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Avaya IPTM96-CM601 User's Manual
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1. The remaining parameters define the type of calls that will be recorded and what data will be included in the record See Reference 2 for a full explanation of each field The test configuration used some of the more common fields described below e Use Legacy CDR Formats y Note Specify the use of the Communication Manager 3 x legacy formats in the CDR records produced by the system e Intra switch CDR y Note Allows call records for internal calls involving specific stations Those stations must be specified in the INTRA SWITCH CDR form e Record Outgoing Calls Only n Note Allows incoming trunk calls to appear in the CDR records along with the outgoing trunk calls e Outg Trk Call Splitting y Note Allows a separate call record for any portion of an outgoing call that is transferred or conferenced e Inc Trk Call Splitting n Note Do not allow a separate call record for any portion of an incoming call that is transferred or conferenced change system parameters cdr Page dL Qe IL CDR SYSTEM PARAMETERS Primary Output Forma unformatted Primary Output Endpoint Secondary Output Format Secondary Output Endpoint Use ISDN Layouts n Enable CDR Storage on Disk Use Enhanced Formats n Condition Code T For Redirected Calls Use Legacy CDR Formats Y Remove From Called Number Modified Circuit ID Display m Intra switch CDR Record Outgoing Calls Only n Guce Ine Call Goli tt iacj S
2. Axl AYAYA PBX on IPTM 2 63 My Displays amp Configurations 4 Auto Saved Documents General Nodes to Run On Configuration ida My Custom Display Ej foal IP Telephony Manager PBXNAME suffix The PBX suffix is a recommended convention It is not compulsory Maximum number of PBXs The limit of 10 is imposed as a safety precaution only E 38 YPTM To monitor more than 10 PBXs from a single PROGNOSIS server 4 m Analysts contact Support to discuss the options available B 2 Configurations f APPRESPONSE W AVAILABILITY q oe AVAYA DEFINITY PBX login f AVAYA LEGACY l PROGNOSIS requires a read only or better login for each PBX 24 AVAYA_LSP l Each PBX login requires an Avaya sat lt node name gt entry in the PASSWORDS config Vv AVAYA_PBX DB2 vf DEMS vf DISPMAN ADD PBX AVAYAHQ ip 10 1 10 230 Cece DEFINE CDR AVAYAHQ format unformatted FILEMGR HOSTS ADD PBX SYSB PBX ip 10 1 60 10 IPT_REPORTS DEFINE CDR SYSB PBX format unformatted lt J2EE MON W MOMANAGER W NAT y NETDIAG Close Save As Help NETWORK wf NODEGROUP v NORTEL_PBX v AVAYA_PBX on IPTM For Help press F1 oks Os 4 JC Reviewed Solution amp Interoperability Test Lab Application Notes 20 of 30 SPOC 6 16 2011 2011 Avaya Inc All Rights Reserved IPTM96 CM601 Step Description 4 To configure the ESS and LSP Servers to be monitored exp
3. LSPNAME suffix The LSP suffix is a recommended convention It is not compulsory 5 45 UPTM Ss Analysts Maximum number of LSPs El amp Configurations The limit of 20 is imposed as a safety precaution only vf APPRESPONSE To monitor more than 10 LSPs from a single PROGNOSIS server AVAILABILITY contact Support to discuss the options available AVAYA DEFINITY W AVAYA_LEGACY W AVAYA LSP JV AVAYA_PBX 2 Ispaloyin 1 J B2 PROGNOSIS reguires a read only or better login for each LSP Each LSP login requires an Avaya sat lt node name gt entry in the PASSWORDS config DISPMAN vf EXTRACTOR of FILEMGR HOSTS ADD LSP LSPREMOTE2 ip 10 1 40 10 primary controller AVAYAHQ W PT REPORTS ADD LSP E551 ip 10 1 10 239 primary controller YAVAYAHO J2EE W JV MON vf MOMANAGER of NETWORK of NODEGROUP NORTEL_PBX amp AVAYA_LSP on IPTM oke T g z For Help press F1 JC Reviewed Solution amp Interoperability Test Lab Application Notes 22 of 30 SPOC 6 16 2011 2011 Avaya Inc All Rights Reserved IPTM96 CM601 Step Description 6 To configure the SAT login account and password expand Configurations of the Monitoring Node right click on PASSWORDS and select Properties PROGNOSIS File View Options Tools Help aa E a My Displays amp Configurations Tag Auto Saved Documents fi My Custom Display ce
4. 10004 10005 10006 10007 10008 6 Foreach trunk group for which CDR records are desired verify that CDR reporting is enabled Enter the change trunk group n command where n is the trunk group number to verify that the CDR Reports field is set to y Repeat for all trunk groups to be reported change trunk group 6 Page Lor 21 TRUNK GROUP Group Number 6 Group Type sip CDR Reports Y Group Name SIP Trunk to SM6 COR INe TAC 06 Direction two way Outgoing Display y Dial Access n Night Service Queue Length 0 Service Type ti Auth Code n Member Assignment Method auto Signaling Group 6 Number of Members 20 JC Reviewed Solution amp Interoperability Test Lab Application Notes 18 of 30 SPOC 6 16 2011 O2011 Avaya Inc All Rights Reserved IPTM96 CM601 6 This Configure Integrated Research PROGNOSIS IP Telephony Manager section describes the configuration of PROGNOSIS IP Telephony Manager reguired to interoperate with Communication Manager Step Description l On PROGNOSIS IP Telephony Manager server click Start gt All Programs gt PROGNOSIS IP Telephony Manager gt IP Telephony Manager GUI to start the IP Telephony Manager GUI application Enter a valid Windows user account and password to log in To configure the Communication Manager systems to be monitored expand Configurations of the Monitoring Node right click on AVAYA PBX and select Properties PROGNOSIS File View Options Tool
