BlackBerry Management Center - 1.0
Contents
1. Confirmation Code field on the website After you have confirmed your information you can specify which features you want your BlackBerry Management Center administrator to be able to manage on your device e Email management You can set whether your BlackBerry Management Center administrator can help you manage the settings for email addresses that you have added to your device If you have existing email addresses added to your device you can select which email addresses you want your administrator to be able to manage e BlackBerry Protect You can set whether your BlackBerry Management Center administrator can manage BlackBerry Protect on your device You can also define which BlackBerry Protect features your administrator can manage Related information About BlackBerry ID 4 Create a BlackBerry ID 4 Join a BlackBerry Management Center account To join a BlackBerry Management Center account you must receive an email invitation from a BlackBerry Management Center administrator 1 Ina browser on your computer open the email invitation and click the BlackBerry Management Center link 2 Complete one of the following Type the login information for the BlackBerry ID that you want to use to access the BlackBerry Management Center website Click Create a BlackBerry ID to create a BlackBerry ID and log in to the website 3 Read the license agreement and if you agree click I Agree 4 Click Submit 5 Enter your BlackBerr2. acquiring them You should not install or use Third Party Products and Services until all necessary licenses have been acquired Any Third Party Products and Services that are provided with RIM s products and services are provided as a convenience to you and are provided AS IS with no express or implied conditions endorsements guarantees representations or warranties of any kind by RIM and RIM assumes no liability whatsoever in relation thereto Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties except to the extent expressly covered by a license or other agreement with RIM Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server BlackBerry Desktop Software and or BlackBerry Device Software The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION Research In Motion Limited 295 Phillip Street Waterloo ON N2L 3W8 Canada Research In Motion UK Limited Centrum House 14 User Guide 36 Station Road Egham Surrey TW20 9LF United Kingdom Published in Canada Legal notice 15
3. BlackBerry Management Center User Guide Version 1 0 BlackBerry SWD 1562361 0623124745 001 Contents Gene US DT PRIEST BEDS EEESESE SES SEES FORE SE ERE ESS doivent imitant About the B About the B lackBerry Management Center reir Er a E aA EE EENE ER eR NERA UE EENE NE Rau Eae pe ps itunes lackBerry Internet Service coiere retta rine tore rote ra epe ark pn Fahren ere Ee YER RR EYREL ERE EUH E CE VE CH LI apa Fe nes pensent tance nr aa nan Va LRIE YE RR ER RUN ete About managing email addresses on your smartphone iii About Black TS r Protecta ETE About protecting your smartphone and smartphone data scsi itii eerte ae dg i eea a EE en P Vea v RR a RE are ERES TUR REIN R eR aU EUER ee About Black Create a Bla BORD e odd de ERTER LINT m Find more information eoe tid ioa i cules d aras i e To E eine ERR Need n RES de ee d EEA Lea E pura dune aaa Pee Das Rv ER APA NR Pda RE Join the BlackBerry Management Center and set administrator permissions ss About joining a BlackBerry Management Center accOUlt cote rer tree enr Ego E Xen SUE E EORR EXE Face Ee re EXE ua exa Join a BlackBerry Management Center accOUNT LL eene enne nennen ennt LEE EL sane t se tn
4. Center administrator can manage the BlackBerry Protect features on your smartphone If your smartphone is ever lost your administrator can help you protect the data on your smartphone by remotely locking your smartphone backing up your smartphone data and deleting all data from your smartphone Your administrator can also help you try to locate your smartphone by making the device ring and by displaying a custom message on the smartphone home screen Note Depending on your messaging service plan this feature might not be supported Related information About BlackBerry Protect 3 User Guide Getting started About BlackBerry ID A BlackBerry ID gives you convenient access to multiple BlackBerry products including the BlackBerry Management Center BlackBerry Protect and the BlackBerry App World storefront After you create a BlackBerry ID you can use a single email address and password to log in to any BlackBerry product that supports BlackBerry ID To log in to the BlackBerry Management Center you must have a BlackBerry ID You can create a BlackBerry ID from the BlackBerry Management Center login page You can use any email address for your BlackBerry ID you do not have to use an email address that you have added to your smartphone If you have a user name and password that you use to manage email addresses on your smartphone that user name is separate from your BlackBerry ID Create a BlackBerry ID You can create a BlackB
