Message Dynamics Monitor User Guide
Contents
1. Message Dynamics M South Central SHA Outl W Hi Sarah docx Microsof ue BY 17 25 T Q Message Dynamics Monitor 4 amp bites msgdynamics co uk monitor reports_patient_calls cfm wiht 4 MESSAGE DYNAMICS Monitoring Service Patients Reports Notifications Accounts Logout Reports Results Date Range Brian Hamilton mE Patient Replies Ma cathiessness __ lca 4 i are Much Worse T T T New Worse ph ee a e e o vt w a rt ba bo a y4 c c c Cc 35 gt 5 5 5 2 gt 2 g 2 a 2 Ss Oe A L z os lt lt o o s N m d 3 ar Same oF 2 nme or 3 11 SST y3 11 SST ll u ST 3 Smet 11 sane or a 11 1 Sar 3 Same or 2 No Mev jo Chang 1 1 Samo or He ame o o Aia No Chang Ls 1 Sane or 3 Sort a O Narr No No Chang Symptoms reported are highlighted start w Monitor User Guide J Message Dynamics M Message Dynamics Ltd 2011 Page 11 Message Dynamics Monitor User Guide A Q Message Dynamics Monitor x fol X amp C htps www msgdynamics co uk monitor reports_type cfm list_filter ALL amp item 0 w Monitoring Service h MESSAGE Patients Reports Notifications Accounts Logout DYNAMICS Reports Date Range Last 4 Weeks 15 Jun 11 to 13 Jul 11 Scheduled 1 Attempts 1 Connected 1 Responses 1 Alerts O rr Pat2. start Ty BH_AuthSMTP 1 Mi TY Monitor User Guide F Message Dynamics M EN Search Desktop g ej Drg ya B 12 59 Message Dynamics Monitor ol xX wa e CA https www msgdynamics co uk monitor patients_edit cfm item 2 D Monitoring Service MESSAGE Patients Reports Notifications eo j e Edit Patient Patient Schedule Accounts Logout Edit Patient Brian Hamilton Select Edit Patient First Name Brian Last Name Hamilton Telephone Number MERERRRNIEF NHS Number Enabled YES gt Date Added 13 Jul 11 at 10 16 56 Added By Joanne King Submit Delete Back Denotes mandatory field Changing the patient s details Make the required changes Press Submit A start Message Dynamics M 5 South Central SHA Out W Hi Sarah docx Microsof amp OD B 17 24 Message Dynamics Ltd 2011 Page 6 Message Dynamics Monitor User Guide 1 Removing a Patient Select Patients Q NHSmail x OQ Message Dynamics onitor amp bips msgdynamics co uk moni ir patients cfm list_filter ALL amp item 0 Patients Reports Notifications Accounts Logout Patients 10 patients found ABCDEFGHIIKLMNOPOQORSTUYVWX 20 9 ALL SS Sr Se pa ae Hamilton Brian a eee nel Select the patient whose details you want to change 14 start Ty BH_AuthSMTP 1 Mi Ty Monitor User Gu
3. Jo Message Dynamics Monitor x 3 fo X e C A htips www msgdynamics co uk monitor reports_type cfm list_filter ALL amp item 0 ka A Monitoring Service h CD Patients Reports Notifications Accounts Logout DYNAMICS Reports Date Range Last 4 Weeks 15 Jun 11 to 13 Jul 11 Scheduled 1 Attempts 1 Connected 1 Responses 1 Alerts O Patient Replies A summary of all responses from a Patient within the specified criteria urea A summary of responses from ail Patients within a Unit for the specified criteria Select Message Log to view the number of calls call attem pts and Message Log A list of calls that are pending or are complete by Patient or Unit finished status of calls to patients Notification Log A list of the notifications generated by Patient or Unit A list of Patients who have not registered a survey result over a number No Replies of cai days A start Message Dynamics M South Central SHA Ou W Hi Sarah docx Microsof amp OD B 17 25 T OQ Message Dynamics Monitor amp bts msgdynamics co uk monitor reports_m XA Monitoring Service YNAMICS fm 78 Patients Reports Notifications Accounts Reports age Lag Bria 2 DM Results Date Range La 15 entries found Name e Telephone Send Time Status Response Time Brian Hamilton 1 14 Jul 11 10 00 complete complete 13 Jul 11 10 00 13 Jul 11 10 00 co
