Halifax Intermediaries Online User Guide
Contents
1. If you do not have professional experience you should not rely on the information contained in this communication If you are a professional and you reproduce any part of the information contained in this communication to be used with or to advise private clients you must ensure it conforms to the Financial Services Authority s advising and selling rules Halifax is a division of Bank of Scotland plc Registered in Scotland No SC327000 Registered Office The Mound Edinburgh EH1 TYZ FOR THE USE OF MORTGAGE INTERMEDIARIES AND OTHER PROFESSIONALS ONLY If you have not completed a Mortgage Promise for a client you will need to start from scratch but it still only takes minutes to complete If you do not have professional experience you should not rely on the information contained in this communication If you are a professional and you reproduce any part of the information contained in this communication to be used with or to advise private clients you must ensure it conforms to the Financial Services Authority s advising and selling rules Halifax is a division of Bank of Scotland plc Registered in Scotland No SC327000 Registered Office The Mound Edinburgh EH1 TYZ FOR THE USE OF MORTGAGE INTERMEDIARIES AND OTHER PROFESSIONALS ONLY 6 Points to remember on Full Applications Points to remember about making a Full Mortgage Application Online Matching addresses If there is no exact match for an entered address then th2. help www halifax intermediaries co uk Always giving you extra If you do not have professional experience you should not rely on the information contained in this communication If you are a professional and you reproduce any part of the information contained in this communication to be used with or to advise private clients you must ensure it conforms to the Financial Services Authority s advising and selling rules Halifax is a division of Bank of Scotland plc Registered in Scotland No SC327000 Registered Office The Mound Edinburgh EH1 TYZ FOR THE USE OF MORTGAGE INTERMEDIARIES AND OTHER PROFESSIONALS ONLY Use our quick and easy Mortgage Promise to confirm how much we can lend your client We will only ask for minimal information and you will get a decision in less than a minute If you do not have professional experience you should not rely on the information contained in this communication If you are a professional and you reproduce any part of the information contained in this communication to be used with or to advise private clients you must ensure it conforms to the Financial Services Authority s advising and selling rules Halifax is a division of Bank of Scotland plc Registered in Scotland No SC327000 Registered Office The Mound Edinburgh EH1 YZ FOR THE USE OF MORTGAGE INTERMEDIARIES AND OTHER PROFESSIONALS ONLY You can request a Key Facts Illustration online by following these simple steps B3
3. without needing to key in all your clients details again Here s how to convert a Mortgage Promise in just a few clicks and save yourself valuable time BS If you do not have professional experience you should not rely on the information contained in this communication If you are a professional and you reproduce any part of the information contained in this communication to be used with or to advise private clients you must ensure it conforms to the Financial Services Authority s advising and selling rules Halifax is a division of Bank of Scotland plc Registered in Scotland No SC327000 Registered Office The Mound Edinburgh EH1 TYZ FOR THE USE OF MORTGAGE INTERMEDIARIES AND OTHER PROFESSIONALS ONLY You can progress from a Key Facts Illustration into a Mortgage Promise or a full application without needing to key in all your clients details again Here s how to convert a Key Facts Illustration in just a few clicks and save yourself valuable time Any changes to the information given at Key Facts Illustration stage will mean that a new KFI should be requested and given to the customer ey If you do not have professional experience you should not rely on the information contained in this communication If you are a professional and you reproduce any part of the information contained in this communication to be used with or to advise private clients you must ensure it conforms to the Financial Services Autho
4. Confirm The product details are presented for your validation If you have entered the wrong Product Code please delete it and enter the new one Once you have completed your validation or amended your selection click on Confirm Any fees relevant to the application are presented with the amounts owing as well as the sum you have entered to be debited from your client s account Simply check that the amounts you have entered are correct and amend as necessary Click Confirm If you do not have professional experience you should not rely on the information contained in this communication If you are a professional and you reproduce any part of the information contained in this communication to be used with or to advise private clients you must ensure it conforms to the Financial Services Authority s advising and selling rules Halifax is a division of Bank of Scotland plc Registered in Scotland No SC327000 Registered Office The Mound Edinburgh EH1 1YZ
