that the LAN cable is open circuited e Check that the LAN cable is connected to the HUB Check that there is no damage to the connector e Check that the power is ON for the HUB to which the LAN cable is connected e Check that the settings of the communication speed and the Ethernet method for the equipment and the HUB are aligned Error Codes The error codes indicating the status of the equipment may appear on the touch panel You can find the listings of these erro
79. file was not allowed Configure the encryption settings and try again To create an unencrypted file consult the administrator 2D45 Failure in making meta data Make sure that the template setting is correct and do the scanning again If the error still persists turn the power OFF and then back ON and then try again 2D62 Failure to connect to network destination Check destination path Make sure that the network folder is shared in your network and try scanning again If the error still persists ask your administrator to check whether the IP address or path of the server is correct Also make sure that the server is operating properly 2D63 Specified network path is invalid Check destination path Make sure that you specify the correct network folder and try scanning again 2D64 Log on to file server failed Check user name and password Make sure that you specify the correct user name and password to log on the file server or you specify the correct file server Then try scanning again 2D65 There are too many documents in the folder Failure in creating a new document Delete the data in the local storage folder in the equipment and try scanning again 2D66 Failed to process your job Insufficient Storage space Reduce the number of pages of the problem job and try again Check whether the server or local disk has sufficient space in its capacity 2D67 FTP service
80. g the data in boxes for making hard disk space Paste failed Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Save failed Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot create a Folder Maximum number of folders has been reached Delete unnecessary folders and create a new folder You can create up to 100 folders in each box Cannot create a Document Maximum number of documents has been reached Delete unnecessary documents and create a new document You can create up to 400 documents in each box and folder Cannot insert Page Maximum number of pages has been reached Delete unnecessary pages and insert a new page A document can contain up to 200 pages e Filing Web Utility Problems 87 Message Corrective Action Paste failed Maximum number of page range is reached Delete unnecessary pages and paste pages in the document A document can contain up to 200 pages Cut failed The items have been deleted or modified Refresh the page and make sure that the item was deleted or is currently being modified Copy failed The items have been deleted or modified Refresh the page and make sure that the item was deleted or is currently being modified Paste failed The items have been deleted or m
81. gain If the error still persists turn the power OFF and then back ON and then try again 2E15 Document size exceeded limit or maximum size Divide the file into several files or reattempt in a single page format 2E30 Failure to create directory Make sure that the access privilege to the storage directory is writable and also that the disk in the directory has enough space and then try again If more than one job is performed simultaneously the error may occur because the disk temporarily runs out of space In this case wait for a while and try again If the error still persists turn the power OFF and then back ON and make another effort 2E31 2E33 Failure to create file Make sure that the access privilege to the storage directory is writable and also that the disk in the directory has enough space and then try again If more than one job is performed simultaneously the error may occur because the disk temporarily runs out of space In this case wait for a while and try again If the error still persists turn the power OFF and then back ON and make another effort 2E32 Failure to delete file Turn the power OFF and then back ON Try the problem job again If the error still persists contact your service representative 2E40 Failure to convert image file format This error occurs when conversion to a highly compressed PDF format fails Do the scanning again If the error still pe
82. gers in the waste toner box front grooves and take it out toward you pushing down the top latch A WARNING Never attempt to incinerate waste toner boxes Dispose of used toner cartridges and waste toner boxes in accordance with local regulations 3 Place the waste toner box on a large sheet so as not to dirty the floor Do not place the waste toner box with its collecting port face down The waste toner may spill out from the box s collecting port 4 Take the new waste toner box out of the carton 52 Replacing the Waste Toner Box Put the used waste toner box in the plastic bag and seal it with adhesive tape 5 Perform steps 5 to 11 on P 59 Cleaning the Main Chargers and LED Print Heads Clean the LED print head 6 Push the new waste toner box securely until the upper latches click 7 8 Close the front cover pressing both edges 53 Replacing the Waste Toner Box Refilling With Staples Refill with staples according to the following procedures when the staples in the stapler of the finisher and saddle stitch unit run out P 54 Refilling finisher staples P 57 Refilling Saddle Stitch unit staples E Refilling finisher staples Inner Finisher 1 Lift up the control panel and then open the front cover of the finisher 2 While holding the green lever move the finisher to the left until it stops
83. ght limit line indicated on the side guide In particular be sure that the upper limit for thick paper is not exceeded when placing thick paper in the first drawer The amount of thick paper you can load in the drawer is lower than that for plain paper There is too little or too much clearance between the paper and the side guide of the drawer Adjust the space between the paper and the side guide or the end guide not to take much space For details refer to Chapter 1 of the Copying Guide Hidden misfed paper has not been removed Check the sign again on the touch panel to see where the misfeed occurred P 15 Clearing a Paper Misfeed Two or more sheets of paper are fed together Sheets of paper are stuck together Loosen the stack of paper well and set it again Sheets are not aligned when exiting Sheets are not placed in the drawer with correct side up for this equipment Check the printing side of the sheets and place them correctly Information about the printing side may be given on the wrapping paper of the sheets If you cannot find which side is the printing side try printing on both sides to see if the sheets are aligned when exiting The type of paper corresponding to that being used has not been set Check that the set paper type corresponds to the paper in use For details refer to Chapter 1 of the Copying Guide 126 When You Think Something Is Wrong Wi
84. h unit P 43 Staple jam in the Saddle Stitch unit e You need to clear the hole punch paper bits from the Hole Punch Unit P 62 Cleaning the Hole Punch Dust Bin e The recommended toner cartridge is not being used Q P 45 Replacing a Toner Cartridge e You tried to perform saddle stitching for a printing on mixed paper sizes e The equipment cannot load paper from the drawer of the External Large Capacity Feeder e The equipment cannot eject the paper to the exit tray of the equipment Cover Open This icon indicates the front cover is open Toner Empty This icon indicates no toner is left It also indicates which color is empty P 45 Replacing a Toner Cartridge Waste Toner Full This icon indicates the waste toner box is full and requires replacing P 52 Replacing the Waste Toner Box 106 Hardware Status Icons on TopAccess Device Tab Paper Empty This icon indicates no paper is left in a drawer Refer to the Copying Guide Paper Misfeed This icon indicates a paper misfeed occurred It also indicates the location of the paper misfeed P 15 Clearing a Paper Misfeed Staples Empty A This icon indicates no staples are left in the Finisher P 54 Refilling With Staples Call for Service Contact your service representative to have the equipment inspected Hardware Status Icons on TopAccess Device Tab 107 Error Messages When a
85. he IPP port no cover sheet is output and an XL error occurs in the fax transmission when a printer driver whose file name consists of 54 letters or more is specified for the default printer and a Fax is sent with a cover sheet added from Microsoft Excel Corrective action Set the file name of the printer driver in 30 letters or less 102 Network Fax N W Fax Driver Problems Client Software Authentication Problems E Cannot log in using client software Problem Description cannot log into the equipment using client software Corrective Action If you cannot log into the equipment using client software contact the administrator of the equipment Since the user name and password registered in the client software are used for authentication in the case of automatic login the log in screen may not be displayed E Printing can be made even with incorrect user name and password Problem Description Even when an incorrect user name and password are entered in the log in screen of the client software printing can be made Corrective Action Uen If the client software version is earlier than the system one in the equipment printing may be performed even when an incorrect user name and password are entered Install the latest client software Client Software Authentication Problems 103 CHECKING THE EQUIPMENT STATUS WITH TopAccess This chapter describes how to check the status of the equipment with TopAccess Hardware Status Ic
