OFL Owners manual A5.indd
Contents
1. 7 LA 9 7 a s 3 Z pl Z be Each tree grows and matures at different rates in different climates The older the Sapping is a natural occurrence in most timbers Its appearance can be somewhat tree often the larger and thicker the grain z random which is certainly not a defect pattern Grain patterns in older trees tend gx but merely to be clearer So it s not surprising that a pigmentation which many of the timbers used to produce your PE regularly occurs in items differ in appearance It s important non laminated and to understand that your furniture may be veneered products made from several cuttings of the same Any true hardwood tree this is partly product may show what makes some degree of this every item unique and completely different to that of an inferior veneered product 3 3 Knots are likely Classed as the fingerprint of natural timber knots can vary vd Fa in size appearance and even colour giving a true visual of the origins of your item making each piece unique from any other A knot was actually where once a branch was when the tree was growing Knots are a part of any true hardwood furniture which may be a feature of your furniture 8 Hardwood characteristics Oak Furniture Land 3 4 Expansion Gaps may be visible Expansion gaps are a design feature of many of our items and are not to be confused with decorative routing Expansion gaps are there to allo2. at least one working day in advance so that another date can be booked If through no fault of their own we cannot gain access on the date agreed return charges will apply see 5 5 6 above Guarantees and claims under guarantee The provisions of this clause 5 8 and clause 5 9 below apply in addition to your statutory consumer rights in relation to faulty or incorrectly described products These rights are not affected by the guarantee The guarantor is JB Global Ltd Our postal address is JB Global Ltd Unit 10C Viscount Way South Marston Industrial Estate Swindon SN3 4TN Telephone 0844 977 3300 We guarantee all products against faulty workmanship and or faulty materials for a period of 12 months from the actual date of delivery in all cases we reserve the right to inspect the product and verify the fault These guarantees do not cover fair wear and tear and natural characteristics of wooden products including movement in wooden products neglect abuse or misuse of your goods in failing to follow correct care procedures see the Care Guide at www oakfurnitureland co uk page care guide html including the oiling and waxing of furniture loss or damage due to fire smoke water lightning sunlight weather rusting corrosion theft or explosion accidental damage or loss or damage caused by a third party We will arrange to repair or replace a defective or incorrect item free of charge Should a replacement no longer be available or circ
3. check your new furniture for any damage or missing items Should anything be amiss with your order please contact us immediately Your Owner s Manual Your delivery checklist 5 6 _ 2 I something GOES wrong We do not deliver flat pack furniture We deliver hundreds of thousands of items each year and due to the logistics of delivering heavy bulky boxes on rare occasions items can arrive with minor damage The majority of these occurrences are usually quite minor and easily rectifiable If this occurs you are fully entitled indeed encouraged to use the item in question as normal at no risk to your rights while we resolve the issue for you This hopefully will minimise any inconvenience to you We would ask you to report any damage or fault within 24 hours of delivery If this is going to be a problem for any reason please call our customer service team to inform us of any unusual circumstances 2 1 3 easy ways to contact us Online The best and easiest way to highlight an issue is by visiting oakfurnitureland co uk and making direct contact with us Email Contact us via email at customerserviceldoakfurnitureland co uk Telephone If you do not have the means to contact us in either of the above formats please call us on 0844 977 3300 charged at local rate 2 2 Images will be required from you In order for our Customer Service team to quickly assess the extent of your problem we wil
4. content of your order will have an impact on your delivery date We may therefore be unable to deliver your goods on your confirmed delivery date should changes occur and if so a new delivery date will be given 5 5 5 You are responsible for providing a safe means of access from the public highway to the place of delivery If our delivery staff consider that access is unsafe then we will not deliver the goods until safe access is provided 5 5 6 For deliveries using our two man delivery service If you are unable for whatever reason to take delivery of your goods on the confirmed delivery date arranged you must inform the carriers at least one working day in advance so that another date can be booked If through no fault of their own our carriers cannot gain access on the date agreed return charges will apply at 25 per item 0 0 25CBM or 50 per item 0 26CBM see www oakfurnitureland co uk page return charges html for more information For deliveries using our parcel carrier service Should you not be available at the time of attempted delivery you will be left a card with details on so that you can contact the carriers and arrange redelivery yourself If you do not contact the carrier within 48 hours the furniture will be returned to us In this instance the aforementioned return charges will apply These charges will also apply if we are unable to deliver the goods due to there being no safe means of access to the place of delivery The r
