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User Guide - Civil Nuclear Police Federation

1. lanuary 9n4 2 Companion Mobility and Access Can you climb stairs walk unaided Please give distance Are you a wheelchair user Full partial or non weight bearing Expand fully on assistance level if needed on a daily basis and especially if at risk from falling Will anyone else be attending e g dependent children Please give details Name Date of birth medical condition if any Details of any dependents medication allergies infections Your GP s Details Personal Information Personal information which you supply to us may be used in a number of different ways for a To make admission and clinical decisions for audit and statistical analysis for fraud prevention understand that all personal information on this form will be confidential to the professional and administrative staff of the PTC and no personal information or clinical reports will be shared without my express consent aif unless required to do so by law In order to provide the best possible levels of service updates or other information agree to the PTC contacting me using the details have provided NTC Ln S as otis Date 2 A Se TO osos ROCA Nm ux Approved NOT Approved Nurse Signature Name Date lannaru 9042 Signature 31 Website www thepolicetreatmentcentres org The Police Treatment Centre St Andrews Harlow Moor Road Harrogate North Yorkshire HG2 0AD Tel 01423 504448
2. Application for Admission forms are no longer printed and distributed to forces in bulk Instead application forms are available to download from the Police Treatment Centre website www thepolicetreatmentcentres org formerly www npch org Alternatively the form is available in PDF format for forces to upload to their own internal computer systems Please ensure that the most up to date form is used and you can email enquiries thepolicetreatmentcentres org for a copy of the PDF file The application process is outlined below in general terms Please note there are some minor variations from force to force e The Application Form should be completed by the applicant and signed by a medical practitioner Force Medical Officer Occupational Health Nurse Physiotherapist or GP e The Application Form is submitted to the Force Occupational Health department or HR or Police Federation office who should check it has been completed in full a check list is provided Where appropriate a Companions Application Form should also be submitted e The Application Form should be sent to Admissions at The Police Treatment Centre Harrogate for processing e Serving officers are normally asked to submit two payslips the most recent and one of which should be from at least six months previously and no more than 12 months previously to confirm their donations to the Charity e Retired officers will be asked to confirm on the Application Form the date th
3. However allocation will depend upon a number of factors for example capacity at each Centre and the urgency for treatment By preferencing Either you may be allocated admission for treatment sooner that if you expressed a preference solely for a specific Centre Sympathetic consideration will be given to an expressed preference and where possible we will meet the request Med aia x The Police Treatment Centres Q14 Q15 Q16 Q17 27 How long is the waiting list Waiting time for admission can depend on how quickly your force forwards your application to us and will also vary according to demand through the year However we assess each application individually and will prioritise urgent cases wherever possible Normally admission is within two to six weeks depending upon the circumstances see Q 13 regarding expressing a preference How long can I expect to wait before am allocated a date to attend You can normally expect to hear from us within ten working days from the time that we receive your application The time it takes to allocate a date for treatment will depend on the quality and detail of information on the application form which enables our staff to make a clinical assessment of the individual s needs If insufficient information is provided then further information may have to be sought from you and this could delay an admission decision was asked to provide two payslips with my appli
4. updates or other information agree to the PTC contacting me using the details have provided LIA MEUM T Approved NOT Approved Nurse Signature Name Date lannaru 9042 Office Use Only The Police Treatment Centres Companion Application to Accompany an In Patient PART 1 To be completed by the companion Please print in BLACK ink Surname Forenames Date of Birth seinem RESTA BCE coer BABA Less sian Mead FYE Preferred Name ALAN Gender M Address Contact details Home telephone 2 QU 224 2619 RAO ECE TB oainnt onene 52 1 AGS S56 198 NENNEN ort mero S d REOR Post Code VAS 4 2T 59 Email SCONSTAN NE LAMA Name of the person you wish to accompany Surname COW ST ecc Forenames ACEA NDE 2 Date of Birth 23 4 S Reason for request to accompany Do you provide or require some aspect of support If so please give full details A RRVFEER CEON NULTI PLE Secezosis AND HUSBAND Emergency Contact details e g next of kin but NOT the person you wish to accompany Name SIMON CONSTASCE Relationship NS e CAMPER Contact Details OI Im web 6T299 122 656 Any specific room requirements e g mobility issues more than 6 feet tall Hearing impaired re fire alarms Weight etc ST 06e Ce UOT STAIRS WET OOM AE LL POSSE Any special dietary requirements e g allergies or intolerances Date of Diagnosis
5. CRE V 55 Date Job Title OFFICER Email X e Once all parts have been completed please post this application form to Admissions Contact details The Police Treatment Centres Tel 01423 504448 St Andrews Fax 01423 527543 Harlow Moor Road Harrogate Email enquiries thepolicetreatmentcentres org North Yorkshire Web www thepolicetreatmentcentres org HG2 0AD Revised January 2012 Revised January 2012 The Police Treatment Centres Application for Admission OUTPATIENT lete in BLACK ink Completed form should be FAXED to the physiotherapy department Delete one Tel 01764 664369 Fax 01764 664598 Tel 01423 504448 Fax 01423 527543 received Donation es ey on system Date Nurse Gender please circle Date M F at sio Forenames Preferred Name A GSO KJ Any previous names e g change of name on marriage Surname Forenames TIA R Date of birth Current police force or if retired previous force ai MNS OCT HO EASS WARE Date joined C 9 a l3 Collar Number C G S v allocated 3 allocated Date retired 3 52 ot Police Pension No cercania Address Contact details Home telephone C i Ti 23 2a me HA XOGAAT S ooo Mobile telephone 0 7 9 amp OQ 69 E 9 4s WN OETH MOEMS oou Other telephone state Oise eeu CLOCK Email CLCOMSVOAbIe Go ASi COM ST rt
6. On departure from the Centres The Charity is working towards developing a simple discharge report for issue to officers who may then share that discharge report with their force Occupational Health arrangements or GP if they so wish Where forces or other parties e g Police Federation request written reports these will be made available to forces only if the patient consents to this in writing and a charge to the force or requester is likely to be made for doing so In the case of requests for medical reports from legal advisors or insurance companies these will only be released if authorised by the patient and a charge will be made in line with ACPO BMA or Law Society rates before such reports are released Where a serving or retired officer is receiving treatment as a result of an event where there is a claim for personal injury compensation being pursued then the Charity will ask the officer to authorise the Charity being enjoined with their claim so as to recover the cost of their treatment received at the Charity This is a normal legal process and supports meeting the Charity s annual expenditure There is no cost to the officer in such a process and the Charity will liaise and work with the officer s legal advisors to achieve a mutually satisfactory outcome Before each patient leaves they are asked to complete a feedback form The results of patient feedback are important in helping to shape the facilities and services provided
7. WR Ra CORR or E Oneida dA Post Code n EA SS o ES oc Next of acd Name amp re Next of Kin Contact Details Dates to Avoid please include all leave holiday Court or other known commitments for the next twelve weeks OW C ETNIE WAZMED OR Cover 2 4 APR O 23 MAR Legal Claims Have you any legal claims pending or contemplated in your current treatment circumstance YES o PART 2 To be completed by the applicant Please indicate which of the following applies to you At work E On recuperative E On sick leave Other specify Eh eene restricted duties Revised January 2012 Describe how your condition happened e g accident event at work post operative long term illness IWSLEED ENEE Ov WSG OCC ICER SACETM TCA UNG OlS What treatment have you already had for this condition e g medication operation physiotherapy osteopath chiropractor EEN CP TAUNO PAIMI ULE RS PRESCRIBED Physiotherapy if available please bring with you any treatment protocols or guidelines X rays MRI scans rep orts that may be of benefit to our physiotherapists during your admission e g ACL rehab detail weight bearing details in the case of lower limb If YES when was your most recent attendance If YES was it with the same or similar condition a different condition to the one you have now Qaeceeenm COPDITION BACK PAIN Personal Information
8. case it is the cost of treatment reimbursed to the PTC Related eligibility matters Officers transferring between police forces There is now a strong transfer market between forces and the frequency of officers transferring between forces has increased To transfer between forces an officer resigns the office of Constable from their former force and rejoins their new force in the office of Constable no matter what rank they transfer in Many officers fail to realise that their donation ceases when they leave their first force and doesn t automatically restart when they join their new force In effect they have to authorise a new payroll giving voluntary donation to the Charity and if they fail to do so they then fall into becoming a non donor This can not only occur when officers transfer within constituent forces of this Charity but also when transferring from forces within The Police Rehabilitation Centre Flint House constituency area to constituent forces of this Charity However when an officer becomes aware of their circumstance of being a non donor to this Charity they may commence the payroll giving voluntary donation to this Charity and it may be suggested to them that they should consider a donation to the Charity in regard to the lost donation period Should such an officer seek treatment having been a non donor then the provisions of the Non Donor Policy will be considered with particular consideration
