ONS/ANALOG TELEPHONE USER GUIDE
Contents
1. To retrieve a call placed on Hold by the attendant 1 Lift the handset 2 Dial 23 3 Dial the digits announced by the attendant Broker s Call To call another party when you are in an established two party call 1 Press FLASH or quickly press and release the hookswitch 2 Dial the number To alternate between the two parties 1 Press FLASH or quickly press and release the hookswitch 2 Dial the Call Hold Retrieve access code 1 Callback To request a Callback when you reach a busy or unanswered extension 1 Dial the Callback Setup access code 1 2 Hang up To answer a Callback e Lift the handset To cancel a Callback 1 Lift the handset 2 Dial the Callback Cancel Individual access code 1 3 Dial the number of the called extension 4 Hang up To cancel all Callbacks 1 Lift the handset 2 Dial the Callback Cancel access code 1 3 Hang up Call Forward To program and activate Call Forward 1 Lift the handset 2 Dial one of the following Call Forward access codes a To redirect all calls dial the Follow Me access code 8 To redirect all calls when your telephone is busy dial the the Busy External Internal Souce access code 70 To redirect internal calls when your telephone is busy dial the Busy Internal Source access code 63 To redirect external calls when your telephone is busy dial the Busy External Source access code 622. MITEL Integrated 3300 Communications Platform ONS ANALOG TELEPHONE USER GUIDE QA MITEL it s about YOU 3300 ICP 7 0 Contents PREFACE ABOUT FEATURE ACCESS CODES CALL BASICS Making and Answering Calls Hold Call Transfer Three Party Conference Redial Redial Saved Number Speed Call Personal USING FEATURES Account Codes Attendant Call Hold Remote Retrieve Broker s Call Callback Call Forward Call Forward Remote Call Forward End Chaining Call Forward Override Call Park Call Pickup Camp on Do Not Disturb Tag Call Override Paging Trunk Flash B UUWuU UU NN RA m gt OM OONNNOUMNU A PREFACE This guide is for users with single line telephones It explains how to use the telephone and the system features of the Mitel Networks 3300 ICP System features are the special functions your telephone can access in addition to making and receiving calls such as transferring a call or putting a caller on hold Your phone may provide other system independent features which are not described in this guide Consult the documentation supplied by the manufacturer of the phone for information about such features ABOUT FEATURE ACCESS CODES Use of some features requires dialing access codes The codes are variable and may be different than those in this guide Ask your Administrator for a list of codes you should use CALL BASICS Making and Answering Calls To make a call 1 Lift
3. To redirect all calls when you don t answer dial the No Answer External Internal Source access code 71 To redirect internal calls when you don t answer dial the No Answer Internal Source access code 65 To redirect external calls when you don t answer dial the No Answer External Source access code 66 3 Dial the destination number 4 Hang up To cancel Call Forward Busy or No Answer only 1 Lift the handset 2 Do one of the following To cancel the redirect of calls when your telephone is busy dial the Cancel Call Forwarding Busy Ext amp Int Source access code 72 To cancel the redirect of calls when you don t answer dial 74 3 Hang up To cancel all Call Forward types 1 Lift the handset 2 Dial the Cancel All Forwarding access code 8 3 Hang up Call Forward Remote To forward calls from a remote extension to your current location 1 Lift the handset 2 Dial the Call Forwarding Am Here access code 8 3 Dial the number of the remote extension 4 Hang up To cancel Call Forward Remote from the extension that set the remote forwarding 1 Lift the handset 2 Dial the Cancel Call Forwarding Follow Me Remote access code 77 3 Dial the number of the remote extension 4 Hang up To cancel Call Forward Remote from the extension that was forwarded 1 Lift the handset 2 Dial the Cancel Call Forwarding Follow Me access code 8 3 H
4. ang up Call Forward End Chaining To ensure that calls do not get forwarded again by the destination number 1 Lift the handset 2 Dial the Call Forwarding End Chaining access code 64 3 Hang up To again allow calls to be forwarded by the destination number 1 Lift the handset 2 Dial the Cancel Call Forwarding End Chaining access code 73 3 Hang up Call Forward Override To override Call Forward and ring a extension 1 Lift the handset 2 Dial the Call Forwarding Override access code 1 3 Dial the extension number Call Park The Call Park feature allows you to place a call in a special hold state You or someone else can then retrieve the call from any extension in the system After parking the call the system can automatically connect you to paging equipment so that you can announce the call to the requested party To park an active call 1 Press FLASH or quickly press and release the hookswitch Dial 7 Dial the directory number on which to park the call To inform a user that a parked call is waiting do one of the following If automatic paging is enabled announce the call and the directory number on which the call is parked If automatic paging is disabled dial 9 followed by the Paging zone number if required Then announce the call and the directory number on which the call is parked m To retrieve a parked call 1 Dial 8 2 Dial the directory numbe
