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1. Ceilings It is possible to fix items to the ceiling but you should take care not to suspend heavy objects from it Ceilings are constructed using plasterboard fixed to the underside of the timber framing It may be wise to purchase one of the proprietary cable pipe detectors now available from hardware or DIY stores to assist you in locating concealed services Doors amp Windows By turning the window handle 90 degrees you will find that the windows will open to their ventilation position For health and safety reasons some windows are restricted to this position they will not open past the ventilation point This restriction also stops a child from opening the window and climbing out External cleaning of high level windows can be done from inside of your flat as the windows are fitted with easy clean hinges Alternatively you could use an extending pole from the outside Kitchen Units 8 Worktops e Do wipe away any spillages immediately from worktops or within units e Do thoroughly clean all units regularly e Don t chop food etc directly on the worktop surface use a chopping board e Don t place hot pans cigarettes etc on the worktop surface or sinks Use protective Mats ashtrays e Don t leave unit doors oven doors etc open longer than necessary They could cause injury to yourself or others e Don t overload shelves with double stacked sugar cans etc Bathrooms Acrylic and ceramic bathroom fittin
2. 0672 7 Local Information Doctors Parkside Medical Centre 52 Camberwell Green London SE5 7AQ 020 7703 0596 Camberwell Green Surgery 17 Camberwell Green Camberwell SE5 7AF 020 7703 3788 Dentists P A Norton 179 Denmark Hill SE5 8DX 020 7274 0861 The Dental Practice 167 Camberwell New Road SE5 0TJ 020 7582 2562 Pharmacies Butterfly Pharmacy 17 Butterfly Walk SE5 8RW 020 7708 0907 V E Lettsom 84 Vestry Road SE5 8PQ 020 7701 9250 Hospitals Kings College Hospital NHS Foundation Trust Denmark Hill SE5 9RS 020 3299 9000 Drs Durston Rowell Cotton Mortimer Juhasz Khalil and Macallister 17 Camberwell Green London SE5 7AF 020 7703 3788 The Corner Surgery 99 Coldharbour Lane London SE5 9NS 020 7274 4507 Kings Dental Clinic 82 Camberwell Church Street Camberwell SE5 8QZ 020 7703 7599 C J Watson 276b Camberwell Road London SE5 ODL 020 7703 5110 Sheel Pharmacy 2 Sir John Kirk Close SE5 0BB 020 7703 6688 Fourways Chemist 36 Denmark Hill SE5 8AZ 020 7274 5868 New Cross NHS Walk In Centre Waldron Health Centre Amersham Vale SE14 6LD 020 3049 2370 The Sir John Kirk Close Surgery 3 Sir John Kirk Close London SE5 0BB 020 7703 2046 Camberwell Dental Care 6 Camberwell Church Street London SE5 8QU 020 7703 0301 Peace Pharmacy 100A Coldharbour Lane SE5 9PZ 020 7274 8807 Superdrug Stores plc 4 Butterfly Walk Denmark Hill Camb
3. Manor Place SE17 3BB 03001 231212 Address for local council Southwark Council PO BOX 64529 London SE1P 5LX 020 7525 5000
4. SE5 7AA 020 7727 7202 Sainsbury s 2 Tulse Hill Brixton SW2 2TP 020 8506 4640 Waitrose 3 Bondway SW8 1SJ 0800 188884 Costcutter 125 Denmark Hill SE5 8EJ 020 7924 0573 Homebase Ltd York Road Battersea SW11 3SJ 0845 6407667 Premier Cinema 95a Rye Lane SE15 4ST 020 7732 1313 Odeon Cinema Surrey Ouays Leisure Park Redriff Road SE16 LL 0871 2244007 Angels amp Gypsies 29 33 Camberwell Church Street SE5 8TR 020 7703 5984 Morrison s Butterfly Walk Denmark Hill 8RW 020 7703 3038 Iceland Foods Ltd 120 132 Camberwell Road SE5 0EE 020 7708 3428 Wickes 491 Battersea Park Road WandsworthSW11 4LR 020 7228 3109 Bfi London Imax Cinema Charlie Chaplin Walk SE1 8XR 0871 224 4007 Peckham Multiplex 95A Rye Lane Peckham SE15 4ST 0870 042 9399 Olly Ziya s 179 Camberwell Road SE5 OHB 020 7708 8264 9 Sustainable Purchasing You can purchase low energy white goods and low energy electrical eguipment including light fittings in most supermarkets Farmers Market for fresh produce etc Peckham Farmers Market Peckham Square Covered Market Peckham High Street SE15 5DT Every Sunday 9 00 am 1 00 pm Camberwell Farmers Market Camberwell Green London SE5 7AN Every Saturday 10 00 am 2 00 pm 9 Emergency Contacts Nearest A amp E Hospital Kings College Hospital NHS Foundation Trust Denmark Hill SE5 9RS 020 3299 9000 Nearest Police Station 12 28
5. of neutral or alkaline cleanser diluted to the manufacturer s instructions to the floor and leave for sufficient time to react with the soiling Fire Detection Your property is installed with mains operated domestic type smoke detector s together with a heat detector in the kitchen The detectors have integral electronic fire alarm sounders and have an integrated battery back up capable of powering the heat detector for a limited period in the event of a mains failure Sustainable DIY Environmental recommendations for DIY There are a number of simple tips that can assist in any DIY project to help reduce waste and help the environment Plan the project Simple planning of the materials required can help ensure that the correct amounts are purchased which helps unnecessary waste being produced Even a simple redecorating project can benefit from this why buy 10 litres of paint when 5 litres will cover the required area Timber Wood is a renewable natural resource but the Earth can produce only so much and Britain is one of the largest over consumers in the world For new wood and wood products ensure anything you buy carries the logo of the Forest Stewardship Council which indicates that it has come from responsibly managed forests Check out the FSC s website www fsc uk org for more information including products and where to buy them The SmartWood www smartwood co uk certification scheme is accredited by FSC and includ
6. problem P Review the tenant manual and identify the repair responsibility P If Wandle are responsible call 0300 2000 120 P Your defect will be reviewed by Wandle and booked in if required P Your defect will be allocated a time for closure P The repair will be carried out P Defect closed How to Report a Communal Defect 1 Identify the problem P 2 Report the repair to Wandle by calling 0300 2000 120 P 3 The repair will be carried out P 4 Defect closed Emergencies Whist we hope your home never needs any urgent work done if you do find yourself in an emergency situation please contact Wandle Repair Centre calling 0300 2000 120 and they will deal with the fault as soon as possible An emergency constitutes e A water leak that cannot be contained is causing damage or entering the electrical system Total loss of heating or hot water between 1 October and 31 March Total loss of power Blocked drains causing overflow or flooding Broken lock to a window or door meaning your home is unsecure Some items are not considered faults and should be rectified by you as the homeowner This includes unblocking pipes to sinks and toilets fitting washers to new taps repairing plasterboard walls and internal fittings replacing batteries in smoke alarms and repairing and maintaining any appliances you have fitted yourself Complaints If you feel your expectations have not been met please let Wandle know a
