Internet User Guide
Contents
1. seethelight Internet User Guide For use with the Zyxel NBG4604 Routers www seethelight co uk 02920 028 710 Internet User Guide 1 Your fibre equipment Please note This guide is for Zyxel NBG4604 routers only This is fibre this is the future Welcome to the next generation of communications future proof cutting edge technology that allows for more entertainment a richer experience and super fast down loads Seethelight deliver high speed internet via fibre optics that makes hi tech applica tions home working and video conferencing a reality Brace yourself the broadband you ve used in the past doesn t compare to fibre s stunning connectivity It s worth looking out for the little differences from traditional data services but don t worry we ll be covering them in the next few pages Please ensure that you read this guide carefully to help you get the best out of your seethelight services Internet User Guide Zyxel NBG4604 routers 2 Last Amended 11 03 2014 1 Your fibre equipment Because seethelight use fibre to bring you high speed internet we use some equipment that you may not be familiar with This next section will give you a quick overview of this equipment Your home will have either of these two set ups Configuration A Patch panel linked to internal wiring to enable internet service in multiple rooms ONT Battery i Back Up EER j Patch Panel ey2. AirPort aac Password Bluetooth C l Show password i vi Remember this network Known networks will be joined automatically If no known networks are available you will have to manually select a network V Show AirPort status in menu bar Internet User Guide Zyxel NBG4604 routers 25 Last Amended 11 03 2014 6 4 Windows 7 1 Click the Start button and right click on Computer and Properties and select Device Manager or Si gt Control Panel System and Security System Control Panel Home ie aR y View basic information about your computer a Device Manager Windows edition Remote settings Windows 7 Enterprise H System protection Copyright 2009 Microsoft Corporation All rights reserved Advanced system settings 2 Click the arrow next to Network Adaptors to see if there is a WiFi adaptor listed If you don t have a wireless adaptor you will have to buy one to plug into one of your computer s USB ports a fy Processhigmt gt gi Computer b a Disk drives L HER Portable Devices te Processors b a Sound video and game controllers b gt Storage controllers bq System devices Internet User Guide Zyxel NBG4604 routers 26 Last Amended 11 03 2014 3 To connect to a wireless network click the wifi icon You should now see alist of available networks Wifi Name 1 Wifi Name 2 Wifi Name 3 1 Wifi Name 4 Wifi Name 5 oat Wifi N
3. settings additional inrormation Connect Internet User Guide Zyxel NBG4604 routers 22 Last Amended 11 03 2014 5 When you have done this click Connect a Wireless Network Connection Heak Ta Choose a wireless network g Refresh network list Click an item in the list below to connect to a wireless network in range or to get more information 2 Set up a wireless network for a home or small office Wireless Network Connection x Related Tasks The network seethelight requires a network key also called a WEP key or WPA key amp i Learn about network key helps prevent unknown intruders from connecting to this network networkin j Type the key and then click Connect Change the preferred na Network key settings additional information 6 You should now be connected to your wireless network Wireless Network Connection TEET Choose a wireless network Refresh network list Click an item in the list below to connect to a wireless network in range or to get more 3 Set up a wireless network for a home or small office Related Tasks Sy Learn about wireless networking Change the order of preferred networks Change advanced settings Connect Internet User Guide Zyxel NBG4604 routers 23 Last Amended 11 03 2014 6 3 MAC OS X version 10 4 1 Go to the System Preferences icon on your dock then click on Network under the Internet amp Network headi
4. Adaptor Telephone Master Socket Exact layout of equipment may vary Your internal wiring is the responsibility of the house owner landlord To resolve an internal wiring problem please contact a qualified electrician If a seethelight technician visits your premises and the issue is caused by an internal wiring fault you may be charged a call out fee Geek Speak Internet User Guide Zyxel NBG4604 routers 3 Last Amended 11 03 2014 Configuration B The same as A but with no patch panel Battery Back Up ecco eere Adaptor Telephone Master Socket Exact layout of equipment may vary ONT Optical Network Terminal This is where the light that passes through the fibre optics on the seethelight network is converted into electrical signals for use by your telephone or computer The ONT is typically located in an under stairs cupboard though this may vary from house to house It has two or four internet and two telephony ports situated on the underside Note Make sure your ONT s power supply is plugged in and switched on or you will not have a connection to the seethelight network for both telephony and internet Internet User Guide Zyxel NBG4604 routers 4 Last Amended 11 03 2014 The ONT has several lights located on it which tell you its status These lights can be useful to help you troubleshoot any problems with your connection The table below describes the lights which may indicate a problem
