A M Care Home Ltd - Service User's Guide
Contents
1. Bedroom 12 en suite with disabled facilities 2 60 x 5 30 12 20 Laundry room 1 40 x 3 00 4 20 Boiler cupboard 1 Boiler cupboard 2 2 storage cupboards First Floor Bathroom with hoist bath toilet and wash basin 2 84 x 2 67 7 58 Sluice room with sluice and macerator 2 50 x 900 2 25 Staff Visitors toilet 2 31 x 1 09 2 52 Residents toilets with wash basin 2 18 x 1 14 2 49 Bedroom No 1 en suite with disabled facilities 4 25 x 2 75 11 69 Bedroom No 2 double with wash basin 4 66 x 3 30 14 72 Bedroom No 3 single with wash basin 4 55 x 2 70 12 29 Bedroom No 4 single with was basin 4 55 x 2 70 12 29 Bedroom No 5 single with was basin 3 59 x 3 11 11 04 Storage Cupboard Corridor leading to Fire Escape Stairs to second floor service by spiral chair lift Second Floor Bedroom No 7 en suite with disabled facilities 4 83 x 3 00 14 49 En suite toilet 1 60 x 1 70 2 72 Bedroom No 8 en suite with disabled facilities 6 90 x 3 50 24 15 leading to fire escape En suite toilet 1 60 x 1 20 1 92 Basement Staff and storage room 1 70 x 3 70 6 29 Freezer and boiler room 2 30 x 3 70 8 51 QUALIFACTION AND TRAINING The home is committed to staff training and development Apart from the requisite mandatory training it will ensure that all staff are trained to NVQ level 2 and 50 of the staff team is trained to NVQ level 3 standards The management will focus on specific areas of training i e dem2. right to refuse admission to any potential service user whose needs management and staff feel the home will not be able to meet KEY CONTRACT TERMS ADMISSION OCCUPANCY TERMINATION OF CONTRACT When people move in to the home they have one month built into their occupancy agreement to decide whether this is the home where they wish to adopt as their new place of residence This period provides an opportunity for staff to get to know the individual their family fhends and representatives and to identify their needs and preferred routine During this time the persons care and support requirements are assessed and developed into an agreed plan This will include any risk assessment camed out and the service user the relatives and representatives will all be involved to make sure that the plan agreed upon is acceptable to all FEES AND WHATTHEY COVER Your fees will cover you for your single private occupancy with full board and lodging household bills all laundry done on the premises and 24 hour care support Fess are charged on a weekly basis using a daily scale and are paid one calendar month in advance The fee is payable by your placing authority or in the case of private clients by the representative who has signed the contract If for any reason you require extra hours or support then this will be negotiated with your care co ordinator or your funding authority at an additional charge WHATYOU ARE EXPECTED TO PAY You will be exp
3. In Compliance with Health and Social Care Act 2008 Service User Guide Imperial Care UK Limited T A Holly Lodge Residential Care Home 208 Maidstone Road Chatham Kent ME4 6HS TEL 01634 843588 FAX 01634 814817 Email hollylodgec hatabtc onnectcom Web www hollylodgecare co uk Imperial Care UK Limited TA Holly Lodge Residential Home 208 Maidstone Road Chatham Kent ME4 6HS SERVIC E USER S GUIDE WELCOME TO HOLLY LODGE RESIDENTIAL CARE HOME INTRODUCTION amp DESC RIPTION OF THE HOME Holly Lodge Residential Care Home provides a 24 hour residential care service for people with dementia and EMI The home is registered with the Care Quality Commission The home can accommodate up to 22 adults both men and women of any age with dementia and EMI The home has been designed to a high standard and is fully fumished It ensures that service users needs are met in full according to their specific individual needs The home has 3 lounges a dining room kitchen toilet facilities staff office and 20 bedrooms 13 bedrooms are on the ground floor all en suite Another 1 double and 4 single bedrooms are on the first floor of which 1 is en suite and on the second floor there are 2 bedrooms one single bed room and 1 twin bedded room botf of which are en Suite There are communal bathrooms on all three floors There isa large garden area to the side and to the back of the house There are ample car parking facilities to accommodate fa
4. al possessions Televisions are provided in the lounge and can be bought in or provided in individual bedroomsif requested by the service users or their representatives Access to the first and second floorisvia stairsand a stair chairlift You may also have your own fumiture bedding and other equipment but we will need to check them first to make sure they are safe to use and meet with all the requisite regulations Your room can be decorated to your individual taste if you so wish There isan onsite laundry facility where all yourclothes are washed and ironed by the staff Each application fora place at Holly Lodge is given careful consideration depending on vacanciesand afteran assessment of their needs made by the local authorities social services and by their financial circumstancesi e whether they are self funding orlocal authonity funded a decision isnomally made within seven days Where no vacancy exists it is possible forthe applicant to be placed on the waiting list WHO WILL SUPPORT YOU There will be 24 hour care and support by dedicated expernenced and trained staff who will assist you at the home You will have a named person key worker who will work closely with you to support you with all your individual needs and ensure your wishesand aspirations are taken into account THE NUMBER AND SIZE OF ROOMS IN THE HOME Room Sizes and Numbers Physical Environment Dimensions FloorAr
