Hampshire Home Choice User Guide
Contents
1. SEXUHELF Ln nl Name A Test Browsealoud Q d Currant det cits a r a r ie Properties that you can bid for parently you are not eligible for any properties because you have no a actrve applications Qa Click here to search for properties iur F My current applications Social Housing Application Ref HRLO2268 1 Pending anquines a Click here to contact us i Click here to log off when you have finished please make cura that you log off Site powered by Abritag TT here a My Housing Register My Messages allows you to search for properties i ee Should you wish to contact us regarding and displays your Application Status your housing application then messages can be sent and received here Mutual Exchange Not currently in use www hampshirehomechoice org uk 0845 260 2303 Bidding on the phone The number to call to place a bid is 0845 260 2303 Calls will be charged at the local rate but please note that this rate will vary depending on your telephone service provider Through the telephone system you can place a bid withdraw a bid tind out if you are eligible and what your current queue position is You can only bid the advert asks for For example if the property advert states Suitable for a couple and two children only regardless of your banding priority only couples with two children can bid for th2. ai Hampshire Home Choice BD be al a e Gg i Havant Winchester i 72 BOROUGH COUNCIL Al BY City Council Issue date April 2009 Hampshire Home Choice Scheme User Guide Your key to a new home in East Hampshire Havant and Winchester Contents A quick user guide see Inside cover Registration page 1 Choosing and Bidding page 1 Offers and Feedback page 2 Which properties can bid for page 3 How are applications prioritised page 4 5 Bands 1 2 3 4 5 ei Welcome to Hampshire aac on the website page 6 7 Bidding on the phone page 8 Home Choice What do the symbols mean page 9 About Hampshire Home Choice Contact Information amp Local Hampshire Home Choice is a new way of looking for social Access Points page 10 housing within East Hampshire Havant and Winchester Rather than us deciding which property to offer you you can now choose which advertised properties interest you Need more help If you need more help and support to participate in the scheme you can contact us by phone at 01962 840 222 or by email at housing winchester gov uk Hampshire Home Choice is available to Applicants currently on the Councils Housing List New applicants Existing tenants who would like to transfer to a new home Households who have been accepted by the Council as homeless 0845 260 2303 Please have the following information to hand w
3. Southampton Hants 032 1AN Opening Hours Tues 2pm 7pm Wed and Fri 10am 1pm and 2pm 5pm Sat 10am 1pm Sun and Thurs closed If you have your own laptop there are also several hotspots available across Winchester such as McDonalds and Starbucks www hampshirehomechoice org uk
4. Via Email customerservices winchester gov uk ENJ Fax 01962 841 365 Y Text Telephone 01962 878982 For customers who are hard of hearing or speech impaired SMS text 07797 877 004 Language Support If you need a translation service please let us know and we will arrange for an interpreter for you Council information is available in most common languages including Russian Polish Nepali Chinese Bengali Urdu Portuguese Punjabi Turkish and Arabic 0845 260 2303 Local Access Points where can I find a computer Winchester Offices Winchester City Offices Colebrook Street Winchester Hampshire S023 9L Local Offices in Alresford located in Alresford Library 20 Broad street Alresford Winchester Hants S024 9 AQ Local Office in Bishops Waltham located in the Citizens Advice Bureau Well House 2 Brook Street Bishops Waltham Hants S032 1AX Libraries Winchester Discovery Centre Jewry Street Winchester Hants 023 8RX Opening Hours Mon Fri 9am 7pm Sat 9am 5pm Sun 10am 4pm Stanmore Library Wavell Way Stanmore Winchester Hants S022 4EH Opening Hours Mon and Thurs 2pm 5pm Wed and Fri 5 30pm 7pm Tues Sat and Sun closed Alresford Library 20 Broad street Alresford Winchester Hants 024 9AQ Opening Hours Mon Thurs and Sat 9 30am 1pm Tues 2pm 5pm Fri 9 30am 1pm and 2pm 7pm Wed closed Bishops Waltham Library Bank Street Bishops Waltham
5. by the What you will hear after you 3 have your details Thank you your details match our records Press 1 to make an application make a bid Press 2 to review your applications or Press 3 to exit Making a bid Please enter the property reference number of the property you wish to make an application on make a bid for followed by the You have entered the following property reference number the property reference number that you entered will be read back to you If you are not eligible you will be told why If you are eligible you will be told your current queue position Note that your queue position will change as other people bid Press 1 to confirm Your bid has been accepted Press 2 to change the property reference number Review cancel your bids You have bid on these properties If you have already bid for properties you will be read a list of the properties gt with a number Press the number of the property that you wish to cancel the bid for followed by the The property reference number and Current queue position will be read out to you You will be told Subsequent bids may affect your queue position and some properties may be offered to the most suitable candidate gt Press 1 if you are sure you want to cancel your bid o
