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Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User

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1. cccecccceceesssstteeeeeeseeesnntes 36 Calendar Setup 3 siiciciteienintacssiieteniiaciiesaedtinaaees 36 ael E E E E E 88 Call DECKS wsisvsisessccdenvssnaieiezenehdsvedueavanetedensssbenistionananeddenld 82 Call ISTOTY sciensia i ARREA 47 calling TOM raisiga a a 47 Gall HIStOTY sionin a o a 15 ICONS soa 15 Gall PISTON 100 sissioni anina 69 a1 0101D i AEE PE EE A ET 69 Gall parking sessies aa ERA 84 Gall PICKUP a sevccsssessiccsessededededenesastedoettutd dnenne i kaa 86 call pickup alert indication seeeeeeeeeeeeeeeeenenseserseeens 29 SONG ess saka AAEE T 29 Call TIMEMS sseissaissneescuniaasascancdanwssassuawenccnduandbavasceccaanstacd 21 display ING espas e 2i Call URPANKING sasis Ea 84 eriline E E E E E E 38 using a click to dial link ssrrrrrsrrriiririrrrrsisssss 38 Calling a number 2 cccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaees 45 using AUTOCIAll seresn en 45 galling PSTSON sieiccieciei settee atte ANEAN 44 USING speed dial esseeri 44 calling a person from the contacts list eee 46 Calling intercom group cceeceeeeeeeeeeeettteeeeeeeeeeeeenaae 86 Calling USING Intercom eee eeeeeeeeeeeeeteeeeeeeeetteeeeeeeeeee 86 Calling USING intercom cecceeeeeeeeeeeeeeeeeeeneeeeeeeaaeees 82 Glick 10 Gal sissies ececeets ca seceethees reves otazeubs seabtererevia reaseecteies 38 making a Call USING eeeeceeteeeeeeeeeeeeeeentaaaeeees 38 CONICIONCS ecient an dente 56 Conference Cal
2. Press Select or OK Select Brightness or Contrast oa A WwW NY Press Avaya Menu Note Contrast adjustment applies only to a deskphone with a black and white display or a button module attached to a deskphone with a color display screen You cannot adjust the contrast of the deskphone s color display screen itself Press Select or OK 8 Select Phone or an attached button module as applicable 9 Use the arrow keys to increase or decrease the brightness or contrast Press Save Changing the ring pattern Procedure 1 Press Home Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 27 Avaya Menu oa fk WwW PY Select Options amp Settings Press Select or OK Select Screen amp Sound Options Press Select or OK Scroll to and select Personalized Ringing The ring tone currently selected displays on the status line and a list of all eight ring tones within that category displays with a checkmark next to the pattern currently selected The first softkey indicates the other ring tone category to allow you to switch between categories 7 Press Change to move from one ring tone to the next 8 Repeat the last step until you find the ring pattern you want Press Save to make it your ring pattern Setting a call pickup ring tone About this task You can set ring tones to alert you when you receive an incoming call Procedure ds Sele
3. Whether or not you want your phone to remind you of items on your calendar use the Change softkey or Right Left arrows to change the Enable Exchange Reminder setting from Yes to No or No to Yes e If you want to be reminded of calendar items indicate in minutes how far in advance you want to get a reminder for your appointments For example setting the value to 120 will cause a popup reminder to appear two hours before the appointment start time and setting the value to 5 will cause a reminder popup to appear five minutes before the start time of appointment Setting the value to 0 minutes will cause the reminder to be displayed at the start time of the appointment To enter minutes select More then 123 and type the number of minutes e Whether you want the appointment reminder to reappear after a snooze period in minutes you specify For example setting the Exchange Snooze Time value to 5 will cause a Reminder popup to reappear five minutes after you have snoozed it Whether or not you want to hear a tone with a reminder popup window use the Change softkey or Right Left arrows to change the Exchange Reminder Tone setting from Yes to No or No to Yes 10 To change your contacts preferences select Contact and configure the following e Whether or not you want your phone to remind you of items on your calendar use the Change softkey or Right Left arrows to change the Use Exchange Contacts from Yes to No or No to Yes
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5. Chapter 17 Limited access during failover One or more telephone system servers provide your phone with its connectivity features and functionality If a disconnect or switch from one server to another occurs your phone goes into failover mode to keep it operating while alternate server resources are established Depending on the server your phone is on a Failover icon may appear on the top display line to notify you that failover is in effect Failover has different stages For example while your phone transitions to a new server it is in limbo and functionality may be limited Then when the alternate server is active your phone assumes the functionality available on that server which may not be the same as your original server When the original server is restored your phone transitions back failback and functionality may again be limited during the transition When your phone is back on the original server normal functionality is restored Failover and failback are automatic you have no control over failure mode Keep in mind that during failover certain features may not be available and telephone functionality may be limited Check the softkeys at the bottom of the display to determine the actions you can take during failover also try the Phone button to display the Avaya Menu for possible actions Important Do not log your telephone off during failover or until normal service is restored on your original telephone ser
6. Making a call 2 Ifthe deskphone prompts Do you want to make an emergency call press the Yes softkey Some call servers will call back to confirm the emergency status The phone automatically answers the incoming call on the Speaker by going off hook 3 To end the emergency call press the End Call softkey or press the Speaker button Redialing a number Procedure 1 From the Phone screen press Redial The last number is redialed or a list of the most recent numbers that you have dialed appears from which you can select a number to redial For information in redial settings see Setting Redial Options on page 22 Note The last number dialed and redial list are cleared if the Outgoing Call Log is cleared If you are working with a redial list scroll to the number you want to call and press Call or OK Your system administrator can disable Redial functionality Speed dialing a person Procedure On the Phone screen press and briefly hold the dialpad key assigned to the person you want to call Or if soeed dial numbers are assigned to a button module attached to your phone press the button assigned to the person you want to call To assign speed dial numbers to up to 10 contacts see Setting up speed dialing on page 25 44 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Autodialing a pre assigned number Autodialing a pre assigne
7. 1 USB port While the 9608 does not have a USB port the USB port in the 9611G is disabled and will be activated in a future software release 2 Message An illuminated red light in the upper right corner of your waiting phone indicates that you have voice mail If Visual Alerting indicator is enabled this light flashes when you receive an incoming call In addition to the message waiting indicator the Message button is also illuminated when you have voice mail 3 Phone The first line shows status information such as the time and display date primary extension error indications and missed calls The second line called the Status Line provides information such as when you can use the right or left navigation arrows to view alternate screens or menus The 10 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide Comments infodev avaya com August 2012 No Name Description Status Line also provides messages related to the current application or the actions that you must perform on a screen Call appearances appear below the Status Line The number of call appearances available to make or receive calls depend on how your system is administered Features and call appearance lines The line buttons with integrated LEDs show which lines are in use and correspond to the lines on the display Press the line button to select that line In case of an incoming call the green LED blinks
8. 2 3 4 Press History Select the number you want to view Press Details If you are logging bridged calls as well as your own bridged call details are identified by either CALL FOR calls made to the bridged line or CALLED FROM calls made from the bridged line preceding the applicable number To log not log bridged calls see Turning off call history on page 71 Press Back to return to the list view Adding an entry from the call history to your contacts list Procedure 1 Press History 2 Select the number you want to add to your Contacts list 3 Press Contact 4 5 Press Save Edit the name and telephone number if necessary Removing an entry from call history Procedure 1 2 3 Press History Select the number you want to delete Press More gt Delete 70 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Clearing all call history entries 4 Press Delete or OK to confirm or press Cancel if you do not want to delete it Clearing all call history entries About this task Clearing all entries from the call history deletes all of the entries for the specific list you are viewing For example if you are viewing the Outgoing calls list only outgoing calls are deleted Procedure _ Press History 2 Select the list you want to delete 3 Press Clear All or OK to confirm or press Cancel if you do not
9. The contacts and or features on your favorites list display as you scroll past your last call appearance Procedure 1 2 3 4 Press Home Select Options amp Settings Press Select or OK Select Assign Favorite Entries Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 25 Avaya Menu If your telephone does not display the Assign Favorite Entries option your administrator has not made this feature available 5 Press Assign or OK 6 To adda favorite contact select an assignment line and press the Contacts softkey To add a favorite feature select an assignment line and press the Features softkey 7 Scroll to the contact feature you want and press Select or OK 8 If you are assigning a favorite contact select the telephone number you want to use to call this favorite person Next steps To call a favorite contact or access a favorite feature scroll down through your call appearances When the favorite contact or feature displays press the applicable softkey or line feature button to call the person or activate the feature Personalizing labels About this task You can change the labels that are displayed for your extensions features and system numbers or speed dial buttons For example you can change the label for your extension to My Line If you have a button module attached to your deskphone you can change any of those labels For example you can change a Help De
10. While the deskphone is off hook both the red and the green LED glow Lines also indicate if a feature or system number is enabled or disabled in the Feature or System Numbers view The green LED glows to indicate that a feature is enabled When you turn off the feature the LED turns off Softkeys Use the softkeys to act on the highlighted line on the screen The softkey labels show you the action that each key produces The labels and the actions vary depending on the screen being displayed OK and navigation arrows The OK button performs the action of the highlighted option of a menu Use the right and left navigation arrows to navigate from one screen to another or to move the cursor during text input Use the up and down navigation arrows to move from one line to another However if you are using the half width mode the up and down navigation arrows move one screen at a time instead of one line at a time Phone Press Phone to view the Phone screen During a call you can gain access to the following options from the Phone screen Hold e Conference Transfer e Drop call Message Press Message to connect directly to your voice mail system This button is illuminated when you have voice mail messages waiting Contacts Press Contacts to view the entries in your contact list 10 Home Press Home to gain access to the Avaya Menu to configure options and settings access t
11. ccccsssseeeeeeeeeseeseeseeeeeeeeeseeseeeeeeeeeeeeeeseeeenees 55 eea Ih Eo STN eS I as escapes pesca cers Nee eeu E EE AE tssay 55 Adding a person on hold to a conference OAM ssi ces sen tices costininsedcateaincpisiasteala abuased bese aletiainap olaseexteeannsd 55 FP UTEP COMME callon Dold sasra aa aA E E REES r Ains 56 Dropping the last participant from a conference Callacc scessdcosssccessc nad ieeeasecatiandeadauarsenteniensandocaunn 56 viewing medela Tora Bo Ml SPeNG gc acecies eh iacce sh eedsioet Recceuie eae eed ne eee ede 56 Chapter 8 Using bridged Call appearances cssseeeeeeeeeeeeeeeeeeeeesseeeeeeeeeeeeeeeeeeneeseeenees 59 Answonng eh cal on a Dragod Mo suina nn dedeasndeaueone dessa tamncedagseduneedteacouadansthiews 59 Poa Ce aCA an a Diago T Oasa tere r re pret terre re rrre Pree rtert rr reer reer ter rrr terre rer rere 59 Making an outgoing call on a NICH HNE rassasier 60 Excliding others from bridging onio your Callaid rnia aaa DNN 60 Independent alerting for each Bridged Call Appearance ssssssessssresssseesssrrsesrrntrnnessrennsssnnnsnnnssennnsens 60 Chapter 9 Using the Contacts feature ccccceccceessssseseeeeeeeeeeeessseseeeeeneeeeeeeeeeseesseeeennees 63 PAG MNCL Ih Ea are A T Aiea w son N ETEA N AE E E 63 EG MG CNG eeir a a Pea 64 MINE CT SORT ec ccrcnrinehazislininarncuulmicarnansatinG ES Tapidachate AaS 64 eeo e oh THEY ONTO os cause e a E E E A E E E E E E 65 Zohre K Ea i a E A N N AA E E E OE
12. page to To know about the group pilot number contact your system administrator Procedure 1 Dial the group pilot number The extensions in the group that you are calling auto answer the page Wait for seven seconds before you speak the deskphone waits for seven seconds to allow audio path 2 To end the ongoing page press the End Call softkey Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 49 Initiating a group page 50 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Chapter 6 About forwarding calls You can forward your incoming calls to another number or to voice mail When the Forward button light is on one or more of the forwarding features are active The forwarding features available on your phone depend on the options your system administrator has set For more information about the options available on your extension contact your system administrator Send All Calls About this task When Send All Calls SAC feature is on your incoming calls go directly to a predefined coverage number typically your voicemail Incoming calls ring once at your extension and then go directly to a number which is set by your system administrator If the SAC feature is administered on your phone a Send All softkey appears on the Phone screen for idle calls Pressing Send All turns Send All Calls on If it is already on pressing Send All
13. you are using another telephone user s line The caller ID associated with the call you are making may show the call as coming from you or coming from the person whose line you are using If you have any questions about how the name or extension displays to the person you are calling contact your system administrator Procedure 1 Select the bridged line you want to use 2 Press OK to get a dial tone 3 Dial the telephone number or call the person from the Contacts list or call the person from the History list Excluding others from bridging onto your call About this task Use the Exclusion feature to prevent others who are bridged to your extension from bridging onto a specific call You can activate exclusion only during an active call Procedure 1 During an active call scroll right from the Phone screen to access the Features menu 2 Scroll down to Exclusion and press OK or just press the corresponding line button When you activate Exclusion during a call all parties except you and the calling called party are dropped from the call Independent alerting for each Bridged Call Appearance For you to access this feature your system administrator must first enable this feature for your extension 60 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Independent alerting for each Bridged Call Appearance The four options available are the following