5. Avaya S8800 Server as ESS 6 0 1 Service Pack 1 01 00 1 510 1 18857 Avaya S8300D Server Avaya Aura Communication Manager 6 0 1 Service Pack 1 01 00 1 510 1 18857 Avaya G450 Media Gateway 31 18 1 MM722AP BRI Media Module MM HW01 FW008 MM712AP DCP MM HW07 FW009 MM714AP Analog MM HW10 FW093 MM717AP DCP MM HW03 FW009 MM710BP DSI MM HW11 FW049 Avaya Aura System Manager 6 1 Service Pack 2 Avaya Aura Session Manager 6 1 Service Pack 2 Avaya 9600 Series IP telephones 9630 9640 9650 9670G 3 1 SP2 H 323 or 2 6 SP4 SIP Avaya 1608 IP telephones 1 300B H 323 Avaya 6221 analog telephones JC SPOC 6 16 2011 Reviewed Solution amp Interoperability Test Lab Application Notes 2011 Avaya Inc All Rights Reserved 5 of 30 IPTM96 CM601 Eguipment Software Avaya digital telephones 1416 SPI 2420 Avaya A175 Desktop Video Device 1 0 Avaya one X Communicator 6 0 SP1 H 323 Avaya 4548GT PWR Ethernet Routing V5 4 0 008 Switch Integrated Research PROGNOSIS IP 9 6 1 Patch 11 Telephony Manager 5 Configure Communication Manager This section describes the steps needed to configure Communication Manager to interoperate with Integrated Research PROGNOSIS IP Telephony Manager This includes creating a login account and a SAT User Profile for PROGNOSIS to access Communication Manager and enabling RTCP and CDR reporting The
6. ag IP Telephony Manager co gf IPT_REPORTS meng J2EE beng JVMON beng MOMANAGER bf NODEGROUP ay NORTEL PBX on PROGNOSIS wo PUBLISH of RTCP_MONITOR bong SCHEDULE vo gf SECURITY See i ar 4 JC Reviewed Solution amp Interoperability Test Lab Application Notes 23 of 30 SPOC 6 16 2011 2011 Avaya Inc All Rights Reserved IPTM96 CM601 Step Description 7 Click the plus button to add a new password entry for each of the configured systems in Steps 3 and 5 The Entry Name must be of the form Avaya SAT lt pbx name gt For the system with the name AVAYAHQ enter Avaya SAT AVAYAHQ for Entry Name uncheck Password Only and enter the login account created in Section 5 3 for Username and Password Repeat to add another three entries for the ESS and LSP Servers and the second system SYSB PBX Click Start to proceed F PROGNOSIS ME File View Options Tools Workspace Window Help CARIE PASSWORDS on IPTM 44 My Displays amp Configurations H Auto Saved Documents iM My Custom Display H 8 IP Telephony Manager General Nodes to Run On Configuration Passwords Entry Name COMMAND PROGNOSIS preersry __ avaya set EXAMPLE PBX Oo Jexample Tea Javaya SATAVAYAHA iptm sadanaaad vf IPT_REPORTS Javaya SAT LSPREMOTE2 iptm maan of J2EE Javaya SAT ESS1 iptm ereen IMON Javaya SAT SYSB PBX iptm maa v MOMANAGER NAT NETDIAG NETWORK v N
7. of their respective owners The information provided in these Application Notes is subject to change without notice The configurations technical data and recommendations provided in these Application Notes are believed to be accurate and dependable but are presented without express or implied warranty Users are responsible for their application of any products specified in these Application Notes Please e mail any questions or comments pertaining to these Application Notes along with the full title name and filename located in the lower right corner directly to the Avaya DevConnect Program at devconnect avaya com JC Reviewed Solution amp Interoperability Test Lab Application Notes 30 of 30 SPOC 6 16 2011 2011 Avaya Inc All Rights Reserved IPTM96 CM601
8. AVAYA Avaya Solution amp Interoperability Test Lab Application Notes for Integrated Research PROGNOSIS IP Telephony Manager 9 6 with Avaya Aura Communication Manager Issue 1 0 Abstract These Application Notes describe the procedures for configuring Integrated Research PROGNOSIS IP Telephony Manager 9 6 to interoperate with Avaya Aura Communication Manager 6 0 1 PROGNOSIS IP Telephony Manager is a performance management solution for multi vendor IP telephony solutions PROGNOSIS IP Telephony Manager provides visibility of Avaya and other vendor s IP Telephony solutions from a single console Targeted at multi site enterprises and managed service providers of IP telephony solutions PROGNOSIS IP Telephony Manager offers a multi customer multi PBX perspective enabling a significant reduction in complexity when managing complex IP telephony environments PROGNOSIS integrates directly to Communication Manager using Secure Shell SSH At the same time it processes Real time Transport Control Protocol RTCP and Call Detail Recording CDR information from Communication Manager Information in these Application Notes has been obtained through DevConnect compliance testing and additional technical discussions Testing was conducted via the DevConnect Program at the Avaya Solution and Interoperability Test Lab JC Reviewed Solution amp Interoperability Test Lab Application Notes 1 of 30 SPOC 6 16 2011 2011 Avaya Inc All Rig
9. INIDIEIO IEINAE H 248 MEDIA GATEWAY Link Loss Delay Timer min 5 Link Loss Delay Timer min 5 Primary Search Time sec 75 Periodic Registration Timer min 20 Short Prefixed Registration Allowed N 2 Enter the change ip network region n command where n is IP network region number to be monitored On Page 2 set RTCP Reporting Enabled to y and Use Default Server Parameters to y Note Only one RTCP MONITOR SERVER can be configured per IP network region change ip network region 1 Page 2 GE 20 IP NETWORK REGION RTCP Reporting Enabled y RTCP MONITOR SERVER PARAMETERS Use Default Server Parameters Y 3 Repeat Step 2 for all IP network regions that are required to be monitored JC Reviewed Solution amp Interoperability Test Lab Application Notes 14 of 30 SPOC 6 16 2011 2011 Avaya Inc All Rights Reserved IPTM96 CM601 5 5 Configure CDR Monitoring To allow PROGNOSIS IP Telephony Manager to monitor the CDR information configure Communication Manager to send CDR information to the IP address of the PROGNOSIS server Step Description 1 Enter the change ip interface procr command to enable the processor ethernet interface on the Avaya Server Set Enable Interface to y This interface will be used by Communication Manager to send out the CDR information change ip interface procr Page Ll ONE 2 IP INTERFACES Type PROCR Target s
