WEB QUARANTINE USER GUIDE
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1. NORMAN Anti Spam Filter Settings To choose the level of Spam Filtering 1 Choose either a Disabled no spam filtering OR b Normal basic spam filtering NORMAN r It is possible that A your administrator has made these settings on your behalf and locked them In this situation you will not be able to modify the settings and you must contact your administrator if you want to make changes NORMAN My Folders 4 Quarantine WebQuarantine User Guide OR c Strong advanced spam filtering used OR d Extreme can occasionally result in false positives 2 Click Save Modifying your Anti Virus Filter Settings To specify what you want to happen to email with viruses go to Settings gt Email Filtering gt Anti Virus 1 Choose either a Delete message immediately you will never be able to review messages that have viruses OR b Block message into Quarantine you will be able to read the message but not to open any attachment that has a virus 2 Click Save Check Mail Settings Statistics Logoff Anti Virus Anti Virus Preferences When a message is filtered C Delete message immediately Block message into Quarantine S Anti Virus Scanning Level FE Normal Sender receives notification Recipients receive notification Anti Virus settings NORMAN 18 Most viruses are now sent from forged email addresses So the virus notifica2. NORMAN Mo 3 a SS SSS e MACS f WEB QUARANTINE USER GUIDE VERSION 4 3 NORMAN WEB QUARANTINE USER GUIDE Version 4 3 NORMAN The content of this manual is for informational use only and is subject to change without notice Neither Norman nor anyone else who has been involved in the creation or production of this manual assumes any responsibility or liability for any errors or inaccuracies that may occur in this manual nor for any loss of anticipated profit or benefits resulting from the use of this manual This manual is protected by copyright law and international treaties Your right to copy this manual is limited by copyright law and the terms of the software license agreement As the software licensee you may make a reasonable number of copies or printouts provided it is for your own use Making unauthorized copies adaptations compilations or derivative works for any type of distribution is prohibited and constitutes a punishable violation of the law Any references to names of actual companies products people and or data used in screenshots are fictitious and are in no way intended to represent any real individual company product event and or data unless otherwise noted Norman Email Protection Norman Virus Control and NVC are trademarks of Norman ASA Windows Windows NT Windows 2000 IIS Internet Information Server and Data Access Components are either registered trademarks or trademarks of M
3. Tx Quarantine NECESGUUROHOOIUD AD A A M Eo A E z iu Select Action of 37 2 TEI B H 5 Category Subject Date Sj virus virus eicar 6 30 2004 Search Feature Paging For folders that contain many messages the paging feature allows you to display portions of the message list The number of messages displayed on each page is configurable but the default is 15 messages per page For instructions on how to change this setting please refer to chapter 2 Navigating List Pages Select the list page you want to go by clicking either Next or Previous Check Mail Settings Logoff My Folders Quarantine 152 Message s i 4 Quarantine 3 ete amp PL A Select Action Category From Subject Goods Farzad Khour mckenna Lose Weight Without Dieting 1 3 2001 11 09 43 PM 4KB Goods Marvin G Ca Fwd You may want to reboot your com 7 10 2003 4 23 43 PM 2KB Goods Dollar Saver Refinancing Get a F R E E Quote on 7 10 2003 10 45 50 3 KB Paging Feature NORMAN 8 WebQuarantine User Guide Chapter 2 Quarantine Email containing A attachments that have viruses Or which are attachments that are considered dangerous by the system cannot be released to your inbox Only email considered to be spam can be released from Ouarantine Managing Your Ouarantined Mail The Ouarantine feature filters incoming email to de