7. take a short while before they reach full brightness Low Energy Appliances A labelling system within the European Union was introduced in 1995 and now covers most white goods The EU Energy efficiency labelling scheme makes it very easy to make a like for like comparison when choosing a new appliance Labels are currently applied to refrigerators and freezers washing machines tumble dryers combined washer dryers and dishwashers A typical label is shown below This section confirms Manufacturers Washing Energy machine name and model Manutacturer Mode nergy Ratings Scale A to G A More ooien most efficient G least efficient The more energy efficient an appliance is the more money you can save and the more you help the environment By buying a more efficient model you are not compromising when it comes to G performance either SEH 1 65 This part indicates how the aaa appliance performs in other areas Liege The A to G indicators are similar to Lange ome Gees the energy efficiency ratings and Sein drying p lteindbce Bene are based on standard industry test Sou speed porn MER ri This part shows how much Washing electricity is used under standard G pw Sn conditions Measured in kilowatt a TT hours per year for refrigeration ui sun appliances or kilowatt hours per ycle for other appliances A washing machine that has a good spin drying performance will save ou money and time on tumbl
8. to the sensor panel and the door will unlock You will be have been provided with keys that allow you to access your own apartment Please contact Wandle if you lose any keys or fobs They will issue you with a replacement for a fee You can let visitors into the block using the panel at the entrance to the apartment building As there is a camera on the entry panel when they press the button for your apartment you will not only be able to speak to them but also see them on the screen on your entry phone To allow your visitor access simply press the unlock button on your unit This will release the main gate and the door to the block There is an automatic time limit to the lock release Lift A communal lift is provided to access your apartment Bicycle Storage A purpose built bicycle store is provided within the central courtyard This will be operated by a digital keypad You will be advised of this number separately Refuse 8 Recycling The refuse store has 2 points of access The first being the secure doors to the front of the building These can only be operated using your entry fob The second is at the courtyard side of the block and can be freely accessed Within the store there are general waste bins and recycling bins You can contact WRAP to obtain information on how to recycle and dispose sustainably Helpline 0808 100 2040 www wrap org uk Local Tips and recycling centres The nearest available recycling cent
9. EMS Heating Heating is provided to your home via two communal boilers A heat unit is located in the hallway cupboard with a meter above which records the amount of heating that you use From this heat unit hot water is circulated to the radiators in each habitable room via distribution pipe work located under the floor Hot Water Hot water is heated by the communal boiler and distributed to your kitchen amp bathroom via your heat unit Heat Unit Cold Water Main A controlling stopcock is located in the hallway cupboard at high level next to your heat unit The cold water main in effect serves all your home appliances directly In the event of a major leak of the cold water service the stopcock should be turned off Your cold water is fed to your property via a communal booster pump In the event of a loss of water pressure please notify Wandle to investigate Water Stop Valve Your water meter is located in the cupboard within the stairway on your floor level and is clearly labelled with your flat number Minor leaks such as a dripping tap can usually be dealt with without isolating the whole of the water system The supply to your taps can be isolated locally from the isolation valves which can be found under the sink bath and basin etc Water Meter Isolation Valve Washing Machine A space for a washing machine is provided in the kitchen complete with hot and cold water valve connections adjacent The washing
10. ON position Identify faulty light bulb Switch OFF circuit breaker Replace the light bulb Switch circuit breaker to ON position If no faulty lamp is apparent and circuit breaker will not hold in the ON position you will need to have the problem investigated by a qualified electrician If a Power Circuit Fails The power circuit s will fail for the following reasons a Overload of circuit which will cause the associated circuit breaker to trip OFF b Connection of faulty appliance to power circuit which may cause the circuit breaker to trip OFF To reinstate circuit unplug faulty appliance and switch ON circuit breaker as necessary If faulty appliance is not immediately apparent then unplug appliances in turn until the circuit breaker will hold in the ON position There are ample electric socket outlets in all rooms except bathroom and toilet areas All electrical appliances you intend to use must be fitted with a three pin sguare 13amp type plug with a cartridge fuse of the correct rating The following are the most common fuse ratings for appliances Electric Kettle 3 amps Washing Machine with Heater 13 amps Electric Iron 5 amps Vacuum Cleaner 3 amps Television Set 3 amps Radio 3 amps Bedside Light 3 amps Please check fuse ratings for any of your appliances with your supplier Electricity Shipper British Gas Floor 2 4 Callaghan Sguare Cardiff CF10 5BT 0800 294
