USER GUIDE - Mitel Edocs
Contents
1. TO So ee OSS Lift the handset Dial 77 Dial the extension of the remote station Hang up cancel Call Forward Remote from the station that was forwarded Press SUPERKEY Press the No softkey until Call Forwarding appears Press the Yes softkey Press the Review softkey Press the Change softkey Press the TurnOff softkey Press SUPERKEY Call Forward End Chaining TO ensure that calls do not get forwarded again by the destination number 1 2 3 TO T 2 3 Lift the handset Dial 64 Hang up again allow calls to be forwarded by the destination number Lift the handset Dial 73 Hang up 18 Call Forward Forced To force an incoming call to be forwarded e Press the Forward softkey Call Forward Override To override Call Forward and ring a station 1 Lift the handset 2 Dial 1 3 Dial the extension number Messaging Advisory To turn Messaging Advisory on Press SUPERKEY Press the No softkey until Advisory Msgs appears Press the Yes softkey Press the Next softkey until the desired message appears Press the TurnOn softkey U APUNE To turn Messaging Advisory off 1 Press SUPERKEY 2 Press the No softkey until Advisory Msgs appears 3 Press the Yes softkey 4 Press the TurnOff softkey 19 Messaging Callback TO leave a message waiting indication on a phone when you hear busy or ringback tone TO 12. Telephone status indicators When line is the indicator is Idle Off Busy On Ringing Flashing slowly On hold at your phone Flashing rapidly On hold at another phone Flashing slow on fast off Using the 5220 IP Phone in Remote Mode Remote Mode allows the 5220 IP Phone to be used in the home or in other locations away from the office For information on how to program the 5220 IP Phone for remote operation refer to the Remote IP Phones Guide available at www mitel com About Feature Access Codes Use of some features requires dialing access codes The codes are flexible and may be different than those in this guide Ask your Administrator for a list of codes you should use For Users on Resilient 3300 ICP Systems If during a call you hear two beeps repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system The call continues and there is a change in the operation of some keys and features on your phone Normal operation resumes when your phone switches back to the primary system If your phone is idle and switched to the secondary system you ll see a flashing rectangle on the display The rectangle remains until the switch to the primary system is complete TIPS FOR YOUR COMFORT AND SAFETY Don t cradle the handset Prolonged use of the handset can lead to neck shoulder or back discomfort especially if you cradle the handset between your ear and shoulder If you use your phone a lot y
3. Enter your new password again If you are setting up or changing a password press the Enter softkey Press SUPERKEY Messaging Cancel Callback To cancel a Callback 1 2 3 4 Lift the handset Dial 1 Dial the number of the called station Hang up Messaging Cancel All Callbacks To cancel all Callbacks L 2 3 Lift the handset Dial 1 Hang up 21 USING ADVANCED FEATURES Account Codes To use Forced Account Codes 1 Lift the handset 2 Dial the Account Code digits 3 Press To enter an Account Code during a call Press SUPERKEY Press the Yes softkey Dial the Account Code digits Press the Save softkey Do one of the following a For a verified account code press the Yes softkey a For a non verified account code press the No softkey OBBWN Ee Call Park To retrieve a call parked by the attendant 1 Lift the handset 2 Dial 23 3 Dial the console ID and the Hold Slot number Call Pickup To answer a call that is ringing at another station in your Pickup Group 1 Lift the handset 2 Press the Pickup softkey To answer a call that is ringing at a station not in your Pickup Group 1 Lift the handset 2 Dial 6 3 Dial the number of the ringing station 22 Campon To Campon to a busy station e Press the Wait softkey To retrieve a call when you hear Campon tone e Press the Trade softkey Do Not Disturb To activate or deactiva
4. To answer a page while using the handset e Press MICROPHONE To enable or disable Handsfree Answerback e Press MICROPHONE while the phone is idle 24 Reminder To program a Reminder Press SUPERKEY Press the No softkey until Timed Reminder appears Press the Yes softkey Enter the time in 24 hour format Press the Save softkey OBBWN Ee To view change and or cancel a pending Reminder 1 Press SUPERKEY 2 Press the No softkey until Timed Reminder appears 3 Press the Yes softkey 4 Do one of the following a To change the Reminder press the Change softkey enter the new time and press the Save softkey a TO cancel the Reminder press the Clear softkey a To exit without canceling the Reminder press SUPERKEY To acknowledge a Reminder when your phone rings once e Press the Confirm softkey Headset Operation To enable Headset Operation e Press the Headset feature key To answer a call when Auto Answer is disabled e Press the flashing line key To hang up e Press CANCEL To disable Headset Operation e Press the Headset feature key 25 Headset Operation with Feature Control Switch IMPORTANT NOTE Mitel Networks Headsets with Feature Control Switch must be installed in the dedicated headset jack the jack nearest the front of the phone Installation will disable your handset microphone Disconnecting the headset at the jack or at the quick disconnect plug restores handset o
