NCFE Investing in Quality (IIQ) Licence User Guide January 2015
Contents
1. Contents Section 1 Section 2 Section 3 Section 4 Section5 Section 6 Section 7 Section 8 Section 9 Section 10 Section 11 Section 12 Section 13 Section 14 Section 15 Appendix 1 Appendix 2 How this guide will help you Introduction to the NCFE IIQ Licence How will the IIQ Licence benefit your learners How will the IIQ Licence benefit your organisation IIQ Licence Fees Guiding Principles to the NCFE IIQ Licence Becoming an NCFE IIQ Licensed Centre When we receive your IIQ Licence Application form this is what will happen next Registering your IIQ courses for Accreditation Guide to Writing units for Bespoke Courses Registering and Certificating Learners for Certificates of Achievement Use NCFE s IIQ Logo Centre Visits Reporting Arrangements The Role of the IIQ Quality Verifier Investing in Quality Licence Quality Statements and Performance Criteria Instructions for the use of the Investing in Quality Logo Cu RF WN DN DN N N 11 23 Visit ncfe org uk accreditation services Email accreditation ncfe org uk Call 0191 239 8888 Section 1 How this guide will help you Thanks for choosing NCFE s Investing in Quality IIQ Licence The main aim of this user guide is to help explain what s required to complete the application process by meeting the requirements for the 7 Quality Statements and the associated Performance Criteria what to expect during the approval and monitoring2. Appendix 2 Instructions for the use of the investing in Quality logo The Investing in Quality logo is a square block in proportion incorporating both NCFE s corporate ID and the Investing in Quality marque in a ribbon style graphic Our logo is available to all centres approved to develop courses under our Investing in Quality IIQ Licence You can use this logo on any documentation relating to these courses or procedures which fall under your centre s agreement with NCFE promotional materials included As the Licenced Centre you agree and undertake with us that you won t advertise and promote provision under the Investing in Quality logo when it s outside the scope of the Licence you won t use the NCFE and or Investing in Quality logo on any certificates that are produced by you and issued to learners The guidelines below should keep you on the straight and narrow when you re creating anything using the IIQ logo You can access the logo by getting in touch with the Accreditation team who are happy to advise you on usage It will be sent to you as an email attachment Email accreditationteam ncfe org uk 1 0 Clear space and minimum size The NCFE Investing in Quality logo must always be surrounded by a minimum clear space which must remain free from any other graphic elements to ensure maximum visibility The minimum size for the NCFE logo is 15mm printed applications or 43 pixels digital ap
3. It must be Ofqual compliant and adhere to the NCFE Stipulations and Guidelines for Advertising and Promoting Course Information e course directories prospectuses information leaflets website and learner handbooks course handbooks discussions with learners employers and interview recruitment procedures induction course information handbook Discussions with learners 2 5 where appropriate receive an initial assessment of their skills on entry to help identify any additional learning or personal support requirements initial assessment materials results of initial assessment action taken as a result of initial assessment Discussions with learners Visit ncfe org uk accreditation services Email accreditation ncfe org uk Call 0191 239 8888 15 Appendix 1 Investing in Quality Licence Quality Statements and Performance Criteria Quality Statement No 2 Learners The centre is committed to safeguarding the interests of its learners to ensure public confidence in the centre s IIQ Courses and in NCFE Performance Criteria Suggested evidence which can be used to satisfy the performance criteria 2 6 are provided with the necessary learning and or personal support to help them achieve their course objectives 2 7 receive appropriate information on potential progression opportunities following completion of their IIQ course 2 8 are provided with teaching learning and
4. ve a service level agreement of 15 workings days to approve and accredit each of your IIQ courses but this may be less depending on demand Visit ncfe org uk accreditation services Email accreditation ncfe org uk Call 0191 239 8888 Section 9 Once your centre has been awardedthe When we approve the course the Registering your IIQ courses IIQ Licence you can begin to register certificate details will be entered onto for Accreditation the courses that will lead towards NCFE our database and a confirmation report certificates of achievement throughthe will be sent to your centre for signature accreditation process NCFE should be to confirm that the details to be shown notified of such courses using the NCFE on the certificate are accurate and Investing in Quality New Course Approval correct and to acknowledge adherence Form Form IIlQ12 NC to Ofqual s Conditions of Recognition B5 Once we receive this information we ll Once your course is confirmed review it and approve it within 15 working accredited you ll need to follow NCFE s days If we have any concerns about the Learner registration and certification information provided we ll contact you procedures All centres will receive and give you an action plan full support from NCFE including a dedicated NCFE centre contact Section 10 If you need help writing your learning Guide to Writing units for Bespoke Courses outcomes and assessment criteria or choosing the most appropria