5. ea Metres Sq Mirs Ground Floor Foyer 5 33 x 1 75 9 33 Office 2 10 x 2 80 5 88 Medicine room 1 40 x 1 30 1 82 13 x single Bedrooms all en suite with disabled 3 00 x 4 00 12 00 facilities Bathroom with bath hoist toilet and hairdresser 1 80 x 2 40 4 32 sink Bathroom 2 wet room with showering facilities toilet and sink with disabled facilities Disabled toilet 1 50 x 1 90 2 85 Lounge 1 5 24 x 4 00 21 00 Lounge 2 5 00 x 4 80 24 00 Lounge 3 26 90 Dining room 3 89 x 3 42 13 3 Kitchen 4 70 x 2 60 12 22 Stairs to first floor service by spiral Chair Lift Patio and garden area Bedroom 1A en suite with disabled facilities 3 70 x 3 70 13 69 Bedroom 1 en suite with disabled facilities 3 00 x 4 00 12 00 Bedroom 2 en suite with disabled facilities 3 00 x 4 00 12 00 Bedroom 3 en suite with disabled facilities 3 00 x 4 00 12 00 Bedroom 4 en suite with disabled facilities 3 00 x 4 00 12 00 Bedroom 5 en suite with disabled facilities 3 00 x 4 00 12 00 Bedroom 6 en suite with disabled facilities 3 00 x 4 00 12 00 Bedroom 7 en suite with disabled facilities 2 70 x 5 30 12 40 Bedroom 8 en suite with disabled facilities 2 70 x 5 30 12 40 Bedroom 9 en suite with disabled facilities 2 70 x 5 30 12 40 Bedroom 10 en suite with disabled facilities 2 70 x 5 30 12 40 Bedroom 11 en suite with disabled facilities 3 20 x 3 80 12 10
6. ected to pay for your toiletries items such as newspapers videos books and magazines cosmetics clothing entrance fees to leisure activities additional holidays and other outings that are additional that you may want to pursue in as extra activity other than planned supplied by the home Any electrical equipment belonging to the service users will have to be PAT tested annually and costs charged to youraccount OTHER SERVIC ES PROVIDED The following services are performed on the homes premises but are not included in the service users weekly fees and will have to be paid for separately Hairdressing service weekly Chiropody every six weeks Optician annually Dentist annually e Hobbies perused by service users other then that offered by the home Service users or their relatives representatives are free to make their own arrangements for the provision of such services PAYMENT OF FEES Fees can be paid either by cheque or bank transfer No VAT is charged an invoice system applies 10 The fees shall remain unchanged unless the proprietors give a minimum of four weeks written notice or unless both parties agree to an amendment The guarantor will be personally responsible for the service users fees on demand and with out limitation which remains in arrears fora period exceeding one month Fees are reviewed at the beginning of each financial year The weekly fees with effect of 6 April 2015 are from e Single room Gr
7. el 01634 843588 4 The Local Authonity Social Services at Medway Council Social Care Commissioning Team 2nd Floor Kingsley House 37 39 Ballmoral Road Gillingham Kent Tel 01634 306000 OR IF YOU ARE NOTENTIRELY HAPPY WITH HOW YOUR COMPLAINT WAS INVESTIGATED OR DEALT WITH THEN YOU CAN WRITE TO 5 Care Quality Commission South East Citygate Gallowgate Newcastle Upon Tyne NE1 4PA Tel 03000 616161 CONCLUSION We hope this guide has provided you with useful information and is a good source of reference This service user guide is reviewed and updated annually and any changes made will be notified to the approprate authorities Should you have any inquines please do not hesitate to contact us Reviewed on 06 01 2015
8. en required The staff will support you to your appointments If you are able and willing to self administer any of your medications and it is identified in your assessment of needs then the home will ensure that you are supported to do so in the safest possible manner if you do not self medicate the staff will support you to take your medication regularly and safely in accordance with legislation and good practice MEALS AND MENUS We will offer you a range of choice of mealsso that you have a healthy balanced diet Any special cultural or religious requirements will be met Meals will be provided three times daily of which one willbe a cooked meal There isno specific time that meals are served in the home You are therefore free to eat your meals at any reasonable time and at your leisure If you wish you can have a meal plan weekly of yourchoice and service usersare entitled to have their meals either in the dining room or in their own rooms TRANSPORT The home doesnot have its own transport In the event of extemal appointments or outings you will need to be transported by your relatives social worker or other authorised modes of transport i e ambulance etc If the home has to arrange paid transporti e taxis you will be told of the chargesin advance and if agreed these costs will be charged to youraccount LEISURE AND REC REATIONAL ACTIVITIES You will be encouraged and supported to pursue your favourite leisure and recreational activi