86. he equipment or you think there is something is wrong with it the operator s manual for the function you are using will be helpful E General operations Problem Description Cause Corrective Action The equipment does not work at all The power cord is not securely inserted into the outlet Insert the power cord into the outlet until it comes to a stop No icons or signs are displayed on the touch panel The MAIN POWER lamp the ON OFF lamp and the ENERGY SAVER button light The equipment is in the Sleep mode Press any of the START COPY e FILING SCAN PRINT FAX and ENERGY SAVER buttons to clear the Sleep mode Refer to Chapter 1 of the Quick Start Guide No icons or signs are displayed on the touch panel Only the MAIN POWER lamp lights The power of the equipment is not turned ON Press and hold the POWER button until the ON OFF lamp lights The equipment is in the Super Sleep mode Press and hold the POWER button until the ON OFF lamp lights to clear the Super Sleep mode Refer to Chapter 1 of the Quick Start Guide The touch panel is dim The contrast of the touch panel is adjusted lower Adjust the contrast lighter Refer to Chapter 1 of the MFP Management Guide The button does not respond to my operation Saving energy Press START button appears on the touch panel The equipment is in the energy saving mode Pres
87. he paper in the External Large Capacity Feeder Paper Empty in Large Capacity Feeder Please Add Paper Set the paper in the Large Capacity Feeder Paper Misfeed in Job Separator Please Clear Paper Path Refer to the guidance on the touch panel to remove misfed paper 108 Error Messages TopAccess Message Corrective Action Paper Misfeed in Automatic Duplexing Unit Please Clear Paper Path Refer to the guidance on the touch panel to remove misfed paper Paper Insertion Misfeed Please Clear Paper Path Refer to the guidance on the touch panel to remove misfed paper Paper Misfeed in Printer Please Clear Paper Path Refer to the guidance on the touch panel to remove misfed paper Paper Misfeed in Finisher Please Clear Paper Path Remove the misfed paper from the Finisher See P 15 Clearing a Paper Misfeed Used Toner Container Full Please Replace Replace the waste toner box See P 52 Replacing the Waste Toner Box Staple Empty Please Set Staple Cartridge Refill the Finisher staples See P 54 Refilling finisher staples Open the front cover and clean the slit glass and main charger Clean the slit glass and the main chargers Toner Not Recognized Please Check Toner Check and adjust the toner bottle Black Toner Empty Please Install New Toner Cartridge Replace the black toner See P 45 Replacing a
88. ieval of printer configuration failed is displayed Corrective Action The printer driver cannot communicate with the equipment Try the steps in the checklist below No Check Yes No __ Corrective Action 1 Is the equipment turned on Next Turn on the equipment Step gt g 2 Can you connect the computer to the Next Restart the equipment equipment via TopAccess mu gt 3 Does the same message appear again Check the printer driver port when you access the property of the gt End _ assignment and make sure that it is printer driver correct E Cannot change settings on the Device Settings tab Problem Description The Device Settings tab is grayed out and their settings cannot be changed Corrective Action Users who do not have the privilege to change the printer driver setting cannot change the options in the Device Settings tab Please log in with the Administrator Printer Driver Problems 77 Network Connection Problems This section describes the troubleshooting for printing in the network connection environment Tip See also the checklists by types of printing and operating systems on P 96 Printing Problems Network Related E Cannot print with the equipment network connection problems Problem Description cannot perform printing with the equipment Corrective Action See the checklist below to determine if the cause of the problem is related to a network If
89. into the groove on the exit tray Placing the paper exit stopper back in its original location Remove the paper exit stopper from the groove on the exit tray while pushing its fulcrum inward 2 Install the paper exit stopper in the groove on the left of the exit tray When Printed Sheets Overflow from the Exit Tray 65 TROUBLESHOOTING FOR COPYING This chapter describes how to troubleshoot the problems on copying and copy output Copying Problems e sass ctecccan sent scecetea aes oa ies hd a ea a nee cemeteries 68 Copying Problems See the table below when you have a problem in operating copy function or have an unexpected copy output Problem Description Functions cannot be set Cause Another function that is unavailable for the combination has already been set Corrective Action Some functions cannot be combined For details refer to Chapter 8 of the Copying Guide Copying stops during The message The number of originals exceeds the limits Will you print out stored originals appears scanning of the originals The number of scanned pages has reached the maximum To copy the scanned images press YES To cancel press NO Copying stops during The message Not enough Work Space to store originals Will you appears scanning of the originals print out stored originals No available internal memory remains To copy the scanned images
90. into the stapler Insert the staple cartridge until it is caught by the latch and fixed with a click 6 Close the front cover of the finisher E Refilling Saddle Stitch unit staples Saddle Stitch Finisher 1 Open the left cover of the finisher 2 Remove the staple cartridge Refilling With Staples 57 3 Pull out straight the stopper holding the staples of the new staple cartridge Fit the staple cartridge Insert the cartridge until it is caught by the latch of the staple eet cartridge and is fixed with a click a 5 Close the left cover of the finisher 58 Refilling With Staples Cleaning the Main Chargers and LED Print Heads When it is time for cleaning the inside of the equipment the message Time for cleaning Open the front cover and follow the guidance is displayed In this case clean the main chargers or the main chargers and LED print heads following the guidance displayed on the touch panel Even if the message is not displayed perform cleaning when the copied image has unevenness and or white or color streaks in the horizontal direction I P 68 1 Open the front cover of the equipment 2 Pull out the cleaner until the mark appears and return it Repeat this 3 times for each of the 4 colors The cleaner cannot be removed by design Pulling it out forcibl
91. lding the green lever remove the misfed paper 3 Lower the green lever carefully and then close the automatic duplexing unit cover E Paper misfeed on the paper transport path CAUTION Be careful not to let your fingers be caught between the equipment and the duplexing unit cover or automatic duplexing unit cover This could injure you 1 Open the automatic duplexing unit cover on the right 2 Remove the misfed paper Be sure not to touch the transfer belt when removing the misfed paper This could stain copy images Do not clean roller A though it may be stained It will be automatically cleaned at the next printing 3 Close the automatic duplexing unit cover 24 Clearing a Paper Misfeed E Paper misfeed in the fuser unit A CAUTION e Be careful not to let your fingers be caught between the equipment and the duplexing unit cover or automatic duplexing unit cover This could injure you e Do not touch the fuser unit or the metal portion around it Since they are very hot you could be burned or the shock could cause you to get your hand injured in the machine 1 Open the automatic duplexing unit cover on the right Press down the two green fuser pressure release levers until they stop Open the transport guide holding the green knob and then release the misfed paper Pull the misfed paper up or down
92. load failure Since an error has occurred the font cannot be registered 4613 Perform downloading again or regenerate the font data first 4621 Downloaded font deletion failure Check if the font to be deleted is registered Print failure If the error still persists after reattempting turn the power 4F10 OFF and then back ON Then make another effort If the error still persists contact your service representative E Error codes on transmission and reception Feror Problem Description Corrective Action Code 0012 Original misfeed Remove the misfed original 0013 Door open Firmly close the open door 0020 Power interruption Check the power interruption report 0030 Interruption by paper misfeeds Remove the misfed paper and reattempt the transmission during direct transmission Polling Error Check polling options setup Security Code etc and 0033 check whether the polling document exists 0042 Memory full Make sure that there is sufficient memory before making the call again 0050 Line busy Reattempt the communications 0051 Fax line cable disconnected Check if the fax line cable is connected To clear the message press the FUNCTION CLEAR button twice 0053 Security Mismatch in Relay or Confirm the remote party s Security Code system Mail Box transmission password and your setup 00B0 Signal Error or Line Condition Reattempt the communications 00B5 Error 00C0 00C4 00DO 00D2
