SERVICE USER'S GUIDE
Contents
1. 23 24 The fees calculated for residency amp nursing care at Thorpe House are done so on an individual basis based on the service user s referral assessment There are no set fees at Thorpe House The following fee is applicable to the service user signing this document amp are as follows Total Fee To Be Funded By Amount Funded by Above Authority Amount Payable By The Service User Thorpe House reserves the right to change the terms amp conditions however in such an event all appropriate persons will be given four weeks notice of any changes I have read amp understood the above Terms amp Conditions amp agree to abide by them Funding Body Representative s Signature Print Name Position Date Service User s Signature Print Name Date Witness s Signature Print Name Date In the event that a service user refuses to sign a second witness shall sign to the effect that the above named service user has had the Terms of Residency explained to them If a second witness is required this should be a relative representative or other professional not attached to Thorpe House Second Witness Signature Print Name Date TERMS OF RESIDENCY gt Thorpe House accepts no responsibility for the personal property amp possessions of service users unless they are handed over for safe keeping this includes money amp other fi2. to when any particular bedroom will become available All service users are supported to personalise their bedrooms with personal belongings however consideration must be made regarding larger items amp amount of belongings subject to the room s dimensions and Health amp Safety risks PERSONAL FINANCES All service users are supported to participate in monetary responsibilities It is requested that money kept at Thorpe House is stored in the safe amp service users may request their money at any time There is a procedure and records to promote security of money that can be reviewed discussed on request If a service user wishes to keep their own money this would be discussed with them including support on the safekeeping of this Any existing bank account can be continued however it is advantageous to transfer any account to one of the local banks found in Almondbury Service users are supported to collect benefits personally Service users subject to any legal financial supervision would continue as before however we request that an agreed amount be sent on at least a monthly basis to Thorpe House for the service user s use If a service user chooses to keep money in their possession then Thorpe House cannot be held liable if this money is misplaced or lost Personal safes are provided in all rooms FIRE PRECAUTIONS There is a fully operational fire system at Thorpe House with smoke alarms or heat detectors connected Ther
3. Nursing for people with mental health problems amp is designed for medium to long term care We do not take emergency admissions Every service user has a comprehensive nursing assessment completed within four weeks of admission amp from this care plans are written These care plans identify problems that the service user experiences amp requires assistance with These care plans record the problem amp how it affects the service user We identify a goal what we hope to achieve by helping the service user with this problem We then record detailed step by step ways to help the service user in order to reach the goal Both the assessment amp care plans recognise the individuality dignity choice amp independence of the service user The service user is supported to be involved in all the above steps expressing their opinions choice concerns amp desires which are taken into account whenever possible The service user is also requested to sign these documents where possible In the event that the service user is unable to sign we request a representative to read and sign them i e their social worker etc A service user can view their documents at their request at any time KEYWORKER SYSTEM AT THORPE HOUSE On admission the Registered Manager designates a staff nurse to be responsible in completing the areas discussed above amp this staff nurse would be referred to as the keyworker for the service user This keyworker is suppor
4. to each individual service user and good standards according to the Health amp Social Act 2008 and service users are achieved STAFFING DETAILS REGISTERED PROVIDERS MR amp MRS BLACK MR amp MRS CROFT MR amp MRS KNIGHT RESPONSIBLE INDIVIDUAL MRS RACHEL CROFT RMN REGISTERED MANAGER MR JAMES LOCKWOOD RMN Thorpe House has a full compliment of staff including senior staff nurses amp staff nurses Registered Mental Nurses RMN senior nursing assistants nursing assistants house supervisors domestics a chef amp a kitchen hand There is always at least 1 senior staff nurse amp 4 5 senior nursing assistants on duty during the day amp a senior staff nurse amp either 2 senior assistant nursing assistant on night duty All staff receive appropriate training for their position and provision of nursing care STATEMENT OF PURPOSE W e have a detailed written Statement Of Purpose that is available on request This service user s guide is a shortened version of this document TERMS AND CONDITIONS Please see appendix 1 for full terms and conditions of admission to Thorpe House REFERRAL TO THORPE HOUSE Mrs Rachel Croft amp Mrs Auriol Turner completes all referral procedures This procedure consists of the following steps gt Receipt of a referral by a person involved in the prospective service user s care gt Visit from the above persons to a place convenient for the service user to complete referral asse