5. Quality Verifier 1 Within 5 working days of being allocated your centre the QA will email you to introduce themselves and to outline what you need to do for the visit the format of the visit and to arrange a date and answer any queries they have about the process The QA will then either call you a couple of days later to agree a date and time or will send you an email with suggested dates and times and contact you later to confirm which is most suitable 3 On the day of your approval visit the QA will go through your application form with you so it would be helpful to have any supporting evidence available for them to look through The QA will give you a decision in principle subject to NCFE approval and then they have 5 working days after the approval visit to write their report and send it to NCFE The QA will also propose a date for your monitoring visit in 6 months time NCFE 1 On receipt of the approval visit report NCFE will confirm the approval decision within 5 working days We ll send you a copy of the report your Licence Agreement for your signature it s important that you read Licence Agreement to understand your obligations as an IIQ centre a centre certificate an invoice for the 2 000 annual licence fee and other supporting documentation After you re confirmed as an NCFE IIQ centre you ll able to register your bespoke courses and candidates under the IIQ Licence we
6. assessment delivered in a flexible manner to meet their individual needs 2 9 have regular opportunities to review their progress and assessment plans to meet their goals 2 10 are made aware of the centre s policies such as appeals diversity and equality reasonable adjustments special considerations and malpractice 2 11 are registered with NCFE and certificated in adherence with the IIQ Licence Agreement learning and personal support provision internal and external procedures for identifying and providing support Discussions with learners progression information and guidance Discussions with learners e direct observation of teaching learning and assessment by Quality Advisor Discussions with learners Learner evaluations samples of assessed work Assessment tutorial and progress review records Observation of assessment by quality advisor Discussions with learners assessment and internal verification records induction course information handbook Discussions with learners registration and certification procedures Sample registration and certification records Visit ncfe org uk accreditation services Email accreditation ncfe org uk Call 0191 239 8888 16 Appendix 1 Investing in Quality Licence Quality Statements and Performance Criteria Quality Statement No 3 Learners The centre has clearly documented and implemented policies and procedures for all
7. from NCFE that accreditation has been awarded for each individual course a senior representative of the centre must be nominated as the IIQ contact for the centre evidence put forward for the Quality Verifiers approval visit must have been approved at a senior level within the centre all staff members involved in the delivery of courses that are to be registered and recognised under the NCFE IIQ Licence have the appropriate skills experience and qualifications to deliver and quality assure the courses in line with the course standards requirements and be aware of the requirements of the Licence and their role in adhering to it under the terms and conditions of the IIQ Licence Agreement the Licensed Centre will be responsible for the content accuracy and legality of any course information or material This includes making sure that all advertising and promotional course information or material which is printed on any website or in any electronic form adheres to the Ofqual Condition B5 1 and Condition B5 2 the centre understands that if the centre doesn t register any learners within 1 year of the approval visit and following that the anniversary of the approval visit date then NCFE have the right to immediately terminate the Licence Agreement Visit ncfe org uk accreditation services Email accreditation ncfe org uk Call 0191 239 8888 Section 7 Becoming an NCFE IIQ Licensed Centre If y
