Platinum Curve Stairlift User Guide
Contents
1. 12 A e o o o Ae 13 Operating Periods Excessive Use 13 Replacement Batteries 13 13 e 13 Thank you for choosing Platinum Stairlifts We have designed our range of Platinum Curve stairlifts to help you continue living in your home To help you get the best from your stairlift please take a few minutes to study this guide Also please show this guide to any one else who might need to use the lift If you have a cleaner or a helper they should also have a look through this guide too Please keep this guide in a safe place so you can refer to it in the future and so you know who to call if there is a technical problem with your stairlift Remember to keep your stairlift plugged in and switched on at all times except when you go away for long holidays Remember to keep the area underneath and around your stairlift free from obstructions Getting to Know Your Stairlift _ Lap Belt Battery Isolator Switch 3 Seat Swivel Lever Seat folds up and down Rails up and down the stairs Lock Unlock Keyswitch Arm rests folds up and down Footrest folds up and down Socket for the Winding Handle Direction Switch or Joystick Battery Charging Light Indicator 7 Mains Power Switch System Status Indicator Panel 15 Charging Point 7 8 Safety Pads Remote Control These numbers are used throughout this guide Control2. platinum STAIRLIFTS Platinum Curve Stairlift User Guide PLEASE RETAIN THIS GUIDE FOR FUTURE REFERENCE Exclusively Curved Contents Getting to Know Your 5 ON 6 Mains Power Switch 2 2 4 4 1 1 nennen 6 Battery Isolator 6 Lock Unlock Key SWIICH een 6 Left Right Direction Switch or 6 SS 7 SCL ESOS Pee 7 Cas 7 Remote meme nenne 7 Charging 7 How to Use Your 1 1 2 21 ne 8 Getting On to O PP 8 TO 1 Le MO TET 8 To Move to the 8 Gettin OFF TSC FAI E o 8 Remote rennen 8 Calling or Sending the Stairlift 8 System Status Codes 10 Stairlift is not working and no lights are lit 11 Stairlift is not working and all the lights are lit 11 Mains Power Battery Power and Power Cuts 11 Battery 12 Hand Winding the 12 Calling Out an Engineer
3. FT SHOULD BE INSPECTED AND MAINTAINED BY A PLATINUM APPROVED SERVICE ENGINEER Upholstery Carelessness with matches cigarettes and so on can cause a fire The upholstery material used on your stairlift has been tested for compliance with BS5852 7 CAUTION IN THE EVENT OF FIRE DO NOT USE THE STAIRLIFT 13 Service Record Date 20 Serviced By Signed Next Service Due on 4 Your Notes Ma xa platinum STAIRLIFTS Unit 10 The Crossings Crosshills Business Park Keighley BD20 7BW Telephone 01535 631 177 Fax 01535 631 188 Email enquiries platinumrails com 16
4. e anti clockwise this will move the chair to the left When the chair reaches the end of the track switch the battery isolator switch to the 1 On position Never use the stairlift when the special handle is in the socket Calling Out an Engineer If you are still unable to remedy the problem please call your local service engineer this will usually be the company you bought the lift from Alternatively you can call the Platinum Helpline on 0800 542 3166 12 Technical Information Weight Limits Your stairlift has been designed to carry one person only and has a maximum weight limit of 120kg 19 stone Operating Periods Excessive Use Your stairlift has been designed to run continuously for no more than 15 minutes in any three hour period If you use the stairlift too often without taking a break the motor will not cool down between journeys and may become damaged Replacement Batteries We recommend that you renew the batteries in your remote control at least every six months Maintenance To maintain safe and reliable operation your stairlift needs a regular safety inspection and service We usually recommend one Service visit every year Your local stairlift servicing centre will be pleased to discuss servicing your stairlift and any warranty arrangements CAUTION MODIFICATIONS WHICH HAVE NOT BEEN EXPRESSLY APPROVED BY THE MANUFACTURER MAY VOID THE WARRANTY AND MAY CAUSE DAMAGE YOUR STAIRLI
5. e top and bottom of the track The lift MUST be parked on a charging point when not in use The Stairlift will sound an audible beep if it is not parked on a charging point How to Use Your Stairlift Before you use your stairlift please read all of these instructions carefully Your stairlift is for carrying people in a seated position With care it can also be used to carry small boxed items Do not allow children to play on or near the stairlift Getting On to the Chair 1 Fold down the Footrest 9 2 Press down the Seat Levers 3 and fold down swivel the Seat 11 so you can sit on it safely When the seat stops release the seat levers to lock the seat in place 3 Fold down the Arm Rests 1 4 Sit on the seat and then fasten the Lap Belt 2 around your waist To Move to the Left 1 Keep your feet on the Footrest 9 and your elbows in Press the left hand button or move the joystick 13 to the left 2 Continue to press the button or the joystick until you reach your destination To Move to the right 1 Keep your feet on the Footrest 9 and your elbows in Press the right hand button or move the joystick 13 to the right 2 Continue to press the button or the joystick until you reach your destination Getting Off the Chair 1 Press down the Seat Levers 3 and swivel the Seat 11 so you can get off it safely When the seat stops release the Seat Levers to lock the Seat in place 2 Unfasten t