5. have accepted your on line order and sent you confirmation of receipt of your order by return e mail to the address you have given us during the registration procedure and on ordering and then we dispatched the goods to you We are entitled to refuse any order placed by you An additional option of consumer finance may be offered to you this is strictly subject to status The contract shall not have been concluded until any documents that require signatures are returned to our consumer finance address given on the website We reserve the right to accept either a discount code or cash back we are unable to accept both on one order We reserve the right to cancel and refund any order at any time Your Owner s Manual Terms and conditions 13 Terms Conditions Continued 5 5 Delivery 5 5 1 We are only able to deliver orders to you if you have a permanent address on the UK mainland 5 5 2 We will always endeavour to deliver your goods as soon as possible but please be aware that the delivery in certain post codes or during busy periods could take up to 14 days from the date of dispatch The latest date by which you can expect your goods to be delivered will be stated in your order confirmation email These dates are to be considered worst case scenarios and your order may be delivered sooner than stated 5 5 3 Orders totalling less than 0 25CBM may be dispatched by post or courier 5 5 4 For all orders any changes made to the
6. lead time 5 5 16 To ensure guaranteed Christmas delivery we will contact you beforehand to arrange a date to deliver your order If you are unable to accept this delivery date we can arrange an alternate date but due to complex nature of re arranging the route we CANNOT guarantee this will be prior to the Christmas holidays 9 6 Returns refunds and your right to cancel 5 6 1 Our Refund and Returns Policy Details You have the right to cancel your order within 7 working days from delivery You must contact us within 7 working days from delivery with your intention to return the item After notification we will issue you a returns number to quote on the paperwork when returning the goods If you wish to return the goods within the 7 days please take reasonable care of the items and it would help if you retained the original packaging Please return goods in the same condition as received We request that if you or the delivery team open the box to examine the product please do so without damaging the box and packaging or damaging the product in any way Please re package as received in order for us to re sell the item as brand new Please do not return items without prior authorisation The returns authorisation is valid for up to 7 days only from delivery Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to your account In the case of upholstery all of our sofas are custom made sp
7. purchases and promotions only and are not transferable to sales through any other means Prices relating to any on line promotion are valid strictly until midnight on the day on which the promotion expires as determined by us We will not be bound to honour any prices where we have indicated to you subsequently that the prices displayed have been displayed in error In these cases a refund will be offered The higher price charged our was price refers to the price charged on www oflhome co uk This price also refers to retail price customers can expect to pay when purchasing items through the OFL Home Shop Payment You can pay by cash in showrooms only credit charge or debit card at the time of order The price of any product is the price in force at the date and time of your order You undertake that all details you provide to us for the purpose of purchasing products which may be offered by us on our website or in our showrooms will be correct that the credit charge or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products We reserve the right to obtain validation of your credit charge or debit card details before accepting your order Payment will be taken in full at the time of the order The contract shall not have been concluded until we have completed all of the following steps we have received your valid credit card charge or debit card payment details we
8. washer closest to the leg bracket then the split washer followed by the bolt head Shelves and Shelf supports On occasion shelves or shelf supports might be found behind or beneath a unit for transit purposes Shelf supports can often also be found in a bag taped inside the drawer cavity Please carefully remove the drawers to locate them following the instructions below Drawer Removal The vast majority of our drawers are kept in place by a small retainer attached to the unit frame below the front centre of each drawer To remove a drawer from a cabinet gently open the drawer partially and carefully reach beneath it to depress the catch This will allow you to carefully slide the drawer free 2 6 Our 7 day money back guarantee All of our Oak Mango and Mahogany furniture is covered by this guarantee Sometimes despite having spent a good deal of time choosing an item you might decide for various reasons that the item isn t right for you Should you wish to return an item as new please contact our customer service team to arrange collection Your money will be returned to you within 30 days of the request Please do remember though that whilst we do offer free delivery any items returned under the 7 day money back guarantee will be returned at the expense of the customer We would ask that all items returned under the 7 day money back guarantee are in the original packaging when collected Please note that our sofas are custom made whi