8. licence period Quality Verifier will liaise with your centre contact in agreeing the content and timing of his her visits Section 14 After each visit the Quality Verifier will Reporting Arrangements submit a written report to NCFE which will be copied to the centre within 10 working days of the visit Each report will cover the following a factual description of the scope of the visit judgements on the licensed provision based on the evidence seen including examples of good practice each IIQ performance criteria will be graded feedback in the form of recommendations for action It s expected that centres will make use of these reports in their self assessment and internal audit activity Visit ncfe org uk accreditation services Email accreditation ncfe org uk Call 0191 239 8888 10 Section 15 The Role of the NCFE External Verifier The role of the NCFE IIQ Quality Verifier is to e undertake initial approval of the centre under the IIQ Quality Statements and Performance Criteria then provide a report with an action plan for the centre make contact with allocated licenced centres maintain contact with licenced centres between visits and log all communication made and received make 2 visits per year to each allocated licenced centre devise and produce visit plans in consultation with the licenced centre provide reports of centre visits and other advisory activities within t
9. on the methods of delivery Applicable criteria will be confirmed by the Quality Advisor in writing following the approval visit NB When applying for the IIQ Licence centres should provide a brief description of their physical resources ie number of classrooms library available IT and specialist equipment tour of premises accommodation and associated equipment resources library learning resource centre ICT suite facilities e discussions with learners discussions with learners resource review records minutes of meetings staff development training records CPD records Visit ncfe org uk accreditation services Email accreditation ncfe org uk Call 0191 239 8888 Appendix 1 Investing in Quality Licence Quality Statements and Performance Criteria Quality Statement No 5 Legislation The centre ensures that all policies that support the delivery assessment and verification of IIQ courses are compliant with Government Legislation and other relevant legislation Performance Criteria Suggested evidence which can be used to satisfy the performance criteria 5 The centre has appropriate policies and procedures in place that are compliant with government legislation and embedded into the delivery of IIQ courses The centre must ensure that 5 1 they have appropriate policies and procedures codes of practice relating to Equality and Diversity Health and Safety Data Protection A
10. FE Portal registration form which is located on the Portal section of our website Section 12 As an NCFE customer we d love you Instructions for the use of the IIQ Logo is Use NCFE s IIQ Logo to use our IIQ logo and refer to NCFEs at Appendix 2 accreditation by using our logo and is available to all centres approved to develop courses under our IIQ Licence You can use this logo on any documentation or media relating to your courses which fall under your centre s agreement with NCFE You can also have your centre s logo on your learners certificates of achievement which means we have confidence in your training helping you to re enforce your brand to gain and retain your clients Just send us a good quality Jpeg of your logo Visit ncfe org uk accreditation services Email accreditation ncfe org uk Call 0191 239 8888 Section 13 The purpose of the bi annual IIQ Centres approved for the IIQ Licence Centre Visits monitoring visits made by the Quality must adhere to the Quality Statements Verifier is to make sure that systems and and Performance Criteria The centre procedures are still in place and are being must demonstrate its on going applied to provision falling within the commitment to safeguarding the scope of the Licence interests of its learners and maintaining quality standards as required by the The Quality Verifier will also monitor how Quality Statements throughout the the NCFE IIQ logo is being used The
11. at sector membership of professional sector specific bodies or institutes staff recruitment policies procedures and documentation Staff CVs Visit ncfe org uk accreditation services Email accreditation ncfe org uk Call 0191 239 8888 Appendix 1 Investing in Quality Licence Quality Statements and Performance Criteria Quality Statement No 3 Learners The centre has clearly documented and implemented policies and procedures for all staff who are involved in the delivery and assessment of IIQ courses Performance Criteria Suggested evidence which can be used to satisfy the performance criteria 3 4 are given appropriate induction training mentoring supervision and support All relevant staff must also be informed of NCFE s current policies mandatory documents and guidance documents shown in Schedule 3 of the IQ Licence Agreement which may change from time to time are allocated sufficient time and resources for staff to carry out their roles as tutors assessors and internal verifiers 3 mn 3 6 Oo are provided with a staff development course which is relevant to the needs of all full time part time and contracted staff 3 7 are subject to regular performance monitoring appraisal which helps identify individual training needs and leads to a course of continuous professional development staff induction course materials information Staff mentoring and
12. ces Email accreditation ncfe org uk Call 0191 239 8888