5. 1 Press the HotDesk softkey 2 Press the Logout softkey 3 Press the Confirm sofkey Note Your profile can only be active on one phone at a time If you log in from another phone without logging out from the first one the system will automatically deactivate your profile on the first phone Hot Desk Remote Logout A user that has forgotten to log out of a Hot Desking phone can be logged out using any phone that supports Hot Desk Remote Logout To remotely log out a Hot Desking phone 1 Dial 111 2 Dial the Hot Desk User Extension Number that you want to log out 29 Call History Call History keeps track of the names if available and telephone numbers of missed calls answered incoming external calls and outgoing external calls Once enabled on your phone by your system administrator it functions automatically To display the call history and view call detail 1 Press the Call History feature key The total number of missed calls is displayed in brackets the number of new missed calls is indicated with a 2 To browse though the list of missed calls press the Yes softkey followed by the UP and DOWN keys to scroll through the list To view answered or outgoing calls press the No softkey once for answered twice for Outgoing Use the UP and DOWN keys to scroll through the list of answered or outgoing calls 3 To view the number of the call press the Detail softkey while the call record is displayed P
6. 2 3 TO O a Press MESSAGE or the Callback softkey respond to a message waiting condition on your phone Press MESSAGE If a password is required dial your password and press the Enter softkey Press the Yes softkey Do one or all of the following if required a To display the time the message was sent press the More softkey a To display the number of the caller press the More softkey twice Do one of the following a To call the message sender press the Call softkey a To delete the message press the Erase softkey a To view the next message press MESSAGE check for messages from a remote station Press SUPERKEY Press the No softkey until Remote Msging appears Press the Yes softkey Dial your extension number Press the Enter softkey If a password is required enter your password and press the Enter softkey Press the Yes softkey 20 To set change or clear a password up to 7 digits not including 0 1 2 3 4 O1 7 8 9 Press SUPERKEY Press the No softkey until Set Password appears Press the Yes softkey Do one of the following a To enter a new password enter your password a To change or clear your password enter your current password Press the Enter softkey If you are changing or clearing your password do one of the following a To change your password enter your new password and press the Enter softkey a To clear your password enter 0
7. Call allows you to signal that you are the victim of a threatening or malicious call Using the tag your system administrator or telephone company can identify the source of the call and provide this information to appropriate personnel or authorities CAUTION Tagging a non malicious call may result in fines or other penalties To tag a malicious call e Press the Tag Call feature key while the call is in progress See Feature Keys elsewhere in this guide for information on programming a Tag Call feature key to your phone OR e Press TRANS CONF e Dial 55 If the call was successfully tagged Thank You is shown on the display otherwise Not Allowed is displayed Note Tag Call can be used on active two party calls only Calls on hold and conference calls cannot be tagged 31 USING THE LINE INTERFACE MODULE The 5220 IP Phone supports the Mitel Line Interface Module The Line Interface Module allows you to make and receive calls over an analog line Line Interface Module line connected to your phone The Line Interface Module operates in either of the following two modes as determined by your System Administrator e Line Interface Module Mode your phone allows you to use the Line Interface Module line at any time e Failover Mode you can use the Line Interface Module line only when the IP connection has failed Note Handsfree and on hook dialing are not supported on the Line Interface Module line For informat
