CYC Application Portal – User Guide
Contents
1. Click on an application to launch it Welcome to the CYC Application Portal Please log on to continue User name Log On You are about to log in to City of York Council s private network All authorised users of this network abide by the Electronic Communications Policy which is available on the intranet COLIN or from HR Logging in is an acceptance of the terms and conditions of this policy Unauthorised access by any individual may lead to prosecution To log in to the Portal enter your username and password then click Log In If you do not know your login information please contact ICT Customer Support on 01904 552222 if ICT Customer Support request you to use the support site please click on CYC Remote Support Additional Information Required Please type your response below in upper or lower case no spaces between Enter a response to the grid challenge D2 E2 H1 using a card with serial number 1062 Submit h Copyright City of York Council 2014 Expired Password If your password has expired you are m Additional Information Required prompted to enter a new password Please type your response below in upper or lower case no spaces between After entering your new password click Password Expired Pleaseentera ppymmy new password Submit h fi Additional Information Required Re enter the same password to con Irm Please type your response below in upper or lower case no spaces2. Enirusd CITY OF ATSCIDETFIGIH Lid P26 2V R67 TP EI CM OD ae a E E E28 2M Re tT Pe ETE SM Se Be a ae E BE AZ ZYRE T TPE C O U N C L Serea DT CYC Application Portal User Guide You have been assigned an Entrust card to use when logging into the portal from any PC or Laptop which meets the access criteria This card has been associated with your CYC account and cannot be used by any other person IMPORTANT By using this card and accessing the CYC system you are bound by the terms set out in the Council s Electronic Communication Policy The card contains a grid of 50 unique numbers and letters To gain access to the Council network for the CYC Application portal you must enter your username password and a valid response to the requested grid values on your card User Responsibilities You are responsible for protecting your Entrust card against loss and theft If an unauthorised person obtains your card they could assume your identity Any action this intruder takes is attributed to you in the system s security log For your own protection and that of the system always take the following precautions e Never reveal your user password to anyone Do not write it down e Do not let anyone access the system under your identity login with your card e If your card is missing or stolen call the ICT Service Desk on 01904 552222 immediately The administrator will disable the card so that it is useless to unauthorised user
3. between click Submit You will then be prompted to enter your grid card references from your Entrust Card aia Hints and Tips Searching for an application Q Microsoft P Microsoft Access 2007 Microsoft Excel 2007 You can use the search box located at the top right of the page to quickly find applications Microsoft Office Project 2007 j aT Microsoft Office Visio 200 Start typing the name of the application and the results will start to appear h Taise T O Oo 2 i oy WIICPOSOTL LUDO 2 i Microsoft Powerpoint 2007 Click on the name to launch the application Microsoft Publisher 2007 Microsoft Word 2007 Copyright City of York Council 2014 Customising the applications displayed By default you are presented with the shortcuts for the all the applications you have access to but if you wish to you can remove shortcuts to only display your most frequently used favourite applications Once the shortcuts are removed they will only reappear on the desktop if you manually re add them Removing shortcuts Locate the icon you wish to remove and hover over the top left and you will see the Remove option Click the cross The icon will then be removed p s ray a Re adding shortcuts If you want to re add an application that you have removed click on the plus sign Click to add apps Click on All Apps which will show you Citrix Receiver all the applications you hav
4. e access to Copyright City of York Council 2014 Locate the application in the list then Citrix Receiver left click on it This then creates a a HRMS All Apps shortcut on your desktop ICT Help Support Site ICT Self Service If an application has a green tick next to it this means that there is a shortcut for the application on the desktop IDEAR Live Copyright City of York Council 2014
5. s e Do NOT photocopy the card e Do NOT scan or store your card details electronically in any way e Do treat your card as you would a personal credit or debit card Getting Started To access the CYC Application portal applications you will need the following e A personal computer PC or laptop running Microsoft Windows XP Vista 7 8 or 8 1 e Internet access A broadband connection is preferred e Microsoft Internet Explorer recommended Mozilla Firefox Google Chrome e Citrix ICA Web client or Citrix Receiver you will be prompted to install Citrix Receiver if using Internet Explorer Firefox or Chrome e Your CYC username and password e An Entrust card Copyright City of York Council 2014 Step 1 Access the CYC Application Portal login screen from either htt https apps york gov uk www vork gov uk ictportal or Enter your user name that you use to log onto Citrix and the password associated with this Click Log On Step 2 You will be prompted to enter the grid card references from your Entrust card These can be entered in one continuous string with no spaces and can be in either upper or lower case Once entered click Submit Note If you are using Mozilla Firefox or Google Chrome please follow the Browser and Citrix Client installation document which is located on the ICT Portal page Step 3 You will then be presented with a page with shortcuts to all the applications you have access to
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