4. Settings Options Specify the Number of Messages to be Displayed in Lists Email Filters Modifying your Anti Spam Filter Settings To choose the level of Spam Filtering Modifying your Anti Virus Filter Settings To turn Virus Filtering on or off To modify Virus notification settings Forbidden Attachments Blocked Senders and Trusted Senders Adding Addresses to Your Trusted List Adding Addresses to Your Blocked List Quarantine Report Settings Chapter 4 Statistics Account Statistics Email Traffic for the Last 7 Days See a daily breakdown of types of spam received Email Traffic for the Last 8 Weeks See a weekly breakdown of types of spam received Email Traffic for the Last 12 Months Glossary See a monthly breakdown of types of spam received 14 15 15 16 1 1 18 19 19 19 20 20 21 22 21 21 22 22 23 23 24 24 25 WebQuarantine User Guide Chapter 1 Introduction Norman E mail Protection NEP WebOuarantine 15 an application that allows you to access and manage your quarantined email from anywhere in the world through the internet This user guide will walk you through each step of the tasks you can perform in NEP WebQuarantine NORMAN WebQuarantine User Guide About this User Guide This user guide assumes that you have a working knowledge of your computer and its operating system including how to use a mouse The guide is structu
5. Thursday November 17 2005 Email traffic in the last 7 days Friday November 18 2005 Saturday November 19 2005 Sunday November 20 2005 Monday November 21 2005 NORMAN He WebQuarantine User Guide The pie chart displays the statistics for the categories of spam you received that day Spam detail tor Monday November 21 2005 M Sieve misc Money SpamLinks Hoax adult Goods Health Pattern Blocked List Email Traffic for the Last 8 Weeks To see a histogram of how many messages you ve received of legitimate email spam email with forbidden attachments and email containing viruses for the last eight weeks select Traffic for the last 8 Weeks from the drop down list See a weekly breakdown of types of spam received gt Select Email Traffic for the last 8 Days from the drop down list gt Select Spam detail for the week of lt date gt for the week you want to see from the drop down list The pie chart displays the statistics for the categories of spam you received that on a weekly basis NORMAN E WebQuarantine User Guide Email Traffic for the Last 12 Months To see a histogram of how many messages you ve received of legitimate email spam email with forbidden attachments and email containing viruses for the last twelve months select Traffic for the last 12 Months from the drop down list See a monthly breakdown of types of spam received gt Select Email Tr
6. 10 2003 4 15 01 PM 7 10 2003 4 15 01 PM 7 10 2003 4 15 01 PM WebQuarantine User Guide release the message to your inbox as well as sending a copy of it to Norman s Spam busting team for pattern analysis NORMAN 11 WebQuarantine User Guide Deleting and Purging Ouarantined Email You can delete restore and purge quarantined email by the same procedures used in other folders Refer to instructions in Chapter 2 Email Please see i Ouarantine Reports i Chapter 5 P Settings for an explanation of how to schedule Quarantine Report generation NEPMail can be configured to email you Quarantine Reports at regular intervals typically once a day You will only receive a Quarantine Report email if you have messages in Quarantine at the time the system generates the reports QUARANTINE REPORT This is a spam and virus report sent to recipiente xdomain com on Wed Dec 07 10 40 18 2005 IMPORTANT NOTE You are receiving this report because some of the e mail that was sent to you or from you is suspected to be unsolicited S 4M or to contain viruses or other potentially harmful attachments The suspect messages were neutralized by the server and are actually detained in a private personal folder called a Quarantine Folder In case one or more of the e mails listed below are legitimate messages you can release them from Quarantine by clicking on the Release link at the right To remove them permanently from the server