13. charge Advisory Visits 600 Advisory visits are used to provide extra support to a centre either prior to the approval visit or in addition to the 2 monitoring visits Advisory visits must be approved in advance by the centre and NCFE s Accreditation team The fee for an advisory visit is a one off non refundable fee which contributes to the costs of the Quality Verifier and any travel expenses Visit ncfe org uk accreditation services Email accreditation ncfe org uk Call 0191 239 8888 Section 6 Guiding Principles to the NCFE IIQ Licence The NCFE IIQ licence is underpinned by the following principles by applying for the Investing in Quality licence centres are also indicating a willingness to work with NCFE in sharing good practice and thereby raising standards of education and training The centre understands the on going requirements of NCFE s IIQ Quality Statements and Performance Criteria and these may change from time to time the ownership of course design and content Intellectual Property Rights remains with the centre course details are regarded as confidential to the centre and to NCFE and will not be divulged by NCFE to a third party without prior agreement from the Licensed Centre e the centre will not advertise and promote provision as accredited by NCFE until approval for the NCFE IIQ Licence has been confirmed and following that the centre has received written confirmation
14. creditation ncfe org uk Call 0191 239 8888 14 Appendix 1 Investing in Quality Licence Quality Statements and Performance Criteria Quality Statement No 2 Learners The centre is committed to safeguarding the interests of its learners to ensure public confidence in the centre s IIQ Courses and in NCFE Performance Criteria Suggested evidence which can be used to satisfy the performance criteria 2 The centre must have appropriate policies and procedures in place to ensure that learners following courses delivered under the licence 2 1 receive an accurate and appropriate representation of any course information that s offered through advertising and promotional activity All advertising and promotional activity must adhere to Ofqual Conditions of Recognition B5 1 Statements regarding qualifications which are not regulated qualifications and B5 2 Advertising and promotion of qualifications 2 2 receive accurate and up to date information advice and guidance on available courses 2 3 are recruited on to courses that meet their individual or employer needs 2 4 receive an induction that provides accurate and up to date information on assessment course content available support and what achievement and course title learners will be certificated for advertising and promotional activity can be printed materials displayed on any website or in any electronic form
15. ct and the Safeguarding of Children and Vulnerable Adults 5 2 all staff and learners are made aware of such procedures and that they are actively promoted through teaching learning and where appropriate assessment 5 3 the welfare of learners is a key priority and they are protected from harassment and bullying 5 4 All of the centre s policies and processes are reviewed annually to take account of changes to legislation NCFE policies and mandatory guidance documents and the changing needs of the centre policies and procedures relating to aspects of equality and diversity health and safety Data Protection Act and safeguarding minutes of meetings staff training CPD records Information provided for staff learners Discussions with learners harassment and bullying policies and procedures Learner welfare policy Discussions with learners evidence of version control and minutes of meetings etc Visit ncfe org uk accreditation services Email accreditation ncfe org uk Call 0191 239 8888 20 Appendix 1 Investing in Quality Licence Quality Statements and Performance Criteria Quality Statement No 6 Leadership and Management The centre s governance is effective through good leadership and the management of quality and curriculum development Performance Criteria Suggested evidence which can be used to satisfy the performance criteria 6 For courses delivered un
16. d and implemented quality assurance policies and procedures Performance Criteria Suggested evidence which can be used to satisfy the performance criteria 1 6 has a procedure for the collection analysis and evaluation of feedback from learners staff and employers which leads to improvements taking place 1 7 is subject to annual quality review and evaluation leading to continuous improvement 1 8 has a procedure for dealing with incidents and complaints from learners staff and employers 1 9 has pre determined learner achievement performance and attendance targets which are closely monitored 1 10 includes the systematic observation of teaching and learning assessment and all other aspects of the learning cycle Distance Learning Providers must have robust marking and feedback for learners learner evaluations analysis of responses summary of responses action plans and evidence of improvements quality review and evaluation reports action plans and evidence of improvements complaints and Appeals Policy and or complaints incident reporting procedures and records learner achievement attendance data targets and monitoring reports observation policies and procedures observation records and reports covering induction teaching and learning sessions assessment learner reviews written feedback records and tutorials Visit ncfe org uk accreditation services Email ac
