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Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide

1. 28 SEANCI NG ethos ca sla dayey akla akan n kali kada ka s le en zon da kann 40 GOT AG S Xunus yan b ra ranin l zu did kan sad naya d 51 52 54 57 59 using temporary USB files 59 re e o 1U j arode v r SA N SR r ee r Ne 51 adding a NOW M 3444 kk kk kk kk kk 52 copying to USB flash drive 58 editing te 0 ee 54 editing primary number luEEE 54 importing or exporting via USB flash drives 57 merging USB files With eeens 57 searching for ree 51 Seleting seid DD rr mm 52 Contrast adjusting kek 28 Copying contacts list to USB file 58 GOV GT 2 O 5 lt an kurdana ka krea bik sirasidan iradad nrerin ainia 46 D Dialing Options LLu Ek kk kk keke 24 January 2013 81 SO TUING and Dr gm 24 directory Calling a person llllli Ee 35 DISPLAY ZA rrr 28 adjusting brightness l l llii eke 28 Display adjusting contrast llllli eerren rennene 28 E Edit dialih iane iaa R RW 24 41 Emergency call L Eker kn 39 Jaroldiol SED ee e rer r r pnWvrvwwrwrrermmmmm mmm 30 TUNING lei RR DD E E mn 30 F Favorite contacts MA kA A LE kk kk KK e A 54 dl E DD zz JT oo 54 Features yi 3 sien an n bs nia R k a Unal a SAR a kerda Ve da Seya 35 Gi DO UL x 5y k n ke H 2ine OR S YAN kek rek ei
2. 59 Primary N DE c a 4 dkxlkk kake ra lk kan kl a kla aranin 54 CHANGING rrr 22x22 54 Q Quick TOUCH panel l keke 31 CONMIQUMING 2 ies bb gg sal R Redial PE DD DD 40 redial options 7 2 yy n ggx x ggg2 m 25 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide SEWING is ccd DD DD dd gg n 25 replacing contacts list with an external file 58 Ring Pal si i 3 xan sune aana 30 CHOOSING VE D MD DN N a E N 30 S Se NN Deee h p p p oe ee eeeJJ JeJeeEEIEe 18 cleaning Dr 18 SCr nSAVA T 4 4 kk kk kk KAK KK YA 59 from USB pictUTES sciis 59 Scrolling and navigation E 14 AD OUIE eat Ti ve N n DESE A erdek Ke A SE KE Sn ar nas MA ii SENDA renina a aeaii 46 T Telephone display iCONS sessseeeersreessrrreseeerresrrerness 12 ADOUE E AEE E AEE kU Mka K R N MAY ba T2 Telephone Stand KiliE kek kk kk k Ti GI DO APAE A kur anke kan eeny k ya kanan We yeee Kenede kn e ae ee W Kek WZ TAUIND CNIVES eiorinn aiaa 57 WRANSTCR prear Kiri n k en a Ken e Ee aA OKET AE 46 U USB fes ys nay a a 57 59 merging with contacts list 57 elel SN inina rmn 59 USB flashdrives asayak n mo aliya nn a n 57 working NN N N mm HH HHHH 57 V Visual Alerts diiirn a EEO 26 COMPUTING mieren inonde kan nane aa aiaia xuda landa 26 VOICE dialing a sadna aa 25 Changing Setting keenest 25 Chan
3. Touch Save Note To remove a favorite contact number from the Home screen follow the procedure used for setting up a favorite and touch the number to toggle from on to off Make sure the status has changed and then touch Save Repeat Steps 3 through 7 to set up another favorite contact Changing the primary contact number About this task If a contact has two or three numbers the primary contact number is the first number in the list By default the primary number is the first number dialed when you touch a contact in the Contacts list 54 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com Deleting a contact Procedure 1 Press Contacts Search for the contact whose primary number you wanit to change Touch the Details button for the contact to display detail information Touch Edit Touch Primary Touch the number you choose as the new primary number Touch Done ON DOO A WwW PD Touch Save Deleting a contact Procedure 1 Press Contacts 2 Touch the Details button on the contact you want to delete 3 Touch Delete 4 Touch Delete again to confirm or Cancel to cancel the deletion Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 55 Using the contacts feature 56 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com Chapter 9 Usin
4. 4 When one or more contacts display Touch the entry you want to dial or scroll to a different number and touch Call Touch the Details button to view all of the numbers for a contact If none of the matches represent the contact number you want touch Retry and repeat the voice initiated dialing command from Step 3 Touch Cancel to exit voice dialing and return to the main contacts screen Making a call using edit dialing Before you begin Your system administrator has to authorize this function To set up edit dialing see Setting dialing options on page 24 About this task Using Edit dialing feature you can edit the number before actually dialing by using the Bksp softkey Using the Bksp softkey you can edit the number before actually dialing it Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 41 Making a call Procedure 1 From the Phone screen enter the number you want to call 2 To edit the number use the on screen keyboard and touch the X softkey to erase the previous character one character at a time lf you are unfamiliar with the on screen keyboard see Using the On screen Keyboard on page 17 To remove the entire number touch Clear 3 Touch Call Calling a person from the contacits list About this task You can call a contact in your contacts list by saying their name see Using voice dialing on page 40 or by touching the name in the list You can find a n
5. Avaya is not responsible for the contents or reliability of any linked websites referenced within this site or documentation provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on its hardware and Software Product s Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this Product while under warranty is available to Avaya customers and other parties through the Avaya Support website http support avaya com Please note that if you acquired the Product s from an authorized Avaya reseller outside of the United States and Canada the warranty is provided to you by said Avaya reseller and not by Avaya Software means computer programs in object code provided by Avaya or an Avaya Channel Partner whether as stand alone products or pre installed on hardware products and any upgrades updates bug fixes or modified versions Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWN
6. When you receive an incoming call the phone selects the incoming call automatically However if you are already on a call or if you receive more than one incoming call at a time you may need to select the call you want to answer manually The phone displays an incoming call as a green line with a ringing bell icon To answer the call touch the call appearance line Note The procedure for answering a call might vary depending on how your phone is administered Procedure Answer an incoming call in one of the following ways If you are not on another call lift the handset touch the ringing call appearance line press Speaker or Answer to answer the call using the speakerphone or press Headset to answer using the headset If you are on another call you may need to put the active call on Hold first before answering the new call If the telephone does automatically display the incoming call you can touch Hold to automatically put the first call on Hold when you answer the new call Alternately you can touch Drop to automatically drop the first call when you answer the new call To automatically display the Phone screen whenever you receive an incoming call set the Go to Phone Screen on Ringing option to Yes Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 37 Answering a call 38 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com
7. 2 Dial the telephone number or call the person from the Contacts list or call the person from the Call Log History list 50 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com Chapter 8 Using the contacts feature You can save up to 250 names and up to 3 telephone numbers per name You can use voice dialing to speak the contact name see Using voice dialing on page 40 for information You can also import or export a Contact list using a USB device see Importing and Exporting Contacts using USB Flash Drives on page 57 for information Note When you press the Contacts button you may not see all the functionality described in this chapter This would be because your system administrator has disabled changes to Contacts Searching for a contact About this task You can search for any name by typing a full name or you can type just a few letters of the name and let the telephone display matching entries For example if you press 3 the Contacts list might display entries starting with D E F or 3 depending on how you set up your contacts With each successive key you press the Contacts list expands to display more matches Procedure 1 Press Contacts 2 With the phone on hook use the dialpad to start typing the name you want to search Keep in mind how your Contact list is set up If you set up your contacts as Last Name First Name start typing the letters of t
8. Touch the label you want to edit 8 Use the Edit keyboard to type the new label using up to 13 characters For 10 information about using the keyboard see Using the On screen Keyboard on page 17 Touch the checkmark to save the new label or Cancel to return to the menu without saving You can revert back to the default button labels by pressing Home then touching Settings gt Options and Settings gt Application Settings gt Restore Default Button Labels Selecting handset audio equalization About this task For most people this option is not relevant For certain people with hearing difficulties however this option can change the audio characteristics of the deskphone and make it easier to hear the far end Procedure 1 Touch Settings oon A N Browser Press Home Touch Options amp Settings Touch Advanced Options Touch Handset Equalization Select the setting you want by touching the setting Default will be standard audio performance unless otherwise modified by your administrator Audio Opt is standard audio performance regardless of what your administrator has chosen HAC Opt is Hearing Aid Compatibility performance Touch Save Your deskphone includes WML Web browser capability to use additional applications The applications available through the Web browser vary depending on how your system 32 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide Jan
9. 2013 Comments infodev avaya com Clearing all entries from the call log Clearing all entries from the call log About this task Clearing all entries from the call deletes all of the entries for the specific list you are viewing For example if you are viewing the Outgoing calls list only outgoing calls are deleted However if you are viewing the All Calls list touching Clear All deletes all calls Procedure 1 2 Press Call Log If you do not want to delete all calls touch the icon at the upper right representing the list you want to clear Select the list you want to delete 3 Touch Clear All to delete all of the entries in the list you are viewing 4 Touch Clear All to confirm Turning off call logging About this task You can turn on or off If you have bridged call appearances on your phone you can choose whether or not to include calls to your bridged lines in your call history log Procedure 1 Press Home 2 Touch Settings 3 Touch Options amp Settings 4 5 Touch Call Log to change the setting to or from On or Off Touch Application Settings To turn logging of bridged lines from Yes to No touch Log Bridged Calls Touch Save to save the new setting or Cancel to return to the Application Settings menu Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 63 Call Log 64 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013
10. 34 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com Chapter 3 About Features This chapter describes the features of your deskphone Your administrator might have set up your deskphone with the features and the call appearances on one screen The Features menu gives you access to advanced telephony features such as Directory Abbreviated Dial and Call Forwarding Using the Directory you can dial other users on your system You can use Send All Calls and Call Forward features to forward incoming calls to other numbers When you enable the EC500 you can forward calls from your desk phone to your cell phone The Forward menu also lists all ihe forwarding features The Features menu does not display the features assigned to an attached button module The features available depend on what your administrator has assigned to your phone Using the Features menu Procedure From the Phone screen touch the Features button at the upper right corner to view the Features menu The LED icon next to the feature name indicates if the feature is currently on or off If the LED icon associated with the feature label is green the feature is on Note To return to the main Phone screen touch Calls at the upper right corner Calling a person from the directory About this task If your system administrator has set up a corporate directory and has made this feature available to you you can di