7. 9It5lf Goods Stuart Bosgu PS Goods Karrah Fowle 9 Miscellaneous Horny Wives Goods Stamps com Goods outa ionlineD Adult Lessie I Wa Goods Green Card Goods Green Card Goods Green Card E3 Goods Green Card KERERE Ii Ouarantine Contents Subject mckenna Lose Weight Without Dieting Fwd You may want to reboot your com Refinancing Get a F R E E Quote on 80 Offer to print postage with Stam NEW Animal s orgies must be 18 ye Collect Cash for Empties You never IM me anymore We have every intention of getting y 80 Offer to print postage with Stam Get an Unsecured Platinum Card No C Do You Need A United States Green Ca Do You Need A United States Green Ca Do You Need A United States Green Ca Do You Need A United States Green Ca Releasing Email from Quarantine 1 Select the messages you want to release 2 Select either Release Message to just release the message to your inbox OR Release and Report message as Legitimate mail to Pi t S ES IE au WIL OE Previous Page 1 of 11 ct MOUS rage KONTE NE Date 1 3 2001 11 09 43 PM 7 10 2003 4 23 43 PM 7 10 2003 10 45 50 PM 7 10 2003 4 22 26 PM 7 10 2003 8 22 17 PM 7 10 2003 4 21 20 PM 7 10 2003 4 24 03 PM 7 10 2003 4 16 20 PM 7 10 2003 4 22 46 PM 7 10 2003 12 43 50 PM 7 10 2003 4 23 03 PM 7 10 2003 4 15 01 PM 7
8. N Check Mail Settings Statistics Logoff My Folders Filtering 51 Quarantine Anti Spam Specify how you want spam processed Anti Virus Specify how you want virus email dealt with Forbidden Attachment Specify how you want to treat email with forbidden attachments Blocked Senders Manage your blocked senders list Trusted Senders Manage your trusted senders list Quarantine Reports Change your Quarantine Report delivery preferences Email Filtering Menu NORMAN 16 WebQuarantine User Guide Modifying your Anti Spam Filter Settings To specify what you want to happen to email identified as spam 1 Choose either A False Positive is a Delete message immediately you will never be able to review a legitimate email messages identified as spam that has been 5 pany incorrectly caught by the OR email filters b Block message into Quarantine you will be able to release the message to your inbox OR c Tag messages as spam but allow them all through to your inbox 2 Click Save Check Mail Settings Logoff My Folders Anti Spam i Quarantine Spam Filter Preferences 8 When a message is filtered C Delete message immediately 6 Block message into Quarantine Tag and let message pass through SPAM Spam Filter Level Extreme Filter these categories B M custom amp M Hoax amp M adult M Newsletters M Goods V Health B M Money M miscellaneous
9. a connection to the Internet NORMAN EE WebQuarantine User Guide Ouarantine To isolate files suspected of containing a threat such as a virus so that it can not be opened Quarantine Report A report of a NEPMail account s quarantined email that is sent to a user s inbox at regular intervals This report is only generated when a user s account has email that has been identified either as spam or containing a virus and which has accordingly been withheld from the user s inbox Server A computer that runs administrative software for the purposes of this user guide a servet 1s a computer on the internet that runs an email exchange program Spam Unsolicited unwanted bulk commercial e mail Trusted SenderList Lets users designate a source or IP address from which all mail will be accepted even if individual messages earn high spam ratings URL Universal or Uniform Resource Locator This is an internet address used by web browsers for a specific computer or a document resource Whitelists See Trusted List NORMAN EE
10. affic for the last 12 months from the drop down list Select Spam detail for the month of date for the month you want to see from the drop down list The pie chart displays the statistics for the categories of spam you received that month NORMAN He WebQuarantine User Guide Glossary Alias An alternate name given to a mailbox Auto Reply An email message that is to be sent out automatically in response to any email received BCC Blind Carbon Copy or Blind Courtesy Copy Recipient s in this list on an email are not displayed and are not visible to the direct or carbon copied recipient s of an email Blacklists See Blocked List Blocked List Allows users to designate a domain or IP address and email addresses from which no mail will be accepted Browser also Web Browser This is a software application that allows you to view or browse and interact with web sites on the internet Some of the most common web browsing software applications are Microsoft Internet Explorer Netscape Navigator Mozilla Firefox Opera and Safari NORMAN 25 WebQuarantine User Guide Browser Compatibility The term browser compatibility refers to the fact that web browsing applications from different companies sometimes display the same web pages with different formatting This is to say that they interpret the code behind a web page code which consists of HTML tags differently Sometimes these differen
