EU24/EU24BL Expansion Module User Guide
Contents
1. An outside party is anyone who is not a corporate employee agent subcontractor or is not working on your company s behalf Whereas a malicious party is anyone including someone who may be otherwise authorized who accesses your telecommunications equipment with either malicious or mischievous intent Such intrusions may be either to through synchronous time multiplexed and or circuit based or asynchronous character message or packet based equipment or interfaces for reasons of Utilization of capabilities special to the accessed equipment Theft such as of intellectual property financial assets or toll facility access Eavesdropping privacy invasions to humans Mischief troubling but apparently innocuous tampering Harm such as harmful tampering data loss or alteration regardless of motive or intent Be aware that there may be a risk of unauthorized intrusions associated with your system and or its networked equipment Also realize that if such an intrusion should occur it could result in a variety of losses to your company including but not limited to human data privacy intellectual property material assets financial resources labor costs and or legal costs Responsibility for Your Company s Telecommunications Security The final responsibility for securing both this system and its networked equipment rests with you Avaya s customer system administrator your telecommun2. Understanding Call Appearance Feature Button Status Icons When a call arrives for a call appearance on the EU24 EU24BL Expansion Module the bell icon blinks on the corresponding call appearance To answer the call press the button associated with the call appearance The icons displayed on the call appearance allow you to determine the status for example on Hold of each call on the EU24 EU24BL Expansion Module Table 1 contains an explanation of these icons Table 1 EU24 EU24BL Status Icons Icon Condition Definition None Idle The call appearance line is available or the feature is off A Ringing An incoming call is waiting to be answered Active The call you are currently handling On hold A call currently on hold On soft hold A call put on hold during a transfer or conference Feature Line active Feature Line active Feature pending Feature status Feature status Feature status Button on left side of the display currently is enabled Button on right side of the display currently is enabled Your request is being processed but is not immediately available The Call Center Q Time feature uses this icon The Call Center Aux Work feature uses this icon The Call Center Service Observing feature uses this icon 12 EU24 EU24BL Expansion Module Release 2 User Guide
3. Changing the Display Contrast Using a 2420 Digital Telephone Changing the Display Contrast Using a 4620 4620SW 4621SW or 4622SW IP Telephone Understanding Call Appearance Feature Button Status Icons O ON N N mk ik kk ooo ur N Issue 2 April 2005 5 Contents 6 EU24 EU24BL Expansion Module Release 2 User Guide About The EU24 EU24BL Expansion Module Overview The EU24 EU24BL Expansion Module is an optional device that extends the number of call appearances and Feature buttons available on the telephone The EU24 and EU24BL Expansion Modules are identical in terms of features and functionality The EU24BL has a backlit display area and is used with different telephone models than the EU24 which does not have a backlit display Use the EU24 with these Avaya telephones e 2420 Digital Telephone e 4620 4620SW IP Telephone Use the EU24BL with these Avaya telephones e 4621SW IP Telephone e 4622SW IP Telephone The expansion module has 24 buttons arranged in two columns Depending on how they have been programmed for your call processing system these buttons can be call appearances which are lines for incoming and outgoing calls or features like Call Forwarding Issue Date This document was issued for the first time in May 2002 This document was revised for Issue 2 in April 2005 to include the EU24BL Expansion Module Procedures to adjust the expansion m
4. capable of providing users access to interstate providers of operator services through the use of access codes Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990 Means of Connection Connection of this equipment to the telephone network is shown in the following tables Canadian Department of Communications DOC Interference Information This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment Declarations of Conformity United States FCC Part 68 Supplier s Declaration of Conformity SDoC Avaya Inc in the United States of America hereby certifies that the equipment described in this document and bearing a TIA TSB 168 label identification number complies with the FCC s Rules and Regulations 47 CFR Part 68 and the Administrative Council on Terminal Attachments ACTA adopted technical criteria Avaya further asserts that Avaya handset equipped termina
5. expressly approved by Avaya Inc could void the user s authority to operate this equipment Product Safety Standards This product complies with and conforms to the following international Product Safety standards as applicable Safety of Information Technology Equipment IEC 60950 3rd Edition or IEC 60950 1 1st Edition including all relevant national deviations as listed in Compliance with IEC for Electrical Equipment IECEE CB 96A Safety of Information Technology Equipment CAN CSA C22 2 No 60950 00 UL 60950 3rd Edition or CAN CSA C22 2 No 60950 1 03 UL 60950 1 Safety Requirements for Information Technology Equipment AS NZS 60950 2000 One or more of the following Mexican national standards as applicable NOM 001 SCFI 1993 NOM SCFI 016 1993 NOM 019 SCFI 1998 Electromagnetic Compatibility EMC Standards This product complies with and conforms to the following international EMC standards and all relevant national deviations Limits and Methods of Measurement of Radio Interference of Information Technology Equipment CISPR 22 1997 EN55022 1998 and AS NZS 3548 Information Technology Equipment Immunity Characteristics Limits and Methods of Measurement CISPR 24 1997 and EN55024 1998 including Electrostatic Discharge ESD IEC 61000 4 2 Radiated Immunity IEC 61000 4 3 Electrical Fast Transient IEC 61000 4 4 Lightning Effects IEC 61000 4 5 Conducted Immunity IEC 61000 4 6 Federal Communication
