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On-line Ordering User Guide
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1. OL P On Line Ordenng Lyreco z On line Ordering User Guide e a TH T TS S EIE IE The Friendly Face of Rental y van Aenal June 2009 Getting Started on OLO Accessing the Lyreco Site Using the On Line Ordering System http webbestdyrecucem On Line Ordering Microsell Internet Explorer lal x z Cusiema n Beh P3624 7 El l R A Lyreco E DLO TEST ACCOUNT ee E Te T ee F 1001 RYOSLMERE RARE DEER COURT DESIRAK COURT Product Search MtLists Oier OmeNgH m 0 Marnmjemer er Latest 130 043 Blt CRIS TAINGELL POINT BL X 17a ines T Tetsl id z E Souenced sech F index Search Welcome OLO TEST ACOQUNT FOr on eet ee The Customers Account Number and details are shown here Quick Onder Browse the Catalogue BOOKS 8 PADS ESKES MaCHMES S ELEC TAM CATERING HYGIENE amp SOFETY COMPUTER SUPPLIES CONFERENCE amp PLANHAS DAICLUMENS PRESENTATKIH ENVELOPES amp POSTRIGM ba FILM FURNITURE i r LABELS SIGNAGE amp The icons in the top right are as follows DENT FRE TIONM CACHE COMSUMASOLES _ gt NEA Contaci infomation 7 On line Ordering Help Facility FER RECEPTEN OFFICES PFASONAL Chinar yur dicluery address mal AAAA i Sra E mail facility which will contact the OLO helpdesk i Payer LD TEST Account f 1001 Er DAL MERE Cea fea Eee Takes you back to the welcome screen above Immediate attenti
2. added to the basket will be stored You can sort the products by Product Description Price Quantity and Reverse Order Product available in Multiple Pack Sizes As you will notice from the Impega Correction Fluid code 139 418 there is a dropdown icon for the pack size This identifies a product available in multiple pack sizes and the system will automatically default to the pack quantity You will need to change the unit of issue from the dropdown option to select an each if preferred If there are products stored in the Shopping Basket and you log off these products will be suspended indefinitely until the next time you login The maximum number of lines available on one order is 50 If the customer requires more than 50 lines they will need to place separate orders When you have completed your order you can choose to Submit this will transfer to Order Confirmation status At this stage the order has been written but not confirmed Lyreco OLO Guide June 2009 Oliver Wilde 07795 091 934 Order Confirmation Mandatory Information Contact name Test Lyreco Phone Mumber zs 12 Mark order for the attention of l Miss D004NAMEW OO04HAKIE4 7 Title Hame Surname or key in a new name hiss r onanan Ew JoooaNames have read and agree to the terms and conditions of Lyreco Ireland Ltd M Optional Information Send mail by Text HTML Split mail addresses with 3 Authoriger s email address Accoun
3. are two ways to build a list Method 1 Add products randomly to a list when they are in the Shopping Basket or in the Search Results Screens by clicking on the Favourites icon E3 This will simply update the Favourites List and turn to red to indicate that it is a Favourite product EJ Method 2 Type in the product code you wish to add to Favourites in the Product Code field Enter the required or normally ordered Quantity Add a line if you wish to assist with future ordering e g Marketing Dept Click on Add this will add the product to the list Repeat this process for further products Lyreco OLO Guide June 2009 Oliver Wilde 07795 091 934 5 Trouble Shooting Suspended Order To build up an order over a period of time if the connection to the site times out or the PC crashes any items that are in the Shopping Basket will be saved as a Suspended Order The next time you log in the welcome page will be shown with the following message Immediate attention required View suspended order Click on View suspended order and you will be taken to the Shopping Basket where the existing order will be displayed You can then modify add to the order suspend it again or submit If you do not wish to continue with the order then whilst in the Shopping Basket select Empty Shopping Basket The message do you want to delete your order will appear click on yes and your shopping basket will be emptied Force C
4. OF 20 B20 20 gt fi MELTING amp coe 130 043 BIC CRISTAL BALL POINT BLACK PENS 0 7MM LINE WIDTH BOX OF 20 B e20 0 ft Ow i A IMPEGA BUDGET COPIER WHITE 44 PAPER 80GSM BOX OF 5 REAMS 5 X 500 a gt 159 543 J see E feoxe fi wy ii 4 151 756 FOLD BACK PAPER CLIPS BLACK 19MM PACK OF 12 D Each fi Ww i 175 719 x IMPEGA A4 WHITE 4D RING PRESENTATION BINDER 20MM E Each po i A 223 322 Test L Each wy i 2 IMPEGA HEAVY DUTY STICKY TAPE DISPENSER FOR 19MM X 33 66M TAPES NOT af 316 934 siege Each fi Ne i A BIC ATLANTIS RETRACTABLE BALL POINT BLACK PENS 0 3ML HRETIDTH BOX OF 3 E Each fi yw LA 3 Add product to the PENS 0 3MM LINE WIDTH BOX OF 12 Each 1 ii LA 3 i J PACK OF 10 Ww i 2 Shopping Basket A aA IC pping Remove products Ww 2 4 grey shopping basket f he F wa k rom the Favourites SI means that the item is li 4 already in the basket ee mln already in the basket wa 702 186 HIBACK OPERATORS CHAIR ARMS CHARCOAL SAA E Create a list 2 fey fg intenet start Ei B KS o Inbox Microsoft Outlook JE Stock Requirements List E New Look and Feel OLO wi OLO guide doc Microso A Lyreco OLO Microsoft L le http webtest lyreco 15 12 The My lists function allows you to store your favourite products in one place This function saves a vast amount of time searching the system for the required products and saves having any paper lists There
