USER GUIDE
Contents
1. 20 3 1 PAYMENT TERMINAL SETTINGS The settings are described in greater detail below The section concerned is specified in brackets 1 To access the Settings menu press LILA4 and Enter 2 Select EDIT BATCH TIME 3 3 Time for automatic batch transmission CASHIER NUMBER 3 4 Cashier number of the payment terminal TCP IP PARAMETRIT DHCP FIXED IP NOT IN USE LANGUAGE 3 5 The language options available EXTRA AMOUNT 5 3 Settings of the Extra Tip function CASH RECEIPT 5 1 YES NO POWER OPTIONS 3 6 Powersave settings of the payment terminal AUTH MANDATORY 5 5 YES NO TIME SETTINGS 3 7 Time and date VAT 5 4 YES NO PREAUTHORIZATION 5 6 YES NO MULTICASHIER VER 5 8 YES NO 3 2 HOW TO PRINT THE PARAMETERS 1 Press LILA4 and Enter 2 Select PRINT and PARAMETERS The payment terminal prints a list of parameters which shows the settings of the payment terminal Save the printed list for later use 3 3 BATCH TIME The payment terminal establishes a connection to the bank automatically if a batch transmission time has been specified in the settings and the payment terminal is on at that time The batch time should preferably be set to be after the opening hours Avoid setting the batch time on the hour Go to LAHETYSAIKA BATCH TIME in the Settings menu Enter a desired batch time with four digits For example 0315 N If you want to turn off the batch time function type 9999 here You will2. 9 Bank CONNEC OMe eosi frente minske ipnedre eden Eine 16 2 3 4 BlackliSl oie ceres re ione e cess seo entum titre ag es 16 2 3 5 Report items and what they mean 0cceeeeeeeeeeee eres 17 2 4VERIFICATION GODES Laastad 18 3 SETTINGS 3 1 Payment terminal settings ae 20 3 2 How to print the parameters 20 3 9 Batch time uo toii io onde komne ont Ure esie nar Noid sac anne tin 20 34 Cashier nurmb 6r i ordered ha desees dero bae ee Re sv du Rea YE baud 21 SD Language 52 E 21 3 6 Power Opon S e ET 21 3 7 How to change the time and date sseseseeeee 21 4 DOWNLOADS 4 1 How to download software ccc cc ccc ec cece cence ec eceeeeeseceeeeaeaeeeeneneas 22 4 2 How to download the parameters ccceeceeeeeeeeeeeeeeeeeeteeeeeaeeeeas 22 4 3 How to download the certificate ccccccceceeceeeeeeeeeeeeeeeeeeeseeneres 23 5 SPECIAL VERSIONS 5 Cash r6CGipt mer Ep 24 5 2 How to withdraw cash oenn A E 24 53 Extra AMOUNE xv ootatevevtr ciere adu teu T Cosma du rU 25 SAVN 25 5 5 Mandatory authorization a ae 26 5 6 Pre uthoriz tionnu ee coe rastren cuan esae oa dede bade dreid ae sa 26 DF AMV OIG Le OR 26 5 8 Multicashi amp t Version i 2a erra ia oet Cri new a Rear p Po Qe Eg kenn er Urea 27 6 OTHER VERSIONS 6 1 Shared use by multiple entrepreneurs 28 7 ERRORS 7 1 Messages on the display siii aai 29 7 2 Messages on the re
3. ALLOWED The number of the card in question cannot be entered manually Note Manually entered transactions must always be verified If you skip the verification step by selecting NO the terminal prompts you fora verification code Call the verification centre type in the number they give you and press Enter You can also skip this step by entering 9999 In this case your company is liable for the transaction 13 2 DAY TO DAY USE 2 2 6 How to make a copy of the receipt 1 2 3 Press MENU F1 Select PRINT COPY RECEIPT NUMBER The payment terminal shows the number of the previous re ceipt Press Enter to accept it or enter another receipt number and press Enter The payment terminal prints a copy of the receipt 2 2 7 Return The RETURN function can be used at any time However if you want to change a transaction made on the same day use the VOID function page 13 instead Hd Note The RETURN function is NOT available for debit card transactions Press MENU F1 Select RETURN ENTER AMOUNT Enter the amount in euros including cents and press Enter PLEASE INSERT CARD Insert the card in the reader or swipe the card VISA Fx BANK Fx Select the payment method The terminal prints two receipts The first receipt is for the merchant the second one is for the customer The payment terminal prompts you to check the customer s identity if the rules of the card product so require Press Enter check the
4. Connections Printer Security Battery Size 32 bit microprocessor ARM9 6 MB Graphic 128x128 pixel white high contrast LCD light background Magnetic stripe 3 track bi directions Chip cards 1507816 1 8V 3V 5V memory and smart cards EMV certified 3 12 numeric keys with alphabet 10 function keys and 6 selection keys RS 232 and USB capability GPRS Thermal graphic 18 lps paper roll width 57 mm diametre 40 mm 3DES DUKPT Master session key management PED certified SSL WPA 1800 mA lithium lon Smart Length 16 8 cm max width 7 8 cm height 7 cm weight 439 g CUSTOMER SERVICE Sonera Corporate Customer Service Sonera Technical Customer Service Fault reports About Sonera Payment Terminal Service ORDERS OF ACCESSORIES e via the Internet by phone Point Transaction Systems Oy VERIFICATION SERVICES American Express Diners Club Luottokunta Debit cards BANKS Handelsbanken Nordea OP Pohjola Danske Bank Savings banks Aktia Local cooperative banks Alandsbanken 9 CONTACT INFORMATION 0200 18818 Mon Fri 8 00am 4 30pm 0206 90801 www sonera fi maksupaate www sonera fi maksupaate hallinta 09 477 433 44 Mon Fri 8 00am 4 00pm 0800 114 646 0800 955 55 09 696 4646 0100 3100 010 444 2545 0200 672 10 0100 051 51 0600 125 25 0100 4050 020 429 2910 33 Sonera Corporate Customer Service 0200 18818 mobile phone charge local network charge Sonera Technical
