Cisco IP Phone SPA504 Basic User Guide
Contents
1. and provide phone status information Some of these functions are not currently supported on the IPVS platform 11 Mute button Press to mute or unmute the phone When the phone is muted the button glows red A flashing red mute button indicates that the phone has no network connectivity 12 Volume button Press to increase the volume and press to lower the volume of the handset headset speaker when the handset is off hook or ringer when the handset is on hook 13 Speaker button Press to turn the speaker on or off When the speaker is on the button glows green 14 Headset button Press to turn the headset on or off When the headset is on the button glows green 15 Keypad Press keypad keys to dial phone numbers enter letters or choose menu items Soft keys Highlighting the main ones these are generally self explanatory and change depending on the mode the phone is in Add Adds a new item for example a new directory entry Back Returns you to the previous screen Call Rtn Returns the last missed call by dialling the number that called you See Viewing and Returning Missed Calls Conf Initiates a conference call delChar Deletes the last number or letter Dial Dials the string of numbers that you have entered or the number that you have highlighted in a list such as the Missed Calls screen Directory Access your personal address book www optimumconnect2. by pressing the line button www optimumconnect co uk www datasharp co uk oe 0 opt mum am sce connect datasharp Transferring Calls You can transfer a call to another extension STEP 1 During an active call or with a call on hold press Trnsfer STEP 2 Do one of the following Enter the number to where you want to transfer the call or Use the directory to choose a number from the personal directory STEP 3 Press Dial or wait a few seconds The call is placed on hold and a new line is opened to dial the number STEP 4 Do one of the following To transfer the call without waiting for the other person to answer press Trnsfer after the call begins to ring and hang up If you hang up before the second call rings the transfer fails and the first call is disconnected If you misdial press the second line button again to receive a dial tone To transfer after speaking privately to the other person press Trnsfer at any time during the conversation Managing Call Waiting If you are on a call when a second call comes in you will hear a call waiting tone and or see a flashing indicator light on the handset rest depending on the configuration of your phone To answer the new call on the same line STEP 1 Use the navigation button to select the call STEP 2 Press Answer to answer the call The call on the other line is automatically put on hold To return to the original call use the following method
3. Datasharp Optimum Connect Cisco IP Phone SPA504 basic user guide Phone components L 2 3 4 J Handset Pick up to answer or place calls Speaker Speaker for phone Message Waiting Indicator When lit i Red You have a new voice mail message ii Flashing Red You have an incoming call IP phone screen Your phone might vary but typically it displays Date and time Phone station name Line extensions Softkey options Startup logo screen saver background photo and photo album Line keys Phone line status Green steady Line is in use Green blinking There is an incoming call Red blinking Line is on hold www optimumconnect co uk www datasharp co uk aecoptimum datasharp awe Connect Orange Line is unregistered cannot be used Flashing Orange The phone is not connected to the network These keys are not currently configurable 6 Softkey buttons Press a softkey to perform the action on the label onthe IP phone screen above the softkey 7 Navigation button Press the arrows to scroll items on the IP phone screen 8 Messages button Press to access voice mail Must be set up by your phone administrator 9 Hold button Press to place a call on hold 10 Setup button Press to access a menu to configure features and preferences such as your directory status and speed dials access your call history set up functions
4. STEP 1 Use the navigation button to select the call STEP 2 Press Resume to re connect to the call Viewing and Returning Calls You can view edit and return calls by looking the number up in the call history For example the IP phone screen on your IP phone notifies you if a call came in that was unanswered To return the missed call you can press Missed to view a list of missed calls and dial a selected number www optimumconnect co uk www datasharp co uk eesoptimum See Connect e mf datasharp To redial any call by selecting it from a call history list STEP 1 Press Setup STEP 2 Scroll to Call History and press Select STEP 3 Scroll to the desired list such as Missed Calls and press Select If a call is from an outside line or a long distance number it might be necessary to edit the call before returning it For example it might be necessary to add a prefix digit that your system requires for an outgoing call You can Press Dial to dial the number that called you Press EditDial to edit the number before calling it and then press Dial Setting Do Not Disturb Use the Do Not Disturb feature to prevent incoming calls from ringing your phone If you have voice mail configured incoming callers immediately reach voice mail If voice mail is not configured callers hear a busy signal or message STEP 1 To set Do Not Disturb press Do Not Disturb on your phone The IP phone screen indicates that Do Not D
