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Agent for Microsoft Windows User Guide

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1. Plug in or Description component Agent Assistant Application that runs in the system tray of the server and indicates whether the Agent is operational running a backup or not ready for a backup Available with both the 64 bit and 32 bit Windows Agent Cluster Support Backs up and restores files and folders on shared cluster disks Also works with Plug in Exchange and SQL Server Plug ins to protect Microsoft Exchange or SQL Server which use shared cluster disks Jobs are automatically redirected to the active node ona failover Available with both the 64 bit and 32 bit Windows Agent Exchange Backs up and restores Exchange 2010 and 2013 databases You can also restore 2010 2013 Plug in individual mailboxes and messages using this plug in and the Granular Restore for Microsoft Exchange application Only available with the 64 bit Windows Agent Exchange 2007 Backs up and restores Exchange 2007 databases You can also restore individual Plug in mailboxes and messages using this plug in and the Granular Restore for Microsoft Exchange application Only available with the 64 bit Windows Agent Exchange Backs up and restores selected mailboxes and folders in a Microsoft Exchange 2007 or 2007 2010 MAPI 2010 database Plug in Note Support is ending for the Exchange MAPI Plug in You cannot create new backup jobs with this legacy plug in Existing jobs will be supported for a period of time Note This Plug in is no
2. Agent Assistant Installs or uninstalls the Agent Assistant Cluster Support Plug in Installs or uninstalls the Cluster Support Plug in Exchange 2003 Plug in This plug in is available in the 32 bit Windows Agent 7 33 installation kit but is not supported Exchange 2003 is not supported on Windows Agent 7 33 supported platforms Exchange 2007 Plug in Installs or uninstalls the Exchange 2007 DR Plug in Exchange 2010 2013 Plug in Installs or uninstalls the Exchange 2010 2013 DR Plug in Exchange 2007 2010 MAPI Plug in Installs or uninstalls the Exchange 2007 2010 MAPI Plug in Image Plug in Installs or uninstalls the Image Plug in Oracle Plug in Installs or uninstalls the Oracle Plug in SharePoint Plug in Installs or uninstalls the SharePoint Plug in SQL Server Plug in Installs or uninstalls SQL Server Plug in You are currently registered to Web CentralControl at the following address Displays the Web CentralControl registration information Keep my current registration Keeps the Web CentralControl registration Change registration Changes the Web CentralControl registration Program files only Removes the Agent program files Total Uninstall Uninstalls the Agent 2 10 Uninstalling an Agent To uninstall an Agent 1 Logon tothe computer where you want to uninstall the Agent 2 Double click the Windows Agent inst
3. BK U P I 0000 errors encountered 36 P I 0000 warnings encountered 0 P I 0000 files directories examined 54 678 P I 0000 files directories filtered 9 731 P I 0000 common files excluded 0 P I 0000 files directories deferred 0 P I 0000 files directories backed up 44 919 P I 0000 files backed up 42 338 P I 0000 directories backed up 2 581 P I 0000 data stream bytes processed 6 973 189 793 6 5 GB P I 0000 all stream bytes processed 6 978 110 221 6 5 GB Page 35 Agent 7 3 for Microsoft Windows User Guide BKUP I 0000 BKUP I 0000 BKUP I 0000 BKUP I 0000 BKUP I 0000 BKUP I 0000 BKUP I 0033 pre delta bytes processed 6 978 110 221 6 5 GB deltized bytes processed 6 978 110 221 6 5 GB compressed bytes processed 5 095 823 625 4 7 GB approximate bytes deferred 0 0 bytes reconnections on recv fail 0 reconnections on send fail 0 elapsed time 00 46 23 This sample email is an example of the text that is sent after a delta backup A delta backup transmits less data and uses less vault storage space However it is a complete backup and you can use it to restore all of the data Agent PCACCT Date and time 24 NOV 2012 10 15 18 89 0500 The Job BACKUP DailyBak completed successfully BKUP I 0000 errors encountered 48 BKUP I 0000 warnings encountered 0
4. Backup log maxcopies The number of logs to keep The oldest logs are removed automatically in order to allow new logs to be created Backup local catalog When set to YES a local catalog file is created in the job subdirectory Backup retention The retention name Backup registry Backs up the Windows registry The values are YES or NO The default is NO This only applies to Windows 2003 2008 Backup nds Backs up the Novell Directory Service NDS The values are YES or NO The default is NO This only applies to NetWare 4 2x or greater Backup defer_after The number of minutes the backup skips any new files or parts of new files that were not backed up completely previously enc_password The encryption password for the file data This is the password case sensitive that is used to encrypt or decrypt safesets log log to file Logs messages to a file The file is written to the job directory and has the same name as the current command e g data_directory myJob Restore log NOTE that upon successful completion of a backup the file Backup log is renamed to a numbered file e g 00000099 10g log detail The level of detail in the log file The levels in increasing order of detail are NONE SUMMARY DIRECTORIES and FILES The default is FILES nds pass The password for the account when backing up the NDS nds path The starting point in an NDS tree for the NDS backup nd
5. You should be now on the Source window This window allows you to select the files you want backed up This selection section will vary depending on the Backup Source Type This part of the job creation may be complex depending on what you are backing up Double click the Data Files checkbox and then click the Add button A pop up dialog box should appear where you can select all the files you want to back up For the purposes of this example choose a few small text files Select your files and click the Include button Repeat the previous step until your backup file selection list is complete Click OK when all your files you want backed up have been selected The pop up dialog box should have disappeared and you should be back at the Source window Click Next to continue You should be now on the Options window This window allows you to enable disable Quick File Scanning and to configure the amount of time to allow the backup to complete and also to specify if you want the backup to defer to the next day if it can t complete on time Page 66 Agent 7 3 for Microsoft Windows User Guide 11 12 13 14 15 16 17 18 19 20 21 By default Quick File Scanning is on This option allows the Agent to quickly scan the system to figure out if any file has changed by reading the header information on each file that the system supplies The alternative is for the Agent to read every
6. 1 Open Windows CentralControl 2 Right click a job in the left pane and select Backup 3 Complete the fields in the Backup wizard 4 Click Finish 5 Click Close 6 3 Viewing Process Details Processes are the backups synchronizations and restores performed by the Agent Process information is normally deleted within an hour To delete process information manually click Delete Entry Information about the job is retained in the log files To view process information 1 Open Windows CentralControl 2 Expand an Agent in the left pane 3 Click Processes 4 Double click a process in the right pane 5 Click Close Page 33 Agent 7 3 for Microsoft Windows User Guide 6 4 Viewing Safeset Properties Safesets are sets of sequentially numbered backup data on the vault Safesets remain on the vault until their retention date expires To view safeset properties 1 Open Windows CentralControl 2 Expand an Agent in the left pane 3 Expand a job 4 Click Safesets 5 Double click a safeset in the right pane 6 Click OK 6 5 Viewing Log Files Log files provide details of events that occurred during a backup synchronization or restore To view log files 1 Open Windows CentralControl 2 Expand an Agent in the left pane 3 Expand a job 4 Click Logs 5 Double click a log in the right pane 6 5 1 Notes on Agent Logs Behavior 1 XLOG files updating a Backup removes the backup logs log
7. Click Finish 9 Click Close to close the Process Information dialog 7 4 Restoring Data from Another Computer To restore data from another computer 1 Open Windows CentralControl 2 Select an Agent in the left pane 3 Click Actions and then Restore from another computer 4 Complete the fields in the Import Job wizard Complete the fields in the Restore wizard For field descriptions see Restore Wizard Fields Click Finish Click Close to close the Process Information dialog 7 5 Restore Selection Search Button Function The Search Button can be used to refine the selection for what to include in your restore Page 43 Agent 7 3 for Microsoft Windows User Guide 1 7 6 Rexrtore from NONNDS Restore Selection Say 7 00000001 71612006 4 36 PM 05 00 Click the Search button to open the Search for Files page e Search Path You can narrow your search by entering a path in the Search Path field e Search File You can enter specific search criteria and also use wild cards in your searches e Enable Search all sub directories to include subdirectories in your search Search Path Select a path below to start searching from or leave blank to search sl Example Ci MyDocumantr Campeny Search Path Search File Ente file below to ses tor Widcarda aecepted Examples tat myle doc mi geg Search for wm F search di wd Grectones File home jaoqves W2 3 64b8 E
8. Ensure that this System does not have a production job with the same name as the job used to back up the data originally This process will destroy any Safeset information for an existing job and lead to a reseed of data being protected by this job 4 Create a Vault Profile for the vault on which the data is stored Use the authentication information that was used for the original backups 5 From the Tools menu select Restore from another computer from the Vault Profile dialog select the Vault Profile that was created above Click Next 6 On the Registered Computers dialog select the computer that originally stored the data being restored Click Next 7 On the job dialog select the job that protects the data to be retrieved Click Next 8 On the Import job you are told that all information required has been collected to accomplish the restore Click Next 9 If the job is already created the System will tell you be prompted to overwrite it Click Yes to overwrite 10 This process downloads catalogs for all available Safesets for this job Page 71 Agent 7 3 for Microsoft Windows User Guide 11 This process when complete spawns the Restore Wizard starting with the Select a Source dialog a The restore now continues like a restore from the original computer select safeset select restore objects etc Note that now you will have a new job in your list of jobs which came from the other Agent
9. G Extensible Authentication The Extensi Start stem BUAgent Manages connections to Cp Enabl ar the Agent from Web CentralControl ES PU Stop gu G FLEXnet Licensing Service This service Started erst stem S Function Discovery Provid The FDPHO rvice s e a Resume S4 Function Discovery Resour Publishes th rice m Bee w Ww tr Extended Standard All Tasks gt Stop and Start service EVault Software BUAgent on Local Computer Refresh Properties Help This will stop and then restart the BUAgent service on the Agent that is on the active physical node Page 50 Agent 7 3 for Microsoft Windows User Guide 8 4 When using Windows CentralControl Note If you are using both Windows CentralControl and Web CentralControl use the Web CentralControl method to configure the Virtual Cluster Agents as the Windows CentralControl method will not register the Virtual Cluster Agent to Web CentralControl To configure the Virtual Cluster Agent with Windows CentralControl add a new Agent using the File New Agent or right clicking on the Workspace and selecting New Agent When prompted for the Agent information enter the information for the Virtual Node that you want to configure Under Network Address provide the IP address or Domain name that has been configured for the Virtual Node Agent Properties Agent information Description PE Cancel Network
10. d f or s optional lt gt avalue you provide Page 65 Agent 7 3 for Microsoft Windows User Guide 10 Examples The examples in this section are intended to allow a new user to be able to step through the major pieces of a backup restore process in CentralControl By using the beginning steps outlined in the chapters of this manual and then by following the steps listed here you should be able to complete a simple backup and restore Note The examples in this appendix apply to Windows CentralControl only Examples for Web CentralControl are available in the Web CentralControl help 10 1 10 Example Creating a Backup Job Right click on an Agent and select New Job or select New Job from the File menu The New Job Wizard will launch Give the job a name that is unique from all the other Backup jobs you may have created for the computer being backed up This name will need to be 1 to 30 characters long It is good to be descriptive rather than generic Click Next to continue Select a vault for the backup The list of Vaults should have at least one vault Profile name in it Click Next to continue Select a Backup Source Type Different types of backups include local files network files application backups such as Microsoft Exchange The list of types will vary depending on what you have installed on the computer you are being backed up Select Local Drive Only Click Next to continue
11. Agent 7 3 for Microsoft Windows User Guide 9 Working with the Command Line Interface This chapter provides information and procedures for using the Command Line Interface CLI You can use the CLI to run Agent commands without opening Windows CentralControl Typically CLI commands are used to restore data when the Windows CentralControl application is unavailable You can use the CLI to perform functions on VV exe and VVAgent 9 1 VV exe CLI Command Mode You can use the CLI to perform these jobs Job Description BACKUP Backs up files to disk or a remote Vault Service Provider RESTORE Restores files from disk or a remote Vault Service Provider SYNCH Resynchronizes files with a remote Vault Service Provider LIST Lists files backed up to disk RECOVER Menu driven restores files from disk or a remote Vault Service Provider INVENTORY ENCPASSWORD SETDIR 9 2 General Command Options The following qualifiers apply to all commands Qualifier Description PROGRESS YES Shows progress messages LOG YES Logs messages to a file DETAIL lt detail gt Determines how verbose the logging messages will be ENCPASSWORD lt password gt Safeset encryption password case sensitive ASSIST YES Requests operator assistance if necessary Page 53 Agent 7 3 for Microsoft Windows User Guide Qualifier Descriptio
12. Enter file names in this format INCLUDE C WINNT Use commas to separate file names in a list For example INCLUDE C WINNT C TEST To add a file name containing a blank space to your file list enclose the file name in quotation marks Alternatively replace the blank space with its ASCII hexadecimal code value Page 58 Agent 7 3 for Microsoft Windows User Guide Example of quotation marks vv include c Program Files EVault C Documents and Settings Example of ASCII hexadecimal code value vv include c Program 20Files EVault C Documents 20and 20Settings Note The hexadecimal code for a blank space is 20 To add a filename containing a comma to your file list enclose the file name in backslashes and quotation marks As an alternative replace the comma with its ASCII hexadecimal equivalent Example of backslash and quotation marks vv include c Program Files EVault C Documents and Settings XV Example of ASCII hexadecimal equivalent vv include c Program 2cFiles EVault C Documents 2cand 2cSettings Note The hexadecimal code for a comma is 2c Any character even nonprintable ones can be used as a part of a filename To do this enter followed by the character s hexadecimal code These are valid hexadecimal codes e SPACE 20 e COMMA 2c e CIRCUMFLEX 5e
13. Guide Qualifier Description GNLOCKING YES Backs up locked files IGNSECURITY YES Does not save file ownership and permission information INCLUDE lt filelist gt Outlines list of files to include in the backup RETENTION lt retention gt States the retention name TYPE lt type gt States the type of backup e g FULL INIT YES IGNALTDATA YES QUICKSCAN YES RETRY YES DELAY DELTA YES GNNOBACKUP YES SVRADDRESS Server vault address SVRACCOUNT Server vault account name SVRUSERNAME Server vault user name SVRPASSWORD Server vault user password case sensitive The following qualifiers apply to Windows backup commands Qualifier Description REGISTRY YES Backs up the Windows Registry under Windows AD YES Active Directory INCLUDEEXCH EXCHTYPE INCR DELEXCHLOG YES SQLTYPE FULL Page 55 Agent 7 3 for Microsoft Windows User Guide 9 4 Restore Command Options These qualifiers apply to all restore commands Qualifier Description CREATESUBDIRS YES Creates all necessary subdirectories DESTINATION lt destination gt States the destination to restore to e g c INCLUDE lt filelist gt Outlines the list of files to include EXCLUDE lt filelist gt Outlines the list of fi