11. ail or delete the quarantined messages NORMAN HEE WebQuarantine User Guide Chapter 3 Settings Select Settings from the navigation bar to access the pages where you can set preferences for your accounts quarantine rules Check Mail Settings Statistics Logoff My Folders Settings 4 Quarantine Options Change your preferences Email Filtering Change your preferences for Anti Spam Anti irus Forbidden Attachments Blocked Trusted Senders and Quarantine Reporting Options Aliases Create aliases for your account Settings Menu WebQuarantine User Guide Options gt Go to Settings gt Options to set list display preferences Check Mail Settings Statistics Logoff My Folders Options 4 Quarantine Preferences Time Zone 5 Use server time zone C Use local PC time zone C Manually specify the time zone 12 og Number messages displayed per page Options Settings Specify the Number of Messages to be Displayed in Lists 1 Choose the time zone you want to use for Message timestamps 2 Enter the number of messages you want to see on each page 3 Click Save NORMAN INE WebQuarantine User Guide Email Filters You can turn on or off or modify the severity of the filters used to check incoming email for spam viruses and forbidden attachments gt Goto Settings gt Email Filtering to do any of the following procedures NORMA
12. are treated which are explained in the following sections NORMAN INE WebQuarantine User Guide Blocked Senders and Trusted Senders If you are viewing an email that has been Quarantined it is easy fot you to cotrectly classify the address of the sender oe Adding Addresses to Your Trusted List List contains the email addresses 1 Select a message and open the message view of people from whom you always want to receive messages 2 Click Trusted List to add the sender s address to your Trusted List this sender s emails will always be sent to your Inbox Your Blocked List contains the email addresses of Check Mail Settings Statistics Logoff people from whom you My Folders Trusted Senders never want to receive BE radiis a nyth l ng Add a sender 5 Email C Domain Changes made to your Trusted Sender list may take a few minutes to take effect Trusted Senders List Delete CO my_friend xyz com sales sinfo com Trusted Senders List NORMAN 20 WebQuarantine User Guide Adding Addresses to Your Blocked List 1 Select a message and open the message view 2 Click Blocked List to add this email address to your Blocked List emails from this address will always either be automatically Quarantined or deleted depending on the settings the administrator has chosen for the mail server Check Mail Settings Statistics Logoff My Folders Blocked Senders 3 Quarantine Preferen
13. ces Max number of entries 200 When a message is received from a recipient of the blocked sender list C Delete message immediately Block message into Quarantine C Tag and let message pass through SPAM Add a sender Email C Domain Changes made to your blocked sender list may take a few minutes to take effect There are no addresses in your Blocked Sender list Blocked Senders List NORMAN IE Even though 47 you may select A toreceive a Quarantine Report each day you will only receive one IF you have email that is being trapped by the filters and quarantined everyday WebQuarantine User Guide Quarantine Report Settings You can select the frequency you prefer for receiving a Quarantine Reports if you have been granted rights to override domain and server settings 1 Go to Settings gt Email Filtering gt Quarantine Reporting Options 2 Click Override my domain defaults enable the reporting frequency selection 3 Choose the frequency you prefer from the drop down list My Folders s u AF AE nien LT pun A Quarantine Content Reporting Preferences ovrende my domain defaults Generate reports every 1 Gapi Ouarantine Reporting Options NORMAN IE WebQuarantine User Guide Chapter 4 Statistics Account Statistics You can find out what sort of email traffic you ve had by checking your homepage The statistics page has a histogram of daily weekly mon