14. 45 Emergoncy call pesenssses aera 43 encrypted call escra 89 Enhanced Call Forwarding rules cceeeee 52 Error TOMES aiina ne 30 t ng Off serae is eeina asa a AAE 30 Exchange CONtACHS secco 67 Excluding others from bridging 60 OXGIUSION ireen n a aa a aa a 60 EXTENSION jcis2iscasavceenecdatsdcusinareactubesansaadeaeesasdenedesaaaniady 83 blocking display Of 20 0 0 eecceeeeeeeteeeeeeenteeeeeeenaes 83 unblocking display Of sssaaa 83 F failover aoo iteevaatasnadiesadevansedusaidoieusdevadhossanvabadboaanguteas 97 Favore Sitan a E a E 25 setting UD ecient e aa 25 Feature abbreviations cccceccceceeseesseeeeeeaeeeseeeneaees 79 Feature table cccceccescccccesseceeaeeceeeeneeseeceaseeeeneaaes 79 Feature Soene a tavesaneueutacsst sold sncueleoantaen 79 eNO 1U EAE E E A EA E E ET 79 ACCESSING ninien niaan a E ia 79 forwarding 2 eee eeecee cece ee eeeeeeeeeeceeeeaaaeaaeeaeeeaeeaeeeeeeees 51 52 102 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide Fl Call sicacicadsapancddveanvsangescabsasansccnadaadeesanacssavecstorcaniaas 51 TUPI OTT ss E E EE 52 Forwarding Calls neersien 5i ADOUE AOA AAE 51 G QLOUD PAGE eeecceeeeeeeceeeneeeeeeeaeeeeecaaeeeeseeeseeeeeeeeeeeees 49 CGUSSTIOGIN serrara aiin E EE 99 H HAC hearing aid compatibility 000 cere 35 Handset AGG isnceccetvitssssesececeivaaesascdecetvadtanseostecectaeaans 35 Headset AGO irrien ina a A 35 MISIO
15. Alternatively if you are using a headset press the HEADSET button The deskphone automatically dials the number that your system administrator has configured for you Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 93 About Hotline 94 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Chapter 16 Using the Calendar If your administrator has set up the Exchange Integration option under Advanced Options on the Avaya Menu you can integrate the Microsoft Exchange Server calendar with your phone When Exchange Calendar is active a Calendar label displays beneath your last call appearance on the Phone screen Appointments display in the order of their start times and are removed once the meeting time expires Calendar information is updated whenever you log in to your phone when you change calendar settings when you access the Calendar and when you press the Refresh softkey while viewing an appointment Note To enable the Calendar and set an appointment advance reminder time and tone see Integrating other applications with your phone Calendar Appointment Reminders About this task If you have set the Exchange Reminder option to Yes a pop up displays to remind you of upcoming calendar appointments when the Exchange Reminder Time you set is reached Procedure To ignore the reminder now but to be reminded after a snooze pe
16. Call pickup group other than your own Procedure 1 Scroll right from the Phone screen to access the Features menu 2 If necessary scroll down to Extended Call Pickup and press OK or just press the corresponding line button 3 Answer the call as you normally would Setting the Phone screen width Procedure 1 Press Home 2 Select Options amp Settings or Phone Settings 3 Press Select or OK 4 Select Screen amp Sound Options 32 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Options amp Settings 5 Press Select or OK 6 Select Phone Screen Width 7 Press Change or OK to change the screen width from Full where each call appearance or feature occupies the entire width of a line to Half mode each call appearance or feature occupies half the width of a line effectively splitting the screen in half or Half to Full 8 Press Save Changing the language Procedure Press Home Select Options amp Settings Press Select or OK Select Language amp Region Press Select or OK Select Language Press Select or OK Select a display language Press Select or OK Press Yes to confirm the selected language O O ON Oa FW DY am Turning large text on or off About this task Use this procedure to increase the font size that the deskphone displays Note This feature is available only for the Eng
17. Chapter 10 Call History The History screen provides a list of recent calls with information about call disposition such as missed answered or outgoing with the caller name and number call time and call duration Note The caller number is displayed only if available Call History also shows bridged calls If you are a member of a call pickup group any calls you picked up for another person or you missed and were answered by someone else in your pickup group are shown with a Forwarding icon Using this feature you can review details of the type of call pickup When you have one or more missed calls the History button illuminates and the Missed Calls icon and the top line displays the number of missed calls To call a person listed in your Call History see Calling a person from the call history on page 47 Viewing the call history Procedure 1 Press History You can go to the top of the list by pressing History again 2 Scroll to the right or left to view separate lists of answered outgoing or missed calls Note When contacts whose presence you have set up to track have called you the applicable presence icon displays along with their call information See About icons on page 13 for a description of the icons 3 Scroll up or down to view the entries on the list Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 69 Call History Viewing call history details Procedure 1
18. N A A ET 66 Assigning specie rmotone O a coma Essa cacscacaceiuappsacacsteencindedes nenea ae ERa 66 wE REE 21g 18S Ieee Ree eee E P TI E S E E ere AE AE E E reer EE E T 67 PECOS NO had i It CON E aa 67 Chapter 10 Call FRG EG aici icici ch ciccciictannaasadanatandnasannndannanadanaindd ea aa ea aaraa eeii kaia 69 TON NECN SO ea Taa 69 6 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 NVA call hator detailen a E 70 Adding an entry from the call history to your contacts liStesrisoiiisiennnna aai 70 Remornng ani eniiy rom call FIBRO inienn taaddnsde oi undaliceeaesiadd eO Taria 70 Soba alcal Piktor SEE iE aa EEE EAS asters 71 Taraan Sa N iia T AN 71 Chapter 11 About the Team DUO siseciicsscncescccacnntecnnnaasssasanaiasariaunennanenadasmianadananaranannbanne 73 Monitoring Team phones using Tear DONON isaniasirisninnninan iaa aaaea 74 Answering an active call on a monitored EXTENSION c2 lt c s0cc cco sisceec cece eeneecs coemtieseesanseresoons conmtereensreenene 74 Speed dialing to a monitored SXTOMSIOM sis iscicsciaedeneccdesinseneccdnsiudbencaseunaraensesaa eaneacesbaeeancaszabnemmnnnaaadaceannane 74 Seting ihe rmatone ir Team BUNG Miscia eoni a AE AE E end NAS 75 Chapter 12 Receiving your MesSsSages s nnssssnnnnnnrennnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmnnn nenna 77 LOOG MO VO WIC eaaa a tu bee dideannebennicudadeentaasienuan 77 Chapter 13 About again sei tenants dente aaa Aaaa Aaa AA 79 hese o elu da
19. Select or OK Select Call Settings Press Select or OK Select Redial Press Change or OK or the Right Left Arrows to toggle between One Number and N ODO oO fF W PD Press Home List Press Save Configuring visual alerts About this task When the Visual Alerting option is turned on incoming calls cause the LED in the top right corner of the phone to flash You can turn Visual Alerting on or off Procedure 1 Press Home 2 Select Options amp Settings 3 Select Call Settings 4 Press Select or OK 22 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Options amp Settings 5 Select Visual Alerting 6 Press Change or OK or use the Right Left arrows to turn Visual Alerting on or off Press Save Setting the audio path You can set your phone to go off hook on the Speaker or the Headset when you make an on hook call If your system administrator has set up auto answer incoming calls are also answered on the default audio path you designate here Procedure 1 Select Options amp Settings or Phone Settings ON O O A OOD Press Home Select Options amp Settings Press Select or OK Select Call Settings Press Select or OK Select Audio Path Press Change or OK or use the Right Left arrows to change the Speaker or Headset setting Press Save Setting dialing options
20. access Browser Web links pages during failover if normally available however any click to dial links will not work until the phone transitions to the alternate server e Transitions back to the normal server will restore all original functionality 98 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Chapter 18 About locking and logging in to and out of your telephone Logging in and out maintains your preferences call information and options if you share a telephone with other users Lock your phone or log out to prevent unauthorized use of your telephone during an absence Note Depending on how your phone is administered for example whether Call Log History backup is enabled or not Call history may be lost when you log out your extension Logging in to your deskphone extension About this task Log in from the initial screen when it prompts you for your Username Depending on your phone system certain deskphones allow you to log in and use another person s phone as a visiting user When you are logged in to another phone as a visiting user a preset timer may terminate your login after a predetermined period of inactivity When you log in to another phone as a visiting user your home phone becomes inactive for all but emergency calls and displays a message indicating you are logged in at a different phone Procedure 1 a A O N E
21. disabled Mute Alert the phone displays Mute Alert off Procedure 1 To turn the Mute Alert feature off touch the Mute Alert on line 2 To turn the Mute Alert feature on touch the Mute Alert off line Transferring a call Procedure 1 From the Phone screen if the call to be transferred is not already active highlighted select the line on which the call to be transferred appears 2 Press Transfer 3 Dial the telephone number or call the person from the Contacts list or call the person from the History list 4 If unattended transfers have been administered you can hang up now if you do not want to announce the call Otherwise press Complete or OK Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 41 Answering a call Note Unanswered transfers may be returned to your telephone as a recalled transfer In this case you hear a priority ring and see the display message Return next to the call 42 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Chapter 4 Making a call About this task If you are not on a call simply dial the number you want to call If your dialing option is set to editable you can edit the number as you enter it then call it using softkeys see Making a call using edit dialing on page 45 for information Use the Phone screen to view and manage calls Press Phone to view the main Phone screen
22. display sisssrssirissrrissrsassrrrisisniniinsissnniasnnnisandansnnnoanianis 27 Trae ths TING paterna AEEA ainel earns 27 SSA cal picku WAIT TON cscs ceataacotadaniadaddactiazs tebe dant A 28 Seling callpickup alering MACANO Tsiec aaa aa 29 Gly ely ia are the Hakoround Ogain aaa ia tre ewer rene aA 29 Turing TONY CHER soumds NV and I asc csteacace descdcetanctasdadcacensacedeecacsaaezactaccnaraysctdacniedeusieensanietduienss 30 GAPING TONES TE OD A A A A E N EE E E A EAN 30 Seting Key Repeal Delays a a s 31 e PTTL NSA E E E E A E A E E E EE 31 Picking UP a call to another call pickup groUD sissssiroisssrinsssiniiiasrinissnodidiarinsssindiaideinis nie diiiori seiniin 32 Seinai Phone SEVERN WE a aerian T AA NO een ean ees 32 Ghangino me lanova gaai a aa 33 Tuina etre ches dae aie Or fiaa E E A A AA rrr tT ty tere 33 S TL AIRING LOTITO E E E E E E E AE A T 34 TAG automatic gain controlan Gr ofiss iaaa AE A A A 35 Gontouing Peang Ad Comoara einan anaE aA Ra 35 integrating other applications with your NONE ssirsiiissiriciirisonieinnmi niian 36 BON SE Pooideae A LAGNA ted uaetnue tion hhailantataaital 37 Usmo the WML War WS Ol i sacscce saisse cast vemnarednisramsaredceccsskeedanent omnrelaanqataaredaiensanntedaasqstnaanteinquensarrsoanteans 38 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 5 Ghapter 3 Answering a Callasin 39 normo aai ren CSA nea eeieetetne es pglvaatasuae anv aaansieyd peas sateemstas aaa He
23. e On The default ringtone is played when there is a call on the bridged appearance e Off No alert is played e Delayed If the call on the bridged appearance is not answered an alerting melody is played after a delay This delay can be configured by your administrator Abbreviated There is a single beep to indicate the call on the bridged appearance Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 61 Using bridged call appearances 62 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Chapter 9 Using the contacts feature You can save up to 250 names and up to 6 telephone numbers per name When you press the Contacts button you are automatically put into Contacts search mode Note When you press the Contacts button you may not see all the functionality described in this chapter This would be because your system administrator has disabled changes to Contacts Searching for a contact You can jump to a certain group of letters in your Contacts list by pressing the associated dial pad button For example if you press 3 the Contacts list might display entries starting with D E F or 3 depending on how you set up your contacts With each successive dialpad key press the Contacts list drills down to display matching entries Note On hook dialing must be disabled to allow this type of Contact search to enable disable
24. feature allows a user to see if someone they want to get in touch with is available or not and receive an indication of when they become free to receive a call In addition when you are on a call other users can see that you are busy and either call later or contact you using another method To see the presence information of a contact you must first set the Track Presence option to Yes for that particular contact You can turn on the Track Presence option while adding a contact You can also choose to turn the Track Presence option on or off by editing the details of a contact To know more about adding and editing a contact see the chapter Using the contacts feature Note You can not see the presence information of your contacts unless your system administrator enables the presence feature for your extension Press CONTACTS The Deskphone displays presence icons in your contacts list to show the status of your contacts To know about the presence icons see About icons on page 13 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 91 Tracking presence information 92 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Chapter 15 About Hotline The Hotline feature allows you to dial a pre configured number which your system administrator has already set for you To dial the hotline number lift your handset or press the SPEAKER button
25. icons regarding the Team Button feature Note The 9608 model displays these icons in black and white Icon Indication The monitored extension is idle The monitored extension is on another call A The monitored extension is idle but the user has forwarded all incoming calls to a different extension The monitored extension is on another call and the user has forwarded all incoming calls to another extension O The monitored extension is idle and the user has enabled Single Ringing Q The monitored extension is idle and the user has enabled Multiple Ringing The monitored extension is busy on other call and the user has enabled Single Ringi ging The monitored extension is busy on other call and the user has enabled Multiple Ringing Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 73 About the Team button Monitoring Team phones using Team button Procedure 1 Access the Team button screen on your phone The screen displays the Team phones statuses 2 Press Exit if you want to exit the Team button screen Note The Team button screen will be active till you use the exit option Answering an active call on a monitored extension Procedure 1 Go to the Features screen The screen displays the statuses of the monitored extensions 2 Scroll up and down in the list using the arrow keys to select the extension for which you want