93. message appears on the Device Tab of TopAccess see the table below for the corrective action TopAccess Message Cover Open Please Close Cover Corrective Action Close the front cover Paper Feeding Cover Open Please Close Cover Close the paper feeder cover Transfer Transport unit Cover Open Please Close Cover Close the transfer transport unit Bypass Cover Open Please Close Cover Close the bypass cover Exit Cover Open Please Close Cover Close the exit cover Toner Cover Open Please Close Cover Close the toner cover Platen Cover Open Please Close Cover Close the platen cover Lower Tray Transport Cover Open Please Close Cover Close the lower tray transport cover Inserter Cover Open Please Close Cover Close the Inserter cover External Large Capacity Feeder Disconnect Please Joint it to Copier Connect the External Large Capacity Feeder to the equipment LCF Cover Open Please Close LCF Cover Close the Large Capacity Feeder cover Drawer 1 Open Please Close Drawer 1 Close the drawer Drawer 2 Open Please Close Drawer 2 Close the drawer Drawer 3 Open Please Close Drawer 3 Close the drawer Drawer 4 Open Please Close Drawer 4 Close the drawer Automatic Duplexing Unit Cover Open Please Close Cover Close the automatic duplexing unit cover Relay Unit Cover Open Please Close
94. n The main charger is stained Clean the main charger P 59 Cleaning the Main Chargers and LED Print Heads Copying Problems 69 Problem Description Cause Corrective Action Copied image has black streaks in the horizontal direction The scanning area or guides are stained Clean them P 128 Regular Maintenance Copied image has white streaks or color streaks in the horizontal direction The LED print head is stained Clean the LED print head P 59 Cleaning the Main Chargers and LED Print Heads When copying from the bypass tray the area around a solid color image is slightly stained in images located on the back side of a 2 sided copy A misalignment occurred in the output of the back side because of dry sheet as a result of low humidity For thick paper copy the back side by selecting BACK for paper type For plain paper make 2 sided copy using the automatic duplexing unit If the automatic duplexing unit is not installed copy the back side by selecting RECYCLED PAPER for paper type For details on the paper types when copying from the bypass tray refer to Chapter 2 of the Copying Guide A color original is copied in black and white even if AUTO COLOR is selected for the color mode Some color originals may be copied in black and white e Originals with very little colored part e Over
95. n The driver was not set up properly possibly because the installation procedure was not completed Corrective action Delete the driver and either reinstall it from the Client Utilities User Documentation DVD or download it from this equipment E N W Fax Driver General Errors Could not connect to the MFP device appears Problem description When users are trying to access to the properties of the N W Fax driver an error message Could not connect to the MFP device appears Corrective action Communication between the N W Fax driver and this equipment failed Make sure that this equipment is operating If not turn its power ON Connect the N W Fax driver with this equipment through the TopAccess If the connection fails reboot the computer and this equipment The fax jobs are not listed on the Logs Transmission screen in TopAccess Problem description When confirming the fax job logs on the Logs Transmission screen in TopAccess the fax jobs that are sent are not displayed Corrective action If the relevant fax job is not included in the Log list your transmission job may not have been performed In this case search for jobs without the department code in the JOB STATUS FAX on the control panel Then select the relevant fax job and press the SEND button to resend it Fax transmission cannot be performed with a cover sheet Problem description In a N W Fax driver which is set to t
96. n the above this manual also describes information that may be useful for the operation of this equipment with the following signage Tip Describes handy information that is useful to know when operating the equipment Pages describing items related to what you are currently doing See these pages as aa required Options For the available options refer to Options in the Quick Start Guide for this equipment Ui Screens e Screens on this manual may differ from the actual ones depending on how the equipment is used such as the status of the installed options e The illustration screens used in this manual are for paper in the A B format If you use paper in the LT format the display or the order of buttons in the illustrations may differ from that of your equipment Preface 1 Trademarks e The official name of Windows XP is Microsoft Windows XP Operating System e The official name of Windows Vista is Microsoft Windows Vista Operating System e The official name of Windows 7 is Microsoft Windows 7 Operating System e The official name of Windows 8 is Microsoft Windows 8 Operating System e The official name of Windows Server 2003 is Microsoft Windows Server 2003 Operating System e The official name of Windows Server 2008 is Microsoft Windows Server 2008 Operating System e The official name of Windows Server 2012 is Microsoft Windows Server 2012 Operating System e Microsoft Windows Windows NT and the brand names a
97. n the touch panel Open the paper source drawer check that the guide width is correct and there is no folded curled paper or overloading and then close the drawer Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides In particular be sure that the upper limit for thick paper is not exceeded when placing thick paper in the first drawer The amount of thick paper you can load in the drawer is lower than that for plain paper Ind aoi Orpon Hs 3 Close all the drawers or covers 34 Clearing a Paper Misfeed 4 Press YES when Cancel print job appears The al job is canceled ATTENTION Tega PROOF C COPY sory JOBSTATUS If you do not want to cancel the print job To restart the job without canceling it replace the paper in the drawer with that corresponding to the size set in the equipment after the paper misfeed is cleared Then if you press NO in step 4 the job can be restarted In this case it is not necessary to follow step 5 and later 5 Press the USER FUNCTIONS button on the control USER panel MENU FUNCTIONS INTERRUPT COUNTER COPY ENE ABC DEF EE CCO SCAN GHI JKL MNO bs SS g o JO 6 E A 6 Press the USER tab to enter the USER menu and press DRAWER qj USER FUNCTIONS f 5 GENERAL copy gt SCAN E FILING UST
98. nd product names of other Microsoft products are trademarks of Microsoft Corporation in the US and other countries e Apple AppleTalk Macintosh Mac Mac OS Safari iPhone iPod touch and TrueType are trademarks of Apple Inc in the US and other countries e AirPrint AirPrint logo and iPad are trademarks of Apple Inc e IOS is a trademark or registered trademark of Cisco in the U S and other countries and is used under license e Adobe Acrobat Reader and PostScript are trademarks of Adobe Systems Incorporated e Mozilla Firefox and the Firefox logo are trademarks or registered trademarks of Mozilla Foundation in the U S and other countries e IBM AT and AIX are trademarks of International Business Machines Corporation e NOVELL NetWare and NDS are trademarks of Novell Inc e TopAccess is a trademark of Toshiba Tec Corporation e Other company names and product names in this manual are the trademarks of their respective companies 2 Preface CONTENTS PROTAC e EEEE EE EA seas oes APEE AEAEE NE od cdecdac badectegacen AE E 2 acuatataccuced stance aauaacdeudteas 1 Chapter 1 TROUBLESHOOTING FOR THE HARDWARE When This Screen Is Displayed ccceecseseeeseeeeeseeeseseeeeeeseeseseaeeeneeeeeseaaesenseeesneaeseeeeeeneas 8 Messages Displayed on the Touch Panel ccccssseeeeesseeeeeeeeeseceeeeeeeseeneeeenseeeeeeeenseeeenens 10 Clearing a Paper MISt d iim ccicccc lt ctesececaenedee cehenccetaed ccecentedenchsent
99. ng of the equipment 4221 Private print only error Jobs other than Private printing cannot be printed Perform Private printing 4311 No authority to execute a job The user has not been authorized to perform this operation Ask your administrator 110 Error Codes Frror Problem Description Corrective Action Code Not authorized to store a file The user has not been authorized to perform this 4312 oy operation Ask your administrator 4313 Not authorized to store in e Filing The user has not been authorized to perform this operation Ask your administrator 4314 Not authorized to send a Fax iFax The user has not been authorized to perform this operation Ask your administrator Not authorized to perform printing The user has not been authorized to perform this 4321 ri i a in the specified setting operation Ask your administrator 4411 Image data generation failure Check if the file to be printed is broken Perform printing again or use another printer driver Double sign encoding error A double sign encoding error occurred because the PDF 4412 file is encrypted in unsupported script Printing the file in this function is impossible Font download failure Since the available number of fonts is exceeded the font 4611 cannot be registered Delete at least one font Font download failure Since there is no space in HDD the font cannot be 4612 registered Delete at least one font Font down