5. DWARE SERVICE OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES DIRECT CONSEQUENTIAL EXEMPLARY INCIDENTAL INDIRECT SPECIAL PUNITIVE OR AGGRAVATED DAMAGES DAMAGES FOR LOSS OF PROFITS OR REVENUES FAILURE TO REALIZE ANY EXPECTED SAVINGS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION LOSS OF BUSINESS OPPORTUNITY OR CORRUPTION OR LOSS OF DATA FAILURES TO TRANSMIT OR RECEIVE ANY DATA PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH RIM PRODUCTS OR SERVICES DOWNTIME COSTS LOSS OF THE USE OF RIM PRODUCTS OR SERVICES OR 13 User Guide Legal notice ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES COST OF SUBSTITUTE GOODS COSTS OF COVER FACILITIES OR SERVICES COST OF CAPITAL OR OTHER SIMILAR PECUNIARY LOSSES WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORESEEN AND EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION RIM SHALL HAVE NO OTHER OBLIGATION DUTY OR LIABILITY WHATSOEVER IN CONTRACT TORT OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY THE LIMITATIONS EXCLUSIONS AND DISCLAIMERS HEREIN SHALL APPLY A IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION DEMAND OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT NEGLIGENCE TORT STRICT LIABILITY OR ANY OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREAC
6. H OR BREACHES OR THE FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF ANY REMEDY CONTAINED HEREIN AND B TO RIM AND ITS AFFILIATED COMPANIES THEIR SUCCESSORS ASSIGNS AGENTS SUPPLIERS INCLUDING AIRTIME SERVICE PROVIDERS AUTHORIZED RIM DISTRIBUTORS ALSO INCLUDING AIRTIME SERVICE PROVIDERS AND THEIR RESPECTIVE DIRECTORS EMPLOYEES AND INDEPENDENT CONTRACTORS IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE IN NO EVENT SHALL ANY DIRECTOR EMPLOYEE AGENT DISTRIBUTOR SUPPLIER INDEPENDENT CONTRACTOR OF RIM OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION Prior to subscribing for installing or using any Third Party Products and Services it is your responsibility to ensure that your airtime service provider has agreed to support all of their features Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry Internet Service Check with your service provider for availability roaming arrangements service plans and features Installation or use of Third Party Products and Services with RIM s products and services may require one or more patent trademark copyright or other licenses in order to avoid infringement or violation of third party rights You are solely responsible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so If required you are responsible for
7. ID for your smartphone e f necessary make changes to the information and click Send my confirmation code again I have forgotten the password for my BlackBerry ID 1 From the BlackBerry ID login screen click Forgot your password 2 Enter your email address Click Next 3 Enter the answer to your security question Click OK An email containing a link to reset your password is sent to you User Guide Changing administrator permissions Changing administrator permissions About administrator permissions When you accept the invitation to join the BlackBerry Management Center you can specify which features the BlackBerry Management Center administrator can manage on your smartphone for example email smartphone settings or BlackBerry Protect settings You can change these settings at any time Related information Administrator permission settings 8 Change administrator permissions You can change your administrator s permission settings 1 Login to the BlackBerry Management Center website 2 Click Change Permission Settings You can select whether your administrator can add or edit email settings on your BlackBerry smartphone which email accounts your administrator can manage whether your administrator can remotely back up or protect your smartphone and select which BlackBerry Protect features you want your administrator to manage Related information Administrator permission settings 8 Administrator permis
8. ack up or help protect your smartphone click No User Guide Managing your smartphone Managing your smartphone Find your BlackBerry smartphone information To register your BlackBerry smartphone with the BlackBerry Management Center you must enter your PIN and your IMEI ESN or MEID information on the BlackBerry Device Information screen of the BlackBerry Management Center website e To find your PIN and your IMEI ESN or MEID information on the Home screen or in a folder click the Options icon Click Device gt Device and Status Information About switching smartphones If you change your BlackBerry smartphone or if you put your SIM card in to a new smartphone your administrator cannot access your smartphone on the BlackBerry Management Center website If you want your administrator to be able to access your smartphone you must log in to the BlackBerry Management Center website and change your smartphone information Change your BlackBerry smartphone If you have changed your BlackBerry smartphone you must log in to the BlackBerry Management Center website and change your smartphone information 1 From the BlackBerry Management Center website click Change BlackBerry Device 2 Enter your new PIN and IMEI ESN or MEID and indicate who owns your new smartphone 3 Click Next 4 Onthe Confirm Information screen review your information If it is correct click Submit A BlackBerry smartphone connection confirmation