5. FOR THE USE OF MORTGAGE INTERMEDIARIES AND OTHER PROFESSIONALS ONLY Halifax Intermediaries Online User Guide Helping you transform the way you do business On the following pages you will find out how to use our online service to submit Mortgage Promise applications request a Key Facts Illustration and submit full mortgage applications We like to help www halifax intermediaries co uk Always giving you extra If you do not have professional experience you should not rely on the information contained in this communication If you are a professional and you reproduce any part of the information contained in this communication to be used with or to advise private clients you must ensure it conforms to the Financial Services Authority s advising and selling rules Halifax is a division of Bank of Scotland plc Registered in Scotland No SC327000 Registered Office The Mound Edinburgh EH1 YZ FOR THE USE OF MORTGAGE INTERMEDIARIES AND OTHER PROFESSIONALS ONLY How to use this online service and receive decisions instantly Contents Mortgage Promise Requesting an online KFI Full Mortgage Application Points to remember on Full Applications Converting a Mortgage Promise to a Full Application Converting a Key Facts Illustration to a Mortgage Promise or a Full Application Changing a Mortgage Promise or a Full Application Producing Multiple KFls Helpful hints on using the online service Troubleshooting We like to
6. conforms to the Financial Services Authority s advising and selling rules Halifax is a division of Bank of Scotland plc Registered in Scotland No SC327000 Registered Office The Mound Edinburgh EH1 TYZ FOR THE USE OF MORTGAGE INTERMEDIARIES AND OTHER PROFESSIONALS ONLY If you do not have professional experience you should not rely on the information contained in this communication If you are a professional and you reproduce any part of the information contained in this communication to be used with or to advise private clients you must ensure it conforms to the Financial Services Authority s advising and selling rules Halifax is a division of Bank of Scotland plc Registered in Scotland No SC327000 Registered Office The Mound Edinburgh EH1 TYZ FOR THE USE OF MORTGAGE INTERMEDIARIES AND OTHER PROFESSIONALS ONLY If you do not have professional experience you should not rely on the information contained in this communication If you are a professional and you reproduce any part of the information contained in this communication to be used with or to advise private clients you must ensure it conforms to the Financial Services Authority s advising and selling rules Halifax is a division of Bank of Scotland plc Registered in Scotland No SC327000 Registered Office The Mound Edinburgh EH1 TYZ FOR THE USE OF MORTGAGE INTERMEDIARIES AND OTHER PROFESSIONALS ONLY Here are a few scenarios you may encounter whilst setting up and registeri
7. e Halifax Intermediary website under Contact Us and Useful Info Are there any applications that cannot be keyed online IMPORTANT If you print off any before documentation lication number The following applications cannot be made online e Isle of Man properties submitting an app please write the rol a n it before you send it to the o intermediary Sales Centre For such applications please complete a paper application form and send it to your Intermediary Sales Centre who will be happy to process it If you mark the application form with your Halifax Online Service User ID you will still be able to track the progress of these applications online We like to help HALIFAX www halifax intermediaries co uk Always giving you extra If you do not have professional experience you should not rely on the information contained in this communication If you are a professional and you reproduce any part of the information contained in this communication to be used with or to advise private clients you must ensure it conforms to the Financial Services Authority s advising and selling rules Halifax is a division of Bank of Scotland plc Registered in Scotland No SC327000 Registered Office The Mound Edinburgh EH1 TYZ FOR THE USE OF MORTGAGE INTERMEDIARIES AND OTHER PROFESSIONALS ONLY You can progress from a Mortgage Promise into a Key Facts Illustration or a full application assuming a KFI has been provided
