IDEXX VetConnect and VetConnect PLUS Online Services User Guide
Contents
1. SSIS S88 8 prevention plan SNAP 4DX PLUS SUMMARY Learn more about Client Friendly Summaries 1 year Preview PDF 3 Click Preview PDF to review before sharing 4 When ready Ci Email the report ri Print or save the report as a PDF file Recommended follow up Good news We have screened Buffy s blood for common conditions and your pet s organ systems appear to be functioning normally This preventive care testing is very important for us to spot potential health issues before Buffy shows symptoms and to obtain a baseline of blood values while your pet is healthy Also Buffy is free of diseases transmitted by mosquitoes and ticks Keep up the good work with regular tick checks and by following your pet s 76 characters left 12 3 5 Requesting additional tests or consultations You can request additional tests for a specimen already at the reference laboratory you can also request a consultation with an IDEXX board certified internal medicine consultant To request additional tests or consultations 1 Open a test result in VetConnect PLUS 2 Click m at the top of the page to display the Request box Click a to order tests or click to request a consultation Provide the requested information and click Submit Request Request A J Request A J From Dr Wilkinson x Edit Request additional test s to be performed on this specimen Select test Best time fo2. IDEXX VetConnect and VetConnect PLUS Online Services A V Wf lD LABORATORIES Proprietary Rights Notice Information in this document is subject to change without notice Companies names and data used in examples are fictitious unless otherwise noted No part of this document may be reproduced or transmitted in any form or by any means electronic mechanical or otherwise for any purpose without the express written permission of IDEXX Laboratories IDEXX Laboratories may have patents or pending patent applications trademarks copyrights or other intellectual or industrial property rights covering this document or subject matter in this document The furnishing of this document does not give a license to these property rights except as expressly provided in any written license agreement from IDEXX Laboratories 2013 IDEXX Laboratories Inc All rights reserved e 101621 02 SNAP VetConnect and vetconnect com are trademarks or registered trademarks of IDEXX Laboratories Inc or its affiliates in the United States and or other countries Windows and Internet Explorer are registered trademarks of Microsoft Corporation in the United States and other countries Chrome is a trademark of Google Inc Firefox is a registered trademark of the Mozilla Foundation Safari is a trademark of Apple Inc registered in the U S and other countries All other product and company names and logos are trademarks of their respective holders The IDEXX Privac
3. Reference New Shared Patient PATIENT CLIENT SPECIES BREED GENDER YR OF BIRTH Pf ZOE MARTIN Canine SHEPHERD Female 2002 AUSTR Shared by Shared by Dr Andrews Deporre Veterinary Hospital 111 222 3333 Notes Would like your opinion Dr Smith No patients in your practice are a close match to ZOE MARTIN Create as a new patient in my practice The page contains information about Zoe and lists any records at Practice B that might be a match In this case there were no matches Practice B clicks Accept Now Zoe s VetConnect PLUS records are visible to both practices in VetConnect PLUS The link icon next to Zoe s name indicates that the data is shared Clicking the link icon displays the name of the sharing practice and an option to stop sharing A IDEXX VetConnect PLUS Home Lab Services Telemedicine Reference oaktesti v radii HE BE S N amp ZOE MARTIN Peel MAY 22 MAY 22 a er This patient has results that are shared with other practices DE PORRE VETERINARY HOSPITAL Stop sharing a ADE ES zi a eel pm Las pdated Either practice can stop the sharing relationship just by clicking X Stop sharing Results already shared will remain visible but new results will not be shared 15 3 7 To learn more about VetConnect and VetConnect PLUS Get up to speed quickly with these tutorials and short videos from the IDEXX Learning Center Ey Introduction to
4. VetConnect for Users of IDEXX Reference Laboratories 8 min Ey What Is VetConnect PLUS 4 min Ey Finding Recent Results and Searching for Patients 2 min Ey Trending Patient Results 2 min Ey Managing Patient Diagnostic History within VetConnect PLUS 2 min Ey Client friendly Summary 2 min Ey Sharing Diagnostics with Other Practices 2 min 16