9. four night s duration e A Sunday arrival prior to a period of admission will normally only be offered where an individual s significant and unique personal or travel circumstances merit consideration of such e In any circumstance patients must vacate their bedroom by 1030 on the day of departure lunch may be provided on request before a later departure from the Centre itself General conditions retired officers Dependent upon serving officer demand for admission and subject to capacity accommodation treatment and financial retired officers who apply for admission and who meet the clinical criteria will normally be offered a one week period of admission e The one week period of admission will normally be o Sunday arrival not before 1430 o Sunday departure vacating the room by 1030 lunch may be provided on request before a later departure from the Centre itself e Retired officers will be required to attend a nursing assessment on the Sunday of their arrival in order to avoid undue delay in their access to Monday treatment e Monday arrival and departure will only be considered where there are significant and unique circumstances present and each case will be considered on its individual merits e g where NARPO RPOAS or force transport is being arranged e Where an assessment at the conclusion of a period of treatment recommends a further and earlier than the elapse of 12 months admission for treatment to optim
10. of their previous voluntary donations to this Charity or to The Police Rehabilitation Centre Flint House Maternity Leave A police officer on maternity Leave retains the office of Constable and should ensure that their voluntary donation to support the Charity continues to be made whilst on paid Maternity Leave otherwise they then fall into becoming a non donor Officers on unpaid 4 Xo SW The Police Treatment Centres 10 Maternity Leave who had been donors to the Charity prior to Maternity Leave will be granted a donation break until resuming duty or ceasing to hold the office of Constable Career Breaks A police officer who takes a career break retains the office of Constable and should ensure that their weekly voluntary donation to support the Charity continues to be made whilst on their career break otherwise they then fall into becoming a non donor 30 Scheme Upon attaining 30 years service police officers may have the opportunity to join the 30 Scheme In effect the officer retires from the service for a short period sometimes a single day and rejoins in the office of Constable The officer receives a lump sum pension commutation but is not in receipt of their police pension which is not paid until they finally retire from the police service In effect an officer on the 30 Scheme is not a retired officer and is not in receipt of a police pension the officer holds the off
11. officers are asked to depart their room by 1030 on the following Sunday although lunch may be provided on request before a later departure from the Centre This arrangement allows retired officers to receive maximum benefit and may also help with their travel and support arrangements Med ae x The Police Treatment Centres Q20 Q21 Q22 Q23 Q24 Q25 Q26 Q27 28 The confirmation letter tells me to bring my Surgeons protocol with me What is that In short after certain operations a surgeon may stipulate the aftercare that he she would like the patient to have This only occurs after some operations and not all surgeons set such a protocol So if you haven t got such a document the chances are you don t need one Can attend as an outpatient with a non physio condition There are some cases where this may be appropriate After a consultation with nursing staff a treatment programme will be arranged normally consisting of a weekly appointment for a six week period I m due to attend next week but I m not feeling well What should I do We want to ensure patients are well enough to participate fully in the activities available so the best advice is to call and speak to the duty nurse about your symptoms It may be possible to delay your arrival or re book In the case of diarrhoea and sickness it is important patients have been symptom free for 48 hours before attending to prevent the potential
12. range of movement muscle strength and pain levels so that suitable goals of treatment can be set Treatment can include e Hands on manipulation and mobilisation Electrotherapy such as ultrasound Heat and ice treatment Acupuncture Individual active and passive exercise Class activity and exercise Postural education The physiotherapists take a proactive approach to treatment but the emphasis is on helping patients to help themselves patients are encouraged to participate in education and exercise classes and make good use of the facilities including the swimming pool and exercise gym Such work is carefully guided and can be checked daily if necessary Education is an important part of the work of our physiotherapists who aim to promote self management and a better understanding of anatomy pain management injury prevention and maintenance of good health Through a continuous professional development scheme all of the physiotherapists at the Police Treatment Centres keep up to date with current clinical evidence and new treatments Treatment Physiotherapy OUT patient The Charity offers an outpatient service and will normally only see patients who live or temporarily reside within one hour s drive time of each Police Treatment Centre This is because longer travel time and journeys are likely to negate any beneficial effect of physiotherapy treatment depending upon the nature of the condition to be treated Treatment decision
13. respect of an application for admission for treatment e To provide a framework and process for the potential provision of clinical reports following treatment Legal Safeguard The Treatment Centres at St Andrews and Castlebrae are not registered care homes with the meaning of the Care Standards Acts of England amp Wales Scotland and Northern Ireland Consequently the Centres are not approved nor capable of providing acute long term or intermediate care All decisions on admission for treatment will always be based on the merits of each individual case and admission prioritised on the need for treatment Responsibility for application of the policy The responsibility for the application of the policy will be that of the Chief Executive An applicant for admission who believes that they have been unfairly treated under this policy or their representative should in the first instance raise the matter normally in writing including email with the Chief Executive Should the matter not be resolved by the Chief Executive the applicant or their representative should bring the matter to the attention normally in writing including email of the Chairman of the Board of Trustees without undue delay iMd E634 x The Police Treatment Centres 13 Policy There are a number of factors to take into account in developing a framework to assist in making decisions about admission decisions including Care Quality Commission
14. spread of such conditions What do I need to bring with me With your joining instructions you will receive a patient information sheet outlining what is provided at the Centre i e towels and what is not for instance hairdryers Can my partner driver stay for lunch overnight when they drop me off Demand on the Centres means it is not possible to cater for visitors but they are welcome to enjoy a hot or cold drink in one of our lounges on arrival and before they set off on their journey Partners and carers can only stay at the Centres under certain specific circumstances and with prior agreement i e as a companion when providing hands on support for a patient I m staying in one of the cottages Are linens and towels provided All bed linen towels and tea towels are provided as are washing facilities A starter pack with tea bags milk bread etc is also provided What is the dress code at the Centres The dress code is casual sportswear in line with the activities officers undertake during their stay Warm clothing to wear between exercise activities is advisable especially in colder weather have special dietary requirements Can they be catered for Whether you have an allergy or intolerance are trying to lose weight or simply don t like certain foods our catering team can help You can ask to speak to a chef before your stay or on your first day and they will be happy to work out a suitable menu for you Half porti
15. we have been unable to take forward along with the reasons why that is so Med ae 19 The Police Treatment Centres 30 E 2 jj Iw ERA v i ged pm NEC y ou DS d The Police Treatment Centres Appendices Appendix A Appendix B Appendix C Appendix D Appendix E Patient Information sheet Example Inpatient application for admission Example Outpatient application for admission Example Companions Application Form The applicant requires support Example Companions Application Form The companion requires support fe x SN The Police Treatment Centres Feedback At the end of your stay with us we ask you to fill in a Patient Feedback Form It is important to us to learn what you thought of the services we offer and ways we might improve Feedback received recently includes Due to my previous attendance at the centre a problem was high lighted about my right hand If had not attended would have lost the use of my hand TC Merseyside The treatment and facilities were first class was totally happy with everything PP Lincs Every aspect could not think of one thing that had in any way any flaw MD Notts I was able to relax and de stress to help with my recovery after a serious incident The complementary therapies have greatly helped my healing process and I would like to thank all the staff HL PSNI The food was excellent The social events were good Fac
16. Executive An applicant for admission who believes that they have been unfairly treated under this policy or their representative should in the first instance raise the matter normally in writing including email with the Chief Executive Should the matter not be resolved by the Chief Executive the applicant or their representative should without undue delay bring the matter to the attention normally in writing including email of the Chair of the Board of Trustees who will take under consideration the matters raised Eligibility Criteria a Individuals normally eligible for the Charity s benefits and provision of treatment free of charge are i Serving police officers who hold the office of Constable or ii Who were serving police officers holding the office of Constable and are now in receipt of a non deferred police pension AND b Who during their police service contribute or contributed a voluntary donation to support the Charity s aims and objectives Individuals not normally eligible for treatment free of charge are e Serving officers who do not make the voluntary donation e Retired police officers who did not make the voluntary donation during their police service Med Sia x The Police Treatment Centres 8 e Former police officers who are not on a police pension e g resigned required to resign dismissed or otherwise left the service e Former police officers who are now in
