Rapport Plus User Guide
Contents
1. Press and hold down REW button Tape will wind back until you release the button Press and hold down FF button Tape will wind forward until you release the button Saving your messages 29 Having played back your messages you must now decide if you want to save them Unless you save them at this point they will be erased by new incoming messages recorded over of them To save your messages proceed as follows 1 Atthe end of message playback you will hear three beeps and the tape will reset 2 Press SAVE Rapport responds with a beep All your messages will be saved It is not possible to select particular messages for saving MESSAGE light will continue to flash to indicate the number of messages saved You can hear them again by pressing PLAY Remember however that you must press SAVE each time you play your messages if you want to keep them Having replayed your messages Rapport will rewind the tape and reset to ANSWER mode You can also save your messages by pressing the SAVE button during message playback This will cause the replay to stop immediately and reset to ANSWER 30 Recording amemo message If you are going out and you want to leave a message for someone or leave comments after saved messages you can record a Memo on Rapport This can be played back directly or remotely exactly like any other incoming message Recording 1 Press the MEMO key briefly You will hear a beep amemo wait until2. Rapport Plus Combined telephone and answering machine with integral clock British TELECOM Rapport Plus Combined telephone and answering machine with integral clock British TELECOM 2 British Telecommunications plc Published by British Telecom Technical Publications All possible care has been taken in the preparation of this publication but British Telecommunications plc accepts no liability for any inaccuracies that may be found British Telecommunications plc reserves the right to make changes without notice both to this publication and to the product which it describes If you find any errors in this publication or would like to make suggestions for improvement then please write to BT Technical Publications British Telecommunications plc Anzani House Trinity Avenue FELIXSTOWE Suffolk IP11 8XB Telex 987062 BTANZ G Fax Felixstowe 0394 693257 British Telecommunications pic 1990 No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any human or computer language in any form by any means without the prior permission of British Telecommunications plc British Telecom is a registered trademark of British Telecommunications plc TouchTone is a registered trademark of British Telecommunications plc British Telecommunications plc Registered Office 81 Newgate Street LONDON EC1A 7AJ Registered in England No 1800
3. cannot be answered by the unit As soon as Rapport is ready to answer it will count the pre set number of rings 2 or 4 and answer the call Se No response to Switch mains power off wait at least five seconds controls then switch mains power back on again aaa meee eee Announcementis If only the announcement is distorted it may be distorted because you were too close to the microphone when recording your announcement or you spoke too loudly Re record your announcement It is best to record when your surroundings are quiet as background noise will be picked up by the unit s microphone 45 pumennes ET as LIE EEE EY Rl a a a Incomplete You may experience errors in announcement announcement playback when the tape becomes worn or the Noisy fast winding Rapport fails to answer calls Rapport answers Calls but does not record tape heads of the cassette mechanism become dirty Refer to Looking after Rapport on page 40 Each time the unit is powered up it reads the information it has previously stored such as the length of your announcement Worn or damaged tape or dirty tape heads may result in the unit mis reading this information On playback of the announcement the unit may not play all of the message or it may continue playback past the end of the announcement Should this occur you will hear a series of rapid beeps followed by the start of the incoming recorded messages To overcome this problem switch
4. and provided you produce your receipt it will either be repaired or replaced free of charge The terms of this guarantee do not affect your statutory rights British Telecom accept no responsibility for the security of messages that may be accessed by unauthorised personnel APPROVED for connection to telecommunication systems specified in the instructions for use subject to the conditions set out in them No S 1000 3 H 500823 TELECOM British Telecommunications plc Registered Office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 Printed in the UK TPU 1242 1 6 90 CHCHOSLWOF
5. are connected to a switchboard set the switch to the type of recall signal required by the switchboard Contact your own switchboard operator if you have any doubts PULSE TONE Many new exchanges use tone signalling this enables faster call connection If you don t know which system your exchange uses make a trial call with the switch set to TONE If your trial call fails your line uses pulse signalling and you should reset the switch to PULSE Initial settings Figure 5 18 Setting up Rapport VOLUME The wheel on the lower right hand side of the base controls the volume from Rapport s internal speaker Thus it controls the volume of the playback of messages call progress in MONITOR mode see page 21 the signalling beeps used by Rapport But not those heard by callers Turning the wheel down towards you increases the volume If you turn the wheel up away from you as far as it will go the speaker is turned off altogether Set the wheel in a midway position and adjust as required ANSWER DELAY 2 4 RINGS This controls how long Rapport rings before answering the call when the answering machine is on Move the switch to the left for two rings and to the right for four The longer time gives you a chance to pick up the phone yourself should you be there to do so and the shorter time allows your caller to be answered promptly by Rapport NORMAL ANSWER ONLY This switch allows you to select
