MultiModem IND MT5634IND User Guide - Multi
Contents
1. Extension Entry Callback Direct Connection Callback Security Commands Chapter 5 Troubleshooting None of the LEDS Lights Modem Does Not Respond to Commands Modem Cannot Connect When Dialing Modem Disconnects while Online Modem Cannot Connect when Answering File Transfer Is Slow Data is Lost Garbage Characters on the Monitor Modem Doesn t Work with Caller ID Fax and Data Software Can t Run at the Same Time Appendix A Flash Upgrade Appendix B Regulatory Compliance Telecom Requirements for the United States FCC Part 15 Regulation EMC Safety and R amp TTE Directive Compliance International Modem Restrictions Industry Canada New Zealand Telecom Warning Notice South African Statement Information on HS TS Substances According to Chinese Standards in English Information on HS TS Substances According to Chinese Standards in Chinese Restriction of the Use of Hazardous Substances RoHS Waste Electrical and Electronic Equipment Statement WEEE Directive Instructions for Disposal of WEEE by Users in the European Union Index 4 MTS634IND User Guide Chapter 1 Description and Specifications This guide describes how to set up and use your Multi Tech MultiModem IND MultiModem Package Contents AC Powered Version DC Powered Version2. If the password is valid the following message appears and the modems establish a working connection OK Connecting Extension Entry Callback Use this procedure when calling from an extension at the callback number The password that you use must be set up for an optional extension entry callback 1 Use a data communications program to dial the number of the callback modem When the connection is established the callback modem responds with the following message Password gt 2 Type an extension entry password press the plus key type the extension to call back to and press Enter You have three attempts or one minute to enter a valid password If the password is valid the following message appears and the modems disconnect OK Disconnecting 3 After the delay specified by the CBDn command the callback modem calls the extension that you entered after the character If the callback modem is unable to establish a connection it tries again up to the number of attempts specified by the CBAn command After the modems reconnect the following message reappears Password gt 4 Type the same password you used to initiate the call You are allowed three attempts to enter the password After that you will be disconnected If the password is valid the following message appears and the modems establish a working connection OK Connecting Direct Connection Use this procedure when you want to connect without first being called
3. Multi IND Industrial Modem Data Fax Industrial Temperature Modem MT5634IND User Guide Multi lechi Systems Copyright and Technical Support MultiModem IND User Guide MT5634IND S000369C Rev F Copyright This publication may not be reproduced in whole or in part without prior expressed written permission from Multi Tech Systems Inc All rights reserved Copyright 2007 2012 Multi Tech Systems Inc Multi Tech Systems Inc makes no representations or warranty with respect to the contents hereof and specifically disclaims any implied warranty of merchantability or fitness for any particular purpose Furthermore Multi Tech Systems Inc reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Check Multi Tech s web site for current versions of our product documentation Revision History Revision Date Description 03 12 10 Added Technical Support Web Portal information Changed the drawing of the RS 232 9 Pin Connector to a male connector Added Receiver Sensitivity to the Technical Specifications D 12 07 11 Removed CD references added information on Installation Resources website E 12 06 2012 Updated RoHS F 12 12 2013 UL translations Patents This device is covered by one or more of the following patents 6 031 867 6 012 113 6 009 082 5 905 7
4. Flash memory for easy updates Callback security Remote configuration Caller ID in U S Autodial redial repeat dial dial pauses Pulse or tone dial and touch tone dial Dial tone and busy signal detection for reliable call progress reporting Nonvolatile memory for storage of custom settings and two phone numbers Call status display Auto parity and data rate selections On screen displays for modem option parameters Manufacturing Trade Name MultiModem Information Model Number MT5634IND Registration Number The embedded SocketModem MT5634SMI is the registered part of this product AU7USA 25814 MS E Ringer Equivalence 0 38 Modular Jack USOC RI11 Certification EMC Safety Approvals FCC Part 15 Class B Emissions for U S A and Canada EN55022 Class B Emissions for EU countries Needed for CE marking EN55024 Immunity for EU countries Needed for CE marking EN61000 6 2 Immunity for industrial environments Safety Certifications UL60950 1 U S A and Canada Safety EN60950 1 Safety for EU countries Needed for CE marking GR1089 Clause 4 NEBS Tested Reliability Temperature Range 40 C to 85 C EN60068 2 6 Vibration 10 to 500 Hz sine vibration 5g EN60068 2 30 Temp Humidity Damp Heat cycling EN60068 2 1 Cold 40 C EN60068 2 2 Dry Heat 85 C EN60068 2 14 Change of Temperature 40 C to 85 C IEC 68 2 27 Shock 3 shocks 3mS duration 50g Warrant
5. Chapter 1 Description and Specifications Using the MultiModem IND on a Leased Line The MultiModem IND can be used on a two wire leased line A leased line is a private permanent phone connection between two points Unlike a dialup connection a leased line is always active The modems automatically connect when they are attached to the line and are turned on Because a leased line is always active one of the two modems on the line must be configured as the originate modem and the other as the answer modem however it does not matter which is which In the event of an interruption leased line modems automatically reconnect when the data line or power is restored You must enter these commands in your communication programs terminal window Connect a modular phone cable to the LINE jack Connect the other end ofthe cable to a two wire lease line jack or terminals supplied by the phone company Turn on the modem Use the following AT command to configure a modem as the originating modem AT8L18W for L L Orig Use the following AT command to configure a modem as the answering modem AT amp L2 amp W for L L Ans MTS634IND User Guide 9 Chapter 2 Installation Chapter 2 Installation Mounting the Modem Optional The MTS634IND is design to be used on the desktop or to be panel mounted For panel mounting the modem is usually mounted against a flat surface using two screws Drill two moun
