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Terminal User Guide iWL220/250

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2. Cardholder to Confirm Total 60 00 Press ENTER to Accept or CLEAR to Reject Amount 60 00 PIN Cardholder to key PIN Enter OK Clear REKEY PIN ACCEPTED RETURN TERMINAL Do NOT Remove Card 9 The terminal will dial the authorisation centre and display the message CONNECTION MADE 10 The terminal will now confirm if authorisation has been obtained The terminal will display PLEASE WAIT while it prints the customer s receipt Press the GREEN button and you will be prompted to remove the card 11 The terminal will then print a MERCHANT receipt which should be retained for your records Press the GREEN button and the terminal will return to the READY prompt 22 Refund with Gratuity 1 At the READY prompt press the MENU button Use the arrow keys to view the available options and press the GREEN button when the Refund option is highlighted 2 Key in the total amount including any gratuity and press the GREEN button 3 Either insert into or swipe the customers card through the terminal If performing a swiped transaction your terminal may prompt you to enter the last four digits of the card number If so key in the last four digits of the customers card number and press the GREEN button The terminal will check the card If a customer presents a card that supports multiple card schemes you may be required to choose which card scheme to use You may be prompted to swipe the Supervisor Card or enter your
3. and then press ENTER 3 To print a transaction log for the selected acquirer Print Transaction Log press the GREEN button If not press the YELLOW button lt Aquirer Name gt Enter YES Clear NO Page 33 4 Press the GREEN button again and the transaction log for that acquirer will be printed It will show the previous 20 transactions for that acquirer Step 3 and 4 will repeat for each acquirer Enter YES Clear NO Print Transaction Log Continue Once all have been printed press the GREEN button and the terminal will return to the READY prompt 39 How to Assign a Terminal to a Base Unit Bluetooth Only Place the terminal handset onto the base unit 1 At the READY prompt press the MENU button twice Print Function Codes 2 Use the arrow buttons to view the available options and 3 elect Function press the GREEN button when the Select Function option is highlighted Key in Function Code 3 Key enter the number 36 and press the GREEN button You will then be asked to swipe the Supervisor Card or S and then press ENTER enter your Supervisor Code through the terminal SYSTEM 4 To assign the terminal to a base unit press the GREEN J Radio Setup button i Enter YES Clear NO To cancel the operation press the YELLOW button 5 Select ASSIGN TO BASE and press the GREEN button leke Assign to base Select base Remove base 6 Place the handset onto the base unit if you have
4. Depending IWL2xxx model involved standards are And for the whole range complies with the European approval specification on connecting terminals with DTMF dialling to the public switched telephone network Council Decision 1998 482 EC Council Decision 1999 303 EC TS 103021 1 2 3 09 2003 TR 103000 1 2 3 4 06 2003 E5 201187 03 1999 Page 5 WEEE Directive The product belongs to the family of electrical and electronic equipment Therefore it is subjected to the WEEE Directive which requires the collection and recycling at the end of the life of the product Ingenico products present the symbol for the marking of electrical and electronic equipment as required by the WEEE Directive The crossed through wheeled bin printed on the product gives information about the requirement not to dispose of WEEE as unsorted municipal waste and to collect such WEEE separately To ensure that the product is collected and recycled with respect to the environment you must contact your supplier contact the Ingenico local office or the commercial head office in charge of your country at www ingenico com via the Contact Us page The abandonment or uncontrolled disposal of waste can harm the environment and human health So by recycling your product in a responsible manner you contribute to the preservation of natural resources and the protection of human health Batteries If your product contains batteries they must be disposed
5. End of Day Banking Bank lt aquirier gt 7 Once the desired acquirers have been selected the terminal will dial the selected acquirers You will be prompted to wait while the terminal prints a banking report 8 After all acquirers have been banked tear off the receipt and press the GREEN button The terminal will return to the READY prompt PLEASE NOTE If Stored or Session Totals Not Agreed is printed on your End of Day receipt please contact Customer Services 34 Entering Function Codes There may be occasions when you have further requirements of your terminal These can be met through the use of Function Codes 1 At the READY prompt press the MENU button twice Use the arrow keys to view the available options and press the GREEN button when the Select Function option is highlighted 2 Key enter the function code required and then press the GREEN button Once the function code has been entered follow the prompts displayed by the terminal You may be prompted to swipe your Supervisor Card or enter your Supervisor Code The following codes are available for you to use Print Transaction Log Refer to section 38 Set Date Time Refer to section 36 no wtersep Refertoseetonds 35 Waiter IDs Restaurants Default Waiter 0 A default waiter Waiter 0 SHARED will be created automatically by the terminal This can be used if you do not want to create individual Waiter ID s All sale transactions with gratuity
6. GREEN button SALE Checking Card 2 Your terminal may prompt you to enter the Waiter ID If so enter the relevant Waiter ID and press the GREEN button You may also be prompted to enter the table number Please see Section 35 for more information on Waiter ID s 3 Pass the terminal to the customer to confirm the Cardholder to Confirm amount Amount 55 00 Press ENTER to Accept If the customer rejects the amount the customer should or CLEAR to Reject return the terminal You will be prompted to swipe the Supervisor Card or enter your Supervisor Code and re enter the amount Amount 55 00 Do you wish to 4 If the customer does not want to add a gratuity they Add a GRATUITY should press the YELLOW button and the transaction will Enter YES Clear NO then proceed from step 8 If the customer wishes to add a gratuity they should press the GREEN button Amount 55 00 Enter GRATUITY 5 The customer will now be prompted to key in the 5 00 gratuity amount and the to press the GREEN button Enter OK Clear REKEY Page 20 6 The customer may then be prompted to confirm the total transaction amount 7 The customer will be prompted to enter their PIN Once the PIN has been entered the customer should press the GREEN button to confirm 8 The customer should now return the terminal If the card has been inserted the card should remain in the terminal PLEASE NOTE Removing the card will VOID the transaction
7. Supervisor Code through the terminal REFUND Key in TOTAL and then press ENTER REFUND Insert or Swipe Card to continue or press CANCEL key Page 21 4 If a gratuity has been added press the GREEN button If 4 REFUND no gratuity has been added press the YELLOW button Gratuity Added Enter YES Clear NO 5 REFUND 5 If a gratuity has been added enter the amount of the Key in GRATUITY gratuity and press the GREEN button and then press ENTER REFUND 6 Key in the Waiter ID from the original transaction and Original Waiter ID press the GREEN button and then press ENTER The transaction will now proceed as per a normal sale transaction Please see Section 13 for information on how to complete a Sale Transaction 23 Pre Authorisation PLEASE NOTE this option is only available for certain types of business Please contact Customer Services for further information Where there is the likelihood of a large value transaction such as a hotel or car hire bill a pre authorisation transaction for the expected value can be made If following a pre authorisation transaction the value of the transaction increases e g as a result of an extended stay at an hotel a further pre authorisation may be required 1 At the READY prompt press the MENU button Use the RANSACTION MENU arrow keys to view the available options and press the Refund GREEN button when the Pre Auth option is highlighted Purchase wit