100. nput Error Contact your service representative Scanner Error Please Contact Service Technician Contact your service representative Fuser Error Please Contact Service Technician Contact your service representative Error Messages 109 Error Codes TopAccess has the pages for the job lists print transmission reception and scan jobs The following error codes are shown on these pages in the Logs tab successful jobs have no codes These codes help you specify the cause of an error you might encounter Tip The error codes are also shown on the LOG window of the touch panel See the following lists when you find an error code on the touch panel E Error codes on print jobs Ener Problem Description Corrective Action Code 4011 Job canceled The job was canceled 4021 Power failure Check whether the power cable is connected properly and is inserted securely HDD full error Delete unnecessary private print jobs and invalid 4031 a department print jobs User authentication error The user performing the printing has not been 4041 authenticated or registered Perform user authentication or user registration 4042 Department code authentication Check the information about the department code error registered in this equipment There is something wrong with Ask your LDAP server administrator about it 4045 the connection with the LDAP serve
101. nt Cartridge detecting function This function checks if the toner cartridge is correctly installed and notifies you if it is not Toner remaining check function This function notifies you when there is little toner remaining in the cartridge as well as notifying it to your authorized service representative automatically by the remote service Image quality optimization function This function controls image quality according to the characteristics of the toner to be used and enables you to print images of an optimal quality If you are using a toner cartridge other than the one we recommend the equipment may not be able to detect whether it is installed or not Therefore even if the toner cartridge is correctly installed the error message TONER NOT RECOGNIZED appears on the touch panel and printing may not be performed You may also not be able to utilize the image quality optimization function the toner remaining check function and the remote service function notifying your authorized service representative automatically If you are using a toner cartridge other than the one we recommend toner is not recognized If this is a problem for you please contact your service representative Remember you will not be able to utilize the Toner remaining check function and Image quality optimization function as we mentioned A WARNING Never attempt to incinerate toner cartridges Dispose of used toner cartridges and waste toner b
102. nt from the Reversing Automatic Document Feeder at a skew Replace the original while aligning the side guides of the Reversing Automatic Document Feeder to its width so that it will be placed straight The gap between the paper and the side guides in the drawer or the bypass tray is too large Adjust the gap between the paper and the side guides so that it becomes appropriate For details refer to Chapter 1 and 2 of the Copying Guide Copied image is partially missing The size or orientation of the copy paper and that of the original are not consistent The reduction ratio is not properly set Fit the copy paper size to the original or set the reduction ratio for the copy paper The binding margin is too wide Set the binding margin width to fully cover the original For details refer to Chapter 4 of the Copying Guide The original is larger than the printable area The outside part of the printable area cannot be copied The Full Image function enables you to copy the whole image of the original in the 95 99 reduction ratio Copied image is blurred g S There is a gap between the original glass and the original Lower the Original Cover or the Reversing Automatic Document Feeder fully so that the original fully contacts the platen glass The copy paper is damp Replace it with dry copy paper Copied image has unevenness in the horizontal directio
103. ocuments from the boxes or folders 2BF2 Reached the maximum number of folders Delete the folders from the boxes 120 Error Codes Error Code Problem Description Corrective Action Network Settings 2500 Syntax error command unrecognized Check whether the Terminal mail address and Destination mail address are correct Check whether the mail server is operating properly Turn the power OFF and then back ON Try the problem job again 2501 Syntax error in parameters or arguments Check whether the Terminal mail address and Destination mail address are correct Check whether the mail server is operating properly Turn the power OFF and then back ON Try the problem job again 2503 Bad sequence of commands Check whether the mail server is operating properly Turn the power OFF and then back ON Try the problem job again If the error still persists contact your service representative 2504 Command parameter not implemented Check whether the mail server is operating properly Turn the power OFF and then back ON Try the problem job again If the error still persists contact your service representative 2550 Mailbox unavailable Confirm that the destination Email addresses are correct Check the access privilege for the mailbox in the mail server 2551 User not local Confirm that the destination Email addresses are correct Check whether the mail s
104. odified Refresh the page and make sure that the item was deleted or is currently being modified Delete failed The items have been deleted or modified Refresh the page and make sure that the item was deleted or is currently being modified Please enter valid password Enter the correct password A folder with the name you specified already exists Please try again Use a name that does not exist in the box Another user is archiving or uploading Please try again later The document is being archived or uploaded by another user Try again after the other user has finished The Maximum Possible Archive Size exceeded Archiving is not Possible An archive file larger than 2 GB cannot be created Make sure that the archive file will be less than 2 GB by archiving smaller groups of files instead of a large one The Box cannot be erased A document contained in Box is being used A document contained in the box is being used by another user Try again after the other user has finished The document is being used Please try again later The selected document is being used by another user Try again after the other user has finished File format doesn t correspond Please contact Administrator Contact your administrator to convert the archive file and try again e Filing is not ready Please try again later e Filing has not yet been activated Try again later 88
105. ol v make sure that the most current version of Novell Client software is installed 4 Print an NIC Configuration page from Configure the proper protocol the equipment Does the equipment a tep gt support the same protocol as the if network 5 Change the protocol settings from TopAccess if necessary and reboot the Next equipment for the changes to take End Step effect Repeat step 2 Was the device v discovered 6 Check the NIC Configuration page Are Next Setup the TCP IP settings correctly the IP address and subnet mask Step gt settings correct g 7 Check the router to make sure that it is Adjust the router settings not filtering out the equipment packets Naas 5 Is the router processing equipment ra packets correctly 8 Can another computer within the same See the following section to fix the network segment discover the Me _ problem equipment ri P 90 Locating the Equipment in the Network 92 Locating the Equipment in the Network No Check Yes No Corrective Action 9 Check the NIC Configuration page Is Next Contact your service representative the Unit Serial Number part of the Step gt device name g 10 Check link activities on the port being used by the equipment and the integrity of the network cable hub or switch that End 5 connects the equipment to the network Replace any network components that you can tell or suspect are faulty Locating the Eq