6. actual speed depends on server Rates capabilities and line conditions otherwise the same rates as client to client data rates apply see Client to Client Data Rates Client to Client Data 33600 31200 28800 26400 24000 21600 19200 16800 14400 12000 Rates 9600 7200 4800 2400 1200 0 300 bps Fax Rates 33600 31200 28800 26400 24000 21600 19200 16800 14400 12000 9600 7200 4800 2400 300 bps Modem V 92 V 90 V 34 V 32bis V 32 V 22bis V 22 Bell 212A and 103 113 V 21 Compatibility V 23 V 42bis V 44 Fax Compatibility ITU T Super Group 3 Class 1 0 2 0 2 1 T 4 1 30 V 21 V 27ter V 29 V 34 V 17 and TIA EIA Class 1 2 TR29 2 Error Correction V 42 Data Compression V 44 V 42bis Flow Control XON XOFF hardware RTS CTS Transmit Level 13 dBm Receiver Sensitivity 43 dBm under worst case conditions Environmental Temperature range 40 C to 85 C Mechanical 4 3 w x 2 4 h x 0 94 d 4 2 oz Dimensions amp Weight 11 cm x 6 1 cm x 2 4 cm 120 g Command Buffer 60 characters Other Features Desktop or panel mounting Industrial chassis a rugged water resistant industrial chassis made of aluminum Automatic fallback to slower speeds in noisy line conditions and fall forward to faster speeds as conditions improve 6 MTS634IND User Guide Chapter 1 Description and Specifications Category Description Fully AT command compatible 2 wire leased line support
7. of digits in the extension Increment the memory location number by one to save to additional memory locations For example to store a callback phone number in the second memory location type AT amp Z1 JAT00000 222 where x00000 is the dialing string Repeat through memory location 29 until all dialing strings are entered To review your entries type AT amp V and press Enter Calling Procedures Use the following procedures to call a modem that has callback security enabled Note that autoanswer must be enabled on the calling modem S0 1 Password Only Callback Use this procedure when calling from a fixed location 1 Use a data communications program to dial the number of the callback modem When the connection is established the callback modem responds with the following message Password gt 2 Type the password for your modem s phone number Press Enter You have three attempts or one minute to enter a valid password If the password is valid the following message appears and the modems disconnect OK Disconnecting After the delay specified by the CBDn command the callback modem calls the number associated with the password If the callback modem is unable to establish a connection it tries again up to the number of attempts specified by the CBAn command After the modems reconnect the following message reappears Password gt 3 Type the same password you used to initiate the call You have three atte
8. one for your computer e Peripheral expansion cards such as sound and game cards might include a serial port preconfigured as COM1 or COM2 The extra serial port or the card itself may use the same COM port memory ad dress or interrupt request IRQ as your communication port Be sure to disable any unused ports Windows 9x Right click on My Computer select Properties from the menu click on the Device Manager tab double click on Ports then double click on the communication port your modem is connected to In the port s Properties sheet click on the Resources tab to see the port s input output range and interrupt reguest If another device is using the same address range or IRQ it appears in the Conflicting Device List Uncheck Use automatic settings to change the port s settings so they do not conflict with the other device or select the port the conflicting device is on and change it instead If you need to open your computer to change switches or jumpers on the conflicting device refer to the device s documentation Windows NT 4 0 To look for address or IRQ conflicts click Start Programs Administrative Tools Common and Windows NT Diagnostics In the Windows NT Diagnostics dialog box click the Resources tab to see which input output ranges and interrupt requests are in use If you need to open your computer to change switches or jumpers on the conflicting device refer to the device s documentation e The serial port
9. s GY rettosng ates me nastas Modom Nachod To 4 Click Add Do you want Winonsto detect your modem iedeva wi non ty octet your modem eto soninarg you should 1 Fhe modems teched te your comoder eke sue Lis tured on 2 Qut ery prgrans tht may be using emod Olek Nest wen you are ready to cortine 7 Dont detect ny modem wl sees fom at 5 Select Don t detect my modem will select it from a list and click Next 12 MT5634IND User Guide Chapter 2 Installation Select he manche arc mode of your modem your meer set eo you heve n reto dk ci Have Dak Manufacturer Mods Sanda Ma Ty rec MIDA Tec MSA USE tara Mr Saa Miu E Th dv igal signe 6 Select Have Disk Ada Hardware Wiard p e the mance tate do te ae ae Matt cones aves veed boo 7 Browse to the driver INF file that you saved to your computer and click Next Ade Hardware natal Now Modom en S S BH Arno isk chek ine Oak Moder Mia E Tael MTSEBIZBA eek noen mesi 8 Select the MultiTech MT5634IND V92 IND driver and click Next MTS634IND User Guide 13 Chapter 2 Installation at Hardware Ward natal New Modom eet th pt you want to tl the modem emo Pen On whch pote da you wat to ratala C pois SRE Te ows Er 9 Select the port where you want to install
10. the modem and click Next With some Windows versions a Windows Logo testing screen appears Click Continue Anyway Medem statator i fish Your modem rac boan ot up succed you wart to charge hese setings double the Plone md oder Ortone con Corr Pane ek te Vides D annara mr bran ciek Poti 10 Click Finish to exit Configuring the Modem for Your Country or Region Different countries have different requirements for how modems must function Before using your modem configure it for country region in which you are using it You can use either the Global Wizard or AT Commands to configure the modem for your country Using the Global Wizard If using your modem with a Windows operating system use the Global Wizard software to set the country This is available through the Multi Tech Installation Resources site Installing the Global Wizard 1 Go to http www multitech com setup product go and select your model from the Product drop down list 2 Click Software 14 MT5634IND User Guide Chapter 2 Installation 3 Click Global Wizard link 4 Click Run twice The Global Wizard installer launches 5 Click Next 6 Click Yes 7 Click Next 8 Click Finish This completes the Global Wizard installation Selecting the Country through the Global Wizard 1 Click Start All Programs Global Wizard and select Global Wizard The Global Wizard opens Click Next The Global Wizard searches for y
11. the presence of specific hazardous substances in the products at the design phase The WEEE Directive covers all Multi Tech products imported into the EU as of August 13 2005 EU based manufacturers distributors retailers and importers are obliged to finance the costs of recovery from municipal collection points reuse and recycling of specified percentages per the WEEE requirements Instructions for Disposal of WEEE by Users in the European Union The symbol shown below is on the product or on its packaging which indicates that this product must not be disposed of with other waste Instead it is the user s responsibility to dispose of their waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or where you purchased the product July 2005 MTS634IND User Guide 35 Index AC power connection autoanswet call waiting callback security message parity password phone numbers caller ID carrier detect configure modem AT commands Global Wizard co