9. will notice this is also a common characteristic in items such as antique furniture or any furniture that is hand crafted rather than mass produced by machines or in laminated and veneered furniture 3 8 It is possible that your delivered item will vary from the item in the showroom It will be very similar in size but with any natural handmade hardwood there is always going to be variation in size colour type of grain pattern and knotting in naming just a few features of true hardwood furniture Your Owner s Manual Hardwood characteristics 9 Caring tor your furniture Your purchase is an investment that should last a lifetime As with any 100 solid hardwood furniture it will require the correct care from you Please don t worry as i s surprisingly easy to look after and a small amount of care will extend your furniture s life considerably With almost half the weight of freshly sawn wood being water Oak Furniture Land ensure there is meticulous kiln drying process to carefully reduce this moisture content of all of our seasoned timbers leaving just enough 8 14 moisture level so that it can properly acclimatise to the relative humidity in your home 4 1 The importance of wax The preferred way to help your furniture acclimatise to your home is to treat it immediately with our specially formulated Oak Furniture Land wax Apply a thin coating at least twice a year to prolong the life and lustre of your goods Waxing your
10. 44 977 3300 charged at local rate Once your service case has been raised a member of our customer service team will look into the best way to resolve the situation and you will be contacted within two working days N B a working day is classified as between Mon Fri only Please do not ask our delivery team to arrange exchanges without emailing or calling us as information is not always relayed back to us correctly If an individual driver from our carriers tells you that they will report and take care of this please ignore this and be sure to contact us yourself Please report damages within 24 hours of delivery Please note we will require proof of the damage from a photograph in order to facilitate allowance exchange or refund of the item 5 5 10 Please remember that although we offer Free Delivery we do subsidise your delivery fees on these items therefor if you wish to return any items we reserve the right to refund less than the original purchase price 5 5 11 In the event that you may choose to have your goods delivered to your own 3rd party carrier we will not accept any responsibility or liability for any damage to your goods The forwarding delivery is at the risk and the customer when using your own 3rd party carrier 5 3 12 Goods are delivered on weekdays directly to your home address If you live within the UK mainland the delivery will be free of charge however any cost of return of non faulty items will be charged to the customer s
11. KA A Zz Customer reCClipts i gt M ar a XX A l m AA re ad Your Owner s Manual Customerreceipts 19 Z CUsy whys 12 5 gt CONFACH vs oakfurnitureland co uk customerserviceldoakfurnitureland co uk Owner s Manual Terms amp Conditions Oak Furniture Land is part of the JB Global Ltd Group Registered Address JB Global Ltd 10c Viscount Way South Marston Swindon Wiltshire SN3 4TN
12. aid for by the customer the delivery charge will not form part of your refund should your item be damaged in transit be classed as an manufacturing fault or be rejected under the 7 day Money Back Guarantee Returns and Refund Enquiries Please note if any items are damaged or faulty please call us on 0844 977 3300 or email at customersevicefajbglobal co uk within 24 hours to report this matter So that we can better understand the issue you are experiencing it is important that we see a few digital images of the affected item and another of the product Your Owner s Manual Termsandconditions 15 9 7 5 7 1 5 7 2 5 7 3 5 7 4 5 7 5 5 7 6 9 8 5 8 1 5 8 2 5 8 3 NS A ALE Conditions Continued label These images can be uploaded in the first contact section of our website Collection of non faulty items will always be at the customer s expense see 5 5 6 above for return charges information Refunds Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return For goods received back complete as NEW and unused including all mattresses you will be refunded the full invoice amount less cost of return If you are unable for whatever reason to facilitate collection of your goods on the confirmed date arranged you must inform us