5. Customer Service 0206 90801
6. USE 200 299 Rejected confiscate card 200 Notaccepted 201 Card has expired 202 Suspected card forgery 203 Contact the payment recipient 204 Card with limit 205 Call the recipient s security department 206 Allowed number of PIN attempts exceeded 207 Special case 208 Lost card 209 Stolen card 210 Suspected fraud 300 Succeeded 306 Failed 307 Failed form error 400 Transaction rejected Cancellation of verification accepted Try again 900 999 Verification failed system error 902 Faulty transaction 903 Enter the transaction again 904 Form error try again 905 Transaction cannot be routed to recipient 906 Temporary service break in card issuer s systems 907 Noconnection to card issuer 908 Message cannot be routed 909 System error 910 No connection to card issuer 911 No connection to card issuer 912 Card issuer unavailable 913 Dual transaction transmission 914 Original transaction cannot be traced 915 Control error card issuer s systems temporarily unavailable 916 MAC error 917 MAC synchronization error 918 Data transmission keys unavailable 919 Decryption key synchronization error 920 Security program error try again 921 Security program error no transaction 922 Unknown message number 923 Transaction is being processed 930 Payment terminal error wrong date 1Z3 Unable to connect to verification centre try again OY1 Offline accepted no verification OY3 Offline accepted verification failed 1Z1 Offline rejected 19
7. reset the monthly report 1 Press LILA1 and Enter 2 Select MONTHLY REPORT 3 Select RESET REPORT The payment terminal resets the report 15 2 DAY TO DAY USE 2 3 3 Bank connection The payment terminal establishes a connection to the bank automatically if a batch transmission time has been specified in the settings The connection to the bank can also be established manually if the automatic connection has failed or the payment terminal has not been on Note An automatic bank connection can be established only if the payment terminal is on 1 Press LILA1 and Enter 2 Select SEND BATCH The payment terminal prints a batch report and establishes a connection to the bank The payment terminal sends the transactions and retrieves MAKSUPAATEPALAUTE AID and BIN tables EMV keys and blacklist e Ifthe batch has been transmitted successfully the following text is printed on the report BATCH SENDING OK If there are no transactions in the memory the above text is not printed 2 3 4 Blacklist The payment terminal updates the blacklist automatically via the bank connection The blacklist can also be updated manually if it is not found on the payment terminal Press LILA4 and Enter Select DOWNLOAD Select BLACKLIST Select FULL or UPDATE The payment terminal established a connection to the bank and updates the blacklist The number of blacklisted items is printed on the receipt PO FULL the payment termin
8. then have to send the batches to the bank manually 3 4 CASHIER NUMBER If you have more than one payment terminal it is important to distinguish between the different terminals based on their cashier number The cashier number is printed on the receipts which helps to find the right payment terminal in case a transaction needs to be tracked down at a later stage 1 Go to KASSANUMERO CASHIER NUMBER in the Settings menu 2 Enter a desired cashier number with three digits For example 001 002 etc 3 5 LANGUAGE 1 Goto LANGUAGE in the Settings menu 2 Select Finnish Swedish or English 3 6 POWER OPTIONS 1 Goto VIRRANSAAST POWER OPTIONS in the Settings menu SHUT DOWN TIMER Time after which the terminal switches off given in seconds for example 180 3 min The payment terminal does not switch off if it is being recharged Further the payment terminal does not switch off if a screensaver is in use If you want to turn off the sleep mode type O ONLINE BAT PERCENT The minimum battery charge enabling the terminal to function given as a percentage for example 20 SLEEP TIMER Time after which the payment terminal s screensaver is activated given in seconds for example 90 1 5 min The screensaver will not be activated if the payment terminal is being recharged If you want to turn off the screensaver type 0 3 7 HOW TO CHANGE THE TIME AND DATE Go to AIKA ASETUKSET TIME SETTINGS in the Settings menu S