6. in a property No money is required You can bid for up to three properties each week in one of the following ways 1 On the website Please visit www hampshirehomechoice org uk and log in using your unique reference number and the date of birth of the main applicant 2 By telephone To bid call our 24hr automated bidding line on 0845 260 2303 To listen to adverts call our property line on 0300 300 0028 3 In person Visit our Customer Service Centre at the Winchester City office hours where staff will be happy to help 4 Have someone else bid for you You can ask someone else to bid for you if you are unable to do so for example your support worker acting as an advocate your relatives or City Council support staff They will need to know your unique reference number and memorable date Date of Birth of the main applicant 5 Automatic bidding If you are unable to use any of the methods listed above automatic bidding may be set up on suitable properties that meet your housing need Please contact us if you believe you are unable to bid for yourself and require automatic bidding Once you bid for a property your position on the shortlist for that property at that time is indicated on the system Please note that your position may change until the bidding cycle closes at 23 59pm each Sunday You can withdraw your bids and re use them on other properties up until the close of bidding 0845 260 2303 Offers ie Al
7. minimum 9 year engagement Customers who have been accepted as homeless under Homeless legislation and have accepted a qualifying offer of accommodation in the private sector Customers resident in the Winchester District who are qualifying tenants under the Rent Agriculture Act 1976 Winchester City Council tied employees who are retiring and who have an offer of re housing as part of their employment terms and conditions Existing Council tenants who mutuelly agree with Winchester City council to relinquish their tenancy Customers accepted as left in sole occupation of Council stock with no statutory right to succeed Customers living in inadequate housing lacking facilities Customers with an assessed Band 3 medical condition Customers who need to move to a particular locality where failure to meet that need would cause hardship to themselves or to others Assured shorthold tenants with high rents www hampshirehomechoice org uk Band 4 Low Priority A Ai Adequately housed private and social tenants with a local connection Customers who are serving prison sentences and who have a local connection Customers who have housing need but do not have a local connection Band 5 No Priority A A tn Ai a Adequately housed private and social tenants with no local connection Applicants with sufficient financial resources to meet their own housing needs Customers with outstanding
8. must be over 16 years of age If you are 16 or 17 years of age you may not be actively considered for an offer of an introductory or assured tenancy until you reach the age of 18 To register you will need to complete an application form You can complete the form online at www hampshirehomechoice org uk or download it from the Winchester City Council website www winchester gov uk You can also obtain it from the City Council Offices You will be asked to provide relevant documentation as detailed on the form If you do not fill in the application form correctly or fail to provide all relevant documentation we will be unable to process your application Your application will be registered from the date the fully completed form is received Keeping applications up to date You must tell us if there are any changes in your circumstances so that we can reassess your application Failure to keep us informed may result in you not being eligible for your chosen properties You can advise the Council of any changes via a message on your housing register account on the Internet What happens if I have a medical problem You will need to complete the relevant medical form for assessment To obtain a medical form please contact the Council We will write to you to inform you of the outcome of the assessment and if you have been placed in another band My home is in poor condition what should do If you have indicated your home suf
9. that have been gt successfully let the number of applicants that bid for the property and the band and priority date of the successful applicants Personal details of applicants will never be shown We are unable to give people individual feedback due to the numbers involved This information is published in the Recent Lets section of the website and in the online newsletter It will give you a better idea of how popular a particular property or area is and how long you would expect to wait You can then decide whether to look for other types of property or areas where you may not have to wait as long www hampshirehomechoice org uk Which properties can I bid for You are only able to bid for properties that you are eligible for The symbols that appear on the adverts indicate any restrictions about who is able to bid for a property please see page 12 for a complete list Size of property Other restrictions You will be entitled to apply for social housing according 3 to the size of your household the table is a guide only Household Size Single person 0 bedroom studio Single person a couple 1 bedroom or pregnant woman Household with one child 2 bedrooms Household with two children 20r3 bedrooms Household with three or 30r4 more children bedrooms Under occupation This is a situation where one additional bedroom is allowed over the standard hou
