A user guide to International Packets
Contents
1. Minimum Selection Size Weight of item Format Job Reference Number Royal Mail International Packets Unsorted Pre sortation Statistics Address records processed Postcodes matched Post towns matched Addresses not matched Number suitable for Mailsort Postcode Statistics of address records processed Full Postcode Outward Postcodes only Postcode level No Postcode Sortation Statistics Number ltems Match Direct selections Residue selections Royal Mail International Packets Unsorted Totals Cost amp Discounts Number of Mailsort items Item weight g Postal rate p Straight line item cost Straight line item cost Direct selection discount 10551 items at XX Residue selection discount 10117 items at XX Mailsort Discounted cost TOTAL DISCOUNTED COST Indicates all mandatory information Bags 22 If sending a purely International mailing the Computer Planning Report should contain the following information Mandatory information is shown in bold gt Name and address of the poster contract holder gt Date Posted gt Account number gt Service required Priority or Economy gt The format of the item Packet gt Total number of items gt Total weight of mail gt Total number of bags Job reference number An example of a well designed Unsorted High Volume Computer planning report is shown below Company Name Internation2. Typefaces with the following characteristics are also suitable e Size Height 2mm min 7mm max Width 7mm max e Dimension minimum ratio of lower case height b to upper case height a of between 2 3 and 3 4 A ratio of width c to height a of approximately 2 3 34 e Consistency each line of the address should be in the same typeface and size e Quality characters must be complete clear uniform and of high resolution with individual stroke thickness of between 8 and 16 of the height of the character e Contrast there should be a contrast between the characters and the background on which they are printed of at least 50 55 if it is to be read through a window e Positive Contrast or Inverse Printing address block lighter than the background is not permitted e Character spacing there should be a fixed pitch of between 10 and 12 characters per inch or between 15 and 10 point size with clear vertical gaps of at least 0 25mm between the extremities of adjacent characters e f you are using proportionally spaced text please ensure you keep spacing of at least 0 75 as this significantly improves the rate at which addresses can be read e Line spacing allow uniform spacing between all lines of the address of at least 1mm 4mm There must be no blank lines Although correct at the date this booklet went to print from time to time services may be added to or withdrawn Up to date info
3. 9230 BEKKEHAUG NORWAY Senhor Carlos Manuel Pereira Av das AAugsa Livres Monte Trigo 7220 PORTEL PORTUGAL Rosalina Silva R Conde Redondo 80 1192 LISBOA CODEX PORTUGAL Sra Ana Jimenez Mimbreras 4 03201 ELCHE Alicante SPAIN Fru Inger Lilja Vasavagen 3 4tr 582 20 LINKOPING SWEDEN M Andre Perret Schanzenstrasse 7 3030 BERNE SWITZERLAND Mail to France When addressing mail to France write the surname in CAPITAL letters Mail to Germany Due to Germany s strict conditions for accepting mail when addressing your items you must Use the five digit postcode Put the postcode before the town name Put the house number after the street name If the above is not carried out your mail may be returned with no attempt at delivery Mail to the Republic of Ireland Only Dublin has postcodes Rest of World Mr J Brownhall 264 High Street ALLAMBIE NSW 2100 AUSTRALIA Sr Ronaldo Ganclaves Av Paulista 952 Apto 16 B VISTA 01311 300 Sao Paulo SP BRAZIL Dr Tzantcho Gantchev Dimo Hadjikimov 6 1606 SOFIA BULGARIA M Jen Durand 150 Rue Nepeau App 5 OTTAWA ON K1P 2P6 CANADA Ana Car llica 25 41 000 ZAGREB CROATIA M Miroslav Ondevejka Fibichova 92 125 02 PRAGUE 3 CZECH REPUBLIC M Horvath LASZLO Budapest Kossuth u 7 1055 HUNGARY Mr G Kaul 27 Rue Yafo 91999 JERUSALEM ISRAEL Mr Yushi Morimoto 5 C 04 Kasumigaseki 1 chome hiyoda ku TOKYO 100 JAPAN
4. 000 items over a two week period to a single country Do need a customs form If you are sending an item to a destination outside the European Union it will need a customs label if it is either An item of value gt Mail with a fulfilment or enclosure item of commercial value For packets up to and including a value of 270 attach a signed completed CN 22 form shown below to the front of the item For packets with a value over 270 use a CN 23 form in a plastic wallet stock item code SP 301 On both you will need to sign to certify that the item does not contain any dangerous articles prohibited by postal regulations For further details and to download a CN 22 template visit www royalmail com customs CN 22 For use with items CN 23 For use with items up to a value of 270 over a value of 270 CUSTOMS DECLARATION CN 22 DECLARATION EN DOUANE Pia a peaa scaly Groot Britainitrerce Bstagne Important See Instrctons o the e back ee Otter Qah and etal denion of crt T Tp Canle ef description itaili e da con For commercial items oniy Vison ES tari mate i mioa driga d grads Poids total Marar d Hetpas Coge ds mates oca inka G the undersigned whose name and address are given on fhe ien orth Dal De particalars in is declaration ave correct and that ths thm does net cantaia any Cangernes artcie or arbe