26. line button Two numbers display with the Auto Icom feature for example Auto icom 2 3 The first number denotes the intercom group number for the Dial Intercom feature The next number denotes the extension your administrator has predefined as your automatic intercom destination extension 82 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Blocking your extension from displaying during calls 3 Press the number s that corresponds to the destination extension 4 Press Enter or OK to activate the intercom call to that extension where the call appearance identifies the incoming call with your name followed by ICOM Blocking your extension from displaying during calls About this task You can override the system default setting to display your extension on outgoing calls Use the Calling Party Number Blocking feature to prevent your number from displaying Procedure 1 From the Phone screen scroll right to access the Features menu 2 Select CPN Block To stop calling party number blocking see Displaying your extension on outgoing calls on page 83 3 Press OK 4 Enter the extension number you do not want the called party to see 5 Press Enter or OK to start calling party number blocking Displaying your extension on outgoing calls About this task If you used the CPN Block feature to block your extension s display on calls you make you can c
27. on hook dialing see Setting dialing options on page 23 Procedure 1 Press Contacts 2 Using the dialpad start typing the name for which you want to search Keep in mind how your Contact list is set up If you set up your contacts as Last Name First Name start typing the letters of the last name If you have set up your Contacts using a different scheme type the most likely letter s that would match the contact you want to find 3 Press Call to call the person or More then Edit to edit contact information Next steps If your administrator has set up a corporate contact list or database you can extend a search For information see Extended searching on page 64 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 63 Using the contacts feature Extended searching About this task If your system administrator has set up a corporate contact list or database and has made this feature available you can dial other users in your system by name Procedure 1 Press Contacts 2 Press Search 3 Use the dialpad keys to enter all or part of the first and last name of the person you want to call 4 Press Search to start the search 5 If the search displays the name and number of the person you want select the line on which that person appears and press the appropriate softkey e Call to dial that person s number e Details to see detail information on this person e Contact
28. one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Chapter 8 Using bridged call appearances In addition to your own call appearances your phone may show one or more bridged call appearances on the display screen A bridged call appearance is of another user and allows you to see if that call appearance is in use answer calls on that appearance or join a call in progress on that call appearance from your deskphone You can also make outgoing calls on a bridged call appearance when it is not in use Answering a call on a bridged line About this task Answering a call on a bridged line is the same as a call on a primary line If the ringing line is selected you can answer by picking up the handset or by pressing Speaker or Headset or Answer Procedure 1 Select the bridged call that you want to answer The ringing line is selected automatically If you are on another call when a call comes in to a bridged line you have to select the ringing line 2 Press Answer Joining a call on a bridged line About this task You can join an existing call on a bridged line Procedure 1 Select the bridged call in progress that you want to join 2 Press Bridge Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 59 Using bridged call appearances Making an outgoing call on a bridged line About this task When you make a call on a bridged line
29. phone 2 Press the Lock softkey 3 To unlock your phone press the Unlock softkey and enter the password you use for telephone login Logging out of your deskphone extension Procedure 1 Press Home 2 Scroll down and select Log Out 3 4 Your contacts speed dial settings favorites and Autodial numbers are saved during Press Yes or OK logout and are available the next time you log in to your extension If you had logged in as a guest user the deskphone s original settings are restored upon logout If you logged in to this phone as a guest user the deskphone s original settings are restored upon logout 100 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Index A ACCESS ei S a aa EEN 97 limited during failover ccecceeeeeeeeeeeeeeeeeees 97 Active calls iiisavansccdecasesuvadeidiatwaruanas sibaantursdsensasniaatebveney 89 directing to cell phone ssssssssesseesrrreseerrrrrrrnneeees 89 Administrative messages scceeeeeeeeeeeeeeeeeeeeeeeaes 47 ADOUL eaaa cubeanscosdeysfideveavanvaeusaraccats 1 AGG E E A E E E adcabneeassersg 35 Applications srecom 63 CONACS aikeena ae a e 63 APPOINTMENTS sacose 95 reviewing calendar essecseccseeceecceeeeeeeeeeeeeeees 95 audi pathan 23 ON NOOK eroriaren rannau raaa Eaa RANEE A 23 Auto intercom call cccseeececceseseeeeceasseseeeeaneeseeseanes 82 AULOGIAN
30. want to clear all 4 Press Yes to confirm Turning off call history You can turn History on or off If you have bridged call appearances on your phone you can choose whether or not to include calls to your bridged lines in your call history log Procedure 1 Select Options amp Settings or Phone Settings Select Options amp Settings Press Select or OK Select Application Settings Press Select or OK oa fF WwW N Select the type of call history logging you want to turn off To turn off logging your calls select History To turn logging of bridged lines on or off select Log Bridged Calls 7 Press Change or OK to turn call history logging on or off 8 Press Save Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 71 Call History 72 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Chapter 11 About the Team button The Team button feature can be used to monitor the status of the extensions of your teammates from your Deskphone You can also answer any calls which are ringing on your monitored extensions The Team button can also be used as a speed dial to call the monitored station when the monitored extension is in idle state You can also hear audible alerts for the monitored extensions on your deskphone Navigate to the Features Screen to see the monitored extensions The following table shows different
31. 11 only The ringer volume is off due to pressing on the Volume button until the volume turns off To reinstate volume press on the Volume button A Icon indicating the telephone is not connected to its network and is operating in failover mode Some features may not be available or work correctly See Limited access during failover on page 97 for information If this icon appears in the appearance line that indicates that the phone has encountered a failure and has preserved the media session until the near end user hangs up This contact or feature is designated a favorite See Setting up favorites on page 25 for more information fa The icon shown applies to the deskphones with monochrome display The EC500 feature is on 14 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com About icons Icon Description d The icon shown applies to the deskphones with color display The EC500 feature is on The icon shown applies to the deskphones with gt gt monochrome display The Send All Calls feature is on be The icon shown applies to the deskphones with color display The Send All Calls feature is on Call history icons for 9608 Deskphones Icon Description x Missed call indicates you did not answer this call or had forwarded the call to voice mail Incoming call indicates you ha
32. 2 Receiving your messages Procedure Press the Message button to connect directly to your voice mail system The lit Message button and a red light on the upper right hand corner of your deskphone indicate when you have messages waiting You can use this feature only if your administrator has enabled this feature If you have any questions contact your system administrator Logging into your voice mail Procedure 1 To log in to your voice mail press the Message button 2 Follow the voice prompts from your voice mail system Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 77 Receiving your messages 78 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Chapter 13 About Features This chapter describes the features of your deskphone Your administrator might have set up your deskphone with the features and the call appearances on one screen The Features menu gives you access to advanced telephony features such as and Call Forwarding and Speed Dial buttons You can use Send All Calls and Call Forward features to forward incoming calls to other numbers When you enable the EC500 you can forward calls from your desk phone to your cell phone Other features like Call Park Call Pickup Extended and Transfer to Voicemail may be available on your Features menu The Forward menu also lists all the forwarding features The features available de
33. AVAYA INCOV smarter interact better Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide 16 603595 Issue 1 August 2012 2012 Avaya Inc All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Note Using a cell mobile or GSM phone or a two way radio in close proximity to an Avaya IP telephone might cause interference Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information operating instructions and performance specifications that Avaya generally makes available to users of its products Documentation does not include marketing materials Avaya shall not be responsible for any modifications additions or deletions to the original published version of documentation unless such modifications additions or deletions were performed by Avaya End User agrees to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent ma
34. About this task Your phone has two dialing options You can dial as you normally would for example pick up the handset get a dial tone and dial the number you want off hook dialing Or you can set edit dialing which mimics how you dial a call on a cell phone you can enter all or part of the number backspace to correct a digit if needed and when ready initiate the dialing process using a softkey Note Edit dialing may not be available to you depending on how your system is administered Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 23 Avaya Menu Procedure ona A WwW N Press Home Select Options amp Settings Press Select or OK Select Call Settings Press Select or OK Select Dialing options If your telephone does not display this option your administrator has not made this feature available Press Change or OK or the Right Left Arrows to toggle between On hook and Editable When on hook dialing is in effect dialpad edit dial searches are not available Press Save Toggling caller name and number About this task Use this procedure to toggle the caller name and the caller number if the caller name is too long to fit in the Deskphone screen Procedure 1 Select Option amp Settings Press Select or OK Select Call Settings Press Select or OK Use the up or down navigational keys to highlight Toggle Caller Name a
35. D AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYAAFFILIATE OR AN AVAYA AUTHORIZED RESELLER AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A 2 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone
36. E E A E E oacmies dete T open E A E E RT 9 PROOF CONNECT AC Ear E eaaiaensarsdeeus arcane ep ease aS 12 oN O U dedaacenstidcacanitcdasuate biesanase hia ddeeenstadedgane tiedaaees iaaaeuees tadaconiadedaauathieaaonanadmounnraduometameaenne 13 POUE 9 2 eee Pee ye ere PEC TE re PET PEST Serer Prey eT TEEPE A 13 Call Mistery wone Tor 9608 DSS ONGN Gyo icisotccencinccrndnncitsusminniciiunte esac ese tiered dete aaia 15 Call HIStory wans for 96 11G Se R IG NSS osc cscs sec tescicpasceincitindtiaia aeina a an 15 Presence icons tor 96 1TG De SOM S risaune aia neea r eiA aa NAAN ES 15 Presence icons tor 9008 DS Sha Sarirane chee aati aes ionliass 16 Samm TaN MESS Is es is ae a a a ka ae dl umateaealeguitadanwiads 17 Telephone Slad eratara a a EEA AA A EAA AAAA Pe aqiemnreneesGaurvecacaeameieedvand 17 vViewno Neryoik EME NN Houni E S A eS 18 Ghapter 2 Avaya MENMU nitensnmnaividentnnnnn neni 19 ODITE S SSN E aeon a R EA EANNA AAA AA 19 CELINE ihe Phone Screen on calling scasc iiai Ga 20 SSWng NS Phone Sreem on TAG ai ciai a E E EAE NE 21 Braet ke a E E E T T A E A E E ETA A 21 SSS TUG PECAN SIl e E A A E E E E T 22 Sa eE EEA E E a A A A N N A E OE N 22 Semo he Audo pai cns a e Rare ree ir een emer ee 23 SEMO Amn a eiaa a AN 23 Togola galer nane and MIND siiin e aR a a aa A AREER 24 Sae ENEE Pe aE e LA E A E AEAN OE T EEN OE S AA E A 25 SROP VOO na naeinte nie aoa eS 25 Ao UN Wa E E E NA E E E E mind te A 26 Adjusting ihe Drighiness or contrast of the
37. ING EE E 45 81 calling a person re 45 setting UP sessir tak renra E EAREN 81 automatic call back ccsececcecessseeeeceesseeeeeeenseeeeaees 82 Avaya Men seeds vecinnnsssaannacecetnanns Seasamaiteesneesnaas 19 32 33 AD OU eeose a E 19 ODUON Seinni aaa a 19 sereen WIM recs o inaa ienaa aaa aa 32 TEX SIZE o sieniniai onenen aaae a a ENE aa 33 B b ck panel scsaccsetcversasncaerhs reantveurvavap aaae aieea 12 Background 090 escenes 29 bridged call appearance esssssesssssrrreseeererrnreeerrnsnnns 59 TIM e er rcerree terre 59 Bridged call appearance eee eeeeeeeeeeenteeeeeeeenaees 59 ADOUL sisdessecsccnapinataascasannccsvansseveouaeeadiad RN 59 Bridged Calls siesececcvestssascscdiscasdeastacdencavessscccedeerssavatieees 59 ANSWERING aiies aaa aa aA 59 BAQO sestessececcevecesee E waantleeveneeelianeededel 60 Browser WML ccccccseeseecesseeceeceaeeeeeeceaaeeeeeseases 37 busy INGICALOR siira nca a aa 81 button click soundS cccceeessceeeesessseeeeateeseeeeaeeeseeees 30 COMIQUIING oseese 30 B tton labels iios assina a 26 parsonaliZiNg ecien eraa ARE KEAS 26 Button labels restoring to default labels 26 Button module adjusting brightness or contrast 27 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide C CAl Mal saiisine a 95 ADOUE E EE E LEA AEE E 95 FO MMUMOCUS enn a 95 reviewing appointments ON esseeerennes 95 Calendar preferences
38. N saorane a E EA 47 ertoe TOM E S E 47 PISTONY aieea e E 69 71 clearing all call entries c ceceeceeeeeeeeeeeeeeeeeee Fal Of calS aaa ie aia e aa aE a a 69 removing a call from sssssssssssennnnsnnnsssernnnsnrn nnne 70 TUPAUING OT aea a a a F l viewing Call details cccecseecseeceeeeeeeeeeeeeeeees 70 viewing for calls 0 0 ee eeeeeeeeeeeeeeeeeeeteeeeeeeeetaeeeeeeeas 69 FI OUG crsct E AE A A E 40 56 putting a call ON hold sessin 40 putting a conference call on hold ee 56 NONE a oirr uara a a aoa EA 93 l Icons in telephone display c ceceeeeee 13 15 16 ADOUR 13 15 16 INCOMING Call sa csi cie eid Gein eine 39 IQNOPIN eeestis 39 INCOMING calS ireid 41 51 forwarding 000 eeeeeceeeeneeeeeeeeeeeeeaaaeesescaeeeteneeeeeeeaaes 51 sending tO COVELAGE oe eee eeeeteeceeeeenteeeeeeentaeeeeeeenaes 51 anster eignirnar iiai 4i INCOMING CaIIS 0 0 22 eeeeeeeceeeeeeeeeeeeeeeeeeeeeeeeeetaeetees 39 89 AMS WEMUNG cronaca S 39 directing to multiple telephones 00ee 89 Imercom group weeecccevesisseteecedi hentai ie teediend 86 K key repeat delay eee ceceeeeeeeeenceeeeeeeeeeettaeeeeeeeeenaaaees 3i August 2012 L Language rr einar a e 83 changing seerne eed 33 legal NOLCES s ccetsnassesdtecacecndies dt vereeesatatedstccedtedadeasinns core 2 Locking the phone ssssssssssssssssssssinsssssessrsrssssrnsesesssens 99 Locking your telephone ecce
