Setup and User Guide
Contents
1. Thus when you transmit NetPage could send all odd floors at once and all even floors at once This means your entire facility s can be paged in 2 seconds When you add a new transmitter to NetPage it actually creates its own family Therefore if you added 10 transmitters you would have 10 families In this case it is better to combine transmitters into 1 3 families to be discussed in the instructions later To be done prior to any equipment installation Site Survey where do you place Transmit Controllers Each Transmitter Controller connects to a PC so you must pick a location that has a PC on the local network and the application remains powered on the entire time As a starting point picture the building you are installing in 3D Transmit Controllers should be placed about 500 meters apart outside corners of the building Transmit Controllers should be also separated by 4 5 floors vertically You should think of names for each Transmit Controller such as John Smith s Desk etc This will help you if you have any debugging to be done Now choose Family Names such as Family1 Family2 and Family3 Let s say you installed Transmit Controllers on Floors 1 5 9 and others on 2 4 6 8 you might assign them the following way Family1 to Transmitters on floors 1 4 and 8 since they can all transmit at the same time without interference Family2 will consist of 2 and 6 Family 3 will only have Transmitters on floors 5 and 92. It is critical that you plan your Transmit Controller installations Proper planning can insure successful deployment Install the NetPage Unlimited Server Software Choose a PC that will not power down This PC will be the heart of NetPage and run the NetPage Server program It must have access to the Internet for registration and operation It must also be a PC running Windows 98 ME NT4 2000 or XP Put the NetPage disk into a CD drive on the PC and an Installation Process will begin If it does not begin automatically you should do this by pressing START and then RUN Explorer point to the CD drive and choose SetUp exe It is recommended that you install NetPage on Port 80 If there is an issue the installation software will warn you of any conflicts If conflicts are present check Advanced Settings and try port 8080 LRS NetPage Unlimited Installer Select destination directory E Wrograrn Files LRSWetP age Unfimitedi O Advanced settings After Installation of the NetPage Server it will tell you the web address of the NetPage Server Write this down You will use this web address to open NetPage from any user s PC using Internet Explorer or similar program t RS NetPage Unlimited Installer Setup finished Installation process has finished NetPage Unlimited server software has been installed on this computer Users can access the server website by pointing web browser to http qa kyle or http 192
3. N ETPAGE Setup and User Guide LAS Long Range Systems UK Ltd Link House Leek Road Milton Stoke on Trent Staffordshire ST2 7AH 01782 537000 www Irspagers co uk www pagers co www hospitalpagers co uk Table of Contents WARRANTY m 4 Aegea e 4 SYSTEM SETUP INSTRUCTIO NS acia ainia A ato auda dra A n a aeaa 5 Understanding Paging Families 4 cere e eee eese eerte eese eee en eee ea tata enses esta eats estas estos enses esee enses este enses ens ens ense 5 To be done prior to any equipment installation e eeeeee eese teet sete eene enean tata ens esta estos ens tn sens ene eae ens ense tns enae 5 Install the NetPage Unlimited Server Software eee e eee e ette esee e eene teen een ta testata estos essa enses enses esee ens eaae 6 Administrator Logging in for the first time eerie eee eere eee estne ee sensns tnt a estos tse s rsdsvoo sosis osooso ssso rosses isoon 8 Registrations nM RR pr 9 Entering DE cem E e ER 9 BASIC OPERA TO Nini is 10 Starting up NetPage Unlimited ssena EEE eE O oTe OE oE TETEE OEE 10 ADMINISTRATOR CONFIGURATION sscscsssssssssssseeneeesseeseneneesesenenenssesenenenseseneeeneseseneneneeseaeneneeas 11 SAI O 11 Anti Theft Out of Range Options
4. SMS O Aaron Wright 133 Show all Copyright 2008 LRS All rights reserved Developed by LSI Software E Administrator View of Netpage Unlimited Registration NetPage Unlimited comes with 5 Users in the standard package It is highly recommended that you register your product after installation Upon registering you will be able to order more users waitlists or SMS messages You will also gain access to email notification of NetPage messages To register you would go to the Company Info menu item and fill out the information A request is sent to LRS and you are registered within 24 business hours After successful registration the additional features can be accessed SMS text messages can also be purchased This allows you to be notified via text message if you are not within the facility Entering Users After registration is completed by LRS please enter the names pager numbers and other assorted information After you entered your users they can begin logging in themselves Please provide them with the IP address of the NetPage Server 10 Basic Operation Starting up NetPage Unlimited Go to any PC on your network and start up a browser Type in http lt server IP address gt 8080 if you installed on Port 8080 This IP address should be obtained from your Network Administrator Otherwise just type http lt NetPage Server IP address If you are running the Transmit Controller and the Server on the
