Dean Taxis New App User Guide After lots of testing and customer
Contents
1. Please note Like our text feedback this is not constantly monitored 24 7 If you have a complaint it will be investigated and rectified as quickly as possible and alternatively any positive feedback will be passed onto the relevant department in due course also Dean Taxis Thanks For Using DEAN TAXIS Rate your journey Leave a Comment Submit We will be running an app feedback competition in the coming weeks but if you want to leave any feedback on the new app itself in the meantime please reply to the texts that you receive instead of using the app rating page This ensures app specific feedback will be received in the correct department or you can email app feedback to appsupport deantaxis co uk Historical Bookings amp Receipts If you want to view any historical bookings you have made or require a receipt for any credit card bookings you would select My Bookings on the main menu highlighted below left Dean Taxis TAXIS My Bookings Track your car Credit Card My Accounts Show Map My Profile About SHARE PHONE LOGOUT As mentioned previously when you select My Bookings you are taken to the current bookings that are active If you tap on Previous so it becomes underlined in blue right image then you have a list of completed and cancelled bookings Each booking has it status date amp time pickup drop off booking reference cancel option call the office2. l My Bookings TT here i Track your car 9 Credit Card My Accounts Show Map My Profile About UG r SHARE PHONE LOGOUT The far left image has the area circled that shows you have 1 active job This can also be seen on the main menu under My Bookings in the left image You can also select the Track Your Car option form the main menu and that brings up the image on the right It shows where you are and the location of your vehicle with an estimated time to arrival underneath the vehicle image D c O D eS c O oO Q joa x oO 2 peace Re pank e o pele N u 4 wend Post Office Cancel Booking In the top left of the right image it also shows you have 1 booking active The box with the Test Test in would normally display the drivers name and vehicle details for the purposes of this guide we have only used a test vehicle The phone symbol to the right of the driver details allows you to call the office if necessary although we are working on another use for this call button that we should be able to announce in the coming weeks At the bottom of the above right image is also the option to cancel your vehicle if not needed anymore You can also cancel a booking or view its status in the My Bookings section via the main menu this is highlighted in the image below left Dean Taxis When in the My Bookings section you will be in current bo
3. right image The blue tick circled at the end of the card shows that it is the default card to select a different card for the default card just tap on that card and the tick will move to that cards box To delete a saved card just swipe right on that particular card and it will be removed Paying With Credit Card After you have placed a credit card booking the following box will appear as shown below far left Dean Taxis Authorise KICO Connecting Enter your CV2 code This is the last 3 pe digits on the back of your card kv2 age pathos On every card booking the CV2 box will appear as far left After entering this you may or may not have to enter your 3d secure code this is random to improve security After that step you will get the connecting page as shown left Tap Continue at the bottom of this page and then when complete you will get the confirmation page as shown right BOOKING CONFIRMED Your car has been booked Your job number is PendingAuthorization If you wish to amend or cancel this booking please call Dean Taxis 0191 4444444 Your booking has then been made and your vehicle will be dispatched for the time required When you have an active booking on your app it will be displayed in the top left corner of your app as in the images below with the number of active bookings shown Dean Taxis Looking for address Q D E A N a TAXIS Saltwell Park Grove
4. with ey es WS buildings bottom two are points of interest 4 Use my current location POI near your current location with a distance from your coordinates also shown Please Note When in the older style booking interface the Get A Car Time box at the top is not as accurate as the time that is quoted on the new booking interface as it does not update when you select your pick up We are aware of this issue and are working on a fix to it Booking A Job Whether using the new map based booking interface or the previous version of the booking interface booking a job is still as quick and easy On the new interface far left you would click on the Pick Me EUAIG i Select Pickup GET A CAR IN 3 MINS Up box circled in red seni se j Nearb GATESHEAD BESS h On the older interface y A Dean Taxis patie z Q Search left you would click PRIMAVERA ITALIAN 409 DURHAM ROAD GATESHEAD NE9 5AN 415 DURHAM ROAD on the address line GATESHEAD NES 5 CARDS amp CO circled in red to select iii 433 DURHAM ROAD GATESHEAD E Park Rd 9 mins A Central Station r Neville Street Newcastle upon Tyne NE1 5D1L It as a pick up point fa CHOPSTICKS lu 409 DURHAM ROAD GATESHEAD O AIRPORT NEWCASTLE You can also use the 6m Y INTERNATIONAL Ea 4 yis COMMERCIAL PROPERTIES i gt ica ile a Use My Current n 431 DURHAM ROAD GATESHEAD fi PRIMAVERA ITALIAN Location on th