10. Login Tea 4 Add Group D Remove Group Select Group Tas z Submit Help 2001 2010 Avaya Inc All Rights Reserved JC Reviewed SPOC 6 16 2011 12 of 30 IPTM96 CM601 Solution amp Interoperability Test Lab Application Notes 2011 Avaya Inc All Rights Reserved Step Description 2 For the field Login name enter a login to be used by PROGNOSIS In this configuration the login iptm is created Configure the other parameters for the login as follows e Primary group Select users Limits the permissions of the login e Additional groups profile prof21 Select the login group created in Section 5 2 Step 4 e Select type of authentication Select Password Uses a password for authentication Enter password or key Re enter password or key Define the password e Force password key change on next login Select No Click Submit to continue This completes the configuration of the login r Al Administrator Accounts Add Login SAT Access Only Windows Internet Explorer bal esa G KJ le https 101 10 230 cgi bin cm secAdminAccnt w_admir K Certificate Error 7 X IS Google sG py sip Favorites AVA A Avaya Aura Communication Manager CM System Management Interface SMI Help Off Administration Upgrade Duplicate Server cmdupsvr2 10 1 10 232 Administration Server Maintenance This Server cmdupsvri aa Sar Administrator Accounts Add L
11. Miscellaneous File Synchronization 4 2001 2010 Avaya Inc All Rights Reserved JC Reviewed Solution amp Interoperability Test Lab Application Notes 13 of 30 SPOC 6 16 2011 2011 Avaya Inc All Rights Reserved IPTM96 CM601 5 4 Configure RTCP Monitoring To allow PROGNOSIS IP Telephony Manager to monitor the guality of IP calls configure Communication Manager to send RTCP reporting to the IP address of the PROGNOSIS server This is done through the SAT interface Step Description 1 Enter the change system parameters ip options command In the RTCP MONITOR SERVER section set Server IPV4 Address to the IP address of the PROGNOSIS IP Telephony Manager server Set IPV4 Server Port to 5005 and RTCP Report Period secs to 5 change system parameters ip options Page Ll Of 3 IP OPTIONS SYSTEM PARAMETERS IP MEDIA PACKET PERFORMANCE THRESHOLDS Roundtrip Propagation Delay ms High 800 Low 400 Packet Loss High 40 Low 15 Ping Test Interval sec 20 Number of Pings Per asurement Interval 10 Enable Voice Network Stats n RTCP MONITOR SERVER Server IPV4 Address 10 1 10 124 RTCP Report Period secs 5 IPV4 Server Port 5005 Server IPV6 Address IPV6 Server Port 5005 AUTOMATIC TRACE ROUTE ON Link Failure y al 26 IEE I S
12. ODEGROUP NORTEL_PBX vf PASSWORDS PROGNOSIS wf PUBLISH RTCP_MONITOR vf SCHEDULE f SECURITY y SNMPTRAPS vf SYSMON WA E Databases Thresholds H Entire Network amp D Al Clusters tose seas Heo H gg All Telephoi ems of at man Prona PASSWORDS on IPTM eE Man For Help press F1 oke f PII JC Reviewed Solution amp Interoperability Test Lab Application Notes 24 of 30 SPOC 6 16 2011 O2011 Avaya Inc All Rights Reserved IPTM96 CM601 7 Verification Steps This section provides the tests that can be performed to verify proper configuration of Communication Manager and Integrated Research PROGNOSIS IP Telephony Manager 7 1 Verify Communication Manager Verify that PROGNOSIS IP Telephony Manager has established three concurrent SSH connections to the SAT by using the status logins command status logins COMMUNICATION MANAGER LOGIN INFORMATION Login Profile User s Address Active Command Session iptm 21 list measurements summary 1 10 1 10 124 iptm 21 list registered ip stations 3 10 1 10 124 iptm 21 stat trunk 10 4 10 1 10 124 dadmin 2 stat logins 5 LOL 10 99 Using the status cdr link command verify that the Link State of the primary CDR link configured in Section 5 5 shows up starus Colk Limiz CDR LINK STATUS Primary Secondary Link State up CDR not administered Date amp Time 2011 04 14 17 16 20 0000 00 00 00 00 00 For
13. Upgrade Step SAT Access Only Manage Updates IPSI Firmware Upgrades Web Access Only IPSI Version Download IPSI Firmware Download Status Activate IPSI Upgrade Modem Access Only CDR Access Only Activation Status Business Partner Login dadmin Data Backup Restore Backup Now 5 Business Partner Craft Login Backup History Schedule Backup Backup Logs Custom Login View Restore Data Change Login Select Login Restore History r Security Remove Login Select Login Administrator Accounts f i Select Login Login Account Policy 2 Lock Unlock Login o nna Change Password add Group Login Reports 5 Server Access Remove Group prof20 Syslog Server Authentication File Help Help 2001 2010 Avaya Inc All Rights Reserved JC Reviewed Solution amp Interoperability Test Lab Application Notes 10 of 30 SPOC 6 16 2011 2011 Avaya Inc All Rights Reserved IPTM96 CM601 Step Description 4 Select Add a new access profile group and select prof21 from the drop down box to correspond to the user profile created in Section 5 1 Step 1 Click Submit This completes the creation of the login group r E Administrator Accounts Add Group Windows Internet Explorer S GO sig Favorites Administrator Accounts Add Group AVAYA Help Avaya Aura Communication Manager CM System Management Interface SMI r