39. P for 9608 9611G IP Telephone User Guide August 2012 53 About forwarding calls 54 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Chapter 7 Using the conference feature You can use conference calls to speak with people from different locations on the same call Additional conferencing options may be available through Expanded Meet Me Conferencing Contact your system administrator for more information about this feature Setting up a conference call Procedure 1 From the Phone screen select your active call 2 Press Conf Dial the telephone number or call the person from the Contacts list or call the person from the History list When the person answers press Join or OK to add the person to the existing call Press Add and repeat these steps to add another person to the conference call Adding a person on hold to a conference call Procedure 1 From the Phone screen select your active call 2 Press Conf or Add if you are already in a conference 3 Select the call on hold that you want to add to the conference 4 5 Press Join or Conf to add the person to the conference call Press Resume to take the call off hold Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 55 Using the conference feature Putting a conference call on hold About this task When you put a conference call on hold t
40. Press Save or OK Assigning specific ringtone to a contact You can configure the ringtone played when an incoming call originates from a contact in the local phone book Thus when the user receives an incoming call the user will be able to identify the caller based on the ringer being played If no particular ringtone is specified for a contact the Deskphone plays the default ringtone Procedure Press the Contacts button on your phone Select the contact for which you want to assign a ringtone and press Details Press Edit Scroll to Ringer Use the right or left navigation keys to select the ringtone of your choice ona fF UO N Press Save 66 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Deleting a contact Deleting a contact Procedure 1 Press Contacts 2 Select the contact you want to delete 3 Press More gt Delete 4 Press Yes to confirm or No to cancel 5 Touch Delete again to confirm or Cancel to cancel the deletion Accessing Exchange contacts About this task You can now access and download your Calendar contacts into your phone using your exchange credentials You can synchronize and download about 1000 contacts to your phone These contacts are available under the new screen Exchange Contacts You can also access your local PPM contact numbers under the Local Contacts screen and add the exchange contacts under t
41. Products or pre installed on Hardware Hardware means the standard hardware originally sold by Avaya and ultimately utilized by End User License types Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Shrinkwrap License SR Customer may install and use the Software in accordance with the terms and conditions of the applicable license agreements such as shrinkwrap or clickthrough license accompanying or applicable to the Software Shrinkwrap License see Third party Components for more information Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation Software or Hardware provided by Avaya All content on this site the documentation and the Product provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protect
42. Telephone User Guide August 2012 17 Introduction to 9608 and 9611G SIP deskphones Viewing Network Information Your system administrator might ask you to check certain phone or network settings to investigate problems You can obtain network information from the Avaya Menu Network Information has seven different screens for viewing the options Audio parameters IP Internet Protocol parameters Quality of Service Interfaces 802 1X Parameters Miscellaneous and Diagnostics Your system administrator will instruct you further as to which network information options and settings are needed 18 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Chapter 2 Avaya Menu You can use the Avaya Menu to adjust and customize options and settings for your telephone access additional Web based applications get information about your phone and network settings and log out When you press the Home button you see one of the following menus depending on how your administrator has set up your system and on the applications available to you Note The menus and sub menus that appear depend on how your extension was administered Some options or sub menus may not be available Contact your System Administrator if you have any questions e Options amp Settings e Browser e Network Information e About Avaya one X e Log Out Options amp Settings lets you change you
43. URI dialing you must know the URI of the extension that you want to call Procedure 1 Enter the number that you want to call a Press the Bksp softkey to delete the characters you have entered b Press the ABC abc or 123 softkey to change between the input methods 2 Enter the complete URI that you want to call 3 Press the Call softkey to make the call Calling a person from the contacts list About this task You can call a contact in your contacts list by touching the name in the list You can find a name by scrolling to it or by using the search box Use the dialpad keys to enter the first few letters of the name and the screen will scroll to the first match in your list Procedure 1 Press the Contacts button 2 Select the person or number you want to call 3 Locate the contact you want to call by typing the name of the person as listed For example if you added John Smith to your contacts List as Smith John start typing his last name rather than his first name Each time you press the dialpad the list display shifts to match your input Alternately you can scroll up or down to locate the contact 4 Press Call or OK 46 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Calling a person from the call history Calling a person from the call history Procedure 1 Press the History button 2 Scroll to the left or right to view a separat
44. at any time When the Phone screen is displayed press Phone to move to the top of the call appearance list Procedure 1 Lift the handset or press Speaker or Headset if applicable or a line button for an available line 2 Dial the number you want to call Making an emergency call About this task You do not have to be logged in to make an emergency call If emergency calling was set up by your system administrator the Phone screen has an Emergency softkey to immediately connect you with a preset emergency services number Your system administrator can configure the PHNMOREEMERGNUMS parameter in the settings file for your extension with ten additional emergency numbers If a user dials any one of the specified emergency numbers the deskphone will handle the call as an emergency call even if the telephone is in the locked or unregistered state Avaya recommends that for phones connected to SES only one emergency number should be defined For use with third party gateways refer the relevant Application Notes for necessary provisioning to enable the configuration Important During telephone failover switching between telephone system servers during a system failure the Emergency softkey may not be available until your telephone is connected with an alternate server usually within several seconds Procedure 1 Press the Emerg softkey Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 43
45. audio output level to achieve a constant and better quality audio Procedure 1 Select Options amp Settings oOo N OO A O DY Press Home Press Select or OK Select Advanced Options Press Select or OK Select Automatic Gain Control Press Select or OK Select the Handset Headset or Speaker for which you want to turn AGC on or off Press Change or OK or use the Right Left arrows to turn AGC on or off Press Save Configuring Hearing Aid Compatibility Procedure 1 Press Select or press the OK button N OORA OMD Press the HOME button Use the up or down navigation keys to select Advanced Options Press Select or press the OK button Use the up or down navigation keys to select Handset Equalization Operation Press Select or press the OK button Using the up or the down arrows select the option that you want to change the value of e Default e Audio Opt Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 35 Avaya Menu HAC Opt 8 Press Select or press the OK button 9 Press Change and use the left or right navigation keys to change the value for the filed you have selected 10 Press Save Integrating other applications with your phone About this task If your administrator has set up this option you can integrate Microsoft Exchange Server calendar and contacts with your phone First establish your cre
46. bers e To delete the last character press the Bksp softkey Note If you want to remove a letter number space or symbol that is in the middle of the text you entered use the left and right navigation arrows to place your cursor after the character you want to remove Once your cursor is in the correct position press the Bksp softkey to remove the character to the left of the cursor Select the next field Enter the number Select the next field Select the type of number entered Work Home Mobile Track Presence o N DO OO A Press Primary if applicable The primary number is the one that will always display without having to go into contact details Note When adding a contact number you must use your enterprise phone number as the Primary number as this number is utilized for presence indication Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 65 Using the contacts feature 9 If you have another number for this contact select the next field and repeat from step 5 You can add up to five additional numbers for this contact but you can designate only one number as primary 10 Press Save or OK Editing a contact Procedure Press Contacts Search for and select the contact you want to edit Press More gt Edit Choose the field you want to edit Use the dialpad and softkeys to make changes to the contact information oon A UO N
47. ct Options amp Settings oa A WwW YP Press Home Select Screen amp Sound Options Press Select or OK Select Call Pickup Ring Type Press Change or OK or use the Right Left Arrows to toggle from one ring tone number to another Each tone sounds briefly as you move to it 7 If desired press Play or OK to listen to the ring tone 8 Repeat the last two steps until you find the ring tone you want for calls within your pickup group 9 Press Save to make it your call pickup ring tone 28 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Options amp Settings Setting call pickup alerting indication About this task You can set call alerting to notify you visually and or audibly when you receive an incoming call Procedure _h oO ON Oo FW PD 10 Press Home Select Options amp Settings Press Select or OK Select Call Settings Press Select or OK Access the Screen amp Sound Options Select Call Pickup Indication Press Select or OK Press Change or OK or the Right Left Arrows to toggle from one choice to the next which display in the following sequence Audible Visual Both audible and visual or None no call pickup alert indication Press Save Changing the background logo About this task If your system administrator has set up an alternate background choice you can change the logo yo
48. d number About this task Your system administrator may set up frequently called numbers such as Information Technology or the Help Desk as Autodial numbers so you can dial them with one touch Procedure 1 From the Phone screen scroll right twice to display the System Numbers menu To assign labels to or edit labels for your Autodial numbers see Assigning labels to pre assigned Autodial numbers on page 81 2 Select the number you want to call 3 Press the Call softkey or the OK button Making a call using edit dialing Before you begin Your system administrator has to authorize this function To set up edit dialing see Setting dialing options on page 23 About this task Using Edit dialing feature you can edit the number before actually dialing by using the Bksp softkey Using softkeys you can change the number character format or backspace to edit the number before actually dialing it Procedure 1 From the Phone screen enter the number you want to call 2 To edit the number press the Bksp softkey to erase the previous character one character at a time To change the character format press the 123 abc softkey 3 Press Call or OK Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 45 Making a call Making a call using URI dialing About this task When you have the edit dial option enabled you can make a call using the URI dialing feature To make a call using
49. de by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on its Hardware and Software Product s Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this Product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http support avaya com Please note that if you acquired the Product s from an authorized Avaya reseller outside of the United States and Canada the warranty is provided to you by said Avaya reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZE
50. dentials by entering the user name and password you use for Microsoft Exhange Server email purposes and the domain of your Exchange Server After establishing your credentials you can set your calendar preferences Procedure 1 Press Home Select Options amp Settings Press Select or OK Select Advanced Options Press Select or OK Select Exchange Integration N DO oO fF W PD Ifyou have already set up your credentials and do not want to change them proceed to Step 9 To establish or change your credentials select Email Name amp Password and enter the following e your Microsoft Exchange server email user name e your Microsoft Exchange server email password e the location domain ip address of the server on which Microsoft Exchange runs e whether you want to be prompted to enter your user name and password every time you access Microsoft Exchange calendaring on your phone use the Change key or Right Left arrows to change this setting from No to Yes or Yes or No 8 Press Save or OK 9 To set or change your calendar preferences select Calendar and indicate enter the following 36 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Browser e Whether or not you want your phone to activate the calendaring feature use the Change softkey or Right Left arrows to change the Use Exchange Calendar setting from Yes to No or No to Yes
51. ding line button 3 Answer the call as you normally would Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 85 About Features Picking up a call from your pickup group About this task When your administrator has set up your phone as part of a pickup group use the Call Pickup feature to answer any other phone in the group Procedure 1 From the Phone screen scroll right to access the Features menu 2 If necessary scroll down to Call Pickup and press OK or just press the corresponding line button 3 Answer the call as you normally would Calling someone in your intercom group About this task If your system administrator has set up an intercom group you can call anyone in that group by pressing a few numbers Procedure 1 Before dialing scroll right from the Phone screen to access the Features menu 2 If necessary scroll down to Dial Icom and press OK or just press the corresponding line button The intercom group number shows next to the Dial Intercom feature and the next denotes the extension your administrator has predefined as your automatic intercom destination extension 3 Press the number s that corresponds to the destination extension 4 Press Enter or OK to activate the intercom call to that extension where the call appearance identifies the incoming call with your name followed by ICOM 86 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide Augus