17. der the IIQ Licence centres must provide effective leadership and management by 6 1 identifying a senior member of staff who is directly responsible for IIQ provision and who ll act as a point of contact for the NCFE Quality Advisor 6 2 having an internal structure which promotes high standards and ensures the effective management quality assurance and support of learning programmes 6 3 developing and maintaining effective partnerships with NCFE employers external agencies community organisations networks other educational training establishments 6 4 having an effective system for the management of all their satellite centres and sub contract centres and make sure that the full contents of this Agreement apply to and are followed by them as part of the Licensed Centre job descriptions organisation chart minutes of meetings relating to IIQ provision organisation chart minutes of management and quality meetings relevant to IIQ provision lt minutes of meetings involving partners Discussions with partners employers Information documentation relating to work with partners where a partnership arrangement is in place the things that each of the parties have to do are written down and made available if required Visit ncfe org uk accreditation services Email accreditation ncfe org uk Call 0191 239 8888 21 Appendix 1 Investing in Quality Licence Quality Statemen
18. ding assessment malpractice learner appeals complaints and plagiarism job descriptions of assessors and internal verifiers assessment plans schedules assessment methods Observation of assessment by an NCFE Quality Advisor Discussions with learners samples of assessed work Discussions with learners samples of assessed work assessment records and tutorial progress review records Discussions with learners e minutes of standardisation meetings samples of assessment materials Discussions with learners Visit ncfe org uk accreditation services Email accreditation ncfe org uk Call 0191 239 8888 22 Appendix 1 Investing in Quality Licence Quality Statements and Performance Criteria Quality Statement No 7 Assessment and Internal Verification The centre has clearly documented and implemented policies and procedures for the assessment and internal verification of IIQ courses Performance Criteria Suggested evidence which can be used to satisfy the performance criteria 7 8 learners understand all aspects of the assessment process including appeals 79 learners receive timely and constructive feedback which highlights both the positive aspects of their work and any areas for improvement 7 10 appropriate assessment and internal verification records are maintained for a minimum of 3 years This includes records showing lists of learners registered with NCFE for each IIQ co
19. fee and the combined registration and certification fee for each learner Initial Approval Fee 500 The initial approval fee contributes towards the cost of work to assess the eligibility of the centre for the licence the Quality Verifier s approval visit and the administrative costs of the approval including issuing the appropriate contract licence and initial supporting documentation The fee is non refundable Annual Licence Fee 2 000 The annual licence fee allows you to develop deliver and evaluate an unlimited number of bespoke learning courses It contributes towards the costs of providing a team of Quality Verifiers It also covers the on going support of NCFE s Accreditation team for all IIQ licensed centres The initial IIQ Licence fee will be calculated on a pro rata basis from the date that a new IIQ centre gains approval thereafter the annual IIQ Licence fee will be invoiced at the beginning of each academic year 1 September Registration and Certification combined fee 11 per learner This contributes towards the administration costs of registering and where applicable issuing a certificate for a learner The fee is invoiced at the point of registration Letter of Unit Credit Certificate Fee You can request a Letter of Unit Credit Certificate for any learner who achieves at least one full unit of their IIQ course The first Letter of Unit Credit certificate will be free of
20. he timescale required by NCFE review the licenced centre s documented system s procedures in accordance with the performance criteria review the content and assessments for the licenced centre s courses review the licenced centre s use of the licence inform licenced centres promptly and accurately of instances where the supporting evidence provides examples of good practice and where there are areas requiring further development provide feedback to licenced centres and NCFE on how centres might continue to develop their quality standards respond promptly to licenced centres requests for advice on meeting the requirements of the licence provide NCFE with examples of good practice contribute to NCFE s review of the supporting evidence refer any queries about the evidence to NCFE attend annual training sessions provide excellent customer service in accordance with NCFE s quality standards Visit ncfe org uk accreditation services Email accreditation ncfe org uk Call 0191 239 8888 Appendix 1 Investing in Quality Licence Quality Statements and Performance Criteria Centres approved for the IIQ Licence must adhere to the Quality Statements and Performance Criteria set out in this schedule The centre must demonstrate its ongoing commitment to safeguarding the interests of its learners and maintaining quality standards as required by the Quality Statements throughou