11. Chapter 5 Making a call About this task If you are not on a call simply dial the number you want to call Use the Phone screen to view and manage calls Press Phone to view the main Phone screen at any time When the Phone screen is displayed press Phone to move to the top of the call appearance list press Phone again to display the Home screen if desired Procedure 1 Lift the handset or press Speaker or Headset if applicable or touch an idle call appearance line 2 Dial the number you wani to call If you have a favorite icon on the Home screen for the person you wani to call just touch that icon to initiate dialing Making an emergency call About this task You do not have to be logged in to make an emergency call If emergency calling was set up by your system administrator the Phone screen has an Emergency softkey to immediately connect you with a preset emergency services number Your system administrator can configure the PHNMOREEMERGNUMS parameter in the settings file for your extension with ten additional emergency numbers If a user dials any one of the specified emergency numbers the deskphone will handle the call as an emergency call even if the telephone is in the locked or unregistered state Avaya recommends that for phones connected to SES only one emergency number should be defined For use with third party gateways refer the relevant Application Notes for necessary provisioning to enable the configurati
12. Comments infodev avaya com Chapter 11 Receiving your messages Procedure Press the Message button to connect directly to your voice mail system The lit Message button and a red light on the upper right hand corner of your deskphone indicate when you have messages waiting You can use this feature only if your administrator has enabled this feature If you have any questions contact your system administrator Logging into your voice mail Procedure 1 To log in to your voice mail press the Message button 2 Follow the voice prompts from your voice mail system Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 65 Receiving your messages 66 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com Chapter 12 About Logging In and Logging Out If you share a deskphone with other users you should log in and log out to maintain your preferences call information and options Log out to prevent unauthorized use of your deskphone during your absence Note Depending on how your phone is administered for example whether Call Log backup is enabled or disabled Call Log information might be lost when you log your extension out Your administrator might provide you with a USB device with a pre programmed Extension and Password or may provide you with a PC based tool for transferring this information on a USB device This device will enable
13. Login option Indicates the Main Menu Log out option Indicates the Main Menu Network info options Indicates the Options amp Settings Screen and Sounds Options menu Indicates the Options amp Settings Call Settings menu Indicates the Options amp Settings Application Settings menu Indicates the Options amp Settings Advanced Settings menu HORE aoe 16 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com Telephone stand Telephone stand Your telephone can be placed in two positions a lower position and an upright position You can adjust the display screen as required To move the display screen gently pull from the top of the display screen towards you even as you hear clicking sound Each of these clicks indicates a locking position You can push the screen back to return to the original flat position Gently push on the display screen to adjust the screen to a previous position Using the On screen Keyboard A keyboard appears on the screen when you add or edit a contact name or number or when you personalize labels for your call appearances or features You can switch between alphabetic and numeric keyboards and you can use the keyboard to enter symbols and accented letters The following diagrams help you to understand how to add or change names telephone numbers or labels Touching and holding the backspace button produce
14. U R W CON S e yk pee ear et teeter Eka t ke ke SA tT ke e er Trt ree Tire tree terre err War treet 52 al VA Les 112 e EEE EE E A E A EEE A EE PEE T E E E E E 53 DE LE N F aVoir ATA N E T eee 54 Ghangno the niman Zer wla la r rr nd 54 Deleting CONTACT yyy rggxx Tr T T TTrT TTrrrrryryyryrXXaoaebbbbpbbpb ooYaXoDaa oyppr 55 Chapter 9 Using USB Flash Drives with your phone cccssseeeeeeeeeeeeeeeeeeeeeeeeseeeeeees 57 Adding contacts from an extemal file to your Contacts Wet i l i acll l laayilaclbbnl kanin neiaa 57 Overwiiting contacts list with an external Til 4 xiaasylamnak azade dasa ka daa nad ka lari n a naa hay ela ub kal 58 Gopying your contacts list t a USB fash GiS naoniek hie in n b i k ku aiaiai 58 Temporarily usnog a VSB SG llaclS Mel s cs lls an A xala naa ara rya xak dan d xila x n awa xw n an a 59 Using pictures from your USB device as a SCr InSAVeI LEEEEEEEEEEEEEEEEE EEE EEE kk kk kk kk KAK kK KA KAK RR 59 Chapl er 10 Call Logis bnaaai n k l nika kad HEKAR HAE EK KM D K in 61 E aekin ae iee E e E E 61 eval Calg detale oanrin a a oa 61 Adding an entry from the call log to your Contacts st inisisirsiinninenninenniii eini laye ab naana 62 Remong an chiy romte Cal Lo u ci u n yini aa an en kala aeei a ea d k ke ka RA e k HK WE GER GAR 62 Clearing AU enwes rom the CA Nr aaa aa aa n ai chads Sannans 63 Turanga OT Sal ON
15. bek Kudek we kr w kada 35 ACCESSING iarasi iiien dla aaia aana ania 35 Flash Arvas deritson ae aaa aa a 57 TOF WANING ensins aaa iiaia 47 ACAI RN E DD A e N Yar Sa e a a 47 Forwarding Calls kk 46 il elelli NEN N DD e 46 G Go To Phone Screen on answer k lu 24 SENG DD DD DD rr gd 24 Go To Phone Screen on Calling 23 SENG PN r gg e 23 Go To Phone Screen on ringing 23 SENG PK N rr nev 23 el N ee a 67 H Handset BNN rrr 32 audio equalization u 32 HISTON 5ya ain y nayen ka arana Ha aka ka wd ad ia enka y n RRA Wa arana y dakan 61 oli j Ea lj E SN KE DR r 61 Hold JER E N a rra 45 putting a Call ON hOl enia 45 FIOMESCIEON Dr e Er 21 ADOUL M W E DD DD taacueesend 21 Home screen display when phone is idle 29 SOUUING BEW M SEAN B YN Na DN N Da 29 l ICONS ais banan xende E AA EEA AE AE 33 82 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide Web Di OWS L sy cis s ya ducan anl paiia iiaeaa 33 Icons in deskphone display ns 12 AD O LI saye enan sala xa dn k da a ka Ka Delan wen ka ea ana la g man da kak R bas 12 INCOMING Keneil Eea AT 46 47 TOFWAMCING ssisasacscecsssanidensadesatwassendeaneaivesalenssarneccaens 47 sending tO coverage oo eeeeeeeeeteeeeeeeenteeeeeeenaeeeeeeenaes 46 transitering sinini aiaa 46 INCOMING CAINS kc yaki klanan k n
16. deskphone produces an audio message when you press a button that is not valid or when you exceed the size of a text field To disable audible error beeps set the Error Tones option to Off Procedure 1 Press Home 2 Tap Settings 3 Touch Options amp Settings 4 5 To change the Error Tones from On to Off or Off to On touch Error Tones on Touch Screen and Sound Options Screen and Sounds menu To save the setting touch Save To return to the menu without saving touch Cancel Choosing your ring tone About this task You can choose your ring tone from two different sets of sounds Classic ring tones are simple synthesized sounds Rich ring tones are richer more complex sounds A check mark indicates which ring tone is currently selected Procedure 1 Press Home 2 Tap Settings 3 Touch Options amp Settings 4 Touch Screen and Sound Options 5 On the Screen and Sounds menu touch Personalized Ringing 6 If you see a Scroll Bar scroll to see the full list of ring tone options To switch between the two sets of ring tones touch Classic Tones or Rich Tones Otherwise skip this step and proceed to the next step 30 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com Settings menu 7 Touch the ring tone which you want to use 8 Touch Save to save the setting or Cancel to return to the menu without saving Setting the Quick Touch p
17. disabled in the Feature view Softkeys and Softkey Labels Use the softkeys to act on objects displayed on the screen The softkey labels show you the action that each key produces The labels and the actions vary depending on the screen being displayed Message Press the Message button to connect directly to your voicemail system Navigation Arrows Touch the right facing arrow at the upper right of a screen or to the right of a list item to move to the next or a related screen Phone Press Phone to view and manage your calls Contacts Press Contacts to view the entries in your Contacts list Call Log Press Call Log to view the history of your outgoing incoming and missed calls Home Press Home to configure options and settings log out access your favorite contacts and view network information You can also access the calculator World Clock and Weather applications if available Volume Press Volume to adjust the volume of the handset headset speaker and ringer Mute Press Mute to mute a call in progress To take a call off mute press Mute again Speaker Press Speaker to use the speakerphone To take a call off speakerphone lift the handset Forward Press Forward to display the Forwarding menu Headset Press Headset to use the headset if it is connected Only HIS headset cords are compatible with your phone Use the up and down arrow buttons on the right side of
18. iaaa a Ed he ke k kevej kan K re ek 63 Chapter 11 Receiving your ml SSA amp 6eS K i EEEEkkkkkkkkkk kake kak k kk AA KAKA KAK K ANAK KAKA KANA KARAR 65 bo dino NO YOU VO DO Li T sa LL ye Lee N l e ne k E k N k 65 Chapter 12 About Logging In and Logging OQUt lEEkkkkkkkekkkkkk kake ek 67 Logging in To your daskphone aM ES SHIN esiisa 67 Logging out of your deskphone SXIOIS O A c nya 5 iiai a EE 68 Baca u sa az EET J ND E We E N A E E N an 68 Logging outor a lockedideskphone Xe nS Ol yi Lila lilan yeki aias a kinn a Gkk tana E kun ek l k kan anek EARE 69 Chapter 13 Avaya Home Screen Applications ccsscccccccsesseeeceeeeeeeeeeeeeeeeeeeeeeeneeeeeeees 71 Adding RFI COCK AGG KP N eereerireeebrrd 71 NNER Wolld Me I ea asa ka nizayan danar dar sara da n ran nar Va a adan bkn war buna E a Hed une da wa EEEN 72 using So Yosilt f DICLE Li 4400444215454545 ya d r 444i w S l k n k b n d r NE lb kak h Er A N N ki d 73 Weng me ea fs ah 4 4n Waa d na nn Bke E dra ya A k leya k aya i kre A r a tc aad as 74 Chapter 14 Setting up a Bluetooth head set scssssssecseeseesseesseeseesseeeseesaeeeaeeees 77 Pairing a Blustooth headset with your p h t La i ai lina nkarnara disa a ak ekla ky dan vann WAN A AW 77 Opelating a Biteltadil TAREE A iy ni
19. ihe number you want as in off hook dialing You can also set the Edit dialing option which mimics how you dial a call on a cell phone you can enter all or part of the number backspace to correct a digit if needed and when ready initiate the dialing process using a softkey Note Edit dialing feature may not be available on your extension depending on how your system is administered Procedure 1 Press Home 2 Tap Settings 3 Tap Options amp Settings 4 Touch Call Settings 5 To change theEdit Dialing option from On Enabled to Off Disabled or Off to On touch Edit Dialing on the Call Settings menu 24 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com 6 Settings menu Touch Save to save the setting or Cancel to return to the menu without saving Changing the voice dialing setting Procedure 1 Press Home 2 Tap Settings 3 4 On the Call Settings menu touch Voice Dialing to change it from On to Off or Off Tap Options amp Settings to On Touch Save to save the setting or Cancel to return to the menu without saving Changing the voice dialing language About this task You can change the voice dialing language through the Settings menu to the language of your choice Procedure 1 Tap Settings O oa A WwW N Press Home Tap Options amp Settings On the Call Settings menu touch Voice Dialing Languag
20. of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software unless expressly authorized by Avaya Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Third Party Components mean certain software programs or portions thereof included in the Software that may contain software including open source software distributed under third party agreements Third Party Components which contain terms regarding the rights to use certain portions of the Software Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply is available in the Documentation or on Avaya s website at http support avaya com Copyright You agree to the Third Party Terms for any such Third Party Components Preventing Toll Fraud Toll Fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of Toll Fraud as
21. the screen to scroll up or down the list Scrolling and navigation Touch and hold the appropriate scroll icons on the touch screen to scroll through a page ata time in the direction you choose or to activate the scrolling auto repeat feature To switch between call appearances and features touch Features or Calls on the touch screen Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 11 Introduction to the 9670G Deskphone When you touch the details button a blue right facing arrow you can view more information about the item For example if you touch the arrow to the right of a contact name the deskphone displays a screen with all the numbers that you have stored for that person You can touch a line or softkey or touch the onscreen softkey labels Softkey labels change according to the context For example you can touch a contact to place a call to that person and touch a line on the Phone screen to answer an incoming call to go off hook to place a call or to resume a call on hold You can also gain access to the Phone screen or the Home screen anytime by pressing the appropriate buttons on the deskphone About icons The icons in the following table indicate the state of a call navigation choices Call History types Contact phone types feature status or the status of an attached or paired device Depending on their purpose some icons appear on the top line for example to notify y
