Iridium 9555 Upgrade User Guide HT10001
Contents
1. 3 3 2 Upgrade tool fails e Ensure the upgrade application is closed e Disconnect the USB cable from handset e Reboot the PC e Disconnect the charger from the handset e Remove the battery from the handset count to 15 replace the battery e Reconnect the USB cable between the handset and PC e Reconnect the charger to the handset e Switch on the handset e Re run the upgrade tool 4 Changes 4 1 Revision History 4 1 1 HT10001 4 1 1 1 Enhancements and Improvements e Windows OS Support is added for data services firmware upgrade tool o The USB drivers firmware update tool and firmware upgrade instructions have all been updated to support these new Windows OS versions y XP 64b v Vista SP2 Vv Vista 64b v Win7 32b Win7 64b e OS support for added for data services on MacOS version 10 4 or later o 9555 is now plug and play on MacOS no USB driver needed e Mic Bias now disabled when not in a call o Voltage bias now only present when calls are up to support partner cradle design e Default SMS Expiry Period now 7 days o SMS delivery now tries for 7 days to deliver to frequently offline recipients e Iridium s SMS Service Center number now provided as the pre programmed default Iridium Satellite Proprietary and Confidential 4 1 1456 2783 2862 2883 3012 3036 3064 3072 3082 3089 4 1 4 1 2 4 1 Iridium Satellite LLC Confidential amp Proprietary o Any other Service Center number may still be pro2. code to indicate keypresses o See Iridium ISU AT Command Reference v2 25 for details about AT KEY 4 1 2 2 Bugs fixed 2462 2635 2634 2480 1766 2501 2751 2479 2688 2630 2664 2006 AT command interface adjusted to support phonebook tool AT CGMM command is not followed by a line feed as other commands are AT GMM reports wrong product number Audio loopback test does not work in headset mode Low battery warning shutdown behavior corrected Battery status on DPL handset does not update MT data call problem while using AT CAR 2 fixed Enable call status on 9555 LCD display for DPL calls Cannot generate DTMF while in FULL_ACTIVE call Change call barring PIN does not work correctly Date time setup not persistent over power cycle DPL connection sometimes closes and re opens unexpectedly DPL times out Iridium Satellite Proprietary and Confidential 2477 2152 2160 2675 2525 2363 2460 2737 2760 2788 2414 2522 2677 2486 2365 2759 2705 2680 1750 2379 4 1 3 Iridium Satellite LLC Confidential amp Proprietary DPL handset erratic behaviour Messages Expiry Period has no default option selected Failure of AT MSVLS 1 DTMF mute AT command 9555 does not work with Direct Internet software 9555 Handset Timeout with MO SBD Msg Write using AT SBDWB 9555 Resets when Reading 1960 Byte SBD MT message 9555 standby time lower than 9505A when weak signal conditions ISU may reboot after 7 weeks continuous running Long SM
3. tool application will prompt you to disconnect other devices and re start the tool to re scan for devices Once the Iridium 9555 handset is located select it and press the Start button select the Yes button when you see the Are you sure message The upgrade application will automatically detect which firmware components need upgrading on your Iridium 9555 Handset and will run through each of the required upgrades in turn rebooting the handset automatically between each one At the end of a successful upgrade the upgrade tool application will pop up a window saying All upgrades complete click on the OK button To check that you have the correct firmware release on the Iridium 9555 Handset view the Phone Information Menu Menu gt Setup gt Phone Information this will show the new release F w HT10001 You can now disconnect the handset from the USB and the charger Troubleshooting 3 3 1 No Handsets in the Handsets List e Try removing the SIM from the handset e Try hard power cycling the handset disconnect from USB and charger power down handset remove battery count to 15 replace battery power handset on again replace USB connection e Try rebooting your PC especially if you have previously had an upgrade that failed This ensures that the COM ports have not been left in an inoperable condition Iridium Satellite Proprietary and Confidential Iridium Satellite LLC Confidential amp Proprietary