17. Fax 01423 527543 Email enquiries thepolicetreatmentcentres org The Police Treatment Centre Castlebrae Castleton Road Auchterarder Perthshire PH3 1AG Tel 01764 664369 Fax 01764 664598 Email receptioncastlebrae thepolicetreatmentcentres org Med ae 19 The Police Treatment Centres
18. Is the applicant receiving or has the applicant previously received counselling psychiatric support Revised January 2012 Support please expand on the nature of support required by the applicant Medication allergies infections Me CXOS E WT OLE RANT O DAVE 099 eae hh s Mobility and Access Can the applicant climb stairs walk unaided Please give distance Is the applicant a wheelchair user Full partial or non weight bearing Expand fully on assistance level if needed on a daily basis and especially if at risk from falling PART 5 Signature of Force Medical Officer or Occupational Health Nurse or Physiotherapist or GP Certified by signature SS Print name ate ANCE Date AMUN AME STREET MOLE ETM in PART 6 To be completed by Force representative Police Federation Office The applicant is or was in the case of a retired officer a regular donor to The Police Treatment Centres Please note Treatment will not be provided free of charge if the applicant does not or if retired did not make the payroll giving donation to support the Charity If you are unable to verify the applicant is or was in the case of a retired officer a regular donor to the Charity the applicant MUST provide two payslips including the most recent and the other at least six months earlier to the physiotherapy department otherwise treatment will not commence Certified by signature aos SX Print name gt
19. PART 3 HIGHLY CONFIDENTIAL to be completed by Force Medical Officer or Occupational Health Nurse or Physiotherapist or G P Diagnosis Date of Diagnosis RECON PLESS ION gm SHOLEDER OB MANO ee Duration of symptoms Underlying conditions relevant medical history Ongoing investigation treatment _PAMSIOTHERAPH SESSIONS LEEK Since 21 12 19 Nature date of operations scans x rays please list Discharge date if applicable if available please bring with you any treatment protocols or guidelines X rays MRI scans rep orts that may be of benefit to our physiotherapists during your admission e g ACL rehab detail weight bearing details in the case of lower limb fracture shoulder injury other rehab guidelines Stress psychological psychiatric issue NO N If YES please complete PART 4 Limited Mobility NO T If YES please complete PART 4 Is Nursing assistance required with d the Activities of Daily Living NO If YES please complete PART 4 Does companion need to attend NO If YES please complete PART 4 Medication Infections Allergies NO O If YES please complete PART 4 Is physiotherapy required NO O If YES please complete PART 4 PART 4 Stress psychological etc Please state fully any treatment or risk factors i e prescribed drugs alcohol abuse self harm risk Please note there are NO psychiatric or counselling facilities at either Centre therefore they are unsuitable for acute psychiatric illness
20. Personal information which you supply to us may be used in a number of different ways for at dal To make admission and clinical decisions for audit and statistical analysis for fraud prevention understand that all personal information on this form will be confidential to the professional and administrative staff of the PTC and no personal information or clinical reports will be shared without my express consent unless required to do so by law agree to include in any claim for damages pursued by me against the third party in respect of the accident resulting in my injury such sums as may be specified by The Police Treatment Centres as the costs of its provision of my treatment In order to provide the best possible levels of service updates or other information agree to the PTC contacting me using the details have provided have supplied my most recent pay slip and one from at least six months previously validating my regular donation to the PTC Signature FX COOS ONS U _ PART 3 Signature of Force Medical Officer or Occupational Health Nurse or Physiotherapist or G P Certified by signature NR Agee PM VE Print name SCANNE C AAE Job Title OC CO ENTIS N NL CALCIS 2S U S E pate ANZA Address wYP O a a ha ues SA PART 4 To be completed by Force representative Police Federation Office Please note Treatment will not be provided free of charge if the applicant does no
21. Revised January 2012 Preface This User Guide is intended to provide information and guidance to those police officers and staff who are involved either in referring officers for treatment at the Police Treatment Centres or promoting the work of the Charity to their colleagues The guide contains e Information about the Charity and its governance e The two key policies that reflect the Charity s governing documents and how the Charity s benefits may be applied e Frequently asked questions e Sample completed application form to show the level of detail requested While it is difficult to consider every potential question that may be raised hope we have covered most of the areas of information that we are frequently asked about and over time this section will grow to encompass newly raised issues In addition to information that will assist in referring officers to the Police Treatment Centres also included in this User Guide is our standard promotional information This will undoubtedly be of interest to those officers and staff who help us to raise awareness and encourage officers particularly new recruits or transferees to donate to the Charity This User Guide will be updated with any changed or additional information twice yearly in January and July If you have suggestions about information or other material that could usefully be included in this guide please email details to enquiries thepolicetreatmentcentres org Mich
22. ael Baxter QPM Chief Executive Index Page The Police Treatment Centres About Us 3 Find Us 4 The application process Eligibility Policy and criteria 6 Clinical admission criteria and Clinical Reporting Policy 12 Facilities Summary of facilities 18 Treatment How to apply 19 Centre Charity rules 20 Nursing 21 Physiotherapy Inpatient 22 Physiotherapy Outpatient 22 Provision of Clinical Reports 23 Assistance with childcare 24 Assistance with dependent adults 25 Frequently Asked Questions 24 Appendices Appendix A Example Patient Information sheet Appendix B Example Inpatient application for admission Appendix C Example Outpatient application for admission Appendix D Example Companions Application Form The applicant requires support Appendix E Example Companions Application Form The companion requires support Med ane 19 The Police Treatment Centres About Us The Police Treatment Centres is a registered Charity which was founded by Catherine Gurney OBE more than one hundred years ago in 1898 The Charity is not part of government or statutory police force arrangements e g police authority The Charity provides two Treatment Centres where serving and retired police officers can receive rest recuperation and treatment following an illness or injury with the aim of assisting their return to better health and wellbeing The Centres are St Andrews in Harrogate North Yorkshire and Castlebrae in Au
23. and Care Standard Acts and their content Criteria based upon the Activities of Daily Living ADL Roper Logan amp Tierney e Issues of nursing and personal care in relation to persons who are or have been o Suffering from an illness o Experiencing mental health issues o Disabled or infirm o Dependent on alcohol and or drugs e Acute and chronic circumstances o Acute normally no admission whilst the circumstance is fresh e g wait until the acute issue is under control o Subacute generally no problem in considering an application for admission o Chronic normally no long term resolution to the condition varying degrees of success in rehabilitation respite achieved Clinical Criteria Individuals see the PTC Eligibility Policy who make application for admission and who are considered for physiotherapy nursing treatment or respite treatment and support as either a residential IN patient or as an OUT patient should a Normally be capable of independently undertaking the Activities of Daily Living ADL including self care and self medication however b Where the circumstances of the applicant for admission do not meet the criteria of a above e Each and every application will be sympathetically considered as a significant and unique case on its own individual merits in relation to the level of support an individual may need with Activities of Daily Living ADL self care and self medication e Acco
24. at should be taken account of e g accommodation diet etc All applicants requesting to be accompanied by a companion will be contacted by one of the Charity s nurses to verify the need to be accompanied Cottages The cottages at each Centre may be available to assist in accommodating patients who have a family or personal circumstance where family accommodation would support their ability to attend for treatment e g resident dependent disabled member of the family e Admission will normally be for one week o Monday to Sunday arrival not before 1430 o Sunday departure vacating the cottage by 1030 Med Sia le The Police Treatment Centres 17 Provision of Clinical Reports There is no standard police fitness test and it is therefore not possible for the Charity to make any clinical assessment against a standardised criteria to assess the level of fitness for duty of any individual police officer This is the legal responsibility of the officer s employer Therefore the only clinical reports that can be provided by the Charity are in relation to the nature and assessment of the condition of the patient upon admission treatment provision then accessed and undertaken the outcomes of that treatment e g increased mobility At the conclusion of a programme of treatment a brief clinical report may be made available to the individual or with their consent to a third party Additional detailed c
25. at the Police Treatment Centres Md Sia x The Police Treatment Centres 21 Treatment Nursing The nursing departments are staffed by experienced nurses who see every patient on arrival at the Centres to undertake a short induction clinical assessment The main aim of the nursing staff is to promote the benefits of a healthy lifestyle and to encourage patients to take a more proactive approach in managing their health As well as offering well person checks advice and information sessions are provided on a number of topics such as sleep problems men s and women s health alcohol awareness and recognising and dealing with the symptoms of stress Relaxation classes provide a welcome opportunity to de stress As officers generally spend a maximum of twelve days at a time at the Centres formal counselling is not offered However the Charity s Patient Support Advisors are able to provide a confidential listening ear and act as a signpost to help officers identify additional support services in their force or home environments As part of a holistic approach to treatment and care an ever increasing range of complementary therapies delivered by qualified therapists is offered at the Police Treatment Centres Therapies are extremely popular and while provision has been made for additional appointments it is important to note that provision is limited and all appointments are allocated by the nursing staff based on the needs of the i
