AutoText User Guide AutoText
Contents
1. Configure Settings You must be a Nominated Contact who also has SMS Sender permissions in order to fill in this field No other person including a Head Teacher unless the Head is also a Contact is able to do this Emad address to recene inbound taxt Messages Trust staff mobie numbers lv Nominated Contact who received by AutoUpdate Enabled by Martin Coulson ie J a Eee senna have SMS Sender permissions can setthis address emailaddress domainname com Click Update to save any changes Ticking the absence alerts opt outs will create a default setting for absence reports see the Opting out section below The settings configured on this page will be the default ones even if they are changed when viewing the absentee list under Send messages gt Pupil absence The change log will show any changes made to your school s credit allocation Opting out of attendance reports On the right side of the screen you can configure settings for the daily attendance reports in the box titled Absence alerts opt out Any year groups that are ticked will be excluded by default from the daily absence reports If the excluded attendance data needs to be viewed it can still be accessed via the absentee list under Send messages gt Pupil absence Ticking or un ticking groups does not generate the automatic sending of any texts or emails Its function is to display the correct absence reports on the page that can be used to send emails or texts2. Email regarding absence Pre requisites A school must be exporting data via USO AutoUpdate AND have the Atomwide Attendance report enabled in the AutoUpdate settings page of the support site The school must also be exporting attendance data daily in order to be able to use this functionality Attendance data exports should be scheduled to run at a specified time or times each day after the day s or morning and afternoon attendance has been entered into the MIS This export is independent of the full MIS data exports which generally run overnight A school can choose to be notified after the latest attendance export has been processed and is ready to use for sending absence notifications The person responsible for sending absence notifications ie with SMS Sender USO profile can have an additional profile setting added to their USO account The Role of Attendance Officer can be added to the person s account which will ensure that the Attendance Officer receives an automated email informing them when the exported attendance data has been processed and is ready for use AutoText User Guide M J Jupp Page 22 of 38 AutoText User Guide Accessing absence data Once data has been processed the SMS Sender Attendance Officer can find out if there are any pupils absent that day by going to AutoText gt Send messages then selecting the Pupil Attendance tab in the Send to box If there are no absences on a given day the message you see will
3. Send messages to pre defined pupil contact list Contacts wishing to opt out of receiving text notifications Pupil absence Pre requisites A school must be exporting data via USO AutoUpdate AND have the Atomwide Attendance report enabled in the AutoUpdate settings page of the support site The school must also be exporting attendance data daily in order to be able to use this functionality Attendance data exports should be scheduled to run at a specified time or times each day after the day s or morning and afternoon attendance has been entered into the MIS This export is independent of the full MIS data exports which generally run overnight A school can choose to be notified after the latest attendance export has been processed and is ready to use for sending absence notifications The person responsible for sending absence notifications ie with SMS Sender USO profile can have an additional profile setting added to their USO account The Role of Attendance Officer can be added to the person s account which will ensure that the Attendance Officer receives an automated email informing them when the exported attendance data has been processed and is ready for use AutoText User Guide M J Jupp Page 14 of 38 AutoText User Guide Accessing absence data Once data has been processed the SMS Sender Attendance Officer can find out if there are any pupils absent that day by going to AutoText gt Send messages then selecting the Pupil A
4. 30 of 38 AutoText User Guide USO AutoText settings Authorty a Absence alerts opt out Ll Recept School l DEOPUR E Year 1 O Wear2 vear 3 Choose which 7 Ul vear lt year pupils to OC years Cost per message credi ond sean yi Humber of massage credis allocated Number of message credits used pessoas Leer message credi from absence a This can only be fanaa Cl vear filled in by a _lvears Nominated Contact C veas Emad address ta recemve C Year 10 inbound text messages a Cl vear 11 Trust staff mobie numbers m recenmd by AutoUpdate Enabled by Wear 12 year 13 This can only be ticked Fon by the Head Teacher Other Senders can however decide on the Absence alerts opt out settings in the green box on the right If you are an SMS Sender as well as a Head Teacher or Nominated Contact you will be able to access options that an ordinary SMS Sender will not have An explanation of visible fields Number of message This field is read only and is updated automatically when some amount of credits allocated new message credits is entered into the field directly above this The new total of message credits is automatically calculated and displayed Notes A notes field below the credits allocated to a school is accessible to Atomwide staff only Notes will be entered if needed and will be visible as a read only field to relevant users credits used This will display the cost in pence of each text messag
5. This field is read only and is updated automatically when some credits allocated amount of new message credits is entered into the field directly above this The new total of message credits is automatically calculated and displayed A notes field below the credits allocated to a school is accessible to Atomwide staff only Notes will be entered if needed and will be visible as a read only field to relevant users Number of message This is calculated automatically for each school and cannot be edited credits used AutoText User Guide M J Jupp Page 29 of 38 AutoText User Guide Cost per message credit This will show the cost decided by the LA and will be the same as the cost per message credit for schools field above However as school level users cannot see the section above the school name this repeated field makes the cost details visible to them sent per message credit credit Unlike text messages this ratio is not 1 to 1 Email address that receives This is the address that receives any texts sent in reply to messages inbound text messages sent by AutoText It can be set ONLY by a Nominated Contact who is also an SMS Sender Trust staff mobile numbers The decision to trust staff mobile numbers can be made by the Head received via AutoUpdate Teacher only This tick box will be greyed out unavailable for all other users Please note that any change to this field will come into effect following the next scheduled data expo
6. added to the fst General Generated members Role Generated members School Additional members USO Additional Registered Mobile Numbers To add an existing USO eccount fo fhe list use ihe starch foo below Find a user Types Staff only Search Username mcoulson Authority any of the below jast First name Schoo any Sa fiiContact Poy List ce wn Please note that recipients must have a verified mobile number in order to receive text messages Click Return to save your selection and go back to the General screen or choose another tab to add other members The table under the List Membership heading will show an updated list at every stage User can t be added If you have found a user but cannot add them by clicking Select it is likely to be because the user s mobile has not been verified The Verified Mobile column will display this information To add an existing USO account fo bhe list use the search fool below Find a user Types Stat only og Usemame jjones68 any of the below Firs name E any In the example above the user does not have a registered mobile so it will not be possible to add this user to your group You will see an error message alerting you to this StafiContact Atomvwide Demonstration Accounts Selected user does not have a valigi registered mobile number See also Add members by Role Add members by School Add members by Mobile phone numbe
