Relate 700 user guide
Contents
1. Check your Relate 700 is correctly plugged into the telephone socket Check that handsets of any other extension phones are replaced on the receiver The phone does not ring 18 The ringer volume may be switched to OFF You may have overloaded your system by connecting too many phones or devices to the same line Set the ringer volume accordingly See How many phones can you have on page 19 Need more help If you still experience problems with your Relate 700 Caller Display call BT on LoCall Technical information Choosing a position Your Relate 700 Caller Display should be kept free of dust moisture high temperature vibration and should not be exposed to direct sunlight Do not stand it on carpets or other surfaces which generate fibres or place it in locations which prevent the free flow of air over its surfaces Warning The apparatus is designed to be operated only in anormal office or domestic environment where the relative humidity does not exceed 60 It should not be used in bathrooms or near water Connecting to the UK network Relate 700 Caller Display is tested and approved for connection to the UK network provided it is used in accordance with the guidelines in this booklet How many phones can you have Although you may have any number of sockets it is important to limit the number of phones and other items of apparatus connected to the line by those sockets to make sure t2. Relate 700 Caller Display Telephone User guide Please open this page for an At a glance guide to your Relate 700 Caller Display At a glance Handset clip Rotate for wall mounting to secure handset firmly in position See page 20 Recall button Lets you use BT Select Services and services with switchboards PBXs See page 12 Dial button Press to dial displayed numbers See page 15 Telephone No label Secrecy button amp light Allows you to talk to someone in the same room without your caller hearing See page 10 Start button A Lets you store numbers under the one touch memory buttons See page 9 11 12 SELECT ONE OF THE TEN MEMORY p gt KEY IN THE NUMBER gt TO CONFIRM THE NUMBER PRESS B gt WHEN YOU Wi Discount PRESS C ACCOUNT NO C button Lets you register a number for a Friends amp Family discount Can be used as an extra direct memory button See page 9 11 12 TOT LET One touch memory buttons 1 10 Allows one touch dialling of stored numbers each up to 24 digits See page 9 wom Call My Bill Redial button Redials the last number called See page 8 Display Shows Caller Display information stored dialled phone numbers Clear button Lets you delete entries from the caller display list See page 15 A V Up and Down scroll buttons Provides access to and lets you scroll throug
3. Your Relate 700 Caller Display is compatible with switchboard PBX s using Timed Break Recall For further help and advice with this contact BT on Freefone 0800 800 154 Using Caller Display In order for your Relate 700 Caller Display to receive and display messages you must subscribe to the BT Caller Display Service For more information call BT on Freefone 0800 800 150 Your Relate 700 Caller Display telephone receives and displays caller information transmitted over the BT network In most cases this information includes the caller s phone number date and the time the call was received As your Relate 700 Caller Display receives calls it automatically stores the caller s phone numbers in a calls list and numbers them in the order they were received Once the calls list is full after 30 calls new calls replace the oldest ones Incoming calls When a call is received Incoming information will be displayed on screen for 20 seconds Ifthe call also contains a text message the display will show the caller s number with the message alternately every 5 seconds If an incoming call is from one of the numbers stored in the one touch memories your Relate 700 Caller Display will also give a distinctive ring A caller s name is displayed if that person s name and number is stored in your Relate 700 Caller Display s one touch memories 13 Using Caller Display Calls indicator 00 00 N
4. telephone cables are connected to the phone then fit 20 the cables into the channels on the underisde of the phone e Rotate the handset clip 180 so that the handset will remain in position once wall mounted I e Clip the phone onto the bracket gt Index At a glance Introduction Emergency calls Helpline Setting up Battery low indication Insert batteries Plan where to situate your phone Ringer volume Telephone wall socket Time and date Using your Relate 700 Call My Bill Last number redial M aking a call Memory Change a stored number Dialling a stored number Memory label Storing aname and number Recall button Receiving a Call Secrecy button A A NO N UO N A 11 10 10 10 12 10 Using Caller Display Calls indicator Calls list Delete an entry in the calls list Dialling a number in the calls list Emptying the calls list Reading the calls list Storing a number in the calls list in the one touch memory M essage display Help Technical information Connection information How many phones can you have Wall mounting 19 21 BT Offices in Europe North America Japan and Asia Pacific The telecommunications services described in this publication are subject to availability and may be modified from time to time Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract Nothing in