9. HORIZATION Advance verification allows for example car rental agencies and hotels to check the operation of the card Advance verification is activated in the Settings menu page 20 Press MENU F1 Select PREAUTHORIZATION PLEASE INSERT CARD Insert the card in the reader or swipe the card VISA Fx BANK Fx Select Debit ENTER AMOUNT The payment terminal suggests EUR 1 Press Enter ENTER PIN If the card is a chip card the customer enters the PIN code and presses Enter The payment terminal contacts the verification centre and makes a cover reservation and then cancels it o grP Me 5 7 INVOICE The invoice function works in the same way as the cash receipt section 5 1 The only difference is that the text Invoice is printed on the receipt How to make an invoice 1 Press MENU F1 2 Select INVOICE 3 Select INVOICE 4 ENTER AMOUNT Enter the amount in euros including cents and press Enter The payment terminal prints receipts How to void an invoice 1 Press MENU F1 2 Select INVOICE 3 Select VOID VOID INVOICE 4 ENTER AMOUNT Enter the amount in euros including cents and press Enter The payment terminal prints receipts 5 SPECIAL VERSIONS 5 8 MULTICASHIER VER The multicashier function can be used for example in restaurants when it is necessary to distinguish between sales by different waiters When the multicashier function is in use the payment terminal prompts you for CASHIER
10. NUMBER when you are entering a transaction Enter a number between 1 and 99 Thecashier number is printed on the receipt The multicashier function is activated in the Settings menu page 20 27 6 OTHER VERSIONS 6 1 SHARED USE BY MULTIPLE ENTREPRENEURS The payment terminal service is also available for shared use by multiple entrepre neurs In this version one and the same payment terminal is used by multiple users and the money is directed to different accounts HOW TO PRINT ALIST OF USERS 1 Press LILA4 2 Select PRINT 3 Select USERS The payment terminal prints a list of the payment terminal users The list includes user numbers receipt texts and member shop numbers HOW TO MAKE A PAYMENT TRANSACTION 1 ENTER AMOUNT Enter the amount in euros including cents and press Enter 2 ENTER USER NUMBER Enter the user number and press Enter 3 PLEASE INSERT CARD The customer feeds the card in the chip reader or the salesperson reads the magnetic stripe 4 VISA Fx BANK Fx The customer selects the payment method 5 ENTER PIN The customer enters a PIN code and presses Enter If the customer accepts the transaction with a PIN code no signature is needed The payment terminal prints two receipts One receipt is for the merchant the other is for the customer The payment terminal prompts you to check the customer s identity if the rules of the card product so require 6 Press Enter check the cust
11. USER GUIDE Payment terminal Verifone VX670 m LA VeriFone V 670 A Cretitnen Prenaiq p Gilt Card e USER GUIDE Payment terminal Verifone VX670 Sonera A TABLE OF CONTENTS 1 GETTING STARTED TMM O UGE e TE 4 1 2 The structure of the payment terminal 0cceeeeeeeeeeeeeeeeeeeeeees 5 1 3 How to connect the cords cccceece cece eeeeee eee eeeeeseeeeeaeeeseeeeaenenaes 6 1 4 How to connect the Charging dock ccceeeeee eee eee eee eee eeeaeeneeeas 6 Ve DABS IY cesta ETE 7 TOSIM Care oem 9 1 7 HOw to test the CONNECTION eoo rtt trt rpm eu nere Hee xni Rees 9 2 DAY TO DAY USE 2 1 GENERAL 2 1 1 How to replace the paper roll eseeesesesesse 10 212 Keypad t aestu sed A gas pae bt axe dte 11 2 1 3 How to navigate through the menus sessesssss 11 2 2 HOW TO MAKE TRANSACTIONS 2 2 1 Chip transactions 12 2 2 2 Magnetic stripe transactions 12 2 2 3 Skipping the PIN code 12 2 2 4 How to void a transaction 13 2 2 5 How to enter a card number manually 13 2 2 6 How to make a copy of the receipt 14 2 2 Rel uiui io een REP R HERR it E RE A 14 2 3 RAPORTS AND BANK CONNECTION 2 3 1 How to print a batch report sssss 15 2 3 2 How to print a monthly report 15 2 3
12. a not in use ONLY BEFORE Extra can be entered only during the transaction ONLY AFTER A line for Extra is printed on the receipt and the extra amount is entered separately into the terminal UNRESTRICTED The payment terminal prompts for Extra during the transaction and a line for it is printed on the receipt Note If the customer pays with a chip card Extra can be entered only during the transaction How to enter Extra into the terminal separately The customer has written an amount at the Extra line on the receipt The amount must be entered into the terminal separately during the same day 1 Press MENU F1 2 Select EXTRA 3 ENTER RECEIPT NUMBER The payment terminal shows the number of the previ ous receipt Press Enter to accept it or enter another receipt number and press Enter 4 EXTRA Enter the amount and press Enter The payment terminal prints a receipt 5 4 VAT When you are entering a transaction the payment terminal prompts you for VAT Enter the appropriate VAT rate When this function is in use the payment terminal indicates the VAT separately on the receipt The VAT function is activated in the Settings menu page 20 25 5 SPECIAL VERSIONS 26 5 5 MANDATORY AUTHORIZATION If mandatory verification is in use the payment terminal verifies all transactions automatically irrespective of the amount or card Mandatory verification is activated in the Settings menu page 20 5 6 PREAUT