8. calls after several rings if you don t answer and NA Ext redirects external calls after several rings if you don t answer Note For information about I m Here see Call Forward Remote To program Call Forward 1 Press SUPERKEY Press the No softkey until Call Forwarding appears Press the Yes softkey Press the Next softkey until the type of Call Forward appears see above Press the Review softkey If a number is already programmed press the Change softkey Press the Program softkey Dial the destination number Press the Save softkey TAWN ee STOU To turn Call Forward on and off once it has been programmed Press SUPERKEY Press the No softkey until Call Forwarding appears Press the Yes softkey Press the Next softkey until the type of Call Forward appears Press the Review softkey Press the Change softkey Do one of the following a To turn Call Forward on press the TurnOn softkey a To turn Call Forward off press the TurnOff softkey ot Oe 17 Call Forward Remote TO pt Sh eee TO forward calls from a remote station to your current location Press SUPERKEY Press the No softkey until Call Forwarding appears Press the Yes softkey Press the Next softkey until Am Here appears Press the Yes softkey Dial the extension of the remote station Press the Save softkey cancel Call Forward Remote from the station that set the remote forwarding L 2 3 4
9. MITEL 5220 IP Phone USER GUIDE QA MITEL it s about YOU 3300 ICP 6 0 Contents ABOUT YOUR PHONE Using the 5220 IP Phone in Remote Mode About Feature Access Codes For Users on Resilient 3300 ICP Systems TIPS FOR YOUR COMFORT AND SAFETY Don t cradle the handset Protect your hearing Adjusting the viewing angle CUSTOMIZING YOUR PHONE Ringer Control Handset Receiver Volume Control Speaker Volume Control Display Contrast Control Feature Keys Language Change MAKING AND ANSWERING CALLS Make a call Answer a Call Emergency Calls Phonebook Redial Redial Saved Number Speed Call Keys Speed Call Personal Handsfree Operation Auto Answer WWW BRAS O O U U UU N CALL HANDLING Hold Transfer Conference Conference Split Add Held Swap Call Forward Call Forward Remote Call Forward End Chaining Call Forward Forced Call Forward Override Messaging Advisory Messaging Callback Messaging Cancel Callback Messaging Cancel All Callbacks USING ADVANCED FEATURES Account Codes Call Park Call Pickup Campon Do Not Disturb Override Paging Direct Paging Reminder Headset Operation Headset Operation with Feature Control Switch Music Group Paging Meet Me Answer Trunk Flash Record a Call Hot Desking Call History Tag Call USING THE LINE INTERFACE MODULE Making and Answering Calls Using the Analog key Making and Answering Calls Using the Failo
10. alls 1 Press the flashing line key 2 Communicate by using the speaker and the microphone To hang up while using Handsfree Operation e Press SPEAKER To temporarily disable the microphone during Handsfree Operation e Press MICROPHONE the microphone LED turns off To re enable the microphone and return to the conversation e Press MICROPHONE the microphone LED turns on To disable Handsfree Operation e Lift the handset To return to Handsfree Operation 1 Press SPEAKER 2 Hang up 13 Auto Answer To enable or disable Auto Answer 1 Press SUPERKEY 2 Press the No softkey until Auto Answer appears 3 Do one of the following a TO enable Auto Answer press the TurnOn softkey a TO disable Auto Answer press the TurnOff softkey To answer a call when you hear ringback e Communicate by using the speaker and the microphone To terminate a call e Press CANCEL OR Wait for the caller to hang up CALL HANDLING Hold To place a call on Hold e Press Hold To retrieve a call from Hold 1 Lift the handset 2 Press the flashing line key To retrieve a call from Hold at another station e Press the flashing line key OR Dial 1 and the number of the station that placed the call on Hold 14 Transfer To Transfer an active call 1 Press TRANS CONF 2 Dial the number of the third party 3 Do one of the following TO complete the Transfer hang up a TO annou
11. ess TO page a specific page group dial the page group directory number 4 Speak to the dialed party after the tone To respond to a Group Page by using Meet Me Answer 1 Lift handset 2 Dial 88 3 Do one of the following TO respond to a page from your prime page group press TO respond to a page from a specific page group dial the page group directory number Trunk Flash The Trunk Flash feature allows you to access Centrex features if available while you are talking on an outside call To flash a trunk while talking on an outside call 1 Press TRANS CONF 2 Dial 57 for a single flash or 56 for a double flash 3 Wait for dial tone 4 Dial the Centrex feature access code 27 Record a Call This feature uses your voice mail system to record your phone conversations Note You may be required by law to inform the other party that you are recording the conversation For specific instructions consult your system administrator To start recording while on a two party call e Press the Record Call key See Feature Keys elsewhere in this guide for instructions on programming a Record Call key to your phone Note Your system may be programmed to automatically begin recording external calls when you or the other answers To pause recording e Press the Pause softkey To resume recording after pausing e Press the Resume softkey To stop a recording without saving it e Press the St