5. this publication forms any part of any contract TouchTone is aregistered trade mark of British Telecommunications plc in the UK British Telecommunications plc 1998 Registered Office 81 Newgate Street London EC1A 7A Registered in England No 1800000 Printed in M alaysia Relate 700 Caller Display Issue 1 06 98 Designed by The Art amp Design Partnership Limited CE CE compliant to 89 336 EEC EMC Directive amp 73 23 EEC Low Voltage Directive APPROVED for connection to telecommunication systems specified in the instructions for use subject to the conditions set out in them
6. EW CALL The display shows the number of new calls at the right hand end of the display These are all the calls received since the calls list was last viewed 00 00 01 un 00 NEW 0800673422 Old calls are indicated by the time and date of the call Some callers may request that their number should be withheld If this is the case the display will show WTHHELD The display will also show WTHHELD if the incoming call is made through a private switchboard If the caller s exchange or network does not offer a Caller Display service then the display will show UNAVAILABLE If no calls have been received NO CALLS The display shows NO CALLS if no new calls have been received since the last time you viewed the calls list 14 The Calls List As your Relate 700 Caller Display receives calls it automatically stores the caller s phone numbers in a calls list and numbers them in the order they were received To read the calls list wy 1 Press the DOWN button The most recent call is displayed You can now scroll through the calls list 2 Each time you press the DOWN button the next received call is displayed 3 After the last received call has been displayed the display shows END OF LIST Ty 4 Press the DOWN button again and the display returns to the Start of the list If you wish you can repeat the steps above To dial a number on the calls list 1 Lift the handset Cy 2 Pres
7. My Bill feature 1 Liftthe handset Call My Bill 2 Press the CALL MY BILL button 0800 854 608 is dialled Follow the announcement instructions Using your Relate 700 To use the Call My Bill and C buttons as extra one touch memory buttons This will give you a total of 12 one touch memory locations You can restore the buttons to their original functions at any time 1 Lift the handset and remove the memory label 2 Press the A button You hear a single beep aD 3 Press the CALL MY BILL button or the C button 4 Enter the phone number you want to store up to 16 digits Display shows the number 5 Press the B button to confirm You hear two beeps The display shows STCREDfor 3 seconds 6 Replace the memory label and handset 11 Using your Relate 700 To restore the Call My Bill and C buttons to their original functions 1 Lift the handset and remove the memory label 2 Press the A button You hear a single beep am 3 Pressthe CALL MY BILL button or the C button twice 4 Press the B button to confirm the change back to the original settings You hear two beeps 5 Replace the memory label and handset 12 Recall button RECALL This button signals a time break recall If you are connected to a PBX Private Branch Exchange contact your PBX supplier for further information The recall button is also used for BT Select Services Connecting to a switchboard PBX
8. ate 700 H ave your account number ready for reference This is shown on the top right hand corner of your phone bill If you do not press either button within 10 seconds the display returns to ON LINE Use the memory label to keep a record of the names numbers you have stored on the memory If you press a wrong button at any time during a sequence of instructions you hear three beeps 10 To dial using the one touch memory buttons 1 Liftthe handset Display shows ON LINE p 2 Press the MEMORY button you want The number is dialled automatically Display shows name if stored To change numbers stored in the memory Repeat the sequence for storing numbers A new number will over write the existing number Using the secrecy button You can talk to someone else in the room without your caller hearing your conversation To use the secrecy button SECRECY 1 During a call press the SECRECY button The SECRECY light comes on Your caller cannot hear you 2 Press the SECRECY button again to resume your phone conversation The SECRECY light goes off Call My Bill Call My Bill gives you the cost of calls recorded on your telephone number since your last bill You can get an instant bill total including all charges up to the last working day Before phoning the Call My Bill service you need your BT customer number Thisisin the top right hand corner of your bill To use the Call