9. ce Device and Status Information Search for the PIN and IMEI ESN or MEID information on the outside of the box that your smartphone came in Turn off the smartphone and remove the battery Search for the sticker with the PIN and IMEI ESN or MEID information deleted the PIN message and cannot join the BlackBerry Management Center If you delete the PIN message with the confirmation code required to join the BlackBerry Management Center log in to the BlackBerry Management Center website and click Send my confirmation code again A new confirmation code is sent in a PIN message to your BlackBerry smartphone My confirmation code is invalid Your confirmation code may have expired User Guide Join the BlackBerry Management Center and set administrator permissions Confirmation codes sent by the BlackBerry Management Center to BlackBerry smartphones are valid for 48 hours Try performing the following action e Log in to the BlackBerry Management Center website and click Send my confirmation code again A PIN message containing a new confirmation code is sent to your smartphone did not receive a confirmation code The BlackBerry Management Center sends a confirmation code in a PIN message to the BlackBerry smartphone that you add to the BlackBerry Management Center Try performing the following action e Log into the BlackBerry Management Center website and confirm that you entered the correct PIN and IMEI ESN or ME
10. ckBerry solution without requiring a dedicated IT team to run it The BlackBerry Management Center allows an organization or group to issue BlackBerry smartphones to its users manage email settings on smartphones and use BlackBerry Protect to help protect smartphone data and locate a lost smartphone Your organization or group sends you an invitation to join a BlackBerry Management Center account When you join you can add your own personal BlackBerry smartphone or a smartphone that the organization or group has issued to you You set the permissions controlling which BlackBerry Management Center features the administrator can manage on your smartphone You can update these settings at any time Related information Administrator permission settings 8 About the BlackBerry Internet Service The BlackBerry Internet Service is an email and internet service for BlackBerry smartphones that is designed to provide you with automatic delivery of email messages and wireless access to email message attachments and internet content Depending on your messaging service plan and your BlackBerry Management Center permission settings you and your BlackBerry Management Center administrator can add up to ten existing email accounts to your smartphone The BlackBerry Internet Service is designed to retrieve email messages from email accounts that have been added deliver email messages to your smartphone and provide wireless email reconciliation for supported
11. code is sent to your smartphone 5 Enter the confirmation code in the Confirmation Code field 6 Click Submit 7 Specify the administrator permission settings for your new smartphone 8 Click Submit Remove your smartphone from a BlackBerry Management Center account If you no longer want your smartphone to be a part of a BlackBerry Management Center account you can remove it using the BlackBerry Management Center website 1 Click Remove Device 10 User Guide Managing your smartphone 2 Click Remove BlackBerry Device Your smartphone is removed from the BlackBerry Management Center To add your smartphone again or to add another smartphone to the BlackBerry Management Center click Add My BlackBerry Device Related information Remove yourself from a BlackBerry Management Center account 6 11 User Guide Provide feedback Provide feedback To provide feedback visit www blackberry com docsfeedback 12 User Guide Legal notice Legal notice 2011 Research In Motion Limited All rights reserved BlackBerry RIM Research In Motion and related trademarks names and logos are the property of Research In Motion Limited and are registered and or used in the U S and countries around the world All other trademarks are the property of their respective owners This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www blackberry com g
12. email accounts With some types of email accounts you can synchronize contacts and calendar entries between your email account and your smartphone The BlackBerry Internet Service also allows you or your administrator to set up a BlackBerry email address that you can use to send and receive email messages on your smartphone Related information About managing email addresses on your smartphone 2 About managing email addresses on your smartphone You can specify whether your BlackBerry Management Center administrator can help you manage the settings of email addresses that you have added to your smartphone If you have existing email addresses added to your smartphone you can select which email addresses you want your administrator to be able to manage Your administrator can also add additional email addresses to your smartphone and set up a BlackBerry email address if you require a new email address Your administrator cannot access email messages for any email accounts that you give them permission to manage User Guide Getting started You can continue to manage the settings for email addresses you have added using the email setup application on your smartphone You can use the email setup application to add existing email addresses to your smartphone and set up a BlackBerry email address For more information see the online help in the email setup application Related information About the BlackBerry Internet Service 2 About BlackBerr
