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e-Suitability User Guide

1. 0 00 0 00 20 000 Funds and charges Add More OK Cancel Click the Funds and charges button and the following window appears Name ATTACH FUND KEY FACTS SHEETS FOR ALL FUNDS USE OWN TEXT FOR FUND HOUSE USE OWN TEXT FOR FUN D witch or transfer BULK AVERAGE FOR OLD AND NEW FUNDS Fund switch or transfer INDIVIDUAL OLD FUND Fund switch or transfer INDIVIDUAL NEW FUND Add Ament Notice that the fund selection items appear as normal but now because a transfer product has been selected the following extra items appear in the drop down menu Fund switch or transfer BULK AVERAGE FOR OLD AND NEW FUNDS Fund switch or transfer INDIVIDUAL OLD FUND Fund switch or transfer INDIVIDUAL NEW FUND 10 1 Using the bulk average method Let s assume we want to attach fund key facts sheets to achieve disclosure of the fund information such as the fund size investment sector etc Use of this and the alternative selections USE OWN TEXT FOR FUND HOUSE and USE OWN TEXT FOR FUND are explained fully in the section headed Adding investment funds to a recommendation Revised 19 7 2012 Page 47 of 118 select ATTACH FUND KEY FACTS FOR ALL FUNDS and then click the Add button The Funds and charges window will now appear as follows Name ATTACH FUND KEY FACTS SHEETS FOR ALL FUNDS Add Ament Dele cose _ Now let s see how to make use of the bulk average comp
2. Defined Styles 8 User Styles 0 a Revised 19 7 2012 Page 84 of 118 15 5 Resetting all styles back to the original defaults In an extreme situation you may find you wish to reset all style setting back to their default values This may particularly be the case after a period of initial experimentation to explore the scope of the styles and fonts tool To reset all styles back to the default state simply click the Reset All button shown below Paragraph Styles Style Preview Main body text Garamond 112 iii U i c abe bi Style locked a Font locked e quick brown fox jumps over the lazy dog 1234567890 e quick brown fox jumps over the lazy dog The quick brown fox jumps over the lazy dog The quick brown fox jumps over the lazy dog The quick brown fox jumps over the lazy dog The quick brown fox jumps over the lazy dog The quick brown fox jumps over the lazy dog The qui brown fox jumps over the lazy dog The quick brown fox jumps over the lazy dog The quick brown fox jumps over the lazy dog The quick br fox jumps over the lazy dog The quick brown fox jumps over the lazy dog Defined Styles 8 User Styles 0 Revised 19 7 2012 Page 85 of 118 16 User defined paragraphs e Suitability reports make use of a large library of built in paragraph content which is automatically combined to produce suitability reports and covering letters The user defined paragraph feature of e Suitability e
3. 10 000 00 a0 l e g b Add Recommendation Add Contract Amend Delete Print _cese The product selection screen now includes a selection box labelled Plan clusters Recommended buy Product details Product Provider Income Protection Y Friends Provident Fremium Frequency Annual Benefit To Age Waiver included Guaranteed premium 30 00 Monthy 21000000 feo m eg iw Yes Flan clusters Cancel Clicking Plan clusters is an essential step to properly documenting all income protection plan recommendations Revised 19 7 2012 Page 69 of 118 Having selected this button the following screen appears Plan cluster select one line toreach plan component Click the Add button once for each additional cluster If the plan has two segments the selection screen should appear as follows Name Plan cluster select one line foreach plan component Plan cluster select one line for each plan component Plan cluster select one line for each plan component Clicking the Close button will return you to the screen from where you may select the Suitability Letter link Revised 19 7 2012 Page 70 of 118 Now the suitability report will render in a way which allows the plan components to be itemised in terms of the differing deferment periods and benefit amounts as shown below SUMMARY FEATURES OF THE RECOMMENDED PLAN Life assured John Pro
4. ATTACH FUND KEY FACTS SHEETS YOR ALL FUNDS USE OWN TEXT FOR FUND HOUSE USE OWN TEXT FOR FUND aces if you want to explain the reason for recommending an investment fund in your report You may want to explain the use of a number of fund management houses and investment funds for a single investment If so carefully select each followed by the Add button It is important that you make selections in a sensible order as this will affect the layout of the suitability report The following is an example of an investment consisting of 3 investment funds from 1 fund management house and 1 investment fund from another fund management house Notice the way the selections have been made The suitability report layout will provide a text insertion point for the first fund management house followed by 3 insertion points for text to explain the recommended funds followed by an insertion point for the second fund management house and 1 insertion point for the relevant additional fund USE OWN TEXT FOR FUND HOUSE USE OWN TEST FOR FUND USE OWN TET FOR FUND USE OWN TET FOR FUND UET LEUR eee E ee ee ee eee ee ee ene ne USE OWN TET FOR FUND Name USE OWN TEST FOR FUND Add Amend Delete Having done this click the Close button Revised 19 7 2012 Page 43 of 118 Followed by the OK button Recommended buy New ManitSA Transact SY Jet sof Zo Then the Close button Recommen
5. EC know pour customer confirmation Paragraph List 1 x ARN SR Ey g opening paragraph Notice the paragraph icon is now rendered grey to indicate that it will no longer appear in the report 16 3 5 Re instating system generated paragraph content Lets assume you want to reinstate the system generated paragraph O OS opening paragraph as shown below Document Map a x H Document Suitability Report E Opening _1 CL covering letter RH report header _ AT report title IN introduction FE background to our firm BEE background knowledge and expenence NO chent needs and demands DRA client agreement type EC know pour customer confirmation Paragraph List 1 x fea at Seal select the paragraph caption O OS opening paragraph so that the text is highlighted as shown below Revised 19 7 2012 Page 98 of 118 Document Map 1 x Ii Document Suitability Report Opening _ CL covering letter RH report header _ AT report title IH introduction FE background to our firm BEE background knowledge and expenence ND client needs and demands DRA client agreement type EC know your customer confirmation Paragraph List 1 x fem it Seal Notice the restore deleted paragraph icon appears in colour to indicate this function is active Click the restore deleted paragraph icon and the system paragraph is reactivated as shown below Document Map
6. Terms of Business the content of which has been agreed with you These explain my status as an Independent Financial Adviser and other points including aspects bf the basis upon which I have advised you Also endosed is copy of a document which summarises your personal details and the structure of jyour financial arrangements which are relevant to the financial decisions you have made following my advice SCOPE OF MY ADVICE It is important that you understand my advice Therefore you should read this letter in conjunction with the above mentioned documents and any plan specific documents which you have been supplied to you You should pay particular attention to the sections on charges and cancellation If you believe that any information in these documents is materially incorrect or if x i Paragraph Preview Client Details ax Name s Client Name Mrs Jane Doe Address v Ready 2 fields have not been visited Where you wish to insert your own reasons for selecting the fund management house and or the investment fund At the stage of selecting a fund see page 28 select USE OWN TEXT FOR FUND HOUSE Funds iol x Name ATTACH FUND KEY FACTS SHEETS BOA USE OWN TEXT FOR FUND HOUSE USE OWN TEXT FOR FUND Add Amend Delete f you want to explain the reason for recommending a fund management house in your report Revised 19 7 2012 Page 42 of 118 ae o
7. These explain my status as anfIndependent Financial Adviser and other points including aspects r C olsing2 fof the basis upon which I have advised you L C adviser sign off Also endosed is copy of a dfcument which summarises your personal details and the structure of jyour financial arrangemerfs which are relevant to the financial decisions you have made following my advice SCOPE OF MY ADVICE It is important that yi understand my advice Therefore you should read this letter in conjunction with the aWove mentioned documents and any plan specific documents which you zl Field Entry Date x z F Paragraph List x a isi A Bt ft 719 amp M4 C CS closing section 2 Type in a text value mSS Qj Paragraph Preview C CS closing section 2 selected Field Entry Date Ready Editable field Date 3 Fields have nol Type in the date that you want for this report in the box provided The date can be written in whatever style that suits you Revised 19 7 2012 Page 31 of 118 Then scroll down the document looking for other red sections and complete them all by first clicking on the red text in the document preview Notice that once a field is properly completed the text goes green B 42 a D o8 4 gt 9 8 tt Oa to OB we 2p we 01 4 J Advice amp Recommendations Report 15 March 2006 This report seful reminder both now and in the future of what was discussed land oe thin b
8. CLIENT Print coss Rec buy Now having returned to the Amber Lite Client Folder window click the Suitability Letter link A Amber Lite Client Folder Mr John Smith New SignOff Letters GoTo Help Bly x 3 2 Advice Status Last modified Client Partner o dal Status Current 26 09 13 30 35 Mr John Smith lt none gt Current 25 09 2009 14 42 20 Mr John Smith lt none gt Created Aborted 25 09 2009 14 17 17 Mr John Smith Mrs Jenny Smith ay Aborted 25 09 2003 14 17 00 MrJohn Smith Mrs Jenny Smith 25 09 2009 14 55 25 Aborted 24 08 2008 10 13 36 Mr John Smith Mrs Jenny Smith iil a Ricorciieacnicidacra Aborted 22 08 2008 14 38 30 Mr John Smith lt none gt E me Aborted 17 05 2008 14 42 02 Mr John Smith lt none gt J Aborted 12 05 2008 11 14 54 Mr John Smith lt none gt Aborted 09 05 2008 11 20 46 Mr John Smith lt none gt Letter Type Aborted 07 05 2008 07 28 06 Mr John Smith lt none gt Aborted 28 04 2008 16 53 50 Mr John Smith lt none gt Letter Type Aborted 08 11 2007 19 38 52 Mr John Smith lt none gt Suitability Report Aborted 28 10 2007 08 00 47 Mr John Smith lt none gt Aborted 24 10 2007 19 50 35 Mr John Smith lt none gt Aborted 14 10 2007 19 06 59 Mr John Smith lt none gt s Aborted 09 10 2007 20 51 35 Mr John Smith lt none gt Risk ates Aborted 30 08 2007 07 23 46 Mr John Smith lt none gt Is Risk Profiling Used I Aborted 30 08 2007 07 22
9. Having selected a client the following window will appear Amber Lite Client Folder Mr John Smith New Sign Off Letters GoTo Help Blv x Slim 221 3 Advice Processes Status Last modified Client Patmer Jal Status Current 25 09 2009 14 17 33 Mr John Smith lt none gt Current Aborted 25 09 2009 14 17 17 Mr John Smith Mrs Jenny Smith Created Aboted 24 06 2008 10 1338 MiJo Smith olen one gt orte Aa tdohn Smit rs Jenny Smit 2 09 2009 1417 Aborted 22 08 2008 14 38 30 Mr John Smith lt none gt iati a REEERE C B R Aborted 17 05 2008 14 42 02 Mr John Smith lt none gt _ ii Aborted 12 05 2008 11 14 54 Mr John Smith lt none gt Aborted 09 05 2008 11 20 46 Mr John Smith lt none gt Aborted 07 05 2008 07 28 06 Mr John Smith lt none gt Aborted 28 04 2008 16 53 50 Mr John Smith lt none gt Aborted 08 11 2007 19 38 52 Mr John Smith lt none gt Aborted 28 10 2007 08 00 47 Mr John Smith lt none gt Aborted 24 10 2007 19 50 35 Mr John Smith lt none gt Aborted 14 10 2007 19 06 59 Mr John Smith lt none gt Aborted 09 10 2007 20 51 35 Mr John Smith lt none gt Aborted 30 08 2007 07 23 46 Mr John Smith lt none gt Risk Profiling Aborted 30 08 2007 07 22 28 MrJohn Smith lt none gt Is Risk Profiling Used Aborted 22 08 2007 11 23 25 Mr John Smith lt none gt STH ETON SOC Aborted 19 08 2007 15 54 52 Mr John Smith lt none gt Risk Profiling Methodology Aborted 19 08 2007 15 26 29 Mr John Smith lt
10. KC know your customer confirmation _ SA scope of my advice overview AR full or limited advice PN prioritisation of needs al TCF treating customers fairly CP plans to be cancelled al EF emergency tund al ATA user defined risk profiler opening rengrks ATR risk diversification 1 YE hidas driven ar naad driven xl lf the paragraph placeholder is coloured orange changes to content in that area are permitted Revised 19 7 2012 Page 90 of 118 Let s look at the paragraph place holder CL covering letter as an example Clicking on this placeholder will cause the paragraph list box to reveal the paragraphs attached Document Map 1 x Ii Document Suitability Report Opening 1 CL covering letter RH report header _ AT report title IM introduction FE background to our firm BEE background knowledge and expenence ND client needs and demands DRA clent agreement type KEC know your customer confirmation ES l Paragraph List ax mE 0 do not include covering letter with report QE 0 include covering letter with report We are already aware that because the paragraph placeholder is coloured black no changes to the attached paragraphs will be allowed To underscore this point notice that the icon bar below the caption Paragraph List appears grey in colour This confirms that the selected paragraph content may not be changed Now let s look at the paragraph place holder IN int
11. s concern to simplify disclosure documentation It is an optional automated covering letter which serves as an executive summary letter for an e Suitability report Designed as a covering letter a Needs and Demands Letter is produced using identical initial input data as a corresponding e Suitability report Use of this facility is intended to be appropriate for documenting the majority of needs and demands scenarios in a rapid logically correct and Straightforward way Combining an objectively assessed client need with subjectively received client demands results in a powerful tool of expression which can dramatically reduce the recommendation alternatives and so aid disclosure clarity and reduce the possibility of a documented recommendation which is not well matched to the discussion held with the client In using this technology you will experience an improvement in understanding and acceptance of advice whilst reducing the possibility of challenge at a later date 6 1 2 What recommendations are covered The advice areas currently supported by automated suitability reports are Mortgages e All mortgage products except commercial e Mortgage Payment Protection Insurance e Muslim or Sharia mortgages are not yet supported Personal Protection e Featuring an extensive product library including Level Term Assurance Mortgage Protection Family Income benefit Gift Inter Vivos Income Protection multi cover produ
12. 06 38 Last Modified 11 06 2008 07 38 49 sb Suitability Letter Amber Lite Client Folder Mr John Smith New Sion OFF Letters GoTo Help rs v1x lt am 2 Advice Advice Processes Status Last modified Client Pater Status Current 11706 2008 07 38 49 MrJohn Smith lt none gt 5 Current Created 11 06 2008 06 47 46 i G Recommendations Es p Please ensure that all Recommendations and Letters ife current sales process are complete lt 7 It will NOT be possible to modify this data once the 46les process has been Signed Off Do you wish to continue Sign Off Advice Risk Profiling Is Risk Profiling Used a Risk Profiling Methodology Document Created 11 06 2008 07 06 38 Last Modified 11 06 2008 07 38 49 E Suitability Letter Notice that the status has now changed to Signed Off this means no further changes may now be made to the report Revised 19 7 2012 Page 35 of 118 However you may view the recommendations summary at any future point by clicking the Recommendations link Also you may view the letter at any future point by clicking the Suitability Letter link Amber Lite Client Folder Mr John Smith New Sign Off Letters GoTo Help Gly x Aa Advice Status Lastmodified Status Signed Of 11 06 2008 07 38 49 Mr dohn Smith Signed Off Created 11 06 2008 06 47 46 Wy
13. 28 Mr John Smith lt none gt Aborted 22 08 2007 11 23 25 Mr John Smith lt none gt Risk Profiling Methodology Aborted 19 08 2007 15 54 52 Mr John Smith lt none gt Aborted 19 08 2007 15 26 29 Mr John Smith lt none gt Aborted 12 08 2007 09 57 26 Mr John Smith lt none gt Aborted 12 08 2007 09 42 44 Mr John Smith lt none gt Aborted 29 07 2007 08 53 38 Mr John Smith lt none gt Aborted 28 07 2007 16 37 32 Mr John Smith lt none gt Aborted 28 07 2007 08 36 35 Mr John Smith lt none gt Aborted 27 07 2007 07 54 28 Mr John Smith lt none gt Aborted 26 07 2007 11 02 42 Mr John Smith lt none gt Aborted 26 07 2007 08 39 29 Mr John Smith lt none gt Aborted 05 05 2007 11 40 57 Mr John Smith lt none gt Aborted 05 05 2007 11 40 38 Mr John Smith lt none gt 27 11 2006 22 40 49 Mr John Smith lt none gt 27 E11 9NNK 22 39 71 hir nhn Smith nane gt Advice Processes This will launch Report Writer from where you may preview and complete the Suitability report Revised 19 7 2012 Page 62 of 118 Now we can see in Report Writer that the selection of two plan components inside the Funds and charges window as described above has caused text to explain the charges difference to be automatically inserted into the suitability report as shown below la x File View Phases aragraphs Fields Help 2 ai i gt o LX OO tht tt LD E gt OD 2 Kt porumene nso SUMMARY FEATURES OF THE RE
14. 29 71 Mr lnhin Smith BENN Fa 4 A full explanation of how to select a client is given in chapter 4 Having launched Report Writer this way the following screen will appear File View Phases Pataoraphs Fields Help eE eE AE EO gt E ES tH Mt E E E S gt Document Map ax IST gt Ya aE 34 Document Suitability Report Joe Bloggs amp Josephine Bloggs creas Suitability Report _ CL covering letter L AT report title L IN introduction BKE background knowledge and experience L ND client needs and demands L DA client agreement type L KC know your customer confirmation Date of recommendation Date This report can be seen as a useful reminder both now and in the future of what was discussed and the thinking behind my recommendations Please ensure that you read it and understand its L SA scope of my advice overview contents Please contact me if there is anything in this report about which you require further AR full or limited advice clarification TCF treating customers fairly L CP plans to be cancelled YOUR NEEDS AND DEMANDS A EF emergency fund aS h _ YB budget driven or need driven An explanation of your current needs and demands is given in the letter accompanying this lhi Mortgage report ihi Equity Release ihi Protection death only DOCUMENTATION YOU HAVE RECEIVED FROM ME Protection death or earlier critical illness mm A Gitusatinnsl Darcansl nrotaction nra
15. 5 Resetting all styles back to the original defaults 85 16 User defined paragraphs 86 16 1 Accessing administrator mode 87 16 2 Toggling between user mode and administrator mode 88 16 3 Making changes to paragraph content 89 16 3 1 Recognising areas where content may be altered 90 16 3 2 Adding user generated paragraph content 92 16 3 3 Amending user generated paragraph content 95 16 3 4 Deleting user generated paragraph content 96 16 3 4 Deleting system generated paragraph content 97 16 3 5 Re instating system generated paragraph content 98 16 3 6 Using preformatted fields inside user defined paragraphs 99 16 4 User defined risk statement library 102 16 4 1 Accessing user defined risk statements 103 16 4 2 Adding user defined risk statements 104 16 5 User defined risk strategy statements 109 17 Backing up and migrating user defined styles fonts and paragraphs 110 17 1 Accessing the customisation import and export utility 111 17 2 Backing up your customised content 111 17 3 Restoring your backed up user customisation data 113 17 4 Clearing user customisation from your system 114 17 5 Migrating user customisation from one user to another 116 18 Advanced guidance to making changes to paragraph content 117 18 1 Including your company logo in a covering page of the suitability report 118 Revised 19 7 2012 Page 2 of 118 1 Entering new client record details Launch the Amber Lite application by double clicking the icon on desktop The following
16. Ffrotection death or earlier critical illness lhd Protection critical illness only lhd Protection multi cover xl Date Dear Mr Smith We recently discussed your financial needs and objectives with a view to put into effect changes to improve your financial situation Those that you wish to address now are ARRANGING PROTECTION AGAINST THE RISK OF YOUR DEATH You need to arrange cover to protect Without additional protection your depender death of John ohn die e suffer financially should J SW My assessment of the amount of cover required is based upon my suggestion that you arrange sufficient to repay all loans plus insert income multiple times the value of income lost You have requested that I recommend additional cover of 120 000 00 payable as a fixed lump sum in the event of death for a period of 20 years Details of my recommendations to address these needs and requirements are included in the attached suitability report which explains what I have recommended in detail my reasons for the product provider and any associated risks List AX N2 partner and children Yours sincerely Paragraph Preview ND PN2 partner and children selected your partner and children in the event of exi la Ready Non editable Database field Signature Line 2 fields have not been visited The bold text within the Document Map window requires your attention Click the first bold text block ND protec
17. Folder window click the Suitability Letter link S Amber Lite Client Folder Mr John Smith JS S x New Sign Off Letters GoTo Help Ply x aa 25 3 l Status Last modified Client Partner ooo dal Status Current 26 09 2009 13 30 35 Mr John Smith 7 lt none gt ae S Current 25 09 2009 14 42 20 Mr John Smith lt none gt Created Aborted 25 09 2009 14 17 17 Mr John Smith Mrs Jenny Smith 25 09 2009 14 55 25 Aborted 25 09 2003 14 17 00 MrJohn Smith Mrs Jenny Smith Z Aborted 24 08 2008 10 13 36 Mr John Smith Mrs Jenny Smith a Ritoinendatini Aborted 22 08 2008 14 38 30 Mr John Smith lt none gt 7 oe Aborted 17 05 2008 14 42 02 Mr John Smith lt none gt A Aborted 12205 2008 11 14 54 Mr John Smith lt none gt Aborted 09 05 2008 11 20 46 Mr John Smith lt none gt Letter Type Aborted 07 05 2008 07 28 06 Mr John Smith lt none gt Aborted 28 04 2008 16 53 50 Mr John Smith lt none gt Letter Type Aborted 08 11 2007 19 38 52 Mr John Smith lt none gt Suitability Report Aborted 28 10 2007 08 00 47 Mr John Smith lt none gt Aborted 24 10 2007 19 50 35 Mr John Smith lt none gt Aborted 14 10 2007 19 06 59 Mr John Smith lt none gt Aborted 09 10 2007 20 51 35 Mr John Smith lt none gt Risk Prsni Aborted 30 08 2007 07 23 46 Mr John Smith lt none gt Is Risk Profiling Used I Aborted 30 08 2007 07 22 28 Mr John Smith lt none gt Aborted 22 08 2007 11 23 25 Mr John S