5. cerae eee eese eerte eene teen entes enses enses enses enses tees tns enses essa estes enses ese s esso sens enata 11 Pagine SCUINGS e 12 Handout Guest Pager Opus de 12 Message LOS Options RR 12 SMS Text Messaging M 13 List of Pagers called but not returned ccccsscsscsscsscsscsscsscssccscsscsscssesseesesseesessessessessessessessesscssessessessessessessessessesseses 13 OHO Config ration 5 iere AAA NT 13 Range LOSE oC DP sasaaa e 13 Understanding Paging Families ee 14 A A 14 Stored Messages p itas 15 AlAT MS ARR 15 Message NON 15 IAS Sa 16 USER CONFIGURATION insidiari tidia it 17 LCD INTEL P EM MM 17 Pad LIT eee CAO M D CC 18 MESA M 18 My ugyuri absbec co E M 19 ANA A eC RE 20 Stored MESS I ep dio 21 PALIWICM D 21 Losout and Of PremisE e M M 22 PROGRAMMING PAGERS a eicit ete nete a 23 TROUBLESHOOTING cocta enairar occi a t 24
6. 168 7 59 Example of a Web Address Install Drivers on all Transmit Controller PC s After you ve selected a PC in the area you d like connect the transmitter to the USB slot of this PC After Windows finds the New Hardware you will be asked for the driver The NetPage CD folder labeled Drivers contains both Windows Vista and non Vista drivers Choose the appropriate driver and Windows will install the correct driver After the driver is installed you should run the SETUP EXE program on the CD This time select the Transmit Controller It will take you through the process When asked for a Port you should choose the appropriate COM port If unknown go into Device Manager and look under Ports You will see T74 assigned to a specific port Enter that port number in the installation of the Transmit Controller For frequency please select the frequency for your country listed below North Central and South America 467 750 UK Netherlands 459 100 Germany 446 150 France Spain 446 525 If not listed please contact LRS for your frequency RS NetPage Unlimited Transmit Controller setup Setup Status Initial configuration Transmitter name Company 1 Serial number FF6B Generate COM Port COM1 SA Frequency Confirm Cancel One transmitter may be enough for your location However if you intend to install more transmitters for larger buildings you will need to install additional Transmit Controll
7. chosen your pagers might not work Allow Reprogramming This option is useful if someone lost their pager They can select a transmitter close to their office that will be used to send reprogramming signals This is useful so all transmitters do not send reprogramming signals since that cause a lot of mad users Transmitter Family This describe the Transmitter Family this transmitter belongs to It will transmit when the NetPage Server tells this family to transmit TURN OFF TRANSMITTER Pressing this button will disable this transmitter If you have any issues with a transmitter it is best to Disable first and then repair replace the damaged unit 15 Stored Messages A stored message is a commonly used message Instead of retyping it for every page message you can store them There are 2 types of Stored Messages Global Message and My Message A Global Message can only be set by the Administrator Any users have access to these stored messages An example of a Stored Message is Please come to Using this message a person can click on a name and then click on this message They can then add Room 12 so the entire message that is received will be Please come to Room 12 A My Message is the exact same thing except that users define these themselves Alarms Alarms are periodic or a one time page message used to remind users of different tasks For example a Manager s Meeting that occurs every Thursday at 9 00AM All
8. useful when employees go to lunch Waitlists List of Guests Customers Patients etc that are waiting for something NetPage maintains an electronic waitlist of all people holding pagers or have given their mobile phones for SMS texting On Premise Off Premise When a user is physically in a building he she is considered On Premise Likewise if they are out for any reason they should be considered Off Premise Long Range Systems UK Ltd Link House Leek Road Milton Stoke on Trent Staffordshire ST2 7AH 01782 537000 www Irspagers co uk www pagers co www hospitalpagers co uk
