SoundPoint IP 650 Quick User Guide
Contents
1. 1 Press 2 Select Features 1 then select Forward 4 3 Select Busy 3 4 The screen will say Contact Press the button to enter the number to forward calls to Then select OK 5 Press the down amp button to Disabled and press the button 6 Press the right button the screen will say Enabled Select OK 7 Press the left button you will see the word Save Press Yes 8 Press To disable phone based call forwarding 1 Press 2 Select Features 1 then select Forward 4 3 Select the forwarding feature you want to disable Always 1 No Answer 2 or Busy 3 4 The screen will say Contact Press the button to skip the screen will say Enabled Press the button 5 Press the left button the screen will say Disabled press OK 6 Press the left button the screen will say Save Press Yes 7 Press VOICE MAIL A voice mail icon on the screen a flashing line key and a stutter dial tone indicate one or more new voice mail messages To listen to new voice messages e Press the Msgs softkey select Message Center then select Connct or e Press the More softkey to find the Voicemail softkey TRANSFER CALL TO VOICEMAIL 1 During a call select the xferVM softkey 2 Enter the extension of the person you want to transfer the caller to 3 The caller is transferred directly to the voicemail box at that extension CALL PARK e During a call press the More softk2. Log on to your Virtual Office Online dashboard at http virtualoffice 8x8 com 2 Select Settings then Call Forwarding then select the My Rules tab 3 Update your Call Forwarding Rules and press Save You can return to Virtual Office Online at any time to update your Call Forwarding Rules PHONE BASED CALL FORWARDING To enable phone based Always Forward 1 Press 2 Select Features 1 then select Forward 4 3 Select Always 1 4 The screen will say Contact Press the button to enter the number to forward calls to Then select OK 5 Press the down button to Disabled 6 Press the button 7 Press the right button the screen will say Enabled Select OK 8 Press the left button you will see the word Save Press Yes 9 Press To enable phone based No Answer Forward 1 Press 2 Select Features 1 then select Forward 4 3 Select No Answer 2 4 The screen will say Contact Press the button to enter the number to forward calls to Then select OK 5 Press the down amp button to Disabled and press the button 6 Press the right button the screen will say Enabled Select OK 7 Press the down button You will see Forward After Rings on the screen 8 Press the button enter number of times to ring before forwarding then press OK 9 Press the left button you will see the word Save Press Yes 10 Press To enable phone based Busy Forward
3. confirm that DND is enabled To turn Do Not Disturb off press and select Features gt Do Not Disturb Press again to return to the home screen MICROPHONE MUTE During a call press Mute applies to all modes You can hear all other parties while Mute is enabled but other parties cannot hear you To un Mute press again CALL HOLD AND RESUME During a call press mm Press again the Resume softkey or the line key to resume the call LCR LAST CALL RETURN 1 Press the More softkey then the LCR softkey 2 You can pick up the handset first then press LCR to place the call on your handset INTERCOM 1 Press the Intercom softkey 2 Dial the number you wish to Intercom to and then press the Enter softkey If you are receiving an intercom call the phone rings then automatically connects to your speakerphone AUTO ATTENDANT To access the Auto Attendant 1 Press the AA softkey Press the More softkey if the AA softkey is hidden 2 Follow Auto Attendant voice prompts Page 1 J POLYCOM ONLINE CALL FORWARDING 8x8 strongly recommends using online call forwarding instead of phone based call forwarding so your call forwarding instructions are stored online instead of on your phone If you set your call forwarding rules on your phone they will not be in effect if your phone is disconnected from an Internet connection To enable online call forwarding Virtual Office 1
4. J POLYCOM SoundPoint IP 335 Quick User Guide for 8x8 Virtual Office Applies to phones running Polycom Software 3 2 3 x NAVIGATION Scrolling or Step in out of menus toggle enabled disabled or Enter Select BASIC PHONE FEATURES PLACING A CALL Using the Handset Pick up the handset and then dial the number Or dial the number first and then pick up the handset Using the hands free Speakerphone e With the handset on hook press w any assigned line key or the NewCall softkey Then enter the number or e Dial the number and then press Q or or an available line key Using the optional Headset e With the headset connected press any assigned line key or the NewCall softkey or e Dial the number and then press Q During a call you can alternate between modes by pressing orQ or picking up the handset ANSWERING A CALL Handset Pick up the handset Speakerphone Press the line key or the Answer softkey Headset optional Press Q Incoming calls may be ignored by pressing the Ignore softkey or sent directly to voicemail by pressing the More softkey then the Reject softkey during ringing ENDING A CALL Press the EndCall softkey or the line key corresponding to the line Or ay depending on the call mode press press Q or hang up the handset REDIAL Press to display the Placed Call list Scroll to select the desired recipien
5. ey then the Park softkey A recording will tell you which extension the call is parked on your other party is placed on hold until the parked call is picked up e To pick up a parked call just dial the extension the call is parked at 8x8 Inc CORPORATE DIRECTORY 1 Press and select Applications then select Apps Home then Corporate Directory Listing 2 Browse up and down the directory list and select the person you wish to call speed dial CORPORATE DIRECTORY SEARCH For long directories you can search for a user in the directory and then select their name to speed dial them 1 Press and select Applications then Apps Home then Corporate Directory Search 2 Input name extension or other data into the search field then scroll down and select Search 3 Select the matching entry to speed dial the user or select Back to do a new search CALL LISTS From the idle screen press up for Speed Dial down for Received Calls or right for Placed Calls Or press then select Features gt Call Lists Choose Received Calls Placed Calls or Clear Call information will be displayed Select a call and press to dial the number To Delete the entry Save the contact information or see Info about the call press the More softkey SPEED DIALING To assign a speed dial index see the CONTACT DIRECTORY section To dial a contact assigned to a line key press the corresponding line key You can also enter