5. 616161 MIND The Mental Health Charity established in 1946 MIND has grown into a major network throughout the country Drawing on the experience amp skills of Mental Health service users amp professionals the MIND network has become the largest voluntary sector provider of quality community care Local MIND Associations offer many services including supported housing crisis help lines drop in centres counselling befriending advocacy employment amp training centres TRENT YORKSHIRE MIND REGIONAL OFFICE 44 HOWARDS STREET SHEFFIELD S1 2LX TELEPHONE 0114 2721742 SAMARITANS A nationwide charity providing confidential emotional support to anyone in crisis A non religious amp apolitical organisation relying mainly on donations from the public All branches can be phoned day or night 7 days a week including Bank Holidays All branches are open to personal callers any day or evening THE SAMARITANS 47 TRINITY STREET HUDDERSFIELD HD1 4DN TELEPHONE 01484 533388 CLOVERLEAF amp TOUCHSTONE Mental Health Advocacy Services none profit making independent from the people who buy or provide Mental Health Services Both services will make sure that the views opinions amp needs of the service users are listened to amp receive the help amp support they need The services offered by these services are free of charge Touchstone provide the service for informal service users amp Cloverleaf for those under the Mental Health A
6. ADE WITHIN TWO WORKING DAYS FOLLOWING THE MEETING WITH ONE OF THE NURSE MANAGER OR MANAGING PARTNER S UNLESS A FULL REPLY CAN BE SENT WITHIN FIVE WORKING DAYS 5 RESPONSE TO THE COMPLAINT WILL BE MADE TO THE COMPLAINANT WITHIN 20 WORKING DAYS OF THE MEETING WITH THE NURSE MANAGER OR MANAGING PARTNER S IF BY THIS TIME THE INVESTIGATION IS STILL IN PROCESS THIS RESPONSE WILL INCLUDE WHAT HAS BEEN FOUND TO DATE AS WELL AS THE REASONS WHY THE CONCLUSION OF THE COMPLAINT IS DELAYED 6 A FULL RESPONSE SHALL BE MADE WITHIN FIVE DAYS OF A CONCLUSION BEING REACHED 1 IF THE MANAGEMENT OF THORPE HOUSE CANNOT BRING THE MATTER TO A SATISFACTORY CONCLUSION IF THE COMPLAINANT WISHES THE MATTER CAN BE DEALT WITH FURTHER BY CARE QUALITY COMMISSION NATIONAL CORRESPONDENCE CITY GATE GALLOWGATE NEWCASTLE NE1 4PA TEL 03000 616161 EMAIL enquiries cqc org uk 2 ALL COMPLAINTS AND CONCLUSIONS SHALL BE REPORTED TO THE COMMISSION AS PART OF THE PROCEDURE BY THE NURSE MANAGER APPENDIX 1 TERMS amp CONDITIONS THORPE HOUSE MISSION STATEMENT Thorpe House aims to provide 24 hour holistic nursing care to individuals aged 18 and over suffering from enduring mental health problems within a homely environment based on principles of respect and dignity Ensuring that each individual s rights opinions choices consent and independence are essentials for the provision of their care and this care is provided in a manner that is conduc
7. SERVICE USER S GUIDE Thorpe House is a delightful residence dating from the 18 century the home of a successful manufacturer owning extensive lands stretching up towards Almondbury village centre The house has been extended on different occasions and previous owners have long since disposed of many acres it previously owned The house is a Listed Building situated within a Green Belt enjoying three acres of grounds and a south facing aspect Whilst occupying a tranquil setting the community is immediately adjacent and the thriving village of Almondbury centre is close by with shops catering for many needs including banks post office newsagents hairdressers beauty salons bakers butchers and various other independent select shops Thorpe House was converted from a private dwelling to it s present status of a Care Home Nursing in 1989 and it has been owned and run by a family concern with experience of nursing individuals with mental health problems and have developed a well respected establishment THORPE HOUSE MISSION STATEMENT Thorpe House aims to provide 24 hour holistic nursing care to individuals aged 18 and over suffering from enduring mental health problems within a homely environment based on principles of respect and dignity Ensuring that each individual s rights opinions choices consent and independence are essentials for the provision of their care and this care is provided in a manner that is conducive and meaningful
8. alifax plc Local Agency Northgate Almondbury Bradford amp Bingley BS Local Agency Northgate Almondbury Public Houses The village has several hostelries to suit a variety of tastes situated in Northgate amp Westgate amp also licensed Conservative amp Liberal Clubs each with a bowling green facilities Pastoral Care All Hallows Church C of E Northgate Sunday Service 10 30am amp 6 30pm Almondbury Chapel Methodist Westgate Sunday Service 10 30am St Joseph Roman Catholic Somerset Road Sunday Service 9 00am 11 30am amp 6 30pm There are also midweek services Huddersfield Central Sikh Temple Prospect Street Springwood Huddersfield If a service user expresses another religious preference other than those above every effort will be made to establish where that belief is practised APPENDIX 3 EXTERNAL AGENCIES CARE QUALITY COMMISSION The CQC were set up by the Department of Health as a self funding body to inspect Care Homes to ensure that they were meeting the requirements of Health amp Social Care Actt 2008 The CQC have the power to make recommendations amp legally enforce action to improve standards and can close down any Care Home They not only inspect policies amp procedures staffing issues quality of care amp the environment but also speak to service users direct amp family friends for their opinions City Gate Gallowgate Newcastle NE1 4PA TELEPHONE 03000