9. FREQUENTLY ASKED QUES TIONS 5 ener dete dep nrunuSbTMD cue ad 25 GLOSSAR eis Rda 27 Warranty Long Range Systems Inc warrants this product against any defects that are due to faulty material or workmanship for a two year period after the original date of consumer purchase This warranty does not include damage to the product resulting from accident misuse or improper electrical connection If this product should become defective within the warranty period we will repair or replace it with an equivalent product free of charge LRS will return your product via UPS ground shipping All warranty claims must be initiated through our customer service department Customer Service 800 437 4996 4550 Excel Parkway Suite 200 Addison TX 75001 This warranty gives you specific legal rights and you may also have rights that vary from state to state LRS Offices World Headquarters LRS Brazil LRS Europe GmbH Long Range Systems Inc 5511 41528416 49 531 310542 0 4550 Excel Parkway Ste 200 www lrspager com br www lrs eu com Addison TX 75001 800 437 4996 214 553 5308 LRS Colombia LRS South Africa Fax 214 221 0160 57 1 7592452 27 21 422 4975 www Irscolombia com www lrssa com LRS Australia 61 02 9955 5700 LRS Canada LRS United Kingdom www Irsaustralia com au 877 607 7243 44 0 1782 537000 www Irscanada ca www Irspagers co uk System Setup Instructions If you are installing NetPage Unlimited in a large facility it
10. Off Configuration This option is really meant for optimizing battery life on the pagers You should check those days you are open for business If a day is NOT checked NetPage will automatically send out signals every 5 minutes telling pagers to turn off This is useful if you left your pager in your office and it automatically turns on at 8AM If you are closed on Saturday the pager will still come on but NetPage will turn it off thus giving you about 3096 more battery life Range Test This option is really only meant for startup situations or if you feel there is a dead spot in your company You simply grab a pager and put in that number Then you select what type of pager it is By pressing Start Test NetPage will send out continuous 1 second pages so you can walk the entire facility and see where you are not able to be paged 14 Understanding Paging Families NetPage is a very sophisticated paging protocol allowing multiple transmitters to operate within an area Let s say your organization was a hospital and required 10 transmitters 1 per floor The average NetPage message takes about 1 sec to transmit If you had 10 transmitters they would each take their turn and it might take up to 10 seconds to transmit to your organization Using Paging Families NetPage combines transmitters into non interfering groups For example if you can transmit on the odd floors without any of them interfering then you could combine all odd floor t
11. age Clicking on any waitlist will bring up certain features about that waitlist which can only be changed by the Administrator Name The name of the Waitlist do not name 2 waitlists with the same name Type of Pagers Each waitlist can use one type of LRS pagers Select the pager type you will be using Enable SMS messaging This feature allows you to SMS text a guest waiting o the list Be aware you must have SMS credits in your account for this feature to operate SMS Text Message This is the message that will be defaulted in the SMS message If anyone sends an SMS this message will be shown to the customer Users This is a list of users who can view and edit names on this waitlist Only these individuals can make changes to the selected waitlist 17 User Confiquration Page Staff This is the default screen of NetPage In this screen you will see a list of all Users Groups within your organization After each name is Group Number if 1 99 Pager Number above 100 or SMS this indicates they will receive messages via SMS The Orange Green dots on the left of each name indicate whether the employee is on premise within paging distance or off premise outside the paging area This will be discussed in more detail in the My Profile section ZN NETPAGE e M 2 Paging Users Configuration Page Staff My Profile Stored Msg Logout Message Log Group List Alarms Off Premise AOUTBOUNDARIES Welcome J
12. ason Barge Jason 126 Staff Paging d Messages Received Pager Number Name Message Check Leads in Netsulte NetPage 4 27 09 11 00 AM e Check Leads in Netsulte NetPage 4 24 09 11 00 AM ea Check Leads in Netsuite NetPage 4 23 09 11 00 AM e Double check the server backup NetPage 4 22 09 2 00 PM Gima r e Check Leads in Netsulte NetPage 4 22 09 11 00 AM e Check Leads in Netsuite NetPage 4 21 09 11 00 AM e Marketing Meeting in Yellow Room NetPage 4 21 09 10 30 AM C search Cua NETTTITCHENENEENENIEM A All Page Come to Aaron Wright 133 Phone Call Q Messages Sent Q Abel Barboza 110 Call me e Everything OK over there Stacey Nicholson 168 4 20 09 2 49 PM Accounting 1 Adam Barge 128 re Allegiant 7 Angle Mendez 124 Q Barbara Lovegreen SMS J Brad Kuykendall 130 Chad Maynard 122 Chantilly Berryman SMS Claude Alexander SMS 3 Dave Carrington 152 gt David Blake 106 Deanna Peterson 132 Elisa Salinas 107 Eng Mktg Meeting 15 Engineering 5 Eugenla Mateiu 102 User View of Netpage Unlimited 18 Page Guest If your Administrator has assigned a Guest Paging Waitlist to you then you will see this menu option If not you have not been assigned a Guest Paging Waitlist and cannot use guest paging Please see your Administrator Before you can page a guest you must handout a pager Press this button It then asks yo