10. at property In order to bid you will need G Your unique reference number housing registration number The date of birth of the primary applicant for your housing application or memorable date G The property reference number s that you wish to bid for Bidding by phone is done by using the number keypad and the hash key on your telephone Please note that in order to listen to adverts you need to dial our property line on 0300 300 0028 Dial the automated bidding telephone number on 0845 260 2303 8 0845 260 2303 You will hear Welcome to Hampshire Home Choice Please select your language from the following list Press 1 for English press 2 for etc You have selected English Press 1 to confirm Press 2 to reselect your language Please enter your housing register reference followed by the hash key You have entered the following for properties where you match what housing register reference the reference you entered will be read back to you Press 1 to confirm your housing register reference or press 2 to re enter Your housing register reference has been accepted Please enter the day of the month you were born followed by the Please enter the number of the month you were born followed by gt the Please enter the year of your birth using all four numbers followed
11. eceived discharge from hospital subject to suitable assessment fa Any customer agreed to have an exceptional need to move approved by the Council for example Child Protection cases Public Protection including the National Witness Protection Scheme Serious Organised Crime and Police Act 2005 or other serious social or welfare problems Band 2 High Priority A a Ja gt Social tenants moving out of a property that is required by the council to meet housing need Customers accepted under Homelessness legislation placed in short stay accommodation not suitable for long term needs or ending lease period Housing unsuitable on basis of Housing Health and Safety demolition redevelopment or subject to major works Statutorily overcrowding or lacking in two or more bedrooms Agreed Move on from some supported housing projects to fill the current agreed quota Medical hardship Customers who have been given a Band 2 medical or welfare priority or assessed by an occupational therapist as having an urgent need to move into an accessible property www hampshirehomechoice org uk Band 3 Medium Priority i A A A a gt gt Se 2 2 2 2 Ai Overcrowding lacking in one bedroom Accepted statutorily homeless households in temporary suitable accommodation Accepted Tied tenants required to leave accommodation Customers leaving Her Majesty s Forces and have completed a
12. ed 0 01am to Sunday 23 59pm and you can bid for up to 3 properties in any one cycle 0845 260 2303 3 Offers If you have the highest degree of housing need and you are eligible for the property you will be contacted by the landlord The landlord will advise you what you need to do to sign up for the tenancy Customer Service Centre at Colebrook Street Winchester The Hampshire Home Choice website and Newsletter will publish information about successfully let homes including the number of applicants who bid the band and the priority date of the successful applicant personal details will not be published A new list of properties will be available weekly and the bidding process starts again on Wednesday 00 01am until Sunday 23 59pm 7 Hampshire Home Choice Information on Hampshire Home Choice online by phone or in person Online www hampshirehomechoice org uk Phone For bidding please phone the automated bidding line on 0845 260 2303 For listening to adverts please phone the property line on 0300 300 0028 In person You can come into the East Hampshire District Council Havant Borough Council or Winchester City Council Offices local offices or Housing Association offices www hampshirehomechoice org uk How does Hampshire Home Choice work Registration How to register To apply to join the Hampshire Home Choice Housing Register you