5. from anywhere at anytime e View the most up to date list of IDEXX Reference Laboratories tests and test information e Create bar coded test requisitions with automatic error checking for improved accuracy o Eliminate misspelled client patient doctor and staff names in test orders Using VetConnect PLUS you can access all vetconnect com features plus e View IDEXX reference laboratory and IDEXX in house diagnostic results side by side e View trending graphs with the click of a button e Quickly share results with referral practices all online This guide explains how to o Request a VetConnect account and set up VetConnect preferences e View and work with test results online using VetConnect PLUS For more information visit idexx co uk vetconnectplus 1 1 Business requirements For you to use any of the VetConnect online services your practice must have e Internet access An IDEXX Reference Laboratories account e An IDEXX VetConnect account see the next chapter 1 2 System requirements for VetConnect VetConnect requires a computer with one of the following e Firefox 3 on Windows XP or later e Internet Explorer 6 7 or 8 on Windows XP with service pack 2 or later 1 3 System requirements for VetConnect PLUS VetConnect PLUS supports modern operating systems and has been tested to work on Windows XP and Windows 7 Your computer must have one of the following browsers e Google Chrome e Internet
6. us to spot potential health issues before Buffy shows symptoms and to obtain a baseline of blood values while your pet is healthy Also Buffy is free of diseases transmitted by mosquitoes and ticks Keep up the good work with regular tick checks and by following your pet s prevention plan Monitoring This preventive care testing has added to our understanding of what is normal for your best friend establishing a baseline that we will compare to in the future When you bring your pet back for testing each year we will track subtle changes more effectively Th s improves our ability to detect disease in your pet even when values are normal or before any outward signs of illness can be seen By spotting problems at the earliest possible stage we may prevent or treat disease with greater success The more data we have the better we can support you in providing your pet with a long healthy and happy life Blood Liver amp Gallbladder A complete blood count was used to screen for The liver is a large organ with many different functions It anemia inflammation infection stress leukemia produces bile which is stored in the gallbladder and is important bleeding problems hydration and ability to fight for fat digestion The liver makes protein and cholesterol and is infection Your pet s blood results are normal nvolved in most aspects of protein carbohydrate and fat metabolism The liver also removes toxins from the blood and it is impo
7. Explorer 7 or later e Firefox 10 or later e Safari for iOS5 or later To achieve the fastest response times and best display IDEXX recommends you use a high speed network or cable modem connection and a monitor with at least 1024 x 768 resolution 2 Setting up your VetConnect services account There are two ways to request a VetConnect services account e Goto uk vetconnect com click the Subscribe tab and submit the requested information Contact VetConnect customer support e Call 00800 1234 33 99 Option 1 Option 1 or email vetconnect UK idexx com After setting up the account IDEXX will email an administrator user name and password If you think your practice may already have a VetConnect account but are not sure who the VetConnect administrator is at your practice contact customer support as described above Once you have a VetConnect account you can view your IDEXX Reference Laboratories results by logging on to VetConnect anywhere at any time 2 1 Managing your practice s VetConnect account One person at your practice will be designated as the VetConnect administrator Only the VetConnect administrator can Add or remove members from your VetConnect account reset member passwords and update member information e Update practice information o Set VetConnect practice preferences 2 2 Adding staff members Every staff member whose name will be on electronic requisitions must be a member of the VetConne