5. be possible to use sleeved yorks Please discuss your requirements with us by calling a Royal Mail Sales Centre on 08457 950 950 Bags Make sure all bags are sealed around the neck with a bag tie stock item LN2 and that they are securely tied with the label attached and that the label is fully completed You must use grey MB8 or opaque MB10 mail bags Your packets need to be sorted by service speed and placed in separate bags If using Zone Sort then you will also need to use separate bags for EU and Rest of World Finally for Health and Safety reasons a mail bag including all its contents must not weigh more than 11kgs Sleeved yorks Sleeved yorks can be used for high volume packet traffic without the need for bags so saving you time in preparation and despatch When using a sleeved york you must affix a fully completed label by tying a normal bag tie through or around the fastening device on the york this may be a zip or a clip Your packets need to be sorted by service speed and placed in separate yorks If using Zone Sort then you will also need to use separate yorks for EU and Rest of World Step by step guide Step 4 the paperwork Once you have prepared and labelled your packets you must create and print out a sales order from the Online Business Account OBA system Online Business Account Online Business Account OBA is a customer ordering facility available to all of our account customers OBA allows y
6. gt Statement of Mailing from OBA this details the service quantity and weight to each country gt Customer Collection Receipt an example of which is below Example of Customer Collection Receipt Customer Collection Receipt mm A Cumoma Cofection Recept must accompany each collection made Line Listings and Computer Pannag Reports must be given So tue Giver peer Oo Or wtb in But onueten tor any Agur k Posting cheques for each job must be sent in daily wih at the latest the last cofection Poster to please complete the date Pe Roya Mat Address Section 1 Section ne Scheduled and Cofection me Section 3 DANTAS flees check Ga ENDIE of cages ORNE exmpleto the evhel Geno on the Gach et te OC arc ali Section 28 Help tips and FAQs Here is where you can find further information about International Packets If your question isn t answered here call us on 08457 950 950 local rate and we ll do our best to help Forecasting For us to provide you with the highest levels of service please notify 48 hours in advance by email hwdc forecast group royalmail com if in a single posting there are gt More than 5 000 packets being sent worldwide gt More than 1 000 packets being sent to a single country Failure to pre advise postings of these quantities may result in a delay to the delivery of the mail How do present my packets for you The standard way of presenting your international pa
7. of this is that VAT will only be levied on EU traffic For details of what countries fall into the European Union please refer to the Service Specific Steps section on page 16 Delivery speed options There are two options available Priority or Economy Our delivery aims are Priority 3 5 days 3 5 days 5 7 days Please note All figures are in working days except where weeks are stated and exclude the day of posting To identify which zone a country is in please see the table below and any countries not mentioned are classed as Rest of World Western Europe Rest of Europe Austria Belgium Denmark inc Faroe Islands and Greenland Finland France inc Andorra and Monaco Germany Greece Iceland Ireland Rep of Italy inc San Marino and Vatican City Luxembourg The Netherlands Norway inc Spitzbergen Portugal inc Azores and Madeira Spain inc Canary Islands Sweden Switzerland inc Liechtenstein 6 International Packets at a glance This page has been designed to highlight the options you have for sending your packets Service Delivery Indicia Sorting required VAT applied Documentation required Machinable options Minimum Speed required volume per posting Unsorted Priority None Worldwide Sales order Optional None Economy None Worldwide Sales Order Optional None Zone Sort Priority EU Rest of World Sales order Optional None Economy v EU Rest of World EU Sales ord