9. entia for staff to develop and acquire the necessary skills and qualifications they need to deliver consistent and efficient care and perfom their duties well WHATKIND OF SUPPORTAND FACILIMES CAN YOU EXPECT Personal Care Plan Your needs will be fully assessed by the home manager and your social worker prior to your admission to help us identify your individual requirements and specific needs and to ensure that we are ina postion to meet them fully We will find out about your preferred daily routine likes and dislikes you re tastes in relation to food and other special dietary requirement if you have We will also find out about your social domestic religious and cultural needs entertainment 5 activities and establish how you would like to have your intimate personal care be delivered Your social worker and care co ordinator will provide us with a full Community Care Assessment with their expectations of the level of support that isto be provided by the home Based on your identified needs we will prepare with you and yourapproval and the participation of other people involved in your care a personal care plan person centred to enable the staff to support you in a consistent manner The plan will be kept by the manager and reviewed on a regular basis to see that your care is being maintained It will be available for inspection to the appropnate authorised authonities should they wish to see this The care plan also contain a ris
10. general matters through house meetings questionnaires with both staff and users IF YOU WANTTO LIVE ATHOLLY LODGE RESIDENTIAL CARE HOME THEN You must speak to yoursocial worker Care Co ordinatorand ask them to make a referral for you to use this service WHAT HAPPENS IF YOUR SOCIAL WORKER MAKES A REFERAL Once a referral is made we will invite you and your representative relatives to visit Holly Lodge Residential Care Home and show you the vacant room to disc uss the facilities on offer give you an opportunity to meet other service users and staff and talk about any concem or questions you may have If you and yourcare co ordinator wish to proceed then the Home Managerand orone of 8 the staff will vist you at your current address to cany out a full pre admission assessment and talkto you and your carers ADMISSION OCCUPANCY AND TERMINATION OF CONTRACT If you and your representative have agreed with the home Manager that Holly Lodge Residential Care Home is an approprnate place where you can live comfortably and your needs can be met then armangements as per the Admissions Policy will be made to start the process of admission You will agree with the Home Manager the best ways for you to join the home You may wish to visit a few times and have meals or spend a couple of days or night stay before making a final decision The choice will be yours and agreed with your Care co ordinator who will be responsible for the payment
11. idually marked labels to be provided by service user and are keptclean and ina suitable place e The service user as an adequate supply of toiletries provided from their own resources e The service users nails hair etc and general appearance is of a good hygienic level e They make themselves familiar with the individual s details including likey dislikes allergies cultural preferencesand hobbies etc e They inform management about any marked differences in the services user s general health and well being e They monitor review and gather information on their respective service userand sit in on review meetings e They communicate with outside professionals who may have an active involvement with the service user e The key worker will always work closely and be supervised by management and service users will have a choice asto which member of staff they would prefer to have as their key worker Where a service user is unable to make that choice due to their mental capability a member of the family or fiend can make that choice and management will e available to offer any assistance Should you be unhappy with your key worker you can talk to the staff or the manager to change him her HEALTH AND SPECIALIST NEED You will be assisted to register with a local GP and dental practice of your choice If you require other specialist services i e Opticians Chiropody Occupational Therapy Physiotherapy then this will be utilized as and wh