52. e If you want to change the Exchange subscription period specify in the Use the Exchange Subscription Period field 11 Press Save or OK to save your settings and preferences Note When Exchange calendar is active a Calendar label displays beneath your last call appearance on the Phone screen Browser Your deskphone includes WML Web browser capability to use additional applications The applications available through the Web browser vary depending on how your system administrator has configured your deskphone If you have any questions contact your system administrator Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 37 Avaya Menu Access the browser through the Avaya Menu If you do not see the Browser option on the Avaya Menu Web applications are not available for your deskphone Using the WML browser Procedure 1 Press Home 2 Press the down arrow to select Browser Press Select or OK The WML browser opens the home page o Use the navigation key to select a link and press OK to open the link Press Cancel to stop loading the current page Press Refresh to reload the current page Press Home to open the home page Press the PHONE button to close the browser oOo N DO OO A Making a call using a Click to dial link Procedure 1 Select the line with the link for the person or number you want to call 2 Press the line button corresponding to the line with
53. e list of all calls missed unanswered calls answered calls or outgoing calls 3 Scroll up or down to select the person or number you want to call 4 Select the person or number you want to call 5 Press the Call softkey or the OK button Dialing an E 164 number About this task E 164 is a standard format of international public telephone numbering An E 164 number can have up to 15 digits preceded by a Use the following procedure to dial an E 164 number Procedure 1 Lift the handset If you are using speakerphone press SPEAKER or press an idle line If you are using a headset press HEADSET 2 Press to display the sign the softkey 3 Dial the number you want to call Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 47 Making a call 48 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Chapter 5 Initiating a group page About this task Using the Group Paging feature you can make a call to a group of users that your system administrator has set up for you A group page supports only one way audio That is when you initiate a group page only you can speak When you initiate a group page the page continues till you end it However the participants can drop out from the page individually To initiate a group page you must know the group pilot number of the group that you are trying to senda
54. eeee 20 SENG aeien inii naia a i ERa AA 20 Phone Settings serseri 19 ABOUT eao A S 19 Picking Up calls seccion 32 85 86 EEE E I AT A A A E A 91 Presence ICONS isirissorsiivetisisuristid inre snisssrniiinda 15 16 Priority Call rrien 88 problems with telephone ccccesceeeeeeeetteeeeeestaees 97 R recordingia Gall ssvissscscsinatvas scancencenecsedeaencvetecassananaeneeesss 87 Redial eranen O r A 44 redial Options r iaie aaa a 22 SENG werissssacveduneekssstamaccdenwiecssoasaaeddennebsnaaaatieseenneg 22 FRING PAMS rN aceasta aa E Ea 27 CHANGING PE sation enti een ane 2r RINGING Sadir a a Eag 28 setting for call PICKUP sessu 28 S sereen Width osiiirennsssiiiveniirerssnireiirinsrriutee enini 32 SEWING oiran en ai a a 32 Seals Mane 64 databas Enori a A 64 extended uriari ea aaa 64 SENDAL Drei aN 5i setting editing disabling ssssssreseersrrrnrrrnnrsnnnssn 52 Speakon annaa E E TORRE 35 speed dialing eeeeceeeeeeeeeeeeeccceeeeeeeeseeeeeeeeeeennenseaeeees 44 calling POLSON ensrccrnnonn 44 Speed Dialing ccccccecececeecceececeeeeeeeeeeeeeeeeeeeeenaeees 25 August 2012 103 setting up T team button answering call speed dialing Team button Telephone display icons about Telephone stand about text size turning off Time format toggling tracing calls Transfer 104 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide 74 M 74 73 16 16 iz 1z 33 33 34 24 87
55. eeeeeeeeeeeeeeeeeeeeeees 100 Logging in to your deskphone extension n 99 Logging in to your telephone s es 99 Logging out of your telephone extension 99 Login AS a QUEST USED ceceeceeeeeeeeeeeeeseeeeeeeeeeeeeteaaeees 99 LOGO EA E T ee ne ee 29 M malicious Call tracing eeee esses eee eeeeeeeeeeeeeeeeees 87 MOSSQQES 2 cccecccee tankni naiiai 42 IZ about A iz YECEIVING si aiin bes sania cnandsdnsiauadeviadinel odahieteaacdedeermonetede 77 Microsoft Exchange integration cccseeeeeeeeeees 36 monitoring other extensions eceeeeeseeeeeeeeeeeeeees 81 m te alerting i255 ecsise nied eeditduscecedeeseiedecedeldeseceeaeeneegeeeoeiny 41 m ting CAINS nescrise aeeiiaii 40 41 N TING E E E E 24 navigation aArrOWS cceeeee cece eee e cette eee e eee eeeeeeeeeeeeeeeeeeees 13 right and left cceecceeeeeeeeeee eee eeeeeeeeeeeeeeeeeeeeeees 13 UD ANG GOWN oi vecencesccassiuncctinedasctacsetyecinbenscannctuweetss 13 NAVIGATION TIPS 2 2 eee eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeteeeeeaaaeeeeeees 13 Network information cccccsseeceeeeeceeeeeeeeeseeseeeeaees 18 VIGWIING aissesesciicge ducts siano inaia aanak aeaea 18 O On hook dialing ccecceeeessseeeeeeeeeesessaeeeeeeeseeennaeees 23 Options amp Settings 19 23 25 27 29 33 71 81 AD OU rA EA csctanvectanidasstusanaaTaacamutagaten E EE 19 call NISTO ereraa a a EEE 71 call pickup al
56. eiriecuttteanressussccsasutieaddacsomtisaceandamervecierd toads 89 Chapter 14 Tracking presence infOrmatiOn cccccesssseeeeeeeeeeeeeeeseeeeeeeeeeeeeeeeeeeeeeeenenees 91 Ghapter 15 About Hotie ssassn 93 Chapter 16 Using the Calendar iccsicissnicacescnitciseanasaccicncnictdvinananassaunnanesiiandndaandnnntaciebidadaands 95 Calendar Appointment GMM NS sr unisiriosaiieanii ine iaa aaka aaa aa akah A a aaa Ei aTa 95 Reviewing your apponi MEMS is cc ansccieisccaneencssassnnrensiatenssrrasisdenarrescecrasarreasernanarressnnnaaenennennerassearssreriasnrass 95 Chapter 17 Limited access during failOVel cccccsssseeeeseeeeeseeseeeeeeeeseeeesseeeeeeeeeeseeenees 97 Chapter 18 About locking and logging in to and out of your telephone 99 Logging in to your es SRE I MCS ISU esiisa aE SE 99 Locking and unlocking your tole NIG ING isisisi n a 100 Logging out oi your deskphone extensio aikeinaan nase E A a KRAE eeeeawees 100 areles atk shits E T E E E T 101 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 7 8 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Chapter 1 Introduction to 9608 and 9611G SIP deskphones Your deskphone provides many features including a Phone screen to view and manage your calls call History a Contacts list a menu of options and settings and access to your Voicemail You can also attach up to three button modules to your teleph
57. ensions at a glance Feature Name Common Abbreviation Bridge Call Appearance on page BCA 59 Hearing Aid Compatibility on HAC page 35 Note If you have personalized labels for any of the features available to you the personalized label displays instead of the feature abbreviations shown here Monitoring other extensions at a glance About this task If your job requires that you cover or monitor phones for others your system administrator may set up busy indicators so that you can see whether an extension you cover is idle or busy at a glance Extensions you can monitor with busy indicators show the word Busy next to the extension number Procedure 1 From the Phone screen press Features on the top right corner of the screen 2 Press System Numbers to display the System Numbers menu 3 If necessary scroll to the line button for the extension you want to check If that extension is in use the busy indicator displays next to the word Busy 4 To call a monitored extension scroll to the applicable line and press the line button associated with that extension Assigning labels to pre assigned Autodial numbers About this task Autodial numbers are frequently called numbers in your office or organization for example a Help desk number Your system administrator sets up Autodial numbers but you can assign and edit their labels The administrator might just allot a specific butto
58. ert settings cccceseeessseeeeeees 29 Changing language asssseeesriessssrresserrrnnsrnnneneens 33 changing ring pattern eeessseeeeerrreserreenn 27 configuring visual alerts eee 22 go to phone screen on ringing s 21 phone screen on Calling cececeeeeeseeeeetteeees 20 redial settings ccccecceeceeeeeeeeeeeeeeeeeeeeeecnaeeeeeeeees 22 Setting Autodial numbers ccccceeessteeeeeeenees 81 setting call pickup ring tone sssr 28 Setting dialing options seeeeeeeeeseeeeeeeereneeee nees 23 Setting favorites 20 0 eeeeeceeeeeeesttteeeeeeeeeessnnaees 25 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide Setting speed dial numbers 0 0csseeeeeees 25 OUTGOING calls seid scvsactsaivespvaascaudets veanentudentenaaacxeensbvnd 43 60 making a call cvcictecactaduesSacedane Swektcnssactaswedieaccaesctense 43 making a call on a bridged line 0 0 eee 60 OUTGOING Gall Sissis aa 44 redialing a number sssssssseseeessesseessessressreesssesen 44 Outgoing Calls cccccccccceeesseeeeeeeeeeeeeeseseeeeeeeeees 45 83 blocking extension display s 83 edit dialing a NUMDeEr cceceeeeeeeeeeeeeeeenteaeees 45 unblocking extension display s es 83 P page ene E E RR 88 Parking callserve aaia aan 84 Phone Screen on ringing seeseeeeeseeeeseeerreesrreserne 21 SEWN Gain en onaniaa i a aT A NE 21 Phone Screen Options on calling ceeeeee
59. for 9608 9611G IP Telephone User Guide August 2012 97 Limited access during failover e The Message Waiting Indicator is cleared but voice mail may still be available if the voice mail server to which calls are being sent is not in failover e Once the transition to a new server has occurred advanced features like Call Park Unpark Priority Call or Automatic Callback may be available Favorite features are not available during failover but should be available after transition to the alternate server depending on your system s failover structure e Autodial numbers are available on the System Numbers screen during failover e If your phone operates under the latest software changes to Options amp Settings can be made saved Note that any new or changed settings for these options may not become effective until the phone transitions to the alternate server or fails back to its original server e If your phone operates under the latest software Contacts can be accessed and changed during failover to the alternate server However contact changes and new entries are limited to no more than 25 and only one change to a specific contact is allowed Also contact searches may be limited in this case the message Limited Search results available displays e Once the transition to a new server has occurred if you are part of a corporate Directory or database access may be limited to local contacts only e You can press the Phone button to
60. hange it back using CPN Unblock CPN Calling Party Number Unblock lets parties you call see your extension Procedure 1 From the Phone screen scroll right to access the Features menu 2 Select CPN Unblock To set up calling party number blocking see Blocking your extension from displaying during calls on page 83 3 Press OK 4 Enter your extension number Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 83 About Features 5 Press Enter or OK to stop calling party number blocking Parking a call About this task Use the Call Park feature to answer a held call at another extension if you are part of a telephone coverage or hunt group For example if you need to go to another location to verify some information you can park your current call and answer it at another location within your group Procedure 1 During an active call scroll right from the Phone screen to access the Features menu 2 If necessary scroll down to Call Park and press OK or just press the corresponding line button 3 At the other telephone press the Call Park line feature button to unpark the call Unparking a call About this task Use the Call Unpark feature to release a call from the extension at which it was parked when the extension is part of a coverage or hunt group Procedure 1 From the Phone screen scroll right to access the Features menu 2 If necessary scroll down to Call Unpar
61. he PPM However presence information would be available only for your local contacts Note This feature is available only if your administrator has configured your extension for the feature Using the Exchange Contacts feature you can perform the following actions on your Outlook contacts from your Deskphone e View the contacts e Search for a particular contact e Call a contact e View the details of a contact e Copy a contact to your local contacts You can not edit or delete an Exchange contact from your Deskphone You must copy the contact to your local contacts before you modify any details of that contact Before using this feature you must first enter your Exchange server credentials To know how to enter your Exchange server credentials see Integrating other applications with your phone on page 36 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 67 Using the contacts feature Procedure 1 Press CONTACTS 2 Press the Exchange softkey Note The Exchange key L is unavailable if you have not saved any contacts in your Outlook application 3 To copy a contact from the Exchange server to your Deskphone contacts press Local 4 On the Contact Edit screen specify the name telephone numbers up to 6 and telephone types for the contact 5 Press Save 68 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com
62. he Phone screen whenever you receive an incoming call set the Phone Screen on Ringing option to Yes For more information see Setting the Go to Phone Screen on ringing option on page 0 Ignoring an incoming call Procedure Press Ignore to turn off the ringer for an incoming call Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 39 Answering a call Putting a call on hold Procedure 1 Press Phone to view the main Phone screen if necessary 2 If you are not active on the line you want to put on hold select that line 3 Press Hold Note The phone might display a hold timer when you put a call on hold For more information see Configuring call timers on page 21 4 Press Resume or the line button of the held call to retrieve the call Your system administrator may have administered the Hold Recall feature which alerts you visually and with a priority ring to remind you of a held call after a certain period of time Muting a call About this task While on a call you can mute the microphone of your phone so that the other party cannot hear you You can configure your deskphone to alert you if your dekphone is on mute The alert can be an audible beep and a visible indication on the top line of your deskphone Procedure 1 Press Mute during a call so that the other person on the call cannot hear you 2 Press Mute again to unmute the call Note If a call is on mute and yo
63. he browser and or any applications available to you log out or view network information Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide Overview August 2012 11 Introduction to 9608 and 9611G SIP deskphones No Name Description History Press History to view the history of your outgoing incoming and missed calls The icon on the History button is illuminated when you have missed calls The top line shows the Missed Call icon and the number of calls that you have missed 12 Volume While on an active call press or on the Volume button to adjust the volume of your handset headset or speaker While you are not on an active call pressing these buttons adjusts the ringer volume 13 Mute Press the Mute button to mute a call in progress To take a call off mute press Mute again 14 Speaker Press the Speaker button to use the speakerphone To take a call off soeakerphone lift the handset or press the Headset button 15 Headset Press the Headset button to use the headset if connected Note Only HIS headset cords are compatible with your phone About connection jacks The following image illustrates the connection jacks that are present on the back panel of Avaya one X Deskphone 9608 and 9611G models The image schematically describes which device to connect in which jack 12 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Commen