106. ons on TopAccess Device Tab cccsssseeeeeeeeenseneeeeeeeeeeeeeeeeseeneeees 106 Error Messages vai secsaasccsciciiiintecetaaeena ra vdaseedinden tated tuadiade ciate aesindeeseagedianteaediauidsienad ienasi aa 108 GEOR GOCGS asin ais eset sa chee etd iets San ahaa eects scene 110 Error codes On print JODS iaa tba Sac Sod eed Ss ee eed Sl Ad gee ed 110 Error codes on transmission and reception eeseceeeseeeeeeneeeeeneeeeeneeeeeeaeeessaeeeeeaeeeeseeeeseaneeeseeeeseeeeeseeeeeneeeeneaa 111 Errorcodes on scan Jobsi a a ata es at ETa aeu eee Bee Hardware Status Icons on TopAccess Device Tab When the equipment requires maintenance or when an error occurs with the equipment the icons indicating the status information appear near the graphic image of the equipment on the TopAccess Device tab The following are the icons displayed and their descriptions For details of the Device tab of TopAccess refer to the TopAccess Guide Printer Error 1 ci This icon indicates a non recommended toner cartridge is used and that the equipment has stopped printing P 45 Replacing a Toner Cartridge Printer Error 2 This icon indicates e You need to remove paper from the exit tray of the equipment e You need to remove paper from the receiving tray of the Finisher e You need to remove the staples jammed in the Finisher P 39 Staple jam in the finisher e You need to remove the staples jammed in the Saddle Stitc
107. ouch the stapling area The actual needle point could cause you personal injury 6 Remove the top staple sheet 7 Holding the knob raise the guide and return it to its original position 8 Remove the staples fallen between the staple cartridge and the staple case or the ones in the staple receiver Ga 9 Fit the staple cartridge into the stapler Insert the cartridge until it is caught by the latch and fixed with a click 40 Clearing a Staple Jam 10 Return the Hole Punch Unit to its original position 11 Carefully return the finisher to its original position A CAUTION Do not put your hand or fingers on the top of the finisher when closing it They could be caught and this could injure you 1 2 Close the front cover of the finisher Saddle Stitch Finisher 1 Open the front cover of the finisher 2 Remove the staple cartridge Clearing a Staple Jam 41 1 TROUBLESHOOTING FOR THE HARDWARE 3 Lower the guide while holding the knob A CAUTION Do not touch the stapling area The actual needle point could cause you personal injury 4 Remove the top staple sheet 5 Holding the knob raise the guide and return it to its original position 6 Remove the staples fallen between the staple cartridge and the staple case or the ones in the staple receiver 7 Fit the staple cartridge on the sta
108. ough A B format paper has been placed e You have selected AUTO mm even though LT format paper has been placed 11 Try copying or printing again 36 Clearing a Paper Misfeed Misfeed when making copies or prints using the bypass tray 1 Clear the paper misfeed following the guidance shown on the touch panel Then close all the covers 2 Press YES when Cancel print job appears The print job is canceled SET AUTO ATTENTION SO f Cancel print job le AUTI Avo o paoor cory lzlel gt gt Ett a TRAY JOBSTATUS If you do not want to cancel the print job To restart the job without canceling it replace the paper on the bypass tray with that corresponding to the size set in the equipment after the paper misfeed is cleared Then if you press NO in step 2 the job can be restarted In this case it is not necessary to follow step 3 and later 3 Place the paper on the bypass tray and set the paper size 4 Try copying or printing again Misfeed when printing from the FAX 1 Pull out the drawer in which paper misfeeds occurred and remove all the paper from it If such paper misfeeds occur although AUTO mm or AUTO inch has been selected as the paper size this is caused by the incorrect size detection of the paper placed in the drawer In this case do not remove the paper and proceed to step 3 Place the paper corr
109. over E Paper misfeed in the drawer feeding portion 1 Open the feeder cover on the right side Remove the misfed paper from the drawer and close the feeder cover Clearing a Paper Misfeed 19 If the paper is misfed on the cover side remove it as shown in the figure on the right GU C GL OPE 0 E Paper misfeed in the Large Capacity Feeder 1 Open the feeder cover of the Large Capacity Feeder on the right 2 Remove the misfed paper and close the feeder cover E Paper misfeed in the Paper Feed Pedestal Open the feeder cover of the Paper Feed Pedestal on the right 20 Clearing a Paper Misfeed 2 Remove the misfed paper and close the feeder cover E Paper misfeed in the first drawer Open the drawer press the paper down until the plate clicks and remove the misfed paper Check that the guide width is correct there is no folded curled paper or overloading especially for thick paper and then close the drawer Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides In particular be sure that the upper limit for thick paper is not exceeded when placing thick paper in the first drawer The amount of thick paper you can load in the drawer is lower than that for plain paper E Paper misfeed in the second to fourth drawer Open the paper source drawer and remove the mi
110. oxes in accordance with local regulations Do not touch the terminal of the toner cartridge This may cause the equipment not to recognize the toner cartridge or may damage the terminal Tip Some toner is still left in the toner cartridge while the message Toner near Empty is displayed You do not have to replace the toner cartridge yet but if you choose to do so follow the procedure LL P 48 Replacing a Near Empty toner cartridge 46 Replacing a Toner Cartridge 1 Open the front cover of the equipment 2 Put your fingers on the right side of the toner cartridge and pull it out supported with your left hand CELT A WARNING PENZ Never attempt to incinerate toner cartridges F Dispose of used toner cartridges and waste toner boxes in accordance with local regulations 3 Shake the new toner cartridge strongly with its label side down to loosen the toner inside 4 Pull the seal straight out in the direction of the arrow 5 Insert the new toner cartridge straight along the guide until it stops BORG Replacing a Toner Cartridge 47 6 Pull out the cleaner until the mark appears and return it Repeat this 3 times for each of the 4 colors The cleaner cannot be removed by design Pulling it out forcibly may cause malfunction 7 Close the front cover pressing both edges
111. pen the cover on the right After clearing the misfeed close all the opened covers The equipment starts the warm up Follow the guidance on the touch panel Tips on removing the misfed paper Note the following points in removing the misfed paper Remove the misfed paper carefully so as not to tear it To avoid tearing the misfed paper remove the paper slowly with both hands Using force may tear the paper making it more difficult to remove See also that no pieces of torn paper are left inside the equipment When the paper misfeed sign remains after removing the misfed paper Depending on the timing of the occurrence no misfed paper may be found where the paper misfeed sign indicates If the sign does not disappear after you have removed the misfed paper follow the steps as instructed on the touch panel Do not touch the fuser unit or the metal portion around it A CAUTION Do not touch the fuser unit or the metal portion around it when you remove the paper misfed in the right side of the equipment This could burn you or the shock could cause you to get your hand injured in the machine Do not touch the transfer belt When you remove the paper misfed in the right side of the equipment be sure not to touch the transfer belt This could stain copy images 16 Clearing a Paper Misfeed If paper misfeeds occur frequently on The following are th
112. pler Insert the cartridge until it is caught by the latch and fixed with a click 42 Clearing a Staple Jam 8 Close the front cover of the finisher E Staple jam in the Saddle Stitch unit Li Saddle Stitch Finisher 1 Open the left cover of the finisher 2 Remove the staple cartridge 3 Push the green lever up Sa B Clearing a Staple Jam 43 4 Lift the shutter knob while pulling the green lever downward 5 Remove the stale sheet left A CAUTION Do not touch the stapling area The actual needle point could cause you personal injury Push the shutter knob down and return it to its original position Fit the staple cartridge Insert the cartridge until it is caught by the latch of the staple cartridge and is fixed with a click 8 Close the left cover of the finisher SSS Bias ky 44 Clearing a Staple Jam Replacing a Toner Cartridge When the toner cartridge runs out the message Install New Replace the toner cartridge following the procedure below when you see this message kkk color name toner cartridge appears To assure an optimal performance we recommend that you use TOSHIBA toner cartridges TOSHIBA T FC30U K FOR POUR e STUDIO2050C 2550C 2051G 2551C ORIGINAL amp GENUINE TOSHIBA TON