9. cks another service user or staff may be subject to legal procedures for assault should the victim wish to report the matter to the police This matter will also be reported to the Safeguarding Vulnerable Adults Team in Kirklees who may decide to investigate the matter A service user who attacks a staff member may be subject to legal procedures for assault if the victim wishes to report this matter to the police Under no circumstances should a service user bring any item that could be deemed as a weapon into Thorpe House A service user must not bring drugs of any type into the home unless previously agreed with the Qualified Nurse on duty for symptomatic relief i e cough syrups vitamins etc These items must be handed over immediately to the Qualified Nurse for safekeeping Any food items purchased must be kept in the kitchen for safe keeping The service user must not share these food items with other service users unless agreed with staff No food should be kept in their room to reduce the risk of pests amp ensure food safety amp the service user s safety No alcohol should be brought into the home unless agreed with the Qualified Nurse amp in this instance should be handed over for safekeeping A service user must not agree to buy any items for other service users or exchange give any items to other service users unless previously agreed with the Qualified Nurse The service user must mutually agree a smoking regime am
10. corded Vv VV WV It is understood that admission into any place of residence is stressful and an anxious time amp we make all attempts to make this period as stress free pleasant amp comfortable as possible CONFIDENTIALITY amp CONSENT There is a strict code of confidentiality at Thorpe House that all staff must adhere to All written documents amp verbal reports are kept confidential amp only shared with the service user staff other professionals involved in the service user s wellbeing relatives significant others representatives are only included if the service user has consented to this Any staff who breach the confidentiality of a service user are subject to disciplinary procedure under gross misconduct All service users are requested to sign a consent form for the following gt Acceptance for medication gt Involvement of relatives significant others representatives in their care Information shall be provided to ensure that any decision of consent is made with awareness of what the consent is for the reasons amp how amp when it will affect the service user Consent can be withdrawn at anytime verbally or in writing Staff always seek verbal consent before amp during any nursing care We view consent as being a major factor of the service user s dignity and independence There are policies available to view at request concerning both the above matters PROVISION OF NURSING Thorpe House is a Care Home
11. ct CLOVERLEAF ADVOCACY TELEPHONE 01924 438438 TOUCHSTONE ADVOCACY TELEPHONE 0113 271 8277 CITIZENS ADVICE BUREAU The citizens advice bureau offers free amp completely independent advice amp information on a wide range of subjects All enquiries are dealt with in strict confidence Advice is given professionally by trained voluntary amp paid staff CITIZENS ADVICE BUREAU 6 PETERS STREET HUDDERSFIELD TELEPHONE 01484 425240 SANELINE A national out of hours telephone help line for anyone coping with mental illness whether they are sufferers carers or concerned relatives or friends Saneline is open every day of the year between 2 00pm amp midnight CALLS CHARGED AT LOCAL RATES TELEPHONE 0345 678000 APPENDIX 4 COMPLAINTS PROCEDURE 1 ALL COMPLAINTS MUST BE DOCUMENTED IN THE THORPE HOUSE COMPLAINTS BOOK 2 ALL COMPLAINTS MUST BE DEALT WITH BY THE NURSE IN CHARGE IF THE COMPLAINT IS RESOLVED AT THIS POINT THEN THE CHARGE NURSE MUST STILL CONTACT THE NURSE MANAGER TO INFORM THEM OF ALL DETAILS OF THE COMPLAINT 3 IF THEY ARE UNABLE TO RESOLVE THE COMPLAINT AT THIS POINT AN APPOINTMENT AT THE EARLIEST POSSIBLE CONVENIENCE WILL BE ARRANGED WITH THE NURSE MANAGER MR J LOCKWOOD OR ONE OF THE MANAGING PARTNERS 4 ANY INVESTIGATIONS REQUIRED INTO THE COMPLAINT WILL BE UNDERTAKEN IMMEDIATELY IN AN ATTEMPT TO BRING THE MATTER TO A SATISFACTORY CONCLUSION AS QUICKLY AS POSSIBLE A WRITTEN ACKNOWLEDGEMENT SHALL BE M