6. used only when setting up the unit for the first time Flex off the plastic cover by inserting a pointed object such as a ball point pen in the hole and pressing to the left Note your number on the label Refit the plastic cover with the hole to the right 15 Inserting the 1 Remove the cassette cover by pressing lightly on cassette the right of the panel and pushing it to the left 2 If you need to wind up tape slack use a pencil inserted in the tape reel Insert the cassette with the tape away from you and the full spool on the left Initially this will be with side A uppermost Press the back of the cassette lightly against the spring and snap it into place Ensure that the tape and capstan are as shown below when the tape is inserted Figure 4 16 Setting up Rapport GS ese ee Setting the switches There are various switches on each side of the base these are shown in Figures 5 and 6 with suggested initial settings indicated When first setting up these switches should be set as follows alterations can be made later as required POWER ON OFF This should be set to OFF RINGER HI OFF LOW This controls the ringing volume and may be set to either HI LOW or OFF When set to OFF Rapport will not ring at all when it receives a call Set to HI and adjust if required EARTH BREAK If you are connected to a direct exchange line with access to Star Services set the switch to timed line BREAK If you
7. which one of Rapport s two announcements will greet callers Set to NORMAL at this stage See page 25 REMOTE CODE 2 CODE 1 VOICE This is the Remote Interrogation Code Selector It allows you to select both the method and the security level of remote access to Rapport This is explained in full on page 33 Set to VOICE for Voice Interrogation at this stage Initial settings Switching Rapport on MID WAY VOICE Figure 6 Perform the following strictly in order Insert the connector on the adaptor lead into the round power supply socket on the back of the unit Plug the adaptor directly into a 13 ampere power socket near your phone socket Plug the telephone cord into the phone socket If necessary an extension lead can be obtained from your British Telecom dealer Switch on at the mains socket The clock will flash if you want to set the clock now see page 38 Set POWER ON OFF to ON 20 Setting up Rapport Rapport s starting routine When you turn Rapport on you hear a beep and the green MESSAGE light comes on Rapport then winds the tape backwards and forwards as it performs a self test routine Rapport will not allow you to enter ANSWER mode unless an announcement has been recorded If you press the ANSWER ON OFF button before you record an announcement Rapport will respond with four warning beeps Using the telephone 21 Handset calls Using Rapport with a hearing aid On h
8. 000 Printed in UK Issue number 1 6 90 Publication number TPU 1242 Contents Introducing Rapport Power connection The buttons Switches Setting up Rapport Position Fixing Rapport to the wall Preparing Rapport for use Enabling the batteries Noting your telephone number Inserting the cassette Setting the switches Switching Rapport on Rapport s starting routine Using the telephone Handset calls Using Rapport with a hearing aid On hook dialling Last Number Redial SECRECY RECALL Mixed signal dialling Using the telephone memory Entering a telephone number into memory Clear a number from memory To make a call using memory Recording your announcement Your announcement Example announcements Recording an announcement Checking your announcements Answering calls with Rapport Incoming calls Call screening On 10 12 13 14 14 14 15 16 19 20 21 21 21 21 22 22 22 22 23 23 24 24 25 25 25 26 26 27 27 27 4 Contents SS ee a Fa A E E E E E Playback 28 Messages waiting 28 Message playback 28 Pausing during playback 28 Rewinding during playback 28 Fast forwarding during playback 28 Saving your messages 29 Recording a memo message 30 Recording a memo 30 2 Way Recording 31 Recording a conversation 31 Setting ANSWER mode remotely 32 Setting to ANSWER mode 32 Remote interrogation 33 Remote interrogation by voice 33 Remote interrogation using TouchTone keypad 34
9. 33 Remote interrogation by voice note caution While you are away from base there are two methods by which you can ring in to Rapport and listen to any recorded messages These are Remote interrogation by voice Remote interrogation by tone keypad To have your messages played back to you using this method first make sure that the REMOTE switch on the base of Rapport is set to VOICE Then from the remote phone proceed as follows Dial your own number Have pencil and paper ready Rapport answers and plays your announcement You hear the long beep after which callers leave messages Remain SILENT for about six seconds until you hear a single beep To cut out background noise press the MUTE or SECRECY button on your keypad if there is one or cover the microphone with your hand SPEAK counting will do for a few seconds until you hear two beeps Remain SILENT again as in step 3 above until you hear a single beep SPEAK as in step 4 until you hear two beeps If there are no messages for you Rapport will beep four times and hang up Rapport rewinds and then plays your messages to you At the end of the last message Rapport will beep three times While playing back your messages Rapport will stop every 2 5 minutes at which point you ll hear a single beep When this happens speak immediately and the messages will continue If you don t speak Rapport will hang up 36 Remote
