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HP ProLiant DL320e Gen8 v2 Server User Guide

1. 22 Optimum environment 22 Space and airflow requirements erinnern enne enne 22 Temperature requirements 23 T X T c 24 Electrical grounding requirements God M cs UnP I QE 24 Server warnings and RM enantnapnnneunananee teal onsnangpasgndnalusananaianan inanananeuananasepanealens 24 seu E ORO D DN DAMM MM nM 25 Identifying the contents of the server shipping RH RE e E ERE 26 Installing hardware cil T E TT TO TO 26 Installing I Hv ON 26 Installing the rack rail cable 85825052999 36 Ga 27 Powering on and selecting boot options oc dd HD RE ERAI I E EH MN MM 28 Installing the operating system susto SOY DRIED DM DUDEN 29 Registeringuine Sever Luca cine ae 29 Setting up the HP PS1810 24G Switch optional en Seo oe awa QS OM AD Oe ea ae 30 Hardware options RIS R FuEENPN Rp 34 Contents 3 34 Security bezel Option 34 c 34 Drive installation 1 eene nennen 35 Installing a non hot plug
2. A O 125171 16A crp 3 7 495 797 35 00 7 495 287 89 05 e Belarus VIOOO ben 220030 36 1 722 723 375 17 392 28 18 375 17 392 2821 e HP Kazakhstan TOO 050040 yn 28 1 7 727 355 35 50 7 727 355 35 51 Local representative information Kazakh K 28B 7 727 355 35 50 7 727 355 35 51 Manvfacturing date The manufacturing date is defined by the serial number HP serial number format for this product CCSYWWAZZZZ Regulatory information 82 Valid date formats include the following e where v indicates the year counting from within each new decade with 2000 as the starting point For example 238 2 for 2002 and 38 for the week of September 9 In addition 2010 is indicated by O 2011 by 1 2012 by 2 2013 by 3 and so forth e YYWwW where indicates the year using a base year of 2000 For example 0238 02 for 2002
3. 78 HP Technology dU Und DN UNDE 78 Change control and proactive notification 78 77 Troubleshooting resources ssssssssseseeeeeneneeeee ener 79 tad at VM DENM rend qM 80 Loose 82 Safety and 82 Belarus Kazakhstan Russia MOMING cios Ya ees 82 Turkey RoHS material content eere 83 Ukraine RoHS material content declaration 2950959593096 OO 83 WAarranty informalion 83 84 Preventing electrostatic discharge 84 Grounding methods to prevent electrostatic eee 84 EM DENM MEM M 85 Environmental enne enne 85 s s oe sec Fera eoe Pre eon ee en Ee Bea Beas Dese eec eso te ee beac been Pese tae Beas feas Bee sepe 85 Power supply specifications eee enne nennen nennen 85 HP 250 W Integrated Power Supply A 85 HP 300 W Integrated Power Supply tet etr Saxa equo dade 86
4. 35 Installing a eU UB rete rere et ese mere ere tee teeter 36 GOHONS OR RR 37 Installing a storage Controller 38 Installing the FBWC module and capacitor 39 Optical drive 25 LIE 22 42 E EE 45 45 DIMM identification NR 45 Single rank and dual rank M 46 Memory subsystem architecture isset eene enin eere erre enhn nennen enn eene 46 GN ea T s 46 General DIMM slot population guidelines sss 47 treet te eer crete 47 Expansion board options 41 0 eene eene 48 5 50 HP Trusted Platform Module option 212 51 Installing the Trusted Platform 52 Retaining the recovery key mess Weld ossi ORO NND MM 54 Enab
5. i EUR ORDRE UMEN 69 HP insight Diagnostics E E MO HR UE 70 Erase Utility 2 22 2 00000000000005000 0080000 70 HP Service Pack for i ER E HO REM EE NM EE 71 HP oman Update NGHE REDDE 71 FR ROM Based Setup eee ENERO Ue EE 71 Using RESU 72 Contents 4 Auto configuration DIOGGSS UIS VERS SUMI VETUS 72 73 Configuring AMP modes ERR ET ET TT EE 73 Re entering the server serial number and product ID 73 Utilities and 74 Array Configuration A E 74 HP Smart TTE 75 Option ROM Configuration for eene eene rennen eene 75 ROMPGG 75 76 E E a R 76 Redundant ROM 2 2 nennen nnne nnne nennen ern EEE ERE EEES ERE ERE EEEE RESER STi 76 Keeping the system current NR MO E MR RR ETRURIAE DUM 77 Access to HP Support Materials eene nennen eene eren enne enhn eene enne enne 77 Bn gu 77 Sotwareand 77 77 HP operating systems and virtualization software support for ProLiant
6. aH ix MER APSO BH O FESS 03 SE Felt E SH APS AE7F HPO 0 260 WAS 88 87 ASA TALS Al Sl oder LS Au 93301 uper 76018 RO Wall7t Ass WSC a UF FSS 17 AS Felt WSAAS s2 99 SA MHA ASAAS Sa HSS spo 9 0 1 Illustrated Parts Catalog EA S O RSL Ct CSR MD SHS AHO 4852 3 OS SAA HHO 7695 50 0 04 AAA AHO e 85H SL 7 180 APSE 710 2 SA LE 4AZt oH SO 752 USC 50 HRSA HP 7 AS Ae ASA Ase CSS SAAC 350 Ay st FES HPS SHEA FS CSR WA FED S HSE AA BIL CH BBO Bry st 2 HPS HHE ke 390 ABE 72 u s SAA FIZ 591 0 HPS OF SLI o uj 20 4 HES ASE ZA MRO AA ASA SLC A Bray st SE 4 WA HHO Hoy HSS APS 18 az 4 25 SS HPS TE ESY FS PES Hgg 082 SSAA S s 25 3124 4 zx zx e 1g80l AA St USES AMIS ASAAMO SISHYAL SO 940 cap HP A AFO amp http www hp com go selfrepair amp Support and other resources 95 Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility ADM Advanced Data Mirroring AMP Advanced Memory Protection ASR Automatic Server Recovery CSA Canadian Standards Association CSR Customer Self Repair DDR3 double data rate 3 EAC EuroAsian Economic Commission
7. 9 Install the storage controller Installing a storage controller on page 38 10 Install the PCI riser cage on page 20 11 Use the chassis cable clip to secure the excess length of the capacitor pack cable Dra aly Imo j 12 Install the access panel on page 17 13 Do one of the following o Slide the server into the rack o Install the server into the rack Installing the server into the rack on page 26 14 Connect the peripheral devices to the server 15 Connect the power cord to the server 16 Connect the power cord to the power source 17 Power up the server on page 14 Hardware options installation 41 Optical drive option For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP website http www hp com go qs To install the component 1 2 Power down the server on page 14 Remove the power from the server a Disconnect the power cord from the power source b Disconnect the power cord from the server Do one of the following o Extend the server from the rack on page 14 o Remove the server from the rack on page 16 Remove the access panel on page 17 Remove the optical drive blank a Pull up the optical drive blank release latch b Remove the optical drive blank Retain the blank for future use Install the optical drive into the bay and then secure it wi
8. To access the redundant ROM set 51 55 and 56 to on When the system maintenance switch position 6 is set to the On position the system is prepared to erase all system configuration settings from both CMOS and NVRAM CAUTION Clearing CMOS and or NVRAM deletes configuration information Be sure to g g properly configure the server or data loss could occur Component identification 10 NMI functionality An NMI crash dump creates a crash dump log before resetting a system which is not responding Crash dump log analysis is an essential part of diagnosing reliability problems such as failures of operating systems device drivers and applications Many crashes freeze a system and the only available action for administrators is to restart the system Resetting the system erases any information which could support problem analysis but the NMI feature preserves that information by performing a memory dump before a system reset To force the system to invoke the NMI handler and generate a crash dump log do one of the following e Usethe iLO Virtual NMI feature Short the NMI header System board components on page 9 For more information see the HP website http www hp com support NMI Drive numbering Two bay LFF drive model Ws sms es Solid blue The drive is being identified by a host application Flashing blue The drive carrier firmware is being updated or requires an update
9. em esp 3 Data width x4 Abit x8 8 bit A Voltage rating L Low voltage 1 35V U Ultra low voltage 1 25V Blank or omitted Standard 5 Memory speed 12800 1600 MT s 10600 1333 MT s 8500 1066 MT s DIMM type R RDIMM registered E UDIMM unbuffered with ECC L LRDIMM load reduced For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP website http www hp com go gqs Single rank and dual rank DIMMs DIMM configuration requirements are based on these classifications Singlecrank DIMM One set of memory chips that is accessed while writing to or reading from the memory Dualrank DIMM Two single rank DIMMs on the same module with only one rank accessible at a time The server memory control subsystem selects the proper rank within the DIMM when writing to or reading from the DIMM Dual rank DIMMs provide the greatest capacity with the existing memory technology For example if current DRAM technology supports 2 GB single rank DIMMs a dual rank DIMM would be 4 GB Memory subsystem architecture The memory subsystem in this server is divided into channels The processor supports two channels and each channel supports two DIMM slots DIMM slots are identified by number and by letter Letters identify the population order Slot numbers are reported by ROM messages during boot and are used for error rep
10. o Slide the server into the rack o Install the server into the rack Installing the server into the rack on page 26 Connect all necessary external cabling to the expansion board For more information on these cabling requirements see the documentation that ships with the option Connect the peripheral devices to the server Connect the power cord to the server Connect the power cord to the power source Power up the server on page 14 Hardware options installation 49 Internal USB connector option To install the component 1 Power down the server on page 14 2 Remove the power from the server a Disconnect the power cord from the power source b Disconnect the power cord from the server 3 Do one of the following o Extend the server from the rack on page 14 o Remove the server from the rack on page 16 Remove the access panel on page 17 Install the internal USB connector 6 expansion board is installed in the riser board slot 1 then remove the PCI riser cage on page 19 7 Connect the internal USB connector cable a Route the cable behind the capacitor pack holder b Connect the cable to the system board internal USB connector Hardware options installation 50 10 11 12 13 14 c Use the chassis cable clip to secure the excess length of the internal USB connector cable If removed install the PCI riser cage on page 20 Install the
11. Virtual Connect VCA Version Control Agent VCRM Version Control Repository Manager Acronyms and abbreviations 99 Documentation feedback HP is committed to providing documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hp com Include the document title and part number version number or the URL when submitting your feedback Documentation feedback 100 Index A access panel 17 Active Health System 66 67 air baffle 18 19 airflow requirements 22 23 ambient temperature 23 Array Configuration Utility ACU 74 75 authorized reseller 88 auto configuration process 72 Automatic Server Recovery ASR 76 Basic Input Output System BIOS 66 75 Belarus Kazakhstan Russia marking 82 BIOS upgrade 66 75 boot options 73 C cable management arm 26 cabling drive 55 56 cabling FBWC 55 56 cabling front 65 cabling internal power 61 cabling internal USB 64 cache module 12 39 capacitor pack 39 capacitor pack cabling 55 Care Pack 22 68 78 Change Control 78 clearing NVRAM 10 CMOS 10 components front panel 6 components rear panel 7 components system board 9 contacting 88 crash dump analysis 11 customer self repair CSR 88 D DC power specifications 86 diagnostic tools 66 70 75 76 dimensions and weight 85 DIMM population guidelines 47 DIMM slot locations 10 DIMMs
12. www hp com go selfrepair Customer Self Repair HP Produkte enthalten viele CSR Teile Customer Self Repair um Reparaturzeiten zu minimieren und h here Flexibilit t beim Austausch defekter Bauteile zu erm glichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen HP dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt Zwingend Teile f r die das Customer Self Repair Verfahren zwingend vorgegeben ist Wenn Sie den Austausch dieser Teile von HP vornehmen lassen werden Ihnen die Anfahrt und Arbeitskosten f r diesen Service berechnet Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m chten k nnen bei diesem Service je nach den f r Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche Kosten anfallen Support and other resources 90 HINWEIS Einige Teile sind nicht f r Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erf llen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit bzw gekennzeichnet CSR Teile werden abh ngig von der Verf gbarkeit und vom Lieferziel am folgenden Gesch ftstag geliefert F r bestimmte Standorte ist eine Lieferung am
13. Erase Utility Z CAUTION Perform a backup before running the Erase Utility The utility sets the system to its original factory state deletes the current hardware configuration information including array setup and disk partitioning and erases all connected hard drives completely Before using this utility see the instructions in the HP Intelligent Provisioning User Guide Use the Erase Utility to erase drives and Active Health System logs and to reset RBSU settings Run the Erase Utility if you must erase the system for the following reasons Software and configuration utilities 70 You want to install a new operating system on a server with an existing operating system e You encounter an error when completing the steps of a factory installed operating system installation To access the Erase Utility click the Perform Maintenance icon from the Intelligent Provisioning home screen and then select Erase For more information about the Erase Utility see the HP Intelligent Provisioning User Guide on the HP website hitp www hp com go intelligentprovisioning docs HP Service Pack for ProLiant SPP is a comprehensive systems software drivers and firmware solution delivered as a single package with major server releases This solution uses HP SUM as the deployment tool and is tested on all supported HP ProLiant servers including HP ProLiant Gen8 and later servers SPP can be used in an online mode on a Windows or Linux hosted
14. No drive activity 3 Do not remove Solid white Do not remove the drive Removing the drive causes one or more of the logical drives to fail Component identification 11 Removing the drive does not cause a logical drive to fail Solid green The drive is member of one or more logical drives Flashing green The drive is rebuilding or performing a RAID migration strip size migration capacity expansion or logical drive extension or is erasing Flashing The drive is a member of one or more logical drives and predicts amber green the drive will fail Flashing amber drive is not configured and predicts the drive will fail Solid amber The drive has failed o det The drive is not configured by a RAID controller FBWC module LED definitions The FBWC module has three single color LEDs one amber and two green The LEDs are duplicated on the reverse side of the cache module to facilitate status viewing 1 Amber 2 Green 3 Green Interpretation The coche moder pred Off Flashing 0 5 Hz Flashing 0 5 Hz The cache microcontroller is executing from within its boot loader and receiving new flash code from the host controller Off Flashing 1 Hz Flashing 1 Hz The cache module is powering up and the capacitor pack is charging Off Off Flashing 1 Hz The cache module is idle and the capacitor pack is charging The cache module is idle and the capacitor pack is charged The cache module is
15. installing 47 DIMMs single and dualrank 46 documentation feedback 100 drive cabling 55 drive LEDs 11 drive numbering 11 drivers 77 drives 11 drives determining status of 11 drives installation guidelines 35 drives installing 35 36 electrical grounding requirements 24 electrostatic discharge 84 enabling the Trusted Platform Module 54 environmental requirements 22 85 environmental specifications 85 Erase Utility 66 70 error messages 79 Ethernet connections 30 EuroAsian Economic Commission 82 expansion slot definitions 8 extending server from rack 14 F fan module location 13 FBWC module 39 FBWC module LEDs 12 firmware 77 Foundation Care Services 78 front cabling 65 front panel buttons 7 front panel components 6 front panel LEDs 7 G grounding methods 84 grounding requirements 24 Index 101 H hardware options installation 26 34 health driver 76 health LED 7 help resources 88 hot plug drive installing 36 HP Care Pack Services 22 78 HP Collaborative Support 78 HP contact information 88 HP Insight Diagnostics 70 HP Insight Remote Support software 68 78 HP Proactive Care 78 HP Service Pack for Proliant 66 70 71 HP Smart Storage Administrator HP SSA 75 HP Smart Update Manager overview 66 71 HP SmartMemory 45 HP Support Center 78 HP Systems Insight Manager SIM 70 HP technical support 78 88 HP website 88 humidity 85 iLO connector 7 installation services 22