5. Dean Taxis New App User Guide After lots of testing and customer feedback sessions Dean Taxis is pleased to announce its new and improved booking app This will be getting rolled out over the next week to both Android and Apple users Before releasing this version there were some main areas of feedback that constantly kept being sent in that we wanted to address these were e Allow more than one drop off on a journey not just an A B fixed price e Aversion of our booking app for more recent operating systems The new app is slightly different to the original app we had in place and as such we thought it necessary to provide a brief user guide of the new features New Layout We have now introduced a new layout when you first load up the app as can be seen in the image below The new user interface begins on a map of the local area and with location services on will pick up your phones location by GPS and al Q show a green pointer at that location The app will then give a possible iteshead NEO SAJ address location to where you are on the top of the screen This will show you an estimated time to get a taxi in your location and if there are any available cars close by they will appear as the green images Pick me up gt that can be seen in the image to the left Saltwel l P AE EULA park Grove 9 i 3 If you find that the pointer is not set on your current location check that your location services are enable
6. Dean Taxis page with the pickup address with the green BOOKING DETAILS pointer next to it As a default the Cash option is selected as standard The blue line under cash 415 Durham Road gt Bo Gateshead NE9 5AN shows it is the chosen payment method To book OT i a journey without putting a destination in press As soon as possible Dean Taxis Price Guarantee Place Booking at the bottom of the page and the Haia Credit card bookings require a Cash car will be sent destination Please use fare T quote to continue p aes j If you selected Credit Card and have not put a Bic destination address in the app will show the ARE QUOTE 3 Add destination i message that is displayed on the image to the right Although being able to book without a destination and pay on card is another feature we Place Booking are working on implementing in the near future Before moving onto payment methods we will highlight the Time and Requirements fields on the booking details page The image to the left shows the box that pops when you go into the Time field for a booking To select a Dean Taxis date and time is straight forward and is done by BOOKING REQUIREMENTS scrolling through either of the three columns Date being the first then hours then minutes PICKUP DATE The image on the left shows the Requirements page when it is selected The Passengers field only has the opti
7. and final price as the booking has been completed If the booking was made on credit card there is also the option to email a receipt to you next to the cancel button As before scrolling down will show other previous bookings made F i 49 18 00 Dean Taxis Previous 30 Apr 2015 14 10 Completed Picku 756 Durham Rd Gateshead NE9 GIOVANNIS DURHAM ROAD LOW FELL Call Cancel Email Receipt Completed 30 Apr 2015 13 51 Piekil Please note We are aware of the issue with having the option to cancel on an already completed job above right image and that when tapping for an email receipt above right image again it may not send the receipt If this is the case with your app please contact the accounts team on 0191 4403957 and they will email a receipt out to you Thank you for being a valued customer of Dean Taxis and taking the time to read this quick user guide we hope you enjoy using our new app Dean Taxis App Team appsupport deantaxis co uk
8. d and then click the locate button in the bottom right of the screen This should then move the z Q uan pointer to your GPS coordinates Or as close as possible as we know GPS in general is not always 100 accurate Before we continue with booking on the new user interface we will also show you that you can return to the booking interface we had on the previous version of our app at any time as highlighted below The image on the left is the main menu that is Dean Taxis brought up when you swipe from the left of the DEAN screen to the right on your phone or tap the 3 Pere ne wale bars at the top left of the image on the right CHOOSE PICKUP circled This menu can be brought up at any Q Search time in the app We will go through this menu 415 DURHAM ROAD GATESHEAD NE9 5 My Booki iaaii later but for now there is a red circle around a Track your car blue slider next to Show Map If you click on Central Station Neville Street Newcastle upon Tyne NE1 5D1 Credit Card the slider it will move to the left and the AIRPORT NEWCASTLE MY ee interface will change to the previous version of D gil Sele gee NEWCASTLE NE13 8BZ Show Map the app interface as can be seen on the right a PRIMAVERA ITALIAN My Profile 409 DURHAM ROAD GATESHEAD NE9 5AN The addresses with a clock and arrow top three About EAs CARDS amp CO 433 DURHAM ROAD GATESHEAD are recent choices while the addresses
9. e older z z o 4 409 DURHAM ROAD GATESHEAD NE9 SAN rf DEAN TAXIS BACK DOOR gt ti a om 2 or s 3 interface left you re GATESHEAD E E 3 pA CARDS amp co a 433 DURHAM ROAD GATESHEAD _ then prompted for pf DEAN TAXIS FRONT DOOR GATESHEAD NES 5AN just a house number 6m 4 Use my current location n KEITH PATTINSON LTD of the road you re on If the address stated on the new interface was not correct you click on the magnifying glass image on the top right of the screen in the new user interface black circle on the image above and far left This will take you to the select pick up menu shown on the image above on the right In this menu there is 4 choices use a recent pick up to delete a recent pick up from the apps memory when in Recent swipe right on the address you want removed and you will be prompted to tap remove or cancel taping remove will remove that recent pickup from your apps memory type and search an address popular addresses destinations and nearby addresses that are closest to your GPS location In the image above and right the Nearby option is selected as shown by the blue line under the word Nearby on the image above right and it is showing what is within 5 6 metres of the current location The booking details page is the same from whichever way you choose to select the pickup address and is shown below on the left ZZEE The image to the left shows the booking details