10. Keypad functions 35 Remote playback 35 Rewind during playback 36 Fast forward during playback 36 Repeat playback 36 Stopping playback 36 Cancel auto save 37 Saving messages 37 The Rapport alarm clock 38 Setting the time 38 Setting the alarm 38 Looking after Rapport 40 Caring for your machine 40 Troubleshooting 42 Power failure 42 Telephone not working 42 Clock not working 42 Rapport doesn t ring on incoming calls 42 Numbers cannot be entered into the memory or are lost when the machine is disconnected 42 Dialling faults 43 Poor sound quality 43 Incomplete messages recorded 43 Dial tone announcements or other tones recorded 43 Answering too early 44 Answering too late 44 No response to controls 44 Announcement is distorted 44 Incomplete announcement 45 Noisy fast winding 45 Rapport fails to answer calls 45 Rapport answers calls but does not record 45 Messages indicated but none recorded 46 Rapport cannot be accessed remotely 46 Difficulty in voice interrogation 47 Difficulty in tone interrogation 47 Technical notes 48 Safety 48 Power supply 48 Connection to the British Telecom network 48 Compatible switchboards 49 Conditions of use 49 Ringer Equivalence Number REN 50 Personal Notes 51 Guarantee 52 6 Introducing Rapport Power connection Rapport is a sophisticated answering machine telephone and alarm clock from British Telecom Rapport gives you the benefit of the following facilities Normal and answer on
11. SWER DELAY switch setting determines how many rings must be received either two or four before Rapport answers Normal announcement is played on answering Answer only announcement is played on answering You must enter the first 2 digit code when remotely interrogating You must enter the second 2 digit code when remotely interrogating To interrogate remotely by voice or by tone without a security code 12 Setting up Rapport Position Rapport is designed for use in normal office and domestic environments and must be kept free of dust moisture high temperature and vibration and should not be exposed to direct sunlight Do not stand the unit on carpets or other surfaces which generate fibres or obstruct the units ventilation The Rapport can be used as a desk top or wall mounted telephone For wall mounting remove the stand by applying pressure at A and lifting away from base see Figure 2 Reset button Support stand Figure 2 Fixing Rapport to the wall If your Rapport is going to be wall mounted proceed as follows Remove the support stand see Figure 2 and lay the adaptor lead and the telephone lead into their grooves along the base of the unit and secure in place by slipping them under the retaining clips on either side of the grooves Using a small screwdriver or similar instrument remove the plastic insert from the handset See Figure 3 Retain safely for futur
12. assette over and re record your announcement after three months use The cabinet Do not use benzine thinners or any similar solvent or any abrasive powder to clean any part of the telephone Simply wipe it with a soft cloth Batteries Should you unplug the telephone from the mains the batteries provide a backup for the memory and information is not lost The batteries have a life of about one year When the batteries are discharged you will not be able to store numbers on hook Replace the batteries as follows Lift off the handset The battery compartment is under the small label for your telephone number Confirm that the unit is disconnected from the mains and phone line Lever up the transparent plastic cover by inserting a pointed instrument such as a ball point pen or a paper clip into the small hole on the right of the transparent cover Flex the cover slightly to the left and lift it clear 3 Use a screwdriver to undo the battery cover screw and lift the cover See Figure 7 Battery compartment safety cover Batteries caution Figure 7 Insert two 1 5V batteries type LR44 or equivalent The marking on the compartment shows you how to put them in correctly Screw back the battery cover Replace your telephone number label and slip it on top of the battery cover Then snap back the transparent cover with the small hole to the right Press the white RESET button underneath
13. bers in its memory each with a maximum of 25 digits Having entered them into the memory you can make a note of each name or number on the label on the cassette cover This is marked with numbers from 1 to 0 You can use these numbers 1 to 0 to dial the appropriate telephone number directly from the memory PAUSE This button is used to insert a four second delay in your dialling sequence Some switchboards need a pause after you have dialled the code for an outside line for example You will need to use this button if you are storing such a sequence in the telephone memory You can press PAUSE up to three times in succession to give delays of 4 8 or 12 seconds The memory location keys are the keys on the dialling keypad 1 0 inclusive Remove the label from the cassette cover ready for you to note your number You can take off the transparent cover by flexing it to the left with a ball point or other instrument inserted in the small hole on the right Open the cassette compartment and press the MEMORY STORE button Key the telephone number you want to store You can include PAUSEs or in your sequence Press MEMORY STORE again Decide which rnemory location number 1 to 0 you want to use and enter it using the dialling keypad 24 Using the telephone 6 note Clear a number from memory 1 2 To make a call using memory 1 2 3 The telephone number is now stored under the location number you have ch