8. their destination safely gt Addresses must be applied on one of the largest sides of the packet gt Addresses should be printed using one of our machine readable fonts as detailed in Appendix B on page 31 gt All packets must have a valid country on the last line of the address This must be in English and not abbreviated although USA is acceptable There must be nothing else on the last line of the address apart from the country name gt The town and country should be in capital letters gt Many countries operate a postcode system A valid postcode should be included in the address for these countries gt There should be a clear zone of 5mm around the address with no other information contained within the clear zone If a window envelope is used the address should be 5mm clear all round from the edge of the window For up to date information on acceptable address formats visit www upu int Return address lf you would like your undeliverable packets returned please put your UK return address on each item ideally at the edge at right angles to the delivery address and ensure there is a company identifier i e a logo or company name However we do recommend that you apply a UK Return address to the outside of every item as your mail may experience delays if you fail to apply a UK return address You must include a UK return address if you send over 1 500 items in a single posting to one country or over 5
9. 08457 950 950 to place an order An example of the international cage label stock item P6395 is shown below INTERNATIONAL HIGH VOLUME Royal Mail CAGE CARD El POSTER CUSTOMER REFERENCES iiiam aie PLEASE TICK WHERE APPLICABLE LETTERS FLATS PACKETS CLASS POSTING DAY DATE PRIORITY ECONOMY TITLE PE O ects E I EOE ACOE JOB s NUMBERS eaei S ACCOUNT NUMBER ari TO BE COMPLETED BY ROYAL MAIL TIME AVAILABLE FOR COLLECTION 26 A cage of international mail may contain mail for different service levels you can either use a separate cage card for each service speed or tick all relevant boxes on one cage card Collections and Collection Receipts As mentioned previously Unsorted High Volume postings are initially handled by our Regional Distribution Centres RDCs before being routed to Heathrow Worldwide Distribution Centre HWDC We normally collect postings from you by prior arrangement with your local RDC Where the posting is a mixture of domestic and international items the mailing must be available for collection at the same time When you contact your RDC to arrange a collection you must state whether there Is an international element and whether this includes a Priority selection 99891 At the time of collection remember to submit the following pieces of documentation gt Line Listing gt Computer Planning Report
10. A user guide to International Packets he simple and economical way to send your packets abroad Contents International Packets Your options Delivery speed options International Packets at a glance Step by step guide Step 1 getting ready Step 2 addressing your packets Step 3 bagging your packets or using sleeved yorks Step 4 the paperwork Step 5 despatch Service specific services Unsorted and Zone Sort Unsorted High Volume Help tips and FAQs Addressing your packets properly Appendix A Packet services and their Product codes Appendix B OCR Specification for Packets o oO NOD A W 10 14 15 16 17 17 18 28 29 31 32 International Packets Firstly what are packets Packets are considered as anything that is either Over the size of 381 x 305mm Over 20mm thick gt Over 500g If your mail is smaller than this it will either be a flat or a letter You can find out more about both by visiting our business home page at www royalmail com internationalcontractservices International Packets is a perfect blend of flexibility simplicity and economy meaning you get excellent value for money You have 3 different options at your disposal Unsorted just hand your packets over to us and we ll do the rest gt Unsorted High Volume just hand your packets over to us and benefit from country pricing Zone Sort zone meaning either EU or Rest of World To qualify for these ser
11. DWP 5 0 6 lt r Hong Kil Dong 00 Sejongno Jongno gu EOUL 110 050 EPUBLIC OF KOREA Mr Joaquim Cepeda an Antonio Abad 120 Piso 4 6820 CIUDAD DE MEXICO MEXICO Mr B Parker 4 Waterloo Quay WELLINGTON 1 NEW ZEALAND Mr Jan Kalinkowski u 6 P l Cicha 5 2 806 KALISZ OLAND Mr Gheorghe Petraru Bd Golescu 38 7 R 7113 BUCHAREST OMANIA Ivanova l S Medyn oulitsa Gazagin 7 1 R 03375 MOSCOW K 375 USSIAN FEDERATION Mr Stevan Raukovic P 1 S almoticeva 2 1001 BELGRADE ERBIA Items for the former Yugoslavia should be addressed to the Republic concerned 5 S 0 8 S 1 B B T Mr Tan Kay Hui 532 Chai Chee Road NGAPORE 1646 NGAPORE M Jan Kemr Isanka 18 20 01 BRATISLAVA 1 LOVAK REPUBLIC Mr Sudhorn Yoothong 3 54 26 Chaeng Waltana Road ang Kehn ANGKOK 10002 HAILAND Mr Mazhar Alkan Iskele Caddesi 35 0 T 6101 ANKARA URKEY Mrs L Projivalsky 2 P U 52001 KIEV rospect F Skaryna KRAINE Mr Joe Engle 1 612 Dexter Street FORT WAYNE IN 46805 U NITED STATES OF AMERICA Mr Bill Harrison 3 47 LEnfant Plaza SW WASHINGTON DC 20260 6500 U SA Appendix A Packet services and their Product codes Unsorted Priority Unsorted Economy Zone Sort Priority Zone Sort Economy Unsorted High Volume Priority Unsorted High Volume Economy WE1 WE3 IE1 IE3 DE1 DE3 32 Appendix B ocr Speci