11. Safety 8 Security Fire Safety Site Safety Electrical Safety DIY Safety Security 6 Services Heat amp Hot Water Electrical Ventilation 7 Local Information Doctors Dentists Pharmacies Hospitals Opticians Libraries Post Offices Leisure amp Outdoor Facilities Veterinary Surgeries Schools Banks Supermarkets DIY Stores Cinemas 8 Sustainable Purchasing 9 Emergency Contacts 10 Appendices Energy Performance Certificate EPC Code for Sustainable Homes Certificate Electrical Certificate TV Signal Strength Certificate Property Plan NHBC Certificate Thermostat Programmer Appliance Warranties if applicable Lift accessible units only Heat 8 Hot Water Meter Plot to Postal Schedule including utility meter numbers 1 Welcome Dear Resident Welcome to your new home at Felix Court which has been carefully designed and constructed to be highly efficient and comfortable to live in This means that your running costs should be kept to a minimum whilst also being friendly to the environment Your Homeowner Manual This has been created to help you settle in to your new home as quickly as possible and include information such as Important contacts and what to do in an emergency The fixtures and fittings in your home and how to care for them Safety 8 security Waste 8 Recycling Simple fault finding reporting defects Local Information Please take the time to read this handbook to
12. also be uneven as the final level will not be added until construction has finished Please be careful when walking or driving take extra care of your pets as they could accidentally get trapped in a construction area Please avoid asking members of the construction team for help with questions or problems in your home they will not be able to help Instead please contact Wandle to report a problem in the normal way Electrical Safety There are laws that govern what you can and cannot change in your home s electrical system A registered electrician must carry out any changes or the local council must approve them first You can find more information on Building Regulation Part P Electrical Safety at W www planningportal gov uk Please also read the following advice e Check that the plugs have the correct fuse for the appliance and are properly earthed e Regularly check cables and replace them if they are damaged D not just repair them with adhesive tape Do not overload power sockets Place extension leads and power cables where they will not be damaged or be a trip hazard Do not stretch cables to reach plug sockets use an extension lead DIY Safety When doing small DIY projects in your home please take note of this advice e Use the correct protective equipment such as a dust mask gloves or eye protection e Check your tools are in good working order e Be careful when working at height Make sure your ladder is in the co
13. although this situation is changing as they become more popular Natural paints can also take longer to dry sometimes up to 24 hours or more and there is less of a colour range to choose from Natural mineral pigments tend to produce paints that come in pastel shades only and this has led some natural paint companies to use synthetic pigments to create a more extensive range of colours If you can t find a natural paint that you can afford the quilt free alternative is to use up cast offs that would otherwise go to waste Disposal of paint Try to make sure that any spare paint reaches someone who needs it In some areas old paint can be recycled via the Community Re Paint www communityrepaint org uk scheme which redistributes leftover reusable paint to community groups and projects Energy Efficiency How to be Energy Efficient Your new home has been designed to exceed the Building Regulations standard of thermal insulation by highly insulated external walls double glazed windows etc This helps to reduce the amount of fuel you need to keep comfortably warm Nevertheless there are a number of additional things you can do to reduce energy bill e Vary the temperature and on off setting according to the time of year and for what you are doing In the autumn and spring you can save by using the heating only when it is necessary Use the programmer to set for heating rather than leaving it on constantly If you are going to be away fo
14. ase don t report these as defects These are normal in a new property and can be addressed when carrying out general maintenance or redecorating Reporting Defects Procedures Please contact the Wandle Housing Repairs Service on Freephone 0300 2000 120 Email repairs wandle com The office is open Monday Friday from 8am 6pm For emergencies outside of these hours please call the repairs service number and you will be diverted to the out of hours call centre who will be able to assist When reporting a defect you will be asked for the following information Your name Your address Your property type house or flat Your contact number s and email address When will someone be at home for the work to be undertaken Before Reporting a Repair Check whether the repair you want is something you are responsible for A repair for damage caused by you or someone staying with you will be charged to you This will be the cost of the work as well as arranging for the repair If you need a repair as a result of a crime such as a break in you will need to report this to the police and obtain a crime number If you need a repair because the emergency services have broken in we may charge you depending on the how the emergency started Please read manuals or instruction issued to you when you move in amp or when you sign your tenancy agreement or lease If you are a homeowner some repairs may be your responsibility The list
15. below identifies typical repairs and the associated responsibility Repairs Wandle are responsible for Drains gutters amp downpipes Roofs walls floors amp ceilings Plasterwork amp skirting boards Window frames cill handles amp restrictors but not glass Baths basins toilets sinks cisterns and pipework but not blockages Electrical sockets switches light fittings fuses and circuit breakers but not light bulbs or appliance fuses Water pipes taps amp control valves Kitchen units and worktops Decorations as a result of carrying out a repair Repairs you are responsible for Replacing door locks when you have lost your keys Replacing fobs when you have lost them Replacing plugs and chains to baths basin or sink Light bulbs and appliance fuses Glass in windows and doors unless due to fair wear amp tear Plugs to appliances Loss of power due to a faulty appliance or a bulb blowing Hat amp coat hooks Curtains amp pelmets Internal decorations Adapting doors after carpets have been fitted Moving kitchen units to accommodate appliances Leaks where appliances such as dishwashers amp washing machines have been connected Replacing broken toilet seats TV aerials except the communal system Connection of kitchen appliances Infestation of insects Infestation of rats mice or squirrels if they are not getting in because of a fault in your home How to Report a Defect 1 2 Identify the