8. The terminal will print a receipt to confirm the Password has been changed and will return to the READY prompt 16 Refund 1 At the READY prompt press the MENU button 2 Using the arrow keys at the top of the handset select refund and press the GREEN button 3 Either key in the amount of refund transaction and then press GREEN button or swipe insert card in the terminal and then key in the refund amount Enter Current Referral Password and then press ENTER Enter New Referral Password and then press ENTER Confirm New Referral Password and then press ENTER Purch with Cashback REFUND Key in Amount and then press ENTER REFUND Insert or swipe card to continue or press Cancel key If performing a swiped transaction your terminal may prompt you to enter the last four digits of the card number If so key in the last four digits of the customer s card number and press the GREEN button The terminal will check the card If a customer presents a card that supports multiple card schemes you may be required to choose which card scheme to use You may be prompted to swipe the Supervisor Card or enter your Supervisor Code through the terminal PIN entry is not required on refunds the transaction will proceed as a signature verified sale Please refer to Section 13 of this guide for instructions on how to Complete a Sale Page 17 17 Contactless Refunds To perform a Contactle
9. a Waiter ID Follow steps one to six above and select DELETE from the WAITER SETUP menu now proceed as follows DELETE Waiter Key in Code to Delete 1 Key in the Waiter ID code that is to be deleted and then press the GREEN button and then press ENTER 2 If you want to proceed to delete the Waiter press the DELETE Waiter nn GREEN button lt name gt If not press the YELLOW button Enter YES Clear NO Changing a Waiter ID Follow steps one to six of Section 35 Adding an Individual Waiter ID and select Change Name from the WAITER SETUP menu Now proceed as follows Page 31 1 To change a Waiter Name key in the Code of the Waiter that requires change and then press the GREEN button CHANGE Name Key in Code to Change and then press ENTER 2 Amend the Waiter Name by using the RED and YELLOW buttons to erase letters Press the GREEN button and the CHANGE Name terminal will return to the Waiter Setup Menu Key in Waiter s Name lt existing name gt and then press ENTER Creating Default IDs When using the Create Defaults option the terminal automatically creates numbered Waiters from 1 99 instead of named Waiters CREATE Defaults Are You Sure Follow steps one to six of Section 33 Adding an Individual Waiter ID and select Create Defaults from the WAITER SETUP menu Enter YES Clear NO If Waiters don t exist yet When asked whether you would like to create defaults on your terminal press the GREEN
10. button to accept To decline press the YELLOW button If Waiters exist already If Default Waiters exist on your terminal and you wish to add a named waiter this screen will be displayed You Waiters Already Exist MUST delete a Default Waiter before a named waiter can Delete ALL if you wish be added Press the GREEN button tO remove 36 How to Change the Date and Time The terminal has a built in clock which maintains the current date and time If necessary you can also change the date and time manually PLEASE NOTE this will need to be done twice a year when the clocks change 1 At the READY prompt press the MENU button twice Use the arrow buttons to view the available options and press the GREEN button when the Select Function option is highlighted 2 Key enter the number 30 and press the GREEN button You will then be asked to swipe the Supervisor Card or enter your Supervisor Code through the terminal Key in Function Code and then press ENTER 3 The current date will be displayed Re key the correct date and press the GREEN button SET DATE TIME Enter Current Date dd mm yy and then press ENTER Page 32 4 The current time will be displayed Re key the correct time and press the GREEN button SET DATE TIME Enter Current Time f dd mm yy The terminal will return to the READY prompt and then press ENTER 37 How to Set Sleep Parameters This function allows you to set the time when the te
11. functions may not be supported on your terminal please speak to your acquirer for more details 1 Introduction This guide will detail how you install and use your IWL2xxx Bluetooth GPRS terminal including Safety Instructions and instructions on transaction processing printing reports and general maintenance of the terminal Base Unit and Handset Placement for Bluetooth Terminals PLEASE READ THIS VERY IMPORTANT INFORMATION BEFORE PLACING YOUR BASE UNIT AND HANDSET The Ingenico IWL2xxx is a portable product that uses Bluetooth Short Range Radio to communicate between the handset and the base The handset when off the base is powered by a battery which re charges when the handset is put back on the base This notice will help you optimise the operation of your portable product by describing how to place the base s to give maximum coverage and how to manage the impact of battery drain from normal use Handset Base Radio Coverage for Bluetooth Terminals Various obstructions can reduce the level of the radio signal These include walls screens lift shafts steel girders kitchen fittings doors glass mirrors metal objects kitchen equipment YOU MUST BE AWARE OF THE IMPACT YOUR ESTABLISHMENT CAN HAVE ON RADIO COVERAGE Coverage Test Short Range Radio systems like Bluetooth are not like GSM mobile phones they do not operate over extended distances After completing the installation process and charging the battery you MUST
12. not already done so The terminal will display different screens to confirm that the base unit assignment is in progress The terminal will finally confirm that the base unit assignment was successful and will automatically return to the ready prompt after three seconds Assigning a Handset to more than one Base Your handset can be assigned to up to three bases If you are not in range of your primary base unit you can select from two others that the handset is assigned to in order to complete your transaction Follow the prompts below to assign your terminal to more than one base 1 At the READY prompt press the MENU button twice Y M MENU otals 2 Use the arrow buttons to view the available options and Print Function Codes press the GREEN button when the Select Function option is an highlighted Key in Function Code 3 Key enter the number 36 and press the GREEN button You will then be asked to swipe the Supervisor Card or and then press ENTER Page 34 enter your Supervisor Code through the terminal SYSTEN Radio Setup 4 To assign the terminal to a base unit press the GREEN button Enter YES Clear NO To cancel the operation press the YELLOW button RADIO UP Assign to base 5 Choose SELECT BASE and press the GREEN button Select base Remove base 6 Select the number of the base unit you wish to assign your handset to and press the GREEN button You can now proceed to assign your handset to up t
13. or issue number from the card Enter them as they appear on the card and press the GREEN button 5 If the customer is present press the GREEN button If this is a mail order transaction press the YELLOW button and proceed from number 9 below 6 Key in the amount of the transaction and press the GREEN button The terminal will now dial for authorisation The authorisation code will be displayed Press the GREEN button 7 A receipt will now be printed Obtain the customer s signature If the signature is OK press the GREEN button If it is not press the YELLOW button and the transaction will be voided Purch with Cashback lt transaction type gt Insert or Swipe Card to continue or press Cancel key lt transaction type gt Key expiry date MMYY and then press ENTER lt transaction type gt Key start date MMYY and then press ENTER lt transaction type gt Key in issue number and then press ENTER lt transaction type gt Is customer present ENTER YES Clear NO lt transaction type gt Key in Amount and then press ENTER SALE Signature OK ENTER YES Clear NO 8 The signed receipt should be kept for your records The terminal will now print a receipt for the customer Pass the receipt to the customer and the transaction is complete 9 If this is a mail order transaction the YELLOW button will be pressed when asked if the customer is present Key in the amount of the transaction and press th