13. ad progresses the dashed line is replaced by stars The text SUCCESSFUL PARAMETER DOWNLOAD is printed on the receipt puo wc When the parameters have been downloaded always establish a connection to the bank 1 Press LILA1 and Enter 2 Select SEND BATCH 4 DOWNLOADS 4 3 How to download the certificate Note The equipment manufacturer has already downloaded the certificate onto the terminal 1 Press LILA4 and Enter 2 Select DOWNLOAD 3 Select DOWNLOAD SERTIFICA The certificate is downloaded and the text SUCCESSFUL CERTIFICATE DOWNLOAD is printed on the receipt 23 5 SPECIAL VERSIONS 24 5 1 CASH RECEIPT The cash receipt function is used when the customer pays in cash and you want to make a receipt with the payment terminal Cash transactions are also included in the batch report The cash receipt can be activated in the Settings menu page 20 How to make a cash receipt 1 Press MENU F1 2 Select CASH RECEIPT 3 Select CASH RECEIPT SALE 4 ENTER AMOUNT Enter the amount in euros including cents and press Enter 5 ALV 96 Enter the VAT rate and press Enter The payment terminal prints receipts How to void a cash receipt sale Press MENU F1 Select CASH RECEIPT Select VOID ENTER AMOUNT Enter the amount in euros including cents and press Enter ALV 96 Enter the VAT rate and press Enter The payment terminal prints receipts ARON 5 2 HOW TO WITHDRAW CASH The cash withdrawal fun
14. al off and on and then try to establish a connection by pressing F2 Make sure the SIM card is properly in place TERMINAL DOES NOT READ CARDS The reader may be stuck Switch the terminal off and on and try again The reader may also be dusty Clean the reader and try again POWER IF OFF Switch on the terminal by keeping Enter pressed down If the battery is empty recharge the payment terminal 30 7 ERRORS 7 4 MAINTENANCE Never try to repair the terminal by yourself always send it to a repair shop If you sus pect or know that the terminal is broken or damaged contact Sonera s technical cor porate customer service If Sonera s technical corporate customer service asks you to send the device to a re pair shop do as follows 1 Packthe terminal so that it is well protected during the transport 2 Enclose a note explaining what the suspected fault is and whether there are any payment transactions in the terminal s memory and also give your contact details 3 You need not send any cables with the terminal unless you want them to be checked as well 4 Sendthe terminal to the repair shop by mail The postage is paid by the sender Sonera Payment Terminal equipment is maintained by Point Transaction Systems Oy Repair shop address Point Transaction Systems Oy Huolto Vanha Nurmijarventie 62 D 01670 Vantaa 31 8 TECHNICAL DETAILS 32 Processor Memory Display Readers SAM slots Keypad Ports
15. al retrieves the entire blacklist base UPDATE the payment terminal updates the blacklist base Note The merchant is responsible for checking that the pay ments are forwarded correctly The batch report and MAK SUPAATEPALAUTE help in this 16 2 3 5 Report items and what they mean An example of a batch report and the items printed on it COMPANY LTD HELSINKI DATE 02 12 09 TIME 23 15 00 CASHIER NUMBER 001 ERA 003 0001 00001 00001 LAHETYSERARAPORTTI PANKKIKORTTI 10 00 A111001 VISA MC B111003 YHTEENSA BL 23 17 20 02 12 2009 BONUS i KIELTOLUETTELO 923 KPL ee ANAR TOTAL CASH RECEIPT inp CASH PAYMENT RETURN BATCH SENDING OK MAKSUPAATEPALAUTE LAHETYSERA 00078 04 01 08 13 26 TILITYSERA 00078 03 01 08 TILI 123456789123 ISSUER NUMBER 8266199 MYYNTI OIK YHT KAIKKI YHTEENSA MYYNTI OK Items on the report BATCH SENDING OK means that the batch has been sent successfully MAKSUPAATEPALAUTE information on the previous batch The payment terminal retrieves this data only if it has been generated in the bank No MAKSUPAATEPALAUTE is generated on weekends or holidays or if the payment terminal has not been used AID TABLE BIN TABLE and EMV KEYS the payment terminal updates these if updated information is retrievable from the bank KIELTOLUETTELO BLACKLIST the number of cards on the blacklist T 2 DAY TO DAY USE 2 4 VERIFICATION CODES 18 If a transaction is rejected by t