22. to a USB flash drive for protecting data or using in an external software program If the USB flash drive already contains a contact file you must first confirm that you want to replace that file 58 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com Temporarily using a USB contacts list Procedure 1 Plug the USB flash drive into the jack near the top left edge of your phone 2 Either scroll to Write file with phone contacts using the scroll control and then touch Select or touch the Write file with phone contacts line directly 3 Touch OK 4 If your USB device currently has a contacts file on it touch Save to confirm that you want to overwrite that file with the contact list of the deskphone Temporarily using a USB contacts list About this task If the USB flash drive is attached to the phone you can use the contacts file on the drive instead of the contact list of your phone For example copy your contacts list to your USB flash drive and take the device with you while traveling If you have access to a guest phone with the latest telephone software at another site you can attach the USB flash drive and use your contacts list Procedure 1 Plug the USB flash drive with the contacts file you want to use into the jack near the top left edge of your phone 2 Using the scroll control scroll to Use contacts file while present then touch Select or touch Use contac
23. to select it Follow the instructions on the screen and touch Start to begin the pairing process Proceed to Step 6 5 If you have already paired a headset you can reactivate the headset or pair another supported Bluetooth headset The device the phone recognizes is listed first with a check mark on the list of available devices Touch the appropriate headset from the list and then touch Activate Alternately you can touch Add to add another device to the list and pair the device with the phone as described in the previous step 6 Every headset has a stored Passkey If your Passkey is not processed you might be asked to enter a Passkey using the dialpad Avaya products use 0000 as the Passkey To obtain the Passkey of non Avaya headsets consult the documentation of the manufacturer Passkey can be up to 16 digits but most devices use four digits After entering the Passkey touch Enter 7 When you hear the confirmation tone press Finish When you have completed pairing the devices the top line of the phone displays a Bluetooth logo icon to indicate that the wireless headset is active Operating a Bluetooth headset About this task The information provided here is generic and might not apply to all wireless headsets particularly those that are not Avaya branded If you need specific information refer to the relevant documents provided with your headset Note Charge the battery of your Bluetooth headset according to the
24. to view the entries on the list Viewing Call Log details Procedure 1 Press Call Log 2 If you want to see a different list touch the icon at the upper right representing the list you want to view 3 If you don t see the call whose details you want to review use the scroll bar to find it Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 61 Call Log 4 5 Touch the right arrow on the call for which you want to see detail information Touch Back to return to the list view or touch Delete to remove this call from the log or touch Contact to add this person and phone number to your Contacts list Adding an entry from the call log to your contacts list Procedure 1 Press Call Log 2 Touch the Details button of the number you want to add to your Contacts list 3 Touch Contact 4 5 Touch Done then Save Edit the name and telephone number if necessary Removing an entry from the Call Log Procedure 1 Press Call Log 2 Press Delete or OK to confirm or press Cancel if you do not want to delete it 3 If you don t see the entry you want to delete use the scroll bar to find it 4 Touch the Details button for the entry you want to delete to see detail information about the call 5 Touch Delete 6 Touch Delete again to confirm or touch Cancel if you do not want to delete this entry 62 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January
25. you to use the USB device to log in to the administered Extension and Password automatically from any deskphone in your system Contact your administrator for details If you log in with the USB Login option the only way to log out is by removing the USB device from the phone connection Note When you use the USB Login the only Contacts you can see are the Contacts on the USB device See Using USB Flash Drives with your phone on page 57 for more information Note Depending on how your deskphone is configured your deskphone might display a Log Off softkey in an idle state You can use the Log Off softkey to log out of the deskphone Logging in to your deskphone extension About this task Log in from the initial screen when it prompts you for your extension Procedure 1 Enter your extension 2 Touch Enter 3 Enter your password Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 67 About Logging In and Logging Out 4 Touch Enter Logging out of your deskphone extension Procedure 1 Press Home 2 Touch Settings 3 Scroll down and select Log Out 4 Touch Log Out to confirm Logging in as a guest user About this task Log in to another touch based phone as a guest to retain the features and functionality of your own phone For example if you are temporarily using a visitor s office telephone but want to have your Contacts list available The phone must be on hook to sele
26. 22399 3 ron OMe Softkeys ORTU uick Touc Se ee Contacts Home Screen Call Log Go to Phone Screen ZY A CG 2 Z2 A gt The following table provides button feature descriptions for the 9670G deskphone Name Description USB Port Insert a USB device also called a memory stick thumb drive or flash drive to transfer contacts between your phone and an external data source see Importing and Exporting Contacts using USB Devices on page 57 for more information You can also recharge some battery powered devices by using a USB cable to connect the device to your deskphone s USB port Top Line The Top Line shows status information such as the time and date error indications and missed calls Prompt Line View the prompt line to see helpful information such as the expected action to take on a screen Call Appearances The number of lines available on touchscreen deskphones depend on how the Quick Touch panel is administered see Setting the Quick Touch panel on page 31 Touch the line to initiate or answer a call Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com Scrolling and navigation Name Description Lines On touchscreen deskphones call related icons on the lines show which lines are in use or available for calls Touch the line to select it Lines also indicate if a feature is enabled or
27. 70G IP Deskphone User Guide clearing entries llllllliiii 63 removing an en ry u keze 62 viewing details kk ek 61 Call SQMINGS 440 4x42 5ax ax bkre k n neda aa narak ka nk nn 25 changing dialing setting 25 changing voice dialing language 25 Call TIMES veciscccccaissavettecssancddvacatevarcvevssavedaradeveadavaiaiaves 26 displaying iis N r Dr mnn 26 Call Related Features MA hA lK k lllliid Eke 45 lt ero Jl j QER A DR a e Dr r DD 45 Calling a person EEiEEEEEE Ek kk 42 from the call log uu ke 42 calling a person from the contacts list 42 Calling using VOICE dialing E EEEE U 40 Cleaning the screen l l kk 18 Clearing a number l liiili kek 40 COC SW D DD A rd Z applica sie saci eee eed cee ea dk eki dak ei 71 conference calls c cece ceeescecceceaeeeseeeeecesaseeeeeceanensees 47 seling UP yy DD r r r r o 2onnxvxvonoz 47 Conference callS k ll keke 47 rel elo TU jI S R N DAN Ke A A DWA 47 CO TIL BOS say s cele kenan deden nea akena kya kanan 28 40 42 53 55 62 adding from the Call Log 62 calling a person 0 eee eeeeeeeeeeeeeneeeeeeenaeeeeeeeaees 42 Del LD a I N cee Kedeke kk 55 COMING PE rrr Mn 53 name display during calls
28. AVAYA Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide 3 2 16 602638 5 0 January 2013 2013 Avaya Inc All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Note Using a cell mobile or GSM phone or a two way radio in close proximity to an Avaya IP telephone might cause interference Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information operating instructions and performance specifications that Avaya generally makes available to users of its products Documentation does not include marketing materials Avaya shall not be responsible for any modifications additions or deletions to the original published version of documentation unless such modifications additions or deletions were performed by Avaya End User agrees to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer
29. Home Screen Network Information Guest Login VPN Settings Log Out LightOff Touch Screen Cleaning About Avaya one X The Options amp Settings menu provides access to e Call Settings including options for automatically displaying the Phone screen when you get an incoming call or when you place a call turning call timers on or off controlling how Redial works and turning Visual Alerting on or off Application Settings including options for personalizing button labels for turning call logging on or off and for including bridged calls in your call log Screen amp Sound Options including options for adjusting the brightness of your phone display or an attached button module changing the contrast on an attached button module changing the ring pattern selecting a different display language showing the quick touch panel and setting button clicks and tones Advanced Options including options for backing up and restoring your settings options and button labels You can also set the Handset equalization HAC values and Automatic Gain Control AGC for your headset handset or speaker audio You can also enable or disable Bluetooth support Bluetooth Setup helps you pair a Bluetooth enabled wireless headset with your phone so you are not tied to your desk during calls Network Information shows summaries of network related parameters for your phone used for troubleshooting Guest Login feature helps you l
30. LOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER 2 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Avaya grants you a license within the scope of the license types described below with the exception of Heritage Nortel Software for which the scope of the license is detailed below Where the order documentation does not expressly identify a license type the applicable license will be a Designated System License The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or
31. S file systems and multiple LUNs Adding contacts from an external file to your contacts list About this task Use a USB flash drive to add contacts from an external file to your contacts list The contacts list can contain only 250 entries Contact files merged or written to the phone s contacts list must be in a specific format One way to ensure that the file is in the proper format is to export your the Contacts list of your deskphone to your USB device which automatically creates a properly formatted file Avaya also provides a spreadsheet tool that uses macros to convert your Outlook contacts into the Contacts format the phone uses For information on this tool search for Avaya one X USB Companion on the Avaya support site at http www avaya com support Procedure 1 Plug the USB device into the jack near the top left edge of your phone 2 Touch Select to select Merge file and phone contacts The Merge option is shown only when both the USB file and the phone have contacts Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 57 Using USB Flash Drives with your phone 3 The contacts are merged automatically When complete review the statistics displayed which show the number of entries duplicates and any errors 4 Touch Save to write the merged Contacts list back to the USB device and return to the list of contacts USB actions or touch Exit to return to the list of contacts USB actions wit