13. fers with disrepair your details may be given to the Private Sector Housing Team for an assessment www hampshirehomechoice org uk What happens once I have registered When your application to the Hampshire Home Choice Register has been accepted we will write to you with details of Your unique reference number housing application number The band in which you have been placed Your priority date Your registration date Your bedroom entitlement Choosing and Bidding How are properties advertised All available properties are advertised weekly on the Internet at www hampshirehomechoice org uk or ring our property line on 0300 300 0028 They are also listed in a weekly newsletter Properties will be advertised on a Wednesday at 00 01am and are available for bidding until 23 59 pm the following Sunday The adverts The property advert will give information about the vacant property including details of the landlord location number of bedrooms rent and other features of the property to help you decide which property is right for you The advert will also tell you if there are any special requirements that you must meet such as a minimum age and which band will be given priority Please see page 9 for a list of terms and symbols used in the adverts 0845 260 2303 Expressing your interest in a property Bidding means that you express your interest
14. hen contacting us or when making a bid Your Name Your Unique reference number Housing application number Your Memorable Date Password www hampshirehomechoice org uk A quick user guide on applying to Hampshire Home Choice Four steps to a new home Registration To register you need to complete the Hampshire Home Choice application form You can do this online on www hampshirehomechoice org uk download from www winchester gov uk website or obtain it from our 023 9U or by telephoning 01962 840 222 After your form has been assessed we will contact you with details of your Priority Band your bedroom entitlement and instructions on how to bid for properties Should we require any information you have not provided we will request it in writing 2 Choosing and Bidding All available properties are advertised weekly on the internet at www hampshirehomechoice org uk and on the property line 0300 300 0028 They are also listed in a weekly newsletter which is available online or from the Councils Housing Service If you are interested in any properties that meet your housing requirements you can bid for them online via our automated 24 hour bidding line or in person at the Council Offices You can also have a friend relative or support worker bid on your behalf using the above methods Please remember to use your unique reference number and password when bidding The bidding cycle runs from W
15. l eligible bids received will be placed in priority order by band to produce a list of eligible applicants for each property advertised The Council or the landlord will carry out any outstanding eligibility and document checks Ifyou are at the top of the priority list you will be contacted by the relevant landlord You may be invited to view the property but Winchester City Council encourages properties to be viewed on DVD where available and only allows visits in exceptional circumstances Sometimes we may not be able to put your name forward to the relevant landlord even if you may have the highest priority need This may be due to a variety of reasons such as rent arrears Should this be the case you will be notified Offices local offices or housing association offices during If you are nominated for a property you will not be short listed for other properties until you have decided to either accept or refuse the offer Ifyou decide to refuse the property it will be offered to the next person on the priority list You will not normally be penalised for refusing a property but with some special categories a restriction may apply If you accept the property you will be contacted by the relevant Landlord who will advise you of the date when you can move in arrange an appointment to complete the necessary paperwork and collect the keys to the property Feedback We publish information about homes
16. onfirmed and details of any current bids will be shown Click the Property search option Select any search criteria that you require for example you may wish to search for a particular size of property and click search A list of properties matching your search criteria will be displayed If you are eligible for a property then an Apply Now button will be displayed Your current queue position should you bid for this property will also be shown but note that this can change as other people bid If you are not eligible then the reason you are not eligible will be displayed For a property that you are eligible for click the Apply Now button You will be shown the property details and asked to confirm your bid When you confirm your bid you will be told that your bid has been successfully placed www hampshirehomechoice org uk Guide to your online Account Current Details My Bids Your details including your current address allows you to change your memorable date password Displays the bids you have placed on advertised properties including list position Jra snpshire hy accounti Micro soll inten cL Lx plas aer provided by Digica Fle ER yew Tooter z te 1 Address a Bp tt tepti harpshrehomachace crg ubyDatalAsPP ages feb apes Home pampay search Login MY Account Recent Lots Contact Form Text Only View Login My Account gt My account site Map My account Text size AAA Summary