12. k assessment and risk management plan It also includes details of health care needs medication GP detailsand any special needs required A pay phone is available for service users to make or receive calls from friends relatives If so desired the service user may at their own cost have a private telephone installed in their room Risk and Participation Where appropriate we will cary out a full risk assessment to protect you while supporting you are a resident at thishome and support you to participate fully in activities of yourchoice We will advise and support you to balance the element of risks against some activities that you may wish to pursue We will not infringe on your rights in matters of your choice but will advise you when we feel that the activity may pose too many nsksand may not be appropnate for you However we will work with you to try to overcome or eliminate these risks ba mers so you can lead a fulfilling lifestyle of yourchoice KEY WORKER You will be allocated a key worker within the first month of your admission The key worker will take care of your interests and work with you to ensure you are comfortable and well cared for The key worker will also be responsible for monitoring and reviewing your personal care plan and to prepare information for the regular reviews It will be the responsibility of the key worker to make sure that e The services users room is kept clean and tidy e Their clothes are indiv
13. mily and visitors to the premises Family friends and representative of the service user are always welcome to view our facilities and service at their leisure Should you have any questions or wish to visit the home please do not hesitate to contact us for an appointment AIMS amp OBJ ECTIVES Holly Lodge has been established since 1988 and is registered for 22 adult service users of any age who are suffering from dementia Anyone including ma mied couples or partners who become mentally incapacitated and require help with daily living iswelcome to apply fora place at Holly Lodge Ouraimsand objectives are simple we empower service users to be recognized as individuals of our community and help them to lead a full active and 2 meaningful life The home will provide excellent care with a respect for the individual s privacy dignity independence and their freedom of choice The project is registered with the Care Quality Commission CQC We will make sure that all aspects of your care and needs are delivered in the highest standards The home will offer you a comfortable homely environment accommodation until such a time that you chose to move on or your individual needs change The home will offer you a 24 hour support providing you with your personal care emotional care and meet your social needs including your religious and cultural needs treating you as valued members of our society Keeping in view the multicultural diversity in
14. not under any circumstances act as witnesses or Executor to any service users will In consideration of the health and welfare of all our service users pets are not encouraged 11 MEMBERSHIPS AND OTHER AFFLUIATIONS Holly Lodge currently isa member of e The Kent Care Home Association KC HA e Medway Forum e Federation of Small Businesses INSPEC TION REPORTS The most recent inspection reports are available on request from the manager of the home Altematively they are available for public viewing at the main libraries in the Medway towns oron the website of the Care Quality Commission WHAT HAPPENS IF YOU HAVE CONCERNS OR COMPLAINTS There isa full complaint procedure available for you and your families to exercise on any subject of your care support home etc You can do this without any fear of incuning discrimination or disapproval The home will ensure that all complaints are fully investigated and a satisfactory outcome achieved where possible If you or your families are not satisfied with the outcome then you can make a complaint to 1 MrsCatherine Arthur Registered Manager Holly Lodge Residential Home 208 Maidstone Road Chatham Kent M E4 6HS Tel 01634 843588 2 Mrs K Brah Head of Care Services Imperial Care Home UK Limited 208 Maidstone Road Chatham Kent M E4 6HS Tel 01634 843588 3 MrDSGarcha Proprietor and Administrator Imperial Care Home UK Limited 208 Maidstone Road Chatham Kent ME4 6HS T
15. ound Floor en suite 520 00 e Single room First Floor 495 00 e Shared room First Floor 485 00 e Single room Second Floor 495 00 e Shared room Second Floor 485 00 Depending on the assessment and needs of the service user there may be an additional top up to be agreed prior to placement Should you need further details please contact the manager DRUGS MEDIC ALAND HOME REMEDIES All drugs or medication prescribed for the service user will be held and administered by management and staff of the home The home holdsa No Home Remedies policy and as such we do not hold or administer home remedies as part of the service provided PERSONAL EFFECTS At the discretion of management and subject to inspection to ascertain the safety and fitness for intended purpose the service user may bring to the home small items of fumiture and electrical equipment Transportation to the home insurance and eventual removal of such items such remain the responsibility of the service user their family executors guarantors or someone with the power of attomey over the client Basic insurance coveris provided by the home However should the service user require additional cover for personal items such as jewellery and money this can be arranged through recognised insurance at personal expense of the service user Prior to admission the service user shall have a will in place The proprietor Manger orstaff at Holly Lodge will