16. e drying Depending on the product a range of information is provided here to help you choose the best appliance for you Manufacturers do not have to provide information regarding noise but if they do you can use this to choose a guieter model A lower number here simply means the appliance emits less noise You can work out the average annual running cost and hence any saving by multiplying the KWh consumption kilowatt hour figure by 7p the average unit price for electricity The European ecolabel daisy symbol may appear on the label The European ecolabel indicates that the appliance has been independently assessed and found to meet strict environmental criteria putting it among the best in its class Water Use All water metres are located on each floor within the communal corridor riser cupboards Stop valves for the incoming can be found within your flat in the hall cupboard and will be labelled as incoming water mains Make sure that you are aware of exactly where it is located Additional valves to isolate and shut off the hot and cold water connections to the wet appliances within your flat can be found under the sink in your kitchen Waste Water Waste water from your kitchen and bathroom goes straight into the mains underground drainage system You are responsible for making sure your bathroom and kitchen waste plumbing is working and free from blockages To avoid your waste water pipes becoming blocked pl
17. ease avoid putting any of the following down your toilet sinks baths or showers Medicines Cooking oil or fat Sanitary towels or tampons Nappies Condoms Razors or razor blades Cotton buds Make up wipes or baby wipes You should also remove any hairs that get trapped in plugholes Running your home more efficiently You can find tips on becoming more efficient on the web using the links below e The Energy Saving Trust 21 Dartmouth Street London SW1H 9BP Tel 020 7222 0101 Web www est org uk myhome 5 Safety 8 Security Fire Safety Smoke Detectors Your home is fitted with smoke detectors which will sound an alarm if it detects a fire Your detectors are powered by the mains but have a battery as a back up in case there is a power cut If there is an issue with the battery the detectors will make a short beeping sound to alert you to the problem If you need to replace the battery please make sure the mains electricity is disconnected first You should test the detector at least once a month by pressing and holding the test button for a few seconds The alarm should sound and the LED light should flash Let go of the button and the alarm will stop You should also vacuum the detector occasionally to remove any dust Never paint over or disconnect the detector Heat Detector A heat detector is installed in your kitchen area which will alert you to the sudden rise in temperature Preparation You shou
18. ee Home User Guide Felix Court Warner Road Camberwell London SE5 9HQ If you would like this document in another language or format or if you require the services of an interpreter please contact Albanian Arabic Bengali Farsi French Gujarati Portugese Punjabi Somali N se d shironi k t dokument n nj gjuh tjet r ose format ose n se keni nevoj p r sh rbimet e nj p rkthyesi ju lutemi na kontaktoni Mus Sb 3 dor Sy l OS cal Seba is Glad aa nig A a adhe IU a MAA A OAN ar AATA AR Aco ER of apa ON AA AMATA BIA INA INIGA NA NMT PPA Si vous souhaitez ce document dans une autre langue ou le format ou si vous avez besoin des services d un interpr te se il vous pla t contactez nous Av Oa B daTe AUTO TO yypapo oe GAAN yAwood fh HOPPN av XPEI EOTE TIC UTTNPEOIEG EV G Dieppnv a TTAPAKAAOUUE ETTIKOIVWVNOTE HO pas Dd AN AH og 3 iHi Hi WL ELLA HIJ A A dn ws eu AN A Aad 43 9 A UU WHA US sal ze 17 fet MU HIT A ARA A Sa to died at AT Um aa HY Aart A Maud AN E ar FU EAA Jesli chcesz tego dokumentu w innym jezyku lub formacie lub jesli wymagaja z ustug ttumacza prosimy o kontakt Se voc gostaria deste documento em outro idioma ou formato ou se voc precisar dos servicos de um int rprete por favor entre em contato conosco A 30 fan Od Im d Herne fed En TASTE orde d ITS Es pore d 74330 dd AB oS Hued ad Haddii aad jeclaan lahayd document oo l
19. een applied to soon may get damaged Unfortunately Wandle cannot take responsibility for repairing shrinkage cracks or for damage to decorations that have been applied too soon Walls The internal walls are dry lined plasterboard finish on metal studwork and care needs to be taken when fixing to them Very lightweight items may be fixed using adhesives to Manufacturer s instructions but be careful the bond can be no stronger than the adhesion of the paint to the wall and if you decide to remove the item in the future you may damage the paintwork or plasterboard Pictures if not too large and other small items may be hung off picture hooks either single or double nail types Heavy pictures and mirrors should not be hung on picture hooks use instead special wall plugs which are available from hardware and DIY stores for fixing into dry lining and hollow partitions You will need to be careful that the type of screws pins and nails that you use to fix to the walls floors and ceilings are appropriate and DO NOT drill nail or pin into any walls in an area about 9 225mm wide above or below any electrical switch socket or other fitting or where there may electrical cables Please note that small bore plastic radiator pipes run within these partition walls When fixing into tiled walls ensure the end of the wall plug is level with the plaster face and not the tile surface or you may crack the tile when tightening up the fixing