12. to different word lengths stop bits or parities If you have connected at 8 N 1 try changing to 7 E 1 or vice versa using your communication software You might be experiencing line noise Enable error correction if it is disabled or hang up and call again you might get a better connection the second time At speeds above 2400 bps the remote modem might not use the same transmission or error correction standards as your modem Try connecting at a slower speed or disabling error correction With no error correction however line noise can cause garbage characters 26 MTS634IND User Guide Chapter 5 Troubleshooting e Try entering the 111 command in online mode or the amp V command in command mode to display information about the last connection making a screen print of the connection statistics and checking for parameters that might be unacceptable Modem Doesn t Work with Caller ID Caller ID information is transmitted between the first and second rings so if autoanswer is turned off 50 0 or if the modem is set to answer after only one ring S0 1 the modem will not receive Caller ID information Check your initialization string and if necessary change it to set the modem to answer after the second ring SO 2 Make sure that you have Caller ID service from your phone company Fax and Data Software Can t Run at the Same Time Communication devices can be accessed by only one application at a time In W
13. 763 785 9874 Warranty To read the warranty statement for your product please visit htto www multitech com warranty go 2 MTS634IND User Guide Contents Chapter 1 Description and Specifications MultiModem Package Contents AC Powered Version DC Powered Version AT and Fax Commands Telecom Safety Warnings Technical Specifications and Features Electrical Specifications LED Indicators RS 232 9 Pin Connector b m O O OU OU in in Using the MultiModem IND on a Leased Line Chapter 2 Installation Mounting the Modem Optional Connecting the Modem to Your System Downloading Drivers Installing the Modem Driver Configuring the Modem for Your Country or Region Using the Global Wizard Installing the Global Wizard Selecting the Country through the Global Wizard Using AT Commands to set Country or Region Chapter 3 Remote Configuration Basic Procedure Changing the Setup Password Changing the Remote Escape Character Chapter 4 Callback Security Changing the Setup Password 18 18 Turning Callback Security On and Off Setting Callback Security Message Parity Assigning Callback Passwords and Phone Numbers Calling Procedures Password Only Callback MTS634IND User Guide 3 Contents Number Entry Callback
14. 94 5 864 560 5 815 567 5 815 503 5 812 534 5 809 068 5 790 532 5 764 628 5 764 627 5 754 589 5 724 356 5 673 268 5 673 257 5 644 594 5 628 030 5 619 508 5 617 423 5 600 649 5 592 586 5 577 041 5 574 725 5 559 793 5 546 448 5 546 395 5 535 204 5 500 859 5 471 470 5 463 616 5 453 986 5 452 289 5 450 425 D353 598 5 355 365 5 309 562 5 301 274 Other patents pending Trademarks Multi Tech the Multi Tech logo and MultiModem are registered trademarks of Multi Tech Systems Inc All other brand and product names mentioned in this publication are trademarks or registered trademarks of their respective companies Contacting Multi Tech Knowledge Base The Knowledge Base provides immediate access to support information and resolutions for all Multi Tech products Visit http www multitech com kb go Installation Resources To download manuals firmware and software visit http www multitech com setup product go Support Portal To create an account and submit a support case directly to our technical support team visit https support multitech com Technical Support Business Hours M F Sam to Spm CT Country By Email By Phone Europe Middle East Africa support multitech co uk 44 118959 7774 US Canada all others support multitech com 800 972 2439 or 763 717 5863 World Headquarters Multi Tech Systems Inc 2205 Woodale Drive Mounds View Minnesota 55112 Phone 763 785 3500 or 800 328 9717 Fax
15. O O O o O o X Represents that the concentration of such hazardous toxic substance in all the units of homogeneous material of such component is higher than the SJ Txxx 2006 Reguirements for Concentration Limits Represents that no such substances are used or that the concentration is within the aforementioned limits 32 MTS634IND User Guide Appendix B Regulatory Compliance Information on HS TS Substances According to Chinese Standards in Chinese kats tikke Ai All ih EIP UE AREA tar ik B395 BERERE Multi Tech Systems Inc P nn PAES HHIH REA TS BRAT A HS AT F VVTK BABI a x ane sank SAAK PB He cD CR6 PBB PBDE o EIRE EG st o o o o ol olololxlololololololxlolololo x x o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o DRE e o o o o o o o o o o o o o o o o jojo MA BE SAA BE KR ZWARE ZAR FARANE E ii F SJ Txxx 2006 RZ Ae MTS634IND User Guide 33 Appendix B Regulatory Compliance Restriction of the Use of Hazardous Substances RoHS Multi Tech Systems Inc Certificate of Compliance 2011 65 EU Multi Tech Systems confi
16. ay vary for international modems Changing settings may cause a modem to become non compliant with national regulatory reguirements in specific countries Also note that some software packages may have features or lack restrictions that may cause the modem to become non compliant MTS634IND User Guide 29 Appendix B Regulatory Compliance Industry Canada This Class B digital apparatus meets all reguirements of the Canadian Interference Causing Eguipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du Reglement Canadien sur le mat riel brouilleur This device complies with Industry Canada RSS Appliance radio exempt from licensing The operation is permitted for the following two conditions 1 the device may not cause harmful interference and 2 the user of the device must accept any interference suffered even if the interference is likely to jeopardize the operation Le pr sent appareil est conforme aux CNR d Industrie Canada applicables aux appareils radio exempts de licence L exploitation est autoris e aux deux conditions suivantes 1 l appareil ne doit pas produire de brouillage et 2 l utilisateur de l appareil doit accepter tout brouillage radioglectrique subi m me si le brouillage est susceptible d en compromettre le fonctionnement New Zealand Telecom Warning Notice The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted tha
17. back The password that you use must be set up for an optional direct connection Use a data communications program to dial the number of the callback modem When the connection is established the callback modem responds with the following message Password gt 2 Type a direct connection password press the key and then press Enter You have three attempts or one minute to enter a valid password If the password is valid the following message appears and the modems establish a working connection OK Connecting Note You can make all calls direct connect regardless of whether the password or phone number has the character by using the H1 command MT5634IND User Guide 21 Chapter 4 Callback Security Callback Security Commands The AT Commands related to Callback to Security are included in the AT Commands Reference Guide 22 MTS634IND User Guide Chapter 5 Troubleshooting Chapter 5 Troubleshooting If you are unable to make a successful connection or if you experience data loss or garbled characters during your connection check the following before calling Technical Support None ofthe LEDs Lights When you turn on the modem the LED indicators on the front panel should flash briefly as the modem runs a self test If the LEDs remain off the modem is probably not receiving power e Make sure that the modem s power switch is on If the modem is plugged into a power strip make sure t