13. erry ID by clicking Create a BlackBerry ID on the BlackBerry Management Center website Clicking Create a BlackBerry ID takes you to the BlackBerry ID webpage 1 Onthe BlackBerry ID webpage read the BlackBerry ID license agreement and if you agree click I Agree 2 Enter your contact information and password recovery information in the required fields 3 Click Save 4 ClickOK Requirements To use BlackBerry Protect with the BlackBerry Management Center BlackBerry Device Software 4 6 or later must be installed on a user s BlackBerry smartphone Find more information For additional information about the BlackBerry Management Center and BlackBerry smartphones visit www blackberry com User Guide Join the BlackBerry Management Center and set administrator permissions Join the BlackBerry Management Center and set administrator permissions About joining a BlackBerry Management Center account To join a BlackBerry Management Center account you must receive an invitation from an administrator for that BlackBerry Management Center account The invitation contains the URL for the BlackBerry Management Center website You must log in to the BlackBerry Management Center website using your BlackBerry ID and enter your BlackBerry device information The system then sends a PIN message to your device that contains a confirmation code To confirm that the system has the correct device information enter the confirmation code in to the
14. f the Third Party Products and Services or the third party in any way EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION ALL CONDITIONS ENDORSEMENTS GUARANTEES REPRESENTATIONS OR WARRANTIES OF ANY KIND EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ANY CONDITIONS ENDORSEMENTS GUARANTEES REPRESENTATIONS OR WARRANTIES OF DURABILITY FITNESS FOR A PARTICULAR PURPOSE OR USE MERCHANTABILITY MERCHANTABLE QUALITY NON INFRINGEMENT SATISFACTORY QUALITY OR TITLE OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE OR RELATED TO THE DOCUMENTATION OR ITS USE OR PERFORMANCE OR NON PERFORMANCE OF ANY SOFTWARE HARDWARE SERVICE OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN ARE HEREBY EXCLUDED YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS TO THE EXTENT PERMITTED BY LAW ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE BUT CAN BE LIMITED ARE HEREBY LIMITED TO NINETY 90 DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE OR PERFORMANCE OR NON PERFORMANCE OF ANY SOFTWARE HAR
15. o docs is provided or made accessible AS IS and AS AVAILABLE and without condition endorsement guarantee representation or warranty of any kind by Research In Motion Limited and its affiliated companies RIM and RIM assumes no responsibility for any typographical technical or other inaccuracies errors or omissions in this documentation In order to protect RIM proprietary and confidential information and or trade secrets this documentation may describe some aspects of RIM technology in generalized terms RIM reserves the right to periodically change information that is contained in this documentation however RIM makes no commitment to provide any such changes updates enhancements or other additions to this documentation to you in a timely manner or at all This documentation might contain references to third party sources of information hardware or software products or services including components and content such as content protected by copyright and or third party web sites collectively the Third Party Products and Services RIM does not control and is not responsible for any Third Party Products and Services including without limitation the content accuracy copyright compliance compatibility performance trustworthiness legality decency links or any other aspect of Third Party Products and Services The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM o