6. ing or select the desired ring tone 5 Press the OK softkey to accept the change and then press twice to return to the idle screen HEADSET MEMORY MODE For frequent headset users there is an option to default all calls to the headset To enable Headset Memory Mode 1 Press and select Settings followed by Basic Preferences Headset and Headset Memory 2 Scroll down to Enable and press to select it and then press to return to the idle screen To disable Headset Memory Mode Repeat steps 1 and 2 but select Disable To activate Headset Memory Mode if enabled Press twice The headset icon will flash For more details please see the Polycom SoundPoint IP 335 User Guide available at http www 8x8 com Support BusinessSupport Documentation aspx Page 3
7. lt X X gt where XX is a valid speed dial index from 1 to 99 and then press the Dial softkey to call the corresponding speed dial contact Page 2 J POLYCOM CALL RECORD ON OFF Virtual Office Pro users only Call Record On Off is available on Virtual Office Pro users when the Call Recording feature is set to record calls On Demand 1 To turn on Call Recording during a call press the More softkey to find the CallRecrd softkey You will see a Recording is On confirmation message on the phone screen 2 To turn Call Recording off press the Exit softkey then press the More softkey to find the CallRecrd softkey again Once you press the CallRecord softkey you will see a Recording is Off confirmation message CALL QUEUE IN OUT Call Queue Users Only Users can log in or out of their Call Queues online 1 Log into your Virtual Office Online dashboard at http virtualoffice 8x8 com 2 Select the Call Queue you wish to log in or out of from the top of the screen If you are not part of a call queue this option won t be visible Another way to login or out of a call queue is to dial 557 If you are nota member of a call queue you will hear a message telling you that you are not a member of any call queues SoundPoint IP 335 Quick User Guide for 8x8 Virtual Office Service PM3501010 CUSTOMIZING YOUR PHONE CONTACT DIRECTORY To add a contact in your local phone directory 1 Pres
8. s then select Features then Contact Directory 2 Press to enter a contact into the phone s database 3 Enter first name from the dial pad 4 Press the Ok or Cancel softkeys to accept or cancel changes 5 Press the right arrow to display the next field in the contact s entry 6 Repeat steps 2 through 5 to enter last name and a unique contact phone number not already in the directory 7 Change the other fields as desired 8 Press the left arrow to end data entry 9 Press the Yes or Cancel softkeys to accept or cancel changes then press twice to return to the idle screen Contacts can be easily added from Call Lists For more information see the CALL LISTS section To search for a contact 1 Press then select Features then Contact Directory 2 Using the dial pad enter the first characters for the last name For example to find the first directory entry with the last name starting with J press the 5 key once Searches are not case sensitive Dial the successful match from the resulting search screen To edit a contact 1 Search for contact see above 2 Press the Edit softkey and make the necessary changes 3 Press the left arrow to end data entry 4 Press the Yes softkey to accept your changes and then press twice to return to the idle screen 02 2011 VOLUME ADJUSTMENT Press the lt gt lt volume keys to adjust the call volume of the active mode Pre
9. ssing these keys in idle state adjusts the ringer volume Handset volume will return to a preset level after each call Headset and hands free speakerphone volume will be remembered after each call This configuration can be changed by 8x8 Support RING TYPE You can select different rings to match your preferences and distinguish between calls on lines To change the incoming ring 1 Press Mew _ and then select Settings gt Basic gt Ring Type 2 Scroll to highlight the desired ring type Press the Play softkey to hear it 3 Press or the Select softkey to accept the highlighted ring type and then press to return to the idle screen AUDIBLE RINGER You can select the default alerting destination for incoming calls To change the audible ringer 1 Press Nenu and then select Settings gt Basic gt Preferences gt Alerting Destination 2 Scroll to highlight the desired alerting destination for incoming calls 3 Select the desired destination and then press to return to the idle screen 8x8 Inc CALL TREATMENT DISTINCTIVE RINGING You can set distinctive incoming ring tones for different contacts in your local directory To set a distinctive ring for a local contact 1 Press then select Features gt Contact Directory 2 Search for the contact see the CONTACT DIRECTORY section 3 Press the Edit softkey then scroll down to Ring Type and press to edit it 4 Us
10. t and press again LOCAL CONFERENCE CALLS To create a three way local conference call 1 Connect to the first party 2 Press the Conf softkey to create a new call the active call is placed on hold 3 Place a call to the second party 4 When the second party answers press the Conf softkey again to join all parties in the conference Conference Behavior e Placing the conference call on hold will place the other conference parties on hold e Pressing the Split softkey will split the conference into two separate calls on hold e Tocreate a conference between an active call and a call on hold press the down button followed by the Join softkey CONFERENCE BRIDGE To call into a conference 1 Find the ConfS softkey by pressing the More softkey 2 Follow the Conference Bridge voice prompts CALL TRANSFER 1 During a call press the Trans softkey the active call is placed on hold 2 Place a call to the party to which you want to transfer the call 3 After speaking with the second party press the Trans softkey to complete the transfer Press the Blind softkey to transfer the call without speaking to the second party Transfer can be canceled by pressing the Cancel softkey 8x8 Inc DO NOT DISTURB DND Press and select Features gt Do Not Disturb to prevent the phone from ringing for incoming calls Press again to return to the home screen An icon appears for all lines to
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