32. a aka yaka den k 36 37 ANS WETING s xisl k ye nian Hek n A be ka kek bn era ae an a ua dual l nay dan 37 directing to multiple telephones 36 K Keyboard siya 4aca yek are d na daa i a y ea dab Nan d dee Iz USINO ereet aanas aa ae a a EEEa d17 L LANGUAGE 1 yukle ee ekere han keke We kerkenk 25 Changing voice dialing 25 legal NOCES ENA NN Ae E EN DE a a a a N a a 2 Logging in AS A QUEST 00 kk kk 68 Logging in to your deskphone lE u 67 Logging in to your deskphone extension 67 Logging out of your deskphone extension 67 Login AS a QUEST USIF h G KK C Eillll EEE kk kk k 67 M Memory sticks l l kk kk kk k k kk kek kk kk 57 Message S aye aia y yan y ke n kan h sk dalen iaaa 65 FOCOIVING k sa kayan kaya cik da yeka ka danka kl n dan kan ke nh anak 65 ni el SP g _1g n 45 N Navigation ArrOWS l Eilldik kk kk kk kk kk kk k 11 PAGE CON D s sl yarane rene aye eda kanan a li e ja i SS E a E AE 11 UD GOWN E Ya D D N Da ya ii Navigation ArrOWS kllli kk kk kk kk 45 page COMMON vv akk e 45 io a e E eee rt reer rere 45 UD COW s 5i xan sun en ye Kel n kik n n azeb 45 O ONn hOOK dialing iill kk akal l kkakkekl kxr kk kh ka kak 24 On screen keyboard ki lliiii keke urd January 2013 De S N N r rr
33. a kuneke yk Au dk kek Hewan c ke ney k rar Worldi GIO CK ccc DD rrr 71 audio Dal ANN DE N N ya 27 ON NOOK cassis sacs devsdnadecavaduacsvvenocsead ants ieddesavactaencasseis 27 Avaya Web Applications 2 0 00 cccceeeeeeeeeesieeeeeenee Fal DOU D N MER O e r r a E EE ral B BIUCtOON N DD Kn 77 AD OUT G DD ng 77 pairing headset with phone pws Bluetooth headset i kek 78 Operating yy br mv 78 bridged call appearance l llliiiEEze 49 eaa E AA gx 49 Bridged call appearance iiiieeE 49 el01010 i AEAEE EAEE E E E E 49 Bridged Calls a sas xula dalal a z el l l K k a aaS 49 Dan WENING Dy A 22 49 Brightness adjusting EELLLE kek 28 BOWSER RN Mere eee 33 ICONS and softkeys 0 00 2 eee Ek kk k ag Browser WML MJ kk k k kk Ke 32 button click SOUNAS E Ek a 29 CONOUG Lc s ulan ka kenek k aran deka kabak 29 Button E Tor J S R ya e a a ceiten ener 31 personalizing secasses al Button labels restoring to default labels 31 Cc Calculator ce 74 Call history 100 ii cc sccteinae tee detest ine ete 61 AD OUT ose N N rr nr ng N 61 ll n a rrr 61 VIG WING Zan csak ral akka ka deda ken ayana ka kan cada ib a Wesa eka alika na da 61 DU e E yy rrr TT 42 63 Calling a person EEEE kk ke 42 tning ol erna DDTN 63 E a E E E E ER 61 63 Avaya one X Deskphone H 323 for 96
34. administrator for more information about this feature Setting up a conference call Procedure 1 Select any idle call appearance and dial the first conference participant 2 From the Phone screen touch Conference 3 Dial the telephone number or call the person from the Contacts list or call the person from the Call Log 4 When the person answers touch Join to add the person to the existing call 5 To add another party to the conference call touch Add 6 Repeat Steps 3 and 4 to add another person to the conference call Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 47 Standard Call Related Features 7 To see a list of the conference participants touch the Details icon on the Conference Call line and then either Touch a participant name and touch Silence to mute the person Touch a participant name and touch Drop to drop this person from the conference call Touch Refresh to refresh the conference details Touch Back to exit the conference details screen and return to the Phone screen 48 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com Chapter 7 Using bridged call appearances In addition to your own call appearances your phone may show one or more bridged call appearances on the display screen A bridged call appearance is of another user and allows you to see if that call appearance is in use answer calls on th
35. al other users in your system by name Procedure 1 From the Phone screen scroll right to access the Features menu select Directory and press Select or OK 2 From the Phone screen touch Features and select Directory Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 35 About Features 3 Use the dialpad keys to start spelling the last name of the person you want to call Press each dialpad key once for each corresponding letter For example for Hill press 4 4 5 5 4 Select Next to view the names alphabetically in the directory if necessary 5 Touch Make Call when you see the name you want to dial Configuring simultaneous ringing for multiple phones using EC500 About this task Using the EC500 feature you can program your deskphone in such a way that the deskphone and your cell phone rings simultaneously when there is an incoming call With this feature you can answer office calls while you are away from your desk The system administrator has to add your cell phone number and program the desk phone Procedure 1 From the Phone screen scroll right to access the Features menu 2 Touch EC 500 Note When you enable the EC500 feature the top line displays a cell phone icon For an illustration see About icons on page 12 36 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com Chapter 4 Answering a call About this task
36. ame by scrolling to it or by using the search box Use the dialpad keys to enter the first few letters of the name and the screen will scroll to the first match in your list When you find the entry you want touch that line to dial the primary number of that contact If you have entered additional numbers for that contact you can touch the Details button to see them and then touch the number you want to dial Procedure 1 Press the Contacts button 2 Locate the contact you want to call by typing the name of the person as listed For example if you added John Smith to your contacts List as Smith John start typing his last name rather than his first name Each time you press the dialpad the list display shifts to match your input Alternately you can scroll up or down to locate the contact 3 To call the contact s primary number touch the line on which the contact name appears 4 To call a non primary number touch the Details button to move to the detail information fields for the contact then touch the desired number Calling a person from the call log Procedure 1 Press the Call Log button 42 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com Calling a person from the call log 2 Touch the appropriate icon at the top right of the screen to view All Calls Missed Calls Answered Calls or Outgoing Calls For icon descriptions see About icons on pag
37. and indicate whether you want temperatures and wind speeds displayed as English or Metric units Once you set up the location and measurement the Weather application will display the associated current temperature wind speed and humidity Icons indicate current weather conditions and sunset sundown times see About icons on page 12 for descriptions The weather application shows updated forecasts for the current day and the next day The weather information is updated according to the update schedule of the internet service provider The phone displays the updated information whenever you touch the Refresh softkey or change the location Note If you press the Home button and don t see a Weather option your administrator has not made this application available to you Note These applications are provided through a partnership with a 3rd party information provider The continuing provision or availability of these applications is not guaranteed If connectivity to the internet or the Weather com service is interrupted or if the particular location does not return data the phone displays a Warning icon Note Depending on the location the High Temperature for Today s forecast may be removed after 2 00 p m in that location Procedure 1 Press Home 2 Touch Weather 3 Take one of the following actions Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 73 Avaya Home Screen Applications
38. anel About this task When you use the Quick Touch panel the Phone screen provides access to your features or speed dial buttons at a glance You can set the Quick Touch Panel to display one or two lines or not display any lines Displaying the Quick Touch panel can limit your call appearances display to three lines at a time When a feature is on and active the associated button is highlighted in green Procedure 1 Press Home 2 Tap Settings 3 Touch Screen and Sound Options 4 On the Screen and Sounds menu touch Show Quick Touch Panel or from Yes to Noor No to Yes 5 Touch Save to save the setting or Cancel to return to the menu without saving Personalizing button labels About this task You can change the labels that are displayed for your extensions features and speed dial buttons For example you can change the label for your extension to My Line If you have a button module attached to your deskphone you can change any of those labels as well for example you can change a Help Desk extension to read Help Desk Procedure 1 Press Home 2 Tap Settings 3 Touch Options amp Settings 4 Touch Application Settings 5 On the Application Settings menu touch Personalize Labels Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 31 The Home Screen Touch either Extensions or Feature labels depending on which type of label you want to personalize
39. anging the Primary Contact Number on page 54 for more information Touch the Name or number you want to edit Touch a blank line to add a number Touch Cancel to return to the Contacts list Use the on screen keyboard to make changes to the contact information See Using the On screen Keyboard on page 17 for more information 7 Touch Done 8 To change other contact information repeat Steps 5 through 7 9 When you finish changing contact information touch Save Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 53 Using the contacts feature Setting up Favorite contacts About this task You can assign up to sixteen favorite numbers from your Contacts list as one touch speed dial buttons on the Home screen A contact must be set up before you can assign any associated phone numbers as favorites Procedure 1 Search for the contact you want to set up as a favorite ona OUO N Press Contacts Touch the Details button for the contact to display detail information Touch Favorite Touch the number you want to set as a favorite Enter a caption or label for this favorite The Homescreen displays the caption or label every time this favorite is chosen See Using the On screen Keyboard on page 17 if you need help entering the caption or label text If you entered the caption or label using the on screen keyboard touch Done Otherwise proceed to Step 8
40. ap Call Settings On the Call Settings menu touch Phone Screen on Calling to change it from Yes to No or No to Yes Touch Save to save the setting or Cancel to return to the menu without saving Setting Go To Phone Screen on Ringing About this task To automatically display the Phone screen when you get an incoming call set Go To Phone Screen on Ringing to Yes Procedure 1 Press Home 2 Tap Settings 3 Tap Options amp Settings 4 5 Tap Call Settings On the Call Settings menu touch the Go to Phone Screen on Ringing setting to change it from Yes to No or No to Yes Touch Save to save the setting or Cancel to return to the menu without saving Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 23 The Home Screen Setting Go To Phone Screen on Answer About this task To automatically display the Phone screen when you answer a call set the Go To Phone Screen on Answer option to Yes Procedure 1 Press Home 2 Tap Settings 3 Tap Options amp Settings 4 Tap Call Settings 5 On the Call Settings menu touch the Go to Phone Screen on Answer setting to change it from Yes to No or No to Yes 6 Touch Save to save the setting or Cancel to return to the menu without saving Setting dialing options About this task Your phone has two dialing options You can dial as you normally would for example pick up the handset get a dial tone and dial
41. at appearance or join a call in progress on that call appearance from your deskphone You can also make outgoing calls on a bridged call appearance when it is not in use Answering a call on a bridged line About this task Answering a call on a bridged line is the same as a call on a primary line Procedure 1 Select the bridged call that you want to answer Touch the bridged call that you want to answer The ringing line is selected automatically If you are on another call when a call comes in to a bridged line you have to select the ringing line 2 Touch Answer Joining a call on a bridged line About this task You can join an existing call on a bridged line Procedure 1 Select the bridged call in progress that you want to join Touch the call appearance of the bridged call in progress that you want to join 2 Touch the Bridge softkey Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 49 Using bridged call appearances Making an outgoing call on a bridged line About this task When you make a call on a bridged line you are using another telephone user s line The caller ID associated with the call you are making may show the call as coming from you or coming from the person whose line you are using lf you have any questions about how the name or extension displays to the person you are calling contact your system administrator Procedure 1 Touch the bridged line you want to use