18. Import User Customisation p poeeun m Customisation Data to import 5 Import file a C Users Public Documents Aeportyy riter d serCustomisation rac Paragraphs lv Text Styles i Remove any existing customisation pror to import Iw Logo Image v OK Cancel Click to OK button to complete the task Your customised content has now been restored 17 4 Clearing user customisation from your system You may at any time delete your current user customisation content This will be particularly helpful when you are in the early stages of developing your customised content when it may be easier to clear all the content than amend it item by item Revised 19 7 2012 Page 114 of 118 From the drop down menu bar select file as shown below T Eile View Phases Paragraphs Fields Help 7 Sealed ce OEE eet a Ae ee ee En ead ae ae Import User Customisation Export User Customisation Abraham John Abraham Clear User Customisation Suitability Report of recommendation Date j Frint Ctrl P A Print Preview Ctrl Eee ae Sedat Il reminder both now and in the future of what was discussed and the thinkine behind my recommendations Please ensure that you read it and understand its contents Please contact me if there is anything in this report about which you require further clarification From the drop down menu select Clear User Customisation and a window similar to that shown below will appe
19. John Smith lt none gt Aborted 27 11 2006 22 39 21 Mr John Smith lt none gt Sb Suitability tter nrted 2A 07 PNNK 19 19 42 Mr lahn Smith nane gt of You will now see Report Writer launch as an application Report Writer will begin by populating your report with as much text as it can based upon your input so far Revised 19 7 2012 Page 28 of 118 lalx DSDHA ESD iw a gt O a wer elal gt Hle View Phases Paragraphs Fields Help Document Map ax John Smith J Opening Suitability Report AT report title Date IN introduction _ ND client needs and demands _ DR client agreement type L DR documents issued main 2 SA scope of my advice overview L AR areas you wish to review heading _ CP plans to be cancelled This report can be seen as a useful reminder both now and in the future of what was discussed and the thinking behind my recommendations Please ensure that you read it and understand its contents Please contact me if there is anything in this report about which you require further clarification EF emergency fund _ YB budget driven or need driven Also enclosed is a copy of a document which summarises your personal detads and the structure lhd Mortgage of your financial arrangements which are relevant to the financial decisions you have made iil Equity Release following my advice Protection death only g B Situational Fa
20. Recommendations Risk Profiling ls Fisk Profiling Used 7 No Risk Profiling Methodology lt None gt Document Created 11 06 2008 07 06 38 Last Modified 11 06 2008 07 38 49 E Suitability Letter You may now close the application or return to the address book page by selecting the Go To drop down menu and making the appropriate selection amber Lite Client Folder 74r John Smith a iol x Slyv x ala p is tock o Advice Process aa Te st modified Signed Off 11 06 2008 07 38 49 Mr T z Smith eaw ___ a Status Signed Off Created 11 06 2008 06 47 46 a 33 Recommendations Letter Type Letter Type Comprehensive Risk Profiling ls Risk Profiling Used 7 No Risk Profiling Methodology lt None gt Document Created 11 06 2008 07 06 38 Last Modified 11 06 2008 07 38 49 E Suitability Letter Remember you will need to go to the address book screen and select another client if you wish to create a suitability letter for a different client Revised 19 7 2012 Page 36 of 118 8 1 Export a copy of an e Suitability report in Word format Having finalised a report you may find that you want to add or amend a portion of text before printing the document This is particularly useful if you have locked a document by going through the above mentioned sign off process and then discover a further adjustment is necessary e Suitability allows
21. Smith Mr John Smith Mr John Smith Mr John Smith Mr John Smith Mr John Smith Mr John Smith Mr John Smith Mr John Smith Mr John Smith Mr John Smith Mr John Smith Mr John Smith Mr John Smith Mr John Smith Mr John Smith Mr John Smith Mr John Smith Mr John Smith Mr John Smith Mr John Smith Mr John Smith hir Jahn Smith Horne lt none gt Mrs Jenny Smith Mrs Jenny Smith Mrs Jenny Smith lt none gt lt none gt lt none gt lt none gt lt none gt lt none gt lt none gt lt none gt lt none gt lt none gt lt none gt lt none gt lt none gt lt none gt lt none gt lt none gt lt none gt lt none gt lt none gt lt none gt lt none gt lt none gt lt none gt lt none gt lt none gt lt none gt lt none gt nnne This will launch Report Writer from where you may preview and complete the suitability report Revised 19 7 2012 Page 49 of 118 Now we can see in Report Writer that the selection of Fund switch or transfer BULK AVERAGE FOR OLD AND NEW FUNDS inside the Funds and charges window as described above has caused text to explain the charges difference to be automatically inserted into the suitability report as shown below File View Phases Paragrap Fields Help Aaa HFD ie a om YO Hep n a 2 5 La COMPARING PLAN CHARGES BEFORE AND AFTER RECOMMENDED ACTION Average charges for old plan with insert provider name Amount transferred
22. Smith lt none gt Aborted 26 07 2007 08 39 29 MrJohn Smith lt none gt gine Aborted 05 05 2007 11 40 57 MrJohn Smith lt none gt 26 09 2009 12 59 19 Aborted 05 05 2007 11 40 38 Mr John Smith lt none gt Aborted 27 11 2006 22 40 49 Mr John Smith lt none gt SS Suitability Letter 27 211 72NNK 27 39 71 Mr dnhn Smith nnne This will launch Report Writer from where you may preview and complete the suitability report Revised 19 7 2012 Page 53 of 118 Now we can see in Report Writer that the selection of Fund switch or transfer INDIVIDUAL OLD FUND and Fund switch or transfer INDIVIDUAL NEW FUND inside the Funds and charges window as described above has caused text to explain the charges difference to be automatically inserted into the Suitability report as shown below _ SPF summary plan features COMPARING PLAN CHARGES BEFORE AND AFTER RECOMMENDED ACTION L SPF summary plan features close comments L BR documen ts receive d heading Old fund name insert old fund name L DR how comm disclosed Amount transferred insert amount DR commis mount re stated e Plan charge Additional external fund charge L DR whether and how fee expressed Annual management charge insert percentage insert percentage _ PO performance objective heading _ PO performance objective choices L ATR attitude to risk standard select exit chg drop down menu New fund name msert old fund name E F
23. Smith lt none gt Aborted 28 07 2007 16 37 32 Mr John Smith lt none gt Document Aborted 28 07 2007 08 36 35 Mr John Smith lt none gt Aborted 27 07 2007 07 54 28 Mr John Smith lt none gt Created Aborted 26 07 2007 11 02 42 Mr John Smith lt none gt Se fa fe Aborted 26 07 2007 08 39 29 Mr John Smith lt none gt Aborted 05 05 2007 11 40 57 Mr John Smith lt none gt Last Modified Aborted 05 05 2007 11 40 38 Mr John Smith lt none gt Aborted 27 11 2006 22 40 49 Mr John Smith lt none gt Aborted 27 11 2006 22 39 21 Mr John Smith lt none gt PAN PNNK N9184 Mr lnhn Smith nnane s amp boarted 4 You will now see Report Writer launch as an application Report Writer will begin by populating your report with as much text as it can based upon your input so far Revised 19 7 2012 Page 23 of 118 18 x File View Phases it NAGLAS w a FO Het O DB 2 Ky NN carmen ihi Equity Release Wi Protection death only z Situational Family protection provide for partner and children A fe Level Term Assurance L ND protection DO need 0 L ND protection DO need 1 L ND protection DO need 2 L ND protection DO need 3 L ND protection DO need 4 L ND protection DO demands 2 L ND protection DO demands 3 L ND protection DO demands 4 L ND protection DO demands 5 L ND protection DO demands 6 _ ND protection DO demands 8 L ND protection DO risks 1 L ND protection DO additional statement lhi
24. Traditional sources of funding this requirement include current accounts savings accounts or any other available cash based investments that are readily accessible Revised 19 7 2012 Page 77 of 118 15 1 Accessing the styles and fonts customisation amber Lite Address Book j ient Search Partner Goto Update View Tools Help Opasan A ses p M Client Details Contact Details Title Mr Home First Name John Work Last Name Smith Mobile Salutation Email Address Date of Birth Sex Male eae Please Note Address 26 Piggatts Lane This is a time expired version of Amber Lite and Report Writer These applications will cease to function on 01 12 2009 Town City Newbury County Berks Postcode B01 6D Your data must be updated on or before 01 10 2009 The styles and fonts customisation is accessible from the Amber Lite Address Book window which appears immediately after the Amber Lite application is launched select Styles from the Tools drop down menu shown above and the following window will appear Paragraph Styles Style Preview Main body text Garamond i 12 i eee Z EB i abe M Stlelocked J Fontlocked e quick brown fox jumps over the lazy dog 1234567890 e quick brown fox jumps over the lazy dog The quick brown fox jumps over the lazy dog The quick brown fox jumps over the lazy dog The quick brown fox jumps over the lazy dog The quick brown fox jum
25. ag eet Sad E j i L PO INY performance objective heading and the thinking behind my recommendations Please ensure that you read it and understand its a PO INV performance objective choices contents Please contact me if there is anything in this report about which you require further ATR user defined atinude tuaisk clarification L RPF features of the recommended plan 1 L RPT reason for term of investment L RPP reasons for wrap provider 1 _ RPP reasons for wrap provider 2 L RP reasons for provider 2 Also enclosed is a copy of a document which summarises your personal details and the structure of your financial plans and arrangements which are relevant to the financial decisions you have made following my advice Em i E ATTACH FUND KEY FACTS SHEETS FOR ALL FUNDS L IF investment fund choice i a A L IF further reasons for fund choice Be Tt in imanrtant that man madarctand mr advice Tharafnes nan chanid rand this rannet in Notice the locator labelled ATR user defined attitude to risk Select this locator by clicking it with you mouse pointer as shown below Revised 19 7 2012 Page 104 of 118 DA comparable illustration DR whether and how fee expressed 1 FBR factors behind my recommendation 1 _ FBR special factors affecting recommendation _ PONY performance objective heading PO INY performance objective choices ATA user defined attitude to risk _ APF features of the recommended plan 1
26. amp Dolphin Cazenove Capital Parmenion Quilters Rathbones o Williams de Broe e DFM s appointed within a product from another provider o Generic support is given for all DFM s accessed in this way Or 9 Oo Wills Intestacy rules for e England and Wales e Scotland e Northern Ireland Revised 19 7 2012 Page 22 of 118 6 1 3 Producing a Needs and Demands Letter for a Term Assurance recommendation Having selected a client the following window will appear Amber Lite Client Folder Mr John Smith New Sign Off Letters GoTo Help lvix lm Advice Status Last modified Client Partner Current 25 09 2009 14 17 33 Mr John Smith lt none gt Current Aborted 25 09 2009 14 17 17 Mr John Smith Mrs Jenny Smith Created Aboted 24 08 2008 10 1336 Mr John Smith Mre Jerry Smith orte 13 rdJohn Smit rs Jenny Smit ARM Aborted 22 08 2008 14 38 30 Mr John Smith lt none gt tan a ne eee Aborted 17 05 2008 14 42 02 Mr John Smith lt none gt g ii Aborted 12 05 2008 11 14 54 Mr John Smith lt none gt S Aborted 09 05 2008 11 20 46 Mr John Smith lt none gt Aborted 07 05 2008 07 28 06 Mr John Smith lt none gt Letter Type Aborted 28 04 2008 16 53 50 Mr John Smith lt none gt Aborted 08 11 2007 19 38 52 Mr John Smith lt none gt Letter Type Aborted 28 10 2007 08 00 47 Mr John Smith lt none gt Aborted 24 10 2007 19 50 35 Mr John Smith lt n
27. are readily accessible After changes John Smith Suitability Report Date of recommendation 28 September 2009 This report can be seen as a useful reminder both now and in the future of what was discussed and the thinking behind my recommendations Please ensure that you read it and understand its contents Please contact me if there is anything in this report about which you require further clarification SCOPE OF MY ADVICE It is important that you understand my advice Therefore you should read this report in conjunction with the above mentioned documents and any plan specific documents which have been supplied to you You should pay particular attention to the sections on charges and cancellation If you believe that any information in these documents is materially incorrect or if you have any questions please let me know as soon as possible The financial needs dealt with in this report are based upon my analysis of the information you have provided to me You should review your needs from time to time as they may change The recommendations made in this report are valid now but may not be in future EMERGENCY FUND You should consider keeping some money available with immediate access to cover any unforeseen emergency expenditure that may arise How much you should hold as an emergency fund will depend on a number of factors including the security of your income and the level of your regular monthly financial commitments
28. completed these steps click the Close button and proceed to generate a suitability report to check that the changes have been completed properly An example of the opening paragraphs of a completed suitability report produced after completion of the changes described above follows John Smith Suitability Report Date of recommendation 28 September 2009 This report can be seen as a useful reminder both now and in the future of what was discussed and the thinking behind my recommendations Please ensure that you read it and understand its contents Please contact me If there is anything in this report about which you require further clarification SCOPE OF MY ADVICE It is Important that you understand my advice Therefore you should read this report in conjunction with the above mentioned documents and any plan specific documents which have been supplied to you You should pay particular attention to the sections on charges and cancellation If you beleve that any information in these documents is materially incorrect or if you have any questions please let me Know as soon as possible The financial needs dealt with in this report are based upon my analysis of the information you have provided to me You should review your needs from time to time as they may change The recommendations made in this report are valid now but may not be in future EMERGENCY FUND You should consider keeping some money available with immedia
29. future ofsxhat was discussed F a ia a a and the thinking behind my recommendations Please ensure that you read it andNuaderstand its 5 AR full or limited advice contents Please contact me if there is anything in this report about which you requirNgurther _ TCF treating customers fairly clarification _ CP plans to be cancelled EF emergency fund Also enclosed is a copy of a document which summarises your personal details and the structure L YB budget driven or need driven of your financial plans and arrangements which are relevant to the financial decisions you have lai Mortgage hil Equity Release Ibi Protection death only Ibi Protection death or earlier critical illness Ibi Protection critical illness only made following my advice SCOPE OF MY ADVICE et ate 4 1 Prh c Now enter Administration mode by clicking the gear wheel icon Revised 19 7 2012 Page 103 of 118 Visual confirmation of being in Administration mode shows as a light orange appearance in the document map as shown below Aai hita DE ee gt gt gt oy Document Preview gt Document Suitability Report John Peters amp Jane Peters aren Suitability Report a CL covesing lattes Date of recommendation Date RH report header RT report titte 3 j m a D This report can be seen as a useful reminder both now and in the future of what was discussed iid client nadia i and the thinking beh
30. insert amount insert amount insert amount insert percentage insert percentage insert pol fee insert percentage ves no The existing plan does not offer pension contribution insurance Projected values assuming retirement at age 60 Projected fund value Projected maximum tax free cash 5 p a insert amount insert amount insert amount insert amount per month 9 p a insert amount insert amount L HCC comparing charges before and after rec 1 _ GA guaranteed annuity rates lost gt HRC camnsrina invectmant rick hafnra and aft gt ax Revised 19 7 2012 Page 58 of 118 Enlarged the text in the document preview pane of Report Writer appears as follows COMPARING PLAN CHARGES AND PROJECTED BENEFITS BEFORE AND AFTER RECOMMENDED ACTION Plan with Aviva Value transferred insert amount Value of protected nehts included in plan insert amount Allocahon rate insert percentage Annual manarement charres insert percentare Policy fee insert pol fee per month Bid Offer spread insert percentare Ebmble for a suaranteed annuity rate yes no The existing plan does not include or offer waiver of premium benefit Projected values assuming retirement at age 60 5 Yo p a 9 vo p a Projected fund value insert amount insert amount Projected mazimum tax free cash insert amount insert amount Plan with insert provider name Current plan value insert amount Transfer value of plan insert amount Value of
31. is anything in this report about which you require further clarification From the drop down menu select Import User Customisation and a window similar to that shown below will appear Import User Customisation pi ml m Customisation Data to import Import file a Text Styles z Remove any existing customisation prior to import D Lage Image E Select the data you wish to backup by marking the check boxes Paragraphs Text Styles and Logo Image as necessary In case of doubt check all 3 boxes as shown below Decide whether to mark the checkbox Remove any existing customisation prior to import If this checkbox is marked any existing customisation will be deleted before the imported customisation is applied to your system If this checkbox is left unmarked any existing customisation will be retained and merged with the imported customisation data Revised 19 7 2012 Page 113 of 118 Now browse to the folder location of your backed up customisation data by the clicking the button shown below Import User Customisation p i Customization Data to import 5 Import file Paragraphs lv E Test Styles fal E R AER nA ee eee rectal ee Meese aera ASADI ore Logo Image i Select the folder location and then the backup file as shown below __ ReportWriterUserCustomisation nve 07 01 2011 17 33 RWC File 674 KE Notice that the file details now appear in the Import File box
32. it is already set to Arial 6 First make sure that Main body text is selected as shown below Paragraph Styles Style Preview brown fox jumps over the lazy dog The quick D own fox j jumps over the lazy dog The quick brown fox jumps over the lazy dog The quick brown fox jumps over the lazy dog The quick brown fox jumps over the lazy dog Defined Styles 8 User Styles 0 amp Now select the font name drop down menu and browse to select Arial as shown below LL x Style Preview Main body text Arial 12 BZU i abe Silelocked f Fontlocked Update he quick brown fox jumps over the lazy dog 1234567890 he quick brown fox jumps over the lazy dog The quick brown fox jumps over the lazy dog The quick brown fox jumps over the lazy dog The quick brown fox jumps over the lazy dog The quick brown fox jumps over the lazy dog The quick brown fox jumps over the lazy dog The quick brown fox jumps over the lazy dog The quick brown fox jumps over the lazy dog The quick brown ox jumps over the lazy dog The quick brown fox jumps over the lazy dog The quick brown fox jumps over the lazy dog Defined Styles 8 User Styles 0 4 Revised 19 7 2012 Page 82 of 118 Notice that the sample text is now rendered in Arial 12 Click the Update button to confirm the change instruction Now select the remaining styles in the list shown above and make similar changes to the font name Having
33. list DISCRETIONARY FUND MANAGER APPOINTED WHICH IS NOT THE PRODUCT PROVIDER followed by the Add button Other selections appropriate to your recommendation may also be made from this dropdown list Then click the close button E3 Funds Chgs W drawals a a gt a Hame DISCRETIONARY FUND MANAGER APPOINTED WHICH IS NOT THE PRODUCT PROVIDER DISCRETIONARY FUND MANAGER APPOINTED WHICH IS NOT THE PRODUCT PROVIDE a ee ee ee Having done this generic text and insertion points will automatically be inserted Revised 19 7 2012 Page 76 of 118 15 User defined styles and fonts e Suitability reports are produced making use of a number of default styles and fonts which control the layout of the report or letter content The styles and fonts feature of e Suitability enables each user to decide the layout and font settings which can easily be set and reset Each timea change is made it will register permanently until you choose to change the appearance again For example you may prefer your reports and letters to be rendered ina different font size or a completely different font The controls include a handy reset all feature which enables you to quickly revert to the default style and font state in case of any difficulty Here is some example text to illustrate some of the possibilities Before changes John Smith Suitability Report Date of recommendation 28 September 2009 This report can be
34. payable Taxation Free from personal Income Taz or Capital Gains Taz Owner name Joe Bloges Plan type Direct Investment Initial investment insert amount Reeular Income None payable Taxation Return subject to Capital Gains Tax For further details please refer to the supphed Key Facts document Both of the previously selected plan components are described in the above summary plan features section You may now complete the report by selecting each element of red text to make the appropriate insertions Revised 19 7 2012 Page 68 of 118 13 Adding plan components for income protection Previously e Suitability provided automated support for single layer income protection plans but not plans with more than one layer of protection An example might be school teacher whose employment contract provides full sick pay for the first 26 weeks half pay for the next 26 weeks and Zero sick pay after that In this scenario a split cover plan will offer best value and most providers afford this flexibility in the contracts offered Now support for split cover plans is provided Selection of the recommendation is done in the normal way as shown below A Recommendations _ al Se Recom mendations NeedArea Sub Need Owner Protection illness disabilty Situational Personal protection provide for self only CLIENT Contracts Product Provider Premium Annual Be Income Protection Friends Provident CUENT 30 00 Monthy
35. seen as a useful reminder both now and in the future of what was discussed and the thinking behind my recommendations Please ensure that you read it and understand its contents Please contact me if there is anything in this report about which you require further clarification SCOPE OF MY ADVICE It is important that you understand my advice Therefore you should read this report in conjunction with the above mentioned documents and any plan specific documents which have been supplied to you You should pay particular attention to the sections on charges and cancellation If you believe that any information in these documents is materially mcorrect or if you have any questions please let me know as soon as possible The financial needs dealt with in this report are based upon my analysis of the information you have provided to me You should review your needs from time to time as they may change The recommendations made in this report are valid now but may not be in future EMERGENCY FUND e You should consider keeping some money available with immediate access to cover any unforeseen emergency expenditure that may arise e How much you should hold as an emergency fund will depend on a number of factors including the security of your income and the level of your regular monthly financial commitments Traditional sources of funding this requirement include current accounts savings accounts or any other available cash based investments that