7. available Text E ter text message here Cost of sending a text to a single number is 4 5p and consumes 1 message credit Sendto Mobile Number Pre defined Staff List Pupil Contacts Pupil Absence Pre defined Contact List O77 77555666 Enter a mobile number that is already registered amp verified to an existing staff USO user account or a pupil s contact Enter your message in the Text box Click Send You will see a confirmation that your message has been sent and the number of text messages remaining will decrease by one Pre determined staff list To send a text to a predefined group of staff members click on the Pre defined Staff List tab in the Send to section Your LA will be displayed and greyed out Send a message to a group of staff members If you are associated with several schools where you are an SMS sender a dropdown list of schools will be visible Otherwise only one school will be displayed The number of messages your school has available will be displayed across the centre of the screen in bold text AutoText User Guide M J Jupp Page 4 of 38 AutoText User Guide T60 characters available Text Sendto Mobile Number Pre defined Staff List Pupil Contacts Pupil Absence Pre defined Contact List select recipient list t Maintain Lists select recipient list ALL Contacts heads power amp super Authority Everybody Authority Martin s List Authority PH test 2 Authority
8. for heading you can see which messages were sent and to whom and whether they were received Please note that Received means that it reached the intended recipient s phone not necessarily that they have read it The Usage summary will show how many messages the school has sent within the selected time frame The Text Messages Received section will show any replies that were sent to the school in response to a text message from the system Report Filtering V Show Sent messages W Occuring between 10 10 2011 and 09 14 2011 Today Yesterday Last 7 days Last 30 days iv Phone Number Undelivered messages only Export message log to Excel Message log for Atomwide Training Academy in London SUMO2011 15 13 45 Usage Summary Text messages received Ho messages recenred for this period AutoText User Guide M J Jupp Page 26 of 38 AutoText User Guide LA level view LA level users will be able to see an activity log for all the schools in the LA which use the AutoText system Under the Message log for heading you can see the messages sent by the school selected ie highlighted in blue in the Usage Summary section Please note that a Yes in the Received column means that a message reached the intended recipient s phone not necessarily that they have read it The Usage summary will show all the schools in the LA using AutoText and a summary of how many messages each school has sent within the selected t
9. inform you of this Sendto pupil Contacts Pupil Absence Pre defined Contact List No absent pupil data found for today The Pupil Absence tab can only be used to to find absent pupils and email their contacts on the day on which they are absent You cannot use this to inform contacts of absence retrospectively If you need to inform contacts of a previous absence or another issue you will need to find them via other methods See sending text messages to pupil contacts If there are pupils absent that day you will see a list of the pupils names Whether you see their contacts names and details depends on your MIS settings Certain year groups can be excluded from the results via the options selected on the Configure settings page The absence alerts opt out settings on the right can be changed on this page without affecting the default settings It will merely produced a different set of results with either more or fewer names depending on which years are included or excluded The results will change as soon as you click Update Absence List If absent pupils are found their names and their primary contacts names will be shown in the results and you will be able to send the contacts a text message Pre defined message text will appear in the text box The words in brackets will be replaced by the names of contacts when the message is sent If you wish to change the message text you are free to do so However the words in brackets
10. instructions see the Text OpenCheck section To send SMS or view texts your school has sent or received select AutoText and then click the required link text Network Status Service Desk ebScree User Accounts emai E Shop This is the default page of the AutoText section eAdmiesions The following pages are available to you El AutoText Send SMS Send email View logs Configure settings for LA level Configure settings for school level Invalid mobile numbers Alternatively hover over the tab and make your selection from the dropdown menu AutoText User Guide M J Jupp Page 1 of 38 AutoText User Guide service Desk VebScre User 4ccounts Emit N Resources Send SMS Send email View logs Configure settings Invalid mobile numbers Information Send SMS If you are an authorised SMS sender to send a text message select Send SMS under the AutoText module please note that NO texts or emails are sent automatically The use of this service requires an SMS sender to pro actively perform a series of actions in order to send either texts or emails If you are associated with several schools where you are an SMS sender a dropdown list of schools will be visible Otherwise only one school will be displayed If you are an LA level user you will be able to select any school within the authority Credit availability The number of messages available to the selected school will be displayed across the c
11. must not be changed and the brackets must not be removed Tick or untick the boxes next to the names of pupils whose contacts you want to email Alternatively use the Deselect All button at the bottom of the screen and then tick only the desired recipients Above the list of contacts is a dropdown menu that allows you to see morning or afternoon absences or both The list generated will reflect pupil absence for the chosen time frame only If you select the last option Absent for AM or PM session or both an additional column will appear in the list specifying the time absence was recorded Please note for AM and PM absence lists to be generated a school must export attendance data twice daily AutoText User Guide M J Jupp Page 23 of 38 AutoText User Guide From address definition Dear GUARDIAN STUDENT was absent at morning registration Please reply ta this email to explain Send Cleartext Send to Pupil Contacts Pupil Absence Pre defined Contact List This attendance data was processed at 10 27 today The following absences were found for today Please click the Send button to send the displayed message to the absent pupils primary contact with appropriate data replacement 1 Y 1 Absent for both AM and PM sessions C Absent for AM or PM session or both l Absent for F EM session but present for AM Ss Se es 3 sere tae SS SS So SS Hovering your mouse over a particular row in the
12. not have any contacts with a valid email address chose Pupils with no contacts having a valid email address from the dropdown list Pupils with no contacts having a valid email address The folowing Est shows those pupils thal do not hawe a Contact with a waid email address in your schools MIS system and whose contacts will not be able to recene any emais Please note that if you are not an MIS officer at your school you will NOT be able to see any fields other than the pupils details All the other fields will appear blank Any new details must be updated in the school s MIS and will then be exported to Atomwide in the next scheduled data export Contact Opt Out Opting out of text notifications A pupil s contact who has provided a mobile number may opt out of receiving text notifications The contact must make their wishes clear to the school when providing a mobile number The person who enters the information in the school s MIS must then enter optout and the characters 123 after the phone number For example an opted out number would appear like this 07777555666 optout 123 It is essential that the numeric characters are included for this to be processed correctly Please note that while entering numbers using this format into your MIS is possible it is not advisable as it reduces the quality of your data However you may do this at your own discretion When such a number is exported using AutoUpdate it is cons
13. only AutoText User Guide M J Jupp Page 28 of 38 AutoText User Guide Authority atomwide Administrator only Shows Number of message credits purchased number of credits purchased and total number that have already SOPADE Sects Seto been allocated to schools L Reception Cost per message credit for schools Ftd H ENT O vear Howe many mais can be sent p r message credit will receive emails when O Year Send credit alert emais to Head Teachers More credits are needed Clvear3 O Year d Total number of message credits allocated io schools activated Any new credits to be added are Administrator Activate inal or Allocate additional credis ae kage updated in the field below C vear O vear Cl vearg Humber of message cred s alocaied ay al This section visible to LA SMS Humber of message credis used Administrator and school SM3 Llyvear Senders Shows number of credits Cost per message credit allocated to the selected school C vear 10 How many emais can te sent per message Cree z 5 O Year 11 This section lets you choose to emailaddress domainname com suppress attendance reports for iesi ear specific year groups Reports can oe received by AutoUpdate Enabled by Martin Coulson on 06 October 2009 14 25 58 still be Viewed if needed Emad address to receive T Wear i2 inbound text messages Button must be clicked after any changes made hange M Modified by Affect of change 3 00 Fhil Chapman Aioria Dem
