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1. File Edit wiew History Bookmarks im E Help Cc A CT Web Search Ctrl k C2 Downloads Ctrl J L Most Visited Getting Started Aj Lal Add ons il A windows Marketplace F Windows Media A Windows o Google Error Console Ctrl Shift J Page Info im ou Web Images Videos Map sie Start Private Browsing Ctrl Shift P Clear Recent History Ctrl Shift Delete Cle eo 4e Google Search I m Feeling Lucky To remove previously stored cookies which might hold incorrect information from a previous attempt to login to the website Options U O fe a ea General Tabs Content Applications Privacy Security Advanced History Firefox wil Use custom settings For history ka Automatically start Firefox in a private browsing session Remember my browsing history For at least day s Remember download history Remember search and Form history Accept cookies from sites Accept third party cookies Keep until they expire we Show Cookies Clear history when Firefox closes Location Bar When using the location bar suggest History and Bookmarks Page 12 Cookies Search The Following cookies are stored on your computer Site Cookie Mame __jedge sharethis com google co uk google com journalonline co uk __jlawscot org uk gt Name Content Host Path Send For Expires Cer2. Troubleshooting Guide Please see below examples of common login issues and potential solutions e lf you have locked yourself out see appendix 1 fig 1 or have forgotten your password please email loginenquiries lawscot org uk quoting your full name date of birth and email address as held by the Society e If you are unsure what to do click here for detailed information e fan error message appears after typing in username and password see examples in appendix 1 fig 2 Check username and password and try again noting that passwords are case sensitive and may include the number zero easily mistaken for the letter O Check there are no other browsers open that may already be logged in Close all browsers and re open Try logging in again Restart PC Try logging in again If these steps do not resolve the issue or you see an error message see examples in appendix 1 figures 3 and 4 we recommend that you check your browser settings These settings may be blocked by your internal system or IT department therefore in this case or if you are not confident making browser changes please contact them for assistance in the first instance Please note that different browsers or versions may have the internet options in a different way some examples are shown in appendix 2 Page 1 f e a2 5 http www lawscot org uk p thehub I Home Law Scotland File Edit View Favorites About Us ERS Help D
3. An unhandled exception occurred during the execution of the current web request Please review the stack trace for more infomation about the error and where it originated in the code Exception Details Asi Security UserValidationException Validation Failed Source Error An unhandled exception was generated during the execution of the current web request Information regarding the origin and location of the exception can be identified using the exception stack trace below Stack Trace UserValidationException Validation Failed Asi Security SecurityContext AppPrinci palFromReader Boolean withPassword RolePrincipal rolePrincipal OleDbDataReader reader 177 Asi Security SecurityContext AppPrinci palByUseriId String userId RolePrincipal rolePrincipal 291 Asi Security SecurityContext AuthenticateByUserId String userId Page 9 Figure 4 ERROR ou do not have permission to view this content Page 10 Appendix 2 Other browsers Please note that different versions of internet explorer may look slightly different Internet Explorer 8 9 te blas e D E http www lawscot org uk P oC EG Claire Ruickbie B Home Law Scotland E The Law Society of Scotla w Ki d File Edit View Favorites Tools Help Print gt File gt 4 Zoom 100 X ens 2 Add site to Start menu View downloads J Manage add ons F12 developer tools Go to pinned sites About Us Rules and guidance Find a solicitor E
4. Change how webpages are displayed in tabs aeinghis rary files history cookies saved passwords and web On Delete browsing history on exit AE settings are managed by your system administrator Page 6 Internet Explorer stores copies of webpages images and media for faster viewing later Check for newer versions of stored pages Every time I visit the webpage Every time I start Internet Explorer Disk space to use 8 1024MB 250 E Recommended 50 250MB a Current location C Users arrussell AppData Local Microsoft Windows Temporary Internet Files Temporary Internet Files i A g Q P wi py Search Key Folders Address C Documents and Settings jtaylor Local Settings Temporary Internet Files Vi Internet Address Type Size Expires Last Modified Last Accessed L Folder Tasks fe Share this Folder Other Places Local Settings My Documents My Network Places Details lf there are any files shown in the folder above then the delete has been unsuccessful Please note that different browsers or versions may have the internet options in a different way some examples are shown in appendix 2 lf you are not confident making browser changes or these settings are blocked by your internal systems IT department please contact them for assistance Page 7 lf none of the above applies or resolves your issue or you need any further assistance please co