14. e RECORD light comes on and you should start speaking When you have finished your announcement press the RECORD button again to end recording The tape will reset and your announcement will be played back to you Rapport resets to ANSWER mode Should you wish to re record your announcement press RECORD and repeat the process The previous announcement will be erased even if it was longer than the new one If anew announcement is longer than the old one it will erase the beginning of a previously recorded incoming message should one be there This is easily done using the CHECK button in the cassette compartment next to the RECORD button Confirm that the NORMAL ANSWER ONLY switch is set to the announcement you want to listen to Press CHECK Rapport replays your announcement and then resets itself the ANSWER light comes on Answering calls with Rapport 27 Incoming calls Call screening Aa WN a 22 Each caller will have up to three minutes to leave a message To make sure that Rapport is ready to take your calls check the following The ANSWER light is on If it isn t press ANSWER ON OFF Rapport beeps and the ANSWER light comes on The NORMAL ANSWER ONLY switch is set to the announcement you want callers to hear The ANSWER DELAY switch is set to your choice of either 2 or 4 rings before Rapport answers You may wish to leave Rapport in ANSWER mode even when you are around After Rapp
15. e display to show that the alarm is on To turn the alarm off when it is sounding either press the ALARM OFF button below the display The alarm will sound again 24 hours later or touch the metal strip on the top of the clock marked SNOOZE The alarm will sound again nine minutes later Each time you touch SNOOZE you will get a nine minute delay 39 eS Sa ee nn nen eS D To turn the alarm off altogether slide the ALARM switch at the the rear to hide the red section The indicator dot goes out However the time of the alarm will be retained in the clock s memory and will be shown when the alarm is next turned on note The alarm will sound for two hours unless cancelled by either the ALARM OFF button or the ALARM switch The SNOOZE feature can be used any number of times within this period 40 Looking after Rapport Caring for your machine warning warning Your telephone should give you many years of trouble free use However some periodic maintenance is needed particularly with regard to the following The tape and tape heads Turn off power at the socket and remove the adaptor before starting to clean any part of the Dependent upon usage it is recommended that you replace the micro cassette every six months Clean the tape heads pinch wheel and capstan every three months using a cotton bud dipped in a proprietary tape head cleaning fluid It is recommended that you turn the c
16. e use Make sure that the adaptor lead and telephone lead will reach their appropriate sockets from the position you have chosen Remove the template from the pocket at the back of the user guide place it against the wall ensuring that the crosses are horizontal and mark the positions by pushing an awl screw or ball point pen through the centre of each cross Drill holes and use the appropriate fixings not supplied Leave the screw head 8mm off the wall Fix Rapport to the wall by locating the screw heads in the slots at the base of the unit Adjust to make a tight fit Figure 3 14 Setting up Rapport ener aI EN EEL AE ES RE ARTETA ae BRT PLES RAG Bt ENERO T TERRES NE o Preparing Rapport for use warning Enabling the 1 batteries caution Noting your telephone number 1 Before starting to prepare Rapport for use or replacing the batteries make sure that the unit is unplugged both from the mains and from the telephone line Rapport comes with two LR44 batteries already fitted these batteries are to maintain the dialler memories should Rapport be disconnected from the telephone line Gently pull out the battery insulation ribbon This connects the batteries already installed in the product Press the white RESET button underneath the unit with for example a ball point pen Pressing the RESET button may clear all the memory stores of your Rapport Therefore RESET is normally
17. ice interrogation Difficulty intone interrogation In order to carry out Its various operations Rapport has to distinguish between speech and non speech noise During a telephone call there is likely to be some background noise and in certain circumstances there will be noise on the telephone line If Rapport answers but you cannot play your messages when interrogating Rapport using the voice method it is possibly due to your surroundings being too noisy This prevents Rapport from correctly interpreting the silent period of the remote interrogation procedure which results in the line being released Make sure you use the MUTE or SECRECY key if one is available Otherwise make sure you place your hand firmly over the whole mouthpiece During the speech periods remember to speak continuously in a loud clear and normal voice Depending on line conditions and the characteristics of the announcement recorded it may take more than one attempt to break in to the remote interrogation mode during announcement replay If still unsuccessful wait until message recording When entering the security code you must wait for confirmation tone after each digit is entered 48 Technical notes Safety warning warning Power supply Connection to the British Telecom network Connect only apparatus complying with BS6301 to either the telephone port or the power supply port Interconnection directly or by way of o
18. interrogation 4 5 6 7 8 note 9 note Rewind during playback Fast forward during playback Repeat playback Stopping playback If you have set Rapport to either CODE 1 or CODE 2 enter the appropriate digits as follows Press the key marked with the first digit of your security code Wait until Rapport responds with a beep Press the key for the second digit of your code Again Rapport confirms your entry with a beep Rapport rewinds and automatically plays back your messages If either or both of your digits were incorrect Rapport beeps four times and hangs up You will have to call again When playback has finished you ll hear three beeps messages are automatically saved after playback unless you press key 6 then after the confirmatory beep press key 6 again Every 2 5 minutes during playback you will hear a beep Press key 2 and playback will continue If you don t do this Rapport will automatically hang up All messages will be saved so you can simply call back To retrace a particular message during playback press key 3 The tape will rewind until the key is released playback will then restart automatically To move forward through the tape press key 4 and hold When released playback will start again automatically Should you wish to hear your messages again wait until the Rapport answering machine finishes and beeps three times Then press key 2 You may stop playback by pressing ke