14. It only does restores and does not allow backups 10 7 Example Files Excluded from Backups Files that are automatically excluded from backups are listed below The built in exclusions are different depending on the job type and plug in Exclusions from regular file backups 1 The registry list HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control BackupRestore FilesNotToBackup 2 The job folder e g C Program Files x86 EVault Software CentralControl lt job name gt System State VSS exclusions 1 The registry list HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control BackupRestore FilesNotToBackup 2 The Agent folder e g C Program Files x86 EVault Software CentralControl 3 Additional exclusions such as C Windows System32 config SECURITY C Windows System32 config SOFTWARE C Windows System32 config SYSTEM C Windows System32 config DEFAULT C Windows System32 config SAM C Windows System32 config COMPONENTS C Boot BCD C Windows System32 SMI Store Machine SCHEMA DAT BMR exclusions SV A VSS_FILE msdownld tmp tmp SV A VSS_FILE C Windows msdownld tmp tmp SV A VSS_FILE hiberfil sys SV VSS_FILE Pagefile sys Page 72 Agent 7 3 for Microsoft Windows User Guide 10 8 Example Ports Used by EVault Software From Protocol Destination Ports 808 used by vvagent for Windows CentralControl VSMP calls Windows 2548 used by vvagent for Windows CentralControl VSMP CentralControl Age
15. Log detail level The amount of detail included in the log file Automatically purge expired log files only Deletes log files when the safeset expires Keep the last lt gt log files The number of log files to keep Run the Job immediately Runs the Job immediately Schedule a backup Creates a schedule to complete the Job weekly or monthly Just exit from this wizard Saves the Job without running it 5 3 Adding Files and Directories to a Job Exclude any files and directories that do not need to be backed up and files and directories that will be open during the backup This includes the Agent installation directory Although the backup works error messages such as error opening file are added tothe log file To add files and directories to a Job 1 Open Windows CentralControl 2 Right click a Job in the left pane and select Properties 3 Click the Source tab Page 25 Agent 7 3 for Microsoft Windows User Guide 4 Select Data Files in the top pane 5 Click Add 6 Select files or directories in the top pane 7 Click Include If you include a directory the Confirm Include dialog appears Select Recursive to include all files in the directory or create a filter to specify the files you want to include Use an asterisk to include files that match the partial name or extension or the start middle or end of a directory name 8 Click OK 9 Click OK ag
16. The Restore From Backup window will open 2 Select a source device a vault or alternate safeset location from which to restore and specify a safeset Choose to restore from a single safeset restore from the safeset entered in the textbox or restore from a range of safesets Restore From Backup Agent OC W2K3 Restore from WithEncryption Select a restore source device Restore from this device Vaulta h Select backup version S Restore from a single safeset Restore from this backup version Restore from the safeset entered in the t Restore from a range of safesets Encryption Password Password Confirm password Page 38 Agent 7 3 for Microsoft Windows User Guide 3 Foran encrypted safeset you must provide the encryption password that was specified during job configuration If you have lost this password you will NOT be able to restore Note that the password is case sensitive You will not see this option unless the backup has been encrypted Click Next to choose the specific items to restore 4 Specify the data that you want to restore by expanding the directory trees as necessary and selecting the files that you require Click the Include button to add these files to your selection You can continue to add files as required Restore From Backup Agent W2K8 ORACLEIOO Restore from oracle seh J Some Restore Selection g Osto Databare Perkep Set Sy wan n Include Exctude Direct
17. Viewer This is the viewer that is used to show logs XML based and other text based files 4 8 Setting Workspace Options To set workspace options 1 Open CentralControl 2 Select a workspace in the left pane 3 Click Tools and then Options 4 Complete the fields in the Options dialog For field descriptions see Options Dialog Fields 5 Click OK 4 9 Vault Configuration Wizard Fields These fields appear in the Vault Configuration wizard Field Description Register as a new computer Registers the Agent as a new computer on the vault Reregister previously registered Changes existing Agent connection settings computer Profile name for the new vault The name of the Agent profile New address The IP address or Domain Name System DNS name for the Agent computer New ports The Agent computer communication port Try to reconnect every lt gt seconds The time in seconds that the vault attempts to reconnect to an Agent when a connection is interrupted Stop reconnection attempts after lt gt The time in minutes that the vault stops trying to reconnect to the minutes Agent Enable over the wire encryption for Applies over the wire encryption to secure data sent from the Agent to transmission to from the vault the vault Account The name of the vault Page 21 Agent 7 3 for Microsoft Windows User Guide Field Description User name The user
18. all partitions from the original system 11 1 Hardware Requirements Ensure that the hardware where you are restoring the Windows System State is the same as the hardware where the data was originally backed up This may involve simply replacing a crashed disk device 11 2 Software Requirements Ensure that the appropriate installation media is available The minimum system software includes e Windows installation CD identical to that used during original installation The Windows version including service packs should be identical to the version installed on the original system Note The service pack level that was previously installed is displayed in the Web CentralControl OS column for that system s Agent e Agent for Windows Installation media identical to that installed on the original system and or e CentralControl Installation media identical to that installed on the original system Note The primary storage device where the OS is installed must contain enough storage to accommodate a full OS installation AND the contents of a full backup In situations where the primary storage device accommodates a paging file the maximum size of the paging file should be added to the total space required Page 74 Agent 7 3 for Microsoft Windows User Guide 11 3 Windows Recovery Steps To restore your Windows operating system 1 Start the system using the setup disks Note If your system can start from a CD ROM you can
19. and TMP use USERPROFILE by default Make sure that this variable points to a drive that has sufficient temporary space For specific requirements see the Windows Agent release notes 2 2 Required Permission To install the Agent you must have Administrator or equivalent permissions To manage an Agent from Windows CentralControl and Web CentralControl the user identities and the BUAgent and VVAgent service accounts must be the same If the service accounts are not identical the BUAgent cannot perform status or administration functions Use the VVAgent and BUAgent logs to determine the account under which the services are running If you are using Encrypting File System EFS you need additional permissions to back up files If you do not have the correct permissions you are denied access ACLs for all subsequent files might not be backed up and error messages might appear in the log After you install the Agent you need to change local security settings or the default domain policy To allow backups on an Agent using EFS set the user right to Act as part of the operating system and add the Logon as a service right to the account Note During an Agent installation Modify Repair Upgrade the Agent installation kit sets resets the permissions on the Agent folder and all child items to full access for the Administrators and Backup Operators groups Using the Modify option the user has the choice to install Agent services under a Local Sys
20. and xlog based on the log setting If a log setting is not specified retention settings are used b Synchronization does NOT remove any logs log and xlog C Restore removes restore logs log and xlog based on the log setting If a log setting is not specified restore logs are not removed Page 34 Agent 7 3 for Microsoft Windows User Guide 6 6 DTA DTX files updating a Backup removes the DTA DTX files except the previous one If a backup is completed successfully you should see two sets of DTA DTX files one for the previous backup and one for the current backup b Synchronization removes DTA DTX files except from the last backup c Restore does not remove delta files CAT file updating a Backup removes CAT files based on retention only b Synchronization removes CAT files based on retention only c Restore does not remove CAT files Backup xlog Sync xlog are never removed deleted About Email Notifications When you add an Agent you can request an email notification when a backup succeeds or fails This sample email is an example of the text that is sent after a first backup seed Agent PCACCT Date and time 23 NOV 2012 10 17 26 25 0500 The Job BACKUP DailyBak completed successfully BK U BK U BK U BK U BK U BK U BK U BK U BK U BK U
21. appears Choose a Retention scheme used to specify how long we will keep the backups on the vault daily weekly or monthly There are defaults that we will use for this exercise Daily is retained for seven days Weekly is retained for a month and Monthly is retained for a year For this exercise choose default Daily and Click Next You should be now on the Options window This window allows you to enable disable Quick File Scanning and to configure the amount of time to allow the backup to complete and also to specify if you want the backup to defer to the next day if it can t complete on time By default Quick File Scanning is on This option allows the Agent to quickly scan the system to figure out if any file has changed by reading the header information on each file that the system supplies The alternative is for the Agent to read every file in the backup completely to see if the file has changed It is a slower method but it will find all of the changes For almost all situations you should leave Quick File Scanning on Disabling deferring means that the Backup Time Window settings will be ignored and all of your selections will be backed up in one pass regardless of how long it takes Normally it is preferable to defer a long backup to the next time the backup is scheduled when this happens the backup simply starts where it left off from the previous time The Backup Time Window indicates how long you are giving
22. come back and make an alternative selection This can be used to allow you to attend to Page 41 Agent 7 3 for Microsoft Windows User Guide other functions To respond to an operator request that is waiting as Respond To Request Later select the Agent and job that you used and click the Process Monitor tab You will see that the restore process is still active Click on the Process ID to open the request dialog The Operator Request same as above will appear Make a selection to proceed Operator Request Restart In some cases you may be prompted to restart your computer to fully apply the new settings You can choose Reboot Now Reboot Later or Respond To Request Later Note The default time limit for the Agent to wait for a response is 3 hours 180 minutes If no response has been received within this period the restore will fail The default value for stopping reconnection attempts with the vault can be changed in Advanced Vault Settings 8 Click Run Restore to start the restore process When you click Run Restore the Process Details monitor pops up Here you can monitor the restore progress or close the monitor to focus elsewhere while the restore runs 7 2 Restoring with Windows CentralControl Summary Steps Restoring from a safeset allows you to recover a single file or a directory with or without folders and sub folders Note that the restore steps and options available in Windows CentralControl are virtually th
23. the Physical nodes in the cluster to protect the physical systems however these jobs will not failover when there is a cluster failover It is recommended that a Bare Metal Restore job be created on each system to protect it 8 3 When using Web CentralControl To configure the Virtual Cluster Agent with Web CentralControl first select an Agent that is installed on one of the physical nodes in the Cluster Under the Edit menu select Configure Cluster Virtual Servers This will bring up a dialog that shows the Virtual Nodes in the cluster It will also provide the status information for each Virtual Node Registered or Unregistered Page 47 Agent 7 3 for Microsoft Windows User Guide 192 168 5 109 Before you can use the Virtual Agent you must first register it To do that select a Virtual Node with a status of Unregistered and click the Register button This will bring up the registration dialog To register the Virtual Agent click Finish This will create and register the Virtual Agent to Web CentralControl Page 48 Agent 7 3 for Microsoft Windows User Guide The following message will pop up indicating that you have successfully registered the virtual server It is required that you restart the BUAgent service on the virtual server to make the virtual server accessible to Web CentralControl see Restarting the BUAgent Service The virtual server has been registered successfully You must res
24. to back up and restore data As shown in the following diagram you can use Portal to manage the Agent and jobs back up data to a secure remote vault and restore data from the backups You can also use the legacy Web CentralControl and Windows CentalControl interfaces to manage the Agent and jobs o ge Express Recovery restore Appliance ERA or Virtual ERA vERA Back up and Replicate data Manage Agents backups and restores Restore Te mje mie m Windows Servers with i Agents installed EVault Vault The Windows Agent is available as a 64 bit and a 32 bit application You must install the appropriate Agent on each Windows server i e 64 bit Agent for a 64 bit system 32 bit Agent for a 32 bit system The Windows Agent can back up Files and folders on the Windows server System files required for recovering the operating system including registry and boot files The entire system so that in a disaster recovery situation it can be restored to other hardware using System Restore Files and folders on UNC shares Page 1 Agent 7 3 for Microsoft Windows User Guide 1 1 Windows Agent Plug ins When installing a Windows Agent you can install plug ins and applications with additional functionality The following table lists and describes plug ins and applications that can be installed with the Windows Agent and indicates whether they can be installed with the 64 bit or 32 bit Windows Agent
25. upgrade was successful If the upgrade failed the 3 3 Global vvc Job vvc and Delta files revert to the previous versions However they do not work with new executables unless you manually replace them with the backup files Try the upgrade again If it fails contact your service provider Create a backup for each Job This uploads new configuration files from the Agent to the Director Upgrading an Agent that Uses OTM To upgrade an Agent that has older jobs configured to use Open Transaction Manager OTM 3 4 Log on to the computer on which you want to upgrade the Agent Double click the Agent Windows exe file To obtain the self extracting installation file contact your licensed service provider of EVault Software products Click Yes Complete the Agent installation wizard For field descriptions see Installation Wizard Fields Click Finish VSS open file manager becomes the default open file manager and OTM is disabled However otmlapi dll otman5 sys is still on the upgraded system Backups created after you upgrade the Agent are deltas and complete successfully New Jobs use VSS open file manager but you can select OTM Exchange backup reseeding after an upgrade The following condition can cause your backups to reseed after an upgrade Microsoft Exchange mailbox names in Agent 7 0 and later use the same name as the Exchange System Manager Console If the mailbox names are not identical a reseed occurs Th