10. from the card and not a fixed amount of 10 00 As aforementioned we are working ona full deferred payment system that will charge at the end of the journey only and we will inform all users when this is in place Adding A Credit Card On our new booking app we now have the facility to have more than one credit card saved to be used Dean Taxis Dean Taxis D E A N Card Details VISA es T A X S Card Number O scan Cardholder Name My Bookings Expiry Date Security Track your car MM YY CV2 Credit Card Card Description My Accounts Address Show Map Address line 1 My Profile Address line 2 About City Postcode L to Credit Card Terms To add a credit card bring up the main menu swipe from left to right and select the Credit Card box highlighted in the far left image Select add a new card then the Card Details page is brought up as shown on the left Card details can be typed in or in some cases you can take a scan of your HA On Save saluted Ua Adin loge ae p Save card We are aware of an issue with some versions of operating systems not working correctly when using the scan feature If this happens enter the card details manually instead Dean Taxis Your Cards XXXX XXXX XXXX 1601 va Work XXXX XXXX XXXX 8240 0 Home Add New Credit Card When more than one card has been added if you go into Credit Card you will see a list of added cards as in the above
11. ntral Station demand in the feedback requests we have gt alse luc j Neville S Neville Street Newcastle upon Tyne NE1 street Newcastle upon Tyne NE1 5D altered the pricing of our app bookings Previously all jobs were a fixed fare but now we have set the As soon as possible As soon as possible fares as an estimated quotation By doing so this eS Cash allows much greater freedom when booking on am Credit Card the app Instead of an A B only booking you are z o E poa free to make as many stops as required and not E poa E cao ea l be tied to just a pick up and drop off However E i6 s0 T l l we are looking at implementing a Fix Your Fare Place Booking amp p 8 Place Booking option in the future Please note For our credit card bookings we are currently using a deferred holding payment system We can estimate the price of the job 6 80 in the above right image on the app but when it comes to payment on credit card the system will hold the amount plus 30 So in this case it would hold 8 84 from the card selected at the end of the journey the amount displayed on the in car meter would then be taken from the card which may be higher than the quoted fare due to an extra drop off on the journey yet may also be lower than the estimated fare Another example can be if the fare was 10 00 the system will hold 13 00 but if the journey was less say 9 50 then only 9 50 would be taken
12. okings automatically This is shown by the blue line under the Current This shows your pick TAXIS and drop off point status of your booking top left My Bookings Track your car Credit Card My Accounts Show Map My Profile About SHARE PHONE LOGOUT Completion Of A Journey showing confirmed estimate of the fare booking reference number call button to call the office and a cancel button along the bottom if the booking needs to be cancelled If you had more than one active current booking scrolling down would show any others Current 30 Apr 2015 18 14 Picku 415 DURHAM ROAD GATESHEAD NE9 5 Dropoft Central Station Neville Street Newcastle upon f 1 A O64 549 Call 6 80 estimated Cancel Another development on our new booking app is the option to rate and leave a comment about your driver journey On completion of a journey the below left image will be displayed receive another FREE TEXT to notify you when Journey completed Thank you for using Dean Taxis OK Tap on OK on the box in the left image and you are taken to our ratings page which is shown on the right This is similar to being able to text feedback the only difference being that you can also add a Star rating 1 being poor to 5 being excellent Below the rating you can also add any comments you feel are necessary When you have done this click submit and the information will be sent to our office
13. on for up to 4 passengers As the note at the bottom of the page highlights if you need a specialist vehicle of any kind wheelchair access estate car bus please call Dean Taxis The Notes To Driver field is for any extra notes that you may wish the driver to take into account for your booking when you have Please call us if you require a special finished click Save in the top right to save the notes ere eee ers ee for that booking only If you need to call our office for any reason whilst in the app you can bring up the main menu swipe from left to right and at the bottom of the menu in the middle is a phone symbol pressing this will call the Dean Taxis office For the payment methods there are two options available currently on our app which is cash and credit card we are working on a corporate account payment option which should be live in a couple of weeks A destination address is needed for a credit card booking but also for a fare quote for a cash job as well Below are both types of jobs with a destination address inserted to the booking The blue line under the payment method shows Dean Taxis which is selected for the booking The left image Dean Taxis BOOKING DETAILS being a cash job and the right image being a credit BOOKING DETAILS Ku card booking Q 415 Durham Road gt Q 415 Durham Road gt ANI Gateshead NE9 5AN Gateshead NE9 5AN In contrast to the previous app and due to high Ce
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