Baxi Platinum Combi HE A Owner's Manual
Contents
1. Extinguish any naked flame and do not smoke Open windows and doors in the hazardous area Turn off the gas supply at the meter Warn any other occupants and vacate the premises Telephone the National Gas Emergency Service on 0800 I 11 999 Faulty boiler If it is known or suspected that a fault exists on the boiler it must not be used until the fault has been corrected by a competent person In an Emergency If a water or gas leak occurs or is suspected the boiler can be isolated at the inlet valves as follows Using a suitable open ended spanner turn the square nut on the gas tap through 90 4 turn to isolate the gas supply at the boiler Fig 9 2 The water isolating valves are positioned under the boiler and can be closed by turning their taps to the right towards the wall Fig 9 3 Call your Installer or Service Engineer as soon as possible Please complete the boxes below Serial Number Date of Installation OOOOOL Br De Me Me YY Installer Details name address and contact number s Information Label All descriptions and illustrations provided in this leaflet have been carefully prepared but we reserve the right to make changes and improvements in our products which may affect the accuracy of the information contained in this leaflet All goods are sold subject to our standard Conditions of Sale which are available on request BAXI A Trading D2. any part of this publication should be made giving details of the proposed use to the following address The Company Secretary Baxi Heating UK Ltd Brooks House Coventry Road Warwick CV34 4LL Full acknowledgement of author and source must be given WARNING Any person who does any unauthorised act in relation to a copyright work may be liable to criminal prosecution and civil claims for damages C 4 0086 Cam 2 Baxi Heating UK Ltd 2013 Section Page 1 0 Quick Reference Guide o 2 0 Troubleshooting 4 3 0 Repressurising System 6 4 0 Clearances i 5 0 Care of the Boiler 8 6 0 Legislation 9 7 0 Setting the Timer 10 8 0 Emergency V1 9 0 Warranty amp Service 12 Boiler Controls see opposite page for Operating Quick Reference Guide BSI COLLECTIVE MARK THE MARK OF QUALITY FOR THE INSTALLATION COMMISSIONING AND SERVICING OF DOMESTIC HEATING AND HOT WATER SYSTEMS ISO 9001 FM 00866 1 0 Quick Reference Guide 0 Q A ON OFF Reset Display Central Heating Domestic Hot Water System Pressure Gauge IntegralTimer Selector Switch Temperature Control Temperature Control 0 0 0 i i ME R R R OFF Position Central Heating amp Hot Water Reset The boiler will not operate Both Heating amp Hot Water will operate Hold for approx 5 seconds and release on Central Heating Indicator The indicator will illuminate when the boiler is in
3. BAXI User s Operating Instructions amp Important Warranty Information Platinum Combi HE a Range Gas Fired Wall Mounted Condensing Combination Boiler Please keep these instructions in a safe place If you move house please hand them over to the next occupier Baxi Heating UK Ltd 2013 Natural Gas Baxi Platinum Combi 24 HE a G C N 47 075 31 Baxi Platinum Combi 28 HE a G C N 47 075 32 Baxi Platinum Combi 33 HE a G C N 47 075 33 Baxi Platinum Combi 40 HE a G C N 47 075 34 The Benchmark Scheme Baxi Heating UK Ltd is a licensed member of the Benchmark Scheme which aims to improve the standards of installation and commissioning of domestic heating and hot water systems in the UK and to encourage regular servicing to optimise safety efficiency and performance Benchmark is managed and promoted by the Heating and Hotwater Industry Council For more information visit www centralheating co uk Baxi Heating UK Ltd 2013 All rights reserved No part of this publication may be reproduced or transmitted in any form or by any means or stored in any retrieval system of any nature including in any database in each case whether electronic mechanical recording or otherwise without the prior written permission of the copyright owner except for permitted fair dealing under Copyrights Designs and Patents Act 1988 Applications for the copyright owner s permission to reproduce or make other use of
4. agreed with you in advance Compensation for consequential losses e g loss of earnings business losses stress and inconvenience arising from a production breakdown including repair delays caused by factors outside our reasonable control Annual Service To ensure you receive the maximum efficiency from your boiler we recommend your boiler has an annual service so you and your family can continue to enjoy heating and hot water comfort To arrange an annual service from one of our Baxi Heating UK Ltd heating experts please call 0844 871 1545 UK Comp N 5121650 Iss 3 13