16. card slot with the chip facing down and the truncated corner of the chip card in the appropriate place 1 7 How to test the connection e When you switch on the payment terminal for the first time the following text appears on the display KIELTOLUETTELO PUUTTUU HALUATKO PAIVITTAA KIELTOLUETTELON Blacklist missing update blacklist yes enter no cancel When you press Enter the terminal established a connection The display says CONNECTING PLEASE WAIT e When the connection has been established the display says SUCCESS First LAHETYS and then VASTAANOTTO appears on the payment terminal s display Arunning number is displayed The payment terminal retrieves MAKSUPAATEPALAUTE Host parameters AID and BIN tables EMV keys and blacklist e After this the payment terminal is ready for use If the connection is not working see section 7 for instructions You can also test the connection as follows 1 Press LILA1 and Enter 2 Select SEND BATCH 2 DAY TO DAY USE 2 1 1 How to replace the paper roll 10 PONS n Pull the release latch upwards to unlock the cover of the paper compartment Open the cover Remove the old paper roll from the paper compartment Place a new paper roll in the compartment Make sure the paper feeds from the underside of the roll towards the front of the terminal Insert the edge of the paper into the tear bar slot and close the paper compartment cover The payment terminal now displays
17. ceipt a 30 7 3 Other exceptiONS 2 asian nine da eee and DO uer E Lue 30 7 4 Maintenance Liisa dine Receta ned eden kar das een gh anne 31 8 TECHNICAL DETAILS sene 32 9 CONTACT INFORMATION enn III IH HH mn nnne nnne 33 1 GETTING STARTED 1 1 Important NOTE IF THESE INSTRUCTIONS ARE NOT FOLLOWED AND THE PAYMENT TERMINAL IS THEREFORE DAMAGED THE WARRANTY DOES NOT APPLY e Protect the power cord and transformer from dust moisture and other contaminants If they are damaged they must not be used The payment terminal must not be connected to the same socket as a device without a transformer or to a transformer whose voltage is too high Useonlythe original power supply with the payment terminal The payment terminal is neither waterproof nor dustproof It is intended for indoor use only Donotuse the terminal near water or in moist conditions Do not use the terminal in temperatures below zero Donotinsert any foreign objects in the payment terminal s reader slots or cable ports This might seriously damage the terminal e Use only paper designed for use with the payment terminal so as to avoid paper jams and damage to the printer Low quality paper may cause paper jams or generate harmful paper dust e Donotuse thinner trichloroethylene or ketone based solvents to cleaning the terminal These substances may damage the payment terminal s plastic
18. ction can be used when the customer wants to withdraw cash from the cash desk In such a case you make a transaction and give the custom er cash from the cash desk The merchant receives a 50 cent compensation for the transaction In other words if the customer wants to have 10 00 in cash you enter a 10 50 transaction and give the customer 10 00 in cash Note Cash can be withdrawn only with debit cards The use of the cash withdrawal function must be agreed on with the bank Press MENU F1 Select CASH WITHDRAW ENTER AMOUNT Enter the amount in euros including cents and press Enter PLEASE INSERT CARD Insert the card in the reader or swipe the card VISA Fx BANK Fx Select Bank ENTER PIN If the card is a chip card the customer enters the PIN code and presses Enter The payment terminal prints two receipts The first receipt is for the merchant the second one is for the customer The payment terminal prompts you to check the customer s identity if the rules of the card product so require 7 Press Enter check the customer s identity write the last four digits of the customer s personal identity number on the receipt and indicate his her identity card type ooi o Nc 5 SPECIAL VERSIONS 5 3 EXTRA AMOUNT The Extra amount function can be used for example in restaurants if you want to give the customer an opportunity to tip the waiter Extra can be activated in the Settings menu page 20 Options NO Extr
19. customer s identity write the last four digits of the customer s personal identity number on the receipt and indicate his her identity card type Return without a card Press F1 when the payment terminals asks you to insert the card The terminal asks you to enter the card number and expiry date Please note that there are cards whose numbers cannot be entered manually In such a case the payment terminal displays NOT ALLOWED and goes back to the start display 14 2 DAY TO DAY USE 2 3 REPORTS AND BANK CONNECTION 2 3 1 How to print a batch report When you print a batch report from the payment terminal the terminal does not trans mit the transactions to the bank If you want to transmit the transactions see the in structions on page 16 1 Press LILA1 and Enter 2 Select PRINT BATCH The payment terminal prints a report on the day s transactions classified by card type Please note that the payment terminal automatically resets the report after the transactions have been successfully sent to the bank 2 3 2 How to print a monthly report The monthly report can also be used for example as a shift report The payment terminal collects transactions in the report until the report is reset Note You must always print the report before resetting it How to print a monthly report 1 Press LILA1 and Enter 2 Select MONTHLY REPORT 3 Select MONTHLY REPORT again The payment terminal prints a report itemized by card How to