14. the GREEN PWCB button Key in Amount 3 Either insert into or swipe the customer s card and then press enter through the terminal If performing a swiped transaction your terminal may prompt you to enter the last four digits of the card number If so key in the last four digits of the customer s card number and press the GREEN button 4 Key in the amount of cashback required and then press the GREEN button PWCB Key in Cash Amount and then press enter Page 18 The transaction will now continue as a normal sale transaction Please refer to Section 13 of this guide for how to complete a Sale Transaction PLEASE NOTE Only the last four digits of the card number will be printed on the customer s receipt 19 Cash Advance This option is only available for certain types of business Please contact Customer Services for further information PLEASE NOTE Only certain types of debit cards allow Cash Advance At the Ready Prompt press the MENU button 1 Use the arrow keys to view the available options and press the GREEN button when the Cash Advance option is highlighted 2 Key in the amount of the cash advance and press the GREEN button If performing a swiped transaction your terminal may prompt you to enter the last four digits of the card number If so key in the last four digits of the customer s card number and press the GREEN button 3 Either insert into or swipe the customer s car
15. EN button to proceed or the YELLOW button X Totals or Z Totals to cancel Enter YES Clear NO 5 The terminal will print the report Press the MENU Tear Off button if you wish to reprint the report If not press the TOTALS RECEIPT GREEN button and the terminal will return to the READY Press ENTER if OK prompt Press Menu to Reprint 32 Waiter Totals 1 At the READY prompt press the MENU button twice The Y M MENU TOTALS option will be highlighted Press the GREEN button Totals and the TOTALS menu will be displayed Print Function Codes Select Function Page 28 2 Use the arrow buttons to view the available options and press the GREEN button when the Waiter Totals option is highlighted You will then be asked to swipe the Supervisor Card or enter your Supervisor Code through the terminal 3 Press the GREEN button to print the totals Print Waiter Totals Enter YES Clear NO 4 Jr pl neg press the GREEN button WAITER TOTALS an E Olde WIN DETESER Reset Waiter Totals The terminal will now return to the READY prompt Enter OK Clear REKEY 33 End of Day Banking Banking should be carried out at the end of each business day once the last customer has left the premises This is to make checking credits and reconciliation with your bank statements easier PLEASE NOTE If your acquirer has set a cut off time for end of day banking please note the following To ensure that your statement totals balance
16. IN KKK Cardholder to key PIN Enter OK Clear REKEY Amount PIN ACCEPTED RETURN TERMINAL Do NOT Remove Card Printing CUSTOMER RECEIPT Please Wait Tear OFF CUSTOMER RECEIPT Press ENTER if OK Press MENU to Reprint SALE Please Remove Card Printing MERCHANT RECEIPT Please Wait Tear OFF MERCHANT RECEIPT Press ENTER if OK Press MENU to Reprint SALE Checking Card Please Wait Key in last 4 digits of Card Number and then press ENTER Page 13 presents a card which supports multiple card schemes you may be required to chose which card scheme to use 4 Your terminal may be configured to allow Cashback if so press the GREEN button to select this option Now enter the Cashback amount and press the GREEN button If Cashback is not required press the YELLOW button and continue from step 5 below If Cashback is not configured continue from step 5 below 5 The terminal will now dial for authorisation and a number of messages will appear on the screen 6 The terminal will print a Merchant receipt tear this off and ask the customer to sign it 7 Check the signature and if it is OK press the GREEN button and a Customer receipt will be printed If the signature is not OK press the YELLOW button and the transaction will be cancelled SALE AUTH CODE nnnnn lt Aquirer Name gt Printing MERCHANT RECEIPT Please Wait Tear off MERCHANT RECEIPT Press ENTER if OK Press ME
17. NU to Reprint SALE Signature OK Enter YES Clear NO Printing CUSTOMER RECEIPT Please Wait Tear OFF CUSTOMER RECEIPT Press ENTER if OK Press MENU to Reprint 8 The transaction is now complete and the terminal will return to the READY prompt Sale Contactless 1 From the READY prompt enter the amount of the transaction and then press the GREEN button If you make a mistake press the YELLOW button and re enter the correct amount Page 14 READY Merchant Number 12345678 Key in Amount and then press ENTER 2 The cardholder should present their card against the Contactless symbol on the terminal display Present insert or swipe card 3 The terminal will now print a Merchant receipt Printing MERCHANT RECEIPT Please Wait 4 If the customer requests a receipt this must be done Printing before the next transaction takes place CUSTOMER RECEIPT From the READY prompt press the decimal key and a Please Wait customer receipt will be printed Press ENTER to return to the READY prompt 14 Voice Referrals Sometimes transactions will require you to obtain a voice referral from the Authorisation Centre As a security measure your terminal has been set up to request either the swipe of the Supervisor Card or the input of a Referral Password when this situation arises Please follow the process below if your terminal has been set up to ask for a Referral Password Terminal Displays lt T
18. Post Code prompts 11 To accept the transaction press the GREEN button and a AUTH CODE nnnnn customer receipt will be printed Press the GREEN lt security messages gt button again and this will print a copy of the receipt for Press ENTER to Accept your records Press CLEAR to Decline To decline the transaction press the YELLOW button and a void receipt will be printed for the customer Press the GREEN button again and a void receipt will be printed for your records Page 25 25 Reversal You can reverse the last previously authorised Sale or Refund transaction provided the reversal is carried out within 30 seconds of completing the original transaction 1 At the READY prompt press the MENU button Use the RANSACTION MENU arrow buttons to view the available options and press the Refund GREEN button when the Reversal option is highlighted Duplicate Receipt Reversal 2 The terminal will dial the authorisation centre and display the message CONNECTION MADE The terminal will now confirm the reversal is successful and print a receipt 3 Tear off the receipt and give this to the customer as a copy of the transaction Press the GREEN button The terminal will now print a copy of the receipt for you to retain for your records Press the GREEN button and the terminal will return to the READY prompt 26 Verify Account Press the MENU button and then use the arrow keys to highlight the transaction type from the transaction me
19. aring aids pacemaker hospital equipment etc Your doctor or the equipment manufacturer will be able to provide you with appropriate advice Security of your terminal Upon receipt of your terminal you should check for signs of tampering of the equipment It is strongly advised that these checks are performed regularly after receipt You should check for example that the keypad is firmly in place that there is no evidence of unusual wires that have been connected to any ports on your terminal or associated equipment the chip card reader or any other part of your terminal Such checks would provide warning of any unauthorised modifications to your terminal and other suspicious behaviour of individuals that have access to your terminal Your terminal detects any tampered state In this state the terminal will repeatedly flash the message Alert Interruption and further use of the terminal will not be possible If you observe the Alert Irruption message you should contact the terminal helpdesk immediately You are strongly advised to ensure that privileged access to your terminal is only granted to staff that have been independently verified as being trustworthy CAUTION NEVER ask the customer to divulge their PIN Code Customers should be advised to ensure that they are not being overlooked when entering their PIN Code The terminal must never be put in or left at a location where it could be stolen or replaced with another