14. ade Duplicate Server cmdupsvr2 10 1 10 232 Administration Server Maintenance Manage Updates Administrator Accounts Add Group IPSI Firmware Upgrades IPSI Version gt This page allovs you to add a new access profile or non access profile Linux group An access Download IPSI Firmware profile group is used to control permissions within applications such as the SAT and the web interface Web Access Mask This Server cmdupsvri Download Status Activate IPSI Upgrade Activation Status Select Action Data Backup Restore Backup Now Backup History E Schedule Backup D Add a new non access profile group Backup Logs View Restore Data Add a new access profile group prof21 m Group Name Restore History Group Number 500 to 60000 Security Administrator Accounts Login Account Policy Submit Cancel Help 1 Change Password X 2001 2010 Avaya Inc All Rights Reserved JC Reviewed Solution amp Interoperability Test Lab Application Notes 11 of30 SPOC 6 16 2011 2011 Avaya Inc All Rights Reserved IPTM96 CM601 5 3 Configure Login Create a login account for PROGNOSIS to access the Communication Manager SAT Step Description 1 From the navigation panel on the left side click Administrator Accounts Select Add Login and SAT Access Only to create a new login account with SAT access privileges only Click Submit Bi Administrator A
15. ager initiates the CDR link e Remote Node iptm Note The Remote Node is set to the node name previously defined in Step 1 e Remote Port 50000 Note The Remote Port may be set to a value between 5000 and 64500 inclusive 50000 is the default port number used by PROGNOSIS and the PROGNOSIS server uses the same port number for all Avaya Servers sending CDR information to it change ip services Page L GE 3 IP SERVICES Service Enabled Local Local Remote Remote Type Node OIE Node OIE CDR1 procr 0 iptm 50000 On Page 3 of the IP SERVICES form disable the Reliable Session Protocol RSP for the CDR link by setting the Reliable Protocol field to n change ip services Page 3 GE 3 SESSION LAYER TIMERS Servic Reliabl Packet Resp Session Connect SPDU Connectivity Type Erorcocol Timer Message Cntr Cm Timer CORI n 30 3 3 60 JC Reviewed Solution amp Interoperability Test Lab Application Notes 16 of 30 SPOC 6 16 2011 O2011 Avaya Inc All Rights Reserved IPTM96 CM601 Step Description 4 Enter the change system parameters cdr command to set the parameters for the type of calls to track and the format of the CDR data The following settings were used during the compliance test e CDR Date Format month day e Primary Output Format unformatted Note This value is used to configure PROGNOSIS in Section 5 Step 3 e Primary Output Endpoint CDR1
16. an Avaya G450 Media Gateway Both systems have Avaya IP H 323 and SIP digital and analog telephones and Avaya one X Communicator users configured for making and receiving calls IP Trunks connect the two systems together to allow calls between them Avaya Aura System Manager and Avaya Aura Session Manager provided SIP support to the Avaya SIP telephones and Avaya A175 Desktop Video Device Integrated Research PROGNOSIS IP Telephony Manager was installed on a server running Microsoft Windows Server 2003 with Service Pack 2 Both the Monitoring Node and GUI software are installed on this server The Avaya 4548GT PWR Ethernet Routing Switch provides Ethernet connectivity to the servers media gateways and IP telephones System A 5 231 p 232 pi Avaya Digital and Analog Telephones amp Acti s gt H Avaya S8800 Servers running Avaya Aura Communication Manager server IP 10 1 10 230 Integrated Research Avaya one X PROGNOSIS Communicator IP Telephony Manager Avaya G650 Media Gateways 55 Bj n 7 fl Boh eii Avaya Aura System Manager Avaya IP Telephones Avaya Aura Session Manager 1 323 and SIP y 3 T 7 IP Trunks 124 10 1 10 0 24 Avaya 8800 Server as ESS 10 1 10 239 Avaya A175 Desktop Video Device 277377729777 7777777777772 Avaya 4548GT PWR Ethernet Routing Switch System A System A System B Avaya Digital and Avaya IP Remote Office 1 Analog Tel
17. and Configurations of the Monitoring Node right click on AVAYA LSP and select Properties PROGNOSIS File View Options Tools Help aa E A My Displays amp Configurations EC Auto Saved Documents fi My Custom Display H I IP Telephony Manager E 38 PTM i Sm Analysts Be Configurations Do be APPRESPONSE iseng AVAILABILITY cof AVAYA_DEFINITY box AVAYA DB2 beng DBMS e DISPMAN of EXTRACTOR conf FILEMGR Poo ef HOSTS LoL be IPT_REPORTS Mi Pe a n 4 JC Reviewed Solution amp Interoperability Test Lab Application Notes 21 of 30 SPOC 6 16 2011 2011 Avaya Inc All Rights Reserved IPTM96 CM601 Step Description 5 In the Configuration tab add an entry for each ESS or LSP Servers to be monitored The template to add the server is provided in the PROGNOSIS GUI application In this test configuration the following entries are added for the ESS and LSP Servers with the names LSPREMOTE2 and ESSI and with the IP addresses of 10 1 40 10 and 10 1 10 239 respectively both belonging to the AVAYAHQ Communication Manager system ADD LSP LSPREMOTE2 ip 10 1 40 10 primary controller AVAYAHQ ADD LSP ESS1 ip 10 1 10 239 primary controller AVAYAHQ Click Start to proceed PROGNOSIS lolx File Yiew Options Tools Workspace Window Help CHAGGA S 63 My Displays amp Configurations H Auto Saved Documents ida My Custom Display 2 IP Telephony Manager