4. Ltd 2011 Page 14 Message Dynamics Monitor User Guide J message Dynamics Monitor 3 fo X e A https www msgdynamics co uk monitor reports_type cfm list_filter ALL amp item 0 w Monitoring Service h MESSAGE Patients Reports Notifications Accounts Logout DYNAMICS Reports Date Range Last 4 Weeks 15 Jun 11 to 13 Jul 11 Scheduled 1 Attempts 1 Connected 1 Responses 1 Alerts O Patient Replies A summary of all responses from a Patient within the specified criteria A summary of responses from all Patients within a Unit for the specified Unit Calls eens Message Log A list of calls that are pending or are complete by Patient or Unit Notification Log A list of the notifications generated by Patient or Unit Sel No Relies i elect No Relies to view wh e n i n d ivi d u a pat i e nts h ave A list of Patients who have not registered a survey result over a number gt No Replies of call days not responded to the call A start Message Dynamics M S South Central SHA Outl W Hi Sarah docx Microsof Ud SO iz 25 Message Dynamics Ltd 2011 Page 15 Message Dynamics Monitor User Guide Cha nging where Alerts gO the alerts have been preset to go to a specific telephone but if you want to change this select Notifications from the horizontal menu 7 Q Message Dynamics Monitor o A https www msgdynamics co uk monitor uni
5. Message Dynamics M ie South Central SHA Outl w Hi Sarah docx Microsof p o ie 17 23 A Q Message Dynamics Monitor G X e CA htps www msgdynamics co uk monitor patients_edit cfm item 0 w Monitoring Service Patients Reports Notifications Accounts Logout J wessace eo eo New Patient First Name Last Name Telephone Number NHS Number Enabled YES gt Submit Back Denotes mandatory field Enter the patient s details Press Submit Note Setting Enabled to No means that no calls will go to them This facility is there to help you manage the workload of adding new patients For example it lets you add consenting patients in say July for calls that will start Bse Soing out in September Then on September 1 you can change Enabled to Yes and the schedule you have set for these patients see page 8 will come into effect D BO 17 23 Page 5 Message Dynamics Monitor User Guide 2 Editing a Patient Select Patients NHSmail x OQ Message Dynamics onitor amp bips msgdynamics co uk moni ir patients cfm list_filter ALL amp item 0 Patients Reports Notifications Accounts Logout Patients 10 patients found ABCDEFGHIIJIKLMNOPQRSTUYVWX 20 9 ALL I Hamilton Brian E a a i SSS gt a eee ee SaaS area Select the patient whose details you want to change
6. your account F Message Dynamics M wt Monitor User Guide Message Dynamics Ltd 2011 Page 3 Message Dynamics Monitor User Guide B X Message Dynamics Monitor New Tab x w x e C A https www msgdynamics co uk monitor super_unit_user_edit cfm start_row 1 amp user 2 Monitoring Service f MESSAGE Patients Reports Notifications Accounts Logout eo j Edit Account Name Joanne King Username JoKing New Password Confirm Password Contact Tel Ce Contact Email Joanne King hwph tr nhs uk Enabled YES Submit Back Enter a new Password If the proposed Password is not secure enough you will be prompted to enter another Once the required level of security is reached you can then Confirm it Press Submit salE n When you next sign on please use your new Password g coeguw Message Dynamics Ltd 2011 Page 4 Message Dynamics Monitor User Guide Adding Editing or Removing Patients 1 Adding a new patient Select Patients then New from the horizontal menu Jo Message Dynamics Monitor ALLRitem 0 Ww e C A https Avww msgdynamics co uk monitor patients cfm list_fily _ ventas serv f MESSAGE Patients Reports Notifications Accounts DYNAMICS Logout ABCDEF GHIJKLMNOPQRSTUVWXYZO 9 ALL Hamilton Brian javascript nayWithProc patients_edit cfmritem 0 A start
7. Message Dynamics Monitor Patients Fane DYNAMICS Reports Notifications Accounts Logout Patients 10 patients found ABCDEFGHIIJIKLMNOPQRSTUYVWS Y 20 9 ALL Select the patient whose calls you want to schedule T Monitor User Guide F Message Dynamics M x Message Dynamics Monitor x Whe amp bts msgdynamics co uk monitor patients_schedule cfm fm i DYNAMIC e Edit Patient e Patient Schedule Monitoring Service Patients Reports Notifications Accounts Logout Patient Schedule for Brian Hamilton 1 scheduled call found ke ERE EE REE O COPD Monitoring O Oo d d d OFF Anytime Mornin Evening Make the changes you need and press Update Calls to Brian Hamilton will now be made on Tuesday and Thursday afternoons F Message Dynamics M i Monitor User Guide Message Dynamics Ltd 2011 Page 9 Message Dynamics Monitor User Guide Temporarily suspending calls 4 NHSmail x Q Message Dynamics Monitor G 2s CO bites msgdynamics co uk monitor patients_schedule cfm wtf Vv as DYNAMICS Monitoring Service Patients Reports Notifications Accounts Logout Patient Schedule for Brian Hamilton e Edit Patient Patient schedule updated e Patient Schedule 1 scheduled call found COPD Monitoring 1 Select OFF This wi