12. ion on emergency number dialing using the Line Interface Module refer to Emergency Calls 32 Making and Answering Calls Using the Analog key To make a call using the Analog line 1 Lift the handset 2 Press the key you programmed as Line Interface Module ANALOG CALL is displayed 3 Dial the number Note When you make an external call over the analog line a prefix dialing number is not required If your phones Line Interface Module key has the Privacy option enabled you cannot access the analog line when another phone is using the analog line key is solid orange To access the analog line the user of the other phone must first hang up To determine whether the Privacy option is enabled contact your System Administrator To answer a Call using the analog line 1 Lift the handset 2 Press the Line Interface Module key that is highlighted To answer a waiting call on the analog line Note If you have subscribed to an analog call waiting service you may use the hookswitch or press CANCEL to answer a waiting analog call When you are on an analog call and a waiting analog call arrives you hear a beep This feature may not be supported in all regions To answer a waiting analog call or return to the original analog call 1 Do one of the following a Press and release the hookswitch a Press CANCEL 2 Press the key you have programmed as Line Interface Module To put a current call on hold to answer an incoming a
13. nalog call e Press the highlighted Line Interface Module key 33 To switch between the current call and the held call when one of the calls is using the analog line do one of the following e If your current call is using the analog line press the flashing Line key of the held call The analog call is automatically put on hold e If your current call is using an IP line press the highlighted Line Interface Module key The IP line is automatically put on hold To end a current call when an incoming analog call arrives e Press CANCEL and then press the flashing Line Interface Module key The current call ends and you are connected to the caller on the analog line To end the current analog call when an incoming call arrives e Press CANCEL The current analog call ends and you are connected to the new caller Making and Answering Calls Using the Failover Mode To make a call using the analog line during an IP connection failure 1 Lift the handset The phone displays IP FAIL ANALOG CALL 2 Dial the number To answer a call using the analog line during an IP connection failure e Lift the handset The call is answered The phone displays IP FAIL ANALOG CALL 34 FEATURE ACCESS CODES Save Last Number Repeat Last Number Saved Personal Speedcall Invoke 7Q 6 58 Personal Speed Call Upper Range Index Number 09 Personal Speedcall Store Call Hold Remote Retrieve Cancel Call Forwarding Follo
14. nce the Transfer wait for an answer consult and hang up a To cancel the Transfer press CANCEL To transfer an active call during headset operation 1 Press TRANS CONF 2 Dial the number of the third party 3 To complete the Transfer press the Release feature key Conference To form a Conference when a two party call is already in place or to add another party to an existing Conference 1 Press TRANS CONF 2 Dial the number of the next party 3 Wait for an answer 4 Press TRANS CONF To leave a Conference e Hang up Conference Split To Split a Conference and speak privately with the original party e Press the Split softkey 15 Add Held To move a call on Hold to another line appearance 1 Press the available line key 2 Press the Addheld softkey 3 Press the flashing line key To add a call on Hold to an existing conversation or conference 1 Press the Addheld softkey 2 Press the flashing line key Swap To call another party when you are in an established two party call 1 Press TRANS CONF 2 Dial the number To alternate between the two parties e Press the Trade softkey 16 Call Forward Call Forward lets you redirect incoming calls to an alternate number Always redirects all incoming calls regardless of the state of your phone B Int redirects internal calls when your phone is busy and B Ext redirects external calls when your phone is busy NA Int redirects internal