18. being configured and log in using appropriate credentials gE cmdupsvrl Windows Internet Explorer QO EM 5 3 ceniticate G XI 28 Google sc py Favorites cmdupsvrl AVA A Avaya Aura Communication Manager CM System Management Interface SMI This Server cmdupsvri 2001 2010 Avaya Inc All Rights Reserved JC Reviewed Solution amp Interoperability Test Lab Application Notes 8 of 30 SPOC 6 16 2011 2011 Avaya Inc All Rights Reserved IPTM96 CM601 2 Step Description Click Administration Server Maintenance This will open up the Server Administration Interface that will allow the user to complete the configuration process ie cmdupsvri Windows Internet Explorer Wo le https 10110230 cgi bin common legal W Certificate Error iy Favorites cmdupsvel Duplicate Serve Native Configuration Manager Server Maintenance System Management Interface 2001 2010 Avaya Inc All Rights Reserved Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Third party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agree
19. ccounts Windows Internet Explorer ie SN illic a 5 lele a p OO sly Favorites AVAYA Shutdown Server Server Date Time Software Version Server Configuration Server Role Network Configuration Duplication Parameters Static Routes Display Configuration Server Upgrades Pre Update Upgrade Step Manage Updates IPSI Firmware Upgrades IPSI Version Download IPSI Firmware Download Status Activate IPSI Upgrade Activation Status Data Backup Restore Backup Now Backup History Schedule Backup Backup Logs View Restore Data Restore History Security Administrator Accounts Login Account Policy Change Password Login Reports Server Access Syslog Server Authentication File Firewall Install Root Certificate Administration Server Maintenance Avaya Aura Communication Manager CM System Management Interface SMI Administratior pgrade Duplicate Server cmdupsvr2 10 1 10 232 This Server cmdupsvri Administrator Accounts 1 The Administrator Accounts web pages allow you to add delete or change administrator logins and Linux groups Select Action Add Login E Privileged Administrator D Unprivileged Administrator AT Access Only J Web Access Only Modem Access Only CDR Access Only Business Partner Login dadmin Business Partner Craft Login D Custom Login D Change Login Select Login Il J Remove Login Select Login Isl Lock Unlock Login Select
20. d in these Application Notes PROGNOSIS IP Telephony Manager established SSH connections to the SAT to view the configurations of Communication Manager and to monitor for failures PROGNOSIS IP Telephony Manager also processed the RTCP information to monitor the quality of IP calls and collected CDR information from the Communication Manager During compliance testing all test cases were completed successfully JC Reviewed Solution amp Interoperability Test Lab Application Notes 28 of 30 SPOC 6 16 2011 2011 Avaya Inc All Rights Reserved IPTM96 CM601 9 Additional References 1 Avaya Aura Communication Manager Feature Description and Implementation Release 6 0 Issue 8 0 June 2010 Document Number 555 245 205 2 Administering Avaya Aura Communication Manager June 2010 Release 6 0 Issue 6 0 Document Number 03 300509 The following PROGNOSIS documents are provided by Integrated Research 3 PROGNOSIS IP Telephony Manager 9 6 Installation and Configuration Guide September 2010 4 PROGNOSIS IP Telephony Manager 9 6 User Guide Online Help JC Reviewed Solution amp Interoperability Test Lab Application Notes 29 of 30 SPOC 6 16 2011 2011 Avaya Inc All Rights Reserved IPTM96 CM601 2011 Avaya Inc All Rights Reserved Avaya and the Avaya Logo are trademarks of Avaya Inc All trademarks identified by and TM are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property
21. eo Device and Avaya one X Communicator users The types of calls made included intra switch calls inbound outbound inter switch IP trunk calls transferred calls and conference calls For serviceability testing reboots were applied to the PROGNOSIS IP Telephony Manager Server and Avaya Servers to simulate system unavailability Interchanging of the Avaya S8800 Servers and failover to ESS and LSP were also performed during testing 2 2 Test Results All test cases passed successfully 2 3 Support For technical support on Integrated Research PROGNOSIS IP Telephony Manager contact the Integrated Research Support Team at e Hotline 61 2 9921 1524 e Email support prognosis com JC Reviewed Solution amp Interoperability Test Lab Application Notes 3 of 30 SPOC 6 16 2011 2011 Avaya Inc All Rights Reserved IPTM96 CM601 3 Reference Configuration Figure 1 illustrates the test configuration used to verify Integrated Research PROGNOSIS IP Telephony Manager interoperability with Communication Manager It consists of a Communication Manager system running on a pair of Avaya S8800 Servers with two Avaya G650 Media Gateways an Avaya G430 Media Gateway with Avaya S8300D Server as a Local Survivability Processor LSP and an Avaya G250 BRI Media Gateway An Enterprise Survivable Server ESS running on Avaya S8800 Server was also configured for failover testing A second Communication Manager system runs on an Avaya S8300D Server with