21. ou already work with us for other NCFE provision eg regulated qualifications you ll still need to complete the IIQ Licence Application form and have an approval visit by an IIQ Quality Verifier This is because we need to assess your eligibility for the Licence against the performance criteria of the 7 IIQ Quality Statements It s your responsibility to demonstrate how you meet the requirements for each Quality Statement and associated Performance Criteria We ask that you provide evidence in support of each Performance Criterion so please tell us about your policies processes and resources in the right hand column of section 6 to the application form by using Appendix A to help you we ve suggested some evidence in the right hand column Visit ncfe org uk accreditation services Email accreditation ncfe org uk Call 0191 239 8888 Section 8 Becoming an NCFE Centre NCFE 1 If you re not already an NCFE centre we ll assign a Centre Support Assistant CSA to process your application and allocate a regional IIQ Quality Verifier QA Once a QA has accepted the allocation your CSA will email you within 5 working days of receiving your application to introduce themselves confirm the name of your QA and send you the invoice for the 500 initial approval fee They ll also tell you that your allocated QA will contact you within 5 working days to arrange a mutually convenient date and time for their visit
22. plications Therefore the Investing in Quality logo can be no smaller than 23 5mm x 24 5mm 2 0 Incorrect usage orientation amp backgrounds The logo should never appear at any angle other than horizontal and must never appear within a heading or a sentence NCFE prefers the logo not to be used on patterned backgrounds but where this is not possible photographic images etc please make sure that the minimum spacing is maintained and that the logo is not distorted by the background image ncfe il in quality Do not rotate Do not remove the ncfe logo ncfe be iste oh investing il in quality Do not stretch ncfe Visit ncfe org uk accreditation services Email accreditation ncfe org uk Call 0191 239 8888 24 Appendix 2 3 0 Colours Instructions for the use of the There is one variation of the logo and investing in Quality logo that is as shown The colours used are black and white Please don t change the colour scheme 4 0 Positioning Wherever possible the Investing in Quality logo should appear in the top left hand corner of the document 14mm 8 5mm ncfe _ _ 5 0 Size To ensure maxiumum brand consistency ncfe the size of the NCFE Investing in Quality logo should be 24mm wide on a A5 D investing 34mm wide on a A4 and 48mm wide on a a A3 document F in quality 34mm Visit ncfe org uk accreditation servi
23. r career development progression into employment and or further education Visit ncfe org uk accreditation services Email accreditation ncfe org uk Call 0191 239 8888 Section 4 How will the IIQ Licence benefit your organisation competitive edge with a kite mark that will add further value to your proposition to help you gain and retain clients manage risk operate within a quality framework to help provide evidence to third parties such as government bodies about the quality of the learning experience that you offer audit trail You ll be visited twice a year by one of our External Verifiers who ll provide a report about course delivery and assessment to demonstrate rigour and quality in helping their learners achieve their goals minimise costs Minimise resource costs and the administrative burden for producing certificates by letting us do it for you with our competitive reg cert fees speedy service your courses can be accredited within 15 working days your brand on our certificates NCFE certification that bears your organisation s logo quick and easy registration our one day certification turnaround means your learners won t be waiting around Section 5 IIQ Licence Fees The IIQ licence is a cost effective way for centres who want to develop several courses Fees for the IIQ licence comprise of 3 separate elements an initial approval fee an annual licence
24. staff who are involved in the delivery and assessment of IIQ courses Performance Criteria Suggested evidence which can be used to satisfy the performance criteria 3 The centre has appropriate policies and procedures in place to ensure all staff who are involved in the delivery and assessment of IIQ courses 3 1 are recruited with the appropriate skills experience and qualifications and are in place before the course begins 3 2 have or are working towards a current recognised teaching or training qualification and or an assessment and or verification qualification 3 3 have subject knowledge and are knowledgeable of courses learners and employers NCFE Occupational Competence Guidance for staff involved in the delivery or assessment of Licenced centres IIQ course s should meet the following criteria Essential all tutors or trainers need to hold or be working towards a current recognised teaching or training qualification they should also have current or recent teaching or work experience in relevant sector Occupational Background The delivery team need to have an experienced Internal Verifier Moderator an experienced tutor or trainer NCFE recommends that at least one member of the team has an adult teaching qualification NCFE recommends that at least one member of the team has an adult teaching qualification Desirable currently assessing moderating or verifying in th