19. ll automatically switch to ANSWER ONLY if the tape is full even though the switch is set to NORMAL You should take advantage of this feature by recording both types of announcement Otherwise when the tape is full Rapport will not answer and interrogation will not be possible NORMAL announcement Hello this is your name and or number l m sorry can t take your call at the moment but please leave your name and number and any message and I ll get back to you as soon as can Please speak clearly after the long tone ANSWER ONLY announcement Hello this is your name and or number l m sorry can t take your call and I m afraid you can t leave a message on the machine Please call again tomorrow Thank you very much 26 Recording your announcement Recording an announcement Checking your announcements When recording an announcement you should speak into the microphone just below the ANSWER ON OFF button from a distance of about 200mm 8in Don t pause for more than five seconds during recording or Rapport will assume you ve finished and stop recording To record an announcement proceed as follows Decide if you are recording a NORMAL or an ANSWER ONLY announcement and set the NORMAL ANSWER ONLY switch on the right hand side of the base accordingly Open the cassette compartment and when you are ready to speak press the RECORD button briefly you will hear a long beep After a moment th
20. ly operation Switchable answering delay Message playback with pause fast forward and rewind Message saving Call screening 2 way recording Memo recording Security for remote interrogation using TouchTone keypad Voice interrogation Remote switch on Dual signalling Tone Pulse Dual recall earth or timed line break Pause Secrecy Last number redial Storing of ten most used numbers Automatic dialling of stored numbers Ringer volume selection Inductive coupler Alarm clock with snooze facility First unpack Rapport and check that you have all the following Rapport machine a c Adaptor mains transformer one micro cassette one support stand for desktop use already attached two screws for wall mounting rT Rapport must only be used with the adaptor supplied by British Telecom This has a built in plug which must be connected to a 13 ampere socket We recommend that where possible Rapport should not be connected via a socket adaptor with any other equipment as this may affect performance Sa yo uo semsuy 146 semsuy 146i pscoey 146y Guyrem aessa puima asned Aejd eGessew Buwoou df oweyy pooni omg al eaes eBessow Bulwoou S OJJUOD WBE YOOID ISS youms Z00US yoyms wuejy euoydooiyy 3461 soWUOW JOWUOYY jyeoes Aioweyy re pau sequinu jse jeqe sequinu euoyde e sapun juewyedwoo Aeyeg jeqe uo
21. neooj Aioweyy J A09 y sseg Figure 1 8 The buttons Some of the buttons can activate more than one function These buttons control telephone facilities Button Action Result RECALL Press once briefly To recall the switchboard when used with certain switchboards and PBXs PAUSE Press once To insert four second delays in dialling sequence of stored numbers if required SECRECY Press and hold Cuts off the microphone in down the handset LR MR Press twice Redials the last number you dialled Press once To dial a number using the memory store MONITOR Press once To dial a number without lifting the handset MEMORY STORE Press once To enter a number in memory Press twice To erase a number in memory RESET Press once Resets the keypad see pages 14 and 43 RE a a RAN OTS ES BEE TCSII E LEDER LALLA DESI PE LD LLL LEBEL These buttons control answering machine facilities Button Action Result SAVE 2 WAY RECORD MEMO FF PLAY PAUSE REW ANSWER ON OFF ANNOUNCEMENT RECORD ANNOUNCEMENT CHECK Press once briefly after message playback Press once briefly Press once briefly Press and hold during playback Press once briefly Press once briefly during playback Press and hold during playback Press once or twice Press briefly to record Press briefly after recording Press once To save messages for future reference To start and stop recording of a teleph
22. one conversation To start and stop recording of amemo message To fast forward the tape during playback only To play recorded messages To pause during playback only To rewind the tape during playback only Switches unit between ANSWER and HOME mode Switches RECORD light on and starts recording Switches RECORD light off and ends recording Replays the announcement selected on the NORMAL ANSWER ONLY switch 9 10 Switches GO eee SSS a a Connects power to Rapport Isolates Rapport from power Rapport will not ring when it This switch setting depends connected to see page16 Switch Action Result POWER ON OFF Set to ON Set to OFF except clock RINGER Set to HI Ringing tone is loud HI OFF LOW Set to LO Ringing tone is quiet Set to OFF receives a call EARTH BREAK Set to EARTH or BREAK on the type of exchange or switchboard you are PULSE TONE Set to PULSE or TONE This switch setting depends of the type of exchange you are connected to see page 16 Switch VOLUME ANSWER DELAY 2 4 RINGS NORMAL ANSWER ONLY REMOTE CODE 2 CODE 1 VOICE Action Result Turn towards rear to decrease volume Set to 2 or 4 Set to NORMAL Set to ANSWER ONLY Set to CODE 1 Set to CODE 2 Set to VOICE Controls speaker volume during playback MONITOR mode signalling beeps This does not affect the announcement volume that the caller hears The AN