20. as REFUND ACCEPTED If the terminal prints the message Totals not Agreed when you carry out your End of Day Banking please contact the Helpdesk If Stored is printed on your End Of Day report please contact the Helpdesk 45 Miscellaneous Prompts Below are explanations for some of the common prompts displayed by the terminal PROMPTS CAUSE REASON REMEDY Call Auth centre Assistance required Call the Authorisation Centre on the number displayed by the terminal Once you have spoken to the Authorisation Centre press the GREEN ENTER button and fol low the prompts displayed by the terminal Call Helpdesk Assistance required Please contact your Helpdesk NOT AUTHORISED The card issuer has declined to Ask the customer to pay by authorise the transaction some other means and press the YELLOW button Referral Assistance required Call the Authorisation Centre on the number displayed by the terminal When the call is answered quote the referral message and your Merchant Number Unable to Authorise Transaction declined by the Ask the customer to pay by card some other means and press the YELLOW button Unable to Connect Terminal not connecting to Call the Helpdesk for guidance host DIV434716B Copyright 2012 Ingenico UK Ltd ALL RIGHTS RESERVED Date December 2012 Released for UT4 13 11 Page 37 Ingenico Ridge Way Donbristle Industrial Park Dalgety Bay Fife KY11 9JU Part Number DIV434716B_COVER
21. beyond payment Terminal User Guide iWL220 250 Contents 1 Introduction 2 2 Important Safety Instructions 3 3 Standards 5 4 Installing the Bluetooth Terminal 6 5 Installing the GPRS Terminal 7 6 Using the Terminal 8 7 Battery and Display Information 8 8 Signal Information for GPRS 9 9 Connection to Base and Radio Connection for Bluetooth 9 10 Using the Menus 10 11 Using a Payment Card 11 12 Starting a Transaction 12 13 Sale Transactions 12 14 Voice Referrals 15 15 Setting the Referral Password 16 16 Refund 17 17 Contactless Refunds 18 18 Purchase with Cashback 18 19 Cash Advance 19 20 Add Gratuity as a Percentage 19 21 Purchase with Gratuity Restaurants 20 22 Refund with Gratuity 21 23 Pre Authorisation 22 24 Key Entering Card Details and Mail Order Transactions 23 25 Reversal 26 26 Verify Account 26 27 PIN Entry Failure 26 28 Cancelling Transactions 27 29 Clearing Mistakes 27 30 Printing Duplicate Receipts 28 31 X and Z Totals 28 32 Waiter Totals 28 33 End of Day Banking 29 34 Entering Function Codes 30 35 Waiter IDs Restaurants 30 36 How to Change the Date and Time 32 37 How to Set Sleep Parameters 33 38 How to Print a Transaction Log 33 39 How to Assign a Terminal to a Base Unit 34 40 How to Change a Paper Roll 35 41 GSM Network 36 42 Insuring the Terminal 36 43 Security Warning Notice 36 44 Helpful Hints 36 45 Miscellaneous Prompts 37 Please note some
22. button 4 You will then be prompted to enter the last Pre Authorised code and press the GREEN button The transaction will now continue as a normal sale transaction and then press ENTER COMPLETION Key in last Pre Auth Code Please refer to Section 13 for information on how to complete a Sale Transaction 24 Key Entering Card Details and Mail Order Transactions You may need to key enter a customers card details if their card is faulty or if you are entering a mail order transaction where the customer is not present A Mail Order Transactions Begin at Step 1 if you are performing a Mail Order Transaction B Card Read Failure or Key Card Number Begin at Step 2 if You have swiped a customer s card at the READY prompt and the terminal displays CARD READ FAILURE OR If you have selected the Sale option from the Transaction menu and unsuccessfully swiped the card three times and the terminal displays Key Card No Page 23 1 At the READY prompt press the MENU button Use the arrow keys to view the available options and press the GREEN button when the required option is highlighted 2 Key in the amount if the transaction and then press the GREEN button or key enter the customer s card number when you see this prompt The card number will be displayed as it is keyed in 3 The terminal will check the card number Key in the card expiry date and press the GREEN button 4 You may be asked to enter the start date
23. communications messages will be displayed An installation report will then be printed displaying the card types that your terminal will accept 3 Finally the terminal will dial the Host computer to report the successful installation e 4 Installation is now complete and the terminal will READY f Merchant Number display the READY prompt Your terminal is now ready for 12345678 use Page 7 6 Using the Terminal Switching the Terminal On and Off To SWITCH ON the terminal when it is off the base press If on the base the terminal will always be powered To SWITCH OFF the terminal press at the same time 7 Battery and Display Information Your terminal is supplied with a removable rechargeable battery This battery recharges when the terminal is connected to the charger unit Following installation the battery charge status is indicated by the battery icon found in the top right hand corner of the terminal display When you charge the battery for the first time it should be charged until full capacity is indicated This may take from 4 to 16 hours New terminals are dispatched with some charge present Transactions can be performed providing the terminal is connected to the charger unit so that it can continue charging Battery low One of these Battery Status Symbols will be displayed depending on the charge in the battery and whether the handset is on the base Battery fully char
24. d through the terminal 4 The terminal will check the card CASH ADVANCE Key in Amount and then press ENTER CASH ADVANCE Insert or swipe card to continue or press CANCEL key CASH ADVANCE Checking card Please wait The transaction will now continue as a normal sale transaction Please refer to Section 13 of this guide for how to complete a Sale Transaction 20 Add Gratuity as a Percentage If the terminal is configured for gratuity this can be added as a percentage of the total or as an actual value Press ENTER if a gratuity is to be added Amount Customer to Enter a Gratuity Press ENTER Page 19 If gratuity with percentage is enabled the following screen will be displayed Gratuity Percentage 1 5 2 10 3 15 4 20 5 Other Select Fixed Percentage from the available options or Total select OTHER to key in an amount Customer to Confirm Total Press ENTER to assist 21 Purchase with Gratuity Restaurants PLEASE NOTE This option is only available for certain types of business Please contact Customer Services for further information 1 Initiate a transaction as normal READY Merchant Number 12345678 The terminal will check the card If performing a swiped transaction your terminal may prompt you to enter the last four digits of the card number If so key in the last four digits of the customer s card number and press the Please Wait
25. device Telephone call Bluetooth You have an urgent call to make while the IWL2xxx is occupying the line In order to get a dial tone quickly place the handset in the hang up position pressing the red key cancel or disconnect the base power supply from the mains network or disconnect the IWL2xxx Page 4 telephone connector from the telephone call socket and place the telephone connector into the telephone wall socket You should hear a dial tone within 6 seconds Specific Absorption Rate SAR for Bluetooth and GPRS devices In order to meet FCC and Industry Canada RF radiation exposure limits for the general population this device must only be operated when held in the hand or in a desktop position with a minimum separation distance of at least 20cm from the user s body and it must not be collocated or operated in conjunction with any other antenna or transmitter Use of this device with an accessory in order to be worn and operated on user s body is strictly prohibited and will invalidate the certifications obtained for FCC and Industry Canada 3 Standards CE Marking The CE marking indicates IWL2xxx complies with the requirements of European Directive 1999 5 EC of 9 March 1999 on Radio and Telecommunications Terminal Equipment for the protection of the health and the safety of the user and any other person e the protection requirements with respect to electromagnetic compatibility and complies with harmonised standards