20. erwell Green SE5 8RW 020 7703 7143 Opticians Rodney Opticians 7 Camberwell Green SE5 7AF 020 7703 3615 Libraries Camberwell Library 17 21 Camberwell Church Street SE5 8TR 020 7525 2000 Post Office Post Office 25 Denmark Hill Camberwell SE5 8RT 034 5611 2970 Leisure and Outdoor Centres Camberwell Leisure Centre Artichoke Place SE5 8TS 020 7703 3024 Milloank Gardens John Islip Street SW1P 4PX 020 7641 5264 Brixton Recreation Centre 27 Brixton Station Road SW9 8QQ 020 7095 5100 Veterinary Surgeons Goddard Veterinary Group 348 South Lambeth Road SW8 1UQ 020 74986363 Paine and Hunter 55 Lordship Lane East Dulwich SE22 BEP 020 8299 1464 The South London Science amp Technology Centre Wilson Road SE5 8PD 020 7525 2830 Camberwell Green Post Office 25 Denmark Hill Camberwell Green SE5 8RT 0845 611 2970 Dulwich Leisure Centre 45 East Dulwich Road SE22 9AN 020 8693 1833 Dulwich Park College Road SE21 7BQ 020 8693 5737 David Cuffe amp Associates 52 Abbeville Road SW4 9NF 020 8772 9922 Specsavers 492 Brixton Road SW9 8EO 020 7738 5999 Camberwell New Road Post Office 163 Camberwell New Road SE5 0SU 0845 611 2970 Flaxman Sports Centre Carew Street SE5 9DF 020 7926 1054 Gueens Ice Skating amp Bowling Centre 17 Oueensway W2 4QP 020 7229 0172 Andrew H Kirby Veterinary Surgeon 79 Grange Road SE1 3BW 0843 8161408 Sc
21. es accredited reclaimed wood as well as new Often green and natural are seen as synonymous but buying recycled synthetics can divert resources from landfill creating one more cycle in a human created system rather than making yet more demands on already overburdened ecosystems Recycled plastic fencing for example can be more environmentally sound than new wood even though it s less natural Consider using reclaimed materials and those with a high recycled content For professionally reclaimed items Salvoweb www salvoweb com provides an online directory of salvage traders See also their DIY swap page www wantsandoffers com Don t break up unwanted items wood could be reused elsewhere in the project others may want your old bath or kitchen worktop and if you have the space keep items that could be used later as this will also help keep costs down Avoid toxic DIY products where possible These include PVC MDF fiberglass tanalised wood this often contains arsenic conventional wood preservatives paint strippers and brush cleaners and paint containing VOCs see section below Where these cannot be avoided use them sparingly store carefully and dispose of responsibly Will what you re using now be used again in the future Consider using screws instead of glue with a view to easy dismantling for next time Low VOC Products Eco Labels for Paints Non toxic paints are often called Low VOC No VOC VOC Free odo
22. gs should be cleaned regularly so that limescale soap scum etc do not build up on the surface Baths showers and sinks are easiest to clean just after they have been used when they are still warm You should not use any cleaning products that could scratch the surface Make sure you regularly descale your showerhead to stop limescale building up in the spray holes The following items must not be flushed down a toilet disposable nappies medical dressings baby wipes sanitary towels face wipes stockings cooking oil needles and used condoms This can cause a serious blockage which may need a specialist drain cleaning company to clear You may be liable for the cost of such works Carpets Carpets should be vacuumed regularly Your carpet can be protected further by using furniture cups underneath your furniture We recommend placing a doormat by your front door to stop dirt and grit being brought into your home and avoid dragging heavy items of furniture across the floor Vinyl Flooring All rooms require routine maintenance to the covered floor finish this should include sweeping mopping and dry vacuuming the floors to remove dust and loose dirt Stubborn black marks can be removed by using the centre disc of a scrubbing pad and a small amount of undiluted alkaline cleanser Place the disc under the sole of a shoe and rub this gives greater pressure Rinse the area well with clean warm water and leave to dry Apply a solution
23. hools Charles Edward Brooke School Dennen Site Cormont Road SE5 9RF 020 7274 6311 Sacred Heart R C Secondary School Camberwell New Road SE5 ORP 020 7274 6844 Empowerment Centre 88 Wyndham Road SE5 0UB 0203 597 3168 Banks NatWest NatWest Bank plc 70 Denmark Hill Camberwell SE5 8SD 0845 7888444 HSBC 23 Denmark Hill SE5 8RP 0845 7404404 Crawford Primary School Crawford RoadSE5 9NF 020 7274 1046 Comber Grove J amp I School Comber Grove London SE5 0LO 020 7703 4168 South London Learning Centre 43 45 Coldharbour Lane SE5 9NR 020 7733 4759 Barclays 1 3 Butterfly Walk SE5 8RW 0845 7555555 Santander 34 Denmark Hill Camberwell SE5 8RZ 0845 7654321 Orchard Hill College Lomond House Camberwell Green SE5 7AL 020 7358 7300 Lyndhurst J amp I School Denmark House Grove Lane SE5 8SN 020 7703 3046 Learndirect Centres 205 Old Kent Road Southwark SE1 5NA 020 7231 7908 Lloyds 25 Camberwell Green SE5 7AB 0845 3000000 Supermarkets Tesco Surrey Quays Centre Redriff Road SE16 7LL 03456 779636 Asda 172 174 Rye Lane SE15 4NB 020 7445 7900 Aldi 840 Old Kent Road Peckham SE15 1NQ 0844 406 8800 DIY Stores B amp O 524 Old Kent Road SE1 5BA 020 7252 0657 Cinemas The Ritzy Cinema Brixton Oval SW2 1JG 020 7733 2229 Shortwave Cinema 10 Bermondsey Sguare SE1 3UN 020 7357 6845 Noodles City 21 22 Camberwell Green
24. ld plan possible escape routes out of your home in case you need to leave it there is a fire Ensure all members of your family Know the routes Fire Prevention Please read the following advice to help reduce the risk of a fire starting in your home e Take care when cooking with hot oil e Do not overload electrical sockets e Make sure cigarettes and candles are put out properly e Do not use portable heaters with a flame or electric element If a fire starts in your home or within the block e Make sure everyone in your home leaves as quickly as possible e Close doors and windows if possible e Call 999 and ask for the fire brigade Give your full address and as much detail as possible Do not re enter your home or the complex until the fire brigade has declared it is safe Site Safety When you move into your new home construction may still be ongoing elsewhere the development Please follow the advice below to ensure you and your family stay safe when near the construction area Be careful when passing close to construction traffic especially when it is moving Make sure the driver or operator has seen you before passing in front or behind it Do not go into any construction areas These will be clearly marked and fenced off Look for any signs directing traffic and pedestrians on different routes and make sure you stay on them Sometimes we may need to change road and pavement routes temporarily The surface of roads and pavements may