36. stakeholder Pension plus other relevant details as shown below Recommended buy Product details Product Provider Owner JAviva Client Gross Regular Frequency Additional Gross To Age Gross Lump Sum Contribution Lump Sum Contribution ersonal Personal Transferred 0 00 0 00 e0 50 000 Funds and charges Cancel Click the Funds and charges button and the following window appears Name ATTACH FUND KEY FACTS SHEETS FOR ALL FUNDS USE OWN TEXT FOR FUND HOUSE USE OWN TEXT FOR FUND i harges comparison select one line for each transferred plan Notice that the fund selection items appear as normal but now because a pension transfer product has been selected the following extra item appears in the drop down menu Pension charges comparison select one line for each transferred plan In this example we will assume that we will disclose information about the selected investment funds by means of attached fund facts documents and that your recommendation is to transfer two plans from equitable to the recommended contract with Aviva Click the name drop down menu select ATTACH FUND KEY FACTS SHEETS FOR ALL FUNDS followed by the add button Then click the name drop down menu again and select Pension charges comparison select one line for each transferred plan followed by the Add button Revised 19 7 2012 Page 56 of 118 Repeat the above men
37. supported providers and then mark the check box labelled Provider to act as Discretionary Fund Manager as shown below Recommended buy _ lt a e Product details Product Provider Owner Unit Trust or OEIC Brewin Dolphin Client Lump sum Regular Frequency Plan transfered Additionallump Trust Type Top up essing Provider to act contribution contribution from another sum contributor plan as Discretionary provider Fund Manager 200 000 20 00 C Mo 20 00 C Mo Iv Yes Phased investment No Add More OF Cancel Having done this text appropriate for the selected provider will be automatically inserted Revised 19 7 2012 Page 75 of 118 To create a DFM recommendation where the DFM is not the product provider you must first select any of the providers as normal In the example below Skandia are the product provider Recommended buy b ee M Product details Product Provider Owner Unit Trust or OEIC Skandia Client Lump sum Regular Frequency Plan transfered Additional lump Trust Type Topup existing Provider to act contribution contribution from another slim contribution plan as Discretionary provider Fund Manager 200 000 0 00 No 0 00 M No Add More Lok Cancel Notice that the check box remains set to No Now click the button labelled Funds Chgs W drawals and select from the dropdown
38. switch or transfer INDIVIDUAL OLD FUND Name ATTACH FUND KEY FACTS SHEETS FOR ALL FUNDS Notice now two lines appear in the white area of the Funds and charges window These confirm that you have chosen to describe the fund by attaching a fund key facts document and have chosen to document fund charges for one old fund Revised 19 7 2012 Page 51 of 118 lf the recommendation involved another old fund it would be necessary to add another line to the list of items in the Funds and charges window This would be done by clicking the name drop down menu selecting Fund switch or transfer INDIVIDUAL OLD FUND followed by the Add button In this example we will assume only one old exists plus two new funds Click the name drop down menu select Fund switch or transfer INDIVIDUAL OLD FUND followed by the add button The Funds and charges window will then appear as follows TE pc cert Fund switch or transfer INDIVIDUAL OLD FUND Fund switch or transfer INDIVIDUAL NEW FUND Name ATTACH FUND KEY FACTS SHEETS FOR ALL FUNDS Delete Repeat the process one more time and the Funds and charges window will appear as follows ATTACH FUND KEY FACTS SHEETS FOR ALL FUNDS Fund switch or transfer INDIVIDUAL OLD FUND Fund switch or transfer INDIVIDUAL NEW FUND Fund switch or transfer INDIVIDUAL NEW FUND Name ATTACH FUND KEY FACTS SHEETS FOR ALL FUNDS x ee ee Notice the four lines that no
39. the white box on the right of the window This indicates that a new advice process has been created for this client Amber Lite Client Folder Mr John Smith 0 x New Sign Off Letters GoTo Help Status Current 28 09 2009 1355 41 MrJohn Smith lt none gt S Current Created 28 09 2009 13 55 41 A Recommendations j Letter Type Letter Type Risk Profiling Is Risk Profiling Used Risk Profilina Methodoloay Suitability Letter Now begin building a recommendation by clicking the Recommendations link The following screen then appears Click the Add Recommendation button Recommen dations Sel Ea Recommendations Sub Need A ca Contracts on Revised 19 7 2012 Page 16 of 118 In the example below it shows a straightforward protection scenario has been selected Now click the OK button Recommen dations Need Area Sub Need Protection death only 7 Situational Family protection repay mortgage only ba The following screen then appears Now click the Add Contract button to select the product details Recommendations Ioj x Recommendations Need Area Sub Protection death only Situational Family protection provide for partner and children CLIENT Add Recommendation Add Contract Amend Delete Print coss The following screen then appears Product details Product zi R
40. updated on or before 23 03 2006 Notice that by repeatedly clicking this button you can flip from one person s details to the other Amber Lite Address Book Client Search Partner GoTo Update View Help lza ela ta lB o M Client Details Title Mr First Name John Last Name Smith Salutation Date of Birth Sex Contacts Home Work Mobile Email Address Address Address Town City County Postcode Please Note This is 4 demonstration version of Amber Lite and Report Writer These applications will cease to function once the demonstration period is over Demonstration ends on 01 04 2006 Your data must be updated on or before 23 03 2006 Remember the name showing on the Amber Lite Address Book window will be the lead individual for report writing purposes Revised 19 7 2012 Page 10 of 118 With John Smith s record showing a report styled John Smith and Jane Smith will be created amber Lite Address Book Mle Es Client Search Partner GoTo Update View Help alziamo elal maal Olea ol Client Details Contacts Title Mr Home First Name John Work Last Name Smith Mobile Salutation Email Address Date of Birth Sex Address Please Note aeae This is a demonstration version of Amber Lite and Report Writer These applications will cease to function once the demonstration period is over Demonstratio
41. x ala zl Advice Processes Status Last modified Last modified m ci z RE Status Current 01 02 2010 20 05 20 Mr John Peters Mrs Jane Peters Current Aborted 01 02 2010 18 53 52 Mr John Peters Mrs Jane Peters Created 01 02 2010 19 05 44 a Recommendations Letter Type Letter Type Suitability Report Risk Profiling Is Risk Profiling Used V Yes Risk Profiling Methodology FinaMetrica FinaMetrica Tillinghast inc Stochastic Tillinghast ex Stochastic Fact find 1st Software DEFAULT Fact find Burns Anderson Fact find Whitechurch Fact find Sesame User defined ast lod 01 02 2010 20 05 20 E Suitability Letter Notice that the profiling methodology drop down menu includes an item user defined When compiling a suitability report select user defined prior to clicking the Suitability Letter link Report Writer will launch in the normal manner as shown below 5 Report Writer i Foose il Hep Pe m E i a as is ub pad 3 i aa oN i Document Ma qx Document Preview oF H Document Suitability Report John Pets amp Jane Peters s San es E J Opening Suitability Eport s CL covering letter Date of recommendatten Date L RT report ttle L IN introduction client needs an emands ND cli ds and d d a _ DR client agreement type This report can be seen as a useful reminder both now and in the
42. 1 x I Document Suitability Report El Opening _ CL covering letter RH report header _ AT report title 2 IN introduction FB background to our firm BEE background knowledge and expenence NO chent needs and demands DRA client agreement type EC know your customer confirmation Paragraph List 1 x a Pa My O05 opening paragraph 16 3 6 Using preformatted fields inside user defined paragraphs When creating your own paragraph content you might want to create your own insertion points which are similar to those included in system generated content These are coloured red in the document preview area of Report Writer Revised 19 7 2012 Page 99 of 118 A number of these fields are available for your use from the drop down menu shown below Add User Paragraph f Main body text Garamond cancellation ighis days INi cancellation rights days LP Chent Affordability Term Client Agreement Date Client Lump Sum Affordability Client Marital Status Client Monthly Affordability Client Hame Paragraph Hame These may be included in the text you create by selecting the item you require and clicking the Add button Add User Paragraph Main body text Gararmond cancellation nights days LP Chent Affordability Term Client Agreement Date Client Lump Sum Affordability Client Marital Status Client Monthly Affordability Client Mame Paragraph Name Cancel Rev
43. 6 Town City County Postcode Your data must be updated on or before 15 03 2006 The following screen then appears You may enter search criteria in the boxes to limit the search response or alternatively click the Search button without doing so Client Search Search Criteria First Name Date Range to Last Name Date Type Date of Birth C Last Updated Postcode Search Clear Partner SP Date of birth Address Search Results Revised 19 7 2012 Page 12 of 118 And the details of the search results appear in the Search Results box Client Search Search Criteria First Name Date Range to Last Name Date Type Date of Birth Last Updated Postcode Partner SP Date of birth Address a Mr Victor Allen Ms Chantal Allison Mrs Jenny Bloggs Mr Joe Bloggs 12 03 1959 Mr Joe Bloggs Mrs Jenny Bloggs 15 06 1954 Mrs Jane Doe ee er ee Mr Sandeep Joshi 21 06 1965 Mrs Penny Piper Mr Peter Piper 01 02 1965 Asdfasdf Mr Peter Piper Mrs Penny Piper 12 01 1961 asdfasdf Mr John Smith r neee ess poeeenees OK Cancel Notice that the record of Peter Piper and Penny Piper has been selected Now press the OK button to confirm the selection Client Search Search Criteria First Name Date Range to Last Name Date Type Date of Birth Last Updated Postcode Search Results Name Partner SP Date f birth Pos
44. 7 11 02 42 Mr John Smith lt none gt Last Modified Aborted 26 07 2007 08 39 29 MrJohn Smith lt none gt Aborted 05 05 2007 11 40 57 Mr John Smith lt none gt 26 09 2009 17 59 19 Aborted 05 05 2007 11 40 38 Mr John Smith lt none gt 27 11 2006 22 40 49 Mr John Smith lt none gt SS Suitability Letter 27 211 72NNK 27 39 71 Mrdnhn Smith nnne This will launch Report Writer from where you may preview and complete the suitability report Revised 19 7 2012 Page 67 of 118 Now we can see in Report Writer that the selection of two plan components inside the Funds and charges window as described above has caused text to explain the charges difference to be automatically inserted into the suitability report as shown below 2131 File View Phases Paragraphs Fields E 3 A A A a ax _ EF emergency fund a SUMMARY FEATURES OF THE RECOMMENDED PLAN L YB budget driven or need driven Plan owner Joe amp Josephine ihl Mortgage Provider Barclays hi Equi wi lea Plan type Structured Product Fixed Term Growth thi Protectio death oy Plan name insert plan name and number Fi i 3 cles Overall single premium 30 000 00 Ikl Protection muli c Commencement date insert comm date hi Protection ine ete sy Plan term in months 60 ikd Inv ssh ents and Pen E Personal l aaah e creation general I The investment is expressed as E RE Structured Pr odi ct gro m Owner
45. Add Buy Add Action Taken Amend Delete Print Chose _ Finally click the Suitability Letter button amber Lite Client Folder Mrs Jane Doe OR Ea New Sign OFF Letters GoTo Help falv x 2 l 2 Status Current Current and signed off advice frocesses Status Last modifie Partner Current 18 03 2096 19 33 44 Mrs Jane Doe lt none gt Advice started 18 03 2006 15 24 13 Aborted 18 03 2906 15 24 09 Mrs Jane Doe lt none gt a fan Signed Off 006 12 51 45 Mrs Jane Doe lt none gt Last modified 18 03 2006 19 33 44 Signed Of 18 03 2006 11 16 32 Mrs Jane Doe lt none gt Aborted 16 96 2006 07 14 20 Mrs Jane Doe lt none gt Is Risk Profiling Used P Risk Profiling Methodology z Documents Suitability Letter Created 18 03 2006 15 42 74 Last modified 18 03 2006 19 36 44 Suitability Letter 4 2 Revised 19 7 2012 Page 41 of 118 Now complete the suitability report in the normal way B Report Writer Jei Eg File View Phases Paragraphs Fields Help 8 4a a n of t Document Map ax D Document Comprehensive Jane oe E A Opening Advice amp Recommendations Report L C tepott title introduction Date BR background to recommendations DR documents issued main SA scope of my advice overview AR areas you wish to review heading CP plans to be cancelled 1 EF emergency fund _ C YB bu
46. Annual management charre insert percentage insert percentage Revised 19 7 2012 Page 54 of 118 The sections of text coloured red mark insertion points for additional input An example of completed text is as follows COMPARING PLAN CHARGES BEFORE AND AFTER RECOMMENDED ACTION Old fund name Invesco Perpetual Corporate Bond Amount transferred 20 000 Plan charre Additional external fund charge Annual management charre 1 00 0 00 No ezit charges are payable New fund name Fidelity Special Situations Amount transfered 10 000 Plan charge Additional external fund charre Annual manarement charre 1 50 0 00 New fund name Invesco Perpetual Hugh Income Amount transferred 10 000 Plan charge Additional external fund charge Annual manarement charre 1 50 0 00 Notice that for each fund added an additional block of text will be inserted For this reason we recommend that you consider switching to the bulk average method of charges comparison in situations where more than 3 funds are to be compared 10 3 Using the plan by plan comparison method for pensions Now let s look at how to document a charges comparison using e Suitability with a real example of a personal pension transfer of 50 000 transferred from Equitable Life to Aviva First add a recommendation by selecting the appropriate Need Area and Sub Need as shown below Cancel Revised 19 7 2012 Page 55 of 118 select Transfer Non
47. Bluegrove TECHNICAL SERVICES e Suitability User Guide Standalone Amber Lite software version Contents Basics 1 Entering new client record details 2 Entering new partner record details 3 Joining client and partner to create a joint record 4 Finding an existing client record 5 Beginning to build a recommendation for a client 6 Letter Types 6 1 Needs and Demands Letter 6 1 1 Background 6 1 2 What recommendations are covered 6 1 3 Producing a Needs and Demands Letter for a Term Assurance recommendation 6 2 Suitability Report 6 2 1 Background 6 2 2 What recommendations are covered 6 2 3 Producing a Suitability Report for a Term Assurance recommendation 7 Document finishing 8 Document preview and printing 8 1 Export a copy of an e Suitability report in Word format 9 Adding investment funds to a recommendation 10 Adding charges comparison data to a recommendation 10 1 Using the bulk average method 10 2 Using the fund by fund comparison method 10 3 Using the plan by plan comparison method for pensions 11 Adding plan components to friendly society plans 12 Adding plan components to structured products 13 Adding plan components for income protection 14 Product specific guidance 14 1 Third way pensions 14 2 Discretionary fund management 15 User defined styles and fonts 15 1 Accessing the styles and fonts customisation 15 2 Styles explained 15 3 Making style changes Revised 19 7 2012 Page 1 of 118 15 4 Undoing a style change 84 15
48. CG Paragraphs Text Styles and Logo Image as necessary In case of doubt check all 3 boxes as shown below Export User Customisation jr Customisation Data to export Export file C Users LesterHP201 0X0 ocuments Fi eport rite serlustomisation nc Paragraphs ia Text Styles ia i The location where the backup file will be created is shown below the Export File caption You may choose another location by clicking the button adjacent to the description of the file location and then selecting a different location Now browse to the export location and you should see evidence of the creation of a backup file in a format similar to that shown below L ReportWriterUserCustomisation nvec 07 01 2011 17 33 RWC File 674 KE Make sure this file is copied to you favourite backup location Revised 19 7 2012 Page 112 of 118 17 3 Restoring your backed up user customisation data From the drop down menu bar select file as shown below Edit Recommendations Import User Customisation Export User Customisation Abraham amp John Abraham Suitability Report of recommendation Date 7 Clear User Customisation 3 Print Ctrl P Print Preview Save Letter Exit RWL System Il reminder both now and in the future of what was discussed and the thinking behind my recommendations Please ensure that you read it and understand its contents Please contact me if there
49. COMMENDED PLAN zi L eestor _ YB budget driven or need dr Plan owners Joe hil Mortgag Provider The Childrens Mutual ihi Equity Rel Policy type Friendly Society Savings Plan hi Protection death onl Overall premium 25 00 ihi Protection death or earlier critical illness Premium frequency monthly Prote i t i lil A ihi Protection multi cover Waiver of premium included No fi ae z ihi Protection illness disabilty Life assured Joe z ihl Investments and Pensions Policy type Tax exempt friendly society savings plan E Personal wealth creation genera I When payable On maturity or earlier on death E RE New Friendly Society Plan Premium for this part of the plan insert precise amount SPF summary plan features Term in years insert term E E Friendly Society tax exempt policy cluster Benefit paid as Regular annual benefit L SPF sub plan summary plan features Death benefit insert amount or plan value if greater E Friendly Society taxable policy cluster aie aanared Joe L SPF sub plan summary plan features K L SPF summary plan features close comments Policy type Taxable friendly society sav mgs plan 1 NR dacurmants received hasadina Fa When payable On maturity or earlier on death Premium for this part of the plan insert precise amount ax Term in years insert term Benefit paid as Regular annual benefit Death benefit insert amount or plan value if greater For further details please refer to the supplied
50. John Smith lt none gt 09 05 2008 11 20 46 Mr John Smith lt none gt mena 07 05 2008 07 28 06 Mir John Smith lt none gt Letter Type 28 04 2008 16 53 50 Mir John Smith lt none gt Aborted 08 11 2007 19 38 52 Mr John Smith lt none gt Letter Type Aborted 28 10 2007 08 00 47 Mr John Smith lt none gt v Aborted 24 10 2007 19 50 35 Mr John Smith lt none gt Need and Demand Letter Aborted 14 10 2007 19 06 59 Mr John Smith lt none gt Aborted 09 10 2007 20 51 35 Mr John Smith lt none gt Aborted 30 08 2007 07 23 46 Mr John Smith lt none gt Risk Profiling Aborted 30 08 2007 07 22 28 Mr John Smith lt none gt is Risk Profing Used f Aborted 22 08 2007 11 23 25 Mr John Smith lt none gt Se ee Aborted 19 08 2007 15 54 52 Mr John Smith lt none gt Risk Profiling Methodology Aborted 19 08 2007 15 26 29 Mr John Smith lt none gt Aborted 12 08 2007 09 57 26 Mr John Smith lt none gt Aborted 12 08 2007 09 42 44 Mr John Smith lt none gt Aborted 29 07 2007 08 53 38 Mr John Smith lt none gt Aborted 28 07 2007 16 37 32 Mr John Smith lt none gt Document Aborted 28 07 2007 08 36 35 Mr John Smith lt none gt Aborted 27 07 2007 07 54 28 Mr John Smith lt none gt Created Aborted 26 07 2007 11 02 42 Mr John Smith lt none gt Bai EASY altace Aborted 26 07 2007 08 39 29 Mr John Smith lt none gt x Aborted 05 05 2007 11 40 57 Mr John Smith lt none gt Last Modified Aborted 05 05 2007 11 40 38 Mr John Smith lt none gt Aborted 27 11 2006 22 40 49 Mr
51. MY RECOMMENDATIONS insert your own notes here DOCUMENTATIO OU HAVE RECEIVED FROM ME My business card Which contains my contact informati A copy of documents Qeaded Key Facts about Terms of Business e cost of our services the content of which has been eed with you These explain my status as an dependent Financial Adviser fof the basis upon which I have aXvised you other points including aspects Also endosed is copy of a documenK which summarises your persokal details and the structure of your financial arrangements which re relevant to the financia decisions you have made following my advice SCOPE OF MY ADVICE It is important that you understand my dvice Therefore you shuld read this letter in conjunction with the above mentioned doc documents which you Paragraph Preview C CS closing section 2 selected lf you do have anyone in mind whom you feel ma benefit from our servi she would be happy to be approached and then let please check he or Hi nth ka A7 C CS closing section 2 Finally many thanks for your business and I look forw Ad to helping you with Your finances for the future Ready 3 Fields have not been visited Notice the red text above It is coloured red to draw your attention to the parts of the document that require further input Clicking on the red Date word causes a box to appear at the bottom left of your screen Report Writ
52. Opening _ CL covering letter RH report header _ AT report title IM introduction FB background to our Firm BEE background knowledge and expenence NO client needs and demands DRA client agreement type EC know your customer confirmation Paragraph List 1 x fal i mE 0 0S opening paragraph gg rec report previously sent Notice also the colour coding orange to indicate user related is there to make it easier to recognise when a paragraph is user generated or system generated Revised 19 7 2012 Page 94 of 118 16 3 3 Amending user generated paragraph content It is straightforward to amend existing user generated paragraph content Document Map 1 x Document Suitability Report 4 Opening _ CL covering letter RH report header _ AT report title IM introduction FE background to our firm BEE background knowledge and expenence ND chent needs and demands DRA clent agreement type EC know your customer confirmation Paragraph List 1 x a E bel ieee 0 0S opening paragraph Oe rec report previously sent ee Move the mouse pointer to the caption rec report previously sent and click to select it Document Map 1 x Ii Document Suitability Report Opening _ CL covering letter FH report header _ AT report title IM introduction FE background to our firm BEE background knowledge and expenence ND client needs and demands DRA clent agreement type KC know your customer confirma