23. ons of use It may be connected to Direct Exchange Lines and switchboards PBXs with new plan plug and socket arrangements It may not be connected to shared service party line installations 1 1 carrier systems or switchboards PBXs where manual ringing is applied The design characteristics of switchboards PBXs and telephone apparatus are such that not all types of approved telephone apparatus will operate satisfactorily with all types of switchboard Furthermore it cannot be guaranteed that the apparatus will operate correctly under all possible conditions of connection to compatible switchboards Any cases of difficulty should be referred in the first instance to the supplier of the telephone apparatus Rapport is approved for use as an extension instrument to compatible switchboards PBXs The supplier of your Rapport should be consulted for an up to date list of switchboards with which the unit is compatible Any other usage will invalidate the approval of the apparatus if as a result it ceases to perform to the standard against which approval is granted The apparatus has been approved for use with the following facilities loud speaking facility call progress monitor only all other facilities included in this user guide Any other usage will invalidate the approval of the apparatus if as a result it ceases to comply with the standards against which it was approved 50 Technical notes Ringer E
24. ook 1 dialling note 2 3 Rapport can be used as an ordinary telephone even if the power is off except for MONITOR function However it should be set up as described in Setting up Rapportto take advantage of the following facilities These are calls made or received by picking up the handset in the usual way You can make and receive Calls while the answering machine is ON or OFF indicated by the ANSWER light If the ANSWER light is lit when you lift the handset the answering machine turns itself off but will be ready to answer calls again as soon as you replace the handset Your Rapport is fitted with an inductive coupler If your hearing aid has a T switch moving it to this position will probably improve the clarity of telephone conversations since this reduces the noise picked up by the microphone Don t forget to reset your hearing aid at the end of a call Press MONITOR The indicator will light and you will hear the dialling tone from Rapport s speaker If you don t hear the dialling tone check the volume control wheel Dial the number When you hear your call answered pick up and speak into the handset you cannot be heard otherwise Monitor is cancelled when you end the call 22 Using the telephone a a Last Number Redial SECRECY RECALL Mixed signal dialling note This allows you to redial automatically the last number you dialled out A number cannot be redialled a
25. ort has answered you may interrupt and take over a call by lifting the handset The call screening sequence is as follows Rapport answers the call You will hear your announcement being played You will hear your caller speaking To interrupt the call lift the telephone handset Rapport will immediately stop recording You may now speak to your caller When you replace the handset Rapport remains in ANSWER mode ready for the next call 28 Playback l Messages waiting Message playback Pausing during playback Rewinding during playback Fast forwarding during playback 1 If Rapport has recorded any messages the green MESSAGE light will flash If you have up to nine messages waiting the flashes will be in a group one flash for each message on the tape If there are over nine messages the flashing is constant at a slow rate If the tape is full the MESSAGE light will be flashing very rapidly To listen to the messages press the PLAY key After rewinding the tape Rapport will play your messages to you The VOLUME control can be adjusted as needed Press PAUSE briefly Playback will stop allowing you to take notes for example Press PAUSE again playback will continue At the end of the last message Rapport beeps three times and the tape will rewind to the beginning The message light will stop flashing and remain on This will allow you to find a particular message again on the tape
26. osen Entering another telephone number using the same location number will always erase the whole of the previous entry If you are unable to store a number using the above procedure it means that the batteries are discharged in this case you can repeat the procedure with the handset off hook To clear a number without entering another one Press MEMORY STORE twice Press the appropriate location number 1 to 0 on the keypad The number is now erased Proceed as follows Pick up the handset or press the MONITOR button Press LR MR once Press selected location number on dialling keypad The number will now be dialled Recording your announcement 25 Your announcement Example announcements Before using Rapport as an answering machine make sure that the cassette is correctly installed You can have two announcements on Rapport and which one is heard depends on the setting of the NORMAL ANSWER ONLY switch on the right hand side of the base The NORMAL announcement With the switch set to NORMAL callers can leave a message after listening to your announcement A NORMAL announcement can be any length up to a maximum of two minutes The ANSWER ONLY announcement With this setting callers cannot leave a message This is useful if you want to refer callers to another number or give other instructions An ANSWER ONLY announcement however is limited to 30 seconds in length The Rapport wi