14. set of known addresses that matches up with a specific domain name to form the complete address Please Select the domain and address within that domain to use as the From address on the emails you are going to send Domain atomwide com wE Address admin Save Click Save Your from address will be set and you can begin to use the AutoText gt Send email function The address will also be saved for future use but can be changed when required by repeating the outlined process The number of messages available to the selected school will be displayed across the centre of the screen in bold text The cost of sending an email will be calculated based on the number of recipients and the information will be displayed in bold text Enter a subject and the text of your message in the relevant fields Use the Add Attachment button to find and attach any file s that need to be sent with the email From address admin atomwide com From address definition Subject Text Attachments No Attachments defined Add Attachment Send Cleartext Audit Logs sendto Pupil Contacts Pupil Absence _ Pre defined Contact List any of the below i School House No Houses found Year Reception Class No Classes found Show pups with no contact email data Information only AN contacts will receive the email Lead contact only Export to sp
15. text message Pre defined message text will appear in the text box The words in brackets will be replaced by the names of contacts when the message is sent The pre defined content of the text message can only be changed by raising a support case and specifying the replacement text although the default content of any message can still be edited for example to reflect an afternoon period of reporting directly on the page immediately before sending Tick or untick the boxes next to the names of pupils whose contacts you want to text Alternatively click the Deselect All button at the bottom of the page and then tick only selected recipients Above the list of contacts is a dropdown menu that allows you to see morning or afternoon absences or both The list generated will reflect pupil absence for the chosen time frame only If you select the AutoText User Guide M J Jupp Page 15 of 38 AutoText User Guide last option Absent for AM or PM session or both an additional column will appear in the list specifying the time absence was recorded Please note for AM and PM absence lists to be generated a school must export attendance data twice daily 45 cheracters eveilable Dear GUARDIAN STUDENT was absent at morning registration Please call or text a reply to explain if you message please raise a support case specifying the text you wish to use Cost of sending a text to the selected numbers is 1 consumes 27 message c
16. the link to be taken to the list of unsent messages You will be able to amend the text of the unsent message s individually and try sending again The following messages could not be sent as the message was too long more than 160 characters To try and send a message again please edit the text shown and click Amend message pn the right hand side of the row eee ee i tethere Mobile Relations ame Lenath Mess mee TP Toup RP a IMMi P Number of ch cters i ear was absent at morning Sa TELNE a 3 in message Needs to s or text a reply to be reduced to 160 explain Thank you P Pa m Te The column to the left of the message shows the number of characters it contains You will need to amend the message so that it does not exceed 160 characters Click Send to the right of the message to send it again See also Send messages to a mobile number Send messages to a pre defined staff list Send messages to pupil contacts Send messages to pre defined pupil contact list Contacts wishing to opt out of receiving text notifications Predefined contact list To send texts to pre defined groups of pupil contacts go to AutoText gt Send messages Select the Pre defined Contact List tab in the Send to section of this screen The amount of contacts data you will be able to see will depend on your own MIS settings You may be able to see all the data in the fields or you may see only the names of the pupils whose contacts y
17. to pupil contacts To send attendance related messages the SMS sender will need to pro actively choose to send them to the contacts of absent pupils After any change has been made it is essential to click the Update button This ensures the changes take effect and adds it to the change log at the bottom of the page The change log will display only changes that are relevant to your school For configuration setting available to LA SMS Administrators see the relevant page here Invalid mobile numbers and email addresses To find pupils whose contacts have an incorrect or non existent mobile numbers or email addresses select the Invalid Mobile Numbers link under the AutoText tab The accuracy of the invalid contact information is dependent on the data exported from a school s MIS using AutoUpdate Exporting MIS data is the only way to link pupil contacts details to the Atomwide support site AutoText User Guide M J Jupp Page 32 of 38 AutoText User Guide If you are an authorised SMS sender for more than one school you will be able to select a school from the dropdown list on the right Otherwise your school will be displayed When you arrive at the Invalid mobile numbers page you will see your LA your school or a dropdown list of schools if you have access to more than one and a dropdown menu of the information it is possible to view LA Atomwide Please select the report to view Pupil contacts with inva
18. AutoText User Guide AutoText This service allows text messages to be sent to the mobile phones of staff users or pupils designated contacts or for users to be contacted by email please note that NO texts or emails are sent automatically The use of this service requires an SMS sender to pro actively perform a series of actions in order to send either texts or emails The link to the AutoText module is available to everyone but only authorised SMS senders whose LA or school subscribes to the service will be able to send text messages SMS Sender is a specific profile option allocated to a member of staff at a school or LA Only Head teachers LA Super or Power users can give someone the relevant permissions to become an SMS sender by editing the relevant user s profile Alternatively Head teachers can grant this permission via the Head teacher summary page found under My Account Ideally users with the SMS sender profile option enabled should also have View secure MIS data enabled in their profiles Without it they will be able to see only a limited amount of information regarding the parent guardian contacts i e no contact names or phone numbers Only LA Super or Power users can give someone the relevant permissions to View secure MIS data by editing the relevant user s profile Schools that subscribe to AutoText can also update their OpenCheck settings by text message as long as they have some message credits available For full
19. Cc hair af Governors i Child Probection Co ordinator Child Protection Governor List Membership Children Centre Admin Staff No members defined for the list _Clencal Admin Assistant To create a fist for a sta select Stalf io create ist forall contacts select Contact Ey default amp selection of Contact and Head Principal will generated a list of members who are both a Contact ene Checcig ihe OF selected Roles wil generaled a Niet of members who are wiher a Contact ora Hoa Principal or Use the dropdown list to add roles one at a time Highlight a role then click on the left pointing arrow to add it to your search criteria It will then appear in the Roles box on the left To delete a role that has been added select it in the Roles box then click on the right pointing arrow to remove it AutoText User Guide M J Jupp Page 8 of 38 AutoText User Guide When you have chosen the relevant staff by role you must tick the box below Roles that reads OR selected roles This will allow you to find staff who are in any of those roles rather than members of staff who fall into ALL the categories The act of adding and removing roles automatically runs a search and produces results If you have finished adding users to your group click Return This will save your choices and take you back to the General screen If you need to continue adding members to the group using one of the other methods click the next relevant tab and continue