14. ces are minimal but unfortunately these interpretational differences can sometimes also mean that you simply cannot view some parts of a website that has used particular HTML code tags because yout web browser does not know how to display those parts which use specific HTML tags CC Carbon Copy or Courtesy Copy Recipient s in this field of an email s address list are not the direct recipients of the email CC Recipients of an email are generally not required to take action on it and their inclusion is usually for informational purposes only Catch Rate The percentage of spam mail caught by a spam solution It measures the efficiency of the solution at identifying and stopping spam Content filtering Scans plain text for key phrases and the percent of HTML images and other indications that the message is spam CSV Comma Separated Values This is a comma delimited text file Dial up Internet Account This 1s an account that allows you to use a modem to connect to an internet service provider who then gives you direct access to the internet False Negative A false negative is an email that is spam but which was not recognized by an anti spam solution and was released to your inbox as legitimate email False Positive A false positive is a legitimate email but which was recognized by an anti spam solution wrongly as spam email and withheld from your inbox ISP Internet Service Provider A company that provides
15. icrosoft Corporation Platypus RODOPI Emerald EcoBuilder Logisense and Worldgroup are trademarks of their respective owners All other products or services mentioned in this document are identified by the trademarks or service marks of their respective companies or organizations Norman Email Protection is based on the Professional Internet Mail Services product licensed from the University of Edinburgh Certain algorithms used in parts of this software are derived from the RSA Data Security Inc MD5 Message Digest Algorithm Copyright 1995 2006 Norman ASA Norman ASA PO Box 43 1324 Lysaker Norway For more information contact your local Norman subsidiary contact details found at www norman com Partner Subsidiaries and distributors 11229 January 2006 WebQuarantine User Guide Table of Contents Chapter 1 Introduction 1 About this User Guide 2 Selecting Pages 2 Selecting Email from Lists 2 Open email 2 Select multiple emails Z Mouse Actions 2 Note Icons 3 Starting a WebOuarantine Session 4 Logging In 4 The NEP WebQuarantine Interface 5 Searching Ouarantine 8 Paging 8 Navigating List Pages 8 Chapter 2 Quarantine 9 Managing Your Quarantined Mail 9 Quarantine Categories 10 False Positives 10 Releasing Email from Quarantine 11 Deleting and Purging Quarantined Email 12 Quarantine Reports 12 Releasing or Deleting Quarantined Email from the Quarantine Report 13 NORMAN ii WebQuarantine User Guide Chapter 3
16. ngs password account identification options etc email filtering and sorting options auto reply options external account access and the creation of aliases for your account Check Mail Settings Statistics Logoff Settings Options Change your preferences Email Filtering Change your preferences for Anti Spam Anti irus Forbidden Attachments Blocked Trusted Senders and Quarantine Reporting Options Aliases Create aliases for your account NORMAN 6 WebQuarantine User Guide Statistics This page displays the statistics of your email account activity NORMAN Check Mail Settings Statistics Logoff My Folders Email Traffic for the Last 7 Days Spam detail for Monday November 21 2005 4 Quarantine 0 Legitimate mails 3 Spamis 0 Virustes 0 Forbidden Attachments Email traffic in the last 7 days 3 2 6 a legitimate M spam HI virus Spam detail for Monday November 21 2005 67 Sieve Mnisc 3 Money 8pamLinks MHoax MAaautt Goods 3Health Pattern Blocked List Mailbox Scanning Statistics NORMAN 7 WebQuarantine User Guide Searching Quarantine You can search email in your Quarantine NOTE you can only search across the following criteria not the body of the message e Subject e From e To Ce gt Enter your search value and click the magnifying glass Check Mail Settings Statistics Logoff Quarantine 551 Message s Search
17. oods d Goods From Farzad Khour Marvin G Ca Dollar Saver Stamps com 3rosvw9lIt5lf Stuart Bosqu Karrah Fowle Horny Wives Stamps com out ionlined Lessie I Wa Green Card Green Card Green Card Green Card Logoff Subject mckenna Lose Weight Without Dieting Fwd You may want to reboot your com Refinancing Get a F R E E Quote on 80 Offer to print postage with Stam NEW Animal s orgies must be 18 ye Collect Cash for Empties You never IM me anymore We have every intention of getting y 80 Offer to print postage with Stam Get an Unsecured Platinum Card No C Do You Need A United States Green Ca Do You Need A United States Green Ca Do You Need A United States Green Ca Do You Need A United States Green Ca Date 1 3 2001 11 09 43 PM 7 10 2003 4 23 43 PM 7 10 2003 10 45 50 PM 7 10 2003 4 22 26 PM 7 10 2003 8 22 17 PM 7 10 2003 4 21 20 PM 7 10 2003 4 24 03 PM 7 10 2003 4 16 20 PM 7 10 2003 4 22 46 PM 7 10 2003 12 43 50 PM 7 10 2003 4 23 03 PM 7 10 2003 4 15 01 PM 7 10 2003 4 15 01 PM 7 10 2003 4 15 01 PM 7 10 2003 4 15 01 PM NORMAN NORMAN My Folders 5 Quarantine Settings menu WebQuarantine User Guide Settings The settings menu provides access to the many configuration options you have for how NEP WebQuarantine will manage your mail account These configuration options include personal setti