17. out of the last 5 years or have permanent employment in the area or have close family in the area or if the customer or a member of their household needs to receive long term or life long medical and or welfare treatment in the area 0845 260 2303 How are applications prioritised Once you apply to Hampshire Home Choice Register for Exceptional Housing Needs social housing your housing need will be assessed and your application placed in one of five priority bandings as described below please remember that Winchester City Council has moved from a points based assessment system to a band based assessment Within each band applications will be placed in order according to 1 4 0845 260 2303 Multiple needs Where a customer appears to have multiple housing needs a decision regarding these needs will be made by the Council in conjunction with the relevant supporting Band 1 G Customers assessed by the Council as having life threatening medical conditions that are directly linked to unsuitable housing conditions and have been given a Band 1 medical or welfare assessment G Accessible or sheltered housing needed to allow a information and the published Scheme of Allocation Priority date This can be the same as your registration date but should your application be moved into a higher Band your Priority date will change Registration date this is the date the application was r
18. sing requirement as shown above for example Approved medical need for an extra bedroom In some rural exception housing sites in order to promote community sustainability Extra Care sheltered housing Part 2 5 These properties offer the highest level of social housing support to older customers To be eligible for Winchester City Council extra care housing a joint assessment will be made by Hampshire County Council Adult Services and Winchester City Council Age restrictions If the property is only eligible to applicants of a particular age these details will be placed in the adverts www hampshirehomechoice org uk Some landlords may not allow you to keep a pet This will be indicated by the no pets symbol on the property advert Properties that have adaptations will be offered to people who are in an assessed need of the specific adaptations Rural Exception sites Offers of tenancies are usually only made to customers with a strong local connection to the parish or neighbouring parishes More details can be found under Section 3 1 of the Allocations Framework Local Connection Hampshire Home Choice places an increased emphasis on local connection therefore you will need to meet certain local connection criteria to qualify for particular bands The local connection criteria will be met by you if you have lived in the area for 6 months out of the past 12 months or have lived in the area for 3
19. tenant debts owed to a housing association or the Council Customers who have been guilty of antisocial behaviour Customers who have no local connection and have no housing need More detailed information regarding the bands can be viewed in the Allocation Policy on www winchester gov uk or by contacting your local housing service 0845 260 2303 Bidding on the website The website address to use when placing a bid is www hampshirehomechoice org uk The website allows you to Search for advertised properties that meet your housing needs See full details of each property Find out if you are eligible for a property Place or withdraw a bid View your current position in the queue for a property You can only bid for properties where you match the advertised criteria There are no costs involved in bidding Bidding means that you register your interest in a particular property In order to bid you will need Your unique reference number housing registration number Your memorable date date of birth of the primary applicant for your housing application The property reference number s that you wish to bid for 6 0845 260 2303 Type www hampshirehomechoice org uk in to the address bar of your internet browser Click Login My Account option then enter your housing register reference number and your memorable date date of birth At this stage your login will be c
20. therwise press 2 to exit Exit Thank you for using the system goodbye www hampshirehomechoice org uk What do the Property details symbols mean 7 Below is a list of the property types available icons that eT can appear on the property adverts and what they mean Types of property available Social Rented Shared Ownership D o Mutual Exchange Kg e Private Rented e et www hampshirehomechoice org uk Bedrooms The number of bedrooms in this property Adapted The property is suitable for people with a mobility need Sheltered Housing This is a sheltered property Supported Housing This is a supported housing scheme Minimum Age At least one household member must be the age shown Access to Garden This property has access to a garden Off Street Parking This property has off road parking Pets allowed Pets will be allowed in these properties Pets not allowed Pets will not be allowed in these properties 0845 260 2303 Contacting Winchester City Council Information about contacting Winchester City Council by phone post online or in person Post Winchester City Council Offices Colebrook Street Winchester Hampshire S023 9U K Phone You can call us on 01962 840 222 between 8 00am and 5 00pm Monday to Thursday 8 30 to 4 30 Fridays Calls are directed through the Council s Customer Service Centre
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