64. he other parties can still talk to each other Procedure 1 Press Hold during a conference call 2 Press Resume or OK to resume the conference call Dropping the last participant from a conference call About this task Note This feature is applicable only for a conference call of the AST 1 type Procedure 1 From the Phone screen select your active call 2 Press Drop once the conference is up The telephone drops the last added person from the conference Viewing the details for a conference About this task Note Depending on which server your extension is configured in you might not be able to see the details of a conference If you are not able to view the details of a conference contact your system administrator Procedure 1 On the Phone screen select your active call 56 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Viewing the details for a conference 2 Press Conf 3 Dial the telephone number or call the person from the Contacts list or call the person from the History list 4 When the person answers press Join or OK to add the person to the existing call 5 Press Add and repeat these steps to add another person to the conference 6 Press Details button to access the details on the participants Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 57 Using the conference feature 58 Avaya
65. ingdom Pat No 2238414B Hong Kong Standard Pat No HK1010924 Republic of Singapore Pat Nos 51383 66959 71979 European Pat Nos 1 010 057 98903671 0 1 018 069 98950708 2 Republic of Korea Pat Nos KR201211B1 KR226206B1 402252 People s Republic of China Pat No ZL96196739 0 Mexico Pat Nos 208141 216023 218409 Russian Federation Pat Nos 2206118 2214620 2221268 additional patent applications are pending August 2012 Comments infodev avaya com Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of Toll Fraud associated with your system and that if Toll Fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Toll Fraud Intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support Web site http support avaya com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks All non Avaya trademarks are the property of the
66. ion of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software unless expressly authorized by Avaya Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third party components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright T9 Text Input and other products are covered by one or more of the following patents U S Pat Nos 5 187 480 5 818 437 5 945 928 5 953 541 6 011 554 6 286 064 6 307 548 6 307 549 and 6 636 162 6 646 573 6 970 599 Australia Pat Nos 727539 746674 747901 Austria Pat Nos AT225534 AT221222 Brazil P I No 9609807 4 Canada Pat Nos 1 331 057 2 227 904 2 278 549 2 302 595 Japan Pat Nos 3532780 3492981 United K
67. ir respective owners and Linux is a registered trademark of Linus Torvalds Downloading Documentation For the most current versions of Documentation see the Avaya Support Web site http support avaya com Contact Avaya Support See the Avaya Support Web site http support avaya com for product notices and articles or to report a problem with your Avaya product For a list of support telephone numbers and contact addresses go to the Avaya Support Web site http support avaya com scroll to the bottom of the page and select Contact Avaya Support Warning The handset receiver contains magnetic devices that can attract small metallic objects Care should be taken to avoid personal injury Power over Ethernet PoE warning This equipment must be connected to PoE networks without routing to the outside plant VCCI Class B statement This is a Class B product based on the standard of the VCCI Council If this is used near a radio or television receiver in a domestic environment it may cause radio interference Install and use the equipment according to the instruction manual Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 3 4 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Contents Chapter 1 Introduction to 9608 and 9611G SIP deSkphones sssssseeseeeeeeeeeeeeeeeeees 9 PE Vs ccc ex be A E E E
68. is contact from being tracked Cp Presence icon indicating this contact is in a conference call If a contact cannot be tracked due to telephone server differences a no presence icon displays for that contact Note Depending on how your phone system is set up presence tracking may not be available for all system users Presence icons for 9608 Deskphones These icons indicate the status of a contact whose presence you are tracking if you have a 9608 deskphone Icon Description H Presence icon signifying this contact is available the contact whose presence is indicated is registered logged in and that phone is in an idle state a Presence icon signifying this contact is currently on his or her phone Busy indicator A Presence icon indicating this contact is not logged in unregistered 16 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Administrative messages Icon Description Presence icon indicating this contact s phone is busy with the Send All Calls feature active This icon also designates that a feature is not available at this point of a call i Presence icon indicating that the screen saver of the phone is on or the phone is locked 2 No Presence Available icon indicating that although you set up presence tracking for this contact telephone server differences preve
69. k and press OK or just press the corresponding line button 3 Enter the original extension from which the call was parked 4 Press Enter or OK to release unpark the call 84 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Configuring Enhanced Call Pickup Alerting Configuring Enhanced Call Pickup Alerting About this task This feature enables you to configure an optional audible and visual alert when an incoming call to someone in your corresponding call pickup group is ringing Procedure Press the Home button on the phone Select Options amp Settings Press Select or press the OK button Select Sound amp Screen Options Press Select or press the OK button Select Call Pickup Ring Type Use the right or left navigation keys to select the ringtone you want to assign To set the type of alerts for call pickup select Call Pickup Indication oO ON Oo FF WwW DY Use the right or left navigation buttons to change the indication type and press Save Picking up a call to another extension About this task When your administrator has set up this feature you can answer a call ringing at another extension without having to be a member of a pickup group Procedure 1 Scroll right from the Phone screen to access the Features menu 2 If necessary scroll down to Directed Call Pickup and press OK or just press the correspon
70. l Important Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 87 About Features Some countries states and localities have laws that determine if and under what circumstances you can record telephone conversations Before using the OTR feature you must understand and comply with these laws 3 Hang up to stop recording Making a priority call About this task Use the Priority Calling feature to provide a special type of call alerting between internal telephone users including the attendant The called party hears a distinctive ringing when the calling party uses Priority Calling Procedure 1 Before dialing scroll right from the Phone screen to access the Features menu 2 If necessary scroll down to Priority Call and press OK or just press the corresponding line button 3 Enter the extension you want to call 4 Press Enter or OK to immediately start dialing the priority call to that extension where the call appearance will show the incoming call as a priority call Interrupting a call with a whisper page About this task Use the Whisper Page feature to interrupt or barge in on another user s call and make an announcement This feature is unique because only the person on the paged extension can hear the page Other parties on the call cannot hear the page and the person who makes the page cannot hear anyone on the call If the paged user has a display telephone the paged
71. lish fonts Procedure 1 Press Avaya Menu 2 Select Options amp Settings or Phone Settings Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 33 Avaya Menu Press Select or OK Select Screen amp Sound Options Press Select or OK Select Text Size Oo a A O Note The Text Size option is available only if it is enabled through the settings file 7 Press Change or OK to change the text size If the screen width on page 32 is set to Half and you set the Large Text option to Large the screen width will automatically change from Half to Full to allow the larger text size to display properly In this case if you prefer a split screen you must turn off large text 8 Press Save Setting the time format You can change the way the time displays on your screen The time format is either 12 or 24 hours Procedure _ Press Home Select Options amp Settings Press Select or OK Select Language amp Region Press Select or OK Select Time Format Press Select or OK Press Change or OK or use the Right Left arrows to change the time format o ON Oo FF WwW DY Press Save 34 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Options amp Settings Turning automatic gain control on or off About this task The automatic gain control AGC automatically adjusts the
72. ll With this feature you can answer office calls while you are away from your desk The system administrator has to add your cell phone number and program the desk phone Procedure 1 From the Phone screen scroll right to access the Features menu 2 Select EC 500 3 Press OK to turn simultaneous ringing on or off Extending a call to your cell phone EC500 About this task The Extend Call feature allows you to extend a call that is active on your office phone to your cell phone using EC500 Extension to Cellular This allows you to transfer an office call to your Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 89 About Features cell phone and move away from your desk This feature is programmed by your system administrator Note Your system administrator sets the destination telephone number Procedure 1 During an active call scroll right from the Phone screen to access the Features menu 2 Select the Extend Call feature 3 Press OK to send the call to your cell phone 4 Answer the call on your cell phone The call remains active on your desk phone as well so you can switch back if you want 90 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Chapter 14 Tracking presence information Using the Track Presence feature of your Deskphone you can view presence information of users in your contact list This
73. ls cccceesceeeeceeeeeeeeeeeeteeeeeeteees 55 56 ADOUAT E 55 dropping a participant seeeeeeeeeeernssssererrreenen 56 putting a Call on NOI osssssiiuei aasi 56 soting MUP oessa ecestuartianyh Seeeeec sees mance 55 Conference Calls eccccccessceececeeeeeeeeeeeeeaeeesneeeeeeeees 55 adding a person on hold nsss 55 CONTACIS iis cccannsanaveurccener sibsawteversennee 46 63 64 66 67 70 adding from call history eeen 70 calling a POISON ssrsessassso p 46 August 2012 101 COSTING aean ES 67 Eoi Tne E E EET OA A 66 SEANCIING sarissa a aaa 63 SCISCUING eraris gana daien aaae aa eE a adia 64 COMACIS Asn a Ea 63 65 ADOUL EPEA E E EE E 63 adding a new contact sssssssssesssesseeernnrrrrrenne 65 COVENAGQE a iisiistecsdvcsevecsbincdcsniesavcarseuiosdaatannneanaetsveanenansains 5i D detalls errioan a ae a eridi E ES 56 Dial intercom Call isisisi 86 Dialing Options sssseeeeeeeseeeesseeeeensssrnrnsenrserrnsssrnnnee 23 SENG sue siecsyct ccectnaelesesecetenver scene deneaderet euacen detecting 23 Directed Call pickup cceececeeeesteeeeeeeestteeeeeeees 32 85 Disconnects sinens a 97 ADOL eae a e EE 97 DISP ecaa AE EER 27 adjusting brightness 0 ccceeeeeeeeeeeseeeeeeneees 27 ACjUSTING CONTAST assiriana 27 E ETOS wiscntisansisnstesssaandtenacotiaaitneesbdvassbadcenn sat O EEEa 47 EG 500 niin E Ea 89 Extend Calls sstcctecssevctdneienavatedeastatevdeavaaeiensenandeaceney 89 Edit GIAIING isss 23
74. me column Feature Name Common Abbreviation Auto Dial on page 45 Phone number or extension set up by your administrator as an auto dial number followed by a telephone icon or Autodial Auto Intercom on page 82 Auto Icom Auto In Automatic Callback on page 82 Auto Callback Call Forwarding All Calls on Cfrwd or CFrwd with a third party s extension if page 51 applicable Call Forwarding Busy Don t CFBDA Answer Call Park on page 84 Call park Call Pickup on page 86 Call pickup Calling Party Number Blocking on CPN Block page 83 Calling Party Number CPN Unblock Unblocking on page 83 Dial intercom on page 86 Dial Icom Directed Call Pickup on page 85 Dir Pickup EC500 on page 89 EC500 Exclusion on page 60 Exclusion Extend Call for EC500 on Extend Call page 89 Extended Call Pickup on page 32 Ext Pickup Malicious Call Trace on page 87 MCT Act One step Recording on page 87 Audix Record Priority Calling on page 88 Priority Call Send All Calls on page 51 SendAllCalls SAC or SAC with a third party s extension if applicable page 52 Whisper page on page 88 Whisper Act Presence Information on Presence page 91 Enhanced Call Forwarding on ECF 80 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide Comments infodev avaya com August 2012 Monitoring other ext
75. n displays e Forward all calls e Internal Enter Number e External Enter Number e Forward when busy e Internal Enter Number e External Enter Number e Forward when no answer e Internal Enter Number e External Enter Number 52 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Setting Enhanced Call Forwarding rules If you have any number configured for any of the above rules the Deskphone displays the configured number in place of the text Enter Number Inthe text field for the selected rule where the cursor is blinking enter the destination number using the numeric keypad 4 Press Save to save the destination number 5 Press Turn on to activate forwarding for that rule To activate forwarding for all the rules press All on If you press All on the Deskphone activates all the rules for which you have configured destination phone numbers Editing a rule Procedure 1 2 Access the Enhanced Call Forward feature from the Features screen Press the rule that you want to edit and enter the destination number using the numeric keypad Press Save Turning off a rule Procedure 1 Access the Enhanced Call Forward feature from the Features screen 2 Select the rule that you want to turn off 3 Press Turn off 4 5 Press Exit To turn off all the active rules press All off Avaya one X Deskphone SI
76. n to be an Autodial number but leave the number itself blank in this case you can add the number yourself Procedure 1 From the Phone screen scroll right twice to display the System Numbers menu Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 81 About Features 2 Scroll to the line to which you want to assign a label or number Some labels are not editable If you can t scroll to a certain line or hear an error tone when you press the line button you cannot edit that label 3 Press Edit or the OK button 4 Use the dialpad to enter the label text or the Autodial number 5 Press Save Setting up automatic call back About this task When an extension you call is busy use Automatic Call Back to receive a return call automatically as soon as that extension is free Procedure 1 After calling an extension and while receiving a busy signal scroll right from the Phone screen to access the Features menu 2 If necessary scroll down to Auto Callback and press OK or just press the corresponding line button 3 When you hang up the callback call the feature deactivates automatically Making an auto intercom call About this task Use the Auto Intercom feature to call a specific extension or intercom group Procedure 1 Before dialing scroll right from the Phone screen to access the Features menu 2 If necessary scroll down to Auto Icom and press OK or just press the corresponding