20. dicate his her identity card type REMOVE CARD Remove the card from the reader Note Make sure the card is in the reader slot during the entire transaction or the operation will be aborted 2 2 2 Magnetic stripe transactions N ENTER AMOUNT Enter the amount in euros including cents and press Enter PLEASE INSERT CARD Swipe the card through the reader VISA Fx BANK Fx Select the payment method The terminal prints two receipts The first receipt is for the merchant the second one is for the customer e Ask the customer to sign the receipt The payment terminal prompts you to check the customer s identity if the rules of the card product so require Press Enter check the customer s identity write the last four digits of the customer s personal identity number on the receipt and indicate his her identity card type 2 2 8 Skipping the PIN code Note If the PIN code step is skipped the merchant is liable for the transaction You can skip the PIN code step by pressing Enter when the payment terminal prompts for PIN The payment terminal then verifies the transaction and the customer needs to sign the receipt Some cards do not allow the PIN code step to be skipped In such a case the transaction is aborted For example if you are paying with a foreign card you can never skip the PIN code step 2 DAY TO DAY USE 2 2 4 How to void a transaction Note You can void only transactions that are in the payment term
21. elect ADJUST CLOCK Select the item you want to change and change it Press Enter PONS 21 4 DOWNLOADS 22 4 1 HOW TO DOWNLOAD SOFTWARE Note Software may be downloaded only at the equipment manu facturer s request When software is being downloaded the payment terminal must be in place and recharging Downloading is not recommended ina moving vehicle for example as it may be easily interrupted Before downloading send the transactions from the payment terminal to the bank 1 Press LILA1 and Enter 2 Select SEND BATCH After the software parameters must also be downloaded onto the terminal For instruc tions see 4 2 1 Press LILA4 and Enter 2 Select APPLICATION DOWNLOAD 3 Select APP PARAMS PELKKA OHJELMA Or only application The payment terminal downloads the application A dashed line appears on the display as the download progresses the dashed line is replaced by stars APP PARAMS After the application the payment terminal also downloads the parameters PELKKA OHJELMA ONLY APPLICATION The payment terminal downloads only the application the parameters need to be downloaded separately 4 2 HOW TO DOWNLOAD THE PARAMETERS Note Parameters may be downloaded only at the equipment manufacturer s request Press LILA4 and Enter Select DOWNLOAD Select FROM LOADPOINT Select PHONE The payment terminal downloads the parameters A dashed line appears on the display as the downlo
22. he battery press the button on the battery This releases the battery In normal use the battery should be recharged whenever the charge is 20 or lower When the payment terminal is in the start display and is not connected to a power supply the text B 99 is displayed at the bottom of the display This indicates the charge of the battery in percentages When the battery is being recharged the percentage is not shown When the payment terminal is connected to a power supply it automatically starts to recharge the battery e The LED light next to the display blinks orange when the battery is being re charged The light turns green when the battery is full When the battery is nearly empty the light is red Youcan always keep the payment terminal connected to a power supply as this has no effect on battery life e Ideally let the payment terminal recharge at night The battery is then full when the working day begins and automatic batch transmission can be performed at night 1 GETTING STARTED 1 6 SIM card For data transfer the VX670 payment terminal uses a GPRS connection in Sonera s mobile network The SIM card in the payment terminal is ready for use Note If you suspect or have noticed there is something wrong with the SIM card please contact Sonera Customer Service The SIM card slot is located under the battery of the payment terminal Place the card in the SIM