16. 26 installing hardware 26 34 installing server 26 installing the Trusted Platform Module board 52 Integrated Lights Out iLO 66 68 Integrated Management Log IML 68 Intelligent Provisioning 66 69 70 internal USB cabling 64 internal USB connector 50 L LED system power 7 LEDs drive 11 LEDs FRWC module 12 LEDs front panel 7 11 LEDs 7 8 LEDs power supply 8 LEDs rear panel 8 LEDs unit identification UID 7 8 legacy USB support 76 M maintenance guidelines 77 memory dump 11 memory module population guidelines 47 memory options 45 memory subsystem architecture 46 memory online spare 73 microSD card slot 9 N network switch setup 30 NIC connectors 7 NMI functionality 11 non hotplug drives installing 35 notification actions 78 O online spare memory 73 operating environment recommended 22 operating system crash 11 76 operating system installation 29 78 operating systems supported 70 78 optimum environment 22 Option ROM Configuration for Arrays ORCA 66 75 options installation 26 34 P part numbers 82 PCI riser board expansion slot definitions 8 PCI riser cage installing 20 PCI riser cage removing 19 peripheral devices 7 phone numbers 88 population guidelines 35 47 POST error messages 79 power cabling 61 power cord 26 power distribution unit PDU 24 power requirements 24 power supply cabling 61 62 64 power supply LEDs 8 power supply speci
17. ARIS ERREZE AHER MES CSR 528 RI HP HERS ELS CSR SD AMAA SIA SR BTTHHEATE AA St HP HVC AR ISAT ASAI NH ER Bh ALAR o MA BEER gt RARER 3240 BHAA BA gt Met S EC SEE RU CRUS RIS MEME RHE HP SARA RA AVASARE SAS ft iEEESE RETA As SETA F CSR PISS FALE A LURK EMR CRT FRAO o gt Baa RAS UE CSR RB ERES HP EM GERAD 5 LFA PES SI FR 05838 4 ABTS HP SAHRA Mile SAA Hl HAR ERFAR HAR HP 8 http www hp com go selfrepair Support and other resources 94 3124 HP ASS e AHS 3299 20 TS wA A 95 58542 2 71 54 2 FEICS FSS OS ASSO AS 7121 SOt HES MHA S lal FE MBIA BAA AA CSR HSS ASSO Fel7t BASHA HPS AS FSS Suo APSA DAS FUSS SUC CSR F IA 59271 918148 a2 dix AFER Att HPO 0 FSS WAS 238 SS o AH 20 CH St SSH 3 SP Sic
18. Agentless Management All key internal subsystems are monitored by iLO 4 If enabled SNMP alerts are sent directly by iLO 4 regardless of the host operating system or even if no host operating system is installed Embedded remote support software is available on HP ProLiant Gen8 and later servers with iLO 4 regardless of the operating system software and without installing OS agents on the server Software and configuration utilities 66 Using iLO 4 you can do the following e Access a high performance and secure Integrated Remote Console to the server from anywhere in the world if you have a network connection to the server e Use shared Integrated Remote Console to collaborate with up to four server administrators Remotely mount high performance Virtual Media devices to the server e Securely and remotely control the power state of the managed server e Implement true Agentless Management with SNMP alerts from HP iLO regardless of the state of the host server Download the Active Health System log Register for HP Insight Remote Support e Federation to manage multiple servers from one system running the iLO web interface e Use Virtual Power and Virtual Media from the GUI the CLI or the iLO scripting toolkit for many tasks including the automation of deployment and provisioning e Control iLO by using a remote management tool For more information about iLO 4 features see the iLO 4 document
19. Agentless Management or SNMP Pass thru provides continuous monitoring of hardware and configuration changes system status and service alerts for various server components The Agentless Management Service is available in the SPP which can be downloaded from the HP website http www hp com go spp download The Active Health System log be downloaded manually from iLO 4 or HP Intelligent Provisioning and sent to HP For more information see the following documents e HP iLO User Guide on the HP website http www hp com go ilo docs Intelligent Provisioning User Guide on the HP website hitp www hp com go intelligentprovisioning docs Integrated Management Log The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with 1 minute granularity You can view recorded events in the IML in several ways including the following From within operating system specific IML viewers o For Windows IML Viewer o For Linux IML Viewer Application e From within the iLO 4 web interface HP Insight Remote Support software HP strongly recommends that you register your device for remote support to enable enhanced delivery of your HP Warranty HP Care Pack Service or HP contractual support agreement HP Insight Remote Support supplements your monitoring continuously to ensure maximum system availability by providing intelligent event diagnosis and automatic secure submission o
20. Electric Code and NFPA 75 1992 code for Protection of Electronic Computer Data Processing Equipment For electrical power ratings on options refer to the product rating label or the user documentation supplied with that option WARNING reduce the risk of personal injury fire or damage to the equipment do not overload the AC supply branch circuit that provides power to the rack Consult the electrical authority having jurisdiction over wiring and installation requirements of your facility Z CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure When installing more than one server you may need to use additional power distribution devices to safely provide power to all devices Observe the following guidelines e Balance the server power load between available AC supply branch circuits not allow the overall system AC current load to exceed 80 of the branch circuit AC current rating Do not use common power outlet strips for this equipment Provide a separate electrical circuit for the server Electrical grounding requirements The server must be grounded properly for proper operation and safety In the United States you must install the equipment in accordance with NFPA 70 1999 Edition Natio
21. HP 750 W CS 48 V DC Power Supply 94 efficiency 86 Suma nid eS FORCES 88 Before you Contact RRRRRRRRREEEMMEEMMMMMMMMMMMMM 88 FF o E EE HO FORE een 88 Customer Self CTTTRRRRRRRRRREEEEMEEEEMEMMMMMMMMMMMMMMMEM 88 Acronyms and c t 96 Dueb Ee ETE neeaaeia aeie a 100 IO eee E aerate E tUe Obr E E A E A 101 Contents 5 Component identification Front panel components Two bay LFF drive model Description Optical drive blank 1 Serial number iLO information pull tab USB 2 0 connectors LFF drives 8 89 cm 3 5 in 4 The serial number iLO information pull tab is double sided The top side shows the server serial number and the reverse side shows the default iLO account information The same information is printed on a label attached to the chassis Fourbay SFF drive model Serial number iLO information pull tab USB 2 0 connectors SFF drives 6 35 cm 2 5 in The serial number iLO information pull tab is double sided The top side shows the server serial number and the reverse side shows the default iLO account information The same information is printed on a label attached to the chassis Component identification 6 Front panel LEDs and buttons ddr a Description Status Health LED Solid green Normal Flashing amber System de
22. PR 10 System maintenance switch ener nennen enenatis etes ener einn senes 10 NMI functionality RRRRRRRRRRRRRRRRRREEEEEEEEEEMMEMMMMMMMMMMMM 1 BENI T tune 11 Hot plug drive LED definitions PERPE e Pere DIL CRM Ve ER PRU 11 FBWC module LEDidetinitions aod E EE 12 a a 13 E MRH 14 Power Up the ESEE ennenen 14 Power down the server pre Ra pae DR HI HO Rd ead aad rada ed I a paese Hoa iA 14 Extend the server from the nnne erre 14 Remove the server from the rack 5555 api Rap X RR RE RR 16 Remove the security bezel optional enne eene enne nnns 17 Remove the access ernannt 17 Install the access panel cccccccessccssececeseceesseecsseeecseeeseeecseeecsseceseeeesseeecseeeceeeesseeeceseceseesesseeessseeessseeeesas 17 18 Install the air 19 Remove the PCI 19 Wa cigs 20 SD P eT H 22 Optional installation
23. SAS cable e Mini SAS cable connected to a storage controller in the full height expansion slot ltem Description o O Power cable 2 Capacitor pack cable Mini SAS cable Cabling 59 Optical drive cabling Two bay LFF drive model uses the HP 250 W Integrated Power Supply HP 300 W Integrated Power Supply P Description Common end of the optical drive SATA Y cable 4 pin power connector of the optical drive SATA Y cable SATA connector of the optical drive SATA Y cable Description Common end of the optical drive SATA Y cable 4 pin power connector of the optical drive SATA Y cable Cabling 60 SATA connector of the optical drive SATA Y cable Power supply cabling HP 250 W Integrated Power Supply cabling HP 250 W Integrated Power Supply cabling in a two bay LFF non hot plug drive model Hem Description 24 pin system board power cable 4 pin system board power cable HP 250 W Integrated Power Supply cabling in a two bay LFF hot plug drive model in D n bgo y Hs IB lt e eel Cabling 61 Description 0 1 24 pin system board power cable 4 pin system board power cable e HP 250 W Integrated Power Supply cabling in a four bay SFF hot plug dr
24. circuitry remain active until AC power is removed WARNING reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them To install the component 1 2 Power down the server on page 14 Remove the power from the server a Disconnect the power cord from the power source b Disconnect the power cord from the server Do one of the following o Extend the server from the rack on page 14 o Remove the server from the rack on page 16 Remove the access panel on page 1 7 If an expansion board is installed in the riser board slot 2 remove the PCI riser cage on page 19 Z CAUTION Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data Hardware options installation 52 6 2 10 11 12 13 14 Install the TPM board Press down on the connector to seat the board System board components on page 9 Install the TPM security rivet by pressing the rivet firmly into the system board le cem If removed install the PCI riser cage on page 20 Install the access panel on page 17 Do one of the following o Slide the server into the rack o Install the server into the
25. essas pecas ser amp o cobradas as despesas de transporte e m o de obra do servico Support and other resources 92 Opcional Pe as cujo reparo feito pelo cliente opcional Essas pe as tamb m projetadas para reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou n o a cobranca de taxa adicional dependendo do tipo de servi o de garantia destinado ao produto OBSERVA O Algumas pe as da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um t cnico autorizado substitua a pe a Essas pe as est o identificadas com a marca no cat logo de pe as ilustrado Conforme a disponibilidade e o local geogr fico as pe as CSR ser o enviadas no primeiro dia til ap s pedido Onde as condi es geogr ficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de aux lio entre em contato com o Centro de suporte t cnico da HP para que um t cnico o ajude por telefone A HP especifica nos materiais fornecidos com a peca CSR de reposi o se a pe a com defeito deve ser devolvida HP Nos casos em que isso for necess rio preciso enviar a pe a com defeito HP dentro do per odo determinado normalmente cinco 5 dias teis A pe a com defeito deve ser enviada a documenta o correspondente no material de transporte fornecido Caso n o o fa a a HP
26. los proveedores o socios de servicio de HP identifica que una reparaci n puede llevarse a cabo mediante el uso de un componente CSR HP le enviar dicho componente directamente para que realice su sustituci n Los componentes CSR se clasifican en dos categor as Obligatorio componentes para los que la reparaci n por parte del usuario es obligatoria Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio e Opcional componentes para los que la reparaci n por parte del usuario es opcional Estos componentes tambi n est n disefiados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garant a correspondiente al producto NOTA Algunos componentes no est n disefiados para que puedan ser reparados por el usuario Para que el usuario haga valer su garant a HP pone como condici n que un proveedor de servicios autorizado realice la sustituci n de estos componentes Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Seg n la disponibilidad y la situaci n geogr fica los componentes CSR se enviar n para que lleguen a su destino al siguiente d a laborable Si la situaci n geogr fica lo permite se puede solicitar la entrega en el mismo d a o en cuatro horas con
27. operating system or in an offline mode where the server is booted to an operating system included on the ISO file so that the server can be updated automatically with no user interaction or updated in interactive mode For more information or to download SPP see one of the following pages on the HP website e Service Pack for ProLiant download page http www hp com go spp e Smart Update Server Firmware and Driver Updates page http www hp com go SmartUpdate HP Smart Update Manager HP SUM is a product used to install and update firmware drivers and systems software HP ProLiant servers HP SUM provides a GUI and command line scriptable interface for deployment of systems software for single or one to many HP ProLiant servers and network based targets such as iLOs OAs and VC Ethernet and Fibre Channel modules For more information about HP SUM see the product page on the HP website http www hp com go hpsum To download HP SUM see the HP website http www hp com go hpsum download To access the HP Smart Update Manager User Guide see the HP SUM Information Library http www hp com go hpsum documentation HP ROM Based Setup Utility RBSU is a configuration utility embedded in HP ProLiant servers that performs a wide range of configuration activities that can include the following e Configuring system devices and installed options e Enabling and disabling system features e Displaying system informa
28. providing a reliable and consistent way to deploy HP ProLiant server configurations Software and configuration utilities 09 e Intelligent Provisioning assists with the OS installation process by preparing the system for installing off the shelf and HP branded versions of operating system software and integrating optimized HP Proliant server support software e Intelligent Provisioning provides maintenance related tasks using the Perform Maintenance window Intelligent Provisioning provides installation help for Microsoft Windows Red Hat and SUSE Linux and VMware operating systems For specific OS support see the HP Intelligent Provisioning Release Notes on the HP website http www hp com go intelligentprovisioning docs For more information about Intelligent Provisioning software see the HP website http www hp com go intelligentprovisioning For Intelligent Provisioning recovery media downloads see the Resources tab on the HP website http www hp com go ilo For consolidated drive and firmware update packages see the HP Smart Update Server Firmware and Driver Updates page on the HP website http www hp com go SmartUpdate HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool available in both offline and online versions that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations troubleshoot problems and perform repair valida
29. rack Installing the server into the rack on page 26 Connect the peripheral devices to the server Connect the power cord to the server Connect the power cord to the power source Power up the server on page 14 Hardware options installation 53 Retaining the recovery key password The recovery key password is generated during BitLocker setup and can be saved and printed after BitLocker is enabled When using BitLocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity To help ensure maximum security observe the following guidelines when retaining the recovery key password e Always store the recovery key password in multiple locations Always store copies of the recovery key password away from the server Do not save the recovery key password on the encrypted hard drive Enabling the Trusted Platform Module When prompted during the start up sequence access RBSU by pressing the F9 key From the Main Menu select Server Security From the Server Security Menu select Trusted Platform Module From the Trusted Platform Module Menu select TPM Functionality Select Enable and then press the Enter key to modify the TPM Functionality setting Press the Esc key to exit the current menu or press the 10 key to exit RBSU Reboot the server Enable the TPM in the OS For OS specific instructions see the
30. selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verf gbar Wenn Sie Hilfe ben tigen k nnen Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen Den Materialien die mit einem CSR Ersatzteil geliefert werden k nnen Sie entnehmen ob das defekte Teil an HP zur ckgeschickt werden muss Wenn es erforderlich ist das defekte Teil an HP zur ckzuschicken m ssen Sie dies innerhalb eines vorgegebenen Zeitraums tun in der Regel innerhalb von f nf 5 Gesch ftstagen Das defekte Teil muss mit der zugeh rigen Dokumentation in der Verpackung zur ckgeschickt werden die im Lieferumfang enthalten ist Wenn Sie das defekte Teil nicht zur ckschicken kann HP Ihnen das Ersatzteil in Rechnung stellen Falle von Customer Self Repair kommt HP f r alle Kosten f r die Lieferung und R cksendung auf und bestimmt den Kurier Frachtdienst Weitere Informationen ber das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort Informationen ber das CSR Programm in Nordamerika finden Sie auf der HP Website unter http www hp com go selfrepair Reparaciones del propio cliente Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar Customer Self Repair CSR para minimizar el tiempo de reparaci n y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagn stico HP o
31. the server from the rack on page 16 Remove the access panel on page 1 7 Hardware options installation 38 10 11 12 17 Remove the PCI riser cage on page 19 If you intend to use an FBWC module and capacitor pack install these options now Installing the FBWC module and capacitor pack on page 39 Install the storage controller in the riser board slot 1 Connect all necessary internal cables to the storage controller For internal drive cabling information see Storage cabling on page 55 Install the PCI riser cage on page 20 Install the access panel on page 1 7 Do one of the following o Slide the server into the rack o Install the server into the rack Installing the server into the rack on page 26 Install the drives Installing a hot plug drive on page 36 Z CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank Connect all necessary external cables to the storage controller For more information on these cabling requirements see the documentation that ships with the option Connect the peripheral devices to the server Connect the power cord to the server Connect the power cord to the power source Power up the server on page 14 For more information about the integrated storage controller and its features select the relevant user documentation on the HP website http www hp com g
32. 2 Connect an Ethernet cable to the server dedicated iLO connector and then connect the cable to any switch network port To establish an Ethernet connection with iLO functionality by using the shared iLO connector 1 Access the iLO RBSU by rebooting the server and then pressing F8 during POST 2 Under the Network menu select the NIC and TCP IP option and DNS DHCP Network configuration _ Setup 31 3 5 6 7 Hit SPACE to change this setting A Set the Network Interface Adapter field to Shared Network Port LOM etwork Configuration MAC Address 10 60 4b 92 10 a6 Network Interface Adapter hared Network Port LOM Virtual LAN Disabled DHCP assigned IP Address 16 153 112 84 DHCP assigned Subnet Mask 255 255 254 0 DHCP assigned Gateway IP Address 16 153 112 1 F10 Save ESC Cancel To save the change press F10 To close the iLO RBSU under the File menu select the Exit option Connect an Ethernet cable to the switch and then connect the cable to a network jack Connect an Ethernet cable to the server NIC 1 shared iLO connector and then connect the cable to any switch network port Completing the switch Self Test 1 Connect the power adapter to the switch Connect the power adapter to the AC power source Check the status of the switch Power LED This LED is solid green to indicate that the power connection is established Check the status of the followin
33. 48 V DC input nominal input 795 W at 72 V DC input Rated input power Btus per 2780 at 36 V DC input hour 2740 at 48 V DC input nominal input 2720 at 72 V DC input Rated steady state power 750 W Maximum peak power W 750W CAUTION This equipment is designed to permit the connection of earthed conductor of the DC supply circuit to the earthing conductor at the equipment If this connection is made all of the following must be met This equipment must be connected directly to the DC supply system earthing electrode conductor or to a bonding jumper from an earthing terminal bar or bus to which the DC supply system earthing electrode conductor is connected Specifications 86 This equipment must be located in the same immediate area such as adjacent cabinets as any other equipment that has a connection between the earthed conductor of the same DC supply circuit and the earthing conductor and also the point of earthing of the DC system The DC system must be earthed elsewhere The DC supply source is to be located within the same premises as the equipment Switching or disconnecting devices must not be in the earthed circuit conductor between the DC source and the point of connection of the earthing electrode conductor WARNING To reduce the risk of electric shock energy hazards fire and damage to the equipment you must install this product in accordance with the following guidelines This equip
34. 5 9 20 9 EF 202050558614 AASF KANA A LC lt 5 59 29615 BORDATA ERA lt ESL 20 UUSES RAWeeKernE 23A5w Y uv2UA TONI IE HATS CEE SHPBASHEBELET Support and other resources 93 AITES HP S amp P THES CSR ABE SA D DUE HP HP Bis HEARS ATE TARE CSR HP RET EIR APA CSR 2 EKER UMA ITER WRI HP SRA RZ ie RADA T RA 4 BN ATH MH MRE ER ABBR HP A REMC EX Si AS PU RR E AA Bin f FA RE BBPEBUIRTEJEACE ESA ATH ATMERA RENEE HP SU CSR TES 18 EARE RK SER CSR ABH ALIS ew IG A SA D AB BIE HP WRK ISA RA AARC HP MARU MAEREMRA GR SEE 5 SLA EREE A AB RES AT He HE AY MRA ACAI AR HP ARES SKIES CHI SERRA ZABITE XO S ROAD BARA HEERDEN SRdESE He DX Bor Aa HP 9 http www hp com go selfrepair ZP BIB matat JEt CSR 855 tEDUS P X6 BES BRE CERSBETG BA ANSE eX HP
35. Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems HP Care Packs let you integrate both hardware and software support into a single package A number of service level options are available to meet your needs HP Care Pack Services offer upgraded service levels to expand your standard product warranty with easy to buy easy to use support packages that help you make the most of your server investments Some of the Care Pack services are e Hardware support o o o 6 Hour Call to Repair 4 Hour 24x7 Same Day 4 Hour Same Business Day e Software support o o o o Microsoft Linux HP ProLiant Essentials HP SIM and RDP VMware e Integrated hardware and software support o o o o e Startup and implementation services for both hardware and software For more information on HP Care Pack Services see the HP website Critical Service Proactive 24 Support Plus Support Plus 24 http www hp com services carepack Optimum environment When installing the server in a rack select a location that meets the environmental standards described in this section Space and airflow requirements To allow for servicing and adequate airflow observe the following space and airflow requirements when deciding where to install a rack Setup 22 e leave a minimum clearance of 63 5 25 inches in front of the rack e leave a mini
36. ECC Mode Provides memory protection beyond Standard ECC All single bit failures and some multi bit failures can be corrected without resulting in system downtime Online Spare Mode Provides protection against failing or degraded DIMMs Certain memory is set aside as spare and automatic failover to spare memory occurs when the system detects a degraded DIMM DIMMs that are likely to receive a fatal or uncorrectable memory error are removed from operation automatically resulting in less system downtime For DIMM population requirements see the server specific user guide Re entering the server serial number and product ID After you replace the system board you must re enter the server serial number and the product ID 1 2 3 4 10 11 During the server startup sequence press the F9 key to access RBSU Select the Advanced Options menu Select Service Options Select Serial Number The following warning appears Warning The serial number should ONLY be modified by qualified service personnel This value should always match the serial number located on the chassis Press the Enter key to clear the warning Enter the serial number and press the Enter key Select Product ID The following warning appears Warning The Product ID should ONLY be modified by qualified service personnel This value should always match the Product ID located on the chassis Enter the product ID and press the Enter key Press the Esc k
37. FBWC flash backed write cache HDIMM HyperCloud DIMM HP 5 HP Common Slot power supply Acronyms and abbreviations 96 HP SIM HP Systems Insight Manager HP SUM HP Smart Update Manager IEC International Electrotechnical Commission iLO Integrated Lights Out IML Integrated Management Log ISO International Organization for Standardization LFF large form factor LOM LAN on Motherboard LRDIMM load reduced dual in line memory module NMI nonmaskable interrupt NVRAM nonvolatile memory OA Onboard Administrator ORCA Option ROM Configuration for Arrays PCle Peripheral Component Interconnect Express Acronyms and abbreviations 97 PDB power distribution board PDU power distribution unit POST Power On Self Test PXE preboot execution environment RBSU ROM Based Setup Utility RDIMM registered dual in line memory module RDP Rapid Deployment Pack RoHS Restriction of Hazardous Substances SAS serial attached SCSI SATA serial ATA SD Secure Digital SELV separated extra low voltage SFF small form factor SPP HP Service Pack for ProLiant Acronyms and abbreviations 98 SSA HP Smart Storage Administrator TMRA recommended ambient operating temperature TNV telephone network voltage TPM Trusted Platform Module UDIMM unregistered dual in line memory module UID unit identification USB universal serial bus VC
38. HP ProLiant DL320e Gen8 v2 Server User Guide Abstract This document is for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 718997 003 July 2014 Edition 3 Copyright 2013 2014 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft and Windows are U S registered trademarks of Microsoft Corporation Contents Comma E 6 Front panel components eene ener enn ether 6 Front panel LEDs and eene enne nennen 7 Rear panel components ccccceesscesssceceseceesseeceeeeceeeeseeeeceeeecssecesseeesseeeceseeecsseeesseeecseeesssecesseesesseeessseeessaees 7 Rear panel LEDs and buttons 8 PCle riser board slot definitions e E E T T 8 9
39. OS documentation CAUTION When a TPM is installed and enabled on the server data access is locked if you fail to follow the proper procedures for updating the system or option firmware replacing the system board replacing a hard drive or modifying OS application TPM settings SS GN des eS oc For more information on firmware updates and hardware procedures see the HP Trusted Platform Module Best Practices White Paper on the HP website http www hp com support For more information on adjusting TPM usage in see the Microsoft website http technet microsoft com en us library cc7 32774 aspx Hardware options installation 54 Cabling Cabling overview This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance For information on cabling peripheral components refer to the white paper on high density deployment at the HP website http www hp com products servers platforms CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped Storage cabling The FBWC capacitor pack cabling is shown in the following images The FBWC solution is a separately purchased option Capacitor pack cabling is only supported in Smart Array controller options that support FBWC installation Installing the module and capacitor pack on page 39 Two bay LFF no
40. On Standby button During the initial boot o modify the server configuration ROM default settings press F9 when prompted from the start up sequence to enter the RBSU By default RBSU runs in the English language Setup 28 o If you do not need to modify the server configuration and are ready to install the system software press F10 to access Intelligent Provisioning NOTE If an HP Smart Array controller has been added or is embedded in the system the controller defaults to a RAID configuration based on the size and number of drives installed For more information on modifying the controller default settings see the documentation on the Documentation CD For more information on automatic configuration see the HP ROM Based Setup Utility User Guide on the Documentation CD or the iLO Management Engine Information Library http www hp com support rbsu Installing the operating system This HP ProLiant server does not ship with provisioning media Everything needed to manage and install the system software and firmware is preloaded on the server To operate properly the server must have a supported operating system For the latest information on operating system support see the HP website http www hp com go supportos To install an operating system on the server use one of the following methods Intelligent Provisioning The iLO Management Engine is a new feature on ProLiant servers that contains Intelligent Provision
41. P Proliant Servers may require product entitlement when accessed through the HP Support Center support portal HP recommends that you have an HP Passport set up with relevant entitlements For more information see the HP website http h20564 www2 hp com portal site hpsc public kb docDisplay docld2c03859703 Drivers 27 IMPORTANT Always perform a backup before installing or updating device drivers The server includes new hardware that may not have driver support on all OS installation media If you are installing an Intelligent Provisioning supported OS use Intelligent Provisioning on page 69 and its Configure and Install feature to install the OS and latest supported drivers If you do not use Intelligent Provisioning to install an OS drivers for some of the new hardware are required These drivers as well as other option drivers ROM images and value add software can be downloaded as part of an SPP If you are installing drivers from SPP be sure that you are using the latest SPP version that your server supports To verify that your server is using the latest supported version and for more information about SPP see the HP website http www hp com go spp download To locate the drivers for a particular server go to the HP website http www hp com go hpsc and click on Drivers Software amp Firmware Then enter your product name in the Find an HP product field and click Go Software and firmware Software and fir
42. access panel on page 17 Do one of the following o Slide the server into the rack o Install the server into the rack Installing the server into the rack on page 26 Connect the peripheral devices to the server Connect the power cord to the server Connect the power cord to the power source Power up the server on page 14 HP Trusted Platform Module option For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP website http www hp com go qs Use these instructions to install and enable a TPM on a supported server This procedure includes three sections 1 Installing the Trusted Platform Module board on page 52 Retaining the recovery key password on page 54 Enabling the Trusted Platform Module on page 54 Enabling the TPM requires accessing RBSU HP ROM Based Setup Utility on page 71 For more information about RBSU see the HP website hitp www hp com support rbsu TPM installation requires the use of drive encryption technology such as the Microsoft Windows BitLocker Drive Encryption feature For more information on BitLocker see the Microsoft website http www microsoft com Z CAUTION Always observe the guidelines in this document Failure to follow these guidelines can cause hardware damage or halt data access Hardware options installation 51 When installing or replacing a TPM observe the followi