26. ay commence contributing the payroll giving voluntary donation to the Charity without a time restriction period on admission for treatment being applied however e Where a police officer who has two years service or more commences contributing the weekly voluntary donation to the Charity and applies for admission for treatment there will be a twelve month time restriction period on being admitted for treatment UNLESS e Where an officer wishes to apply for treatment within the time restricted period they or a third party e g their force or force benevolent arrangements supports the Charity with a contribution of a suggested donation equal to the average cost of a two week admission period for treatment or such an amount that may be reasonably agreed by the Charity The Trustees retain the discretion to consider each application from a non donor on the merits of the particular case presented and take into account unique and or significant circumstances that may apply when considering the proposed charge for admission and treatment e g extreme financial hardship The average cost of admission for treatment will be reviewed annually and may therefore increase or decrease in accord with the Charity s annual running costs On 1 December 2011 the average cost of a two week admission for treatment was 1 000 12 days at 83 50 per day Med ane 19 The Police Treatment Centres 9 Note In January 2009 this policy replaced a pr
27. but the decision may have been reached because no practical or long term benefit can be achieved in your injury or illness through use of the Charity s scarce resources see page 13 regarding chronic conditions Seeking Treatment Q10 Q11 Q12 Q13 Can I only attend if have been hurt on duty Treatment is available regardless of how injury illness was sustained Do you only treat the most serious injuries We can treat a large range of injuries In the case of less serious conditions we often find officers attending for physio do so quite late on in their recovery whereas in fact an early intervention can often bring about far more significant results If your condition is affecting your ability to perform the activities of daily living or your job to the full then you should consider applying for treatment I m due to have an operation shortly When is the best time to attend for treatment This will vary according to the exact nature of the surgery i e after joint replacement it is best to wait until your stitches are removed and the wound is healed at around three weeks but after ACL reconstruction a six week post operative period is recommended to allow for the knee joint to settle down Please contact the physiotherapy department if you require further guidance Can express a preference for which Centre to attend The application form allows you to express a preference to attend Castlebrae St Andrews or Either
28. cation form Why was this Treatment is only provided free of charge to those officers who support the Charity by making a payroll giving donation To ensure this policy is applied fairly and consistently we ask for proof that an officer makes this donation when processing their application form have a query about my booking who should I contact Initially we would advise that you check the Charity s website www thepolicetreatmentcentres org to find the answer to your query The admission process is administered from St Andrews Harrogate so if the website information does not answer your query please email us at enquiries thepolicetreatmentcentres org or call 01423 504448 for assistance At the Centres Q18 Q19 Having read my confirmation letter have been asked to attend between certain times on my first day Why is that Patients attending for physio are normally asked to arrive in the morning to enable them to have sufficient time to see their physio Non physio patients are asked to attend in the afternoon While treatment may commence from 0930 please note that bedrooms may not be ready for occupation before 1200 Can l arrive on a Sunday A Sunday arrival prior to a period of admission will only be offered to a serving officer where their significant and unique personal or travel circumstances merit consideration of such We normally admit retired officers for a week commencing on a Sunday after 1430 Retired
29. cheduled as soon as possible i Jk 1A gt EUNT sr ZZ JR ar E THER UU Fe The Police Treatment Centres Application for Admission INPATIENT PART 1 To be completed by the applicant Please print in BLACK ink Surname Forenames Office Use Onl CORSET PVE eo nnm ALEXANDER ed ee received s Bem 0 Any previous names e g change of name on marriage check on system MAAE EA I TAA ee Nurse Date of birth Gender please circle l Date ER ee M ore Current police force or if retired previous force Fa heca RR i ia dae lios Tec WE Date joined O os is o J 9 G Collar Number OC 23 gt b 3 allocated j 4 a T i Data retifed iouis tees ier etrecites Police Pension No Contact details Home telephone QUOI 23 SETS Mobile telephone OTAGES 125 4S6 Address 2 5 MEVORAA SVPEET Other telephone state TR Email 1 AC amp Wonders iG Reval polka Email 2 ALONWANIe Oo CO Next of Kin Contact Details Post Code SMS de o TS mcd Next of Kin Name amp relationship Admission Preference please tick St Andrews Harrogate Castlebrae Auchterarder ener M NOTE By selecting EITHER you may receive treatment sooner than by selecting a named Centre Any specific accommodation requirements e g more than 6 feet tall Hearing
30. chterarder Perthshire The Police Treatment Centres charitable objectives are dedicated to supporting police officers The Charity s priority is the treatment of serving police officers and where capacity and demand allow retired police officers There is a unique perspective on the treatment police officers require and eeach patient receives an individually tailored programme of job specific treatment which is delivered in a friendly and welcoming environment Treatment is provided on both an IN and OUT patient basis Each year almost 4000 officers attend the Centres for treatment The majority do so to receive intensive physiotherapy while the remainder attend for a variety of reasons such as to recover from an operation cardio rehab following a stroke to seek assistance for stress anxiety and other such conditions for respite The Charity is supported by voluntary donations from serving police officers primarily in the northern forces of England and Wales Scotland and Northern Ireland but also from British Transport Police Civil Nuclear Constabulary and the Isle of Man Governance is provided by the Charity s Sealed Schemes governing documents which provide for a Board of Trustees drawn from the Police Federation Superintendents Association and Chief Officers The Board of Trustees provides strategic guidance through business planning agrees and sets an annual budget and monitors activity and service provision through regular r
31. dcare issues may make it difficult to attend the Police Treatment Centres to receive treatment If this is the case officers should be aware that both of our Centres have self catering cottages available for use by families Officers with young children can apply to stay in one of the cottages and can bring a partner family member or friend with them to care for the children while they receive treatment Admission will normally be for one week e Sunday to Monday arrival not before 1430 e Sunday departure vacating the cottage by 1030 For officers who simply have no one they can call upon to assist in this way there is an alternative available at St Andrews in Harrogate Again the officer can apply to stay in the cottage with their children but during treatment sessions a place can be arranged for the youngsters to attend a local Kindercare Nursery The cost of this placement will be borne by the officer The nursery is located in Cornwall Road Harrogate and a short walk away from the Police Treatment Centre The nursery has undergone extensive refurbishment and cares for children aged 12 weeks to five years from Monday to Friday Qualified staff and nursery assistants care for the children and the nursery is supervised by a full qualified and experienced Early Years Practitioner with close involvement of a nursery co ordinator Officers are welcome to contact the nursery for more information or to arrange a visit The telephone numb
32. eports on service delivery the Annual Business Plan and annual budget The management of operations is overseen by the Chief Executive of the Charity who is supported by Heads of Department in Catering Facilities Nursing and Physiotherapy Finance and Admin Human Resources and PR and Fundraising Med ae 19 The Police Treatment Centres St Andrews Harlow Moor Road Harrogate North Yorkshire HG2 0AD Tel 01423 504448 Fax 01423 527543 Email enquiries thepolicetreatmentcentres org Strensall a Haxby Sta B P York Osbalaw Fulford f Wilbert ACopmanthorpe e X a KA m Keighley jadcaster p 2 5 m Bingley Shipley s i P d AV Y A N A j e A Pontefract4 AV VA e i4 M s m A j A x 9 a d 1 AIM gt e i b Ww Thom 7 v AN Hatfield 2 E 1 Bentley etry CAN j A y i A Doncaster Ke A 2 EN 3 IN 4 e KA n EN I The Police Treatment Centres Find Us Castlebrae Castleton Road Auchterarder Perthshire PH3 1AG Tel 01764 664369 Fax 01764 664598 Email receptioncastlebrae thepolicetreatmentcentres org Bridge lt Of Eam O The Police Treatment Centres Eligibility Policy and criteria Policy To be added Responsible Chief Executive Number Manager Date of Board of Trustees Policy Annually issue Approved Review OR where legislative or other 21 November 2008 issues prompt an earlier Effective r
33. er for Kindercare is 01423 560875 The Charity accepts no responsibility or liability for any service provided as a result of an arrangement between the officer and Kindercare Cottages The cottages at each Centre are provided to assist in accommodating patients who have a family or personal circumstance where family accommodation would support their ability to attend for treatment e g resident dependent disabled member of the family Information from the current Kindercare prospectus Assistance with dependent adults Officers may also in some circumstances have responsibility for their adult children or aged relatives Should these responsibilities present a barrier to making an application for admission a discussion with an appropriate member of Charity staff may enable solutions to be explored Med ane 19 The Police Treatment Centres 25 Frequently Asked Questions Eligibility Q1 Q2 Q4 don t donate to the Charity but I really need treatment Can you help me Treatment at the Centres is only provided free of charge to donating officers For more information please refer to our Eligibility Policy on page 6 How often can an officer attend for treatment Applications for further admission should not normally be made until at least 12 months has elapsed since a previous admission period For full details please see our Clinical Admission policy on page 12 have retired from the force but