16. senten innen s ernst reser EEEE Remove yourself from a BlackBerry Management Center account nennen enne nest nnne enses enn EKRENE s ener senten Hle DIGS rfe RETE PEORES ROOTED re CO US OI e es EV rm 10 ENTER a AboutadministratorperrmilsslOns ocio Eee t E x DRE TE PER ire ne EE EXER EXER EE EE EDEN YR FEE EFE EXERCERE EREE EE REFS YR Es change administrator permissiORs 5 in iir ertet ata ete niddedika aaiae t iadi daba cete a eve ERU rentes ue Esa eade ERES RR GEA Administrator permission settirigs ue otro rr dn eere HERE ee rre a ERR nine REESE SEXE E a EE nn en nimes ere te ERE ERE Pr EE dpa eeu Managing your smit PHONG esci cer uve ve Reserve ripreso ep AD RE FOL BE HUS DEA EYE YE OBAT ERE ns LR D EV cu ATL EU ERI EAT RE S RH EME Find your BlackBerry smartphone information About switc Change your BlackBerry smartphone Remove your smartphone from a BlackBerry Management Center account hing smartphones Previde feedback peii rdc BR RE Ha AE ag A Y ERA ek E ER DESEE T al diovan aie E E EE ELE use Legal notice BBB BWWNNN N o 0 Uu UW o o 00 co 10 10 10 10 10 12 13 User Guide Getting started Getting started About the BlackBerry Management Center The BlackBerry Management Center is a service that uses the BlackBerry Internet Service to allow organizations such as small businesses not for profit groups governments as well as families to benefit from a Bla
17. sion settings When you click on Change Permission Settings you can choose which actions you want your administrator to be able to perform on your BlackBerry smartphone You can change these settings at any time Feature Description Add email accounts and change email You can select whether your administrator can add new email accounts or change account settings email account settings on your BlackBerry smartphone e Ifyou want your administrator to perform these actions click Yes e f you do not want your administrator to perform these actions click No BlackBerry Protect You can select whether your administrator can remotely back up or help protect your smartphone You can also select which BlackBerry Protect features you want your administrator to manage User Guide Changing administrator permissions Feature Description Related information About administrator permissions 8 Change administrator permissions 8 If you want your administrator to remotely back up or help protect your smartphone click Yes To allow your administrator to manage some or all BlackBerry Protect features click in the check box next to the feature you want your administrator to manage Features include Back up BlackBerry Device Lock BlackBerry Device Display Message on BlackBerry Device Home Screen Activate Loud Ring Wipe BlackBerry Device Display My BlackBerry Device Connection Status If you do not want your administrator to remotely b
18. y Protect BlackBerry Protect provides a convenient way to wirelessly back up and restore BlackBerry smartphone data and includes features to help protect the data on your smartphone and help to locate your smartphone if it is ever lost or stolen You can use BlackBerry Protect to back up contacts calendars memos tasks text messages and browser bookmarks Using the BlackBerry Protect application on your smartphone you can choose to back up your data regularly or only when certain types of network connections are available You can also choose to back up your data manually BlackBerry Protect is also designed to restore data to the same smartphone for example when you want to recover data that you have deleted or to a different smartphone for example when you need to replace a lost smartphone with a new one If your smartphone is lost you can use the BlackBerry Protect website to help find your smartphone by viewing its approximate location making it ring or displaying a custom message on the Home screen of the smartphone If your smartphone is stolen you can also remotely lock your smartphone change your smartphone password or delete all data from your smartphone Note Depending on your messaging service plan this feature might not be supported Related information About protecting your smartphone and smartphone data 3 About protecting your smartphone and smartphone data You can specify whether your BlackBerry Management
19. y smartphone information and select the ownership information for your smartphone Click Next 6 Confirm your information and click Submit The BlackBerry Management Center sends a PIN message containing a confirmation code to your smartphone 7 Enter the confirmation code and click Submit 8 Select the features that you want the administrator to be able to manage on your device and click Submit User Guide Join the BlackBerry Management Center and set administrator permissions Related information About joining a BlackBerry Management Center account 5 Remove yourself from a BlackBerry Management Center account To leave a BlackBerry Management Centeraccount you must have previously joined a BlackBerry Management Center account or started to join a BlackBerry Management Center account Once you remove yourself from a BlackBerry Management Center account you cannot log in to the BlackBerry Management Center website and the administrator cannot manage your smartphone 1 From the BlackBerry Management Center webpage click I want to remove myself from this service 2 Click Opt out Related information Remove your smartphone from a BlackBerry Management Center account 10 Troubleshooting Find your PIN and IMEI ESN or MEID Depending on your wireless service provider your BlackBerry smartphone will have either an IMEI ESN or MEID Perform one of the following actions On your smartphone in the device options click Devi
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