9. e described in To store names and numbers on page 8 16 Using Caller Display Message display Your phone s display can show text messages received from the Caller Display service These messages are as follows Display Definition INT L International the call received was from outside the UK UNAVAILABLE The caller s exchange network does not offer a Caller Display Service WTHHELD The caller has stopped their number from being sent OPERATOR The call has come via the operator PAYPHONE The caller is ringing from a payphone RINGBACK The caller is ringing in response to your ringback request NO NUMBER If your Relate 700 Caller Display does not recognise the information contained within the caller display message it will show NO NUMBER rather than a message which may contain errors It does not mean that there is a fault with your Relate 700 Caller Display 17 H elb If you have any problems using your Relate 700 Caller Display look here first for the most likely solutions Telebhone problems Your Relate 700 Caller Display does not receive caller display messages No dialling tone Possible cause In order to receive and display messages you must subscribe to the BT Caller Display Service Telephone may not be connected to the telephone line An extension phone may be off the hook Solution Call BT on Freefone 0800 800 150 to subscribe or for more information about BT Select Services
10. h the caller display list See page 14 Confirm button B Confirms that you have stored a number See page 9 11 12 Call My Bill button Press for billing information Can be overwritten and used as an extra direct memory button See page 11 Battery compartment See page 6 SECRECY RINGER VOLUME HI Low OFF Sw D SET UP J gt TO STAR BT START ESS A AND FOLLOW THE ARROWS p gt SELECT ONE OF THE TEN MEMORY KEYS gt KEY IN THE TO STORE TO CONFIRM THE NUMBER PRESS B gt WHEN YOU WANT TO QUALIFY FOR YOUR Discount PRESS C ACCOUNT NO Ringer volume switch Lets you adjust the ringer between High Low and Off See page 7 Memory label Lets you keep a reference of numbers stored in the memory See page 10 In this guide At a glance Introduction Setting up Using your Relate 700 Using the Caller Display Help Technical information Wall mounting Index Hints and tips boxes CO VI A N 18 19 20 21 In this user guide we ve included helpful tips and useful notes They are shown in a grey box Introduction In order for your Relate 700 Caller Display to receive and display messages you must subscribe to the BT Caller Display Service For more information call BT on Freefone 0800 800150 Your Relate 700 Caller Display has been de
11. hat each phone will ring Every phone or item of apparatus has a Ringer Equivalence Number REN In most cases a standard line should provide enough current for two or more telephones or items of apparatus if there are no more than 4 RENs Your Relate 700 has an REN of 1 Any phone provided by BT has an REN of 1 unless it says other wise on the base Even where the number of telephones has been limited there is no guarantee that the different types of phone on the same line will ring If the REN is more than 4 the phone may not ring With different phone types a phone may still not ring even when the REN is less than 4 You must not connect more than 4 Caller Display products to one line 19 Wall mounting Your Relate 700 Caller Display can be wall mounted by using the bracket provided You can use the bracket as a template to mark where the screws should go into the wall Before you wall mount your Relate 700 Caller Display check that the wall can support the weight of the phone the position you choose leaves sufficient space so that the phone which is larger than the bracket is clear of any obstruction on the wall such as a shelf or cupboard e Drill two holes for the screws and insert the wallplugs provided if required e Drive the screws into the wall leaving about 4mm free on which to mount the bracket e Hook the bracket over the screw heads e M ake sure that the power supply and the
12. n p 4 Press the ONE TOUCH MEMORY button under which you want to store the number You hear one beep Display shows either ENTER NUMBER or the previously stored number The third arrow light comes on 5 Enter the number you want to store Display shows the number The fourth arrow light comes on 6 Press the B button You hear a beep Display shows either ENTER NAME or the previously stored name 7 Enter the name associated with the stored number up to 12 characters Use the keypad to type in letters by pressing the number button which contains the letter you want Using your Relate 700 Press the button until the letter is shown For example to show JOHN e Press the 5 button until the display shows J e Press the 6 button until Ois shown e Press the 4 button until His shown e Press the 6 button until Nis shown If the letter you need is displayed on the Same button as the previous letter use the button to move to the next character space and enter the letter as normal To enter a sign press the 1 button If you wish to move backward press the button 8 Press the B button You hear two beeps Display shows STORED for 3 seconds then shows press A or C The first and fifth arrow lights alternate 9 Within 10 seconds Press the A button to store another number Or Press the C button to dial Freefone 0800 673422 and register the number for a Friends and Family discount Using your Rel