5. ay to Friday 8am 6pm weekends and Bank Holidays 8 30am 2pm excluding Christmas Day and New Years Day When calling heateam it would be helpful if you could have the following information to hand boiler serial number see opposite 2 boiler make and model number 3 Your installer name and address details 4 Proof of purchase if you do not have the boiler serial number What this warranty covers Free of charge repair or replacement of components found to be faulty from manufacture Free of charge replacement of the complete unit provided always that the failure is related to a manufacturing fault that cannot be repaired or is uneconomic to repair The warranty runs for 5 years from the date your product is installed What this warranty does not cover Repairs to boilers which haven t been installed and commissioned properly and as set out in the installation instructions this includes the need to flush the system effectively and add a suitable corrosion inhibitor Any damage caused by hard water scale deposits and or aggressive water resulting from corrosion Any other defects or failures either in the connected heating system or outside of the boiler itself Faults caused by inadequate supply of electricity gas or water to the property Installations within commercial settings for which this boiler was not designed Reimbursement of any third party repair or replacement costs that we haven t been told about or
6. d any exposed pipework 5mm Min gt gt lt _ lt Fig 5 In Operation Baxi Heating UK Ltd 2013 7 Display Fig 6 Table of Error Codes E20 Central Heating NTC Fault E28 Flue NTC Fault E50 Hot Water NTC Fault E110 Safety Thermostat Operated E119 Water Pressure Switch Not Operated E125 Circulation Fault Primary Circuit E130 Flue NTC Operated E133 Interruption Of Gas Supply or Flame Failure E160 Fan or Fan Wiring Fault Baxi Heating UK Ltd 2013 5 0 Care of the Boiler Cleaning the Outer case The painted panels should be wiped with a damp cloth and then dried completely DO NOT USE ABRASIVE CLEANING AGENTS Protection amp Precaution The boiler incorporates an integral frost protection feature that will operate in both modes If the boiler temperature falls below 5 C then the boiler will operate until the water temperature has been raised 2 If a system frost thermostat has been fitted your installer will be able to advise you then to operate correctly and protect your system the gas and electricity must be left on and the appliance set in the central heating mode 3 The boiler incorporates an integral pump protection feature which continually monitors the time since the pump last operated To prevent seizure the pump will operate for approximately minute if it has not run in the last 24 hours Fault Indication Ifa fault occurs on the boi
7. e ensure that the installer has fully completed the Benchmark Checklist on the inside back pages of the installation instructions supplied with the product and that you have signed it to say that you have received a full and clear explanation of its operation The installer is legally required to complete a commissioning checklist as a means of complying with the appropriate Building Regulations England and Wales 2 All installations must be notified to Local Area Building Control either directly or through a Competent Persons Scheme A Building Regulations Compliance Certificate will then be issued to the customer who should on receipt write the Notification Number on the Benchmark Checklist 3 This product should be serviced regularly to optimise its safety efficiency and performance The service engineer should complete the relevant Service Record on the Benchmark Checklist after each service 4 The Benchmark Checklist may be required in the event of any warranty work 7 0 Setting the Timer Setting the Timer The Electro Mechanical Timer allows the central heating system to be set every 5 minutes c Time Pointer sing the three position switch the timer will allow either Q onstant operation timed operation or central heating off ove the switch button by sliding to the desired position Constant Three position switch Fig 7 Timed I Constant Top position The heating will be on off con
8. essary to repressurise the system occasionally Fig 2 A filling device the filling loop will be fitted on the system This will be on the boiler itself pework near to the boiler oron p Ei Normal Pressure 3 If you are unsure of its position or cannot identify it consult the installer who fitted the boiler 4 The filling loop consists of two taps and a separate copper pipe with connection fittings 5 Only when repressurising should the copper pipe be connected between the two taps Ensure that the nuts on the pipe ends are tightened onto the taps 6 Fully open one of the taps first and then while watching the pressure gauge carefully open the second tap Requires Repressurising 7 When the needle on the gauge is indicating or more Fig 2 turn both taps off 8 Disconnect the copper pipe from the taps a small amount of water may be present and remove it Keep the pipe in a safe place for future use Filling Loop Connections Baxi Heating UK Ltd 2013 4 0 Clearances A F Safet 5mm Min 450mm 5mm Min EAEE For your Safety This appliance must have been installed in accordance A with the manufacturer s instructions and the regulations 200mm Min in force 300mm Min if 2 Any modification that may interfere with the normal ing 80 125 i i i ung Tp operation of the appliance without express written flueing system tes i es permi