5. TEP 2 Scroll to User Preferences and press Select STEP 3 Scroll to Screen Preferences and press Select STEP 4 Scroll to Display Brightness The default contrast is 15 Enter a number between 1 lowest and 15 greatest to change the contrast STEP 5 Press Save Setting the Screen Backlight Timer You can set a timer for your screen so that your IP phone screen becomes dark after a specified time when the phone is idle STEP 1 Press the Setup button STEP 2 Scroll to Preferences and press Select STEP 3 Scroll to Back Light Timer and press Edit STEP 4 Press option until the desired time is reached STEP 5 Press OK then Press Save www optimumconnect co uk www datasharp co uk eesoptimum See Connect e mf datasharp
6. co uk www datasharp co uk eesoptimum See Connect e mf datasharp DnD Do Not Disturb prevents incoming calls from ringing your phone EditDial Edits a number before dialing EndCall Disconnects a call Hold Places a call on hold More View additional softkeys NewCall Opens new line on speakerphone to place call Next Moves to the next item in a list for example a song in the MP3 Playlist Option Displays a sub menu of tasks for the current screen PickUp Allows you to pick up answer a call that is ringing at another extension Redial Redials the last number that was called Brings up the list of recently dialled numbers Resume Resumes a call that is on hold Save Saves your changes Trnsfer Performs a call transfer Common features used on the telephone system Placing or Answering a Call To place or answer a Call Pick up the handset Press the Speaker button Press the Headset button Press a line button to place a call or a blinking line button to answer a call Dial the number and then lift the handset Dial the number and press Dial Press New Call and dial the number Select a number from the directory and press Dial Press Redial to dial the last number that you called lf you are ona call and another call comes in press Answer to place the current call on hold and answer the incoming call To return to the f
7. irst call select it by using the Up Arrow key or the Down Arrow key and then press Resume To place a new call while another call is active on the same line press Hold press New Call and enter the number www optimumconnect co uk www datasharp co uk eesoptimum See Connect e mf datasharp Ww eB is 7 2 e a LT Adjusting Call Volume and Muting To adjust the volume while you are on a call press on the Volume button to increase the volume or press to decrease the volume Press Save Pressing the Volume button while not on a call adjusts the volume of the phone ringer Using Mute To mute the phone microphone speaker or headset microphone press Mute The button lights red Press Mute again to unmute Putting a Call on Hold To put an active call on hold press Hold Music on hold plays for the caller if activated with supplier to indicate that the call is on hold Resuming a Call To resume the call press the optionally configured flashing red line button for the call If you have multiple calls all calls are put on hold except the active call Ending a Call To end acall lf you are using the handset hang up lf you are using the speakerphone press Speaker Ifyou are using the headset either press the Headset button wired or replace the receiver wireless Press EndCall to hang up one call and preserve another call If necessary remove the call from hold
8. isturb is turned on for your phone STEP 2 Scroll to Do Not Disturb STEP 3 To turn off Do Not Disturb press DnD Configuring Call Waiting Call waiting alerts you when you are on a call with a status message and ringing that another call is incoming If you turn call waiting off incoming calls do not ring your phone if you are on another call and the caller hears a busy signal or message To turn call waiting on or off STEP 1 Press Setup STEP 2 Scroll to User Preferences and press Select STEP 3 Select Call Preferences STEP 4 Scroll to Call Waiting and press the Right Arrow key to turn call waiting On or Off STEP 5 Press Save www optimumconnect co uk www datasharp co uk eesoptimum See Connect e mf datasharp Placing a Three Way Conference Call To initiate a conference call STEP 1 Press Confrn during an active call The first call is placed on hold a second line is opened and you hear a dial tone STEP 2 Dial the second person s telephone number STEP 3 Press Confrn again All three parties are connected in the conference call When you hang up the other two parties are disconnected To keep the other parties in a call but disconnect yourself from the call press Join if available on your phone system Customising Your IP Phone Screen You can customise your IP phone screen Changing the Screen Contrast To adjust the contrast of the IP phone screen STEP 1 Press the Setup button S
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