53. Status Current Aborted Created ey 25 09 2009 14 55 25 P Aborted Aborted Aborted Aborted Aborted Aborted Aborted Aborted Aborted Aborted Aborted Aborted Aborted Aborted Aborted Aborted Aborted Aborted Aborted Aborted Aborted Aborted Aborted Aborted Aborted Aborted Aborted Recommendations Letter Type Letter Type Suitability Report Risk Profiling Is Risk Profiling Used I Risk Profiling Methodology Document Created 25 09 2009 14 5 Last Modified 26 09 2009 12 59 19 SS Suitability Letter Advice Processes link 26 09 2009 13 25 09 2009 14 a2 20 25 09 2009 14 17 17 25 09 2009 14 17 00 24 08 2008 10 13 36 22 08 2008 14 38 30 17 05 2008 14 42 02 12 05 2008 11 14 54 09 05 2008 11 20 46 07 05 2008 07 28 06 28 04 2008 16 53 50 08 11 2007 19 38 52 28 10 2007 08 00 47 24 10 2007 19 50 35 14 10 2007 19 06 59 09 10 2007 20 51 35 30 08 2007 07 23 46 30 08 2007 07 22 28 22 08 2007 11 23 25 19 08 2007 15 54 52 19 08 2007 15 26 29 12 08 2007 09 57 26 12 08 2007 09 42 44 29 07 2007 08 53 38 28 07 2007 16 37 32 28 07 2007 08 36 35 27 07 2007 07 54 28 26 07 2007 11 02 42 26 07 2007 08 39 29 05 05 2007 11 40 57 05 05 2007 11 40 38 27 11 2006 22 40 49 27 211 72NNK 27 39 71 pe John Smith Mr John Smith Mr John Smith Mr John Smith Mr John Smith Mr John Smith Mr John Smith Mr John Smith Mr John Smith Mr John Smith Mr John
54. _ RFT reason for term of investment _ RPP reasons for wrap provider 1 _ RPP reasons for wrap provider 2 ae a e Paragraph List 1 x Fah A ae Notice that underneath the paragraph list a bar of icons appears To create a new user defined risk paragraph click the active icon as shown below annn DA comparable illustration DA whether and how fee expressed FBR factors behind my recommendation 1 FER special factors affecting recommendation PU INY performance objective heading PU INY performance objective choices E ATR user defined attitude to risk RFF features of the recommended plan 1 RFT reason for term of investment RFF reasons for wrap provider 1 RFF reasons for wrap provider 2 A e e b ae b Ce a Paragraph List iii I x Now a new window appears as shown below Add User Paragraph Main body text Garamond Paragraph Mame Cancel Revised 19 7 2012 Page 105 of 118 You may now enter text for your first risk statement An example follows Add User Paragraph a Se Main body text Garamond rile ATTIStyleE TO RISE ou have elected to assume alow attitude to risk Paragraph Name Notice that formattingys disabled in this window If you wish to include formatted text as shown abdeve then create this in your word processor application and paste it into the window Now enter a paragraph name in the box shown
55. _ SA scope of my advice overview g AR full or limited advice YOUR NEEDS AND DEMANDS a PN prioritisation of needs An explanation of your current needs and demands is given in the letter accompanying this 2 cP decorates report E EF emergency fund 2 ATR user defined risk profiler opening remarks DOCUMENTATION YOU HAVE RECEIVED FROM ME a ATR isk diversification a 4 YR h ideal driven ow need driven My business card which contains my contact information i e Client Apreement the content of which has been agreed with you Client Details mes The colour changes serve as a reminder of which mode is active Orange indicates administrator mode is engaged In administrator mode it becomes possible to make changes to the paragraph content If you click the administrator mode icon again the system will revert to user mode as shown below Report Writer 18 x gt File View Phases Pajsgraphs Fields Help 2 rE i OB ie amp gt gt YO tL E Be 2 S _socmen tx 1 4 Document Suitability Report Joe Bloggs amp Josephine Bloggs Suitability Report Date of recommendation Date AS Opening L CL covering letter AT report title L IN introduction BKE background knowledge and experience L ND client needs and demands L DR client agreement type This report can be seen as a useful reminder both now and in the future of what was discussed A KC know your customer confimation and t
56. a ylen featur a NNN have provided to me You should review your needs from time to time as they may change The T DRP Sri plan sec cific recommendations made in this report are valid now but may not be in future ED N a eth i ws me ERRER FBR DO additional protection needed THE FINANCIAL PLANNING AREAS YOU WISHED TO REVIEW _ FBR DO T ial factor aie cting recommendation AA PP nsf ct 1 Before making my recommendations we had a a general discussion about your finansgeffl situatio A iii po ee Any posa ae ns and id prod ities Ene eterea that I res strict my review and advice to certain 3g of focus which Q RPP DO ns for product provider 3 2 OT MO XOL int The ommendatio nta q hi eno ea Y RSPNN r salactad nl zi Paragraph Preview O ND insert client needs and demands later seleg x Paragfaph List aX YOUR NEEDS AND REQUIREMENTS Jv 7 O ND insert client needs and demands later insert your own notes here O 0 ND eeds and demands text required MIK gt Ready 3 fields have not been sited Report Writer does this to make it easy for you to see what is happening to the suitability y port as you make selections Having made that paragraph selection simply work your way down the rest of the bold paragraph labels in the document map E and make the relevant sections from the Paragraph List You are now ready for document finishing and printing which are described in subsequent sections of this guide Revised 19 7 2012 P
57. above In this example we have entered Low risk The click the save button Add User Paragraph a ge a ee Main body text Garamond ATTITUDE TO RISE ou have elected to assume alow attitude to sk Paragraph Name Jlowisl Revised 19 7 2012 Page 106 of 118 The document map area will now appear as shown below k l DR whether and how fee expressed _ FBR factors behind my recommendation 1 FBR special factors affecting recommendation PU INY performance objective heading PO INY performance objective choices a 2 ATR user defined attitude to risk E _ APF features of the recommended plan 1 _ RPT reason for term of investment RFF reasons for wrap provider 1 RFF reasons for wrap provider 2 C RF reasons for provider 2 a e I l mi l Mi Il es eae Low risk Notice that the new user paragraph now appears in the paragraph list Repeating the steps described above will enable you to create additional user defined statements A simplified example is shown below l DA whether and how fee expressed _ FBR factors behind my recommendation 1 FBR special factors affecting recommendation FPO INY performance objective heading Ei PU INY performance objective choices ATR user defined attitude to risk E _ APF features of the recommended plan 1 C RFT reason for term of investment RFF reasons for wrap provider 1 RFF re
58. age 30 of 118 7 Document finishing Having completed all the paragraph selections move back to the top of the document preview page It should now appear as below eport Writer E l xj File View Phases gr Fields Help Ola peT DEROS W a gt y K tht a ta Ni a a ge 31 4d Document Preview Document Map ax Document Comprehensive a AJ Opening report title introduction BR background to recommendations DR documents issued main scope of my advice overview AR areas you wish to review heading CP plans to be cancelled 1 EF emergency fund L C YB budget driven or need driven lhd Mortgage lhd Protection death only lhd Protection death or earlier critical illness hl Protection critical illness only hil Protection multi cover hd Protection illness disabilty lhd Investments E AJ Closing L C Important points about recommendations L C personalised closing remarks L C future reviews heading L C closing 1 L C closing 2 L C adviser sign off Advice amp Recommendations Report Date Ihis report can be seen as a useful reminder bot now and in the future of what was discussed land the thinking behind my recommendations Pl ase ensure that you read it and understand its contents Please contact me if there is anything in this report that you don t understand ma ae ae Wa ae a on09000000 o T BACKGROUND TO
59. age to your report Having entered administrator mode notice that one of the opening paragraph placements is labelled RH report header This paragraph placement is open to user access _ CL covering letter RH report header _ AT report title IN introduction FE background to our firm BEE background knowledge and expenence NO client needs and demands DRA client agreement type Oh rm a select RH report header and begin adding a user paragraph in the manner described in section 14 2 2 An advanced feature of the user paragraph window shown below is the field dropdown box as shown below Add User Paragraph me 7 uE S e Add Del cancellation rights days INY Main body text Garamond cancellation rights days LP Client Hame Date Insert own text Logo Partner Hame Paragraph Mame Cancel Clicking the dropdown box will reveal a number of insertable fields Revised 19 7 2012 Page 118 of 118
60. ance Multi Cover Plans Income Protection and Whole of Life Investment e Includes Unit Trusts OEICS Stocks and Shares ISA Cash ISA Investment Trusts General Investment Accounts Investment Bonds onshore and offshore Friendly Society Savings Plans Structured Investments and Wraps Transact Nucleus Selestia Ascentric amp Standard Life Pensions e Individual Pension Plans Stakeholder Non Stakeholder SIPP PPP to PPP transfers Personal Pension drawdown Phased Pension Drawdown Lifetime Annuity Purchase Phased Lifetime Annuity Purchase Trivial Commutation Retirement Annuity Trusts e Group Pension Plans full support for group schemes where advice is given to the employer Revised 19 7 2012 Page 26 of 118 Trusts e Discretionary Bare or Absolute and Flexible Power of Appointment Expressed as o Gift Gift and Loan or Discounted Gift e Designated account for unit trust OEICS and investment trusts Equity Release e All types supported Long Term Care e Immediate Care Annuity Risk Assessment e Presently 1 Software Default Sesame Burns Anderson Whitechurch and Generic with plans to add more Risk Profiling e Finametrica and Tillinghast Towers Perrin Skandia Investment solutions with plans to add Watson Wyatt Wills Intestacy rules for e England and Wales e Scotland e Northern Ireland Revised 19 7 2012 Page 27 of 118 6 2 3 Producing a Suitability Report for a Term Assurance recommendation
61. and demands DA client agreement type BC know your customer confirmation 2 1 Paragraph List hx Ei it deal nE O05 opening paragraph 16 3 4 Deleting system generated paragraph content lf a paragraph placement holder is enabled for user control it is possible to delete any system generated paragraph as well as add user generated content as described in previous sections Let s assume you want to delete the system generated paragraph O OS opening paragraph In previous sections we have established that the associated paragraph placeholder IN introduction is open to user generated content changes select the paragraph caption O OS opening paragraph so that the text is highlighted as shown below Document Map 1 x G Document Suitability Report E J Opening _1 CL covering letter RH report header _ AT report title IN introduction FE background to our firm BEE background knowledge and expenence NO cent needs and demands DRA client agreement type EC know your customer confirmation a Paragraph List 1 x a k Now click the delete paragraph icon Revised 19 7 2012 Page 97 of 118 Document Map 1 x I Document Suitability Report El A Opening _ CL covering letter RH report header _ AT report title IN introduction FE background to our firm BEE background knowledge and expenence ND client needs and demands DRA client agreement type
62. ap FX Document Suitability Report ra El 4 Opening CL covering letter i RH report header AT report title IN introduction FE background to our firm BEE background knowledge and expenence ND chent needs and demands DRA client agreement type EC know your customer confirmation SA scope of my advice overview AR full or limited advice PN prioritization of needs TCF treating customers Fairly a Th ert Il uo i 4 IT i Edit Recommendations Import User Customisation Export User Customisation Abraham amp John Abraham Suitability Report of recommendation Date Clear User Customisation Print Ctrl P Print Preview el Save Letter Ctrl 5 Exit RWL System Il reminder both now and in the future of what was discussed and the thinking behind my recommendations Please ensure that you read it and understand its contents Please contact me if there is anything in this report about which you require further clarification Revised 19 7 2012 Page 111 of 118 From the drop down menu select Export User Customisation and a window similar to that shown below will appear Export User Customisation et Customization Data to export Export file peteerseeeeteetverteie C Users LesterHP201 04D ocuments A eporty riter ser Customisation rac a Test Styles E Logo Image E cael Select the data you wish to backup by marking the check boxes 13
63. aph for use if reporting problems Revised 19 7 2012 Page 29 of 118 View the paragraph options by highlighting each line Then select either paragraph option by clicking the mouse inside the relevant check box You will see the paragraph selected is inserted straight away into the letter preview pane and displayed in the bottom left hand box on the screen A Report Writer 18 x Boole m7 Ti iw gt 3 tH Ht ie ee wel al ad File View Phases Paragraghs Fields Help YOUR NEEDS AND RE sUIREMENTS Also enclosed is a copy of a document which summarises your personal details and the structure lof your financial arrangements which are relevant to the financial decisions you have made following my advice SCOPE OF MY ADVICE It is important that you understand my advice Therefore you should read this report in conjunction with the above mentioned documents and any plan specific documents which have been supplied to you You should pay particular attention to the sections on charges and cancellation If you believe that any information in these documents is materially incorrect or if E b Situa nal Fa a protection provide for partner and children you have any questions please let me know as soon as possible A A pe Term Assurance _ SPF se summaan featur The financial needs dealt with in this report are based upon my analysis of the information you AAF Do nal plan fe atu A a eon see k k mS f z A f L SPF 4 L an
64. ar Remove User Customisation E Customisation Data to renave Text Styles E select the data you wish to clear by marking the check boxes Paragraphs and Text Styles as necessary Click to OK button followed by the Yes button to complete the task Confirm Data Clear ie ties wore Cancel Your customised content has now been cleared Revised 19 7 2012 Page 115 of 118 17 5 Migrating user customisation from one user to another If you and a number of other users want to benefit from the identically customised versions of e Suitability this may easily be achieved by exporting customisation from one system and then copying or emailing the customisation file to the other users requesting that they import the data to complete the exercise Revised 19 7 2012 Page 116 of 118 18 Advanced guidance to making changes to paragraph content Making changes to paragraph content may be done to particularly good effect if you first recognise the power in this feature of e Suitability In this section a number of examples of particularly useful applications of user configurable content are illustrated which each have a high chance of being useful to individual firms or companies Revised 19 7 2012 Page 117 of 118 18 1 Including your company logo in a covering page of the suitability report Personalising e Suitability reports may be extended to include your company logo in a cover p
65. are relevant to the financial decisions you have made folowing my advice Key point If the word Draft appears at the top of the document preview page this is because Report Writer thinks one or more input field still requires your attention In this event close the document preview Help 152 r Fala 4 dose John Smith Suitability Report 1 June 2008 This report can be seen as a useful reminder both now and in the future of what was discussed and the thinking behind my recommendations Please ensure that you read it and understand its contents Please contact me if there is anything in this report about which you require further clarification YOUR NEEDS AND REQUIREMENTS blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah DOCUMENTATION YOU HAVE RECEIVED FROM ME e My business card which contains my contact information e Client Agreement the content of which has been agreed with you Ready Print monochrome Paginated All fields have been visited MapN and return to the document for further review and input lf the document appears similar to that shown below you may now print out the document for final review Revised 19 7 2012 Page 33 of 118 Click the Print icon or select the print option from the file drop down menu B Report writer John Smith Suitability Report 1 June 2008 This report can be seen as a useful reminder both now and in the future of
66. arison method select Fund switch or transfer BULK AVERAGE FOR OLD AND NEW FUNDS and then click the Add button again The Funds and charges window will now appear as follows ATTACH FUND KEY FACTS SHEETS FOR ALL FUNDS Fund switch or transfer BULK AVERAGE FOR OLD AND NEW FUNDS Name Add Amend Delete __ Close Notice the two lines that now appear in the white area of the Funds and charges window These confirm that you have chosen to describe the fund by attaching a fund key facts document and have chosen the bulk average method of charges comparison Next click the Close button followed by the OK button Recommended buy m Product details Product Provider Owner Transfer Stocks and Shares ISA NOT IN LIST x Client Premium Frequency Additional lump Transferred sum contribution contribution 0 00 0 00 20 000 Funds and charges Revised 19 7 2012 Page 48 of 118 Having returned to the Recommendations window click the Close button Investments and Pensions Add Recommendation Add Contract Personal wealth creation general Amend Delete 0 00 20 000 Print cose Now having returned to the Amber Lite Client Folder window click the Suitability Letter a Amber Lite Client Folder Mr John Smith New SignOff Letters GoTo Help lu x Aa sla J Advice
67. asons for wrap provider 2 _ RP reasons for provider 2 a Sa I I ot el m i eei Dal mIrT le el 1 Low risk OF 2 Medium risk OW 3 High risk Revised 19 7 2012 Page 107 of 118 Now toggle back to normal mode by click the Administrator mode icon shown below Report Writer _ eT e gt rar or oa Ble View Phases Farsorsphs Fields Help t ae J o 5 be ae l jadi AREI E a a a x lad phi 3 B Edel du gt gt ot r Document Preview John Peters amp Jane Peters Suitability Report Date of recommendation Date This report can be seen as a useful reminder both now and in the future of what was discussed and the thinking behind my recommendations Please ensure that you read it and understand its contents Please contact me if there is anything in this report about which you require further clarification Once the screen has completed re rendering it will appear as follows ic De Ty ssh TEIN File View Phases Paragraphs Fields Help 3 a bi ss O ESIKO gt Document Ma a Document Preview Document Suitability Report bam gt EX John Peters amp Jane Peters as ae A Opening Suitability Report _ CL covering letter Date of recommendation Date iE L RT report title L IN introduction _ ND client needs and demands _ DR client agreement type 2 z KC ki t firmati This report can be seen as a useful reminder both now and in the future of what
68. cts and Whole of Life Corporate Protection Revised 19 7 2012 Page 20 of 118 e Level Term Assurance Mortgage Protection Income Protection and Whole of Life Investment e Includes Unit Trusts OEICS Stocks and Shares ISA Cash ISA Investment Trusts Investment Bonds onshore and offshore Friendly Society Savings Plans Structured Investments and Wraps Ascentric Avalon Elevate Nucleus Skandia Investment Solutions Standard Life and Transact Pensions e Individual Pension Plans Stakeholder Non Stakeholder SIPP PPP to PPP transfers Personal Pension drawdown Phased Pension Drawdown Lifetime Annuity Purchase Phased Lifetime Annuity Purchase e Group Pension Plans limited support suitable for small schemes where advice is given to each individual Revised 19 7 2012 Page 21 of 118 Trusts e Discretionary Bare or Absolute and Flexible Power of Appointment Expressed as o Gift Gift and Loan or Discounted Gift e Designated account for unit trust OEICS and investment trusts Equity Release e All types supported Long Term Care e Immediate Care Annuity Risk Assessment e Presently 1 Software Default Sesame Burns Anderson Whitechurch and Generic with plans to add more Risk Profiling e Finametrica and Tillinghast Towers Perrin with plans to add Watson Wyatt and Selestia Discretionary Fund Management e Specific support for DFM s who are performing as product provider and investment manager o Brewin
69. dation to transfer a stocks and Shares ISA from Invesco Perpetual to Cofunds At Invesco Perpetual the investment is held in a single fund and following transfer to Cofunds it will again be invested in a single fund Here a fund by fund comparison will be the best route lf however the investment will be split into 5 funds following transfer to Cofunds it will be best to make a comparison of charges on a bulk average basis because this will have greater clarity Pension products have a history of complicated charges structures and for this reason e Suitability requires you to detail the comparison on a plan by plan basis for the following product recommendations Transfer Stakeholder Pension Transfer Non stakeholder Pension Transfer Self invested Pension Now let s look at how to document a charges comparison using e Suitability with a real example of a lump sum investment of 20 000 in a transferred Stocks and Shares ISA arranged through Cofunds First add a recommendation by selecting the appropriate Need Area and Sub Need as shown below Revised 19 7 2012 Page 46 of 118 Need Area Sub Need Cancel Select Transfer Stocks and Shares ISA plus other relevant details as shown below Recommended buy Product details Product Provider Owner Transfer Stocks and Shares ISA Y Cofunds 7 Client 7 Premium Frequency Additional lump Transferred sum contribution contribution
70. dations New Maxi ISA TRN CLIENT 0 00 7 000 00 Rec buy And finally the Suitability Letter link o O ne _ Amber Lite Client Folder Mr John Smith PSS y are Created 11 06 2008 08 01 58 B Recommendations Risk Profiling Is Risk Profiling Used E suitability Letter Revised 19 7 2012 Page 44 of 118 Notice there are now a number of areas in the suitability report which have been created so that you can add your own text Note especially that the green text is fully editable which means you may insert and even replace the green text entirely if you wish B Report Writer File view Phases Paragraphs Fields Help aaaialaof daa gt al 21 te ta a i a a A REASONS FOR RECOMh AMENDING Wy reasons Lor recomir ling tl ing this investment fund are FUND EASONS FOR RECOMMENDING insert fundname FUN D My reasons for recommending this investment fund are REASONS FOR RECOM MENDING insert fund name FUND IMy reasons for recommending this investment fund are REASONS FOR RECOM MENDING insert fund house name AS AFUND MANAGEMENT HOUSE IMy reasons for recommending this fund management house are REASONS FOR RECOM MENDING insett fundname FUN D My resons for recommending this investment fund are WHAT HAPPENS NEXT Your application has been sent to the product provider a representative of which will write to