13. ccept Liability for any particular material on the website or as a result of any use of or reliance placed upon the information contained on this website This site is owned and operated by JB Global Ltd JB Global Ltd we or us our whose registered number is 5573571 Vat number registration number GB862215733 Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk and that you will be solely responsible for any damage to your own computer system or loss of data that results from the download of any such material 16 Terms and conditions Oak Furniture Land 5 9 Data protection 5 9 1 JB Global Limited is a registered Data Controller in accordance with the Data Protection Act 1998 The Act 5 9 2 We process your personal data in accordance with the Act 5 10 Applicable law 5 10 1 We control and operate the website and showrooms from our offices within England Accordingly the laws of England and Wales govern claims relating to including the use of this web site and the materials contained therein If you choose to access our web site from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between ourselves and you the laws of England and Wales will apply at all times Your Owner s Manual Termsandconditions 17 18 Customer notes Customer NOTES Oak Furniture Land t aa i A
14. ch fall outside of the 7 day money back guarantee We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising from defective damaged or wrongly delivered products over and above the value of the goods themselves This does not affect your statutory rights Please see the terms and conditions or visit oakfurnitureland co uk for further details Your Owner s Manual If something goes wrong u 5 Hardwood WG lOideleum Adam Gr The appeal of solid hardwood handcrafted furniture is that each piece is unique in terms of colour natural marks grain patterns and workmanship Consequently you may notice some differences between items from the same range any such differences are considered an integral part of this totally natural product Due to the nature of handmade furniture all ranges will feature varying degrees of distressing from piece to piece this may include wood splits filling knots distress marks antiquing etc As above such features are considered integral to the traditional charm of handcrafted solid hardwood furniture To complement these unique qualities some of our ranges are crafted to have a distressed or rustic styling This is very much intended by our skilled craftsman and p makes each piece totally unique with a lived in appearance v Je TAMI i ae 3 1 Graining variation may be present a 3 2 Sap marks may exist a
15. e a small depression in the area where you sleep This is commonly known within the industry as settlement and is caused by the mattress fillings directly beneath you being compressed It s perfectly normal occurrence in all mattresses Mattresses with comfort layers such as memory foam reflex or other high density foams and latex can be less susceptible to it e Turn your mattress every 3 months i unless you have purchased a non turn mattress such as memory foam 4 e Mattresses with a memory foam layer need rotating rather than turning ja e Do not bend or fold your mattress P d al Wie E lt a g A W A l P l al A UA S al p O Vu a UV TA No vv ov Vo uson iina tawu en VO va V V OTV VVT VT V V IC oe TI VT OCI acd a Your Owner s Manual Caring for your furniture 11 Oak Furniture Land is owned and operated by JB Global Ltd JB Global Ltd we us or our Our postal address is JB Global Ltd Unit 10c Viscount Way South Marston Industrial Estate Swindon SN3 4TN These terms relate to orders made in any of our showrooms The contract made by you with us incorporates these terms and conditions which shall prevail over any and all terms and conditions proposed by you You should not proceed with your purchase until you have read and agreed to these terms and conditions 5 1 Product specifications 5 1 1 We and our suppliers have a policy of continuous product development and reserv
16. e the right to amend the specifications of any goods or products without prior notice in relation to future sales This includes adjustments to sizes or ornamental detailing on individual items purchased Please email or call ahead to check exact sizes or potential ornamental changes as on occasions minor adjustments may have been made by our supplier 5 1 2 Products supplied may differ as a conseguence from those on display or advertised Unless agreed with you the products supplied will be of eguivalent value functionality and appearance 5 1 3 All our furniture is made from quality natural wood and accordingly appearances may vary Some woods will mellow with age and exposure to sunlight When you are purchasing our furniture you are buying handmade furniture where varying degrees of distressing is generally applied This is very much intended and makes each piece totally individual as desired by the craftsmen We sell only genuine rustic designs with varying degrees of distressing from piece to piece this may involve wood splits wood filling knots purpose distress scratch marks antiquing etc Certain degrees of filler will be used on oak mango and teak furniture this is common and very much part of the manufacturing process Please note that our Indian items are usually of a very rustic nature and a heavy distressing is usually applied this may appear as a dulling or rubbing effect to the waxed finish knotty and grainy woods are used this is as i