26. e GREEN button Page 24 lt transaction type gt Is customer present ENTER YES Clear NO IF YOUR TERMINAL IS CONFIGURED FOR CSC AVS A CARDHOLDER VERIFICATION SERVICE PROCEED AS FOLLOWS lt transaction type gt If you see this prompt key in the 3 digit security code Key in Security Code which can be found on the signature strip on the back of the customer s card Now press the GREEN button and then press ENTER PLEASE NOTE The security code for American Express cards is a four digit code and can be found on the front of the card Your terminal will then prompt you to do the following MGE lt transaction type gt e Enter the numeric digits from the customers Post Key in Numerics from Code i e EH11 9YE would be entered 119 and then The Post Code press the GREEN button and then press ENTER Enter the customer s house number i e Flat 5 29 lt transaction type gt High Street would be entered 529 and then press Key in first five digits the GREEN button of the address and then press ENTER 10 The terminal will now dial out for authorisation and lt transaction type gt the authorisation code will be displayed Press the GREEN AUTH CODE nnnnn button lt Aquirer name gt press ENTER The terminal will display the results of the address check The result will be printed on the receipts The security message will advise the response for any information entered at the Security Code Address and
27. e bottom of the card Make sure that the bottom of the card runs firmly along the bottom of the card swipe and that the card is swiped at even speed The speed of the card swipe should not be too slow as this can sometimes cause problems when the terminal is reading the card It is important to swipe cards correctly through the terminal so that they can be read by the card reader Using a Card with the Contactless Reader If the terminal is allowed to process Contactless transactions the cardholder should present their card against the Contactless symbol displayed on the terminal If the card is removed too quickly a message will appear on the display and the cardholder will be asked to present the card again Page 11 Where a contactless transaction is allowed the terminal display will show the contactless symbol ait F P t insert LED s will light at the top of the terminal during different re parts of the transaction or swipe card The cardholder should hold their card against the Contactless symbol Re Printing Receipts Once a re print has been printed the user will be asked to press ENTER Check to ensure receipt is correct if another re print is required press MENU to re print PLEASE NOTE This is not the same as printing a duplicate receipt 12 Starting a Transaction IMPORTANT INFORMATION If your terminal is configured to accept Contactless payments it will always expect you to enter the t
28. e terminal will cancel the transaction print Cancelled receipts and return to the READY prompt SALE Authorisation given ENTER YES CLEAR NO SALE Key in Auth Code lt Auth Code gt and then press ENTER INCORRECT REFERRAL PASSWORD Press CLEAR to retry Enter Referral Password LAST TRY and then press ENTER NUM TRIES EXCEEDE Please call Help Desk on nnnn nnn nnnnnnn Press CLEAR 15 Setting the Referral Password Function 23 will allow you to set and change the Referral Password 1 At the READY prompt press the MENU button twice Use the arrow keys to view the available options and press the GREEN ENTER button when the SELECT FUNCTION option is highlighted 2 Enter the number 23 and then press the GREEN button the terminal will ask you to swipe the Supervisor card 3 Now press the GREEN button to select the option to Set the Referral Password Page 16 SYSTEM MENU otals Print Function Codes Select Function EFT Set Referral Password Enter YES D Clear NO Selecting the YELLOW button will return the terminal to the READY prompt If this is the first time the Password has been set please enter 0000 and then press the GREEN button If the code is to be reset key the current code and then press the GREEN button Enter a new Referral Password and then press the GREEN button Re key the new Referral Password to confirm and then press the GREEN button 4
29. e terminal displays the Battery Power status as a number of bars much like those on a mobile phone display There are a number of factors that can affect the rate of Battery drainage for example e length of time off the base number of receipts per transaction e time before sleep mode is activated time between transactions Depending upon a number of factors you might experience variation in the number of transactions performed for each bar on the Battery Power display Please check the battery status prior to initiating any action on the handset Should it indicate very low no bars or no power then you should return the handset to the base to charge the battery 2 Important Safety Instructions Powering down the IWL2xxx base Disconnect the IWL2xxx power supply block adapter from the electrical mains network Lithium cell Backup battery The IWL2xxx is fitted with an internal lithium cell which can only be accessed by a qualified technician Battery IWL2xxx is fitted with battery specially designed for this terminal e Only use the appropriate chargers and batteries listed in Ingenico s catalogue e Do not short circuit the battery e Do not attempt to remove the battery housing as its components cannot be modified Do not disassemble e Batteries at end of life must be disposed of at the appropriates sites The lifespan depends on D Features e Number of charge discharge cycles U
30. ged off base Page 8 8 Signal Information for GPRS The signal icon represents the strength of the GSM mobile signal The fewer bars indicated represents poorer network strength Your terminal may not be able to communicate with the aquirer if the signal is very poor The network name shown next to the signal icon indicates which network the terminal is communicating by This symbol indicates that the network and SIM card are Active Installed When GPRS is green it shows that the terminal is connected to the internet 9 Connection to Base and Radio Connection for Bluetooth This section of the display banner shows that the handset is connected to the base and also details the serial number of that base It also shows the signal strength If this information is not displayed or the serial number is flashing then you need to move the handset closer to the base unit If this symbol is displayed in BLUE the handset is in range of the base unit and can be used safely If this symbol is displayed in RED the handset is out of range of all the base units and cannot be used Please see section 39 How to Assign a Terminal to a Base unit for further details This symbol indicates the terminal is connected to a network This will only be displayed if your terminal is an ethernet product If this symbol is a lowered receiver the terminal is ready to be used If this symbol is a raised receiver the ter
31. h Cashback Pre Auth 2 Key in the amount of the transaction and press the GREEN button PRE AUTH Key in Amount and then press ENTER 3 Either insert into or swipe the customer s card through the terminal If performing a swiped transaction your terminal may prompt you to enter the last four digits of PRE AUTH the card number If so key in the last four digits of the sen on swine tats customer s card number and press the GREEN button to continue or press Cancel key The transaction will now continue as a normal sale transaction Please refer to Section 13 for information on how to complete a Sale Transaction Page 22 Completion The following procedure will complete a pre authorised transaction when the final account is confirmed with the customer 1 At the READY prompt press the MENU button Use the RAN arrow buttons to view the available options and press the Pre Auth GREEN button when the Completion option is highlighted Completion ash Advance COMPLETION Key in Final Amount 2 Key in the amount of the transaction and press the GREEN button and then press ENTER 3 Either insert into or swipe the customer s card through COMPLETION the terminal If performing a swiped transaction your Insert or swipe card terminal may prompt you to enter the last four digits of to continue the card number If so key in the last four digits of the or press Cancel key customers card number and press the GREEN