71. dget driven or need driven lhd Mortgage lhd Protection death only lhd Protection death or earlier critical illness lhd Protection critical illness only lhd Protection multi cover hd Protection illness disabilty ui Investments a Personal wealth creation general ls Ra New Maxi ISA C RPP reasons for wrap provider 1 L CRPP reasons for wrap provider 2 L CSPF summary plan features _ CDR documents received plan specific C FBR special factors affecting recommendation L CPO performance objective heading C PO performance objective choices L CATR attitude to risk heading L CRPF1 features of the recommended plan 1 _ CRPF2 features of the recommended plan 2 L CRPF3 features of the recommended plan 3 L CRPF4 features of the recommended plan 4 ATTACH FUND KEY FACTS SHEETS FOR ALL FUNDS _ C IFG1F investment fund choice This report can be seen as a useful reminder both now and in the future of what was discussed land the thinking behind my recommendations Please ensure that you read it and understand its contents Please contact me if there is anything in this report about which you require further clarification Le ae a Oe WW EEE DOCUMENTATION YOU HAVE RECEIVED FROM ME My business card which contains my contact information A copy of documents headed Key Facts about our services Key Facts about the cost of our services
72. drop down menu again and select Friendly Society tax exempt policy cluster followed by the Add button Then click the Name drop down menu again and select Friendly Society taxable policy cluster followed by the Add button The Funds and charges window will then appear as follows Funds policy clusters USE STANDARD WITH PROFITS TEXT FOR w Friendly Society tax exempt policy cluster Friendly Society taxable policy cluster Name USE STANDARD WITH PROFITS TEXT FOR WHOLE PLAN Notice the three lines that now appear in the white area of the Funds and charges window These confirm that you have chosen to describe the fund by using the built in support for with profits investments and have chosen taxable and non taxable plan components Revised 19 7 2012 Page 61 of 118 Next click the Close button followed by the OK button Recommended buy Product details Product Provider New Friendly Society Plan Regular Frequency Waiver included 25 00 Monthly 7 No Funds policy clusters Owner The Childrens Mutual 7 Client 7 Having returned to the Recommendations window click the Close button iol x Recommendations Sub Need Owner Personal wealth creation general Investments and Pensions New Friendly Society Plan Add Recommendation Add Contract The Childrens Mutual CLIENT 25 00 Amend Delete Monthly No
73. e is anything about which Paragraph Mame Cancel Move the mouse pointer to the box next to the caption Paragraph Name and begin typing a suitable name tag for this text Make sure the caption is meaningful to the context and brief a maximum of 30 characters is allowed NOTE you are limited to adding up to a maximum of 10 user paragraphs for each paragraph placeholder which is open to the user defined paragraphs Revised 19 7 2012 Page 93 of 118 Here is an example of a paragraph name for the paragraph Add User Paragraph E Main body text Garamond gt T his report should be read in conjunction with the recommendation report which you recieved prior to our last meeting Please ensure that you read and understand the contents of both documents and contact me if there 1s anything about which you require further clarification Paragraph Name rec report previously sent Cancel Click the Save button to complete the action CARE You will note be able to amend the paragraph name after you click the save button If you make wish to change the name after the save button has been clicked it will be necessary to generate a completely new paragraph Notice that the paragraph list has changed and now includes both the system paragraph O OS opening paragraph and the user generated paragraph rec report previously sent Document Map 1 x G Document Suitability Report 4
74. er 8 x File Yiew Phases Paragraphs Fields Help EE RETE DEEDS EEEIEE E or ood Document Map ax T4 Document Comprehensive J fne Doe E Opening Advice amp Recgmmendations Report L C report title Date L C introduction L C BR background to recommendations L C DR documents issued main Ihis report can be seen as a useful remigder both now and in the future of what was discussed L SA scope of my advice overview land the thinking behind my recommendations Please ensure that you read it and understand its A ei e e heading contents Please contact me if there is fnything in this report that you don t understand Q C EF emergency fund L C YB budget driven or need driven BACKGROUND TO MY RECOMMENDATIONS ihi Mortgage insert your own notes here lhd Protection death only hd Protection death or earlier critical illness DOCUMENTATION YOU HAVE RECEIVED FROM ME hil Protection critical ilness only ul Protection multi cover hd Protection illness disabilty hil Investments My business card which containg my contact information A copy of documents headed 8 AJ Closing Key Facts about our segirices L C Important points about recommendations Key Facts about the est of our services L C personalised closing remarks e Terms of Business fhe content of which has been agreed with you L C future reviews heading i C closing 1
75. er a hypothetical example of a recommendation to invest 30 000 in a structured growth investment plan making use of a stocks and shares component of 7 200 and a direct investment component of 22 800 the latter of which suffers capital gains tax on the returns First add a recommendation by selecting the appropriate Need Area and Sub Need as shown below Need Area Sub Need Cancel Recommended buy i m Product details Product Provider Owner Structured Product growth Jarclays Joint Frequency Term in months Total Contribution 30 000 00 Single bd 60 Ea Plan clusters Next click the Plan clusters button which will cause the following window to appear Name Stocks and Shares ISA transfer funds client Stocks and Shares ISA transfer funds partner Click the Name drop down menu and notice that a lengthy list of plan cluster options then appears as shown above Scroll through to find which apply to this recommendation Revised 19 7 2012 Page 65 of 118 Select Stocks and Shares ISA new funds client followed by the Add button Then click the Name drop down menu again and select Direct Investment return taxed as capital gain client followed by the Add button The Funds and charges window will then appear as follows new funds clien Stocks and Shares ISA new fu client Direct Investment r
76. eturn taxed as capital gain client Name Stocks and Shares ISA new funds client Add Ament Delete Notice the two lines that now appear in the white area of the Funds and charges window These confirm that you have chosen to two plan components in the clients name Next click the Close button followed by the OK button Recommended buy m Product details Product Provider Owner Structured Product growth Barclays lod Joint h Total Frequency Term in months Contribution 30 000 00 Single 60 v K f cme Revised 19 7 2012 Page 66 of 118 Having returned to the Recommendations window click the Close button EE o Investments and Pensions Personal wealth creation general Contracts ee 0 a aaa CS aL Eg a lta l Coana Structured Product growth SEISEVE JOINT 30 000 Single 60 Rec buy Add Recommendation Add Contract Now having returned to the Amber Lite Client Folder window click the Suitability Letter link 8 Amber Lite Client Folder Mr John Smith 5 x New Sign Off Letters GoTo Help lv x ala sia e Advice Advice Processes Status Curent 26 09 2009 13 30 35 pe John Smith Current Aborted 35 09 2009 14 m n Mr John Smith lt none gt Created _ Aborted 25 09 2009 14 17 17 Mr John Smith Mrs Jenny Smith za _ Aborted 25 09 2003 14 17 00 MrJohn Smith Mrs Jenny Sm
77. evised 19 7 2012 Page 17 of 118 Below is an example of the input in the product fields M Product details Product Provider Owner Level Term Assurance z Legal amp General Client Premium Frequency Sum Assured Term In Trust Waiver included Guaranteed premium 25 00 Monthly gt 100 000 00 20 7 Yes IV Yes IV Yes Add More o Cancel lf the Provider you want is not listed in the drop down list then select NOT IN LIST as the provider name Recommended buy Product details Product Provider Owner Level Term Assurance NOT IN LIST Client bd Premium Frequency Sum Assured Term In Trust Waiver included Guaranteed premium 25 00 Monthly 100 000 00 20 Yes IV Yes IV Yes Add More ox Cancel Having completed these entries click the OK button The following screen then appears to summarise where you are at this stage lol x Recommendations Sub Need Owner o Protection death only Situational Family protection provide for partner and children CLIENT Level Term Assurance Legal amp General CLIENT 25 00 Monthly 100 000 00 20 Add Recommendation Add Contract Assuming you dont want to add ary other recommendations or products click the Close button Revised 19 7 2012 Page 18 of 118 The following screen then appears A Amber Lite Client Folder Mr John Smith New Sign Off Le
78. gh the document preview screen An example follows SUMMARY FEATURES OF THE RECOMMENDED PL4 Life of John Provider product p r1 Policy type Level Term Assurance When payable on death Term 20 years Benefit paid as single lump sum Benefit amount 100 000 00 Premium 25 00 Premium frequency monthly Increases to benefit amount remains level Waiver of premium included Yes Guaranteed premium Yes Por further details please refer to the supplied product Illustration and key facts document When you are finished there should be no red text left in the document Now you are ready to preview and print the document Revised 19 7 2012 Page 32 of 118 8 Document preview and printing When you are ready to preview click the Print Preview button Report Writer Da aHa e e gt O tt a C2 ia Hp op lA ZI File View Phases Paragraphs Fields Help Document Preview John Smith Suitability Report 1 June 2008 nis report can be seen as a useful reminder both now and in the future of what was discussed and the thinking behind my recommendations Please ensure that you read it and understand its contents Please contact me if there is anythine in this report about which you require further OUR NEEDS AND REQUIREMENTS blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah Also enclosed is a copy of a document which summarises your personal details and the structure of your financial arrangements which
79. he thinking behind my recommendations Please ensure that you read it and understand its contents Please contact me if there is anything in this report about which you require further clarification YOUR NEEDS AND DEMANDS L SA scope of my advice overview L AR full of limited advice L TCF treating customers fairly L CP plans to be cancelled L EF emergency fund _ YB budget driven or need driven An explanation of your current needs and demands is given in the letter accompanying this lhi Mortgage report lil Equity Release Protection death only ihi Protection death or earlier critical illness m A Citestinnsl Darcansl oroataction nravida Far calf nnlhs DOCUMENTATION YOU HAVE RECEIVED FROM ME E x e My business card which contains my contact information Client Agreement the content of which has been aereed with you ewe Details g In user mode it is not possible to make changes to the paragraph content You may toggle from one state to the other as many times as you like Revised 19 7 2012 Page 88 of 118 16 3 Making changes to paragraph content Having entered administrator mode you can begin making changes to the paragraph content Certain areas of text are locked to prevent any user changes Examples of content changes which may be made are e Personalisation of your suitability reports to include a section near the beginning to describe your firm or company and any areas of
80. ice Processes Advice Processes PR AN PNNE N18 AP hir Inhn Smith enone Status Lastyhodified Client Partner Jal 25 09 2009 14 17 33 Mr John Smith lt none gt Current 709 2009 14 17 17 Mir John Smith Mrs Jenny Smith Created 54 06 2008 101336 Mr John Smith sede Srah Hi tJohn Smit rs Jenny Smit fy 25 09 2009 14 17 39 22 08 2008 14 38 30 Mr John Smith lt none gt d Recommendations 17 05 2008 14 42 02 Mr John Smith lt none gt S 7 S 12 05 2008 11 14 54 Mr John Smith lt none gt REO 09 05 2008 11 20 46 Mr John Smith lt none gt 07 05 2008 07 28 06 Mr John Smith lt none gt 28 04 2008 16 53 50 Mir John Smith lt none gt Aborted 08 11 2007 19 38 52 Mr John Smith lt none gt Aborted 28 10 2007 08 00 47 Mr John Smith lt none gt v Aborted 24 10 2007 19 50 35 Mr John Smith lt none gt loed and Demers cer Aborted 14 10 2007 19 06 59 Mr John Smith lt none gt Aborted 09 10 2007 20 51 35 Mr John Smith lt none gt Aborted 30 08 2007 07 23 46 Mr John Smith lt none gt Risk Profiling Aborted 30 08 2007 07 22 28 Mr John Smith lt none gt Is Risk Profiling Used T Aborted 22 08 2007 11 23 25 Mr John Smith lt none gt SE i ee Aborted 19 08 2007 15 54 52 Mr John Smith lt none gt Risk Profiling Methodology Aborted 19 08 2007 15 26 29 Mr John Smith lt none gt Aborted 12 08 2007 09 57 26 Mr John Smith lt none gt Aborted 12 08 2007 09 42 44 Mr John Smith lt none gt Aborted 29 07 2007 08 53 38 Mr John
81. iew Help alziamo elal maal olal ol M Client Details Contacts Title Mr Home First Name Joe Work Last Name Bloggs Mobile Salutation Mr Bloggs Email Address Date of Birth 15 06 1954 Sex Male New Client 4 kaes 2 j Do you want to base the new client on the furrent details BES roars of Amber Lite and Report Writer Eee _ will cease to function ation period is over Demonstration ends on 01 04 2006 Town City County Postcode four data must be updated on or before 15 03 2006 Enter client details Title First Name Last Name and Address are required to make Report Writer work properly However you may enter more information if you wish Entry of address details will be required only if you intend to use the Needs and Demands Letter function or the auto generated covering letter feature in the suitability report amber Lite Address Book Client Search Partner GoTo Update View Help mjallan ml mle elal ol M Client Details Contacts Title IM Home First Name ohn Work Ce Last Name Sm Mobile P Salutation Email Address Date of Birth Confirm Email TO Sex C Male C Female eee m Address Please Note n This is a demonstration version of Amber Lite and Report Writer These applications will cease to function once the demonstration period is over Demonstration ends on 01204 2006 Town City County Postcode Your data must be updated on
82. ind my recommendations Please ensure that you read it and understand its S DR chent agreement type contents Please contact me if there is anything in this report about which you require further KC know your customer confirmation clarification _ SA scope of my advice overview AR full or limited advice Also enclosed is a copy of a document which summarises your personal details and the structure PN proritisation of needs of your financial plans and arrangements which are relevant to the financial decisions you have TCF treating customers fairly 3 i 3 CP plans to be cancelled made following my advice g m 7 EF emergency fund 9 ATA user defined risk profiler opening remarks SCOPE OF MY ADVICE E ATA tisk diversification x It is important that you understand my advice Therefore you should read this report in i yx coniunction with the above mentioned documents and any plan specific documents which have Client Details 000000000 16 4 2 Adding user defined risk statements Use the scroll bar to move down the list of paragraph locators to the product recommendation area as shown below Document Preview _ SPF summary plan features close comments gt John Peters amp Jane Peters Suitability Report Date of recommendation Date m i _ FBR factors behind my recommendation 1 This report can be seen as a useful reminder both now and in the future of what was discussed LD EER pea as aes
83. insert amount L DA whether and how fee expressed L FBR factors behind my recommendation 1 Plan charge Additional external fund charge L FBR special factors affecting recommendation Annual management charge insert percentage insert percentage L PO performance objective heading L PO performance objective choices es _ ATR attitude to risk standard Average i soe plan with product provider E EEF und switch or transfer BULK AVERAGE FOR 0 Amount transferred insert amount L HCC comparing charges before and after rec 1 Plan charge Additional extemal fund charge L HCC comparing charges bef nd aft 2 Annual management charge insert percentage insert percentage HCC comparing charges before and after rec 5 L RFF features of the recommended plan 1 select exit chg drop down menu L RFF features of the recommended plan 2 L RF reasons for provider 1 Enlarged the text in the document preview pane of Report Writer appears as follows COMPARING PLAN CHARGES BEFORE AND AFTER RECOMMENDED ACTION Average charges for old plan with msert provider name Amount transferred insert amount Plan charge Additional external fund charre Annual manarement charre insert percentare insert percentare Average charges for new plan with product provider Amount transferred insert amount Plan charge Additonal external fund charge Annual manarement charre insert percentare insert percentare select exit che drop d
84. ised 19 7 2012 Page 100 of 118 An example follows Add User Paragraph Main body text Garamond 12 i r AAP a a b i i abe Client Marital Status blah blah Client Marital Status blah blah POE Nuno SARE SRT A TT Fields may be deleted by highlighting the item and then clicking the Del button Revised 19 7 2012 Page 101 of 118 16 4 User defined risk statement library Introduction of user paragraph technology has permitted an extension of the risk statement library function Previously major risk profiling tools and risk statement libraries have been supported in e Suitability We have previously stated that we will respond swiftly to requests for inclusion of Network compliant risk statement libraries Now thanks to the introduction of user paragraph technology you may now permanently create a risk statement library special to the individual way you have chosen to advise Use of this facility is optional but will be particularly useful to directly regulated firms who use their own text for all client risk categorisation purposes Note It is important that any risk statement in a fact find should exactly match the statement used in a suitability report Revised 19 7 2012 Page 102 of 118 16 4 1 Accessing user defined risk statements User defined risk statements are accessible via the risk profiling section found in the Amber Lite client folder page shown below New Sign Off Letters GoTo Help lv
85. ith 25 09 2009 14 55 25 Aborted 24 08 2008 10 13 36 Mr John Smith Mrs Jenny Smith a Riciwsbnridittord Aborted 22 08 2008 14 38 30 Mr John Smith lt none gt n me Aborted 17 05 2008 14 42 02 Mr John Smith lt none gt Aborted 12 05 2008 11 14 54 Mr John Smith lt none gt Aborted 09 05 2008 11 20 46 Mr John Smith lt none gt Letter Type Aborted 07 05 2008 07 28 06 Mr John Smith lt none gt Aborted 28 04 2008 16 53 50 Mr John Smith lt none gt Letter Type Aborted 08 11 2007 19 38 52 Mr John Smith lt none gt Suitability Report Aborted 28 10 2007 08 00 47 Mr John Smith lt none gt Aborted 24 10 2007 19 50 35 Mr John Smith lt none gt Aborted 14 10 2007 19 06 59 Mr John Smith lt none gt Aborted 09 10 2007 20 51 35 Mr John Smith lt none gt ReRe Aborted 30 08 2007 07 23 46 Mr John Smith lt none gt Is Risk Profiling Used I Aborted 30 08 2007 07 22 28 Mr John Smith lt none gt Aborted 22 08 2007 11 23 25 Mr John Smith lt none gt Risk Profiling Methodology Aborted 19 08 2007 15 54 52 Mr John Smith lt none gt Aborted 19 08 2007 15 26 29 Mr John Smith lt none gt Aborted 12 08 2007 09 57 26 Mr John Smith lt none gt Aborted 12 08 2007 09 42 44 Mr John Smith lt none gt Aborted 29 07 2007 08 53 38 Mr John Smith lt none gt Document Aborted 28 07 2007 16 37 32 MrJohn Smith lt none gt Aborted 28 07 2007 08 36 35 Mr John Smith lt none gt Created Aborted 27 07 2007 07 54 28 Mr John Smith lt none gt 25 09 2009 14 56 Aborted 26 07 200
86. jyou to confirm receipt within the next few days Iwill monitor progress of your application Document Map L C BR background to recommendations L C DR documents issued main L C SA scope of my advice overview L C AR areas you wish to review heading L C CP plans to be cancelled 1 L C EF emergency fund L C YB budget driven or need driven lhi Mortgage lhd Protection death only lhd Protection death or earlier critical illness lhd Protection critical illness only lhd Protection multi cover lhd Protection illness disabilty hi Investments E Personal wealth creation general EE New Maxi ISA L CRPP reasons for wrap provider 1 L CRPP reasons for wrap provider 2 L CSPF summary plan features CDR documents received plan specific L C FBR special factors affecting recommendation Bi C PO performance objective heading _ C PO performance objective choices L CATR attitude to risk heading L CAPF1 features of the recommended plan 1 L CRPF2 features of the recommended plan 2 L CRPF3 features of the recommended plan 3 L CRPF4 features of the recommended plan 4 E USE OWN TEXT FOR FUND HOUSE L CIFGIH fund house choice E USE OWN TEXT FOR FUND L CIFGIF investment fund choice E USE OWN TEXT FOR FUND CANCELLATION RIGHTS z L CIFG1F investment fund choice Field Entry insert reasons for fund x SLICE OTe Sop igi Parag
87. ke it easy for yoy to see what is happening to the suitability report as you make selections Having made tha paragraph selection simply wom your way down the rest of the bold paragrdph labels in the document map and make the relevant sections from the Paragraph List You are now ready for document finishing and printing which are described in subsequent sections of this guide Please refer to the table of contents at the front of the guide Revised 19 7 2012 Page 25 of 118 6 2 Suitability Report 6 2 1 Background The Suitability Report letter type is the core suitability report writing component of e Suitability It can be used independently or in conjunction with the Needs and Demands letter type If used independently you will need to consider documenting the client s needs and demands in the opening section of the suitability report 6 2 2 What recommendations are covered The advice areas currently supported by automated suitability reports are Mortgages e All mortgage products except commercial e Mortgage Payment Protection Insurance e Muslim or Sharia mortgages are not yet supported Personal Protection e Featuring an extensive product library including Level Term Assurance Mortgage Protection Decreasing Term Assurance Family Income benefit Gift Inter Vivos Income Protection Multi Cover Plans and Whole of Life Corporate Protection e Level Term Assurance Mortgage Protection Decreasing Term Assur
88. lient needs and demands The screen changes slightly to reveal Paragraph List B Report Writer 7 lej xj Dig iB dim 7 DLO ive gt O tH td 2 i gt od we Od kl File View Phases Paragraphs Fields Help el Document Map ax a x Document Comprehensive John Smith A Opening Suitability Report AT report title 7 L IN introduction Date END client needs and demands DR client agreement type L DR documents issued main 2 L SA scope of my advice overview L AR areas you wish to review heady CP plans to be cancelled L EF emergency fund YB budget driven or neef driven This report can be seen as a useful reminder both now and in the future of what was discussed and the thinking behind my recommendations Please ensure that you read it and understand its contents Please contact me if there is anything in this report about which you require further clarification Also enclosed is a copy of a document which summarises your personal details and the structure of your financial arrangements which are relevant to the financial decisions you have made following my advice hil Mortgage hil Equity Release l Protection death only Situational Family protection provide for partner and children A RE Level Term Assurance SCOPE OF MY ADVICE L SPFZO summary plan features L ADO additional plan features F DO summary