17. ecific to your order We do not offer a 7 day money back guarantee 5 6 2 After this 7 day period has expired we will be unable to accept returns of any items purchased unless faulty 5 6 3 Subject to your statutory rights products made or altered specifically for you may not be returned nor will we provide any refund unless they are defective or have been accidentally damaged by us in the course of delivery 5 6 4 If we deliver incorrect or damaged goods or in the event that you discover any defect in the goods for which you require assistance you must report the defect within 7 days of the date you receive them or as soon as possible thereafter by raising a service case via the Contact Us link on our website www oakfurnitureland co uk page contact html Please keep the products purchased in a saleable condition and retain the original packaging in the condition it was provided Should it be deemed impractical to offer a replacement redelivery or re selection of any damaged or faulty items we reserve the right to offer an allowance against a repair or alternatively a refund for your purchase Any non faulty items returned will always be returned at the expense of the customer see return charges 5 5 6 above 5 6 5 We will not be liable for any damage or loss resulting from repairs attempted by you or third parties 5 6 6 Where an alternative carrier service is used being outside the normal free delivery methods provided by JB Global Ltd and p
18. ee 5 5 6 above 14 Terms and conditions Oak Furniture Land We will use three methods of carriage which we will determine on dispatch On larger or multiple items you will receive a call from our delivery team to book a convenient delivery date that suits thier pre allocated delivery route However for smaller items a parcel carrier may be used we will not call you if this method is chosen however they will leave a card for you to contact them to arrange the completion of delivery Pallet deliveries may also be used at exceptionally busy times or at a customer s request 5 5 13 If the customer decides to cancel their order after we have dispatched for delivery but have been unable to due to any cause or circumstance beyond our reasonable control including but not limited to adverse weather conditions floods or acts of god a return delivery charge will apply see 5 5 6 above 5 5 14 The items will generally be delivered via a 7 5 tonne vehicle so please be sure your property is accessible for this size of truck If we are unable to deliver the goods due to there being no safe means of access we reserve the right to cancel your order and refund the payments subject to our refund policy 5 5 15 For orders of multiple items the dispatch date will be assigned according to the longest lead time If multiple orders are placed for the same delivery address these will be grouped and the dispatch date will again be chosen according to the longest
19. end you treat your leather upholstery immediately on delivery prior to use and every few months thereafter Do not use household cleaning products solvents or cleaners intended for materials other than leather as they are liable to spoil the finish Protect your leather furniture from strong sunlight and excessive heat such as radiators 4 4 No two hides are the same Although every effort is made to achieve uniformity no two leather hides are the same and you may see variations in shade and texture between products Natural markings such as healed scars wrinkling stretch marks and veining may also be present these are considered an integral part of the leather and should certainly not be viewed as faults but merely characteristics of natural leather All these naturally occurring features add to the beauty and charm of owning the real thing 4 5 Troubleshooting tips Occasionally chairs might be delivered with small indentations in the fabric coverings caused 3 during transit and storage Please allow a few days for these to naturally dissipate which i they will usually do Alternatively some gentle massaging can also help to restore the natural shape of the leather back to the condition we d expect from the factory floor 4 6 Caring for your mattress Extending the life of your new mattress can be achieved by following some simple steps However it is important to note within a few weeks of using your new mattress you may notic
20. eturn charge mentioned will be applicable immediately after the items have left our warehouse i e if the order is cancelled after we have dispatched the item but before delivery to the final destination the return charge levied by our carriers will still be applicable Should we be requested to make a second delivery a 39 re delivery charge will be levied 5 5 7 If we accidentally damage goods in the course of delivery our Liability for that damage is limited to the repair replacement or refund of the goods or the value thereof 5 5 8 Time of delivery is not covered in these terms and conditions We will not be liable for any loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of Oak Furniture Land or any reasonable rescheduling of delivery our carriers cannot offer any timed or Saturday drops 5 5 9 In the unlikely event that there is an issue with your goods on arrival please don t worry our customer service team will resolve the matter for you as quickly and conveniently as possible To report any issues please use any of the 3 easy ways to contact us Online The best and easiest way to highlight an issue is by visiting oakfurnitureland co uk and making direct contact with us Email Contact us via email at customerservicefMoakfurnitureland co uk Telephone If you do not have the means to contact us in either of the above formats please call us on 08