26. use the CD ROM to start the system here Verify that the CD ROM installed on the system is recognized by the setup Insert the Windows installation CD when prompted When prompted to partition the drive make sure that the partition is at least as large as the original partition The setup of the partitioning must be the same as in the system where the data was backed up When asked where to install the Windows directory specify the same location as in the original system installation Continue the system installation process until the basic functionality of the OS is restored Install the Service Pack identical to the one on the original system After this restart as prompted Note The service pack level that was previously installed is displayed in the Web CentralControl OS column for that system s Agent Ensure that the TCP IP stack is installed and configured according to the settings in the Hardware Configuration Settings Checklist Verify that the network adapter is correctly identified Also apply any service patches required Ensure that basic networking structure is in place e g connectivity between internal networks where the system to be restored resides and that a connection is established between the system and the vault A router if required must be properly connected and configured Test the TCP IP connectivity between the local system and the vault by pinging the IP address of the vault Continue with Client I
27. username and password of the account used to back up an SQL Server e The domain username and password of the account used to back up a networked drive When a reregistration or restore from another computer occurs and the backup or restore fails messages similar to this appear in the error log Page 22 Agent 7 3 for Microsoft Windows User Guide PARS W 0002 Due to a computer registration configuration file weekend is missing the following information PARS W 0002 Enc Password Encryption Password please use the CentralControl to re enter the missing information The Agent reregistration process creates a Register log file that lists missing Job file settings You must reconfigure the Job file before you can perform a backup or restore on a Job file with missing settings The backup or restore log files indicate which Job settings are missing 4 12 Improving Agent Performance When you install the Agent on a computer with dual processors you can use multi threading to improve the performance of backups and restores for files larger than 32 KB You can use these threading models e Single threading A single thread is used for all data processing e Combined threading Two threads are used for all data processing e Block Processor threading Four or more threads are used for all data processing This table lists the threading options that you can specify for a backup or a re
28. with filenames not in the current language may not be backed up Excludes files with filenames that are not in the current language from the backup Unicode All files will be backed up Some filenames will display improperly in the file selection screens Includes all files in the backup Destination Select an existing vault profile or click New and create a new profile Job name The name of the Job The name must be 1 30 characters in length and must consist of letters A Z and a z numbers 0 9 and or _ underscore dash dollar sign The following names cannot be used as Job names when connected to an Agent PRN CON LPT1 LPT2 LPT3 LPT4 COM1 COM2 COM3 COM4 NUL AUX Register or Global Data Files Backs up data files Bare Metal Restore Back up the entire drive System State Back up system files Page 24 Agent 7 3 for Microsoft Windows User Guide Field Description RSM database Back up Removable Storage Media RSM database Event logs Quick file scanning Disable deferring Backup time window The time in hours that the backup runs Encryption type The encryption type for the Job Password The encryption password Data cannot be recovered if you lose or forget the password Verify password The encryption password Create log file Creates a log file Sets the log file options
29. 7 5 7 Removing Files and Directories from a Job 27 5 8 Backing Up System Stater Files vurdere 28 5 9 Backing Up System Eles 28 5 10 Additional Backup Options cccsscsccccecessessnnececececeseeseaeaeeeesceseesauaeaeeeeseesseseaeaeeeesens 29 5 11 BMR Type Backup Jobs 30 5 11 1 Creating a BMR Job with Windows CentralControl 30 5 11 2 Creating a BMR Job with Web CentralControl rnnrorrrrrnnsnnnnnnrnvvnnrrnsnnnnnnnnvsnnennr 30 5 12 Converting an Existing Job to a BMR Job 31 5 23 Scheduling J b samde ee enes 31 5 14 NTFS Hard Links Symbolic Links Mount Points and JUNCTIONS rersrnrrrnnnnnnnvvvvrnnsrnnnnn 32 5141 Hard RE 32 5 142 SYMBOLIC LINKS issis ces cossesonened conecoogs cise ENEE sens eo ods venuee suas epedesseeeniceses 32 Agent 7 3 for Microsoft Windows User Guide 5 14 3 Mount POINTS renren nanea eaea a aaa aaea a Eae e aaa RER 32 ENEE E neren 32 Manual Data Backup Process Properties Logs and Emails ccssssssccsssssecessesseceesssseees 33 6 1 About Seeding and Reseeding ceccccesssececsssneeecsenaeeecseaececseaaeeecseaaeeeceeaaeeeeeeaueeeeeeaaes 33 6 2 Running an ad hoc Backup edggeendeedreng de ek dECd KSE eceesdeacdd av edel EAN AA deene bees ER 6 3 Viewing Process Details cccssssccccecessesessececeeecessesenaeeesecucesseauaeeeecessesseuaeeeseesseeeees 33 6 4 Viewing S feset Prop erti s nmsadfrakdestsslkettanbasetjskned dene 34 6 5 Viewing Log Filesuaustgs
30. 7 Removing Files and Directories from a Job To remove files or directories from a job 1 Open Windows CentralControl 2 Right click a Job in the left pane and select Properties 3 Click the Source tab Page 27 Agent 7 3 for Microsoft Windows User Guide 4 Select a file or directory in the lower pane 5 Click Remove 6 Click Yes 7 Click OK 5 8 Backing Up System State Files You can back up System State files System and state files are critical to the recovery of the operating system Your operating system determines what files are necessary for a System State backup Typically a System State backup includes these files e COM Class Registration database e Registry e Boot files except for Boot Configuration Data BCD e Windows system files e Performance Counter To back up System State files 1 Open Windows CentralControl 2 Right click a job in the left pane and select Properties 3 Click the Source tab 4 Select System State in the top pane 5 Click OK 5 9 Backing Up System Files System and state files are critical to the recovery of the operating system Including system files with your backup allows you to recover from a corrupted file system unintentionally removed service packs or a bare metal restore When you back up the system files you can return to the state of the backup without reinstalling the operating system and service packs The operating system and service packs that yo
31. BKUP I 0000 files directories examined 54 690 BKUP I 0000 files directories filtered 9 736 BKUP I 0000 common files excluded BKUP I 0000 files directories deferred 0 BKUP I 0000 files directories backed up 44 920 BKUP I 0000 files backed up 42 339 BKUP I 0000 directories backed up 2 581 BKUP I 0000 data stream bytes processed 6 973 190 632 BKUP I 0000 all stream bytes processed 6 978 111 212 BKUP I 0000 pre delta bytes processed 34 083 596 BKUP I 0000 deltized bytes processed 29 660 588 BKUP I 0000 compressed bytes processed 8 711 184 BKUP I 0000 approximate bytes deferred 0 BKUP I 0000 reconnections on recv fail 0 6 5 GB 6 5 GB 32 5 MB 28 3 MB 8 3 MB 0 bytes Page 36 Agent 7 3 for Microsoft Windows User Guide BKUP I 0000 reconnections on send fail 0 BKUP I 0033 elapsed time 00 03 03 Page 37 Agent 7 3 for Microsoft Windows User Guide 7 Restoring Data This chapter provides information and procedures for restoring data via Web CentralControl or Windows CentralControl Restoring from a safeset allows you to recover a single file or a directory with or without folders and sub folders You can run multiple restore operations at the same time Each restore starts a new process that you can monitor 7 1 Restoring with Web CentralControl 1 Torunarestore select an Agent and a backup job whose data you want to restore Click the Run Restore button
32. EVault Software Agent 7 3 for Microsoft Windows User Guide Revision This manual has been updated for Version 7 33 August 2014 Software Version 7 33 2014 EVault Inc EVault A Seagate Company makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Furthermore EVault reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of EVault to notify any person of such revision of changes All companies names and data used in examples herein are fictitious unless otherwise noted No part of this document may be reproduced transmitted transcribed stored in a retrieval System or translated into any language including computer language in any form or by any means electronic mechanic magnetic optical chemical or otherwise without prior written permission of EVault A Seagate Company c o Corporation Trust Center 1209 Orange Street Wilmington New Castle Delaware 19801 www evault com EVault EVault Software EVault SaaS and EVault DeltaPro are registered trademarks of EVault Inc All other products or company names mentioned in this document are trademarks or registered trademarks of their respective owners Acknowledgements Two encryption methods DES and TripleDES include cryptographic software written by Eric Young The Windows ve
33. Information Processing Standard FIPS The EVault Software Agents and EVault Software Director applications also have the added security feature of an over the wire encryption method Agent 7 3 for Microsoft Windows User Guide Contents 1 Introduction to the Windows Agent ssrnrennnnvnnnnnnnnvnennnnnvnnnnnnnnnennnnnnnsnnnnnnnnnnnnnnnsnnnnnnnennnnen 1 1 1 Windows ul 2 2 Installing and Modifying the Agent sasrrvvnnannnnnnnuvnnnnnnunnnnnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnene 4 2 1 Hardware and Software Requirements ssssssssssssssssrrssssrssssrrrsstterssrenrssttnnsstennssttnnssennt 4 2 2 Required P rmisslonuuunuisleske dabbet ENER S 4 2 3 Operational Modes ccccceesesssecececeseeseaececececeseesenaeaeeececeseeseaaeaeeeessessesauaeeeeeesseesesnnaees 5 2 4 Agent LICENSING ege Seed coe Eed EUREN ENEE AEN EE EAR ove ENER 5 2 5 Install the Windows Agent and Plug ins rereronnvrrrrennvrrnvennvrrrrennrerseennrsrseennrrsssennrssseennnsee 6 2 6 Installing or Upgrading the Windows Agent in silent mode rerrrrrnnnrannnnrnrvrnrrnsnrnnnnrenr 8 2 7 Modifying an Agent Installation 11 2 8 Repairing an Agent Installatton 12 2 9 Installation Wizard E E 12 2 10 Uninstalling an Agent 13 2 11 Uninstalling an Agent in Silent Mode ersnrrenranarrvrrenavrvnrensrvenssnsrrvnssnsrvenssssrrenssssrresenne 14 GC STE HERE 15 3 1 Preparing the Computer scccsssccceescccessscacecsssccceesatccwessaacccessatacucsssececeesa
34. NW rDo 6238 bome jacques fot 180 33GB 4 13 2007 1152 AM heme jacques fedore 686 5 6 26 2007 2 36 PM Jhama jacuan halku vm 80 4 MB 7717 2007 8 39 AM E home W s d 6M 1 4 13 2007 11 34 AM 1 27 2009 2 55 PM home jacoves plans 180 2641 N16 2007 3 41 PM 1 27 2009 2 55 PM DEII Your search results will appear in the Results window From the search results select a file s that you wish to restore You can select multiple files by holding Ctrl as you click on the file names that you want Click Include to proceed Viewing Restore Log Files To review the log files for events that occurred during a restore Page 44 Agent 7 3 for Microsoft Windows User Guide 1 Open Windows CentralControl 2 Expand an Agent in the left pane 7 7 3 Expand a job 4 Click Logs 5 Double click a log in the right pane Restore logs have this format RSTyyyymmdd hhmmss These fields appear in the Restore wizard Restore Wizard Fields Field Description Select which type of source device to restore from Selects the location for the restore data Restore from the following vault Selects a specific vault for the restore safeset Restores data from a specific safeset range of safesets Restores data from a group of safesets Select safesets in the from and to fields When restoring from multiple safesets you cannot select System State Resto
35. Open CentralControl 2 Right click Workspace untitled in the left pane and select New Group 3 Enter a name for the Agent group in the Group name field Click OK 4 Right click the group in the left pane and select Import Agents 5 Browse to the location of the Agent comma separated values CSV file 6 Click Open 4 5 Renaming the Workspace To save Agents Jobs and other settings you must save your workspace You can change the workspace name or keep the default name MyWorkspace You can save multiple workspaces but you can only open one workspace at a time You use workspaces to organize your Agent connections into logical groups For example you can create a workspace for individual company departments To rename and save a workspace 1 Open CentralControl 2 Select Workspace untitled in the left pane 3 Click File and then Save Workspace As 4 Enter a name for the workspace in the File name field 5 Click Save Page 19 Agent 7 3 for Microsoft Windows User Guide 4 6 Encrypting a Workspace Workspaces contain user names and passwords It is recommended that you encrypt your workspaces to prevent unauthorized access To encrypt your workspace 1 Open CentralControl 2 Select a workspace in the left pane 3 Click File and then Workspace Password 4 Select an encryption type in the Encryption type list 5 Enter a password in the New password field 6 Enter the password in the Confir
36. Server Plug in FEATUREVOLUME IMAGE Off Turns on off installation of the Image Plug in On Off Note Only available with the 64 bit Windows Agent Note After the Image Plug in is installed silently the machine must be restarted before the Plug in can use Changed Block Tracking CBT to identify data that has changed since a previous backup Without CBT the Agent reads all data when backing up a volume Page 10 Agent 7 3 for Microsoft Windows User Guide For example to install the 64 bit Agent in a different directory run the following command Agent Windows x64 x xx xxxx exe s v SILENTINSTALLDIR C Program Files Acme Software qn Note In each example shown x xx xxxx represents the Agent version number To install the French version of the 32 bit Agent run the following command Agent Windows x xx xxxx exe s v qn 1 1036 where 1036 indicates that the French version of the Agent is installed To install the 64 bit Agent and register it with Web CentralControl run a command similar to this Agent Windows x64 x xx xxxx exe s v REGISTERWITHWEBCC True AMPNWADDRESS 123 456 com AMPUSERNAME user test com AMPPASSWORD password qn To install the 32 bit Agent and then register the Agent with Web CentralControl run a command similar to this Agent Windows x xx xxxx exe s v FEATUREMAESTRO on REGISTERWITHWEBCC
37. True AMPNWADDRESS 123 456 com AMPUSERNAME test test com AMPPASSWORD LetMeIn3 BCKLOGINURL http 123 456 com login login aspx BCKHELPURL http 123 456 com help help htm qn To install the 64 bit Agent and the SQL Server Plug in Agent Windows x64 x xx xxxx exe s v FEATURESQL On qn 2 7 Modifying an Agent Installation Note To change the language of an Agent uninstall the Agent program files and then reinstall the Agent To modify the Agent 1 Logontothe computer on which you want to modify the Agent 2 Double click the Agent Windows exe file To obtain the self extracting installation file contact your licensed service provider of EVault Software products 3 Click Next 4 Select Modify 5 Complete the Agent installation wizard For field descriptions see Installation Wizard Fields 6 Click Install Page 11 Agent 7 3 for Microsoft Windows User Guide 2 8 2 9 To repair an Agent installation Repairing an Agent Installation 1 Logon to the computer on which you want to repair the Agent 2 Double click the Agent Windows exe file To obtain the self extracting installation file contact your licensed service provider of EVault Software products 3 Click Next 4 Select Repair 5 Complete the Agent installation wizard For field descriptions see Installation Wizard Fields 6 Click Install Installation W
38. address Get Status VSMF BUAgent a Default ports 808 8031 Custom ports 808 8021 Authentication information User name Password Save password Domain Once you have filled in the dialog click OK to add the Agent Once you have connected to the Agent the icon will change to look like the following nE mi Virtual Agent Upon BUAgent startup a cluster shared disk resource will be configured automatically This is where the configuration files will be stored for this Virtual Cluster Agent Page 51 Agent 7 3 for Microsoft Windows User Guide 8 4 1 Configuring the Virtual Cluster Agent From this point you can configure the Virtual Cluster Agent The virtual cluster Agent is where you should create the jobs to protect the application that is running on the virtual node of the cluster Jobs created on this Agent will failover with the virtual node so they can continue to protect these applications without reseeding no matter which physical node the virtual node is running on However if a failover happens when a backup is in progress the backup will fail and will need to be rerun To be notified of failures configure the Agent notification settings If there are multiple virtual nodes in the cluster where each virtual node is setup to protect a specific application the job created to protect that application must be configured on the virtual cluster Agent on that virtual node Page 52