9. ivision of Baxi Heating UK Ltd 3879156 Brooks House Coventry Road Warwick CV34 4LL After Sales Service 0844 871 1525 Technical Enquiries 0844 871 1545 Website www baxi co uk e amp oe PART OF BDR THERMEA Baxi Heating UK Ltd 2013 9 0 Warranty amp Service Standard Warranty Term amp Conditions 5 Years Free Warranty register today To receive your 5 years free warranty please complete the form supplied with he boiler or simply call heateam the service division of Baxi Heating UK Limited on 0844 871 1525 Our promise to you f you experience a fault with your new boiler we aim to provide a safe and high quality repair service supported by our dedicated national network of highly skilled engineers If your installer can t resolve the problem for you we will do everything we can to get an engineer out to you as quickly as possible othing in this warranty will affect your statutory consumer rights What you need to do if you experience a problem with your heating system or the operation of the boiler You should always contact your installer first because the fault may not be related to the boiler If your installer confirms that the fault is within the boiler it self and he she can t repair it our friendly customer service team is on hand to help Simply call our service division heateam on 0844 871 1525 to book an engineer visit or for any general advice that you may need Our contact centre is open Mond
10. ler an error code may be shown on the facia display 2 The codes are either two or three digit preceded by the letter E For example code E133 will be displayed by E1 alternating with 33 E50 is shown as E then 50 3 E20 E28 E50 E125 amp E160 indicate faulty components You should make a note of the displayed error code and contact your installer or service engineer 4 If E110 or E130 is displayed overheat of the primary water or flue system has occurred Turn the selector switch to the reset position and hold for at least 5 seconds If the boiler does not relight or the code is displayed regularly contact your installer or service engineer 5 El 19 is displayed when the primary water pressure is less than 0 5 bar After repressurising the system the boiler should operate Your installer will be able to advise you about the method of repressurising See page 6 for further details 6 E133 indicates that the gas supply has been interrupted ignition has failed or the flame has not been detected Ensure that the gas supply has not been turned off and turn the selector switch to the reset position and hold for at least 5 seconds If the boiler does not relight or the code is displayed regularly contact your installer or service engineer Baxi Heating UK Ltd 2013 6 0 Legislation 6 1 Installation Commissioning Service amp Repair This appliance must be install in accordance with the manufacturer
11. ner On YES Indicator Boiler operating satisfactorily Display Nor Check electricity to the boiler is switched on Is the Central Heating System YES Does the display show an error NO Pressure between and 2 5 a code e g E133 ENO bar No YES If the reading falls below bar bei WSE the PEN Turn the ON OFF Reset described in section 3 1 Selector Switch to Reset ME R If boiler does not Reset Error Code E 19 showing low pressure 4 Baxi Heating UK Ltd 2013 2 0 Troubleshooting Is the Integral Timer ON and YES Is the Room Thermostat YES gt lling for heat gt iffitted set high enough 15 v 20 Ryu Integral timer cy No Turn Room Thermostat to maximum setting typical example shown Ensure timer is set for Central Heating ON see Section 7 0 of these instructions Setting the Timer RN o Oa CONTACT YOUR INSTALLER OR SERVICE ENGINEER If you don t know what you need to do to get the boiler to light or need help with the system and controls contact your installer as soon as possible Baxi Heating UK Ltd 2013 3 0 Repressurising System Central Heating System Pressure The normal operating water pressure is between and 2 5 bar Fig If the pressure exceeds 3 bar the safety pressure valve will operate and a fault is indicated Contact your installer 2 It may be nec