18. ow and possibly act on e Indicates extra information that will be especially helpful to you O Indicates details that will help you perform a task 9 such as an alternative method or how the system will respond to your actions NORMAN 3 WebQuarantine User Guide Starting a WebOuarantine Session NEP WebQuarantine requires you to identify yourself as a user with an email address and password From the Login screen you can also change the language of the display Logging In To start a new mail session 1 Open your internet browser and to go the URL provided by your ISP for your NEP WebQuarantine login page 2 Enter your email address and password 3 Click Login dolly pond com The NEP WebQuarantine Login Screen NORMAN 4 WebQuarantine User Guide The NEP WebQuarantine Interface Use the navigation bar at the top of every screen to go to the corresponding window Check Mail Settings Statistics Logoff NORMAN Navigation bar NORMAN My Folders amp Quarantine Check Mail Click Check Mail to display your quarantine and see if any new mail has been quarantined since you logged in Check Mail Quarantine 9595 NEP WebQuarantine Settings 152 Message s Statistics ais Select Action Category Goods Goods Goods ES Goods Goods Goods a Goods J Miscellaneous Goods a Goods Adult Goods Goods G
19. red in a series of tasks to help you learn the system as quickly as possible If you want information on how to perform a task refer to the Table of Contents For explanations of terminology or acronyms related to email and email security there is a Glossary at the back of the guide Selecting Pages Pages or buttons that you must click are displayed in bold in this guide If you have to go through a series of pages to find a specific command your instructions will list the pages in the order you need to access them For example To see your Trusted List go to Settings gt Email Filtering gt Trusted Senders Selecting Email from Lists NEP WebQuarantine uses standard conventions for selecting specific email messages from lists Open email gt Click once on an email to open it Select multiple emails Select the checkboxes of more than one email to perform an action on multiple emails such as releasing email from quarantine ot deleting Mouse Actions These terms are used to describe which mouse button to use Click Click the left mouse button Right click Click the right mouse button Double click Click the left mouse button rapidly twice without moving the cursor NORMAN 2 WebQuarantine User Guide Note Icons We ve put important notes related to the main text in the left margin These icons indicate the importance of the note information A Indicates that the note is something you must kn
20. termine whether they are spam ot contain forbidden attachments or viruses The Quarantine View shows you the name of the sender the subject of the messages and their attachments You can also open an email in Quarantine and view its contents however you cannot view attachments in Quarantine Messages in Quarantine can be released to your inbox ot deleted and purged from the system NORMAN 9 WebQuarantine User Guide Ouarantine Categories There are 9 categories of mail that can be filtered into Quarantine a Iv Custom 2 Iv Hoax Adult IV Newsletters M Goods IV Health M Money M SpamLinks v Miscellaneous The other categoties of email sent to Quarantine are Virus or Forbidden Attachment A forbidden attachment is a type of file that your system administrator identifies as being a possible threat False Positives A False Positive is a message that 1s identified incorrectly as one of the filtered categories False positive messages can be released to your Inbox and you can add the email address or domain to your Trusted List so that messages from this source in future will not be Quarantined unless the system detects a virus NORMAN Hr Check Mail Settings Statistics Logoff My Folders Quarantine 152 Message s Quarantine aera Select Action Category From a Goods Farzad Khour Goods Marvin G Ca Goods Dollar Saver gt Goods Stamps com Goods 3rosvw