8. VetCONNeCt patient Importen cna A N 7 3 Using VetConnect PLUS to view test results c cccccsccssssssssssssssscscscsessssssssssssssesesesscssssssscecscscsesescessssssvecsesesesecens 17 Sols VIEWING KOSETESUIES otin aa A swadsaeu sa eencess oavantuap teacuaatteacanteamanebenaeeveegnese 17 3 2 Trending and graphing test results ccccccccssssececcesessscccccseusescceccueuseeceessaaseceseseeseseeessauauseceessauaeeeeesssaagees 17 SPANNE LOSE FESUIES a aaa a aa a a von eadanay dane e a ANE Ea A 18 3 4 Producing client friendly diagnostic SUMMATLIES cscccccccccccesessseececcecseaueesseseecceeeessauaasussececeeeesauaaeaseeeees 19 3 5 Requesting additional tests Or consultations minsn a a a a E E EEA 20 5 0 Narine Lest FESUITS WATOE S soran toone e a E a A meses 20 3 6 1 Use Diagnostic Sharing to share results with another hospital cccccccesseecceessececeeseceeeeeeeeeeeeeeeeeeees 21 3 7 To learn more about VetConnect and VetConnect PLUS oc ieee cececcsccececcecuscecccecascesescucescescncuseecuseeeas 23 1 Introduction to VetConnect online services With IDEXX VetConnect online services your practice can save time and create a more efficient test ordering work flow by generating IDEXX Reference Laboratories test requests electronically and viewing test results online VetConnect online services include vetconnect com and VetConnect PLUS Using vetconnect com you can View print email and trend test results
9. al Share your patient s complete VetConnect PLUS record with a specialty hospital without copying faxing or emailing You ll also see the specialty hospital s test results in VetConnect PLUS as soon as they re available Specialty hospital Get immediate access to the incoming patient s consolidated history for a better diagnostic picture Support client hospitals by sharing your test results immediately Here s an example Cc Subject Diagnostic sharing for ZOE MARTIN Practice A plans to refer patient Zoe to Practice A TZO MARTIN 2013 05 22 PMPA 03 KN B Because both hospitals use VetConnect PLUS Practice A uses Diagnostic Sharing to share Zoe s IDEXX test results 1 2 Dr Andrews would like to share a patient s diagnostic results with you Practice A displays Zoe s test resultsin 2 VetConnect PLUS and sends the Dx Share l Patient ZOE MARTIN l Canine SHEPHERD AUSTR Female Yr of Birth 2002 request see steps above i Sift eee Shared by Dr Andrews DE PORRE VETERINARY HOSPITAL Practice B receives the email invitation and clicks View in VetConnect PLUS Notes Would like your opinion Dr Smith View in VetConnect PLUS IDEXX VetConnect PLUS What is VetConnect PLUS 14 3 When the VetConnect PLUS logon page opens practice B logs on and sees the New Shared Patient page 4 5 IDEXX VetConnect PLUS Lab Services Telemedicine
10. atient information 12 Ready 3 Warnings 5 Errors 9 Excluded Your patients Patient ID Patient Client ID Client Species Breed Gender Age Date of Birth 3 Name No Client ID Canine Collie Male Sy 13 Apr 2003 N Name No Species First Last SSS CoS a Male 9y 13 Apr 2003 Name Bad Species First Last Collie Male 9y 13 Apr 2003 Name No Breed First Last Canine aa Male Sy 13 Apr 2003 Name Bad Breed First Last Canine Collie Male Sy 13 Apr 2003 Records per page 10 20 50 100 1 EJEA SE xix ran oO 8 Click a highlighted cell to see options for correcting the data To exclude a record from import click the X at the beginning of a row 9 When ready click Import Patients to begin the import When the import is finished a confirmation window displays the results 4 Import Confirmation Your import was successful 14 patients were imported 14 patients were not imported 0 records failed Download list of patients that were not imported 10 To review any records that could not be imported click Download list of patients that were not imported 11 Click Done 3 Using VetConnect PLUS to view test results Using VetConnect PLUS you can view all of your patients results for IDEXX in house and reference laboratory tests anywhere you have Internet access You can easily view trend email and print results to share with your clients 3 1 Viewing test results To view recent results TOENE