8. Message Dynamics Monitor User Guide CONTENTS Logging In Page 2 How to sign in amp how to change your password Adding Editing or Removing Patients Page 5 How to add new patients to the list of people who will be called How to change their details e g a changed telephone number How to remove patients from the list of people to be called Scheduling Calls to Patients Page 8 How to call patients on the right day s of the week How to call patients at the right time of day Temporarily suspending calls Page 10 How to stop calls going to patients who are on holiday Viewing Reports Page 11 How to view how patients replied to the calls Changing where Alerts go Page 16 How to change the telephone number that alerts are to be sent to Adding New Users within the COPD Team Page 17 How to give your colleagues access Message Dynamics Ltd 2011 Page 1 Message Dynamics Monitor User Guide Logging In 1 Connect to https www msgdynamics co uk monitor Jo Message Dynamics Monitor New Tab x Ve ox eS CA https Avww msgdynamics co uk monitor index cfm w x Login Username Password Submit Denotes mandatory field Enter the Username and Password provided by Message Dynamics Ltd You can change your Password see page 3 start Message Dynamics M G South Central SHA Out W Monitor User Guide docx amp OD B 17 33 2 This is the first screen that you w
9. ide Message Denes Me EN Search Desktop g Ga h4 OR 12 55 Jo Message Dynamics Monitor ol xX wa e A https www msgdynamics co uk monitor patients_edit cfm item 2 D Monitoring Service MESSAGE Patients Reports Notifications Accounts Logout eo j Select Edit Patient EANA e Patient Schedule Edit Patient Brian Hamilton First Name Brian Last Name Hamilton Telephone Number CHEMEEENIESE NHS Number Enabled YES zl Date Added 13 Jul 11 at 10 16 56 Added By Joanne King Submit Delete Back Denotes mandatory field Do you wish to remove this patient so that 1 They do not receive any more calls and If you do press Delete If you just want to suspend calls to them please go to page 10 of this manual 2 You will no longer see the results of calls already made to them in any of the Reports Mose 72 Message Dynamics Ltd 2011 Page 7 Message Dynamics Monitor User Guide Scheduling Calls to Patients select Patients from the horizontal menu Q Message Dynamics Monitor amp amp bis msgdynamics co uk monitor patients g Frlist_filter ALL amp item 0 fm Patients Reports Notifications Accounts Logout YNAMICS Patients 10 patients found ABCDEFGHIJIKLMNOPOQRSTUVWS Y 20 9 ALL 4 Select the patient whose calls you want to schedule HH ts Start amp Message D
10. ient Replies A summary of all responses from a Patient within the specified criteria Select Unit Calls to view a S u m m a ry of t h e a n swe rs give n by uneek A summary of responses from ail Patients within a Unit for the specified criteria each patient Message Log A list of calls that are pending or are complete by Patient or Unit Notification Log A list of the notifications generated by Patient or Unit No Renli A list of Patients who have not registered a survey result over a number PERIS of cal days A start Message Dynamics M South Central SHA Outl W Hi Sarah docx Microsof Enf Ud SY iz 25 Q NHSmail x Q Message Dynamics Monitor 0l X e C amp bts msgdynamics co uk monitor reports_unit_calls cfm XA Monitoring Service J MESSAGE N Patients Reports Notifications Accounts Logout DYNAMICS Reports Unit Calls Z COPD Monitoring Results Date Range Last 4 Weeks 16 Jun 11 to 14 Jul 11 1 call found Mipreathlessness MiWheeziness Micough Msputum Msputum Colour N 13 Jul 11 Brian Hamilton en Breathlessness Same or Better Wheeziness Same or Better N Cough No New N Sputum No New N Sputum Colour No Change N Symptoms reported are highlighted FENET w BH_AuthSMTP 1 Mi wt Monitor User Guide amp Message Dynamics M Sm Search Desktop Message Dynamics Ltd 2011 Page 12 Message Dynamics Monitor User Guide