34. ertaken the outcomes of that treatment e g increased mobility At the conclusion of a programme of treatment a brief clinical report may be made available to the individual or with their consent to a third party Additional detailed clinical reports requested by an individual or with their consent a third party may be subject to a charge for their provision in accord with standard costs agreed by professional or legal bodies e g BMA Law Society ACPO amp ACPO S The report will be provided once payment has been received by the PTC The Charity s 2012 Business Plan contains an objective to complete engagement with a small number of pilot forces to develop a system and process where at the conclusion of a programme of treatment a simple standardised clinical report may be provided to the individual or with their consent to a third party These simple discharge reports which take into account the format and process of the GP Fit Note may assist identification of further treatment options or assist in workplace decision making upon the individual s return to force 4 ane 19 The Police Treatment Centres 24 To ensure the effectiveness of the proposed clinical report processes the new report system and process is likely to be piloted with a small number of forces during the first half of 2012 before being evaluated and consideration given to wider adoption Assistance with childcare For some officers chil
35. eview 1 January 2009 Revised 1 January 2010 13 May 2010 1 January 2011 1 January 2012 Policy Statement The Police Treatment Centres PTC and the Charity is a registered Charity with both the Charity Commission in England and Wales and also the Office of Charity Regulator in Scotland OSCR This policy has been developed from the content of the Charity s Sealed Schemes governing documents held by those regulatory bodies The income of the Charity is mainly supported by serving police officers in police forces comprising the Charity s constituency who make a voluntary donation to the Charity normally though monthly payroll giving Give as You Earn GAYE the value of which is reviewed annually and expressed as a weekly amount This policy sets out the framework by which e Serving police officers who make the voluntary donation may receive advice and treatment from the Charity free of charge and e Retired police officers who made the weekly voluntary donation during their police service may receive advice and treatment from the Charity free of charge The priority aim within the Charitys Sealed Schemes governing documents is that serving police officers receive priority for treatment and that the Trustees have discretion where capacity occupancy treatment and financial allows to consider retired police officers who may request admission for treatment All decisions on admis
36. evious policy agreed by the Board of Trustees in 1998 and re issued on 8 December 2003 that set the criteria at up to five 5 years service and five 5 years service and over in respect of non donors Recovery of PTC costs within personal injury claims In circumstances where an officer attends for treatment for an injury or illness that was caused by an event for which a third party is subject to a claim for compensation in respect of personal injury the PTC will seek rights of subrogation see below to ensure recovery of the officers PTC treatment costs against third parties in such cases the following policy statement will apply The Police Treatment Centres will be entitled to claim on behalf of any current serving officer or retired officer whom has been provided with treatment the use of facilities and services at The Police Treatment Centres the cost of such treatment and cost of use of such facilities and services from third parties against whom a claim for personal injuries is brought The PTC Application for Admission Form contains two sections where an officer undertaking a claim for compensation from a third party is requested to provide information and an endorsement prior to treatment being received Note Subrogation is a legal term regarding the substitution of one claim for another especially the transfer of the right to receive payment of a debt to somebody other than the original creditor In this
37. ey joined and retired from the police service e Clinical assessment of the application and information is undertaken at the Police Treatment Centres to verify and prioritise treatment need and to try and ensure applicants are attending for treatment at the optimum time in their recovery process e The applicant will be allocated a date to attend for treatment via their force Occupational Health Unit or Police Federation representative normally within ten working days of receipt by the PTC e Joining instructions and a patient information sheet Appendix A are then sent to the applicant By way of example specimen completed IN patient OUT patient and Companion Application forms are available in Appendix B to demonstrate the level of detail required to process an application as swiftly and effectively as possible Often information is omitted from the form such as a proper description of the condition requiring treatment dietary needs dates to avoid and so on and this can delay the application process whilst further enquiries seeking clarification are made Officers can state a preference as to which Centre they would wish to attend but should be aware the final decision of which Centre will be allocated will be based on the nature of the treatment required and the optimum attendance time A further preference of Either Centre is also provided which assists with allocating an earlier admission if the waiting list is longer at one Centre
38. have now returned on the 30 plus scheme Am eligible to attend Retired police officers become eligible for admission to the Centre when they are in receipt of a full police pension The Trustees of the Police Treatment Centres have agreed that officers who have opted for the 30 plus scheme remain serving police officers holding the office of Constable and must continue to regularly donate to the Charity to retain eligibility for free treatment Admission and Treatment Periods Q5 Q6 Q7 What is the usual treatment period for serving officers Serving officers would generally stay for two weeks Personal circumstances or duty requirements may mean that a one week admission is more beneficial than no admission at all If so this will normally be Monday to Friday only four nights duration however consideration may be given to a Sunday admission with arrival after 1430 What is the usual treatment period for retired officers The Charity s Sealed Scheme governing document states that priory will be given to serving officers who are seeking treatment and if capacity and demand allow retired officers may be able to attend Retired officers will generally be offered a one week stay last attended for treatment about 8 months ago Can apply for a further period of treatment Applications for a further admission should not normally be made until at least 12 months has elapsed since a previous admission period Exception
39. hope to gain from yo SOME If the same condition what was the outcome e g Worse no change short term improvement long term improvement If necessary Companion spouse partner etc Please complete the Application to be Accompanied by a Companion form and attached that to this application Companions Full Name Personal Information Personal information which you supply to us may be used in a number of different ways for d To make admission and clinical decisions for audit and statistical analysis for fraud prevention understand that all personal information on this form will be confidential to the professional and administrative staff of the PTC and no personal information or clinical reports will be shared without my express consent unless required to do so by law agree to include in any claim for damages pursued by me against the third party in respect of the accident resulting in my injury such sums as may be specified by The Police Treatment Centres as the costs of its provision of my treatment In order to provide the best possible levels of service updates or other information agree to the PTC contacting me using the details have provided ia d T have supplied my most recent pay slip and one from at least six months previously validating my regular donation to the PTC Signature Cox OYa eoa dedicati eei Date LAT LEN eem Revised Januarv 2012
40. ice of Constable and should ensure that whilst on the 30 Scheme their payroll giving voluntary donation to support the Charity continues to be made otherwise they then fall into becoming a non donor Suspended Officers There are many reasons why a police officer may be suspended from duty during the course of an investigation or awaiting charge or awaiting the matter being dealt with by a Court or other disposal process The frequency of police officers being suspended from duty is fortunately rare however during their suspension a suspended officer may seek treatment from the Charity either for a reason unconnected with their suspension or as a direct result of their suspension e g suffering anxiety and the need for rest and recuperation Each case of a suspended officer applying for admission will be considered on the individual merits of the case taking into account the following factors e Where there may be a potential of harm or danger to the officer themselves patients attending the Centres or to staff e Where concern or embarrassment may be caused to the officer themselves patients attending the Centres or to staff because of the nature of the allegation made Special Constables The Board of Trustees are mindful of the fact that Special Constables who do not presently make a voluntary donation to support the Charity are citizens who volunteer to support their police force and their communities Special Constables a