15. ng of your 3300 ICP e Emergency Call Routing NOT programmed e Emergency Call Routing programmed Caution Verify with your System Administrator which type of emergency number dialing you can use EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING NOT PROGRAMMED If Emergency Call Routing is NOT programmed Emergency Number dialing should only be performed by picking up the handset and selecting the Line I nterface Module key you have programmed If Privacy Mode is enabled and the Line I nterface Module key local line is busy dialing will not occur on the Line I nterface Module line Emergency dialing using an IP connection may not be supported due to ICP system configuration and country location For more information contact your System Administrator To make an Emergency Call using the Line Interface Module line 1 Lift the handset 2 Press the Line Interface Module key that you have programmed The set indicates IP FAIL ANALOG CALL 3 Dial your Local Emergency Number To make an Emergency Call using the Line Interface Module line when the IP connection has failed 1 Lift the handset 2 Press the Line Interface Module key that you have programmed The set indicates IP FAIL ANALOG CALL 3 Dial your Local Emergency Number EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING PROGRAMMED Note This procedure is in addition to the methods described above To make an Emergency Call if Emergency Call Routing is programmed 1 Lift
16. op amp Erase softkey To stop and save a recording e Press the Stop amp Save softkey Putting the call on hold saves the recording taking the call off hold starts a new recording Depending on system programming hanging up or pressing TRANS CONF or a DSS key may also save the recording To listen to a recording 1 Lift the handset 2 Access your voice mailbox 3 Follow the prompts to retrieve the recording 28 Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone Simply log in at the phone using your assigned Hot Desk User Extension Number and the phone immediately assumes all your speed dials features keys call forwarding setup and line appearances even your language preference for the display Any changes you make to the phone while you are logged in for example adding a speed dial are saved to your personal profile Logging in activates your profile on any phone that supports Hot Desking Note All Hot Desking profiles have 13 programmable keys If you log into a phone that has a fewer number of keys the extra ones are hidden Only the use of the extra keys is lost not the features assigned to them To log into a Hot Desking phone the phone must be idle 1 Press the HotDesk softkey 2 Press the Login softkey 3 Enter your Hot Desk User Extension Number 4 Press the OK softkey To log out of Hot Desking phone the phone must be idle
17. ou may find it more comfortable to use a headset See the section on headset usage elsewhere in this guide for more information Protect your hearing Your phone has a control for adjusting the volume of the handset receiver or headset Because continuous exposure to loud sounds can contribute to hearing loss keep the volume at a moderate level Adjusting the viewing angle The stand built into your phone tilts to give you a better view of the keys To tilt your phone for better viewing 1 Press the release tabs on thes sides of the stand 2 Hinge the two front hooks and snap the two back hooks of the stand into either the upper or lower notches on the back of the phone CUSTOMIZING YOUR PHONE Ringer Control To adjust the Ringer Volume while the phone is ringing e Press Q To adjust the Ringer Pitch while the phone is idle Press SUPERKEY Press the No softkey until Ringer Adjust appears Press the Yes softkey Press the Yes softkey Press Q Press SUPERKEY ON T ANEA Handset Receiver Volume Control To adjust the Handset Receiver Volume when you are using the handset e Press Q Speaker Volume Control To adjust the Speaker Volume when making an on hook call or when listening to background music e Press Q Display Contrast Control To adjust the Display Contrast while your phone is idle QOQ 0O Feature Keys You can use the SUPERKEY on your phone or the Desktop Tool