12. d Manager amp Responsible Individual also completes various checks to ensure that standards are maintained SERVICE USER FEEDBACK There are regular service user meetings held for service users to voice their opinion on the care they receive policies procedures amp general environment amp running of Thorpe House There is also service user questionnaire handed out four times a year designed to gain the opinions of the service users Thorpe House then use the above information to assess standards and the manner that care is provided Should you require any further information please find the contact details below Thorpe House 22 Finthorpe Lane Almondbury Huddersfield West Yorkshire HD5 8TU Telephone 01484 300385 Fax 01484 300368 APPENDIX 2 ALMONDBURY amp IT S FACILITIES The bustling village of Almondbury has a wide range of local amenities to serve immediate needs amp interests Shops Newsagents Post Office Ladies Outfitters Small Supermarket Chemist Bakery Butchers Several Hair Salons Florist Small Gift Shops amp Bistros and a Caf can be found in the centre There is a regular bus service that commutes into Huddersfield Town Centre amp a Larger Supermarket within 15 20 minutes walk or alternatively by bus Library A comprehensively stocked Kirklees Council Library is situated in Stocks Walk off Westgate behind Hallows Church Financial Services HSBC ple Northgate Almondbury H
13. e is a detailed fire policy amp all staff receive training to respond effectively in the event of a fire There are also various fire fighting appliances located around Thorpe House i e fire extinguishers fire blanket etc SMOKING There is a designated smoking area at Thorpe House that is designed to reduce fire risks amp prevent smoke disturbing non smoking service users We request that all cigarettes amp lighters are kept in a locked cabinet only accessible by staff to reduce the risk of fire Service users who are identified as a danger whilst smoking may only smoke when observed by staff this will be part of their plan of care Only service users at Thorpe House are allowed to smoke in designated area otherwise there is a Strict no smoking policy for all other persons at Thorpe House amp anywhere on Thorpe House grounds THORPE HOUSE POLICIES Thorpe house has a full compliment of policies amp procedures that adhere to legal requirements and specific to Thorpe House These policies are available to view and discuss on request MAINTENANCE OF STANDARDS Thorpe House is inspected by the Care Quality Commission CQC to ensure that we comply with the Health amp Social Care Act 2008 that were developed by the Department of Health Written inspection reports are completed by the CQC amp are available to review at Thorpe House A copy of the most recent report is always displayed on the service user s board The Registere
14. ess listed in point 18 Tel 03000616161 Visiting is welcome at any time however Thorpe House reserves the right to refuse a visitor on the grounds of safety issues Thorpe House kindly requests any visitors who bring pets not to allow them out of their car whilst on Thorpe House grounds The policy on smoking is by arrangement i e in designated area with escorting nurse where deemed necessary for the health amp safety of the service user amp others We request that all service users keep cigarettes amp lighters in the locked smoking cabinet for safety issues Only service users are permitted to smoke at Thorpe House otherwise there is a strict none smoking policy in place for all staff visitors amp other persons within the building amp on Thorpe House grounds Criteria for admission gt To be within the stated registration categories amp age group gt For the service user to be assessed at home or in hospital in accordance with our referral procedure to ascertain whether we can meet their care amp needs gt For funding body s representative to fill in a referral form amp furnish full records amp medical reports Disqualifying symptoms under the admission procedures are as follows Acute state of psychosis amp risk of suicide gt Violent tendencies or sexual deviation likely to adversely affect other service users gt Physical needs dependency outweighing needs for psychological nursing care
15. ht at the service user s own risk amp in the events of any damage caused to any item Thorpe House will not be liable to pay for replacement or repair with exception of when staff causes any damage If the service user wilfully causes damage to any service user s staffs or Thorpe House s property then they shall be liable to pay for repair replacement of the damaged item s the financial position amp income of the service user shall be taken into account amp where required costs of repair replacement paid on a weekly basis Thorpe House provides furnishings for all communal areas Should any service user purposefully damage any property of Thorpe House staff amp or other service user s belongings then the perpetrating service user will be liable to pay for repair replacement of the damaged item s The first three calendar months is regarded as a trial period for both the service user amp Thorpe House amp the contract can be terminated by either party during the trial period The procedure for changing or terminating this agreement beyond the first month will be tendering of four weeks written notice or by mutual agreement 18 19 20 21 22 Thorpe House is registered as a Care Home Nursing with the Care Quality Commission Citygate Gallowgate Newcastle NE 4PA which is responsible for seeing that standards are maintained Complaints can be referred to Care Quality Commission at the addr