20. PH Test List School Martin s Secret List School Paul s list Select an existing group of users from the dropdown list In brackets next to the name of the group you can see what level user has created and shared this group If no groups exist you can create them one at a time For details see the create a new list chapter When you Select a group its members will be displayed on the page If you need to permanently add or delete members see Editing a list for instructions If you would like to prevent certain members of this group from receiving a text un tick the box next to their names IU characters avaiable Teri Cost of sending a text to the selected numbers is 18p and consumes 4 message credits Sendio Mobile Number Pre defined Stafi List Pupil Contacts Pupil Absence Pre defined Contact List Authonty Everybody Mauntam Lists StattiContact StaffiCantact gt sacar StafiContact When you have selected a group a message next to the Clear text button will inform you of the cost of the text message you are about to send based on the number of members in the selected group The members of the recipient group are also listed If you would like to proceed type a message into the Text box and click Send AutoText User Guide M J Jupp Page 5 of 38 AutoText User Guide Editing a list If you need to edit an existing list click on Maintain Lists All existing lists if any will be shown an
21. The box titled Role Value is not relevant to most users and you are likely to find that it is empty If this is the case you can simply ignore it Please note that when you add members by Role you will not be able to delete them from the group individually you would have to delete everyone with that role The table under the List Membership heading will show an updated list at every stage See also Add members by School Add members by USO account Add members by Mobile phone number Add members by school The ability to add members based on which school they belong to is available to LA level users only Select the Generated members School tab to add every registered staff user in a school General Generated members Role Generated members School Additional members USO Additional Registered Mobile Numbers School Atomwide Demonstration Accounts S List Membership o members defined for the list Select a school from the dropdown list Its members will be displayed in a table below You will not be able to delete members individually if they have been added by this method but will need to deselect the entire school instead Members selected via this method will appear in yellow coloured rows AutoText User Guide M J Jupp Page 9 of 38 AutoText User Guide Click Return to save your selection and go back to the General screen You can also continue to add members via any of the other options whether you click Return a
22. acts having a valid mobile from the dropdown list The results will show pupils whose parents or guardians cannot be contacted via SMS The list will display Pupil Name Year and Class It can be exported to a spreadsheet if needed Pupils with no contacts having a valid mobile number The following Est shows those pups that do not have a contact wih a valid mobile number in your schools ME system and whose contacts will not be able to receive any SM5 texts AutoText User Guide M J Jupp Page 34 of 38 AutoText User Guide Please note that if you are not an MIS officer at your school you will NOT be able to see any fields other than the pupils details All the other fields will appear blank Any new details must be updated in the school s MIS and will then be exported to Atomwide in the next scheduled data export Pupils whose contacts have invalid email addresses To find pupils whose contacts have an unusable email address choose Pupil contacts with invalid email addresses from the dropdown list The resulting list will display the Pupil s name Year Class Email of contact the Relationship of the contact to the pupil the Contact s name and the Reason the address is invalid Pupil contacts with invalid email addresses x The folowing lst shows those pupil contact email addresses that are in your schools MIS system but are invald and therefore will not be able to receive any emails sent to them Please correct these add
23. d you will be able to Edit or Delete some of them However you can only do this with lists created by users at the same level as you For example if the list type says school you can edit it if you are school staff or an LA user However if a list type says LEA you Can only edit it if you are an LA user To edit a list you have permission to access click Edit in the right side of the table next to the name of the relevant list General Generated members Role Generated members School Additional members USO Additional Registered Mobile Numbers List Name PH Test List Description Test SMS message list Scope LEA Sehoal Renum You will be able to change the name of this group in the List Name field and change the Description field if necessary You cannot change the Scope of an existing group To delete a member of the group click on Delete to the right of the person s details if the Delete button is not active this is because these users have been added by their Role and can only be removed by removing that role from the search criteria See adding members by Role The row colour of each group member indicates the process by which that member was added the colours correspond to the tabs above the table You can Add new members to the group in a number of ways see instructions via the links below AutoText User Guid
24. defined groups of pupil contacts Click on the radio button next to School to email all pupil contacts if your school uses the House system you can select a House or select an entire year or a particular class Emails can only be sent to valid email addresses ie those that take the correct email format though it is still possible for the addresses themselves to be wrong Each pupil can have up to six contacts so if you do not wish to email them all you can filter the list to show the Lead contact only by selecting that tick box If sending an email to all pupil contacts any duplicate email addresses will automatically be ignored so that a single email address receives only one email Once a recipient group is chosen a list of all the contacts details will be generated and text to the left of the table informs you how many people there are in the list The cost of sending the emails will be calculated based on the number of recipients and will appear in the centre of the screen in bold blue text To remove individual contacts from the send list untick the box to the right of their names The row will still remain visible but any contact who is not ticked will not be sent a message Alternatively use the Deselect All button at the bottom of the screen and then tick only the desired recipients See also Send email regarding pupil absence Send email to a predefined contact list Contacts wishing to opt out of receiving email notifications
25. der to pro actively perform a series of actions in order to send either texts or emails Your LA will be displayed and greyed out If you are an LA level user you will be able to select any school within the Authority If you are associated with several schools where you are an SMS sender a dropdown list of schools will be visible Otherwise only one school will be displayed To begin using the email service you first need to set your from address This needs to be defined so that replies can be received by the relevant person within your establishment If you have never used the service the first time you view the page a red message telling you to set your from address will appear The From address for your schools not defined Chick the button to the right to set the From address This must be done before you can send emai From address From address definition Click on From address definition to set this address You will have one or more domains available to choose from Select the one you require Please select the domain and address within that domain to use as the From address on the emails you are going to send atomwide com av Please select the domain to use atomwide com atomwide co uk atomwide com atomwide org atomwide org uk lgfl sch3 org uk AutoText User Guide M J Jupp Page 19 of 38 AutoText User Guide In the field below the domain enter the first part of the email address This must be from a
26. e M J Jupp Page 6 of 38 AutoText User Guide Add members by Role Add members by School Add members by USO account Add members by Mobile phone number When you have finished editing a group s membership click Return to go back to the full list of groups From this screen click Return again to go back to the main SMS page You can then select the group you have edited and proceed with sending the text message Creating a new list To send a text to a group of people not already in a specific list you will need to Create a new group After clicking on the Pre defined Staff List tab click on Maintain Lists next to the dropdown menu Maie Humber Predefined Stall List Pupil Contacts PupilAbsence Pre defined Contact Liat Select recipeent lest Maintain Lists On the next screen click Add New List _ Add New List _ of SMS recpients On the next screen you will need to enter a List Name and a brief Description You can also set the Scope which determines which other users will be able to make use of this list mh iI School A Personal Enier jame pndar a description for fhe list define iis Scope ard Save H before defining iis membersing You can share a list within a school or make it visible to yourself only by making the scope Personal Please note you cannot share a list with users at a higher level For example you can share a list across the LA if you are an LA level user not a school level use