21. thly or the last twelve months of information about the amount of legitimate email vs the amount of spam or email with forbidden attachments or viruses in them that you have received You can also see a pie chart of either a daily weekly or monthly comparison of the different types of spam you ve received NORMAN IE WebQuarantine User Guide NORMAN Check Mail Settings Statistics Logoff My Folders Email Traffic for the Last 7 Days Spam detail for Monday November 21 2005 Gl Quarantine Legitimate milfs EE nm Forbidden Attachments Email traffic in the last 7 days 3 2 a W Legitimate M spam i virus Spam detail for Monday November 21 2005 67 M sieve misc K Money 8pamLinks Hoax _ Goods SHealth Pattern Blocked List NEP Statistics Email Traffic for the Last 7 Days To see a histogram of how many messages you ve received of legitimate email spam email with forbidden attachments and email containing viruses for the last week select Email Traffic for the last 7 Days from the drop down list See a daily breakdown of types of soam received Select the day whose spam statistics you want to see from the drop down list Check Mail Settings Statistics Logoff My Folders Email Traffic for the Last 7 Days Spam detail for Monday November 21 2005 Tuesday November 15 2005 51 Quarantine E E Wednesday November 16 2005
22. tion option is no longer as effective since the person who receives the notification usually has had nothing to do with it and potentially that innocent person s inbox could be flooded with virus notifications Therefore this notification option is not always recommended In NEP 3 WebQuarantine you can change your preferences for the level of restriction for attachments but you cannot define which file types are to be considered forbidden for each level normal strong and extreme of restriction Please contact your system administrator if you would like more information about forbidden file types To turn Virus Filtering on or off 1 Choose eithet a Normal to turn on virus filtering OR b Disabled to turn virus filtering off 2 Click Save To modify Virus notification settings 1 Choose 2 Click Save Forbidden Attachments Forbidden Attachments are defined by the system administrator Typically WebQuarantine User Guide Sender receives notification to let a sender know that they Recipient receives notification to let a recipient know that they have email in Quarantine with a virus a forbidden attachment is a file type that is deemed to pose an unnecessary risk to the system such as a file with a vbs extension which is commonly used to spread computer viruses via email Forbidden attachment settings are modified in the same way that your anti spam and anti virus settings
23. use the individual Delete links or the Delete All links If viruses or other potentially harmful attachments have been detected they will be removed from the released message to avoid any damage to your system In case of doubt or for any question please contact your SYSTEM ADMINISTRATOR If you don t want to receive this report anymore click here Your e mail quarantine folder received 1 New Viruses 1 Viruses 1 New Attachments 1 Attachments 1 New Spam 1 Spam Your e mail quarantine folder received 1 New suspected virus Virus since last report Virus This is a virus sender returnpath com wed Dec 07 11 19 40 2005 1 Kb N A Delete Currently Detained e mail 1 virus Current guarantined virus virus This is a virus senderwithastrangelyLongNameThatUsual Wed Dec 07 11 19 40 2005 n Kb 2 day s Delete Delete All Virus A Quarantine report shows you information about the email that has been sent to Quarantine since your last report as well as information about the email that is currently in Quarantine NORMAN INS WebQuarantine User Guide Releasing or Deleting Quarantined Email from the Quarantine Report 1 Open your Quarantine Report Email View 2 Click the hyperlinks in the report to either a b release the email to your inbox release the email to your inbox and report the email to Norman as a false positive an email incorrectly identified as illegitimate m
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