25. machine should be plumbed in by a trained installer in a competent manner in accordance with the washing machine manufacturer s reguirements and those of local water authority Central Heating Control You can control the time at which your heating comes on and off as well as setting the temperature using the combined programmer and thermostat which can be found in your hallway For central heating in the coldest weather a thermostat setting of HIGH is recommended This may be reduced in milder weather During the summer months turn the room thermostat to the lowest setting Thermostatic Radiator Valve TRV The level of heat in each individual room can be controlled by the thermostatic radiator valve It does this by sensing the temperature of the surrounding air and then turning on or off the water in the pipe work to the radiator When you are adjusting the setting of the TRV a faint click may be heard This indicates the actual temperature sensed at the thermostat The higher the TRV setting the warmer the room the lower the TRV setting the cooler the room Room Thermostat Thermostatic Radiator Valve TRV Points to Remember 1 To get maximum heat from the radiators turn the room thermostat up 2 If the heating is not wanted for some time e g on holiday turn the thermostat to the lowest setting 3 Individual radiators can be turned OFF by adjustments of the TRV Turning off unwanted radiators will save money 4 Set
26. make sure you are familiar with the equipment in your home and help you to get the best from your property Your New Address Flat No your flat number Felix Court Warner Road Camberwell London SE5 9HQ On certain paperwork within the handover pack such as the NHBC Buildmark Cover Note your home may be referred to by its plot number This is used during the construction period before the block has been given a name To help you we have included a copy of the schedule which records all plot numbers and the permanents addresses Useful Telephone Numbers amp email addresses Wandle Customer Contact Centre Freephone 0300 2000 120 Email lambethandsouthwark wandle com British Gas your electricity provider Freephone 0800 048 0202 Email customerservice britishgas co uk Moving in Information Arrange for your electric meter to be read Contact BT to have your telephone connected Contact SKY if you want to subscribe to their services you don t need a satellite dish as a communal system is installed to the block The key for your post box has a unique reference number please make a record of this and keep it safe in case you lose the key s Arrange contents insurance for your possessions Register the guarantees and warranties of your electrical appliances Test your smoke alarm and heat detector Make yourself aware of the landlords fire plan and the escape routes Register with Southwark Council for Cou
27. ncil Tax purposes Register with a Doctor Dentist Familiarise yourself with the operating instructions for your new home and any appliances supplied with it Floor Plans ea Es IE E TE jar a Era er H N ar ad D E ZK Ee H L 244 ENTE bc First Floor 36 i H d Er CNS Tr Ju a Se nv ar Mr A REA an THE RAN ai gel zl Ak SES F fie E a 1 N nM Il CS a AW m le 7 SH IE ze JE BE TW a DR SEN ar ek ENGE Fe P ek Ge in 1 Sei i gw geed awe se HR D goe 4 Second Floor Wl linn i H UI degen E so Ry er ma 4 a e ara eve ml eye y r Bm Z e min e E Le 1 SR rm Third Floor HU J i m mr LZ a4 a H el EN mh y E d Wi LILI tun F imo Fs A TH NW LI I 1 2 IN Fourth Floor aa CR H pau i l E M Gs m Ti IE Are a SCH Ja z LA iia zn a ag Gel B a H e H 2 Defects and Emergencies What is a defect A defect may occur as a failure of materials or workmanship this is not to be confused with general maintenance or accidental damage Examples of defects may be A faulty door lock A toilet that does not flush Leaks from the roof Loss of heat amp or hot water Wandle are responsible for repairing defects however if you notice minor cracking or nail pops ple
28. nhbc co uk Positions of Electrical amp Water Isolation Points When you move into your new home please familiarise yourself with the various items of eguipment and where they are situated Some of them you may need to access in an emergency Water meter Within the riser cupboard on the main landing Water Stopcock Within the property hallway cupboard Fuse Board Consumer Unit Within the property hallway cupboard Electric Meter Within the ground floor switch room Heat Unit amp Meter Within the property hallway cupboard Heating Programmer amp Thermostat Within the property hallway Smoke amp Heat Alarms Within the hallway amp kitchen Service Providers Heat amp Hot Water Wandle Housing Association Limited T 0300 2000 112 Email lambethandsouthwark wandle com Water Thames Water Freephone 0800 980 8800 W www thameswater co uk Electricity British Gas Freephone 0800 048 0202 Email customerservice britishgas co uk 3 Block Facilities Post Your post will be delivered to your secure individual postbox in the main entrance foyer of your building Please keep the keys to your postbox safe and secure as if you lose them you will need to provide a unique key number to have a replacement made The unique key number is stamped on the inside of your postbox so please make a note of this Access Control Access to your building is provided by automated key fobs To open the front door simply hold your fob up
29. r more than a day consider turning the heating off to save energy Turn down thermostatic radiator valves in rooms which are not used very often These can be guickly heated up again if needed Do not turn the radiators off as condensation may occur in the cold rooms as a result When you are working around the flat or house you will not need the same temperature settings as say when you are sitting watching television be careful though not to reduce the heating below comfortable level Turning your thermostat down by 1 C can cut down as much as 10 of your heating costs Keep doors closed to keep heat within rooms Draw curtains in winter to prevent heat escape through windows Switch off lights when you leave rooms Wait until you have a full load before running the washing machine Take showers rather than baths to save water Use a plug in the sink and don t let hot water run If possible use segmented or divided pans to cook more than one vegetable on the same burner or ring Do not over fill Kettles boil just the amount you need Be sure to cover the element in electric kettles Turn off kettles as soon as they have boiled Do not allow them to steam away unattended Let warm food cool before you put it into the refrigerator Defrost fridges and freezers regularly When ice builds up you waste energy Try to keep your freezer at least three guarters full Remember that bread can be frozen to advantage Do not open the f