32. ill be marked as cancelled Then press the GREEN button and the terminal will print a merchant receipt for your records Press the GREEN button again and the terminal will then return to the READY prompt 2 CANCELLING AFTER AUTHORISATION BUT BEFORE COMPLETION When carrying out a swiped transaction and the transaction requires cancelling after authorisation has been obtained but before the transaction has been completed press the YELLOW button at the SIGNATURE OK prompt to select NO and reject the signature The transaction will be cancelled and a void receipt will be printed 3 CANCELLING AFTER COMPLETION OF A TRANSACTION If the transaction requires cancelling after the transaction has been completed a REVERSAL or a REFUND will need to be performed Please refer to Section 25 for Reversal or Section 16 for Refund PLEASE NOTE Reversal transactions can only be carried out within 30 seconds of the transaction taking place 4 CANCELLING THE TRANSACTION BY THE CUSTOMER If the customer selects to cancel a transaction they will be asked to confirm if they wish to do so and return the terminal You should then remove their card and press the GREEN button and the terminal will print out a receipt for the customer and one for your records 29 Clearing Mistakes If a mistake is made when entering numbers or letters press the YELLOW button until the incorrect numbers or letters have been removed or press the RED button to erase all i
33. it is important that you carry out your End of Day Banking before the cut off time set by your acquirer For information regarding these times please contact Customer Services 1 At the READY prompt press the MENU button twice Y M MENU The TOTALS option will be highlighted Press the GREEN Totals button and the TOTALS menu will be displayed Print Function Codes Select Function 2 Use the arrow keys to view the available options and TOTALSMENU press the GREEN button when the End of Day option is End of Day Banking Totals You will then be asked to swipe the Supervisor Card or enter your Supervisor Code through the terminal EFT End of Day Banking 3 Press the GREEN button to proceed Enter YES Clear NO 4 You will now have the choice of selecting totals for ALL card types or selecting those card types you wish to Select card types to be bank banked Press ENTER for ALL 5 Press the GREEN button to reconcile ALL card types and Press CLEAR to SELECT the terminal will contact each acquirer in turn before printing the report or press the YELLOW button to select the acquirers you wish to reconcile PLEASE NOTE This screen will only be displayed if your terminal is set up with more than one acquirer Page 29 6 You will now be shown a list of the individual acquirers Press the GREEN button to reconcile an acquirer or press the YELLOW button if you do not want to reconcile a particular acquirer Enter YES Clear NO
34. minal is trying to connect to the Host computer Page 9 10 Using the Menus The Transaction Menu enables you to perform a transaction on the terminal At the READY prompt press the MENU button The first option on the list will be highlighted The actual options shown may differ from those shown here PLEASE NOTE Only three options can be displayed on the terminal screen at any one time Use the arrow buttons to view the available options Press the GREEN ENTER button to select a highlighted option The terminal will return to the READY display if no option is selected within 30 seconds The System Menu enables you to perform an administration function on the terminal Select the System Menu by following the instructions below At the READY prompt press the MENU button until the System Menu is displayed Other menu options may appear before after depending on your configuration Use the arrow keys to view the available options and press the button in between the arrows or press the ENTER button to make your selection when the required option is highlighted Throughout the transaction flows in this guide all your READY instructions are denoted by this un shaded display Merchant Number 12345678 All instructions to be carried out by the customer are denoted by this shaded display eure 55 00 PIN kkkk At this time you should hand the terminal to the customer Cardholder to key PIN and ask them to follo
35. nput Now re key the correct entry Page 27 30 Printing Duplicate Receipts 1 At the READY prompt press the MENU button Use the arrow keys to view the available options and press the GREEN button when the Duplicate Receipt option is highlighted 2 Press the GREEN button to print a duplicate receipt It is not an exact copy of either a customer or merchant receipt and has Duplicate Receipt printed on it Duplicate Receipt Enter YES Clear NO 31 Xand Z Totals X Totals can be printed at any time throughout the day and give a sub total of all transactions performed X totals do not reset the totals within the terminal Z Totals show the total of all transactions processed through the terminal for each card company since the last Z Totals were performed Once Z Totals have been completed the totals within the terminal are reset to zero X Totals will also be reset Z Totals are not connected to your Banking totals 1 At the READY prompt press the MENU button twice The SYSTEMMENU TOTALS option will be highlighted Press the GREEN button Totals and the TOTALS menu will be displayed Print Function Codes Select Function 2 Use the arrow keys to view the available options and gt PE OTA MENU press the GREEN button when the required option is End of Day Banking highlighted Totals X Totals 3 You will then be asked to swipe the Supervisor Card or enter your Supervisor Code through the terminal EFT 4 Press the GRE
36. nu and then Press ENTER 1 Insert or Swipe Card 2 Cardholder PIN entry asterisk will be displayed as each PIN digit is keyed in 3 The terminal will contact the acquirer to verify the account holder 27 PIN Entry Failure If an incorrect PIN has been entered the terminal will display INCORRECT RE ENTER PIN The cardholder should re enter their PIN and press the GREEN button Page 26 REVERSAL Dialling lt Aquirer Name gt VERIFY ACCOUNT Insert or Swipe Card to continue or press Cancel key Amount PIN Cardholder to key PIN Enter OK Clear REKEY Amount PIN ACCEPTED RETURN TERMINAL Do NOT Remove Card INCORRECT RE ENTER PIN Cardholder to key PIN Enter OK Clear REKEY Once all the re try attempts have been used the terminal will display the message PIN TRIES EXCEEDED PIN TRIES PACEFDED Contact Card Issuer RETURN TERMINAL Do NOT Remove Card The ene ve hand the terminal back to you and PIN TRIES EXCEEDED contact their card issuer Press ENTER to Continue with Signature The transaction will continue and seek authorisation with a signature verification Press the GREEN button to continue the transaction 28 Cancelling Transactions 1 CANCELLING BEFORE AUTHORISATION A transaction can be cancelled at any time before authorisation has been obtained Press the RED button The terminal will display CANCELLED and print a receipt for the customer which w
37. o three more base units Your terminal will return to the READY prompt when each assignment is complete 40 How to Change a Paper Roll 1 Hold the terminal securely in one hand With the other hand and by using two fingers lift the printer cover release as shown Fully open the printer cover and remove the old roll of paper 2 Unstick the end of the new roll leaving the end free hold the paper roll as shown and carefully place into the printer compartment 3 Holding the free end of the paper and the terminal close the printer cover and push firmly until it locks Pressing the yellow CLEAR button will feed the paper through 41 GSM Network GPRS Only Find Network Please select option required from the Manual Mode Menu and Selec Network Test Signal Strength follow screen prompts 42 Insuring the Terminal Although you rent your terminal for a monthly charge it is strongly recommended that you insure the terminal against loss or damage to a value as recommended by your acquirer 43 Security Warning Notice This terminal is used for the secure transfer of funds using credit and debit cards As such it is designed as a high security device Should you suspect that the terminal might have been removed stolen or apparently modified or replaced then you should advise your Bank immediately and stop using the terminal until advised by the Bank accordingly This is to protect both your business and also the person