27. e sent How many emails can Shows the number of emails that can be sent for a single message credit be sent per message Unlike text messages this ratio is not 1 to 1 credit Email address that This is the address that receives any texts received in reply to messages receives inbound text sent by AutoText It can be set ONLY by a Nominated Contact who is also messages an SMS Sender Trust staff mobile The decision to trust staff mobile numbers can be made by the Head numbers received via Teacher only AutoUpdate This tick box will be greyed out unavailable for all other users Please note that any change to this field will come into effect following the next scheduled data export via AutoUpdate usually overnight Head Teachers only functionality If you would like to have the mobile numbers of all staff considered as verified you can tick the box next to Trust staff mobile numbers received by AutoUpdate This will make those numbers available for use with AutoText but does not guarantee that the numbers are correct It simply precludes each member of staff from having to go through the verification process Only a Head Teacher who also has SMS Sender permissions will be able to tick this box AutoText User Guide M J Jupp Page 31 of 38 AutoText User Guide Nominated Contacts only functionality A school must specify an email address to which people can reply if they receive an email via AutoText This is done via the AutoText gt gt
28. entre of the screen in bold text Your school currently has 177 message credits remaining TEU characters available Cost of sending a text to a single number is 4 5p and consumes 1 message credit Send to Mobile Humber Pre defined Staff List Pupil Contacts Pupil Absence Pre defined Contact List Enter a mobile number thai is already registered amp verified fo an existing Sial USO user account or a pups confact The cost of a single message will be displayed in bold blue text If you select multiple recipients the cost of sending the texts will be calculated automatically and displayed in bold blue text Low message credits When your text credits fall below a certain amount but you are still in credit 150 message credits is the default setting but your LA may have specified a different amount you will see a red warning message see below At this point you will continue to be able to send messages You have fewer than 150 message credits remaining You should obtain more message credits from your supplier Your school currently has 15 message credits remaining AutoText User Guide M J Jupp Page 2 of 38 AutoText User Guide Sending messages when in negative credit When your remaining credits fall to a negative number you will continue to be able to send messages until you reach your credit limit The default limit is 100 but can be set to a different number if requested by the LA SMS Administrator You will be ale
29. fication on the same day Unsent text messages Because a text message can contain only 160 characters some messages will become too long when the parent s name is substituted within the brackets When this happens you will be informed about which messages have failed to be sent It is important that at this point you do NOT use either the Back button or the Refresh button in your browser to return to the original page as this will have an undesired effect The messages that have managed to be sent will be sent again to the same recipients while the un sent ones will remain un sent Instead you should view the un sent messages using the link provided edit the individual message text and send those messages individually as described below If you do want to return to the previous page view before you clicked the Send button use the Return button provided below the list of un sent messages not the browser s Back button A message stating the number of unsent messages will appear above the line informing you of how many message credits the school has It is likely these are messages that have exceeded the character limit due to the recipients names being longer than average 1 message was NOT sent Click here to view messages that have not been sent Click to see which message s failed to be sent 5 fei eee Saa e nt Ssage credits remaining Your school Ce AutoText User Guide M J Jupp Page 17 of 38 AutoText User Guide Click
30. go to AutoText gt Send messages Select the Pupil Contacts tab in the Send to section of this screen The amount of contacts data you will be able to see will depend on your own MIS settings You may be able to see all the data in the fields or you may see only the names of the pupils whose contacts AutoText User Guide M J Jupp Page 12 of 38 AutoText User Guide you will be texting To have full access to all contact information you need to have view secure MIS data permissions enabled in your USO account profile The ability to text pupil contacts is dependent on your school exporting MIS data to Atomwide using AutoUpdate J60 characters available Text No Houses found W Year Reception vy C Class No Classes found Show pupils wih ne contact mobile data information ony All contacts will receive the text message C Lead contact only Dessai This functionality enables you to send texts to defined groups of pupil contacts Click on the radio button next to School to text all pupil contacts or select an entire class year or a particular class Each pupil can have up to six contacts so if you do not wish to text them all you can filter the list to show the Lead contact only by selecting that tick box Every time you change your selection the details which will appear below the Send to box will update automatically Cost of sending a text to the selected numbers is 14 49 and c
31. he Service Desk depending on your LA arrangement to request more credits No ability to send messages Once you reach 100 or your agreed limit you will not be able to send any further messages until you obtain additional credits The Send button will be disabled greyed out when you view this page You have used all the message credits allocated to your school The service will stop completely when you reach 100 message credits Your school SMS account is currently overdrawn by 100 message credits TEU characters avaiable Text Cost of sending a text to a single number is 4 5p and consumes 1 message credit AutoText User Guide M J Jupp Page 3 of 38 AutoText User Guide Send a message to a single mobile number If you know the mobile number you want to send a message to enter it in the white box to the right of the Send to text The recipient s number MUST already be registered to their USO account and must also be Verified see Creating a verified mobile for details The number can be entered with or without spaces You will see messages regarding the amount of credits you have left to use and will be prompted to take action when message credits are running low The number of message credits that prompts an alert is defined by your LA When your school has enough credits to continue using AutoText you will see the number of messages remaining Your school currently has 177 message credits remaining TEU characters
32. idered invalid by the system and the person to whom it belongs will not receive any text messages using the AutoText function in the Atomwide support site Opting out of email notifications A pupil s contact may also opt out of receiving email notifications despite supplying an email address to the school The contact must make the wish to not receive email notifications clear to the school AutoText User Guide M J Jupp Page 36 of 38 AutoText User Guide The person responsible for entering the information in the school s MIS must enter an email address for such a contact followed by optout so that the address looks like name domain co uk optout When such an address is exported using AutoUpdate it is considered invalid by the system and the person to whom it belongs will be unable to receive emails using the AutoText function in the Atomwide support site Please note that while entering email addresses using this format into your MIS is possible it is not advisable as it reduces the quality of your data However you may do this at your own discretion AutoText User Guide M J Jupp Page 37 of 38
33. ime frame The Text Messages Received section will show any replies that were sent to the selected school in response to a text message from the system Report Filtering Show sene Messages Occuring between 10 10 2011 and 09 11 2011 Today Yesterday J _Last 7 days i Last 30 days Phone Number _ Undelivered messages only Export message log to Excel Message log for Espresso Education in London henozon 17 43 12 4a Q Message hidden as contains password dota Usage Summary Text messages received An explanation of available fields You can filter the reports by message status date phone number or undelivered messages To view by status make sure the Show tick box is on it is usually on by default with the default selection set to Sent and select to view messages that were sent queued failed or all of the above To filter sent messages by date select the date in the Occurring between field Enter a start and end date by typing it in the box or choose from the date picker which pops up when you click in either AutoText User Guide M J Jupp Page 27 of 38 AutoText User Guide date box Alternatively you can simply view a log of messages from Today whichever day it is Yesterday the Last 7 days or the Last 30 days If you want to check whether a text has been sent to a particular number enter it in the Phone Number field If you choose any of the available options or se