43. and 38 for the week of September 9 Turkey RoHS material content declaration T rkiye Cumhuriyeti EEE Y netmeligine Uygundur Ukraine RoHS material content declaration 3 2008 1057 Warranty information HP ProLiant and X86 Servers and Options http www hp com support ProLiantServers Warranties HP Enterprise Servers http www hp com support EnterpriseServers Warranties HP Storage Products http www hp com support Storage Warranties HP Networking Products hitp www hp com support Networking Warranties Regulatory information 83 Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system be aware of the precautions you need to follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage Avoid hand contact by transporting and storing products in static safe containers Keep elec
44. ation on the HP website hitp www hp com go ilo docs Active Health System HP Active Health System provides the following features Combined diagnostics tools scanners e Always on continuous monitoring for increased stability and shorter downtimes e Rich configuration history Health and service alerts e Easy export and upload to Service and Support The HP Active Health System monitors and records changes in the server hardware and system configuration The Active Health System assists in diagnosing problems and delivering rapid resolution if server failures occur The Active Health System collects the following types of data e Server model Serial number e Processor model and speed e Storage capacity and speed e Memory capacity and speed e Firmware BIOS HP Active Health System does not collect information about Active Health System users operations finances customers employees partners or data center such as IP addresses host names user names and passwords HP Active Health System does not parse or change operating system data from third party error event log activities such as content created or passed through by the operating system Software and configuration utilities 07 The data that is collected is managed according to the HP Data Privacy policy For more information see the HP website http www hp com go privacy The Active Health System in conjunction with the system monitoring provided by
45. c versions of a supported operating system see the HP website http www hp com go ossupport HP Technology Service Portfolio HP Technology Services offers a targeted set of consultancy deployment and service solutions to meet the support needs of most business and IT environments Foundation Care services Delivers scalable hardware and software support packages for HP ProLiant server and industry standard software You can choose the type and level of service that is most suitable for your business needs HP Collaborative Support With a single call HP addresses initial hardware and software support needs and helps to quickly identify if a problem is related to hardware or software If the problem is related to hardware HP resolves the problem according to service level commitments If the reported incident is related to an HP software product or a supported third party software product and cannot be resolved by applying known fixes HP contacts the third party vendor and creates a problem incident on your behalf HP Proactive Care For customers running business critical environments where downtime is not an option HP Proactive Care helps to deliver high levels of availability Key to these service options is the delivery of proactive service management tools to help you avoid the causes of downtime If a problem arises then HP offers advanced technical response from critical system support specialists for problem identification an
46. d resolution HP Support Center For all service options the HP Support Center delivers the information tools and experts required to support HP business products HP Insight Remote Support Provides 24x7 secure remote monitoring diagnosis and problem resolution For more information see one of the following websites e Proliant Server Services website http www hp com services proliant e BladeSystem Services website http www hp com services bladesystem Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more information refer to the HP website hitp www hp com go pcn Software and configuration utilities 78 Troubleshooting Troubleshooting resources The HP ProLiant Gen8 Troubleshooting Guide Volume I Troubleshooting provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification issue resolution and software maintenance on ProLiant servers and server blades To view the guide select a language English http www hp com support Proliant 5 v1 en French http www hp com support Proliant TSG v1 fr Spanish http www hp com support Proliant 75 v1 sp German http www hp com support Proliant TSG v1 gr Japanese http www hp com support Proliant TSG v1
47. di garanzia previsto per il prodotto NOTA alcuni componenti HP non sono progettati per la riparazione da parte del cliente Per rispettare la garanzia HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti In base alla disponibilit e alla localit geografica le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente La consegna nel giorno stesso o entro quattro ore 8 offerta con un supplemento di costo solo in alcune zone In caso di necessit si pu richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 giorni lavorativi componente difettoso deve essere restituito con la documentazione associata nell imballo di spedizione fornito La mancata restituzione del componente pu comportare la fatturazione del ricambio da parte di HP Nel caso di riparazione da parte del cliente HP sostiene tutte le spese di spedizione e resa e sceglie il corriere vettore da utilizzare Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona Per il programma in Nord America fare riferimento al sito Web HP http
48. e the product QuickSpecs on the HP website http www hp com go qs Z CAUTION To prevent improper cooling and thermal damage do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed To install the component 1 2 Power down the server on page 14 Remove the power from the server a Disconnect the power cord from the power source Hardware options installation 48 b Disconnect the power cord from the server Do one of the following o Extend the server from the rack on page 14 o Remove the server from the rack on page 16 Remove the access panel on page 1 7 Remove the PCI riser cage on page 19 Identify the expansion slot compatible with the new option and then remove the cover opposite that slot Verify that any switches or jumpers on the expansion board are set properly For more information see the documentation that ships with the option Install the expansion board Verify that the board is firmly seated in the slot 9 10 11 12 13 14 15 16 17 Install the PCI riser cage on page 20 iy IMPORTANT The server does not power up if the PCI riser cage is not seated properly Connect all necessary internal cabling to the expansion board For more information on these cabling requirements see the documentation that ships with the option Install the access panel on page 17 Do one of the following
49. e component 1 2 Sog Bx oA Power down the server on page 14 Remove the power from the server a Disconnect the power cord from the power source b Disconnect the power cord from the server Do one of the following o Extend the server from the rack on page 14 o Remove the server from the rack on page 16 Remove the access panel on page 1 7 Remove the air baffle on page 18 Locate the battery on the system board System board components on page 9 Remove the battery System battery replacement 80 27 IMPORTANT Replacing the system board battery resets the system ROM to its default configuration After replacing the battery reconfigure the system through RBSU To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider System battery replacement 81 Regulatory information Safety and regulatory compliance For safety environmental and regulatory information see Safety and Compliance Information for Server Storage Power Networking and Rack Products available at the HP website http www hp com support Safety Compliance EnterpriseProducts Belarus Kazakhstan Russia marking Manvfacturer Hewlett Packard Company Address 3000 Hanover Street Palo Alto California 94304 U S Local representative information Russian e Russia
50. ed observe the following additional requirements to ensure adequate airflow and to prevent damage to the equipment Front and rear doors lf 421 rack includes closing front and rear doors you must allow 5 350 sq cm 830 sq in of holes evenly distributed from top to bottom to permit adequate airflow equivalent to the required 64 percent open area for ventilation Side The clearance between the installed rack component and the side panels of the rack must be a minimum of 7 cm 2 75 in Temperature requirements To ensure continued safe and reliable equipment operation install or position the system in a well ventilated climate controlled environment The maximum recommended ambient operating temperature TMRA for most server products is 35 95 F The temperature in the room where the rack is located must not exceed 35 C 95 F CAUTION To reduce the risk of damage to the equipment when installing third party options Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits e Do not exceed the manvfacturer s TMRA Setup 23 Power requirements Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians This equipment is designed to operate in installations covered by NFPA 70 1999 Edition National
51. electrical outlet that is easily accessible at all times e Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server 5 Install the rack rail cable ties Installing the rack rail cable ties on page 27 Installing the rack rail cable ties 1 Install the server into the rack Installing the server into the rack on page 26 2 Connect the power cord to the server 3 Connect the network and peripheral cables to the server 4 Install the rack rail cable ties a Hold the network and peripheral cables parallel to the rack rail and then wrap the cable tie around the rack rail Z CAUTION To prevent thermal or mechanical obstruction on full length servers installed in the rack the extra length and buckle part of the cable tie must be facing the outside of the rack rail Setup 27 b To secure the cable tie loop the end through the plastic buckle on the other end When multiple cable ties are used in the same rack stagger the cable tie location so that the ties are adjacent to each other when viewed from top to bottom This positioning will enable the rack rail to slide easily in and out of the rack Powering on and selecting boot options 1 Connect the Ethernet cable Press the Power
52. elf Repair genoemd Als HP of een HP Service Partner bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR onderdeel verzendt HP dat onderdeel rechtstreeks naar u zodat u het defecte onderdeel daarmee kunt vervangen Er zijn twee categorie n CSR onderdelen Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u HP verzoekt deze onderdelen voor te vervangen worden u voor deze service reiskosten arbeidsloon in rekening gebracht Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product OPMERKING Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de geillustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen HP vermeldt in de doc
53. ent the most basic type of memory module and offer lower latency and relatively low power consumption but are limited in capacity The server supports dual rank PC3 10600E PC3 12800E DDR3 ECC DIMMs operating at 1333 MHz or 1600 MHz speed Memory speed depends on the type of processor and the number of DIMMs installed the server Installed DIMMs can operate at either 1600 MT s or 1333 MT s For more information see the technical specification of the installed processor HP SmartMemory HP SmartMemory introduced for Gen8 servers authenticates and unlocks certain features available only on HP Qualified memory and verifies whether installed memory has passed HP qualification and test processes Qualified memory is performance tuned for HP ProLiant and BladeSystem servers and provides future enhanced support through HP Active Health and manageability software Certain performance features are unique with HP SmartMemory The industry supports UDIMM at 2 DIMMs per channel at 1066 MT s HP SmartMemory supports 2 DIMMs per channel at 1 333 MT s or 25 greater bandwidth DIMM identification To determine DIMM characteristics use the label attached to the DIMM and the following illustration and table HP 8GB 2Rx8 PC3L 10600R 9 08 mem esp km 1 Size 2 Rank Single rank 2R Dual rank 3R Three rank AR Quad rank Hardware options installation 45
54. er ces pi ces les co ts de d placement et main d uvre du service vous seront factur s Facultatif Pieces pour lesquelles la r paration par le client est facultative Ces pi ces sont galement con ues pour permettre au client d effectuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pi ces l intervention peut ou non vous tre factur e selon le type de garantie applicable votre produit REMARQUE Certaines pi ces HP sont pas concues pour permettre au client d effectuer lui m me la r paration Pour que la garantie puisse s appliquer HP exige que le remplacement de la pi ce soit effectu par un Mainteneur Agr Ces pi ces sont identifi es par la mention Non dans le Catalogue illustr Les pi ces CSR sont livr es le jour ouvr suivant dans la limite des stocks disponibles et selon votre situation g ographique Si votre situation g ographique le permet et que vous demandez une livraison le jour ou dans les 4 heures celle ci vous sera factur e Pour b n ficier d une assistance t l phonique appelez le Centre d assistance technique HP Dans les documents envoy s avec la pi ce de rechange CSR HP pr cise s il est n cessaire de lui retourner la pi ce d fectueuse Si c est le cas vous devez le faire dans le d lai indiqu g n ralement cinq 5 jours ouvr s La pi ce et sa documentation doivent tre retourn es dans l emballage fourni Si vous ne retournez pas la
55. es Before you contact HP Be sure to have the following information available before you call HP Active Health System log HP ProLiant Gen8 or later products Download and have available an Active Health System log for 3 days before the failure was detected For more information see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website http www hp com go ilo docs Onboard Administrator SHOW ALL report for HP BladeSystem products only For more information on obtaining the Onboard Administrator SHOW ALL report see the HP website http www hp com go OAlog Technical support registration number if applicable Product serial number Product model name and number Product identification number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For United States and worldwide contact information see the Contact HP website http www hp com go assistance In the United States To contact HP by phone call 1 800 334 5144 For continuous quality improvement calls may be recorded or monitored If you have purchased a Care Pack service upgrade see the Support amp Drivers website http www8 hp com us en support drivers html If the problem cannot be resolved at the website call 1 800 633 3600 For more information about Care Packs see the HP website http pro ag sama houston hp co
56. ey to close the menu Press the Esc key to exit RBSU Press the F10 key to confirm exiting RBSU The server automatically reboots Software and configuration utilities 73 Utilities and features Array Configuration Utility ACU is a utility with the following features e Runsasalocal application or remote service accessed through the HP System Management Homepage e Supports online array capacity expansion logical drive extension assignment of online spares and RAID or stripe size migration e Suggests the optimum configuration for an unconfigured system e For supported controllers provides access to licensed features including o Moving and deleting individual logical volumes o Advanced Capacity Expansion SATA to SAS and SAS to SATA o Offline Split Mirror o RAID 6 and RAID 60 RAID 1 ADM and RAID 10 ADM Drive Erase o Video On Demand Advanced Controller Settings e Provides different operating modes enabling faster configuration or greater control over the configuration options Remains available any time that the server is on e Displays on screen tips for individual steps of a configuration procedure e Provides contextsensitive searchable help content Provides diagnostic and SmartSSD Wear Gauge functionality on the Diagnostics tab ACU is now available as an embedded utility starting with HP ProLiant Gen8 servers To access ACU use one of the following methods e If an optional controller is not insta