27. quivalence Number REN Your exchange line provides only a small current to make your telephones ring Although you may have any number of sockets it is important to limit the number of telephones and other items of apparatus connected to the line by those sockets to ensure that each telephone will receive enough Current to ring Every telephone or item of apparatus has a Ringer Equivalence Number REN In most cases a standard line should provide enough current for two or more telephones or items of apparatus if the RENs add up to no more than 4 Rapport has a REN of 1 Any telephone provided by British Telecom may be assumed to have a REN of 1 unless otherwise stated on the base Even where the number of telephones has been limited there is no guarantee that different types of telephone on the same line will ring Regulatory note A definition for a Relevant Branch System for PSTN is given in BS6789 Section 6 1 clause 2 4 including the note to that clause Personal Notes 52_ Guarantee British Telecom guarantee this product excluding cassette tapes for one year provided that the goods have been used only for their intended purpose and have not been subjected to misuse or been wilfully or accidentally damaged the goods have not been tampered with modified or repaired by anyone other than British Telecom staff or agents If a fault does occur in this product you should return it to where you bought it
28. the RECORD light comes on 2 Speak into the microphone from a distance of 200mm 8in 3 When you have finished speaking press MEMO again Rapport will beep twice the RECORD light will go out and the tape will rewind and reset to ANSWER mode 2 Way Recording Recording a 1 conversation 31 You may record a conversation for future reference complicated road directions for example Confirm that power is ON The MESSAGE light will be on Press the 2 WAY RECORD button The Rapport winds the tape to the end of the last recorded message The RECORD light comes on and the conversation will be recorded Both you and the caller hear a warning tone every 15 seconds indicating that recording is taking place The presence of this tone is a legal requirement in the UK To pause recording press 2 WAY RECORD again The ANSWER light flashes To continue recording press 2 WAY RECORD again To end recording press ANSWER ON OFF To hear the recorded conversation and any other messages on the tape press PLAY Having played your conversation and messages the ANSWER light will come ON 32 Setting ANSWER mode remotely Setting to 1 ANSWER mode If you are away from home or the office you can set Rapport to ANSWER mode simply by phoning your number and letting it ring Dial your own telephone number Let the phone ring for 20 rings Hang up Rapport will now reset to ANSWER mode Remote interrogation
29. the mains power off Turn the tape over turn the power on wait for the machine to reset then re record your announcement If the problem persists install a new micro cassette This is normally a sign that the tape is wearing out and can only be cured by installing a new micro cassette Check the following is the ANSWER light on is a phone on the same line off the hook is the line cord correctly plugged into the telephone wall socket is the tape full without an answer only message being recorded Check that the NORMAL ANSWER ONLY switch is in the NORMAL position 46 Troubleshooting Messages indicated but none recorded Rapport cannot be accessed remotely This may happen if your callers hang up after the invitation to speak tone long beep has been heard Check that the announcement is clear and that it encourages your callers to leave a message An unnecessarily long announcement may discourage impatient callers If you can hear ring tone but Rapport fails to answer this may be due to one of the following Check that you are using the correct method of interrogation The unit is in HOME mode To access your messages you will need to set the unit to ANSWER mode by ringing your number for a long time see Setting to ANSWER mode remotely on page 32 Remember you must wait for Rapport to confirm each code digit entered with a beep before proceeding 47 suet SS SS Difficulty in vo
30. the speech is above a certain threshold if the caller speaks too quietly or pauses for too long Rapport will think that the call has ended and release the line Ask your callers to speak loudly It is quite normal for a short period of dial tone to be recorded at the end of the message Rapport will respond to these tones at the end of the call and will record them before it releases the line Exceptionally if the line is particularly noisy and the dial tone signal is masked Rapport may record these tones up to its maximum message length of three minutes With certain exchanges there are other tones or announcements given on hanging up which also may be recorded 44 Troubleshooting S a eS a A I SETS Answering too With Rapport as with most answering machines early you only have a choice of 2 or 4 rings of the telephone before the unit takes the call This setting cannot be extended Having a choice of 2 or 4 rings is normal for answering machines as callers are accustomed to their calls being answered within about 10 seconds The majority of callers will abandon a call if it is not answered within 45 seconds SS ra Answering too late This may occur if the unit is in the process of re setting after a previous call If there are already many messages recorded on the tape the unit must rewind the tape to the start of the outgoing message after recording each new message this can take up to a minute In that time a call
31. the until with for example a ball point pen Pressing the RESET button may clear all the memory stores of your Rapport Therefore RESET is normally used only when setting up the unit for the first time or changing the batteries 41 42 Troubleshooting Power failure Telephone not working Clock not working Rapport doesn t ring on incoming calls Numbers cannot be entered into the memory or are lost when the machine is disconnected Your Rapport is designed and manufactured to the highest standards Before you assume that there is a serious problem please read this section of the guide In the event of a power failure you will be able to make calls using the Rapport telephone as usual including using numbers in its memory However you will not be able to use the Rapport answering machine or the MONITOR facility until power is restored You will also need to reset the clock When mains power is restored Rapport will automatically turn on as shown by the ANSWER light Messages recorded on the tape before the power failure will not be lost If there is no dial tone check the connection at the phone socket If possible replace Rapport with a known working phone to confirm whether there is a line fault or a telephone fault Check that the power is on Check that the RINGER HI OFF LOW is not set to OFF Check that the batteries have been correctly inserted If the batteries ha