21. from the quality or structural integrity of the product We will not accept any liability for any extra costs incurred by you as a result of incorrect or incomplete measurements or information supplied by you or minor alterations made by the supplier Please email ahead if a small change in size may deem the item unusable 5 1 8 Our solid hardwood furniture will require treating immediately upon receipt Ensure you treat the whole item not just the top and at least twice a year with natural wax polish This is available on the website or in showrooms in three carefully selected colours which are specially formulated to treat oak mango and mahogany furniture Please treat your furniture immediately on delivery as your item may have been in shipping for some time and modern home heating will accelerate the drying process Failure to treat your wood furniture as instructed will result in drying and cracking 12 Terms and conditions Oak Furniture Land 5 1 9 9 2 5 2 1 9 3 5 3 1 5 3 2 5 3 3 5 3 4 9 4 5 4 1 5 4 2 5 4 3 5 4 4 5 4 5 5 4 6 5 4 7 Please note on rare occasions due to extreme climate changes in shipping you may find slight swelling on doors or drawers thus making them stiff to open it is important not to return or refuse the item if this is case Usually this will rectify itself within a week once the timbers adjust to their new environment and heating conditions you may also find that simply swapping the dra
22. furniture will help protect and nourish the timbers creating a long lasting protective seal Its vital not to use any household cleaning products such as solvents or cleaners intended for materials other than hardwood furniture as they are liable to damage the finish Silicon is also harmful to your goods Neglecting your furniture may result in the drying and splitting of your furniture which may invalidate your warranty 4 2 Do s and Dont s Treat your furniture with Oak Furniture Land wax immediately upon delivery and then at least twice a year to protect and nourish the wood for years to come Blot up spills immediately with a soft slightly damp cloth Use coasters placemats and tablecloths to protect furniture during use Place items of furniture in areas which receive direct sunlight as this can cause fading to the finish Place furniture directly next to heating or air conditioning vents Use household cleaning products solvents or cleaners intended for materials other than hardwood furniture as they are liable to damage the finish Caring for your furniture Oak Furniture Land 4 3 Caring for leather products Leather is a natural product with many highly desirable characteristics the best way to look after your leather products is with our leather care kits Formulated to clean and protect without damaging the finish the kit covers each key stage in leather care cleaning conditioning and protection We recomm
23. furnitureland The UK s largest retailer of solid hardwood furniture Owners Manual Terms amp Conditions 2 Contents Oak Furniture Land il p a FaN Pl l p d Congratulations You are now on your way to receiving your Oak Furniture Land purchase Our ethos is simple bringing you the very best of traditionally constructed handmade hardwood pieces of furniture ready for the modern world Whilst we are confident that you will be delighted with every aspect of your purchase we feel that it s important to recap on the next stage of the process If any questions arise or should you encounter any problems your Oak Furniture Land Owner s Manual is on hand and ready to assist Your manual will explain and guide you through the delivery process providing you with hints and tips to make the delivery run as smooth as possible If something goes wrong then we ve provided you with the opportunity to let us know in three easy ways We will also remind you of what to expect from natural hardwood and how to care for your Oak Furniture Land purchase Please take the time to read and digest all of the information contained within your Owner s Manual If for any reason you have any concerns about information enclosed then it s extremely important to contact us before your items are dispatched to the carrier Your Owner s Manual Introduction 3 4 Your delivery Checklist At Oak Furniture Land we re commi
24. ht so again please contact us prior to the dispatch of your goods if this is the case 1 3 Be helpful by clearing and protecting the route from lorry to room Please try to make the delivery as easy as possible for your delivery team It is helpful if you can be at your residence to accept the delivery because no one knows your home better than you do If you are unavailable to accept the delivery yourself please note that there must be someone over the age of 16 at your property to take the delivery for you Remove any tripping hazards furniture ornaments or wall fixtures that will obstruct the route to your nominated room of choice Please note that our drivers are not allowed to remove their shoes due to health and safety reasons and if you are receiving delivery of a new bed we strongly recommend that you do not dispose of your old bed before your new bed is delivered unboxed and fully assembled It is your responsibility to protect your floors and carpets We recommend using sturdy brown paper secured with masking tape however heavier items may require more substantial purpose made floor protection Please judge what level of floor protection you might need and ensure that it is properly positioned before the delivery team arrive Your delivery checklist Oak Furniture Land 1 4 We do not unbox or assemble We do not unbox any of your items or assemble any of your furniture As our drivers operate to a strict timetable it is imp