5. NT 2 Take the other end of this cable and insert it into blue WAN port of your router Take another ethernet cable and plug it into any of your router s remaining ports labelled 1 4 You can then connect your PC or other internet enabled device to the other end of this ethernet cable 3 Connect to your PC internet enabled device through its internet port Internet User Guide Zyxel NBG4604 routers g Last Amended 11 03 2014 2 3 A wireless connection This diagram shows a wireless connection from your router to your PC internet device LAN4 LAN3 LAN2 LAN1 WAN 1 Insert ethernet cable into internet port 1 of the ONT 2 Take the other end of this cable and insert it into blue WAN port of your router For information on how to connect to wireless networks see 6 Connecting to wireless networks Internet User Guide Zyxel NBG4604 routers 10 Last Amended 11 03 2014 2 4 A wired connection using the patch panel This diagram shows a wired connection using your house s internal wiring and patch panel where fitted LAN1 LAN2 Lays EOT LAN INTERNET 1 Insert ethernet cable into internet port 1 of the ONT Internet User Guide Zyxel NBG4604 routers 11 Last Amended 11 03 2014 2 Take the other end of this cable and insert it into blue WAN port of your router Take another ethernet cable and plug it into any of your router s remaining ports labelled 1 4 3 Take the other end o
6. ame 6 ail Wifi Name 7 wl Wifi Name 8 sill Wifi Name 9 alll Wifi Name 10 all Wifi Name 11 p fl Open Network and Sharing Center 4 To connect to a network just click on its name If it s a secure network and it s the first time you ve used it you ll need a password If it s your home network your internet provider will have given you a password sometimes it s printed on a sticker attached to the router If you ll be using the same connection regularly you can tick the box to connect automatically 5 The first time you connect to a network you ll be asked to choose whether it s a home work or public network Internet User Guide Zyxel NBG4604 routers 27 Last Amended 11 03 2014 6 5 Windows 8 1 Move the mouse cursor to the upper right corner of the screen until the charms bar appears Select Settings and then select WiFi 2 Select the wireless network you wish to connect to and click on connect You will be asked to enter your password 6 6 OSX Lion Mountain Lion 1 Click on the AirPort icon in your menu bar and you will be presented with a list of visible wireless networks Select the correct Network you wish to join Air ort On Turn AirPort Off v leafs Other Create Network v Use Interference Robustness Open Internet Connect 2 If the network requires a password you will be promoted to enter it here If it doesn t you should be automatically connected C
7. f this second ethernet cable and plug it into the relevant socket on the patch panel associated with the room where you would like service provided For example if you wish to enable internet service to your study connect the ethernet cable into the socket marked study or the number corresponding to the room socket ID 4 Using another ethernet cable take one end and plug it into a wall socket in the relevant room that your internet service has been enabled to 5 With the other end of this cable connect to your PC internet enabled device through its internet port Internet User Guide Zyxel NBG4604 routers 12 Last Amended 11 03 2014 Note You can enable your internet service to more rooms by adding additional ethernet cabled connections between your router and your patch panel as shown in the diagram below Internal Wiring LAN INTERNET Internet User Guide Zyxel NBG4604 routers 13 Last Amended 11 03 2014 1 Take another ethernet cable and plug it into any of your router s remaining ports labelled 1 4 2 Then take the other end of this ethernet cable and plug it into the relevant socket on the patch panel associated with the room where you would like service provided 3 Using another ethernet cable take one end and plug it into a wall socket in the relevant room that your internet service has been enabled to 4 With the other end of this cable connect to your PC internet enabled device through its inte
8. ffice Access 2007 Default Programs gt All Programs Help and Support 2 Now click on the network that you want to connect to your SSID then click Connect Select a network to connect to Show All v Set up a connection or network Open Network and Sharing Center Cancel Internet User Guide Zyxel NBG4604 routers 19 Last Amended 11 03 2014 Connecting to STL_Customer_50 3 Now enter your network password WPA2 PSK then click Connect Type the network security key or passphrase for STL_Customer_50 The person who setup the network can give you the key or passphrase Security key or passphrase Display characters i If you have a USB flash drive with network settings for STL_Customer_50 insert it now Internet User Guide Zyxel NBG4604 routers 20 Last Amended 11 03 2014 First right click the wireless network icon located in the lower right corner of your screen or go to Connect To on the start menu Cry Set Program Access and Defaults he A Windows Catalog th Windows Update i WiresharkPortable Programs 2 Documents 2 Search Help and Support ff Run Log Off Turn OFF Computer 7 start 602 Printers and Faxes Taskbar and Start Menu Click View Available Wireless Networks Intel PRO Wireles Status Network Duration Speed Signal Strength Packets Local 4rea Connection a Con
9. led then contact your supplier for further advice If you ve checked the above x Check that the correct lights are illuminated on your router for more on this see 4 About your router s Check that the lights on your ONT are showing that your service is working properly for more on this see 1 Your fibre equipment Internet Service Test If you re still having problems it could be your internal wiring You can connect your router directly to the ONT through data port 1 see 2 2 A wired connection to see if this is the case Your internal wiring is the responsibility of the house owner landlord To resolve an internal wiring problem please contact a qualified electrician If a seethelight technician visits your premises and the issue is caused by an internal wiring fault you may be charged a call out fee Internet User Guide Zyxel NBG4604 routers 29 Last Amended 11 03 2014