16. ive and meaningful to each individual service user and good standards according to the Health amp Social care Act 2008 and service users are achieved 1 2 3 4 5 the weekly fee is inclusive exclusive of other allowances that will be claimed for extra care received by the service user the services covered by the fees are care food heat lighting amp laundry as required by the service user amp staff expertise amp levels to cater for risk elements amp training The facilities of the home shall include use of the service user s bedroom amp all communal areas in amp outdoors Transport to amp from appointments to see the GP the Consultant Doctor amp appointments organised by the above persons There are no additional charges except for External community activities i e swimming meals out social clubs bus fares holidays etc the service user shall be liable to fund or part fund any supervising nurse s meals drinks admission cost or any other costs other than the nurses working time External therapy treatments e g Aromatherapy chiropody dental opticians etc External advocacy fees The service user shall from their own resources provide hairdressing clothing amp other items of a personal nature In the event that a service user requires an escort to activities such as meals at a restaurant amp other social events the service user will be liable to pay for the escorting nu
17. nancial items i e bank cards cheques cheque book etc Thorpe House reserves the right to charge service users in full for any damage that the service user wilfully causes to property Any charges shall take into account the service user s income amp the sum may be paid on a weekly basis The service user mutually agrees on monetary management with Thorpe House To continue outpatient appointments with the appropriate Consultant Doctor To register with a local GP to oversee physical amp mental health including referrals to appropriate services or remain with present GP subject to locality The service user complies with prescribed medication staff to administer amp monitor the service user shall be given full information regarding their medication amp excluding circumstances where refusal is reasonable Where possible to liase with their keyworker to develop care plans amp comply with these plans To keeps a socially acceptable standard of personal hygiene and dress amp allow staff to support with personal hygiene amp dress where required To keep their personal environment clean amp tidy or allow staff to support To assist in keeping communal areas clean amp tidy be mindful of other s rights amp opinions amp behave in a socially acceptable manner To inform staff should you feel unwell particularly if you are feeling suicidal or considering harming yourself Any service user who atta
18. on requires gt Ifthe service user s physical condition dependency outweighs the psychological treatment gt Ifthe service user s condition causes continued disruption to the normal running of the home amp or infringes the rights of other service users amp or contravenes the Terms of Residency gt Thorpe House reserves the right to immediately terminate contracts amp ask a service user to leave the premises in the case of proven drug excessive alcohol use violence malicious damage amp or theft gt Non compliance with their care plan treatment gt Non payment of the service user s fee If there is an act of violence towards a service user or member of staff then the victim of such an attack shall be offered the opportunity to report the matter to the Police Authority Pending further action it may be necessary to provide 48 hour notice to the funding body to provide alternative accommodation for the perpetrating service user Such incidents shall be reported to the funding body immediately to allow for development of contingency plans Acts of violence related to mental health state may not necessarily mean termination of the contract however fees may require increasing to allow for more specialised intensive nursing care Any acts of violence against a service user by a service user will be reported to the Safeguarding Vulnerable Adults Team as dictated by their policies amp procedures amp may be subject
19. p only smoke within the designated area amp be mindful of non smoking service users Those whose assessments care plans identify them as a fire risk must not smoke unless observed by a staff member Thorpe House reserves the right to change the Terms of Residency In the event of any changes the service user shall be given four weeks notice I have read amp understand the above Terms of Residency conditions amp agree to abide by them Service User s Signature Print Name Date Witness s Signature Print Name Date In the event that a service user refuses to sign a second witness shall sign to the effect that the above named service user has had the Terms of Residency explained to them If a second witness is required this should be a relative representative or other professional not attached to Thorpe House Second Witness Signature Print Name Date