12. UTHAMPTON 2500 provides an example of where your PPI licence number should appear Please replace this text with your PPI licence number The PPI licence details must always appear below the words Postage Paid and the initials GB The PPI licence number must always appear after HQ if you are using a national PPI licence e g HQ 2500 or after the town name if you have a local PPI licence e g SOUTHAMPTON 2500 gt Postage Paid GB The words Postage Paid and the initials GB must appear in all PPI designs irrespective of which PPI you are using and the destination of your mail Airmail Indicator If you are sending an item through the Priority service it must have either An Airmail indicator BY AIR MAIL par avion An Airmail sticker Royal Mai To download airmail artwork go to www royalmail com internationalpackets or labels can be ordered on 08457 950 950 order code P25A You may also create your own indicator provided the words Airmail Par Avion or Prioritaire are used This should be positioned as close as possible to the top left hand corner on the front of the item Failure to apply a Priority Airmail indicator will result in your items being delayed Economy flats must not have an Airmail indicator 14 Step 3 bagging your packets or using sleeved yorks The standard method of despatching packets is to use mail bags however depending on volumes and operational capability it may
13. al Packets Unsorted Account Number Address Line 1 Date Address line 2 Town Postcode International Packets Unsorted Minimum Selection Size 5 Format Packet Service Speed Items Weight kg Bags Priority Economy Indicates all mandatory information Line Listing In addition to the Computer Planning Report you must provide a Line Listing and this must either precede the mailing or accompany it on its first collection You may find it useful to have more than one copy you can keep one for your own records and use another to help you spot section breaks during production of the mailing The Line Listing should contain the following information information shown in bold must be included gt Poster s company name gt The date of the mailing gt Account number gt Service Speed gt Selection code Priority is 99891 and Economy 99895 gt Selection name International Priority International Economy gt Total items weight and bags split by service speed Priority and Economy for international mail gt A cumulative total on each line for items and bags gt A subtotal for each 5 digit selection code How many copies do you need We recommend you produce three copies gt one for your own records gt one for use on the production line which may be written on and thrown away once the job is complete gt one to hand to us at the time of the first collection of the maili
14. ce speed If your mailing consists of both International and domestic elements the total must reach the minimum of 1 000 packets For example a mailing of 750 domestic items and 250 international would qualify There are also additional mail piece requirements In addition to the addressing requirements already mentioned in the section titled Addressing your packets on page 10 and Addressing your packets properly on page 28 the packets must have a machine readable font This is detailed in Appendix B on page 31 and the address needs to be on one of the largest sides of the mailpiece Mailing Data required at time of posting As already mentioned a sales order from OBA is required at the time of posting however there a few more pieces of paperwork required They are gt A computer planning report gt Aline listing Production of these can be easily facilitated by the OBA Data Generator Note You can provide the Computer Planning Report and Line Listing in hard copy or electronic formats Computer Planning Report The Computer Planning Report summarises your mailing including information such as customer details overall volume item weight item format job reference number and the split between selections for Unsorted High Volume priority and economy If using this service in conjunction with UK sorted bulk mail services more details on Computer Planning Reports are available from the respective User guide to dow
15. ckets is by placing your items into a mail bag By arrangement with your local mail centre regional distribution centre it may be possible to present your packets in sleeved yorks rather than using bags How do work out the costs in advance of a posting We ve created a pricing calculator for you to download free at www internationalmailtechnical com Addressing your packets properly Here are examples of how you should address your mail depending on where you re sending it to Western Europe Herr Franz Huber Beethovenstrasse 12 1010 WIEN AUSTRIA M Emile Dubois Rue du Diamant 215 4800 VERVIERS BELGIUM Mr Thor Nielsen Tietgensgade 137 8800 VIBORG DENMARK Mr Torben Raldorf PO Box 100 COPENHAGEN 1004 VIBORG DENMARK Mr Asko Teirila PO Box 511 39140 AKDENMAA FINLAND M Robert MARIN Rue de l Eglise Dunes 82340 AUVILLAR FRANCE Mme Marie PAGE 23 Rue de Grenell 75700 PARIS CEDEX FRANCE Mrs F Meier Weberstr 2 53113 BONN 1 GERMANY Mr P Kunde Langestr 12 04103 LEIPZIG GERMANY Mr George Latsis Alkamenou 37 117 80 ATHENS GREECE r Jon Jonsson Einimel 80 107 REYKJAVIK CELAND r Gerard Carey 45 O Connell Street DUBLIN 1 REPUBLIC OF IRELAND Sig Giovanni Masci via Garibaldi 27 47037 RIMINI RN TALY Jaques MULLER 71 Route de Longway 4750 PETANGE LUXEMBOURG ONACO FRANCE rJ van Dieten orsstr 111 2312 BK LEIDEN THE NETHERLANDS Herr Hans Hansen Svingen 22