18. peration If handset operation is required for an extended period of time you should press the Headset feature key to return the phone to handset mode To enable Headset Operation e Press the Headset feature key To answer a call e Press flashing Line Appearance key OR Quickly press and release the headset s feature control switch To mute the headset microphone e Press and hold the headset s feature control switch To hang up e Press CANCEL OR Quickly press and release the headset s feature control switch To disable Headset Operation e Press the Headset feature key Music To turn Music on and off when the phone is idle 1 Press SUPERKEY 2 Press the No softkey until Music appears 3 Do one of the following a To turn the music on press the TurnOn softkey a To turn the music off press the TurnOff softkey 4 Press SUPERKEY 26 Group Paging Meet Me Answer Group Paging allows you to page a group of phones through their built in speakers You can belong to to as many as three paging groups with one group designated as your prime group When you need to respond to a Group Page but don t know the identity or extension number of the paging party use the Meet Me Answer feature You have up to 15 minutes after receiving the page to use Meet Me Answer To make a Group Page 1 Lift the handset 2 Press Direct Page or dial 37 3 Do one of the following TO page your prime page group pr
19. red Speed Call number 1 Lift the handset 2 Press a Speed Call key To store a Speed Call number Press SUPERKEY Press the No softkey until Personal Keys appears Press the Yes softkey Press a personal key that isn t a line key Press the Change softkey Press the Yes softkey Do one of the following a To enter a new number dial the number Press HOLD between digits to create a pause during dialing press HOLD more than once to lengthen the pause a To enter a trunk flash press TRANS CONF See Trunk Flash for more information about the use of this feature a To enter the last number dialed press REDI AL 8 If you want the number to be private press the Priv softkey 9 Press the Save softkey 10 Press SUPERKEY FO a a 11 Speed Call Personal To dial a stored personal Speed Call number 1 Lift the handset 2 Dial 58 3 Enter an index number between 00 and 09 To store a personal Speed Call number Lift the handset Dial 67 Enter an index number between 00 and 09 Dial the number to be stored press Hold between digits to create a pause during dialing press Hold more than once to lengthen the pause 5 Hang up AUNE s12 Handsfree Operation To use Handsfree Operation to make calls 1 If you want to use a Non Prime Line press a Line Appearance key 2 Dial the number 3 Communicate by using the speaker and the microphone To use Handsfree Operation to answer c
20. ressing the Next softkey displays the time and date To return a call 1 Display the call you want to return 2 Do one of the following a f the call is internal and the caller name is known press the Call softkey For unknown numbers the Call softkey is not displayed If the call is external and you normally need to precede external calls with a digit such as 9 its likely that your system administrator has programmed your system to insert the 9 for you In this case pressing the Call softkey initiates the call immediately Sometimes the system will be unable to complete the dialing automatically When this happens you are prompted to edit the dialed digits manually by placing a flashing cursor at the first digit position using the gt softkey icon in the middle of the display Use the gt softkey to move the cursor to the appropriate digit and press Clear to delete the digit When you have deleted the required digits type the correct digits to replace them When you have the dial string edited to suit your needs press the Call softkey to dial the number 30 To delete all missed answered or outgoing call logs 1 After selecting the type of logs you wish to delete press the DeleteAll softkey 2 Confirm that you do want to delete all items by pressing the Yes softkey To delete a particular call from the call log e With the call log that you want to delete displayed press the Delete softkey Tag Call Tag
21. te Do Not Disturb Press the Do Not Disturb feature key To activate Do Not Disturb from a remote station Lift handset Dial 5 Dial the number of the station to which Do Not Disturb is to apply Hang up AUNE To deactivate Do Not Disturb from a remote station Lift handset Dial 5 Dial the number of the station with Do Not Disturb activated Hang up AUNE Override To use Override when you encounter busy or DND tone e Press the I ntrude feature key Paging To use Paging 1 Lift handset Press the Pager feature key 2 3 Dial the Paging zone number if required 4 Make the announcement 23 Direct Paging Direct Paging allows you to page a party through their phone speaker If the paged party has Off Hook Voice Announce enabled the page will be heard even when the party is on a handset or headset call To page a party 1 Lift the handset 2 Press the Direct Paging feature key 3 Dial the extension number 4 Speak to the dialed party after the tone If Handsfree Answerback has been turned on at your phone and you receive a Direct Page while your phone is idle or while you are on a handset of headset call a handsfree call will automatically be established after a single burst of tone The following instructions assume that Handsfree Answerback is not enabled on your phone To answer a Direct Page indicated by a single burst of tone e Lift handset OR Press MI CROPHONE