34. l Contacts Pupil Absence Pre defined Contact List no user defined groups found The groups in this list are defined within the school s MIS and exported using tie US0 AutoUpcdate Sermice C Display al contacts for pupils with or without an emad address J Display first contact onty If any contact groups have been exported you will be able to select the relevant one from the dropdown list AutoText User Guide M J Jupp Page 25 of 38 AutoText User Guide Within a selected group you can choose to see all contacts associated with each pupil by ticking the box or you can choose the show the main contact only Once the correct group has been chosen you can compose and send an email See also Send email to pupil contacts Send email regarding pupil absence Show the url for this page View logs This page should be used to see a history of messages sent It will provide information on when messages were sent and to whom and will state whether they ve been received The page will also show any replies that were sent to the school via text message When you enter the page the default settings will show Sent messages Today for your school or for all schools in the LA if you are an LA level user School level view School staff accessing this page will be able to see a history of messages sent either for a date range of your choice or preselected time frames such as the last 7 days or the last 30 days Under the Message log
35. lect dates using the date picker the page content will update automatically If you enter any thing in any of the fields manually you will need to the Refresh button The Message log will contain detailed information on the following Date Time Displays when the message was sent Destination The mobile number that the text was sent to Magnifying Glass symbol Will produce a pop up showing the name of the recipient if registered to a USO account or will state that the number is not registered to a user s USO account Message Will display the full text of the sent message Username The user id code of the school Event States the outcome of the system s attempt to send a message If a message was not sent on the first attempt the outcome of every attempt will be recorded as a separate event Received Shows whether the sent message was received by the mobile number it was sent to The Usage Summary will show the total messages sent by each school on the date s selected LA settings configuration LA SMS administrators configuration page In order to view and change the settings on this page LA level users need to have the LA level SMS Administrator profile AND SMS Sender profile added to their USO accounts Both profiles are essential to be able to allocate credits School level SMS Senders including Head Teachers and Nominated Contacts will see a different version of this page containing information relevant to their schools
36. lid mobile numbers Pupil contacts with no mobile number Pupils with no contacts having a valid mobile number Pupil contacts with invalid email addresses Pupil contacts with no email address Pupils with no contacts having a valid email address Selecting the first option Pupil contacts with invalid mobile numbers will generate a list displaying the Pupil s name Year Class Mobile number of contact the Relationship of the contact to the pupil the Contact name and the Reason the phone number is considered invalid Pupil contacts with invalid mobile numbers Ed The following ist shows those pupil contact mobile numbers thal are in your schools MIS system but are invalid and therefore wil not be able to receive any SHS texts sent to them Please correct these numbers in your schools MIS system 10 digs qi expected 12 dig s 11 expected Export to Spreadsheet Please note that if you are not an MIS officer at your school you will NOT be able to see any fields other than the pupils names and the reason the phone numbers are not valid All the other fields will appear blank Invalid Numbers e Numbers are considered invalid if they contain more than 11 digits spaces not included e Numbers beginning with 00 and followed by a foreign country code are also not acceptable Acceptable Numbers e Any UK mobile number submitted with or without spaces e Numbers beginning with 44 and omitting the initial zero character e Numbers beginni
37. ng with 44 and omitting the initial zero character Once a list has been generated you can export it to a spreadsheet if needed by clicking on Export to Spreadsheet and obtain contacts details for these pupils Contacts details must be updated in the school s MIS and will then be exported to Atomwide in the next scheduled data export AutoText User Guide M J Jupp Page 33 of 38 AutoText User Guide Pupil contacts with no mobile number To find pupils whose accounts have no parental contact mobiles select on Pupil Contacts that have No Mobile Number from the dropdown list Pupil contacts with no mobile number The following list shows those pupil contacts that do not have a mobile number in your schools MIS system and therefore will not be able to receive any SMS texts Exportto Spreadsheet The generated results will display the Pupil s name Year Class Relationship of the Contact and the Contact Name Please note that if you are not an MIS officer at your school you will NOT be able to see any fields other than pupils names All the other fields will appear blank If you need to export this list click Export to Spreadsheet to save it in Excel Any new details must be updated in the school s MIS and will then be exported to Atomwide in the next scheduled data export Pupils with no contacts who have a valid mobile To find pupils who do not have any contacts with a valid mobile number select Pupils with no cont
38. onstration Accounts in Atomwide Allocated 5 message credits fram Alomwide pool Log of all changes 59 00 Phil Chapman Atomwvide Allocated 5 message credits to homie l henzo 1 14 31 D0 inna Shaykis Atomwide Demonstration ACCUM in Atomwide Albcated 100 message credis for AutoTert free trial When entering this page view your LA will be named in a greyed out field Text and email settings fields explained Number of message This is filled in by Atomwide when credits are bought by the LA The LA credits purchased SMS administrator does not have the ability to alter this field Total number of message Shows credits allocated to all schools within the authority to date This credits number is calculated automatically by adding the credit allocations of all schools This field cannot be edited Cost per message credit This is decided and filled in by the LA SMS administrator for schools Send credit alert emails This box can be ticked by the LA SMS Administrator If the box is ticked a Head Teacher will receive automated emails when message credits have fallen to a negative number informing them that additional credits must be purchased Activate trial or Allocate The LA SMS administrator can select a school from the dropdown list additional credits and view the number of credits already allocated or allocate additional additional credits to that school by entering the number of credits to be allocated in this field Number of message
39. onsumes 322 __ message credits Sendilo Mobile Number Pre defined Staff List Pupil Contacts Pupil Absence Pre defined Contact List School House No Houses found vero Class O Show pupils with no contact mobie data Information oniy AN contacts will receive the lexi message C Lead contact only AutoText User Guide M J Jupp Page 13 of 38 AutoText User Guide When the list of contacts is generated text to the left of the table informs you how many contacts there are in the list Below the number of contacts it will show the number of recipients The number of recipients may be smaller than the number of contacts as some parents may have the same mobile number registered Duplicate mobile numbers will be ignored so only those with a unique mobile number will receive a text This ensures that no contact number receives more than one message saving the school money in the process The cost of sending the required amount of text messages is calculated automatically based on the number of recipients not the number of contacts and appears in the centre of the screen in bold blue text To remove individual contacts from the send list untick the box to the right of their names The row will still remain visible but any contact who is not ticked will not be sent a message See also Send messages to a mobile number Send messages to a pre defined staff list Send messages regarding pupil absence