6. version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User How to Get Help For additional support telephone numbers go to the Avaya support Web site http www avaya com support If you are Within the United States click the Escalation Contacts link that is located under the Support Tools heading Then click the appropriate link for the type of support that you need Outside the United States click the Escalation Contacts link that is located under the Support Tools heading Then click the International Services link that includes telephone numbers for the international Centers of Excellence Providing Telecommunications Security Telecommunications security of voice data and or video communications is the prevention of any type of intrusion to that is either unauthorized or malicious access to or use of your company s telecommunications equipment by some party Your company s telecommunications equipment includes both this Avaya product and any other voice data video equipment that could be accessed via this Avaya product that is networked equipment
7. AVAYA EU24 EU24BL Expansion Module User Guide 555 250 702 Issue 2 April 2005 Copyright 2005 Avaya Inc All Rights Reserved Notice Every effort was made to ensure that the information in this document was complete and accurate at the time of printing However information is subject to change Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http www avaya com support Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there may be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support in the United States and Canada call the Technical Service Center s Toll Fraud Intervention Hotline at 1 800 643 2353 Disclaimer Avaya is not responsible for any modifications additions or deletions to the original published
8. epending on which page button you press Chevron symbols provide visual confirmation of the current level 5 Save the contrast level you set by pressing either the telephone s Done softkey or the Exit button To re adjust the contrast repeat this procedure from Step 1 Changing the Display Contrast Using a 4620 4620SW 4621SW or 4622SW IP Telephone 1 With the EU24 EU24BL attached to your phone press the telephone s Options button to access the Options Main screen 2 Select the Contrast Control option from the Options Main screen Press the Line Feature button on either side of the column in which you see the expansion module s model number for example EU24 Doing so identifies that you want to adjust the display contrast and highlights that line To brighten the contrast press the telephone s Right Arrow softkey until you reach the desired contrast level To dim the contrast press the telephone s Left Arrow softkey until you reach the desired contrast level Each softkey press results in the contrast being increased or decreased depending on which arrow softkey you press Chevron symbols provide visual confirmation of the current level Save the contrast level you set by pressing the telephone s Save softkey To restore the previous setting without changing the contrast press the Cancel softkey The first Options Main screen displays Issue 2 April 2005 11 About The EU24 EU24BL Expansion Module
9. ications peers and your managers Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to Installation documents System administration documents Security documents Hardware software based security tools Shared information between you and your peers Telecommunications security experts To prevent intrusions to your telecommunications equipment you and your peers should carefully program and configure Your Avaya provided telecommunications systems and their interfaces Your Avaya provided software applications as well as their underlying hardware software platforms and interfaces Any other equipment networked to your Avaya products TCP IP Facilities Customers may experience differences in product performance reliability and security depending upon network configurations design and topologies even when the product performs as warranted Standards Compliance Avaya Inc is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by Avaya Inc The correction of interference caused by such unauthorized modifications substitution or attachment will be the responsibility of the user Pursuant to Part 15 of the Federal Communications Commission FCC Rules the user is cautioned that changes or modifications not
10. l equipment described in this document complies with Paragraph 68 316 of the FCC Rules and Regulations defining Hearing Aid Compatibility and is deemed compatible with hearing aids Copies of SDoCs signed by the Responsible Party in the U S can be obtained by contacting your local sales representative and are available on the following Web site http www avaya com support All Avaya media servers and media gateways are compliant with FCC Part 68 but many have been registered with the FCC before the SDoC process was available A list of all Avaya registered products may be found at http www part68 org by conducting a search using Avaya as manufacturer European Union Declarations of Conformity CE Avaya Inc declares that the equipment specified in this document bearing the CE Conformit Europe nne mark conforms to the European Union Radio and Telecommunications Terminal Equipment Directive 1999 5 EC including the Electromagnetic Compatibility Directive 89 336 EEC and Low Voltage Directive 73 23 EEC This equipment has been certified to meet CTR3 Basic Rate Interface BRI and CTR4 Primary Rate Interface PRI and subsets thereof in CTR12 and CTR13 as applicable Copies of these Declarations of Conformity DoCs can be obtained by contacting your local sales representative and are available on the following Web site http www avaya com support Japan This is a Class B product based on the standard of