22. ephones Remote Office 2 Telephone aad Avaya Digital e Avaya IP Telephone Avaya Analog and Analog 50 Telephones Aa Telephone D Avaya S8300D LSP with G430 Media Gateway and EM200 Expansion Module 10 1 40 10 Avaya IP Telephone JC Reviewed SPOC 6 16 2011 Avaya G250 Media Gateway 10 1 20 11 Figure 1 Test Configuration Solution amp Interoperability Test Lab Application Notes 2011 Avaya Inc All Rights Reserved Avaya 8300D Server with G450 Media Gateway 10 1 60 10 4 of 30 IPTM96 CM601 4 Eguipment and Software Validated The following eguipment and software were used for the sample configuration provided Eguipment Software Avaya S8800 Servers Avaya Aura Communication Manager 6 0 1 Service Pack 1 01 00 1 510 1 18857 Avaya G650 Media Gateways TN2312BP IP Server Interface HW07 FW053 and HW15 FW054 TN799DP C LAN Interface HW01 FW039 and HWO1 FW040 TN2302AP IP Media Processor HW20 FW121 and HW20 FW117 TN2602AP IP Media Processor HW02 FW058 and HW02 FW041 TN2214CP Digital Line HW08 FW015 TN793CP Analog Line HW09 FW010 TN2464BP DSI Interface HW05 FW024 TN2464CP DSI Interface HW02 FW024 Avaya G250 BRI Media Gateway 30 18 1 Avaya G430 Media Gateway 31 18 1 MM712AP DCP MM HW04 FW009 MM714AP Analog MM HW04 FW073 MM711AP Analog MM HW31 FW093 MM710AP DSI MM HW05 FW021 Avaya S8300D Server as LSP 6 0 1 Service Pack 1 01 00 1 510 1 18857
23. hts Reserved IPTM96 CM601 1 Introduction These Application Notes describe the compliance tested configuration used to validate Integrated Research PROGNOSIS IP Telephony Manager with Avaya Aura Communication Manager The PROGNOSIS IP Telephony Manager is based on the PROGNOSIS product family architecture for the scalable monitoring of business critical systems The PROGNOSIS product consists of e One or more PROGNOSIS Monitoring Nodes Server Nodes These are servers used by the PROGNOSIS product to collect relay and store information collected from Communication Manager e The PROGNOSIS GUI is a Microsoft Windows client program which is used to connect to a PROGNOSIS Monitoring Node and display the information collected by the Monitoring Node The PROGNOSIS GUI may either be installed on a Monitoring Node or on a separate computer The PROGNOSIS IP Telephony Manager product uses three methods to monitor a Communication Manager system e System Access Terminal SAT The PROGNOSIS IP Telephony Manager uses a pool of SSH connections to the SAT using the IP address of the Avaya Server By default the solution establishes three concurrent SAT connections to the Communication Manager system and uses the connections to execute SAT commands e Real Time Transport Control Protocol RTCP Collection The PROGNOSIS IP Telephony Manager collects RTCP information sent by the Avaya IP Media Processor MEDPRO boards media gateways IP Tele
24. ights Reserved IPTM96 CM601 Step Description 3 Make a call between two Avaya IP telephones that belong to an IP Network Region that has been configured to send RTCP information to the PROGNOSIS server Verify that the Voice Streams section shows two active voice streams reflecting the quality of the call PROGNOSIS File Edit Yiew ControlBar Options Tools Workspace Window Ga 8O e x 488 B AY Monitor PBXs Avaya Systems LSP by Customer by Site Voice Network Minor CPU Trunk Grps Cha 8 7 16 of 81 731 of 166 My Displays amp Configurations H Auto Saved Documents ida My Custom Display 3 80 IP Telephony Manager 95 YPTM El Sa Analysts Ei E Configurations APPRESPONSE AVAILABILITY AVAYA DEFINITY AVAYA_LEGACY AVAYA LSP AVAYA_PBX vf DB2 DBMS wf DISPMAN EXTRACTOR yf FILEMGR HOSTS PT REPORTS of J2EE J MON v MOMANAGER NAT NETDIAG of NETWORK vf NODEGROUP Voice Streams E isvse PBX 17 36 00 17 37 00 17 38 00 17 39 00 Entire Network waves harana KL Network JAVCLOSLWS 3 Thu Apr 21st 2011 17 39 50 iy IPT Welcome kb AV Monitor PBXs ore CE z For Help press F1 8 Conclusion These Application Notes describe the procedures for configuring the Integrated Research PROGNOSIS IP Telephony Manager to interoperate with Avaya Aura Communication Manager In the configuration describe
25. m Display H 8 IP Telephony Manager YAVAYAHO Avaya CM PBX Yes FEUER 7 16of81 0of0 SYSB PBX Avaya CM PBX Ye Ma h 9 Dofo 0of0 NODEGROUP ga IPT Welcome For Help press F1 JC Reviewed Solution amp Interoperability Test Lab Application Notes 26 of 30 SPOC 6 16 2011 O2011 Avaya Inc All Rights Reserved IPTM96 CM601 Step Description 2 In the Avaya Systems page verify that the SAT field for each configured Communication Manager shows 3 connections File Edit Yiew ControlBar Options Tools Workspace Window Help CEOLE ala E My Displays amp Configurations ida My Custom Display Ava a S stems 2 IP Telephony Manager by PBX by LSP by Customer by Site Voice Network SAT Major Minor CPU Trunk Grps Cha VAVAYAHQ 8 2 16 of 81 SYSB PBX 2 31 of 166 98 PTM E oa Analysts BE Configurations J APPRESPONSE AVAILABILITY AVAYA_DEFINITY AVAYA_LEGACY f AVAYA_LSP Vv AVAYA_PBX Voice Streams EXTRACTOR yf FILEMGR y HOSTS W IPT_REPORTS f J2EE J MON wv MOMANAGER vv NAT vf NETDIAG vf NETWORK wf NODEGROUP Entire Network JAVCLOSLWS 1 Thu Apr 21st 2011 17 28 30 ik IPT Welcome Jika AV Monitor PBXs pke B g Zz For Help press F1 JC Reviewed Solution amp Interoperability Test Lab Application Notes 27 of 30 SPOC 6 16 2011 O2011 Avaya Inc All R
26. ments Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them are available on Avaya s web site at http support avaya com ThirdPartvLicense Trademarks 2001 2010 Avaya Inc All Rights Reserved Avaya Aura Communication Manager CM System Management Interface SMI Administration cmdupsvr2 10 1 10 232 This Server cmdupsvri JC Reviewed SPOC 6 16 2011 2011 Avaya Inc All Rights Reserved 9 of 30 Solution amp Interoperability Test Lab Application Notes IPTM96 CM601 Step Description 3 From the navigation panel on the left side click Administrator Accounts under Security Select Add Group and click Submit Administrator Accounts Windows Internet Explorer lelak Go gt i Favorites Administrator Accounts AVA A Avaya Aura Communication Manager CM System Management Interface SMI Help Log Off Administratior Jpgrade Duplicate Server cmdupsvr2 10 1 10 232 Administration Server Maintenance This Server cmdupsvri Server Configuration a Select Action a Server Role Network Configuration Add Login Duplication Parameters Static Routes Display Configuration Server Upgrades J Privileged Administrator Unprivileged Administrator Pre Update