32. ther apparatus of ports marked in the above way with ports not so marked may produce hazardous conditions on the British Telecom network and advice should be obtained from a competent engineer before such a connection is made Never attempt to insert wires pins or sharp objects into the vents or other apertures of this unit The following paragraphs are concerned with the regulations and mandatory requirements for the connection of Rapport to the power supply the telephone line Please read this section carefully If you have any doubts about the use of Rapport with your wiring systems get in touch with your British Telecom regional office before connecting the unit This apparatus is intended for use when supplied with power from the a c Adaptor model number 1441032071 provided with this product Other usage will invalidate any approval given to this apparatus if as a result it ceases to comply with BS6301 1982 The power supply has an input requirement of 240 volts a c at 50Hz and an output of 12 volts 500mA a c It must only be connected to a standard 13 ampere socket outlet Rapport is fully tested and approved for connection to the British Telecom Network provided it is used according to the instructions in this user guide The telephone lines must provide loop disconnect pulse or multi frequency TouchTone dialling capabilities 49 vv SS SS Ee EE Se Esl Compatible switchboards Conditi
33. utomatically if it has more than 25 digits A pause or a counts as a digit see Using the telephone memory page 23 Pick up the handset or press MONITOR Wait for the dialling tone Then press the LR MR key twice Rapport will redial your number 1 Pressing and holding down this key cuts off the microphone in the handset It is more efficient than covering the mouthpiece with your hand Releasing it returns you to normal operation SS The following facilities are useful when working with certain switchboards and exchanges This button can be used on certain switchboards and on exchanges offering Star Services such as redirecting calls Make sure that the EARTH BREAK switch is correctly set See page 16 a aT You may wish to mix PULSE and TONE dialling modes in a single call For example you may be using Rapport on a traditional exchange with the PULSE TONE switch set to PULSE However the number you are calling may require you to change to TONE at a certain point in order to access a computer or other specialised service Proceed as follows Set up your call in the usual way At the point at which you want to change to TONE press the key All further digits will be sent in TONE When the handset is replaced Rapport returns to its original PULSE setting Using the telephone memory Entering a telephone number into memory 23 The Rapport telephone allows you to store up to 10 t lephone num
34. ve been inserted correctly and the fault still persists replace them with new ones Numbers can be entered into the memory with the handset off hook if the batteries are discharged Dialling faults Poor sound quality Incomplete messages recorded Dial tone announcements or other tones recorded 43 If the unit will not dial all or some of its digits it is possible that interference has stopped the telephone microprocessor from functioning Press RESET This should only be done as a last resort as the memories may also be cleared Your tape may be worn or damaged You should install a new micro cassette every six months Using a worn tape may not only give poor sound quality but can also damage the tape heads of the unit s cassette mechanism The tape heads may be dirty Clean them carefully as described in Looking after Rapport If the beginning of a message is missing it is likely that your caller started speaking before the invitation to record tone was heard the long beep following the series of short beeps In your announcement ask callers to speak after the long tone If you find that the end of a message is often missing it will probably be due to one of the following causes your caller is speaking too softly the caller has paused for more than 5 seconds during the message the call was intercepted whilst the message was being left Rapport only records messages when the level of
35. y 2 If the machine does not receive another instruction within 10 seconds it will release the line 37 ee M Cancel auto save Saving messages If you do not want messages saved automatically after playback when you hear the three beeps after the last message press key 6 then after the confirmatory beep press key 6 again Messages are automatically saved after playback 38 The Rapport alarm clock Setting the time Setting the alarm The face of the Rapport digital alarm clock can be tilted forward as required The following procedure is typical of many other clocks watches and video recorders Press and hold down the TIME button The clock will stop flashing While holding down TIME press the HOUR button until the correct hour is displayed The Rapport uses the 24 hour clock Still holding down TIME press the MIN button until the correct minutes are shown Release the TIME button which starts the clock The sequence is similar Press and hold down the ALARM button The current alarm time will be displayed While holding down ALARM press the HOUR button until the correct hour is displayed Still holding down ALARM press the MIN button until the correct minutes are shown Release the ALARM button The clock returns to time display To turn the alarm on set the switch marked ALARM on the top of the clock so that the red section under it is visible A dot will appear on the left of th
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