89. mily protection provide for paner and children SCOPE OF MY ADVICE E lt H Level Term Assurance L SPF DO summary plan features It is important that you understand my advice Therefore you should read this report in L AF DO additional plan features conjunction with the above mentioned documents and any plan specific documents which have _ SPF DO summary plan features close commeyts been supplied to you You should pay particular attention to the sections on charges and L DR DO documents received plan sp cancellation If you believe that any information in these documents is materially incorrect or if F 2i po see capes Y eeen you have any questions please let me know as soon as possible ARRS PIRS JERES yq A aa _ FBR DO special factors affecting recommeydation m deea spinon ay A i e L RPP DO reasons for product provider 1 The financial needs dealt with in this report are based upon my analy sis of the information you L RPP DO reasons for product provider 2 have provided to me You should review your needs from time to time as they may change The L RPP DO reasons for product provider 3 a so tla aes st sot 3 REPNN reacanes for colacted nlan Paragraph Preview X Client Details Name s Client Name Mr John Smith Address 5 CAPS LOCK OFF Ready 2 fields have not been visited The bold text within the Document Map window requires your attention Click the first bold text block ND c
90. mith lt none gt Risk Profiling Methodology Aborted 19 08 2007 15 54 52 Mr John Smith lt none gt Aborted 19 08 2007 15 26 29 Mr John Smith lt none gt Aborted 12 08 2007 09 57 26 Mr John Smith lt none gt Aborted 12 08 2007 09 42 44 Mr John Smith lt none gt Aborted 29 07 2007 08 53 38 Mr John Smith lt none gt Document Aborted 28 07 2007 16 37 32 Mr John Smith lt none gt Aborted 28 07 2007 08 36 35 Mr John Smith lt none gt Created Aborted 27 07 2007 07 54 28 Mr John Smith lt none gt 25 09 2009 14 56 06 Aborted 26 07 2007 11 02 42 Mr John Smith lt none gt Last Modified Aborted 26 07 2007 08 39 29 Mr John Smith lt none gt Aborted 05 05 2007 11 40 57 Mr John Smith lt none gt Aborted 05 05 2007 11 40 38 Mr John Smith lt none gt 5 A Aborted 27 11 2006 22 40 49 Mr John Smith lt none gt Sb Suitability Letter 27411 2006 22 39 71 hdr Inhn Smith nnne This will launch Report Writer from where you may preview and complete the suitability report Now we can see in Report Writer that the selection of Pension charges comparison select one line for each transferred plan inside the Funds and charges window as described above has caused text to explain the charges difference to be automatically inserted into the suitability report as shown below report writer File View Phases Paragraphs Fields Help Salida DOiee ow YO HHL Se Dw 2 it canine ta aj L SPF loyalty bonus _ SPF summary plan features clo
91. n ends on 01 04 2006 Town City County Postcode Your data must be updated on or before 23 03 2006 With Jane Smith s record showing a report styled Jane Smith and John Smith will be created amber Lite Address Book Xx Client Search Partner GoTo Update View Help azam la a8 ma Ol ol Client Details Contacts Title Mrs Home First Name Jane Work Last Name Smith Mobile Salutation Email Address Date of Birth Sex Female Address Please Note prices This is a demonstration version of Amber Lite and Report Writer These applications will cease to function once the demonstration period is over Demonstration ends on 01 04 2006 Town City County Postcode Your data must be updated on or before 23 03 2006 Revised 19 7 2012 Page 11 of 118 4 Finding an existing client record From the Amber Lite Address Book window click the Find a specific client button amber Lite Address Book Client Search Partner GoTo Update wiew Help azam elas Akl t Ol ol M Client Details Contacts Title Mr Home First Name John Work Last Name Smith Mobile Salutation Email Address Date of Birth Sex Address Please Note Addos This is a demonstration version of Amber Lite and Report Writer These applications will cease to function once the demonstration period is over Demonstration ends on 01 04 200
92. nables each user to improve upon the core content by adding amending and deleting paragraphs The system limits where this feature is enabled to those areas of content where it is likely that user enhancements will be required Any change you make will register permanently until you decide to make further changes Future updates to the core content will not overwrite or delete what you have changed And you don t have to worry about accidentally deleting core paragraph content the system allows you to easily reinstate it at any point Revised 19 7 2012 Page 86 of 118 16 1 Accessing administrator mode Making changes to user defined paragraphs may only be made from the Report Writer component of e Suitability This is accessed having selected a client and then clicking the Suitability Letter link H Amber Lite Client Folder Mr John Smith a x New Sign Off Letters GoTo Help mly x ala 23 3 o Status Last modified Client Patni Status Curent 26 09 2009 13 3035 MrJohn Smith na Current 25 09 2094 14 42 20 Mr John Smith lt none gt Created 09009141700 Mr John Smith Mee darey Srah J Ve tJohn Smit rs Jenny Smit 25 09 2009 14 55 25 4 2008 10 13 36 Mr John Smith Mrs Jenny Smith a EEI NEEE 27 08 2008 14 38 30 Mr John Smith lt none gt Ea me 7 05 2008 14 42 02 Mr John Smith lt none gt 12 05 2008 11 14 54 Mr John Smith lt none gt E 09 05 2008 11 20 46 Mr John Smi
93. name Joe Bloggs L SPF summary plan fea E E Stocks and Shar ae ew funds client Plan type Stocks and Shares ISA new investment Tnitial investment insert amount L SPF sub an pele plan ea _ SPF sub plan summary ee featur Regular Income None payable E E Direct Investment ae ji fsned as capia aoe client Taxation Free from personal Income Tax or Capital Gains Tax Der SPF s ub ub plan apna ay pion faatu Owner name Joe Bloggs Asp a nammante e Plan type Direct Investment E Initial investment insert amount ax Regular Income None payable Taxation Return subject to Capital Gains Tax For further details please refer to the supplied Key Facts document DOCUMENTS YOU HAVE RECEIVED FROM ME WHICH RELATE SPECIFICALLY TO THIS RECOMMENDATION e A Key Facts document relating specifically to the recommended plan which includes a section which explains the associated risks which is msert precise comm amt xl Enlarged the text in the document preview pane of Report Writer appears as follows SUMMARY FEATURES OF THE RECOMMENDED PLAN Flan owner Joe amp Josephine Provider Barclays Plan type Structured Product Fired Term Growth Plan name insert plan name and number Overall single premium 50 000 00 Commencement date insert comm date Plan term in months 60 The investment is expressed as Owner name Joe Bloggs Plan type Stocks and Shares ISA new investment Initial investment insert amount Reeular Income None
94. ned or right aligned text Paragraph header Affects only the paragraph header content We recommend you confine any adjustments to font name font size bold italic or underlined text left aligned text Right justified text Affects only the body text which ts right aligned We recommend you confine any adjustments to font name font size right aligned text Section header Affects only the paragraph header content We recommend you confine any adjustments to font name font size bold italic or underlined text left aligned text Source detail Affects only the text to describe an information source We recommend you confine any adjustments to font name font size half the font size selected for main body text bold italic or underlined text left aligned text Revised 19 7 2012 Page 80 of 118 Spacer after header Affects only paragraph space between the paragraph header and main body text We recommend you confine any adjustments to font size this will determine the size of the spacer Revised 19 7 2012 Page 81 of 118 15 3 Making style changes Let s assume that you want to change the font of the report from the default of Garamond to the font you prefer Arial To achieve this in a consistent way you will need to make font changes to all of the following styles Main body text Paragraph header Right justified text Section header source detail It will not be necessary to alter the Page footer style as by default
95. nny Smith Aborted 24 08 2008 10 13 36 Mr John Smith Mrs Jenny Smith i a Ratnawaenitiard Aborted 22 08 2008 14 38 30 Mr John Smith lt none gt n mt Aborted 17 05 2008 14 42 02 Mr John Smith lt none gt Aborted 12 05 2008 11 14 54 Mr John Smith lt none gt Aborted 09 05 2008 11 20 46 Mr John Smith lt none gt Letter Type Aborted 07 05 2008 07 28 06 Mr John Smith lt none gt Aborted 28 04 2008 16 53 50 Mr John Smith lt none gt Letter Type Aborted 08 11 2007 19 38 52 Mr John Smith lt none gt Suitability Report Aborted 28 10 2007 08 00 47 Mr John Smith lt none gt Aborted 24 10 2007 19 50 35 Mr John Smith lt none gt Aborted 14 10 2007 19 06 59 Mr John Smith lt none gt Aborted 09 10 2007 20 51 35 Mr John Smith lt none gt ReRe Aborted 30 08 2007 07 23 46 Mr John Smith lt none gt Is Risk Profiling Used I Aborted 30 08 2007 07 22 28 Mr John Smith lt none gt Aborted 22 08 2007 11 23 25 Mr John Smith lt none gt Risk Profiling Methodology Aborted 19 08 2007 15 54 52 Mr John Smith lt none gt Aborted 19 08 2007 15 26 29 MrJohn Smith lt none gt Aborted 12 08 2007 09 57 26 Mr John Smith lt none gt Aborted 12 08 2007 09 42 44 Mr John Smith lt none gt Aborted 29 07 2007 08 53 38 Mr John Smith lt none gt Aborted 28 07 2007 16 37 32 Mr John Smith lt none gt Aborted 28 07 2007 08 36 35 Mr John Smith lt none gt Aborted 27 07 2007 07 54 28 Mr John Smith lt none gt Aborted 26 07 2007 11 02 42 Mr John
96. none gt Aborted 12 08 2007 09 57 26 Mr John Smith lt none gt Aborted 12 08 2007 09 42 44 Mr John Smith lt none gt Aborted 29 07 2007 08 53 38 Mr John Smith lt none gt Aborted 28 07 2007 16 37 32 Mr John Smith lt none gt Aborted 28 07 2007 08 36 35 Mr John Smith lt none gt Aborted 27 07 2007 07 54 28 Mr John Smith lt none gt Aborted 26 07 2007 11 02 42 Mr John Smith lt none gt Aborted 26 07 2007 08 39 29 Mr John Smith lt none gt Aborted 05 05 2007 11 40 57 Mr John Smith lt none gt Aborted 05 05 2007 11 40 38 Mr John Smith lt none gt sess Secs Braer Aborted 27 11 2006 22 40 49 Mr John Smith lt none gt Aborted 27 11 2006 22 39 21 Mr John Smith lt none gt B Suitability Letter PR AN PNNK NG 18 A Mr John Smith none gt Now click the Letter Type drop down menu and select Suitability Report Then click the Suitability Letter link Amber Lite Client Folder Mr John Smith ee ae oe xj New SignOff Letters GoTo Help v x im 25 3 Advice Advice Processes Status Lastfhodified Client Partner o Jal Sinin 25 09 2009 14 17 33 Mrdohn Smith lt none gt Current 709 2009 14 17 17 Mr John Smith Mrs Jenny Smith Created 34 08 2008 101336 Mr John Smith sie ioe ca S13 tr John Smit rs Jenny Smit 25 09 2009 14 17 39 22 08 2008 14 38 30 Mr John Smith lt none gt a a 17 05 2008 14 42 02 Mr John Smith lt none gt i iii 12 05 2008 11 14 54 Mr
97. ny amber Lite Address Book Client Search Partner GoTo Update View Help alziamo ela laal Olga ol M Client Details Title Mrs First Name Penny Last Name Piper Salutation Penny Date of Birth 01 02 1965 Sex Female Address Address Asdfasdf Town City County Postcode Contacts Home Work Mobile Email Address This is a demonstration version of Amber Lite and Report Writer Please Note These applications will cease to function once the demonstration period is over Demonstration ends on 01 04 2006 Your data must be updated on or before 23 03 2006 Key point It is conventional for the male party to be mentioned first in correspondence and reports If you want to follow this convention make sure the male partys name shows on the Amber Lite Address Book window before proceeding to build a Suitability report In this example to make sure Peters name is mentioned first click the button with two people in silhouette again Revised 19 7 2012 Page 14 of 118 5 Beginning to build a recommendation for a client To begin work on John Smith click the Client folder icon Alzaa elal ml att COMBO The following screen then appears Amber Lite Client Folder Mr John Smith olvix BM 2 3 l ls Risk Profiling Used E Now create a New advice process by clicking here Revised 19 7 2012 Page 15 of 118 Notice that a new line appears in
98. o create a selection with no text inside it labelled something similar to no investment strategy for this case to allow you not to insert strategy remarks in situations where say a single investment fund has been recommended Revised 19 7 2012 Page 109 of 118 17 Backing up and migrating user defined styles fonts and paragraphs Guidance on creating user defined styles fonts and paragraphs can be found in sections 14 and 15 of this guide e Suitability provides the necessary tools to easily backup any changes you have made to the way e Suitability works on your system You may also use this feature to export or import your configuration to or from another machine or a network of machines We strongly recommend that you take measures to maintain regular backups of all customised styles fonts and paragraphs Revised 19 7 2012 Page 110 of 118 17 1 Accessing the customisation import and export utility To be able to export import or clear existing customised paragraphs styles and fonts you will need to enter the administrator mode of e Suitability An explanation of how to do this is given in section 15 1 of this guide 17 2 Backing up your customised content You will know you have correctly entered administrator mode by looking at the document map on the right hand side of the Report Writer window You will be in administrator mode if the background colour of the document map is orange as shown below Document M
99. oe chi nd ai recommendations Please ensure that you read it and understand its contents Please contact me if ther spas ng in this hing erg ie ee nderstand BACK blah ns blah blah blah blah blah blah ie blah blah blah blah blah blah blah blah DOCUMENTATIO VE EC e My business ee hi ch contains my contact informatio A copy of documents headed e Key Facts about o se Key Facts abe at the cost of o ceg Terms of Business the eae E of which has bee n agreed with you The E ea a PESE ndent Financial Adviser and other points including aspects pf the upon ch Thav e advised you Also endosed is copy of a document which summarises your personal de tails and the structure of your fin ancial arrangements which are relevant to the fin aa cisions you have ade following my advice SCOPE OF MY A It is important that you understand my advi conjunction with the above mentioned documents oa ai ny should r aria letter in specifi here All fields have been visited Editable field insert your own notes You may also jump from one manual input area of the report to another by clicking the navigation buttons at the top of the field entry section of the screen Or you can jump to the next field from the keyboard by using Ctrl N lf in the earlier selection screens you picked NOT IN LIST as the Provider name you will need to amend it to the actual name of the product provider as you work throu
100. oe sab in mm mion mn These explain my status as an Independent Financial Adviser and other points including aspects pf the basis upon which I have advised you Also endosed is copy of a document which summarises your personal details and the structure of your financial arrangements which are relevant to the financial decisions you have made following my advice SCOPE OF MY ADVICE It is important that you Field Entry insert your own notes here wm AS a 7 e x vi Type in a text value M14 0 SA scope of my advice overview lt Q Paragraph Preview O BR insert personalised opening remarks later selected Field Entry insert your own notes here 4 gt Ready Editable field insert your own notes here 1 field has not been visited Revised 19 7 2012 Page 34 of 118 Now you will be returned to the Amber Lite Client Folder window Notice that the status of the letter we have created still shows as Current This means you can go back into the report at any time and make further changes Once you are really sure no further changes will be made then click the Sign off advice process button Slv ala 21 Advice i Advice Processes Staus Last modified T Client Partner CL sah Current 0672008 07 38 49 Mr John Smith lt nane gt S Current Created 11 06 2008 06 47 46 T 3B Recommendations Risk Profiling ls Risk Profiling Used No Document Created 11 06 2008 07
101. one gt D Aborted 14 10 2007 19 06 59 Mr John Smith lt none gt Aborted 09 10 2007 20 51 35 Mr John Smith lt none gt Aborted 30 08 2007 07 23 46 Mr John Smith lt none gt Risk Profiling Aborted 30 08 2007 07 22 28 Mr John Smith lt none gt Is Risk Profiling Used Aborted 22 08 2007 11 23 25 Mr John Smith lt none gt STK ETO eer Aborted 19 08 2007 15 54 52 MrJohn Smith lt none gt Risk Profiling Methodology Aborted 19 08 2007 15 26 29 Mr John Smith lt none gt z Aborted 12 08 2007 09 57 26 Mr John Smith lt none gt Aborted 12 08 2007 09 42 44 Mr John Smith lt none gt Aborted 29 07 2007 08 53 38 Mr John Smith lt none gt Aborted 28 07 2007 16 37 32 Mr John Smith lt none gt Aborted 28 07 2007 08 36 35 Mr John Smith lt none gt Aborted 27 07 2007 07 54 28 Mr John Smith lt none gt Aborted 26 07 2007 11 02 42 Mr John Smith lt none gt Aborted 26 07 2007 08 39 29 Mr John Smith lt none gt Aborted 05 05 2007 11 40 57 Mr John Smith lt none gt Last Modified Aborted 05 05 2007 11 40 38 Mr John Smith lt none gt Safe ani Sre Aborted 27 11 2006 22 40 49 Mr John Smith lt none gt Aborted 27 11 2006 22 39 21 Mr John Smith lt none gt B Suitability Letter Now click the Letter Type drop down menu and select Needs and Demands Letter Then click the Suitability Letter link d Amber Lite Client Folder Mr John Smith New Sign Off Letters GoTo Help Blv x Slim Adv
102. or before 15 03 2006 Then complete by clicking the Save client details button Revised 19 7 2012 Page 4 of 118 The screen returns to the Amber Lite Address Book window Amber Lite Address Book Revised 19 7 2012 Page 5 of 118 2 Entering new partner record details Report Writer stores all names as individual records This allows for maximum flexibility as it is then possible for any two names to be joined ina joint report Report Writer allows you to make a link between individual records for the purposes of producing joint reports In the previous example we created a record for John Smith Now let s create a record for Jane Smith To do this open a New client from the drop down menu shown Amber Lite Address Book Client Search Partner GoTo Update view Help maiti cla ol Edit Save s M Contacts Gancel Delete Mr Home First Name John Work Last Name Smith Mobile Salutation Email Address Date of Birth Sex Address Please Note Addes This is a demonstration version of Amber Lite and Report Writer These applications will cease to function once the demonstration period is over Demonstration ends on 01 04 2006 Town City County Postcode Your data must be updated on or before 23 03 2006 In this instance select Yes to the dialog box that appears A Amber Lite Address Book Clien
103. or fund management houses and individual investment funds First select the appropriate Need Area and Sub Need an example follows Need Area Sub Need Cancel Select New Stocks and Shares ISA plus other relevant details as shown below Recommended buy i m Product details Product Provider Owner Cofunds Client ba Regular Frequency Lump Sum b a New Stocks and Shares ISA 0 00 z 7200 Add More E Cancel Click the Funds button and the following box appears iol x Name ATTACH FUND KEY FACTS SHEETS FOR ALL FUNDS USE OWN TEXT FOR FUND HOUSE USE OWN TEXT FOR FUND Select the drop down menu and the choices shown above will appear Revised 19 7 2012 Page 39 of 118 select ATTACH FUND KEY FACTS SHEETS FOR ALL FUNDS assuming you wish to adopt this disclosure method and click the Add button ATTACH FUND KEY FACTS SHEETS FOR ALL FUNDS a Followed by the OK button Recommen ded buy enma frome en NS mw ff tram Revised 19 7 2012 Page 40 of 118 And the Close button Recommendations Eifel Ed Recommendations NeedArea Sub Nee sd ner k Investments Personal waglith creation general CLIENT Contracts Product Provider Owner Regular Freg Lug Sum Contract Type New Maxi ISA TRN CLIENT 0 00 7 000 00 Rec buy Add Recommendation
104. ould review your needs from time to time as they may change The recommendations made in this report are valid now but may not be m future EMERGENCY FUND e You should consider keeping some money available with immediate access to cover any unforeseen emerrency expenditure that may arise How much you should hold as an emergency fund will depend on a number of factors including the secunty of your income and the level of your regular monthly financial commitments Traditional sources of funding this requirement include current accounts savings accounts or any other available cash based investments that are readily accessible 15 4 Undoing a style change To undo any individual style setting find the style to be amended from the drop down menu shown below and then make the required change Paragraph Styles x Style Preview CAA ful orenond 712 BZ U E S iS iS ae Ste locked T Font locked Page footer fox jumps over the lazy dog Paragraph header fox jumps over the lazy dog The quick brown fox jumps over the lazy dog The quick brown fox jumps over the lazy dog The umps over the lazy dog The quick brown fox jumps over the lazy dog The quick brown fox jumps over the lazy dog The quick pispacer after headin over the lazy dog The quick brown fox jumps over the lazy dog The quick brown fox jumps over the lazy dog The quick brown fox jumps over the lazy dog The quick brown fox jumps over the lazy dog
105. own menu The sections of text coloured red mark insertion points for additional input An example of completed text is as follows COMPARING PLAN CHARGES BEFORE AND AFTER RECOMMENDED ACTION Average charges for old plan with Invesco Perpetual Amount transferred 720 000 Plan charge Additional external fund charre Annual management charre 1 50 0 00 Average charges for new plan with Cofunds Amount transferred 20 000 Plan charre Additional external fund charre Annual manasement charre 1 3 0 00 No ezit charges are payable Revised 19 7 2012 Page 50 of 118 10 2 Using the fund by fund comparison method Let s assume we want to attach fund key facts sheets to achieve disclosure of the fund information such as the fund size investment sector etc Use of this and the alternative selections USE OWN TEXT FOR FUND HOUSE and USE OWN TEXT FOR FUND are explained fully in the section headed Adding investment funds to a recommendation select ATTACH FUND KEY FACTS FOR ALL FUNDS and then click the Add button The Funds and charges window will now appear as follows Name ATTACH FUND KEY FACTS SHEETS FOR ALL FUNDS amp dd Amend Delete close Now let s see how to make use of the fund by fund comparison method Select Fund switch or transfer INDIVIDUAL OLD FUND and then click the Add button again The Funds and charges window will now appear as follows E eric ara ea rat 7 areata Fund