11. ill see and confirms that you are successfully logged in 7 Q Message Dynamics Monitor New Tab x Ye o e A htips www msgdynamics co uk monitor patients cfm list_filter ALL amp item 0 w MESSAGE B Monitoring Service Patients Reports Notifications Accounts Logout DYNAMICS CO Patients 10 patients found ABCDEFGHIJKLMNOPQRSTUYWXY ZO0 9 ALL Start Message Dynamics M Inbox Outlook Express W Monitor User Guide docx amp BD 17 39 Message Dynamics Ltd 2011 Page 2 Message Dynamics Monitor User Guide 3 Changing your Password Select Accounts and then View from the horizontal menu Q Message Dynamics Monitor gt f amp bees msgdynamics co uk monitor patients cfm list_filte SA Reports Notifications Monitoring Service f MESSAGE Patients DYNAMIC Accounts Logout Patients 10 patients found ABCDEFGHIJKLM NOPQRSTUVY WX Y 20 9 ALL javascriptinayWithProc super_unit_users cfm list_filter ALL start J Message Dynamics M wh Monitor User Guide OQ Message Dynamics Monitor C amp bites msgdynamics co uk monitor super_unit_users cfmlist_fiter ALL Monitoring Service f MESSAGE Patients Reports Notifications DYNAMIC Accounts Logout Accounts 1 account found ABCDEFGHIIJIKLMNOPOQRSTUYVWSX Y 20 9 ALL Joanne King Super Select
12. ll stop any calls going to the selected patient 2 Press Update w Monitor User Guide J Message Dynamics M EN s start T BH_AuthSMTP 1 Mi Ei 14 36 When the patient returns and you want to restart the calls to them please remember to reset OFF yy lt yy Mt to Anytime Morning Afternoon or Evening and press Update Message Dynamics Ltd 2011 Page 10 Message Dynamics Monitor User Guide Viewing Reports Select Reports from the horizontal menu y Message Dynamics Monitor CA https www msgdynamics co uk monitor reports_type in list_filter ALL amp item 0 w Monitorin Service wessace Patients Reports Notifications Accounts Logout DYNAMICS Reports Date Range Last 4 Weeks 15 Jun 11 to 13 Jul 11 Scheduled 1 Attempts 1 Connected 1 Responses 1 Alerts O al s 1 Select Patient Replies to view the s Taga Patient Replies A summary of ail responses from a Patient within the specified criteria answers given by individual patients i A summary of responses from all Patients within a Unit for the specified Unit Calls sr criteria Message Log A list of calls that are pending or are complete by Patient or Unit Notification Log A list of the notifications generated by Patient or Unit No Replies A list of Patients who have not registered a survey result over a number of cal days A start
13. mplete complete 14 Jul 11 11 03 11 Jul 11 10 00 complete complete 11 Jul 11 10 00 07 Jul 11 10 00 complete complete 07 Jul 11 10 00 04 Jul 11 10 00 complete complete 04 Jul 11 10 00 30 Jun 11 10 00 complete complete 30 Jun 11 10 00 27 Jun 11 12 02 complete complete 27 Jun 11 12 02 27 Jun 11 10 00 complete retry_sent 27 Jun 11 10 00 23 Jun 11 14 04 complete complete 23 Jun 11 14 04 23 Jun 11 12 02 complete retry_sent 23 Jun 11 12 02 23 Jun 11 10 00 complete retry_sent 23 Jun 11 10 00 20 Jun 11 16 10 complete complete 20 Jun 11 16 10 20 Jun 11 14 07 complete retry_sent 20 Jun 11 14 07 20 Jun 11 12 03 complete retry_sent 20 Jun 11 12 03 20 Jun 11 10 00 complete retry_sent 20 Jun 11 10 00 Brian Hamilton Brian Hamilton Brian Hamilton Brian Hamilton Brian Hamilton Brian Hamilton Brian Hamilton Brian Hamilton Brian Hamilton Brian Hamilton Brian Hamilton Brian Hamilton Brian Hamilton NU fh eYK NY WO KY NO Brian Hamilton a Start T Monitor User Guide amp Message Dynamics M Message Dynamics Ltd 2011 Page 13 Message Dynamics Monitor User Guide Jo Message Dynamics Monitor x 3 fo X e C htps www msgdynamics co uk monitor reports_type cfm list_filter ALL amp item 0 g Monitoring Service h MESSAGE Patients Reports Notifications Accounts Logout DYNAMICS Reports Date Range Last 4 Weeks 15 Jun 11 to 13 Jul 11 Scheduled 1 Attempts 1 Connected 1 Respo