30. re is located at Waste and Recycling Centre 43 Devon Street off Old Kent Road SE15 1JR For more information regarding recycling and waste collections please refer to Southwark Council website http www southwark gov uk info 200084 recycling and waste Secured By Design The scheme has generally been designed to the criteria set out under the Secured By Design Developers Standards 4 Maintenance amp Care Letting Your Home Adjust This usually takes around six months but can take up to 18 months depending on local weather conditions Although you will not notice the drying and settlement process taking place it s very important to allow this to happen as slowly as possible to minimise the risk of any damage occurring Try not to have your heating on too high during the drying and settlement period so the structure of your home can warm up slowly This will mean shrinkage cracks are less likely to occur Ventilation As a lot of moisture is produced in this process it is important that adeguate ventilation is provided to avoid any problems with damp and mould To aid ventilation in your home try and leave windows open as much as possible and when away from your home and leave the trickle vents open Also try and make full use of your mechanical ventilation system Condensation Once the structure of your home has finished drying out there should be no more problems with condensation However some every day activitie
31. ridge freezer door more often than you need to Try and get everything you need out at one time Do not leave appliances such as TV or stereo s on standby They use almost as much power as if they were left on De scale kettles regularly they will boil guicker and it costs less Follow rinsing instructions on the packet carefully Check dripping hot taps and have these repaired or make sure they are fully turned off Curtains should not cover heaters as this helps to waste heat by directing it outside Also the heater casing gets hot and could damage fabrics Thick lined curtains drawn at night help to Keep heat in and cold out Avoid putting furniture etc in front of radiators This will severely restrict their operation and its ability to heat the room that it serves and could damage the fabrics Low Energy Lighting Low Energy light fittings are fitted throughout your property The use of these lights instead of the original light bulb type can cut down your energy bills as they contain high efficiency lamps As you will see the pendant is different from a normal light bulb When a replacement bulb is needed turn off the electricity supply at the light switch and carefully remove the bulb If you are not sure if the switch is off turn the off at the marked circuit on the electricity supply unit Take the bulb to the nearest electrical appliance store e g Homebase or B amp O where they sell replacements Please note these lights can
32. rrect position and you do not have to stretch Use a cable detector available from DIY stores to check for pipes and cables beneath the surfaces of walls and ceilings before drilling or nailing Security The door of your home is fitted with a multi point security lock Your home has been prewired for a security alarm so that you can easily install one if you choose Your home and the development itself are fully secured by design certified by the Metropolitan Police Your certificate is enclosed at the back of this manual Try to remove window keys from locks where possible but keep them close by in case you need to escape from a fire Photograph valuable items and use marker pens to add your postcode and house number so that your items can be traced back to you if they are stolen Note all serial numbers Make sure that the contents of your home are fully insured against fire and theft Check the identity of all unknown callers and ask to see their ID If you go away Remember to lock all windows and remove window keys whenever you are out Make your home look occupied Remember to cancel regular deliveries Ask a neighbour to remove free papers Leave lights on in the evening and use an automatic time switch Never leave valuable and easily transportable items like mobile phones where they can be seen from the outside Useful websites W www gov uk fire rescue services W www securitybydesign com 6 Services HEATING AND WATER SYST
33. s such as cooking and showering can create a lot of water vapour This excess moisture then turns to liguid on contact with cold surfaces and can cause mould to grow on walls ceilings and behind wardrobes and cupboards The following guidelines can help reduce condensation in your home e During the drying out period keep your heating at a constant low temperature Try and avoid leaving your home unheated for long periods of time Avoid using portable gas heaters as these produce a lot of water vapour Leave your windows open as much as you can If this is not possible make sure where provided that the trickle vents are open Do not switch off the extractor fan in your bathroom it is important to make sure that the room is cleared of steam as guickly as possible to reduce the risk of condensation Make sure you use the extractor hood in your kitchen where provided when cooking to remove moisture Make full use of your ventilation system Leave internal doors open to aid ventilation except fire doors Shrinkage Cracks As your home is heated and lived in and the drying out process continues the building materials can shrink which may cause small cracks to appear These are not considered faults and can easily be repaired once your hone has finished drying out using a suitable DIY product If you plan to redecorate your home we recommend that you wait until after 12 months when it has completely dried out as paper or paint that has b