27. ocket load 19660 Enable Interface Y Allow H 323 Endpoints y Allow H 248 Gateways y Network Region 1 Gatekeeper Priority 5 IPV4 PARAMETERS Node Name procr TP Acdensesss 10 1 10 231 Subnet Mask 24 2 Enter the change node names ip command to add a new node name for the PROGNOSIS server In this configuration the name iptm is added with the IP address specified as 10 1 10 124 Note also the node name procr which is automatically added change node names ip Page Ino 2 IP NODE NAMES Name IP Address CLAN 01a02 LOL 50 21 CLAN 01a03 10 1 50 522 CLAN 02a02 LO 1510 2 DefaultRouter LOL 50 1 MEDPRO 01a07 10 1 50 3 EDPRO 01a08 10 ip SO 32 EDPRO 01a09 LO 50 33 MEDPRO 02a13 101 10 31 MEDPRO 02a14 10 10 32 VAL Olall 10 1 50 AL cm6ess 10 Lo 10 239 default Wo 000 iptm 10 1 10 124 rocr 10 1 10 230 PLOCHO I router10 LOLs 9 1 JC Reviewed Solution amp Interoperability Test Lab Application Notes 15 of 30 SPOC 6 16 2011 O2011 Avaya Inc All Rights Reserved IPTM96 CM601 Step Description 3 Enter the change ip services command to define the CDR link To define a primary CDR link the following information should be provided e Service Type CDRI Note If needed a secondary link can be defined by setting Service Type to CDR2 e Local Node procr Note Communication Manager will use the processor ethernet interface to send out the CDR e Local Port 0 Note The Local Port is set to 0 because Communication Man
28. ogin SAT Access Only a Server Date Time Software Version This page allovs you to create a login that is intended to have access only to the Communication Manager System Server Configuration Administration Terminal SAT interface Server Role Network Configuration Duplication Parameters Static Routes Display Configuration Login name iptm Primary group Bina Server Upgrades users Pre Update Upgrade Step Manage Updates Additional groups prof21 Tel A IPSI Firmware Upgrades profile NON AS Assis Peer era profile that has no web access if you want a login with SAT Download IPSI Firmware uccass only Download Status Activate IPSI Upgrade Linux shell Activation Status A Data Backup Restore This shell setting does Backup Now NOT disable the go shell Backup History SAT command for this user Schedule Backup Backup Logs View Restore Data Restore History Security Administrator Accounts Home directory Lock this account Date after which account Login Account Policy is disabled blank to Change Password ignore YYYY MM DD Login Reports Server Access Select Re oh authentication pyalcd an D ASG enter key Authentication File Firewall password D ase Auto generate key Install Root Certificate Enter password or key Trusted Certificates Server Application Certificates Re enter password or Certificate Alarms key Shang Ea Se Force password key D ves change on next login Web Access Mask no
29. phones and IP Softphones e Call Detail Recording CDR Collection The PROGNOSIS IP Telephony Manager collects CDR information sent by Communication Manager 2 General Test Approach and Test Results The general test approach was to use PROGNOSIS GUI to display the configurations of the Communication Manager systems and verify against what is displayed on the SAT interface The SAT interface is accessed by using either telnet or Secure Shell SSH to the Avaya S8800 and S8300D Servers Calls were placed between various Avaya endpoints and PROGNOSIS GUI was used to display the RTCP and CDR information collected JC Reviewed Solution amp Interoperability Test Lab Application Notes 2 of 30 SPOC 6 16 2011 2011 Avaya Inc All Rights Reserved IPTM96 CM601 2 1 Interoperability Compliance Testing For feature testing PROGNOSIS GUI was used to view the configurations of Communication Manager such as port networks cabinets media gateways ESS LSP trunk groups route patterns CLAN MEDPRO and DSI boards IP network regions stations processor occupancy alarm and error information During testing a call generator was used to load the Communication Manager systems by placing incoming calls through two E1 ISDN PRI trunks to the system in Site A and terminating the calls as IP stations on the system in Site B For the collection of RTCP and CDR information the endpoints included Avaya IP digital and analog telephones Avaya A175 Desktop Vid
30. pplication Notes 6 of 30 SPOC 6 16 2011 2011 Avaya Inc All Rights Reserved IPTM96 CM601 Step Description 2 On Pages 2 to 41 of the USER PROFILE forms set the permissions of all objects to rm read and maintenance This can be accomplished by typing rm into the field Set All Permissions To Submit the form to create the user profile add user profile 21 Page 2 ar Ail USER PROFILE 21 Set Permissions For Category TO Set All Permissions To Im no access r list display status w add change removetr m maintenanc Name Cat Perm aar analysis J rm aan CGLE COMVEESLOM VJ rm aar route chosen J rm abbreviated dialing 7103 buttons C rm abbreviated dialing enhanced C rm abbreviated dialing group C rm abbreviated dialing personal C rm abbreviated dialing system C rm aca parameters P rm access endpoints P rm adjunct names A rm administered connections C rm aesvcs cti link A rm aesvcs interface A rm JC Reviewed Solution amp Interoperability Test Lab Application Notes 7 of 30 SPOC 6 16 2011 2011 Avaya Inc All Rights Reserved IPTM96 CM601 5 2 Configure Login Group Create an Access Profile Group to correspond to the SAT User Profile created in Section 5 1 Step Description 1 Using a web browser enter https lt IP address of Avaya Server to connect to the Avaya Server