5. Start with tabs from the last session Start with home page Tabs Change how webpages are displayed in tabs Browsing history Delete temporary files history cookies saved passwords and web form information Delete browsing history on exit oo Some settings are managed by your system administrator Page 4 Delete Browsing History Keep cookies and temporary Internet files tae able your favors websites to retain preferenca isplay faster Temporary Internet filga website files Copies of weboga images and media that are saved for faster eying Cookies and website data Files or databases stored on your computer by websites to save preferences or improve website performance History List of websites you have visited Download History List of fles you have downloaded Form data Saved information that you have typed into forms Passwords Saved passwords that are automatically filled in when Jou sign in to a website you ve previously visited ActiveX Filtering and Tracking Protection dafz A list of websites exduded from filtering and dat used by Tracking Protection to detect where websites might be ayfomatically sharing details about your visit Page 5 Home page Az To create home page tabs type each address on its own line http thehub a Use current Use default Use new tab Startup Start with tabs from the last session Start with home page Tabs
6. ducation and careers Members For the public a Internet Options miim il General Security Privacy Content Connections Programs Advanced Home page AA To create home page tabs type each address on its own line I i hitp Aawsocii jawscot org intranet n l Use current Use defauit Use blank Browsing history b Delete temporary files history cookies saved passwords and web form information Delete browsing history on ext Search E Change search defaults Tabs Change how webpages are deplayed in Settings Appearance Colors Languages Fonts Accessibilty Page 11 Internet options About Internet Explorer General Security Privacy Content Connections Programs Advanced Temporary Internet Files and History Settings LS Temporary Internet Files P Internet Explorer stores copies Dpaguas images and media for faster viewing later Check for newer versic tored pages J Every time I vj webpage Every ti fart Internet Explorer Automatically Never Disk space to use 8 1024M8 250 Recommended S0 250MB Current location C Users Bono AppData Local Microsoft Windo emporary Internet Fies History Specify how many days Internet Explorer should save the list of websites you have visited Days to keep pages in history 2 amp Mozilla Firefox 9 Google Mozilla Firefox
7. elete browsing history InPrivate Browsing Tracking Protection ActiveX Filtering Fix connection problems Reopen last browsing session Add site to Start menu View downloads Pop up Blocker SmartScreen Filter Ctrl Shift Del Ctrl Shift P Home Login Contact Us Ctrl J 4 ducation and careers Members For the public Events d Manage add ons Compatibility View Compatibility View settings Subscribe to this feed Feed discovery Windows Update F12 developer tools OneNote Linked Notes Send to OneNote Internet options new 1cC IN VW NA To create home page tabs type each address on its own line http thehub a Use current Use default Use new tab Startup Start with tabs from the last session Start with home page Tabs Change how webpages are displayed in tabs Browsing history Delete temporary files history cookies saved passwords and web form information Delete browsing history on exit Appearance Ci Some settings are managed by your system administrator Page 2 Internet Explorer stores copies of webpages images and media for faster viewing later Check for newer versions of stored pages A dki time I visit the webpage Disk space to use ipani Recommended 50 250M Current location C Wsers arrussell AppData Local Microsoft Windows Temporary Internet Files Page 3 Use current Use default Use new tab Startup
8. es EG Options f k search leaqa m Plies i n I u General Tabs Content Applications Privacy BERRAR Advanced Passwords For the Following sites are stored on your computer Site User name Warn me when sites try to install add ons https aay lawscok org uk jtaylor Block reported attack sites Block reported web Forgeries Passwords Remember passwords For sites Use a master password Warning Messages Choose which warning messages you Want ty web Mhile browsing the Settings Show Passwords You can click on remove Try going back to the site and logging in by entering the username and password when prompted to do so Remove All Page 13
9. ntact us loginenquiries lawscot org uk Please quote your full name date of birth and email address to assist us to deal with your enquiry Appendix 1 Figure 1 A 6 https www lawscot org uk wcm lssservices Member_Services Si O BG S thehub sign In A Ke it File Edit View Favorites Tools Help Sign In Home Contact us About Us Rules amp Guidance Find a Solicitor Education amp Careers For Members For the public News Events eg Your account has been locked out due to too many incorrect logon attempts Please contact the administrator to unlock your account Log On Username TESTER34317 Password C Remember me on this computer Forgot my password or my username Help JZ THE LAW SOCIETY Vasy of SCOTLAND law puk Page 8 Figure 2 lt JE https www lawscot org uk wcm lssservices Member_Services Si O BC thehub B sign In x fi Ww it File Edit View Favorites Tools Help DA Sign In Home Contact us IN A nars About Us Rules amp Guidance Find a Solicitor Education amp Careers For Members For the public News Events Logon Failed Log On Username TESTER34317 Password C Remember me on this computer Forgot my password or my username Help JZ THE LAW SOCIETY Vasd of SCOTLAND MAY INSCOLOTG Listen A Figure 3 Server Error in wcm Application Validation Failed Description
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