5. er n 0001054624 7 2 6 2 a L reco LO TEST ACCOUNT 2a Yy rd 1001 RYDALMERE PARK DEER COURT DEER PARK COURT Product Search My Lists Orde Order History Management _ wy 47 Latest 159 543 IMPEGA BUDGET COPIER WHIT x1 1242 v Lines 1 Total 12 42 Shopping Basket View products with pictures Pshopping basket Enter the required Product code Budget information and quantity Select the Add to os Shopping Basket button to validate each product to the order Product Code Oty Line note ELECTRONICS CATERING HYGIENE amp SAFETY COMPUTER SUPPLIES CONFERENCE amp PLANNING Product Code item Qty Price DOCUMENT PRESENTATION GBP ENVELOPES amp POSTROOM IMPEGA BUDGET COPIER WHITE 44 PAPER S0GSM BOX OF 5 REAMS 5 X 500 SHEETS re Ca p ta b e FILING 159 543 eop z 12 42 FURNITURE LABELS SIGNAGE amp IDENTIFICATION MACHINE CONSUMABLES OFFICE STATIONERY PAPER RECEPTION OFFICE amp PERSONAL RITING amp CORRECTION Product available Removes products in multiple pack from the Shopping sizes Basket Save list E Done f interne A start E S o Inbox Microsoft Outl O New Look and Feel OL Lyreco OLO Microsof Y untitled Paint Lyreco Get it Portal wi OLO guide doc Micro IE http webtest lyre lt lt 14 32 This is the screen where any products that have been
6. on required El I 7 EE ETE akin Dares Displays the Terms and Conditions of sale 759 i sani ponchons of ese jl views suspended oct The correct way to Log out of OLO HE Dons 7 C fT T Ern Asm GEA so depis i CLO guide da kyo Ol T untitled Paint i Lyreco Getit nets wetite eer On the left hand side of the screen you will notice Product Search Enter a keyword or product code into the search box Advanced Search Search via the catalogue sections keyword or product code Index Search Allows you to select a letter to bring up items beginning with that letter Quick Order Input multiple product codes and quantities to add to the basket Promotions Displays the current OLO promotions Browse the Catalogue Use the on line catalogue by sections to look up a product Tab Options ORDER Shopping Basket Where products are stored pending submission of an order Order Confirmation To submit an order Order Validation To enable an administrator to validate any outstanding orders ORDER HISTORY Order Status Views previous orders placed via internet phone or fax Reg Buys Summary Displays best selling list of products over 3 6 and 9 months Lyreco OLO Guide June 2009 Oliver Wilde 07795 091 934 2 Once you have selected the Shopping Basket the following screen will appear http webtest lyreco com On Line Ordering Microsoft Internet Explorer I H Bz a xi P Custom
7. onnection If you exit the On line Ordering System incorrectly i e by clicking on the x instead of the logout icon j The on line ordering system will recognise you as still being logged in Although this does not cause a problem the next time you try to login you will see the following error message Lyreco Login connected t appears that you are already logged into the system All you need to do is click on Force Conn ction and the existing connection will be terminated and you will be able to log in Lyreco OLO Guide June 2009 Oliver Wilde 07795 091 934 6 Incorrect Product Code Latest 130 021 BIC CRISTAL BALL POINT RE x1 1 78 F7 Lines 1 Total 1 78 Shopping Basket I Shopping basket Border confirmation Product Code Oty Line note fisoass i zy udget information Amount to be spent 998 22 GBP The product code you have entered does not exist Please try again Periodic total budget 1 000 00 GBP Net C shom pictures soniy Amount In stock Back Order Actions Product Code item Qty J GBP BIC CRISTAL BALL POINT RED PENS 0 7MM LINE WIDTH BOX OF 20 B20 20 1 78 fi 1 78 Yes Ene 130 021 If you enter an incorrect product code the above message will appear The product code you have entered does not exist Please try again You simply need to search for the correct product code Delisted Product E http www lyreco com OnLineOrderingweb POSE O02 sa Sho