77. nd oa fk WwW PP N Press HOME Number Press Change or OK to change the value from Yes to No or vice versa 8 Press Save to save the setting or Cancel to return to the menu without saving 24 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Options amp Settings Setting up speed dialing About this task You can assign speed dial numbers to up to 10 people in your contact list Then when you want to call a speed dial contact simply press the number you ve assigned to that person Procedure 1 Press Home 2 Select Options amp Settings 3 4 Scroll to Assign Speed Dial Entries Press Select or press the OK botton If your telephone does not display the Assign Speed Dial option your administrator has not made this feature available 5 Press Select or press the OK button 6 To un assign an existing speed dial contact scroll to the line you want to un assign and Clear Proceed to the next step to reassign that number To add a speed dial contact scroll to the first unassigned line and press Assign or press the OK button 8 Scroll to the contact you want to assign and press Select or press the OK button 9 Select the telephone number you want to assign Press Selector press the OK button Setting up favorites About this task You can create a list of up to nine favorite contacts or features for quick access
78. nt this contact from being tracked If the presence information of a contact cannot be tracked due to telephone server differences a no presence icon displays for that contact Note Depending on how your phone system is set up presence tracking may not be available for all system users Administrative messages Your administrator can send important messages such as notification of an early office shut down due to inclement weather or information about an imminent service interruption to your deskphone These types of messages can take any of the following forms e a text message streaming across the top display line accompanied by an audible alert e an audible alert broadcast through the Speaker or the headset if that device is active e an interrupt screen notifying you that you are receiving an audio alert While receiving an audible alert you can switch between the Speaker handset and headset can terminate the pushed audio content by going on hook and can adjust the volume as you normally would during a call Telephone stand The phone can be placed on the stand in a flat position or at an angle If you have placed the phone vertically for wall mounting reverse the tab located under the switchhook in the top ear piece pocket on the phone to ensure that the handset is in the correct position You need a small screwdriver to lift the tab after it is reversed Avaya one X Deskphone SIP for 9608 9611G IP
79. nter the extension number your system administrator has assigned to you for login Scroll down to Password Enter the password your system administrator has assigned to you If applicable enter your SIP User ID If your system is set up to allow visiting user privileges use the right or left navigation arrow to indicate whether you are this phone s primary user Yes or whether you are a visiting user of this phone No Press Enter or OK Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 99 About locking and logging in to and out of your telephone Locking and unlocking your telephone About this task Locking your phone when it is idle prevents it from being used to make a call with the exception of an emergency call When locked a padlock symbol displays and the only actions you can take are to receive calls make an emergency call or unlock the phone Locking your phone does not log it out you are still logged in but must enter your login password when you unlock the phone If you press a button that is not allowed on a locked phone an error beep sounds When you lock your phone your presence status changes to Away Procedure 1 If the Phone screen is not displayed press Phone To lock the phone be sure no calls are in progress Alternately on the Feature menu select Phone Lock Note Complete any active calls or other telephone functions before attempting to lock the
80. o a T e E E E ss 79 Fo e TAD a E ease ren aNaei penaaANNenenaanSeNRRnnaSaSNNSRetaasaNeep a aNNeRREREN 79 Montonng other axteansions at a CANICE c 25 516e5 cccedecisadaddecudsenldddacbunbeiuhedseanieinadeimeondoriiededeneansiieamusbanniaieds 81 Assigning labels to pre assigned Autodial NUMbDens 2 cccscsccccesecscessncecestenesesceceenyinsnsesensveenneateoeenesneaceue 81 Saue er ree ae IRE E EA E E a E a E E ET 82 Mokro ai auto MECOM CAs a a a EEA E 82 Blocking your extension from displaying during alls sssssssisisinaunsnnisnaain anandan aiai aaa 83 Displaying your estensioni outoding calesse a ed ae a 83 igo cate Oaai S 84 Maeue Es Ael e E E A E E P EEE E E E E T 84 Contiguring Enhanced Call Pickup Alerting nsnm a E ESNE 85 Piekng 0p a gall to anoihia orons ecn 85 Picking up a call tom yaur picku grosair iriiria RAN N E EA AN 86 Calling someone m PORT miarconi groenen EE e Ei EEan 86 TCAA OU Galla nt ter Pree t rte Pree terres TT tt Perera rr ree TT terre t Te trer 87 peole i Aem ccitua desea A a N E cated E T E E NET A E N EE E ET 87 PARITY a NOTION TE Calk sismi deetadeeedie thats dtd ty ahedecinn de slecedeie daw deibielyanetiats 88 Deter meted call wih a whisper pag eeina eaaa i a Riad i e eaaa 88 Vieus alert oran enm ed oanien aeae ane a ea nea AAEE aaar Akaa 89 Configuring simultaneous ringing for multiple phones using EC500 ssssseessssssirsssrrsssrrrssrrserrnssrresrens 89 Extending a call to your cell phone EC 500 ssacisicctesse
81. one to expand the available number of call appearances and features multiple button modules must all be the same type and model The 9611G deskphone has a color display while the 9608 model provides has a black and white display The letter G in 9611G indicates the presence of a built in Gigabit Ethernet adapter that increases data transmission speed The 9608 deskphone has a smaller display area than the 9611G deskphone Unless specifically stated elsewhere in this guide the two models are essentially the same in terms of features and functionality All the functions and features described in this user guide might not be available on your deskphone If you find that a function or feature is not available please contact your system administrator Overview The following section describes the display keys buttons and the associated features that are available on the deskphone Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 9 The following table provides descriptions of buttons and features of the 9608 and 9611G Introduction to 9608 and 9611G SIP deskphones Thx 22345 6 8 10 15 Contacts All Contacts Abcdefghijkimnop Abcdefghijkimnop Abedefghijkimnop Abcdefghijkimnop 1234567890123456 1234567890123456 1234567890123456 1234567890123456 Softkey 3 Softkey 4 8 680000 66 0e deskphones No Name Description
82. p Settings 8 Press Save Setting Key Repeat Delay About this task Key repeat delay is the interval of time for which you need to keep a key pressed to repeat the action Procedure Press Home Select Options amp Settings Press Select or press the OK button Scroll to Screen amp Sound Options Press Select or press the OK button Scroll to Key Repeat Delay N Oo oO fF W DY Press Change or use the right or left navigation buttons to change the value The available values are No Repeat e Default e Short e Long e Very Long Note For you to see this feature your system administrator must first enable it for your Deskphone 8 Press Save Activating mute alerting You can configure your Deskphone to alert you if your Dekphone is in mute The alert can be an audible beep and a visible indication on the top line of your Deskphone Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 31 Avaya Menu Procedure 1 Press Home Select Options amp Settings Press Select or press the OK button Select Call Settings Scroll down to the Mute Alerting option oa A WwW N You can set from one of the following three options e Audible e Visual e Both 7 Press Save Picking up a call to another call pickup group About this task When your administrator has set up this feature you can answer a call ringing at a phone in a
83. p he NORA REAR 39 anueg te ieaie e ae T errr freemen ey rrr E nr ee eran rer rere ere rere rr errr 40 EE ape a as a aa ik ea Ek I aaa erate A A tab Ue Nerang ET 40 STITT VED MOS AN NT des ca cas aos ed ert pip daacaent na slanmsee i iiaiai 41 TP TTS Cs a r E AA EA ENEAN 41 Chapter 4 Making a Callisia biidinntianeiaenidiadbistaaddinsdebdbansiinaddaslapibinadanaided 43 Makma emergeny calh rinn a DA EAR ES 43 ee eMe EER ne AEE TE T ener ete E A EA E A E N 44 Sd diang G PESO iondan a aa a aS 44 POSING a pre assigned MIN cairissa i aini iaat aiia aaia ia 45 PAO aC uno Eora aa rer terre fer rereneee tren eeec eet rte rr 45 Mako eae erg URIAN os E iannasai erm MTA ORTERAS 46 Galing 2 Per Son tom ihe Cahiers WE i cniinne eie AEE TAE EAE 46 Calg a parson trom ihe cak Metara a E AAA EA 47 DaN an E O WET aaa ianedaekatnphicicnaeteda aiidbontet ena aiieteameenaaens 47 Chapter 5 Initiating amp group PagGecsieteccisicissisicsisistensncnces ceccestseenanesancnsinananaeaaawenensninananens 49 Chapter 6 About forwarding CONG wisisiccsinssscsaisssnnatianddanandnastseninnsientsnsannsdiasassndianasiesaupaadens 51 GERAI C ir AAN 51 Fora TN S i a A e aN 51 ee OTR ANE TI e ae cs acetone E E EE E A E T 52 eine Enhanced Call Forwarding NUNS aasoisr snanar ANA AASA AEEA 52 PCIENGS el NU E E ancutacdanbenanlalenmneaieuladdomesasioleca 53 EEE E A A E Ter cee rere meer E rent raren erect rier ee ee eevee rete perry re 53 Chapter 7 Using the conference feature
84. pend on what your administrator has assigned to your phone In addition to the Features menu your administrator might also provide selected features on softkeys on the call appearance Phone screen Frequently used features can also be set up on the Quick Touch panel if the panel is activated For more information about what features and options are available for your extension contact your system administrator Accessing the Features menu Procedure 1 From the Phone screen use the navigation button and scroll to the right side to access the Features menu For models with LEDs the LED next to the feature name indicates if the feature is currently on or off If the light is on the feature is on To return to the main Phone screen press Phone or scroll to the left Scrolling right displays the System Numbers menu screen scrolling right again displays the Phone screen 2 Scroll down to see the features that have been administered for your extension Feature Table Feature names are often abbreviated to fit your deskphone or button module display area Use this table as a cross reference to standard feature names and their corresponding common abbreviations Depending on how your system is administered not all features shown here Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 79 About Features may be available to you For detailed information about a feature click its link in the Feature Na
85. r call settings personalize button labels adjust brightness and contrast select your ringing pattern set up favorites assign speed dial entries and more See Options amp Settings on page 19 for more information The Browser menu contains additional web based applications If no web applications are available for your phone the Browser menu is not shown About Avaya one X provides the release number of your telephone software Log Out lets you sign off the phone to protect your settings or to allow another user to log in Options amp Settings The Options amp Settings menu contains choices for Call Settings e Assign Speed Dial Entries e Assign Favorites Entries e Application Settings e Screen amp Sound Options Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 19 Avaya Menu e Language and Region e Advanced Options Call Settings includes choices for automatically displaying the Phone screen when you get an incoming call when you place a call or when you answer a call turning call timers on or off controlling how Redial works turning Visual Alerting on or off and more Assign Speed Dial Entries lets you assign speed dial numbers to up to ten contacts so you a long press a single digit initiates a call to that person See Setting up speed dialing on page 25 for more information Assign Favorites Entries lets you build a list of up to nine favorite contacts o
86. r features See Setting up favorites on page 25 for more information Application Settings includes choices for personalizing button labels turning call History on or off and including bridged calls in your call History Screen amp Sound options includes choices for adjusting your phone s brightness and contrast ring pattern background logos and button clicks and error tones text size and phone screen width Language and Region settings includes choices for setting the display language and the time format Advanced Options includes choices for integrating other applications like Microsoft Exchange Server with your phone You can also set AGC Automatic Gain Control for your headset handset and or speaker audio Network Information has a sub menu with seven different viewing options Audio parameters IP Internet Protocol parameters Quality of Service Interfaces 802 1X Parameters Diagnostics and Miscellaneous Your system administrator may ask you to use this option to check certain phone or network settings to investigate problems Setting the Phone Screen on calling About this task Set Phone Screen on Calling to Yes to automatically display the Phone screen when you place a call Procedure 1 Press Home 2 Select Options amp Settings 3 Press Select or OK 4 Select Call Settings 5 Press Select or OK 20 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Commen
87. riod set using the Exchange Integration option on the Avaya Menu press Snooze To ignore the reminder completely press Dismiss instead Reviewing your appointments You can use your phone to review your calendar appointments at any time About this task Note See Integrating other applications with your phone to enable the Calendar application and to optionally set a visual and or audio reminder time or a reminder snooze period Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 95 Using the Calendar To access the Calendar from the Phone screen scroll down past the last call appearance line and select Calendar or press OK Appointments display in start time order e With an appointment displayed choose one of the following options Press Prev or Next to move backward or forward from one appointment to another To call the person with whom you have the appointment a telephone number must be present on the Appointment detail screen Press Call to call that person To update the calendar with any new appointments you may have set up on your calendar press More then Refresh To exit the calendar and return to the Phone screen press More again If you pressed More and want to re display the previous set of softkeys Call Prev Next press More then Exit 96 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com
88. s to add this person to your Contacts list e Cancel to return to the Search screen 6 If the search does not locate the person you want press Cancel and use this procedure to perform a different search For example if you entered a partial first and or last name enter the name in its entirety and search again Viewing a contact s details Procedure 1 Press Contacts 2 Select the contact you want to view 3 Press Details to see the information available for that contact Selecting Details is the only way to dial a second or third number for a contact 4 Press the appropriate softkey to call or edit this contact delete this contact or return to the Contacts screen 64 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Adding a new contact Adding a new contact About this task You can add up to six numbers for a contact Selecting track presence as a type allows you to track the contact s telephone presence for example not logged in logged in in use or sending all calls to another number Procedure 1 Press Contacts 2 Press New 3 Enter the first and last name using the dialpad e Press the number key that corresponds to the letter or number you want to enter until the letter or number is displayed e If the characters are on the same key pause before entering the next character To enter a space press 0 e Enter remaining letters or num