6. ed to replace the batteries in the Remote Control 16 at least every 6 months To replace the batteries in the remote control e Open the cover of the remote control and carefully disconnect the old battery Replace it with a new 9 volt PP3 battery DO NOT use a rechargeable NiCad battery e Make sure you have connected the battery correctly then replace the cover Use the remote to make sure the chair lift works with the new battery Hand Winding the Stairlift In very rare circumstances the stairlift may stop part way along the Rails 4 It may do this if the internal batteries become exhausted such as after a long power cut or due to a very rare technical fault If this happens it is possible to use a special handle to wind the stairlift back to one end of the track It is even possible to do this with a person in the chair However this is a strenuous physical activity so it should be done by a competent adult who is agile and fully fit An engineer can do this if no one else is available To hand wind the stairlift e Switch the battery isolator switch 10 to the 0 Off position e Fully insert the special handle into the Emergency Hand Winder Socket 5 this is located beneath the seat You will hear a click when the handle is inserted properly e Keeping the handle fully inserted carefully rotate it as needed If you rotate the handle clockwise this will move the chair to the right If you rotate the handl
7. he Lap Belt 2 from around your waist and get out of the stairlift seat 3 Fold up the Arm Rests 1 4 Fold up the Seat 11 5 Fold up the footrest 9 Remote Control Calling or Sending the Stairlift 1 To Call the stairlift from the other end of the rails press and hold down the appropriate direction button on the Remote Control 16 2 Send the stairlift to the other end of the rails press and hold down the appropriate direction button on the Remote Control 16 Notes You can also use your stairlift to move small things up and down the stairs If you do this remember that there is a weight limit of 120kg The stairlift will run constantly for up to 15 minutes It will then need charging for two hours If you are going to move loose objects such as shopping or laundry it is possible they could fall off the chair as it moves or that they might cause the stairlift to stop if they touched one of the safety pads For this reason it is better to place loose objects in a box then secure the box on the seat using the lap belt Cleaning and Maintaining Your Stairlift d Important Solvent based cleaners bleaches abrasives synthetic detergents wax or silicon based polishes and aerosol sprays must not be used on any part of the stairlift Do not try to clean the interior of the motor housing the chair or the rails If special cleaning is needed please contact your local service centre Before cleaning your stai
8. heck the Main Power Switch e Check there is not a Power Cut Not Charging This means that the stairlift batteries are not charging The stairlift may still work but you urgently need to charge the batteries To charge them e Check the stairlift is parked on a charging point Check the Main Power Switch e Check there is not a Power Cut End Stop Activated R H This means the lift has reached the end of the track If the lift is not at the end of the track check for and remove any obstructions Safety Covers Activated R H This means the stairlift has stopped because one or more of the safety covers has sensed an obstruction Reverse away from the obstruction and arrange for the obstruction to be cleared away End Stop Activated L H This means the lift has reached the end of the track If the lift is not at the end of the track check for and remove any obstructions 10 Safety Covers Activated L H This means the stairlift has stopped because one or more of the safety covers has sensed an obstruction Reverse away from the obstruction and arrange for the obstruction to be cleared away Batteries Very Low This means that the stairlift batteries have very little charged stored in them The stairlift will stop working very soon To charge them e Check the stairlift is parked on a charging point Check the Main Power Switch Stairlift is not working and no lights are lit e Check that the stairlift is plugged into the Ma