13. ate a new My Group 1 Click on New My Group button 2 Name the My Group 3 Choose the people you wish to include in this My Group 4 Click Save 21 Stored Messages A stored message is a commonly used message Instead of retyping it for every page message you can store them There are 2 types of Stored Messages Global Message and My Message A Global Message can only be set by the Administrator Any user has access to these stored messages An example of a Stored Message is Please come to Using this message a person can click on a name and then click on this message They can then add Room 12 so the entire message that is received will be Please come to Room 12 A My Message is the exact same thing except that users define these themselves To create a My Message 1 Click On New My Message button 2 Select is this for Staff Pagers Guest Pagers or Both 3 Type the Message you would like to save 4 Click Save Button Alarms Alarms are periodic or one time page message used to remind users of different tasks For example a Manager s Meeting that occurs every Thursday at 9 00AM All managers will receive a weekly page message to remind them Alarms can be defined as One Time Hourly Daily Weekly or Monthly There are 2 types of Alarms Global Alarms and My Alarms A Global Alarm can be programmed only by an Administrator My Alarms are similar to Global Alarms but can be set by a user Users cannot program alarms fo
14. em options Staff Pagers If the staff pagers are rechargeable then you must have charger and pager close by when reprogramming 1 2 3 4 5 6 7 8 9 Click on a name from the Users List Be sure they are listed in the correct Groups If enabled be sure the pager On Off settings are correct Press Program User s Pager button Confirm the User s Pager number and Groups Press Re Program Now button Select a transmitter that is close to your current location NetPage will tell you how many beeps to expect to hear remember this Follow the instructions to proceed Guest Pagers Only Administrators can Reprogram Guest Pagers Please be sure you have pagers and charger near you when reprogramming Non Text Guest Pagers will require 2 coaster chargers One is used to charge the coasters and one is used for reprogramming 1 Click on Settings Menu 2 Click on Handout Guest Pager Options 3 Read the bottom of the screen and press Click Here button To Reprogram non text guest pagers you must have an NP programming cable purchase from LRS or make your own 4 Select a transmitter nearest to you 5 Follow the instructions 24 Troubleshooting Cannot connect to NetPage Website address 1 2 Confirm your PC can connect to Internet Confirm you wrote the web address of NetPage Server correctly Cannot Page a Staff Pager 1 2 E Confirm you registered your company if not you are limited to 5 users C
15. er drivers and TX 74USB transmitters on other PC s Administrator Logging in for the first time Go to any PC on your network and type in http lt server IP address gt 8080 if you installed on Port 8080 This IP address was given to you when you installed the NetPage Server Otherwise just type http lt server IP address gt If you are running the Transmit Controller and the Server on the same PC as you are using then go to http localhost or http localhost 8080 and hit ENTER Login using the following credentials Username admin Password admin L3 Paging Le Users r gt System Page Staff My Profile Stored Msg Settings Logout Page Guest Group List Alarms Families Off Premise Message Log User List Waitlist Transmitters Company Info AB Configuration Welcome Administrator admin Staff Paging Sms balance 8163 Pager Number Name e Messages Received Message e Line Up NetPage 4 27 09 8 23 AM e Web Service Netpage Error NetPage 4 25 09 6 04 PM e Line Up NetPage 4 24 09 8 23 AM Gm Clear Line Up NetPage 4 23 09 8 23 AM Line Up NetPage 4 22 09 8 23 AM O Lost connection vith transmitter NetPage 4 21 09 10 48 AM C Line Up NetPage 4 21 09 8 23 AM Kuba Poskrobko 333 Come to Jeff Jones 136 Phone Call Q Jim Livingston 120 Call me Q ken Lovegreen SMS Q Messages Sent Q adam Barge 128 Q markmccallum SMS Chantilly Berryman
16. et time This is useful if you are set to receive SMS text message when off premise away from the office Thus when you are logged out NetPage will send messages to your mobile phone SMS Text Messaging Using this feature you can automatically receive SMS Text Messages either Always Never or just when you are off premise When someone sends you a message and you are off premise NetPage Server will automatically reroute your paging message to your mobile phone Paging Options This selection allows you to choose functions specific to you Staff Paging default message After you send a message to a staff person you can set the message area on the Staff Page to go blank keep last message up there or revert back to a stored message Guest Text Paging Mode Set what you want the Guest Text Pager to do when it is paged and what you want it to say Guest Non Text Paging Mode There are about 5 different paging modes for coaster style pagers without an LCD message display The pull down menu has them listed Staff Paging mode Typically most users prefer to keep the paging mode they set on their pagers If you want you can override their settings and give a special Paging mode that only comes from you 20 On Off Configuration When your pager is programmed it can automatically be programmed to set the on off configuration to saves battery life On Time This is the time you wish the pager to come on every day Off Time This i