18. d in conjunction with an approved surge protection device MTS634IND User Guide 31 Appendix B Regulatory Compliance Information on HS TS Substances According to Chinese Standards in English In accordance with China s Administrative Measures on the Control of Pollution Caused by Electronic Information Products EIP 39 also known as China RoHS the following information is provided regarding the names and concentration levels of Toxic Substances TS or Hazardous Substances HS which may be contained in Multi Tech Systems Inc products relative to the EIP standards set by China s Ministry of Information Industry MII Hazardous Toxic Substance Elements Name of the Lead Mercury Cadmium Hexavalent Polybrominated Polybrominated Component PB Hg CD Chromium Biphenyl Diphenyl Ether CR6 PBB PBDE Printed Circuit Boards O O O O O O Resistors X O O o O o Capacitors X O O o O o Ferrite Beads O O O o O o Relays Opticals O O O o O o ICs O o 0 o O o Diodes Transistors o o o o o o Oscillators and Crystals X O O o O o Regulator O O O o O o Voltage Sensor O o O o O o Transformer O O O o O o Speaker O O O o O o Connectors O o O o O O LEDs O O O o O o Screws Nuts and other X 0 o 0 0 o Hardware AC DC Power Supplies O O O o O o Software o o Oo o 9 Oo Documentation CDs Booklets and o o O O o 0 Paperwork Chassis
19. d returns the call by dialing a phone number that is stored with the password The person called back must then enter the password a second time to establish a connection Store up to 30 callback passwords and dialing strings in the modem Each dialing string can be up to 35 characters long and can contain commands as well as phone numbers For mobile callers program the dialing string to allow the caller to bypass the stored callback number by entering a temporary callback number to enter an extension at the callback number or to make a direct connection without callback For local security the passwords and dialing strings stored in the modem are protected from tampering by a setup password which you should change when you set up the modem You can further protect the modem against tampering by disabling its ability to respond to most AT commands To check for attempted break ins you can request the modem to display the number of failed password attempts Changing the Setup Password Your modem was shipped with a default setup password MTSMODEM The same password is used for both callback security and remote configuration Because anyone who has access to this guide has access to the default password you should change the password during your initial setup 1 Open a data communications program such as HyperTerminal 2 Type AT SMTSMODEM or AT Sxxxxxxxx if you have replaced the MTSMODEM password with 2000000 and press Enter The modem re
20. e One MTS634IND industrial data fax modem One MT5634IND industrial data fax modem Onen unina bracet One mounting bracket RS 232 serial cable e One RJ 11 phone cable RS 232 serial cable One RJ 11 phone cable One universal power supply with power Orretised power cable cord AT and Fax Commands AT commands and fax commands for the MT5634IND modem are published in separate Reference Guides To download these documents go to http www multitech com setup product go and select your model from the Product drop down list Telecom Safety Warnings Before servicing disconnect this product from its power source and telephone network Also Never install telephone wiring during a lightning storm e Never install a telephone jack in wet locations unless the jack is specifically designed for wet locations e Use this product with UL and cUL listed computers only Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface e Use caution when installing or modifying telephone lines e Avoid using a telephone during an electrical storm There may be a remote risk of electrical shock from lightning Do not use a telephone in the vicinity of a gas leak CAUTION To reduce the risk of fire use only 26 AWG or larger UL Listed or CSA Certified telecommunication line cord MTS634IND User Guide 5 Chapter 1 Description and Specification
21. e computer the phone jack and AC power You might have had a poor connection because of line conditions or the problem might have originated on the other end of the line Try again Your ISP might have hung up on you because of lack of activity on your part or because you exceeded your time limit for the day Try again Modem Cannot Connect when Answering The default DTR Control command amp D2 inhibits autoanswer To enable autoanswer change DTR Control to amp DO and make sure 8 00 amp Q5 or amp Q6 is also set For more information see the D MT5634IND User Guide 25 Chapter 5 Troubleshooting command in the AT Commands Reference Guide For information on changing the modem s default configuration see Install and Configure Your Software in Chapter 2 Autoanswer might be disabled Turn on autoanswer in your communications program or send the command ATS0 1 ATS0 2 if you have caller ID service to your modem in terminal mode File Transfer Is Slow If you are using a slow transfer protocol such as Xmodem try Zmodem or Ymodem G instead Is your line noisy If there is static on your line the modem has to resend many blocks of data to insure accuracy You must have a clean line for maximum speed Are you downloading a compressed file with MNP 5 hardware compression enabled Since hardware data compression cannot compress a file already compressed by an archiving program the transfer can be marginally slower
22. ection setup in your communication software e Reset your modem by turning it off and on If you are using DOS or Windows 3 1 communication software make sure the initialization string includes amp F as the first command to cancel any leftover commands that could affect the modem s operation e Ifyou don t get an OK the problem may still be in the communication software Make sure you have done whatever is necessary in your software to make a port connection Not all communication programs connect to the COM port automatically Some connect when the software loads and remain connected until the program terminates Others can disconnect without exiting the program The modem s TR indicator lights to show that the software has taken control of the modem through the COM port MT5634IND User Guide 23 Chapter 5 Troubleshooting Your communication software settings may not match the physical port to which the modem is connected The serial cable might be plugged into the wrong connector check your computer documentation to make sure Or the COM port you selected in your software might not be the COM port the madem is physically connected to Compare the settings in your software to the physical connection Make sure the serial cable is firmly connected at both ends If this is first time you have used the cable If so it may not be wired correctly Check the cable description on the packaging to make sure the cable is the right