22. the handset 2 Dial your Local Emergency Number 911 or equivalent For more information on using the Line Interface Module line refer to Using the Line Interface Module Phonebook For each letter in the name press the appropriate key on the keypad until the letter is shown in the display for example if the letter C is required press the digit 2 three times Use the softkey to correct errors If the next letter in a name is on the same key as the previous letter press the softkey before proceeding If required use the softkey to add a space between the first and last name To use Phonebook Press the Phonebook softkey Enter the name of the desired party Press the Lookup softkey If no match exists edit the original entry If the name is not unique press the Next softkey Do one of the following a TO make the call press the Call softkey a To edit the entry press the Retry softkey a To exit press SUPERKEY So a ee Redial To redial the last number that you manually dialed 1 Lift the handset 2 Press REDIAL Redial Saved Number To save the last number that you manually dialed 1 Lift the handset 2 Dial 79 To Redial a saved number 1 Lift the handset 2 Dial 6 10 Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call press a Speed Call Key during a call to send a multi digit password for instance To dial a sto
23. to program the personal keys The Desktop Tool is a browser based interface that makes programming quick and easy For more information on using the Desktop Tool please contact your System Administrator TO 1 2 3 To oo TNT ee ae ea display information about a key Press SUPERKEY Press a personal key or REDIAL Press SUPERKEY re program a personal key Press SUPERKEY Press the No softkey until Personal Keys appears Press the Yes softkey Press a personal key that isn t a line key Press the Change softkey Press the No softkey until the desired feature appears Press the Yes softkey Press SUPERKEY Language Change TO OEO S N change the display language Press SUPERKEY Press the No softkey until Language appears Press the Yes softkey Press the Change softkey Press the No until the desired language appears Press the Yes softkey MAKING AND ANSWERING CALLS Make a call 1 Lift the handset 2 If you want to use a Non Prime Line press a Line Appearance key 3 Dial the number OR Press a Speed Call key OR Press REDIAL Answer a call e Lift the handset OR Press the flashing Line appearance key and lift the handset Emergency Calls Warning for emergency number dialing Consult your local authorities for Emergency Numbers and 911 or equivalent service availability in your area There are two methods of dialing emergency numbers based on the programmi
24. ver Mode FEATURE ACCESS CODES 32 33 34 35 ABOUT YOUR PHONE The MITEL NETWORKS 5220IP phone has ten fixed function keys SUPERKEY TRANS CONF REDIAL MESSAGE HOLD CANCEL SPEAKER MICROPHONE three softkeys and 14 personal keys with built in status indicators The personal key on the bottom right is always your Prime Line the remaining personal keys can be programmed as e Feature keys for example Swap You can program feature keys from your phone or using the Desktop Tool Your administrator can also program feature keys e Speed Call keys You can program speed call keys from your phone or using the Desktop Tool e Line Appearances Only the administrator can program line appearances Note For more information on the Desktop Tool talk to your system administrator Your phone also features display assisted selection of features on hook dialing and a large Message Indicator Note When using the SuperKey press Cancel to back up one menu level Or ee NNOO24 Display Message Waiting Indicator Softkeys Fixed Function Keys Volume Control Programmable Feature Keys IMPORTANT NOTE FOR HEADSET USERS Mitel Networks Headsets with Feature Control Switch must be installed in the dedicated headset jack the jack nearest the front of the set Installation will disable your handset microphone Disconnecting the headset at the jack or at the quick disconnect plug restores handset operation
25. w Me Remote Call Forwarding End Chaining Cancel Call Forwarding End Chaining Call Forwarding Override Callback Cancel Individual Callback Cancel Call Park Remote Retrieve Call Pickup Directed Do Not Disturb Remote Do Not Disturb Cancel Remote Direct Page Meet Me Answer Trunk Single Flash Trunk Double Flash Remote Hot Desking Logout Tag Call 35 67 KT 64 1 1 1 23 G H 5 37 88 57 56 111 55 QA MITEL TM Trademark of Mitel Networks Corporation Copyright 2005 Mitel Networks Corporation All rights reserved
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