16. ept Canary Islands Denmark except Faroe Islands Hungary Netherlands Sweden and Greenland Ireland Poland Other destinations that sit within Europe but are VAT exempt and therefore can be sent as a Rest of World selection include Andorra Gibraltar San Marino For a comprehensive list please visit www hmrc gov uk vat managing international 18 Labels Shown below are the labels which are required to be fully completed and attached to a mail bag or york for all postings Priority P5627C Economy P5629C Royal Mail leternational Mixed Mail and Format Specific Services Phere complete ek hones an ope Rey al Mall Interaationsl Mixed Mail and Format Specific Services mc compote c bona a appwopriak Prodani nii Maechhersite Pre ect Zone Man tram abie mere a ECONOMY OF ben _ Posted L DO NOT OPEN AT MAIL CENTRE FORWARD TO HWDC the rover Sender bo prov nhc amos aios and avon summer on roc of Oram batt PS629C PRIORITY at lf tag Posted Le fae No OPEN AT MAIL CENTRE marae akiros and soo cumbar va tx never of Sends 7 te pros ack Unsorted High Volume As a reminder this service has a minimum entry criteria of 1 000 packets if the posting is purely international across the two service speeds or when combined with a UK sorted bulk mailing then the international element must consist of at least 5 packets per servi
17. er Optional None Unless combined with a UK sorted bulk mail posting Step by step guide Everything you need to know from addressing your packets to despatching them Regardless of which option you choose here are the steps you need to take in order for us to get your packets where you want when you want them there Step 1 getting ready Check what you re sending International Packets can be used to send any personalised packets or items of commercial value as well as non personalised direct marketing communications like catalogues and directories Prohibited and restricted items There are certain prohibited items which you must not send What is prohibited or restricted varies from country to country and can sometimes include apparently ordinary things If you are unsure about anything please contact a Royal Mail Sales Centre on 08457 950 950 Or visit www royalmail com countriesAtoZ Dangerous items and substances You must not send dangerous items and substances by any of Royal Mails international services Major classes of dangerous substances include explosive fireworks gases flammable liquids toxic substances corrosive chemicals etc Please note aerosols cannot be carried in the postal network Classifications of dangerous items and substances may change so please check with a Royal Mail Sales Centre on 08457 950 950 Or visit www royalmail com prohibitions Check the size and weight of your packe
18. ernationalmailtechnical com For details of the service codes refer to Appendix A on page 30 Step 5 despatch Collection If you have a local daily collection of mail then your Unsorted and Zone Sort International Packets can be collected at the same time Please note Unsorted High Volume is collected by the Regional Distribution Centre network If you require a collection please contact a Royal Mail Sales centre on 08457 950 950 to arrange this Order more supplies Once you ve completed your mailing you may need to replenish your stocks of bags yorks ties labels and customs forms ready for your next mailing Please contact us on 08457 950 950 for more supplies and allow 72 hours for the delivery of stock Alternatively you can order your mail supplies when you log into the Online Business Account System or vist www royalmail com mailsupplies Service specific steps A few things to remember about Unsorted and Zone Sort gt All mail items must have a Printed Postage Impression gt All items sent Priority must have an Airmail indicator applied gt Economy mail must not have an Airmail indicator gt Zone Sort Mail must be split between EU and Rest of World see below Austria Estonia Italy Portugal Vatican City Belgium Finland a h Romania i except Aland Islands atvia Bulgaria e Slovak Republic France Lithuania Cyprus Slovenia Germany Luxembourg Czech Republic Spain Greece Malta exc