11. mmed as a Call Appearance or a Feature button an error tone sounds If the desired call appearance or feature is not currently displayed use the Alternate Display button to access the additional Call Appearance Feature button labels See Viewing the Alternate Display for more information Changing the EU24 EU24BL Contrast On first time startup the display area contrast is set to a mid level To adjust it to better suit your work environment and lighting 15 contrast levels are available Note You might not be able to distinguish between all 15 contrast level settings Some of the upper and or some of the lower contrast level settings might appear identical to adjacent settings This is normal Changing the Display Contrast Using a 2420 Digital Telephone 1 With the EU24 attached to your phone press the telephone s Option softkey 2 Select the Contrast Line Feature button 3 Press the Line Feature button on either side of the line in which you see EU24 Doing so identifies that you want to adjust the display contrast and highlights that line 10 EU24 EU24BL Expansion Module Release 2 User Guide Using the EU24 EU24BL Expansion Module 4 To brighten the contrast press the telephone s Right Page button until you reach the desired contrast level To dim the contrast press the telephone s Left Page button until you reach the desired contrast level Each press results in the contrast being increased or decreased d
12. module clicks into the appropriate height adjustment notch on the expansion module s base To Adjust the Expansion Module Downward 1 Hold the EU24 EU24BL base with one hand 2 Depress the button on the top edge of the module and gently push the expansion module down until the module s height equals that of the telephone 3 Ensure that the movable section on the underside of the module clicks into the appropriate height adjustment notch on the expansion module s base Issue 2 April 2005 9 About The EU24 EU24BL Expansion Module Viewing the Alternate Display Although the EU24 EU24BL Expansion Module supports an additional 24 Call Appearance Feature buttons it displays only the button labels for one column of 12 buttons at a time A dotted line separates the left column from the right column When you view the labels and icons for the left column the icons for any active or selected right column features display to the right of the dotted line To view the column not currently displayed press the Alternate Display button You can alternately press any Call Appearance Feature button on the column not currently displayed Doing so displays that column and selects the line feature associated with the button you pressed Selecting a Call Appearance Feature Button To select an available call appearance or feature press the button next to the appropriate label in the column currently displayed If you select a button not progra
13. odule s contrast and its viewing angle were also added for Issue 2 Issue 2 April 2005 About The EU24 EU24BL Expansion Module The EU24 EU24BL Expansion Module Figure 1 shows a top view of the EU24 EU24BL with the left column displayed for illustration purposes Figure 1 The EU24 EU24BL Expansion Module TONI JACKI JENN ANNIE PATTY TIMER Q Call Appearance Feature buttons Display 2 Alternate Display button Feature Active icon for feature in left column 5 Feature Active icon for feature in right column 8 EU24 EU24BL Expansion Module Release 2 User Guide Requirements Requirements Before you can use the EU24 EU24BL Expansion Module you must connect the module to the telephone See the EU24 EU24BL Expansion Module Installation and Safety Instructions 555 233 136 for instructions Using the EU24 EU24BL Expansion Module The following sections explain how to use the features of the EU24 EU24BL Expansion Module For more information consult your system administrator Adjusting the Viewing Angle You can adjust the expansion module s viewing angle to match that of the phone to which it is attached To Adjust the Expansion Module Upward 1 Hold the EU24 EU24BL base with one hand 2 Grasp the top of the module and pull up until the module s height equals that of the telephone 3 Ensure that the movable section on the underside of the
14. s Commission Statement Part 15 Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Part 68 Answer Supervision Signaling Allowing this equipment to be operated in a manner that does not provide proper answer supervision signaling is in violation of Part 68 rules This equipment returns answer supervision signals to the public switched network when answered by the called station answered by the attendant or routed to a recorded announcement that can be administered by the customer premises equipment CPE user This equipment returns answer supervision signals on all direct inward dialed DID calls forwarded back to the public switched telephone network Permissible exceptions are A call is unanswered A busy tone is received A reorder tone is received Avaya attests that this registered equipment is
15. the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio disturbance may occur in which case the user may be required to take corrective actions TORET HLA BRS ERM VCCI DE CES 2 72 AMENER TT COREA ERE CHEATS LE DER RE I TI LRU ET ILOKELIMER EINEN TRE NET SLIBRENSILMHVEF To order copies of this and other documents Call Avaya Publications Center Voice 1 800 457 1235 or 1 207 866 6701 FAX 1 800 457 1764 or 1 207 626 7269 Write Globalware Solutions 200 Ward Hill Avenue Haverhill MA 01835 USA Attention Avaya Account Management E mail totalware gwsmail com For the most current versions of documentation go to the Avaya support Web site http www avaya com support Contents About The EU24 EU24BL Expansion Module CVOIVIOW ea a eo nn nn ne wi 13388 DANG u a una a ae ee sr ben din eee es usa The EU24 EU24BL Expansion Module HOCLIFOMENES suisse suite SOSH SRE SEE sa PEED ESE SE SHS Using the EU24 EU24BL Expansion Module Adjusting the Viewing Angle To Adjust the Expansion Module Upward To Adjust the Expansion Module Downward Viewing the Alternate Display Selecting a Call Appearance Feature Button Changing the EU24 EU24BL Contrast
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