42. atement This device complies with the FCC s and Industry Canada s RF radiation exposure limits set forth for the general population uncontrolled environment and must not be co located or operated in conjunction with any other antenna or transmitter Warning The handset receiver contains magnetic devices that can attract small metallic objects Care should be taken to avoid personal injury Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 3 4 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com Contents Chapter 1 Introduction to the 9670G DeSkphone cccccsssseeeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeeees 9 CV GIY Y n ekes re etc ei niw dake Weheb die A W c ke be Nek e W dek n d n e ee bda be k H dep nin debe kel n n v ke v e bp Di oe AE G N 9 ea a SE anid u e La e cj lle li SE NAN KNN E NN ND N N DD DD DD 11 Lal CON MDMrrr e lrlhr_r rrer r eae er eux 12 TOPNO SOR ake xl nen ka sess vena kak R S Aa Ek AN a ae ease aaa 17 Uelno tne Ore Selec ROV ORQ y L y xiya ein yari a kal S kan kn kaka a tren MED AA henner kelk dek k da 17 Deamna Me ya D Pe Z m _gggW 18 Chapter 2 Phe Home SOTO Msi si n l nak kih k d an nen n k n ki vd b d dak k r n kija d ned dG RS LR l 21 Gening N NN a aa aA O EREA 21 Semo G To Phon
43. creen looks pair your phone with a Bluetooth headset log into a phone as a guest clean your screen log out your phone and more World Clock Shows the time and weather in different parts of the world Weather Shows the current weather conditions in an area you choose and provides a weather forecast e Calculator Provides a simple four function calculator My Pictures Using this feature you can use pictures from a USB device as your telephone screensaver Web application You can set up shortcuts to view 9 web applications or information pages using this feature You can also use Contacts to enable speed dial icons for up to 8 Favorite numbers on your Home screen Your administrator might make available other Web based applications such as a corporate directory or support page To invoke an application you see on the Home screen touch the icon If the number of lines in the list is greater than the number of lines in the Application area of the Home screen You can scroll to view the next line Touch the arrow icon on the right side of the Home screen to view the next page Note The Settings options that appear depend on how your extension was administered Some options described in this guide may not be available to you Settings menu This section describes the following menu items e Options amp Settings Bluetooth Setup Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 21 The
44. ct this feature Note The guest user login option is available only if your administrator has configured the GUESTLOGINSTAT parameter in the settings file Procedure _ Press Home Touch Settings Select Guest Login Enter your extension number Touch Enter Touch Password Enter your password Touch Enter Oo ON Oo FF W N Touch the left or right arrow to select the duration from 1 to 12 hours for using this phone You can log out as a guest at any time despite the duration you select 68 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com Logging out of a locked deskphone extension 10 Touch Enter Logging out of a locked deskphone extension About this task Sometimes a user forgets to logout of a deskphone in a common workplace such as a conference room lf you use such a locked deskphone and try to login the deskphone displays a message Press Log Out if you wish to Login as a new user The telephone displays the Log Out softkey Procedure 1 Press the Log Out softkey The deskphone logs out the current user and the telephone displays the login screen 2 Enter your authentication credentials and login to the system Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 69 About Logging In and Logging Out 70 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments inf
45. de January 2013 27 The Home Screen Setting contact names to display during calls About this task You can set your phone to use names from your Contacts list when the calling or called party number matches a number on your Contacts list Procedure 1 Press Home 2 Tap Settings 3 Tap Options amp Settings 4 5 On the Call Settings menu touch Pair Contacts to Calls to change it from Yes to Tap Call Settings No or No to Yes Touch Save to save the setting or Cancel to return to the menu without saving Adjusting the display brightness or contrast About this task These settings adjust the brightness of either the deskphone or an attached Button Module or the contrast of an attached button module You cannot adjust a deskphone s color display contrast Note Procedure 1 Press Home 2 Tap Settings 3 Tap Options amp Settings 4 Touch Screen amp Sound Options 5 On the Screen amp Sounds menu touch Brightness or Contrast 6 Touch either Phone or Module depending on the brightness or contrast of the item that you want to adjust If more than one button module is attached additional Module lines appear 28 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com 7 8 Settings menu Note You can adjust the contrast of an attached button module and not the color display screen Touch either end of the bar indicator t
46. e Touch the line with the language you want voice dialing to recognize Touch Yes to confirm the selected language Setting redial options About this task To display a list of the last numbers you dialed or to dial the last number you dialed you can use the Redial option Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 25 The Home Screen Procedure gt A O N Press Home Tap Settings Tap Options amp Settings On the Call Settings menu touch Redial to change it from List to One Number or One Number to List The list displays the last six numbers from or to which calls were made when you touch Redial Touching Redial dials the last number called Touch Save to save the setting or Cancel to return to the menu without saving Displaying call timers About this task You can set your call settings to display the duration of calls You can turn the call timer display on or off Procedure 1 Press Home 2 Tap Settings 3 Tap Options amp Settings 4 5 On the Call Settings menu touch Display Call Timers to change the setting from Tap Call Settings Yes to No or No to Yes Touch Save to save the setting or Cancel to return to the menu without saving Configuring visual alerts About this task When the Visual Alerting option is turned on incoming calls cause the LED in the top right corner of the phone to flash You can turn Visual Al
47. e 12 Depending on administration returning a Missed Call may result in that call history entry being deleted when the calls goes through 3 If you don t see the name of the person you want scroll down until the name displays 4 When you see the name of the person you want to call touch the number to dial the corresponding number Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 43 Making a call 44 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com Chapter 6 Standard Call Related Features Your deskphone offers standard call related features like muting a call transferring a call forwarding calls and conferencing Depending on the action you want to perform either press the appropriate button on the phone or touch the appropriate softkey while on a call Muting a call About this task While on a call you can mute the microphone of your phone so that the other party cannot hear you You can configure your deskphone to alert you if your dekphone is on mute The alert can be an audible beep and a visible indication on the top line of your deskphone Procedure 1 Press the Mute button during a call so that the other person on the call cannot hear you 2 Touch Mute again to unmute the call Note If a call is on mute and you switch between the handset headset or speakerphone the mute is turned off Putting a call on ho
48. e If this is not the first time you are accessing the Weather application proceed to Step 4 e If this is the first time you are accessing the Weather application use the on screen keyboard to enter a location or postal code of up to 60 characters in length Touch Next to display a second screen to select a unit of measure A unit selection default of Metric displays touch it to change toggle the setting to English Touch Save For information about using the keyboard see Using the On screen Keyboard on page 17 Note If there is more than one possible match for your location a screen displays a list of up to ten potential locations Touch a location on the list to select it as your location or touch Back to return to the location entry screen without making a selection If you don t see the location you want touch Back and enter more information such as a comma followed by a country name 4 When the phone displays the Weather information for the location you entered Touch Location to change the city or postal code use the on screen keyboard to enter the information and save it using the check mark or Touch Refresh to view updated weather information or Touch Back to return to the Home screen Using the Calculator About this task The Calculator application works like most PC calculators Using the special calculator keyboard you can enter up to nine digits a decimal point and a minus sign If you enter more t
49. e Screen on Calasraid aaa aiaa EEEN 23 Seino Go To Phone Sciesn on Ringihig seniri a aieia 23 Deine Go To Phone Screen GM ANSWER aria kenya kana ya kulla aetna ka Ea 24 aja delel OPONE en a t 24 Chenga the voice dialing SOL oiui A a AAR 25 Ghanging the voice dialing languag esiseina iii aier 25 Soe CUED edal Op RE u Ly naye EE S EAR E WERAN a kr 1 alee 25 Bieri l saw n Bila e e E A sah acted Rin la eet N r r rr 26 Ja ley Neb URN Da Nrt rrrrXrXWXwrwrdDDdDr ow m 26 Sell o RE ADO O aa scala ss A ka dan drnda dahfa dala ba da Ma dala di de aa eya y Kabe kra xe kak T 27 Setting contact names to display duning GAS y 3s su ss uan din yik onl dii nize kann Gras eae 28 Adus ng ihe display brightness OF CONTIGS Tata s y y ll sul kyaas kanal eikn inia iaiia x ed kak 28 Turana Bueno sounds i SINE Olles iniit unen d n anlne neki anin kad kak bek binek b ke AENA 29 Setting the Home screen to display when the phone is idle E e 29 ja laet asar 22 aN a Oloirien e e mp g2ax2ni 30 CNOSSEN BS LL su yy sens pe ar kena kane Wk Akr kak qe NA rete WA Tyee Ter errr trey Terre 30 SHINE Me SAC TAGE Dal y s lee kanal danek b ie d nnen irk A w le ka kibr i bi Wan n pin i p y n eE 31 PolSol dli TO DARON INNES siyay yeye xan kayan zak c ke daa xak Kn kes nexo ka wra a d kudera xw rayek en 31 Selecting handset audio S0HaliZal O lt i
50. e World Clock application your administrator has not made this application available to you Note If connectivity to the internet or the Weather com service is interrupted or if the particular location does not return data the phone displays a Warning icon Procedure 1 Press Home 2 Touch World Clock 3 Take one of the following actions Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 71 Avaya Home Screen Applications If you have already used the World Clock application proceed to Step 4 If you are using the World Clock application for the first time the phone displays the Location Entry screen on which you can enter either a United States Postal Zip Code a City a City and State or a City and Country Zip Codes Your can enter up to 60 characters in length For information about using the keyboard see Using the On screen Keyboard on page 17 Save the location using the check mark on the on screen keyboard Note If the location you entered has more than one possible match the screen displays a list of up to 10 possible locations Touch a location on the list to select it as your location or touch Back to return to the Location Entry screen without making a selection If you don t see the location you want touch Back and enter more information such as a comma followed by a country name 4 When the phone displays the Locations screen you can Touch Add to add another l
51. e softkey displays 2 When voice dialing is active a green bar displays on the top of the Voice softkey If you don t say a name after a while voice dialing times out and the green bar 40 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com Making a call using edit dialing disappears lf no tone is generated or if no green bar appears next to the Voice softkey touch Voice again to restart voice dialing Note To make voice initiated dialing available each time you access your contacts see Changing the voice dialing setting To change the language you want to use for voice dialing commands see Changing the voice dialing language 3 Within a few seconds or as soon as you hear the tone say the name of the person you want to call You can say the name in first name last name order even if the name is displayed as last name first name order and separated by a comma in your Contacts list 3O D You can add a qualifier for example at home at office mobile phone cell phone or say one of the contact number types Home Work Mobile with the name For example to reach Sam Jones at his primary number you can simply say Sam Jones To reach Sam Jones at home you might say Call Sam Jones at home Note If you don t add a qualifier and multiple numbers exist for that contact the telephone always dials the first number listed