19. fication for Packets All International Packets mailings will be sorted by machine at our Heathrow Worldwide Distribution Centre All postings must therefore be machine readable by our Optical Character Recognition OCR software How it works Using Optical Character Recognition OCR software requires you to print your addresses in a typeface that our sorting machines are able to read by breaking each line down into separate characters or words and looking for vertical white paths between them However in order for OCR to function properly only certain fonts can be used and print quality must be of a certain standard For example using typefaces that are more unevenly spaced than others or printing labels on a printer where the ink is running low may cause the item to be rejected and us having to resort to manual sorting mode which can cause delay and affect your discount level There are a variety of fonts you can use though we recommend you use one from the list below wherever possible We also recommend you regularly check the quality of your print output for clarity If you have any doubts on either of these requirements please contact your account manager Here are examples of recommended typefaces Arial 10 12pt regular Avant Garde 11 15pt regular Century Schoolbook 10 11 pt roman and bold Courier 10 15pt regular and bold Franklin Gothic 11 14pt book Geneva 10 12pt regular Helvetica 12 15pt regular and bold
20. ng or beforehand where possible 24 An example of a standard Line Listing is shown below Standard Line Listing Company name Account Number International Packets Unsorted ssc Selection Total Items Total Bags Total Cumulative Culmulative Name Weight Items Bags 99891 Priority 99895 Economy Total Indicates all mandatory information Despatch of Mail Once the mailing is ready to be despatched your packets can be handed over to us in mail bags loaded into Rigid Stackable Containers RSCs The labels below must be attached around the neck of a mail bag memm gy a F 99891 5 aa ap 99895 PRIORITY ECONOMY m OE g E ier E MAX BAG WGT 1 bga MAX RAG WGT tt kge The next step is to load the bags into RSCs some areas of our network may offer sleeved yorks as an alternative to RSCs however this is subject to prior approval by Royal Mail so please contact us on 08457 950 950 Loading bags in RSCs Bags should be placed into Royal Mail Rigid Stackable Cages RSCs Where small volumes of overseas mail are being posted as part of a domestic mailing i e 1 5 bags these can be mailed in the same cage as the inland element However larger volumes must be presented in a separate RSC Next you must place a Royal Mail cage card on each cage to identify the cage contents or attached to a york if they are being used Cage cards are available from Royal Mail please contact
21. nload a copy visit www mailsorttechnical com 20 The report can be tailored to suit your needs however for mailings which contain both international and domestic elements the computer planning report must contain the following information mandatory information for Unsorted High Volume mailings is highlighted in bold gt Name and address of the poster agreement holder gt Posting Date gt Account number gt Service required including the international service speeds gt Minimum selection size gt The format of the item Packet Number of selections the maximum is two selections for overseas For domestic sorted bulk mail services number of direct and residue selections are required gt Number of International Bags For domestic sorted bulk mail services number of direct and residue bags gt Total Items gt Total weight gt Job reference number gt Percentage of mail fully and accurately postcoded for UK An example of a well designed computer planning report for a UK sorted posting containing Packets Unsorted High Volume mail with all the mandatory information is shown on the following page Example of a sorted bulk mail Computer Planning report which includes International Packets Unsorted High Volume Company Name Insert sorted service name and International Account Number High Volume Packets Address Line 1 Address line 2 Date Town Postcode Insert service name
22. ou to create sales orders electronically it holds your posting history so you can retrieve reports and export information to perform further analysis Benefits of OBA include gt Streamlined ordering and online payment gt Easy yet secure access to your records gt Fast and easy account management all in one place For further information visit www royalmail com oba When using Unsorted and Zone Sort services you will need to select the service zone if applicable and input the number of items and the average weight When using the Unsorted High Volume service you must input into OBA the number of items and their average weight for each country you are sending to as the service offers country specific pricing We have created an OBA Data Generator which you can use to facilitate a quick and easy mail file upload process This is available for download from www internationalmailtechnical com Alternatively you can develop software to provide an electronic transfer mechanism to the OBA Interface Testing and accreditation for such an electronic link will be undertaken separately by our OBA technical support team 16 Work out the costs using the Rate Card To calculate the cost of your mailing please refer to the International Packets rate card This can be downloaded from the document library at www royalmail com internationalpackets There is also a pricing calculator available to download at www int