25. support arrangements staff timetables caseloads Assessment and internal verification plans schedules staff development policies and procedures Staff development and training courses records staff appraisal policies procedures and records CPD records Visit ncfe org uk accreditation services Email accreditation ncfe org uk Call 0191 239 8888 18 Appendix 1 Investing in Quality Licence Quality Statements and Performance Criteria Quality Statement No 4 Physical Resources The centre has appropriate resources accommodation and equipment for the quality assurance and the delivery and assessment of IIQ courses Performance Criteria Suggested evidence which can be used to satisfy the performance criteria 4 The centre has appropriate resources accommodation and equipment in place to ensure that all courses delivered under the IIQ Licence must 4 1 have appropriate resources accommodation equipment for teaching learning and assessment relevant to sector requirements 4 2 enable learners to have adequate access to those resources 4 3 enable learners to have adequate availability of technology to support learning 4 4 carry out a review of the provision of resources at least on an annual basis 4 5 ensure staff receive appropriate training in the use of equipment and technology NB Some criteria from Quality Statement 4 may not be relevant to some centres depending
26. t the licence period Using the Quality Statements It s the centre s responsibility to demonstrate how they meet the requirements for each Quality Statement and associated Performance Criteria Centres must provide evidence in support of each Performance Criterion To help you we ve suggested some evidence in the right hand column below however NCFE recognises that centres have their own quality systems so the evidence examples are for guidance only and can be changed to suit centres individual needs Visit ncfe org uk accreditation services Email accreditation ncfe org uk Call 0191 239 8888 12 Appendix 1 Investing in Quality Licence Quality Statements and Performance Criteria Quality Statement No 1 Quality Assurance The centre has clearly documented and implemented quality assurance policies and procedures Performance Criteria Suggested evidence which can be used to satisfy the performance criteria 1 The Licensed centre must have clearly documented and implemented quality assurance policies and procedures which ensure that each course 1 1 is subject to a systematic internal approvals process which confirms that there s valid and reliable rationale for writing the course and that there s written confirmation that there s not a more suitable existing qualification on the Ofqual Register of Regulated Qualifications http register ofqual gov uk 1 2 is fit for purpose b
27. te assessment method s why not use our Guide to Writing Units for Bespoke Courses to help you Download a copy from our website ncfe org uk or request a copy from our Accreditation Services team Visit ncfe org uk accreditation services Email accreditation ncfe org uk Call 0191 239 8888 Section 11 Registering and Certificating Learners for Certificates The easiest way to register and keep track of your learners progress is to use the NCFE Portal our online learner Once you have your password you can log on and start registering of Achievement administration interface You can usethe Once your learners are registered with Portal to NCFE we ll allocate a unique batch reference register learners number to your group The batch claim certificates reference number is used to track groups of learners from registration download forms invoices and reports to certification and you should use this batch number when making enquiries view your learners status 24 hours a day Please ensure that you register your learners with NCFE as soon as possible Download the relevant materials from This ensures you receive all the help and ncfe org uk or request them from your support you need from us and we re Centre Support Assistant aware of the learners in the pipeline if they have an enquiry for NCFE To access the NCFE Portal you ll need to apply for a username and password This can be done by completing the NC