17. ility then leave this blank Enable Time Synchronization If enabled NetPage Server will automatically send out synchronization messages to the pagers so they are all kept on the same time It is recommended that the PC with NetPage Server installed has a time synchronization program enabled Maximum Users in My Group Users of NetPage have the ability to create custom groups of pagers called My Groups They can add any number of pagers up to 5 to their My Group However be aware that as you add more users it takes longer to page them Each paging message takes approximately 1 second per paging family So if you have 5 members it can take up to 5 seconds to page them in your facility Maximum users which can be paged at one time This is similar to My Groups and is limited to 5 users maximum NetPage limits this so there are minimum delays on paging Anti Theft Out of Range Options Anti theft causes NetPage to send out messages every 15 seconds telling the pagers that they are in range If they stop getting this signal then they display out of range messages Enable Guest non Text Only causes Non Text guest pagers to beep when taken out of range Enable Staff and Text Guest Causes only staff and text guest pagers to beep when taken out of range 12 Paging Settings All Page Number This will page if you try to page all text pagers You can set it to any number 1 999 but it is recommended leaving at 911 Your pagers ha
18. is advised to have a scaled drawing or sketch of the building you are installing This includes floors PC s desks etc It is recommended that an IT manager or supervisor be involved in the installation process Basic Overview NetPage Unlimited contains 2 basic parts which require installation NetPage Server Typically installed on a network server All communication traffic will be controlled by the server Only one NetPage Server is to be installed per company Transmit Controller This is Windows based PC that is connected to an LRS transmitter If you are a large facility Transmit Controllers should be spaced evenly throughout the facilities In smaller applications 100 000 square feet 1 transmitter should be sufficient Understanding Paging Families NetPage is a very sophisticated paging protocol allowing multiple transmitters to operate within an area Let s say your organization was a hospital and required 10 transmitters 1 per floor The average NetPage message takes about 1 sec to transmit If you had 10 transmitters they would each take their turn and it might take up to 10 seconds to transmit throughout your organization Using Paging Families NetPage combines transmitters into non interfering groups For example if you can transmit on the odd floors without any of them interfering then you could combine all odd floor transmitters into one family Then the even floor transmitters can be combined in another family
19. ll go off Do you offer Out of Range for Guest Paging Yes However the entire network must use it Therefore you cannot have Emergency Room with anti theft and Mammography without it Can page everyone on the Waitlist at one time Yes Each Waitlist is assigned its own Group number It is important to keep pagers marked as Emergency Room etc so they receive the All Page together Does it work SP4 pagers No Only works with Text Staff Pagers Text Guest Pagers and Non Text Guest Pagers 26 What about Telephone Interconnect Coming Soon Can page outside a building You can page outside like you do now However if you want to page any distance outside the building you must use an amplifier and rooftop antenna How do purchase more SMS Messages Contact LRS to purchase more SMS messages What is a Transmitter Family Multiple Transmitter Controllers that are grouped together and can transmit at the same time without interference Can a user clear their own created messages Yes Go to Stored Msg and click on the message you wish to delete On the left of the screen select Delete Can a user clear Global Messages No only an Administrator may clear a Global Message Can a user clear sent messages No Only the Administrator may clear sent messages What do do if my pagers start beeping Out of Range in an area where can receive pages The user should make sure that there are not 2 transmitter