57. f hardware event notifications to HP which will initiate a fast and accurate resolution based on your product s service level Notifications may be sent to your authorized HP Channel Partner for onsite service if configured and available in your country For more information see HP Insight Remote Support and Insight Online Setup Guide for Proliant Gen8 Servers and BladeSystem c Class Enclosures on the HP website http www hp com go enterprise docs HP Insight Remote Support is available as part of HP Warranty HP Care Pack Service or HP contractual support agreement HP Insight Remote Support central connect When you use the embedded Remote Support functionality with an HP ProLiant Gen8 server or HP BladeSystem c Class enclosure you can register a server or enclosure to communicate to HP through an HP Insight Remote Support centralized Hosting Device in your local environment All configuration and service event information is routed through the Hosting Device This information can be viewed by using the local HP Insight RS Console or the web based view in HP Insight Online if enabled in Insight RS The central connect configuration is available in iLO 4 1 10 and later Intelligent Provisioning 1 20 and later and Onboard Administrator 3 60 and later Software and configuration utilities 08 For more information about the prerequisites supported hardware and associated operating systems for central connect see HP Insight Remote Suppor
58. fications 85 86 powering down 14 powering up 14 power on password 10 preboot execution environment PXE 73 problem diagnosis 79 Product ID 73 Index 102 Q QuickSpecs 66 R rack installation 22 rack rail cable 27 rack warnings 25 rack extending server 14 RAID configuration 74 75 Rapid Deployment Pack RDP 22 rear panel buttons 8 rear panel components 7 rear panel LEDs 8 recommended ambient operating temperature TMRA 23 redundant ROM 76 re entering the server serial number 73 registering the product 29 regulatory compliance information 82 removing server from rack 16 required tools 26 requirements airflow 22 requirements electrical grounding 24 requirements environmental 22 85 requirements power 24 requirements site 23 requirements space 22 requirements temperature 23 RoHS 83 ROM redundancy 76 ROM Based Setup Utility RBSU 71 ROMPag utility 66 75 76 S safety considerations 76 82 84 scripted installation 69 scripting toolkit 66 69 security bezel installing 34 security bezel removing 17 serial number 6 73 serial number iLO information pull tab 6 Server mode 66 server setup 22 77 server specifications 85 server warnings and cautions 24 25 Service Packs 71 shipping carton contents 26 site requirements 23 Smart Update Manager 66 71 software 77 78 space and airflow requirements 22 specifications environmental 85 specifications ser
59. fore powering down the server for any upgrade or maintenance procedures perform a backup of critical server data and programs WARNING reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed We IMPORTANT When the server is in standby mode auxiliary power is still being provided to the system To power down the server use one of the following methods Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server enters standby mode Press and hold the Power On Standby button for more than 4 seconds to force the server to enter standby mode This method forces the server to enter standby mode without properly exiting applications and the OS If an application stops responding you can use this method to force a shutdown Use a virtual power button selection through iLO 4 This method initiates a controlled remote shutdown of applications and the OS before the server enters standby mode Before proceeding verify the server is in standby mode by observing that the system power LED is amber Extend the server from the rack Operations 14 We IMPORTANT The requirement of extending or re
60. from the power source b Disconnect the power cord from the server Do one of the following o Extend the server from the rack on page 14 o Remove the server from the rack on page 16 Remove the access panel on page 17 Remove the air baffle on page 18 Open the DIMM slot latches Hardware options installation 47 7 10 11 12 13 14 15 Align the notch on the bottom edge of the memory module with the keyed surface of the DIMM slot and then fully press the memory module into the slot until the latches snap back into place Install the air baffle on page 19 Install the access panel on page 17 Do one of the following o Slide the server into the rack o Install the server into the rack Installing the server into the rack on page 26 Connect the peripheral devices to the server Connect the power cord to the server Connect the power cord to the power source Power up the server on page 14 After installing the DIMMs to configure memory protection mode use RBSU HP ROM Based Setup Utility on page 71 Expansion board options The server has both full height and low profile expansion slots for controller option installation PCle riser board slot definitions on page 8 Controller options with internal cable connections should be installed in the full height riser board slot 1 For more information about product features specifications options configurations and compatibility se
61. g switch LEDs Setup 32 o Link Act LED on the switch network port that is being used Initially solid green to indicate successful connection and then flashing green to indicate active communication with the network o Fault LED Remains off to indicate successful Self Test completion For more information on the location of the switch LEDs and their behavior during the Self Test process see the switch documentation Completing the switch setup After the Ethernet cable connection is made check the network LED status on both the server and the switch to confirm successful connection e the server front panel the NIC status LED Solid green e Inthe switch the Link Act LED on the network connector used Initially solid green to indicate successful connection and then flashing green to indicate active communication with the network Setup 33 Hardware options installation Introduction If more than one option is being installed read the installation instructions for all the hardware options and identify similar steps to streamline the installation process WARNING reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them Z CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Security bezel opti
62. graded Flashing red 1 Hz cycle per sec System critical Fastflashing red 4 Hz cycles per sec Power fault NIC status LED Solid green Link to network Flashing green 1 Hz cycle per sec Network active Off 2 No network activity UID button LED Solid blue Activated Flashing blue 1 Hz cycle per sec Remote management or firmware upgrade in progress Off Deactivated Power On Standby button Solid green System on and system power LED Flashing green 1 Hz cycle per sec Performing power on sequence Solid amber System in standby Off No power present To identify components in a degraded or critical state see the iLO BIOS logs and the server troubleshooting guide Facility power is not present power cord is not attached no power supplies are installed power supply failure has occurred or the power button cable is disconnected Rear panel components o 000000 Hem Description Slot 2 PCle3 x8 4 1 connector 2 Dedicated o 0 20 Component identification 7 Rear panel LEDs and buttons me ses 1 NIC link LED Solid green Link exists Off No link exists NIC status LED Solid green Link to network Flashing green 1 Hz cycle per sec Network active Off No network activity Power supply LED Solid green Normal Off One or more of the following condition
63. gration e Suggests the optimal configuration for an unconfigured system Provides diagnostic and SmartSSD Wear Gauge functionality on the Diagnostics tab For supported controllers provides access to additional features For more information about HP SSA see the HP website hitp www hp com go hpssa Option ROM Configuration for Arrays Before installing an operating system you can use the ORCA utility to create the first logical drive assign RAID levels and establish online spare configurations The utility also provides support for the following functions Reconfiguring one or more logical drives e Viewing the current logical drive configuration Deleting a logical drive configuration e Setting the controller to be the boot controller e Selecting the boot volume If you do not use the utility ORCA will default to the standard configuration For more information regarding the default configurations that ORCA uses see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP RBSU Information Library http www hp com go rbsu docs For more information about the storage controller and its features select the relevant controller user documentation on the HP website http www hp com go smartstorage docs To configure arrays see the HP Smart Storage Administrator User Guide on the HP website http www hp com go smartstorage docs ROMPaq utility The ROMPaq utility enables you to upg
64. he equipment do not add or remove the capacitor pack while an array capacity expansion RAID level migration or stripe size migration is in progress CAUTION After the server is powered down wait for 30 seconds and then check the amber LED before unplugging the cable from the cache module If the amber LED flashes after 30 seconds do not remove the cable from the cache module The cache module is backing up data Data will be lost if the cable is detached when the amber LED is still flashing IMPORTANT The capacitor pack might have a low charge when installed If the pack does have low charge a POST error message appears when the server is powered up indicating that the capacitor pack is temporarily disabled No action is necessary The internal circuitry automatically recharges the capacitors and enables the capacitor pack This process might take up to 4 hours During this time the cache module functions properly but without the performance advantage of the capacitor pack Installing a storage controller iy IMPORTANT For additional installation and configuration information see the documentation that ships with the option To install the component T 2 Power down the server on page 14 Remove the power from the server a b Disconnect the power cord from the power source Disconnect the power cord from the server Do one of the following o o Extend the server from the rack on page 14 Remove
65. icker service and more efficient support register the product at the HP Product Registration website http register hp com Setup 29 Setting up the HP PS1810 24G Switch optional If you intend to use the server with the companion HP PS1810 24G Switch follow the procedures in this section For more information on switch related settings and operational procedures see the documentation for your switch model on the HP website http www hp com networking support Mounting the switch with the server Mount the switch in a rack on a wall or on top of or under a horizontal surface For detailed instructions see the HP PS1810 24G Switch Quick Setup Guide Connecting the server to the switch You can connect the server to the switch through the following methods e Asimple Ethernet connection with no iLO functionality e Ethernet connection with iLO functionality using the dedicated iLO 4 connector e Ethernet connection with iLO functionality using the shared 4 connector To establish a simple Ethernet connection 1 Connect an Ethernet cable to the switch and then connect the cable to a network jack 2 Connect an Ethernet cable to the server NIC connector 1 or 2 3 Connect the cable to any switch network port To establish an Ethernet connection with iLO functionality by using the dedicated iLO connector 1 Connect an Ethernet cable to the switch and then connect the cable to a network jack Setup 30
66. idity non condensing Operating maximum wet bulb 10 to 90 temperature of 28 C 82 4 F Non operating maximum wet 5 to 95 bulb temperature of 38 7 C 101 7 F All temperature ratings shown are for sea level An altitude derating of 1 C per 304 8 m 1 8 per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Server specifications 4 32 cm 1 70 in Depth 38 30 cm 15 07 in wid eean Weiaht approximate range 7 00 kg to 8 00 kg 15 43 Ib to 17 64 Ib Power supply specifications Depending on installed options the server is configured with one of the following power supplies e 250 W Integrated Power Supply e 300 W Integrated Power Supply e HP750W CS 48 V DC Power Supply 94 efficiency HP 250 W Integrated Power Supply DIT NN 100 V AC to 240 Y Rated input frequency 50 Hz 60 Hz Rated input current Specifications 85 Rated input power 312 W 1 066 Btu hr Power supply output HP 300 W Integrated Power Supply preis f 200 V AC to 240 V AC 3 A max at 200 V AC Power supply output O Maximum peak power 350 W duration less 10 sec at 25 C HP 750 W CS 48 V DC Power Supply 94 efficiency 36 V DC to 72 V DC 48 V DC nominal input Rated input current 23 A at 36 V DC input 17 A at 48 V DC input nominal input 11 A at 72 V DC input Rated input power W 815 W at 36 V DC input 805 W at
67. idle the capacitor pack is charged and the cache contains data that has not yet been written to the drives Flashing 1 Hz A backup is in progress Ot The current backup is complete with no errors Flashing 1 Hz Flashing 1 Hz Off The current backup failed and data has been lost Component identification 12 2 Gren 3 Gren Interpretation Flashing 1 Hz Flashing 1 Hz A power error occurred during the previous or current boot Data may be corrupt Flashing 1 Hz An overtemperature condition exists Flashing 2 Hz TES 2 Hz on The capacitor pack is not attached Flashing 2 Hz Flashing 2 Hz The capacitor has been charging for 10 minutes but has not reached sufficient charge to perform a full backup Off The current backup is complete but power fluctuations occurred during the backup oy On on We cache mode microcontroller has ald Fan locations The server has three system fans two in the front of the chassis and one in the middle section The server does not support redundant fans all three fans are required to boot the server Component identification 13 Operations Power up the server 1 Connect each power cord to the server Connect each power cord to the power source Press the Power On Standby button The server exits standby mode and applies full power to the system The system power LED changes from amber to green Power down the server Be
68. ing for embedded deployment updating and provisioning capabilities Intelligent Provisioning can configure the server and install an operating system eliminating the need for SmartStart CDs and Smart Update Firmware DVDs To install an operating system on the server with Intelligent Provisioning local or remote ERE n p Connect the Ethernet cable between the network connector on the server and a network jack Press the Power On Standby button During server POST press the F10 key Complete the initial Preferences and Registration portion of Intelligent Provisioning on page 69 At the 1 Start screen click the Configure and Install button To finish the installation follow the onscreen prompts An Internet connection is required to update the firmware and systems software Remote deployment installation To deploy an operating system remotely use Insight Control server deployment for an automated solution For additional system software and firmware updates download the HP Service Pack for ProLiant from the HP website http www hp com go spp download Software and firmware must be updated before using the server for the first time unless any installed software or components require an older version For more information see Keeping the system current on page 7 7 For more information on using these installation methods see the HP website http www hp com go ilo Registering the server To experience qu
69. ip Simplified Chinese http www hp com support Proliant TSG v1 sc The HP ProLiant Gen8 Troubleshooting Guide Volume Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on Proliant servers and server blades To view the guide select a language English http www hp com support Proliant v1 en French http www hp com support Proliant EMG v1 fr Spanish http www hp com support ProLiant EMG v1 sp German http www hp com support Proliant v1 gr Japanese http www hp com support Proliant EMG v1 ip Simplified Chinese http www hp com support Proliant 1 sc Troubleshooting 79 System battery replacement If the server no longer automatically displays the correct date and time then replace the battery that provides power to the real time clock Under normal use battery life is 5 to 10 years N WARNING computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery e Do not expose the battery to temperatures higher than 60 C 140 F not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove th