23. enter the password again before a connection can be made Also dialing command locations 0 3 for use with the DS y dialing command are replaced by callback dialing command locations 0 29 To temporarily disable callback security if the modem is set to CBS1 or CBS2 for instance to call another modem type AT CBS3 and press Enter The modem returns to its original setting when you issue the hangup command ATH or the modem is reset Ifa remote modem breaks the connection callback security remains disabled Setting Callback Security Message Parity The password prompt and messages parity must match the parity of the computer to which the modem is connected 4 4 Open a data communications program such as Hyperterminal In the terminal window type ATHSXXxxxxxx where XXXXXXXx is your password Press Enter The modem responds with OK if the setup password is correct and ERROR if it is wrong The modems parity default value is No parity AT CBPO To change the modem s default to use even parity type ATHCBP2 Press Enter For odd parity type ATHCBP1 Press Enter To store the new parity value type AT amp W Press Enter Assigning Callback Passwords and Phone Numbers aly 2 Open a data communications program such as HyperTerminal In the terminal window type AT Sxw00000x where Xxxxxxxx is your password Press Enter The modem responds with OK if the setup password is correct and ERROR if it is wrong Enab
24. he power strip is plugged in and its power switch is on Make sure the power supply is firmly connected to the modem and the power supply s power cord is firmly connected to both to the power supply and the wall outlet or power strip e If the power strip is on and the modem switch is on try moving the power supply to another outlet on the power strip e Test that the outlet is live by plugging another device such as a lamp into it The modem or power supply may be defective If you have another Multi Tech modem try swapping modems If the problem goes away the first modem or power supply might be defective Call Technical Support for assistance CAUTION Do not replace the power supply with one designed for another product doing so can damage the modem and void your warranty ATTENTION Ne remplacent pas le bloc d alimentation avec un design pour un autre produit Cela peut endommager le modem et annuler votre garantie Modem Does Not Respond to Commands Make sure the modem is plugged in and turned on Make sure you are issuing the modem commands from data communication software either manually in terminal mode or automatically by configuring the software You cannot send commands to the modem from the DOS prompt Make sure you are in terminal mode in your data communication program then type AT and press Enter If you get an OK response from your modem your connections are good and the problem likely is in the conn
25. he preferred method of dialing is to use DTMF tones as this is faster than pulse decadic dialing and is readily available on almost all New Zealand telephone exchanges 5 Warning Notice No 111 or other calls can be made from this device during a mains power failure 6 This equipment may not provide for the effective hand over of a call to another device connected to the same line 30 MTS634IND User Guide Appendix B Regulatory Compliance 7 Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the eguipment PC associated with this device The associated eguipment shall be set to operate within the following limits for compliance with Telecom s Specifications For repeat calls to the same number There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation and The equipment shall go on hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt For automatic calls to different numbers The equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is no less than 5 seconds between the end of one call attempt and the beginning of another 8 For correct operation total of the RN s of all devices connected to a single line at any time should not exceed 5 South African Statement This modem must be use
26. if the setup password is correct and ERROR ifitis wrong 3 Type ATHIS KKKKKKKK where xxx stands for the password and then press Enter The password can include any keyboard character and can be up to eight characters long The modem responds with OK The new password is saved automatically Caution Passwords are case sensitive 16 MTS634IND User Guide Changing the Remote Escape Character To further improve security you can change a remote modem s remote configuration escape character either locally or remotely The remote configuration escape character is stored in register 9 The factory default is 37 which is the ASCII code for the percent character Setting 9 to 0 zero disables remote configuration entirely Caution If you do this remotely you won t be able to change it back remotely Establish a remote configuration link with the remote modem as described in Basic Procedure 2 Type ATS9 n where n is the ASCII code for the new remote configuration escape character and then press Enter 3 Save the new value by typing AT amp W and pressing Enter 4 Type ATO and press Enter to exit remote configuration MT5634IND User Guide 17 Chapter 4 Callback Security Callback security protects your network from unauthorized access and helps control long distance costs When you enable callback security all callers must enter a password When the modem receives a valid password it hangs up an
27. ina particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the eguipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Warning Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment EMC Safety and R amp TTE Directive Compliance CE The CE mark is affixed to this product to confirm compliance with the following European Community Directives Council Directive 2004 108 EC of 15 December 2004 on the approximation of the laws of Member States relating to electromagnetic compatibility and Council Directive 2006 95 EC of 12 December 2006 on the harmonization of the laws of Member States relating to electrical eguipment designed for use within certain voltage limits and Council Directive 1999 5 EC of 9 March 1999 on radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity International Modem Restrictions Some dialing and answering defaults and restrictions m
28. indows 95 and higher you can have data and fax communication applications open at the same time but they cannot use the same modem at the same time MT5634IND User Guide 27 Chapter 5 Troubleshooting Appendix A Flash Upgrade Your modem is controlled by semi permanent firmware which is stored in flash memory Multi Tech s firmware remains stored in memory when the modem is turned off and can be upgraded as new features are added Multi Tech s Flash Wizard can be downloaded from Multi Tech s FTP site Use this Flash Wizard for upgrading your firmware Documentation for using the Flash Wizard is included with the wizard Flash Wizard Software for Windows fip itp multitech eom utilities ilashwizard Flash Wizard Software for Linux http mtilashwiz sourceforge net 28 MTS634IND User Guide Appendix B Regulatory Compliance Telecom Reguirements for the United States FCC Part 15 Regulation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This eguipment generates uses and can radiate radio freguency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur
29. l tone If you hear a dial tone your modem might be installed behind a corporate phone system PBX with an internal dial tone that sounds different from the normal dial tone In that case the modem might not recognize the dial tone and might treat it as an error Check your PBX manual to see if you can change the internal dial tone If you can t change your modem s initialization string to replace X4 with X3 which will cause the modem to ignore dial tones If the modem reports BUSY the other number might be busy in which case you should try again later However it might indicate that you have failed to add a 9 the prefix to the phone number if you must dial 9 for an outside line e Ifyou must dial 9 include it in the modem s dial prefix to dial it automatically for example ATDT9 note the comma which inserts a pause before the number is dialed If you insert the 9 into the dial prefix you do not have to include it in each directory entry e To change the dial prefix in HyperTerminal select Connect from the Call menu click Dialing Properties and type 9 in the local and long distance boxes in How dial from this location If there is no answer on the remote end the modem reports NO CARRIER You might have dialed a wrong number and a person answered or you might have dialed the correct number but the other computer or software was turned off or faulty Check the number and try again or try calling another system to make sure your
30. le callback security by typing ATHCBS1 or AT CBS2 and pressing Enter To store a callback passwordfor the first callback memory location type ATHCBNO xxxxxxxx where 2000000 is the first password Press Enter The password must be unique must be six to eight characters in length and must not contain a or character e Increment memory location number by one to save to additional memory locations For example to store password for the second callback memory location type AT CBN1 xxxxxxxx where xxxxxxxx is the second password Repeat as many times as necessary up to memory location 29 until all passwords are entered To store a callback phone number in the first memory location type AT amp ZO JATxxxxxxxx where xxxxxxxx is the dialing string Press Enter The phone number must be preceded by DT for tone dialing or DP for pulse dialing e The dialing string can also include other AT commands for example AT amp ZO ATMODTS551212 MTS634IND User Guide 19 Chapter 4 Callback Security 7 e Up to 35 characters can be used The and characters are optional Number entry Enables a mobile caller to enter his current phone number for callback Direct connection Enables a caller to choose direct connection without being called back 2 Extension entry Must be used with the command Enables a caller to enter an extension number for callback The number of characters must egual the number
31. might be defective If you have another serial port install the modem on it change the COM port setting in your software and try again The modem might have a problem beyond the scope of this user guide If you have another Multi Tech modem try the other modem If there is no problem with the other modem call Technical Support for assistance Modem Cannot Connect When Dialing There can be several reasons the modem fails to make a connection Possibi ies include no physical connection to a phone line a wrong dial tone a busy signal a wrong number no modem at the other end e a faulty modem computer or software at the other end incompatibility between modems poor line conditions Use extended result codes to narrow the list Extended result codes are enabled by default If they have been disabled include V1X4 in the modem initialization string or in terminal mode enter ATV1X4 and press Enter When you dial again the modem reports the call s progress If the modem reports NO DIALTONE check that the modem s phone line cable is connected to both the modem s LINE jack not the PHONE jack and the phone wall jack If the cable looks secure try 24 MTS634IND User Guide Chapter 5 Troubleshooting replacing it If that doesn t work the problem might be in your building s phone installation To test the building installation plug a phone into your modem s phone wall jack and listen for a dia
32. modem is working Try calling the number on your phone If you hear harsh sounds then another modem is answering the call and the modems might be having problems negotiating because of modem incompatibilities or line noise Try connecting at a lower speed Poor line conditions can affect the connection When using V 34 or V 32 client to client connections in poor conditions setting 38 0 may result in better performance Modem Disconnects while Online If you are not using modem on hold call waiting can interrupt your connection when someone tries to call you If you have call waiting service disable it before each call In most phone areas in North America you can disable call waiting by preceding the phone number with 70 verify this value with your phone company Include the call waiting disabling code in the modem s dial prefix for example ATDT 70 note the comma which inserts a pause before the number is dialed To change the dial prefix in HyperTerminal select Connect from the Call menu click Dialing Properties check This location has Call Waiting and select the correct code for your phone service If you have extension phones on the same line as your modem you or someone else can interrupt the connection by picking up another phone If this is a frequent problem disconnect the extension phones before using the modem or install another phone line especially for the modem Check for loose connections between the modem and th
33. mpts to enter the password after which you will be disconnected If the password is valid the following message appears and the modems establish a working connection OK Connecting Number Entry Callback Use this procedure when calling from a phone number that is different from the one stored with the password The password must be set up for optional number entry callback 1 Use a data communications program to dial the number of the callback modem When the connection is established the callback modem responds with the following message Password gt Type a number entry password press the plus key type ATDT and the number to call back to and press Enter You have three attempts or one minute to enter a valid password 20 MTS634IND User Guide Chapter 4 Callback Security Note Include the long distance and area codes if they are needed If the password is valid the following message appears and the modems disconnect OK Disconnecting 3 After the delay specified by the CBDn command the callback modem calls the number that you entered after the character If the callback modem is unable to establish a connection it tries again up to the number of attempts specified by the CBAn command After the modems reconnect the following message reappears Password gt 4 Type the same password you used to initiate the call You are allowed three attempts to enter the password after which you will be disconnected