4. 3 2 Performing the upgrade from HT08008 HT09007 or HT09014 Note Difficulties have been reported opening ZIP files in Windows 7 It is recommended that all zip files be expanded prior to copying to the Windows 7 host 1 Power the Iridium 9555 handset on 2 Connect the Iridium 9555 handset to the charger 3 Connect the USB cable between the PC and the Iridium 9555 handset 4 If you have not used the PC for data connections using the Iridium 9555 handset before proceed to step B If you have used the PC for data connections using the Iridium 9555 handset before or installed Iridium firmware before proceed to step A a You need to remove the previously installed drivers i Set the phone to DFU mode by entering the following on the keypad 888 lt green key gt ii Go to your Start menu or the newly renamed Pearl menu locate Computer right click on it and select Properties Iridium Satellite Proprietary and Confidential b Iridium Satellite LLC Confidential amp Proprietary ili On older versions of Windows select the Hardware tab then select Device Manager a link on newer versions of windows expand the Ports COM amp LPT Universal Serial Bus controllers and Other devices trees and then select Show hidden devices from the View menu iv Locate any entry containing Iridium under the Universal Serial Bus controllers tree right click on it and select Uninstall If an option exists to delete the
5. 9555 Firmware HT10001 built 29 Jan 2010 11 57 GMT 3 Upgrade Tool This section explains how to upgrade an Iridium 9555 handset to HT10001 from HT08008 HT09007 or HT08014 For updated information regarding upgrade from other or pre production 9555 firmware releases in use by beta test please contact your Iridium Service Provider A full upgrade is expected to take from 6 to 15 minutes a few more minutes longer from HT08008 During each of the upgrade steps the upgrade application will show you progress and the display on the 9555 handset will vary For example it may show an upgrading message or blank during the other portions of the upgrade or showing the start up animation as the handset is rebooted As the upgrade proceeds you may see Inconsistent firmware Please run upgrade tool displayed on the Iridium 9555 handset screen Please ignore this message while the upgrade is still in progress 3 1 Requirements Before you start ensure you have the following e Iridium 9555 Handset currently running HT08008 HT09007 or HT09014 firmware This may be verified by selecting Menu Setup Phone Information on the Iridium 9555 Handset The firmware version is displayed and should say HT08008 HT09007 or HT09014 For upgrade from other firmware versions please contact Iridium Support e PC running one of O O O Microsoft Windows XP SP2 Microsoft Windows XP SP3 Microsoft Windows Vista SP1 Microso
6. Iridium Satellite Product Firmware Technical Release Notes Iridium Satellite LLC Confidential amp Proprietary Release Notes 9555 Firmware Version HT10001 February 18 2010 Iridium Subscriber Equipment Firmware Engineering Table of Contents 1 2 3 4 3 1 RELEASE DESCRIPTION AND PURPOSE VERSION INFORMATION UPGRADE TOOL REQUIREMENTS 3 2 PERFORMING THE UPGRADE FROM HT08008 HT09007 OR HT09014 uu cccccssssecececeesesseeeeeeeesenseaeeeeees 3 3 TROUBLESHOOTING 4 1 3 3 1 No Handsets in the Handsets List insirui a e casecadetwsvectusesvexeetestoeeets 3 3 2 Upgr de tool Jails ss csssessscossnccscotiescevetansudesutestenvetsetescrivetesstocstusnsdusutiestsevtesdeasvamsubetebesasvetsetteciiveseuseosssues CHANGES E O E EEEE E EEE REVISION HISTORY e E O E E E E 4 1 1 TAT TOOT AEE ANAE A ATT a AE EE a at E EE E A ETE ORT gt EA E 6 E02 0 e AEE EA AAT E EA A AEA A E A E S E E T AEEA AE E rae O Py ro E E 0 O AEE EA ET E E EEE EEEE A EEEE PA E E EE ere eee er ae 4 1 4 HTOSOOS Product Launch iosas onana E bates E E Iridium Satellite Proprietary and Confidential Iridium Satellite LLC Confidential amp Proprietary 1 Release description and purpose This note covers the 9555 Firmware Release HT10001 The last official release was HT09014 This HT10001 contains enhancements and fixes defects noted below in Changes chapter 4 2 Version Information The release version information is as follows
7. Predictive text entry capabilities are now contained in the 9555 Call Waiting Iridium Satellite Proprietary and Confidential Iridium Satellite LLC Confidential amp Proprietary o 9555 user on a call now signalled of incoming 2 call provided menu options to hold 1 call and answer 2 call give 2 call busy signal answer 2 call and terminate 1 call Arabic language menu support o The 9555 now may be configured to display all menus in Arabic More functions now assignable to Convenience Key o The convenience key can now be associated with No Action Start Call End Call Redial SIM Phonebook My Phonebook Messages Call Voicemail Call Hold Call Hold menu options are now accessible during a call Font size increased for dialled digits o Dhialled digits on the 9555 now display in a larger font which reduces in size as many digits are entered Long SMS now supported on 9555 o 9555 now can edit and send text SMS of up to 1 000 characters New text entry configurability selection menu in languages menu o The Language Settings menu now contains a choice which will allow text entry capabilities to be configured as English French or Spanish predictive text or traditional multi tap Dialled digits displayed in Czech Russian Greek Polish Hungarian modes o Display improved for dialled digits in these languages modes Default SMS delivery notification changed to be OFF AT KEY now implemented to enable unsolicited AT result