23. he verification centre a code indicating the reason of rejection is printed on the receipt Transactions can be rejected based on a notification received from a bank or credit card company 000 099 000 001 002 003 005 006 007 100 199 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 Acceptance Accepted Check ID Accepted for partial amount Accepted VIP Accepted account type defined by card issuer Accepted for partial amount account type defined by card issuer Accepted chip update No sales permit card need not be confiscated Not accepted Card has expired Suspected card forgery Call the payment recipient Card with limit Call the recipient s security department Allowed number of PIN attempts exceeded Call the card issuer Check the card issuer s special terms and conditions verify manually False payment recipient identifier False amount False card number PIN required Commission not acceptable Account type not found Required action not supported Not enough funds False PIN Unknown card Transaction not allowed for card holder Transaction not allowed for payment terminal Exceeds withdrawal limit Security violation Exceeds time limit for withdrawals too often Violation of law Card not yet valid False PIN block False PIN length PIN key synchronization error Suspected fraud 2 DAY TO DAY
24. inal s memory Press MENU F1 Select VOID 3 ENTER RECEIPT NUMBER The payment terminal shows the number of the previous receipt Press Enter to accept it or enter another receipt number and press Enter 4 PLEASE INSERT CARD Insert the card in the reader or swipe the card The terminal prints two receipts The first receipt is for the merchant the second one is for the customer e fnecessary ask the customer to sign the receipt D TRANSACTION NOT FOUND The receipt number you entered is wrong or the transaction has already been transmitted to the bank in which case it is no longer in the payment terminal s memory 2 2 5 How to enter a card number manually Press MENU F1 Select MANUAL ENTRY ENTER CARD NUMBER Enter the card number and press Enter ENTER EXPIRY DATE xx xx Enter the expiry date of the card and press Enter VISA Fx BANK Fx Select the payment method ENTER AMOUNT Enter the amount in euros including cents and press Enter DIAL YES NO Select YES Theterminal prints two receipts The first receipt is for the merchant the second one is for the customer e Ask the customer to sign the receipt The payment terminal prompts you to check the customer s identity if the rules of the card product so require 8 Press Enter check the customer s identity write the last four digits of the customer s personal identity number on the receipt and indicate his her identity card type DLO Ot PO Ni NOT
25. n a socket Connect the adapter to the slot on the left at the bottom of the terminal 1 4 How to connect the charging dock Note The charging dock is a supplementary device not included in the standard delivery Connect the power cord to the charging dock as shown in the picture Connect the power cord to the transformer and put the plug in a socket 1 GETTING STARTED Place the payment terminal onto the charging dock 1 5 Battery Note The battery must be calibrated before you start using the payment terminal Plug the power cord to the terminal or place the terminal onto the charging dock 1 Press keys F2 and F4 simultaneously The following text appears on the display SYSTEM MODE ENTRY PASSWORD 2 Enter the password 1 ALPHA ALPHA 6 6 8 3 1 and press Enter The following text appears on the display SYS MODE MENU 1 3 Press LILA2 three times 4 Select BATTERY STATUS FO 5 Select BATT CONDITIONER F4 Note If BATT CONDITIONER is not found in the menu the battery need not be calibrated The payment terminal starts to charge the battery and a line is moving on the display Ittakes about 16 to 20 hours to charge the battery full When the battery is full the text FULL CHARGE appears on the display 6 Press the red Cancel button until you see the text e SYS MODE MENU 1 7 Select RESTART FO The payment terminal is restarted and the start display is opened 1 GETTING STARTED To remove t
26. omer s identity write the last four digits of the custom er s personal identity number on the receipt and indicate his her identity card type 7 REMOVE CARD Remove the card from the reader Make sure the card is in the reader slot during the entire transaction or the operation will be aborted REPORTS Reports are printed in the same way as in the basic version except that a batch report is printed separately for each user Note No monthly report is available in this version 28 7 ERRORS 7 1 MESSAGES ON THE DISPLAY BLACKLIST MISSING No blacklist is found in the payment terminal See section 2 3 4 for instructions on how to download the blacklist USE MAG CARD The payment terminal cannot read chip cards Use the magnetic stripe reader USE CHIP The card has an EMV chip Use the chip card reader PIN LOCKED The PIN code of the card has been locked To un lock the PIN contact the card issuer or insert the card in an ATM and enter the PIN code APPLICATION LOCKED The application on the card is locked The card hold er must contact the card issuer JASENLIIKENUMERO PUUTTUU The card is not found in the selection of cards and cannot thus be used for paying Alternatively no AID and BIN tables can be found in the payment termi nal Contact the bank from the payment terminal see instructions at 2 3 3 VIRHE No AID and BIN tables are found in the payment ter minal Contact the bank from the payment terminal see inst