20. managers will receive a weekly page message to remind them Alarms can be defined as One Time Hourly Daily Weekly or Monthly There are 2 types of Alarms Global Alarms and My Alarms A Global Alarm can be programmed only by an Administrator To setup a Global Alarm the Administrator will do the following steps 1 Assign a name to this alarm such as Manager s Meeting Choose an Interval or One Time only Type the Message you would like to appear on the pager Click Save It will then ask you for the people you would like to page If you intend to page more than 5 people at once it is best to assign them to a Global Group Sales Service etc Their pagers must be reprogrammed to include this group number 6 Whenit is time for the alarm everyone in that group will be paged uS e UIS My Alarms are similar to Global Alarms but can be set by a user Users cannot program alarms for Global Groups Sales Service etc Message Log As an Administrator you can view all messages sent and received via NetPage Because there can be so many messages NetPage includes a search function You can look up messages sent received by user by date etc 16 Waitlists this option is only viewable if you purchased a waitlist for waiting customers If you purchased a waitlist from LRS you will see it in the list on the right hand side of the page If you purchased more than 1 waitlist you will see each of them listed on the right side of the p
21. mit Controllers where you have dead spots You essentially build a wide area paging network inside a building As long as a company has a VPN to other offices they can be connected NetPage will utilize the Transmit Controllers in series paging each one How can find dead spots As an Administrator there is a range test mode similar to any found in T74xx transmitters You set it and it pages you about every 10 seconds If you do not receive a page in 15 seconds you know it is a dead spot What happens if a Transmit Controller malfunctions NetPage Server continuously monitors each Family and Transmit Controller If one fails the Administrator is notified via pager SMS and email How many Users come with NetPage Unlimited Up to 100 000 users can be used How do people know paged them There is a setting by the Administrator that puts your nickname after a page from you For example you might type Call me now and it will show up on a page as Call me now JOHN This saves time telling people who paged them How many messages can store Virtually unlimited The Administrator will preset common messages but a user can always save an unlimited number of their own Can page more than 5 people in My Group No This is due to anti theft out of range signals which must be sent every 15 seconds By paging more than 5 people you start to overlap the 15 second marker and anti theft will not be sent Everyone s pager wi
22. nutes It will not send SMS text This is only for guest receiving pagers Enable Wait Time Exceeded Alert With this feature enabled you can be alerted via red name on list when a guest has exceed a predetermined wait time If enabled you will need to set the Alert goal Message Log Options Purge after xx days This option purges the message log after a predetermined number of days This means nobody can view their messages older than XX days 13 SMS Text Messaging this is only viewable if you registered your company with NetPage Enable SMS Text and Email options Enabling this option gives users within your organization the ability to send SMS messages to themselves or other users It also lets you select if users should receive emails of their received messages if they have been paged Administrators just enable users must still enable these features in their own profiles Alert me when my balance goes below This sends an SMS message and email to all Administrators on NetPage when the SMS balance goes below a certain number It is basically a reminder to buy more SMS messages Forward Paging messages to email addresses This tells the NetPage server to send all received messages to the recipient s email address List of Pagers called but not returned This is a useful tool for seeing what pagers were called but never returned By viewing this list an Administrator can pro actively seek out missing pagers On
23. onfirm your Transmit Controllers are set to the right frequency contact LRS if you don t know Confirm NetPage Server is on the right System ID Pager should be numbered above 99 1 99 is reserved for Global Groups When you remove pager from the charger or replace the battery the System ID will be shown in brackets For example 0 23 means System ID 0 pager number 23 Cannot page a Guest Pager 1 2 3 4 5 Only registered companies can use guest paging Confirm the Waitlist assigned to you see your Administrator Confirm your Transmit Controllers are set to the right frequency contact LRS if you don t know Confirm NetPage Server is on the right System ID Be sure your waitlist is set to non text or text pagers correctly see your Administrator We have dead spots within our company that cannot be paged 1 2 3 4 Purchase another transmitter from LRS USB or Serial version Install a Transmit Controller in the dead spot using the new transmitter Confirm your Transmit Family does not contain 2 transmitters that overlap coverage areas Run a range test NetPage Settings during off peak hours to confirm it is really a dead spot The time on my pager keeps changing 1 2 NetPage Server PC is probably not on the right time see Administrator Administrator can disable Time Synchronization 25 Frequently Asked Questions What is the distance of Netpage Netpage is technically unlimited You drop in Trans