8. order will be shown here and state the stage it is at in the order cycle including status of awaiting administrator approval Why do Back buttons not work on the OLO site How do I navigate Back buttons do not work because Lyreco s online ordering system deals with live stock directly through our SAP system The way that PCs cache information can result in incorrect product quantities being saved in the shopping basket or the correct stock check process not being carried out Back and Forward browser button used cached not live information Therefore to move to the previous screen you are encouraged to choose relevant menu options and action buttons in order to avoid problems with orders Sometimes when try to log in see an error message which states that am already logged into the system but know that am not Why does this happen It usually means that you have not logged out correctly using the downward arrow option in the top right corner of the screen If you have used the x to close the internet the session may still be connected to Lyreco therefore you will need to force a connection to break the previous connection It is also worth checking that no one else has access to your login and password Is OLO secure OLO is secured with SSL Secure Sockets Layer 128bit encryption at login and order confirmation Lyreco OLO Guide June 2009 Oliver Wilde 07795 091 934
9. pping Basket This product ia delisted Please make another selection This product has not bee added to your Shopping Basket OK If faced with this message it means you are trying to place an order for a product that has been discontinued and is no longer available You will need to order an alternative product instead Lyreco OLO Guide June 2009 Oliver Wilde 07795 091 934 gt o p p FREQUENTLY ASKED QUESTIONS Can t log on to the Lyreco website via the Besley amp Copp Please contact John Kerrigan on 01392 477 137 who will answer all technical questions Can t find the product need Please contact Kelly Sheperdon at Thrifty HQ or call Lyreco customer services on 0845 767 6999 After a period of inactivity OLO seems to crash out and see an error message Why is this OLO has a 15 minute inactive timeout This means that if you leave the system inactive for fifteen minutes it will log you out This is to ensure a good response time by not having ghost users and this is also for security reasons When OLO crashes either after time out or for a technical reason will lose my order As long as your order is in the shopping basket then it will be saved as a suspended order If you were at order submission stage the order will reappear in the shopping basket as a Suspended order want to check that my order got through to Lyreco can do this Yes if you have the Order Status option on your system the
10. rking day If you click the calendar icon you can select a different day up to 2 weeks in advance Lyreco OLO Guide June 2009 Oliver Wilde 07795 091 934 4 Lists gS http webtest lyreco com On Line Ordering Microsoft Internet Explorer 7 JA alx Customer n 0001054624 7 kL reco 4 OLO TEST ACCOUNT QE j E y A A toot RYDALMERE PARK DEER COURT DEER PARK COURT Product Search Ny Lists Order Order History Jaiademan wy There are currently no items in your shopping basket gt Advanced search gt Index Search My Lists gt Consumables Guide x x My lists selection Quick Order Y Selected favourite list My Favourites My favourites lists My private list My shared Lists My inherited Lists View products my Favourites z Activate All v All v No inherite Add line note wit h p l ctu res My List details of My Favourites CONFERENCE amp PLANNING ae a g ain st a DOCUMENT PRESENTATION Add p rod u ct ENVELOPES amp POSTROOM FENS _Show pictures _ Sort by E FURNITURE Product code Description Selected Qty vapist E e 105 228 v HP C4127A ORIGINAL LASER TONER CARTRIDGE BLACK D Each fi fii A salen 118 143 x IMPEGA LEVER ARCH FILE 44 8CM E Each fi Ya OFFICE STATIONERY m ae PAPER 130 008 BIC CRISTAL BALL POINT BLUE PENS 0 7MM LINE WIDTH BOX OF 20 i e20 0 fi Xz m wa acto a 130 021 BIC CRISTAL BALL POINT RED PENS 0 7MM LINE WIDTH BOX
11. t Humber 0001054624 OLG TEST ACCOUNT PARE DEER COURT DEER PARK COURT SOUTH STREET 10 1001 FY CASLMERE Bill Payer 0001054624 OLO TEST ACCOUNT PARK DEER COURT DEER PARK COURT SOUTH STREET 10 1001 RY DALMERE Line note If you are experiencing problems please contact Customer Services on 01 630 Recei f der E iori 4750 Bcelve a Copy OT YOU OFGEF sionjeant lyreco com jacelyn lescurem lyreca cam Your order will be processed as normal Purchase Order Number Requisition number Deliwery date g oo08 2007 This is where you can fill in details to do with the order Contact name is where you fill in the name of the person who s order it is for phone number in case of any queries mark the order for the attention of is who is ordering you can either select a name from the drop down list or type a new name in the fields You must tick the box alongside the terms and conditions to ensure you have read them If you wish to view the terms and conditions again you can do by clicking the link They will then open in a new window You authoriser s email address appears in the next box This is usually filled already if you have to have authorisation from a purchaser Purchase order number appears on the invoice and requisition number stays on OLO The last field allows the customer to select a delivery date from the small calendar icon to the right of the field You can leave this to automatically default to the next wo
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