106. plan features close comments R DO documents received plan specific FBR DO factors behind my recommendation FBR DO additional protection needed FBR DO special factors affecting recommendation RAPP DO reasons for product provider 1 RPP DO reasons for product provider 2 RPP DO reasons for product provider 3 E RSP NN raacans far salantad nlan It is important that you understand my advice Therefore you should read this report in conjunction with the above mentioned documents and any plan specific documents which have been supplied to you You should pay particular attention to the sections on charges and cancellation If you believe that any information in these documents is materially incorrect or if you have any questions please let me know as soon as possible The financial needs dealt with in this report are based upon my analysis of the information you have provided to me You should review your needs from time to time as they may change The Paragraph Preview x ax CO OND insert client needs and demands later OND no needs and demands text required jla Ready 2 fields have not been visited In that box you will see two paragraph choices Paragraph List nh X mes 0 ND insert chent needs and demands later Oe 0 ND no needs and demands text required TT gt Ignore the block capital letters at the beginning of each line they are there only to help uniquely identify each paragr
107. product illustration and Key Facts document DOCUMENTS YOU HAVE RECEIVED FROM ME WHICH RELATE SPECIFICALLY TO THIS RECOMMENDATION A Key Facts document relating specifically to the recommended plan which includes a section which explains the associated risks which is insert precise comm amt e You want to do so in a way which is tax efficient and offers the potential for returns which are greater than those available from deposit based investments Enlarged the text in the document preview pane of Report Writer appears as follows SUMMARY FEATURES OF THE RECOMMENDED PLAN Plan owners Joe Provider The Childrens Mutual Policy type Friendly Society Savings Plan Overall premium 25 00 Premium frequency monthly Waiver of premium included No Life assured Joe Policy type Tax exempt friendly society savings plan When payable On maturity or earlier on death Premium for this part of the plan insert precise amount Term in years insert term Benefit paid as Repular annual benefit Death benefit insert amount or plan value if preater Life assured Joe Policy type Taxable friendly society savings plan When payable On maturity or earlier on death Premium for this part of the plan insert precise amount Term in years insert term Benefit paid as Reeular annual benefit Death benefit insert amount or plan value if preater For further details please refer to the supplied product illustration and Key Facts document Both of the previously
108. protected nghts included in plan insert amount Allocation rate insert percentage Annual manarement charres insert percentage Policy fee insert pol fee per month Bid Offer spread insert percentare Elieible tor a suaranteed annuity rate yes no The existing plan does not offer pension contribution insurance Projected values assuming retirement at age 60 5 fo p a 9 fo p a Projected fund value insert amount insert amount Projected maximum tax free cash insert amount insert amount You may now complete the report by selecting each element of red text to make the appropriate insertions Revised 19 7 2012 Page 59 of 118 11 Adding plan components to friendly society plans Clicking the Plan clusters button is an essential step to properly documenting all friendly society recommendations Friendly society regular premium savings plans offer investors special tax advantages similar to ISAs Most friendly societies offer tax sheltered and non tax sheltered savings components the latter being used where the client wishes to save more than the maximum permitted tax sheltered amount e Suitability provides for automated insertion of summary of the plan components and a separate explanation of the taxation of the relative components dependant upon what plan components which are selected Let s consider a hypothetical example of a recommendation to save 60 per month into a friendly society plan 25 per month of which will be applied
109. ps over the lazy dog The quick brown fox jumps over the lazy dog The quick brown fox jumps over the lazy dog The quick brown fox jumps over the lazy dog The quick brown fox jumps over the lazy dog The quick brown fox jumps over the lazy dog The quick brown fox jumps over the lazy dog Defined Styles 8 User Styles 0 Notice the caption User styles 0 This indicates that no user defined styles have yet been set Revised 19 7 2012 Page 78 of 118 Near to the top of the window Is a bar consisting of items which may be selected or amended as required Paragraph Styles Style Preview U abe M Stlelocked P Font locked he quick brown Jox jumps over the lazy dog 1234567890 he quick brown fox jumps over the lazy dog The quick brown fox jumps over the lazy dog The quick brown fox jumps over the lazy dog The quick brown fox jumps oXer the lazy dog The quick brown fox jumps over the lazy dog The quick brown fox jumps over the lazy dog The quick brown fox jumps over the Rzy dog The quick brown fox jumps over the lazy dog The quick brown fox jumps over the lazy dog The quick brown ox jumps over the lazy dog he quick brown fox jumps over the lazy dog Defined Styles 8 User Styles 0 Selecting the drop down icon on the left will cause the list of styles to appear The drop down list is shown below Note that all styles are listed and to make changes you first need to select the style you wi
110. raph List i As lh at 1 es 7 GIKA 3 1 IFH BES own text to justify fund Type in a text value My teasons for recommending this investment fund are Garamond 7 f2 B 7 u jz Re Paragraph Preview IFH BES own text to justify fund management house selected Field Entry insert reasons for fund 4 independent rating objective fund comment risk level of Fund matches client Editable field insert reasons for fund house 8 fields have not been visited B ES Revised 19 7 2012 Page 45 of 118 10 Adding charges comparison data to a recommendation Clicking the Funds and charges button is an essential step to properly documenting a comparison of charges for an investment transfer recommendation where the impact of charges is a reasonable consideration to the overall recommendation In most instances where a transfer of a pension or investment plan has been recommended you will need to include a written comparison of the charges under the old contract compared to those under the new e Suitability allows you to detail the comparison on a fund by fund basis or a bulk average basis for the following product recommendations Transfer Stocks and Shares ISA Transfer Unit Trust or OEIC Transfer Investment Bond onshore Transfer Investment Bond offshore For the above product recommendations you may choose how to lay out the comparison First let s consider a hypothetical example of a recommen
111. rchase Pension drawdown Phased annuity purchase Cancel Phased pension drawdown selecting Third way pension purchase followed by the add contact button will cause the following selection box to appear Recommended buy lt lt a ewes l Product details Product Retirement plari Selecting Retirement plan will cause the following input fields to appear Revised 19 7 2012 Page 72 of 118 Recommended buy o a e ee Product details Product Provider Owner NOTIN LIST Client Initial Gross Tax free cash Tas free cash Investment Provider to act Plan transherred annual Income available Amount as Discretionary from another Fund Manager provider 0 00 000 No ED No No Provider specific features Add More am Cancel Product specific feature selections are made by clicking the Provider specific feature button when the following selection screen will appear Clicking the Provider specific feature button will cause the following screen to appear lt _ m Provider specific features Include plan features of Aviva Fined Term Retirement Plan Include plan features of Just Retirement Fed Term Annuity Include plan features of LY Protected Retirement Plan Include plan features of Metlife Freedom Income Flan Include plan features of Metlife Retirement Portfolio selecting one item from the list followed by the Add button and
112. re that you read it and understand its a i AEA i heading contents Please contact me if there is anything in this report about which you require further p i d L C EF emergency f larification O C YB budget dri dd lhd Mortgage BACKGROUND TO MY RECOMMENDATIONS hd Protection death only blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah r b Situational Family protection repay mortgage only a Level Term Assurance L CSPF DO summary plan features L CFBR DO factors behind my recommendation L CSNS DO specific need scenario L CSNS DO mortgage advice given special factors affecting recommendation ume ive lan specific DOCUMENTATION YOU HAVE RECEIVED FROM ME My business card which contains my contact information IA copy of documents headed Key Facts about our services Key Facts about the cost of our services e Terms of Business the content of which has been agreed with you re L CPF DO reasons for plan features L CRPF DO how benefit is paid L CRPF DO why term of contract L CRPF DO why cover amount L CRPF DO why cover type L CRFPF DO waiver of premium L CRPF DO guaranteed or reviewable premium L CRPF DO guaranteed insurability L CRAP DO restrictions affecting this type of plan L COPT DO plan types not recommended 1 L COPT DO plan types not recommended 2 xi A COMIT ANO elase iak
113. roduction Clicking on this placeholder will cause the paragraph list box to reveal the paragraphs attached Document Map 1 x Ii Document Suitability Report 42 Opening _ CL covering letter RH report header _ AT report title IN introduction FB background to our firm BEE background knowledge and expenence ND clent needs and demands DRA client agreement type KC know your customer confirmation ES m Paragraph List 1x Ai Bie nE O05 opening paragraph Revised 19 7 2012 Page 91 of 118 We are already aware that because the paragraph placeholder is coloured orange changes to the attached paragraphs will be allowed To underscore this point notice that the icon bar below the caption Paragraph List includes icons in colour to indicate they are operable This confirms that the selected paragraph content can be changed 16 3 2 Adding user generated paragraph content Continuing the previous example let s now look at adding a user defined paragraph to the paragraph placeholder labelled IN introduction Document Map 1 x i Document Suitability Report E Opening _1 CL covering letter RH report header _ AT report title IN introduction FE background to our firm BEE background knowledge and expenence NO client needs and demands DA client agreement type EC know pour customer confirmation gt es 1 Paragraph List 1x a kil i oO OS opening paragraph One s
114. rtner SP Date of bith Postcode Address Mr Victor Allen Ms Chantal Allison Mrs Jenny Bloggs Mr Joe Bloggs Mrs Jane Doe Mr Sandeep Joshi Mrs Penny Piper Mr Peter Piper Mr John Smith Mr Joe Bloggs Mrs Jenny Bloggs Mr Peter Piper Mrs Penny Piper x Nate Range tis to Date of Birth Dae Type C Last Updated Search Clear ee are Fane Bey eee 12 03 1959 15 06 1954 pan IDEF See 21 06 1965 01 02 1965 12 01 1961 Asdfasdf asdfasdf coed _ Revised 19 7 2012 Page 9 of 118 The screen returns to the Amber Lite Address Book window Notice that the icon bar has changed slightly The joining icon is now greyed out and two others have become operable These allow you to remove a join and check which records are connected To check we have successfully joined John Smith with Jane Smith click the Go to the current client s partner icon which is black and two people in silhouette amber Lite Address Book Client Details Title Mrs First Name Jane Last Name Smith Salutation Date of Birth Sex Female Contacts Home Work Mobile Email Address Address Address Town City County Postcode Please Note This is a demonstration version of Amber Lite and Report Writer These applications will cease to function once the demonstration period is over Demonstration ends on 01 04 2006 Your data must be
115. s Please Note Addes This is a demonstration version of Amber Lite and Report Writer These applications will cease to function once the demonstration period is over Demonstration ends on 01 04 2006 Town City County Postcode Your data must be updated on or before 23 03 2006 The Client Search box appears Click the Search button Client Search Search Criteria First Name Date Range to Last Name Date Type Date of Birth CA ast Updated Postcode Search Clear M Search Results Name Partner SP Date of birth Address i icon which is red Revised 19 7 2012 Page 8 of 118 select the client to which we want to join in this example it is John Smith Client Search Search Criteria First Name Last Name Postcode Date Range to Poo Date Type Date of Birth Last Updated cow Name Partner SP Date of birth Postcode Address Mr Victor Allen Ms Chantal Allison Mrs Jenny Bloggs Mr Joe Bloggs Mrs Jane Doe Mr Sandeep Joshi Mrs Penny Piper Mr Peter Piper Mr John Smith Mr Joe Bloggs Mrs Jenny Bloggs Mr Peter Piper Mrs Penny Piper x x E EF ae es 12 03 1959 15 06 1954 man Sark oes 21 06 1965 01 02 1965 Asdfasdf 12 01 1961 asdfasdf iat eee Meroe OK Cancel And click the OK button I Client Search Search Criteria First Name Last Name Postcode Search Results Name Pa
116. screen then appears amber Lite Address Book Mel x Client Search Partner GoTo Update view Help lizaalo elal salma O B ol M Client Details Contacts Title Mr Home First Name Joe Work Last Name Bloggs Mobile Salutation Mr Bloggs Email Address Date of Birth 15 06 1954 Sex Male Address Please Note Addes This is a demonstration version of Amber Lite and Report Writer These applications will cease to function once the demonstration period is over Demonstration ends on 01 04 2006 Town City County Postcode Your data must be updated on or before 15 03 2006 Create a new client by selecting the drop down menu shown below amber Lite Address Book Client Search Partner GoTo Update Nee WO elal matl Ole ol saye Contacts Gancel Delete Mr Home First Name Joe Work Last Name Bloggs Mobile Salutation Mr Bloggs Email Address Date of Birth 15 06 1954 Sex Male Address Please Note Aires This is a demonstration version of Amber Lite and Report Writer These applications will cease to function once the demonstration period is over Demonstration ends on 01 04 2006 Town City County Postcode Your data must be updated on or before 15 03 2006 Revised 19 7 2012 Page 3 of 118 lf the dialog box as shown below appears confirm selection by clicking No A amber Lite Address Book ioi x Client Search Partner GoTo Update V
117. se comments L DR documents received heading L DR how commission disclosed L DR commission amount re stated _ DR comparable illustration COMPARING PLAN CHARGES AND PROJECTED BENEFITS BEFORE AND AFTER RECOMMENDED ACTION Plan with Aviva Value transferred Value of protected rights included in plan insert amount insert amount z z _ DR whether and how fee expressed Allocation rate insert percentage _ FBR factors behind my recommendation 1 Annual management charges insert percentage _ FBR special factors affecting recommendation Policy fee insert pol fee per month _ PO performance objective heading Bid Offer spread insert percentage _ PO performance objective choices Eligible for a guaranteed annuity rate yes no _ ATR attitude to risk standard The existing plan does not include or offer waiver of premium benefit E Pension charges comparison select one line for each trans L HCC comparing charges before and after rec 0 A z o r L HCC comparing charges before and after rec 1 Projecto valies ae Se al a 2A E Pension charges comparison select one line for each trans Projected fund value Projected maximum tax free cash Plan with insert provider name Current plan value Transfer value of plan Value of protected rights included in plan Allocation rate Annual management charges Policy fee Bid Offer spread Eligible for a guaranteed annuity rate insert amount insert amount
118. selected plan clusters are now described in the above Summary plan features section You may now complete the report by selecting each element of red text to make the appropriate insertions You may now complete the report by selecting each element of red text to make the appropriate insertions Revised 19 7 2012 Page 63 of 118 Notice that the life assured is coloured blue to indicate that the text is drawn from previous recommendation input In this instance this text may be amended if required selecting the name of the life assured will cause a text box to appear as shown below SUMMARY FEATURES OF THE RECOMMENDED PLAN Plan owners Joe Provider The Childrens Mutual Policy type Friendly Society Savines Plan Overall premium 23 00 Premium frequency monthly Waiver of premium included No Life assured Policy type Tax exempt friendly society savings plan When payable On matunty or earlier on death Premium for this part of the plan insert precise amount Term in years insert term Benefit paid as Regular annual benefit Field Entry QOwnerFirstiame sae Alayie B Type in a text value Joe You may now change the name Joe to another name should the life assured differ from the plan owner Revised 19 7 2012 Page 64 of 118 12 Adding plan components to structured products Clicking the Plan clusters button is an essential step to properly documenting all structured product recommendations Let s consid
119. sh to change from this drop down menu Paragraph Styles Style Preview Main body text A Garamond gt 12 g B a U abe il Style locked Font locked Paragraph header Report header Right justified text i 2 EA a Section header 0X jumps over the lazy dog The quick brown fox jumps over the lazy dog The quick brown fox jumps over the lazy dog The Source detail jumps over the lazy dog The quick brown fox jumps over the lazy dog The quick brown fox jumps over the lazy dog The quick Spacer after headin over the lazy dog The quick brown fox jumps over the lazy dog The quick brown fox jumps over the lazy dog The quick brown ox jumps over the lazy dog The quick brown fox jumps over the lazy dog Defined Styles 8 User Styles 0 Ai Revised 19 7 2012 Page 79 of 118 15 2 Styles explained Each style is designed to serve a separate layout function We have done this to enable you to make rapid and extensive changes to the way the report text is produced for printing The styles and a brief description of their function are listed below Style name Font and layout control function Main body text Affects nearly all of the report or letter content We recommend you confine any adjustments to font name font size left aligned text or justified text Page footer Affects only the page footer content We recommend you confine any adjustments to font name font size left aligned centre alig
120. specialisation e Personalisation of your suitability reports to include a section near the end to describe additional services which the client may wish to access later for example a Will writing service e Addition of selectable text to more precisely describe the suitability of a recommendation which you frequently make e Deletion of selectable text in situations where alternative selections are redundant to standard operations of your firm or company Extensive changes are allowed in the opening and closing areas of reports while more limited opportunities exist in the main body of each report Revised 19 7 2012 Page 89 of 118 16 3 1 Recognising areas where content may be altered Having entered administrator mode you will notice the appearance of the document map area changes The orange background colour inside the document map is there as a visual reminder that administrator mode has been engaged Notice that some paragraph placeholders are coloured orange and others are coloured black Notice also that the icons attached to each paragraph placeholder differ according to the colour of the paragraph placeholder lf the paragraph placeholder is coloured black no changes to content are permitted in that area _ CL covering letter RH report header _ AT report title IN introduction FB background to our firm BEE background knowledge and expenence ND client needs and demands al DA clent agreement type a
121. stomise your software to include standard text to explain standardised investment strategies For example if you make frequent use of an investment platform it is likely that you will have developed a suite of risk rated investment portfolios consisting of sets of investment funds mixed in different proportions e Suitability gives support to this type of recommendation through the user defined paragraph feature This feature is limited to the following need areas Investments and Pensions Income Drawdown and Annuities Having entered Administrator Mode as described in section 15 1 a section labelled fund strategy choice is accessible in the location shown below Document Map EEE PA a RFF plan features personal capital gains tas ra _ APF plan features end spacer _ RFF reasons for wrap provider 1 _ RFF reasons for wrap provider 2 A SOR source of my research 2 IF fund strategy choice E E ATTACH KEY FACTS SHEETS FOR ALL INVESTMENTS _ IF investment choice _ IF further reasons for investment choice la OPTO other plan types discounted header a OFT discounting unit trusts and oeics l OPT 4 discounting stakeholder pensions al OPTE discounting non stakeholder pensions Paragraph List i x Seen It is now possible to create a number of selectable pieces of text to explain your various investment strategies In addition to selectable pieces of text to explain the strategies it will be advisable t
122. t Search Partner GoTo Update View liga ml eal salt olal o Help M Client Details Title Mr First Name John Last Name Smith Salutation Date of Birth Sex Contacts Home Work Mobile Email Address Address Address Town City County Postcode Please Note ic it a demonstration version of Amber Lite and Report Writer ications will cease to function monstration period is over J Do you want to bas the new client on the current details ionends on 01 04 2006 four data must be updated on or before 23 03 2006 Revised 19 7 2012 Page 6 of 118 Revised 19 7 2012 Page 7 of 118 3 Joining client and partner to create a joint record In the previous section we created an individual record for Jane Smith Now let s join it with the individual record of John Smith This will allow us later to prepare a joint suitability report To do this click the Select a partner for the current client and black people in silhouette amber Lite Address Book Client Search Partner GoTo Update view Help alziamo elal Al AA M Client Details Contacts Title Mrs Home First Name Jane Work Last Name Smith Mobile Salutation Email Address Date of Birth Sex Female Addres
123. tcode Address Mr Victor Allen Ms Chantal Allison Mrs Jenny Bloggs Mr Joe Bloggs 12 03 19 Mr Joe Bloggs Mrs Jenny Bloggs xo 15 06 719 Mrs Jane Doe Mr Sandeep Joshi xo 21 06 1965 Mrs Penny Piper Mr Peter Piper 01 02 1965 Mr Peter Piper Mrs Penny Piper x 12 01 1961 asdfasdf Mr John Smith r as fe dees 4 cane Revised 19 7 2012 Page 13 of 118 We now come back to the Amber Lite Address Book window but with Peter Piper s client record appearing on the screen Remember that we selected a joint record of Peter and Penny You can confirm this by clicking the Go to the current client s partner icon which is black and two people in silhouette amber Lite Address Book Client Search Partner GoTo Update View Help 7 fa eal elal M Client Details Title First Name Last Name Salutation Date of Birth Sex Address Address Town City County Postcode Mr Peter Piper Peter 12 01 1961 Male asdfasdf Contacts Home Work Mobile Email Address This is a demonstration version of Amber Lite and Report Writer Please Note These applications will cease to function once the demonstration period is over Demonstration ends on 01 04 2006 Your data must be updated on or before 23 03 2006 A single click changes the appearance of the Amber Lite Address Book window to show the partner s details in this case Pen