11. ct account IDEXX recommends that all staff members be added to your account Note Be sure to update the VetConnect account whenever employees join or leave your staff To add members 1 Log on to vetconnectplus co uk using the VetConnect administrator user name and password 2 In VetConnect PLUS select the Account Administration link from the drop down menu and then click the Practice Administration link at the top of the next page whe IDEXX VetConnect PLUS Home Lab Services Telemedicine Reference demovet v a Account Administration IDEXX Reference Laboratories IDEXX ImageBank Revert to Classic VetConnect Sign Out Innovative tests comprehensive panels and integrated laboratory services lt 2 J y E Mi 3 Inthe Practice Members area click Add New Member 4 Inthe New Account information area fill in the required fields marked with asterisks and click Create 5 Inthe Permissions area select the permissions for this member Options include o View Lab Reports User can view all laboratory result reports for your practice o Order Tests Consult User can request additional testing and internal medicine consultations through vetconnect co uk o Administer Practice User can edit practice information and add or delete account members 6 Click Save 2 3 Setting up practice preferences 1 2 Log on to vetconnectplus co uk using the VetConnect administrator user name and password In VetConne
12. ct PLUS select the Account Administration link from the drop down menu A IDEXX VetConnect PLUS Home Lab Services Telemedicine Reference demoveti v a Account Administration IDEXX Reference Laboratories IDEXX ImageBank i Revert to Classic VetConnect Sign Out Innovative tests comprehensive panels anc ba Click the Practice Administration link at the top of the next page integrated laboratory services d MNI i To receive results by email select Email Results in the Preferences area below Practice Members and then select the email options Make sure that a valid email address has been entered in the Practice Administration area You can specify these email options o Receive results within the body of the email o Receive a PDF attachment of results for easy sharing and printing o Specify the email format text or HTML o Customise the subject line for easy sorting o Choose to receive final and partial results or final results only In the Preferences section select the result display options You can include the following information on your VetConnect results in addition to standard result data o Client first and last name o Test codes o Patient ID Click Save 2 4 Importing all patient information at once Before you can order tests for a patient the patient record must be in the VetConnect database If your practice is new to VetConnect services the fastest way to add patients is to use th
13. e patient importer to upload all your patient information at once e To use the patient importer you must have VetConnect administrator privileges e You ll have a chance to review all patient information before the import is finalized and you can cancel at any time e After records are in VetConnect they cannot be removed but they can be deactivated e After you ve imported your current patient information you ll add new clients and patients individually using the Add New Patient link within VetConnect There are two steps to importing patient information 1 Create a patient file for import 2 Use the VetConnect patient importer tool to match the data in your file to the fields in the VetConnect database verify the records and then upload the data Each step is explained below 2 4 1 Create a patient file for import Use your practice management system or patient database to create a file containing the information below for each patient Valid file formats are csv xml or dbf Required information client first name client last name patient name patient ID patient species patient gender patient date of birth OR patient age The file can also include this optional information patient breed client ID Staff pet flag Any other information in the file will not be imported 2 4 2 Use the VetConnect patient importer 1 Log onto VetConnect PLUS using your VetConnect administrator user name and passw
14. er 1 On the VetConnect PLUS home page you ll see the last seven days of test results in the recent result box You can easily filter this list by date or submitting doctor You Daa A can also search the list for a specific patient MARLEY MILLER SNAPshot Dx Analyzer 2 Clicka patient name to open the result report To search all test results KENO SANDERS 3182f 1 11 25 am ProCyte Dx Hematology Analyzer 1 On the VetConnect PLUS home page click the magnifying glass Pa icon to search for patients associated with your practice s e BUFFY KAPOWSKI am account 5010 Fecal Ova and Parasites by Zinc Sulfate Centrifugation 3 or More 23129999 Young Preanesthetic Profile with Lab 4Dx Plus Canine Standard CBC Q ZEKE TIBBETTS Search All 849 Free T4 2666 Cardiopet proBNP Feline 2 Inthe list of returned results click a requisition number to TWISTER POWERS 120q 1 9 57 am open the result report 2502 Senior Profile with Spec cPL Canine BLAKE ANDERS 3679k 1 200 pm iopsy without Microscopic Description 3 2 Trending and graphing test results o VetConnect PLUS automatically trends patients historical results Interactive graphs make clinically relevant changes in your patients normal ranges easier for clients to understand To trend and graph test results 1 On the VetConnect PLUS home page search for the patient s test results you want to trend and graph 10 2 Inthe resul