41. iftly We try to keep outpatient waiting times to a maximum of one week incorrectly completed or unclear application forms may delay treatment and can cause problems when we try to contact a patient Serving officers and inpatients will always be our priority as they have been released by their force to receive intensive treatment We get a lot of queries from retired officers but refer them to Occupational Health or Welfare departments as they still need to get the appropriate Outpatient Application Form signed Sometimes advice can be given over the phone In other cases we may offer a one off advisory visit and may then sometimes suggest that the applicant applies to be admitted as an inpatient because their condition requires intensive treatment We have information on assistance with childcare and other dependency issues which may help some applicants for whom a residential stay could prove difficult see page 24 Provision of Clinical Reports There is no standard police fitness test and it is therefore not possible for the Charity to make any clinical assessment against a standardised criteria to assess the level of fitness for duty of any individual police officer This is the legal responsibility of the officer s employer Therefore the only clinical reports that can be provided by the Charity are in relation to the nature and assessment of the condition of the patient upon admission treatment provision then accessed and und
42. ilities were good ED Strathclyde Very friendly helpful staff Physio very good All aspects of treatment put together to complement and aid recovery i e physio exercise PE classes Excellent meals and choices DV PSNI From walking into reception was pleased by the care and attention given to me by all staff and all treatment SY Strathclyde Excellent food gym facilities good Physio excellent G M D amp G Friendly helpful staff Professional treatment Excellent facility P N Lancs Your feedback enables us to constantly improve and update the services we offer Feedback forms are available from reception EX The Police Treatment Centres Information for Patients wonder what need to take Castlebrae Castleton Road Auchterarder Perthshire PH3 1AG Will find the Centre easily St Andrews Harlow Moor Road Harrogate North Yorkshire HG2 OAD Like PTC is the working title of The Northern Police Convalescent and Treatment Centre Charity Commission No 220956 OSCR No SC039749 Introduction We are looking forward to meeting you at the Treatment Centre and hope this information will prove helpful prior to your arrival If you have a query about your stay please contact us or visit our website where you will find a section on Frequently Asked Questions and also a PDF copy of our user guide located under Our Services Castlebrae 01764 664369 St Andrews 01423 504448 Websi
43. impaired re fire alarms Weight etc nr SS UAE LN ce n e Mui OR QC Mil I a Any special dietary rues e g allergies or Hune Dates to Avoid please include all leave holiday Court or other known commitments for the next twelve weeks ANUAL LEALE Q MAu INC cooe T 17 5 SONE INC Can you attend at short notice Do you intend to stay at the Centre over the weekend e g one week s notice YES NO If more than one week admission or retired officer YES NO Legal Claims Have you any legal claims pending or contemplated current treatment circumstances YES NO Revised Januarv 2012 PART 2 To be completed by the companion Please indicate which of the following applies to you At work L On recuperative d On sick leave O Other specify E E EERE E ATE E RA ur restricted duties Describe how your condition happened e g accident event at work post operative long term illness LOAQEMCASR ISS SEYH FoccouinG ETA Ot OUTI ex ele GHT ARM What treatment have you already had for this condition e g medication operation physiotherapy osteopath chiropractor _ n fe gt 1 5 A chiropractor AtS NN GP Waa CEFERZED ME FOR CEO e AN TO SGSN SE NIB SOT Eran a nAn Is your condition improving getting worse staying the same other please describe OMA SMALL IMPROVEMENT So CAR CONSTANT COIN ur admission to a Treatment Centre What benefit do you
44. ion date Timeliness of admission date When the admission date that the PTC can offer whether first second or third admission date is more than 12 weeks since the date of the original application further enquiries will normally be undertaken to assess the current clinical need to attend for treatment Those further enquiries may include the provision of advice about what other treatment or activity could be undertaken in the intervening period before any potential admission The advice may also include referral to more local provision in appropriate cases e g force local provision NWPBF St Michael s Mather Avenue N Ireland PRRT In some cases it may be necessary because of the passage of time to require a further application to be submitted with up to date information of the current clinical condition and treatment need Companions Having regard to the Clinical Criteria referred to on page 13 in this User Guide account will be taken of the support that a patient can themselves marshal where there is a need for support to them in the activities of daily living whilst an IN patient e g help in getting dressed or undressed Where this is the case the applicant must also submit a Companions Application Form providing sufficient information upon which to make a decision to allow a companion to also attend the Centre This is particularly important where the companion themselves may have clinical or special needs th
45. ise the benefits of treatment this further period will normally be Monday to Friday four night s duration Cancellation and changes of admission date Following the allocation of an admission date there may be occasions where this date becomes unsuitable for a range of good reason e g required at court duty requirements NHS appointment for treatment surgery During 2011 there was a significant increase in the number of cancellations of the allocated admission date This caused problems in re arranging and allocating an alternative admission date as well as the potential loss of treatment opportunities for other applicants Med ae x The Police Treatment Centres 16 Regrettably not all notice of cancellations were forwarded to the PTC which sometimes meant that the first notice of a cancellation was when a patient failed to attend for admission on the allocated date This then meant that there was an unexpected vacancy which had notice of cancellation been received could have been allocated to another applicant and may have meant an earlier admission for that individual Notification of cancellation Therefore notwithstanding that they may have notified their in force arrangements the applicant themselves must notify the PTC in writing an email will suffice of any cancellation or requested change of admission date and also provide dates to avoid within the following twelve weeks to help with re arranging their admiss
46. linical reports requested by an individual or with their consent a third party may be subject to a charge for their provision in accord with standard costs agreed by professional or legal bodies e g BMA Law Society ACPO amp ACPO S The report will be provided once payment has been received by the PTC The Charity s 2012 Business Plan contains an objective to complete engagement with a small number of pilot forces to develop a system and process where at the conclusion of a programme of treatment a simple standardised clinical report may be provided to the individual or with their consent to a third party These simple discharge reports which will take into account the format and process of the GP Fit Note may assist identification of further treatment options or assist in workplace decision making upon the individual s return to force To ensure the effectiveness of the proposed clinical report processes the new report system and process is likely to be piloted with a small number of forces during the first half of 2012 before being evaluated and consideration given to wider adoption Ends Med ae 19 The Police Treatment Centres 18 Summary of facilities Both St Andrews and Castlebrae have excellent facilities to assist with an officer s treatment recuperation and relaxation Bedrooms The bedrooms are generally single en suite rooms but there are a small number of twin double rooms for use in certain circum
47. n the individual meeting the general eligibility criteria which is the same for The Police Rehabilitation Centre Flint House and is subject to availability and capacity issues occupancy treatment and financial The Police Rehabilitation Centre Flint House will consider applications for admission in respect of officers who serve or retired officers who did serve in a PTC police force and make their decisions on a similar basis The length of waiting lists at either the PTC or the PRC Flint House does not normally constitute a significant or unique reason Ends Hes ae 19 The Police Treatment Centres 12 Clinical Admission Criteria and Clinical Reporting Policy Responsible Manager Chief Executive Issue Board of Trustees Policy Three years from date of issue OR date Approved Review where legislative or other issues 21 November 2008 prompt an earlier review Effective 1 January 2009 Revised 1 January 2011 1 January 2012 Policy Statement This policy sets out the clinical admission assessment criteria and process which has been developed so that the Charity understands the circumstances and needs of the applicant for admission and can decide organise and schedule appropriate treatment to support the applicant in a return to better health and wellbeing Purpose The purpose of this policy is e To provide a framework and process to assist clinical decision making in
48. ndividual patient with priority normally being given to non physio patients No complementary therapy sessions will normally be offered to out patients non residents or companions accompanying in patients The availability of complementary therapy sessions will always be dependent upon the availability of trained staff Should any appointments remain unallocated these may be offered to all patients who wish to book a treatment on a first come first served basis A contribution of at least 15 towards the cost of these treatments is requested The Police Treatment Centres are not registered nursing homes and as such patients who are admitted must be able to care for themselves However officers requiring a degree of assistance from a companion e g spouse partner son daughter can attend the Centres under certain circumstances If there is any doubt these matters can be discussed with the Charity s clinical staff prior to submitting an application for admission Med ane 19 The Police Treatment Centres 22 Treatment Physiotherapy IN patient The majority of officers attending the Police Treatment Centres do so to receive intensive physiotherapy treatment Following the nursing induction on their day of arrival each physio patient is thoroughly assessed relevant to their condition by a physiotherapist to enable a tailored individual treatment programme to be developed This normally involves measurement of joint