25. l ask you take digital images of the issue and of the quality control label including your S C number attached to your furniture If this is not possible for any reason please contact us and we will arrange for an assessor to visit your home to take the required images on your behalf 2 3 What to expect Within 48 hours you will be contacted by a member of our customer service team who will review your query and propose a solution As part of this solution we will arrange for a fully certified Carpenter French Polisher to visit your home to assess the damage and in the first instance try to restore the product by using traditional methods that form part of the manufacturing process to get your item back to the standard that we would expect from our workshop On the rare occasion that this is not achievable a replacement item or refund will be offered We would always hope that having invested in your purchase you will give us the opportunity to correct your concerns 2 4 Ordering Spare Part s Sometimes a spare part may be required Please contact us to arrange this As your goods are hand made we may contact you to ask you to provide some simple measurements to ensure If something goes wrong Oak Furniture Land that the replacement part fits your furniture correctly If a spare part is in stock we will send it out by courier 2 5 Minor assembly hints and tips Leg assembly Table legs should be affixed using the flat
26. ntended by the supplier 5 1 4 Leather products are made from quality natural leather and accordingly they may not be uniform in colour or texture Only the finest hides are selected but they will show natural marks and scars on the hide 5 1 5 We endeavour to display as accurately as possible the colours of our products that appear in our showrooms and on our on the website However we cannot guarantee the complete accuracy of the pictures or photographs that are shown Many conditions such as monitor settings and batching can affect the colouring of items in a picture 5 1 6 From time to time we have a specifically marked section of our site marked as clearance ranges when you purchase items from a clearance discontinued range please note that this stock is new and boxed The items are from a discontinued range and as such are being sold as seconds These items have been excessively handled so may have knocks scratches or other defects due to being over handled The sale price takes this into consideration 5 1 7 The majority of our products are designed with no home assembly needed however on occasions to aid in delivery or to avoid damage our designers have deemed it best that certain items will need minimal home assembly Items needing minimal home assembly will be clearly identified in the individual item description Oak Furniture Land designers have to the best of their ability ensured any assembly is as simple as possible and in no way detracts
27. ortant that any other deliveries that day are met on time Please note that we cannot facilitate the removal of any of your packaging 1 5 Delivery days We deliver weekly Monday to Friday it is important to note that we do not offer a weekend delivery service 1 6 No Flat Pack Furniture Exceptions At Oak Furniture Land we don t sell flat pack furniture The majority of our products are designed with no home assembly needed however on occasions to aid in delivery or to avoid damage our designers have deemed it best that certain items will need minimal home assembly such as dining tables beds wardrobes and occasional tables Items needing minimal home assembly will be clearly identified in the individual item description Oak Furniture Land designers have to the best of their ability ensured any assembly is as simple as possible and in no way detracts from the quality or structural integrity of the product 1 7 Please retain the original packaging and S C number on receipt of your goods Please keep the white label with the S C number printed on it found on the reverse or underneath your furniture as you will need to include this in any future correspondence with us Please ensure that the label remains on your furniture for future reference Where you are receiving delivery of a new bed we strongly recommend that you do not dispose of your old bed before your new bed is delivered unpacked and fully assembled 1 8 Please