52. erting on or off Procedure 1 2 Press Home Tap Settings 26 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com Settings menu 3 Tap Options amp Settings 4 On the Call Settings menu touch Visual Alerting to change it from Off to On or On to Off 5 Touch Save to save the setting or Cancel to return to the menu without saving Setting the audio path You can set your phone to go off hook on the Speaker or the Headset when you make an on hook call This setting also determines whether the Voice Dialing feature gets its input from the Speaker or the Headset Procedure 1 Tap Settings oa fk WwW YP Press Home Tap Options amp Settings Tap Call Settings On the Call Settings menu touch Audio Path Touch the setting to toggle between the available choices If the current setting is Headset touching that line changes the audio path to Speaker For example if the current setting is Speaker touching that line changes that setting to Headset Touching the setting again changes it to Speaker Note If the audio path is set to Headset and your headset uses switchhook control typically true for wireless headsets the Voice Dialing feature cannot receive input from the headset Touch Save to save the setting or Cancel to return to the menu without saving Avaya one X Deskphone H 323 for 9670G IP Deskphone User Gui
53. g USB Flash Drives with your phone You can use Universal Serial Bus USB flash drive if your deskphone has a USB interface and you have the permission of the administrator When you log into your phone from a remote location you can use the USB flash drive to add contacts to your Contacts list from an E mail or other PC software program and use the pictures from the device as screensaver on your phone Avaya offers a PC application Avaya one X Deskphone USB Companion to help set up your USB device phone options Your administrator has certain setup responsibilities and can then help you determine the options that are available to you and how to use the tool to set them up Additionally your administrator may provide you with a USB device with a pre programmed Extension and Password in it or may provide you with a PC based tool for putting this information on a USB device You can then use the USB device to log in to the administered Extension and Password automatically from any telephone in your system If you insert the flash drive into the USB jack the phone displays either a list of USB actions or options a message that your phone does not support the device or a message that the phone does not have adequate power to support the device Power supply to the USB interface depends on the administration settings and on how the phone is powered The phone supports USB drives with FAT or FAT32 file systems and does not support USB drives with NTF
54. ging the language ccececeeeeeeeeeeeeeeeeeeeeeee 25 Voice mail lOQQiNg I 45xa44kd x l yan ken kotekak k 65 WwW WEAN CI E DY eea a a Za rAlelelllelil0 N DP DD DD DD eels 73 We dlll l 42c sy u sur xasa dadan ya bi n a ake Sar yen hen K aE 73 adding a location e 73 MPdan orarie EEA 73 WOrld GIOCK 3 y i m yan dnin bab dinay dand neida Th Z adding locations llliii kk ennnen 71 selecting a location l iii ke 72 viewing location details 72 January 2013 83
55. han nine digits the phone displays an overflow message and triggers a beep Math equations consider two values x and y The calculator considers the first value you enter as x and the next value as y unless the next value is an equal sign The calculator considers any value that you enter after an equal sign as a new x value After you perform the required operations the calculator displays the results Note If you press the Home button and don t see the Calculator application your administrator has not made this application available to you Procedure 1 Press Home 74 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com Using the Calculator 2 Touch Calculator 3 Use the calculator keyboard on the screen to enter your equation 4 Press Home to return to the Home screen Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 75 Avaya Home Screen Applications 76 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com Chapter 14 Setting up a Bluetooth headset The 9670G deskphone has a Bluetooth interface that supports connection of an Avaya branded Bluetooth headset or a non Avaya headset that complies with the Bluetooth Headset Profile Bluetooth wireless technology simplifies your work environment and expands the range of your deskphone With a wireless headset you can now move a
56. he last name If you have set up your Contacts using a different scheme type the most likely letter s that would match the contact you want to find 3 When you see the contact you can Touch the phone number of the contact to dial or Touch the Details button next to the contact s phone number to select a different phone number or see detail information about this contact Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 51 Using the contacts feature Viewing contact details Procedure 1 Press Contacts 2 Find the contact you want to view either by typing the first few letters or scrolling or use the searchbox 3 If you have entered more than one number for a contact touch the Details button on the Contact line to see all the phone numbers for this person Using Details is the only way to view or dial a second or third number for a contact 4 Perform one of the following actions Touch a number to dial the number e Touch Edit to change the detail information on this person e Touch Delete to remove this person from your Contacts list e Touch Favorite to select and add the number of the contact number to your favorites list Touch Back to return to the Contacts list Adding a new contact About this task Procedure 1 Press Contacts 2 Touch New 3 Enter the name using the on screen keyboard or the dial pad See Using the On screen Keyboard on page 17 for more informatio
57. hout writing the merged file to the USB device Note If you attempt to merge more than the maximum 250 entries the phone displays a List Full screen You can then either save the first 250 entries or cancel the merging process without transferring the contents to the deskphone Overwriting contacts list with an external file About this task Use a USB flash drive to replace your entire contacts list with the contacts from an external file Contacts that you are copying from an external file must have a name and at least one number but not more than three numbers with associated types If associated types are not provided the type will be considered as general type Your system administrator can provide detailed format information about external data source files Procedure 1 Plug the USB flash drive into the jack near the top left edge of your phone 2 Either scroll to Replace phone contacts with file then touch Select or touch the Replace phone contacts with file line directly 3 Review the statistics displayed which show the number of valid and invalid entries and if applicable the number of entries that exceed the 250 contact phone limit 4 Touch Save to overwrite and replace your contacts list with the file on your USB device or Cancel to cancel the replacement and retain your current contact list Copying your contacts list to a USB flash drive About this task You can copy your entire contact list from your phone
58. i Hi ic iii sayi r r yek kin r V N n n Hej ande bek kin d ek Anak ib H n d k z nd 32 a tDrrrrrrrXrXre vile eee wawa rr een iad eee 32 About Web browser tons and lal lS cul susc aaay ad dweinacedsiinthavndhintin aana a adaa iaa 33 Chapler 3 About F d lU M Ss lt s ais kasa yia ae ay dada l dan keka aa bal k y a y dala uk Ea wekl dax a a d alek kak da 35 Uong we FU meN PR n E DA N A aKa n e a NN 35 Calng a person formi the dir D j ss i sanan kunnnnen kane neke beka naley Sand b bin b ke xaye n Hek b k ba BB d k n wae keka oe k k N 35 Configuring simultaneous ringing for multiple phones using ECD 0 u Eke kk kk kk k 36 Ghapter 4 FASTING a a Me kiika i nisk lika k aza la alyak kk k bin u kad ku eku ke v k me Au y na k l wWE Abi 37 Chapter 5 Making a Call 1 14 444 4444555k abel h ka yn da ua kk haa eaan nisk a e h k Eek ab 39 PARNO aN ea Se Wc C naaa 39 PE Aae sco E EE TE E E E A E E EE 40 kine ae dal e PY A EE se aah dh a MEOE AA Se lca ce A E EA EE E 40 Using vore Al cacan a a atau dhadeacedaadennes 40 nl lanete ba YE zee cil PN ND rr a tteeniincs cerrRe trees 41 CAMMY person fro the contata NS laye si k n nee kurda nnee y k nnae d k akn be kulen bey d k duri da zanen b k le nA dek GE ke kes n 42 CUNY A pers h tomiho cal uy ask clan baska dla yadan da
59. igital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures e Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation FCC Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment FCC Industry Canada Radiation Exposure St
60. instructions of the manufacturer Procedure To use the Bluetooth headset perform the following tasks Press and hold the Power button for at least three seconds to turn the headset on or off The Bluetooth icon on the headset flashes blue when the headset is on If the battery is low the Bluetooth icon flashes red Recharge the battery per the instructions of the manufacturer To answer or end a call press the Call Control button on the headset 78 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com Operating a Bluetooth headset To place a call press the headset s Call Control button After you hear the dial tone start dialing If you are using the phone handset transfer the call to your headset by pressing the Call Control button To transfer a call from your headset back to the handset briefly press the Call Control button again or if the handset is still on hook pick up the handset Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 79 Setting up a Bluetooth headset 80 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com Index A Applications a cccicdeics canshasdacsacgecdesverasdsneasoannamease Z1 73 4 Calculator iaie a a DD DD 74 Weal l 6l s 14x 45 5a ae car yu hneda na pa ha na Kaka dana danke k n kan 73 WED ENOI anak ralaed ab An
61. ld Procedure 1 If you are not active on the line you want to put on hold touch that line 2 Touch Hold Note Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 45 Standard Call Related Features The phone might display a hold timer when you put a call on hold For more information see Configuring call timers on page 26 3 Touch Resume or the call appearance of the held call to retrieve the call Transferring a Call Procedure 1 Keep the call you want to transfer active and touch Transfer from the Phone screen 2 Dial the number to which you want to transfer the call 3 Touch Complete to transfer the call About forwarding calls You can forward your incoming calls to another number or to voice mail If call forwarding is turned on a Forwarding icon appears on the top line of your display screen and the Forward button is illuminated Alternately you might have forwarding features available on a Quick Touch panel if your administrator has enabled this capability The forwarding features available on your phone depend on the options your system administrator has set For more information about the options available on your extension contact your system administrator Send All Calls About this task When Send All Calls SAC feature is on your incoming calls go directly to a predefined coverage number typically your voicemail Incoming calls ring once at your extension and then go direc
62. n 4 Touch the check mark to move to the number entry screen 5 The first number entered is the primary number of a contact The Contacts list always displays the primary number first 6 Touch the check mark to indicate you finished entering the name and primary telephone number 52 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com Editing a contact The telephone displays your entries in a business card format 7 Take one of the following actions To change the name touch the line which contains the name and edit the entry by following Step 3 To change the number touch that line and edit the entry Touch add another number for the contact touch Add Then touch the applicable icon representing the type of number Work Mobile Home Repeat this step if you want to add another number for the new contact To return to the Contacts list without saving the new contact information touch Cancel To change the primary number touch Primary See Changing the Primary Contact Number on page 54 for more information 8 Touch Save Editing a contact Procedure 1 Press Contacts 2 Search for the contact you want to edit 3 Touch the Details button to the right of the contact to display detail information 4 5 To edit a name or number take one of the following actions Touch Edit Touch Primary to change the primary number See Ch
63. n i 2545154011580552 051 d in k dkaNin binaz E 78 6 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 7 8 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Chapter 1 Introduction to the 9670G Deskphone The 9670G deskphones provide many features including a touch based Phone screen to view and manage your calls a menu of options and settings a Contacts list an integrated WML browser a calculator Web applications like Weather and a World Clock and voice mail access The 9670G Deskphone provides this information in color The letter G in 9670G indicates the presence of a built in Gigabit Ethernet adapter that increases data transmission speed All the functions and features described in this user guide might not be available on your deskphone If you find that a function or feature is not available please contact your system administrator Overview Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 9 Introduction to the 9670G Deskphone 10 Call Appearances Title line lt Message Waiting Indicator Top line tx 30183 9 01am 10 2 status icons amp or text msgs Phone Active Call Features gt Move between Phone screen amp Features Menu Uistevellewismms0 62 Prompt line Application Help 22399 2 DEN r ntr