34. nnector on the MultiModem Then attach the two wires at the other end of the fused cable to a DC power source Fused ce I Fused Cable Connection 5 Turn on your computer Downloading Drivers 1 Go to http www multitech com setup product go and select your model from the Product drop down list 2 Click Drivers 3 Click the link for the driver for your operating system 4 Open the zip file and extract the files to a folder in your Program directory Note To select the correct drivers you will need to know if you have a 32 bit or 64 bit operating system If you do not know which version you have Microsoft s Knowledge Base has steps for identifying the version MT5634IND User Guide 11 Chapter 2 Installation Installing the Modem Driver If you use a different operating system such as Unix or Macintosh see the README TXT file in the driver zip file 1 Login as an administrator Note Installing a device driver modifies your system For this reason you must have administration rights to install the driver If you do not have administrator rights find someone in your organization with this authorization 2 Plug in your modem Windows attempts to find drivers for the new hardware 3 Click Start Control Panel and select Phone amp Modem If Phone amp Modem is not listed change your Control Panel view to show icons Windows 7 or classic view Windows XP Vista a E Daina R sa Poire p rn
35. our modems and identifies them 3 Click Next Select a modem to configure 4 Click Next 5 Select the country in which the modem will be used and click Next 6 Review your choice of country If it is correct click Next to configure the modem 7 When Global Wizard announces that the parameters have been set click Finish to exit Using AT Commands to set Country or Region Non Windows users can configure the modem using AT commands You must enter these commands in your communication program s terminal window To configure the country region code the initialization string must contain the AT command for your specific country or region 1 Runa communications program such as HyperTerminal 2 Type AT T19 0 nn where nn is the country region code in hexadecimal notation 3 Click Enter The message OK displays 4 To verify that the correct country region has been configured type ATI9 and click Enter 5 The country region code displays for example Country Region AT Command hexadecimal Result code decimal Euro NAM AT T19 0 34 default 52 A list of country region codes can be found on the Multi Tech Web site at http www multitech com global approvals go MT5634IND User Guide 15 Chapter 3 Remote Configuration Chapter 3 Remote Configuration Remote configuration is a network management tool that allows you to configure MT5634IND modems anywhere in your network from one location With passwo
36. rd protected remote configuration you can issue AT commands to a remote modem for maintenance or troubleshooting as if you were on site Basic Procedure Use the following steps when the connection is established by the local or the remote modem Note The remote computer must be running and a communication program must be ready for a data connection which will be indicated by a lighted TR indicator on the front of the modem 1 Establish a data connection with a remote MTS634IND modem 2 Send three remote configuration escape characters followed by AT and the setup password and press Enter For example ATMTSMODEM You have four tries to enter the correct password before being disconnected If the password is correct the remote modem responds with OK 3 Send AT commands to configure the remote modem Refer to the AT Command Guide for more information 4 Save the new configuration by typing AT amp WO and pressing Enter 5 Type ATO and press Enter to exit remote configuration You can now break the connection in the normal way Changing the Setup Password Multi Tech modems are shipped with a default setup password MTSMODEM Because anyone who has the User Guide knows the default setup password you should change the password 1 Open a data communications program such as HyperTerminal 2 Type ATHSMTSMODEM or ATHSxxxxxxxx if you have replaced the MTSMODEM password with xxx and press Enter The modem responds with OK
37. rms that its embedded products comply with the chemical concentration limitations set forth in the directive 2011 65 EU of the European Parliament Restriction of the use of certain Hazardous Substances in electrical and electronic equipment ROHS These Multi Tech products do not contain the following banned chemicals Lead Pb lt 1000 PPM Mercury Hg lt 1000 PPM e Hexavalent Chromium Cr 6 lt 1000 PPM e Cadmium Cd lt 100 PPM Polybrominated Biphenyl PBB lt 1000 PPM Polybrominated Diphenyl Ether PBDE lt 1000 PPM Environmental considerations e Moisture Sensitivity Level MSL 1 Maximum Soldering temperature 260C in SMT reflow oven Lead usage in some components is exempted by the following RoHS annex therefore higher lead concentration would be found in some modules gt 1000 PPM Resistors containing lead in a glass or ceramic matrix compound 34 MTS634IND User Guide Appendix B Regulatory Compliance Waste Electrical and Electronic Equipment Statement Note to OEMs The statement is included for your information and may be used in the documentation of your final product applications WEEE Directive The WEEE Directive places an obligation on EU based manufacturers distributors retailers and importers to take back electronics products at the end of their useful life A sister directive ROHS Restriction of Hazardous Substances complements the WEEE Directive by banning
38. s Avertissements de s curit t l com Avant de l entretien d brancher ce produit de son r seau d alimentation et de t l phone galement e Ne jamais installer du c blage t l phonique pendant un orage lectrique Ne jamais installer de prises t l phoniques des endroits mouill s moins que la prise ne soit con ue pour de tels emplacements e Utilisez ce produit avec UL et cUL ordinateurs r pertori s seulement Ne jamais toucher fils ou des bornes t l phoniques non isol s moins que la ligne t l phonique n ait t d connect e au niveau de l interface r seau e Faire preuve de prudence au moment d installer ou de modifier des lignes t l phoniques e viter d utiliser le t l phone pendant un orage lectrique Il peut y avoir un risque de choc lectrique caus par la foudre e N utilisez pas un t l phone proximit d une fuite de gaz ATTENTION Pour r duire les risques d incendie utiliser uniquement des conducteurs de t l communications 26 AWG au de section sup rieure Technical Specifications and Features Category Description Data Interface Serial Binary Asynchronous Data Rates Serial interface supports speeds up to56K Server to Client Data 56K speeds when accessing a server actual speed depends on server Rates capabilities and line conditions Client to Server Data Up to 48Kbps when accessing a V 92 server