113. r codes in Chapter 7 P 110 Error Codes 14 Messages Displayed on the Touch Panel Clearing a Paper Misfeed E Locating a paper misfeed ES The equipment stops copying when the original or copy paper is misfed Paper misfeeds are notified on the touch panel as follows Error code Misfeed in duplexer Error message Open the cover on the right TOTAL COUNTER 463 Guidance for clearing paper misfeeds Paper misfeed symbols The paper misfeed symbol helps you locate the paper misfeed 13 12 11 10 9 8 Reversing Automatic Document Feeder lower P 17 Reversing Automatic Document Feeder upper M P 18 Fuser unit P 25 Automatic pee unit ELI P 23 Bypass tray P 23 Drawer feeding portion GI P 19 Large Capacity Feeder lan P 20 or Paper Feed Pedestal ELI P 20 Paper rapo an Lon P 24 Drawers GJ P 21 P 21 or drawer of the Large oe Feeder Q P 22 10 Job Separator A Tray a Bridge Kit M P 27 C J P 28 11 Hole Punch Unit G2 P 28 GJ P 31 12 Saddle stitch unit EO ney 13 Finisher Gj P 28 GQ P 31 OONDPAN The picture of the hardware device shown on the touch panel differs depending on the finisher options installed Clearing a Paper Misfeed 15 E Clearing a paper misfeed Clear the paper misfeed Clear the paper misfeed following the guidance shown on the touch panel Press or fv to scroll the pages Misfeed in duplexer TOTAL COUNTER O
114. r or its authority setting The number of prints has become The number of prints specified in department and user 4111 0 management has become 0 at the same time Set the number again or perform initialization The number of prints has become The number of prints specified in user management has 4112 M ae Aetna 0 become 0 Set the number again or perform initialization The number of prints has become The number of prints specified in department management 4113 oe g initializati 0 has become 0 Perform initialization Job cancellation due to the 1 Putin a coin and perform printing again external counter error 2 Insert a card and perform printing again or contact your 4121 administrator 3 Insert the Key Counter and perform printing again 4 Clear the Schedule Print setting and perform printing again Printing data storing limitation Printing with the data being stored to the HDD temporarily 4211 error Proof print Private print Scheduled print etc cannot be performed Use normal printing e Filing storing limitation error Printing with the data being stored to the HDD print and e 4212 Filing print to e Filing etc cannot be performed Use normal printing 4213 File storing limitation error The file storing function is set to disabled Check the setting of the equipment 4214 Fax iFax transmission failure The Fax iFax transmission or N W Fax iFax function is set to disabled Check the setti
115. rint jobs Corrective Action There remains a possibility that improper settings of the software such as printer drivers caused the problem However a hardware error is possible if none of the clients can print the jobs Try the steps on the checklist below If the problem persists after you have followed all of the steps contact your service representative No Check Yes No Corrective Action 1 Is printing prohibited from all connected See the following section to fix the client computers Problem ria P 78 Network Connection Problems 2 Can you see the job from TopAccess or See the following section to fix the another print monitoring utility such as Aa Problem PCONSOLE or Print Manager a P 90 Locating the Equipment in the Network 3 Can you identify the problem with the See the following sections to fix the error message or the error code and End 3 problem resolve it P 108 Error Messages P 110 Error Codes Also refer to the Printing Guide for more information on resolving output errors caused by software settings Hardware Problems 81 TROUBLESHOOTING FOR SCANNING This chapter describes how to troubleshoot the problems of scanning Scanning Problem Saa a eaaa raa a ae eee ee ee 84 Cannot E mail My SCANS a r a a aea e Saved teed tees eal aha aa a a eaaa a a Ta a a aa O eaa eee leaded 84 Cannot find the data saved in the shared folder 00 eee eceeecee
116. rk problem E Cannot print with SMB print Problem Description When an attempt is made to print a document using an SMB connection the job cannot be printed and such messages continuously appear as No more connections can be made to this remote computer or Your file could not be printed due to an error Corrective Action SMB print is supposed to be utilized in a small network If you can use Windows XP Windows Vista Windows 7 Windows Server 2003 or Windows Server 2008 as a print server printing via the Windows Print Server is recommended If you cannot use the Windows Print Server in your network use LPR print instead 78 Network Connection Problems E Cannot print properly with AppleTalk print The model below does not support printing from Macintosh e STUDIO2551C Series Problem Description e Text will be printed as striped lines for an email message e Some text is not printed in a document e When a web browser is used the web page is not printed in spite of the print job being sent to the equipment Corrective Action If the errors above occur with AppleTalk print use LPR print instead Network Connection Problems 79 Client Problems This section describes how to identify and correct the problems caused by the clients connected to the equipment One of the common examples of clients is a computer that sends a print job to the equipment and makes it perform printing E Checking the client
117. rm that the login name and password are correct If SSL is enabled make sure that the SSL port number is correctly set 2072 POP Before SMTP error Confirm that the POP Before SMTP settings and POP3 settings are correct 2CC0 Job canceled The job was canceled 2CC1 Power failure occurred Make sure that the power cable is connected properly and is inserted securely Resend the job Save as File 2D10 2D12 2D13 Wrong Job status Turn the power OFF and then back ON Try it again If the error still persists contact your service representative 2D11 Not enough memory Wait for a while and try again If the error still persists turn the power OFF and then back ON and make another effort 2D14 Invalid parameter specified If you are using a template create it again If the error still persists turn the power OFF and then back ON and then try again 2D15 Exceeding maximum file capacity Divide the file into several files or try again in a single page format 2D30 Failure to create directory Make sure that the access privilege to the storage directory is writable and also that the disk in the directory has enough space and then try again If more than one job is performed simultaneously the error may occur because the disk temporarily runs out of space In this case wait for a while and try again If the error still persists turn the power OFF and then ba
118. rsists Use the normal PDF format When this error occurs in conversion other than to a highly compressed PDF format turn the power OFF and then back ON Then try to scan again If the error still persists contact your service representative 2E43 Encryption error Failure to create a file If the error still persists after reattempting turn the power OFF and then back ON Then make another effort 2E44 Creating a file was not allowed Creating an unencrypted file was not allowed Configure the encryption settings and try again To create an unencrypted file consult the administrator 118 Error Codes Error Code Problem Description Corrective Action Failure in making meta data Make sure that the template setting is correct and do the scanning again If the ete error still persists turn the power OFF and then back ON and then try again 2E65 There are too many documents in the folder Delete the data in the local storage folder in Failure in creating a new document the equipment and try scanning again Failed to process your job Insufficient Reduce the number of pages of the problem Storage space job and try again Check whether the server 2E66 He mee or local disk has sufficient space in its capacity 2ECO Job canceled The job was canceled Power failure occurred Make sure that the power cable is 2EC1 connected properly and is inserted securely Resend the job
119. s any of the START COPY e FILING SCAN PRINT FAX and ENERGY SAVER buttons to clear the energy saving mode Refer to Chapter 1 of the Quick Start Guide The button does not respond to my operation The MAIN POWER lamp the ON OFF lamp and the ENERGY SAVER button light The equipment is in the Sleep mode Press any of the START COPY e FILING SCAN PRINT FAX and ENERGY SAVER buttons to clear the Sleep mode Refer to Chapter 1 of the Quick Start Guide The button does not respond to my operation Only the MAINPOWER lamp lights The power of the equipment is not turned ON Press and hold the POWER button until the ON OFF lamp lights The equipment is in the Super Sleep mode Press and hold the POWER button until the ON OFF lamp lights to clear the Super Sleep mode Refer to Chapter 1 of the Quick Start Guide The window Enter Department Code appears The equipment is managed under the department management function Enter your department code If you do not know it contact the administrator of the equipment The window Enter the user name and Password appears The equipment is managed under the user management function Enter your user name and password If you do not know them contact the administrator of the equipment 124 When You Think Something Is Wrong With the Equipment Problem Description Ca