28. ts and Performance Criteria Quality Statement No 7 Assessment and Internal Verification The centre has clearly documented and implemented policies and procedures for the assessment and internal verification of IIQ courses Performance Criteria Suggested evidence which can be used to satisfy the performance criteria 7 The Licensed Centre must have clearly documented and implemented assessment and internal verification policies and procedures Licensed Centres must ensure that 7 1 they have fully documented assessment and internal verification policies and procedures including those for dealing with assessment malpractice plagiarism and appeals 7 2 the roles and responsibilities of assessors and internal verifiers are clearly defined and understood 7 3 their approach to assessment is flexible and designed to meet the needs of the course and the learner 74 that assessment is transparent fair consistent and reliable and accessible to all learners 7 5 where appropriate assessment is both summative and formative with regular reviews of learner progress 7 6 there s a mechanism for assessors and internal veriflers to meet for standardisation purposes 7 7 where assessment instruments such as assignments examinations short answer questions and multi choice questions are used they re valid reliable and fit for purpose e assessment and internal verification policies and procedures inclu
29. urse offered e learner assessment records lt records of internal verification activity records of IIQ certificates claimed including partial achievement 7 11 there s effective communication within the delivery team 7 12 actions from assessment and internal verification activities are completed in an agreed timescale 7 13 where external assessment is part or all of the assessment method for an IIQ course the centre must have robust procedures for conducting external assessments and these must be made available to the quality advisor when requested on a visit e course assessment handbooks Discussions with learners samples of assessed work Assessment tutorial and progress review records Observation of assessment by an NCFE Quality Advisor Discussions with learners assessment and internal verification records learner registration details learner certification details e discussions with learners assessment and internal verification records details of the arrangements for storage of external assessment materials and invigilation of external assessments guidance for the conduct of external assessment is provided in the NCFE Regulations for the Conduct of External Assessment external assessment is provided in the NCFE Regulations for the Conduct of External Assessment Visit ncfe org uk accreditation services Email accreditation ncfe org uk Call 0191 239 8888 23
30. visits and how to register your courses and learners We hope that you find this guide useful But don t worry though if you need any help or advice you can contact NCFE Accreditation Services on 0191 239 8888 and we ll be able to offer you additional guidance and support We ll also provide feedback on your application form and then once approved your course submission too We re always looking for ways of improving the support and guidance we offer so if you ve any comments or suggestions about this guide please let us know by giving us a call on 0191 239 8000 or email feedback ncfe org uk Section 2 Introduction to the NCFE IIQ Licence The NCFE IIQ licence is a flexible efficient and responsive service which allows you to have an unlimited number of courses accredited under your licence for one annual fee The licence allows you to gain accreditation from a national Awarding Organisation providing you with a guarantee that your training courses are of ahigh standard It gives you the freedom to develop courses to suit the needs of employers learners and government objectives and also gives your centre the flexibility to tailor these courses to niche markets Section 3 How will the IIQ Licence benefit your learners e they ll receive an NCFE certificate of achievement provides external recognition for their achievements evidence of gaining new skills knowledge and competence for thei
31. y having clearly stated aims objectives learning outcomes and associated assessment criteria and guidance for recording assessment 1 3 ensures that the stated learning outcomes and assessment criteria are appropriate to the level assigned to the course in accordance with the NCFE Instructions for Writing Units for Investing in Quality IIQ Courses 1 4 includes programmes of learning and session plans which cater for individual learner needs 1 5 for distance learning courses includes appropriate workbooks and study guides internal approvals procedure minutes of internal approval confirmation of the internal sample course documentation the measurable learning outcomes schemes of work learning workbooks and study guides meetings decisions and the approval panel members names are recorded specifications including aims objectives outcomes and assessment criteria are at a defined level and benchmarked against QCF level descriptors which can be found in Appendix 3 to the NCFE Instructions for Writing Units for Investing in Quality IIQ Courses programmes session plans and individual learning plans Visit ncfe org uk accreditation services Email accreditation ncfe org uk Call 0191 239 8888 13 Appendix 1 Investing in Quality Licence Quality Statements and Performance Criteria Quality Statement No 1 Quality Assurance The centre has clearly documente
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