49. ons and healthier options are also available The application form allows you to state any allergies intolerances or special needs Med ae x The Police Treatment Centres Q28 29 What is there to do on an evening As well as the leisure facilities that are available each week patients organise themselves into a social and fundraising committee and hold events such as quiz nights Not only are these a good way of getting to know one another they also help to raise a significant amount of money to support the Charity There are a number of television lounges and wifi access is available for a small charge For those seeking quiet time without televisions there are is a library and other quiet areas On departing from the Centres Q29 Q30 My physio nurse has recommended return for a further period of treatment How long will return for Individual circumstances will vary but we would generally ask you to return for a further five days of treatment four nights Monday to Thursday inclusive What happens to the patient feedback you ask for The feedback is assessed on a monthly quarterly and annual basis The recent and future improvements to facilities include matters raised in patient feedback Sometimes it is possible to implement suggested changes and sometimes for variety of reasons it is not Information on ideas that have been adopted is displayed on the patient s noticeboards as are a suggestion
50. ortable clothing e Trainers e Warm clothing for after physio session during cold weather and other activities e Swimwear e Hairdryer e Any medication you may be taking Other useful information Each week patients organise a social and fundraising committee As well as being a great way for everyone to get to know each other the evening activities that are organised such as quizzes raffles bingo etc importantly raise money to support the Charity s running costs Last year approximately 50 000 was raised by these activities If you are interested in helping out please make yourself known to the current committee members our nursing staff will help you identify them A social and fundraising committee Guide to Getting Started is also available In the TV lounge there is Sky Television and a DVD player There is a library and DVD li brary any unwanted good condition books and DVDs are gratefully received You can access the internet on one of our dedicated patients computers and there is wireless internet access available throughout the building for a small charge 5 per week And finally If you are unwell prior to your stay please contact our nursing staff in ad vance of your arrival at the Centres In the case of sickness or an upset stomach it is very important that you are symptom free for 48 hours be fore attending for treatment If you are unable to attend due to illness your visit will be res
51. p WV v MR Contact Details tA PAR a6 LO xir NN A E EN E Any specific room requirements e g mobility issues more than 6 feet tall Hearing impaired re fire alarms Weight etc TOS ar PPM P RECHTS NER E NIE RR ALA OE TRA RE RA Any special dietary requirements e g allergies or intolerances Date of Diagnosis Companion Medication allergies infections 3 ARUM EAE or a HORINEGNONDGS AX Kd oncsa A EE Re p e A lannsru 9042 Companion Mobility and Access Can you climb stairs walk unaided Please give distance Are you a wheelchair user Full partial or non weight bearing Expand fully on assistance level if needed on a daily basis and especially if at risk from falling Will anyone else be attending e g dependent children Please give details Name Date of birth medical condition if any Details of any dependents medication allergies infections Your GP s Details Personal Information Personal information which you supply to us may be used in a number of different ways for example To make admission and clinical decisions for audit and statistical analysis for fraud prevention understand that all personal information on this form will be confidential to the professional and administrative staff of the PTC and no personal information or clinical reports will be shared without my express consent unless required to do so by law Ju In order to provide the best possible levels of service
52. re appointed to the office of Constable and where normally in the execution of their duty as a Constable an injury or illness arises then consideration may be given for their admission for treatment Trustees would wish that the Special Constable or a third party e g their force or force benevolent fund arrangements supports the Charity with a contribution of a donation taking into account the average cost of a two week admission period for treatment or such a reasonable donation that in the circumstances may be agreed by the Charity Reciprocal Agreement with the Police Rehabilitation Centre Flint House There may be infrequent occasions where an officer who serves or a retired officer who did serve in a Police Rehabilitation Centre Flint House police force would find it Med Sia x The Police Treatment Centres 11 more appropriate to their needs to attend the PTC rather than Flint House which is located in Oxfordshire Reasons for this may include that the individual now resides within the PTC catchment area or there is good reason why the individual seeks treatment elsewhere than in the company of officers from their own force e g a work related issue or condition The PTC Trustees have agreed with The Police Rehabilitation Centre Flint House to operate a reciprocal admission policy where in significant and unique cases a serving or retired officer may be approved for admission to the PTC This depends o
53. re open for admission and treatment Admission to the Centres for treatment will normally be for a one or two week duration although an extended period normally of a further week may be advised by a physiotherapist or nurse and will be considered taking all factors into account e g occupancy demand Provision for non residential treatment as an OUT patient may also be considered in appropriate circumstances e g proximity of home address or temporary residence and travel time to and from either Centre Med Sia x The Police Treatment Centres 15 General conditions Serving officers The period of admission for a serving officer is normally of two weeks during which it is considered that the maximum benefit from treatment can be achieved Admission will normally take place on a Monday bedrooms may not be ready for occupation before 1200 however treatment assessments may commence from 0930 e Personal circumstances or duty requirements may mean that a one week admission for treatment is more beneficial than no admission at all If so this will normally be Monday to Friday only four night s duration however consideration may be given to a Sunday admission with arrival after 1430 e Where an assessment at the conclusion of a period of treatment recommends a further and earlier than the elapse of 12 months admission for treatment to optimise the benefits of treatment this further period will normally be Monday to Friday
54. receipt of a deferred police pension having for whatever reason prematurely terminated their full term of police service e g resigned required to resign dismissed or otherwise left the service Note receive a police pension means e Retired on completion of specified term e g 30 years service e Retired upon reaching age limit e g 60 years of age e Retired upon discharge by reason of disability or other medical grounds Such individuals will have been allocated a force police pension number Non donors The Board of Trustees are mindful of the fact that there are many reasons why a police officer does not make the voluntary payroll giving donation but that the officer may at some point in their service wish to begin contributing the payroll giving voluntary donation to support the Charity There are occasions where not withstanding that the officer is a non donor they may seek treatment from the Charity The Board of Trustees have examined the respective positions of student officers within their probationary period and those officers who have completed their probationary period The Trustees recognise that to successfully complete a probationary period an officer must be both physically and mentally fit and this is a benchmark that can be utilised within eligibility policy decisions Therefore the Board of Trustees have agreed that e Where a police officer is within their probationary period normally two years they m
55. s to this rule are e f PTC clinical assessment at the conclusion of that previous admission recommends an earlier admission or e If there is a significant change in the current condition circumstances which merits an earlier admission or e A new circumstance or condition has arisen that would prompt the consideration of an earlier admission Clear medical evidence of such a change in circumstance must be provided Med ae x The Police Treatment Centres Q8 Q9 26 have childcare issues Can be booked in to attend the Centre daily but go home each night To get the maximum benefit from the treatment programmes officers would generally be expected to stay at the Centres for the duration of their treatment There are cottages available for use by families at each Centre and these are available for periods normally of one week At St Andrews we have an arrangement with a local nursery to provide childcare see page 22 In some circumstances provision for non residential treatment as an OUT patient may also be considered so as to help with these matters this will depend upon the proximity of your home address or temporary residence and travel time to and from treatment see page 22 Every application for admission as an OUT patient will be considered on its individual and clinical merits recently applied for treatment but was turned down on this occasion Why was that Individual circumstances will vary
56. s will be made based on individual circumstances Outpatient services are intended to be short term interventions and the service is not provided on a long term basis with regular visits over a long period of time For ongoing long term treatment following a PTC outpatient intervention the officer should liaise with their force Occupational Health Dept their own GP or make other private arrangements If there is any doubt matters can be discussed with the Charity s clinical staff prior to submitting an application for treatment We offer a telephone advisory service to give officers access to information on whether physio treatment is needed and if so how to access it Officers should call and ask for the Physio Department St Andrews Tel 01423 504448 Fax 01423 527543 Castlebrae Tel 01764 664369 Fax 01764 664598 Med Sia x The Police Treatment Centres 23 All potential outpatients should contact their Occupational Health Welfare or HR Dept who should send a fax with the completed Out patient Application Form to the appropriate Centre This helps us to verify if a patient has been contributing to the Charity prevent queue jumping ensure that the force Occupational Health or Welfare Dept are aware of the case and ensure all personal and medical information remains strictly confidential Application Forms should be completed clearly with accurate contact numbers so that if necessary further enquiries can be progressed sw