23. rmation is available at www royalmail com internationalcontractservices gra Royal Mail the Cruciform and the colour red are registered trade marks of Royal Mail Group Ltd International Packets Royal Mail Group Ltd 2012 All rights reserved P6655
24. s protbted by ptslsdan or by posta or cakes gem bes Cate and sender s signatere A Customs declarations can be ordered by contacting Royal Mail on 08457 950 950 or you can download templates from www royalmail com customs 12 Step by step guide PPIs and Airmail Indicators Printed Postage Impression PPI Each PPI design examples below has its own specification that has to be followed when you produce your artwork Each PPI is made up of two components the delivery speed indicator and the Delivered by Royal Mail mark The dimensions of the delivery speed indicator graphic must not be altered and must be one of the four sizes permitted The text with the delivery speed indicator e g Postage Paid and the initials GB and PPI licence details text in the PPI design must not be altered other than to insert the PPI licence number and where appropriate a town name All other text must remain fixed Both components must appear on the mailpiece for items being sent to addresses in the UK For items being sent abroad you can choose not to include the Delivered by Royal Mail mark within the PPI but you must have the delivery speed indicator You can select from four sizes of PPls Full details on PPls are available at www royalmail com ppi Example of an English PPI with both components Delivered by ROYAL MAIL gt PPI licence details Please note that SO
25. ts Your packets must fall within certain size and weight limits Anything that exceeds them could instead be sent through Parcelforce Worldwide Please go to www parcelforce com for more information Size and weight limits Size Limits Items packed flat Minimum One surface at least 90mm x 140mm Maximum Length plus depth plus width 900mm No single side must be longer than 600mm Items rolled up Minimum length plus 2 x diameter should be at least 170mm No single side can be shorter than 100mm Maximum Length plus 2 x diameter should not be more than 1040mm Length not over 900mm Weight The maximum weight for an individual item is 2kg However you can send books and pamphlets i e any papers bound together up to 5kg Items between 2kg and 5kg in weight which contain books or pamphlets must be marked Printed Papers in the top left hand corner on the front of the packet You should not include personal correspondence with these items Please note Exceptions to the information above lreland only books can be above 2kg up to the limit of 5kg gt Cambodia no items above 2kg gt Canada no items above 2kg 10 Step by step guide Step 2 addressing your packets Address your mail Please address your packets as clearly as possible Pages 28 and 29 show sample addresses for most European countries and many others too There are also a few basic rules to follow to help us get your packets to
26. vices you will need to spend in excess of 5 000 per annum across the International Contract Services portfolio This guide has been put together to show you how International Packets works but if any of your questions still go unanswered we ll be glad to help just call 08457 950 950 local rate or you can visit our website at www royalmail com internationalpackets P Sa 4 Your options International Packets gives you 3 options for presenting your packets From essentially just handing over a bag or york of mail and letting us do everything else to sorting it into different zones Here are your choices Unsorted All you need to do is segregate your packets by service speed we ll do the rest It also requires you to account for your daily despatches by counting and weighing that day s mail and completing the necessary documentation With this service VAT will charged on all the mail Unsorted High Volume This is an option for customers sending bulk postings in excess of 1 000 items per mailing overseas or 1 000 items in total when combined with a UK sorted bulk mail service such as Advertising Mail Publishing Mail or Business Mail where the minimum quantity is 5 international packets per service speed This option offers country specific pricing VAT will only be levied on EU traffic Zone Sort Zone Sort requires that you divide your mail into two selections European Union and Rest of World The purpose
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