40. ou will be texting To have full access to all contact information you need to have view secure MIS data permissions enabled in your USO account profile The ability to text pupil contacts is dependent on your school exporting MIS data to Atomwide using AutoUpdate and the groups being set correctly in your MIS J60 characters available Text send to Mobile Number Pre defined Staff List Pupil Contacts Pupil Absence Pre defined Contact List The groups in this list are defined within the school s MIS and exported using the USO AutoUpdate service O Display al contacts for pupils with or without a mobile number L Display first contact only If any contact groups have been exported you will be able to select the relevant one from the dropdown list AutoText User Guide M J Jupp Page 18 of 38 AutoText User Guide Within a selected group you can choose to see all contacts associated with each pupil by ticking the box or you can choose the show the main contact only Once the correct group has been chosen you can compose and send out a text message See also Send messages to a mobile number Send messages to a pre defined staff list Send messages to pupil contacts Send messages regarding pupil absence Send email If you are an authorised SMS sender to send an email message select Send email under the AutoText module Please note that NO texts or emails are sent automatically The use of this service requires an SMS sen
41. r When you have entered these details click Save List AutoText User Guide M J Jupp Page 7 of 38 AutoText User Guide General Generated members Role Generated members School Additional members USO Additional Registered Mobile Numbers List Name New Group Description Test L School List Membership No members defined for the list You will now see various tabs above the details you have entered and can proceed with adding members to this list You can also change the name and description if you wish and save the changes by clicking Update To learn how to add members see the instructions for each Add members by Role Add members by School Add members by USO account Add members by Mobile phone number Add members by role To add members to a group based on their role select the Generated Members Role tab The tab is yellow so the rows the new members appear in will be the same colour as the tab General Generated members Role Generated members School Additional membe Deputy Head Vice Principal Roles Head s Secretary Contingency LA Level Contingency School Level Google User OpenCheck rights Sutton Blag Role Academic IT Manager Cl OB selected Rotes Admin IT MIS Manager Admin Staff Admissions Advanced Skills Teacher 45T Assistant Head Assistant Principal Bursar Finance Officer Lead Admin Officer Careers Advisor Connexions Caretaker Site Manager
42. r AutoText User Guide M J Jupp Page 11 of 38 AutoText User Guide Add members by mobile number To add a member using their mobile phone number select the Additional Registered Mobile Numbers tab The mobile number you enter must already be registered and verified All fields are mandatory so you must enter a first name last name and mobile number Click Add number User s mobile number added to the st oie nal a General Generated members Role Generated members School Additional members U50 First name Last name Mobie number Tou can oniy add a mobie number here thal has alr ady been r geier ed amp verified to an exeiing USO user accoun Hobe number Si added te St or aa e Additional Registered Mobile Humbers You will see a blue message above the tabs says the user s mobile has been added You will also see a blue message in the grey box showing the mobile number and the user s name you ve entered The user s details will also be displayed under List Membership and will appear in a pale blue coloured row to correspond to the colour of the tab Click Return to save these details and return to the General screen or continue adding members using the other tabs The table under the List Membership heading will show an updated list at every stage See also Add members by Role Add members by School Add members by USO account Send message to pupil contacts To send texts to pupil contacts
43. readsheet AutoText User Guide M J Jupp Page 20 of 38 AutoText User Guide See next Send email to pupil contacts Send email regarding pupil absence Send email to a predefined contact list See also Contacts wishing to opt out of receiving email notifications Email pupil contacts To send texts to pupil contacts go to AutoText then Send email You will be presented with the Pupil Contacts tab in the Send to section of this screen The amount of contacts data you will be able to see will depend on your own MIS settings You may be able to see all the data in the fields or you may see only the names of the pupils whose contacts you will be texting This is determined by whether or not you have the permission to view secure MIS data set in your USO account profile The ability to email pupil contacts is dependent on your school exporting MIS data to Atomwide using AutoUpdate Subpect re Unlimited email text goes here Cleartex Cost of sending an email to the selected addresses consumes 1 messaging credit Sendto pupil Contacts Pupil Absence Predefined Contact List i School House No Houses found C Year Reception Cass No Classes found Show pupils with no contact email data information only AN comacts will receive the email C Lead contact onty Exportto spreadsheet AutoText User Guide M J Jupp Page 21 of 38 AutoText User Guide This functionality enables you to send texts to
44. redits _ Mobile Number Pre defined Staff ff List Pupil Contacts Pupil Absence Pre defined C Contact List L md This attendance data was processed at 14 19 today The following absences were found for today Please click the Send button to send the displayed message to the absent pupils primary contact with appropriate data replacement Any rows with RED text will not be automatically sent as the message would be too long after substituting the appropriate names lance Is Tt Absent for PM session but present for AM sults for each time _ Exportto spreadsheet PM py weer onty Absence alerts opt out Absent for both AM and PM sessions gt come abe fot coat amas fa eB atn lt j El Year 1 COOCOO mii Year 3 SS ree o O o a aii l Years e a eael see aee e ee igion El Year7 neem mee eee Year 9 So e vere see ter ee ee OOZ fo Si Sis Hovering your mouse over a particular row in the results table will display the message that will be sent to that person When you are happy with the message recipients click Send Dropdown menu options for viewing attendance data AM Absences only Selecting this option will display only those pupils who were absent at morning registration and allow you to send an alert to their parents guardians PM Absences only Selecting this option will display only those pupils who were absent at afternoon
45. registration and allow you to send an alert to their parents guardians AutoText User Guide M J Jupp Page 16 of 38 AutoText User Guide This may turn out to be the same or larger list of pupils as the one for AM absences so if you send the alert again the contacts of most of these pupils will receive 2 absence notifications in a single day Absent for both AM and PM sessions Selecting this option will display the pupils marked as absent at both morning and afternoon sessions This option can only be used after both sets of attendance data have been exported anda single message can then be sent to cover both absences Absent for AM session or PM session or both Selecting this option will display the pupils marked as absent at EITHER the morning or afternoon session AND it will also display those pupils marked absent at BOTH sessions All contacts for these pupils will receive a single message regardless of whether the pupil was absent during just morning or afternoon registration or was absent for the entire day Absent for PM session but present for AM Selecting this option will display only those pupils marked absent at afternoon registration but present during the morning registration You can then notify these pupils contacts about their afternoon absence This assumes that any pupils who were absent during the morning session have already had alerts sent to their contacts and prevents those individuals from receiving a second noti
46. registration or was absent for the entire day Absent for PM session but present for AM Selecting this option will display only those pupils marked absent at afternoon registration but present during the morning registration You can then notify these pupils contacts about their afternoon absence This assumes that any pupils who were absent during the morning session have already had alerts sent to their contacts and prevents those individuals from receiving a second notification on the same day See also Send email to pupil contacts Send email to a predefined contact list Contacts wishing to opt out of receiving email notifications Email predefined list To send an email to pre defined groups of pupil contacts go to AutoText gt Send email Select the Pre defined Contact List tab in the Send to section of this screen The amount of contacts data you will be able to see will depend on your own MIS settings You may be able to see all the data in the fields or you may see only the names of the pupils whose contacts you will be texting To have full access to all contact information you need to have view secure MIS data permissions enabled in your USO account profile The ability to text pupil contacts is dependent on your school exporting MIS data to Atomwide using AutoUpdate and the groups being set correctly in your MIS From admingatomwide com From address definition address Subject Text Clear text Send to Pupi