38. of at the appropriate collection points 4 Installing the Bluetooth Terminal Ensure the mains supply is connected to the terminal and switched off Ensure you have your Merchant ID to hand This can be found on your Welcome Letter Place the terminal handset onto the base if you have not already done so Now switch on the mains supply Dual Comms Mode PLACE TERMINAL ON A BASE Use the arrow keys to highlight the required option and WITH A PHONELINE and press then press ENTER to select that option ENTER The terminal will display this screen press the GREEN button and a number of additional screens will be displayed while the handset assigns to the base Telephone lt PPP gt i i i LOCAL NETWORK At this screen press the GREEN button and the installation process will continue If your terminal is connected via a direct line press the YELLOW button to select NO Connection Method If your phone line is connected to a Switchboard PBX press the GREEN button to select YES If you selected YES key in the number used to get an outside line often 9 and press the GREEN button If your telephone line uses the 1571 or call waiting function press the GREEN button NOTE if you select no here and you do use these functions the terminal will be unable to dial out for authorisations when a call message is waiting Page 6 1 Key in your merchant number and press the GREEN button The terminal will start to dial the Host compu
39. option 2 Now enter the Cashback amount and press the GREEN button If Cashback is not required press the YELLOW button and continue from step 4 below If Cashback is not configured continue from step 3 below 3 Hand the terminal to the customer The customer should enter their PIN as they do so asterisks will appear on the screen Now press the GREEN button 4 If numbers are entered incorrectly during this process use the YELLOW button to delete and then reinsert PLEASE NOTE Removing the card will VOID the transaction 5 The terminal will now print a receipt which the CUSTOMER must retain for their records Tear off the receipt and press the GREEN button to continue Should you require a reprint of the receipt press the MENU button 6 You will now be prompted to remove the customer s card The terminal will then print a MERCHANT receipt which must be kept for your records 7 Press the GREEN button and the terminal will return to the READY prompt PLEASE NOTE The card number will be masked on the customer s receipt Sale Card Swiped 1 Swipe the customer s card through the terminal 2 You may be prompted to confirm the last four digits of the card number Key in the last four numbers from the customer s card and then press the GREEN button 3 The terminal will check the card If the customer SALE Cashback Enter YES Clear NO PWCB Key in Cash Amount and then press ENTER Amount 55 00 P
40. ransaction Type gt lt Voice Referral Message gt The card should be removed from the terminal and lt Acquirer Name gt handed to the operator who will be contacting the Press CLEAR Authorisation Centre SALE Please remove card for voice referral Please Wait The Authorisation Centre telephone number will be displayed REFERRAL MID 12345678 CALL nnnn nnnnnnn and then press enter Enter your Referral Password and press the GREEN button Enter Referral Password to continue and then press enter If you have not set up your Referral Password please see Please Wait the relevant section overleaf Page 15 Once you have spoken to the Authorisation Centre press the GREEN button to continue with the transaction or if authorisation is declined press the YELLOW button If the YELLOW button is selected the terminal will display Not Authorised and print a Not Authorised receipt The terminal will then return to the READY prompt Enter the authorisation code provided by the Authorisation Centre and press the GREEN button The terminal will now print the receipts and then return to the READY prompt Incorrect Code Password If you enter an incorrect Password this screen will be displayed press the YELLOW button to retry If an incorrect Password is entered at the second attempt this screen will be displayed press the GREEN button for a final retry Once the number of tries has been exceeded th
41. ransaction amount first for whichever type of transaction you are performing the payment flow may differ slightly depending upon your configuration The following sections of this guide detail this type of transaction flow If your terminal is NOT configured for Contactless payments you maybe asked to insert the customer s card first rather than key in the transaction amount first to initiate the transaction If you are asked to Insert Card first you will then be asked to key in an amount continue from the Checking Card Prompt for the transaction type selected 13 Sale Transactions From the READY prompt key in the amount of the Sale and then press the GREEN button The terminal will display Present insert Da 9 50 if the value is less than the contactless limit it will also or swipe card display a Contactless symbol If the card is a Chip card please see Sale Card Inserted If the customer s card has been swiped please see Sale Card Swiped If the customer s card is a Contactless card and is to be used for a Contactless transaction please see Sale Contactless Sale Card Inserted SALE The terminal will check the card If the customer presents Checking Card a card which supports multiple card schemes you may be required to choose which card scheme to use Please Wait Page 12 1 Your terminal may be configured to allow Cashback if so press the GREEN button to select this
42. rminal is not in use before it goes into sleep mode Having the sleep parameters enabled will save on battery life 1 At the READY prompt press the MENU button twice Use the arrow buttons to view the available options and i A Print Function Codes press the GREEN button when the Select Function option Select Function is highiighted 2 Key enter the number 38 and press the GREEN button Key in Function Code You will then be asked to swipe the Supervisor Card or enter Supervisor code Totals and then press ENTER 3 Press ENTER to continue setting Sleep Parameters or SYSTEM Clear to cancel Sleep Parameters Enter YES Clear NO 4 Enter the number of minutes before which the Number of Ming before terminal goes to sleep and then press the GREEN button going to sleep 1 30 The terminal will return to the READY prompt and then press ENTER 38 How to Print a Transaction Log This function allows you to print a log of your last 100 transactions should the need arise for example to check any financial discrepancies At the READY prompt press the MENU button twice Use the arrow buttons to view the available options and Totals i press the GREEN button when the Select Function option AEE uneton Codes is highlighted Select Function 2 Key enter the number 16 and press the GREEN button f You will then be asked to swipe the Supervisor Card or Key in Function Code enter your Supervisor Code through the terminal
43. s who have or will continue to use your terminal Please be vigilant at all times and check your terminal regularly 44 Helpful Hints Terminal Tips Your terminal unit should be left in your retail premises and plugged into a 24 hour power supply at all times If the terminal display is blank ensure the terminal is plugged into the power supply If you have poor quality printing change the paper roll Keep your Supervisor card in a secure place Anyone with access to this card may perform unauthorised refunds Financial Tips Always check you have keyed in the correct amount before going ahead with the transaction If you are referred for an authorisation code read the amount from the slip to ensure you have the correct amount It has been known for the amount of 2 000 00 to be keyed instead of 200 00 A code is then obtained for the 200 00 but the cardholder is debited for the keyed amount of 2 000 00 Always check your bank statement on a regular basis to ensure you are receiving your credits and that the amounts are correct Remember to reconcile the terminal each day as this will generate all the funds to your bank account You will not be credited with Z Totals as these are running totals for your records and do not generate funds to your account Page 36 Keep your copy transaction slips in a safe place There may be occasions when you are asked to provide copies of these Please ensure that Refund transactions show