13. s the UP or DOWN button until the name or number you want to call is displayed DIAL 3 Press the DIAL button The number is dialled automatically To delete an entry in the calls list 1 Lift the handset Ty 2 Press the UP or DOWN button until the number you want to call is displayed 3 Press the CLEAR button twice The current entry is deleted Using Caller Display To empty the calls list You can erase all the information stored in the calls list 1 Lift the handset Ty 2 Press the UP or DOWN button to enter the calls list 3 Press the CLEAR button for about 6 seconds until the display shows LIST EMPTIED All information in the calls list has been deleted Information stored in the calls list cannot be erased during a call To store a number on the calls list as a one touch memory You can store a number directly under any of your phone s memory buttons 1 Lift the handset Display shows ON LINE The first arrow light comes on 15 Using Caller Display Cy 2 Press the UP or DOWN button until the number you want to call is displayed d 3 Press the ONE TOUCH MEMORY button under which you want to store the number Any previously stored number is displayed The third arrow light comes on 4 Press the B button You hear a beep Display shows the copied number The fourth arrow light comes on 5 The display shows STORED 6 To add a name replace the handset and follow the sequenc
14. signed for ease of use and made to the very high standards set by BT We thank you for making the right choice and expect that you will have many years of quality ser vice Please read the instructions carefully before use and keep this user guide for future reference For your records Date of purchase Place of purchase Serial number on the underside of the machine Purchase price For warranty purposes proof of purchase is required so please keep your receipt Emergency calls The emergency services can be contacted in the UK by dialling 999 You may also dial 112 which is valid in any country that is a member of the European Community If your Relate 700 Caller Display is connected to a PBX switchboard you may have to dial an access number before 999 to contact the emergency services Some switchboards cannot dial out during a power failure Customer Helpline Should you have problems with your machine call the Relate 700 Caller Display Helpline on LoCall Se L ing UD Follow these steps to get your Relate 700 Caller Display ready for use Check that your Relate 700 Caller Display is complete When you unpack you should have e Relate 700 Caller Display telephone with telephone line cord attached e Bracket for wall mounting e 2 screws and wallplugs 1 Plan where to situate your Relate 700 Caller Display Situate your Relate 700 Caller Display close enough to a telephone socket
15. so that telephone line cord will reach Do not stand it on carpets or other similar surfaces that generate fibres Your Relate 700 Caller Display can be wall mounted For more details on how to wall mount your Relate 700 see Wall mounting on page 20 Setting up 2 Check your telebhone wall socket If you do not have amodern phone socket call BT on Freefone 0800 800 150 and ask for an engineer to come and fitthe correct socket This is a chargeable service 3 Plug your Relate 700 Caller Display into the BT socket 4 Insert batteries Itisimportant to maintain the batteries in your Relate 700 Caller Display Without battery power display features will only work when you lift the handset You can use the telephone to make and receive calls at all times To fit batteries Your Relate 700 Caller Display takes 4x AA batteries not supplied 1 Turn the phone over and remove the battery cover 2 Slide each battery into the compartment as shown above Take care to insert each battery the right way round 3 Replace the battery cover Setting up Battery low indication 6 Time and date When the batteries need replacing the display shows the battery low This is set when you receive your icon first call after you have registered as a Caller Display customer 00 00 M4 NEW CALL 00 00 MI NEW CALL If you do not install batteries the display will show the battery lo
16. w icon while the handset is off hook Your Relate 700 Caller Display s 5 Set the ringer volume now ready for use RINGER VOLUME HI LOW OFF The ringer volume switch is located on the underside of your Relate 700 Caller Display there are three settings HIGH A loud ring your Relate 700 Caller Display is preset to this position LOW A quiet ring OFF No ring if you don t want to be disturbed Using your Relate 700 Making and receiving calls To make a call ONLINE lt 1 Liftthe handset Display shows ON LINE 2 Dial the number you require To end the call replace the handset To receive a call e When the phone rings lift the handset to answer the call To redial the last number 1 Lift the handset Display shows ON LINE 2 Press the REDIAL button The last number dialled is shown on the display and is redialled automatically Using the memory to store and dial numbers To store names and numbers You can store up to ten names and numbers each up to 24 digits long under the one touch memory buttons At the same time you can register them as Friends amp Family numbers for extra savings Instructions are also shown underneath the memory label 1 Remove the memory label 2 Lift the handset Display shows ON LINE The first arrow light comes on ee 3 Press the A button You hear one beep Display shows MEMORY KEY The second arrow light comes o
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