5. r on which the call is parked 3 Ifthere are multiple calls parked on the number dial the two digit index number to retrieve a specific call or to retrieve the longest parked call Call Pickup To answer a call that is ringing at another extension in your Pickup Group 1 Lift the handset 2 Dial the Dialed Call Pickup access code 6 To answer a call that is ringing at a extension not in your Pickup Group 1 Lift the handset 2 Dial the Directed Call Pickup access code 6 3 Dial the number of the ringing extension Camp on To Camp on to a busy extension e Dial the Camp on Setup access code 3 OR Wait for the time out period to expire To retrieve a call when you hear Camp on tone e Press FLASH or quickly press and release the hookswitch The current call is put on hold You are connected to the waiting call Do Not Disturb To To WN E 4 To AUNE activate Do Not Disturb Lift the handset Dial the Do Not Disturb access code 5 Hang up deactivate Do Not Disturb Lift the handset Dial the Do Not Disturb Cancel access code 5 Hang up activate Do Not Disturb from a remote extension Lift the handset Dial the Do Not Disturb Remote feature access code 5 Dial the number of the extension that you want to activate Do Not Disturb for Hang up deactivate Do Not Disturb from a remote extension Lift the handset Dial the Do Not Di
6. split a conference so that you can speak privately with one of the parties 1 Press FLASH or quickly press and release the hookswitch 2 Dial the Conference Call Split access code 41 To leave a Conference e Hang up Redial To redial the last number that you manually dialed 1 Lift the handset 2 Dial the Last Number Redial access code 01 Redial Saved Number To save the last number that you manually dialed 1 Lift the handset 2 Dial the Save Last Number access code 79 To redial a saved number 1 Lift the handset 2 Dial the Repeat Last Number Saved access code 6 Speed Call Personal To dial a stored personal Speed Call number 1 Lift the handset 2 Dial the Personal Speed Call Invoke access code 58 3 Enter an index number between 00 and 09 To store a personal Speed Call number Lift the handset Dial the Personal Speed Call Store access code 67 Dial an index number between 00 and 09 Dial the number to be stored Hang up U APUNE USING FEATURES Account Codes To use Forced Account Codes 1 Lift the handset 2 Dial the Account Code digits 3 Press To enter an Account Code during a call 1 Press FLASH or quickly press and release the hookswitch 2 Dial Account Code access code 3 3 Dial the Account Code digits 4 Press 5 Press FLASH or quickly press and release the hookswitch Attendant Call Hold Remote Retrieve
7. sturb Cancel Remote access code 5 Dial the number of the extension with Do Not Disturb activated Hang up Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call Using the tag your system administrator or telephone company can identify the source of the call and provide this information to appropriate personnel or authorities CAUTI ON Tagging a non malicious call may result in fines or other penalties To tag a malicious call 1 Press FLASH or quickly press and release the hookswitch 2 Dial 55 Note Tag Call can be used on active two party calls only Calls on hold and conference calls cannot be tagged Override To use Override when you encounter busy or Do Not Disturb tone e Dial the Override access code 2 Paging To use Paging 1 Lift the handset Dial the Paging access code 9 2 3 Dial the Paging zone number if required 4 Make the announcement 10 Trunk Flash The Trunk Flash feature allows you to access Centrex features if available while you are on an outside call To flash a trunk while talking on an outside call 1 2 3 Press FLASH or quickly press and release the hookswitch Dial the Trunk Single Flash access code 57 or the Trunk Double Flash access code 56 Wait for dial tone Dial the Centrex feature access code 11 QA MITEL TM Trademark of Mitel Networks Corporation Copyright 2006 Mi
8. tel Networks Corporation All rights reserved
9. the handset 2 Dial the number To answer a call e Lift the handset Hold To place a call on System Hold 1 Press FLASH or quickly press and release the hookswitch 2 Dial the Call Hold access code 7 To retrieve a call on Hold 1 Lift the handset 2 Dial the Call Hold Retrieve access code 1 To retrieve a call on Hold from another extension 1 Lift the handset 2 Dial the Call Hold Remote Retrieve access code 23 Call Transfer To transfer an active call 1 Press FLASH or quickly press and release the hookswitch 2 Dial the number of the third party 3 Do one of the following To complete the transfer hang up TO announce the transfer wait for an answer consult and then hang up To retrieve the call press FLASH or flash the switchhook and then dial the Call Hold Retrieve Feature Access code 23 Note If the call is unanswered it returns to your extension Three Party Conference This feature allows you to set up a conference call consisting of yourself and two extension users or another extension user and an external call To set up a Conference when a two party call is already in place or to add another party to an existing Conference Press FLASH or quickly press and release the hookswitch Dial the number of the next party Wait for an answer Press FLASH or quickly press and release the hookswitch Dial Conference Call access code 4 0 UN A To
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