44. se temperature Warning There is a risk of explosion if the battery is incorrectly replaced Never place the battery next to a heat source or in a fire Electrical power outlet The electrical outlet must meet the following criteria e Must be installed near the equipment and easily accessible e Must meet standards and regulations in the country where used e The protection of the installation must be set to 20A Page 3 Telephone network The phone jack must comply with standards and regulations in the country where used SAM1 SAM2 SIM readers compartment The trapdoor for battery SAM1 SAM2 SIM readers located underneath the terminal must be in place during the normal operation of the terminal See sections Removal of SAM1 SAM2 SIM modules as well as Connecting the battery On airplanes Your handset must be switched off and the battery pack removed whilst on an airplane Non compliance of these safety rules may result in legal action and or a ban on later access to cellular network services Explosion areas Some regulations restrict the use of radio equipment in chemical plants fuel depots and any site where blasting is carried out You are urged to comply with these regulations The terminal shall be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump Electronic health appliances Your handset is a radio transmitter which may interfere with health appliances such as he
45. ss Refund Amount Entry First must be enabled the card scheme must be configured to allow it and the transaction amount must be below the maximum contactless transaction limit PLEASE NOTE A Contactless Refund may be performed either by using credit debit cards if configured or any other contactless devices such as Fobs or Mobile Telephones If the transaction value is below the maximum Contactless REFUND Limit a screen similar to the following will be displayed Key in TOTAL Amount and then press ENTER If the value is above the Contactless Limit you will be REFUND 9 00 asked to swipe insert card Present Insert or Swipe Card to continue Normal card checks will be performed or press Cancel key If refunds are supervisor protected then you will be asked Swipe to swipe supervisor card or key in supervisor code Supervisor Card 18 Purchase with Cashback This menu option only needs to be used to provide Cashback when normal sale transactions are performed with a gratuity Selecting this option allows a transaction to be carried out with Cashback instead of with gratuity PLEASE NOTE Only certain types of debit cards allow Purchase with Cashback 1 At the READY prompt press the MENU button Use RAN the arrow keys to view the available options and Refund press the GREEN button when the Purchase with Sale Cashback option is highlighted Purch with Cashback 2 Key in the amount of the sale and press
46. ter and a number of communication messages will be displayed Terminal Installation Key in Merchant No and then press Enter 2 The terminal will now contact each card acquirer which your terminal is configured to accept Further communications messages will be displayed An installation report will then be printed displaying the card types that your terminal will accept 3 Finally the terminal will dial the Host computer to 40243595 Es STOT report the successful installation F B se 21709 2009 4 Installation is now complete and the terminal will READY display the READY prompt Your terminal is now ready for Merchant Number 12345678 use Check the date and time on your terminal if this needs to be corrected refer to Section 36 of this guide for detail on how to do this 5 Installing the GPRS Terminal Ensure the mains supply is connected to the terminal and switched off Ensure you have your Merchant ID to hand This can be found on your Welcome Letter Place the terminal handset onto the base if you have not already done so Now switch on the mains supply 1 Key in your merchant number and press the GREEN Terminal Installation Key in Merchant No button The terminal will start to dial the Host computer and a number of communication messages will be displayed and then press Enter 2 The terminal will now contact each card acquirer which your terminal is configured to accept Further
47. test the coverage by carrying the handset around your establishment and monitoring the status of the aerial symbol and the signal strength Try to achieve a maximum signal in all areas although this is not imperative Should the signal be lost then you need to either re position the base remember you need power and a phone line or purchase an additional base and handset for your establishment PLEASE NOTE A single handset cannot be assigned to multiple bases at the same time The Radio Link Test Bluetooth Only This test will give a print out of the link quality available at a location You should carry out a Function 36 which will give the link quality at a given location Please refer to Section 33 for instructions on how to test the Signal Quality You now have the ability to see the signal strength on the display To perform this test you will need a Supervisor Card PLEASE NOTE When Cancelling out of this menu after performing the test the handset will verify its assignment to the base Try to keep the base at least 4 metres away from metal objects such as mirrors kitchen fittings and equipment metal doors etc DO NOT let such objects come between the base and handset If you have more than one base ensure there is a minimum of 2 metres between any two Positioning of bases to gain optimum coverage in a multi floor multi obstruction environment will take some time and effort to establish Page 2 Battery Operation Th
48. w the instructions displayed Enter OK Clear REKEY Entering Letters You may need to enter letters using your terminal Most numeric buttons have alphabetical characters allocated to them e g the number 2 button has a b and c allocated to it e g the number 5 button has j k and allocated to it To enter a letter press the relevant number button and then the MENU button to scroll through the letters until you select the character required To enter the next letter you must again select the relevant number button To enter a space press the 0 button followed by the MENU key If a mistake is made when entering numbers or letters press the YELLOW button until the incorrect Page 10 numbers or letters have been removed Then re key the correct entry Once all the numbers or letters have been entered press the GREEN button to accept the entry 11 Using a Payment Card Inserting a Chip Card The card should be inserted with the chip facing uppermost The terminal can detect if a chip card has been swiped as a magnetic card If the card has not been inserted previously it will prompt you to insert the card If the card is inserted the wrong way or there is a problem with the chip the terminal will prompt for the card to be removed and re inserted The terminal will prompt you when the card is to be removed Swiping a Card The card should be swiped with the black magnetic stripe facing the terminal and running along th
49. will add tips gratuities to this waiter without the need for a Waiter ID to be entered during transaction processing The total of all Waiter 0 tips gratuities will be printed as part of the Waiter Totals Report showing the total value of tips gratuities performed Page 30 Adding an Individual Waiter ID Your terminal can be configured to recognise individual Waiter IDs These make it possible to identify which staff member has dealt with the transaction The Waiter ID will be printed on the receipt 1 At the READY prompt press the MENU button twice Y M MENU otals 2 Using the arrow button select the Select Function Print Function Codes Select Function option and then press the GREEN button 3 Enter the number 40 and then press the GREEN button EFT 4 Swipe the Supervisor Card or enter your Supervisor Waiter Setup Code through the terminal Enter YES Clear NO 5 If you want to proceed to the Waiter Setup menu press the GREEN button If not press the YELLOW button 6 Using the arrow button select Add and then press the GREEN button Change Name Delete All Create Defaults 7 Your terminal will automatically allocate the next available Waiter ID Key in the text name description ADD WAITER Code nn and press the GREEN button this field is limited to 10 Key in Waiter s Name characters aaaaaaaaa and then press ENTER Please refer to Section 8 of this guide for instructions on how to enter letters Deleting

Terminal User Guide iWL220/250

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