20. r individuals with mental health problems There are several local churches in Almondbury that service users may visit for worship We also have a local vicar who provides a service at Thorpe House If a religion is not catered for locally we assist the service user to find an appropriate person establishment to cater for their religious requirements VISITING TIMES amp CONTACT WITH FAMILY There are no set times for visitors however we request visitors try to avoid meal times and early morning late night It is advisable to phone Thorpe House prior to visiting to ensure that it does not clash with any appointments for the service user We also have a pay phone that is available for service users to contact family amp friends Private areas are available for visits We have a policy based on the Department of Health s guidelines for children visiting mental health units This is available on request amp should it affect the service user will be discussed accordingly Service user may have day overnight s leave at family friend s home with prior arrangement to assists staff to organise medication etc COMPLAINTS PROCEDURE There is a detailed complaint procedure that is displayed within a wall cabinet in the entrance at Thorpe House and within the policy file This procedure includes a time period to respond and investigate complaints This procedure can be requested or discussed at anytime At Thorpe House we encourage service u
21. rse s meal ticket etc but not be charged for the nurse s time Each service user shall be given the opportunity to have at least one week holiday per year This is subject to the service user s mental health state Should the service user wish to have a holiday they are liable for any costs of the holiday including spending monies They will also be liable to fund the holiday s cost for any escorting nurse but will not be charged for the nurse s working time 6 7 8 9 10 Within reason Thorpe House will provide specialised equipment appropriate to the service user s care Fees are reviewed annually or in accordance with significant change in care requirements Four weeks notice of any increase will be given to the service user or funding body in writing Thorpe House requires a minimum of four weeks notice of intended departure Should the service user at any time temporarily vacate the home for a period in excess of one week then to retain the service user s accommodation 100 of the fee shall be charged In the event that the service user deliberately breaks the terms of residence the funding body will remain liable for the four week period of notice Circumstances in which the service user will be required to leave Thorpe House are gt If the service user s GP amp or Consultant Doctor considers that the home is incapable of providing the type amp level of care that the service user s conditi
22. sers family friends amp other professionals to voice concerns complaints to ensure that we provide a quality service to all concerned amp can alter improve our practice amp standards where necessary A copy of the complaints can be seen in appendix 4 ADVOCACY An advocacy service is available free of charge from Touchstone or Cloverleaf This cam be organised on request or by staff where they feel that a service user should be represented amp in their best interest this would be discussed with the service user Touchstone amp Cloverleaf s contact details are listed in appendix 3 If an advocate is already involved in a service user s care on admission then this is supported to continue Should a service user wish to use an alternative advocacy service we endeavour to provide this however in the event that a charge is payable for an advocate this cost will be payable by the service user unless the funding body agree to include the cost in the fee paid to Thorpe House There is a list of other external agencies that can be seen in appendix 3 SERVICE USER S PRIVATE BEDROOM There are 3 double rooms and 16 single rooms at Thorpe House Double rooms that are shared by two service users have privacy curtains A sink wardrobe chest of drawers bed bedside cabinet chair amp safe are provided in all rooms 9 rooms are ensuite It is not possible to guarantee any specific bedroom for a service user due to the uncertainty as
23. ssment and provide information about Thorpe House The assessment clarifies what the needs amp requirements of the prospective service user are Service user amp family significant others are invited to visit Thorpe House and meet staff and existing service users This can be a short day visit From the assessment and service user visit all parties can decide whether Thorpe House can meet the needs of the service user Weekly costs based on the amount of nursing care required are sent to the funding body Subject to funding body agreeing the above fee the prospective service user is invited to visit again if desired amp subject to availability of beds spend an overnight stay Subject to availability of a bed an admission date is organised or the prospective service user is placed on a waiting list amp kept informed of the progress Vv Vv YV WV ADMISSION TO THORPE HOUSE gt Where possible Mrs Croft amp or Mrs Turner are on duty for new service user s admission Any further information is given amp questions concerns discussed in a private area including matters directly involving their care Terms amp conditions are signed by the service user or representative Service user is re orientated to the rooms in particular their private quarters amp reintroduced to staff and existing service users Personal property is recorded on their personal property sheet amp any monies they wish to have stored in the safe taken and re