15. n VetConnect Results are displayed for review 2 Identify Fields Help us identify fields from your file 1 Fields we matched review and select a better match as needed Your fields Sample records from your file VetConnect fields Account Bad Species Just Age 3 Just Age 18m Client ID X FirstName First First First Client First Name x LastName Last Last Last Client Last Name v Patient ID 8 15 22 Patient ID z Name Name Name Name Patient Name v Fields where the Species canin canine canine Species X data will be Breed collie collie collie Breed v sto red In VetConnect Sex male male male Gender v DateOfBirth 04 13 2003 Date of Birth Age 9 3 18m Age Fields identified Three sample in your patient file records from your file 6 Make sure that the data from your file will be stored in appropriate VetConnect fields Select different VetConnect fields if needed 7 When you are confident that the data will be stored in appropriate VetConnect fields click Next All the records from your patient file are now displayed for review Highlighted cells indicate missing or invalid data 3 Review Your Patient Data OEHHA Records ready for import Records with missing or invalid breed information This information is optional correct it or leave as is Records with missing or invalid species or gender information You must correct the information to import the record Eg Records that have been manually exluded Check your p
16. ord 2 Select the Account Administration link from the drop down menu IDEXX VetConnect PLUS Home Lab Services Telemedicine Reference demoveti v Account Administration IDEXX Reference Laboratories IDEXX ImageBank Revert to Classic VetConnect Innovative tests comprehensive panels integrated laboratory services 3 Click the Practice Administration link at the top of the next page 4 Click the Import Patients link to start the patient importer tool The Select Patient File page opens 1 Select Patient File New to VetConnect Import all your patient information at once to get started After that you can add new clients and patients individually as they enter your practice Important You can import patient data into VetConnect only once e After records are in VetConnect they cannot be removed e You ll have a chance to review all patient information before it s imported and you can cancel any time before the final import Importing your patient information is the easiest fastest way to start using VetConnect for online test ordering Choose File Select your patient file csv xml or dbf Select File C Work PatientImporter data AllProblems csv 5 Inthe Choose File box click Browse and then find and select the patient file you previously created click Next The patient importer reviews the data in your file identifies the fields and then determines how the information should be stored i
17. r an IDEXX Consultant to call you 1st choice 2nd choice Select test Select test Type of Consult Requester s name Internal Medicine Canine Feline beltesti O Equine Avian Exotic Add comments Oncology Dermatology Other Question Concern 10000 characters left Submit Request 2000 characters left Submit Request 3 6 Sharing test results with others You can share test results with clients or other hospitals with the click of a button Results can be shared three ways Email Send a PDF file of the current test report e Diagnostic Sharing Share test results with another VetConnect PLUS practice To share results 1 Open the patient s record in VetConnect PLUS and display the test result you want to share Click 2 and then click the sharing method Email or Dx Share PPro Petly Dx Share From Dr James Herriot Provide the requested information and then click Send or Share VetConnect PLUS automatically generates a PDF of the current test report and sends it to the recipient If you selected DxShare the recipient receives an email invitation to accept the shared information Learn more below 3 6 1 Use Diagnostic Sharing to share results with another hospital Using Diagnostic Sharing to share results with another VetConnect PLUS practice allows both hospitals see the same consolidated patient history within VetConnect PLUS Referring hospit