39. ain 5 4 Wildcards in Directory Paths EVault Software Director does not support or recognize wildcard folder selections for restores However the Agent supports wildcards in paths for both inclusion and exclusion For example assume you have on your server a directory named Users and below it are directories for each user s name in alphabetical order C Users lt all the A s gt C Users lt all the B s gt and so on until lt all the Z s gt You want to be able to back up all these user directories If you select C Users and Recursive you will get everything in one backup However as more users are added the backup takes longer You need to break the Job into separate backups each taking part of the data For instance one takes all the A to E another takes all the F to J or whatever balance you decide If you use a wildcard with each letter A B C D E and recursive for one backup you can get all the data automatically including any new ones added and excluding old ones deleted Another backup Job may use F G H IS J for example You can filter further using include only files matching this filter When you have finished selecting and including all the files and directories you want for this backup Job click Yes and you will return to the Source screen Here you can click Next to continue to the next step of the New Job Wizard 5 5 Wildcard Rules for Directories In these ex
40. allation kit To obtain the self extracting installation file contact your licensed service provider of EVault Software products Page 13 Agent 7 3 for Microsoft Windows User Guide 3 Click Next 4 Select Remove 5 Select Total Uninstall 6 Click Remove 7 Click Finish 2 11 Uninstalling an Agent in Silent Mode To uninstall an Agent in silent mode 1 Log onto the computer on which you want to uninstall the Agent 2 Open a command prompt and do one of the following e To remove the Agent and all of its configuration files run this command installKitName s x v qn TOTALUNINSTALL True e To remove the Agent but leave its configuration files run this command installKitName s x v qn TOTALUNINSTALL False Where installkitName is the name of the Windows Agent installation kit Agent Windows x64 x xx xxxx exe for 64 bit systems or Agent Windows x xx xxxx exe for 32 bit systems x xx xxxx represents the Agent version number Page 14 Agent 7 3 for Microsoft Windows User Guide 3 Upgrading the Agent This chapter provides information and procedures for upgrading the Agent for Microsoft Windows If you are upgrading an Agent that is earlier than version 5 6 you must upgrade the Agent to version 5 6 and then upgrade to the current Agent version 3 1 Preparing the Computer To prepare the computer for an Agent upgrade complete these tasks e Back up all files and subdirectori
41. ample Scheduling a Backup Job 69 10 4 Example Checking Backup Results 70 10 5 Example Running a Restore Job 70 10 6 Example Cross Computer Restore ccccccccccesssssssseceeecessessaeseeeeecessesesaeeeeeesesssessnaeess 71 Agent 7 3 for Microsoft Windows User Guide 11 10 7 Example Files Excluded from Backups sssnnnssennnnsenenssennnssennnssennnsserenssernnssernnssernnssne 72 10 8 Example Ports Used by EVault Software rrrnnnrnrrrnsrnannnnnnrnrvrnnsrnnannnnrnnsrnnsnnnnnnnnrsnsener 73 Disaster Recovery E 74 11 1 Hardware Reouirements 74 11 2 Software Requirements as Deet dee Reese Zeie eegen 74 11 3 Windows Recovery Steps 75 11 4 Windows Recovery Problems essssssessssssssenrrssssssrrernrsssseserernrssssesrreennssssesereennssssrnne 77 11 4 1 2008 DR Special Procedures for Restoring With BCD 78 11 5 Recovery Verification for Windows s sssssnessessnssenensseennssennnssennnnserenssernnssernnsseennnsee 78 11 6 Active Directory Restores jecccscccsccceccsscceecaccceetaascsuestacecteseacccteceacccesveaecceesaaccceeteacccueees 79 11 6 1 Tro UD ICSHOOtING o oo eee eceecesscecececessesnnaececeeeceeseseuaeeececsseesesauaeeeeeesssesecasaeeeseesseesegs 79 Agent 7 3 for Microsoft Windows User Guide 1 Introduction to the Windows Agent EVault Windows Agent backs up data on Windows servers and restores data from the backups The Agent is installed on Windows servers where you want
42. amples a path element is a part of the path of a directory If the wildcards are not used in this way you will see an error message Note that the at the end of the selection represents wildcards for the files This is different from the wildcards for the folders e Only the last path element of the selection can contain a wildcard Page 26 Agent 7 3 for Microsoft Windows User Guide e Supported C Projects A e NOT supported C P Active e A path element of a selection can only contain one wildcard e Supported C Project e NOT supported C P j e The wildcard can appear anywhere in the path element e Supported C Project e Supported C rojects e The Agent supports one path element with a wildcard per selection e Supported C Projects User e NOT supported C P U 5 6 Selection Rules The more specific path is selected first if the file specification is the same For example C DIR1 DIR2 DAT wins over C DIR1 DAT The more specific path is selected first if the file specification is the same For example C DIR1 DAT wins over C DIR1 If there is a conflict and one has a more specific path and the other has a more specific file then the exclude wins For example Exclusion of C DAT wins over inclusion of C DATA However inclusion of C DAT does not win over exclusion of C DATA 5
43. an use a comma to separate multiple values To specify a value range separate the two values with a dash Use an asterisk to specify a wildcard all valid values This example loads the vv command with the backup and netback parameters daily at 11 30 a m and 11 30 p m 30 11 23 vv Backup netback This example loads the vv command with the backup and netback parameters at 11 00 a m Monday to Friday 30 11 1 5 vv Backup netback The configuration file is checked for changes every minute If any changes occur the schedule is reloaded There is no need to stop and restart the service 9 17 Configuring the Microsoft AT Service On a Windows operating system you use the AT service to schedule commands and programs to run ona computer at a specific time and date The AT Service must be configured for automatic startup Refer to your Microsoft Windows documentation for information about the AT service for your operating system 9 18 How Simultaneously Scheduled Backups are Processed The position of the entries within the Schedule cfg file determines which entry takes precedence For example a file has these two entries 45 2 last vv Backup full retention Monthly 45 2 0 6 vv Backup full The first entry is a backup of the full job using the monthly retention schedule and it occurs at 2 45 a m on the last day of every month The second entry is a backup of the full job using the default retention sc
44. automatically supplies the license Licenses are required for most Agents and Plug ins If an Agent connects to a vault and a license is unavailable the backup for the new Agent fails However you can still complete a restore Previously licensed Agents are unaffected by the failure Contact your service provider to purchase additional licenses These error messages might appear when an Agent connects to a vault e Vault storage limit exceeded e Vault limit for Agent type exceeded or type not found e Vault limit for Plug in type exceeded or type not found e Customer Quota for Plug in type exceeded Agent 5 6 and above only This table displays the tasks you can perform on the vault when an error or warning message appears Agent pre 5 6 If vault base If vault If vault limit If vault limit If customer license is storage limit for Agent for Plug in quota for Plug invalid is exceeded type is type is in type is exceeded exceeded exceeded Registration Allow Allow Allow Client Key N A Job Creation Disallow Allow Disallow Client Key N A Page 5 Agent 7 3 for Microsoft Windows User Guide Backup Allow Allow N A Client Key N A Restore Disallow Disallow N A Client Key N A Agent 5 6 and above Registration Allow Allow Allow Allow Allow Job Creation Disallow Allow Warn Warn Warn Backup Disallow Allow Disallow Disallow Disallow Resto
45. bility and scalability than can be obtained with a single computer The Cluster Plug in allows you to configure an Agent and jobs on the Virtual Node of the Cluster This allows jobs to redirect the workflow to the active node when a failover happens on the Cluster An Agent must be installed on every physical node in a cluster The Cluster Plug in is licensed on a per Agent basis and licenses are distributed automatically by the Vault Single Copy Cluster SCC Local Continuous Replication LCR Cluster Continuous Replication CCR and Standby Continuous Replication SCR are supported for Microsoft Exchange 2007 8 2 Cluster Prerequisites and Configuration To use the Agent and the Cluster Plug in in a Windows Cluster environment the following need to be done e The Agent Cluster Plug in and any other Plug ins required to protect the data on the cluster must be installed on each physical node in the cluster All of the Agents must be installed with the same set of Plug ins on all the servers in the cluster e To configure jobs that protect the applications and files that are associated with the Virtual Nodes in the cluster a Virtual Cluster Agent must first be registered The Virtual Cluster Agent is an Agent that is associated with the Virtual Node Its configuration files and jobs are stored on a shared drive in the cluster and will failover between the physical nodes as the Virtual Node fails over e Jobs may be configured on each of
46. cessesseaecececeseeseaesecececssseseaaeseeeeseeeseseaeees 53 9 3 Backup Command Options sececcesvecsccdeceseddccssssdede nated Gesusevecde sagen dendsdededeoadenGesesescedscaenedenasd 54 9 4 Restore Command Option 56 9 5 Synch Command Option Scrisse kata spak Gees 57 9 6 Inventory Command Optlons 57 9 7 List Command Options see sseeisessinessiersepri rinnen oseni a sa ereraa E AREA a EEEa NRE Enisa 57 9 8 Forcer seed Optionsuruauusdr Lede e ie aae EEEE N EEEE REEE Ra 57 9 9 Abbreviated Command Syntax ccccccccccsssssssscecececsssessaeceeeeeceesesseaeeeeeessseseseaeeeeeeseeeeees 58 9 10 Specifying File Names in Command Syntax rersrnrrnsnrnnnnrvvvrnssrsnnnnnnrnnsnnssnsnnnnnnrsnsnnssnnnnnn 58 9 11 Directory Layout and Configuration Files rr rassrrvnrrnarvvnrennrrvnesnsrrvnssnsrvensensrrnnsensrneseene 59 9 12 Configuration Files savanner ee eTe r EER E EE E ad edelt 60 9 13 E el EU En ln CN 60 9 14 Job SpecifeSettingsinusnasanuanassastaam seen ATEEN A i 61 9 15 Using the Param filename Commande 63 9 16 Scheduling Backups on a Windows Operating System 63 9 17 Configuring the Microsoft AT Service ccccccsscessssceescecsseeeesaeeesseecseeeecsreessaeesssaeenees 64 9 18 How Simultaneously Scheduled Backups are Processed ccecsesssceeeeeeessesenseeeeeeeens 64 9 19 VVAgent CLI Command Mode REENEN 65 EXAMPIES EE sevsazdess seed 66 10 1 Example Creating a Backup Job 66 10 2 Example Running an ad hoc Backup 68 10 3 Ex
47. e DASH 2d e ASTERISK 2a e PLUS 2b e QUESTION MARK 3f Refer to the Windows character map utility for a complete list of hexadecimal codes 9 11 Directory Layout and Configuration Files The executable directory contains the VV exe and Global vvc files The data directory contains the job configuration files For example MyJob vvc As backups are run subdirectories are created under the data directory for each job with the same name as the job Page 59 Agent 7 3 for Microsoft Windows User Guide Local catalog files DeltaPro information files and other related files would be stored in the job specific subdirectory Configuration files such as Global vvc lt JobName gt vvc and Schedule cfg and the backup data are stored in the Data Protection vault They are available for a bare metal restore 9 12 Configuration Files The global configuration file is named Global vvc This file resides in the same location as the executable The job specific configuration files reside in the directory specified by the data_directory value in the global configuration file A job specific setting overrides a global setting and a command line parameter overrides all settings Spaces before and after a value are ignored Anything after two forward slashes is treated as a comment If the last character on the line is a dash it is treated as a line continuation character This syntax license acc
48. e files to separate alternate locations or their original locations or by using one of the Rename options File Overwrite Options e Overwrite existing files with the restored ones Note The overwriting prompts become available when you select Prompt me before overwriting along with this option e Do not overwrite existing files e Rename incoming files from your restore so that they do not conflict with existing ones e Rename existing files so that they do not conflict with restored ones Note Renaming will append serial file extensions These extensions are 0001 0002 0003 etc Prompt Before Overwriting Operator Request Restart If you have selected Overwrite existing files and Prompt me before overwriting an Operator Request page will display during your restore if a file with the same name exists at the destination location The prompt asks whether or not you want to overwrite an existing file The available response answers are e Yes will overwrite existing file e Yes To All will overwrite all existing files that are being restored with the same names will not prompt you for each one individually e No will not overwrite but keeps existing file e No To All will not overwrite any existing files with the same names will not prompt you for each one individually e Cancel cancels the restore e Respond To Request Later will close the restore screen and will not continue with the restore until you
49. e same as in Web CentralControl For detailed descriptions on the available options see the previous section 7 1 Restoring with Web CentralControl To restore from a safeset 1 Open Windows CentralControl 2 Expand an Agent in the left pane 3 Right click a job and select Synchronize 4 Click Close to close the Process Information dialog 5 Right click a job and select Restore 6 Complete the fields in the Restore wizard For field descriptions see Restore Wizard Fields 7 Click Finish 8 Click Close to close the Process Information dialog 7 3 Restoring Data from a CD or DVD You can restore data directly from a CD or DVD without copying the safesets to the hard disk The Safeset Image file SSI on the CD or DVD must correspond to the safeset number that you specify in the safeset field Page 42 Agent 7 3 for Microsoft Windows User Guide Note You must import the SSI files into the vault before you can restore data from a CD or DVD To restore data from a CD or DVD 1 Open Windows CentralControl 2 Expand an Agent in the left pane 3 Right click a job and select Restore 4 Select Directory on Disk in the Select which type of source device to restore from list 5 Insert the CD or DVD in the computer on which the Agent is installed 6 Click Browse and browse to the location of the CD or DVD 7 Complete the fields in the Restore wizard For field descriptions see Restore Wizard Fields 8
50. e unconfigured Windows computer appears on the Computers page for the specified user and for other Admin users in the user s site To configure the computer add a backup job 2 6 Installing or Upgrading the Windows Agent in silent mode To install upgrade or uninstall the Windows Agent in silent mode run the following command in the directory where the installation kit is located installKitName s v qn parameters featureParameters Where e installkitName is the name of the Windows Agent installation kit Agent Windows x64 x xx xxxx exe for 64 bit systems or Agent Windows x xx xxxx exe for 32 bit systems x xx xxxx represents the Agent version number e parameters are optional parameters for running the installation kit in silent mode If a parameter is not included in the command the default parameter value is used For a list of available parameters see Table 1 Parameters e featureParameters are optional parameters for installing plug ins and features in silent mode See Table 2 Feature parameters Table 1 Parameters Parameter Default Description Value ACCOUNTTYPE LocalSystem Possible values are LocalSystem AutoCreate and Custom Page 8 Agent 7 3 for Microsoft Windows User Guide Parameter Default Description Value SERV ICEACCOUNTNAME If ACCOUNTTYPE is Custom this field i
51. eeenoeei imens DREES 34 6 5 1 Notes on Agent Logs Behavior 34 6 6 About Email Notifications ssrrrrronnvrrrrennvrvnrennvrvrrennrnrreennrnrseennrsrsrennrssssennvssssennrssssnnnnsee 35 RGStONING Data EE EEE EE eege Eege 38 7 1 Restoring with Web CentralControl 38 7 2 Restoring with Windows CentralControl Summary Steps sssssessssssssssressssrrsssreessee 42 7 3 Restoring Data from a CD or DND 42 7 4 Restoring Data from Another Computer 43 7 5 Restore Selection Search Button Function srrrrrannrvvnrenarrvrrrnarrvnrensrrensenersenssnsrsesssnnns 43 7 6 Viewing Restore Log Files rrrrnnrnrrrnnsrannnnnnrrvvrrnsnnnnnnnnrnnnnnnsnannnnnnrsnnssssnnnnnnnnrsnnssnsnnnnnnnnnn 44 7 7 Restore Wizard Fields si cccccsssscccesssccccesescecssanceccssatacecesasdeccesasacedevencceceseaucndeseaccudeveaacedess 45 Working with the Cluster Plug wcccsccccisssscscicssncccscsssessctenissteccsvescccosrseasccsaasnctesssedeccsensteess 47 8 1 Overvekt re rene EAEE EE EEEE 47 8 2 Cluster Prerequisites and Confieuration 47 8 3 When using Web CentralControl 47 8 3 1 Restarting the BUAgent Service 50 8 4 When using Windows CentralControl 51 8 4 1 Configuring the Virtual Cluster Agent 52 Agent 7 3 for Microsoft Windows User Guide 10 Working with the Command Line Interface cccccsssccccsssssccccsssccceecsssccecessseceeessseeeeeess 53 9 1 VV exe CLI Command Mode kk 53 9 2 General Command Options ccccccssesssssececece