10. losed Network Choose a security type and enter the name of the AirPort network to join with an optional password Network Name default ig Wireless Security WEP Password LH Password TETTETETT l Show password Cancel OK Internet User Guide Zyxel NBG4604 routers 28 Last Amended 11 03 2014 7 Internet troubleshooting can t get a connection s Check that all cables are attached correctly and that your computer and router are switched on If you re using a wireless connection try a wired connection instead to isolate where the problem lies Some laptops have a switch to turn the wireless connection off or on Make sure this switch is set to on Turn off both your computer and router After a minute or so turn them on and try again s Make sure you ve entered the web address in your browser correctly For example http www seethelight co uk My connection is slow x Check your computer for viruses by running anti virus software You can get a free download of AVG anti virus software at www seethelight co uk Empty your internet browser s cache If you are unsure how to do this consult your browser s help menu get an error message when connect my PC to the wireless network Try disabling your computer s firewall and try again remember to ensure that you have your firewall enabled before connecting to the internet If your connection works when the firewall is disab
11. ly Green Off The NBG4604 is not receiving power The NBG4604 is ready but is not sending receiving data through the wireless LAN Blinking The NBG4604 is sending receiving data through the wireless LAN The NBG4604 is negotiating a WPS connection with a wireless client a off The wireless LAN is not ready or has failed Green The NBG4604 is ready but is not sending receiving data through the WPS connection Blinking The NBG4604 is sending receiving data through the WPS connection off The WPS connection not ready or has failed The NBG4604 has a successful 10 100 1000 MB WAN connection Blinking The NBG4604 is sending receiving data through the WAN P Off The WAN connection is not ready or has failed LAN 1 4 Green The NBG4604 has a successful 10 100 1000 MB Ethernet connection Blinking The NBG4604 is sending receiving data through the LAN a ae Off The LAN is not connected WPS Button Press this button for 1 second to set up a wireless connection via WiFi Protected Setup with another WPS enabled client You must press the WPS button on the client side within 120 seconds for a successful connection Internet User Guide Zyxel NBG4604 routers 16 Last Amended 11 03 2014 5 Router reset procedure If you encounter problems perform a hardware reset of your router back to factory defaults and then refer to section 3 Configuring your router To perform a hardware reset 1 Make sure your router is tur
12. nected 00 00 43 54 0 Mbps Received Properties Disable View Wireless Networks Close Internet User Guide Zyxel NBG4604 routers 21 Last Amended 11 03 2014 3 A window will appear displaying the wireless networks in your vicinity Click on your network your SSID and then click Connect Wireless Network Connection lishiwniic task Choose a wireless network Refresh network list Click an item in the list below to connect to 4 wireless network in range or to get more information 2 Set up a wireless network For a home or small office Related Tasks Sy Learn about wireless networking Ag Change the order of preferred networks Change advanced o seethelight settings Security enabled wireless network WPA Connect 4 Now enter your network password WPA2 PSK Wireless Network Connection hishivathe Taaten Choose a wireless network Refresh network list Click an item in the list below to connect to a wireless network in range or to get more information A Set up a wireless network for a home or small office Wireless Network Connection Related Tasks The network seethelight requires a network key falso called a WEP key or WPA key 4 i Learn about network key helps prevent unknown intruders from connecting to this network networkin Type the key and then click Connect Ag Change the preferred nq Network key E Gp change adv Confirm network kevi PO
13. ned on 2 Use a pen or paperclip to push the recessed reset button push and hold until the power light turns red approx 7 seconds Internet User Guide Zyxel NBG4604 routers 17 Last Amended 11 03 2014 6 Connecting to wireless networks You will find a sticker attached to the underside of your router It will contain the following information Your SSID The name of your wireless network associated with your router s WPA2 PSK The password you will need to enter on your PC s wireless client to gain access to this network You will find instructions on how to set up a wireless connection for the following operating systems Windows Vista see page 19 Windows XP see page 21 MAC OSX version 10 4 see page 24 Windows 7 see page 26 Windows 8 see page 28 OSX Lion Mountain Lion see page 28 KV C C KE KE IMPORTANT If you don t have any of the above operating systems or if you use a non standard wireless client then please consult the appropriate manufacturer manual Geek Speak Internet User Guide Zyxel NBG4604 routers 18 Last Amended 11 03 2014 6 1 Windows Vista 1 Click on the Start button and then click Connect To a Music e Launch Internet Explorer Browser Games Fl Ec Microsoft Office PowerPoint 2007 a Backup and Restore Center Recent Items Computer O Windows Media Center Network Windows Media Player Connect To B Skype Control Panel F 7 Microsoft O