27. or rubber components Never spray cleaners or other solutions directly onto the display or keypad Instead use a cleaning cloth or the like Always switch off the terminal before removing the battery Donotremove the power cord when a payment transaction is being processed since this might prevent the transaction from being saved in the payment terminal s memory Toactivate GPRS press F2 when the terminal is in the start display e To switch on the payment terminal press the green button for about five seconds To switch off the terminal press the red button for about five seconds Note that the payment terminal keeps beeping for as long as the button is pressed Please note that the payment terminal s Li ion battery is hazardous waste Do not dispose of the battery with combustible waste The battery must be taken to a haz ardous waste collection area or sent to the manufacturer for appropriate disposal Ifthe payment terminal is damaged please contact maintenance You must not try and repair the payment terminal by yourself 1 GETTING STARTED 1 2 The structure of the payment terminal THERMAL PRINTER ON THE BACK LED FO F5 DISPLAY m SWIPE READER LILA1 LILA4 ALPHA NUMBER BUTTONS ENTER CANCEL CORRECTION CHIP READER 1 GETTING STARTED 1 3 How to connect the cords 1 Plug the adapter to the power cord and the power cord to the transformer and put the plug i
28. ructions at 2 3 3 SERVICE NOT ALLOWED FOR THIS CARD PRODUCT The card is not found in the selection of cards and cannot thus be used for paying DOWNLOAD NEEDED The application can no longer be found on the pay ment terminal Contact Sonera Customer Service 29 7 ERRORS 7 2 MESSAGES ON THE RECEIPT CONNECTION ERROR The payment terminal is unable to establish a connection See section 7 8 for instructions BATCH SENDING ERROR The payment terminal is unable to establish a connection See section 7 8 for instructions CHECK THE CONNECTIONS AND TRY AGAIN The payment terminal is unable to establish a connection See section 7 3 for instructions PYYTAMAANNE AINEISTOA El OLE printed at MAKSUPAATEPALAUTE The bank has no ready processed data for the terminal This is the normal situation after a weekend or holiday TAPAHTUMATIEDOSTO PUUTTUU printed at MAKSUPAATEPALAUTE The bank has no ready processed data for the terminal This is the normal situation after a weekend or holiday ERROR FILE NOT EXISTENT printed at MAKSUPAATEPALAUTE The bank has no ready processed data for the terminal This is the normal situation after a weekend or holiday OTA YHTEYS NEUVONTAAN printed at MAKSUPAATEPALAUTE The information requests are different on the payment terminal and in the bank Contact the bank s information desk 7 3 OTHER EXCEPTIONS CONNECTION PROBLEM The connection may be stuck Switch the payment termin
29. the text PAPER INSERTED PLEASE PRESS ANY KEY Press Enter 2 DAY TO DAY USE 2 1 2 Keypad Q Q Q LILA1 gr or ta LILA4 ul OL CANCEL CORRECTION ENTER hold down hold down to switch off to switch on the terminal the terminal 2 1 3 How to navigate through the menus e To navigate through the menus use the LILA1 and LILA2 keys Toconfirm your selection press Enter Togo back to the previous menu press Cancel To return to the start display press the Cancel key repeatedly nthe menus press keys FO to F5 to make a selection When you want to go to the Transactions or Parameters menu the payment termi nal prompts you to press Enter 11 2 DAY TO DAY USE 2 2 HOW TO MAKE TRANSACTIONS 12 2 2 1 Chip transactions 1 ENTER AMOUNT Enter the amount in euros including cents and press Enter 2 PLEASE INSERT CARD Insert the card with the chip up in the chip reader at the front of the payment terminal VISA Fx BANK Fx The customer selects the payment method ENTER PIN The customer enters the PIN code and presses Enter Theterminal prints two receipts The first receipt is for the merchant the second one is for the customer The payment terminal prompts you to check the customer s identity if the rules of the card product so require Press Enter check the customer s identity write the last four digits of the customer s personal identity number on the receipt and in
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