52. elist gt The files to include in the listing SOURCE lt source gt The location of the safeset file LOG Sends VV List output to a file named LIST LOG If a job name is specified with the command the file is created in the job directory otherwise it is created in the root directory of the VCS FORMAT Determines the amount of detail included in the VVList log Choose either BRIEF FULL or DUMP EXCLUDE 9 8 Forcereseed Option Delta recreation allows the user to rebuild a delta DTA file using job synchronization This command forces a reseed when delta recreation fails Before the delta is recreated the backup is forced to reseed if the backup detects that the required DTA file is missing or corrupt With delta recreation on a missing or corrupt delta file the job fails and logs a message Then the user is able to rebuild the DTA file through job synchronization Agent 7 3 for Microsoft Windows User Guide The parameter only applies to the CLI The Ul is not affected In case of a failure in rebuilding a delta file this is an alternative approach With this parameter if the vault supports delta recreation and the recreated file is unusable the backup is forced to reseed The syntax of this parameter is VV backup jobl param jobl vpb forcereseed Delta files can be recreated only if a backup was done by a version 6 Agent to a version 6 vault If you back up a safeset usi
53. ent Plug ins The following icon appears for each component that will be installed amp The following icon appears for each component that will not be installed X Note The Backup Agent is the Windows Agent and is always selected and installed 10 On the Custom Setup page do the following e For each component that you want to install click the button to the left of the component name and then click This feature will be installed on local hard drive e For each component that you do not want to install click the button to the left of the component name and then click This feature will not be available 11 Click Next Page 7 Agent 7 3 for Microsoft Windows User Guide 12 On the Register Agent with Web CentralControl page specify the following information e Inthe Network Address box type the IP address or host name of the Portal for managing the Agent e Inthe Port box type the port number for communicating with the Portal The default port is 8086 e Inthe Username box type the name of the Portal user for the Agent The user must be an Admin user or regular user Typically the user name is an email address e Inthe Password box type the password of the specified Portal user 13 Click Next 14 On the Ready to Install the Program page click Install The Installing EVault Software Agent page appears while the Agent is being installed 15 On the InstallShield Wizard Completed page click Finish Th
54. es in the Agent installation directory Do not attempt an upgrade without a backup e Remove unused server profiles in Global vvc e Delete or reassign all jobs that back up to a vault you deleted from Global Settings Do not delete or reassign jobs that back up to a directory on disk When you upgrade the Agent the Jobs are registered on the first vault listed in Global Settings e Synchronize all backup jobs e Check the backup logs for each job for Validation failed errors Verify the validity of the error messages If the latest backup log does not contain error messages synchronize with the vault and check the Synch log e Verify that you have the correct version of EVault Director Software installed See the Agent release notes for the specific requirements for each operating system 3 2 Upgrading Program and Configuration Files Do not run multiple upgrade processes at the same time To upgrade the Agent program and configuration files 1 Logon to the computer on which you want to upgrade the Agent program and configuration files 2 Double click the Agent Windows exe file To obtain the self extracting installation file contact your licensed service provider of EVault Software products 3 Click Yes 4 Complete the Agent installation wizard For field descriptions see Installation Wizard Fields 5 Click Finish Page 15 Agent 7 3 for Microsoft Windows User Guide 6 Open the log file and verify that the
55. file in the backup completely to see if the file has changed It is a slower method but it will find all of the changes For almost all situations you should leave Quick File Scanning on Disabling deferring means that the Backup Time Window settings will be ignored and all your selection will be backed up in one pass regardless of how long it takes Normally it is preferable to defer a long backup to the next time the backup is scheduled when this happens the backup simply starts where it left off from the previous time The Backup Time Window indicates how long you are giving the backup to complete before stopping It is normally set to 8 hours Accept all the defaults on this window and click Next You should be on the Encryption window This allows you to indicate whether you want your data encrypted when it is stored on the vault If you do then you can select an encryption option and choose an encryption password Be careful if you do because the vault operator will not know your password when you want to restore your data Only you will know it Note that the password is case sensitive Regardless of whether you choose to encrypt your data for storage on the vault during the actual transmission of the data over the network the Agent will by default encrypt the communications session to ensure privacy during the transfer of information This Over The Wire encryption may be disabled in Agent Properties under the Connectivity tab You
56. ft blank under the following circumstances you are not specifying a Windows Agent you belong to the same domain as the Windows Agent System or your network does not utilize a domain name server 6 After entering the agent and authentication information click on Get Status If the information is validated your data will be displayed in the Agent Status window Click OK However if the information is not validated a message from CentralControl will appear Check your information and revise it as required Once again click on Get Status and click OK Set up Notification 1 With the Agent highlighted click on the Agent Configuration file If you want to receive email notification upon success or failure of the restore process choose the Notification tab Click on the Send Email on Successful Completion and Send Email on Failure check boxes 2 Enter the address from which the notification is sent This can be any valid email address 3 Enter the SMTP Server Network Address and recipient s address in the designated text boxes Reregister the computer 1 Reregistering the computer brings back all Agent information from the vault This includes configuration and scheduling information Reregistering basically reassigns this information to the new computer Perform a Synchronize only if you choose Directory on Disk for Source 1 With the job highlighted choose the Synch button on the Standard toolbar 2 When asked to confirm the S
57. hedule and it occurs at 2 45 a m every day of the week Because the scheduled backup with the monthly retention setting appears at the top of the file it has priority On the last day of the month at 2 45 a m the scheduler runs the topmost schedule entry and reschedules the second scheduled entry to run at the next available time Page 64 Agent 7 3 for Microsoft Windows User Guide Only jobs using the same command Backup Restore Synchronize and job name are automatically rescheduled if they conflict 9 19 VVAgent CLI Command Mode You can use the command line interface and VVAgent to execute Agent commands VVAgent is included with the Agent installation and it is used for scheduling configuration and communication with the backup computer and Windows CentralControl These are valid command line options e d start VVAgent in the daemon mode background This is the most common mode because it enables the user to continue using the command prompt while VVAgent operates e f start VVAgent as a foreground process In this mode the command prompt cannot be used while the VVAgent is operating e sr stop the VVAgent that is currently running e p set the working directory path e n set the port number for the Windows CentralControl application connection The default is 808 This is the command line syntax VVAgent d f s p lt Agent path gt n lt port number gt Parameters choose
58. is condition only applies if you upgrade older Agents with Jobs that were created and backed up with 4 KB blocks from 4 x to 5 6 to 6 0 to 6 01 to 6 10 6 3 6 5 or 6 6 During the upgrade from 6 0 to 6 01 to 6 10 6 30 6 5 or 6 60 the older 4 KB blocks change to the newer 32 KB blocks causing a reseed on the next backup Page 16 Agent 7 3 for Microsoft Windows User Guide 4 Configuring the Agent This chapter provides information and procedures for configuring the Agent To configure an Agent to run a backup complete these tasks Create an Agent profile Save the workspace Configure the vault Create a Job Schedule a Job You use CentralControl to manage and configure the Agent You can use a single CentralControl instance to control multiple Agents Before you can perform backups and restores 4 1 You must install an Agent on the computer that you want to back up You must connect CentralControl to the Agent You must supply a Name IP or DNS address and user and password credentials You must register the computer on which the Agent is installed on the vault Registration allows the Agent to connect to the vault If you are restoring from another computer you must reregister the Agent computer on the vault Agent Properties Dialog Fields These fields appear in the Agent Properties dialog Field Description Description The Agent profile name Network address The IP add
59. izard Fields These fields appear in the Agent installation wizard Field Description Typical Installs the Windows Agent only Custom Allows you to select the program options to install Install EVault Software Agent to The path where the EVault Software Agent is installed Click Change to select another location Register Agent with Web CentralControl Registers the Agent with Web CentralControl If you do not register the Agent with Web CentralControl you manage it through Windows CentralControl Network Address The IP address or Domain Name System DNS name for the Web CentralControl computer Port The port used to communicate with the Web CentralControl computer Username The user name used to access the Web CentralControl computer Password The password used to access the Web CentralControl computer Skip Registration Select this option if you want to manage the Agent with Windows CentralControl only Use Local System Account Uses a local system account Create account automatically Creates an account to access and run Agent services automatically Page 12 Agent 7 3 for Microsoft Windows User Guide Field Description Use custom account Creates a custom account to access and run Agent services Leave unchanged Leaves the account credentials for Agent services unchanged Backup Agent Installs or uninstalls the Agent
60. les to exclude IGNSECURITY YES Does not restore file ownership and permission information OVRWRITE YES Overwrites existing files If this option is not specified the user will be notified of each existing file OVRLOCKED YES Overwrites locked files SOURCE lt source gt Names the location of the safeset file IGNDATA YES SVRADDRESS Server vault address SVRACCOUNT Server vault account name SVRUSERNAME Server vault user name SVRPASSWORD Server vault user password case sensitive The following qualifiers apply to Windows restore commands Qualifier Description REGISTRY YES Restores the Windows Registry under Windows AD YES Active Directory SYSST YES INCLUDEEXCH ROLLFORWARDI YES EXCHLOGALTLOC Restore Exchange log alternate location Page 56 Agent 7 3 for Microsoft Windows User Guide 9 5 Synch Command Options This qualifier applies to the synchronize command synch Qualifier Description SOURCE lt source gt The name of the server from which to resynchronize By default the backup destination is used 9 6 Inventory Command Options The following qualifier applies to the INVENTORY command Qualifier Description OUTPUT 9 7 List Command Options The following qualifiers apply to the list command Qualifier Description INCLUDE lt fil
61. m In some circumstances it may be desired to restore the BCD for example if it was previously configured with customized boot options In this case the BCD may be included in the restore selection It should be noted however that the BCD that was backed up may not match the currently installed hard disk on the recovery system When restoring the BCD the following steps should be performed 1 After the restore successfully completes reboot the system as prompted 2 Log into the restored system and type the following command into a command prompt becdedit enum all store c boot bcd 3 Inthe section with identifier bootmegr if the device shows as boot issue the following command assuming that the C drive is the drive that the system boots from bededit store c boot bced set bootmgr device partition c 4 Inall other sections i e with identifier default if the device shows as unknown and the osdevice shows as unknown issue the following commands assuming that the C drive is the system volume bededit store c boot bced set default device partition c bededit store c boot bcd set default osdevice partition c Failing to follow these steps will result in an unbootable system that will need to be recovered using the Windows installation media 11 5 Recovery Verification for Windows Once the restore procedure is complete you must determine and validate whether
62. m Restore license when they run Note Encrypted volumes BitLocker TrueCrypt etc are not supported with BMR jobs 5 11 1 Creating a BMR Job with Windows CentralControl To create a BMR type backup job 1 Make sure that the appropriate license is available on the vault account 2 Open Windows CentralControl 3 Create a new job Select Local Drive Only and Unicode on the Backup Source Type menu See Creating a Job 4 Select a vault 5 Name your job 6 From the New Job Wizard Source page select Bare Metal Restore 7 If you wish add more data to the backup even if it is not part of BMR 8 Proceed and finish creating the job as you normally would 5 11 2 Creating a BMR Job with Web CentralControl To create a BMR type backup job 1 Make sure that the appropriate license is available on the vault account 2 Open Web CentralControl 3 Highlight a Windows Agent and select Add gt Job 4 Name your job Select Local System for the Backup Source Type Page 30 Agent 7 3 for Microsoft Windows User Guide 5 12 On the data selection page select Bare Metal Restore If you wish add more data to the backup even if it is not part of BMR Proceed and finish creating the job as you normally would Converting an Existing Job to a BMR Job You can change an existing local system job to a BMR job Selecting Bare Metal Restore does not alter existing data selections To convert to a BMR type backu
63. m password field 7 Click OK 4 7 Options Dialog Fields These fields appear in the Options dialog Field Description Automatically reload last workspace on startup Automatically loads the last saved workspace when you start the CentralControl application If you do not select this option you must select one manually Auto refresh display for selected agent every lt gt minutes The number in minutes that the Agent is polled for updated information Valid numbers are 1 to 15 To refresh data manually click Refresh or press F5 Do not add a separator such as a decimal point or comma in the field Update progress display every lt gt seconds The number in seconds information in the Progress Monitor updates Valid numbers are 5 to 10000 Do not add a separator such as a decimal point or comma in the field Return maximum lt gt of files and directories The maximum number of files and directories returned when you select to view them Valid numbers are 10 to 10000000 This setting optimizes the system when there are large directories and you have to wait while the filenames are read and displayed If more entries are returned than the specified number a prompt appears asking if f you want to see them all Do not add a separator such as a decimal point or comma in the field Page 20 Agent 7 3 for Microsoft Windows User Guide Field Description Default Text
64. n DIAGNOSTICS YES PARAM lt file_spec gt Specifies a parameter file that is used as input to the program FORMAT PRIORITY 5 DIRECTORY This setting specifies the location of job specific files and the root of the job data subdirectories 9 3 Backup Command Options The following qualifiers apply to all backup commands Qualifier Description COMPRESSION lt type gt These are the available options NONE Do not compress any data MINIMUM Minimize CPU consumption possibly at the expense of a larger safeset size NORMAL Balance CPU consumption against safeset size DEFAULT same as normal STANDARD same as normal BETTER Minimize safeset size possibly at the expense of extra CPU consumption MAXIMUM Always minimize safeset size regardless of the amount of CPU consumption required DEFERAFTER lt time gt The defer time in minutes DESTINATION lt destination gt The safeset location ENCTYPE lt type gt These are the available options NONE no encryption used BLOWFISH56 56 bit Blowfish encryption BLOWFISH128 128 bit Blowfish encryption DES 56 bit DES encryption TRIPLEDES 112 bit DES encryption AES 128 256 bit Advanced Encryption Standard encryption EXCLUDE lt filelist gt The list of files to exclude from the backup Page 54 Agent 7 3 for Microsoft Windows User