14. ng AA a ShowAll Appearance Desktop amp Screen Saver Hardware 0 o Bluetooth CDs amp DVDs Internet amp Network QuickTime Accounts Date amp Time Parental Controls System Preferences La Q Security Expos amp Spaces E International Q Spotlight 7 LA Kd Keyboard amp Mouse A Print amp Fax Sound Sharing 2 Speech a Startup Disk Time Machine Universa Access Location Automatic 4 Bluetooth Not Connected AirPort Off USB Ethernet Not Connected gt M Show AirPort status in menu bar Internet User Guide Zyxel NBG4604 routers Status Off Turn AirPort On Network Name AirPort Off A M Ask to join new networks Known networks will be joined automatically If no known networks are available you will be asked before joining a new network 24 Last Amended 11 03 2014 3 Select the correct network your SSID from the Network Name list oe Bluetooth ict Connected Status On Turn AirPort Off AirPort does not have an IP address and AirPort cannot connect to the Internet No IP Address USB Ethernet 7 ar Sian CP Network Name M Ask to join new networks Known networks will be joined automatically If no known networks are available you will be asked before joining a new network N The network seethelight requires a WPA gt password aiis i
15. rnet port Internet User Guide Zyxel NBG4604 routers 14 Last Amended 11 03 2014 3 Configuring your router Note If you plan to connect your computer via a wireless connection then please configure your computer as described in 6 Connecting to wireless networks and then continue with this section Your router is shipped pre configured and is ready to be connected to the network If you do need to login to your router then enter http 192 168 1 254 into your web browser and when promoted enter the username admin and the password quick 3 1 Changing the admin password Seethelight recommend that you change your router s default password quick to something else to help keep your computer safe online Use the following procedure to change your password and ensure that you make a note of your new password Launch your web browser and type hittp 192 168 1 254 into your web browser s address bar then press enter Enter the username admin and the default password quick into the router s web page Now click Advanced Setup and navigate to Maintenance then System Internet User Guide Zyxel NBG4604 routers 15 Last Amended 11 03 2014 4 About your router On the top of your router you will find a number of status LEDs that indicate the status of the device These lights can be useful to help you troubleshoot any problems with your connection COLOUR STATUS DESCRIPTION The NBG4604 is receiving power and functioning proper
16. t User Guide Zyxel NBG4604 routers Last Amended 11 03 2014 2 1 Before you begin Your set up options A wired connection from your Zyxel router to your PC internet device see page 9 A wireless connection for your PC internet device see page 10 A wired connection using your house s internal wiring see page 11 Think about Whether you want to connect your computer using a wireless or wired connection If you want the best download and upload speeds available then use a wired connection to your router as internet speeds slow down over wireless connections If you want to go wireless Ifyou have a PC laptop made in the last six years or Apple Mac then you will be ready to go as it will be wireless enabled as standard If your computer isn t wireless enabled you ll need the following equipment For laptop Wireless USB adaptor or wireless PCMCIA card s For PC Wireless USB adaptor or wireless network card And finally s Follow these instructions closely s Don t turn on your power supply until you re sure everything is connected correctly Don t attempt to disassemble any of your seethelight equipment Internet User Guide Zyxel NBG4604 routers 8 Last Amended 11 03 2014 2 2 A wired connection This diagram shows a wired connection from your router to your PC internet device LAN1 LAN2 Lays 1 Insert ethernet cable into internet port 1 of the O
17. with your connection Please note the lights may vary between different versions of the ONT tightrame colour meaning EQPT of Connection OK Connection OK Red Nocomection tos Red Noconnection Pied No conection Check power and other cables are properly connected Check that there are no bends in the fibre connection Internet User Guide Zyxel NBG4604 routers 5 Last Amended 11 03 2014 Battery Back Up This useful piece of kit provides back up battery power so if the mains power fails you will still be able to make telephone calls for up to eight hours Please note that Internet services are not supported when your ONT is running on battery back up power Patch Panel This can be used to distribute data services throughout the home via internal cabling Using the patch cables between the socket and the ONT you can deliver services wherever they are needed in the home for more on this see 2 4 A wired connection using the patch panel Telephony Master Socket and Telephone Adaptor Applicable for voice services Please see Telephone User Guide for more information Internet User Guide Zyxel NBG4604 routers 6 Last Amended 11 03 2014 2 Setting up your internet connection Make sure you have the following Wireless Zyxel Router Network Ethernet Cable colour may vary Router Power Supply And make sure you can locate your ONT for more on this see 1 Your Fibre Equipment Interne
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