64. n Follow the instructions that appear and press any phone button when you complete cleaning A Warning 18 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com Cleaning the screen Use plain water or a cleaner specifically designed for LCD computer or touch screens Do not use harsh chemicals window cleaner abrasives aerosol sprays ammonia or solvents to clean the touch screen Do not let the cleaning liquid enter the phone through the openings Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 19 Introduction to the 9670G Deskphone 20 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com Chapter 2 The Home Screen The Home screen provides several user friendly features Using the icons on the Home screen you can customize options and settings of your phone view phone and network settings obtain information about the time and weather through Web based applications use a calculator and use Favorite speed dial buttons The way you use the Home screen depends on how the administrator has set up the system You need to press the Home button under display to gain access to the Home screen The Home screen includes the following standard Avaya features Settings Displays a menu that you can use to change your call settings the language to display the information on the screen the way your s
65. naye lekanan da nada dy d da d ay ba ka k na kalak y dw da kan n d k 42 Chapter 6 Standard Call Related Features cccccssssseeeseeeseseeeeeeeeeeeeseeeeeeeeeeeneeeeeneeaeees 45 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 5 Dara A arinena E _ _ CKLDYe 45 Fr MEET X T Ol NOKE ss kn syn an yan E E U yaaa kere Kale A b lere E nak EEE 45 inna calls ERAN PJ N NN rrr E E E 46 ADoDI TOLW SEG NO Cane yyy y n exe dzayi mawo eya yar ran yap aki naa eya Xana a Sade xl ES 46 eG SAIN cc acc ame dea E E E E E E E E 46 an al He DD O 47 Wer al r cae eni ua e ci nl MD NNN NN NNN rb oo xy 47 Chapter 7 Using bridged call appearancess ccccsseeseeeeeeeeeeeeeeeeeeeeeeneeeeeeeeeeeeeeeeeees 49 Answering a call o Sl lil TE a isc tens pana lkiya xiyala dek kakul akla kund keyd xab ka ke dal nin d ek ke da kula r k y dak EAA 49 saet kl NAA Maged UN PN r J m m m e ww j 49 Makmg an vvtgang callon a bidged INE asiansa kilan dad kaka xanek k l n b nan ent nmr ena tet rein nak b da 50 Chapter 8 Using the contacts feature sussesennnnnnrrnnnnnnnnrnnnnnnnnnnnnnnnnnnnnnn nnmnnn ANAK KA AKAR 51 abe lan o NER ope ztX gt gt e e o e e e e E A N E 51 Dua a Sr Beer pe reenter ear rere Mer teres enencrfrrereten free rer tree cer rr ccna er erect era rer reren 52 DO als
66. o adjust the brightness or contrast depending on which attribute you are adjusting Touch Save to save the setting or Cancel to return to the menu without saving Turning button click sounds on and off Procedure 1 Tap Settings oa KR WON Press Home Touch Options amp Settings Touch Screen and Sound Options Touch Button Clicks to change it from On to Off or Off to On Touch Save to save the setting or Cancel to return to the menu without saving Setting the Home screen to display when the phone is idle About this task By default your phone automatically displays the Home screen when there is no input or other activity for a specified time period Set the Return to Home Screen option to No to display the screen saver instead of the Home screen upon timeout The administrator sets the timeout duration of your phone or the default inactivity limit of 10 minutes applies Procedure 1 Press Home 2 Tap Settings 3 Tap Options amp Settings 4 5 On the Screen amp Sound Options menu touch the Return to Home Screen setting Touch Screen amp Sound Options to change it from Yes the default to No or No to Yes Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 29 The Home Screen 6 Touch Save to save the setting or Cancel to return to the menu without saving Turning error tones on or off About this task If the Error Tones option is On your
67. ocation use the keyboard on the screen to enter the information as described in Step 3 and save it using the check mark or Touch a location line to view time related details about the location or to delete that location or e Touch Back to return to the Home screen Viewing World Clock details About this task Note The World Clock application is provided through a partnership with a 3rd party information provider The continuing provision or availability of the application is not guaranteed Procedure 1 Press Home 2 Touch World Clock 3 Touch the line of the location to view details such as the local time day date location name local temperature and an icon indicating the local weather conditions If the temperature of a location is not available the screen displays two dashes If the local weather is not available the screen displays a blank space 72 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com Using the Weather application Note Temperature units for world time are controlled by the Display Units in the Weather application 4 Take one of the following actions Touch Delete to remove this location from your World Clock application Touch Back to return to the Home screen Using the Weather application About this task To activate the Weather application you must type the city or postal code for which you want weather reports
68. odev avaya com Chapter 13 Avaya Home Screen Applications Avaya provides three useful applications with your phone Using the World Clock application you can find out the time temperature day and date in a selected city or country The Weather application provides forecast information via an internet service for a location you specify Using the Calculator application you can perform calculations using the touch screen Note The applications described in this chapter are available on your phone only if your administrator has enabled the applications for you Adding World Clock locations About this task You can set as many as six locations for which you can track the time and related information After you set up one or more locations the World Clock application displays the associated time of day and an icon representing the current weather condition for the location The background color of the World Clock indicates day or night at a location The background color of sky blue indicates the period of sunrise and before sunset The background color of dark blue indicates the period of sunset and before sunrise You can also view information such as the time day date temperature and current weather conditions for a location For more information see Viewing World Clock details on page 72 for more information World Clock weather information is updated every three hours Note If you press the Home button and don t see th
69. og in to another 9670G phone and can use your own phone s features and functionality VPN settings option is available only if you are an authorized VPN user If you require information on how to set up VPN see the VPN Setup Guide for 9600 Series IP Telephones Document Number 16 602968 Log Out functionality is used when you want to sign off the phone to protect your settings or to allow another user to log in to your phone Logging out prevents unauthorized use of your phone Log out does not display unless your phone and any associated button module is in an idle state Light Off helps you to save energy as you can temporarily turn off the display and any attached button module by touching the corresponding Light Off icon when not using the phone The display is restored if you press one of the buttons and receive an incoming call or pick up the handset to make a call 22 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com Settings menu Touch Screen Cleaning disables the display so you can clean the screen of fingerprints or other marks About Avaya one X provides the release number of the software of your deskphone Setting Go To Phone Screen on Calling About this task To automatically display the Phone screen when you make a call set Go to Phone Screen on Calling to Yes Procedure 1 Press Home 2 Tap Settings 3 Tap Options amp Settings 4 5 T
70. on Procedure 1 Touch the Emerg softkey If you do not see an Emerg softkey or if the phone display does not show the Phone screen CA filtered view press the Phone button then touch the Emerg softkey 2 Some call servers will call back to confirm the emergency status The phone automatically answers the incoming call on the Speaker by going off hook Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 39 Making a call 3 To end the emergency call touch the Drop softkey or press the Speaker button Clearing a number Procedure Touch BkSp to erase all dialed digits and enter a new number Redialing a number Procedure 1 From the Phone screen touch Redial The last number is redialed or a list of the most recent numbers that you have dialed appears from which you can select a number to redial For information in redial settings see Setting Redial Options on page 25 Note Your system administrator can disable Redial functionality 2 Touch the number you want to redial Using voice dialing About this task You can say aname to search for and call any contact when voice dialing is set to on You can optionally add a qualifier like at home or mobile with the name to get to a specific number for the contact The first two times you use voice dialing a help screen displays to assist you in using this feature Procedure 1 Press Contacts If Voice dialing is enabled a Voic
71. ore related information is available or additional screens can be accessed e Indicates that the call in progress is muted Indicates that the ringer volume is off To reinstate amp volume press on the Volume button To turn off the ringer press the Volume button until the volume turns off This icon placed by your administrator on one of your softkeys indicates an energy saving measure This icon may also appears on the Settings menu Pressing this softkey turns the display backlight off When the backlight is off any activity on your telephone turns it back on Indicates that your phone is in an Unnamed f Registration state caused by not entering an extension within 60 seconds of being prompted for one or not entering a password In this situation your phone may register with its call server but will show only one call appearance no features and will allow only outgoing calls To switch from the unnamed registration state login with a valid extension and password This Team icon indicates that this team member is available Your system administrator sets up teams as applicable This Team icon indicates that this team member is having calls forwarded Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 13 Introduction to the 9670G Deskphone Icon Description This Team icon indicates that this team member is busy on a call and not a
72. ou that a headset is active or that you have missed calls in the Call History Other icons display on call appearance lines to show call states Icons also appear on application screens like the Contacts or Call History lists or World Clock and Weather Home screen icons are touch based to let you initiate actions like changing phone settings accessing the Web browser or accessing Avaya applications like the Calculator World Clock and Weather Your administrator might make other optional Home screen icons available to you that do not appear in this table Such icons represent optional applications for which your administrator can provide information Icon Description Indicates an incoming call A g Indicates a call appearance line that is not currently in miia use Indicates that a call is active Indicates that you have placed this call on hold QP Indicates that your calls are being forwarded Indicates that a bridged call appearance is in use 12 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com About icons Icon Description Indicates that the EC500 feature is activated Indicates that a conference call is active Indicates that you have placed a conference call on hold cc Indicates that the speakerphone volume is being adjusted Indicates that the headset volume is being adjusted Indicates that m
73. r 17 Options amp Settings 21 23 26 29 31 AID OUTS N Dr 21 Choosing ring Pattern sessies 30 configuring visual alerts E U 26 go to Home screen when idle 29 go to phone screen ON answer 24 go to phone screen on calling 23 go to phone screen on ringing 23 phone screen on calling 23 redial settings u kk kk 25 Setting dialing options A EEEEEEEEEEE 24 setting the Quick Touch panel 31 Options amp Settings call history 63 alll lGUQ DO sea wen yk ka eEy Wla de ke lane da 63 OUTGOING E eci lC NN N gr 39 50 making a Gali soinen aaa El d helak ka 39 making a call on a bridged line 50 Outgoing calS sisisi aiaiai 40 redialing a number ccceceeceeeeeeeeeeeeeeteeeaeees 40 Outgoing Calls sasesana once 41 edit dialing a number 41 P PANNO rrr bb JJJ 77 Bluetooth headset and phone 77 Phone Screen on Calling 23 SUING r ry E 23 Phone Settings ccecceceseeeeeceeeeeeeeeeceeeeeseeeessaeeesenes 21 ADOUE eea EEE 21 PICUTES aeree aeea eea yed ae iE 59 from USB files as a screensaver