70. isconnect the power cord from the power source b Disconnect the power cord from the server Remove the drive carrier Hardware options installation 35 5 Install the drive in the carrier 6 Install the drive Z CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 7 Connect the power cord to the server 8 Connect the power cord to the power source 9 Power up the server on page 1 4 To configure arrays see the HP Smart Storage Administrator User Guide on the HP website http www hp com go smartstorage docs Installing a hot plug drive Z CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To install the component Hardware options installation 36 1 Remove the drive blank 2 Prepare the drive 3 Install the drive 4 Determine the status of the drive from the drive LED definitions Hot plug drive LED definitions on page 11 To configure arrays see the HP Smart Storage Administrator User Guide on the HP website http www hp com go smartstorage docs Controller options The server ships with an embedded Smart Array B120i controller For more information about the controller and its features see the HP Dynamic Smart Array RAID Controller User Guide on the HP website http www hp com g
71. ive model em Description o O M 24 pin system board power cable 4 pin system board power cable HP 300 W Integrated Power Supply cabling 300 W Integrated Power Supply cabling in a two bay LFF non hot plug drive model lt nare E o Cabling 62 Description 0 1 24 system board power cable 4 pin system board power cable e HP 300 W Integrated Power Supply cabling in a two bay LFF hot plug drive model I S ord Hem 24 pin system board power cable 2 4 pin system board power cable e 300 W Integrated Power Supply cabling in a four bay SFF hot plug drive model Description o O 24 pin system board power cable 4 pin system board power cable Cabling 63 HP 750 W CS 48 V DC Power Supply with PDB cabling Description 4 pin system board power cable 26 pin PDB cable 24 pin system board power cable Cabling 64 Front board cabling B Ina E o Cabling 65 Software and configuration utilities Server mode The software and configuration utilities presented in this section operate in online mode offline mode or in both modes Software or configuration
72. ling the Trusted Platform Modules PM HOM UM ET 54 CH EA A A A A eREendobr ose E EE E dune eres 55 Cabling KEA AAE 55 Storage CObLING 55 Two bay LFF non hot plug drive cage Cabling 3 Two bay LFF hot plug drive cage cabling seen eene 56 Four bay SFF hot plug drive cage cabling AC power supply 2 2 57 Optical drive able 60 Power supply cabling esteso e egeo ict ndi e HG HI HORAM SEO OA EUR AS 61 HP 250 W Integrated Power Supply netter ener emnes 61 HP 300 W Integrated Power Supply cabling sse 62 HP 750 W CS 48 V DC Power Supply with PDB 64 pierna DISP bd acotossp i AS IUS PSU UII MIT MU MI Me nO pO e I MID I SAREE 64 Front e board abii ee akut 65 Salhwane ap UNDE uicit dici a 66 Sewer NOSE MM M MM eee ee ere MM MI UM UM 66 Product QUIGKS DEES MET 66 PEI 66 Active Health System 12000 002 00100000005000000050 00 nennen enne 67 Integrated Management d E ERE RYE PHONE RM 68 HP Insight Remote Support software O05 955099090990 000 ono 68 Scripting EHE ee 69 nie
73. ll the HP Technical Support Center and a technician will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used For more information about HP s Customer Self Repair program contact your local service provider For the North American program refer to the HP website hitp www hp com go selfrepair R paration par le client CSR Les produits HP comportent de nombreuses pi ces CSR Customer Self Repair r paration par le client afin de minimiser les d lais de r paration et faciliter le remplacement des pi ces d fectueuses Si pendant la p riode de diagnostic HP ou ses partenaires ou mainteneurs agr s d termine que la r paration peut tre effectu e l aide d une pi ce CSR HP vous l envoie directement existe deux cat gories de pi ces CSR Obligatoire Pi ces pour lesquelles la r paration par le client est obligatoire Si vous demandez HP de remplac
74. lled press during boot e If an optional controller is installed when the system recognizes the controller during POST press F5 For optimum performance the minimum display settings are 1024 x 768 resolution and 16 bit color Servers running Microsoft operating systems require one of the following supported browsers e Internet Explorer 6 0 or later Mozilla Firefox 2 0 or later For Linux servers see the README TXT file for additional browser and support information For more information about the storage controller and its features select the relevant controller user documentation on the HP website http www hp com go smartstorage docs To configure arrays see the HP Smart Storage Administrator User Guide on the HP website http www hp com go smartstorage docs Software and configuration utilities 74 HP Smart Storage Administrator HP SSA is a configuration and management tool for HP Smart Array controllers Starting with HP ProLiant 8 servers HP SSA replaces ACU with an enhanced GUI and additional configuration features HP SSA exists in three interface formats the HP SSA GUI the HP SSA CLI and HP SSA Scripting Although all formats provide support for configuration tasks some of the advanced tasks are available in only one format Some HP SSA features include the following e Supports online array capacity expansion logical drive extension assignment of online spares and RAID or stripe size mi
75. lock the latch Install the access panel 1 Place the access panel on top of the server with the access panel latch open Allow the panel to extend past the rear of the server by approximately 1 25 cm 0 5 inch Operations 17 2 Close the access panel latch The access panel slides to a closed position 3 Use a 15 Torx screwdriver to tighten the access panel latch screw Remove the air baffle A CHEER TO 2224 expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open 1 Power down the server on page 14 2 Remove the power from the server a Disconnect the power cord from the power source b Disconnect the power cord from the server 3 Do one of the following o Extend the server from the rack on page 14 o Remove the server from the rack on page 16 4 Remove the access panel on page 17 Remove the air baffle Operations 18 Install the air baffle 1 Place the air baffle on top of the server Mou Install the access panel on page 17 Do one of the following o Slide the server into the rack o Install the server into the rack Installing the server into the rack on page 26 Connect the peripheral devices to the server Connect the power cord to the server Connect the power cord to the power source Power up the server on page 14 Remove the PCI riser cage 1 2 Power down the server
76. m of two people are required for all rack server installations A third person may be required to help align the server if the server is installed higher than chest level e Use caution when installing the server in or removing the server from the rack it is unstable when not fastened to the rails WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure CAUTION not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage Rack warnings AN WARNING reduce the risk of personal injury or damage to the equipment be sure that The leveling jacks are extended to the floor The full weight of the rack rest
77. m services cache 10950 0 0 225 121 html Customer Self Repair HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP or HP service Support and other resources 88 providers or service partners identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product NOTE Some HP parts are not designed for customer self repair In order to satisfy the customer warranty HP requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can ca
78. ment must be installed by trained service personnel as defined by the NEC and IEC 60950 1 Second Edition the standard for Safety of Information Technology Equipment This power supply is intended only for installation in HP servers located in a restricted access location In accordance with applicable national requirements for Information Technology Equipment and Telecommunications Equipment this power supply only connects to DC power sources that are classified as SELV or TNV Generally these requirements are based on the International Standard for Information Technology Equipment IEC 60950 1 In accordance with local and regional electric codes and regulations the DC source must have one pole Neutral Return reliably connected to earth ground This power supply is not intended for direct connection to the DC supply branch circuit Connect this power supply to a power distribution unit PDU that provides an independent overcurrent protected output for each DC power supply The branch circuit overcurrent protection must be rated 24 A You must connect the power supply ground screw located on the front of the power supply to a suitable ground earth terminal In accordance with local and regional electric codes and regulations this terminal must be connected to a suitable building ground earth terminal Do not rely on the rack or cabinet chassis to provide adequate ground earth continuity Specifications 87 Support and other resourc
79. moving the server from the rack when performing installation and maintenance procedures depends on the rail system used e If using a ball bearing rail system you can perform most installations and maintenance simply extending the server from the rack e lf using a friction rail system to perform installations or maintenance that requires access panel removal remove the server from the rack 1 Power down the server on page 14 2 Release the peripheral cables and the power cord from the rack rail cable ties 3 Remove the power from the server a Disconnect the power cord from the power source b Disconnect the power cord from the server 4 Disconnect all peripheral cables from the server WARNING reduce the risk of personal injury or equipment damage be sure that the rack is adequately stabilized before extending a component from the rack 5 Do one of the following o If the server is using a thumbscrew type rack ear loosen the thumbscrews o If the server is using a quick release lever type rack ear use a T 25 Torx screwdriver to loosen the screws located inside the lever housing 6 Extend the server on the rack rails until the server rail release latches engage WARNING To reduce the risk of personal injury be careful when pressing the server rail release latches and sliding the server into the rack The sliding rails could pinch your fingers 7 After performing the installation
80. mum clearance of 76 2 cm 30 inches behind the rack e leave a minimum clearance of 121 9 cm 48 inches from the back of the rack to the back of another rack or row of racks HP servers draw in cool air through the front and expel warm air through the rear Therefore the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet CAUTION To prevent improper cooling and damage to the equipment do not block the ventilation openings When vertical space in the rack is not filled by a server or rack component the gaps between the components might cause changes in airflow through the rack and across the servers To maintain airflow cover all gaps with blanking panels CAUTION Always use blanking panels to fill empty vertical spaces the rack This arrangement ensures proper airflow Using a rack without blanking panels results in improper cooling that can lead to thermal damage The 9000 and 10000 series racks provide proper server cooling from flow through perforations in the front and rear doors that provide 6476 open area for ventilation CAUTION When using a Compaq branded 7000 series rack install the high airflow rack door insert PN 32728 1 B21 for 420 rack PN 157847 B21 for 22U rack to provide proper front to back airflow and cooling AN CAUTION Ifa third party rack is us
81. mware should be updated before using the server for the first time unless any installed software or components require an older version For system software and firmware updates use one of the following sources Download the SPP HP Service Pack for ProLiant on page 71 from the HP Service Pack for ProLiant download page http www hp com go spp e Download individual drivers firmware or other systems software components from the server product page in the HP Support Center http www hp com go hpsc Version control The VCRM and are web enabled Insight Management Agents tools that HP SIM uses to schedule software update tasks to the entire enterprise e manages the repository for SPP Administrators can view the SPP contents or configure VCRM to automatically update the repository with internet downloads of the latest software and firmware from HP Software and configuration utilities 77 e compares installed software versions on the node with updates available in the VCRM managed repository Administrators configure VCA to point to a repository managed by VCRM For more information about version control tools see the HP Systems Insight Manager User Guide the HP Version Control Agent User Guide and the HP Version Control Repository User Guide on the HP website http www hp com go hpsim HP operating systems and virtualization software support for Proliant servers For information about specifi
82. n hot plug drive cage cabling Mini SAS cable connected to the system board Description 1 Power cable 2 Mini SAS cable Cabling 55 Mini SAS cable connected to a storage controller in the full height expansion slot Description Power cable Capacitor pack cable Mini SAS cable Two bay LFF hot plug drive cage cabling Mini SAS cable connected to the system board Description Mini SAS cable Cabling 56 e Mini SAS cable connected to a storage controller in the full height expansion slot 1 Power cable Deseription Capacitor pack cable Mini SAS cable Four bay SFF hot plug drive cage cabling AC power supply The HP 250 W Integrated Power Supply and HP 300 W Integrated Power Supply is used in the following drive configurations Mini SAS cable connected to the system board A Cabling 57 Description 1 Power cable Mini SAS cable e Mini SAS cable connected to a storage controller in the full height expansion slot Deseription 1 Power cable 2 Capacitor pack cable Mini SAS cable The HP 750 W CS 48 V DC Power Supply 94 efficiency with PDB is used in the following drive configurations Mini SAS cable connected to the system board Cabling 58 Description 1 Power cable Mini
83. nal Electric Code Article 250 as well as any local and regional building codes In Canada you must install the equipment in accordance with Canadian Standards Association CSA C22 1 Canadian Electrical Code In all other countries you must install the equipment in accordance with any regional or national electrical wiring codes such as the International Electrotechnical Commission IEC Code 364 parts 1 through 7 Furthermore you must be sure that all power distribution devices used in the installation such as branch wiring and receptacles are listed or certified grounding type devices Because of the high ground leakage currents associated with multiple servers connected to the same power source HP recommends the use of a PDU that is either permanently wired to the building s branch circuit or includes a nondetachable cord that is wired to an industrial style plug NEMA locking style plugs or those complying with IEC 60309 are considered suitable for this purpose Using common power outlet strips for the server is not recommended Server warnings and cautions Setup 24 WARNING This server is very heavy To reduce the risk of personal injury or damage to the equipment Observe local occupational health and safety requirements and guidelines for manual material handling Get help to lift and stabilize the product during installation or removal especially when the product is not fastened to the rails HP recommends that a minimu
84. ng guidelines Do not remove an installed TPM Once installed the TPM becomes a permanent part of the system board When installing or replacing hardware HP service providers cannot enable the TPM or the encryption technology For security reasons only the customer can enable these features When returning a system board for service replacement do not remove the TPM from the system board When requested HP Service provides a TPM with the spare system board Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data When using BitLocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity HP is not liable for blocked data access caused by improper TPM use For operating instructions see the encryption technology feature documentation provided by the operating system Installing the Trusted Platform Module board N WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal
85. o smartstorage docs Hardware options installation 37 Upgrade options exist for an integrated array controller For a list of supported options see the product QuickSpecs on the HP website http www hp com go qs To configure arrays see the HP Smart Storage Administrator User Guide on the HP website http www hp com go smartstorage docs The server supports FBWC FBWC consists of a cache module and a capacitor pack The DDR cache module buffers and stores data being written by the controller When the system is powered on the capacitor pack fully charges in approximately 5 minutes If a system power failure occurs a fully charged capacitor pack provides power for up to 80 seconds During that interval the controller transfers the cached data from DDR memory to flash memory where the data remains indefinitely or until a controller retrieves the data The data protection and the time limit also apply if a power outage occurs When power is restored to the system an initialization process writes the preserved data to the storage drives A E CAUTION cache module connector does not use the industry standard DDR3 mini DIMMs Do not use the controller with cache modules designed for other controller models because the controller can malfunction and you can lose data Also do not transfer this cache module to an unsupported controller model because you can lose data CAUTION To prevent a server malfunction or damage to t
86. o smartstorage docs To configure arrays see the HP Smart Storage Administrator User Guide on the HP website http www hp com go smartstorage docs Installing the FBEWC module and capacitor pack Z CAUTION In systems that use external data storage be sure that the server is the first unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does not erroneously mark the external drives as failed when the server is powered up To install the component 1 2 Power down the server on page 14 Remove the power from the server a Disconnect the power cord from the power source b Disconnect the power cord from the server Do one of the following o Extend the server from the rack on page 14 o Remove the server from the rack on page 16 Remove the access panel on page 17 Remove the PCI riser cage on page 19 Install the capacitor pack Hardware options installation 39 Open the capacitor pack holder Position the capacitor pack in the holder c Close the capacitor pack holder CAUTION When connecting or disconnecting the capacitor pack cable the connectors on the cache module and cable are susceptible to damage Avoid excessive force and use caution to avoid damage to these connectors 7 Connect the capacitor pack cable to the cache module Hardware options installation 40 8 Install the cache module on the storage controller
87. on The security bezel helps prevent unauthorized physical access to the front panel components Install the security bezel and then lock it with the key provided with the kit The security bezel is only supported in servers that have the quick release lever type rack ear option PN 725269 001 installed Drive options The server supports up to two LFF non hotplug or hot plug drives and up to four SFF hot plug drives The embedded storage controller supports SATA drive installation For SAS drive installation install the storage controller card option kit The storage controller card option supports both SATA and SAS drives Hardware options installation 34 For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP website http www hp com go qs Drive installation guidelines When adding drives to the server observe the following general guidelines The system automatically sets all device numbers Populate drive bays based on the drive numbering sequence Start from the drive bay with the lowest device number Drive numbering on page 11 When drives are grouped together into the same drive array they must be of the same capacity to provide the greatest storage space efficiency Installing a non hot plug drive To install the component 1 2 4 Power down the server on page 14 Remove the power from the server a D
88. on page 14 Remove the power from the server a Disconnect the power cord from the power source b Disconnect the power cord from the server Do one of the following o Extend the server from the rack on page 14 o Remove the server from the rack on page 16 Remove the access panel on page 17 Disconnect all cables connected to existing expansion boards Operations 19 6 Lift the PCI riser cage to unseat the PCI riser board Install the PCI riser cage AN CAUTION To prevent damage to the server or expansion boards power down the server and disconnect all power cords before removing or installing the PCI riser cage 1 Use the guide pins on the system board and on the rear panel to align the PCI riser cage and then press the PCI riser cage down 2 Install the access panel on page 17 3 Do one of the following o Slide the server into the rack o Install the server into the rack Installing the server into the rack on page 26 Operations 20 Connect all necessary external cabling to the expansion board For more information on these cabling requirements see the documentation that ships with the option Connect the peripheral devices to the server Connect the power cord to the server Connect the power cord to the power source Power up the server on page 14 Operations 21 Setup Optional installation services Delivered by experienced certified engineers HP
89. or maintenance procedure press the rack rail release latches and then slide the server into the rack For more information see the documentation that ships with the rack mounting option Connect the peripheral devices to the server Connect the power cord to the server 10 Connect the power cord to the power source Operations 15 11 Install the rack rail cable ties Installing the rack rail cable ties on page 27 Remove the server from the rack Z WARNING This server is very heavy To reduce the risk of personal injury or damage to the equipment Observe local occupational health and safety requirements and guidelines for manual material handling Get help to lift and stabilize the product during installation or removal especially when the product is not fastened to the rails HP recommends that a minimum of two people are required for all rack server installations A third person may be required to help align the server if the server is installed higher than chest level Use caution when installing the server in or removing the server from the rack it is unstable when not fastened to the rails We IMPORTANT The requirement of extending or removing the server from the rack when performing installation and maintenance procedures depends on the rail system used e If using a ball bearing rail system you can perform most installations and maintenance simply extending the server from the rack e lf using a fric
90. orting For the DIMM slot locations see DIMM slot locations on page 10 ECC memory The server supports the standard ECC memory correction mode Standard ECC can correct single bit memory errors and detect multibit memory errors When multibit errors are detected the error is signaled to the server and causes the server to halt Hardware options installation 46 General DIMM slot population guidelines The server supports two memory channels with two DIMM slots per channel o Memory channel 1 consists of the two DIMMs that are closest to the processor Memory channel 2 consists of the two DIMMs that are located farthest from the processor White DIMM slots denote the first slot of a channel 3 A 1 The server supports up to 32 GB of system memory using four 8 GB 1600 MT s ECC UDIMMs When installing DIMMs o Populate the DIMM slots in this sequence 3 A 1 B 4 2 0 o Use only HP qualified DIMMs The server does not support RDIMMs and LRDIMMs The minimum DIMM requirement to make this server bootable is a DIMM in slot 3 A For DIMM spare replacement install the DIMMs per slot number as instructed by the system software For detailed memory configuration rules and guidelines use the Online DDR3 Memory Configuration Tool on the HP website http www hp com go ddr3memory configurator Installing a DIMM 1 2 Power down the server on page 14 Remove the power from the server a Disconnect the power cord
91. pi ce d fectueuse HP se r serve le droit de vous facturer les co ts de remplacement Dans le cas d une pi ce CSR HP supporte l ensemble des frais d exp dition et de retour et d termine la soci t de courses ou le transporteur utiliser Support and other resources 89 Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agr e local Pour plus d informations sur ce programme en Am rique du Nord consultez le site Web HP http www hp com go selfrepair Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilit nella sostituzione di parti difettose i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fase di diagnostica HP o un centro di servizi o di assistenza HP identifica il guasto come riparabile mediante un ricambio CSR HP lo spedir direttamente al cliente per la sostituzione Vi sono due categorie di parti CSR Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio Opzionali Parti la cui riparazione da parte del cliente facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizionali a seconda del tipo
92. poder cobrar a reposi o Para as pe as de reparo feito pelo cliente a HP paga todas as despesas de transporte e de devolu o da pe a e determina a transportadora servico postal a ser utilizado Para obter mais informac es sobre o programa de reparo feito pelo cliente da HP entre em contato com o fornecedor de servicos local Para o programa norte americano visite o site da HP http www hp com go selfrepair 032 NF GD SEHR SSF SURES HEART 57 01 115 5 9 amp d EORI EAT amp 1 1 HIZO Be d CSRBDERSI IEELTR OO 2 8 U 05 U 3 BR DA8xY UEW2UATAWBOBRS 80 5 SH SEES EIER TUIS 018389 UA VERD amp 5A5x SvEW2UATPIERC m COMMENARY LILIVAPTHCS 4 Lt EITOSIBISReqTUSEEU E ATEROD lt CLERK i 63271 71850 EtA Sous eI 51 815 HP TIE HPIERRERSTE E JS IL K Ssk DmA 2A5Y UuV2U T Rh BRAT AEGIS CRMBMEBBSRAIB lt C KIICHALEF Ek WRITE MBAS lt 5 51239 5 8706586055049 T FAu5XSc el ELTONI FRLET KRAO E HIRR 12
93. rade the system firmware BIOS To upgrade the firmware insert a ROMPaq USB Key into an available USB port and boot the system In addition to ROMPaq Online Flash Components for Windows and Linux operating systems are available for updating the system firmware The ROMPag utility checks the system and provides a choice if more than one exists of available firmware revisions Software and configuration utilities 75 For more information go to the HP website http www hp com go hpsc and click on Drivers Software amp Firmware Then enter your product name in the Find an HP product field and click Go Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs such as a blue screen ABEND does not apply to HP ProLiant DL980 Servers or panic A system fail safe timer the ASR timer starts when the System Management driver also known as the Health Driver is loaded When the operating system is functioning properly the system periodically resets the timer However when the operating system fails the timer expires and restarts the server ASR increases server availability by restarting the server within a specified time after a system hang At the same time the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system You can disable ASR from the System Management Homepage or through RBSU USB support HP pro
94. roduct during installation or removal especially when the product is not fastened to the rails HP recommends that a minimum of two people are required for all rack server installations A third person may be required to help align the server if the server is installed higher than chest level e Use caution when installing the server in or removing the server from the rack it is unstable when not fastened to the rails Setup 26 CAUTION Always plan the rack installation so that the heaviest item is on the bottom of the rack Install the heaviest item first and continue to populate the rack from the bottom to the top To install the server an HP Compag branded Telco or a third party rack 1 Install the server and cable management arm option into the rack See the documentation that ships with the Quick Deploy Rail System WARNING reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into RJ 45 connectors 2 Connect peripheral devices to the server For information on identifying connectors see Rear panel components page 7 Connect the power cord to the server Connect the power cord to the power source WARNING reduce the risk of electric shock or damage to the equipment e Do not disable the power cord grounding plug The grounding plug is an important safety feature e Plug the power cord into a grounded earthed
95. s exists Power is unavailable Power supply failed Power supply is in standby mode Power supply error UID button LED Solid blue Activated Flashing blue 1 Hz cycle per sec Remote management or firmware upgrade in progress Off Deactivated PCle riser board slot definitions The riser board slots transfer rate is the same for all supported processor models Both slots will run in PCle3 8 GT s rate Type lengh i Connector link width Negotiable link width Component identification 8 System board components e ees PCI riser connector TPM connector microSD card slot Processor socket e Fan comer 1 Front module connector SATA connector For more information on the riser board slots supported by the onboard PCI riser connector see PCle riser board slot definitions on page 8 Component identification 9 DIMM slot locations DIMM slots are numbered sequentially 1 through 4 for the processor The supported AMP modes use the letter assignments for population guidelines Off iLO 4 security is enabled On iLO 4 security is disabled Off Off System configuration can be changed On System configuration is locked Off Off Power on password is enabled On Power on password is disabled Off No function On ROM reads system configuration as invalid 10 Reserved a 7 siz Reserved
96. s on the leveling jacks The stabilizing feet are attached to the rack if it is a single rack installation The racks are coupled together in multiple rack installations Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason WARNING To reduce the risk of personal injury or equipment damage when unloading a rack e Atleast two people are needed to safely unload the rack from the pallet An empty 420 rack can weigh as much as 115 kg 253 b stand more than 2 1 m 7 ft tall and might become unstable when being moved on its casters e Never stand in front of the rack when it is rolling down the ramp from the pallet Always handle the rack from both sides WARNING To reduce the risk of personal injury or damage to the equipment adequately stabilize the rack before extending a component outside the rack Extend only one component at a time A rack may become unstable if more than one component is extended Setup 25 WARNING When installing a server in a telco rack be sure that the rack frame is adequately secured at the top and bottom to the building structure Identifying the contents of the server shipping carton Unpack the server shipping carton and locate the materials and documentation necessary for installing the server All the rack mounting hardware necessary for installing the server into the rack is included with the rack or the ser
97. t Release Notes on the HP website http www hp com go insightremotesupport docs HP Insight Online direct connect When you use the embedded Remote Support functionality with an HP ProLiant Gen8 server BladeSystem c Class enclosure you can register a server or enclosure to communicate directly to HP Insight Online without the need to set up an HP Insight Remote Support centralized Hosting Device in your local environment HP Insight Online will be your primary interface for remote support information The direct connect configuration is available in iLO 4 1 40 and later Intelligent Provisioning 1 60 and later and Onboard Administrator 4 12 and later For more information see the product documentation on the HP website http www hp com go insightremotesupport docs HP Insight Online HP Insight Online is a capability of the HP Support Center portal Combined with HP Insight Remote Support central connect or HP Insight Online direct connect it automatically aggregates device health asset and support information with contract and warranty information and then secures it in a single personalized dashboard that is viewable from anywhere at any time The dashboard organizes your IT and service data to help you understand and respond to that information more quickly With specific authorization from you an authorized HP Channel Partner can also view your IT environment remotely using HP Insight Online For more information about