120. sfed paper a ofofo oi INS Clearing a Paper Misfeed 21 2 Check that the guide width is correct there is no folded curled paper or overloading and then close the drawer E Paper misfeed in the drawer of the Large Capacity Feeder 1 Open the drawer of the Large Capacity Feeder 2 Pull out the right hand tray and remove the misfed paper Check that there is no folded curled paper or overloading and then close the drawer of the Large Capacity Feeder Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides 22 Clearing a Paper Misfeed E Paper misfeed in the bypass tray 1 Move the green paper holding lever toward the outside The paper can now be removed 2 Pull out the misfed paper in the bypass tray 3 Place paper in the bypass tray again and then move the green paper holding lever toward the inside If a sheet of paper is stained folded or torn replace it with a new one E Paper misfeed in the automatic duplexing unit A CAUTION Be careful not to let your fingers be caught between the equipment and the duplexing unit cover or automatic duplexing unit cover This could injure you 1 Open the automatic duplexing unit cover on the right Clearing a Paper Misfeed 23 2 While ho
121. simultaneously until a pip sound is heard to turn the power OFF and then turn it back ON with the POWER button The warm up time in this case will take longer than usual 12 Messages Displayed on the Touch Panel Message Problem Description Corrective Action Toner near Empty ORK Toner is running out indicates the color The colors are shown in abbreviations when two or more toners are running out Y yellow M magenta C cyan and K black Some toner is still left in the toner cartridge while this message is displayed You do not have to replace the toner cartridge yet Check the color of the toner on the touch panel and prepare the toner cartridge About another 1000 copies can be made after this message appears Depending on the conditions of copying this message may not appear even when the toner cartridge is near empty e Replace the toner cartridge after the toner has completely run out Install new toner cartridge is displayed at that time e If you want to replace the toner cartridge though some toner is still left follow the procedure below P 48 Replacing a Near Empty toner cartridge e Black and white print is available while the other colors has run out Neither color nor black and white print can be done when the black toner has run out Dispose of used toner The waste toner box is full Replace the waste toner box following the guidance di
122. sneeeeesaesesaneeeeeeeeeaneaeseeseesesnaeeenseeeeees 54 Refilling finisher staples aanas neriti iniaa EAEE AEAEE KEA iTi 54 Refilling Saddle Stitch unit staples ccccceceeeeeeeeceeeeeceeeeeeeeeeseaeeeeeaeeeseaeeeeeaaeesecaeeeeeeeeee 57 Cleaning the Main Chargers and LED Print Heads cssececsssceseeeeeeseeeeeseeeeseseeseneeeeeeeas 59 Cleaning the Hole Punch Dust Bin cccsecessseeeseeeeeeeeeeeeseeeeseaeseseeeeeesaesseseeeesenaeseseeeeeeeas 62 Inner Finisher Hole PUNCH Units eiea aaae ae aa ara araa raaa aaan ea aaa a aada Anaa a Naaa 62 Saddle Stitch Finisher Hole PUNCH Unit sssnsssssnnnsennnnnnernnnnnetnnnnntnnnrnnnntnnnnnrnnnnnnenn nnne nn 63 When Printed Sheets Overflow from the Exit Tray s cccsseccsssseesseeeesseeseeseeeeesseeseeseeeeees 65 Chapter 2 TROUBLESHOOTING FOR COPYING Copying Problems sierosa aa aniseed e e E ee a aA aaa Eaa Eada 68 Chapter3 TROUBLESHOOTING FOR PRINTING Print Job Problems iritasi enining aeniea naa Ea Eea TERE EEA AA REAREA 74 Clearing print jOD CrrOrs cecccceceseeceeeeeeeeeeeeceeeeeseaaeeseeeeeecaaaeeceaeeeeeeaeeseeeeessaeeseceeeessiaeeseneees 74 CONTENTS 3 Cannot remember the document password for a Private Print job 75 Printing a document including many graphics takes tiMe eee eeeeeeeeeeee eee eeeeeeeeeeeeeeeeeeees 75 Printer Driver Problems sssini nanana naaa aiaa reani iaia aa Na 76 Cannot print port setting problems ccc
123. splayed on the touch panel P 52 Replacing the Waste Toner Box Please Empty Hole Punch Waste The Hole Punch Unit dust bin is full Remove the paper punchings P 62 Cleaning the Hole Punch Dust Bin This original is copy protected An attempt is made to copy a prohibited original This original cannot be copied DEPARTMENT Quota exceeded Contact the Administrator The copying printing or scanning quota to the department has reached 0 For details of setting the quota ask your administrator Not enough Work Space to store originals Will you print out stored originals Internal memory available ran out while scanning To print out the data for the originals stored scanned until the message appeared press YES on the touch panel To delete the stored data press NO USER Quota exceeded Contact the Administrator The copying printing or scanning quota to the user has reached 0 For details of setting the quota ask your administrator USER and DEPARTMENT Quota exceeded Contact the Administrator The copying printing or scanning quota to the user and department has reached 0 For details of setting the quota ask your administrator Check under the Finisher tray and reboot the machine An obstruction is placed under the Finisher tray Remove the obstruction under the Finisher tray and reboot the equipment The number o
124. sses End Contact your local network support specialist for further assistance Locating the Equipment in the Network 91 E Cannot locate the equipment with Local Discovery Problem Description Local Discovery cannot detect the equipment Corrective Action The equipment is normally located automatically by SNMP When the TWAIN driver File Downloader Address Book Viewer Backup Restore Utility Remote Scan driver N W Fax driver or printer driver cannot automatically discover the equipment over the network the most likely cause is limitations of the protocols supported by the computer In some cases you need to add or update network components however first see the checklist below to fix the problem No Check Yes No Corrective Action 1 ls SNMP enabled on the equipment Next Enable the SNMP MIB Step gt 2 Are the SNMP setting of the equipment SNMP V1 V2 Check if the community and that of the software the same names of the equipment and the eee N software are the same g SNMP V3 Check if each item of the SNMP setting of the equipment and the software is the same 3 Confirm that the protocol suite installed See the vendor s website for on the client computer has been information about product updates and updated with the latest software for the Next technical supports given operating system If your network Step gt only supports the IPX SPX protoc
125. te toner full ssssessssssssessessssesrrsrinsnsrnnneennsnenene 106 IPP 10 atriis naoi ai eaaa aa 97 L LDAP authentication 20 2 ccc ceceeeeeeceeeeeeeee eee eeeeeeeeeaeeeeees 95 LDAP S arena iiiet wa tade alan iiaia ses 95 kocal DISCOVERY sicccci arececpiteid dense ntddteszernetadecsitaad caveats 92 Locating the equipment e eect eeeeeeeeeneeeeeeeees 90 92 LP ROMs aa tte wal eete tela Eea tended EEE 78 97 N N W Fax driver aeiiaaie ii aaraa aaia iea 101 NEAT ainra iinoa i ari daera datas Aaaa AE 48 Near Empty toner cartridge replacing s es 48 Network Fax driver c ceceeeeeeeeeeeeeeeeeeeeeeeeeeeeeaaeneees 101 Novel Orit e a aa a ar canada Ea E 98 P Papermisfeed siiras naaa aaa aaua 15 caused by a wrong paper size setting cceee 34 Tertiae E EA E E A O AAE 15 occurs frequently 02 eeeeeeeeeceeeeeeeeceeeeeeeeeeeeeaaaeeeeeees 17 tips on removing the misfed paper eeeeseeeeeeeeee 16 Paper misfeed clearing automatic duplexing unit sssssssssessseessirresessrrrrrenens 23 Bridge Kit siemesini avaan aneian aaa a aea 28 bypass tay iaiaaeaia iaaa a NAN ONERA CARAN 23 drawer feeding portion ssssssssssssssssirrsressrerrrerssennns 19 drawer of the Large Capacity Feeder ee 22 first drawer weruutesis iudi cbbastuuecebtansuntcstreexeretebaauenets 21 fuser UNIT seitin inana aain aaa aa aia aa 25 Inner Finisher and Hole Punch Unit aseseecceeeseen 28 Job Separa
126. th the Equipment Problem Description Cause Corrective Action The message indicating no paper does not disappear even after paper is placed in the drawer Sheets placed in the drawer are not aligned Remove the sheets from the drawer align them and replace them The side and end guides do not match the paper size in the drawer Adjust the side and end guides to match the paper size The amount of paper placed in the Large Capacity Feeder is too small Place more than 10 sheets of paper in the Large Capacity Feeder The paper is misfed at the end of the drawer Pull out the drawer and remove any misfed paper There is something other than paper in the drawer Do not put anything but paper in the drawer When You Think Something Is Wrong With the Equipment 127 Regular Maintenance We recommend that you clean the following portions weekly so that the originals can always be scanned in unsoiled conditions e Be careful not to scratch the portions when cleaning them e When cleaning the surface of the equipment do not use such organic solvents as thinner or benzine This could warp the shape of the surface or leave it discolored When using a chemical cleaning pad to clean it follow the instructions 1 Scanning area surface of the long rectangular glass 2 Original glass Wipe it with a soft dry cloth If there are still stains remaining clean with a piec