9. ins Power 14 and the mains power is on e Check that the lock unlock Key Switch 12 is on This shows as a System Status Code of 0 e Check that the Battery Isolator switch 10 is on This shows as a blank System Status Code Stairlift is not working and all the lights are lit Check whether there is anything obstructing the lift 8 Move the stairlift away from the obstruction in the opposite direction using the relevant controls e Check the Seat 11 is swivelled and locked into its travelling position Mains Power Battery Power and Power Cuts The mains power supplies power to a set of large internal batteries These batteries then power the motor which lifts you up and down the stairs If the mains power fails you can continue to use the stairlift for a short while as the batteries store enough power to allow you up and down the stairs a few times If the battery power runs low for example after a power cut a status code will appear on the display If the battery power runs very low for example after a power cut and several trips on the lift another status code will appear on the display At this point you urgently need to charge the stairlift batteries back up again 11 Battery Replacement The large internal batteries will need replacing periodically by a service engineer They will be checked and replaced if need be during a maintenance visit by the engineer These will last a minimum of three years You ne
10. ke sure the seat 2 is locked before you try to sit down or get up from it When moving the swivel seat must be gt 4 v positioned so you have your back to the rails Y 4 this is to avoid catching your feet on the stairs The seat must be locked in this position before the lift will move 4 p Z At the top of the stairs swivel the seat so you sit down and get up onto flat area such as a landing The seat only swivels at the top of the stairs If you try to swivel the seat whilst the lift is moving the chair will stop Safety Locks The footrest and the motor unit are fitted with Safety Locks 8 These are pressure pads which will stop the lift if they come into contact with any obstructions If the lift stops because it has encountered an onstruction wait two or three seconds then reverse away from the blockage Lap Belt The Lap Belt 2 holds you safely on the seat as you climb or decend the stairs Like a car seat belt this extends from the holder to clip into a socket The lap belt must be used every time the stairlift is moved Do not undo the lap belt until the chair reaches the end of the track Remote Control The Remote Control 16 works in the same way as the arm controls if the lift is turned on A flashing red light on the wall control means that battery power is running low You should replace the remote control batteries every 6 months Charging Points These are located at th
11. rlift switch the lift off at the mains power socket The plastic metal and painted metal areas of your stairlift can be cleaned using a small quantity of any mild kitchen surface cleaner If you use a spray apply a small amount of spray to a soft cloth then gently use the cloth to wipe the surface The upholstery is resistant to most household stains most of which can be wiped off fairly easily Regular cleaning with a damp soapy cloth or sponge followed by a wipe with a damp clean cloth will help the upholstery maintain a fresh appearance Problems Troubleshooting If used correctly your stairlift should give you trouble free operation If you experience a problem please follow the checklist below before requesting a visit from an engineer The engineer will make a charge if there is not a technical problem with the lift System Status Codes These codes are displayed on the System Status Code display panel on the stairlift OK This means everything is OK with your stairlift Keyswitch or safety device problem This means that either The keyswitch has been turned to the Off position or The swivel seat has been moved whilst the stairlift is moving or o The stairlift has over travelled and needs hand winding from the end of the track Low Batteries This means that the stairlift batteries are not fully charged The stairlift may still work To charge them e Check the stairlift is parked on a charging point e C
12. s Mains Power Switch The stairlift should be plugged in at the nearest Mains Power Switch 14 this could be at the top or bottom of the stairs The lift needs to be plugged and switched on at all times When the power is on a green indicator light will be shown on the charger mounted nearby Battery Isolator Switch The Battery Isolator Switch 10 is used to switch the stairlift on or off on This should be left switched on at all times except when the lift will be unused for long periods such as long holidays switch O off Lock Unlock Key Switch The Lock Unlock Key Switch 12 is used to lock or unlock the stairlift You can lock the stairlift to stop it being misused by children If the Battery Isolator switch is on the stairlift will still charge even if it is locked The Lock Unlock Key Switch is located under the direction switch joystick Left Right Direction Switch or Joystick The stairlift has a Left Right Direction Switch or Joystick 13 To move the chair push and hold the switch or joystick in the direction you want to move There is a three second delay before the stairlift will start or change direction Swivel Seat For your safety the Swivel Seat 11 is normally locked It can be swivelled to face another direction by pressing and holding down one of the Seat Swivel Levers 3 rotating the seat and then releasing the lever it to lock the seat in place Ma
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