98. th the screw Hardware options installation 42 Two bay LFF drive model using the HP 250 W Integrated Power Supply or HP 300 W Integrated Power Supply o Four bay SFF drive model using the HP 750 W CS 48 V DC Power Supply 7 Connect the optical drive SATA Y cable a Connect the common end of the Y cable to the optical drive b Connect the power end of the Y cable to the power supply four pin 1x4 cable c Route the data end of the Y cable through the cable management partition and then connect the cable to the system board SATA connector d Secure the excess length of the Y cable on the front left corner of the power supply Hardware options installation 43 10 11 12 13 Two bay LFF drive model uses the HP 250 W Integrated Power Supply or HP 300 W Integrated Power Supply Four bay SFF drive model uses the HP 750 W CS 48 V DC Power Supply 4 ilm Install the access panel on page 17 Do one of the following o Slide the server into the rack o Install the server into the rack Installing the server into the rack on page 26 Connect the peripheral devices to the server Connect the power cord to the server Connect the power cord to the power source Power up the server on page 14 Hardware options installation 44 Memory options The server memory subsystem supports UDIMMs only UDIMMs repres
99. tion HP Insight Diagnostics Offline Edition performs various in depth system and component testing while the OS is not running To run this utility boot the server using Intelligent Provisioning on page 69 HP Insight Diagnostics Online Edition is a web based application that captures system configuration and other related data needed for effective server management Available in Microsoft Windows and Linux versions the utility helps to ensure proper system operation For more information or to download the utility see the HP website http www hp com servers diags Insight Diagnostics Online Edition is also available in the SPP HP Service Pack for ProLiant on page 71 HP Insight Diagnostics survey functionality HP Insight Diagnostics on page 70 provides survey functionality that gathers critical hardware and software information on ProLiant servers This functionality supports operating systems that are supported by the server For operating systems supported by the server see the HP website http www hp com go supportos If a significant change occurs between data gathering intervals the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration Survey functionality is installed with every Intelligent Provisioning assisted HP Insight Diagnostics installation or it can be installed through the SPP HP Service Pack for ProLiant on page 71
100. tion e Selecting the primary boot controller e Configuring memory options e Language selection Software and configuration utilities 71 For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP RBSU Information Library http www hp com go rbsu docs Using RBSU To use RBSU use the following keys e access RBSU press the F9 key during power up when prompted navigate the menu system use the arrow keys e make selections press the Enter key e Toaccess Help for a highlighted configuration option press the key Ur IMPORTANT RBSU automatically saves settings when you press the Enter key The utility does not prompt you for confirmation of settings before you exit the utility To change a selected setting you must select a different setting and press the Enter key Default configuration settings are applied to the server at one of the following times e Upon the first system power up e After defaults have been restored Default configuration settings are sufficient for proper typical server operation but configuration settings can be modified using RBSU The system will prompt you for access to RBSU with each power up Auto configuration process The auto configuration process automatically runs when you boot the server for the first time During the power up sequence the system ROM automatically configures the entire system without needing an
101. tion rail system to perform installations or maintenance that requires access panel removal remove the server from the rack 1 Power down the server on page 14 Extend the server from the rack on page 14 3 Remove the server from the rack For detailed information see the documentation that ships with the rack mounting option 4 Place the server on a sturdy level surface Operations 16 Remove the security bezel optional To access the front panel components unlock and then remove the security bezel The security bezel is only supported in servers that have the quick release lever type rack ear option PN 725269 001 installed Remove the access panel WARNING reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them A MERE Ce HI SM Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage 1 Power down the server on page 14 2 Remove the power from the server a Disconnect the power cord from the power source b Disconnect the power cord from the server 3 one of the following o Extend the server from the rack on page 14 o Remove the server from the rack on page 16 4 Open the access panel latch slide the access panel to the rear of the chassis and then remove the access panel If the access panel latch is locked use a T 15 Torx screwdriver to un
102. trostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords provide proper ground wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Use a portable field service kit with a folding static dissipating work mat If you do not have any of the suggested equipment for proper grounding have an authorized reseller install the part For more information on static electricity or assistance with product installation contact an authorized reseller Electrostatic discharge 84 Specifications Environmental specifications Temperature range Operating 10 C to 35 C 50 F to 95 F 30 C to 60 C 2276 to 140 Relative hum
103. umentatie bij het vervangende CSR onderdeel of het defecte onderdeel aan HP moet worden geretourneerd Als het defecte onderdeel aan HP moet worden teruggezonden moet u het defecte onderdeel binnen een bepaalde periode gewoonlijk vijf 5 werkdagen retourneren aan HP Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal Als u het defecte onderdeel niet terugzendt kan HP u voor het vervangende onderdeel kosten in rekening brengen Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier transportonderneming hiervoor wordt gebruikt Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP Informatie over Service Partners vindt op de HP website http www hp com go selfrepair Reparo feito pelo cliente Os produtos da HP s o projetados com muitas pecas para reparo feito pelo cliente CSR de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substitui o de pe as com defeito Se durante o per odo de diagn stico a HP ou fornecedores parceiros de servico da HP concluir que reparo pode ser efetuado pelo uso de uma pe a CSR a pe a de reposi o ser enviada diretamente ao cliente Existem duas categorias de pecas CSR Obrigat ria Pecas cujo reparo feito pelo cliente obrigat rio Se desejar que a HP substitua
104. un coste adicional Si precisa asistencia t cnica puede llamar al Centro de asistencia t cnica de HP y recibir ayuda telef nica por parte de un t cnico Con el env o de materiales para la sustituci n de componentes CSR HP especificar si los componentes defectuosos deber n devolverse a HP En aquellos casos en los que sea necesario devolver alg n componente a HP deber hacerlo en el periodo de tiempo especificado normalmente cinco d as laborables Los componentes defectuosos deber n devolverse con toda la documentaci n relacionada y con el embalaje de env o Si no enviara el componente defectuoso requerido HP podr cobrarle por el de sustituci n En el caso de todas Support and other resources 91 sustituciones que lleve a cabo el cliente HP se har cargo de todos los gastos de env o y devoluci n de componentes y escoger la empresa de transporte que se utilice para dicho servicio Para obtener m s informaci n acerca del programa de Reparaciones del propio cliente de HP p ngase en contacto con su proveedor de servicios local Si est interesado en el programa para Norteam rica visite la p gina web de HP siguiente http www hp com go selfrepair Customer Self Repair Veel onderdelen in HP producten zijn door de klant zelf te repareren waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is Deze onderdelen worden CSR onderdelen Customer S
105. using HP Insight Online see the HP Insight Online User s Guide on the HP website hitp www hp com go insightremotesupport docs Scripting Toolkit for Windows and Linux The Scripting Toolkit for Windows and Linux is a server deployment product that delivers an unattended automated installation for high volume server deployments The Scripting Toolkit is designed to support ProLiant BL ML DL and SL servers The toolkit includes a modular set of utilities and important documentation that describes how to apply these tools to build an automated server deployment process The Scripting Toolkit provides a flexible way to create standard server configuration scripts These scripts are used to automate many of the manual steps in the server configuration process This automated server configuration process cuts time from each deployment making it possible to scale rapid high volume server deployments For more information and to download the Scripting Toolkit see the HP website hitp www hp com go ProLiant STK Intelligent Provisioning Several packaging changes have taken place with HP ProLiant Gen8 servers SmartStart CDs and the Smart Update Firmware DVD no longer ship with these new servers Instead the deployment capability is embedded in the server as part of Intelligent Provisioning Intelligent Provisioning is a single server deployment tool embedded in HP ProLiant Gen8 and later servers that simplifies HP ProLiant server setup
106. utility HP iLO on page 66 Online and Offline Active Health System on page 67 Online and Offline Integrated Management Log on page 68 Online and Offline Intelligent Provisioning on page 69 Offline HP Insight Diagnostics on page 70 Online and Offline HP Insight Remote Support software on page 68 Online HP Insight Online on page 69 Online Erase Utility on page 70 Offline Scripting Toolkit Scripting Toolkit for Windows and Linux on page 69 Online HP Service Pack for ProLiant on page 71 Online and Offline HP Smart Update Manager on page 71 HP ROM Based Setup Utility on page 71 Offline Array Configuration Utility on page 74 Online and Offline Option ROM Configuration for Arrays on page 75 Offline Product QuickSpecs For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP website http www hp com go qs HP iLO The iLO 4 subsystem is a standard component of HP ProLiant servers that simplifies initial server setup server health monitoring power and thermal optimization and remote server administration The iLO 4 subsystem includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO 4 independent of the host server and its operating system Online and Offline iLO 4 enables and manages the Active Health System on page 67 and also features
107. ver The contents of the server shipping carton include e Server e Power cord e Printed setup documentation Documentation CD and software products e Rack mounting hardware kit and documentation optional You need the following items for some procedures e 1 25 Torx screwdriver only when the quick release lever type rack ear option is installed e 10 15 Torx screwdriver e Hardware options e Operating system or application software Installing hardware options Install any hardware options before initializing the server For options installation information see the option documentation For server specific information see Hardware options installation on page 34 Installing the server into the rack To install the server into a rack with square round or threaded holes refer to the instructions that ship with the rack hardware kit If you are installing the server into a telco rack order the appropriate option kit at the RackSolutions website http www racksolutions com hp Follow the instructions on the website to install the rack brackets Use the following information when connecting peripheral cables and power cords to the server WARNING This server is very heavy To reduce the risk of personal injury or damage to the equipment Observe local occupational health and safety requirements and guidelines for manual material handling Get help to lift and stabilize the p
108. ver 85 SPP 71 standard 46 static electricity 84 storage controller 38 system battery 80 system board components 9 system configuration settings 10 76 system maintenance switch 10 system keeping current 77 T technical support 78 88 technology services 78 telephone numbers 88 temperature requirements 23 85 TMRA recommended ambient operating temperature 23 TPM connector 9 troubleshooting resources 79 Trusted Platform Module TPM 54 U UID LED 7 8 uninterruptible power supply UPS 24 updating the system ROM 76 USB connector 6 7 USB support 76 utilities deployment 66 69 71 ventilation 22 Version Control 77 video connector 8 Virtualization option 78 W warnings 24 25 warranty information 83 website HP 88 weight 85 Index 103
109. vides both standard USB 2 0 support and legacy USB 2 0 support Standard support is provided by the OS through the appropriate USB device drivers Before the OS loads HP provides support for USB devices through legacy USB support which is enabled by default in the system ROM Legacy USB support provides USB functionality in environments where USB support is not available normally Specifically HP provides legacy USB functionality for the following POST e RBSU Diagnostics e DOS e Operating environments which do not provide native USB support Redundant ROM support The server enables you to upgrade or configure the ROM safely with redundant ROM support The server has a single ROM that acts as two separate ROM images In the standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version NOTE The server ships with the same version programmed on each side of the ROM Safety and security benefits When you flash the system ROM ROMPaq writes over the backup ROM and saves the current ROM as a backup enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason This feature protects the existing ROM version even if you experience a power failure while flashing the ROM Software and configuration utilities 76 Keeping the system current Access to HP Support Materials Access to some updates for H
110. y intervention During this process the ORCA utility in most cases automatically configures the array to a default setting based on the number of drives connected to the server NOTE If the boot drive is not empty or has been written to in the past ORCA does automatically configure the array You must run ORCA to configure the array settings NOTE The server may not support all the following examples 1 1 RAID 0 Mese 0 Nene To change any ORCA default settings and override the auto configuration process press the F8 key when prompted For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP RBSU Information Library http www hp com go rbsu docs Software and configuration utilities 72 Boot options Near the end of the boot process the boot options screen is displayed This screen is visible for several seconds before the system attempts to boot from a supported boot device During this time you can do the following Access RBSU by pressing the F9 key Access Intelligent Provisioning Maintenance Menu by pressing the 10 key Access the boot menu by pressing the F11 key Force a PXE Network boot by pressing the F12 key Configuring AMP modes Not all HP ProLiant servers support all AMP modes RBSU provides menu options only for the modes supported by the server Advanced memory protection within RBSU enables the following advanced memory modes Advanced

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