18. rtant to know the liver is healthy prior to starting many medications Diagnostic tests indicate that your pet s liver and gallbladder are functioning normally Thyroid Thyroid hormones control how quickly the body uses energy Thyroid g Kidneys Kidneys are responsible function can become abnormal and f 5 cause illness Diagnostic tests indicate turns jals normal thyroid hormone levels for filtering metabolic waste products excess Heart amp Lungs Clinical assessment indicates that your pet s heart and lungs are functioning normally sodium and water from the blood stream as well as conserving vital electrolytes Diagnostic tests indicate that the kidneys are functioning normally Pancreas amp Intestines The pancreas is a small organ located near the smal intestines and is responsible for producing several Bla dder amp U ri ne digestive enzymes and hormones that help regulate N A urinalysis was performed to help assess the health of metabolism The intestines are needed for digestion and fa y your pet s kidneys and bladder Your pet s urine indicates absorption of nutrients from food Clinical assessment i good kidney function and there is no evidence of indicates norma pancreas and intestine functions No inflammation or infection in the kidneys or bladder Parasites were found on your pet s fecal examination Blood Thyroid Pancreas amp Intestines Bladder amp Urine Heart amp Lungs
19. ts click each analyte you want to trend BUN Creatinine 18 17 Ratio 3 3 Printing test results To print test results 1 Click the result that you want to print 2 Click tees at the top of the page to generate a PDF file of the result report 3 Print or save the PDF file 11 3 4 Producing client friendly diagnostic summaries Send these attractive informative reports home with your clients to illustrate the value of the preventive diagnostics you provided for their healthy cat or dog Choose the health monitoring summary or the SNAP 4Dx PLUS Test summary or both Each summary can be customized with patient information and your own observations To produce a client friendly summary 1 Display the patient record in VetConnect PLUS and then click 2 Choose the summary you want and select the content Then click Next and enter your own information to personalize the report BA 7 BUF PREVENTIVE CARE SUMMARY My clinical assessment indicates the following systems are functioning normally From Dr James Herriot Liver amp Gallbladder Kidney Doctor s notes Practice Information IDEXX Demo Practice Year of Birth 2004 Report Preventive Care B uffy Species Canine Tested 09 10 2012 OWSK Kapo Good news We have screened Buffy s blood for common conditions and your pet s organ systems appear to be functioning normally This preventive care testing is very important for
20. y Policy is available at idexx com rar Eee Fee BLD LABORATORIES One IDEXX Drive Westbrook Maine 04092 USA idexx com Contents 1 Introduction to VetConnect Online services sccccssssscccssssscccssssccccnsssscccsssssccccscssecccnessccscuesscsccsessessouessessouenses 1 PLBUSIMESS FEC UING AICI IES arr cents tad hice E cansnaed ned op dasa ee bawachen any een eluaadien A Aeeinciee adeno 1 T2 System FEGUIFEMENTS TOP VEECOMMCEL imeen cea scat ccaaec ee aaa A A dees 1 iS SYSTEM FEGUIFEMEeENTS TOF VELCONNMECE PLUS aera cos thea O a a a 2 2 Setting up your VetConnect services ACCOUNE cccccccssscececcesececscecsscssscecescssscececcacssscsccessacscesescasscscsacacacacsesceaaecees 3 2 1 Managing your practice s VetConnect ACCOUNL cccccccccsssssseeeeeceecssensesseseeceeeceseeeusseseceeeeseseeaasssseeceeeesseaeaages 3 2 DA GINE SAG GNC MID Cleo sacserasecionaeaenstoraatesssaaseeseeaoeee ov N suas Guipa noe aneeonaieeaaeieaeus ten oouaeesanmnonpaeesabarseks 4 2 3 Setting up practice preferences lt 2 visa didi cctavndowdacieasiis Sand eadaawesuansedombaeuaaarsedaedeadouusetdadsnceceereenobevesedeaseundiedeowladandn 5 2 4 Importing all patient information At ONCE cccccecccccceccesssecececceccsaueusseseecceeeeseceaessseeceeeeeesssaaeaaseceseeesauaagagees 6 2 4 1 Create a patient file for IMP Ol iaastesteanchteccveusataviacotdehrceesebandutteditnda savin Garechatenbebasdesdaaiecsneeeenaeteaaetaneetesiandcs 6 2 4 2 USE the
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