89. sk extension to read Help Desk For information on editing Autodial button labels see Assigning labels to pre assigned Autodial numbers on page 81 Procedure 1 Press Home Note To edit a label on an attached Avaya BM12 Button Module press the Edit button on the module and proceed to Step 10 Select Options amp Settings Press Select or OK Select Application Settings Press Select or OK Select Personalize Labels Press Select or OK Select the label you want to edit If the label you want to edit is on the Features menu scroll down past your call appearances and select the feature you want to edit If the label you want to edit ON OO FW PY 26 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Options amp Settings is on the System Numbers menu scroll down past your features and select the system number label you want to personalize 9 Press Edit 11 12 Type a new label Press More then Clear to clear all text fields and start over Press Save or OK You may revert back to the default button labels by selecting Home gt Options amp Settings gt Application Settings gt Restore Default Button Labels and pressing Change and then Default Adjusting the brightness or contrast of the display Procedure 1 Select Options amp Settings Press Select or OK Select Screen amp Sound Options
90. t 2012 Comments infodev avaya com Tracing a malicious call Tracing a malicious call About this task Use the Malicious Call Trace MCT feature to trace a malicious call Activating MCT alerts a controller to begin call tracing and provide information for reporting this call This feature is available only if your administrator has set up the phone system to trace and track malicious calls and there is an attendant or controlling user to oversee the trace Procedure 1 During an active call scroll right from the Phone screen to access the Features menu 2 If necessary scroll down to MCT and press OK or just press the corresponding line button to start the trace An alerting tone and or flashing LED signifies the trace is active Hanging up deactivates MCT Important Some countries states and localities have laws that determine if and under what circumstances you can use Malicious Call Trace MCT Before using the MCT feature you must understand and comply with these laws Recording a call About this task Use the One Touch Recording OTR feature to record a malicious call on your voice mail system This feature is available only if your administrator has set up the feature on your telephone Procedure 1 During an active call scroll right from the Phone screen to access the Features menu 2 If necessary scroll down to OTR and press OK or just press the corresponding line button to start recording the cal
91. the link or press OK The deskphone initiates a call to the person or number associated with the click to dial link 38 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Chapter 3 Answering a call About this task When you receive an incoming call the phone selects the incoming call automatically However if you are already on a call or if you receive more than one incoming call at a time you may need to select the call you want to answer manually Note The procedure for answering a call might vary depending on how your phone is administered If you do not have the Go to Phone Screen on Ringing option enabled and if the Phone screen is not displayed incoming calls display on the top line of the screen You can press the corresponding line button LED to answer the call Procedure Answer an incoming call in one of the following ways e If you are not on another call lift the handset or press the line button next to the incoming call press Speaker OK or Answer to answer the call using the speakerphone or press Headset to answer using the headset e If you are on another call from the Phone screen scroll to the line with the incoming call and press Answer or OK The deskphone automatically answers the incoming call and puts the previous call on hold e See Setting the Go to Phone Screen on ringing option on page 0 Note To automatically display t
92. to pickup the call 3 To pickup the call that is ringing on the selected extension press Select or press the OK button or the line button beside the selected extension Speed dialing to a monitored extension Procedure 1 Go to the Features screen The screen displays the status of the monitored extensions 2 Scroll up and down in the list using the navigational keys to select the extension you want to call 3 Press Select or press the OK button or the line button beside the extension 74 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Setting the ringtone for Team Button The Deskphone makes a call to the monitored extension Note The phone to which you are making a call must be in idle state Setting the ringtone for Team Button About this task You can assign a specific ringtone for your monitored extensions under the Team Button feature Procedure 1 Press the Home button 2 Access Settings gt Options and settings gt Screen and Sound options 3 Scroll down to select Team Button Ringtype 4 5 Press Save Use the right or left navigation keys to select the ringtone that you want to assign Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 75 About the Team button 76 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Chapter 1
93. ts infodev avaya com Navigation tips Navigation tips A navigation icon gt appears in the telephone display to indicate that you can scroll to more options or information Use the right and left navigation buttons to move between the Phone screen and Features list or the Features list and the System Numbers list About icons Icon Description x Indicates a missed call on your phone f Incoming call indicates you have answered this call Outgoing call indicates you have made this call Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 13 Introduction to 9608 and 9611G SIP deskphones Icon Description rg Indicates that EC500 has been activated Incoming call is alerting Call is active IC T gt Call is on hold Conference is active Conference is on hold gt Use the Right or Left navigation arrow to see additional pages screens options Scroll left for other options Scroll right for other options Scroll up or down when there is more information than can display in the application area The icon shown applies to the 9608 only The call in progress is muted ie The icon shown applies to the 9608 only The ringer volume is off due to pressing on the Volume button until the volume turns off To reinstate volume press on the Volume button re The icon shown applies to the 96
94. ts infodev avaya com Options amp Settings 6 Select Phone Screen on Calling 7 Press Change or OK or use the right or left navigation arrows to set the option to Yes or No depending on the current setting 8 Press Save Setting the Phone Screen on ringing About this task Set Phone Screen on Ringing to Yes to automatically display the Phone screen when you get an incoming call Procedure 1 Press Home Select Options amp Settings Press Select or OK Select Call Settings Press Select or OK Select Phone Screen on Ringing N Oo oO fF W PD Press Change or OK or use the right or left navigation arrows to set the option to Yes or No 8 Press Save Displaying call timers About this task You can set your call settings to display the duration of calls You can turn the call timer display on or off Procedure 1 Press Home Select Options amp Settings 2 3 Press Select or OK 4 Select Call Settings Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 21 Avaya Menu 5 Press Select or OK 6 Select Display Call Timers 7 Press Change or OK or use the Left Right arrows to change the setting 8 Press Save Setting redial options About this task To display a list of the last numbers you dialed or to dial the last number you dialed you can use the Redial option Procedure 1 Select Options amp Settings Press
95. turns it off You can also turn Send All Calls on or off by using the telephone Features list Procedure 1 From the Phone screen scroll right to access the Features menu 2 Select Send All Calls 3 Press OK or press the line button on which Send All Calls appears to turn Send All Calls on or off Forwarding calls About this task Your phone might have several forwarding features Procedure 1 From the Phone screen scroll right to access the Features menu 2 Select Call Fwd Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 51 About forwarding calls 3 Enter the number to which you want to forward your calls as the destination After you enter the forwarding number you hear a confirmation tone 4 Press OK to turn the call forwarding feature off if it is already on Turning off call forwarding Procedure 1 From the Phone screen scroll right to access the Features menu 2 Scroll down to the active Call Forward button 3 Press OK or the line button on which Call Forwarding appears When you turn off the Call Forwarding feature you hear a confirmation tone Setting Enhanced Call Forwarding rules About this task This feature enables you to forward the incoming calls on your Deskphone to various destination numbers based on call type and call state Procedure 1 Access the Enhanced Call Forward feature from the Features list 2 Select from the following rules that the scree
96. u switch between the handset headset or speakerphone the mute is turned off When the call is muted the Mute button light is on and the top line displays the Mute icon 40 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Transferring a call Configuring mute alert About this task Mute alerting provides audible and visual feedback on the Phone screen when you have muted a call and start speaking This feature is available only when the Mute Alerting option is set to Audible Visual or Both as described in Setting mute alerting and you Mute an active call Mute alerting is turned off automatically when you press the Mute button to take the call off mute Depending on the Mute Alerting setting you choose the Phone screen provides the following feedback actions and options e Audible If you put a call on mute and start speaking after 15 seconds the phone produces a beep to notify you that you have muted your phone e Visual If you put a call on mute and start speaking after 15 seconds the phones displays a message that reads Phone is on mute on the phone status line e Both Combines the actions and options of both audible and visual alerting When you put a call on mute the phone displays the status of your Mute Alert settings in one of the call appearance lines If you have enabled Mute Alert the phone displays Mute Alert on If you have
97. ur screen displays Logos are not available on the 9608 IP Deskphone Note Your system administrator can also change the background logo through the settings file Procedure 1 2 3 4 Press Home Select Options amp Settings Press Select or OK Select Screen and Sound Options Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 29 Avaya Menu 5 6 7 8 Press Select or OK Select Background Logo Press Change or OK or use the Right Left arrows to change the logo Press Save Turning button click sounds on and off Procedure 1 Select Options amp Settings Press Select or OK Select Screen amp Sound Options Press Select or OK Select Button Clicks Press Change or OK or use the Right Left arrows to turn sounds on or off ON DOO A OOD Press Home Press Save Turning error tones on or off Your telephone beeps if you make a mistake or take an action that is not allowed If you do not want to hear error beeps set your error tone to Off Procedure 1 Select Options amp Settings Press Select or OK Select Screen amp Sound Options Press Select or OK Select Error Tones N DO oO fF OD Press Home Press Change or OK or use the Right Left arrows to turn error tones on or off 30 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Options am
98. user can see your caller ID For example users A and B are on a call You have an urgent message for user A and make a whisper page All three users hear the tone that signals the page but only user A hears the page itself You cannot hear user B Procedure 1 Scroll right from the Phone screen to access the Features menu 2 If necessary scroll down to Whisper Page and press OK or just press the corresponding line button 88 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 Comments infodev avaya com Visual alert for an encrypted call 3 Enter the extension you want to call 4 Press Enteror OK to immediately start dialing and deliver your message when the person you called answers Visual alert for an encrypted call Using your Deskphone you can now see whether an incoming or an outgoing call is encrypted The secure status is indicated by the secure icon a padlock on the on the call status line Note Only the connection to and from the phone instrument is encrypted This encryption may not extend beyond the call server For the 9608 Deskphones if you have set the screen width of your Deskphone to half the Deskphone does not show the secure icon Configuring simultaneous ringing for multiple phones using EC500 About this task Using the EC500 feature you can program your deskphone in such a way that the deskphone and your cell phone rings simultaneously when there is an incoming ca
99. ve answered this call f Outgoing call indicates you have made this call Call history icons for 9611G Deskphones Icon Description RX Missed call indicates you did not answer this call or had forwarded the call to voice mail a Incoming call indicates you have answered this call ue Outgoing call indicates you have made this call Presence icons for 9611G Deskphones These icons indicate the status of a contact whose presence you are tracking if you have a 9611G deskphone Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide August 2012 15 Introduction to 9608 and 9611G SIP deskphones Icon Description L Presence icon signifying this contact is available the contact whose presence is indicated is registered logged in and that phone is in an idle state SE Presence icon signifying this contact is currently on his or her phone Busy indicator Presence icon indicating this contact is not logged in unregistered Presence icon indicating this contact s phone is busy with the Send All Calls feature active This icon also designates that a feature is not available at this point of a call Presence icon indicating the screen saver on this contact s phone is on or the phone is locked e No Presence Available icon indicating that although you set up presence tracking for this contact telephone server differences prevent th
100. ver Logging off during failover during transition to or from an alternate server or while your phone is active on an alternate server may cause your phone to become inoperable The following conditions apply when your telephone is in failover mode e Messages like Acquiring service if telephone registration has not completed Link recovery Limited phone service if the telephone is unable to log in to any of the servers and Calls may be lost may inform you of a failover situation e If you are on a call when failover occurs that call will remain active You cannot initiate new calls while your phone transitions to the alternate server e Certain softkeys may not display and their related functions may be unavailable until transition to the alternate server is complete e Call connection may take longer than usual e During the transition to a new server any active conference calls call transfers and held calls may be dropped Incoming calls may not reach you such calls may go to voice mail e Emergency calls may or may not work depending on the stage of failover and the functionality available on the alternate server e Once the transition to a new server has occurred bridged call appearances are available Despite a Log Bridged Calls option setting of yes bridged calls are not logged during failover but are available once the phone transitions to the alternate server Avaya one X Deskphone SIP

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