8. e Postal Address File may return a number of similar matches When this happens you can either select one of these addresses or select Customer Preferred Format to keep the original address you entered Money laundering To comply with regulations an applicant s identity and address must be verified in the same way as paper applications e For intermediaries carrying out face to face verification add details to the summary table confirming both identification and address verification Non face to face verification always requires a second identity and address verification to be completed by the Intermediary Sales Centre Initiating the valuation online To help us provide a mortgage offer as quickly as possible the valuation or property assessment appointment can be initiated online You can do this on the Valuation Screen by answering Yes to the question Initiate Valuation It is important that the property details and access information provided to the valuer are as complete and accurate as possible as this will prevent any unnecessary delays to the application A box is also provided for any additional information that may help the valuer including contact details in the event of any query relating to the instruction e g if the valuer is having difficulty arranging access to the property You can pay for the valuation online by any of the following payment methods maest
9. ng your account If one of the found addresses is correct simply select it and press Confirm or Select Customer Preferred Format to keep the entered address and click Confirm The address that you have originally entered is editable So please make sure that you have entered it correctly If you have not amend it and click Confirm If it is correct and the customer is also sure that it is valid choose Customer Preferred Format to keep the address and click Confirm Just re enter the correct details and click Confirm Re enter the correct details and click Confirm Make your selection from the list and click Confirm If you do not have professional experience you should not rely on the information contained in this communication If you are a professional and you reproduce any part of the information contained in this communication to be used with or to advise private clients you must ensure it conforms to the Financial Services Authority s advising and selling rules Halifax is a division of Bank of Scotland plc Registered in Scotland No SC327000 Registered Office The Mound Edinburgh EH1 TYZ FOR THE USE OF MORTGAGE INTERMEDIARIES AND OTHER PROFESSIONALS ONLY Your payment details will be presented back to you You will then need to make an appropriate selection from the drop down menu Finally click on Confirm Re enter the correct details and click
10. rity s advising and selling rules Halifax is a division of Bank of Scotland plc Registered in Scotland No SC327000 Registered Office The Mound Edinburgh EH1 TYZ FOR THE USE OF MORTGAGE INTERMEDIARIES AND OTHER PROFESSIONALS ONLY Any changes to the information at Key Facts Illustration stage will mean that a new KFI should be requested and given to the customer You can make changes to a Mortgage Promise or a full application at the following stages IMPORTANT If you do not have professional experience you should not rely on the information contained in this communication If you are a professional and you reproduce any part of the information contained in this communication to be used with or to advise private clients you must ensure it conforms to the Financial Services Authority s advising and selling rules Halifax is a division of Bank of Scotland plc Registered in Scotland No SC327000 Registered Office The Mound Edinburgh EH1 TYZ FOR THE USE OF MORTGAGE INTERMEDIARIES AND OTHER PROFESSIONALS ONLY If your client would like to compare a number of products you can produce up to 25 KFls without having to re key any of the generic data If you do not have professional experience you should not rely on the information contained in this communication If you are a professional and you reproduce any part of the information contained in this communication to be used with or to advise private clients you must ensure it
11. ro Maestro mm Visa Solo a MasterCard Please note that the valuation will only be initiated online if the fee is paid at the same time We like to help www halifax intermediaries co uk Always giving you extra If you do not have professional experience you should not rely on the information contained in this communication If you are a professional and you reproduce any part of the information contained in this communication to be used with or to advise private clients you must ensure it conforms to the Financial Services Authority s advising and selling rules Halifax is a division of Bank of Scotland plc Registered in Scotland No SC327000 Registered Office The Mound Edinburgh EH1 TYZ FOR THE USE OF MORTGAGE INTERMEDIARIES AND OTHER PROFESSIONALS ONLY 7 Points to remember on Full Applications Points to remember about making a Full Mortgage Application Online continued What to send us Whilst on the Manage Application screen select Print Document to print paper copies of the Declaration Direct Debit or Halifax Payment Plan Mandates If you are doing a home visit you should print these before you leave the office This is essential as the applicant will need to sign an actual mortgage document which should then be sent to your local Intermediary Sales Centre Please e mail your local Intermediary Sales Centre if you do not have the address for it E mail address details can be obtained on th
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