14. nses 1 Alerts O Patient Replies A summary of all responses from a Patient within the specified criteria A summary of responses from ai Patients within a Unit for the specified Unit Calls ue criteria Message Log A list of calls that are pending or are complete by Patient or Unit Select Notification Log to view wh e n a e rts we re t rigge red W h O by Notification Log A list of the notifications generated by Patient or Unit and for what reason A list of Patients who have not registered a survey result over a number No Replies of call days A start Message Dynamics M South Central SHA Out W Hi Sarah docx Microsof amp OD B 17 25 T OQ Message Dynamics Monitor x amp bips msgdynamics co uk monitor reports_notification_log cfm wit z e Monitoring Service M ESSAGE Patients Reports Notifications Accounts Logout DYNAMICS Reports 1 j Results Date Range La 6 entries found Breathlessness Much Worse 11 Jul 11 16 06 nae ileal SS aneen Cough New Sputum New mere y Sputum New 11 Jul 11 10 00 Sputum Colour Changed 07500827747 07 Jul 11 18 03 Sputum New 07500827747 RE x Sputum New 30 Jun 11 10 00 Sputum Colour Changed 07500827747 20 Jun 11 10 00 Sputum Colour Changed 07500827747 20 Jun 11 10 00 Sputum Colour Changed 07500827747 a Start w Monitor User Guide F Message Dynamics M Message Dynamics
15. out Enter the details of team members ee who you want to be able to use this meatier system and create a password for Sheena them penitent a E Enabled YES Z Submit Back Denotes mandatory field Press Submit A start Message Dynamics M G South Central SHA Out W Hi Sarah docx Microsof amp O BO 17 27 Message Dynamics Ltd 2011 Page 17
16. t_template_notif cfrrN gt_filter ALL amp item o WwW A DYNAMICS Monitoring Servi Patients Reports Notifications Accounts Logout Notifications Call Type COPD Monitoring SMS Number ME Email Address Submit Denotes mandatory field Enter the mobile number and or the email address to which you want alerts sent then press Submit A start Message Dynamics M G South Central SHA Out W Hi Sarah docx Microsof Enf OS 17 26 Message Dynamics Ltd 2011 Page 16 Message Dynamics Monitor User Guide Adding New Users within the COPD Team select Accounts from the horizontal menu Q NHSmail x Message Dynamics Monitor x eS Ck bts msgdynamics co uk monitor super_unit_users cfm list_filter ALL Monitoring Service Accounts Logout New Notifications Reports Patients Accounts 1 account found ABCDEFGHIIJIKLMNOPQRSTUYVWX 20 9 ALL Select New Joanne King Super javascript nayWithProc super_unit_users cfmelist_filter ALL start Ty BH_AuthSMTP 1 Mi T Monitor User Guide I Message Dynamics M lai x y Q Message Dynamics Monitor x wa e CA htps www msgdynamics co uk monitor super_unit_user_edit cfm Monitoring Service DYNAMICS So New Account MESSAGE Patients Reports Notifications Accounts Log
17. ynamics M w Monitor User Guide EN Search Desktop K x LR 14 41 J NHsmail x Message Dynamics Monitor 0l xX C amp bips msgdynamics co uk monitor patients_schedule cfm wtf Monitoring Service fn le Patients Reports Notifications Accounts 4 Click the appropriate box to set DYNAMICS 1 Select Coe the day of the week you want the u Patient Patient Schedule for Brian Hamilton calls to be made j r Edit Patient 1 scheduled call found Sched ule e Patient Schedule eg imee O TEAS COPD Monitoring d 4 4 d O 2 Click to PTN E E 3 Choose the time of day the message you want the calls to be 5 Press type you wish to made Update send currently COPD Monitoring is Anytime 10 00 to 18 30 Morning 10 00 to 12 00 Afternoon 13 00 to 16 00 Evening 17 00 to 18 30 the only message type Message Dynamics M EN Search Desktop ay Zi 14 04 Ji start Hs With the Patient Schedule set up as illustrated COPD Monitor calls will be sent to Brian Hamilton between 10am and 18 30 every Monday and Thursday ad infinitum unless you suspend them see page 10 change the schedule see page 9 or remove the patient entirely see page 7 Message Dynamics Ltd 2011 Page 8 Message Dynamics Monitor User Guide Changing the Scheduling of Calls to Patients select Patients from the horizontal menu Q Message Dynamics Monitor Q
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