24. r Global Groups Sales Service etc To setup a My Alarm do the following steps 1 Click the New My Alarm Button Assign a name to this alarm such as Manager s Meeting Choose an Interval or One Time only Type the Message you would like to appear on the pager Click Save It will then ask you for the people you would like to page If you intend to page more than 5 people at once it is best to assign them to a Global Group Sales Service etc Their pagers must be reprogrammed to include this group number See your Administrator 7 When it is time for the alarm everyone in that group will be paged o gom 22 Logout and Off Premise The difference between logging out and going off premise is a temporary versus permanent If you logout NetPage will ask you if you are going off premise leaving the facility If you answer YES then NetPage will mark you as Off Premise You must log back in when you return Off Premise Button allows you to go off premise temporarily For example you go to lunch NetPage marks you off premise but when you return you simply click the on premise button and you are back into NetPage without having to log back in 23 Programming Pagers NetPage can easily program any type of LRS pagers via simple menu screens Unless it is absolutely necessary LRS advises only the Administrator to have Reprogramming privileges Administrators should disable this from Users by un checking the box under Settings gt Syst
25. ransmitters into one family Then the even floor transmitters can be combined in another family Thus when you transmit NetPage could send all odd floors at once and all even floors at once This means your entire facility s can be paged in 2 seconds When you add a new transmitter to NetPage it actually creates its own family Therefore if you added 10 transmitters you would have 10 families In this case it is better to combine transmitters into 1 3 families to be discussed in the instructions later To move transmitters to other families you click on Transmitters menu tab and select the appropriate transmitter Then you change the Paging Family by pulling down the list and selecting another family Transmitters By clicking on the Transmitters menu tab you see a list of transmitters if you have more than one transmitter Name This is the name of the transmitter Typically itis named by the PC it is residing on so it is easy to locate and repair if a problem arises Example would be John Smith indicating it is on John Smith s PC Physical Location This is typically the PC location Examples would be Accounting or Engineering IP Address This should never be changed It is the address of the PC the transmitter is located on Frequency This sit e operating frequency of the transmitter Again this should not be changed unless a problem arises The Administrator can change this but be aware that if the wrong frequency is
26. s in the same family with anti theft ON If the two transmitters are within range of each other but cannot be physically moved on of the transmitters should be changed to a different family How many Global Groups can have The Administrator can create up to 99 Global Groups How many My Groups can have A User does not have a limit to the number of My Groups they can create Why will my Transmit Controller not Initialize 1 Make sure the USB cable from the PC with the Transmit Controller is connected to the Transmitter 2 Make sure the correct COM Port is selected for the Transmitter 3 Press Start Service If Transmit Controller still will not initialize contact LRS for help 27 Glossary NetPage Server There is one server that is installed per company NetPage Server should be installed on a PC that is always running Transmit Controllers Strategically located PC s which have LRS transmitters connected to them These PC s should remain running at all times The Server communicates with these PC s for sending paging messages inside the building s Transmitter Families Multiple Transmitter Controllers that are grouped together and can transmit at the same time without interference Typically you want to have no more than 3 paging families per company Receptionist Rights A user who can add guests to more than one waitlist Also a Receptionist can log people on and off premise at any time This is