65. name used to access the vault Password The password used to access the vault This field is case sensitive 4 10 Configuring a New Vault Connection To provide fast local vault access for backups and restores back up Windows data to an Express Recovery Appliance ERA or virtual ERA VERA The data can then be replicated to the EVault cloud to ensure offsite protection in the case of a disaster If you choose not to use an ERA or vERA consider using a QuickShip vault QSM to seed Hyper V backups locally The data can then be imported into the EVault cloud To configure a vault connection 1 Open CentralControl 2 Right click an Agent in the left pane and select Agent Configuration 3 Click the Vaults tab 4 Click New 5 Complete the fields in the Vault Configuration wizard For field descriptions see Vault Configuration Wizard Fields 6 Click Finish 4 11 Reregistering an Agent When you delete an Agent from a vault the Agent profile is deleted from the computer on which the Agent is installed If you add an Agent to the vault with a name that you deleted the vault recognizes it and prompts you for a reregistration You must reregister an Agent when you restore from another computer When the original Agent profile is downloaded from the vault to the Agent these fields are removed e The encrypted password e The domain username and password of the account used to perform a MAPI backup e The domain
66. ndows User Guide Table 2 Feature parameters Feature Parameter Default Value Description FEATURECLUSTER On Off Off Turns on off installation of the Cluster Plug in FEATUREEXCHANGEMAPI Off Turns on off installation of the Exchange 2007 2010 On Of MAPI Plug in Note Support is ending for the Exchange MAPI Plug in You cannot create new backup jobs with this legacy plug in Existing jobs will be supported for a period of time Note This Plug in is only available with the 64 bit Windows Agent and is not supported in Portal FEATUREEXCHANGE Off Turns on off installation of the Exchange 2007 DR Plug On Off in Note This Plug in is only available with the 64 bitWindows Agent FEATUREEXCHANGE2010 Off Turns on off installation of the Exchange 2010 2013 DR On Off Plug in Note Only available with the 64 bitWindows Agent FEATUREMAESTRO On Off Off Turns on off installation of the Agent Assistant BCKHELPURL If FEATUREMAESTRO is True this field is required BCKLOGINURL If FEATUREMAESTRO is True this field is required FEATUREORACLE On Off Off Turns on off installation of the Oracle Plug in FEATURESHAREPOINT Off Turns on off installation of the SharePoint Plug in On Off FEATURESQL On Off Off Turns on off installation of the SQL
67. ng a version 6 Agent to a version 5 vault and then upgrade the vault to version 6 delta information cannot be recreated If you back up a safeset using a version 5 Agent to a version 6 vault and then upgrade the Agent to version 6 delta information cannot be recreated In these cases the interface reports errors in the restore log that the DTA recreation failed for the version 5 files The restore itself still functions properly In this case you can use the forcereseed option to create new delta files that are compatible with the version 6 vault However if you back up a safeset using a version 6 Agent to a version 6 vault the delta information can be recreated When you back up to a non vault location delta recreation information is included by default To suppress this behavior run the backup via the Command Line Interface with FORCEDELTAREC No 9 9 Abbreviated Command Syntax You can abbreviate commands if the result is not ambiguous The first four characters of most commands and parameters are unique So you could enter a command similar to this VV lt command gt lt Job gt lt para gt The parameters override any associated parameters in the job and global configuration files Each time a command is performed the parameters provided on the command line lt job gt vvc file and the Global vvc are used to form the complete syntax of the command 9 10 Specifying File Names in Command Syntax
68. nstallation Install the version of CentralControl listed on your previously completed Configuration Settings Checklist Install the version of the Client Agent for Windows described on your Configuration Settings Checklist Using CentralControl name the untitled Workspace Choose File gt Save Workspace As Enter a name in the File Name text box The name does not have to be but can be the same as the workspace on the original system Press Save If desired enter a password in the Password text Page 75 Agent 7 3 for Microsoft Windows User Guide box and confirm it Note that the password is case sensitive Choose an encryption type from the Encryption type drop down list Click OK Create an Agent 1 Right click your workspace Click on New Agent This opens the Agent Properties dialog box 2 Enter the Description and Network Address The Description is the name of the Agent It can be the same as or different than the name on the original system The Network Address can be specified using either a numerical IP format 192 0 0 1 or a textual DNS format myAgent myco com The default Port is 808 3 Enter the Username and Password The Username authenticates this program with the remote Agent System When restoring under Windows specify a Username with Backup Operator or Administrator privileges 4 Click on the Save Password check box 5 Specify the domain name in the Domain text box The domain can optionally be le
69. nt TCP calls includes Exchange 2010 2013 systems 8021 used by buagent for Agent Assistant 8031 used by buagent for Windows CentralControl 7 00 1032 Web CentralControl 8086 8087 Web CentralControl 80 443 SSL EVault Agent for Windows 7 and later EVault Agent version 6 8x and later Page 73 Agent 7 3 for Microsoft Windows User Guide 11 Disaster Recovery In a disaster recovery scenario you can restore your system from a System State and data file backup or from a bare metal restore BMR backup Note In a disaster recovery scenario you can also restore your system from BMR backups created using the Image Plug in For more information see the mage Plug in User Guide You can only restore a system from a System State and data file backup if the data file backup includes all partitions from the original system You can restore the backup using CentralControl but you must restore the system to a machine with the same hardware and configuration as the original system any hardware or driver differences can cause problems You can restore BMR backups to different hardware than the original machine However you must use the separately licensed EVault System Restore application you cannot restore BMR backups using CentralControl For more information see the EVault System Restore User Guide The following procedure describes how to recover a Windows system using a System State and data file backup that includes
70. nt uses a unique configuration file You must create a profile for the server from which you want to restore with the same authentication information as the original computer used for backup You may want to use this method for a disaster recovery plan as well as for normal data migration There are limitations on which operating Systems can successfully transfer data in this way For example different versions of the same operating system such as Windows 2003 and 2008 are acceptable Operating systems that are part of the same family or share similar origins such as Linux and Solaris are also acceptable What the restore from another computer option via a Wizard does is allows the User to redirect the original Restore job to a different client location It reregisters where the configuration file was originally pointing so that the Restore job can be redirected to another location It does this by getting authenticating and copying configuration information vault name computer name and job name from the original configuration and adding it to your location so that the restore can be accomplished there Steps in the Restore 1 Ensure that the data is fully available for restore i e updated on the vault This means that the backup is current and will properly restore all needed data 2 Logon to the System that you will restore the data to This is the different System than the one that did created the backup 3
71. ores For example you might want restrictions on daytime backups and restores so that online users are not affected and then unlimited usage at night so that scheduled backups run as fast as possible Bandwidth throttling values are set at the computer Agent level If three jobs are running at the same time on the same computer each job gets 1 3 of the specified maximum bandwidth Bandwidth settings include Maximum bandwidth upper limit in megabits per second to be consumed by the Agent for all backups and restores Period of time during the day that throttling is in effect Only one time window can be specified Outside the window no throttling takes place Days of the week that throttling is in effect If the bandwidth throttling time period begins when a process is running the maximum bandwidth is applied dynamically to the running process Similarly if the bandwidth throttling time period ends when a process is running bandwidth throttling is ended for the process Page 18 Agent 7 3 for Microsoft Windows User Guide If you edit an Agent s bandwidth settings while a process is running the new Agent settings do not affect the process that is running Bandwidth settings are applied when a process starts and are not applied to processes that are already running 4 4 Adding an Agent Group To save time you can apply Agent information to multiple Agents through an Agent group To add an Agent group 1
72. ory Files Recursive Backup Time 3 ma DD Paco DD aga al JE 30 JH i lt gt When you click Include the Include Options page appears Include Options Ww IV Recursively 2 I Only files matching this filter e g Get exe htm Save hanges ancel Select Recursively to restore all files and folders in this directory and subdirectories This is the default selection Page 39 Agent 7 3 for Microsoft Windows User Guide For the Only files matching this filter option wildcards are supported for file folders and MAPI containers asterisk signifies a wildcard string up to the next separator character question mark signifies a single wildcard character period signifies a recursive directory Examples txt selects all files that have the txt file type C doc selects all files on drive C that have the doc file type t selects all files that begin with the letter t 5 Click Save Changes when your selection is complete 6 To exclude files or folders select them and then click the Exclude button Click Next when your selection is complete 7 Enter the restore destination and File Overwrite Options You can choose to restore files to their original locations or to alternate locations create subdirectories and overwrite or rename existing files Restore Destination Original or alternate location If you restore to the original location the initial directory
73. ount xyz key 12345 is equivalent to this syntax license account xyz license key 12345 9 13 Global Job Settings Setting Description Data_directory Specifies the location of all the job specific files and the root of the job data subdirectories license account license expiry license key Your Service Provider or software provider provides the license license options license version license vendor settings All settings are sensitive to case and spacing retentionN These are settings for retention N where N is from 0 to 9 e g retention1 retentionN name At least one retention name should match the name specified by the Backup retention parameter retentionN online_days The minimum number of days to keep the safeset online The parameters are 0 9999 Page 60 Agent 7 3 for Microsoft Windows User Guide Setting Description retentionN online_copies The minimum number of copies to keep online For all backups the minimum value is 1 and the maximum value is 999 retentionN archive_days The minimum number of days to archive the safeset offline A value of 0 will cause online safesets to be deleted when the online days copies expire The parameters are 0 9999 serverN The settings for server N where N is from 0 to 9 e g server1 serverN net address The TCP IP address of Vault Service Provider serverN account The Va
74. p job 5 13 Make sure that the appropriate license is available on the vault account Open Windows CentralControl Right click on a job and select Properties Click the Source tab Select Bare Metal Restore in the top pane If the data in Data Files overlaps with BMR data clear the Data Files selection Save the job and run it to create the BMR safeset Check the job log to make sure that the backup does not reseed Scheduling a Job To schedule a backup or synchronize job to run at a scheduled time Open Windows CentralControl Right click an Agent in the left pane and select Schedule Entries Click New Complete the fields in the Schedule wizard Click Finish Click OK Page 31 Agent 7 3 for Microsoft Windows User Guide 5 14 NTFS Hard Links Symbolic Links Mount Points and Junctions 5 14 1 Hard Links Backing up and restoring hard links locally will preserve the link s When restoring remotely the link is preserved only if the files are both restored to their original location and overwrite the existing files If the original files are not overwritten or if the incoming files are restored to an alternate location the link breaks Note Remote hard links are not supported e g UNC paths 5 14 2 Symbolic Links Restored symbolic links point to their target s new location if the target is also part of the backup and restore 5 14 3 Mount Points The above functionality also applies to Mount Poin
75. r NO The default is NO Restore nds Restore the Novell Directory Service NDS The values are YES or NO The default is NO This only applies to NetWare 4 2x or greater show_progress Show progress messages 9 15 Using the Param_filename Command Param filename Use this command to use a parameter file for input to the program instead of command line arguments This file is created by the Windows CentralControl application to execute immediate functions such as backup and restore 9 16 Scheduling Backups on a Windows Operating System VVAgent is a service that enables the automatic scheduling and execution of other services to be loaded When the VVAgent service is loaded it reads the contents of the configuration file Schedule cfg located in the directory where the CLI is installed Each entry in the configuration file contains a time entry and a command name to run optionally followed by the command arguments for the target Service This is an example of the syntax for a Schedule cfg file entry lt mins gt lt hours gt lt days gt lt months gt lt dayofweek gt lt command name gt command arguments This table lists the valid values for each portion of the time entry lt mins gt 0 59 Page 63 Agent 7 3 for Microsoft Windows User Guide lt hours gt 0 23 lt days gt 1 31 lt months gt dl lt dayofweek gt 0 6 Sunday Saturday You c
76. r support staff to troubleshoot the problem Page 67 Agent 7 3 for Microsoft Windows User Guide 22 You should now go to the next example Running an Ad Hoc Backup to run the backup job that was newly created 10 2 Example Running an ad hoc Backup An ad hoc backup is usually a one time unscheduled backup run for a special or unique reason 1 Right click a job and choose Backup 2 Select a backup destination a vault or a disk directory 3 There is an option to Back Up Now if you wish to run the backup immediately without further configuration but for this exercise click Next 4 The next screen has the Backup Options This screen allows you to enable disable Quick File Scanning select a retention scheme and to configure the backup time options 5 By default Quick File Scanning is on This option allows the backup to quickly scan the System to figure out if any file has changed by reading the header information on each file that the System supplies The alternative is for the Agent to read every file in the backup completely to see if the file has changed It is a slower method but it will find all of the changes For almost all situations you should leave Quick File Scanning on 6 Choose a Retention scheme used to specify how long the backup safesets will be kept on the vault daily weekly or monthly There are defaults that used for this example Daily is retained for seven day
