WebEx user guide
Contents
1. Cheltenham GL50 2RH In partnership with Tel 01242 714321 info eauc org uk www eauc org uk imi i UNIVERSITY OF Company Limited by Guarantee in England amp Wales No 5183502 Charity No 1106172 GLOUCESTERSHIRE Printed on 100 recycled paper to at Cheltenham and Gloucester Environmental Association for Universities and Colleges2. WebEx user guide For attendees The EAUC uses WebEx to manage and host webinars lunchtime chats or virtual meetings Booking onto a webinar When you book onto the webinar you will receive an email invitation this will not be immediate This will confirm the details of the webinar allow you to automatically add it to your outlook calendar and view any files needed When it s time to join the webinar use the green button in the invitation Accessing WebEx as an attendee What do I need to do when joining a WebEx meeting for the first time e Windows if you plan to join the meeting using Internet Explorer we recommend having ActiveX enabled If you plan to join the meeting using Firefox or Chrome we recommend having Java installed and enabled in your browser e Mac OS X make sure that Java is installed and enabled in your browser If you are using Safari make sure that plugins are enabled as well To verify whether Java is installed on your computer and check the current version go here If Java is not installed on your computer go here to download the Java Runtime Environment from the Oracle website The first time you join or start a meeting the WebEx Meetings application will automatically be installed on your computer however you can also manually download and install it if you have problems joining or starting the meeting Download WebEx Meetings for your operating system you must have administrator privilege
3. de of what you ll see and the tools you can use Wi John Hajdu You are scheduled to host this WebEx meeting aydu s instant Meeting Here are the detais for your meeting To ed the moatng or add files and comments meeting space by selecting the meeting name below m Weekly Sync Up Moeting Tus May 15 4 39 pm 1 hr San Francisco Pactic Daytght Time GMT 07 00 Host John Hads hards Covers Lek a e Se NS DA noco E BB stormy Deskin Bi a Weekly Sync Up Meeting When Today 4 90 pr i gt Paot Dage Tree haeforcmce GUT 00 TLETT Mre Witi Oire Start the meeting Work together e Click the Start 1 button in your email 1 Start your audio Call in to your meeting or invitation connect using your computer s audio e Then click the Start 2 button and your system VoIP and phone callers can talk meeting will begin together 2 Record Record your meeting for sharing later 3 Share your desktop Share files applications or videos Present anything on your desktop Turn on your webcam Click the video icon and meet face to face Pass the ball Anyone can share just drag the ball to the new presenter s name Mute Unmute Hosts can mute anyone Chat Start a side conversation with anyone in the meeting NO O A The presenter and the EAUC will be able to help you should you have any issues during the meeting Registered Office EAUC UK Office University of Gloucestershire The Park
4. he performance of any firewall and proxy servers on your network To improve performance e Get the fastest internet connection possible e Use document presentation sharing instead of application or desktop sharing e Share documents that contain fewer images system requirements Windows support Linux support e Intel Core2 Duo CPU 2 XX GHz or AMD WebEx will support any Linux distribution as processor 2 GB of RAM recommended long as it meets the following minimum e JavaScript and Cookies enabled requirements e Active X enabled and unblocked for e Kernel 2 6 or later Microsoft Internet Explorer recommended e X Lib X11R6 or later compatible e Java 6 0 or later e C Lib libstdc 6 MAC support e Desktop Environment XFce 4 0 or later e Intel processor 512 MB of RAM or more KDE Ximian Gnome recommended e GDK GTK version 2 0 or later e JavaScript and cookies enabled e Glib 2 0 or later e Plug ins enabled in Safari e Sun Java 1 5 or later e Java 6 0 or later Registered Office EAUC UK Office University of Gloucestershire The Park Cheltenham GL50 2RH In partnership with Tel 01242 714321 info eauc org uk www eauc org uk m ity No UNIVERSITY OF Company Limited by Guarantee in England amp Wales No 5183502 Charity No 1106172 UNIVERSITY OF ay Printed on 100 recycled paper to at Cheltenham and Gloucester Environmental Association for Universities and Colleges WebEx user guide For attendees Quick gui
5. indow still doesnt load close all browser windows clear your browser cache and then join the meeting again To learn how to clear your browser cache search the Internet for How to clear cache in lt browser name gt Registered Office EAUC UK Office University of Gloucestershire The Park Cheltenham GL50 2RH In partnership with Tel 01242 714321 info eauc org uk www eauc org uk mt in Engl les No 51 harity No 11061 UNIVERSITY OF Company Limited by Guarantee in England amp Wales No 5183502 Charity No 06172 UNIVERSITY OF og Printed on 100 recycled paper to at Cheltenham and Gloucester Environmental Association for Universities and Colleges WebEx user guide For attendees Allow time to check technical requirements We recommend that before you sign in to the meeting on the appropriate date and time please spend 30 minutes checking that you have the correct system requirements see below You may need to update certain items such as java but WebEx will prompt you with this You will waste time if you do not do this in advance of the webinar as they will start promptly at the time advertised If this is a paid webinar we will not be able to make refund due to system access unless they are in extreme cases Technical requirements Get the best performance from WebEx Some factors that affect performance include e The speed of your Internet connection e Internet traffic between you and the WebEx server e T
6. s on your computer to use this installer https meetings webex com collabs support downloads How do I connect to audio in a meeting 1 Start or join a WebEx meeting 2 The Audio Conference dialog box appears e To connect to audio by phone use the call in information If you have a premium account you may be also be able to use the Call Me service or call in to toll free numbers e Toconnect to audio using your computer select Call Using Computer to connect and adjust your headset s speaking and listening volumes lam having trouble joining a meeting What can do e lf you are required to enter a meeting password check the meeting invitation you received or contact the host If you are invited to the meeting and you have a WebEx account you can just sign in to WebEx to join the meeting e Ifthe meeting space indicates that the meeting has ended or has not started verify the meeting time The meeting may have been scheduled for a different time zone e lf you are asked to sign in to your existing WebEx Meetings account and you have forgotten your password select the Forgot link and follow the instructions on the screen e If the meeting window isn t loading close your browser and try to join the meeting again Be sure to accept or approve any alerts requiring your approval to install the WebEx meeting application and turn off any pop up blocker that could be preventing the WebEx meeting window from opening e f your meeting w
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