47. resses in your schools MIS system 2 eee SS domain Es that contains an egal character Export to Spreadsheet Please note that if you are not an MIS officer at your school you will NOT be able to see any fields other than the pupils details and the reason the email addresses are not valid All the other fields will appear blank Any new details must be updated in the school s MIS and will then be exported to Atomwide in the next scheduled data export Pupils whose contacts have no email address To find pupils whose contacts have not provided an email address choose Pupil contacts with no email address from the dropdown list The results will show Pupil s name Year Class Contact s relationship to the pupil and the Contact name This list can be exported to a spreadsheet if needed Pupil contacts with no email address The following list shows those pupil contacts that do not have an email address in your schools MIS system and therefore will not be able to receive any email AutoText User Guide M J Jupp Page 35 of 38 AutoText User Guide Please note that if you are not an MIS officer at your school you will NOT be able to see any fields other than the pupils details All the other fields will appear blank Any new details must be updated in the school s MIS and will then be exported to Atomwide in the next scheduled data export Pupils who don t have any contacts with email addresses To find pupils who do
48. results table will display the message that will be sent to that person When you have selected the email recipients and composed a message click Send Dropdown menu options for viewing attendance data AM Absences only Selecting this option will display only those pupils who were absent at morning registration and allow you to send an alert to their parents guardians PM Absences only Selecting this option will display only those pupils who were absent at afternoon registration and allow you to send an alert to their parents guardians This may turn out to be the same or larger list of pupils as the one for AM absences so if you send the alert again the contacts of most of these pupils will receive 2 absence notifications in a single day AutoText User Guide M J Jupp Page 24 of 38 AutoText User Guide Absent for both AM and PM sessions Selecting this option will display the pupils marked as absent at both morning and afternoon sessions This option can only be used after both sets of attendance data have been exported and a single message can then be sent to cover both absences Absent for AM session or PM session or both Selecting this option will display the pupils marked as absent at EITHER the morning or afternoon session AND it will also display those pupils marked absent at BOTH sessions All contacts for these pupils will receive a single message regardless of whether the pupil was absent during just morning or afternoon
49. rt via AutoUpdate usually overnight After any change has been made it is essential to click the Update button in the lower left corner This ensures the changes take effect and adds it to the change log at the bottom of the page The change log will display all changes made within the LA if no school is selected If a school is selected only the changes relevant to that school will be shown Schools will see only changes relevant to them The View settings summary button in the lower right corner will produce a summary of all activity stating how many credits have been allocated to each participating school and how many have been used Any school not yet using the USO AutoText service is entitled to a free trial The LA administrator will see a blue link called Activate trial below the school s name The link appears only if the school has not yet used AutoText The free trial can only be activated once The selected school will receive 100 free credits that are not deducted from the number of credits purchased by the LA Once the 100 credits are used up the school can be allocated additional credits by the LA A school can also purchase additional credits directly from Atomwide School settings configuration School SMS Sender configuration page SMS Senders can view the configuration page as illustrated below but do not have the ability to make any changes to the number of messages available or sent AutoText User Guide M J Jupp Page
50. rted to this fact with a red warning message on the Send SMS page image below You have used all the message credits allocated to your school The service will stop completely when you reach 100 message credits Your school SMS account is currently overdrawn by 85 message credits An automated email is sent to the LA SMS Administrator when the point illustrated above is reached If the SMS Administrator has ticked a box on the AutoText gt Configure Settings page the Head Teacher at the relevant school will also receive an automated email stating that the schools SMS account requires additional credits If this box is not ticked only the SMS Administrator at the LA will receive a message Once you are in negative credits you can continue to send messages that would take you to the limit for your school If as in the image above you have 15 message remaining before reaching the 100 limit and you attempt to send 17 messages the system will not allow any messages to be sent until you have purchased additional credits You can not send this message to the recipient list selected as this would use more message credits then the number currently available to your school You have used all the message credits allocated to your school The service will stop completely when you reach 100 message credits Your school SMS account is currently overdrawn by 85 message credits You will need to contact either your LA SMS Administrator or t
51. t this point or not The table under the List Membership heading will show an updated list at every stage See also Add members by Role Add members by USO account Add members by Mobile phone number Add members by USO You can add individual members by selecting the Additional Member USO tab and searching for users General Generated members Role Generated members School Additional members USO _Additional Registered Mobile Numbers To add an existing USO account fo fhe list use tbe search tool below Find a user Types Staff only Search Username Authority any of the below First name School any hai Last name List Membership Ho members defined tor the tist To find an individual user you can search for them by their username first name last name school or any combination of these Select your criteria and click Search The search results will be displayed in a table in the lower section of the blue bordered box Click Select to the left of the user s name The row containing the user you selected will turn purple and the user s name will appear under List Membership in a green coloured row to correspond to the colour of the tab Users that have been added individually using this process can also be individually deleted from the group by clicking Delete to the right of their details AutoText User Guide M J Jupp Page 10 of 38 AutoText User Guide User s mobile number
52. ttendance tab in the Send to box If there are no absences on a given day the message you see will inform you of this Sendto Mobile Humber Pre defined Staff List Pupil Contacts Pupil Absence Pre defined Contact List Ho absent pupil data found for today The Pupil Absence tab can only be used to find absent pupils and text their contacts on the day on which they are absent You cannot use this to inform contacts of absence on previous days If you need to inform contacts of a previous absence or another issue you will need to find them via other methods See sending messages to pupil contacts If there are pupils absent the day you access this interface you will see a list of the pupils names Whether you see their contacts names and details depends on whether you have the view secure MIS data permissions enabled in your USO account profile Certain year groups can be excluded from the results via the options selected on the Configure settings page The absence alerts opt out settings on the right in the green bordered box can be changed on this page without affecting the default settings It will merely produce a different set of results with either more or fewer names depending on which years are included or excluded The results will change as soon as you click Update Absence List If absent pupils are found their names and their primary contacts names will be shown in the results and you will be able to send the contacts a
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