57. sion for treatment will always be based on the merits of each individual case and admission prioritised on the need for treatment The definition of police officer and retired police officer are contained within the policy Purpose The purpose of this policy is e To provide clarity in the eligibility for treatment of serving police officers who make the voluntary donation to the Charity Med ae x The Police Treatment Centres 7 e To provide clarity in the eligibility for treatment of retired officers who made the voluntary donation to the Charity whilst serving officers e Provide a framework in which applications for admission can be considered from serving and retired police officers who are or were when serving non donors to the Charity Legal Safequard The contents of this policy have been drafted in accord with the Sealed Schemes governing documents of the Charity and policy decisions made by the Board of Trustees acting in accord with those Sealed Schemes Application of the Policy This policy will be applied pragmatically and with sympathetic consideration of all the issues involved in any particular case Note All decisions on admission for treatment will always be based on the merits of each individual case and admission prioritised on the need for treatment Responsibility for application of the policy The responsibility for the application of the policy will be that of the Chief
58. stances by a patient and their companion Please refer to the clinical admissions criteria on Page 13 for more information Rooms are equipped with a television DVD and also tea and coffee making facilities Cottages In addition to the accommodation in the Centres there is a self catering cottage in the grounds of St Andrews and two self catering bungalows at Castlebrae This accommodation is available to officers who need to attend with their family or companion Each case will be examined on its own merit and if approved will normally be for a one week stay Children under 16 years are not normally permitted to use the Centres facilities Treatment rooms Both Centres have large physiotherapy departments a nursing surgery and clinical room and a suite of complementary therapy rooms Patient Advisor Each Centre also has a Patient Advisor position which provides for a listening ear and signpost to force and local welfare and support facilities Exercise areas The gyms at St Andrews and Castlebrae are rehabilitation gyms and so feature mostly cardiovascular equipment with some weight bearing apparatus and free weights although the facility is a rehab gym rather than a body building gym In addition there are fitness rooms where the fitness and strength classes are held Each Centre has a treatment and training pool Patient leisure facilities In the pool area at each Centre there is a sauna steam room At St Andrews
59. t or if retired did not make the payroll giving donation to support the Charity If you are unable to verify the applicant is or was in the case of a retired officer a regular donor to the Charity the applicant MUST provide two payslips including the most recent and the other at least six months earlier to the physiotherapy department otherwise treatment will not commence The applicant is or was in the case of a retired officer a regular donor to The Police Treatment Centres Certified by signature Ss Deceit ERN EO PA Print name A 1S C SMITE PTT m Date 2 I4 1 Job Title WELE ACE OFFICER Department aSpa RETAS Fr m Tel No QEZ 3S SECO COE Emait C SV GL NAR CO OK s e d The Police Treatment Centres WW Companion Application to Accompany an In Patient PART 1 To be completed by the companion Please print in BLACK ink Surname Forenames Date of Birth LS RAM es ede TR Preferred Name SABAN Gender M F Address Contact details tee SNACDOREVX STREST H mensiechone OAV eee Obs BC ET seio En Andy Mobile telephone OTKES 496 489 Other telephone state 7 arcuate Post Code SANUS AC itane Email 1 SCensrelle 3 Q2 cota Name of the person you wish to accompany Emergency Contact details e g next of kin but NOT the person you wish to accompany Name WMO CONSTABLE Relationshi
60. te www thepolicetreatmentcentres org Directions Couldn t be simpler visit our website and follow the links from the homepage Our Services Travel to Centres Additional transport infor mation including telephone numbers for local taxi firms can also be found in this area of the website If you are using a sat nav the post codes for each Centre can be found on the cover of this booklet On arrival You will be greeted at reception and given useful information about your stay Tours of the building take place during the day so if you haven t been to the Centre before this may be of interest If you are staying for two weeks you can re main at the centre during the middle weekend or you can leave your be longings in your room Please inform reception of your decision What we provide e En suite facilities e Flat screen TV and DVD player in bedrooms e Tea and coffee facilities in bedrooms e All towels bedroom gym and pool e Hot drinks and water dispensers in communal areas e Laundry facilities including washing powder e Breakfast lunch and dinner special diets catered for e n addition to extensive treatment facilities we have leisure facilities including mountain bikes tennis putting etc What you need to bring Our centres have a relaxed atmosphere and there is no need to dress formally Most people choose to wear casual sports clothing in line with the activities available e Tracksuit shorts comf
61. than at the other Centre Med ane 19 The Police Treatment Centres 20 Centre Charity rules Many officers staying at the Police Treatment Centre require rest and recuperation so while the aim is to have a relaxed atmosphere there are a few necessary rules and the cooperation of all patients is sought in abiding by these rules There is no consumption of alcohol permitted at the Centres Smoking is not allowed anywhere inside the buildings Patients and visitors should sign in and out when entering and leaving the premises No visitors are permitted in the building after 2300 Patients are asked to return to the Centres by midnight so as not to disturb other patients and to also ensure they are fit and ready to participate in planned treatment and activities the following day On arrival at the Centres Patients are asked to arrive at the Centres at the time specified in their joining instructions because this greatly assists with the admission process There is sufficient free parking at both Centres After being received at reception the patient is shown to his her room and a tour of the Centre is available at set times Every patient sees the nurse for an induction assessment on arrival prior to any further physio assessment and starting their treatment programme At 1700 every Monday a short welcome talk is held to give new patients an overview of their stay and provide an opportunity for any queries to be answered
62. there is also an aromatherapy room and Castlebrae has a spa bath There are a number of mountain bikes available as well as a putting green tennis court and other outdoor activities Indoor activities include snooker pool and table tennis Communal areas Sky television is available in the main lounges at St Andrews and Castlebrae and there are other quiet lounges Wi Fi internet access is available throughout each Centre and was installed in response to patient demand a small charge is made for this service At each Centre there is a library of books and DVDs some of which have been donated by patients Hot drinks machines are available at no cost and vending machines holding a range of healthy options and chocolate are also available Grounds St Andrews and Castlebrae are set in acres of landscaped gardens complete with ponds and seating areas Both Centres feature a memorial garden in recognition of the Charity s founder Miss Catherine Gurney OBE At Castlebrae the memorial garden takes the form of a discrete sensory garden Med ae x The Police Treatment Centres 19 How to apply Serving police officers who donate to the Charity or retired police officers who contributed throughout their police service who wish to apply for treatment at the Centres are required to complete an application form Full definitions of police officer and retired police officer are contained within the PTC Eligibility Policy
63. unt will be taken of the support that an individual could themselves marshal to assist their circumstances e g accompanied by a companion e g spouse partner son daughter friend NOTES e No decision made in respect of any significant and unique case will breach the registration requirements of the relevant Care Standards Acts or Care Quality Commission Standards e Any decision in respect of a significant and unique case will not form a precedent for that individual or any other application for admission e Where the applicant themselves is a carer for a dependent child or dependent adult sympathetic consideration will be given to attendance in appropriate Centre accommodation whilst the applicant themselves receives treatment e Companions A Companion s Application Form should be completed in such cases to accompany the individual s application for admission see Companions on page 15 Med ane 19 The Police Treatment Centres 14 Admission Overall principle The Charity s priority aim within the Sealed Schemes governing documents is that serving police officers receive priority for treatment The Trustees have discretion where capacity occupancy treatment and financial allows to consider applications from retired police officers who request admission for treatment The definitions of police officer and retired police officer are contained within the PTC Eligibility Polic
64. y which is at the beginning of this User Guide General conditions All applications for treatment or to be accompanied by a companion must be submitted on the Charity s current application forms Applications for admission must be supported by evidence of a clinical need that can be addressed by the Charity s treatment Applications for a further admission should not normally be made until at least 12 months has elapsed since a previous admission period UNLESS e The PTC clinical assessment at the conclusion of that previous admission recommends an earlier admission OR e There is a significant change in the current condition circumstances which merits an earlier admission OR e A new circumstance or condition has arisen that would prompt the consideration of an earlier admission Where the PTC clinical assessment at the conclusion of a period of admission recommends no further clinical treatment is necessary for the same condition particularly after several admissions consideration may be given to e The clinical need for non physio and respite treatment OR e Not approving a further admission because no practical or long term benefit can be achieved through use of the Charity s scarce resources General conditions Periods of admission The Charity s Treatment Centres are open for treatment throughout the year excluding the period in which Christmas and New Year fall On all other Bank Holidays the Centres a

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