124. te access to cover any unforeseen emergency expenditure that may arise How much you should hold as an emergency fund will depend on a number of factors Including the security of your income and the level of your regular monthly financial commitments Traditional sources of funding this requirement include current accounts savings accounts or any other available cash based investments that are readily accessible Revised 19 7 2012 Page 83 of 118 Before making the changes the same opening paragraphs appeared as follows John Smith Suitability Report endation 2 September 2009 Date of recomrr This report can be seen as a useful reminder both now and in the future of what was discussed and the thinkine behind my recommendations Please ensure that you read it and understand its contents Please contact me if there is anything in this report about which you require further clarification It is important that you understand my advice Therefore you should read this report in conjunction with the above mentioned documents and any plan specific documents which have been supphed to you You should pay particular attention to the sections on charges and cancellation If you believe that any information in these documents is materially mcorrect of if you have any questions please let me Know as soon as possible The financial needs dealt with in this report are based upon my analysis of the information you have provided to me You sh
125. th lt none gt Letter Type 07 05 2008 07 28 06 Mr John Smith lt none gt 28 04 2008 16 53 50 Mr John Smith lt none gt Letter Type 08 11 2007 19 38 52 Mr John Smith lt none gt Suitability Report 28 10 2007 08 00 47 Mr John Smith lt none gt 24 10 2007 19 50 35 Mr John Smith lt none gt Aborted 14 10 2007 19 06 59 Mr John Smith lt none gt 3 Aborted 09 10 2007 20 51 35 Mr John Smith lt none gt Risk Pisia Aborted 20 08 2007 07 23 46 Mr John Smith lt none gt Is Risk Profiling Used I Aborted 30 08 2007 07 22 28 Mr John Smith lt none gt Aborted 22 08 2007 11 23 25 Mr John Smith lt none gt Risk Profiling Methodology Aborted 19 08 2007 15 54 52 Mr John Smith lt none gt Aborted 19 08 2007 15 26 29 Mr John Smith lt none gt Aborted 12 08 2007 09 57 26 Mr John Smith lt none gt Aborted 12 08 2007 09 42 44 Mr John Smith lt none gt Aborted 29 07 2007 08 53 38 Mr John Smith lt none gt Document Aborted 28 07 2007 16 37 32 Mr John Smith lt none gt Aborted 28 07 2007 08 36 35 Mr John Smith lt none gt Created Aborted 27 07 2007 07 54 28 Mr John Smith lt none gt 25 09 2009 14 56 06 Aborted 26 07 2007 11 02 42 Mr John Smith lt none gt Last Modified Aborted 26 07 2007 08 39 29 Mr John Smith lt none gt Aborted 05 05 2007 11 40 57 Mr John Smith lt none gt 26 09 2009 12 59 19 Aborted 05 05 2007 11 40 38 Mr John Smith lt none gt AN Aborted 27 11 2006 22 40 49 Mr John Smith lt none gt SS Suitability Letter harted 27411720R 22
126. the event of death for a period of 20 years Details of my recommendations to address these needs and requirements are included in the attached suitability report which explains what I have recommended in detail my reasons for the product provider and any associated risks Paragraph List oY ND PD8DT protection need met in full 27 ND PD80T protection need met in part Yours sincerely Paragraph Preview x Ready Non editable Database field Signature Line 2 fields have not been visited In that box you will see two paragraph choices Paragraph List nx ga NO PDSDT protection need met in full ga NO POSOT protection need met in part Ignore the block capital letters at the beginning of each line they are there only to help uniquely identify each paragraph for use if reporting problems Click to highlight each line and view the paragraph options Then select either paragraph option you require by clicking the mouse inside the relevant check box Revised 19 7 2012 Page 24 of 118 You will see the paragraph selected is inserted straight away into the letter preview pane and displayed in the bottom left hand box on the screen Report Writer File View Phases Paragraphs Fields Heb 2 13 led a 7 DO ie gt FO tt ee fours sincerely Paragraph Preview ND PD8DT protection need met in part selected This satisfies your need in part only because insert reason Report Writer does this4o ma
127. then the Close button is all that is need Then the former input screen appears at which point it will be important to ensure that the product provider matches in both instances Revised 19 7 2012 Page 73 of 118 An example of the completed screen follows Name lhiclide plan features of Aviva Fixed Tem Retirement Flan include plan features of Aviva Fixed Term Retirement Plan lf an unsupported product provider is selected the drop down menu will appear as follows ar Provider specific features ene The orovider selected in the previous screen is not supported for this product elste The above dropdown menu selection warns you that no automated text will be generated for the provider you have selected Revised 19 7 2012 Page 74 of 118 14 2 Discretionary fund management In view of the fact that DFM services vary widely support specific to individual providers has been included in e Suitability DFM recommendations may be made in two ways The DFM acts as product provider and investment manager The DFM acts as investment manager but not product provider Only the following product providers are supported for cases where they also act as DFM These are Brewin Dolphin Cazenove Capital Management Quilters Rathbones Williams De Broe More providers will be added on demand from users To create a DFM recommendation where the product provider acts as DFM you must first select one of the
128. tion Paragraph List 1x ane MZ 00S openingpscsarsph Notice that the edit user paragraph icon is now coloured to indicate that it is now active Revised 19 7 2012 Page 95 of 118 Click the edit user paragraph icon and the following window will appear Edit User Paragraph rec report previously sent a Now simply move the mouse pointer to where you wish to make changes complete changes and then click the Save button to complete the operation 16 3 4 Deleting user generated paragraph content Continuing the previous example let s assume you want to delete the user paragraph we added in section 14 2 2 First select the paragraph rec report previously sent Document Map 1 x Document Suitability Report a Opening _ CL covering letter AH report header AT report tithe IN introduction FE background to our firm BEE background knowledge and expefience ND client needs and demands DRA chent agreement type ey ey ey ey ey a Ly ey l EC know your customer contipnation Paragraph List ix Now click the delete paragraph icon The paragraph will be deleted immediately as shown below Revised 19 7 2012 Page 96 of 118 Document Map 1 x i Document Suitability Report E Opening _1 CL covering letter RH report header _ AT report title IN introduction FE background to our firm BEE background knowledge and expenence NO client needs
129. tion DO demands 8 The screen changes slightly to reveal Paragraph List B Report writer File View Phases Paragraphs Fields Help 3 13 ed ai 7 DO ie gt FO tt 1 92 im 21 At Document Map lhd Equity Release il Protection death only a Situational Family protecti E Level Term Assuran L ND protection JO need 0 L ND protectio DO need 1 L ND protectif n DO need 2 L ND protegfion DO need 3 L ND protg tion DO need 4 L ND profection DO demands 2 provide for partner and children Date Dear Mr Smith We recently discussed your financial needs and objectives with a view to put into effect changes to improve your financial situation Those that you wish to address now are protection DO demands 6 D protection DO demands 8 ND protection DO risks 1 ND protection DO additional statement hi Protection death r earlier critical illness il Protection critic illness only hd Protection ARRANGING PROTECTION AGAINST THE RISK OF YOUR DEATH You need to arrange cover to protec death of John Without additional protection your dependents will suffer financially should John die My assessment of the amount of cover required is based upon my suggestion that you arrange sufficient to repay all loans plus insert income multiple times the value of income lost You have requested that I recommend additional cover of 120 000 00 payable as a fixed lump sum in
130. tioned step one more time and the Funds and charges window will then appear as follows ATTACH FUND KEY FACTS SHEETS FOR ALL FUNDS Pension ison select one line for each transfe Pension charges comparison select one line for each transferred plan Name Add Amend Delete __ Close Notice the three lines that now appear in the white area of the Funds and charges window These confirm that you have chosen to describe the fund by attaching a fund key facts document and have chosen to show a fund charges comparison for two old plans Next click the Close button followed by the OK button Product details Product Provider Owner Transfer Non stakeholder Pension Aviva T Client Gross Regular Frequency Additional Gross To Age Gross Lump Sum Contribution Lump Sum Contribution Personal Personal Transferred 0 00 0 00 E0 50 000 Funds and charges Cancel Having returned to the Recommendations window click the Close button lt Recommendations Sub Need Investments and Pensions Personal provision for retirement CLIENT Contracts Product Provider Owner Gross R Freq Additional To Age _ Gr Transfer Non stakeholder Pension Aviva CLIENT 0 00 0 00 60 Add Recommendation Add Contract Amend Delete Print coss Revised 19 7 2012 Page 57 of 118 Now having returned to the Amber Lite Client
131. to a tax exempt plan component and the remainder will be applied to a taxable plan component First add a recommendation by selecting the appropriate Need Area and Sub Need as shown below select New Friendly Society Plan plus other relevant details as shown below Recommended buy Product details Product Provider Owner The Childrens Mutual Client 25 00 Monthly No Cancel Funds policy clusters Click the Fund policy clusters button and the following window appears Revised 19 7 2012 Page 60 of 118 ATTACH FUND KEY FACTS SHEETS FOR ALL FUNDS ATTACH FUND KEY FACTS SHEETS FOR ALL FUNDS USE OWN TEXT FOR FUND HOUSE USE OWN TEXT FOR FUND USE STANDARD WITH PROFITS TEXT FOR WHOLE PLAN iendly Society tax exempt policy cluster diy Society taxable policy cluster Notice that the fund selection items appear as normal but now because a Friendly Society product has been selected the following extra items appear in the drop down menu USE STANDARD WITH PROFITS TEXT FOR WHOLE PLAN Friendly Society tax exempt policy cluster Friendly Society taxable policy cluster In this example we will assume that we will disclose information about the selected investment fund by means of the built in support for with profits Click the Name drop down menu and select USE STANDARD WITH PROFITS TEXT FOR WHOLE PLAN followed by the Add button Then click the Name
132. tters GoTo Help Blv x Sim 213 l Advice j Advice Processes j Status Last modified Status Current 36 09 2009 13 55 41 none S Mr John Smith Current Created 28 09 2009 13 55 41 T Recommendations Risk Profiling Is Risk Profiling Used f Risk Profiling Methodology E Suitability Letter You are now ready to produce a report based on your selections so far At this stage you may choose to prepare a Suitability Report or a Needs and Demands Letter Choose the letter type by selecting the Letter Type drop down menu Amber Lite Client Folder Mr John Smith New Sign Off Letters GoTo Help rl v1 x sm B Status Last modified Tient Pastner o JE Status Current 28 09 2009 13 55 41 Mr John Smith AE S Current Created 28 09 2009 13 55 41 S Suitability Letter Notice there are two possible selections one for each Letter Type Letter types and how to use them are described in subsequent sections of this guide Revised 19 7 2012 Page 19 of 118 6 Letter Types Letter type technology is built into e Suitability It provides a means of easily producing a variety of types of report or letter Two letter types exist in e Suitability e Needs and Demands Letter an automated covering letter e Suitability Report the main report 6 1 Needs and Demands Letter 6 1 1 Background Needs and Demands letters are aimed at further reducing authoring times and meeting the FSA
133. und switch or transfer INDIVIDUAL OLD FUND Amount transferred insert amount _ HCC comparing charges before and after rec 1 Plan charge Additional external fund charge _ HCC comparing charges before and after rec 2 Annual management charge insert percentage insert percentage _ HCC comparing charges before and after re c5 E E Fund switch or transfer INDIVIDUAL NEW FUND HCC comparing charges before and after rec 3 E Fund switch or transfer INDIVIDUAL NEW FUND C comparing charges before and after rec 3 _ FPF features of the recommended plan 1 L RPF features of the recommended plan 2 New fund name insert old fund name Amount transferred insert amount Plan charge Additional external fund charge Annual management charge insert percentage insert percentage Enlarged the text in the document preview pane of Report Writer appears as follows COMPARING PLAN CHARGES BEFORE AND AFTER RECOMMENDED ACTION Old fund name insert old fund name Amount transferred insert amount Plan charge Additional external fund charre Annual manarement charre insert percentare insert percentare select ezit che drop down menu New fund name msert old fund name Amount transferred insert amount Plan charge Additional external fund charge Annual manarement charre insert percentage insert percentage New fund name msert old fund name Amount transferred insert amount Plan charge Additional external fund charre
134. vida Far calf nnb z e My business card which contains my contact information Client Agreement the content of which has been agreed with you Client Details Taz Click the icon with the appearance of gear wheel to activate the administrator mode of Report Writer Report Writer File View Phases Pajsqraphs Fields Help Aa R dma Defoe gt s n a a a Document Preview Revised 19 7 2012 Page 87 of 118 16 2 Toggling between user mode and administrator mode Having clicked the administrator mode the appearance of the document map area of Report Writer changes as shown below S Report Writer l E 18 a xj File View Phases Pataoraphs Fields Help RWG am7 DBO ie gt gt Fa HHP ODm 4h Document Map ax Oe Bloses amp Tosephine Bloggs Document Suitability Report J E5 J P 88 a A Opening Suitability Report L CL covering letter Date of recommendation Date a eon J AT report title 2 IN introduction 3 FB background to our firm 7 i ee 7 3 BKE background knowledge and experience This report can be seen as a useful reminder Hom now and in the future ofw hat was discussed E ND client needs and demands and the thinking behind my recommendations Please ensure that you read it and understand its E DA client agreement type contents Please contact me if there is anything in this report about which you require further I KC know your customer confirmation clarification
135. vider Friends Provident Policy type Income Protection When payable after onset of disability which affects your ability to work Ape cover ceases 60 years Benefit paid as regular income benefit Overall Benefit amount 10 000 00 per annum Increases to benefit amount remains level Premium amount 30 00 Premium frequency monthly Increases to premium amount remains level Waiver of premiumincluded Yes Guaranteed premium Yes The plan consists of Deferment penod select deferment penod Benefit amount insert amount per annum Deferment penod select deferment period Benefit amount insert amount per annum For further details please refer to the supplied product illustration and key facts document Revised 19 7 2012 Page 71 of 118 14 Product specific guidance 14 1 Third way pensions Only the following providers and products supported Aviva Fixed Term Retirement Plan Just Retirement Fixed Term Annuity LV Protected Retirement Plan Metlife Freedom Income Plan Metlife Retirement Portfolio Unlike lifetime annuities there can be large design differences between the individual products and for this reason product specific support has been implemented To access third way pension recommendations select Income Drawdown and Annuities need area and then Third way pension purchase as a sub need Recommendation Need Area Sub Need ncome Drawdown and Annuities Lifetime annuity purchase Third way pension pu
136. w appear in the white area of the Funds and charges window These confirm that you have chosen to describe the fund by attaching a fund key facts document and have chosen the fund by fund method of charges comparison involving one old fund and two new funds Revised 19 7 2012 Page 52 of 118 Next click the Close button followed by the OK button Recommended buy Product details Product Provider Owner Transfer Stocks and Shares ISA 7 f NOT IN LIST x Client 7 Premium Frequency Additional lump Transferred sum contribution contribution 0 00 x 0 00 20 000 Funds and charges Having returned to the Recommendations window click the Close button a o Investments and Pensions Transfer Stocks and S Add Recommendation Add Contract NOT IN LIST Personal wealth creation general CLIENT Amend Delete 0 00 Print cose Now having returned to the Amber Lite Client Folder window click the Suitability Letter link a Amber Lite Client Folder Mr John Smith 5 x New Sign Off Letters GoTo Help wly x al la Advice f _ Advice Processes Status Curre 26 09 2009 13 Py John Smith Current Aborted 25 09 2009 14 m m Mr John Smith lt none gt Created Aborted 25 09 2009 14 17 17 Mr John Smith Mrs Jenny Smith 25 09 2009 14 55 25 Aborted 25 09 2003 14 17 00 MrJohn Smith Mrs Je
137. was discussed 4 sh aa emia aaa x _ SA scope of my advice overview and the thinking behind my recommendations Please ensure that you read it and understand its A AR kulor inad advice contents Please contact me if there is anything in this report about which you require further Q TEF treating customers fairly clarification A RT Now lets confirm the new user defined risk statement paragraphs are accessible by scrolling down the document map to the product recommendation paragraphs Notice that the paragraph locator ATR user defined attitude to risk now appears and the paragraph list details the risk statements paragraphs which we have just created Document Map tx DA whether and how fee expressed FBR factors behind my recommendation 1 FBR special factors affecting recommendation PU INY performance objective heading PU INY performance objective choices ATA user defined attitude to risk ihe RFF features of the recommended plan 1 zl RFT reason for term of investment RFF reasons for wrap provider 1 RFF reasons for wrap provider 2 AP reasons for provider 2 a Paragraph List 1X Cat 1 Low risk CO 2 Medium risk CE 3 High risk Revised 19 7 2012 Page 108 of 118 16 5 User defined risk strategy statements As well as being able to customise e Suitability to carry your own Standardised attitude to investment risk statements described in the previous section you may also cu
138. what was discussed and the thinking behind my recommendations Please ensure that you read it and understand its contents Please contact me if there is anything in this report about which you require further clarification YOUR NEEDS AND REQUIREMENTS blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah DOCUMENTATION YOU HAVE RECEIVED FROM ME e My business card which contains my contact information Client Agreement the content of which has been agreed with you Ready Print monochrome Paginated All fields have been visited That s it you have just completed your first Report Writer report Once you have checked the letter is complete and requires no corrections click the Close butto This will return you to the document creation and editing screen from where you may close Report Writer from the drop down menu File View Phases Paragraphs Fields Help i Edit Recommen dations i Print Ctrl P D Print Preview ld Save Letter Ctrl s 0 o 3 i gt amp 3 2 lt S Jane Doe i Exit RWL System A 5 ening avice amp Recommendations Report L C report title L C introduction 15 March 2006 L C BR background t mmendati L C DR documents issi This report can be seen as a useful reminder both now and in the future of what was discussed O SA scope of my advi view land the thinking behind my recommendations Please ensu
139. you to export a copy of a document to the desktop of your computer in Microsoft Word format at any stage during or after the production process From the Amber Lite Client Folder window click the button with a blue Word icon M as shown below Amber Lite Client Folder Mr John Smith i a a iol xj ES Signed Off 11 06 2008 07 38 49 Mr John Smith Created 11 06 2008 06 47 46 38 Recommendations Ge Letter Type seo is I Letter Type _ Comprehensive Risk Profiling Is Risk Profiling Used 7 No Risk Profiling Methodology lt None gt Document Created 11 06 2008 07 06 38 Last Modified 11 06 2008 07 38 49 E Suitability Letter Changes made to the exported letter will NOT be reflected within Report Writer Revised 19 7 2012 Page 37 of 118 Click the OK button and then check your computer desktop for a Word document icon similar in style to the one shown below nja LETT 137887 00910281918 27 0 COMP d Oc Now you will be able to access the report via Microsoft Word and have access to the entire document for editing purposes Revised 19 7 2012 Page 38 of 118 9 Adding investment funds to a recommendation Let s look at a lump sum investment of 7 200 in a Stocks and Shares ISA arranged through Cofunds Report Writer facilitates attaching a fund key facts document for each recommended fund or inserting your own text to explain your recommendation f
140. ystem generated paragraph is currently attached to this paragraph placeholder The above mentioned system generated paragraph O OS opening paragraph states This report can be seen as a useful reminder both now and in the future of what was discussed and the thinking behind my recommendations Please ensure that you read it and understand its contents Please contact me if there is anything in this report about which you require further clarification Let s assume you want to add an alternative selectable paragraph to enable you to include a different introductory paragraph for some of your suitability reports Paragraph List 1 x a i First click the icon shown above to add a new user paragraph Revised 19 7 2012 Page 92 of 118 The following window will then appear Add User Paragraph Z Main body text gt Garamond e B 2 ulS SBsicicaee sca Dal Paragraph Hame Cancel Now begin typing the text that you wish to create In this example it has been assumed that the additional introductory paragraph is intended to explain situations where a pre sales recommendation report has previously been sent to the client Add User Paragraph Main body text Garamond ae 12 B ia fom us report should be read in conjunction with the recommendation report which you recieved prior to our last meeting Please ensure that you read and understand the contents of both documents and contact me if ther

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