28. tted to providing a delivery service which is quick efficient and hassle free We will contact you to arrange the delivery within an agreed four hour time window with your items being taken to your room of choice It is however important that you help us to make your delivery run as smoothly as possible 1 1 Check the measurements and delivery access to your home It is important to check the measurements of your items by visiting our website Please ensure that there is adequate doorway and stair access If a non faulty item has to be returned due to reasons beyond the control of Oak Furniture Land which may include aborted deliveries by the customer the customer will be subject to return fees For details please see our full terms and conditions 1 2 Walking the route from lorry to your room of choice gives you an understanding of potential problems It is essential to go to the point in your home or apartment building where the delivery will begin and walk the path that the delivery team will carry your items to your room of choice Having a tape measure with you to measure any unusual door or ceiling heights twists and turns including your stair bannister that might cause issues when we deliver Your order will usually be delivered via a large lorry so please be sure your property is accessible for this size of vehicle otherwise please call us prior to delivery Problems can sometimes occur on long gravel driveways or where access is tig
29. umstances determined by the seller make a replacement impractical it may be replaced with a part that most closely matches it Alternatively at the discretion of the seller an allowance may be made for customers to arrange a local repair JB Global Ltd reserves the right to send out an independent 3rd party technician to repair furniture where customer claim there is a merchandise issue The technicians are experts in their field and are there to determine the nature of any issues We reserve the right for the technician to repair the item being inspected In all cases this is to help resolve a merchandise issues to leave a customer with goods that are fit for purpose We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective damaged or wrongly delivered products over and above the value of the goods themselves This does not affect your statutory rights Site content and disclaimers Every effort is made to ensure the complete accuracy of our website however some prices details contained on the website may change from time to time and it is possible that errors will occur We will use our best endeavours to rectify any errors as swiftly as possible but we cannot be responsible for any losses incurred To the maximum extent permissible by law we exclude all warranties express or implied as to the accuracy of the information contained in any of the materials on this website We cannot a
30. w the furniture to expand and contract according to environmental conditions without either bulging or putting undue pressure on the surrounding joints While all of the wood used in our furniture production has been seasoned it is still a natural material and will continue to experience small amounts of movement which is why the gaps will not maintain a uniform dimension and will open and close according to the time of year moisture levels heat levels and exposure to sunlight Examples of expansion gaps contracted top and expanded bottom 3 5 Medullary rays are possible Medullary rays are ribbon like radial sheets that extend vertically through the tree across and perpendicular to a trees growth rings As a naturally occurring element it often appears to have pith fleck or medullary spots in sawn wood They are an inherent part of natural hardwood timbers and are certainly not a defect 3 6 Much is made by hand Some machinery is used in our manufacturing process Hand skilled craftsman use tools such as chisels wood planes and cabinet scrapers The machines are there to assist but that is such a small part of what we do Inevitably this will affect the appearance of every piece 3 7 Pin marks may be apparent Pin markings are also a distinguishing feature of handmade furniture such as but not exclusive to our mango ranges Often irregularly placed wherever the craftsmen requires additional bonding and support You
31. wers will remedy this However on rare occasions the timber movement may not settle and you may need to sand or shave a small amount from a drawer or door if so please shave from the bottom of the drawer front or from the side of the door as this will not be noticeable with regards to the look of the furniture A simple touch of furniture wax will then protect any adjustments made Currently less than half of one percent 0 50 of our furniture is affected by timber movement however please could we ask you to bear in mind that you are purchasing natural timber products where slight timber movement in shipping is a slim possibility Therefore stiff drawers or doors will not be deemed as faulty or defective This means you are purchasing our furniture on the understanding that any necessary simple adjustments would be need to be undertaken by the customer at the customer s expense If you do not wish to undertake any adjustments needed and wish to return the item we will of course offer a refund under our full 7 day moneyback offer Please take care to research all the above points further with your local specialist as to avoid any disputes after purchase Measurements All dimensions specified by us are approximate due to the items being handmade and within a tolerance range Prices All prices include VAT where appropriate at the prevailing rate and are subject to any promotional offer or discount The prices displayed on the website are for on line
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