77. re Disallow Disallow Disallow Disallow Disallow System I pre 5 6 Registration Allow Allow Client Key N A N A Job Creation Disallow Allow Disallow N A N A Backup Allow Allow N A N A N A Restore Disallow Disallow N A N A N A If the Agent already has a claim on the necessary licenses it has previously done a backup of that type the backup or restore operation is allowed Client Key refers to an older license key for the Agent The vault does not use this key When you successfully register an Agent with a vault you can perform backups and restores 2 5 Install the Windows Agent and Plug ins Note The Windows Agent is available as a 64 bit or 32 bit application You must install the appropriate Agent for the system i e 64 bit Agent for a 64 bit system 32 bit Agent for a 32 bit system To install the Windows Agent and Plug ins 1 Double click the Windows Agent installation kit The language selection dialog box appears 2 Inthe language list click the language for the Agent and then click OK The installation wizard starts 3 On the Welcome page click Next 4 On the Support Information and Release Notes page click Next Page 6 Agent 7 3 for Microsoft Windows User Guide 5 On the License Agreement page read the license agreement Click I accept the terms in the license agreement and then click Next 6 On the Setup Type page do one of the following e To install the Agen
78. re files to their original locations Restores files to their original location Selecting this option might overwrite existing files with the same name Restore files to an alternate location Restores files to an alternate location Prompt me before overwriting files A prompt appears asking you to confirm a file overwrite Overwrite existing files Overwrites existing files with the same name Do not overwrite existing files Files with the same name are not overwritten Rename incoming files Incoming files that are identical to existing files are renamed Rename existing files Existing files with the same name as incoming files are renamed Yes overwrite locked files Overwrites locked files No do not restore locked files Locked files are not restored All streams Selects all streams Data streams only Selects only data streams Page 45 Agent 7 3 for Microsoft Windows User Guide Field Description Create log file Creates a log file during the restore Log detail level The amount of detail included in the log file Use all available bandwidth Uses all available bandwidth for a restore This is the default Page 46 Agent 7 3 for Microsoft Windows User Guide 8 Working with the Cluster Plug in 8 1 Overview A cluster consists of two or more computers that work together to provide higher availability relia
79. ress or Domain Name System DNS name for the Agent computer Default port The default port used to communicate with the Agent computer Custom port A custom port used to communicate with the Agent computer User name The user name used to access the Agent service Password The password used to access the Agent service This field is case sensitive Save password Saves the password used to access the Agent service Domain The Microsoft Windows domain on which the Agent computer is installed If you are not using a domain name enter a period Page 17 Agent 7 3 for Microsoft Windows User Guide 4 2 Creating an Agent Profile You create an Agent profile for every computer that you want to back up To create an Agent profile 1 Open CentralControl 2 Right click Workspace untitled in the left pane and select New Agent 3 Complete the fields in the Agent Properties dialog For field descriptions see Agent Properties Dialog Fields 4 Click Get Status to test the Agent profile a Inthe DNS or IP information is incorrect the message Failed to connect to lt gt appears If the authorization information is incorrect the message Failed to authorize user or user possesses insufficient privilege appears Contact your service provider 5 Click OK 6 Click OK again 4 3 Bandwidth Throttling Bandwidth throttling settings specify the amount of bandwidth consumed by an Agent for backups and rest
80. rite files that are locked by another process Do you wish to restore the local registry Do you wish to restore security information What detail level to choose Select whether or not you want to restore the Active Directory Once you have set your options click Finish A Process Information Window indicates the status of the restore When completed you have two choices Reboot Now or Reboot Later Choose Reboot Now After you restart the recovery procedure is complete and the process of verifying the integrity of the restore can begin Windows Recovery Problems Should any of the restores fail consider each of the following questions carefully Was the system restored using the same OS version Were the proper service packs applied before recovering the system Was the latest version of ASPI installed Page 77 Agent 7 3 for Microsoft Windows User Guide e What possible differences were there in the hardware or software settings that could have affected the recovery e Were any errors reported in the Restore log file e Were all the necessary drivers installed 11 4 1 2008 DR Special Procedures for Restoring with BCD When performing a Disaster Recovery using a backup of the entire system volume it is recommended to exclude the Boot Configuration Data BCD which is usually located at C Boot BCD from the restore selection In most circumstances the existing BCD should be sufficient to recover the syste
81. rsions of these algorithms also include software written by Tim Hudson Bruce Schneier designed Blowfish encryption Part of the software embedded in this product is gSOAP software Portions created by gSOAP are Copyright 2001 2006 Robert A van Engelen Genivia Inc All Rights Reserved THE SOFTWARE IN THIS PRODUCT WAS IN PART PROVIDED BY GENIVIA INC AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE The EVault Software Agent EVault Software CentralControl and EVault Software Director applications have the encryption option of AES Advanced Encryption Standard Advanced Encryption Standard algorithm named Rijndael pronounced Rain Doll was developed by cryptographers Dr Joan Daemen and Dr Vincent Rijmen This algorithm was chosen by the National Institute of Standards and Technology NIST of the U S Department of Commerce to be the new Federal
82. s Weekly is retained for a month and Monthly is retained for a year 7 Disabling deferring means that the Backup Time Window settings will be ignored and your backup selection will be backed up in one pass regardless of how long it takes Normally it is preferable to defer a long backup to the next time the backup is scheduled when this happens the backup simply starts where it left off from the previous time 8 The Backup Time Window indicates how long you are giving the backup time to complete before stopping It is normally set to 8 hours Make your selection or accept the defaults and click Next 9 Click Finish and the Backup job will start The progress of the backup will be displayed Page 68 Agent 7 3 for Microsoft Windows User Guide 10 3 Example Scheduling a Backup Job When you are creating a new job at the end of the New Job Wizard you have the option to Run Schedule or Exit If you select the Schedule radio button and click Finish in the Job Wizard the Schedule List panel appears To schedule an existing job in CentralControl right click the Agent and choose Schedule Entries from the menus The Schedule List panel appears To schedule a backup 1 Click the New button on the Schedule List panel The schedule Wizard launches Welcome Click Next Select Backup from the schedule command list Click Next The Select a Backup Type window appears but is grayed out Click Next The Retention window
83. s required SERV ICEACCOUNTPAS SWORD If ACCOUNTTYPE is Custom this field is required REGISTERWITHWEBCC False Turns on off registration of the Agent with Web CentralControl AMPNWADDRESS If REGISTERWITHWEBCC is True this field is required AMPPASSWORD If REGISTERWITHWEBCC is True this field is required AMPPORT 8086 AMPUSERNAME If REGISTERWITHWEBCC is True this field is required EXTRACTMSI False Turns on off extraction of the Microsoft Installer MSI package KEE PAMPREGISTRATION True Set this property to True to retain the previous Web CentralControl registration language 1033 Specifies the language for the Agent Available language English values are H 1033 English United States H 1036 French Standard e 1031 German H 1046 Portuguese Brazilian H 1034 Spanish For example to install the French version of the Agent include the following parameter L 1036 MSIPATH CH If EXTRACTMSI is True this property denotes the location of the extracted MSI and MST files SILENTINSTALLDIR C Program Specifies an installation folder for the Agent The installFolder Files EVault installation folder must be enclosed in double quotation Software marks if there are spaces in the name or path Example SILENTINSTALLDIR c Program Files EVault TOTALUNINSTALL False If this property is False uninstalling will only remove the program files Page 9 Agent 7 3 for Microsoft Wi
84. s user The account used when backing up the NDS Restore source For server restores the safeset number can be shortened e g server1 3 For other types of safesets it should be the full name e g disk9 monday1l ssi Restore include A comma separated list of files to back up To specify a whole directory tree use the syntax For example C TEMP DOC would include all the DOC files in C TEMP or any of its subdirectories Restore exclude A comma separated list of files to exclude from the backup The set of files that will be backed up is the set of files specified in the include list minus the set of files specified in the exclude list Page 62 Agent 7 3 for Microsoft Windows User Guide Setting Description Restore overwrite Specifies whether files are overwritten during a restore The values are YES or NO The default is NO It overwrites existing files Restore replace_locked Overwrites locked files Restore ignore_security Does not restore security related information for the file Restore use orig dirs Restores data to the original directories Restore destination The location to restore to For example D KASS Restores to original locations and creates subdirectories D c Restores to C creating subdirectories e c temp Restores to c temp without creating subdirectories Restore registry Restore the Windows Registry The values are YES o
85. sdcucesaauecessesacedesss 15 3 2 Upgrading Program and Configuration les 15 3 3 Upgrading an Agent that Uses OTM 16 3 4 Exchange backup reseeding after an upgrade 16 4 Configuring the Agent wissscssscicessssscesccssscasccssssasscssssaeccssssazcs savers co senga ss savsnn ce sessazcssoseascosessays 17 4 1 Agent Properties Dialog Field 17 4 2 Creating an Agent Profile 18 4 3 Bandwidth Throttling ccccccccccsssssssecececessesecseaeceeecesseseaeaeeeeecesseseaeaeeeesessseseasaeeeeeens 18 4 4 Adding an Agent Group EEN 19 Agent 7 3 for Microsoft Windows User Guide 4 5 Renaming the WorkSpace cccssessssscececessesecnsecececesseseaaeaeeececesseseaaeaeeeesesseeseaeaeeeeeess 19 4 6 Encrypting a Workspac EE 20 4 7 Options Dialog Fields 20 4 8 Setting Workspace Options siesseccccvccdeGe csseGeses dosed heklede ideel 21 4 9 Vault Configuration Wizard Fields 21 4 10 Configuring a New Vault Connecton 22 4 11 Rerepistering an ABeNtiscccsccscccc ciacccescsccon ceaucdedsascccceseaucd ge sosise de asio de raeed REENEN EN 22 4 12 Improving Agent Periormmance 23 5 Creating ODS E 24 5 1 Creating sa NEW lobnuaateredle asked Gata knes 24 5 2 New Job Wizard Fields Anke 24 5 3 Adding Files and Directories to a Job 25 5 4 Wildcards in Directory Patbe 26 5 5 Wildcard Rules for Directories rrrarnranonnvnnvnvnnnnrrnennrnnnnnnnnrrrennnranennrnnenenesrrnennrasennensennee 26 5 6 Selection RES neess auberginer ENEE ENEE 2
86. should now be on the Log options window Whenever a backup is run a log file of the activity is created On this window you can select how detailed the logging information should be The more detailed the larger the log file and the more disk space the backup uses You can also select for how long the logs should be kept around Viewing the backup logs periodically is a good way to ensure that everything is working After the very first backup is run you should check the first log to make sure everything happened correctly For now use all of the defaults and simply click Next You should now be on the last window of the Wizard This is the Finished window Here you can choose to run the job schedule it or simply create it and do nothing more The default should be to simply exit and do nothing more If this is not selected select it now Click Finish At this point the application will attempt to contact the vault that was selected in order to register this new job If the network is down or the vault is otherwise unavailable or there are other unforeseen problems then an Error dialog box will pop up Normally everything is working ok and this step completes quickly in a few seconds This section should now be completed and the Wizard has disappeared from the screen Your new job should be listed in the list of job under the Agent icon on the left hand pane of the screen If instead you received an error message then you should contact you
87. store in the Job CFG file or the command line with VV EXE Option Description Default The Agent checks the both backup settings and the current hardware to determine which model it should use This is the default setting On a single CPU system the single threading model is used On a multi CPU system the threading model used is dependent on the backup settings If compression or encryption is turned ON the Block Processor threading model is used otherwise the Combined threading model issued Single A Single threading model is used Combined The Combined threading model is used Block Processor The Block Processor threading model is used with up to four processing threads Maximum Block Processor The Block Processor threading model is used with up to five processing threads You cannot specify this option for a restore Page 23 Agent 7 3 for Microsoft Windows User Guide 5 Creating Jobs This chapter provides information about creating and scheduling backup jobs 5 1 Creating a New Job To create a job 1 Open Windows CentralControl 2 Right click an Agent in the left pane and select New Job 3 Complete the fields in the New Job wizard For field descriptions see New Job Wizard Fields 4 Click Finish 5 2 New Job Wizard Fields These fields appear in the New Job wizard Field Description Backup source type The source of the data to back up ANSI Files
88. structure will be recreated Also you may choose to overwrite existing files To specify an alternate location enter the location in the text box or click Browse to search for a location If previously you have chosen to restore recursively the directory structure will be restored to the alternate location starting from the selection point of the included item Restore From Backup A Agent WINZ003 ORA10G Restore from oracle ei Source Destination Data Selection Options e G Restore files to an alternate location File Overwrite C Overmrite existing files E C Do not overwrite existing files D Rename incoming files Note The Agent will add an extension such as 0001 0002 to renamed files C Rename existing files Page 40 Agent 7 3 for Microsoft Windows User Guide Notes on File Overwriting and Options If two files have the same name but are located in different volumes Web CentralControl does not distinguish between volume names when you restore the files to the same alternate location The first file is restored but then it is overwritten by the second file For example a user copies some system files from C WINDOWS to D WINDOWS After some time the user restores files from C and D to an alternate location The first WINDOWS file is restored and then overwritten by the second WINDOWS file The restored directory will contain a mix of old and new files This issue can be resolved by restoring th
89. t only click Typical and then click Next Go to step 12 Note The Agent is only installed if NET Framework 2 0 is installed on the system e To choose Plug ins and components to install with the Agent click Custom and then click Next 7 On the Logon Credentials for Agent Services page specify an account for running Agent services Note The account must be in the Administrators group and have the Log on as a service right e Torun Agent services using the local system account select Use Local System Account Note A local system account cannot be used to back up UNC files and folders e To automatically create an account for running Agent services select Create account automatically e Torun Agent services using a custom account select Use custom account In the Username and Password boxes enter the custom account username and password 8 Click Next 9 On the Destination Folder page do one of the following e To install the Agent in the default location C Program Files EVault Software click Next e To install the Agent in another location click Change In the Change Current Destination Folder dialog box browse to the new installation folder or enter it in the Folder name box Click OK On the Destination Folder page click Next The Custom Setup page lists each Windows Agent component and plug in that can be installed with the Agent that you are installing 64 bit or 32 bit For more information see Windows Ag