24. support is given to those who require help There is always a choice of coffee tea amp fresh water Emphasis is placed on fresh produce of the season and all menus are checked by a dietician to ensure they are nutritionally balanced Qualified catering staff freshly produces all meals Special diets can be catered for Meals are served within the communal dining room but may be taken within private rooms if appropriate amp safe Service users are asked not to store food in their rooms to avoid problems with pests to ensure food amp the service user s safety SOCIAL ACTIVITIES LEISURE TIME amp RELIGIOUS INVOLVEMENT Service users are encouraged to continue pursuing hobbies amp interests wherever possible Thorpe House also organises various activities ranging from involvement in constructive tasks such as personal laundering amp ironing to film evenings barbeque parties etc Socialising is supported via group activities amp communal areas amp staff often join service users to converse All activities offered at Thorpe House are optional Recognition of special events are supported and celebrated i e Christmas Birthdays etc Service users are encouraged to use local facilities and have input in the wider community using services such as local shops library hairdressers banks etc We also organise restaurant nights cinema trips holidays shopping trips etc There is also a local technical college that offers courses fo
25. ted by a group of senior nursing assistants referred to as associate nurses The service user is informed of their keyworker on admission but may make a request to change their keyworker to the Registered Manager EXTERNAL PROFESSIONAL INVOLVEMENT All previously involved professionals prior to admission to Thorpe House are encouraged to continue their involvement i e social worker community nurse etc The service user will continue to see their Consultant Psychiatrist in outpatient appointments however there is a Consultant Psychiatrist employed by the Calderdale amp Huddersfield Health Trust who provides an in house service visiting about every six weeks amp may extend this service to new service users if desired Service users are requested to transfer to a local GP service at Kirkburton Health Centre however if they wish to remain with their present GP then this is honoured subject to the GP s agreement amp the surgery locality The service user is seen by the GP annually or sooner where necessary There are local dental amp optician services available However any costs incurred using these services are payable by the service user A private chiropodist attends Thorpe House about every four weeks however a charge applies to this service amp is payable by the service user If a service user requires referral to any hospital service this is completed by the GP Thorpe House staff escort service users to all appointmen
26. to investigation by this team 11 12 13 14 15 16 17 Should a service user become acutely disturbed whilst residing at Thorpe House then Thorpe House will negotiate treatment care with the Consultant Doctor amp attempt to nurse the service user at Thorpe House However we reserve the right to request a service user to be admitted to an acute unit for treatment within the Consultant Doctor s area Fees will be payable as identified within section 8 If the service user is successfully treated then Thorpe House will negotiate their return In the event that the treatment was not successful then the funding body will need to seek alternative accommodation No bedroom can be guaranteed or reserved for the service user Thorpe House maintain the right to transfer the service user to an alternative bedroom should they feel it is necessary for the health amp wellbeing of the service user Thorpe House shall provide the following bedroom furnishings carpets draperies bed with bed linen amp duvet one chair a bedside cabinet a chest of drawers a wardrobe a safe amp hand bath towels These items remain the property of Thorpe House at all times A service user may personalise their bedroom with personal belongings however this is subject to the room s dimensions amp Thorpe House maintain the right to refuse items on grounds of size amp Health amp Safety issues All personal belongings are broug
27. ts where required Service users subject to Care Programme Approach CPA and or 117 Aftercare meetings will continue as before MEDICATION All medications are obtained checked amp dispensed by a RMN Written consent to accept medication is obtained via the service user or representative signing a statement to this affect Verbal consent is also sought on each occasion medication is given A service user can withdraw consent at anytime The RMN will always discuss why the medication is given amp what for as well as what side effects may occur This includes regular as required and newly prescribed medication Only a doctor prescribes any medication and the RMN will endeavour to ensure that any medication prescribed does not have adverse effects with any condition or other medication that the service user has If a service user is capable of self medication then the appropriate facilities will be provided within their room with staff support MEALS Breakfast served between 7 00am amp 9 30am Morning Drink 8 00am Mid Morning Drink Lunch 12 30pm amp 1 00pm Mid Afternoon Drink Dinner 4 30pm amp 5 30pm Supper 7 30pm onwards Late Drink 10 30pm We offer a choice of menu at Breakfast amp Lunch service users choose these on a daily basis Dinner is the principle meal of the day Snacks amp drinks are available 24 hours a day on request Service Users can help themselves to drinks throughout the day amp
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