8. S from 9555 to email never arrive Long SMS to GSM cell not reassembled MO call with handsfree headset no sidetone No way to return to SMS message editor after entering send screen On new SMS arrival read Delete All causes phone to hang Reading an empty plain text SMS message causes handset to restart Call rejected in MMI continues ringing Problem with multiple addressees in short SMS to Cell and email Updated logic to improve startup performance Symbol table softkeys missing when entering email address in phonebook USB Voice calls do not prevent other MMI activity should be same as data calls Using red key to cancel some events causes audio to be routed wrongly HT09007 4 1 3 1 Enhancements 2428 Windows XP Service Pack 3 support 4 1 3 2 Bugs fixed 1456 1739 2160 2321 2383 2385 Additional AT commands now handled AT CMUT Mute Control AT CLVL Loudspeaker Volume Level Control AT CAR except AT CAR 0 Audio Output Control on 9522A Daytona If Loudspeaker pressed during call set up softkey labelling once connected now correct Fixed AT MSVLS 1 DTMF AT command to mute while in a call Draft SMSes longer than 480 characters no longer truncated SMS send to email help text made to match actual functionality Long SMS from another 9555 no longer causes handset to reset Iridium Satellite Proprietary and Confidential Iridium Satellite LLC Confidential amp Proprieta
9. driver select this also Respond Ok to any Are you sure prompts v Remove and replace the battery from the phone to get out of DFU mode Restart the phone Which should still be connected to the PC by the USB cable vi Locate any entry containing Iridium under the Ports COM amp LPT tree right click on it and select Uninstall If an option exists to delete the driver select this also Respond Ok to any Are you sure prompts vii Unplug and re plug the phone from the USB cable This should trigger the Found New Hardware wizard The next steps depend on which version of Windows you have Windows XP i A window titled Found New Hardware will appear ii Select No not at this time iii Click Next iv Select Install from a list or Specific Location Advanced v Click Next vi A window titled Please Choose Your Search and Installation Options will appear vii Select Search for the best driver in these locations viii Uncheck Search Removable Media Floppy CD Rom ix Select Include this location in the search x Click the Browse button and browse to the VCOMPORT driver s location i e C Mridium HT10001 tools windows_usb VWCOMPORT x1 Click Ok xii Click Next xiii A window titled Complete the Found New Hardware wizard will appear xiv Click Finish xv On the Iridium phone press 888 then the green button to manually put the phone in DFU mode At this time windows will see a new hardware dev
10. ft Windows XP SP2 64b Microsoft Windows Vista SP2 Microsoft Windows Vista SP2 64b Microsoft Windows 7 32b Iridium Satellite Proprietary and Confidential Iridium Satellite LLC Confidential amp Proprietary o Microsoft Windows 7 64b e For updated information regarding upgrade tool compatibility with other Windows operating systems please contact your Iridium Service Provider e USB cable e Charger e Firmware upgrade archive unpacked to a local disk folder on your PC The upgrade tool needs to be able to write to the folder it is being run from do not run it from a shared network drive or CD copy the firmware upgrade package to a local folder on the PC being used for the upgrade eg C Iridium Subsequent references to path will assume C I ridium Warning e Ifyou have a Bluetooth device enabled on your PC you will need to disable it while you do the upgrade For example if you have a Bluetooth dongle please unplug it if you have built in Bluetooth please turn it off For example on an IBM Thinkpad the Fn plus F5 keys bring up a screen that lets you turn the Bluetooth on or off Not absolutely required but for best results Remove the SIM prior to upgrade If the SIM is allowed to remain in place be sure SIM Lock is disabled Turn off Phone Lock if currently enabled Connect charger or ensure full battery charge Disconnect external docking antenna perform upgrade inside no satellite network connectivity