16. s of the fees to Impenal Care UK Limited You will occupy the room identified during your visit and a contract of resdence will be issued and you or your representative will have to sign this A copy will remain in your file You will have a tral period of one month for both parties you and the Home staff to decide whether you are happy with your placement and for the staff to confirm whether they can meet your needs adequately You may terminate your contract of residence at anytime by giving the appropnate notice Likewise the care home reserves the right to terminate the occupancy by giving the appropnate notice currently 28 days Permanent placements are based on these following criteria e For self funding clients The placements will be confirmed once their assessment has been camed out and the client signs the Home s Contract for Residency Agreement e Forrefenals from local authority Once the service userhas been assessed and a care plan agreed which deems the home suitable to the needs of the individual a contract will be issued and signed by the local authority social servicesdepartment and the client e Emergency placement Following an emergency placement by the local authority and the service users care plan confirms that the home is Capable of providing the relevant care A full assessment of the service user and a comprehensive care plan will be produced within 48 hours following admission Note The home reserves the
17. the Medway townswe adoptan anti discriminative policy and recognise and respect the spintual and religious beliefs dietary requirements and other individual requirements that service users may require Representatives of all religious groups are welcome to the home if it isso desired by the service user FACILIMES AND SERVIC ES The property compnisesof a 22 bedded house witha secluded back garden area There isa carpark atthe front of the home as well as plenty of off street parking facilities The home is situated in the town of Chatham and has easy accessto the local shops train station buses care servicesand places of worship 16 of the 20 bedrooms have private en suite facilities whilst all the other bedrooms have washing facilities with vanity units The ground floor compnses of 13 bedrooms all with private en suite facilities a communal bathroom with a hoist and hairdresser sink one wet room with showening facilities with a toilet and hairdresser sink service users toilet facilities kitchen 3 lounges dining room and office and a secure medicine room There isa communal lounge which leads out onto a patio area and the garden On the first floor there are 4 single bedroomsof which 1 isen suite and a twin bedded room On the second floor there are 2 bedrooms lsingle bedded and one twin bedded both these rooms are en suite Each bedroom hasa bed wardrobe chest of drawers bedside table and chair There isa lockable cabinet for person
18. ties This includes outings holidays short breaks and dining out If you wish to pursue any leisure activities at home i e aromatherapy then we will make sure that the person is trained and qualified to cany out the activity YOUR MONEY You will be encouraged to be as involved in managing your own finances as possible with support from staff when necessary If this is not possible the staff will exercise some control over your finances along with an appointed person who acts as a DSS appointee Disposable income is kept in lockable tins in house and a safe is available for other valuables You will be encouraged to have a savings account to safeguard savings and avoid large amounts of cash accumulating in the home Staff will adhere to strict financial procedure and records will be maintained Your approval will be sought before any expenditure isagreed USER SURVEY AND VIEWS OF THE HOME We are committed to maintaining and improving the quality of our service and have contracted both Training and Health and Safety professional bodies to ensure that standards are constantly met We have a comprehensive Quality Policy and Procedures Manual which is constantly under review An important aspect of ourapproach to quality management is to obtain the views of all our stakeholders particulary your views and those of the other users relatives and their representatives We do this by our regular reviews with each individual service user and on more
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