34. s soon as possible and they will try and resolve the matter When you contact Wandle be sure to give contact details and as much information about your problem as possible They will acknowledge the receipt of your complaint and make sure you are kept updated of its progress Wandle Tel 0300 2000 112 W www wandle com NHBC Warranty If you feel we have not rectified the problem you may choose to refer the matter to NHBC NHBC provides a resolution service and will assess the dispute against the terms of your warranty policy They may refer the matter to the Consumer Code s independent Dispute Resolution Scheme An independent arbitrator may then consider the complaint and provide a ruling as to what action is reguired Any decision is binding upon both parties Your legal rights are not affected by this process Your home is covered by a Buildmark warranty policy from NHBC National House Building Council This means that the developer during the two years after your home is completed and NHBC from years three to ten must repair any problems or defects with the structure of your home During the two years after completion of your home please contact Wandle if there are any problems with the construction of your home and they will report them to the developer Between years three to ten please contact NHBC direct You will be given more details on your policy and what it does and does not cover NHBC Tel 0844 633 1000 W www
35. the programmer to automatically switch the heating off when your home is unoccupied or at night when heating may not be necessary The thermostats may be left at their normal setting Servicing and Maintenance The heating and hot water system is designed to be very reliable if used correctly Trained engineers are available during working hours DO NOT ATTEMPT TO SERVICE ANY OF THE EOUIPMENT YOURSELF ELECTRICAL INSTALLATION Your electricity main comes in underground and rises to the meter cupboard adjacent to the rear door to the block This meter will be read by the Electricity supplier Your consumer unit is within the hallway cupboard containing your main switch and circuit breakers The complete electrical installation can be switched off at the consumer unit Before commencing any electrical job ensure that the switch is in the off position Consumer Unit WARNING e Only qualified personnel should dismantle or replace any part of the consumer unit Main Switch When this is in the OFF position the whole of the circuits are then isolated DEAD from the electrical supply Circuit Breakers When these are in the OFF position only individual circuits connected to the current breakers are then isolated DEAD from the electrical supply If Lighting Circuit Fails The lighting can fail if a lamp bulb blows a Check with aid of torch whether circuit breaker is in OFF position b Switch circuit breaker to
36. ugad kale ku yaal ama nooc ama haddii aad u baahan tahay adeega turjubaan fadlan nala soo xiriir Spanish Turkish Urdu Vietnamese Si usted quisiera este documento en otro idioma o formato o si usted necesita los servicios de un int rprete por favor p ngase en contacto con nosotros Eger baska bir dil veya formatta bu belgeyi isterseniz size bir tercuman hizmeti gerekiyorsa ya da lutfen bize ulasin A Glad US paie Sl yl yn e ja gles yl ce JAS es Sl Li cl Aes en N u ban muon tai li u nay trong m t ng n ng kh c hay dinh dang ho c n u ban y u c u c c dich vu c a m t th ng dich vi n xin vui long li n h voi chung t i Contents 1 Welcome Your Homeowner Manual Your new address Useful telephone numbers amp email addresses Moving in information Floor plans 2 Defects and Emergencies What is a defect Reporting a Defect Before Reporting a Repair How to Report a Defect How to Report a Communal Defect Emergencies Complaints NHBC Warranty Positions of Electrical amp Water Isolation Points Service Providers 3 Block Facilities Post Access Control Lift Bicycle Store Refuse amp Recycling Secured by Design 4 Maintenance amp Care Letting Your Home Adjust Ventilation Condensation Shrinkage Cracks Ceilings Walls Doors amp Windows Kitchen Units 8 Worktops Bathrooms Carpets Vinyl Flooring Fire Detection Sustainable DIY Energy Efficiency 5
37. urless odour free and green natural or organic paints There are no set standards for defining these labels and they are widely misused for marketing purposes To help consumers make informed decisions on their paint purchases various ecological labels have been developed by different countries to indicate that the paint has fulfilled certain environmental requirements in accordance with respective government regulations These eco labels can be found as logos on paint cans and include the European Eco Label Blue Angel in Germany and Green Seal and Greenguard in the USA In the UK VOC labels are used and indicate the content of VOCs using one of five classifications Minimal 0 0 29 Low Medium High and Very High VOC content greater than 50 Low VOC paints tend to use water as a carrier instead of petrochemical solvents and so their emissions are minimal Many conventional paints have achieved relatively low VOC levels No VOC or VOC Free paints may still contain very low levels of VOCs in their pigments or additives Although reducing VOC content is a move in the right direction it is questionable whether either of these paint types can be considered non toxic Natural Paints Natural paints are the only true non toxic paint since they contain no VOCs and are made from natural ingredients such as water vegetable oils plant dyes and natural minerals The main binders used in natural paints are linseed oil from flax seeds cla
38. y lime and milk protein Lime and milk paints give an authentic period look and are often used in antique restoration projects Chalk is used as an extender to thicken paint turpentine distilled from pine trees is used as a solvent essential oils from citrus fruits d limonene are used as a solvent and fragrance and natural mineral and earth pigments are used as colorants The main benefits of natural paints are Non toxic no hazardous fumes or harmful effects on health This is significant for allergy sufferers and chemically sensitive people who are unable to tolerate chemical paints Environmentally Friendly use renewable resources are biodegradable can even be composted Micro Porous allow walls and surfaces to breathe preventing condensation and damp problems and reducing associated indoor allergens They are also less prone to paint flaking peeling and blistering It s worth asking for a list of ingredients Some natural paints still contain synthetic alkyds white spirit aliphatic hydrocarbons a petroleum product vinyl resins and titanium oxide which you may or may not be happy to use Not all VOCs are artificial toxins they include alcohol and citrus oils so VOC ratings while helpful do not tell the whole story At the very least try to make sure that any spare paint reaches someone who needs it On the downside natural paints can be more expensive because they are made on a smaller scale

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