11. grammed exactly as before One touch access now available for Voicemail o Voicemail may now be accessed by pressing and holding the 1 key ip_audio_routing_req DPL command implemented for 9555 o Audio routing control now available for 9555 through DPL See 9522B DPL Protocol and Hardware Spec C7818 S 013 pdf Warning now issued when SMS memory full o Users now notified of the need to delete unneeded messages from Inbox and Outbox so that new messages may be received When SMS memory is full the following message will appear SMS memory full SMS cannot be received or stored until messages are deleted 1 2 Bugs fixed AT CMUT command fixed When data call fails phone now returns to idle screen Call Timers now work on MT handset Removing USB while data call is up now terminates data connection Spanish menu translations improved Data calls are now metered Problems fixed maintaining MyPhonebook once it has been filled Missing Symbol chars lost in prior release restored to table in Insert Symbol screen Entries added by Phonebook Tool now correctly sorted Handset start behavior of on off button problem fixed made more reliable 1 3 Known issues Downgrade from HT9004 or higher to HT08008 unreliable DirectInternet 2 0 2 software not supported on Windows XP 64b Windows Vista or Windows 7 update planned by FY10 Q2 HT09014 2 1 Enhancements and Improvements Predictive text entry for English French Spanish o
12. ice Iridium Satellite Proprietary and Confidential Iridium Satellite LLC Confidential amp Proprietary Xvi Refer to the VCOMPORT instructions above and substitute the DFU directory and driver instead of VCOMPORT When finished restart the phone and continue with the upgrade process Windows Vista i A window titled Found New Hardware will appear ii Click Locate and Install Driver Software Recommended iii If a User Account Control permissions window appears click Continue iv Click Don t Search Online v Click I don t have the disk show me other options vi Click Browse my computer for driver software Advanced vii Click the Browse button and browse to the VCOMPORT driver s location i e C Mridium HT10001 tools windows_usb VWCOMPORT viii Click Ok ix Click Next x Note a windows security box will usually appear stating that Windows can t verify the publisher of this driver software Click Install this driver anyway xi Click Close x1i On the Iridium phone press 888 then the green button to manually put the phone in DFU mode At this time windows will see a new hardware device xiii Refer to the VCOMPORT instructions above and substitute the DFU directory and driver instead of VCOMPORT When finished restart the phone and continue with the upgrade process Windows 7 A message balloon will appear in the lower right hand corner indicating that driver software could not be installed i Click on the w
13. indows Pearl ii Mouse Over and then right click Computer and select Manage iii A window titled Computer Management will appear iv Click the Device Manager link v Expand the Other devices tree vi Locate the Iridium 9555 Handset and right click on it and select Update Driver Software vii Click Browse my computer for driver software Iridium Satellite Proprietary and Confidential 5 6 7 8 9 10 3 3 Iridium Satellite LLC Confidential amp Proprietary viii Then click the Browse button and browse to the VCOMPORT driver s location i e C Iridtum HT10001 tools windows_usb VWCOMPORT ix Click Ok x Click Next x1 Note a windows security box will usually appear stating that Windows can t verify the publisher of this driver software Click Install this driver anyway xii Click Close xiii On the Iridium phone press 888 then the green button to manually put the phone in DFU mode At this time windows will see a new hardware device xiv Refer to the VCOMPORT instructions above and substitute the DFU directory and driver instead of VCOMPORT When finished restart the phone and continue with the upgrade process Run the upgrade tool application from within the release folder on the PC eg C Mridium HT10001 upgrade_tool H2Upgrade_HT10001 exe by double clicking on it The upgrade tool application will automatically search for devices connected to the PC If more than one handset is found the upgrade
14. ry 2387 SMS sent failed messages no longer jump you out of current activity back to idle screen 2391 SIM Phonebook now can Call or SMS or both without returning to idle screen 2411 Changes made to achieve improvements in MOS audio quality score 2468 DPL Peripheral detection limit to one device corrected will now poll for multiple devices 2498 Volume keys on side of handset now alter PCM audio level previously did not 2505 Satellite communications process changed to reduce numbers of call fades 2534 9555 problem sometimes showing yesterday s date fixed to always show correct date 2528 Corrected problem preventing New Voicemail from appearing 2606 Improved Japanese menu translations 4 1 4 HT08008 Product Launch Iridium Satellite Proprietary and Confidential
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