39. sponds with OK if the setup password is correct and ERROR if it is wrong 3 Type ATHS xxxxxxxx where xxxxxxxx stands for the password and then press Enter The password can include any keyboard character and can be up to eight characters long The modem responds with OK The new password is saved automatically Caution Passwords are case sensitive Turning Callback Security On and Off Callback security must be turned on to enter many callback security commands 1 Open a data communications program such as HyperTerminal 2 Inthe terminal window type AT Sx0000x Where xxxxKXXx is your password Press Enter The modem responds with OK if the setup password is correct and ERROR if it is wrong 3 Type one of the following commands e To turn off callback security type ATHCBSO and press Enter Callers no longer need a password to connect to the modem the modem is unable to call them back and the stored dialing command locations 0 3 become available To turn on both local and remote callback security type ATHCBS1 Press Enter With local security turned on you must enter the setup password before you can enter any AT command except the AT ATIn and ATHSxxxxxxxx commands 18 MTS634IND User Guide Chapter 4 Callback Security e To turn on remote callback security only type AT CBS2 and press Enter With remote callback security turned on each caller is asked to enter a password is called back and then is asked to
40. t the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services This eguipment is not capable under all operating conditions of correct operating conditions of correct operation at the higher speed which it is designated 33 6 kbps and 56 kbps connections are likely to be restricted to lower bit rates when connected to some PSTN implementations Telecom will accept no responsibility should difficulties arise in such circumstances 2 Immediately disconnect this equipment should it become physically damaged and arrange for its disposal or repair 3 This modem shall not be used in any manner which could constitute a nuisance to other Telecom customers 4 This device is equipped with pulse dialing while the Telecom standard is DTMF tone dialing There is no guarantee that Telecom lines will always continue to support pulse dialing Use of pulse dialing when this equipment is connected to the same line as other equipment may give rise to bell tinkle or noise and may also cause a false answer condition Should such problems occur the user should NOT contact the Telecom Faults Service T
41. ting holes at the desired location The mounting holes must be separated by 4 15 16 inches center to center Screw Separation me 4 inches gt 1 1 1 1 1 fa Slide the mounting brackets through the slot on the back of the chassis Mounting Bracket 0 Mounti et Attach the modem to the surface with two screws Connecting the Modem to Your System 1 Turn off your computer 2 Plug one end of the serial cable into the RS 232 connector on the modem and plug the other end into a serial port connector on your computer such as COM1 or COM2 3 Plug one end of the phone cable into the MT5634IND LINE jack and the other end into a phone line wall jack 4 Connect to AC or DC power as follows a AC Power Plug the power supply cable with attached transformer block into the power connector on the MultiModem Then plug the AC cord receptacle into the transformer block and plug the other end of the of the AC cord into a power outlet or power strip 10 MTS634IND User Guide Chapter 2 Installation Note Use only the power supply supplied with the MT5634IND Use of any other power supply will void the warranty and could damage the modem AC Power Cord Universal Power Supply b DCPower Use the fused cable in place ofthe Universal Power Supply and the AC Power Cord This requires a 313000 Series fuse length 1 25 or 31 75mm diameter 0 25 or 6 35mm Plug the fused cable into the power co
42. untry Data Interface Data Rates DC power connection driver download install DTR Data Terminal Ready control command 25 E EMC requirements Industry Canada United States EMC safety approvals Fax Rates FC Features firmware upgrade flash upgrade Flash Wizard front panel garbage characters Global Wizard indicators installation leased line operation LED indicators lost data M MNP 5 data compression P Package Contents password phone line connection power connection power consumption power LEI power reguirement protocols receive data reliability remote configuration change password escape character RoHS Compliance safety certifications Specifications terminal ready test modem transmit data upgrade firmware 36 MT5634IND User Guide
43. with data compression enabled than with it disabled Does your Internet service provider ISP use the same 56K protocol as your modem The default setting of your modem is to connect using either the V 92 or the V 90 protocol depending on which one the ISP s modem is using If your ISP uses the V 90 protocol the maximum speed you will be able to upload at is 33 600 bps Check with your ISP to see which protocols it supports Are you trying to send a file to another client modem If so then your maximum possible connect speed is 33 600 bps You can upload at speeds up to 48 000 bps only when connected to an ISP that supports the V 92 protocol Try entering the 111 command in online mode or the amp V command in command mode to display information about the last connection making a screen print of the connection statistics and checking for parameters that might be unacceptable Data is Lost If you are using data compression and a high speed serial port set the serial port baud rate to two to six times the data rate Make sure the flow control method you selected in software matches the method selected in the modem Try entering the 111 command in online mode or the amp V command in command mode to display information about the last connection making a screen print of the connection statistics and checking for parameters that might be unacceptable Garbage Characters on the Monitor Your computer and the remote computer might be set
44. y 2 years MT5634IND User Guide Chapter 1 Description and Specifications Electrical Specifications Category l Description Power Consumption Typical 155 mA 945 W 9V DC 180 mA maximum 155 mA 6V DC 96 mA 10V DC 68 mA 15V DC 54 mA 20V DC 38 mA 30V DC 30 mA 40V DC 26 mA 48V DC Power Requirements 6V DC 5 to 48V DC 10 LED Indicators LED Description TD Transmit Data This LED is lit when modem is transmitting data to another modem RD Receive Data This LED is lit when the modem receiving data from another modem co Carrier Detect This LED is lit when the modem detects a valid carrier signal from another modem It is on when the modem is communicating with the other modem and off when the link is broken TR Terminal Ready Also called Data Terminal Ready This LED indicates the PC is turned on and ready to communicate This LED is lit when a data communications program initializes the modem It goes off when the communications program disconnects the COM port When is goes off a connected modem will disconnect PWR Power This LED Indicates the presence of DC power when lit RS 232 9 Pin Connector This is the female connector on the modem Pin 5 Nm Pin9 Pin 1 Pin Description CD TX Data RX Data DTR Pin 6 Ground ou s wl nn DSR CTS s 8 RTS MTS634IND User Guide
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