31. s Help lal z fad My Displays amp Configurations Auto Saved Documents jd My Custom Display J IP Telephony Manager E 38 YPTM E Sa Analysts fp Configurations conf APPRESPONSE cof AVAILABILITY AVAYA_DEFINITY boon AVAYA_LEGACY bong AVAYA_LSP conf DISPMAN box EXTRACTOR sex FILEMGR f HOSTS co gf IPT_REPORTS Logon Sts ae oke T g Z JC Reviewed Solution amp Interoperability Test Lab Application Notes 19 of 30 SPOC 6 16 2011 O2011 Avaya Inc All Rights Reserved IPTM96 CM601 Step Description 3 In the Configuration tab add an entry for each Communication Manager system to be managed The template to add a system is provided in the PROGNOSIS GUI application In this test configuration the following entries are added for the two Communication Manager systems with the names AVAYAHQ and SYSB PBX and with the IP addresses of the Avaya Servers 10 1 10 230 and 10 1 60 10 respectively The PROGNOSIS Monitoring Node will use SSH to connect to port 5022 of the Avaya Servers ADD PBX AVAYAHQ ip 10 1 10 230 ADD PBX SYSB PBX ip 10 1 60 10 Define the CDR format to match the settings configured on Communication Manager in Section 5 5 Step 2 and 3 respectively DEFINE CDR AVAYAHQ format unformatted DEFINE CDR SYSB PBX format unformatted Click Start to proceed File view Options Tools Workspace Window Help CEH
32. steps are repeated for each Communication Manager system ESS and LSP Servers 5 1 Configure SAT User Profile A SAT User Profile specifies which SAT screens may be accessed by the user assigned the profile and the type of access to each screen As PROGNOSIS IP Telephony Manager does not modify any system configuration create a SAT User Profile with limited permissions to assign to the PROGNOSIS login account Step Description 1 Enter the add user profile n command where n is the next unused profile number Enter a descriptive name for User Profile Name and enable all categories by setting the Enbl field to y In this configuration the user profile 21 is created add user profile 21 Page Log Al USERTEROETKER2A User Profile Name IPTM This Profile is Disabled n Shell Access n Facility Test Call Notification n Acknowledgement Reguired n Grant Un owned Permissions n Extended Profile n Name Cat Enbl Name Car Imo Adjuncts A y Routing and Dial Plan J y Call Center B y Security K y ncacuses IC yi Serversi IL yi Hardware D y Stations M y Hospitality E yi System Parameters N yi IP F y Translations O y Maintenance G y Trunking P y Measurements and Performance H y Usage Q y Remote ee yi Wis SremACeSccm nr yi JC Reviewed Solution amp Interoperability Test Lab A
33. uppress CDR for Ineffective Call Attempts y Outg Attd Call Record Disconnect Information in Place of FRL n Interworking Feat flag Force Entry of Acct Code for Calls Marked on Toll Analysis Form n Calls to Hunt Group Record member ext Record Called Vector Directory Number Instead of Group or Member n Record Agent ID on Incoming n Record Agent ID on Outgoing y Hine Wiele CeuLil Sjollaiwiesioeyy iol Record Non Call Assoc TSC n Call Record Handling Option warning RecomeNcCaNIEAss oem Cam Digits to Record for Outgoing Calls dialed Peyaey 5 IDateplies 00 ica 0 CDR Account Code Length 15 Node Number Local PBX ID 1 CDR Date Format month day 5 KRAKI 5 5 JC Reviewed Solution amp Interoperability Test Lab Application Notes 17 of 30 SPOC 6 16 2011 O2011 Avaya Inc All Rights Reserved IPTM96 CM601 Step Description 5 If the Intra switch CDR field is set to y on Page 1 of the CDR SYSTEM PARAMETERS form then enter the change intra switch cdr command to define the extensions that will be subjected to call detail recording In the Assigned Members field enter the specific extensions whose usage will be tracked with the CDR records change intra switch cdr Page L oz 3 INTRA SWITCH CDR Assigned Members 8 GE 50010 administered Extension Extension Extension Extension 10001 10002 10003
34. ward Seg No 0 0 Backward Seg No 0 0 CDR Buffer Full ORO 0 00 Reason Code OK JC Reviewed Solution amp Interoperability Test Lab Application Notes 25 of 30 SPOC 6 16 2011 2011 Avaya Inc All Rights Reserved IPTM96 CM601 7 2 Verify Integrated Research PROGNOSIS IP Telephony Manager The following steps are done using the PROGNOSIS GUI Step Description 1 After logging into PROGNOSIS GUI click on the Home button on the toolbar to display the Welcome screen In the Monitor section click Avaya CM gt Monitor PBXs to display the list of Communication Manager Servers configured in Section 6 PROGNOSIS OF x File Edit View ControlBar Options Tools Workspace Window Help alala Bone FFT welcome xi Welcome To PROGNOSIS IP Telephony Manager Connected to IPTM All PROGNOSIS Nodes catel Luce Manaa M Licenses Used 38 E Critical Alerts 0 Manage E Licenses Alloc 4250 E Error Alerts 0 Avaya Monitor FBAS Manage Cisco CME Monitor Routers Manage Cisco UCM 3 3 amp 4 Monitor Clusters Manage Cisco UCM 5 Monitor Clusters a nd Sae Cisco Unity Connections Monitor Clusters Ej I Configurations APPRESPONSE v AVAILABILITY vf AVAYA_DEFINITY W AVAYA_LEGACY v AVAYA_LSP W AVAYA_PBX vf DB2 y DEMS of DISPMAN EXTRACTOR yf FILEMGR HOSTS IPT_REPORTS f J2EE JVMON v MOMANAGER E A My Displays amp Configurations H Auto Saved Documents jad My Custo
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