74. round when engaged in a call If you have problems with your headset or with your deskphone contact your phone administrator for assistance Note You can use Bluetooth on your 9641 deskphone only if your administrator has enabled the feature for you lf you do not see Bluetooth Setup listed under Settings or Enable Bluetooth under Advanced Options your administrator has blocked you from using Bluetooth on that phone Pairing a Bluetooth headset with your phone About this task Before using your wireless headset for the first time you must pair the headset with your phone If you obtain a new headset you must repeat the pairing process The 9670G deskphone supports only one wireless headset at a time Note lf your Bluetooth headset is not an Avaya brand read the pairing instructions of the manufacturer Although your headset package might include instructions for pairing the headset with any telephone the following procedures are provided for Avaya one X Deskphones Procedure 1 Press Home 2 Tap Settings 3 Touch Bluetooth Setup 4 Perform one of the following actions e If this is not the first time you are pairing a headset proceed to Step 5 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 77 Setting up a Bluetooth headset e If this is the first time you are pairing a headset touch Add If the correct device type is not highlighted touch the other device type
75. s an automatic repeat action where the letters are cleared one by one moving backwards as long as you keep Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 17 Introduction to the 9670G Deskphone pressing the Backspace button Touch the Done check mark when you finish editing Use the Cancel mark to discard any edits and return to the previous screen Figure 1 Text Entry Keyboard YENI CII IIE Jf s J JLF Jf e JER f Jf k f Next Field aiia E Jr cawa cal n Switch to 123 C you press Press Numeric Text this key then Entry Screen the letter or character you want Move cursor to Right t to accent amp select Save Done Next from a mini Move cursor to Left Backspace keyboard Figure 2 Numeric Entry Keyboard E E e E E gt lt 2 Switch to Seleeton e s s JP next ret Screen L CJE Habe lt Dialpad text entry toggle Switch to gt between Alpha Text numeric and Entry Screen multi tap alpha Move cursor to Right Cancel Save Done Next Move cursor to Left Backspace Cleaning the screen Clean the touch screen periodically to remove fingerprints and other marks by using a soft slightly damp lint free cloth From the Home screen select Settings and then select Touch Screen Cleaning to disable the touch screen so that you do not initiate an action or applicatio
76. sociated with your system and that if Toll Fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Toll Fraud intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya January 2013 Comments infodev avaya com Support website http support avaya com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks All non Avaya trademarks are the properiy of their respective owners and Linux is a registered trademark of Linus Torvalds Downloading Documentation For the most current versions of Documentation see the Avaya Support website http support avaya com Contact Avaya Support See the Avaya Support website http support avaya com for product notices and articles or to report a problem with your Avaya product For a list of support telephone numbers and contact addresses go to the Avaya Support website http support avaya com scroll to the bottom of the page and select Contact Avaya Support Federal Communications Commission FCC Interference Statement This equipment has been tested and found to comply with the limits for a Class B d
77. t Favorite Feature is off Indicates that the phone is paired with and able to communicate with a Bluetooth headset Indicates the Home screen WML Browser application if available Indicates the Home screen telephone Settings menu Indicates the My Pictures application where you can display pictures from the USB folder Indicates the VPN settings menu Indicates the icon for viewing the About Avaya one X screen Indicates the Home screen Calculator application Indicates the Home screen World Clock application Indicates the Home screen Weather application Indicates that the weather is clear and fair Indicates that the weather is partly cloudy Indicates that the weather is cloudy sre BIDE Bi BIE BL l Indicates that the weather is a light rain Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 15 Introduction to the 9670G Deskphone Icon Description D Indicates that the weather is rainy Indicates that the weather is snowy Indicates that the weather is icy Indicates that there is an ongoing thunderstorm r Indicates that the weather is windy Indicates that there are severe storms Indicates that there are more Home screen icons Indicates the previous page of Home screen icons oie Indicates the Main Menu Touch Screen Cleaning option Indicates the Main Menu Guest
78. tly to a number which is set by your system administrator Touching the Send All softkey turns Send All Calls on changing the appearance of that softkey to indicate the feature is on If this feature is already on touching the Send All softkey turns the feature off and the softkey appears normal You can also turn Send All Calls on or off by using the telephone Features list 46 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com About forwarding calls Procedure Touch Send All or touch Forward to access the main Forwarding menu and then touch Send All Calls to turn Send All Calls on or off Forwarding calls About this task You can either set a number to forward calls or turn off call forwarding if the feature is already on The features are also listed on the Forwarding features menu Procedure 1 Touch Forward 2 Touch the forwarding feature you want to activate or deactivate When you turn on the Call Forwarding feature you hear a tone prompting you to enter the forwarding number 3 Enter the number to which you want to forward your calls as the destination then After you enter the forwarding number you hear a confirmation tone Using the conference feature You can use conference calls to speak with people from different locations on the same call Additional conferencing options may be available through Expanded Meet Me Conferencing Contact your system
79. ts file while present line directly 3 Touch OK to access the contacts list on your USB flash drive Any changes or updates you make to your contacts list while the USB device is connected affect only the temporary file on the USB device and not your regular telephone contacts list Using pictures from your USB device as a screensaver About this task If your USB device has a top level directory named Pictures or another picture directory that is properly administered you can use pictures in that directory as your phone s screensaver The pictures from the USB device are displayed as a screensaver only when the USB drive is inserted and the phone is kept idle Each picture displays for 5 seconds unless Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 59 Using USB Flash Drives with your phone you specify a different value from 5 seconds to 999 seconds The maximum allowable height and width for each picture is 500 x 612 pixels In addition to the features described in the Using USB Flash Drives with your phone on page 57 the Avaya one X Deskphone USB Companion application includes a utility program to convert your pictures to the correct format Procedure 1 Plug the USB device into the jack near the top left edge of your phone 2 Press Home 3 Select My Pictures to immediately begin displaying the pictures from your USB picture directory on the phone and then whenever the screen displa
80. uary 2013 Comments infodev avaya com Browser administrator has configured your deskphone If you have any questions contact your system administrator To open the browser press the Home button Then touch the browser icon on the display If you do not see the Browser icon on the Home screen Web applications are not available for your deskphone About Web browser icons and labels The icons and labels in the following table indicate navigation application or data entry choices that are displayed while working with Web pages With the exception of Home Refresh and Stop some Web soft key icons and labels may be customized and are not included in this table Icon Description Home or ff Softkey that exits the current Web application or function and displays the Home page Softkey that refreshes the display re display the current Web page More Softkey that displays additional softkeys pertaining to the Web page application or function being performed X Cancel Softkey that displays while a Web page is loading 4 Go to the previous or next page gt Click to dial link Touch this icon to dial the telephone number with which it is associated Add to the Contacts list Touch this icon to add the telephone number and contact information with which it is associated Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 33 The Home Screen
81. units of capacity is specified in the documentation or other materials available to you Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users License types Designated System s License DS End User may install and use each copy of the Software only on a number of Designated Processors up to the number indicated in the order Avaya may require the Designated Processor s to be identified in the order by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Shrinkwrap License SR You may install and use the Software in accordance with the terms and conditions of the applicable license agreements such as shrinkwrap or clickthrough license accompanying or applicable to the Software Shrinkwrap License Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation Software or hardware provided by Avaya All content on this site the documentation and the Product provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection
82. vailable This Team icon indicates that this team member is busy and is forwarding all calls This Team icon indicates that the team member is busy and a has an incoming call ringing This Team icon indicates that the team member is busy and is having more incoming calls ringing This Team icon indicates that a team member is calling The Home screen icon that indicates the general phone number for a favorite Contact The Home screen icon that indicates the home phone number for a favorite Contact The Home screen icon that indicates the work phone number for a favorite Contact The Home screen icon that indicates the mobile phone number for a favorite Contact Indicates Call History for all calls Indicates Call History for Missed calls amp r Bi bi El BI e le e Indicates Call History for Outgoing calls Indicates the Call History for Answered calls Ve Indicates the General telephone number for a contact ma d Indicates the Home telephone number for a contact Indicates the Mobile Telephone number for a contact 14 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com About icons Icon Description Indicates the Work telephone number for a contact Indicates the Favorite contact Indicates that the Contact Favorite Feature is on Indicates that the Contac
83. y times out after the administered idle period Note If you disconnect the USB device from the deskphone the standard screensaver replaces your pictures after the designated idle period 60 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com Chapter 10 Call Log The History screen provides a list of recent calls with information about call disposition such as missed answered or outgoing with the caller name and number call time and call duration Note The caller number is displayed only if available Call History also shows bridged calls and the number of missed calls from a given calling number lf you are a member of a call pickup group any calls you picked up for another person or you missed and were answered by someone else in your pickup group are shown with a Forwarding icon Using this feature you can review details of the type of call pickup When you have one or more missed calls the Call Log button illuminates and the Missed Calls icon and the top line displays the number of missed calls To call a person listed in your Call History see Calling a person from the call history on page 42 Viewing the call log Procedure 1 Press Call Log You can go to the top of the list by pressing again 2 If you want to see a different list touch the applicable icon at the upper right representing answered outgoing or missed calls 3 Scroll up or down

Avaya one-X Deskphone H.323 for 9670G IP Deskphone User Guide

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