127. tor and Offset Tray ceeeeeeeseeeeeeeeeeeee 27 Large Capacity Feeder eeeeceeeeeeeeeeneeeeeeeeeeaaeeeeees 20 Paper Feed Pedestal ececccseeeeeeeeeaeeteeeeeeeeaeees 20 paper transport path 2 00 eeeeeeeeaeeeeeeeeeeeeaeeeees 24 Reversing Automatic Document Feeder lower 17 Reversing Automatic Document Feeder upper 18 Saddle Stitch Finisher and Hole Punch Unit 31 Saddle Stitch Finisher and Saddle Stitch Unit 33 second to fourth drawer ceeeeeeeeeeeeeeeeeeeeeaaeeeeeeees 21 DING COMMAN acsacsdeccnascuaanePedevaaibatscecunsesrienehiasdadenes dat 94 Port printer driver ces sssetavedenseeeateas iii aiii oinaan 76 Print OD SrrOrS ent arere aaan deea apa LAAEN TAEA Pea POTEA EAI 74 Printer configuration retrieving esesseeescecseeesssreeeeens 77 Printing environment LINUX is aeaaeae ian de eee eae aeaa EAN 99 MAGINIOSIY ssisbic2atusksetccnetsearcanentitacdehsesisaaaeatermodtiey 99 NetWare wiisieciiesserectitsaladadinleaacgieeeneseta adai 98 Novell Print eiiecbseciee gectariaisenedag siena boas catedsadadeegaeantans 78 UNIX E E A gaetvi chil ieeetacel tities abel ctthaeeiges 99 WINDOWS EE E AT 96 97 Printing problems network related cee 96 Private print JOD csicccsesbecheedasaetedeueadesiageaiasceaiecasseedaracs 75 R Raw TOP prints anenee aa a a aae 97 Regular maintenance eeeeeeeeeeeeeeeeaeeeeeeeeeeaaeeeeees 128 S Scan data e mailing s
128. uipment in the Network 93 E Equipment does not respond to ping command Problem Description The equipment does not respond to a ping command Corrective Action Check the network settings following the checklist below Corrective Action Refer to the networking section of your operating system documentation No Check Yes No 1 Confirm that the TCP IP protocol suite Next is installed on the client computer ore gt 2 Look at the NIC configuration page and confirm that the TCP IP settings are Next correct Is the IP address entered and Step gt u valid Are the Gateway and Subnet settings correct Enter the correct TCP IP settings 3 Reboot the equipment Check the NIC Next The settings are not binding contact Configuration page is printed does the device name include the NIC s unit serial number Configuration page that is printed out Step gt your service representative Are the TCP IP settings correct v 4 Try to ping the equipment again Did the Next equipment respond to the ping End aP 5 Can you ping the equipment from any Contact your local network specialist for other computer within the same Next a valid IP address for the equipment network If not the equipment might Step gt have an IP address that is out of range v or invalid 6 Can you ping to another computer Next Check the computer s protocol settings within the same network Step gt to make sure the gat
129. use Corrective Action A message is displayed on Some trouble occurred in the See the meaning of the message referring to the touch panel equipment or the message is the listing below displayed just for an ordinary P 10 Messages Displayed on the Touch operation Panel The equipment reboots The auto recovery function Due to rebooting the equipment has been automatically works because a memory or recovered to the normal condition You can operation abnormality has operate the equipment as usual been detected When You Think Something Is Wrong With the Equipment 125 E Originals and paper Problem Description The original is misfed Cause The original is unsuited for the equipment Corrective Action Check whether the original is suitable for the equipment For details refer to Chapter 2 of the Copying Guide Paper is misfed The paper is unsuited for the equipment Check whether the paper is suitable for the equipment For details refer to Chapter 1 of the Copying Guide The paper size setting registered for the equipment is inconsistent with paper in a drawer or on the bypass tray Match the size of the paper placed in the drawer or on the bypass tray and the size registered on the equipment For details refer to Chapter 1 and 2 of the Copying Guide The stack of paper exceeds the loading line indicated on the side guide Remove some paper to set it within the hei
130. use problems in locating the equipment in the network Try the checklist below to detect the cause of the problem If the problem remains unsolved contact your service representative Mo Check Yes No Corrective Action 1 Is the startup page printed out If not Set up the proper protocols wait until the communication comes Next online Examine the protocol settings Step gt listed on the startup page Are they v correct 2 Print out a configuration page Make Set up the proper protocol if required sure that there are not any Once you have located the equipment discrepancies or inconsistencies configure the port that it is mapped between the current network settings correctly to the device and your network environment Change Next Step gt the network settings if necessary Use g the Find Computer utility from your Windows computer to locate the equipment by its device name Can you find the equipment 3 Can you locate other computers Check the network settings on the client connected to the same network as computer to make sure that they are tep gt g compatible with the network settings on the equipment 4 Check the link LED activity on the hub Contact your service representative and or NIC of the equipment and the Next client machine Do the hardware Step gt components appear to be functioning v properly 5 Confirm whether the Ethernet cable is If Link not detected
131. valid partial Email received Ask the sender to resend the partial Email in the RFC2046 format HDD full error Ask the sender to resend the Email by separating it into 3A50 several Emails If this error occurs due to running out of paper and too many waiting jobs being stored in the hard disk add paper to activate the other jobs Interrupt partial Email reception Ask your administrator to enable the Enable Partial Email 3A70 setting and ask the sender to resend the Email 3A80 Partial Email disabled Ask your administrator to enable the Enable Partial Email setting and ask the sender to resend the Email 3B10 Email format error Ask the sender to resend the Email Content Type error Ask the sender to resend the Email with attached files that 3B20 are TIFF format 3B40 Email decode error Ask the sender to resend the Email 3C10 TIFF analysis error Ask the sender to resend the Email with attached files that 3013 are TIFF format 3020 TIFF compression error Ask the sender to resend the Email with attached TIFF files in the MH MR MMR or JBIG compression TIFF resolution error Ask the sender to resend the Email with attached TIFF 3C30 files whose resolution is either 200 x 100 200 x 200 200 x 400 300 x 300 or 400 x 400 dpi TIFF paper size error Ask the sender to resend the Email with attached TIFF 3C40 files that can be printed on paper permitted for the equipment 3C50 Offramp transmission error Ask the sender to specify the correct fax numbers an
132. y may cause malfunction When only the main chargers need to be cleaned steps 3 to 12 are unnecessary Proceed to step 13 3 Put your fingers in the waste toner box front grooves and take it out toward you pushing down the top latch Place the waste toner box on a large sheet so as not to dirty the floor Do not place the waste toner box with its collecting port face down The waste toner may spill out from the box s collecting port Cleaning the Main Chargers and LED Print Heads 59 Pull down the 4 green levers located under the toner cartridges until they are positioned as shown in 2 6 Take out the LED print head cleaner inside the cover 7 Hold the cleaner with the arrow mark side up Do not touch the pad at the top of the cleaner because the toner on the pad may stick to your hands and the cleaner pad may be stained 8 Insert the cleaner through the service hole of the developer to the end Reg SUN 9 Pull the cleaner back out until the round hole appears Repeat this 3 times for each of the 4 colors 60 Cleaning the Main Chargers and LED Print Heads 1 0 Attach the cleaner with its top on the right and its holding side on the left Check that the cleaner is fixed to the cover 1 Return the
133. ying Problems 71 TROUBLESHOOTING FOR PRINTING This chapter describes how to troubleshoot the problems on printing Print Job Problems isine aean paaa a saai riaparis ns ee 74 Glearing Print job ErrorSvi en eita aa aaea aa aa aa a ae aa aa ara a aE aa ai e aaa Ea 74 Cannot remember the document password for a Private Print jOD ceeeececeeeeeeeeeeeeeeeeeeeeeeeeeaeeseeeeeeeeteeeeeeeaes 75 Printing a document including many graphics takes tiMe ce eeseeeeeneeeeeeneeteeeeeeeeseeeeeeneeeeeneeeeeaeeesesaeeseeeeeeeaeeess 75 Printer Driver ProbleMS sssi civeisansisecise ba casdantceadeusiewsavals adaaavduterdcnauuadaceciaansnaannetwealinedlamaaletuls 76 Cannot print port Setting problems eee eececeeeeeeeeeeeeeeeeeaeeeaeeseneeeaeecaaeseaeeesaeesaeesaeeseaeeseeseaeeseeseaeseeeseaeeneenies 76 Cannot print SNMP Community Name problems 0 c cecceceeeeeeeeeeeeeeaeeeaeeceaeeseeeeeeseaeeseeeseaeeseeseaeeseeseeeeneeeaes 76 Command line options NOt processed eeeeecceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaeeeseeseaeeseeeeaeessaeseeeseaeeseaesnaeeeieeseaeenaeenaes 76 Retrieval of printer Configuration failed oo ec eeeeeeceeeneeeeeeceeeeeeeseeeeeseeeeaeeeseeeeaeeseeeseaeesaeeseaeesaaesaeeeaeesnaeeeeeseeeenaees 77 Cannot change settings on the Device Settings tab eee cece eeceeeneeeeeeceeeeeeeeeeaeeeeeseaeeeaeeseeeesaeesieeeeeesieeenaeeeaes 77 Network Connection Problems cccsssseceseseeeesseeeeeeeeseeeeeeeese

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