27. s the time you wish your pager to turn off every day Remember You can manually set the Auto ON Off in the pager by yourself at any time In order for this Auto ON Off to get loaded into the pager the pager must be reprogrammed Reprogram Your Pager You can reprogram your pager at any time However you must pick the closest transmitter to your office or the location where you are standing when reprogramming This is critical so you do not accidentally reprogram another person s pager at the same time If you are unsure of where the closest Transmitter is located please consult with your Administrator Group List Groups within NetPage are bunches of people combined so it is easier to page them using only one name For example Sales might include all Sales People If they are more than 5 in this Group it is recommended that the Administrator create a Group dedicated to these people Groups also make it easier for alarms so you can just add one group name and everyone gets paged In the Group List menu you will see all Groups listed Sales Service Repair etc These groups can be Global Groups or My Groups Only Administrators can create Global Groups However as a user you have the ability to create a new My Group There can be up to 5 people within a My Group If you need more than 5 we suggest hat your Administrator creates a new Global group and those people must have their pager reprogrammed to be in that Global Group To cre
28. same PC as you are using then go to http localhost or http localhost 8080 and hit ENTER Staff Paging This is the first screen you come to in NetPage Unlimited You will see a list of user names in the lower right Click on up to 5 user names Then type a message in the message box and hit Send button The message should immediately go to those individuals Guest Paging Click on the Menu item in the top called Guest Paging you must have access to at least one guest paging waitlist or this menu item will not be shown Before you can page anyone you must hand them a pager Press Handout and enter the customer name and pager cell number Press Handout button and their name will be added to the list Click on their name in the list and add a message if needed Click Send and their pager will begin flashing or their cell will receive a text message To stop the flashing return the pager to the charger 11 Administrator Confiquration Upon successful installation and registration you should now configure NetPage to your settings Administrators have access to many features that are not accessible by normal users These features along with others are shown below can be accessed from the Setting menu tab and pressing the green More button System Settings Give Users the ability to program his her pagers If enabled users can re program their pagers in case they get a new one If you prefer to program all pagers in your fac
29. u for the Guest s name and pager number If you intend to use SMS text messaging to the guest s phone please enter the phone number in the pager box Upon hitting save the guest s name will be added to your waitlist If you have access to multiple Waitlists please be sure you are handing out on the same waitlist If you make a mistake you can always move them using the icons shown Message Log In case you ever wish to see if you paged a person or if they paged you you can search the Message Log and look for the user name or date of the message 19 My Profile User Data User Data contains information about you Name This is your full name Email Your email address to send email copies of your messages Login This is your username you would type on the Login Screen Nickname This is the name that is placed after a message you send It identifies you to the page recipient so they know who paged them Pager Number This is the pager you use for NetPage It is typically your extension number Email Notification Check this box if you wish to receive email copies of all messages sent to your pager If you are listed in a Group check with your Administrator the Group name will be listed here Groups can be Sales Service Management etc or any Group you wish to have within your organization Mark me Off Premise Automatically If you carry a pager and forget to logout NetPage will automatically do this at a pres
30. ve this number stored in them when shipped form LRS Staff System ID This is the System ID for the entire company It is used to avoid interference between neighboring Paging Systems like restaurants next to each other with each one having an LRS system Please select 0 9 0 is default Guest System ID This is the System ID for the entire company It is used to avoid interference between neighboring Paging Systems like restaurants next to each other with each one having an LRS system Please select 0 9 0 is default Add Nickname to each message This puts the sender s name at the end of each message so someone can see who paged them Guest Text Paging Mode This is how you want your Guest Text Pagers to alert if you are using them Disregard if you are not using Guest TEXT pagers Default Message If you are using Guest Text pagers this is the message that will appear in the window if paged This can always be overridden by the person using the guest pagers Non Text Guest paging mode If you are using guest NON text pagers this describes how the pagers will look feel when paged Override Staff Paging Mode If enabled anyone paged via NetPage will be alerted with this vibration method Handout Guest Pager Options Handout enabled If this feature is enable it is possible to perform Guest Paging Guest Repage Enabled if this feature is enabled the NetPage Server will automatically repage the guest pager every xx mi
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