12. s instructions and the regulations in force Read the instructions fully before installing or using the appliance 2 In GB this must be carried out by a competent person as stated in the Gas Safety Installation amp Use Regulations 3 Definition of competence A person who works for a Gas Safe registered company and holding current certificates in the relevant ACS modules is deemed competent 4 IN IE Eire this must be carried out by a competent person as stated in l S 813 Domestic Gas Installations Lifting This product should be lifted and handled by two people Stooping should be avoided and protective equipment worn where necessary Carrying amp lifting equipment should be used as required e g when installing in a loft space All Gas Safe registered engineers carry an ID card with their licence number and a photograph You can check your engineer is registered by telephoning 0800 408 5500 or online at www gassaferegister co uk The boiler meets the requirements of Statutory Instrument The Boiler Efficiency Regulations 1993 No 3083 and is deemed to meet the requirements of Directive 92 42 EEC on he energy efficiency requirements for new hot water boilers fired with liquid or gaseous fuels Type test for purpose of Regulation 5 certified by otified Body 0085 Product Production certified by otified Bodies 0085 For GB IE only Benchmark Commissioning Checklist Pleas
13. ssion from the manufacturer or his agent could e y invalidate the appliance warranty In GB this could also infringe the Gas Safety Installation and Use Regulations 3 Your boiler must not be operated without the casing correctly fitted 4 Do not interfere with any sealed components on this 789mm boiler 5 Take note of any warning labels on your boiler 6 Your boiler should have the following minimum clearances for Safety and Maintenance Figs 4 amp 5 Top 200mm Bottom 50mm y Left side 5mm Fig 4 ay Right Side 5mm pea Front 5mm ln Operation y 450mm For Servicing This is the MINIMUM recommended dimension Greater clearance than this will aid installation and maintenance 7 If your boiler is installed in a compartment do not use it for storage purposes Do not obstruct any purpose provided ventilation openings 8 Flammable materials must not be stored in close proximity to your boiler 9 Avoid skin contact when your boiler is in operation as some surfaces may get hot e g pipework 10 Ensure that the flue terminal outside the house does not become damaged or obstructed particularly by foliage 450mm Min For Servici Sao N It is important that the condensate drain system is Caper not blocked modified or damaged in any way as this would affect the operation of your boiler Your installer should have insulate
14. stantly irrespective of the position of the tappets The heating will be controlled by the main thermostat on the appliance and or any external controls Timed Central position The heating will operate according to the position of the tappets and be controlled as above 0 Off Bottom position No central heating Domestic hot water will operate on demand To set the time of day Turn the timer outer bezel clockwise to align the pointer with the correct time to the nearest 15 minutes ensuring that A M P M is considered Do not at any time attempt to turn the bezel anti clockwise To set the timed heating program Decide which times of the day the central heating is required The heating will operate when the white tappets are set to the outer edge of the bezel To ensure the heating stays OFF set the required tappets inwards towards the centre of the bezel Each tappet represents 5 minutes For example If the heating is not required between 10 AM and A M the four tappets anticlockwise from the 10 A M will be set inwards Fig 8 On Position Off Position Time Pointer Fig 8 10 Baxi Heating UK Ltd 2013 Fig 9 Heating Flow Heating Return and Mains Water Inlet Isolating Valves Baxi Heating UK Ltd 2013 8 0 Emergency Warning If you smell gas Do not operate light switches Do not operate any electrical equipment Do not use a telephone in the hazardous area
15. the central heating mode Domestic Hot Water Indicator The indicator will illuminate when hot water is being a supplied to a tap or shower Burner On Indicator The indicator will illuminate when the burner has fired and is heating your central heating or domestic hot water TERE Boiler Output Temperature In either the central heating or domestic hot water position Display h F the display will illuminate showing the current boiler temperature in degrees centigrade w N Central Heating Temperature Control Turn the knob clockwise to increase or anticlockwise to decrease the temperature N J Range 25 80 C E DN Domestic Hot Water Temperature Control a Turn the knob clockwise to increase or anticlockwise to decrease the temperature Central Heating System Pressure The normal operating water pressure is between and 2 0 bar If the pressure exceeds 3 bar the safety pressure valve will operate and a fault is indicated Contact your Installer Baxi Heating UK Ltd 2013 3 Boiler not working 2 0 Troubleshooting START Make sure the gas supply iS YES Is the ON OFF Reset YES Is the JAJ or light on NO turned ON and check if other _ Select Switch in the and the A Jon gas appliances are operating Heian eg fire cooker M P 0 Domestic Hot wE Central Heating Water Indicator icator eseereseeseseeeseet tt 5 ae R Indicator ee If no gas consult your supplier ls the display lit Bur
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