90. t recovery Note Remote mount points are not supported e g UNC paths 5 14 4 Junctions If junctions are restored to their original location all link functionality will be preserved If restored to an alternate location the junction will revert to a normal empty directory If recovery to an alternate location is desired the junction must be explicitly selected for backup and will duplicate the contents of its target directory without preserving junction functionality Note Remote alternate junctions are not supported Page 32 Agent 7 3 for Microsoft Windows User Guide 6 Manual Data Backup Process Properties Logs and Emails This chapter provides information and procedures for running a manual or ad hoc backup as well as viewing process details safeset properties logs and email notifications 6 1 About Seeding and Reseeding When you run your first backup a full safeset is created on the vault This first safeset is called a seed and it contains all of the selected backup data Subsequent backups are deltas that are applied to the first full backup to create subsequent safesets This way a current full backup is always available If the Agent detects a change such as the encryption type or password changing the next backup is a reseed With a reseed your backup takes longer to complete and a message about reseeding is added to the log file 6 2 Running an ad hoc Backup To run an unscheduled or ad hoc backup
91. t supported in Portal To back up and restore using this plug in use the legacy Web CentralControl and Windows CentralControl interfaces Only available with the 64 bit Windows Agent Exchange 2003 This plug in is available in the 32 bit Windows Agent 7 33 installation kit but is not Plug in supported Exchange 2003 is not supported on Windows Agent 7 33 supported platforms Page 2 Agent 7 3 for Microsoft Windows User Guide Plug in or component Description Image Plug in Backs up Windows volumes as images rather than backing up individual files and folders You can restore complete volumes and specific files and folders from image backups You can also restore entire systems from image backups using EVault System Restore For more information see Image Plug in Note You must use Portal to manage Image Plug in backups and restores This plug in is not supported in the legacy Web CentralControl and Windows CentralControl interfaces Only available with the 64 bit Windows Agent Oracle Plug in Backs up and restores Oracle databases Available with both the 64 bit and 32 bit Windows Agent SharePoint Plug in Backs up and restores SharePoint 2007 2003 and WSS 3 0 items such as web sites lists and documents Note Support is ending for the SharePoint Plug in You cannot create new backup jobs with this legacy plug in Existing jobs will be supported for a period of time To back
92. tart the BUAgent service to bring the virtual server online When you click Close you will see the virtual server status as registered 192 168 5 109 UNREGISTERED After restarting the BUAgent service a new Agent will be available in Web CentralControl with a Virtual Server icon and System Type Note If you have multiple Virtual Nodes in the cluster each node will be configured with a different drive location to store that Virtual Cluster Agent s configuration files Page 49 Agent 7 3 for Microsoft Windows User Guide 8 3 1 Restarting the BUAgent Service You must restart the BUAgent on the virtual server either locally or by remote access to the virtual server s IP To restart the BUAgent type into the Run command services msc to launch Windows services Alternatively you can select Computer gt Manage gt Services and Applications gt Services Locate the BUAgent service right click and select Restart e SS ror x File Action View Help es Maoss gas r eu Sh Services Local Ch Services Local EVault Software BUAgent Name e Description Status Startup Type Log On As a SA DNS Client The DNS Cli Started Automatic Network Service dr S Encrypting File System EFS Provides th Manual Local System G EVault Software Agent Agent Man Started Automatic Local System EVault Software BUAgent BUAgent Started Automatic Local System Description
93. tem account or another account either created manually or automatically For non Local System accounts the created account is modified to be a part of the Administrators group which allows full access to Agent folder If a user requires access to Agent services the user should be included in the Administrators or Backup Operators group Page 4 Agent 7 3 for Microsoft Windows User Guide 2 3 Operational Modes This table lists the Agent operational modes Operational Description Mode Ad Hoc A user can use Portal or a legacy CentralControl interface to configure backup and restore Jobs on an Agent To configure backup and restore Jobs the user must have Back Up Files and Directories permission Scheduled A user can use Portal or a legacy CentralControl interface to schedule backup and restore Jobs on an Agent The user does not need special privileges to run scheduled Jobs when the VVAGENT EXE program is run as a system service by the system account user CLI A user can use the command line interface CLI to execute backups and restores directly from the command line or a batch file To use the command line a user must have Back Up Files and Directories permission These permissions are automatically applied if the user is a member of the Backup Operators or Administrators groups 2 4 Agent Licensing A quota system is used to control Agent licensing When an Agent connects to a vault the vault
94. the Windows event logs Event logs store events that you can view with the Windows Event Viewer program e IIS Metabase Select this option to back up the Internet Information Services IIS Metabase The IIS Metabase is a database similar in structure to the Windows Registry The IIS Metabase is optimized for IIS and provides hierarchical storage and fast retrieval of IIS configuration properties for websites virtual directories FTP sites SMTP and NNTP sites e Terminal Services Licensing Database Select this option to back up the Terminal Service licensing database This option is available when Terminal Services is installed and licensed on Windows Server 2003 or a Windows Server 2008 server e Active Directory Select this option to back up the Windows Active Directory It supports the recovery of replicated data where the target is the primary Active Directory server Page 29 Agent 7 3 for Microsoft Windows User Guide 5 11 BMR Type Backup Jobs You can use data from a Bare Metal Restore BMR type backup to apply a complete system backup to a new computer You use the EVault System Restore ESR application to apply the BMR data See the ESR User Guide for more information To create a BMR type job you include the Bare Metal Restore directory in a local backup job When you select Bare Metal Restore the information necessary for an EVault System Restore is added to your backup BMR jobs consume an EVault Syste
95. the backup time to complete before stopping It is normally set to 8 hours Accept all the defaults on this window and click Next 10 Command cycle Choose Weekly or Monthly The screen describes how to select the schedules 11 Click Finish The Schedule List panel appears 12 Click OK Page 69 Agent 7 3 for Microsoft Windows User Guide 10 4 Example Checking Backup Results When your backup is complete the results appear in the log files in your CentralControl window To confirm a successful backup 1 Click an Agent on the left pane of the CentralControl window 2 Click a job The Safesets and Log files for the selected job appear in the right pane of the CentralControl window 3 Click on the Logs folder A log report for your backup appears in the right pane Double click the Log file to view the details of the backup The bottom last portion of the Log file should indicate that the backup was completed with no errors If your job was not completed or you encountered errors contact your service provider 10 5 Example Running a Restore Job After you have completed one or more backups you can execute a file restore at any time 1 Select the job from which you want to restore the file s 2 Click the Restore button on the standard toolbar This starts the Restore Wizard 3 From the Select a Source dialog you can view the most recent type of source device e g vault specific source e g name of Ser
96. the recovery is complete and correct The listing and testing of the jobs should be performed as part of the systems recovery planning The specific jobs to be performed for verification will depend on the application environment deployed and the system s importance Page 78 Agent 7 3 for Microsoft Windows User Guide Once the system is restored it is crucial to verify the integrity of the recovery The test can be as simple as placing a duplicate file in a different directory structure and testing for any differences within the file Then confirm that the file can be opened using a known application and that you are able to send email to a known address It can also be as complex as completing an SQL query on a known database set Whatever the test both the list and the test itself must be planned and executed during normal system operation 11 6 Active Directory Restores For information about active directory restores see the CentralControl Operations Guide This guide includes information about primary restores non authoritative restores and authoritative restores 11 6 1 Troubleshooting If you experience problems starting your system after restoring the Active Directory you may try the following Restart the computer If the computer does not restart after recovery because of HAL mismatches you can start from the Windows installation disk to perform an in place installation or repair This type of repair occurs after yo
97. u accept the licensing agreement and Setup searches for previous versions to repair When the installation that is damaged or needs repair is found press R to repair the selected installation Setup re enumerates your computer s hardware including HAL and performs an in place upgrade while maintaining your programs and User settings This also refreshes the SystemRoot Repair folder with accurate information that you can use for normal repairs If the computer does restart after recovery log on as Administrator and initiate an in place upgrade by running Winnt32 exe from the 1386 folder on the Windows installation disk This refreshes the Setup log and registry files in the SystemRoot Repair folder and ensures the proper HAL is in use Page 79
98. u install determine what files are included with the system files backup Windows makes a dynamic list of these DLLs when you include them in your backup To back up system files 1 Open Windows CentralControl Page 28 Agent 7 3 for Microsoft Windows User Guide 2 Right click a job in the left pane and select Properties 3 Click the Source tab 4 Select System State in the top pane 5 Click Options 6 Select Backup system files 7 Click OK 8 Click OK again 5 10 Additional Backup Options When you create a new job and select Network UNC Share as the backup source type you can only include data files in the backup When you create a new job and select Local Drive Only as the backup source type you can include these items in your backup e Data Files Select this option to back up files and directories e Bare Metal Restore Select this option to create a BMR type backup e System State Select this option to back up System State and system files e RSM database Select this option to back up the Removable Storage Manager RSM database An RSM database allows multiple applications to share local robotic media libraries and disk drives and manage removable media within a single server system The RSM database store persistent data The RSM database option is available as a job option if the RSM service is installed and functioning on the client e Event logs Select this option to back up
99. ult Service Provider account serverN username The Vault Service Provider username server N password The Vault Service Provider password 9 14 Job Specific Settings Setting Description Backup destination The destination for the backup For example 1 server1 server backup a colon is required 2 device dir abc ssi disk backup If you plan to use spaces or commas in your command line see section 5 4 2 Backup type The type of backup to create The categories are Full and Incremental and Differential Backup include A comma separated list of files to back up To specify a whole directory tree use the syntax LW For example C TEMP DOC would include all the DOC files in C TEMP or any of its subdirectories See section 5 4 2 for more data on filenames Backup exclude A comma separated list of files to exclude from the backup The set of files that will be backed up is the set of files specified in the include list minus the set of files specified in the exclude list Backup ignore security Ignores security related information for the backup file Backup allow writers Backs up files that are locked for writing by another process Page 61 Agent 7 3 for Microsoft Windows User Guide Setting Description Backup enc_type The encryption type These are the options e NONEDES e TRIPLEDES e BLOWFISH H AES
100. up and restore SharePoint 2013 or 2010 databases use the SQL Server Plug in To restore items e g site collections web sites lists documents use the SQL Server Plug in and the Granular Restore for Microsoft SharePoint application Note This Plug in is not supported in Portal Available with both the 64 bit and 32 bit Windows Agent SQL Server Plug in Backs up and restores SQL Server databases Available with both the 64 bit and 32 bit Windows Agent Page 3 Agent 7 3 for Microsoft Windows User Guide 2 Installing and Modifying the Agent This chapter provides information and procedures for installing the Agent on a computer with a supported Microsoft Windows operating system For a list of supported platforms see the Agent release notes 2 1 Hardware and Software Requirements The computer on which you install the Agent should meet the minimum hardware requirements for the operating system specified by Microsoft In addition a minimum of 200 MB of free disk space is required for the installation and operation of the Agent An upgrade may require more If there is not enough disk space during installation the application will issue a message Also for this installation the system drive requires free space to decompress the package regardless of which drive the installation targets The actual amount of space will vary but a recommended amount to 200 MB should suffice The environment variables TEMP
101. vice Provider and safeset e g number of safeset safesets are numbered starting at one and in increasing order Typically these are what you want to restore from However you may change any of them as required Click Next 4 From the Encryption Options dialog enter your encryption password in the Password text box if your data was encrypted during backup Also enter your password in the Verify Password text box Note that the password is case sensitive Click Next 5 From the Select Restore Objects dialog select the file s you would like to include exclude from the restore 6 From the Destination Options dialog establish the location to which the files are to be restored whether or not you want subdirectories created and if existing files should be overwritten The defaults are to restore to an alternate location you need to specify the location create sub directories and overwrite existing files 7 From the Advanced Restore Options dialog set any desired options The defaults are to not restore locked files to not restore the Local Registry Novell Bindery NDS depending on the operating system and to restore all data and security streams You may change any or all of the defaults 8 Click Finish 9 Check the restore log to see if the restore was successful Page 70 Agent 7 3 for Microsoft Windows User Guide 10 6 Example Cross Computer Restore Normally when a job is created to do a backup the clie
102. ynch click Yes This starts the Synch process The Process Information dialog box is displayed Page 76 Agent 7 3 for Microsoft Windows User Guide 3 When the Synch is complete click Close Using the Restore Wizard 1 10 11 12 13 14 15 16 11 4 With the job highlighted click the Restore button on the Standard toolbar The Restore Wizard leads you through the remaining recovery steps From the Select a Source dialog box select which type of source device to restore from From the drop down list choose vault Directory on Disk If you choose vault you need to choose which vault to restore from Choose one from the drop down list You also need to choose the Safeset to restore from Choose a Safeset from the drop down list Next from the Encryption Options dialog box enter your password if your backup was encrypted Note that the password is case sensitive Select the files to include or exclude from the recovery in the Select Files dialog box From the Select Files dialog box you can choose to Add files Remove files or Search for files Next select one of the following destination options Do you wish to restore files to their original locations If you select no enter the alternate location in the text box Do you wish to create subdirectories Do you wish to overwrite files that already exist From the Advanced Restore Options dialog set the Advanced Options Do you wish to overw

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